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Forms and resources | Mass General Brigham Health Plan

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Resources</span> </span> <span class="__separator"></span> <meta itemprop="position" content="2"/> </li> <li class="__item" aria-current="page" aria-posinset="3" aria-setsize="3" role="listitem" itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> <span itemprop="name">Forms and Resources</span> <span class="__separator"></span> <meta itemprop="position" content="3"/> </li> </ol> </nav> </div> <div class="maincontent"><div id="main-content"></div> </div> </div> </div> </div> <div class="container responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div id="container-3dcf65601e" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="containerlayout aem-GridColumn aem-GridColumn--default--12"><div class="cmp-containerlayout --grid-normal-one-column --full-width --bg-color-dark-blue"> <div class="cmp-containerlayout__content-column "> <div class="contentlayout --margin-small-bottom --paragraph-width"><div class="cmp-contentlayout"> <div class="cmp-contentlayout__content --content-col-content --"> <div class="text component-heading-typography neutral-white-color"> <div id="text-354c1d447d" class="cmp-text"> <h2> </h2> <h2 style=" margin-left: 40.0px; ">Forms, resources, and coverage criteria for your plan</h2> </div> </div> <div class="text component-body-typography neutral-white-color"> <div id="text-92580f34f1" class="cmp-text"> <p style=" margin-left: 40.0px; ">Find all the information you need to enroll in a plan and manage your care.</p> </div> </div> </div> </div> </div> </div> </div> </div> <div class="containerlayout --margin-large-top --margin-large-bottom aem-GridColumn aem-GridColumn--default--12"><div class="cmp-containerlayout --site-max-width --grid-normal-one-column --bg-color-neutral-white"> <div class="cmp-containerlayout__content-column "> <div class="accordion panelcontainer"> <div id="accordion-84a2724e00" class="cmp-accordion" data-cmp-is="accordion" data-placeholder-text="false"> <div class="cmp-accordion__item" data-cmp-hook-accordion="item" data-cmp-data-layer="{&#34;accordion-84a2724e00-item-62e6c5e000&#34;:{&#34;@type&#34;:&#34;mgbhp/components/accordion/item&#34;,&#34;dc:title&#34;:&#34;Medical necessity criteria and guidelines&#34;}}" id="accordion-84a2724e00-item-62e6c5e000"> <h3 class="cmp-accordion__header"> <button id="accordion-84a2724e00-item-62e6c5e000-button" class="cmp-accordion__button" type="button" aria-controls="accordion-84a2724e00-item-62e6c5e000-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">Medical necessity criteria and guidelines</span> <span class="cmp-accordion__icon"></span> </button> </h3> <div data-cmp-hook-accordion="panel" id="accordion-84a2724e00-item-62e6c5e000-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="accordion-84a2724e00-item-62e6c5e000-button"><div class="container responsivegrid"> <div id="container-62e6c5e000" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text component-body-typography aem-GridColumn aem-GridColumn--default--12"> <div id="text-265df3ad79" class="cmp-text"> <p>These resources explain how we define services that are medically necessary.</p> <p><b>Explore all Mass General Brigham Advantage medical necessity criteria and guidelines:</b></p> <p><a href="https://massgeneralbrighamhealthplan.org/providers/medical-policies?pk_vid&#61;dd45271f6904d97c17271178279e0b70" target="_blank" rel="noopener noreferrer"><b>Mass General Brigham Health Plan medical policies</b></a></p> <p><a href="https://public.providerexpress.com/content/ope-provexpr/us/en/clinical-resources/guidelines-policies.html" target="_blank" rel="noopener noreferrer"><b>Optum behavioral health criteria</b></a></p> <p><a href="https://www.evicore.com/provider/clinical-guidelines-details?solution&#61;laboratory%20management&amp;hPlan&#61;Mass%20General%20Brigham%20Health%20Plan" target="_blank" rel="noopener noreferrer"><b>EviCore genetic testing criteria</b></a></p> <p><a href="https://prod.ds.interqual.com/service/connect/transparency?tid&#61;6cbb15cb-006c-4708-b49c-c270b9a69e8d" target="_blank" rel="noopener noreferrer"><b>Medical Necessity Criteria
</b></a><br /> View medical necessity criteria and guidelines from Mass General Brigham Health Plan.</p> <p>First time users will be asked to create a One Healthcare ID account. Please enter your name and email address and accept the InterQual End User License Agreement to continue. You will then be redirected to our partner website for medical necessity criteria information.</p> </div> </div> </div> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion="item" data-cmp-data-layer="{&#34;accordion-84a2724e00-item-ded7f49312&#34;:{&#34;@type&#34;:&#34;mgbhp/components/accordion/item&#34;,&#34;dc:title&#34;:&#34;Drug coverage and pharmacy&#34;}}" id="accordion-84a2724e00-item-ded7f49312"> <h3 class="cmp-accordion__header"> <button id="accordion-84a2724e00-item-ded7f49312-button" class="cmp-accordion__button" type="button" aria-controls="accordion-84a2724e00-item-ded7f49312-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">Drug coverage and pharmacy</span> <span class="cmp-accordion__icon"></span> </button> </h3> <div data-cmp-hook-accordion="panel" id="accordion-84a2724e00-item-ded7f49312-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="accordion-84a2724e00-item-ded7f49312-button"><div class="container responsivegrid"> <div id="container-ded7f49312" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text component-body-typography aem-GridColumn aem-GridColumn--default--12"> <div id="text-6def3c3a68" class="cmp-text"> <p>These resources explain how to verify prescription drug coverage and how to submit requests and authorizations for medication.</p> <p><b>Explore all Mass General Brigham Advantage drug coverage forms and resources:</b></p> <p><a href="https://resources.massgeneralbrighamhealthplan.org/members/medicareadvantage/FRM_Mail%20Service%20Order.pdf" target="_blank" rel="noopener noreferrer">CVS Caremark Mail Service Order Form (PDF)</a><br /> <a href="https://resources.massgeneralbrighamhealthplan.org/members/medicareadvantage/FRM_MedicarePartD_PrescriptionClaimForm.pdf" target="_blank" rel="noopener noreferrer">CVS Caremark Medicare Part D Prescription Claim Form (PDF)</a></p> <p><a href="https://resources.massgeneralbrighamhealthplan.org/members/medicareadvantage/DOC_MedAdvantage-Notice-of-Change.pdf" target="_blank" rel="noopener noreferrer">Medicare Advantage Formulary Notice of Changes – November 2024</a></p> <p><b>Prior Authorization Information
</b><br /> <a href="https://resources.massgeneralbrighamhealthplan.org/members/medicareadvantage/DOC_Part_B_Medical_Service_Drugs_Requiring_PA.pdf" target="_blank" rel="noopener noreferrer">Part B Medical Service Drugs Requiring Prior Authorization (PDF)</a><br /> These drug requests are submitted to Mass General Brigham Health Plan.

</p> <p>Part B Medical Drugs Requiring Prior Authorization: <a href="https://resources.massgeneralbrighamhealthplan.org/members/medicareadvantage/DOC_2025_Part_B_Medical_Drugs_Requiring_PA.pdf" target="_blank" rel="noopener noreferrer">2025</a><i> </i>| <a href="https://resources.massgeneralbrighamhealthplan.org/members/medicareadvantage/DOC_2024_Part_B_Medical_Drugs_Requiring_PA.pdf" target="_blank" rel="noopener noreferrer">2024</a> <br /> <br /> Prior authorization is required for the drugs listed within this document when being administered using the member’s medical Part B benefit. Requests for the drugs in this document should be submitted to Novologix.</p> <p>Part B Medical Drugs Requiring Prior Authorization Guidelines: <a href="https://resources.massgeneralbrighamhealthplan.org/members/medicareadvantage/DOC_2024_Part_B_Medical_Drugs_Requiring_PA_Guidelines.pdf" target="_blank" rel="noopener noreferrer">2024</a></p> <p><b>Coverage Determination Requests
</b><br /> <a href="https://resources.massgeneralbrighamhealthplan.org/members/medicareadvantage/FRM_Coverage%20Determination%20Request.pdf" target="_blank" rel="noopener noreferrer">Medicare Prescription Drug Coverage Determination Request Form (PDF)</a><br /> <a href="https://resources.massgeneralbrighamhealthplan.org/members/medicareadvantage/FRM_Prescription_Drug_OD_Request.pdf" target="_blank" rel="noopener noreferrer">Part B Prescription Medical Drug Organization Determination Request Form (PDF)</a></p> </div> </div> </div> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion="item" data-cmp-data-layer="{&#34;accordion-84a2724e00-item-f62463f032&#34;:{&#34;@type&#34;:&#34;mgbhp/components/accordion/item&#34;,&#34;dc:title&#34;:&#34;Enrollment forms&#34;}}" id="accordion-84a2724e00-item-f62463f032"> <h3 class="cmp-accordion__header"> <button id="accordion-84a2724e00-item-f62463f032-button" class="cmp-accordion__button" type="button" aria-controls="accordion-84a2724e00-item-f62463f032-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">Enrollment forms</span> <span class="cmp-accordion__icon"></span> </button> </h3> <div data-cmp-hook-accordion="panel" id="accordion-84a2724e00-item-f62463f032-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="accordion-84a2724e00-item-f62463f032-button"><div class="container responsivegrid"> <div id="container-f62463f032" class="cmp-container"> <div class="text component-body-typography"> <div id="text-00760c4dd2" class="cmp-text"> <p>Use these forms to enroll in a plan with us or review your rights and responsibilities if you want to change plans.</p> <p><a href="https://resources.massgeneralbrighamhealthplan.org/members/medicareadvantage/FRM_2025_MedicareAdv_Enrollment.pdf" target="_blank" rel="noopener noreferrer">Individual Enrollment Application 2025 — Mass General Brigham Health Plan (PDF)</a></p> <p><a href="https://resources.massgeneralbrighamhealthplan.org/members/medicareadvantage/FRM_2024_MedicareAdv_Enrollment.pdf" target="_blank" rel="noopener noreferrer">Individual Enrollment Application 2024 — Mass General Brigham Health Plan (PDF)</a></p> <p><a href="https://resources.massgeneralbrighamhealthplan.org/members/medicareadvantage/DOC_Rights_Responsibilities_Upon_Disenrollment.pdf" target="_blank" rel="noopener noreferrer">Disenrollment Rights &amp; Responsibilities (PDF)</a></p> </div> </div> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion="item" data-cmp-data-layer="{&#34;accordion-84a2724e00-item-312aee3e65&#34;:{&#34;@type&#34;:&#34;mgbhp/components/accordion/item&#34;,&#34;dc:title&#34;:&#34;Reimbursement and order forms&#34;}}" id="accordion-84a2724e00-item-312aee3e65"> <h3 class="cmp-accordion__header"> <button id="accordion-84a2724e00-item-312aee3e65-button" class="cmp-accordion__button" type="button" aria-controls="accordion-84a2724e00-item-312aee3e65-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">Reimbursement and order forms</span> <span class="cmp-accordion__icon"></span> </button> </h3> <div data-cmp-hook-accordion="panel" id="accordion-84a2724e00-item-312aee3e65-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="accordion-84a2724e00-item-312aee3e65-button"><div class="container responsivegrid"> <div id="container-312aee3e65" class="cmp-container"> <div class="text component-body-typography"> <div id="text-c04cdd7590" class="cmp-text"> <p><b>Reimbursement forms</b></p> <p>Use these forms to request reimbursements for qualifying healthcare expenses. </p> <p><a href="https://resources.massgeneralbrighamhealthplan.org/members/medicareadvantage/FRM_Med_Adv_Medical_Reimbursement.pdf" target="_blank" rel="noopener noreferrer">Medical Reimbursement Request Form (PDF)</a></p> <p><a href="https://resources.massgeneralbrighamhealthplan.org/members/medicareadvantage/FRM_Med_Adv_Behavioral%20Health%20Reimbursement.pdf" target="_blank" rel="noopener noreferrer">Behavioral Health Reimbursement Request Form (PDF)</a></p> <p><a href="https://resources.massgeneralbrighamhealthplan.org/members/medicareadvantage/FRM_Fitness%20Reimbursement%20Form%20MA.pdf" target="_blank" rel="noopener noreferrer">2024 Fitness Benefit Coverage Request Form (PDF)</a><br /> <br /> <a href="https://resources.massgeneralbrighamhealthplan.org/members/medicareadvantage/FRM_Weight%20Loss%20Reimbursement%20Form%20MA.pdf" target="_blank" rel="noopener noreferrer">2024 Weight Loss Program Benefit Coverage Request Form (PDF) </a><br />  </p> <p><b><br /> EyeMed reimbursement form:</b></p> <p><a href="https://resources.massgeneralbrighamhealthplan.org/members/medicareadvantage/FRM_EyeMed_OutOfNetworkReimbursement.pdf" target="_blank" rel="noopener noreferrer">EyeMed Out of Network Reimbursement Form (PDF)</a></p> <p> </p> <p><b>Order forms</b></p> <p>Use these forms to order products and prescriptions via mail.</p> <p><a href="https://resources.massgeneralbrighamhealthplan.org/members/medicareadvantage/FRM_Mail%20Service%20Order.pdf" target="_blank" rel="noopener noreferrer">CVS Caremark Mail Service Order Form (PDF)</a></p> <p><a href="https://resources.massgeneralbrighamhealthplan.org/members/medicareadvantage/FRM_OTC%20Order.pdf" target="_blank" rel="noopener noreferrer">Over-the-counter (OTC) product order form (PDF)</a></p> </div> </div> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion="item" data-cmp-data-layer="{&#34;accordion-84a2724e00-item-2451a028ed&#34;:{&#34;@type&#34;:&#34;mgbhp/components/accordion/item&#34;,&#34;dc:title&#34;:&#34;Information release and authorization forms&#34;}}" id="accordion-84a2724e00-item-2451a028ed"> <h3 class="cmp-accordion__header"> <button id="accordion-84a2724e00-item-2451a028ed-button" class="cmp-accordion__button" type="button" aria-controls="accordion-84a2724e00-item-2451a028ed-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">Information release and authorization forms</span> <span class="cmp-accordion__icon"></span> </button> </h3> <div data-cmp-hook-accordion="panel" id="accordion-84a2724e00-item-2451a028ed-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="accordion-84a2724e00-item-2451a028ed-button"><div class="container responsivegrid"> <div id="container-2451a028ed" class="cmp-container"> <div class="text component-body-typography"> <div id="text-07728238d3" class="cmp-text"> <p>Use this form to give a friend, relative, doctor, or other person the right to legally represent you for healthcare coverage decisions.

</p> <p>If you would like a friend, relative, doctor, or other person to act for you as your “representative” to ask for a coverage decision (such as whether a service is covered) or make an appeal, you may need to appoint them as your representative. If that person is already legally authorized to act as your representative under State law, you do not need to appoint them to represent you. If you want to appoint someone to be your representative, complete the <a href="https://resources.massgeneralbrighamhealthplan.org/members/medicareadvantage/FRM_AppointmentofRepresentative.pdf" target="_blank" rel="noopener noreferrer">“Appointment of Representative” form</a>. The form gives that person permission to act on your behalf. It must be signed by you and by the person who you would like to act on your behalf. You must give Mass General Brigham Health Plan a copy of the signed form. You also have the right to hire a lawyer to act for you. You may contact your own lawyer, or get the name of a lawyer from your local bar association or other referral service. There are also groups that will give you free legal services if you qualify. However, you are not required to hire a lawyer to ask for any kind of coverage decision or to appeal a decision.</p> <p><b>Authorizations</b></p> <p><a href="https://resources.massgeneralbrighamhealthplan.org/members/medicareadvantage/FRM_Request%20for%20Medicare%20Service%20Coverage%20Determination.pdf" target="_blank" rel="noopener noreferrer">Request For Medicare Service Coverage Determination (PDF)</a><br /> This form can be used to submit information to Mass General Brigham Health Plan to help determine if a service or Part B Medical service drug is covered.</p> </div> </div> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion="item" data-cmp-data-layer="{&#34;accordion-84a2724e00-item-0b6c12f6f6&#34;:{&#34;@type&#34;:&#34;mgbhp/components/accordion/item&#34;,&#34;dc:title&#34;:&#34;Appeals and financial assistance&#34;}}" id="accordion-84a2724e00-item-0b6c12f6f6"> <h3 class="cmp-accordion__header"> <button id="accordion-84a2724e00-item-0b6c12f6f6-button" class="cmp-accordion__button" type="button" aria-controls="accordion-84a2724e00-item-0b6c12f6f6-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">Appeals and financial assistance</span> <span class="cmp-accordion__icon"></span> </button> </h3> <div data-cmp-hook-accordion="panel" id="accordion-84a2724e00-item-0b6c12f6f6-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="accordion-84a2724e00-item-0b6c12f6f6-button"><div class="container responsivegrid"> <div id="container-0b6c12f6f6" class="cmp-container"> <div class="text component-body-typography"> <div id="text-7964a1cc7b" class="cmp-text"> <p>Use these documents for help with financial assistance, disaster relief, or to file a grievance or make an appeal.</p> <p><a href="https://resources.massgeneralbrighamhealthplan.org/members/medicareadvantage/LTR_Grievances_Appeals.pdf" target="_blank" rel="noopener noreferrer">Grievances and Appeals (PDF)</a></p> <p><a href="https://resources.massgeneralbrighamhealthplan.org/members/medicareadvantage/CY%202024%20LIS%20Premium%20Summary%20model.pdf" target="_blank" rel="noopener noreferrer">Extra Help Subsidy (PDF)</a></p> <p><a href="/plans/medicare-savings">Medicare Savings Program</a></p> <p><a href="https://resources.massgeneralbrighamhealthplan.org/members/medicareadvantage/DOC_Receiving_Care_During_A_Disaster.pdf" target="_blank" rel="noopener noreferrer">Getting Care During a Disaster (PDF)</a><br /> <br /> <br /> Appeals and Grievances Data Report January 1, 2023 to December 31, 2023:</p> <ul><li><a href="https://resources.massgeneralbrighamhealthplan.org/members/medicareadvantage/DOC_2023_HMO-POS_Appeals_and_Grievances_Data.pdf" target="_blank" rel="noopener noreferrer">Mass General Brigham HMO-POS Health Plan</a></li><li><a href="https://resources.massgeneralbrighamhealthplan.org/members/medicareadvantage/DOC_2023_PPO_Appeals_and_Grievances_Data.pdf" target="_blank" rel="noopener noreferrer">Mass General Brigham PPO Health Plan</a></li></ul> </div> </div> </div> </div> </div> </div> <div class="cmp-accordion__item" data-cmp-hook-accordion="item" data-cmp-data-layer="{&#34;accordion-84a2724e00-item-a44228fa85&#34;:{&#34;@type&#34;:&#34;mgbhp/components/accordion/item&#34;,&#34;dc:title&#34;:&#34;Medicare star ratings&#34;}}" id="accordion-84a2724e00-item-a44228fa85"> <h3 class="cmp-accordion__header"> <button id="accordion-84a2724e00-item-a44228fa85-button" class="cmp-accordion__button" type="button" aria-controls="accordion-84a2724e00-item-a44228fa85-panel" data-cmp-hook-accordion="button"> <span class="cmp-accordion__title">Medicare star ratings</span> <span class="cmp-accordion__icon"></span> </button> </h3> <div data-cmp-hook-accordion="panel" id="accordion-84a2724e00-item-a44228fa85-panel" class="cmp-accordion__panel cmp-accordion__panel--hidden" role="region" aria-labelledby="accordion-84a2724e00-item-a44228fa85-button"><div class="container responsivegrid"> <div id="container-a44228fa85" class="cmp-container"> <div class="text component-body-typography"> <div id="text-42aebfe6eb" class="cmp-text"> <p>Use these resources to verify Mass General Brigham Health Plan Medicare star ratings.</p> <p><b>2025 ratings
</b><br /> <a href="https://resources.massgeneralbrighamhealthplan.org/members/medicareadvantage/2025%20Star%20Rating%20H6487.pdf" target="_blank" rel="noopener noreferrer">Mass General Brigham Health Plan - H6847</a><br /> <a href="https://resources.massgeneralbrighamhealthplan.org/members/medicareadvantage/2025%20Star%20Rating%20H9485.pdf" target="_blank" rel="noopener noreferrer">Mass General Brigham Health Plan - H9485</a></p> <p><b>2024 ratings
</b><br /> <a href="https://resources.massgeneralbrighamhealthplan.org/members/medicareadvantage/2024%20Star%20Rating%20H6487.pdf" target="_blank" rel="noopener noreferrer">Mass General Brigham Health Plan - H6847</a>
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