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</li> </ul> </li> </ul>  <nav class="mod_navigation block"> <a href="en/document-composition-salesforce-cloud#skipNavigation226" class="invisible">Skip navigation</a> <ul class="level_1"> <li class="submenu product-site two-product-group hide-in-breadcrumb first"> <a href="#"> <div class="inner"> <span class="title">Products</span> </div> </a> <ul class="level_2"> <li class="submenu invisible-group hide-in-breadcrumb first last"> <a href="#"> <div class="inner"> <span class="title">Folder (Hidden)</span> </div> </a> <ul class="level_3"> <li class="with-image product with-group custom-animation first"> <a href="en/docbridge-communication-suite"> <img src="files/compart/media/logos/produkte/communication-suite_white.svg" loading="lazy"> <div class="inner"> <span class="title"><p>DocBridge®<br><span class="color_blue">Communication Suite</span></p><p>Customer Communication Management</p><p><span class="color_blue">Generate and Deliver Communication</span></p></span> </div> </a> </li> <li 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class="level_4"> <li class="solutions first"> <a href="en/customer-communication-management-ccm"> <div class="inner"> <span class="title"><p>Customer Communication Management</p></span> <div class="description"><p>Process automation and digitization in customer communication</p></div> </div> </a> </li> <li class="solutions"> <a href="en/compare-analyze-documents-automated-qa"> <div class="inner"> <span class="title"><p>Compare and Analyze Documents</p></span> <div class="description"><p>Automatically analyze, check and compare documents regardless of format</p></div> </div> </a> </li> <li class="solutions"> <a href="en/output-management"> <div class="inner"> <span class="title"><p>Omnichannel Document Output Management</p></span> <div class="description"><p>Output documents of all types and formats centrally on all digital and physical channels</p></div> </div> </a> </li> <li class="solutions m-accordion"> <a href="en/create-accessible-pdf-ua"> <div class="inner"> <span class="title"><p>Create Accessible PDF/UA</p></span> <div class="description"><p>Automation on a large scale. For high-volume document batches and single documents on-demand.</p></div> </div> </a> </li> <li class=""> <a href="en/print-stream-conversion"> <div class="inner"> <span class="title"><p>Print Stream Conversion</p></span> <div class="description"><p>Flexibly and reliably process any conventional data stream in use today for input and output</p></div> </div> </a> </li> <li class="m-accordion"> <a href="en/automated-pdf-ua-documents"> <div class="inner"> <span class="title"><p>Create Compliant and Accessible Documents</p></span> <div class="description"><p>Universally accessible documents according to PDF/UA and WCAG. Section 508 compliance</p></div> </div> </a> </li> <li class="solutions"> <a href="en/digital-inbox-inbound-communication"> <div class="inner"> <span class="title"><p>Digital Inbox</p></span> <div class="description"><p>Central conversion service in electronic input processing and inbound document management</p></div> </div> </a> </li> <li class=""> <a href="en/onboarding-new-print-jobs"> <div class="inner"> <span class="title"><p>Onboarding of New Customers</p></span> <div class="description"><p>See Inside New Print Jobs. “Know before you go.”</p></div> </div> </a> </li> <li class="navigation-include mobile-only last"> <div class="box"> <a href="en/omnichannel-customer-communication" > <img src="files/compart/navigation/bild 02.png"> <div class="inner"> <span class="title"><p>Omnichannel Customer Communication</p></span> <div class="description"><p>Digital First Strategy - No More Page Formats in Customer Communication</p></div> </div> </a> </div> <div class="box"> <a href="en/document-composition-salesforce-cloud" > <img src="files/compart/navigation/cloud-dokumente-erstellen.jpg"> <div class="inner"> <span class="title"><p>Salesforce Cloud</p></span> <div class="description"><p>CCM Integration Made Easy with DocBridge®</p></div> </div> </a> </div> <div class="box"> <a href="en/document-analysis" > <img src="files/compart/navigation/document-quality-checking.jpg"> <div class="inner"> <span class="title"><p>Automated Document Checking</p></span> <div class="description"><p>Benefits of Automated Quality Assurance</p></div> </div> </a> </div> </li> </ul> </li> <li class="with-image submenu hide-in-breadcrumb last"> <a href="#"> <img src="files/compart/navigation/icon-branchen.svg" loading="lazy"> <div class="inner"> <span class="title">By Industry</span> </div> </a> <ul class="level_4"> <li class="branchen first"> <a href="en/insurance-customer-communication"> <div class="inner"> <span class="title"><p>Insurance</p></span> <div class="description"><p>The most document-centric vertical is in transition</p></div> </div> </a> </li> <li class="branchen"> <a href="en/healthcare-omnichannel-communication"> <div class="inner"> <span class="title"><p>Healthcare</p></span> <div class="description"><p>From patient to consumer: The transformation is ongoing</p></div> </div> </a> </li> <li class="branchen"> <a href="en/financial-services-omnichannel-communication"> <div class="inner"> <span class="title"><p>Financial Services</p></span> <div class="description"><p>Communication is the key to a great customer experience</p></div> </div> </a> </li> <li class="branchen"> <a href="en/print-service-providers-document-digitization"> <div class="inner"> <span class="title"><p>Print Service Providers</p></span> <div class="description"><p>Print is just one channel among many. Can You provide them all?</p></div> </div> </a> </li> <li class="branchen"> <a href="en/utility-electronic-bill-statement"> <div class="inner"> <span class="title"><p>Utilities</p></span> <div class="description"><p>Keeping the lights on is no longer enough</p></div> </div> </a> </li> <li class="navigation-include mobile-only last"> <div class="box"> <a href="en/omnichannel-customer-communication" > <img src="files/compart/navigation/bild 02.png"> <div class="inner"> <span class="title"><p>Omnichannel Customer Communication</p></span> <div class="description"><p>Digital First Strategy - No More Page Formats in Customer Communication</p></div> </div> </a> </div> <div class="box"> <a href="en/document-composition-salesforce-cloud" > <img src="files/compart/navigation/cloud-dokumente-erstellen.jpg"> <div class="inner"> <span class="title"><p>Salesforce Cloud</p></span> <div class="description"><p>CCM Integration Made Easy with DocBridge®</p></div> </div> </a> </div> <div class="box"> <a href="en/document-analysis" > <img src="files/compart/navigation/document-quality-checking.jpg"> <div class="inner"> <span class="title"><p>Automated Document Checking</p></span> <div class="description"><p>Benefits of Automated Quality Assurance</p></div> </div> </a> </div> </li> </ul> </li> </ul> </li> <li class="navigation-include last"> <div class="box"> <a href="en/omnichannel-customer-communication" > <img src="files/compart/navigation/bild 02.png"> <div class="inner"> <span class="title"><p>Omnichannel Customer Communication</p></span> <div class="description"><p>Digital First Strategy - 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We are here to help</p></div> </div> </a> </div> <div class="box"> <a href="https://www.linkedin.com/company/compartag" > <img src="files/compart/navigation/LinkedIn-Icon-mid.svg"> <div class="inner"> <span class="title"><p>LinkedIn</p></span> <div class="description"><p>Always up to date: Follow the latest updates from Compart</p></div> </div> </a> </div> <div class="box"> <a href="en/services-overview" > <img src="files/compart/navigation/icon_110c_50.svg"> <div class="inner"> <span class="title"><p>Support & Services</p></span> <div class="description"><p>Already a customer? Information and contact details for support</p></div> </div> </a> </div> </li> </ul> </li> </ul> <span id="skipNavigation226" class="invisible"></span> </nav>  <div class="logo-wrapper"> <h1 class="logo"> <a href="en/welcome" title="Compart - Document Management and Output Management"><img src="files/compart/theme/images/logos/logo-compart-genii.svg" style="height:36px" width="167" height="40" alt="Compart - Document- and Output-Management" itemprop="thumbnail"></a> </h1> <div class="menu-close-button"> <img src="files/compart/navigation/icon-close.svg"> </div> </div> </div> </header> <div class="container"> <main id="main-area" class="main" itemscope itemtype="http://schema.org/WebPageElement" itemprop="mainContentOfPage"> <div class="inside"> <div class="mod_article block" id="article-4169"> <div class="ce_collageContent block"> <div class="anti hero"> <div class="hero-picture-container"> <div class="ce_picture block"> <picture> <source srcset="assets/images/4/640_664_e-4b130180.jpg" media="(max-width: 767px)"> <source srcset="assets/images/7/768_350-840f66ba.jpg" media="(max-width: 1023px)"> <source srcset="assets/images/6/1600_427-bf6feaaa.jpg" media="(max-width: 1599px)"> <source srcset="assets/images/c/1920_500_i-74f8a1fc.jpg" media="(max-width: 1919px)"> <source srcset="assets/images/c/1920_500_i-74f8a1fc.jpg" media="(max-width: 2559px)"> <img src="assets/images/1/1920_500-4e964979.jpg" alt=""> </picture> </div> <div class="picture-content-container"> <div class="picture-content"> <h1><span style="color:white"><strong>Customer Communication<br>Composition via the Cloud</strong></span></h1> <h4><span style="color:white">WWF - World Wildlife Fund, Switzerland trusts Compart<br>for automated CCM solution leveraging Salesforce</span></h4>   </div> </div> </div> <div class="content-elements-container"> <div class="content-elements"> <div class="content-element first"> <div class="ce_fact_list"> <div class="fact"> <span class="icon"></span> <div class="fact-content"> <h3>CCM in the Cloud</h3>  <p>Migrating classic business applications to the cloud can result in improved customer communication management strategies.</p> </div> </div> <div class="fact"> <span class="icon"></span> <div class="fact-content"> <h3>Document Composition Apps</h3> <p>Functional apps developed specifically for customer communication can be linked to Salesforce in the Cloud and integrated via API.</p> </div> </div> <div class="fact"> <span class="icon"></span> <div class="fact-content"> <h3>Printing from the Cloud - Is that Possible?</h3> <p>Using the Salesforce.com and WWF Switzerland Usecases, experience how omnichannel-capable communications can be created, and distributed in printed and/or electronic form via the cloud.</p> </div> </div> <div class="fact"> <span class="icon"></span> <div class="fact-content"> <h3>Watch the Video Now</h3> <p>Access the Usecase video by filling out the below form. Immediately after submitting, the video will begin. The video demonstrates the creation and printing of postal documents directly in Salesforce (including preview and archiving).</p> </div> </div> </div> </div> <div id="scrollto" class="content-element last">  <div class="ce_mauticform landingpage no-vue-form block"> <div class="mauticform_container"> <h2>Watch the video <strong>here</strong></h2> <div id="mauticform_wrapper_campaign_2021_salesforce_cloud_en" class="mauticform_wrapper"> <form method="post" onsubmit="submit_recaptcha(event)" id="mauticform_campaign_2021_salesforce_cloud_en" data-mautic-form="campaign_2021_salesforce_cloud_en" action="https://www.compart.com/form/submit?formId=173" enctype="multipart/form-data" role="form" autocomplete="false"> <input type="hidden" name="REQUEST_TOKEN" value=""> <div class="mauticform-error" id="mauticform_campaign_2021_salesforce_cloud_en_error"></div> <div class="mauticform-message" id="mauticform_campaign_2021_salesforce_cloud_en_message"></div> <div class="mauticform-innerform"> <div class="mauticform-page-wrapper mauticform-page-1" data-mautic-form-page="1"> <div id="mauticform_campaign_2021_salesforce_cloud_en_firstname" class="widget widget-text"> <label for="ctrl_mauticform_text_campaign_2021_salesforce_cloud_en_firstname" class="label label--textfield"> First Name </label> <interactive-input ref="ctrl_mauticform_text_campaign_2021_salesforce_cloud_en_firstname" type="text" name="mauticform[firstname]" id="ctrl_mauticform_text_campaign_2021_salesforce_cloud_en_firstname" value="" required-message="Fill in this field." static placeholder="First Name" floating-label ></interactive-input> <interactive-error watch="ctrl_mauticform_text_campaign_2021_salesforce_cloud_en_firstname" class="mauticform-errormsg" ></interactive-error> <noscript> <input type="text" name="mauticform[firstname]" id="ctrl_mauticform_text_campaign_2021_salesforce_cloud_en_firstname_ns" class="text" value="" placeholder="First Name"> </noscript> </div> <div 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class="widget widget-text"> <label for="ctrl_mauticform_text_campaign_2021_salesforce_cloud_en_position" class="label label--textfield"> Position (optional) </label> <interactive-input ref="ctrl_mauticform_text_campaign_2021_salesforce_cloud_en_position" type="text" name="mauticform[position]" id="ctrl_mauticform_text_campaign_2021_salesforce_cloud_en_position" value="" required-message="Fill in this field." static placeholder="Position (optional)" floating-label ></interactive-input> <interactive-error watch="ctrl_mauticform_text_campaign_2021_salesforce_cloud_en_position" class="mauticform-errormsg" ></interactive-error> <noscript> <input type="text" name="mauticform[position]" id="ctrl_mauticform_text_campaign_2021_salesforce_cloud_en_position_ns" class="text" value="" placeholder="Position (optional)"> </noscript> </div> <div id="mauticform_campaign_2021_salesforce_cloud_en_sicherheitsabfrage" class="widget widget-recaptcha mandatory"> <label for="mauticform_plugin.recaptcha_campaign_2021_salesforce_cloud_en_sicherheitsabfrage" class="label label--recaptcha">Sicherheitsabfrage</label> <div class="recaptcha" id="mauticform_plugin.recaptcha_campaign_2021_salesforce_cloud_en_sicherheitsabfrage" data-size="invisible" ></div> <input id="mauticform_plugin.recaptcha_campaign_2021_salesforce_cloud_en_sicherheitsabfrage" name="mauticform[sicherheitsabfrage]" value="" class="mauticform-input mauticform-recaptcha" type="hidden"> <span class="error mauticform-errormsg" style="display: none;"></span> </div> <input type="hidden" name="mauticform[conversion_code]" value="1.13"> <div id="mauticform_campaign_2021_salesforce_cloud_en_submit" class="widget widget-submit btn"> <interactive-button type="submit" primary id="ctrl_mauticform_button_campaign_2021_salesforce_cloud_en_submit" class="submit btn" name="mauticform[submit]">Submit</interactive-button> <noscript> <button type="submit" id="ctrl_mauticform_button_campaign_2021_salesforce_cloud_en_submit_ns" class="submit btn" name="mauticform[submit]">Submit</button> </noscript> </div> </div> </div> <input type="hidden" name="mauticform[formId]" id="mauticform_campaign_2021_salesforce_cloud_en_id" value="173"/> <input type="hidden" name="mauticform[return]" id="mauticform_campaign_2021_salesforce_cloud_en_return" value=""/> <input type="hidden" name="mauticform[formName]" id="mauticform_campaign_2021_salesforce_cloud_en_name" value="campaign_2021_salesforce_cloud_en"/> </form> </div> </div> <div class="hint"><p>With this download I accept the <a title="privacy statement" href="en/data-protection" target="_blank" rel="noopener">privacy statement</a> of Compart AG.</p></div> </div> <script type="text/javascript">if(typeof MauticSDKLoaded=='undefined'){var MauticSDKLoaded=!0;var head=document.getElementsByTagName('head')[0];var script=document.createElement('script');script.type='text/javascript';script.src='https://www.compart.com/media/js/mautic-form.js';script.onload=function(){MauticSDK.onLoad()};head.appendChild(script);var MauticDomain='https://www.compart.com';var MauticLang={'submittingMessage':"Please wait..."}}</script>  </div> </div>  </div> </div> </div> </div> <div class="mod_article block" id="article-4170"> <div class="content_wrapper odd"> <div class="content"> <div class="ce_collageContent block"> <div class="row"> <div class="col-6"> <div class="ce_text blue-headline block"> <h3>Document Creation via Salesforce</h3> <p>A successful architectural example for creating and printing documents from the cloud can be found at WWF (World Wildlife Fund). In the course of switching to the CRM platform salesforce.com, the organization was looking for a document management solution that would generate postal documents (correspondence, welcome and thank-you letters, goods accompanying slips, labels, payment slips with QR codes) directly in the cloud and print them in the company's data center in Zurich - and in three languages (German, French, Italian), which is typical for Swiss companies due to the multilingualism in the country. WWF Switzerland chose DocBridge® because of the variety of document formats and output channels.</p>  </div> </div> <div class="col-6"> <div class="ce_text blue-headline block"> <h3>Salesforce AppExchange Marketplace</h3> <p>The workflow between Salesforce and DocBridge® at WWF Switzerland is relatively simple: The customer data required for document generation (e.g. private and corporate donors) is stored in the cloud (Salesforce.com). DocBridge® then calls Saleforce via a standard interface (REST API), importing the relevant data and incorporating it to the composition template.</p> <figure class="image_container float_below"> <img src="assets/images/b/Salesforce_Partner_Badge-52fc24a4.png" width="450" height="132" alt=""> </figure> </div> </div> </div> </div> </div></div><div class="content_wrapper"> <div class="content"> <div class="ce_text portrait block"> <figure class="image_container float_right"> <picture> <source srcset="assets/images/d/auditrack-product-demo-d82a2af6.webp" media="(min-width: 1024px)" type="image/webp" width="220" height="220"> <source srcset="assets/images/8/auditrack-product-demo-c01704e2.png" media="(min-width: 1024px)" width="220" height="220"> <source srcset="assets/images/2/auditrack-product-demo-eefb345c.webp 1x, assets/images/d/auditrack-product-demo-d82a2af6.webp 1.257x" type="image/webp" width="175" height="175"> <img src="assets/images/9/auditrack-product-demo-52477a2f.png" srcset="assets/images/9/auditrack-product-demo-52477a2f.png 1x, files/compart/media/bilder/campaign/auditrack/auditrack-product-demo.png 1.257x" width="175" height="175" alt="Stefan Wagner, Compart" loading="lazy" title="Stefan Wagner, Compart"> </picture> </figure> <h2>Ask Our Product Experts Your Questions</h2> <h3>Experience the interaction between Salesforce and DocBridge® in a live demo.</h3> <p class="p1"><a class="button" title="Request demo" href="en/product-consultation" target="_blank" rel="noopener">Request demo</a></p> </div> </div></div><div class="content_wrapper nomarb"> <div class="content centered"> <h3 class="ce_headline" id="challenges"> <strong>Digital-first approach</strong> of DocBridge®:</h3> </div></div><div class="content_wrapper nomart odd"> <div class="content box-image-scroll-wrapper"><div class="box-image-scroll"> <div class="box-image-scroll-sticky"> <div class="box-image-scroll-inner"> <figure class="image_container float_above"> <picture> <source srcset="assets/images/8/docbridge-impress-dokumentenerstellung-software-fef5c02d.webp" media="(min-width: 1921px)" type="image/webp" width="386" height="213"> <source srcset="assets/images/1/docbridge-impress-dokumentenerstellung-software-589fe216.jpg" media="(min-width: 1921px)" width="386" height="213"> <source srcset="assets/images/6/docbridge-impress-dokumentenerstellung-software-dafadea1.webp" media="(min-width: 1025px)" type="image/webp" width="386" height="230"> <source srcset="assets/images/9/docbridge-impress-dokumentenerstellung-software-2e2e8730.jpg" media="(min-width: 1025px)" width="386" height="230"> <source srcset="assets/images/7/docbridge-impress-dokumentenerstellung-software-a20836f7.webp" media="(min-width: 321px)" type="image/webp" width="300" height="178"> <source srcset="assets/images/3/docbridge-impress-dokumentenerstellung-software-0bf534e3.jpg" media="(min-width: 321px)" width="300" height="178"> <source srcset="assets/images/a/docbridge-impress-dokumentenerstellung-software-6be2f308.webp" type="image/webp" width="272" height="170"> <img src="assets/images/4/docbridge-impress-dokumentenerstellung-software-a4c9c659.jpg" width="272" height="170" alt="" loading="lazy"> </picture> </figure> <div class="ce_text"> <h5 class="ce_headline"> The principle </h5> <p>With the Composition solution, documents can be created and sent to all relevant channels and displayed on different media. Each new document only needs to be generated once and is available for all channels seamlessly.</p> <p>The architecture of DocBridge® is based on the consistent separation between a web-based editor (Designer) and the actual composition engine (Engine). Thus, depending on the application scenario, both components can be used together or a direct connection of the Engine to existing applications can be realized via web services (API).</p> </div> </div> </div> <div class="scrollToggle"></div> </div><div class="box-image-scroll"> <div class="box-image-scroll-sticky"> <div class="box-image-scroll-inner"> <figure class="image_container float_above"> <picture> <source srcset="assets/images/2/impress-designer_80p-230c78f5.webp" media="(min-width: 1921px)" type="image/webp" width="386" height="213"> <source srcset="assets/images/2/impress-designer_80p-3316c875.jpg" media="(min-width: 1921px)" width="386" height="213"> <source srcset="assets/images/4/impress-designer_80p-1ff1c6f9.webp" media="(min-width: 1025px)" type="image/webp" width="386" height="230"> <source srcset="assets/images/6/impress-designer_80p-30bf4426.jpg" media="(min-width: 1025px)" width="386" height="230"> <source srcset="assets/images/6/impress-designer_80p-d8db8306.webp" media="(min-width: 321px)" type="image/webp" width="300" height="178"> <source srcset="assets/images/0/impress-designer_80p-3498bcb1.jpg" media="(min-width: 321px)" width="300" height="178"> <source srcset="assets/images/c/impress-designer_80p-a9c22157.webp" type="image/webp" width="272" height="170"> <img src="assets/images/1/impress-designer_80p-58f26194.jpg" width="272" height="170" alt="" loading="lazy"> </picture> </figure> <div class="ce_text"> <h5 class="ce_headline"> DocBridge® Designer </h5> <p>With this tool, the user designs the document template via an intuitive interface and, if required, adds layout details for the digital channels or print output.</p> <p>The user can store business logic rules there and determine whether the document should be generally accessible (accessibility according to WCAG standard PDF/UA) and in which languages it should be available.</p> </div> </div> </div> <div class="scrollToggle"></div> </div><div class="box-image-scroll"> <div class="box-image-scroll-sticky"> <div class="box-image-scroll-inner"> <figure class="image_container float_above"> <picture> <source srcset="assets/images/8/impress-engine_3_80p-dd5e55aa.webp" media="(min-width: 1921px)" type="image/webp" width="386" height="213"> <source srcset="assets/images/5/impress-engine_3_80p-dde34a68.jpg" media="(min-width: 1921px)" width="386" height="213"> <source srcset="assets/images/2/impress-engine_3_80p-da65df82.webp" media="(min-width: 1025px)" type="image/webp" width="386" height="230"> <source srcset="assets/images/0/impress-engine_3_80p-8fb656ae.jpg" media="(min-width: 1025px)" width="386" height="230"> <source srcset="assets/images/d/impress-engine_3_80p-895faf4f.webp" media="(min-width: 321px)" type="image/webp" width="300" height="178"> <source srcset="assets/images/f/impress-engine_3_80p-003872ef.jpg" media="(min-width: 321px)" width="300" height="178"> <source srcset="assets/images/5/impress-engine_3_80p-17122bed.webp" type="image/webp" width="272" height="170"> <img src="assets/images/0/impress-engine_3_80p-a66fd0ef.jpg" width="272" height="170" alt="" loading="lazy"> </picture> </figure> <div class="ce_text"> <h5 class="ce_headline"> DocBridge® Engine </h5> <p>The Impress engine merges the templates created in the designer or already available elsewhere with the variable data ("raw data") from business applications and creates the finished documents using the defined rules and the resources provided (images, text modules, etc.).</p> <p>DocBridge® represents a paradigm shift in document design: Creation is independent of a predefined page size and is based on open standards.</p> </div> </div> </div> <div class="scrollToggle"></div> </div> </div></div><div class="content_wrapper"> <div class="content"> <div class="ce_text portrait block"> <figure class="image_container float_right"> <picture> <source srcset="assets/images/9/wwf-acb32e95.webp" media="(min-width: 1024px)" type="image/webp" width="300" height="300"> 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