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data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" data-product-key="jiraSoftware" class="guide-sidebar-child-link level2">Resources</a> </div> </div> </div> <div class=" guide-sidebar-link has-child-links "> <a href="/software/jira/guides/basic-roadmaps" data-event="clicked" data-uuid="6941c364-b39ec21c4f-51" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" data-product-key="jiraSoftware" class="guide-sidebar-child-link level1">Timeline</a> <div class="nested-links"> <div class=" guide-sidebar-link "> <a href="/software/jira/guides/basic-roadmaps/overview" data-event="clicked" data-uuid="6941c364-b3016ed631-6f" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" data-product-key="jiraSoftware" class="guide-sidebar-child-link level2">Overview</a> </div> <div class=" guide-sidebar-link "> <a href="/software/jira/guides/basic-roadmaps/tutorials" data-event="clicked" data-uuid="6941c364-b399645f7c-c4" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" data-product-key="jiraSoftware" class="guide-sidebar-child-link level2">Tutorials</a> </div> <div class=" guide-sidebar-link "> <a href="/software/jira/guides/basic-roadmaps/resources" data-event="clicked" data-uuid="6941c364-b363ed963f-b6" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" data-product-key="jiraSoftware" class="guide-sidebar-child-link level2">Resources</a> </div> </div> </div> <div class=" guide-sidebar-link has-child-links "> <a href="/software/jira/guides/advanced-roadmaps" data-event="clicked" data-uuid="6941c364-b3eca41112-45" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" data-product-key="jiraSoftware" class="guide-sidebar-child-link level1">Advanced planning</a> <div class="nested-links"> <div class=" 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level2">Resources</a> </div> </div> </div> <div class=" guide-sidebar-link has-child-links "> <a href="/software/jira/guides/mobile-apps" data-event="clicked" data-uuid="6941c364-b34c06ca2b-15" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" data-product-key="jiraSoftware" class="guide-sidebar-child-link level1">Mobile Apps</a> <div class="nested-links"> <div class=" guide-sidebar-link "> <a href="/software/jira/guides/mobile-apps/overview" data-event="clicked" data-uuid="6941c364-b30cecc8c9-15" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" data-product-key="jiraSoftware" class="guide-sidebar-child-link level2">Overview</a> </div> <div class=" guide-sidebar-link "> <a href="/software/jira/guides/mobile-apps/tutorials" data-event="clicked" data-uuid="6941c364-b3de79246d-96" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" data-product-key="jiraSoftware" class="guide-sidebar-child-link level2">Tutorials</a> </div> <div class=" guide-sidebar-link "> <a href="/software/jira/guides/mobile-apps/resources" data-event="clicked" data-uuid="6941c364-b3dfaed6b6-fb" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" data-product-key="jiraSoftware" class="guide-sidebar-child-link level2">Resources</a> </div> </div> </div> <div class=" guide-sidebar-link has-child-links "> <a href="/software/jira/guides/more" data-event="clicked" data-uuid="6941c364-b35b22b5bc-07" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" data-product-key="jiraSoftware" class="guide-sidebar-child-link level1">More about Jira</a> <div class="nested-links"> <div class=" guide-sidebar-link "> <a href="/software/jira/guides/more/jira-editions" data-event="clicked" data-uuid="6941c364-b3658b1be9-4d" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" data-product-key="jiraSoftware" class="guide-sidebar-child-link level2">Editions of Jira</a> </div> <div class=" guide-sidebar-link "> <a href="/software/jira/guides/more/jira-hosting" data-event="clicked" data-uuid="6941c364-b35eba5da5-b8" data-event-component="linkButton" data-event-container="guidedSidebarLink" data-schema-version="1" data-product-key="jiraSoftware" class="guide-sidebar-child-link level2">Hosting options</a> </div> </div> </div> </div> <script type="text/x-component"> { "type":"imkt.components.GuidedSidebar", "params": { "stickyPosition":"100", "isAgile":false } } </script></div> </div> <div class="column column-md-8 no-flex" > <div class="component component--heading"> <h1 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira issues overview </h1> </div> <div class="component no-flex component--block guided-sidebar-block" id="what-is-an-issue" data-sidebar-title="What is an issue?" data-title="What is an issue?" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > What is an issue? </h3> <p>In Jira, teams use issues to <a data-event="clicked" data-uuid="ca61310a-4a0" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="track bugs" data-label-english="track bugs" href="/software/jira/features/bug-tracking">track bugs</a> and individual pieces of work that must be completed. Depending on how your team uses Jira, an issue could represent a project task, a helpdesk ticket, a leave request form, etc. In Jira, issues typically represent individual work items such as big features, user requirements, and software bugs. You can update issues to show work progress or <a data-event="clicked" data-uuid="ca61310a-4a1" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="add relevant information" data-label-english="add relevant information" href="/software/jira/guides/issues/overview#what-is-the-anatomy-of-an-issue">add relevant information</a> such as who is assigned to the work, in-depth description, or attachments.</p> </div> <div class="component component--video-embed " > <div class="vid-thumb" > <a class="play-trigger" data-event="clicked" data-uuid="7f8d49e1-e9" data-event-component="linkButton" data-event-container="videoEmbedInline" data-schema-version="1" data-product-key="jiraSoftware" href="https://www.youtube.com/watch?v=1eSvoPUg2-g" > <img alt="video thumbnail" style="background-image: url(https://wac-cdn-bfldr.atlassian.com/K3MHR9G8/at/cjv3qjmcbts66mkgszn98m2p/Creating_an_issue.jpeg?auto=webp&format=png);" src="data:image/png;base64,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" loading="lazy" > <svg class="play-icon" width="70px" height="70px" viewBox="0 0 32 32" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"> <path d="M16,0 C7.163444,-5.41083001e-16 1.082166e-15,7.163444 0,16 C-1.082166e-15,24.836556 7.163444,32 16,32 C24.836556,32 32,24.836556 32,16 C32,11.7565362 30.3142906,7.68687356 27.3137085,4.6862915 C24.3131264,1.68570945 20.2434638,2.5983722e-16 16,0 Z M11.1288889,22.2222222 L11.1288889,9.77777778 L23.6533333,16 L11.1288889,22.2222222 Z"></path> </svg> </a> </div> <script type="text/x-component"> { "type":"imkt.components.VideoEmbedInline", "params": { "videoId":"1eSvoPUg2-g", "source":"youtube", "behavior":"modal", "uniqueId":"7f8d49e1" } } </script> </div> <div class="component component--link-button "> <a href="/software/jira/demo" data-event="clicked" data-uuid="a5274065-23" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Watch full demo" data-label-english="Watch full demo" class="component__link link-arrow " > Watch full demo<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> <div class="component no-flex component--block xs-cozy-top guided-sidebar-block" id="what-are-issue-types" data-sidebar-title="What are issue types?" data-title="What are issue types?" > <div class="component component--horizontal-rule align-left"> <hr class="type3 " /> </div> <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > What are issue types? </h3> <p>Jira has different <a data-event="clicked" data-uuid="1fe95578-ac0" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="issue types" data-label-english="issue types" href="https://support.atlassian.com/jira-cloud-administration/docs/what-are-issue-types/">issue types</a> that can help you identify, categorize, and distinguish between different types of work. The issue types out-of-the-box include:</p> </div> <div class="component component--image-heading-textblock margin-default"> <div class="component__image component__image--left outerspace"> <img id="93e8e67d" alt="Epic icon in Jira Software (purple thunderbolt)" class="component__image" style="width:30px;height:30px;" src="https://wac-cdn.atlassian.com/dam/jcr:44fb6bf0-39c2-4cf8-ab81-64635491ebd6/epic.svg?cdnVersion=2449" loading="lazy" /> </div> <div class="component__heading-textblock default component__heading-textblock--right outerspace" style="padding-left:30px;"> <div class="color-head text-none"> <h4 class="fnt-mg font-mgn-8 heading" > Epic </h4> </div> <p>Represents a larger body of work. Epics are often represented as a collection of multiple issues.<br /> <em>Example: Start a lemonade stand.</em></p> </div> </div> <div class="component component--image-heading-textblock margin-default"> <div class="component__image component__image--left outerspace"> <img id="bca6cb31" alt="Task icon in Jira Software (light blue check mark)" class="component__image" style="width:30px;height:30px;" src="https://wac-cdn.atlassian.com/dam/jcr:21a80815-2cfa-4744-afb6-3c683d1e2429/task.svg?cdnVersion=2449" loading="lazy" /> </div> <div class="component__heading-textblock default component__heading-textblock--right outerspace" style="padding-left:30px;"> <div class="color-head text-none"> <h4 class="fnt-mg font-mgn-8 heading" > Task </h4> </div> <p>Represents a task that needs to be done. Tasks are used as ‘catch-alls’ and when the work cannot be accurately represented by the other issue types.<br /> <em>Example(s): Make lemonade. Create sign. Set-up stand.</em></p> </div> </div> <div class="component component--image-heading-textblock margin-default"> <div class="component__image component__image--left outerspace"> <img id="fe4bdb7b" alt="Story icon in Jira Software (green bookmark)" class="component__image" style="width:30px;height:30px;" src="https://wac-cdn.atlassian.com/dam/jcr:618aa0cf-f845-477e-abcf-1ac258f1e210/story.svg?cdnVersion=2449" loading="lazy" /> </div> <div class="component__heading-textblock default component__heading-textblock--right outerspace" style="padding-left:30px;"> <div class="color-head text-none"> <h4 class="fnt-mg font-mgn-8 heading" > Story </h4> </div> <p>Represents a requirement expressed from the perspective of the user.<br /> <em>Example: As a lemonade enthusiast, I’d like to have a really cold, crisp drink.</em></p> </div> </div> <div class="component component--image-heading-textblock margin-default"> <div class="component__image component__image--left outerspace"> <img id="f9eeda09" alt="Bug icon in Jira Software (red circle)" class="component__image" style="width:30px;height:30px;" src="https://wac-cdn.atlassian.com/dam/jcr:38fa0a54-16f0-4779-ba1b-52e33e4ac22a/bug.svg?cdnVersion=2449" loading="lazy" /> </div> <div class="component__heading-textblock default component__heading-textblock--right outerspace" style="padding-left:30px;"> <div class="color-head text-none"> <h4 class="fnt-mg font-mgn-8 heading" > Bug </h4> </div> <p>Represents a problem that needs to be fixed.<br /> <em>Example: The lemonade is too sour.</em></p> </div> </div> <div class="component component--image-heading-textblock margin-default"> <div class="component__image component__image--left outerspace"> <img id="f88dc884" alt="Subtask icon in Jira Software (blue interconnected squares)" class="component__image" style="width:30px;height:30px;" src="https://wac-cdn.atlassian.com/dam/jcr:3aeb095c-f93f-414e-a80b-8015246cedea/subtask.svg?cdnVersion=2449" loading="lazy" /> </div> <div class="component__heading-textblock default component__heading-textblock--right outerspace" style="padding-left:30px;"> <div class="color-head text-none"> <h4 class="fnt-mg font-mgn-8 heading" > Sub-task </h4> </div> <p>Represents a more granular decomposition of the work required to complete a standard issue. A sub-task can be created for all issue types.<br /> <em>Example: Squeeze lemons.</em></p> </div> </div> <div class="component component--textblock "> <p>Sub-tasks are <a data-event="clicked" data-uuid="f46b9f33-d50" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="child issues" data-label-english="child issues" href="/software/jira/guides/issues/overview#what-are-parent-and-child-issues">child issues</a> that can be added after an issue has been created.</p> </div> </div> <div class="component no-flex component--block xs-cozy-top guided-sidebar-block" id="what-is-jira-issue-hierarchy" data-sidebar-title="What is Jira issue hierarchy?" data-title="What is Jira issue hierarchy?" > <div class="component component--horizontal-rule align-left"> <hr class="type3 " /> </div> <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > What is Jira issue hierarchy? </h3> <p>Let’s think about hierarchy in the context of an organization. At the top, you have your CEO. This person is supported by group of executives, who are also supported by a wider group of employees. Similarly, Jira’s issue hierarchy levels showcases how pieces of work ladder up to broader initiatives and represent different levels of detail in a plan’s scope. Jira's built-in issue hierarchy from top to bottom is as follows:</p> <ol> <li><strong>Epics</strong> - Epics represent broad objectives or large bodies of work that can be broken down into stories, tasks, and bugs.</li> <li><strong>Issues</strong> (task, story, bug) - Stories and tasks are issues that represent work that needs to be completed in support of those larger goals. Bugs are problems that impede the progress or functionality of work.</li> <li><strong>Sub-tasks</strong> - A granular piece of work required to complete a story, task, or bug.</li> </ol> </div> <div class="component component--image"> <img id="32dc9126" alt="Jira issue hierarchy diagram" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:9ad770b4-f380-40b8-a802-05abe4e4ebee/issue-hierarchy-v2.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component component--textblock "> <p>Each Jira product comes with these default issue types, but Jira admins can create and customize issue types to match any method of project management that suits your team! <a data-event="clicked" data-uuid="49c725d7-540" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Learn more" data-label-english="Learn more" href="https://support.atlassian.com/jira-cloud-administration/docs/add-edit-and-delete-an-issue-type/">Learn more</a></p> <p>There are additional levels of hierarchy above epic available in the <a data-event="clicked" data-uuid="49c725d7-541" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Premium" data-label-english="Premium" href="/software/jira/premium">Premium</a> edition of Jira. <a data-event="clicked" data-uuid="49c725d7-542" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Compare plans" data-label-english="Compare plans" href="/software/jira/pricing">Compare plans</a></p> </div> </div> <div class="component no-flex component--block xs-cozy-top guided-sidebar-block" id="what-is-the-anatomy-of-an-issue" data-sidebar-title="What is the anatomy of an issue?" data-title="What is the anatomy of an issue?" > <div class="component component--horizontal-rule align-left"> <hr class="type3 " /> </div> <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > What is the anatomy of an issue? </h3> <p>Issues capture a lot of information about a piece of work, such as assignee, due date, status, and more. In Jira, we refer to each of these elements as an <strong>issue field</strong>. You can create a custom field to collect information that isn’t available in the default system fields. <a data-event="clicked" data-uuid="a03e15f9-c00" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Learn more" data-label-english="Learn more" href="https://confluence.atlassian.com/adminjiraserver/adding-custom-fields-1047552713.html">Learn more</a></p> <p>Choosing which fields appear on your team's issues, which of those fields are most important, and where those fields appear can help your team move work forward faster. The issue view's design enables great flexibility in where you place your fields. An issue’s layout can be separated into 5 key regions:</p> </div> <div class="component component--image"> <img id="0a25bd08" alt="Full window view of an issue in Jira Software" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:9893980a-fbb3-4f51-be7a-16c1e53ddc4c/jira-issues.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component component--textblock "> <ol> <li><strong>Description:</strong> Since this section is the first place users look when they open an issue, your most important fields should be configured here.</li> <li><strong>Field tabs:</strong> If the issue layout's screen is configured with more than one tab, they'll show up here. Field tabs can be leveraged to organize information that may be relevant to different teams, for example.</li> <li><strong>Context fields:</strong> Fields above the <em>hide when empty</em> line in configuration appear here in the <em>Details</em> group. Each user can pin their most important context fields into the <em>Pinned</em> fields group depending on what works for them.</li> <li><strong>More fields:</strong> Fields under <em>hide when empty</em> are placed in this group when they don't have a value. When they have a value, they'll appear in the Details group.</li> <li><strong>Configure issue layout:</strong> Click <em><a data-event="clicked" data-uuid="02dab9af-250" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-product-key="jiraSoftware" data-label="Configure" data-label-english="Configure" href="/software/jira/guides/issues/tutorials#configure-an-issues-layout">Configure</a></em> to change the position and visibility of fields in the issue view.</li> </ol> </div> </div> <div class="component no-flex component--block xs-cozy guided-sidebar-block" id="what-are-parent-and-child-issues" data-sidebar-title="What are parent and child issues?" data-title="What are parent and child issues?" > <div class="component component--horizontal-rule align-left"> <hr class="type3 " /> </div> <div class="component component--heading-textblock"> <div class="color-head text-none"> <h3 class=" heading" > What are parent and child issues? </h3> </div> <p>Parent and child are terms that describe a type of relationship between issues:</p> <ul> <li>A parent issue is an issue that sits above another issue e.g. a task is made up of sub-tasks</li> <li>A child issue is an issue that sits below another issue e.g. a sub-task that belongs to a task</li> </ul> <p>This means that the parent and child relationship isn’t limited to specific issue types. Rather, any issue type can be both a parent and a child issue — the only exception being subtasks, which can only be a child since there aren’t any issue types below it in the hierarchy.</p> </div> <div class="component component--image"> <img id="8cde06f4" alt="Parent and child issues within Jira" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:62e3c242-5cb1-439f-b248-7f2d3d4c9d83/parent-and-child-issues.png?cdnVersion=2449" loading="lazy" /> </div> </div> <div class="component no-flex component--block xs-cozy guided-sidebar-block" id="what-are-linked-issues" data-sidebar-title="What are linked issues?" data-title="What are linked issues?" > <div class="component component--horizontal-rule align-left"> <hr class="type3 " /> </div> <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > What are linked issues? </h3> <p>As with any project, there may be dependencies between your tasks. You can easily represent this association in Jira by linking issues together. Associations that come out-of-the-box are:</p> <ul> <li>blocks/is blocked by</li> <li>clones/is cloned by</li> <li>duplicates/is duplicated by</li> <li>relates to</li> </ul> </div> <div class="component component--image"> <img id="2f1fa177" alt="Linked issues" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:c4b69339-9199-4932-89db-c9a54cd44bdd/linked-issues.png?cdnVersion=2449" loading="lazy" /> </div> <div class="component component--textblock "> <p>All linked issues will appear on each issue. 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