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.code-block{margin-top:0.75rem;}.sac-adf-1jhd5z [data-layout-section]{position:relative;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-direction:row;-ms-flex-direction:row;flex-direction:row;}.sac-adf-1jhd5z [data-layout-section]>*{-webkit-flex:1;-ms-flex:1;flex:1;min-width:0;}.sac-adf-1jhd5z [data-layout-section]>.unsupportedBlockView-content-wrap{min-width:initial;}@media screen and (max-width: 1024px){.sac-adf-1jhd5z [data-layout-section]{-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;}}.sac-adf-1jhd5z [data-layout-section]{margin-top:var(--ds-space-250, 20px);}.sac-adf-1jhd5z [data-layout-section]>div+div{margin-left:var(--ds-space-400, 32px);}@media screen and (max-width: 1024px){.sac-adf-1jhd5z [data-layout-section]>div+div{margin-left:0;}}.sac-adf-1jhd5z [data-layout-section] .MediaGroup,.sac-adf-1jhd5z [data-layout-section] .code-block{margin-top:0.75rem;}.sac-adf-1jhd5z [data-layout-section] .MediaGroup:first-child,.sac-adf-1jhd5z [data-layout-section] .code-block:first-child{margin-top:0;}.sac-adf-1jhd5z li >.code-block{margin:0.75rem 0 0 0;}.sac-adf-1jhd5z li >.code-block:first-child{margin-top:0;}.sac-adf-1jhd5z li >div:last-of-type.code-block{margin-bottom:0.75rem;}</style>","body":"<div class='ak-renderer-wrapper is-undefined sac-adf-1jke4yk'><div style='display:block;width:100%;position:absolute'></div><div class='sac-adf-1jhd5z'><div class='ak-renderer-document'><h2 id='You-haven’t-received-a-verification-email-within-10-minutes' data-renderer-start-pos='1'>You haven’t received a verification email within 10 minutes</h2><p data-renderer-start-pos='62'>If we need you to verify your email address during sign up or for additional security reasons – like the first time you access secure content – we’ll send you an email that contains a verification link with the subject line: <strong data-renderer-mark='true'>Verify your email for Atlassian</strong>*.</p><p data-renderer-start-pos='322'>*The subject line may contain the name of the Atlassian product you’re trying to access.</p><p data-renderer-start-pos='412'><strong data-renderer-mark='true'>Solution</strong></p><ol class='ak-ol' data-indent-level='1' start='1'><li><p data-renderer-start-pos='424'>If you’ve just signed up, check that you’ve entered your email address correctly.</p></li><li><p data-renderer-start-pos='509'>Check your spam/junk folder for an email from noreply+XXXXXXXXX@am.atlassian.com.</p></li><li><p data-renderer-start-pos='594'>Try using the <strong data-renderer-mark='true'>Resend signup link</strong> or <strong data-renderer-mark='true'>Resend verification link</strong> button.</p></li><li><p data-renderer-start-pos='666'>Contact your email admin to check that emails from @am.atlassian.com are not being blocked.</p></li><li><p data-renderer-start-pos='761'>Check that your email address is set up, that your inbox isn't full, and that the mail server is not down or 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id=\"You-haven’t-received-a-verification-email-within-10-minutes\" data-renderer-start-pos=\"1\">You haven’t received a verification email within 10 minutes</h2><p data-renderer-start-pos=\"62\">If we need you to verify your email address during sign up or for additional security reasons – like the first time you access secure content – we’ll send you an email that contains a verification link with the subject line: <strong data-renderer-mark=\"true\">Verify your email for Atlassian</strong>*.</p><p data-renderer-start-pos=\"322\">*The subject line may contain the name of the Atlassian product you’re trying to access.</p><p data-renderer-start-pos=\"412\"><strong data-renderer-mark=\"true\">Solution</strong></p><ol class=\"ak-ol\" data-indent-level=\"1\" start=\"1\"><li><p data-renderer-start-pos=\"424\">If you’ve just signed up, check that you’ve entered your email address correctly.</p></li><li><p data-renderer-start-pos=\"509\">Check your spam/junk folder for an email from 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_1dsoftgi _toskidpf _15621n76 _191d1h6o" style="--_1fdrbou:1.7142857142857142em"><a aria-current="page" style="--max-width:150px;--_ymfj9u:var(--ds-font-weight-regular, 400) !important;--_lugd7d:var(--ds-space-025, 2px) !important;--_1fteikb:var(--max-width) !important" class="_1rjc1raa _k48p13dq _vwz41txs _p12f1pis emotion-sac-exvukg" data-testid="breadcrumb-item-Troubleshoot login issues with your Atlassian account" href="/atlassian-account/docs/troubleshoot-login-issues-with-your-atlassian-account/" tabindex="0"><span class="emotion-sac-1gd7hga">Troubleshoot login issues with your Atlassian account</span></a></li></ol></nav></div></div><article class="topic__inner-container margin-top-medium" id="maincontent"><div class="title margin-bottom-medium"><h1>Email address verification issues</h1></div><div class="topic__body"><div><div class='ak-renderer-wrapper is-undefined sac-adf-1jke4yk'><div style='display:block;width:100%;position:absolute'></div><div class='sac-adf-1jhd5z'><div class='ak-renderer-document'><h2 id='You-haven’t-received-a-verification-email-within-10-minutes' data-renderer-start-pos='1'>You haven’t received a verification email within 10 minutes</h2><p data-renderer-start-pos='62'>If we need you to verify your email address during sign up or for additional security reasons – like the first time you access secure content – we’ll send you an email that contains a verification link with the subject line: <strong data-renderer-mark='true'>Verify your email for Atlassian</strong>*.</p><p data-renderer-start-pos='322'>*The subject line may contain the name of the Atlassian product you’re trying to access.</p><p data-renderer-start-pos='412'><strong data-renderer-mark='true'>Solution</strong></p><ol class='ak-ol' data-indent-level='1' start='1'><li><p data-renderer-start-pos='424'>If you’ve just signed up, check that you’ve entered your email address correctly.</p></li><li><p data-renderer-start-pos='509'>Check your spam/junk folder for an email from noreply+XXXXXXXXX@am.atlassian.com.</p></li><li><p data-renderer-start-pos='594'>Try using the <strong data-renderer-mark='true'>Resend signup link</strong> or <strong data-renderer-mark='true'>Resend verification link</strong> button.</p></li><li><p data-renderer-start-pos='666'>Contact your email admin to check that emails from @am.atlassian.com are not being blocked.</p></li><li><p data-renderer-start-pos='761'>Check that your email address is set up, that your inbox isn't full, and that the mail server is not down or experiencing issues.</p></li></ol><h2 id='You-can--x27-t-open-the-links-in-the-verification-email' data-renderer-start-pos='894'>You can't open the links in the verification email</h2><p data-renderer-start-pos='946'>If the <strong data-renderer-mark='true'>Verify your email</strong> link doesn’t open when you select it, this may be caused by your email client blocking links from being opened.</p><p data-renderer-start-pos='1084'><strong data-renderer-mark='true'>Solution</strong></p><p data-renderer-start-pos='1094'>Open your email provider inside a web browser – like Chrome, Safari, or Firefox – then open the reset password email and select the link. </p><p data-renderer-start-pos='1234'>You could also copy the link from the email and then paste it into a browser window to complete the verification.</p></div></div></div></div><div data-testid="feedback_buttons" class="feedback"><p class="feedback__question-text">Was this helpful?</p><button class="feedback__yes-button emotion-sac-1979g2e" tabindex="0" type="button"><span class="emotion-sac-178ag6o">Yes</span></button><div class="feedback__no-wrapper"><button class="feedback__no-button emotion-sac-1979g2e" tabindex="0" type="button"><span class="emotion-sac-178ag6o">No</span></button><div class="feedback__dropdown "><div role="radiogroup"><label class="_11c81oud _1e0c1txw _vchhusvi _kqswh2mm _4cvr1y6m _syazovqm _mqf87wap _g7st13gf" style="--_5xk3r4:var(--ds-text, #091E42);--_1ynhf1h:var(--ds-text-disabled, #97A0AF)"><input tabindex="0" name="was-this-helpful-no-reason" type="radio" class="_18s8ze3t _19itbyy8 _2rko1q5u _12ji1r31 _1qu2glyw _12y31o36 _v56415j1 _1e0c1txw _1bsb1tcg _4t3i1tcg _kqswh2mm _4cvr1h6o _1bah1h6o _1o9zidpf _bfhk4t47 _13diglyw _1q6q1kd8 _1151ddza _1s6weh7q _tqbwidpf _t9ec1s1q _s7n4jp4b _wstuglyw _16r2ucr4 _14mj1q5u _qc5orqeg _z0ai1cbz _1qdg1cbz _18postnw _aetrb3bt _1peq1xmd _iosi1j4g _11jy1j4g _f3ett94y _19ybua6f _1d7pua6f _j5dh13gf _scgf13gf _1gcs13gf _1x1a13gf _6hp813gf _4rya1ouc _o1bd1ouc _nxi61ouc _neoe1ouc _1el21ouc _lekr1pl2 _11v71pl2 _1f8c1pl2 _s2ft1pl2 _17a11pl2 _x48asnw8 _1ib2snw8 _1yk9snw8 _gdmbsnw8 _pmm4snw8 _y2mv1ri4 _1bg4jfq9 _6tjk1ri4 _awqnjfq9 _1rvq12ci _1p9jddza _x2tz1ehr _1iwz1ehr _sj8ye8ep _jckowjs8 _1dvdddza _60akxz7c" style="--_1q9y51y:var(--ds-border-width, 1px) solid var(--radio-border-color);--_4mkb4g:var(--ds-background-input, #FAFBFC);--_vnm8xo:var(--ds-border-input, #7A869A);--_jf353p:var(--ds-icon-inverse, #FAFBFC);--_1z08gfx:var(--ds-background-input-hovered, #EBECF0);--_174hl94:var(--ds-background-input-pressed, #EBECF0);--_1rdyq0k:var(--ds-border-width-outline, 3px) solid var(--ds-border-focused, #2684FF);--_1gcp7nr:var(--ds-background-selected-bold, #0052CC);--_14y1fod:var(--ds-background-selected-bold-hovered, #0065FF);--_9b0jbo:var(--ds-background-selected-bold-pressed, #DEEBFF);--_uq1ko9:var(--ds-icon-inverse, #0052CC);--_m4cp67:var(--ds-icon-danger, #FF5630);--_r5pknd:var(--ds-background-disabled, #F4F5F7);--_1ufdgqf:var(--ds-border-disabled, #F4F5F7);--_1xmcmw9:var(--ds-icon-disabled, #A5ADBA)" value="It wasn't accurate"/><span class="_1yt41j1s" style="--_1kppzk3:var(--ds-space-025, 2px) var(--ds-space-050, 4px)">It wasn't accurate</span></label><label class="_11c81oud _1e0c1txw _vchhusvi _kqswh2mm _4cvr1y6m _syazovqm _mqf87wap _g7st13gf" style="--_5xk3r4:var(--ds-text, #091E42);--_1ynhf1h:var(--ds-text-disabled, #97A0AF)"><input tabindex="0" name="was-this-helpful-no-reason" type="radio" class="_18s8ze3t _19itbyy8 _2rko1q5u _12ji1r31 _1qu2glyw _12y31o36 _v56415j1 _1e0c1txw _1bsb1tcg _4t3i1tcg _kqswh2mm _4cvr1h6o _1bah1h6o _1o9zidpf _bfhk4t47 _13diglyw _1q6q1kd8 _1151ddza _1s6weh7q _tqbwidpf _t9ec1s1q _s7n4jp4b _wstuglyw _16r2ucr4 _14mj1q5u _qc5orqeg _z0ai1cbz _1qdg1cbz _18postnw _aetrb3bt _1peq1xmd _iosi1j4g _11jy1j4g _f3ett94y _19ybua6f _1d7pua6f _j5dh13gf _scgf13gf _1gcs13gf _1x1a13gf _6hp813gf _4rya1ouc _o1bd1ouc _nxi61ouc _neoe1ouc _1el21ouc _lekr1pl2 _11v71pl2 _1f8c1pl2 _s2ft1pl2 _17a11pl2 _x48asnw8 _1ib2snw8 _1yk9snw8 _gdmbsnw8 _pmm4snw8 _y2mv1ri4 _1bg4jfq9 _6tjk1ri4 _awqnjfq9 _1rvq12ci _1p9jddza _x2tz1ehr _1iwz1ehr _sj8ye8ep _jckowjs8 _1dvdddza _60akxz7c" style="--_1q9y51y:var(--ds-border-width, 1px) solid var(--radio-border-color);--_4mkb4g:var(--ds-background-input, #FAFBFC);--_vnm8xo:var(--ds-border-input, #7A869A);--_jf353p:var(--ds-icon-inverse, #FAFBFC);--_1z08gfx:var(--ds-background-input-hovered, #EBECF0);--_174hl94:var(--ds-background-input-pressed, #EBECF0);--_1rdyq0k:var(--ds-border-width-outline, 3px) solid var(--ds-border-focused, #2684FF);--_1gcp7nr:var(--ds-background-selected-bold, #0052CC);--_14y1fod:var(--ds-background-selected-bold-hovered, #0065FF);--_9b0jbo:var(--ds-background-selected-bold-pressed, #DEEBFF);--_uq1ko9:var(--ds-icon-inverse, #0052CC);--_m4cp67:var(--ds-icon-danger, #FF5630);--_r5pknd:var(--ds-background-disabled, #F4F5F7);--_1ufdgqf:var(--ds-border-disabled, #F4F5F7);--_1xmcmw9:var(--ds-icon-disabled, #A5ADBA)" value="It wasn't clear"/><span class="_1yt41j1s" style="--_1kppzk3:var(--ds-space-025, 2px) var(--ds-space-050, 4px)">It wasn't clear</span></label><label class="_11c81oud _1e0c1txw _vchhusvi _kqswh2mm _4cvr1y6m _syazovqm _mqf87wap _g7st13gf" style="--_5xk3r4:var(--ds-text, #091E42);--_1ynhf1h:var(--ds-text-disabled, #97A0AF)"><input tabindex="0" name="was-this-helpful-no-reason" type="radio" class="_18s8ze3t _19itbyy8 _2rko1q5u _12ji1r31 _1qu2glyw _12y31o36 _v56415j1 _1e0c1txw _1bsb1tcg _4t3i1tcg _kqswh2mm _4cvr1h6o _1bah1h6o _1o9zidpf _bfhk4t47 _13diglyw _1q6q1kd8 _1151ddza _1s6weh7q _tqbwidpf _t9ec1s1q _s7n4jp4b _wstuglyw _16r2ucr4 _14mj1q5u _qc5orqeg _z0ai1cbz _1qdg1cbz _18postnw _aetrb3bt _1peq1xmd _iosi1j4g _11jy1j4g _f3ett94y _19ybua6f _1d7pua6f _j5dh13gf _scgf13gf _1gcs13gf _1x1a13gf _6hp813gf _4rya1ouc _o1bd1ouc _nxi61ouc _neoe1ouc _1el21ouc _lekr1pl2 _11v71pl2 _1f8c1pl2 _s2ft1pl2 _17a11pl2 _x48asnw8 _1ib2snw8 _1yk9snw8 _gdmbsnw8 _pmm4snw8 _y2mv1ri4 _1bg4jfq9 _6tjk1ri4 _awqnjfq9 _1rvq12ci _1p9jddza _x2tz1ehr _1iwz1ehr _sj8ye8ep _jckowjs8 _1dvdddza _60akxz7c" style="--_1q9y51y:var(--ds-border-width, 1px) solid var(--radio-border-color);--_4mkb4g:var(--ds-background-input, #FAFBFC);--_vnm8xo:var(--ds-border-input, #7A869A);--_jf353p:var(--ds-icon-inverse, #FAFBFC);--_1z08gfx:var(--ds-background-input-hovered, #EBECF0);--_174hl94:var(--ds-background-input-pressed, #EBECF0);--_1rdyq0k:var(--ds-border-width-outline, 3px) solid var(--ds-border-focused, #2684FF);--_1gcp7nr:var(--ds-background-selected-bold, #0052CC);--_14y1fod:var(--ds-background-selected-bold-hovered, #0065FF);--_9b0jbo:var(--ds-background-selected-bold-pressed, #DEEBFF);--_uq1ko9:var(--ds-icon-inverse, #0052CC);--_m4cp67:var(--ds-icon-danger, #FF5630);--_r5pknd:var(--ds-background-disabled, #F4F5F7);--_1ufdgqf:var(--ds-border-disabled, #F4F5F7);--_1xmcmw9:var(--ds-icon-disabled, #A5ADBA)" value="It wasn't relevant"/><span class="_1yt41j1s" style="--_1kppzk3:var(--ds-space-025, 2px) var(--ds-space-050, 4px)">It wasn't relevant</span></label></div></div></div><button class="feedback__report-a-problem issue-collector__button" aria-label="open issue collector" data-plugin-loaded="false">Provide feedback about this article</button></div><div data-testid="additional_help" class="additional-help"><h2 class="sac-h3 title">Still need 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