CINXE.COM

<!DOCTYPE html> <html lang="en"> <head> <script id="usercentrics-cmp" data-settings-id="uqChym0a" src="https://app.usercentrics.eu/browser-ui/latest/loader.js" async></script>  <script type="text/plain" data-usercentrics="Google Tag Manager"> (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-TSKMLXX'); </script>  <meta itemprop="name" content="Hybrid CCM Workflow and Value Chain"> <meta charset="utf-8"> <title>Hybrid CCM Workflow and Value Chain</title> <base href="https://www.compart.com/"> <meta property="og:type" content="Website" /><meta property="og:title" content="Hybrid CCM Value Chain" /><meta property="og:description" content="DocBridge® software from Compart can easily augment or supplement current legacy systems, providing modern functionality without the expense and effort of replacing and remapping existing ccm workflows." /><meta property="og:site_name" content="Compart" /><meta property="og:url" content="https://www.compart.com/en/magazine/ccm-workflow" /><meta property="og:image" content="https://www.compart.com/files/compart/media/bilder/magazin/teaser/en/hybrid-ccm-workflow.jpg" /><meta property="og:image:type" content="image/jpeg" /><meta property="og:image:width" content="1280" /><meta property="og:image:height" content="800" /> <meta name="robots" content="index,follow"> <meta name="description" content="DocBridge® software from Compart can easily augment or supplement current legacy systems, providing modern functionality without the expense and effort of replacing and remapping existing ccm workflows."> <meta name="generator" content="Contao Open Source CMS"> <meta property="og:title" content="Hybrid CCM Workflow and Value Chain"> <meta property="og:description" content="DocBridge® software from Compart can easily augment or supplement current legacy systems, providing modern functionality without the expense and effort of replacing and remapping existing ccm workflows."> <meta name="format-detection" content="telephone=no"> <meta name="viewport" content="initial-scale=1"> <link rel="stylesheet" href="assets/css/redesign-2018.scss-62e4885c.css"> <link rel="preload" as="font" href="/files/compart/code/fonts/source-sans-pro-v13-latin-200.woff2" crossorigin="anonymous"> <link rel="preload" as="font" href="/files/compart/code/fonts/source-sans-pro-v13-latin-300.woff2" crossorigin="anonymous"> <link rel="preload" as="font" href="/files/compart/code/fonts/source-sans-pro-v13-latin-300italic.woff2" crossorigin="anonymous"> <link rel="preload" as="font" href="/files/compart/code/fonts/source-sans-pro-v13-latin-regular.woff2" crossorigin="anonymous"> <link rel="preload" as="font" href="/files/compart/code/fonts/source-sans-pro-v13-latin-italic.woff2" crossorigin="anonymous"> <link rel="preload" as="font" href="/files/compart/code/fonts/source-sans-pro-v13-latin-600.woff2" crossorigin="anonymous"> <style>.no-pointer-events{pointer-events:none}</style> <script type="text/javascript">function hasClass(ele,cls){return ele.getAttribute('class').indexOf(cls)>-1} function removeClass(ele,cls){if(ele.classList){ele.classList.remove(cls)}else if(hasClass(ele,cls)){ele.setAttribute('class',ele.getAttribute('class').replace(cls,' '))}} document.addEventListener("DOMContentLoaded",function(){removeClass(document.body,"no-pointer-events")})</script> <link rel="shortcut icon" href="/files/compart/theme/images/icons/browser/favicon.ico" type="image/x-icon" /> <link rel="icon" href="/files/compart/theme/images/icons/browser/icon.svg" type="image/svg+xml"> <link rel="apple-touch-icon" sizes="180x180" href="/files/compart/theme/images/icons/browser/apple-touch-icon-180x180.png"> <link rel="manifest" href="/files/compart/theme/manifest.webmanifest"> <link rel="stylesheet" type="text/css" href="files/compart/code/css/print.css" media="print" /> <script type="text/deferred-script" data-src="assets/js/jquery.min.js,jquery-ui.min.js-5c84889f.js"></script><script>var img=new Image;img.onload=function(){var A=0<img.width&&0<img.height;document.documentElement.classList.add(A?"webp":"nowebp")},img.onerror=function(){document.documentElement.classList.add("nowebp")},img.src="data:image/webp;base64,UklGRiIAAABXRUJQVlA4IBYAAAAwAQCdASoBAAEADsD+JaQAA3AAAAAA"</script><script>document.documentElement.classList.add("js")</script><link rel="stylesheet" href="assets/bundle/legacy/frontend.be0fadb8c56c098af4f0.css"> <link rel="preload" as="style" href="assets/bundle/legacy/vue-forms.d92302f8f380b1b426d1.css"> <noscript><link rel="stylesheet" href="assets/bundle/legacy/vue-forms.d92302f8f380b1b426d1.css"></noscript> <link rel="stylesheet" href="assets/bundle/legacy/navigation.5d072b718ff538d4b90d.css"> <link rel="preload" as="style" href="assets/bundle/legacy/magazin.0f7fc1c380b05c9abbeb.css"> <noscript><link rel="stylesheet" href="assets/bundle/legacy/magazin.0f7fc1c380b05c9abbeb.css"></noscript> <link rel="preload" as="style" href="assets/bundle/legacy/m-accordion.b7131b23972c81598153.css"> <noscript><link rel="stylesheet" href="assets/bundle/legacy/m-accordion.b7131b23972c81598153.css"></noscript> <link rel="preload" as="style" href="assets/bundle/legacy/focusitem.b061e22da50b133b17e9.css"> <noscript><link rel="stylesheet" href="assets/bundle/legacy/focusitem.b061e22da50b133b17e9.css"></noscript> <link rel="stylesheet" href="assets/bundle/legacy/redesign-2018.00c85401e886dc219c40.css"> <script data-no-defer>var testLink=document.createElement('link');if(!testLink.relList||!testLink.relList.supports||!testLink.relList.supports('preload')){var i,links=document.head.querySelectorAll('link[rel="preload"][as="style"]') for(i=0;i<links.length;i++)links[i].rel='stylesheet'}</script><link rel="preload" href="assets/bundle/legacy/all.9a4e1c303ba92cc469fe.js" as="script"> <link rel="preload" href="assets/bundle/legacy/frontend.cd491ba2ff30122ff4d1.js" as="script"> <link rel="preload" href="assets/bundle/legacy/vue-forms.280925a0b83ecc60340f.js" as="script"> <link rel="preload" href="assets/bundle/legacy/navigation.80e1feba32fac0aebe6e.js" as="script"> <link rel="preload" href="assets/bundle/legacy/magazin.c497d7d6e324f97cdd30.js" as="script"> <link rel="preload" href="assets/bundle/legacy/m-accordion.eedb53d12dc89aed7714.js" as="script"> <link rel="preload" href="assets/bundle/legacy/focusitem.602356c627f9c2407b73.js" as="script"> <link rel="preload" href="assets/bundle/legacy/redesign-2018.62a004102e43c305ce0d.js" as="script"> <script data-no-defer>var __bubbles_included_scopes={"all":!0,"frontend":!0,"vue-forms":!0,"navigation":!0,"magazin":!0,"m-accordion":!0,"focusitem":!0,"redesign-2018":!0}</script><script data-no-defer>var __bubbles_preloaded_scopes={"all":!0,"frontend":!0,"vue-forms":!0,"navigation":!0,"magazin":!0,"m-accordion":!0,"focusitem":!0,"redesign-2018":!0}</script> <link rel="preload" href="assets/js/jquery.min.js,jquery-ui.min.js-5c84889f.js" as="script"> <link rel="preload" href="assets/swipe/js/swipe.min.js?v=2.2.2" as="script"> <link rel="preload" href="files/compart/code/dest/compart-20220627-redesign.min.js" as="script"> <style>[data-bgimage="674497a5dc2c3"]{background-image:url(assets/images/6/docbridge-background-a66d1b4d.webp)}html.nowebp [data-bgimage="674497a5dc2c3"]{background-image:url(assets/images/4/docbridge-background-754802bb.jpg)}@media screen and (max-width:1919px){html.nowebp [data-bgimage="674497a5dc2c3"]{background-image:url(assets/images/7/docbridge-background-63ed571c.jpg)}}@media screen and (max-width:1919px){[data-bgimage="674497a5dc2c3"]{background-image:url(assets/images/8/docbridge-background-2cbaf394.webp)}}@media screen and (max-width:1023px){html.nowebp [data-bgimage="674497a5dc2c3"]{background-image:url(assets/images/e/docbridge-background-af07310b.jpg)}}@media screen and (max-width:1023px){[data-bgimage="674497a5dc2c3"]{background-image:url(assets/images/2/docbridge-background-dbf63bef.webp)}}@media screen and (max-width:767px){html.nowebp [data-bgimage="674497a5dc2c3"]{background-image:url(assets/images/f/docbridge-background-773a3e70.jpg)}}@media screen and (max-width:767px){[data-bgimage="674497a5dc2c3"]{background-image:url(assets/images/f/docbridge-background-e785b1c9.webp)}}[data-bgimage="674497a5decc6"]{background-image:url(assets/images/7/ccm-workflow-solutions-b26fa48b.webp)}html.nowebp [data-bgimage="674497a5decc6"]{background-image:url(assets/images/6/ccm-workflow-solutions-97a0901a.jpg)}@media screen and (max-width:1919px){html.nowebp [data-bgimage="674497a5decc6"]{background-image:url(assets/images/6/ccm-workflow-solutions-97a0901a.jpg)}}@media screen and (max-width:1919px){[data-bgimage="674497a5decc6"]{background-image:url(assets/images/7/ccm-workflow-solutions-b26fa48b.webp)}}@media screen and (max-width:1600px){html.nowebp [data-bgimage="674497a5decc6"]{background-image:url(assets/images/a/ccm-workflow-solutions-64751c02.jpg)}}@media screen and (max-width:1600px){[data-bgimage="674497a5decc6"]{background-image:url(assets/images/1/ccm-workflow-solutions-eda9f981.webp)}}@media screen and (max-width:1440px){html.nowebp [data-bgimage="674497a5decc6"]{background-image:url(assets/images/5/ccm-workflow-solutions-12b6e5c9.jpg)}}@media screen and (max-width:1440px){[data-bgimage="674497a5decc6"]{background-image:url(assets/images/4/ccm-workflow-solutions-1559af89.webp)}}@media screen and (max-width:1024px){html.nowebp [data-bgimage="674497a5decc6"]{background-image:url(assets/images/0/ccm-workflow-solutions-a7069fee.jpg)}}@media screen and (max-width:1024px){[data-bgimage="674497a5decc6"]{background-image:url(assets/images/1/ccm-workflow-solutions-8aaa3c3c.webp)}}@media screen and (max-width:768px){html.nowebp [data-bgimage="674497a5decc6"]{background-image:url(assets/images/1/ccm-workflow-solutions-0ff64f2e.jpg)}}@media screen and (max-width:768px){[data-bgimage="674497a5decc6"]{background-image:url(assets/images/f/ccm-workflow-solutions-1fb2ea94.webp)}}[data-bgimage="674497a5e0cd3"]{background-image:url(assets/images/6/docbridge-background-a66d1b4d.webp)}html.nowebp [data-bgimage="674497a5e0cd3"]{background-image:url(assets/images/4/docbridge-background-754802bb.jpg)}@media screen and (max-width:1919px){html.nowebp [data-bgimage="674497a5e0cd3"]{background-image:url(assets/images/7/docbridge-background-63ed571c.jpg)}}@media screen and (max-width:1919px){[data-bgimage="674497a5e0cd3"]{background-image:url(assets/images/8/docbridge-background-2cbaf394.webp)}}@media screen and (max-width:1023px){html.nowebp [data-bgimage="674497a5e0cd3"]{background-image:url(assets/images/e/docbridge-background-af07310b.jpg)}}@media screen and (max-width:1023px){[data-bgimage="674497a5e0cd3"]{background-image:url(assets/images/2/docbridge-background-dbf63bef.webp)}}@media screen and (max-width:767px){html.nowebp [data-bgimage="674497a5e0cd3"]{background-image:url(assets/images/f/docbridge-background-773a3e70.jpg)}}@media screen and (max-width:767px){[data-bgimage="674497a5e0cd3"]{background-image:url(assets/images/f/docbridge-background-e785b1c9.webp)}}</style></head> <body id="top" class="uc-cloak usercentrics animate-reference-facts animate-expanders animate-expanders-hint animate-mobile-reference-facts animate-mobile-expanders-hint desktop no-pointer-events" itemscope itemtype="http://schema.org/WebPage">  <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-TSKMLXX" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>  <div class="wrapper"> <header class="header" itemscope itemtype="http://schema.org/WPHeader"> <div class="inside"> <ul class="mod_navigation navigation-buttons"> <li class="menu-open-button submenu"> <img src="files/compart/navigation/icon-menu.svg"> </li> <li class="login-section submenu"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 50 50"> <defs> <style>.b{fill:#fff;stroke:currentColor;stroke-width:2px}</style> </defs> <path fill="none" d="M0 0h50v50H0z"/> <path d="M24.31 27.745a10.571 10.571 0 0110.622 10.52c0 .228-.022 2.13-.022 2.13H14.125v-2.332A10.034 10.034 0 0124.31 27.745zM24.17 25.218a6.609 6.609 0 10-6.609-6.609 6.609 6.609 0 006.609 6.609z" class="b"/> </svg> <ul class="login-container"> <li class="invisible-group inner"> <style>.new-customer-portal{background-color:#042448;border-radius:4px;padding:14px;width:100%;color:white!important;font-weight:300;box-sizing:border-box;margin-top:15px!important;display:flex;justify-content:center}.new-customer-portal:hover{background-color:#ff4d59}.tl_login{padding-top:28px;margin-top:36px;border-top:1px solid #000}.pwd-reminder{line-height:unset}.sign{border-top:1px solid #000;padding-top:28px;margin-top:36px!important}</style>  <div class="login block"> <h4> Login to Customer Area </h4> <a href="https://my.compart.com" target="_blank" class="new-customer-portal">Customer Area</a> <div class="sign"> <p>Not registered yet? <a href="en/request-access">Request access here</a></p> </div> </div>  </li> </ul> </li> <li class="contact-section submenu"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 50 50"> <path fill="none" d="M0 0h50v50H0z"/> <g transform="translate(11.586 14)"> <path fill="#fff" fill-rule="evenodd" stroke="currentColor" stroke-width="2" d="M0 0h27.372v20.355h-15.29l-6.559 6.04v-6.04H0z"/> </g> </svg> <ul> <li class="submenu invisible-group"> <ul> <li class="custom-animation mail"> <a href="en/contact"> <div class="image-wrapper"> <img src="files/compart/navigation/icons/icon-mail.svg"> <img class="animate" src="files/compart/navigation/icons/icon-mail-part.svg"> </div> <div class="inner"> <span class="title"><p>Contact Us</p></span> </div> </a> </li> <li class="custom-animation seminare"> <a href="en/education-services"> <div class="image-wrapper"> <img src="files/compart/navigation/icons/icon-seminare.svg"> <img class="animate" src="files/compart/navigation/icons/icon-seminare-part.svg"> </div> <div class="inner"> <span class="title"><p>Workshops</p></span> </div> </a> </li> <li class="custom-animation product"> <a href="en/product-consultation"> <div class="image-wrapper"> <img class="animate" src="files/compart/navigation/icon-produkt-demo.svg"> </div> <div class="inner"> <span class="title"><p>Product Demo</p></span> </div> </a> </li> <li class="custom-animation support-service"> <a href="en/services-overview"> <div class="image-wrapper"> <img src="files/compart/navigation/icons/icon-support-service.svg"> <img class="animate" src="files/compart/navigation/icons/icon-support-service-part.svg"> </div> <div class="inner"> <span class="title"><p>Support & Service</p></span> </div> </a> </li> <li class="custom-animation telefon"> <a href="tel:">  <div class="image-wrapper"> <img src="files/compart/navigation/icons/icon-telefon.svg"> <img class="animate" src="files/compart/navigation/icons/icon-telefon-part.svg"> </div> <div class="inner"> <span class="title"><p></p></span>  <div class="description"><p>Questions?<br>We are here to help</p></div> </div> </a> </li> </ul> </li> </ul> </li> <li class="language-section submenu"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 50 50"> <defs> <style>.d{fill:none;stroke:currentColor;fill-rule:evenodd;stroke-linecap:square}</style> </defs> <path fill="none" d="M0 0h50v50H0z"/> <path fill="#fff" fill-rule="evenodd" stroke="currentColor" stroke-width="2" d="M38.395 26.7A13.7 13.7 0 1124.7 13a13.7 13.7 0 0113.695 13.7z"/> <path fill="none" fill-rule="evenodd" stroke="currentColor" d="M30.365 26.7c0 7.566-2.537 13.7-5.667 13.7s-5.669-6.137-5.669-13.7S21.566 13 24.698 13s5.667 6.134 5.667 13.7z"/> <path d="M12.417 31.406h25.647M12.417 22.845h25.647" class="d"/> </svg> <ul> <li class="submenu invisible-group"> <ul> <li class="submenu invisible-group"> <ul> <li class="caption"> <p>Choose your language:</p> </li> <li> <a class="mobile-only" href="/de">Deutsch</a> <a class="desktop-only" href="/de"><b>de</b></a> </li> <li> <a class="mobile-only" href="/en">English</a> <a class="desktop-only" href="/en"><b>en</b></a> </li> <li> <a class="mobile-only" href="/fr">Français</a> <a class="desktop-only" href="/fr"><b>fr</b></a> </li> <li> <a class="mobile-only" href="/en/sobre-compart">Español</a> <a class="desktop-only" href="/en/sobre-compart"><b>es</b></a> </li> <li> <a class="mobile-only" href="/en/country-selection">Select country</a> <a class="desktop-only" href="/en/country-selection"> <img src="files/compart/navigation/language.svg"> </a> </li> </ul> </li> </ul> </li> </ul> </li> <li class="search-section submenu"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 50 50"> <path fill="none" d="M0 0h50v50H0z"/> <g stroke="currentColor" stroke-width="2"> <path fill="#fff" d="M34.087 24.043a11.043 11.043 0 10-11.044 11.043 11.043 11.043 0 0011.044-11.043z"/> <path fill="none" d="M38.042 40.196l-8.225-8.227"/> </g> </svg> <ul class="search-container"> <li class="inner"> </li> </ul> </li> </ul>  <nav class="mod_navigation block" itemscope itemtype="http://schema.org/SiteNavigationElement"> <a href="en/magazine/ccm-workflow#skipNavigation226" class="invisible">Skip navigation</a> <ul class="level_1"> <li class="submenu product-site two-product-group hide-in-breadcrumb sibling first"> <a href="#"> <div class="inner"> <span class="title">Products</span> </div> </a> <ul class="level_2"> <li class="submenu invisible-group hide-in-breadcrumb first last"> <a href="#"> <div class="inner"> <span class="title">Folder (Hidden)</span> </div> </a> <ul class="level_3"> <li class="with-image product with-group custom-animation first"> <a href="en/docbridge-communication-suite"> <img src="files/compart/media/logos/produkte/communication-suite.svg" loading="lazy"> <div class="inner"> <span class="title"><p>DocBridge®<br><span class="color_blue">Communication Suite</span></p><p>Customer Communication Management</p><p><span class="color_blue">Generate and Deliver Communication</span></p></span> </div> </a> </li> <li class="with-image product with-group custom-animation color_red last"> <a href="en/docbridge-production-suite"> <img src="files/compart/media/logos/produkte/production-suite.svg" loading="lazy"> <div class="inner"> <span class="title"><p>DocBridge®<br><span class="color_red">Production Suite</span></p><p>Output Management</p><p><span class="color_red">Automated Document Processing</span></p></span> </div> </a> </li> </ul> </li> </ul> </li> <li class="submenu solutions-site hide-in-breadcrumb sibling"> <a href="#"> <div class="inner"> <span class="title">Solutions</span> </div> </a> <ul class="level_2"> <li class="submenu invisible-group hide-in-breadcrumb first"> <a href="#"> <div class="inner"> <span class="title">Folder (Hidden)</span> </div> </a> <ul class="level_3"> <li class="with-image submenu hide-in-breadcrumb first"> <a href="#"> <img src="files/compart/navigation/icon-anwendungen.svg" loading="lazy"> <div class="inner"> <span class="title">By Use Case</span> </div> </a> <ul class="level_4"> <li class="solutions first"> <a href="en/customer-communication-management-ccm"> <div class="inner"> <span class="title"><p>Customer Communication Management</p></span> <div class="description"><p>Process automation and digitization in customer communication</p></div> </div> </a> </li> <li class="solutions"> <a href="en/compare-analyze-documents-automated-qa"> <div class="inner"> <span class="title"><p>Compare and Analyze Documents</p></span> <div class="description"><p>Automatically analyze, check and compare documents regardless of format</p></div> </div> </a> </li> <li class="solutions"> <a href="en/output-management"> <div class="inner"> <span class="title"><p>Omnichannel Document Output Management</p></span> <div class="description"><p>Output documents of all types and formats centrally on all digital and physical channels</p></div> </div> </a> </li> <li class="solutions m-accordion"> <a href="en/create-accessible-pdf-ua"> <div class="inner"> <span class="title"><p>Create Accessible PDF/UA</p></span> <div class="description"><p>Automation on a large scale. For high-volume document batches and single documents on-demand.</p></div> </div> </a> </li> <li class=""> <a href="en/print-stream-conversion"> <div class="inner"> <span class="title"><p>Print Stream Conversion</p></span> <div class="description"><p>Flexibly and reliably process any conventional data stream in use today for input and output</p></div> </div> </a> </li> <li class="m-accordion"> <a href="en/automated-pdf-ua-documents"> <div class="inner"> <span class="title"><p>Create Compliant and Accessible Documents</p></span> <div class="description"><p>Universally accessible documents according to PDF/UA and WCAG. Section 508 compliance</p></div> </div> </a> </li> <li class="solutions"> <a href="en/digital-inbox-inbound-communication"> <div class="inner"> <span class="title"><p>Digital Inbox</p></span> <div class="description"><p>Central conversion service in electronic input processing and inbound document management</p></div> </div> </a> </li> <li class=""> <a href="en/onboarding-new-print-jobs"> <div class="inner"> <span class="title"><p>Onboarding of New Customers</p></span> <div class="description"><p>See Inside New Print Jobs. “Know before you go.”</p></div> </div> </a> </li> <li class="navigation-include mobile-only last"> <div class="box"> <a href="en/omnichannel-customer-communication" > <img src="files/compart/navigation/bild 02.png"> <div class="inner"> <span class="title"><p>Omnichannel Customer Communication</p></span> <div class="description"><p>Digital First Strategy - No More Page Formats in Customer Communication</p></div> </div> </a> </div> <div class="box"> <a href="en/document-composition-salesforce-cloud" > <img src="files/compart/navigation/cloud-dokumente-erstellen.jpg"> <div class="inner"> <span class="title"><p>Salesforce Cloud</p></span> <div class="description"><p>CCM Integration Made Easy with DocBridge®</p></div> </div> </a> </div> <div class="box"> <a href="en/document-analysis" > <img src="files/compart/navigation/document-quality-checking.jpg"> <div class="inner"> <span class="title"><p>Automated Document Checking</p></span> <div class="description"><p>Benefits of Automated Quality Assurance</p></div> </div> </a> </div> </li> </ul> </li> <li class="with-image submenu hide-in-breadcrumb last"> <a href="#"> <img src="files/compart/navigation/icon-branchen.svg" loading="lazy"> <div class="inner"> <span class="title">By Industry</span> </div> </a> <ul class="level_4"> <li class="branchen first"> <a href="en/insurance-customer-communication"> <div class="inner"> <span class="title"><p>Insurance</p></span> <div class="description"><p>The most document-centric vertical is in transition</p></div> </div> </a> </li> <li class="branchen"> <a href="en/healthcare-omnichannel-communication"> <div class="inner"> <span class="title"><p>Healthcare</p></span> <div class="description"><p>From patient to consumer: The transformation is ongoing</p></div> </div> </a> </li> <li class="branchen"> <a href="en/financial-services-omnichannel-communication"> <div class="inner"> <span class="title"><p>Financial Services</p></span> <div class="description"><p>Communication is the key to a great customer experience</p></div> </div> </a> </li> <li class="branchen"> <a href="en/print-service-providers-document-digitization"> <div class="inner"> <span class="title"><p>Print Service Providers</p></span> <div class="description"><p>Print is just one channel among many. Can You provide them all?</p></div> </div> </a> </li> <li class="branchen"> <a href="en/utility-electronic-bill-statement"> <div class="inner"> <span class="title"><p>Utilities</p></span> <div class="description"><p>Keeping the lights on is no longer enough</p></div> </div> </a> </li> <li class="navigation-include mobile-only last"> <div class="box"> <a href="en/omnichannel-customer-communication" > <img src="files/compart/navigation/bild 02.png"> <div class="inner"> <span class="title"><p>Omnichannel Customer Communication</p></span> <div class="description"><p>Digital First Strategy - No More Page Formats in Customer Communication</p></div> </div> </a> </div> <div class="box"> <a href="en/document-composition-salesforce-cloud" > <img src="files/compart/navigation/cloud-dokumente-erstellen.jpg"> <div class="inner"> <span class="title"><p>Salesforce Cloud</p></span> <div class="description"><p>CCM Integration Made Easy with DocBridge®</p></div> </div> </a> </div> <div class="box"> <a href="en/document-analysis" > <img src="files/compart/navigation/document-quality-checking.jpg"> <div class="inner"> <span class="title"><p>Automated Document Checking</p></span> <div class="description"><p>Benefits of Automated Quality Assurance</p></div> </div> </a> </div> </li> </ul> </li> </ul> </li> <li class="navigation-include last"> <div class="box"> <a href="en/omnichannel-customer-communication" > <img src="files/compart/navigation/bild 02.png"> <div class="inner"> <span class="title"><p>Omnichannel Customer Communication</p></span> <div class="description"><p>Digital First Strategy - No More Page Formats in Customer Communication</p></div> </div> </a> </div> <div class="box"> <a href="en/document-composition-salesforce-cloud" > <img src="files/compart/navigation/cloud-dokumente-erstellen.jpg"> <div class="inner"> <span class="title"><p>Salesforce Cloud</p></span> <div class="description"><p>CCM Integration Made Easy with DocBridge®</p></div> </div> </a> </div> <div class="box"> <a href="en/document-analysis" > <img src="files/compart/navigation/document-quality-checking.jpg"> <div class="inner"> <span class="title"><p>Automated Document Checking</p></span> <div class="description"><p>Benefits of Automated Quality Assurance</p></div> </div> </a> </div> </li> </ul> </li> <li class="sibling"> <a href="en/references"> <div class="inner"> <span class="title">References</span> </div> </a> </li> <li class="trail sibling"> <a href="en/magazine"> <div class="inner"> <span class="title">Magazine</span> </div> </a> </li> <li class="submenu compart-site hide-in-breadcrumb sibling last"> <a href="#"> <div class="inner"> <span class="title">About</span> </div> </a> <ul class="level_2"> <li class="submenu invisible-group hide-in-breadcrumb first"> <a href="#"> <div class="inner"> <span class="title">Folder (Hidden)</span> </div> </a> <ul class="level_3"> <li class="with-image company first"> <a href="en/about-compart"> <img src="files/compart/navigation/icon-produkt-demo.svg" loading="lazy"> <div class="inner"> <span class="title"><p>About Compart</p></span> <div class="description"><p>Who we are, what we do and how we act</p></div> </div> </a> </li> <li class="with-image career"> <a href="en/careers"> <img src="files/compart/navigation/icon-karriere.svg" loading="lazy"> <div class="inner"> <span class="title"><p>Careers</p></span> <div class="description"><p>Information, impressions and job offers for applicants</p></div> </div> </a> </li> <li class="with-image m-accordion"> <a href="en/events"> <img src="files/compart/navigation/events-icon.svg" loading="lazy"> <div class="inner"> <span class="title"><p>Events & Webinars</p></span> <div class="description"><p>Meet us personally at Compart Roadshow and other trade fairs and conferences</p></div> </div> </a> </li> <li class="with-image company"> <a href="en/partners"> <img src="files/compart/navigation/partner-icon.svg" loading="lazy"> <div class="inner"> <span class="title"><p>Partners</p></span> <div class="description"><p>Detailed information for and about Compart Partners</p></div> </div> </a> </li> <li class="with-image "> <a href="en/education-services"> <img src="files/compart/navigation/icon-seminare.svg" loading="lazy"> <div class="inner"> <span class="title"><p>Education Services</p></span> <div class="description"><p>Information about our training, workshops, webinars, online roundtables and chats</p></div> </div> </a> </li> <li class="with-image "> <a href="en/white-papers"> <img src="files/compart/navigation/white-paper-icon.svg" loading="lazy"> <div class="inner"> <span class="title"><p>White Papers</p></span> <div class="description"><p>Industry issues and solutions with in-depth use cases of our state-of-the-art technology</p></div> </div> </a> </li> <li class="with-image "> <a href="/en/magazine/news"> <img src="files/compart/navigation/presse-news.svg" loading="lazy"> <div class="inner"> <span class="title"><p>News</p></span> <div class="description"><p>Press releases, news and expert interviews on trends in the industry</p></div> </div> </a> </li> <li class="with-image last"> <a href="en/contact"> <img src="files/compart/navigation/niederlassungen-icon.svg" loading="lazy"> <div class="inner"> <span class="title"><p>Global Offices</p></span> <div class="description"><p>International overview of Compart offices</p></div> </div> </a> </li> </ul> </li> <li class="navigation-include last"> <div class="box"> <a href="en/contact" > <img src="files/compart/navigation/Gruppe 220.svg"> <div class="inner"> <span class="title"><p>Contact</p></span> <div class="description"><p>Questions? We are here to help</p></div> </div> </a> </div> <div class="box"> <a href="https://www.linkedin.com/company/compartag" > <img src="files/compart/navigation/LinkedIn-Icon-mid.svg"> <div class="inner"> <span class="title"><p>LinkedIn</p></span> <div class="description"><p>Always up to date: Follow the latest updates from Compart</p></div> </div> </a> </div> <div class="box"> <a href="en/services-overview" > <img src="files/compart/navigation/icon_110c_50.svg"> <div class="inner"> <span class="title"><p>Support & Services</p></span> <div class="description"><p>Already a customer? Information and contact details for support</p></div> </div> </a> </div> </li> </ul> </li> </ul> <span id="skipNavigation226" class="invisible"></span> </nav>  <div class="logo-wrapper"> <h1 class="logo"> <a href="en/welcome" title="Compart - Document Management and Output Management"><img src="files/compart/theme/images/logos/logo-compart-genii.svg" style="height:36px" width="167" height="40" alt="Compart - Document- and Output-Management" itemprop="thumbnail"></a> </h1> <div class="menu-close-button"> <img src="files/compart/navigation/icon-close.svg"> </div> </div> </div> </header> <div class="container"> <main id="main-area" class="main" itemscope itemtype="http://schema.org/WebPageElement" itemprop="mainContentOfPage"> <div class="inside"> <div class="mod_article first last block" id="article-4026"> <div class="mod_magazin block"> <div class="layout_full block magazin_article " itemscope itemtype="http://schema.org/Article">  <div class="mod_breadcrumb hidden block"> <ul itemprop="breadcrumb" itemscope itemtype="http://schema.org/BreadcrumbList"> <li itemscope itemtype="http://schema.org/ListItem" itemprop="itemListElement"> <a href="en/magazine" title="Magazine" itemprop="item"> <span itemprop="name">Magazine</span> </a> <meta itemprop="position" content="1" /> </li> <li class="active last" itemscope itemtype="http://schema.org/ListItem" itemprop="itemListElement"> <a href="en/magazine/trends" title="" itemprop="item"> <span itemprop="name">Trends</span> </a> <meta itemprop="position" content="2" /> </li> </ul> </div>  <div class="hero " data-bgimage="674497a5decc6"> <div class="hero_content"> <a href="en/magazine/trends">Trends</a> <h1 itemprop="name">Hybrid CCM Value Chain</h1> <p class="info">Brian C. Gasteier | <time datetime="2022-07-29" itemprop="datePublished">July 29, 2022</time> </p> <div class="taglist-wrapper"> <ul class="taglist"> <li><a href="en/magazine/customer-communications">customer communication</a></li> <li><a href="en/magazine/api">api</a></li> <li><a href="en/magazine/process-automation">process automation</a></li> <li><a href="en/magazine/section-508">section 508</a></li> <li><a href="en/magazine/legacy">legacy</a></li> </ul> </div> </div> </div> <div class="ce_divstart with-infobox"> <div class="ce_divstart w768"> <div class="ce_text block"> <h2>DocBridge® Solutions by Compart – Adding Value to Existing CCM Workflows</h2> <p>IDC found in its Future Enterprise Resiliency and Spending Survey that the top 5 benefits of investing in improving the customer experience include better profit margins (34%), better customer loyalty (30%), improved internal processes (27%), positive impact on revenue (27%), and improved customer lifetime value (26%). But improving customer experience in enterprise organizations isn’t solely driven on these perceived benefits; it is also motivated by survival & accessibility initiatives.<br><br>Consumer expectations have shifted dramatically and as generational differences persist along with work life environmental changes, they will continue to evolve. Ever increasing is the demand for dynamic communications and real-time interactions that are relevant and specific. We crave relationships that are more than transactional and require highly engaging personalized experiences across experiences while demanding to consume content in our preferred channel.</p> </div> </div> <div class="ce_text infobox block"> <h3>Summary</h3> <p><strong>Reading time: 3 min</strong></p> <ul> <li>IDC: Better profit margins through improved CX</li> <li>Wanted: New ways to modernize communication platforms</li> <li>DocBridge solutions: Adding value to existing CCM workflows</li> </ul> </div> </div> <div class="ce_divstart c50-50 mobile-space"> <div class="ce_text block"> <h2>CCM Platforms and Workflows</h2> <p>Organizations and governmental agencies today are seeking new ways to <strong>modernize communication platforms</strong> that were developed years ago for batch, paper-based communications. Nowadays, <a title="CCM solutions" href="en/customer-communication-management-ccm">CCM solutions</a> need to be future-proof, capable of digesting any format, connect to any system and be extended to surface in leading business applications. Modular, nimble and most of all flexible. But that doesn’t mean that the entire infrastructure that has supported enterprise <a title="document processing" href="en/docbridge-mill-plus-document-processing-conversion-software">document processing</a> for years needs to be replaced in one lift & shift effort.</p> </div> <div class="ce_image block"> <figure class="image_container"> <img src="assets/images/9/ccm-plattform-93c7992c.png" width="1000" height="562" alt="CCM Platform – A cloud-based application platform for Customer Communication Management Workflows" title="CCM Platform – A cloud-based application platform for Customer Communication Management Workflows" itemprop="image"> </figure> </div> </div> <div class="ce_divstart w768 content"> <div class="ce_text block"> <p>Just because legacy CCM solutions have typically been monolith in nature, does not mean that the future should be. Nor does it mean that these legacy solutions need to be replaced in the traditional sense. Current deployment technologies allows for scalability, flexibility and extensibility through API plus enable omnichannel <strong>CCM workflows</strong>.</p> </div> <div class="ce_highlight_link_element block"> <a href="en/omnichannel-customer-communication" title="What's important in today's Customer Communication?"> <div class="highlight-block"> <div class="highlight-thumbnail"> <img src="assets/images/3/omnichannel-kundenkommunikation-2-7c5123bf.jpg" width="124" height="124" alt="" loading="lazy"> </div> <div class="highlight-content"> <p class="highlight-headline">What's important in today's Customer Communication?</p> <p><strong>White Paper:</strong> Omnichannel Communication, Automation, Multilingualism, Accessibility, Cloud Computing and more.</p> </div> </div> </a> </div> </div> <div class="content_wrapper background-image blue-gradient-only wbgImage" data-bgimage="674497a5e0cd3"> <div class="ce_text center box block">  <p><img src="assets/images/9/ccm-workflow-4b3f49a4.png" width="2499" height="1528" alt="CCM workflow solution"></p> </div> </div> <div class="ce_divstart w768 content"> <div class="ce_text block"> <h2>CCM Workflows with DocBridge</h2> <p><strong>DocBridge® software</strong> from Compart can easily augment or supplement current legacy systems, providing modern functionality without the expense and effort of replacing and remapping existing workflows. Organizations now have the capability to leverage the output from existing legacy applications and turn that into true, Omnichannel content that is fully accessible, WACG and <a title="508 compliant" href="en/magazine/section-508-compliance-compliant-documents">508 compliant</a> PDF, HTML, AFP, or any number of other formats to meet the various needs of separate divisions, agencies and business units.</p> <p> </p> </div> <div class="ce_highlight_link_element block"> <a href="en/product-consultation" title="Request a Demo"> <div class="highlight-block"> <div class="highlight-thumbnail"> <img src="assets/images/2/produkt-demo-01-386f0b22.jpg" width="124" height="124" alt="" loading="lazy"> </div> <div class="highlight-content"> <p class="highlight-headline">Request a Demo</p> <p><strong>Interested? </strong>Schedule a demo with a Compart product expert</p> </div> </div> </a> </div> <div class="ce_highlight_link_element block"> <a href="en/ccm-software-customer-communication-management" title="CCM Software"> <div class="highlight-block"> <div class="highlight-thumbnail"> <img src="files/compart/media/bilder/magazin/highlights/ccm-software.jpg" width="120" height="120" alt="" loading="lazy"> </div> <div class="highlight-content"> <p class="highlight-headline">CCM Software</p> <p><strong>DocBridge® </strong>the complete solution for interactive customer communication on all channels</p> </div> </div> </a> </div> </div> <div class="fi-notification-wrapper" data-focusitem="" data-timeout="" data-fimethod="scroll"> </div> <div class="bottom"> <div class="bottom_box"> <div class="content"> <h3>Solutions of Compart</h3> <ul><li><a href="en/customer-communication-management-ccm">CCM - Customer Communication Management</a></li><li><a href="en/docbridge-mill-plus-document-processing-conversion-software">Document Conversion and Processing</a></li><li><a href="en/automated-pdf-ua-documents">How to Create Accessible Documents</a></li></ul> </div> </div> <div class="tag_box"> <div> <h3>Topics of this article</h3> <ul class="taglist"> <li><a href="en/magazine/customer-communications">customer communication</a></li> <li><a href="en/magazine/api">api</a></li> <li><a href="en/magazine/process-automation">process automation</a></li> <li><a href="en/magazine/section-508">section 508</a></li> <li><a href="en/magazine/legacy">legacy</a></li> </ul> </div> </div> </div> <div class="related_wrapper content_wrapper"> <h3>Related articles</h3> <div class="related"> <div class="teaser layout_full block " data-order="" temscope itemtype="http://schema.org/Article"> <div class="teaser_content"> <div class="background_link"> <a href="en/magazine/api-ccm-document-automation"></a></div> <div class="image"> <picture> <source srcset="assets/images/f/document-automation-ccm-communication-716019a2.webp" media="(min-width: 768px)" type="image/webp" width="450" height="256"> <source srcset="assets/images/8/document-automation-ccm-communication-50746c85.png" media="(min-width: 768px)" width="450" height="256"> <source srcset="assets/images/d/document-automation-ccm-communication-b8140d75.webp" type="image/webp" width="768" height="450"> <img src="assets/images/6/document-automation-ccm-communication-5548777b.png" width="768" height="450" alt="" loading="lazy" class="teaser_image" itemprop="image"> </picture> </div> <div class="text"> <span class="category_link">Trends</span> <h3 class="headline" itemprop="name">More Document Automation in CCM through API</h3> <p>How do companies stay agile in their communication and output management to meet increasing customer expectations of speed and quality? This article discusses the growing role of APIs in modern omnichannel customer communication.</p> <a href="en/magazine/api-ccm-document-automation" class="more">More</a> </div> </div> </div> <div class="teaser layout_full block " data-order="" temscope itemtype="http://schema.org/Article"> <div class="teaser_content"> <div class="background_link"> <a href="en/magazine/section-508-compliance-compliant-documents"></a></div> <div class="image"> <picture> <source srcset="assets/images/9/section-508-compliance-compliant-documents-759e66c9.webp" media="(min-width: 768px)" type="image/webp" width="450" height="256"> <source srcset="assets/images/e/section-508-compliance-compliant-documents-689d21ef.jpg" media="(min-width: 768px)" width="450" height="256"> <source srcset="assets/images/0/section-508-compliance-compliant-documents-cd7a1780.webp" type="image/webp" width="768" height="450"> <img src="assets/images/2/section-508-compliance-compliant-documents-7259a0a4.jpg" width="768" height="450" alt="" loading="lazy" class="teaser_image" itemprop="image"> </picture> </div> <div class="text"> <span class="category_link">Trends</span> <h3 class="headline" itemprop="name">Section 508 Compliance</h3> <p>Making documents and communications accessible is not about compliance – it’s the right thing to do… and will increase your marketplace.</p> <a href="en/magazine/section-508-compliance-compliant-documents" class="more">More</a> </div> </div> </div> <div class="teaser layout_full block " data-order="" temscope itemtype="http://schema.org/Article"> <div class="teaser_content"> <div class="background_link"> <a href="en/magazine/document-creation-software-multichannel-communication"></a></div> <div class="image"> <picture> <source srcset="assets/images/0/create-documents-multichannel-communication-83d21709.webp" media="(min-width: 768px)" type="image/webp" width="450" height="256"> <source srcset="assets/images/8/create-documents-multichannel-communication-dad71dff.png" media="(min-width: 768px)" width="450" height="256"> <source srcset="assets/images/9/create-documents-multichannel-communication-4deb52e3.webp" type="image/webp" width="768" height="450"> <img src="assets/images/a/create-documents-multichannel-communication-7badeaca.png" width="768" height="450" alt="" loading="lazy" class="teaser_image" itemprop="image"> </picture> </div> <div class="text"> <span class="category_link">Use Cases</span> <h3 class="headline" itemprop="name">Modern Document Creation Software for Multichannel Communication</h3> <p>Higher performance, significantly lower maintenance costs, and the ability to issue every invoice "on demand" in four languages on all of today's digital and analog media. Read more about the project at Swisscom, Switzerland's largest telecommunications service provider.</p> <a href="en/magazine/document-creation-software-multichannel-communication" class="more">More</a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </main>  <div class="only-print print-contact-footer content" style="display: none"> <div class="ce_text first block"> <p><strong>Compart GmbH</strong><br>Otto-Lilienthal-Str. 38<br>71034 Böblingen<br>Deutschland</p> <p>Telefon: +49 7031 6205-0<br>Telefax: +49 7031 6205-555<br><a href="mailto:info@ner.compart.com">info@ner.compart.com</a></p> </div> <div class="ce_text block"> <p><strong>Compart France S.A.S.</strong><br>Tour Part Dieu<br>129, rue Servient<br>69326 Lyon Cedex 03<br>France</p> <p>Téléphone: +33 4 78 63 69 90<br>Téléfax: +33 4 78 63 69 99<br><a href="mailto:info@ser.compart.com">info@ser.compart.com</a></p> </div> <div class="ce_text block"> <p><strong>Compart Iberia S.L.</strong><br>c/o Carlos Alonso <br>Calle del Océano Atlántico, 44<br>28760 Tres Cantos<br>Madrid<br>España</p> <p> <a href="mailto:info@ser.compart.com">info@ser.compart.com</a></p> </div> <div class="ce_text last block"> <p><strong>Compart North America Inc.</strong><br>Oak Brook Pointe<br>Suite 500<br>700 Commerce Drive<br>Oak Brook, IL 60523<br>United States</p> <p>Phone: + 1 (877) 237-2725<br><a href="mailto:info@nar.compart.com">info@nar.compart.com</a></p> </div> </div>  </div> <footer class="footer" itemscope itemtype="http://schema.org/WPFooter"> <div class="inside">  <div class="ce_divstart first"> <div class="ce_divstart"> <div class="ce_divstart footer-list"> <div class="ce_text block"> <h5>Quick Access</h5> <ul> <li><a title="Product Demo" href="en/product-consultation">Product Demo</a></li> <li><a title="Customer Area" href="https://my.compart.com/">Customer Area</a></li> <li><a title="Support Request" href="https://my.compart.com/">Support Request</a></li>  <li><a title="Education" href="en/education-services">Education</a></li> <li><a title="Careers" href="en/careers">Careers</a></li> <li><a title="Partners" href="en/partners">Partners</a></li> <li><a title="Contact us" href="en/contact">Contact us</a></li> </ul> </div> <div class="ce_text block"> <h5>Info</h5> <ul> <li><a title="Events and Webinars" href="en/events">Events & Webinars</a></li> <li><a title="White Papers" href="en/white-papers">White Papers</a></li> <li><a title="Press" href="en/press">Press</a></li> <li><a title="Newsletter" href="en/newsletter">Newsletter</a></li> <li><a title="Security Advisory" href="en/security-advisory">Security Advisory</a></li> <li><a title="Unicode Library" href="en/unicode">Unicode Library</a></li> <li><a title="Glossary" href="en/glossary-overview">Glossary</a></li> </ul> </div> </div> <div class="ce_divstart footer-icon-list"> <div class="ce_text block"> <figure class="image_container float_left"> <a href="en/document-analysis" title="Document Checking - Automated Quality Assurance"> <picture> <source srcset="assets/images/5/document-qa-software-9013f49c.webp" type="image/webp" width="64" height="64"> <img src="assets/images/5/document-qa-software-4eaca237.jpg" width="64" height="64" alt="Document Checking - Automated Quality Assurance" loading="lazy" itemprop="image"> </picture> </a> </figure> <div class="content-wrap float_left"> <h5><a title="Automated Checking of Document Quality" href="en/document-analysis">Checking Document Quality </a></h5> <p><a title="Document Checking - Automated Quality Assurance" href="en/document-analysis">100% Automated Quality Assurance and Compliance</a></p> </div> </div> <div class="ce_text block"> <figure class="image_container float_left"> <a href="en/omnichannel-customer-communication" title="Customer Communication Management"> <picture> <source srcset="assets/images/7/customer-communication-management-f999c019.webp" type="image/webp" width="64" height="64"> <img src="assets/images/9/customer-communication-management-d3be0f31.jpg" width="64" height="64" alt="Customer Communication Management" loading="lazy" itemprop="image"> </picture> </a> </figure> <div class="content-wrap float_left"> <h5><a title="Omnichannel Communication Solution" href="en/omnichannel-customer-communication">Omnichannel Communication Solution</a></h5> <p><a title="Digital Transformation White Paper" href="en/omnichannel-customer-communication">Digital Transformation – White Paper</a></p> </div> </div> <div class="block ce_text ce_magazinTeaser link"> <figure class="image_container float_above"> <a href="en/magazine/ccm-workflow"> <picture> <source srcset="assets/images/8/hybrid-ccm-workflow-65b09c32.webp" type="image/webp" width="64" height="64"> <img src="assets/images/0/hybrid-ccm-workflow-6b537b21.jpg" width="64" height="64" alt="" loading="lazy" itemprop="image"> </picture> </a> </figure> <div class="content-wrap"> <h5> <a href="en/magazine/ccm-workflow"> Hybrid CCM Value Chain </a> </h5> <a href="en/magazine/ccm-workflow"> <p>DocBridge® Solutions – Adding Value to Existing CCM Workflows</p> </a> </div> </div> <div class="ce_text block"> <figure class="image_container float_left"> <a href="en/ccm-software-customer-communication-management" title="Customer Communication Management Software"> <picture> <source srcset="assets/images/c/docbridge-ccm-software-400-e4a2a8f4.webp" type="image/webp" width="64" height="64"> <img src="assets/images/4/docbridge-ccm-software-400-7c7de47f.jpg" width="64" height="64" alt="Customer Communication Management Software" loading="lazy" itemprop="image"> </picture> </a> </figure> <div class="content-wrap float_left"> <h5><a title="CCM Software" href="en/ccm-software-customer-communication-management">CCM Software</a></h5> <p><a title="DocBridge® Customer Communication Management Software" href="en/ccm-software-customer-communication-management">DocBridge® Customer Communication Management Software</a></p> </div> </div> <div class="ce_text block"> <figure class="image_container float_left"> <a href="en/document-composition-salesforce-cloud" title="Salesforce Cloud CCM Integration"> <picture> <source srcset="assets/images/1/cloud-dokumentenmanagement-aae1497e.webp" type="image/webp" width="64" height="64"> <img src="assets/images/4/cloud-dokumentenmanagement-48d9734a.jpg" width="64" height="64" alt="Salesforce Cloud CCM Integration" loading="lazy" itemprop="image"> </picture> </a> </figure> <div class="content-wrap float_left">  <h5><a title="Salesforce Cloud CCM Integration" href="en/document-composition-salesforce-cloud">Salesforce Cloud and CCM</a></h5> <p><a title="Integration Made Easy with DocBridge®" href="en/document-composition-salesforce-cloud">Integration Made Easy with DocBridge®</a></p> </div> </div> <div class="block ce_text ce_magazinTeaser link"> <figure class="image_container float_above"> <a href="en/magazine/section-508-compliance-compliant-documents"> <picture> <source srcset="assets/images/1/section-508-compliance-compliant-documents-9d34b2e1.webp" type="image/webp" width="64" height="64"> <img src="assets/images/e/section-508-compliance-compliant-documents-d8922b62.jpg" width="64" height="64" alt="" loading="lazy" itemprop="image"> </picture> </a> </figure> <div class="content-wrap"> <h5> <a href="en/magazine/section-508-compliance-compliant-documents"> Section 508 Compliance </a> </h5> <a href="en/magazine/section-508-compliance-compliant-documents"> <p>Making Documents and Communications Accessible</p> </a> </div> </div> </div> </div> </div>  <div class="footer-social"> <ul> <li class="twitter"><a href="https://twitter.com/compart_mktg" target="blank"> <img title="twitter" src="files/compart/theme/images/icons/icon-twitter.svg"> </a> </li> <li class="facebook"><a href="https://www.facebook.com/CompartNAR" target="blank"><img title="facebook" src="files/compart/theme/images/icons/icon-facebook.svg"></a></li> <li class="linkedin"><a href="https://www.linkedin.com/company/compartag" target="blank"><img title="Linkedin" src="files/compart/theme/images/icons/icon-linkedin.svg"></a></li> </ul> </div> <div class="footer-imprint">© 2024 Compart  <nav class="mod_customnav block" itemscope itemtype="http://schema.org/SiteNavigationElement"> <a href="en/magazine/ccm-workflow#skipNavigation181" class="invisible">Skip navigation</a> <ul class="level_1"> <li class=" first"> <a href="en/contact" title="Contact" class="first"> <span>Contact</span> </a> </li> <li class=""> <a href="en/data-protection" title="Data protection | privacy statement"> <span>Data protection</span> </a> </li> <li class=" last"> <a href="en/imprint" title="Imprint" class="last"> <span>Imprint</span> </a> </li> </ul> <span id="skipNavigation181" class="invisible"></span> </nav>  <span style="display: inline-block; margin: 5px 0">| <a href="javascript:UC_UI.showSecondLayer();"> <span> Cookies Settings </span> </a></span> </div> </div> </footer> </div> <script type="text/deferred-script" data-src="assets/swipe/js/swipe.min.js?v=2.2.2"></script> <script type="text/deferred-script"> function swipeLoadCallback() { var e = document.querySelectorAll('.content-slider, .slider-control'), c, i; for (i=0; i<e.length; i+=2) { c = e[i].getAttribute('data-config').split(','); new Swipe(e[i], { // Put custom options here 'auto': parseInt(c[0]), 'speed': parseInt(c[1]), 'startSlide': parseInt(c[2]), 'continuous': parseInt(c[3]), 'menu': e[i+1] }); } } if (document.readyState === "complete") { setTimeout(swipeLoadCallback, 0); } else { window.addEventListener("load", swipeLoadCallback, true); } </script> <script data-no-defer>!function(){"use strict";var t=null,n=["assets\/bundle\/legacy\/frontend.init.57d9d93fa772f151bf0a.js"],c=function(t,n){var c=t.parentNode;c.insertBefore(n,t),c.removeChild(t)},e=[],i=!1,r=function(){if(0!==e.length){i=!0;var n,o,s,u=e.shift();"string"==typeof u||u.hasAttribute("data-src")?function(n,e){var i="string"==typeof n?n:n.dataset.src,r=/^(https?:)?\/\//,o=r.test(i),s=document.createElement("script");s.src=o||null==t?i:(r.test(t)?"":"//")+t+i,s.async=!0,o&&(s.crossOrigin=!0),s.onload=s.onerror=e,"string"==typeof n?document.head.appendChild(s):c(n,s)}(u,r):(o=(n=u).innerHTML,(s=document.createElement("script")).innerHTML=o,c(n,s),r())}else i=!1},o=function(t){e.push(t),i||r()};n.forEach(o),document.addEventListener("DOMContentLoaded",(function(){Array.prototype.slice.call(document.querySelectorAll('script[type="text/deferred-script"]')).forEach(o)}))}()</script> <script type="application/ld+json">{"@context":{"contao":"https:\/\/schema.contao.org\/"},"@type":"contao:Page","contao:title":"Hybrid CCM Workflow and Value Chain","contao:pageId":3113,"contao:noSearch":true,"contao:protected":false,"contao:groups":[],"contao:fePreview":false}</script> <script type="text/javascript">(function(d,s){var l=d.createElement(s),e=d.getElementsByTagName(s)[0];l.async=!0;l.type='text/javascript';l.src='https://c.leadlab.click/87e2f84399c88d08.js';e.parentNode.insertBefore(l,e)})(document,'script')</script> <script type="text/deferred-script"> document.addEventListener('DOMContentLoaded', function() { /*if (document.querySelectorAll('.triptychon .column').length > 1) { document.querySelectorAll('.triptychon .column')[1].classList.add('highlight'); }*/ // replace svg with inline-svg for css styling jQuery('img[src$=".svg"].inlinesvg').each(function(){ var $img = jQuery(this); var imgID = $img.attr('id'); var imgClass = $img.attr('class'); var imgURL = $img.attr('src'); jQuery.get(imgURL, function(data) { // Get the SVG tag, ignore the rest var $svg = jQuery(data).find('svg'); // Add replaced image's ID to the new SVG if(typeof imgID !== 'undefined') { $svg = $svg.attr('id', imgID); } // Add replaced image's classes to the new SVG if(typeof imgClass !== 'undefined') { $svg = $svg.attr('class', imgClass+' replaced-svg'); } // Remove any invalid XML tags as per http://validator.w3.org $svg = $svg.removeAttr('xmlns:a'); // Replace image with new SVG $img.replaceWith($svg); }, 'xml'); }); // replace box-image svg with png for better performance var elements = []; //document.querySelectorAll('.box-image > img'); for (var i = 0; i < elements.length; i++) { var element = elements[i]; var canvas = document.createElement('canvas'); var context = canvas.getContext('2d'); var image = new Image(); image.src = element.getAttribute('src'); image.onload = function() { canvas.width = image.width; canvas.height = image.height; context.drawImage(image, 0, 0, image.width, image.height, 0, 0, image.width, image.height); element.setAttribute('src', canvas.toDataURL('image/png')); }; } }); </script> <script type="text/deferred-script" data-src="files/compart/code/dest/compart-20220627-redesign.min.js"></script> <script type="text/plain" data-usercentrics="Mautic"> (function(w,d,t,u,n,a,m){w['MauticTrackingObject']=n; w[n]=w[n]||function(){(w[n].q=w[n].q||[]).push(arguments)},a=d.createElement(t), m=d.getElementsByTagName(t)[0];a.async=1;a.src=u;m.parentNode.insertBefore(a,m) })(window,document,'script','https://www.compart.com/mtc.js','mt'); mt('send', 'pageview'); </script> <script type="text/deferred-script"> var elements = document.querySelectorAll('.cover-slider-image'); if (elements) { for (var i = 0; i < elements.length; i++) { var element = elements[i]; var parentElement = element.parentElement.parentElement; parentElement.style.marginBottom = '20px'; var src = element.querySelector('img').getAttribute('src'); element.querySelector('img').style.display = 'none'; element.style.backgroundImage = 'url(\'' + src + '\')'; element.style.backgroundSize = 'cover'; var container = element.querySelector('.image_container'); container.style.display = 'none'; container.style.backgroundImage = 'url(\'' + src + '\')'; container.style.backgroundSize = 'cover'; } } </script>  <div class="cookiebar cookiebar--position-bottom" role="complementary" aria-describedby="cookiebar-text" style="display:none;" data-cookiebar="COOKIEBAR_367"> <div id="cookiebar-text" class="cookiebar__text" aria-live="assertive" role="alert"> <span class="cookiebar__message">By using our website, you agree to our use of cookies.</span> </div> <button class="cookiebar__button" data-cookiebar-accept>OK</button> </div> <script src="system/modules/cookiebar/assets/dist/cookiebar.min.js" defer></script>  </body> </html>