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Logiciel de forum communautaire en 2024 | Zendesk
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Créez un espace pour permettre à vos clients de collaborer entre eux mais aussi avec votre entreprise, sans quitter l’écosystème Zendesk.</p><div class="VideoLinkstyle__VideoLinkRoot-sc-gjmjt8-0 hDiUHA"><img src="https://web-assets.zendesk.com/images/p-capabilities/community/2x/video-screenshot.jpg" alt=""/></div></div><div class="StyledCol-sc-inuw62-0 hNuVsR Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 kMJDon bullet-icon"><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 12 16" fill="currentColor" class="sc-12a782a1-0 fvNbkP"><path d="M0 5.867a5.867 5.867 0 1 0 11.735 0A5.867 5.867 0 0 0 0 5.866zM3.733 12.8H8v-2.133H3.733zm0 1.067a2.133 2.133 0 0 0 4.266 0H3.732z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Exploitez les connaissances collectives</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Servez-vous du savoir des clients pour fournir une assistance en self-service toujours à jour.</p></div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 14 16" fill="currentColor" class="sc-12a782a1-1 cMDaSW"><path d="M11.927 5a5 5 0 1 1-10.001-.001A5 5 0 0 1 11.927 5zM3.532 15.652l-.828-2.704L0 13.776l2.346-4.415 3.533 1.877zm6.79 0 .828-2.704 2.704.828-2.346-4.415-3.533 1.877z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Donnez la parole aux membres de votre communauté</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Gagnez la confiance des utilisateurs en recueillant leurs commentaires et en récompensant les contributeurs les plus actifs avec des badges.</p></div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="sc-12a782a1-2 iJFRHF"><path d="m0 13.385 2.341 2.341 6.242-6.242-2.341-2.34zm12.484-7.803-2.34-2.34L13.036.35a4.413 4.413 0 1 0 2.34 2.341l-2.892 2.892z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Permettez-leur de s’approprier les forums</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Fournissez aux responsables de la communauté les outils dont ils ont besoin pour créer des forums sûrs, reflétant votre marque.</p></div></li></ul></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM AccordionMediastyle__AccordionMediaRoot-sc-1y21vf5-1 iGOfOB"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Fournissez une assistance capable d’évoluer</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Aidez vos clients à s’entraider</h2></div></div><div class="StyledRow-sc-xjsdg1-0 hKibhX Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dPaVqJ Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk active"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span 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style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Community Forum post editor example" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/community/2x/keep-convo-flowing-fr-fr.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-capabilities/community/2x/keep-convo-flowing-fr-fr.png 2x" 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src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Community Forum highlighted posts with post-tags" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/community/2x/share-top-posts-fr-fr.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-capabilities/community/2x/share-top-posts-fr-fr.png 2x" 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style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27582%27%20height=%27398%27/%3e"/></span><img alt="Community Forum screenshot with multiple questions" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Community Forum screenshot with multiple questions" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/community/2x/find-info-fr-fr.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-capabilities/community/2x/find-info-fr-fr.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-capabilities/community/2x/find-info-fr-fr.png"/></noscript></span></span></div><div role="heading" aria-level="4" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rki76:--trigger:0" role="button" tabindex="0" aria-controls=":Rki76:--panel:0" aria-expanded="true" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Le contenu à portée de main</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 ebDyEI"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":Rki76:--panel:0" aria-hidden="false" aria-labelledby=":Rki76:--trigger:0" class="StyledPanel-sc-1piryze-0 eXetsp Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Les utilisateurs peuvent facilement trouver les réponses pertinentes et l’inspiration en effectuant des recherches dans des publications de la communauté et des sujets bien organisés.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div class="Accordionstyle__AccordionMediaMobile-sc-ga9m60-5 igtvOJ"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27605%27%20height=%27423%27/%3e"/></span><img alt="Community Forum post editor example" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Community Forum post editor example" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/community/2x/keep-convo-flowing-fr-fr.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-capabilities/community/2x/keep-convo-flowing-fr-fr.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-capabilities/community/2x/keep-convo-flowing-fr-fr.png"/></noscript></span></span></div><div role="heading" aria-level="4" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rki76:--trigger:1" role="button" tabindex="0" aria-controls=":Rki76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Des conversations fluides</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rki76:--panel:1" aria-hidden="true" aria-labelledby=":Rki76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Créez de nouvelles discussions en un clin d’œil avec un éditeur WYSIWYG ou suggérez des publications similaires pour éviter les threads en double.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div class="Accordionstyle__AccordionMediaMobile-sc-ga9m60-5 igtvOJ"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27585%27%20height=%27428%27/%3e"/></span><img alt="Community Forum highlighted posts with post-tags" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Community Forum highlighted posts with post-tags" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/community/2x/share-top-posts-fr-fr.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-capabilities/community/2x/share-top-posts-fr-fr.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-capabilities/community/2x/share-top-posts-fr-fr.png"/></noscript></span></span></div><div role="heading" aria-level="4" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rki76:--trigger:2" role="button" tabindex="0" aria-controls=":Rki76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Les meilleures publications en vedette</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rki76:--panel:2" aria-hidden="true" aria-labelledby=":Rki76:--trigger:2" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Mettez le contenu pertinent en exergue en présentant les publications les plus intéressantes.</p></div></section></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 hJVEeq"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 MmDtm Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Écoutez</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Pour que vos clients se sentent entendus</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Les clients se sentent appréciés quand vous les invitez à donner leur avis. Recueillez leurs commentaires pour comprendre leurs problèmes et demandez-leur de voter pour le contenu utile. Récompensez les utilisateurs les plus actifs avec des badges et créez des relations de confiance entre utilisateurs et avec votre entreprise. Tout le monde en sortira gagnant.</p></div><div class="StyledCol-sc-inuw62-0 gFlDOc Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 niPNr"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/community/2x/make-customers-feel-heard.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-capabilities/community/2x/make-customers-feel-heard.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-capabilities/community/2x/make-customers-feel-heard.jpg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/community/2x/make-customers-feel-heard.jpg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-capabilities/community/2x/make-customers-feel-heard.jpg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-capabilities/community/2x/make-customers-feel-heard.jpg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-capabilities/community/2x/make-customers-feel-heard.jpg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-capabilities/community/2x/make-customers-feel-heard.jpg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-capabilities/community/2x/make-customers-feel-heard.jpg"/></noscript></span></span></div></div><div class="ImageLockupstyle__ForegroundLayer-sc-u9g9of-2 gDMPFW"><div class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27394%27%20height=%27202%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/community/2x/listen-up-blockframe-fr-fr.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-capabilities/community/2x/listen-up-blockframe-fr-fr.png 2x" 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des utilisateurs</h2></div></div><div class="StyledRow-sc-xjsdg1-0 hKibhX Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dPaVqJ Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk active"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27601%27%20height=%27376%27/%3e"/></span><img alt="Create tickets from Community Forum posts" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Create tickets from Community Forum posts" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/community/2x/lead-discussion-fr-fr.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-capabilities/community/2x/lead-discussion-fr-fr.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-capabilities/community/2x/lead-discussion-fr-fr.png"/></noscript></span></span></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27605%27%20height=%27474%27/%3e"/></span><img alt="Community Forum user profiles" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Community Forum user profiles" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/community/2x/run-the-show-fr-fr.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-capabilities/community/2x/run-the-show-fr-fr.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-capabilities/community/2x/run-the-show-fr-fr.png"/></noscript></span></span></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27568%27%20height=%27376%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" 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class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 bJrggW" data-garden-id="accordions.section" data-garden-version="8.76.2"><div class="Accordionstyle__AccordionMediaMobile-sc-ga9m60-5 igtvOJ"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27601%27%20height=%27376%27/%3e"/></span><img alt="Create tickets from Community Forum posts" 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data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 ebDyEI"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":Rkq76:--panel:0" aria-hidden="false" aria-labelledby=":Rkq76:--trigger:0" class="StyledPanel-sc-1piryze-0 eXetsp Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Marquez les publications avec leur statut actuel pour suivre les questions en attente de réponse et les demandes produit. Transférez les problèmes à vos agents d’assistance quand ils nécessitent une intervention personnelle.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div class="Accordionstyle__AccordionMediaMobile-sc-ga9m60-5 igtvOJ"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27605%27%20height=%27474%27/%3e"/></span><img alt="Community Forum user profiles" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Community Forum user profiles" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/community/2x/run-the-show-fr-fr.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-capabilities/community/2x/run-the-show-fr-fr.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-capabilities/community/2x/run-the-show-fr-fr.png"/></noscript></span></span></div><div role="heading" aria-level="4" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rkq76:--trigger:1" role="button" tabindex="0" aria-controls=":Rkq76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Laissez les utilisateurs mener le bal</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rkq76:--panel:1" aria-hidden="true" aria-labelledby=":Rkq76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Maintenez les forums organisés et sûrs en gérant l’accès des membres. Permettez à vos utilisateurs de confiance de surveiller les conversations en accordant divers niveaux de permission à différents groupes de modérateurs.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div class="Accordionstyle__AccordionMediaMobile-sc-ga9m60-5 igtvOJ"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27568%27%20height=%27376%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/community/2x/customize-your-brands.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-capabilities/community/2x/customize-your-brands.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-capabilities/community/2x/customize-your-brands.png"/></noscript></span></span></div><div role="heading" aria-level="4" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rkq76:--trigger:2" role="button" tabindex="0" aria-controls=":Rkq76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Personnalisez vos marques</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rkq76:--panel:2" aria-hidden="true" aria-labelledby=":Rkq76:--trigger:2" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Créez plusieurs communautés destinées à différents publics, différentes régions du monde ou différentes marques. Faites le choix de la personnalisation que ce soit avec des thèmes prêts à l’emploi, ou avec le code ou les API pour des personnalisations sophistiquées qui viendront améliorer l’expérience de la communauté.</p></div></section></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cKBTpM Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG liJAJt" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Quotestyle__QuoteRoot-sc-rczw5k-0 heYmwg"><img src="https://d26a57ydsghvgx.cloudfront.net/content/customers/InVision/invision-logo-pink.svg" alt="Logo : Invision" class="Quotestyle__QuoteImg-sc-rczw5k-1 cKaysk"/><blockquote class="Textstyle__TextRoot-sc-c9um69-0 jtzLSQ">« Nos designers enthousiastes ont pu s’entraider quand des problèmes sont survenus et nos clients ont eu des conversations fascinantes. Grâce à notre communauté, nous avons reçu des commentaires très intéressants au sujet de notre produit et nous avons pu réduire le nombre de tickets grâce au système d’entraide publique. »</blockquote><cite class="Quotestyle__QuoteCite-sc-rczw5k-6 fAzQtZ"><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">Sean Kinney</p><p class="Textstyle__TextRoot-sc-c9um69-0 fcFNFD">Directeur principal de l’assistance chez <a href="/customer/invision/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>InVision</span></a></p></cite><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 Quotestyle__QuoteStatsRow-sc-rczw5k-4 bEEqbX bNLckv" data-garden-id="grid.row" data-garden-version="8.76.2"></div></div></div></div><div class="StyledCol-sc-inuw62-0 ehaMPe Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG bftXJe" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27442%27%20height=%27476%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/evernote-desk.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/helpcenter/2x/evernote-desk.png 2x" 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class="StyledCol-sc-inuw62-0 jbSFmI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div color="clifford" class="Statstyle__StatRoot-sc-17s8ggd-0 blGnqV"><p class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR stat-figure">770</p><p class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW stat-headline"> consultations par publication en moyenne</p><p class="stat-text"></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 hPNIKC"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="Carouselstyle__CarouselHeader-sc-o4o4ur-4 iHOpQj"><div><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Ressources supplémentaires</h3></div><div class="Carouselstyle__CarouselArrowsContainer-sc-o4o4ur-5 jEKEwf"><button aria-label="Previous" disabled="" 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style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27302%27%20height=%27374%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img 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de forum communautaire","katamari-2":"Rassemblez-vous","katamari-3":"Créez un espace dans lequel vos clients peuvent communiquer et collaborer","katamari-cta-1":"Commencez votre essai gratuit","katamari-cta-2":"Accédez à la démo","katamari-4":"Alias Zendesk Gather","katamari-5":"L’union fait la force","katamari-6":"Vos clients utilisent vos produits tous les jours et leur expérience peut être précieuse. Créez un espace pour permettre à vos clients de collaborer entre eux mais aussi avec votre entreprise, sans quitter l’écosystème Zendesk.","katamari-swap-1":"\u003cimg class=\"play-bg lazyload no-src\" data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/community/1x/video-screenshot.jpg, https://web-assets.zendesk.com/images/p-capabilities/community/2x/video-screenshot.jpg 2x\" alt=\"\"\u003e\r\n\u003cdiv class=\"wistia_embed wistia_async_71fncn3xin popover=true popoverContent=link popoverSize=960x540 anchor-video-\"\u003e\u003ca class=\"anchor-video anchor\" tabindex=\"0\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/a\u003e\u003c/div\u003e","katamari-7":"Exploitez les connaissances collectives","katamari-8":"Servez-vous du savoir des clients pour fournir une assistance en self-service toujours à jour.","katamari-9":"Donnez la parole aux membres de votre communauté","katamari-10":"Gagnez la confiance des utilisateurs en recueillant leurs commentaires et en récompensant les contributeurs les plus actifs avec des badges.","katamari-11":"Permettez-leur de s’approprier les forums","katamari-12":"Fournissez aux responsables de la communauté les outils dont ils ont besoin pour créer des forums sûrs, reflétant votre marque.","katamari-13":"Fournissez une assistance capable d’évoluer","katamari-14":"Aidez vos clients à s’entraider","katamari-15":"Le contenu à portée de main","katamari-16":"Les utilisateurs peuvent facilement trouver les réponses pertinentes et l’inspiration en effectuant des recherches dans des publications de la communauté et des sujets bien organisés.","katamari-17":"Des conversations fluides","katamari-18":"Créez de nouvelles discussions en un clin d’œil avec un éditeur WYSIWYG ou suggérez des publications similaires pour éviter les threads en double.","katamari-19":"Les meilleures publications en vedette","katamari-20":"Mettez le contenu pertinent en exergue en présentant les publications les plus intéressantes.","katamari-21":"Le contenu à portée de main","katamari-22":"Les utilisateurs peuvent facilement trouver les réponses pertinentes et l’inspiration en effectuant des recherches dans des publications de la communauté et des sujets bien organisés.","katamari-23":"Des conversations fluides","katamari-24":"Créez de nouvelles discussions en un clin d’œil avec un éditeur WYSIWYG ou suggérez des publications similaires pour éviter les threads en double.","katamari-25":"Les meilleures publications en vedette","katamari-26":"Mettez le contenu pertinent en exergue en présentant les publications les plus intéressantes.","katamari-27":"Écoutez","katamari-28":"Pour que vos clients se sentent entendus","katamari-29":"Les clients se sentent appréciés quand vous les invitez à donner leur avis. Recueillez leurs commentaires pour comprendre leurs problèmes et demandez-leur de voter pour le contenu utile. Récompensez les utilisateurs les plus actifs avec des badges et créez des relations de confiance entre utilisateurs et avec votre entreprise. Tout le monde en sortira gagnant.","katamari-30":"Respect et politesse","katamari-31":"Gérez l’engagement des utilisateurs","katamari-32":"Engagez la conversation","katamari-33":"Marquez les publications avec leur statut actuel pour suivre les questions en attente de réponse et les demandes produit. Transférez les problèmes à vos agents d’assistance quand ils nécessitent une intervention personnelle.","katamari-34":"Laissez les utilisateurs mener le bal","katamari-35":"Maintenez les forums organisés et sûrs en gérant l’accès des membres. Permettez à vos utilisateurs de confiance de surveiller les conversations en accordant divers niveaux de permission à différents groupes de modérateurs.","katamari-36":"Personnalisez vos marques","katamari-37":"Créez plusieurs communautés destinées à différents publics, différentes régions du monde ou différentes marques. Faites le choix de la personnalisation que ce soit avec des thèmes prêts à l’emploi, ou avec le code ou les API pour des personnalisations sophistiquées qui viendront améliorer l’expérience de la communauté.","katamari-38":"Engagez la conversation","katamari-39":"Marquez les publications avec leur statut actuel pour suivre les questions en attente de réponse et les demandes produit. Transférez les problèmes à vos agents d’assistance quand ils nécessitent une intervention personnelle.","katamari-40":"Laissez les utilisateurs mener le bal","katamari-41":"Maintenez les forums organisés et sûrs en gérant l’accès des membres. Permettez à vos utilisateurs de confiance de surveiller les conversations en accordant divers niveaux de permission à différents groupes de modérateurs.","katamari-42":"Personnalisez vos marques","katamari-43":"Créez plusieurs communautés destinées à différents publics, différentes régions du monde ou différentes marques. Faites le choix de la personnalisation que ce soit avec des thèmes prêts à l’emploi, ou avec le code ou les API pour des personnalisations sophistiquées qui viendront améliorer l’expérience de la communauté.","katamari-swap-2":"\u003cdiv class=\"quote-inner\"\u003e\r\n\u003cdiv class=\"container grid padded vertically-centered\"\u003e\r\n\u003cdiv class=\"row\"\u003e\r\n\u003cdiv class=\"col col-small-6 col-medium-5 quote-image\"\u003e\r\n\u003cdiv class=\"quote-image-inner\"\u003e\r\n\u003cimg class=\"lazyload no-src\" data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/evernote-desk.png, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/evernote-desk.png 2x\" alt=\"\"\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col col-small-5 col-medium-4 push-small-1 push-medium-2 quote-copy\"\u003e\r\n\u003cdiv class=\"logo\"\u003e\r\n\u003cimg class=\"lazyload no-src\" data-src=\"https://d26a57ydsghvgx.cloudfront.net/content/customers/InVision/invision-logo-pink.svg\" alt=\"Logo : Invision\"\u003e\r\n\u003c/div\u003e\r\n\u003cblockquote class=\"h5\"\u003e\r\n« Nos designers enthousiastes ont pu s’entraider quand des problèmes sont survenus et nos clients ont eu des conversations fascinantes. Grâce à notre communauté, nous avons reçu des commentaires très intéressants au sujet de notre produit et nous avons pu réduire le nombre de tickets grâce au système d’entraide publique. »\r\n\u003c/blockquote\u003e\r\n\u003ccite\u003e\r\n\u003cp class=\"h6\"\u003eSean Kinney\u003c/p\u003e\r\n\u003cp class=\"caption\"\u003eDirecteur principal de l’assistance chez \u003ca href=\"/customer/invision/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eInVision\u003c/span\u003e\u003c/a\u003e\u003c/p\u003e\r\n\u003c/cite\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e","katamari-44":"\u003cspan class=\"stat-figure\"\u003e32 000\u003c/span\u003e consultations par mois","katamari-45":"\u003cspan class=\"stat-figure\"\u003e770\u003c/span\u003e consultations par publication en moyenne","katamari-46":"Ressources supplémentaires","katamari-swap-3":"\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/incomparable-value-community-moderators/\"\u003e\r\n \u003ch4\u003eLa valeur inestimable des modérateurs des communautés\u003c/h4\u003e\r\n \u003cp\u003eArticle\u003c/p\u003e\r\n \u003cimg\r\n class=\"lazyload no-src card-image\"\r\n data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/community/1x/resource1.jpg, https://web-assets.zendesk.com/images/p-capabilities/community/2x/resource1.jpg 2x\"\r\n alt=\"\"\r\n /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eLisez l’article\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/many-many-providing-richer-scalable-customer-support-zendesk-community/\"\u003e\r\n \u003ch4\u003ePour une assistance client plus riche et évolutive\u003c/h4\u003e\r\n \u003cp\u003eArticle\u003c/p\u003e\r\n \u003cimg\r\n class=\"lazyload no-src card-image\"\r\n data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/community/1x/resource2.jpg, https://web-assets.zendesk.com/images/p-capabilities/community/2x/resource2.jpg 2x\"\r\n alt=\"\"\r\n /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eLisez l’article\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/support-team-can-nurture-community/\"\u003e\r\n \u003ch4\u003eComment Zendesk s’appuie sur la communauté Zendesk\u003c/h4\u003e\r\n \u003cp\u003eArticle\u003c/p\u003e\r\n \u003cimg\r\n class=\"lazyload no-src card-image\"\r\n data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/community/1x/resource3.jpg, https://web-assets.zendesk.com/images/p-capabilities/community/2x/resource3.jpg 2x\"\r\n alt=\"\"\r\n /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eLisez l’article\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/support/webinars/?D2C=2221251\u0026partnerref=\"\u003e\r\n \u003ch4\u003eFaites évoluer votre communauté d’assistance\u003c/h4\u003e\r\n \u003cp\u003eWebinar\u003c/p\u003e\r\n \u003cimg\r\n class=\"lazyload no-src card-image\"\r\n data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/community/1x/resource4.jpg, https://web-assets.zendesk.com/images/p-capabilities/community/2x/resource4.jpg 2x\"\r\n alt=\"\"\r\n /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eRegardez le webinar\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/worth-branded-community/\"\u003e\r\n \u003ch4\u003eLes avantages d’une communauté d’assistance qui vous appartient\u003c/h4\u003e\r\n \u003cp\u003eArticle\u003c/p\u003e\r\n \u003cimg\r\n class=\"lazyload no-src card-image\"\r\n data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/community/1x/resource5.jpg, https://web-assets.zendesk.com/images/p-capabilities/community/2x/resource5.jpg 2x\"\r\n alt=\"\"\r\n /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eLisez l’article\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n","katamari-47":"Le service client n’est pas chose facile… Zendesk le simplifie.","katamari-cta-3":"Commencez votre essai gratuit","katamari-cta-4":"Accédez à la démo","_edit_lock":"1672868450:5371","_edit_last":"5371","_yoast_wpseo_sitemap-include":"-","_lock-seo":"1","l10n-variant-swap-1-img-data-srcset__0":"https://web-assets.zendesk.com/images/p-capabilities/community/1x/video-screenshot.jpg, https://web-assets.zendesk.com/images/p-capabilities/community/2x/video-screenshot.jpg 2x","l10n-variant-swap-1-videoid__0":"71fncn3xin","l10n-variant-swap-2-img-data-srcset__0":"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/evernote-desk.png, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/evernote-desk.png 2x","l10n-variant-swap-2-img-data-src__1":"https://d26a57ydsghvgx.cloudfront.net/content/customers/InVision/invision-logo-pink.svg","l10n-variant-swap-2-img-alt__1":"Logo : Invision","l10n-variant-swap-2-blockquote__0":"« Nos designers enthousiastes ont pu s’entraider quand des problèmes sont survenus et nos clients ont eu des conversations fascinantes. Grâce à notre communauté, nous avons reçu des commentaires très intéressants au sujet de notre produit et nous avons pu réduire le nombre de tickets grâce au système d’entraide publique. »","l10n-variant-swap-2-p__1":"Sean Kinney","l10n-variant-swap-2-p__2":"Directeur principal de l’assistance chez \u003ca href=\"/customer/invision/\" data-shortcode=\"1\" class=\"link\" target=\"\"\u003e\u003cspan\u003eInVision\u003c/span\u003e\u003c/a\u003e","l10n-variant-swap-3-img-data-srcset__0":"https://web-assets.zendesk.com/images/p-capabilities/community/1x/resource1.jpg, https://web-assets.zendesk.com/images/p-capabilities/community/2x/resource1.jpg 2x","l10n-variant-swap-3-img-data-srcset__1":"https://web-assets.zendesk.com/images/p-capabilities/community/1x/resource2.jpg, https://web-assets.zendesk.com/images/p-capabilities/community/2x/resource2.jpg 2x","l10n-variant-swap-3-img-data-srcset__2":"https://web-assets.zendesk.com/images/p-capabilities/community/1x/resource3.jpg, https://web-assets.zendesk.com/images/p-capabilities/community/2x/resource3.jpg 2x","l10n-variant-swap-3-img-data-srcset__3":"https://web-assets.zendesk.com/images/p-capabilities/community/1x/resource4.jpg, https://web-assets.zendesk.com/images/p-capabilities/community/2x/resource4.jpg 2x","l10n-variant-swap-3-img-data-srcset__4":"https://web-assets.zendesk.com/images/p-capabilities/community/1x/resource5.jpg, https://web-assets.zendesk.com/images/p-capabilities/community/2x/resource5.jpg 2x","l10n-variant-swap-3-h4__0":"La valeur inestimable des modérateurs des communautés","l10n-variant-swap-3-p__1":"Article","l10n-variant-swap-3-p__2":"Lisez l’article","l10n-variant-swap-3-span__3":"Lisez l’article","l10n-variant-swap-3-h4__4":"Pour une assistance client plus riche et évolutive","l10n-variant-swap-3-p__5":"Article","l10n-variant-swap-3-p__6":"Lisez l’article","l10n-variant-swap-3-span__7":"Lisez l’article","l10n-variant-swap-3-h4__8":"Comment Zendesk s’appuie sur la communauté Zendesk","l10n-variant-swap-3-p__9":"Article","l10n-variant-swap-3-p__10":"Lisez l’article","l10n-variant-swap-3-span__11":"Lisez l’article","l10n-variant-swap-3-h4__12":"Faites évoluer votre communauté d’assistance","l10n-variant-swap-3-p__13":"Webinar","l10n-variant-swap-3-p__14":"Regardez le webinar","l10n-variant-swap-3-span__15":"Regardez le webinar","l10n-variant-swap-3-h4__16":"Les avantages d’une communauté d’assistance qui vous appartient","l10n-variant-swap-3-p__17":"Article","l10n-variant-swap-3-p__18":"Lisez l’article","l10n-variant-swap-3-span__19":"Lisez l’article","zen-breadcrumb-1":"Zendesk pour le service client","zen-breadcrumb-2":"Forum communautaire","canonical":"https://www.zendesk.fr/service/community-forum/","seoTitle":"Logiciel de forum communautaire en 2024 | Zendesk","seoDescription":"Valorisez vos clients en demandant leur avis, recueillez leurs commentaires et comprendre leurs problèmes. Essai gratuit","seoImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-6.png","twitterImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-6.png","robots":"index,max-snippet:-1,max-image-preview:large,max-video-preview:-1,follow","shareLinks":{"twitter":"https://www.zendesk.fr/service/community-forum/?utm_source=twitter\u0026utm_medium=organic_social\u0026utm_campaign=social_share","facebook":"https://www.zendesk.fr/service/community-forum/?utm_source=facebook\u0026utm_medium=organic_social\u0026utm_campaign=social_share","linkedin":"https://www.zendesk.fr/service/community-forum/?utm_source=linkedin\u0026utm_medium=organic_social\u0026utm_campaign=social_share"},"path":"/service/community-forum/","title":"Service - Community forum","publishedAt":"2020-10-15 12:00:00","updatedAt":"2024-01-23 06:10:29","updatedAtFormatted":"23 janvier 2024","content":""},"preview":false,"id":202108005,"locale":"fr"},"__lang":"fr","__namespaces":{"header":{"brand_logoname_blog":"Blog Zendesk","newsroom":"Actualités","brand_subtitle_newsroom":"Nouvelles et annonces de l’entreprise","marketplace":"Marketplace","arialabel_toggle":"Activez/Désactivez le menu mobile","arialabel_search":"Rechercher","contact_us":"Contactez-nous","primary_btn":"Essayez gratuitement","primary_btn_blog":"Essayez gratuitement","secondary_btn_pricing":"Achetez maintenant","secondary_btn_login":"Connexion","secondary_btn_demo":"Regardez une démo","return_to_homepage":"Aller à la page d’accueil Zendesk","newsroom_navlink_press_releases":"Communiqués de presse","newsroom_navlink_media":"Ressources médias","primary_btn_newsroom":"Contact","dropdown_products":"Produits","dropdowns_service_title":"Zendesk pour le service client","dropdowns_service_subtitle":"Une solution de service complète","dropdowns_sell_title":"Zendesk pour les 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marché","dropdown_solutions_conv_crm_title":"CRM conversationnel","dropdown_solutions_conv_crm_subtitle":"Créez des liens durables avec vos clients","navlink_demo":"Démo","blog":"Blog","navlink_customers":"Témoignage client","dropdown_resources_jp":"Bibliothèque","dropdown_resources":"Ressources","dropdown_resources_blog_subtitle":"Guides, rapports et meilleures pratiques","dropdown_resources_events_title":"Événements et webinars","dropdown_resources_events_subtitle":"Apprenez où que vous soyez","dropdown_resources_training_title":"Formations et certifications","dropdown_resources_training_subtitle":"Apprenez à utiliser Zendesk et montrez votre expertise","dropdown_resources_community_title":"Communauté","dropdown_resources_community_subtitle":"Communiquez, apprenez et échangez avec des utilisateurs Zendesk","dropdown_resources_prof_srvcs_title":"Services professionnels","dropdown_resources_prof_srvcs_subtitle":"Bénéficiez de recommandations pratiques, d’une assistance dédiée et de conseils d’experts","dropdown_resources_whats_new_title":"Quoi de neuf chez Zendesk ?","dropdown_resources_whats_new_subtitle":"Découvrez les dernières nouveautés produit","dropdown_resources_developers_title":"API et développeurs","dropdown_resources_developers_subtitle":"Informations sur le développement avec Zendesk","dropdown_resources_partner_title":"Partenaires","dropdown_resources_partner_subtitle":"Comment trouver ou devenir un partenaire Zendesk","dropdown_resources_customers_title":"Témoignages de nos clients","dropdown_resources_customers_subtitle":"Découvrez à quoi ressemble la réussite","dropdown_resources_newsroom_title":"Actualités","dropdown_resources_newsroom_subtitle":"Nouvelles et annonces de l’entreprise","dropdown_resources_trust_title":"Sécurité et confiance","dropdown_resources_trust_subtitle":"Avec Zendesk, votre entreprise est protégée","navlink_local_help_center_title":"Assistance 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pour recevoir les actualités et les nouveautés Zendesk.","subscribe_heading":"Rejoignez-nous","subscribe_text":"Abonnez-vous à notre newsletter.","title":"À vos côtés au service de vos clients","col_products":"Nos produits","col_products_service":"Zendesk pour le service client","col_products_sell":"Zendesk pour les ventes","col_products_platform":"Plateforme Sunshine","col_products_marketplace":"Marketplace","col_products_whats_new":"Nouveautés produits","col_features":"Fonctionnalités phares","col_features_service_ticketing_system":"Système de gestion des tickets","col_features_messaging":"Messagerie et chat en direct","col_features_help_center":"Centre d’aide","col_features_voice":"Centre d’appels","col_features_community_forum":"Forums communautaires","col_features_analytics":"Rapports et analyses","col_features_customer_service_software":"Logiciel de service client","col_features_service_ticketing_system_software":"Logiciel de gestion des 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