CINXE.COM

<!DOCTYPE html><html dir="ltr" lang="fr"><head><meta charset="utf-8"><link rel="shortcut icon" href="https://www.europe-consommateurs.eu/fileadmin/bootstrap_package/img/favicon.ico" type="image/png"><title>Vidéos</title><meta http-equiv="x-ua-compatible" content="IE=edge"/><meta name="generator" content="TYPO3 CMS"/><meta name="description" content="Rendez-vous sur notre chaîne Youtube pour visionner toutes nos vidéos !"/><meta name="viewport" content="width=device-width, initial-scale=1, minimum-scale=1"/><meta name="robots" content="index,follow"/><meta name="twitter:card" content="summary"/><meta name="apple-mobile-web-app-capable" content="no"/><meta name="google" content="notranslate"/><link rel="stylesheet" type="text/css" href="https://www.europe-consommateurs.eu/typo3conf/ext/pxp_sitepackage/Resources/Public/vendor/fontawesome-free-6.5.2-web/css/all.css?1723452260" media="all"><link rel="stylesheet" type="text/css" href="https://www.europe-consommateurs.eu/typo3temp/assets/bootstrappackage/css/theme-709cc4a40feb0cbe9e6c71405f97e610c4284d24c9442a91711a43c565f9caa4.css?1723452578" media="all"><link rel="stylesheet" type="text/css" href="https://www.europe-consommateurs.eu/typo3conf/ext/rx_shariff/Resources/Public/Css/shariff.min.css?1607593063" media="all"><link rel="stylesheet" type="text/css" href="https://www.europe-consommateurs.eu/typo3conf/ext/gridgallery/Resources/Public/Libraries/justifiedGallery/justifiedGallery.min.css?1587627919" media="all"><link rel="stylesheet" type="text/css" href="https://www.europe-consommateurs.eu/typo3conf/ext/powermail/Resources/Public/Css/Basic.css?1566916459" media="all"><link rel="stylesheet" type="text/css" href="https://www.europe-consommateurs.eu/typo3conf/ext/ns_youtube/Resources/Public/Css/style.css?1586772214" media="all"><link rel="stylesheet" type="text/css" href="https://www.europe-consommateurs.eu/typo3conf/ext/ns_feedback/Resources/Public/Css/font-awesome.css?1723452260" media="all"><link rel="stylesheet" type="text/css" href="https://www.europe-consommateurs.eu/typo3conf/ext/ns_feedback/Resources/Public/Css/nsfeedback.css?1723452260" media="all"><link rel="stylesheet" type="text/css" href="https://www.europe-consommateurs.eu/typo3temp/assets/bootstrappackage/css/styles-920747df3b45d04537d904f70a3c0c5257507e6df15ec8a1b58566feff6fd4c6.css?1723452580" media="all"><link rel="stylesheet" type="text/css" href="https://www.europe-consommateurs.eu/fileadmin/bootstrap_package/css/styles.css?1631705451" media="all"><link rel="stylesheet" type="text/css" href="https://www.europe-consommateurs.eu/fileadmin/bootstrap_package/css/news.css?1667560842" media="all"><link rel="stylesheet" type="text/css" href="https://www.europe-consommateurs.eu/fileadmin/bootstrap_package/css/print.css?1601894868" media="print"><link rel="stylesheet" type="text/css" href="https://www.europe-consommateurs.eu/fileadmin/ke_search/Resources/Public/Css/ke_search_pi1.css?1563193066" media="all"><link rel="stylesheet" type="text/css" href="https://www.europe-consommateurs.eu/fileadmin/bootstrap_package/css/flags.css?1731074348" media="all"><style type="text/css"> /*<![CDATA[*/  /*]]>*/ </style><script src="https://www.europe-consommateurs.eu/typo3conf/ext/bootstrap_package/Resources/Public/Contrib/modernizr/modernizr.min.js?1576264258" type="text/javascript" async="async"></script><script src="https://www.europe-consommateurs.eu/typo3conf/ext/ns_feedback/Resources/Public/JavaScript/jquery.js?1723452260" type="text/javascript"></script><link rel="prev" href="/publications-videos/etudes.html"><script> var _paq = window._paq = window._paq || []; /* tracker methods like "setCustomDimension" should be called before "trackPageView" */ _paq.push(['disableCookies']); _paq.push(['trackPageView']); _paq.push(['enableLinkTracking']); (function() { var u="//matomo-2024.zev-stats.de/"; _paq.push(['setTrackerUrl', u+'matomo.php']); _paq.push(['setSiteId', '2']); var d=document, g=d.createElement('script'), s=d.getElementsByTagName('script')[0]; g.async=true; g.src=u+'matomo.js'; s.parentNode.insertBefore(g,s); })(); </script><link rel="alternate" hreflang="fr" href="https://www.europe-consommateurs.eu/publications-videos/videos.html"/><link rel="alternate" hreflang="en-US" href="https://www.europe-consommateurs.eu/en/publications-videos/videos.html"/><link rel="alternate" hreflang="x-default" href="https://www.europe-consommateurs.eu/publications-videos/videos.html"/><link rel="canonical" href="https://www.europe-consommateurs.eu/publications-videos/videos.html"/><style>body:before{user-select:none;pointer-events:none;background-position:center center;background-repeat:no-repeat;content:'';position:fixed;top:-100%;left:0;z-index:10000;opacity:0;height:100%;width:100%;background-color:#FFFFFF;background-image: url('/fileadmin/bootstrap_package/img/logo_europe-en.svg');background-size:180px 300px;user-select:initial;pointer-events:initial;}.js body:before,.wf-loading body:before{top:0;opacity:1!important;}.wf-active body:before,.wf-inactive body:before{top: 0;opacity:0!important;user-select:none;pointer-events:none;-webkit-transition:opacity 0.25s ease-out;-moz-transition:opacity 0.25s ease-out;-o-transition:opacity 0.25s ease-out;transition:opacity 0.25s ease-out;}</style><script>WebFontConfig={"custom":{"urls":["\/typo3conf\/ext\/bootstrap_package\/Resources\/Public\/Fonts\/bootstrappackageicon.min.css"],"families":["BootstrapPackageIcon"]},"timeout":1000};(function(d){var wf=d.createElement('script'),s=d.scripts[0];wf.src='/typo3conf/ext/bootstrap_package/Resources/Public/Contrib/webfontloader/webfontloader.js';wf.async=false;s.parentNode.insertBefore(wf,s);})(document);</script><script type="application/ld+json">[{"@context":"https:\/\/www.schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"item":{"@id":"https:\/\/www.europe-consommateurs.eu\/index.html","name":"Centre Europ\u00e9en des Consommateurs France"}},{"@type":"ListItem","position":2,"item":{"@id":"https:\/\/www.europe-consommateurs.eu\/publications-videos.html","name":"Publications & Vid\u00e9os"}},{"@type":"ListItem","position":3,"item":{"@id":"https:\/\/www.europe-consommateurs.eu\/publications-videos\/videos.html","name":"Vid\u00e9os"}}]}]</script></head><body id="p572" class="page-572 pagelevel-2 language-0 backendlayout-default layout-default"><div id="top"></div><div class="body-bg body-bg-top"><a class="sr-only sr-only-focusable" href="#page-content"><span>Aller au contenu principal</span></a><div id="search-wrapper-mobile" class="d-block d-lg-none search-wrapper"><div class="container search-container top"><div class="footer-language"><ul id="language_menu" class="language-menu"><li class="active "><a href="/publications-videos/videos.html" hreflang="fr" title="France"><span>FR</span></a></li><li class=" "><a href="/en/publications-videos/videos.html" hreflang="en-US" title="English"><span>EN</span></a></li></ul></div><span class="navbar-search"><div class="tx-kesearch-pi1"><form method="get" id="form_kesearch_pi1" name="form_kesearch_pi1" action="/recherche.html"><fieldset class="kesearch_searchbox"><input type="hidden" name="id" value="14"/><div class="kesearchbox"><input type="text" id="ke_search_sword" name="tx_kesearch_pi1[sword]" value="" placeholder="Recherche"/><div class="clearer"> </div></div><input id="kesearchpagenumber" type="hidden" name="tx_kesearch_pi1[page]" value="1"/><input id="resetFilters" type="hidden" name="tx_kesearch_pi1[resetFilters]" value="0"/><input id="sortByField" type="hidden" name="tx_kesearch_pi1[sortByField]" value=""/><input id="sortByDir" type="hidden" name="tx_kesearch_pi1[sortByDir]" value=""/><span class="resetbutt"><a href="/recherche.html" class="resetButton"><span>Reset</span></a></span><span class="submitbutt"><input type="submit" value="Chercher"/></span></fieldset></form></div></span></div></div><header id="page-header" class="bp-page-header navbar navbar-mainnavigation navbar-default navbar-has-image navbar-top navbar-fixed-top"><div id="search-wrapper-desktop" class="d-none d-lg-block search-wrapper"><div class="container search-container top"><div class="footer-language"><ul id="language_menu" class="language-menu"><li class="active "><a href="/publications-videos/videos.html" hreflang="fr" title="France"><span>FR</span></a></li><li class=" "><a href="/en/publications-videos/videos.html" hreflang="en-US" title="English"><span>EN</span></a></li></ul></div><span class="navbar-search"><div class="tx-kesearch-pi1"><form method="get" id="form_kesearch_pi1" name="form_kesearch_pi1" action="/recherche.html"><fieldset class="kesearch_searchbox"><input type="hidden" name="id" value="14"/><div class="kesearchbox"><input type="text" id="ke_search_sword" name="tx_kesearch_pi1[sword]" value="" placeholder="Recherche"/><div class="clearer"> </div></div><input id="kesearchpagenumber" type="hidden" name="tx_kesearch_pi1[page]" value="1"/><input id="resetFilters" type="hidden" name="tx_kesearch_pi1[resetFilters]" value="0"/><input id="sortByField" type="hidden" name="tx_kesearch_pi1[sortByField]" value=""/><input id="sortByDir" type="hidden" name="tx_kesearch_pi1[sortByDir]" value=""/><span class="resetbutt"><a href="/recherche.html" class="resetButton"><span>Reset</span></a></span><span class="submitbutt"><input type="submit" value="Chercher"/></span></fieldset></form></div></span></div></div><div class="container nav-container"><a class="navbar-brand navbar-brand-image" href="/index.html"><img class="navbar-brand-logo-normal" src="https://www.europe-consommateurs.eu/fileadmin/bootstrap_package/img/logo_europe-fr.svg" alt=" logo" height="52" width="180"><img class="navbar-brand-logo-inverted" src="https://www.europe-consommateurs.eu/fileadmin/bootstrap_package/img/logo_mobil.svg" alt=" logo" height="52" width="180"></a><div class="nav-item root-nav-item"><a href="/une-question-une-reclamation.html" id="nav-item-7" class="nav-link" title="UNE QUESTION & UNE RÉCLAMATION"><span class="nav-link-text">UNE QUESTION ? UNE RÉCLAMATION ?</span></a></div><button class="navbar-toggler collapsed" type="button" data-toggle="collapse" data-target="#mainnavigation" aria-expanded="false" aria-label="Toggle navigation"><span class="navbar-toggler-icon"></span></button><nav id="mainnavigation" class="collapse navbar-collapse"><ul class="navbar-nav"><li class="nav-item dropdown dropdown-hover"><a href="/tourisme-transports.html" id="nav-item-3" class="nav-link dropdown-toggle" title="Tourisme & transports" aria-haspopup="true" aria-expanded="false"><span class="nav-link-text">Tourisme & transports</span></a><ul class="dropdown-menu" aria-labelledby="nav-item-3"><li><a href="/tourisme-transports/voyage-en-avion.html" class="dropdown-item" title="Voyage en avion"><span class="dropdown-text">Voyage en avion</span></a></li><li><a href="/tourisme-transports/voyager-en-train.html" class="dropdown-item" title="Voyage en train"><span class="dropdown-text">Voyage en train</span></a></li><li><a href="/tourisme-transports/catastrophes-naturelles-et-voyages-annules.html" class="dropdown-item" title="Catastrophes naturelles, conflit armé et voyages annulés : quels sont vos droits ?"><span class="dropdown-text">Catastrophes naturelles, conflit armé et voyages annulés : quels sont vos droits ?</span></a></li><li><a href="/tourisme-transports/jeux-olympiques-et-paralympiques-2024.html" class="dropdown-item" title="Jeux Olympiques et paralympiques 2024"><span class="dropdown-text">Jeux Olympiques et paralympiques 2024</span></a></li><li><a href="/tourisme-transports/voyage-en-bateau.html" class="dropdown-item" title="Voyage en bateau"><span class="dropdown-text">Voyage en bateau</span></a></li><li><a href="/tourisme-transports/voyager-en-bus.html" class="dropdown-item" title="Voyage en bus"><span class="dropdown-text">Voyage en bus</span></a></li><li><a href="/tourisme-transports/voyage-a-forfait.html" class="dropdown-item" title="Voyage à forfait"><span class="dropdown-text">Voyage à forfait</span></a></li><li><a href="/tourisme-transports/vehicule.html" class="dropdown-item" title="Véhicule"><span class="dropdown-text">Véhicule</span></a></li><li><a href="/tourisme-transports/hebergement.html" class="dropdown-item" title="Hébergement"><span class="dropdown-text">Hébergement</span></a></li><li><a href="/tourisme-transports/brexit.html" class="dropdown-item" title="Brexit"><span class="dropdown-text">Brexit</span></a></li></ul></li><li class="nav-item dropdown dropdown-hover"><a href="/achats-internet.html" id="nav-item-4" class="nav-link dropdown-toggle" title="Achats & Internet" aria-haspopup="true" aria-expanded="false"><span class="nav-link-text">Achats & Internet</span></a><ul class="dropdown-menu" aria-labelledby="nav-item-4"><li><a href="/achats-internet/acheter-en-ligne-responsable.html" class="dropdown-item" title="Acheter en ligne responsable"><span class="dropdown-text">Acheter en ligne responsable</span></a></li><li><a href="/achats-internet/acheter-doccasion-sur-internet.html" class="dropdown-item" title="Acheter d'occasion sur Internet"><span class="dropdown-text">Acheter d'occasion sur Internet</span></a></li><li><a href="/achats-internet/les-avis-en-ligne.html" class="dropdown-item" title="Les avis en ligne"><span class="dropdown-text">Les avis en ligne</span></a></li><li><a href="/achats-internet/verifier-la-fiabilite-du-vendeur.html" class="dropdown-item" title="Vérifier la fiabilité du vendeur"><span class="dropdown-text">Vérifier la fiabilité du vendeur</span></a></li><li><a href="/achats-internet/livraison.html" class="dropdown-item" title="Problème de livraison en Europe"><span class="dropdown-text">Problème de livraison en Europe</span></a></li><li><a href="/achats-internet/14-jours-pour-changer-davis.html" class="dropdown-item" title="14 jours pour changer d'avis"><span class="dropdown-text">14 jours pour changer d'avis</span></a></li><li><a href="/achats-internet/les-garanties.html" class="dropdown-item" title="Vos garanties en cas de défaut sur le produit"><span class="dropdown-text">Vos garanties en cas de défaut sur le produit</span></a></li><li><a href="/achats-internet/comment-certains-sites-vous-manipulent.html" class="dropdown-item" title="Comment certains sites vous manipulent"><span class="dropdown-text">Comment certains sites vous manipulent</span></a></li><li><a href="/achats-internet/achat-et-preuve-didentite.html" class="dropdown-item" title="Achat et preuve d'identité"><span class="dropdown-text">Achat et preuve d'identité</span></a></li><li><a href="/achats-internet/achat-sur-une-marketplace.html" class="dropdown-item" title="Achat sur une marketplace"><span class="dropdown-text">Achat sur une marketplace</span></a></li><li><a href="/achats-internet/tva-lors-de-vos-achats.html" class="dropdown-item" title="Achats et TVA"><span class="dropdown-text">Achats et TVA</span></a></li><li><a href="/achats-internet/achat-en-ligne-danimaux.html" class="dropdown-item" title="Animaux"><span class="dropdown-text">Animaux</span></a></li><li><a href="/achats-internet/e-commerce-et-dropshipping.html" class="dropdown-item" title="Dropshipping"><span class="dropdown-text">Dropshipping</span></a></li><li><a href="/achats-internet/les-influenceurs.html" class="dropdown-item" title="Les influenceurs"><span class="dropdown-text">Les influenceurs</span></a></li><li><a href="/achats-internet/pieces-detachees-et-reparation.html" class="dropdown-item" title="Pièces détachées et réparation"><span class="dropdown-text">Pièces détachées et réparation</span></a></li><li><a href="/achats-internet/fraudes.html" class="dropdown-item" title="Fraudes"><span class="dropdown-text">Fraudes</span></a></li><li><a href="/achats-internet/protection-des-donnees-personnelles.html" class="dropdown-item" title="Protection des données personnelles"><span class="dropdown-text">Protection des données personnelles</span></a></li><li><a href="/achats-internet/les-soldes-en-europe.html" class="dropdown-item" title="Les soldes en Europe"><span class="dropdown-text">Les soldes en Europe</span></a></li><li><a href="/achats-internet/fin-du-geoblocage.html" class="dropdown-item" title="Fin du géoblocage"><span class="dropdown-text">Fin du géoblocage</span></a></li><li><a href="/achats-internet/test-adn-sur-internet.html" class="dropdown-item" title="Test ADN sur Internet"><span class="dropdown-text">Test ADN sur Internet</span></a></li></ul></li><li class="nav-item dropdown dropdown-hover"><a href="/paiements-vie-quotidienne.html" id="nav-item-537" class="nav-link dropdown-toggle" title="Paiements & vie quotidienne" aria-haspopup="true" aria-expanded="false"><span class="nav-link-text">Paiements & vie quotidienne</span></a><ul class="dropdown-menu" aria-labelledby="nav-item-537"><li><a href="/paiements-vie-quotidienne/payer-en-ligne.html" class="dropdown-item" title="Payer en ligne"><span class="dropdown-text">Payer en ligne</span></a></li><li><a href="/paiements-vie-quotidienne/payer-en-europe.html" class="dropdown-item" title="Payer en Europe"><span class="dropdown-text">Payer en Europe</span></a></li><li><a href="/paiements-vie-quotidienne/payer-en-especes-les-limites-dans-chaque-pays.html" class="dropdown-item" title="Payer en espèces : les limites dans chaque pays"><span class="dropdown-text">Payer en espèces : les limites dans chaque pays</span></a></li><li><a href="/paiements-vie-quotidienne/payer-avec-un-smartphone.html" class="dropdown-item" title="Payer avec un smartphone"><span class="dropdown-text">Payer avec un smartphone</span></a></li><li><a href="/paiements-vie-quotidienne/retrait-dargent-en-europe.html" class="dropdown-item" title="Retrait d’argent en Europe"><span class="dropdown-text">Retrait d’argent en Europe</span></a></li><li><a href="/paiements-vie-quotidienne/procedure-de-chargeback.html" class="dropdown-item" title="Procédure de chargeback"><span class="dropdown-text">Procédure de chargeback</span></a></li><li><a href="/paiements-vie-quotidienne/ouvrir-un-compte-bancaire-en-europe.html" class="dropdown-item" title="Ouvrir un compte bancaire en Europe"><span class="dropdown-text">Ouvrir un compte bancaire en Europe</span></a></li><li><a href="/paiements-vie-quotidienne/compte-bancaire-bloque.html" class="dropdown-item" title="Compte bancaire bloqué"><span class="dropdown-text">Compte bancaire bloqué</span></a></li><li><a href="/paiements-vie-quotidienne/placement-financier.html" class="dropdown-item" title="Placement financier"><span class="dropdown-text">Placement financier</span></a></li><li><a href="/paiements-vie-quotidienne/cryptomonnaie.html" class="dropdown-item" title="Cryptomonnaie"><span class="dropdown-text">Cryptomonnaie</span></a></li><li><a href="/payer-en-europe-en-euro-numerique.html" class="dropdown-item" title="Projet d'euro numérique"><span class="dropdown-text">Projet d'euro numérique</span></a></li><li><a href="/paiements-vie-quotidienne/communiquer-en-europe.html" class="dropdown-item" title="Communiquer en Europe"><span class="dropdown-text">Communiquer en Europe</span></a></li><li><a href="/paiements-vie-quotidienne/se-faire-soigner-en-europe.html" class="dropdown-item" title="Se faire soigner en Europe"><span class="dropdown-text">Se faire soigner en Europe</span></a></li><li><a href="/paiements-vie-quotidienne/demenager-en-europe.html" class="dropdown-item" title="Déménager en Europe"><span class="dropdown-text">Déménager en Europe</span></a></li></ul></li><li class="nav-item active dropdown dropdown-hover"><a href="/publications-videos.html" id="nav-item-6" class="nav-link dropdown-toggle" title="Publications & Vidéos" aria-haspopup="true" aria-expanded="false"><span class="nav-link-text">Publications & Vidéos</span></a><ul class="dropdown-menu" aria-labelledby="nav-item-6"><li><a href="/presse/communiques-de-presse.html" class="dropdown-item" title="Communiqués de presse"><span class="dropdown-text">Communiqués de presse</span></a></li><li><a href="/publications-videos/newsletter.html" class="dropdown-item" title="Newsletter"><span class="dropdown-text">Newsletter</span></a></li><li><a href="/publications-videos/podcasts.html" class="dropdown-item" title="Podcasts"><span class="dropdown-text">Podcasts</span></a></li><li><a href="/publications-videos/brochures.html" class="dropdown-item" title="Brochures"><span class="dropdown-text">Brochures</span></a></li><li><a href="https://www.cec-zev.eu/publications/rapports-annuels/" class="dropdown-item" target="_blank https://www.cec-zev.eu/publications/rapports-annuels/" title="Rapport annuel"><span class="dropdown-text">Rapport annuel</span></a></li><li><a href="/publications-videos/etudes.html" class="dropdown-item" title="Etudes"><span class="dropdown-text">Etudes</span></a></li><li><a href="/publications-videos/videos.html" class="dropdown-item active" title="Vidéos"><span class="dropdown-text">Vidéos <span class="sr-only">(current)</span></span></a></li></ul></li><li class="nav-item"><a href="/une-question-une-reclamation.html" id="nav-item-7" class="nav-link" title="Une question ? Une réclamation ?"><span class="nav-link-text">Une question ? Une réclamation ?</span></a></li></ul></nav></div></header><nav class="breadcrumb-section" aria-label="breadcrumb"><div class="container"><p class="sr-only" id="breadcrumb">Vous êtes ici:</p><ol class="breadcrumb"><li class="breadcrumb-item"><a class="breadcrumb-link" href="/index.html" title="Centre Européen des Consommateurs France"><span class="breadcrumb-text">Centre Européen des Consommateurs France</span></a></li><li class="breadcrumb-item"><a class="breadcrumb-link" href="/publications-videos.html" title="Publications & Vidéos"><span class="breadcrumb-text">Publications & Vidéos</span></a></li><li class="breadcrumb-item active" aria-current="page"><span class="breadcrumb-text">Vidéos</span></li></ol></div></nav><div id="page-content" class="bp-page-content main-section"><div class="section section-default"><div class="container"><div id="c5651" class="frame frame-default frame-type-text frame-layout-0 frame-background-none frame-no-backgroundimage frame-space-before-none frame-space-after-none "><div class="frame-container"><div class="frame-inner"><header class="frame-header"><h1 class="element-header "><span>Vidéos</span></h1></header><p>Retrouvez toutes nos vidéos sur <strong><a href="https://www.youtube.com/channel/UCcPi2qSK00e8f0IJLoLzi5g" title="Opens internal link in current window" target="_blank">notre chaîne Youtube</a></strong> !</p></div></div></div><div id="c11259" class="frame frame-default frame-type-image frame-layout-0 frame-background-none frame-no-backgroundimage frame-space-before-none frame-space-after-none "><div class="frame-container"><div class="frame-inner"><div class="gallery-row"><div class="gallery-item gallery-item-size-1"><figure class="image"><a href="https://www.youtube.com/@CEC_France" title="Notre chaîne sur YouTube" target="_blank"><picture><source data-variant="default" data-maxwidth="1100" media="(min-width: 1200px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/0/7/csm_Youtube_anglais_57a5ed9d43.png"><source data-variant="large" data-maxwidth="920" media="(min-width: 992px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/0/7/csm_Youtube_anglais_73ff12ca8d.png"><source data-variant="medium" data-maxwidth="680" media="(min-width: 768px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/0/7/csm_Youtube_anglais_bd90bb7220.png"><source data-variant="small" data-maxwidth="500" media="(min-width: 576px)" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/0/7/csm_Youtube_anglais_b3bfcaa1dd.png"><source data-variant="extrasmall" data-maxwidth="374" srcset="https://www.europe-consommateurs.eu/fileadmin/_processed_/0/7/csm_Youtube_anglais_fd99ab618f.png"><img loading="lazy" alt="Youtube-Thumbnail" src="https://www.europe-consommateurs.eu/fileadmin/_processed_/0/7/csm_Youtube_anglais_57a5ed9d43.png" width="1100" height="619"/></picture></a><figcaption class="caption">Cliquez sur cette image pour accéder à notre chaîne YouTube</figcaption></figure></div></div></div></div></div><div id="c10395" class="frame frame-default frame-type-text frame-layout-0 frame-background-none frame-no-backgroundimage frame-space-before-none frame-space-after-none "><div class="frame-container"><div class="frame-inner"><div class="well"><p>Financé par l'Union européenne. Les points de vue et les opinions exprimés n'engagent toutefois que leur(s) auteur(s) et ne reflètent pas nécessairement ceux de l'Union européenne ou du Conseil européen de l'innovation et de l'Agence exécutive pour les petites et moyennes entreprises (EISMEA). Ni l'Union européenne ni l'autorité subventionnaire ne peuvent en être tenues pour responsables.</p></div></div></div></div><div id="c11315" class="frame frame-ruler-before frame-type-pxp_socialmedia frame-layout-0 frame-background-none frame-no-backgroundimage frame-space-before-none frame-space-after-none "><div class="frame-container"><div class="frame-inner"><div class="gallery-row"><div class="gallery-item"><a href="https://www.facebook.com/CECzev/" title="Consultez notre page Facebook !" target="_blank"><img src="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/CEC/r%C3%A9seaux_sociaux/FB_EVZ.svg" width="80" height="80" alt=""/></a></div><div class="gallery-item"><a href="https://twitter.com/i/flow/login?redirect_after_login=%2FECCFrance" title="Consultez notre page sur X !"><img src="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/CEC/r%C3%A9seaux_sociaux/X_EVZ.svg" width="80" height="80" alt=""/></a></div><div class="gallery-item"><a href="https://consent.youtube.com/m?continue=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCcPi2qSK00e8f0IJLoLzi5g%3Fcbrd%3D1&gl=DE&m=0&pc=yt&hl=fr&src=1" title="Consultez notre chaîne sur YouTube !"><img src="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/CEC/r%C3%A9seaux_sociaux/Youtube_EVZ.svg" width="80" height="80" alt=""/></a></div><div class="gallery-item"><a href="https://www.linkedin.com/company/cecfrance" title="Consultez notre page LinkedIn !"><img src="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/CEC/r%C3%A9seaux_sociaux/LinkedIn_EVZ.svg" width="80" height="80" alt=""/></a></div><div class="gallery-item"><a href="https://www.instagram.com/vitamine_conso/" title="Consultez notre page Instagram !"><img src="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/CEC/r%C3%A9seaux_sociaux/Insta_EVZ.svg" width="80" height="80" alt=""/></a></div><div class="gallery-item"><a href="/publications-videos/newsletter.html" title="Abonnez-vouz à notre newsletter !"><img src="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/CEC/r%C3%A9seaux_sociaux/Newsletter.svg" width="80" height="80" alt=""/></a></div><div class="gallery-item"><a href="/publications-videos/podcasts/conso-le-dise.html" title="Nos podcasts Conso le dise !"><img src="https://www.europe-consommateurs.eu/fileadmin/Media/Bilder/CEC/r%C3%A9seaux_sociaux/Podcast.svg" width="80" height="80" alt=""/></a></div></div></div></div></div><div id="c11641" class="frame frame-default frame-type-pxp_newsletter frame-layout-0 frame-background-none frame-no-backgroundimage frame-space-before-none frame-space-after-none "><div class="frame-container"><div class="frame-inner"><div class="modal fade" data-backdrop="static" data-keyboard="false" id="newsletterModal" data-seconds="50" tabindex="-1" aria-labelledby="newsletterModalLabel" aria-hidden="true"><div class="modal-dialog modal-dialog-centered modal-dialog-scrollable modal-xl"><div class="modal-content"><div class="modal-header"><span class=" h5modal-title" id="newsletterModalLabel">Envie d’en savoir plus ?</span><button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button></div><div class="modal-body"><div id="error-message" style="display: none;"> Cela n'a probablement pas fonctionné. Veuillez réessayer plus tard. </div><div class="ce-bodytext"><p>Achats, voyages, arnaques… Pour des conseils consos 100% exclusifs tous les mois, abonnez-vous à notre newsletter européenne.</p></div><form id="newsletterSubscriptionForm" action="#" method="POST" data-success-url="https://www.europe-consommateurs.eu/publications-videos/newsletter/newsletter-optin.html" data-ajax-url="/newsletterOptin?tx_pxpsitepackage_newsletteroptin%5Baction%5D=optin&tx_pxpsitepackage_newsletteroptin%5Bcontroller%5D=Newsletter&tx_pxpsitepackage_newsletteroptin%5BlistId%5D=23109&cHash=960fad5a0e806bfeed57c84e2c0c40f0"><div class="form-group"><label for="newslettermail">E-mail</label><input type="email" name="mail" class="form-control" id="newslettermail" aria-describedby="emailHelp" placeholder="E-mail" required></div><div class="form-check mb-3"><input class="form-check-input" type="checkbox" value="1" id="termscheckbox" name="accepted" required><label class="form-check-label" for="termscheckbox"> J'accepte de recevoir cette lettre d'information et je sais que je peux me désabonner à tout moment sans aucun problème. </label></div><div id="newsletter-name" class="form-group"><input name="name"></div><div class="form-group"><button id="submitNewsletter" type="submit" class="btn btn-primary">Je m´abonne</button></div></form></div></div></div></div></div></div></div></div></div><footer id="page-footer" class="bp-page-footer"><section class="section footer-section footer-section-content"><div class="container"><div class="section-row"><ul class="navbar-footer"><li><a href="/nous-connaitre.html" title="Le Centre Européen des Consommateurs France est votre interlocuteur en cas de question sur vos droits en Europe ou de litige avec un professionnel européen.">Nous connaître<span class="functional"></span></a></li><li><a href="/presse.html" title="Contact presse | Discussions de fond avec nos experts sur la protection des consommateurs de l'UE | Communiqués de presse">Presse<span class="functional"></span></a></li><li><a href="/nous-contacter.html" title="Une question sur vos droits en Europe ? Un litige avec un professionnel européen ? Vous trouverez ici tous les moyens pour nous contacter.">Nous contacter<span class="functional"></span></a></li><li><a href="/offres-demploi.html" title="Offres d'emploi | Centre Européen des Consommateurs France">Offres d'emploi<span class="functional"></span></a></li><li><a href="/sitemap.html" title="Sitemap">Sitemap<span class="functional"></span></a></li><li><a href="/mentions-legales.html" title="Impressum">Mentions légales<span class="functional"></span></a></li><li><a href="/protection-des-donnees-personnelles.html" title="Datenschutzerklärung">Protection des données personnelles<span class="functional"></span></a></li></ul></div></div></section><section class="section footer-section footer-section-meta"><div class="frame frame-background-none frame-space-before-none frame-space-after-none"><div class="frame-container"><div class="frame-inner"></div></div></div></section></footer><a class="scroll-top" title="Retourner en haut de page" href="#top"><span class="scroll-top-icon"></span></a></div><script id="powermail_marketing_information" data-pid="572" data-language="0"></script><div class="tx-ns-feedback global-ns-feedback"><div class="container"><div class="ns-alert-wrap"><div class="ns-alert-box"><div class="ns-alert-close"><i class="fa fa-times"></i></div><div class="ns-alert-header"><h3>Merci beaucoup !</h3></div><div class="ns-alert-content"><p>Merci d'avoir pris le temps de nous donner votre avis !</p></div></div></div><div class="send-msg" id="ns-c572"><h3 class="thankmsg">Thank You For Your Feedback.</h3><div class="qckform"><input class="animationEffect" type="hidden" name="" value="slide"/><span>Cet article vous a-t-il été utile ?</span><div class="form-items"><input class="feedbacktype" type="hidden" name="" value="3"/><a buttonfor="1" qkbtn="yes" cid="572" newsid="" class="quick-submit nsbtn btn-round-rect" href="/publications-videos/videos/quickFeedbackAction?tx_nsfeedback_feedback%5Baction%5D=quickFeedback&tx_nsfeedback_feedback%5Bcontroller%5D=Feedback&cHash=5fd3a598d967ae6acacb2f055fd34bf9"> Oui </a><a buttonfor="2" qkbtn="no" cid="572" newsid="" class="quick-submit nsbtn btn-round-rect" href="/publications-videos/videos/quickFeedbackAction?tx_nsfeedback_feedback%5Baction%5D=quickFeedback&tx_nsfeedback_feedback%5Bcontroller%5D=Feedback&cHash=5fd3a598d967ae6acacb2f055fd34bf9"> Non </a><a data-buttonfor="3" data-cid="572" data-newsid="" data-qkbtn="yesbut" data-boxid="commentyesbox-572" href="javascript:;" class="nsbtn btn-round-rect commentboxbtn"> Oui, Mais </a><div class="commenttxt" style="display: none;"> <textarea placeholder="Si vous avez une question ou une réclamation, merci de cliquer sur le bouton orange en haut" class="commentbox" name=""></textarea> <div class='validation' style='color:red;margin-bottom: 20px;display: none;'>Please add comment first</div><a class="quick-submit comment-submit-btn nsbtn btn-round-rect" href="/publications-videos/videos/quickFeedbackAction?tx_nsfeedback_feedback%5Baction%5D=quickFeedback&tx_nsfeedback_feedback%5Bcontroller%5D=Feedback&cHash=5fd3a598d967ae6acacb2f055fd34bf9"> Envoyer </a></div></div></div></div></div></div><script src="https://www.europe-consommateurs.eu/typo3conf/ext/bootstrap_package/Resources/Public/Contrib/jquery/jquery.min.js?1576264258"></script><script src="https://www.europe-consommateurs.eu/typo3conf/ext/bootstrap_package/Resources/Public/Contrib/popper/popper.min.js?1576264258"></script><script src="https://www.europe-consommateurs.eu/typo3conf/ext/bootstrap_package/Resources/Public/Contrib/bootstrap4/js/bootstrap.min.js?1576264258"></script><script src="https://www.europe-consommateurs.eu/typo3conf/ext/bootstrap_package/Resources/Public/Contrib/hammerjs/hammer.min.js?1576264258"></script><script src="https://www.europe-consommateurs.eu/typo3conf/ext/bootstrap_package/Resources/Public/Contrib/photoswipe/photoswipe.min.js?1576264258"></script><script src="https://www.europe-consommateurs.eu/typo3conf/ext/bootstrap_package/Resources/Public/Contrib/photoswipe/photoswipe-ui-default.min.js?1576264258"></script><script src="https://www.europe-consommateurs.eu/typo3conf/ext/bootstrap_package/Resources/Public/JavaScript/Dist/bootstrap.accordion.min.js?1576264258"></script><script src="https://www.europe-consommateurs.eu/typo3conf/ext/bootstrap_package/Resources/Public/JavaScript/Dist/bootstrap.form.min.js?1576264258"></script><script src="https://www.europe-consommateurs.eu/typo3conf/ext/bootstrap_package/Resources/Public/JavaScript/Dist/bootstrap.swipe.min.js?1576264258"></script><script src="https://www.europe-consommateurs.eu/typo3conf/ext/bootstrap_package/Resources/Public/JavaScript/Dist/bootstrap.popover.min.js?1576264258"></script><script src="https://www.europe-consommateurs.eu/typo3conf/ext/bootstrap_package/Resources/Public/JavaScript/Dist/bootstrap.stickyheader.min.js?1576264258"></script><script src="https://www.europe-consommateurs.eu/typo3conf/ext/bootstrap_package/Resources/Public/JavaScript/Dist/bootstrap.smoothscroll.min.js?1576264258"></script><script src="https://www.europe-consommateurs.eu/typo3conf/ext/bootstrap_package/Resources/Public/JavaScript/Dist/bootstrap.lightbox.min.js?1576264258"></script><script src="https://www.europe-consommateurs.eu/typo3conf/ext/bootstrap_package/Resources/Public/JavaScript/Dist/bootstrap.navbar.min.js?1576264258"></script><script src="https://www.europe-consommateurs.eu/typo3conf/ext/rx_shariff/Resources/Public/JavaScript/shariff.min.js?1607593063"></script><script src="https://www.europe-consommateurs.eu/typo3conf/ext/gridgallery/Resources/Public/Libraries/justifiedGallery/jquery.justifiedGallery.min.js?1587627919"></script><script src="https://www.europe-consommateurs.eu/typo3conf/ext/gridgallery/Resources/Public/JavaScript/GridGallery.min.js?1587627919" async="async"></script><script src="https://www.europe-consommateurs.eu/typo3conf/ext/powermail/Resources/Public/JavaScript/Libraries/jquery.datetimepicker.min.js?1566916459"></script><script src="https://www.europe-consommateurs.eu/typo3conf/ext/powermail/Resources/Public/JavaScript/Libraries/parsley.min.js?1566916459"></script><script src="https://www.europe-consommateurs.eu/typo3conf/ext/powermail/Resources/Public/JavaScript/Powermail/Tabs.min.js?1566916459"></script><script src="https://www.europe-consommateurs.eu/typo3conf/ext/powermail/Resources/Public/JavaScript/Powermail/Form.min.js?1566916459"></script><script src="https://www.europe-consommateurs.eu/typo3conf/ext/powermail/Resources/Public/JavaScript/Powermail/Marketing.min.js?1566916459"></script><script src="https://www.europe-consommateurs.eu/typo3conf/ext/ns_youtube/Resources/Public/Js/script.js?1586772214"></script><script src="https://www.europe-consommateurs.eu/typo3conf/ext/ns_feedback/Resources/Public/JavaScript/Plugins/jquery.barrating.min.js?1723452260"></script><script src="https://www.europe-consommateurs.eu/typo3conf/ext/ns_feedback/Resources/Public/JavaScript/Plugins/jquery.emojiRatings.min.js?1723452260"></script><script src="https://www.europe-consommateurs.eu/typo3conf/ext/ns_feedback/Resources/Public/JavaScript/Plugins/emotion-ratings.min.js?1723452260"></script><script src="https://www.europe-consommateurs.eu/typo3conf/ext/ns_feedback/Resources/Public/JavaScript/Plugins/popup.js?1723452260"></script><script src="https://www.europe-consommateurs.eu/typo3conf/ext/ns_feedback/Resources/Public/JavaScript/nsfeedback.js?1723452260"></script><script src="https://www.europe-consommateurs.eu/typo3conf/ext/pxp_sitepackage/Resources/Public/JavaScript/main.js?1723452260"></script><script src="https://www.europe-consommateurs.eu/fileadmin/bootstrap_package/js/filter.js?1581429521"></script><script> /*<![CDATA[*/ /*sh-number-rating-13248*/ $("#n-g-13248").barrating("show", { theme: "css-stars", showSelectedRating: false, readonly: true }); $("#n-g-13248").barrating("set", 0); /*sh-number-rating-13319*/ $("#n-g-13319").barrating("show", { theme: "css-stars", showSelectedRating: false, readonly: true }); $("#n-g-13319").barrating("set", 0); /*sh-number-rating-17275*/ $("#n-g-17275").barrating("show", { theme: "css-stars", showSelectedRating: false, readonly: true }); $("#n-g-17275").barrating("set", 0); /*sh-number-rating-564*/ $("#n-g-564").barrating("show", { theme: "css-stars", showSelectedRating: false, readonly: true }); $("#n-g-564").barrating("set", 0); /*sh-number-rating-774*/ $("#n-g-774").barrating("show", { theme: "css-stars", showSelectedRating: false, readonly: true }); $("#n-g-774").barrating("set", 0); /*sh-number-rating-2577*/ $("#n-g-2577").barrating("show", { theme: "css-stars", showSelectedRating: false, readonly: true }); $("#n-g-2577").barrating("set", 0); /*]]>*/ </script></body></html>