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.Button{margin-right:0}.Login__popup__close{position:absolute;right:15px;top:15px;display:-webkit-box;display:-ms-flexbox;display:flex;width:25px;height:25px;background-image:url(/app/themes/liveagent/assets/images/icon-close.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center;cursor:pointer;-webkit-transition:opacity .3s;transition:opacity .3s}.Login__popup__close:active,.Login__popup__close:focus,.Login__popup__close:hover{opacity:.6}.Login__popup.active{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login{padding:0 !important;margin-left:30px !important;-webkit-transition:opacity .3s;transition:opacity .3s}.Button--login:active .tooltip,.Button--login:focus .tooltip,.Button--login:hover .tooltip{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login span{font-size:0}.Button--login span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app .Header{background-color:#fff;background-color:var(--header-background);position:fixed;top:0;z-index:99991;width:100%;height:90px;padding:.9375em 0}#app .Header .wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__logo{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__logo a{display:block;width:100%;height:100%;padding:.9375em .9375em .9375em 0}#app .Header__logo a img{display:block;max-width:8.125em;height:1.875em}#app .Header__items{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--outline{display:-webkit-box;display:-ms-flexbox;display:flex;width:6.25em}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);display:none}.Header__flags--mainmenu::after,.Header__flags--mainmenu::before{content:"";display:table}.Header__flags--mainmenu::after{clear:both}.Header__flags--mainmenu{*zoom:1}#app .Header__navigation__buttons__mobile{display:none}#app .Header__navigation{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation__buttons{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:1.5em}#app .Header__navigation__buttons 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a[href="#"]{display:none}}@media(min-width:1024px) and (max-width:1180px){#app .Header__items .Header__navigation{-webkit-box-ordinal-group:3;-ms-flex-order:2;order:2}#app .Header__items .Header__navigation__buttons{-webkit-box-ordinal-group:4;-ms-flex-order:3;order:3}#app .Header__items .Header__flags{-webkit-box-ordinal-group:2;-ms-flex-order:1;order:1}}@media(min-width:1024px) and (max-width:1179px){#app .Header__navigation ul.nav li{font-size:.875rem;padding:0 .5em}#app .Header__flags,#app .Button--login{margin-left:1em !important}#app .Header__navigation__buttons .Button{padding-left:1em;padding-right:1em;margin-left:.5em}}@media(max-device-height:1080px){#app .LoginBlock{-webkit-box-align:start !important;-ms-flex-align:start !important;align-items:flex-start !important;padding-top:8em !important}}@media(hover:hover){#app .Header__navigation ul.nav li:active a::before,#app .Header__navigation ul.nav li:focus a::before,#app .Header__navigation ul.nav li:hover 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Hãy tích hợp Slack vào LiveAgent để không bỏ lỡ các thông báo quan trọng." class="urlslab-seo-meta-tag"></head> <body class="ms_integrations-template-default single single-ms_integrations postid-242154 tich-hop slack elementor-default elementor-kit-16001"> <div id="app" class="liveagentWeb"> <header class="Header urlslab-skip-keywords urlslab-skip-fragment"> <div class="wrapper"> <div class="Header__logo urlslab-skip-lazy"> <a href="/" title="LiveAgent" hreflang="vi-VN" onover-preload="1"> <img src="https://www.liveagent.vn/app/themes/liveagent/assets/images/logo_liveagent.svg" width="121" height="30" alt="LiveAgent" class="urlslab-skip-lazy" urlslab-id="0"> </a> </div> <div class="Header__items"> <div class="Header__mobile__hamburger"> <span class="line"></span> <span class="line"></span> <span class="line"></span> </div> <div class="Header__navigation"> <div class="menu-header-naviagation-vietnamese-container"><ul id="menu-header-naviagation-vietnamese" class="nav"><li id="menu-item-315444" class="menu-item menu-item-type-custom menu-item-object-custom current-menu-ancestor menu-item-has-children menu-item-315444"><a href="#" title="Trò chuyện với đồng nghiệp bất cứ khi nào bạn muốn mà không cần rời khỏi phần mềm hỗ trợ. Hãy tích hợp Slack vào LiveAgent để không bỏ lỡ các thông báo quan trọng." hreflang="vi-VN">Sản phẩm</a> <ul class="sub-menu"> <li id="menu-item-315446" class="label-overview menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-315446"><a href="#" title="Trò chuyện với đồng nghiệp bất cứ khi nào bạn muốn mà không cần rời khỏi phần mềm hỗ trợ. Hãy tích hợp Slack vào LiveAgent để không bỏ lỡ các thông báo quan trọng." hreflang="vi-VN">Tổng quan</a> <ul class="sub-menu"> <li id="menu-item-970979" class="icn-menu-tour menu-item menu-item-type-custom menu-item-object-custom menu-item-970979"><svg class="icon icon-menu-tour"><use xlink:href="https://www.liveagent.vn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-tour"></use></svg><a href="https://www.liveagent.vn/tong-quan/" title="Cái nhìn tổng quan về LiveAgent và khám phá tất cả các công cụ và tính năng tuyệt vời trong ứng dụng help desk đa kênh của chúng tôi. Hãy dùng thử ngay hôm nay và cải thiện dịch vụ khách hàng của bạn." hreflang="vi-VN" onover-preload="1">Giới thiệu sơ nét<div class="menu-item-description">Cái nhìn tổng quan về LiveAgent</div></a> <div data-ytid="3zYfDwqNj0U" data-lightbox="youtube" class="Header__navigation__promo" style="" urlslab-lazy-bgimage="https://www.liveagent.vn/app/themes/liveagent/assets/images/tour_video.png"> <div itemscope="" itemtype="https://schema.org/VideoObject" itemprop="video"><meta itemprop="name" content="LiveAgent Product Tour"><meta itemprop="description" content="See LiveAgent from both the agent and customer point of view so you can get a taste of how it is to work with our help desk software. Our video will guide you through basic customization options, live chat implementation, reporting, and more. Having a tool like LiveAgent in your arsenal is the key to improving customer satisfaction and increasing sales. Try LiveAgent today. Our free 14-day trial requires no credit card input. https://www.liveagent.com/trial/ Royalty-free music: https://www.bensound.com/royalty-free-music/track/creative-minds Have any questions? Contact us at https://www.liveagent.com/ Follow us on social media: Instagram: https://www.instagram.com/liveagent/ Facebook: https://www.facebook.com/LiveAgent/ Twitter: https://twitter.com/LiveAgent LinkedIn: https://www.linkedin.com/company/liveagent/"><link itemprop="thumbnailUrl" content="https://i.ytimg.com/vi/3zYfDwqNj0U/sddefault.jpg"><link itemprop="contentUrl" content="https://www.youtube.com/watch?v=3zYfDwqNj0U"><link itemprop="embedUrl" content="https://www.youtube.com/embed/3zYfDwqNj0U"><meta itemprop="duration" content="P0Y0M0DT0H0M145S"><meta itemprop="uploadDate" content="2024-10-14T06:14:32+00:00"></div></div> <script> ( () => { const tourVideo = document.querySelector("li > .Header__navigation__promo"); if(tourVideo) { const parent = tourVideo.closest("li"); parent.insertAdjacentElement("afterend", tourVideo); } } )(); </script></li> </ul> </li> <li id="menu-item-315487" class="label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-315487"><a href="#" title="Trò chuyện với đồng nghiệp bất cứ khi nào bạn muốn mà không cần rời khỏi phần mềm hỗ trợ. Hãy tích hợp Slack vào LiveAgent để không bỏ lỡ các thông báo quan trọng." hreflang="vi-VN">Sản phẩm</a> <ul class="sub-menu"> <li id="menu-item-970980" class="icn-menu-help-desk menu-item menu-item-type-custom menu-item-object-custom menu-item-970980"><svg class="icon icon-menu-help-desk"><use xlink:href="https://www.liveagent.vn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-help-desk"></use></svg><a href="https://www.liveagent.vn/phan-mem-help-desk-2/" title="Khám phá tuyển tập phần mềm help desk tốt nhất trên thị trường. Lựa chọn phần mềm hỗ trợ khách hàng lý tưởng cho trang web của bạn và nâng cao dịch vụ khách hàng của bạn." hreflang="vi-VN" onover-preload="1">Help Desk<div class="menu-item-description">Phần mềm hỗ trợ khách hàng đa kênh</div></a></li> <li id="menu-item-916228" class="icn-menu-ticketing menu-item menu-item-type-post_type menu-item-object-page menu-item-916228"><svg class="icon icon-menu-ticketing"><use xlink:href="https://www.liveagent.vn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-ticketing"></use></svg><a href="https://www.liveagent.vn/phan-mem-quan-ly-ticket/" title="Chúng ta cùng khám phá một số phần mềm quản lý ticket được sử dụng nhiều nhất trên thị trường. Hãy chọn cho mình một công cụ quản lý ticket lý tưởng và nâng tầm dịch vụ khách hàng của bạn." hreflang="vi-VN" onover-preload="1">Ticketing<div class="menu-item-description">Hệ thống quản lý ticket tiên tiến</div></a></li> <li id="menu-item-358390" class="icn-menu-live-chat menu-item menu-item-type-post_type menu-item-object-page menu-item-358390"><svg class="icon icon-menu-live-chat"><use xlink:href="https://www.liveagent.vn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-live-chat"></use></svg><a href="https://www.liveagent.vn/phan-mem-live-chat/" title="Khám phá những phần mềm live chat tốt nhất trên thị trường. Chọn lựa phần mềm live chat lý tưởng cho website của bạn giúp nâng cao dịch vụ khách hàng." hreflang="vi-VN" onover-preload="1">Live Chat<div class="menu-item-description">Công cụ live chat nhanh nhất thị trường</div></a></li> </ul> </li> <li id="menu-item-315503" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-315503"><a href="#" title="Trò chuyện với đồng nghiệp bất cứ khi nào bạn muốn mà không cần rời khỏi phần mềm hỗ trợ. Hãy tích hợp Slack vào LiveAgent để không bỏ lỡ các thông báo quan trọng." hreflang="vi-VN">sub</a> <ul class="sub-menu"> <li id="menu-item-970981" class="icn-thumbsup menu-item menu-item-type-custom menu-item-object-custom menu-item-970981"><svg class="icon icon-thumbsup"><use xlink:href="https://www.liveagent.vn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#thumbsup"></use></svg><a href="https://www.liveagent.vn/phan-mem-cskh-tren-mang-xa-hoi/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="vi-VN" onover-preload="1">Mạng xã hội<div class="menu-item-description">Phản hồi trực tiếp cho người theo dõi từ LiveAgent</div></a></li> <li id="menu-item-695932" class="icn-phone menu-item menu-item-type-post_type menu-item-object-page menu-item-695932"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.vn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#phone"></use></svg><a href="https://www.liveagent.vn/phan-mem-tong-dai-cuoc-goi-tot-nhat/" title="Cùng tìm hiểu bộ phần mềm tổng đài cuộc gọi tốt nhất trên thị trường. Lựa chọn phần mềm tổng đài lý tưởng cho website của bạn cũng như nâng cao chất lượng dịch vụ khách hàng." hreflang="vi-VN" onover-preload="1">Tổng đài cuộc gọi<div class="menu-item-description">Phần mềm tổng đài tích hợp sẵn</div></a></li> <li id="menu-item-970982" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-970982"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.vn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#lightbulb"></use></svg><a href="https://www.liveagent.vn/phan-mem-co-so-tri-thuc-2/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="vi-VN" onover-preload="1">Cơ sở tri thức<div class="menu-item-description">Cung cấp các giải pháp Self-Service</div></a></li> </ul> </li> <li id="menu-item-315515" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-315515"><a href="#" title="Trò chuyện với đồng nghiệp bất cứ khi nào bạn muốn mà không cần rời khỏi phần mềm hỗ trợ. Hãy tích hợp Slack vào LiveAgent để không bỏ lỡ các thông báo quan trọng." hreflang="vi-VN">Dùng cho</a> <ul class="sub-menu"> <li id="menu-item-315519" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-315519"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.vn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-business-solutions"></use></svg><a href="https://www.liveagent.vn/doanh-nghiep/" title="Khám phá LiveAgent - phần mềm hỗ trợ khách hàng linh hoạt, dễ mở rộng và tùy chỉnh cho mọi doanh nghiệp. Tăng 30% doanh thu, cải thiện 97% sự hài lòng của khách hàng với phản hồi nhanh chóng. Thử nghiệm miễn phí 30 ngày, không cần thẻ tín dụng. Tham gia cùng những tên tuổi lớn như Forbes, Airbus, và Nascar để tối ưu hóa trải nghiệm khách hàng của bạn ngay hôm nay!" hreflang="vi-VN" onover-preload="1">Doanh nghiệp<div class="menu-item-description">Doanh nghiệp khác nhau, giải pháp khác nhau</div></a></li> <li id="menu-item-315524" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-315524"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.vn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#shop"></use></svg><a href="https://www.liveagent.vn/nganh-cong-nghiep/" title="LiveAgent có thể đáp ứng các yêu cầu của một số lĩnh vực kinh doanh. Hãy xem cách LiveAgent đáp ứng các nhu cầu của bạn và cải thiện dịch vụ hỗ trợ khách hàng." hreflang="vi-VN" onover-preload="1">Theo lĩnh vực<div class="menu-item-description">Áp dụng LiveAgent vào ngành nghề của bạn</div></a></li> <li id="menu-item-713802" class="icn-menu-use-cases menu-item menu-item-type-post_type_archive menu-item-object-ms_success-stories menu-item-713802"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.vn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-use-cases"></use></svg><a href="https://www.liveagent.vn/cau-chuyen-thanh-cong/" title="Công ty cung cấp các giải pháp VoIP và hỗ trợ khách hàng. Có blog, học viện, hội thảo trực tuyến và các mẫu template. Công ty có đánh giá tốt từ khách hàng và giải thưởng. Có chương trình Affiliate và đối tác kinh doanh. Có phần mềm CSKH, thoại VoIP, self-service, tổng đài và hệ thống quản lý khiếu nại. Công cụ tính toán chi phí cũng được cung cấp." hreflang="vi-VN" onover-preload="1">Theo trường hợp sử dụng<div class="menu-item-description">Một sản phẩm áp dụng cho nhiều hoàn cảnh</div></a></li> </ul> </li> <li id="menu-item-315528" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom current-menu-ancestor current-menu-parent menu-item-has-children menu-item-315528"><a href="#" title="Trò chuyện với đồng nghiệp bất cứ khi nào bạn muốn mà không cần rời khỏi phần mềm hỗ trợ. Hãy tích hợp Slack vào LiveAgent để không bỏ lỡ các thông báo quan trọng." hreflang="vi-VN">Tích hợp</a> <ul class="sub-menu"> <li id="menu-item-953273" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-953273"><a href="https://www.liveagent.vn/tich-hop/whatsapp/" title="Khám phá tích hợp WhatsApp với LiveAgent để nâng cao dịch vụ khách hàng của bạn. Dễ dàng quản lý và trả lời tin nhắn WhatsApp từ dashboard LiveAgent, cải thiện quy trình làm việc và tăng sự hài lòng của khách hàng. Dùng thử miễn phí 30 ngày để trải nghiệm tích hợp liền mạch này." hreflang="vi-VN" onover-preload="1">WhatsApp</a></li> <li id="menu-item-315531" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-custom menu-item-object-custom menu-item-315531"><a href="https://www.liveagent.vn/tich-hop/wordpress/" title="Nâng tầm dịch vụ hỗ trợ khách hàng cho các trang Wordpress của bạn. Trình tích hợp Wordpress của LiveAgent cho phép bạn đặt nút trò chuyện trên trang web của mình." hreflang="vi-VN" onover-preload="1">WordPress</a></li> <li id="menu-item-315532" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-315532"><a href="https://www.liveagent.vn/tich-hop/prestashop/" title="Nếu bạn muốn khách hàng mau chóng liên hệ bạn hơn, hãy cân nhắc đến việc đặt một nút trò chuyện cho trang web Prestashop của bạn với tích hợp LiveAgent của chúng tôi." hreflang="vi-VN" onover-preload="1">Prestashop</a></li> <li id="menu-item-315536" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-custom menu-item-object-custom menu-item-315536"><a href="https://www.liveagent.vn/tich-hop/magento/" title="Tích hợp Magento 2 vào trong LiveAgent và cải thiện quy trình làm việc của bạn. Phiếu sẽ theo dõi đơn hàng của khách hàng bạn và bạn có thể sử dụng một nền tảng duy nhất." hreflang="vi-VN" onover-preload="1">Magento</a></li> <li id="menu-item-315538" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-custom menu-item-object-custom menu-item-315538"><a href="https://www.liveagent.vn/tich-hop/shopify/" title="Nếu bạn muốn khách hàng của bạn liên hệ bạn nhanh chóng hơn, hãy xem xét việc tích hợp Shopify cho LiveAgent. Việc tích hợp này cho phép bạn thiết lập live chat trên cửa hàng điện tử của bạn." hreflang="vi-VN" onover-preload="1">Shopify</a></li> <li id="menu-item-315541" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-custom menu-item-object-custom menu-item-315541"><a href="https://www.liveagent.vn/tich-hop/mailchimp/" title="Một phần mềm quản lý phiếu có thể làm được nhiều hơn với tích hợp Mailchimp cho LiveAgent. Tích hợp Mailchimp cho phép bạn quản lý danh bạ từ bàn hỗ trợ của mình." hreflang="vi-VN" onover-preload="1">Mailchimp</a></li> <li id="menu-item-315544" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-custom menu-item-object-custom menu-item-315544"><a href="https://www.liveagent.vn/tich-hop/pipedrive/" title="Theo dõi khách hàng tiềm năng và khuyến mãi của bạn với tích hợp PipeDrive cho LiveAgent. Ứng dụng tích hợp này gom mọi dữ liệu của bạn vào trong một bảng điều khiển để đơn giản quy trình làm việc của bạn." hreflang="vi-VN" onover-preload="1">PipeDrive</a></li> <li id="menu-item-315562" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-custom menu-item-object-custom current-menu-item menu-item-315562"><a href="https://www.liveagent.vn/tich-hop/slack/" aria-current="page" title="Trò chuyện với đồng nghiệp bất cứ khi nào bạn muốn mà không cần rời khỏi phần mềm hỗ trợ. Hãy tích hợp Slack vào LiveAgent để không bỏ lỡ các thông báo quan trọng." hreflang="vi-VN">Slack</a></li> <li id="menu-item-315563" class="button-more-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-315563"><a href="/tich-hop/" title="Khám phá cách tối đa hóa giá trị phần mềm helpdesk của bạn với tích hợp LiveAgent. Tăng sự hài lòng của khách hàng qua các plugin, ứng dụng đa dạng và tích hợp VoIP từ các đối tác hàng đầu như CallTo365, AstraQom, GDMS, và nhiều hơn. Truy cập để tìm hiểu cách tối ưu hóa quy trình làm việc và đơn giản hóa công việc kinh doanh của bạn." hreflang="vi-VN" onover-preload="1">Các nền tảng khác</a></li> </ul> </li> </ul> </li> <li id="menu-item-315565" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-315565"><a href="#" title="Trò chuyện với đồng nghiệp bất cứ khi nào bạn muốn mà không cần rời khỏi phần mềm hỗ trợ. Hãy tích hợp Slack vào LiveAgent để không bỏ lỡ các thông báo quan trọng." hreflang="vi-VN">Tài nguyên</a> <ul class="sub-menu"> <li id="menu-item-315568" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-315568"><a href="#" title="Trò chuyện với đồng nghiệp bất cứ khi nào bạn muốn mà không cần rời khỏi phần mềm hỗ trợ. Hãy tích hợp Slack vào LiveAgent để không bỏ lỡ các thông báo quan trọng." hreflang="vi-VN">Tìm hiểu</a> <ul class="sub-menu"> <li id="menu-item-315572" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom menu-item-315572"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.vn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#graduation"></use></svg><a href="https://www.liveagent.vn/hoc-vien/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="vi-VN" onover-preload="1">Học viện<div class="menu-item-description">Để trở thành một chuyên gia CSKH</div></a></li> <li id="menu-item-315576" class="icn-menu-templates menu-item menu-item-type-custom menu-item-object-custom menu-item-315576"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.vn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-templates"></use></svg><a href="https://www.liveagent.vn/mau-template/" title="Khám phá bộ sưu tập mẫu email chuyên nghiệp từ LiveAgent giúp bạn tối ưu hóa dịch vụ khách hàng với các mẫu như email chào mừng, tri ân, đào tạo khách hàng và thông báo ra mắt sản phẩm. Tùy chỉnh dễ dàng để nâng cao trải nghiệm và tăng hiệu quả kinh doanh ngay hôm nay!" hreflang="vi-VN" onover-preload="1">Mẫu template<div class="menu-item-description">Template tùy chỉnh theo mỗi dịp lễ</div></a></li> <li id="menu-item-751104" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-751104"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.vn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-checklists"></use></svg><a href="https://www.liveagent.vn/checklists/" title="Streamline your workflow and complete any task efficiently. Choose from a variety of checklists and start improving immediately." hreflang="vi-VN" onover-preload="1">Checklist<div class="menu-item-description">Cách thức quản lý quy trình làm việc của bạn</div></a></li> </ul> </li> <li id="menu-item-315579" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-315579"><a href="#" title="Trò chuyện với đồng nghiệp bất cứ khi nào bạn muốn mà không cần rời khỏi phần mềm hỗ trợ. Hãy tích hợp Slack vào LiveAgent để không bỏ lỡ các thông báo quan trọng." hreflang="vi-VN">sub</a> <ul class="sub-menu"> <li id="menu-item-315580" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-315580"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.vn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#pencil"></use></svg><a href="https://www.liveagent.vn/blog/" title="Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="vi-VN" onover-preload="1">Blog<div class="menu-item-description">Tin tức trong lĩnh vực CSKH và LiveAgent</div></a></li> <li id="menu-item-315581" class="icn-menu-glossary menu-item menu-item-type-custom menu-item-object-custom menu-item-315581"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.vn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-glossary"></use></svg><a href="https://www.liveagent.vn/thuat-ngu-ho-tro-khach-hang/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="vi-VN" onover-preload="1">huật ngữ<div class="menu-item-description">Các thuật ngữ trong lĩnh vực CSKH</div></a></li> <li id="menu-item-315582" class="icn-menu-directory menu-item menu-item-type-custom menu-item-object-custom menu-item-315582"><svg class="icon icon-menu-directory"><use xlink:href="https://www.liveagent.vn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-directory"></use></svg><a href="https://www.liveagent.vn/danh-ba/" title="Khám phá danh bạ liên hệ hỗ trợ khách hàng tại LiveAgent, nơi bạn có thể dễ dàng tìm thấy thông tin liên lạc của các công ty hàng đầu như Apple, Adobe, Dell, và nhiều hơn nữa. Truy cập ngay để giải quyết nhu cầu hỗ trợ khách hàng của bạn một cách nhanh chóng và hiệu quả!" hreflang="vi-VN" onover-preload="1">Danh bạ<div class="menu-item-description">Thông tin liên hệ hỗ trợ khách hàng của các doanh nghiệp</div></a></li> </ul> </li> <li id="menu-item-315585" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-315585"><a href="#" title="Trò chuyện với đồng nghiệp bất cứ khi nào bạn muốn mà không cần rời khỏi phần mềm hỗ trợ. Hãy tích hợp Slack vào LiveAgent để không bỏ lỡ các thông báo quan trọng." hreflang="vi-VN">sub</a> <ul class="sub-menu"> <li id="menu-item-315597" class="icn-menu-typing-test menu-item menu-item-type-custom menu-item-object-custom menu-item-315597"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.vn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-typing-test"></use></svg><a href="https://www.liveagent.vn/kiem-tra-danh-may/" title="Kiểm tra kỹ năng đánh máy của bạn với kiểm tra đánh máy miễn phí của LiveAgent. Tìm hiểu tốc độ đánh máy chỉ trong vài phút và thực hành miễn phí để cải thiện." hreflang="vi-VN" onover-preload="1">Test đánh máy<div class="menu-item-description">Cải thiện tốc độ đánh máy của bạn</div></a></li> <li id="menu-item-953274" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-953274"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.vn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-reviews"></use></svg><a href="https://www.liveagent.vn/reviews/" title="Tìm hiểu danh mục phần mềm quản lý email và các dịch vụ khách hàng để tìm lựa chọn tốt nhất cho doanh nghiệp của bạn. Zoho Mail là một giải pháp mạnh mẽ, mặc dù có thể gặp khó khăn ban đầu." hreflang="vi-VN" onover-preload="1">Review<div class="menu-item-description">Các đánh giá về tính năng phần mềm</div></a></li> <li id="menu-item-751105" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-751105"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.vn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Cổng thông tin hỗ<div class="menu-item-description">Các bài viết hướng dẫn</div></a></li> </ul> </li> <li id="menu-item-315604" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-315604"><a href="#" title="Trò chuyện với đồng nghiệp bất cứ khi nào bạn muốn mà không cần rời khỏi phần mềm hỗ trợ. Hãy tích hợp Slack vào LiveAgent để không bỏ lỡ các thông báo quan trọng." hreflang="vi-VN">Về công ty</a> <ul class="sub-menu"> <li id="menu-item-358430" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-358430"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.vn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#heart"></use></svg><a href="https://www.liveagent.vn/ve-chung-toi/ve-liveagent/" title="Khám phá LiveAgent - phần mềm helpdesk tiên phong ra đời từ nhu cầu thực tế, hiện phục vụ hơn 150 triệu người dùng và 40.000 doanh nghiệp trên toàn cầu. Tìm hiểu sứ mệnh và tầm nhìn của chúng tôi, nơi dịch vụ khách hàng xuất sắc trở thành tiêu chuẩn. Tham gia cộng đồng khách hàng hài lòng của chúng tôi và cải thiện dịch vụ khách hàng của bạn ngay hôm nay! Bắt đầu dùng thử miễn phí 14 ngày không cần thẻ tín dụng." hreflang="vi-VN" onover-preload="1">Về chúng tôi<div class="menu-item-description">Đội ngũ đằng sau các sản phẩm</div></a></li> <li id="menu-item-315653" class="icn-trophy menu-item menu-item-type-custom menu-item-object-custom menu-item-315653"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.vn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#trophy"></use></svg><a href="https://www.liveagent.vn/chung-nhan-giai-thuong/" title="Khám phá những chứng nhận và giải thưởng danh giá mà LiveAgent đã giành được, khẳng định vị thế hàng đầu trong ngành phần mềm hỗ trợ khách hàng và live chat. Trải nghiệm dịch vụ chất lượng với hỗ trợ khách hàng 24/7, không cần thông tin thẻ tín dụng. Dùng thử miễn phí ngay!" hreflang="vi-VN" onover-preload="1">Giải thưởng<div class="menu-item-description">Các giải thưởng và thành tựu của chúng tôi</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-315679" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-315679"><a href="/tinh-nang/" title="Khám phá các tính năng nổi bật của LiveAgent - phần mềm help desk đa kênh với hệ thống phiếu hỗ trợ, quản lý nhân viên, phát hiện trùng lặp, nhật ký kiểm tra, và nhiều hơn nữa. Nâng cao hiệu quả dịch vụ khách hàng với phân phối phiếu tự động, giờ làm việc linh hoạt, và tin nhắn soạn sẵn. Tìm hiểu thêm để tối ưu hóa trải nghiệm khách hàng của bạn!" hreflang="vi-VN" onover-preload="1">Tiện ích</a></li> <li id="menu-item-803056" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-803056"><a href="/bang-phi-dich-vu/" title="Các gói phí của LiveAgent khởi điểm ở mức $15/agent/tháng bao gồm các tính năng quản lý email bằng ticket, live chat, cơ sở tri thức và nhiều tiện ích khác. Trọn tất cả các tính năng chỉ $69/agent/tháng." hreflang="vi-VN" onover-preload="1">Bảng phí</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/dang-ky-dung-thu/" class="Button Button--full" title="Bạn đang xem xét sử dụng phần mềm chăm sóc khách hàng của LiveAgent? Chỉ cần điền thêm các thông tin bên dưới là bạn có thể bắt đầu quá trình dùng thử miễn phí, không yêu cầu ràng buộc, không cần thẻ tín dụng." hreflang="vi-VN" onover-preload="1"> <span>Dùng thử miễn phí</span> </a> <a href="/dang-nhap/" class="Button Button--login" title="Đăng nhập vào tài khoản LiveAgent của bạn trên trang này. Đầu tiên, điền vào tên công ty và tiếp tục với tên người dùng và mật mã để đăng nhập thành công." hreflang="vi-VN" onover-preload="1"> <span>Đăng nhập</span> <span class="tooltip">Đăng nhập</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/dung-thu/" class="Button Button--outline" title="Bạn có muốn tìm hiểu thêm về LiveAgent? Yêu cầu bản demo miễn phí để tìm hiểu thêm về LiveAgent và cách nó có thể giúp bạn thành công." hreflang="vi-VN" onover-preload="1"> <span>Bản Demo</span> </a> <a href="/dang-ky-dung-thu/" class="Button Button--full" title="Bạn đang xem xét sử dụng phần mềm chăm sóc khách hàng của LiveAgent? Chỉ cần điền thêm các thông tin bên dưới là bạn có thể bắt đầu quá trình dùng thử miễn phí, không yêu cầu ràng buộc, không cần thẻ tín dụng." hreflang="vi-VN" onover-preload="1"> <span>Dùng thử miễn phí</span> </a> <a href="/dang-nhap/" class="Button Button--login" title="Đăng nhập vào tài khoản LiveAgent của bạn trên trang này. Đầu tiên, điền vào tên công ty và tiếp tục với tên người dùng và mật mã để đăng nhập thành công." hreflang="vi-VN" onover-preload="1"> <span>Đăng nhập</span> <span class="tooltip">Đăng nhập</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-vi" lang="vi"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vn" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Châu Âu</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Châu Á</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Trung Đông</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">Châu Mỹ</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Châu Âu</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/integracii/slack/" title="Говорете си с колегите си по всяко време без да излизате от help desk приложението си. Интеграцията на LiveAgent със Slack ви доставя съобщемията, за да не ги изтървете." hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/integrace/slack/" title="Chatujte se svými kolegy kdykoli chcete, aniž byste museli opustit svůj help desk. Integrace se službou Slack pro LiveAgent vám přináší zprávy tak, abyste je nepropásly." hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/" title="LiveAgent tilbyder en alt-i-en helpdesk-løsning, der forenkler kundesupport med funktioner som livechat, callcenter og billetteringssystem. Start din gratis prøveperiode uden forpligtelser og oplev, hvordan du kan forbedre din kundeservice og øge indtægterne med vores nemt implementerbare software. Oplev hvorfor virksomheder som Forbes og Airbus vælger LiveAgent til deres supportbehov. Besøg os for at se, hvordan vores multi-kanal integrationer kan løfte din kundeservice til nye højder." hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/integrationen/slack/" title="Chatten Sie mit Ihren Teamkollegen, wann immer Sie wollen, ohne Ihren Helpdesk zu verlassen. Die Slack-Integration für LiveAgent bringt Ihnen Nachrichten, damit Sie sie nichts verpassen." hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/integratsioonid/slack-et/" title="Vestelge oma meeskonnakaaslastega alati, kui soovite, ilma oma klienditoe lauast lahkumata. Slacki integratsioon LiveAgentile toob Teieni sõnumeid, nii et Te ei ma neid maha." hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/integraciones/slack/" title="Descubre cómo la integración de Slack con LiveAgent optimiza la comunicación en equipo, permitiendo recibir notificaciones automáticas sobre tickets nuevos, abiertos o cerrados, y configurar reglas personalizadas. Aumenta la eficiencia y mantente al tanto de las interacciones con clientes en tiempo real. ¡Integra Slack con LiveAgent y transforma tu flujo de trabajo hoy mismo!" hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/integrations/slack/" title="Discutez avec vos collègues quand vous le souhaitez sans quitter votre centre d'assistance. L'intégration de Slack pour LiveAgent vous apporte des messages pour que vous ne manquiez rien." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/ensomatoseis/slack/" title="Συνομιλήστε με τους συνεργάτες σας όποτε επιθυμείτε χωρίς να απομακρυνθείτε από το help desk σας. Η ενσωμάτωση του Slack με το LiveAgent σας προωθεί τα μηνύματα ώστε να μην τα χάσετε.." hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/" title="Odlična korisnička usluga počinje s boljim help desk softverom. Pogledajte prednosti LiveAgent-a i započnite s upotrebom za 5 minuta." hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/integrazioni/slack/" title="Chatta con i tuoi compagni di squadra ogni volta che vuoi senza lasciare il tuo help desk. L'integrazione Slack per LiveAgent ti porta messaggi in modo da non perderteli." hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/" title="Lieliska klientu apkalpošana sākas ar labāku Palīdzības Dienesta Programmatūru. Apskatiet LiveAgent priekšrocības un sāciet darbu ar to 5 minūšu laikā." hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/integracijos/slack/" title="Integruokite Slack su LiveAgent ir gaukite realaus laiko įspėjimus apie bilietus tiesiai Slack kanale. Patobulinkite bendradarbiavimą!" hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/integraciok/slack/" title="Fedezze fel, hogyan teheti hatékonyabbá csapatmunkáját a Slack és a LiveAgent integrációjával! Használja ki a valós idejű üzenetváltást, fájlmegosztást, és testreszabható értesítéseket, miközben egyszerűen követheti nyomon ügyfélszolgálati jegyeit. Próbálja ki ingyen, és élvezze a zökkenőmentes együttműködést a LiveAgenttel!" hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/integraties/slack/" title="Chat wanneer u maar wilt met uw teamgenoten zonder uw helpdesk te verlaten. De integratie van Slack voor LiveAgent zorgt voor berichten zodat u deze niet zult missen." hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/intergrering/slack/" title="Chat med lagkameratene dine når du vil uten å forlate brukerstøtten. Slack integrasjon for LiveAgent gir deg meldinger slik at du ikke går glipp av det." hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/integracje/slack/" title="Rozmawiaj ze swoimi kolegami z zespołu, kiedy tylko chcesz, bez opuszczania działu pomocy. Integracja LiveAgent ze Slackiem usprawnia komunikację, więc nie przegapisz żadnych wiadomościk." hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/integrari/slack/" title="Discutați cu colegii dvs. de echipă oricând doriți, fără a părăsi biroul de asistență. Integrarea Slack pentru LiveAgent vă aduce mesajele astfel încât să nu le pierdeți." hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/integracii/slack/" title="В любое время общайтесь в чате с коллегами по команде, не выходя из системы Help Desk. Интеграция приложения Slack с LiveAgent доставит вам все сообщения, чтобы вы ничего не пропустили." hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/" title="Skvelý zákaznícky servis začína lepším help desk softvérom. Pozrite si výhody LiveAgenta a začnite s ním za 5 minút." hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/integracije/slack/" title="Izkoristite moč integracije Slacka z LiveAgentom za izboljšano komunikacijo in hitro odzivnost vaše ekipe. Ta brezplačno dostopna rešitev omogoča realnočasovno izmenjavo sporočil in datotek ter obvestila o novih in spremenjenih zahtevkih, pri čemer vam ni treba zapustiti nadzorne plošče LiveAgent. Nastavite prilagojena Slack obvestila in poenostavite svoje poslovanje še danes!" hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Châu Á</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/zhenghe/slack/" title="不用离开服务台，随时都可以和您的队友沟通。Slack的LiveAgent集成可以给您发送新的消息，所以您不会错过它。" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/integration/slack/" title="Makipag-chat sa iyong mga ka-pangkat kahit kailan mo nais nang hindi umaalis sa iyong help desk. Ang integrasyon ng Slack para sa LiveAgent ay nagdadala sa iyo ng mga mensahe upang hindi mo ito mapalampas." hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </span> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Trung Đông</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/altakamol/slack/" title="تحدث مع زملائك في الفريق وقتما تشاء بدون ترك مكتب المساعدة. حيث يجلب لك تكامل Slack مع LiveAgent الرسائل حتى لا يفوتك أي شيء." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">Châu Mỹ</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/integrations/slack/" title="Integrate Slack with LiveAgent to enhance team collaboration and streamline customer service. Receive automatic notifications for ticket updates directly in Slack, ensuring you never miss an important message. Set up custom alerts and leverage seamless integration via native options or Zapier. Discover the power of combining Slack's real-time messaging with LiveAgent's customer support capabilities. Visit for a free trial and elevate your team's efficiency today!" hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/integracoes/slack/" title="Converse com seus colegas de equipe sempre que quiser, sem sair do help desk. A integração do Slack para LiveAgent traz as mensagens para você para que você não as perca." hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="Đã sao chép!"> <div class="Post Post--sidebar-right" itemscope itemtype="http://schema.org/TechArticle"> <meta itemprop="url" content="https://www.liveagent.vn/tich-hop/slack/"> <span itemprop="publisher" itemscope itemtype="http://schema.org/Organization"><meta itemprop="name" content="LiveAgent"></span> <style id="compactheader-css" 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#fa9531}.SortingMenu__desc{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.SortingMenu__desc::before{width:1em;height:1em;content:"";display:block;margin-right:.5em;background:url(/app/themes/liveagent/assets/images/icon-sorting.svg) center center no-repeat;background-size:contain;-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}@media(hover:hover){.SortingMenu__title.active:hover::before{-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}</style> <div class="compact-header__placeholder"> <div class="compact-header compact-header--lvl-2 urlslab-skip-lazy"> <div class="compact-header__wrapper wrapper"> <div class="compact-header__left">  <div class="breadcrumbs"><div class="breadcrumbs-inner"><ol itemscope itemtype="https://schema.org/BreadcrumbList"><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a itemscope itemtype="https://schema.org/WebPage" itemprop="item" itemid="https://www.liveagent.vn/tich-hop/" href="https://www.liveagent.vn/tich-hop/" title="Khám phá cách tối đa hóa giá trị phần mềm helpdesk của bạn với tích hợp LiveAgent. Tăng sự hài lòng của khách hàng qua các plugin, ứng dụng đa dạng và tích hợp VoIP từ các đối tác hàng đầu như CallTo365, AstraQom, GDMS, và nhiều hơn. Truy cập để tìm hiểu cách tối ưu hóa quy trình làm việc và đơn giản hóa công việc kinh doanh của bạn." hreflang="vi-VN" onover-preload="1"><span itemprop="name">Tích hợp </span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Slack</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-slack">Slack</h1>   <div class="compact-header__text"><p class="flowhunt-skip"></p><p>Slack là công cụ cộng tác nhóm miễn phí, hỗ trợ trao đổi tin nhắn và tập tin. Tích hợp Slack vào LiveAgent giúp nhận thông báo tự động, quản lý hỗ trợ khách hàng hiệu quả, và tăng cường giao tiếp nội bộ trong thời gian thực.</p></div>   <div class="compact-header__buttons"> <div class="compact-header__buttons-items"> <div class="compact-header__buttons-item"> <a href="/dang-ky-dung-thu/" class=" Button Button--outline Button--outline-gray" title="Tích hợp gốc" target="" rel="" onclick="" hreflang="vi-VN" onover-preload="1"> <span>Tích hợp gốc</span> </a> </div> <div class="compact-header__buttons-item"> <a href="https://slack.com/marketplace/A22HM1G2K-liveagent?next_id=0%3Futm_medium%3Dreferral" class=" Button Button--outline" title="Tích hợp bên ngoài" target="_blank" rel="" onclick="" urlslab_href_old="https://qualityunit.slack.com/apps/A22HM1G2K-liveagent?next_id=0?utm_medium=referral&utm_source=liveagent&utm_campaign=integration" hreflang="en-US"> <span>Tích hợp bên ngoài</span> </a> </div> <div class="compact-header__buttons-item"> <a href="https://zapier.com/apps/liveagent/integrations/slack?utm_medium=referral&utm_source=liveagent&utm_campaign=integration" class=" Button Button--outline" title="Tích hợp Zapier" target="_blank" rel="" onclick="" hreflang="en"> <span>Tích hợp Zapier</span> </a> </div> </div> </div>   <div class="compact-header__tags"> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Hạng mục:</div> <ul class="compact-header__tags-list"> <li> <a href="https://www.liveagent.vn/tich-hop/#cong-cu-cong-tac" title="Công cụ cộng tác" hreflang="vi-VN" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.vn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#tag-solid"></use> </svg> Công cụ cộng tác </a> </li> </ul> </div> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Có sẵn trong:</div> <ul class="compact-header__tags-list"> <li> <a href="/bang-phi-dich-vu/" title="Small" hreflang="vi-VN" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.vn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#tag-solid"></use> </svg> Small </a> </li> <li> <a href="/bang-phi-dich-vu/" title="Medium" hreflang="vi-VN" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.vn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#tag-solid"></use> </svg> Medium </a> </li> <li> <a href="/bang-phi-dich-vu/" title="Large" hreflang="vi-VN" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.vn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#tag-solid"></use> </svg> Large </a> </li> </ul> </div> </div>  </div> <div class="compact-header__right">  <div class="compact-header__toc js-toc"><div class="FilterMenu"><div class="FilterMenu__title js-toc__title"></div><div class="FilterMenu__items js-toc__items"><div class="FilterMenu__items--inn"><a href="#h-what-is-slack" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Trò chuyện với đồng nghiệp bất cứ khi nào bạn muốn mà không cần rời khỏi phần mềm hỗ trợ. Hãy tích hợp Slack vào LiveAgent để không bỏ lỡ các thông báo quan trọng." hreflang="vi-VN"><span class="FilterMenu__item-title js-toc__item-title">Slack là gì?</span></a><a href="#h-how-can-you-benefit-from-using-slack-at-work" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Trò chuyện với đồng nghiệp bất cứ khi nào bạn muốn mà không cần rời khỏi phần mềm hỗ trợ. Hãy tích hợp Slack vào LiveAgent để không bỏ lỡ các thông báo quan trọng." hreflang="vi-VN"><span class="FilterMenu__item-title js-toc__item-title">Các lợi ích khi sử dụng Slack tại nơi làm việc?</span></a><a href="#h-how-can-you-benefit-from-connecting-slack-with-liveagent" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Trò chuyện với đồng nghiệp bất cứ khi nào bạn muốn mà không cần rời khỏi phần mềm hỗ trợ. Hãy tích hợp Slack vào LiveAgent để không bỏ lỡ các thông báo quan trọng." hreflang="vi-VN"><span class="FilterMenu__item-title js-toc__item-title">Các lợi ích khi kết nối Slack với LiveAgent?</span></a><a href="#h-slack-integration-with-liveagent" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Trò chuyện với đồng nghiệp bất cứ khi nào bạn muốn mà không cần rời khỏi phần mềm hỗ trợ. Hãy tích hợp Slack vào LiveAgent để không bỏ lỡ các thông báo quan trọng." hreflang="vi-VN"><span class="FilterMenu__item-title js-toc__item-title">Tích hợp Slack vào LiveAgent</span></a><a href="#h-how-to-setup-custom-slack-notifications-in-liveagent" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Trò chuyện với đồng nghiệp bất cứ khi nào bạn muốn mà không cần rời khỏi phần mềm hỗ trợ. Hãy tích hợp Slack vào LiveAgent để không bỏ lỡ các thông báo quan trọng." hreflang="vi-VN"><span class="FilterMenu__item-title js-toc__item-title">Cách thiết lập thông báo Slack tùy chỉnh trong LiveAgent</span></a><a href="#h-how-to-integrate-slack-with-liveagent-via-zapier" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Trò chuyện với đồng nghiệp bất cứ khi nào bạn muốn mà không cần rời khỏi phần mềm hỗ trợ. Hãy tích hợp Slack vào LiveAgent để không bỏ lỡ các thông báo quan trọng." hreflang="vi-VN"><span class="FilterMenu__item-title js-toc__item-title">Cách tích hợp Slack vào LiveAgent thông qua Zapier</span></a></div></div></div></div>   <div class="compact-header__image"> <meta itemprop="image" content="https://www.liveagent.vn/app/themes/liveagent/assets/images/compact_header_integrations.png?ver=1.25.54"> <picture><img fetchpriority="high" src="https://www.liveagent.vn/app/themes/liveagent/assets/images/compact_header_integrations.png?ver=1.25.54" alt="Slack" class="compact-header__img" urlslab-id="28"></picture> <div class="compact-header__logo"> <meta itemprop="image" content="https://www.liveagent.com/app/uploads/2019/10/slack-logo-new-185x47.png"> <picture><source srcset="https://www.liveagent.vn/wp/urlslab-download/57878ed6fa7db8f520976ed8303a65d9/slack-logo-new-185x47.png.webp" type="image/webp"></source><img fetchpriority="high" src="https://www.liveagent.vn/wp/urlslab-download/811e0f5ebee530a2fab7e18816d5920b/slack-logo-new-185x47.png" class="compact-header__logo-img" urlslab-id="29"></picture> </div> </div>  </div>   </div> </div> </div> <div class="wrapper Post__container"> <div class="Post__sidebar"> <div class="Signup__sidebar-wrapper"> <div class="Signup__sidebar urlslab-skip-keywords js-sidebar-sticky"> <div class="Signup__sidebar__title">Dùng thử miễn phí</div> <div class="Signup__sidebar__subtitle">Không điều kiện ràng buộc</div> <form data-form-type="signup-trial-form" data-id="signup" data-plan-type="FreeTrial" data-free-form> <input data-id="grecaptcha" name="grecaptcha" type="hidden" value="" autocomplete="off"> <input data-id="ga_client_id" name="ga_client_id" type="hidden" value="" autocomplete="off"> <div data-id="nameFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <input type="text" data-type="text" name="fullname" placeholder="Họ và tên" value="" required="required" autocomplete="off" maxlength="100"> </div> <div class="ErrorMessage"></div> </div> <div data-id="mailFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <input type="email" name="email" placeholder="Email" value="" required="required" autocomplete="off" maxlength="255"> </div> <div class="ErrorMessage"></div> </div> <div data-id="domainFieldmain" class="Signup__sidebar__item Signup__sidebar__item domain"> <div class="InputWrapper"> <input type="text" data-type="text" name="subdomain" placeholder="Tên công ty" required="required" autocomplete="off" maxlength="25"> <div class="Signup__sidebar__item__domain">.ladesk.com</div> </div> <div class="Signup__sidebar__item__info Tooltip"> <div class="Signup__sidebar__item__info__icon ComparePlans__info-icon fontello-info"></div> <div class="Tooltip__text Tooltip__text--right">Chọn tên cho miền phụ LiveAgent của bạn. Hầu hết mọi người chọn tên công ty hoặc tên nhóm của họ.</div> </div> <div class="ErrorMessage"></div> </div> <div data-id="regionFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <div class="FilterMenu isSingleSelect"> <div class="FilterMenu__title flex flex-align-center"> <span>Choose your region (datacenter location)</span> </div> <div class="FilterMenu__items"> <div class="FilterMenu__items--inn"> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" name="region" id="signup_sidebar_region_NA" value="NA" data-title="Americas (US)"> <label for="signup_sidebar_region_NA"> <span>Americas (US)</span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" name="region" id="signup_sidebar_region_EU" value="EU" data-title="Europe & Africa (EU)"> <label for="signup_sidebar_region_EU"> <span>Europe & Africa (EU)</span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" 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9.69685C58.2589 9.63435 58.3393 9.56292 58.4018 9.48256C58.4643 9.40221 58.4911 9.33078 58.4911 9.26828V8.00935Z" fill="#050505"></path> </g> <defs> <clippath id="clip0_2264_6990"> <rect width="60" height="12.8571" fill="white"></rect> </clippath> </defs> </svg> <span>5/5</span> </a> <div class="Signup__sidebar__reviews--rating stars"> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> </div> </div> </div> </div> </form> </div> </div> </div> <div class="Post__content"> <div class="Content" itemprop="articleBody"> <div class="Directory__blocks"> <h2 id="customer-service-contacts" class="Post__sectiontitle"><span>Slack integration</span></h2> <div class="Directory__blocks__items"> <div class="Directory__blocks__items__item"> <img alt="" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/icon-directory-ticket.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"> <h3 id="h-partner-website">Partner website</h3> <p> <a href="https://slack.com/?utm_medium=referral&utm_source=liveagent&utm_campaign=integration" target="_blank" rel="nofollow" title="Slack is where work happens. Bring your people, projects, tools, and AI together on the world’s most beloved work operating system." hreflang="en-US"> Tìm hiểu thêm </a> </p> </div> <div class="Directory__blocks__items__item"> <img alt="" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/icon-directory-live-chat.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"> <h3 id="h-partner-privacy-policy">Partner Privacy Policy</h3> <p> Slack Chính sách bảo mật </p> </div> </div> </div> <h2 class="wp-block-heading" id="h-what-is-slack">Slack là gì?</h2> <p><a href="https://slack.com/" urlslab_href_old="https://slack.com/intl/en-vn/" title="Slack is where work happens. Bring your people, projects, tools, and AI together on the world’s most beloved work operating system." hreflang="en-US">Slack</a> là một công cụ cộng tác nhóm miễn phí dựa trên đám mây, cho phép người dùng trao đổi tin nhắn và tập tin trong thời gian thực. Về cơ bản, Slack hoạt động như một công cụ nhắn tin của công ty với nhiều tính năng bổ sung cho phép người dùng tìm tin nhắn, kết nối các ứng dụng của bên thứ ba hoặc thực hiện cuộc gọi và video.</p> <h2 class="wp-block-heading" id="h-how-can-you-benefit-from-using-slack-at-work">Các lợi ích khi sử dụng Slack tại nơi làm việc?</h2> <p>Sử dụng Slack rất có lợi vì nó:</p> <ul class="wp-block-list"><li>Giúp hộp thư đến email của bạn gọn gàng hơn</li><li>Giúp bạn nhận phản hồi gần như ngay lập tức từ các đồng nghiệp</li><li>Bạn có thể xem tất cả thông tin liên lạc của đồng nghiệp của mình từ một nơi</li><li>Bạn có thể lưu tin nhắn và tệp để sử dụng sau</li><li>Bạn có thể tạo lời nhắc về tin nhắn</li><li>Bạn có thể gửi tin nhắn cho chính mình (để bạn không quên ý tưởng hoặc nhiệm vụ nào đó)</li></ul> <h2 class="wp-block-heading" id="h-how-can-you-benefit-from-connecting-slack-with-liveagent">Các lợi ích khi kết nối Slack với LiveAgent?</h2> <p>Bằng cách kết nối Slack với tài khoản LiveAgent, bạn có thể nhận thông báo tự động bên trong kênh Slack được chỉ định cho:</p> <ul class="wp-block-list"><li>Mọi phiếu yêu cầu hỗ trợ mới nhận trong LiveAgent</li><li>Mọi phiếu yêu cầu hỗ trợ đã mở (bất cứ khi nào bạn nhận hồi âm từ khách hàng)</li><li>Tất cả các phiếu yêu cầu hỗ trợ đã đóng</li><li>Thiết lập các quy tắc</li></ul> <p>Nhờ kết nối Slack với LiveAgent, bạn có thể nhận thông báo về phiếu yêu cầu hỗ trợ mới hoặc trạng thái phiếu yêu cầu hỗ trợ đã thay đổi, kể cả khi bạn không mở bảng điều khiển LiveAgent. Slack sẽ nhắc nhở bạn trong kênh mà bạn chỉ định để bạn biết thời điểm nên giải đáp thắc mắc để hỗ trợ khách hàng.</p> <h2 class="wp-block-heading" id="h-slack-integration-with-liveagent">Tích hợp Slack vào LiveAgent</h2> <p>Slack kết hợp cùng LiveAgent có thể trở thành công cụ đắc lực trong tay bạn. Bạn có thể trò chuyện với đồng nghiệp trong thời gian thực, trong lúc xử lý các cuộc trò chuyện với đại lý, gọi video hoặc thực hiện các hình thức tương tác khác với khách hàng từ ứng dụng LiveAgent. Slack có thể được tích hợp trực tiếp với LiveAgent thông qua plugin tùy chỉnh của chúng tôi. Plugin này có sẵn trong tài khoản LiveAgent của bạn, nên bạn không cần tải thêm bất cứ thứ gì.</p> <p>Trước hết, hãy truy cập tài khoản LiveAgent của bạn và đi tới <strong>Cấu hình> Hệ thống> Trình cắm</strong>. Tìm mục Tích hợp Slack trong danh sách trình cắm và nhấp vào thanh <strong>Kích hoạt</strong>.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><picture><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/1816ae08f56499c5e11e9b8c70636b9f/native-slack-activated-1024x294.png.webp 1024w, https://www.liveagent.vn/wp/urlslab-download/6de35a99c42bd2633671d47e3fbe5404/native-slack-activated-300x86.png.webp 300w, https://www.liveagent.vn/wp/urlslab-download/a10e9ec135ae235b483fa7947ce3904f/native-slack-activated-768x221.png.webp 768w, https://www.liveagent.vn/wp/urlslab-download/b371ce0e49da60c1dc9dc200f6992e39/native-slack-activated-174x50.png.webp 174w, https://www.liveagent.vn/wp/urlslab-download/76242404f47db62d114324bf43e8bfb3/native-slack-activated-87x25.png.webp 87w, https://www.liveagent.vn/wp/urlslab-download/51941499ebf913a3b6b79f6333a5d7a4/native-slack-activated-960x276.png.webp 960w, https://www.liveagent.vn/wp/urlslab-download/29b75aeb0af3eb717e641c395bc77a49/native-slack-activated-700x201.png.webp 700w, https://www.liveagent.vn/wp/urlslab-download/c9122d297769dfe452272c3c11564174/native-slack-activated-185x53.png.webp 185w, https://www.liveagent.vn/wp/urlslab-download/11d6ba9a3a880ccdeae2dbd705610536/native-slack-activated-110x32.png.webp 110w, https://www.liveagent.vn/wp/urlslab-download/094d9723480e445e0fd089282ee8718e/native-slack-activated-485x139.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/ce6dd3cb254149daabe24f627983638c/native-slack-activated-1024x294.png 1024w, https://www.liveagent.vn/wp/urlslab-download/89fa6784b51d5fb39eff61f4bd82893d/native-slack-activated-300x86.png 300w, https://www.liveagent.vn/wp/urlslab-download/1acb9bfd131ed117126beaba1df7fb5a/native-slack-activated-768x221.png 768w, https://www.liveagent.vn/wp/urlslab-download/72555edb2ee27325df65dd85cea88d86/native-slack-activated-174x50.png 174w, https://www.liveagent.vn/wp/urlslab-download/d4207293b2631830f596ba4a2d6205b6/native-slack-activated-87x25.png 87w, https://www.liveagent.vn/wp/urlslab-download/4344499f3f0d31a73e2d8c11af465a79/native-slack-activated-960x276.png 960w, https://www.liveagent.vn/wp/urlslab-download/5007c9e9b192a179020535b6c3045e5e/native-slack-activated-700x201.png 700w, https://www.liveagent.vn/wp/urlslab-download/f2f0c106c537b2b03c0d67aca7a89a0b/native-slack-activated-185x53.png 185w, https://www.liveagent.vn/wp/urlslab-download/0fb101d3292ea6a9dd30d3d456cef4fc/native-slack-activated-110x32.png 110w, https://www.liveagent.vn/wp/urlslab-download/ba93455be77b283079c7825be0bcf31d/native-slack-activated-485x139.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/1816ae08f56499c5e11e9b8c70636b9f/native-slack-activated-1024x294.png.webp" urlslab-lazy="yes" type="image/webp"></source><img fetchpriority="high" decoding="async" width="1024" height="294" alt="Tích hợp Slack trong mục trình cắm của LiveAgent" class="wp-image-157424" data-src="https://www.liveagent.vn/wp/urlslab-download/ce6dd3cb254149daabe24f627983638c/native-slack-activated-1024x294.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"></picture><figcaption>Kích hoạt Slack trong LiveAgent</figcaption></figure></div> <p>Khi tích hợp xong, bạn có thể thấy Slack hoạt động ngay. Tại phần <strong>Cấu hình</strong>, hãy cuộn lên trên cùng đến mục các kênh liên lạc hiện có của bạn. Nhấp vào <strong>Slack</strong>, sau đó nhấp vào nút Thêm vào Slack.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2020/12/native-add-to-slack.png" data-lightbox="gallery" title="App - Uploads - 2020 - 12 - Native Add To Slack.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/4553c6c3ffeb60aa2b7a3e4823ad58dc/native-add-to-slack-1024x481.png.webp 1024w, https://www.liveagent.vn/wp/urlslab-download/62c6b7606c1354d341b2153eedd70758/native-add-to-slack-300x141.png.webp 300w, https://www.liveagent.vn/wp/urlslab-download/55f674a68a8eac33a1659588bae729f4/native-add-to-slack-768x361.png.webp 768w, https://www.liveagent.vn/wp/urlslab-download/7d4753e3469518a4144be6079f46fc24/native-add-to-slack-106x50.png.webp 106w, https://www.liveagent.vn/wp/urlslab-download/41367be8a865943bbf6e4bb44d7abb70/native-add-to-slack-53x25.png.webp 53w, https://www.liveagent.vn/wp/urlslab-download/0d40b086e50b7167b61a5377d3518f1a/native-add-to-slack-713x335.png.webp 713w, https://www.liveagent.vn/wp/urlslab-download/d89055d899dfc96bd6896beb59dea950/native-add-to-slack-700x329.png.webp 700w, https://www.liveagent.vn/wp/urlslab-download/9cfe6d46ca30354a0af3728286c519d9/native-add-to-slack-185x87.png.webp 185w, https://www.liveagent.vn/wp/urlslab-download/fa38844ccb1322ae84b57fe85f7e4e96/native-add-to-slack-110x52.png.webp 110w, https://www.liveagent.vn/wp/urlslab-download/066a1f370048e5cc618c2499173c5a7c/native-add-to-slack-485x228.png.webp 485w, https://www.liveagent.vn/wp/urlslab-download/2b493b8e62aeffb0bc22cdaac27e487e/native-add-to-slack.png.webp 1928w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/3d57048d200f12d44babb5677de2de76/native-add-to-slack-1024x481.png 1024w, https://www.liveagent.vn/wp/urlslab-download/59e243c2b903db573d476f8d08dab1d0/native-add-to-slack-300x141.png 300w, https://www.liveagent.vn/wp/urlslab-download/2a65fbc80f43adaa04a05fec6f120eef/native-add-to-slack-768x361.png 768w, https://www.liveagent.vn/wp/urlslab-download/241347cdff33c565d405d2d6d632799b/native-add-to-slack-106x50.png 106w, https://www.liveagent.vn/wp/urlslab-download/f9a10423a1cbbdeaca94fe9f0e930408/native-add-to-slack-53x25.png 53w, https://www.liveagent.vn/wp/urlslab-download/0bb1c1aad1f92394717a4656246d33b7/native-add-to-slack-713x335.png 713w, https://www.liveagent.vn/wp/urlslab-download/c65aad960722c4a4743cc3a027a064e2/native-add-to-slack-700x329.png 700w, https://www.liveagent.vn/wp/urlslab-download/7337555577f5154efc9412a62733b799/native-add-to-slack-185x87.png 185w, https://www.liveagent.vn/wp/urlslab-download/f4a7364efdc787a23cb88070bd00ff3e/native-add-to-slack-110x52.png 110w, https://www.liveagent.vn/wp/urlslab-download/24866b9ffeec4834babe52e6f108b8f3/native-add-to-slack-485x228.png 485w, https://www.liveagent.vn/wp/urlslab-download/49f712189385f801eaf953c47d7d0fe5/native-add-to-slack.png 1928w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/4553c6c3ffeb60aa2b7a3e4823ad58dc/native-add-to-slack-1024x481.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="481" alt="Kênh Slack trong mục cấu hình của LiveAgent" class="wp-image-157438" data-src="https://www.liveagent.vn/wp/urlslab-download/3d57048d200f12d44babb5677de2de76/native-add-to-slack-1024x481.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"></picture></a><figcaption>Slack trong cấu hình LiveAgent</figcaption></figure></div> <p>Slack sẽ cần quyền truy cập vào một số dữ liệu. Nếu bạn đồng ý cung cấp quyền truy cập dữ liệu, bạn đã hoàn tất quá trình cài đặt tích hợp.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2020/12/slack-liveagent-actions.png" data-lightbox="gallery" title="App - Uploads - 2020 - 12 - Slack Liveagent Actions.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/4aa59fed56df654d349e4a787048da3d/slack-liveagent-actions-1024x861.png.webp 1024w, https://www.liveagent.vn/wp/urlslab-download/a9846c1149c9ecb1877df8f97b4c9cdf/slack-liveagent-actions-300x252.png.webp 300w, https://www.liveagent.vn/wp/urlslab-download/bd248b7939779f9c3774447a6a57960c/slack-liveagent-actions-768x646.png.webp 768w, https://www.liveagent.vn/wp/urlslab-download/431c95fbe31125fd1e69c5d81e9edb40/slack-liveagent-actions-59x50.png.webp 59w, https://www.liveagent.vn/wp/urlslab-download/1e9043237276b4cefdfd424b851717c4/slack-liveagent-actions-30x25.png.webp 30w, https://www.liveagent.vn/wp/urlslab-download/1463c74ea76ca2add22b8c225c0ab08d/slack-liveagent-actions-398x335.png.webp 398w, https://www.liveagent.vn/wp/urlslab-download/9d4e0738da344ed30dfb6fb6274f5c44/slack-liveagent-actions-476x400.png.webp 476w, https://www.liveagent.vn/wp/urlslab-download/7e04a787b3d4a393b4e201e2f5a67687/slack-liveagent-actions-185x156.png.webp 185w, https://www.liveagent.vn/wp/urlslab-download/c07794eece85a3f619d74c1563408b97/slack-liveagent-actions-110x92.png.webp 110w, https://www.liveagent.vn/wp/urlslab-download/e385e0bb14f4d9fc49993dba111d8124/slack-liveagent-actions-485x408.png.webp 485w, https://www.liveagent.vn/wp/urlslab-download/68a3168a0c23da74ef239d6df26a1f69/slack-liveagent-actions.png.webp 1218w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/d1e6000ddf29834601cd47133d594c02/slack-liveagent-actions-1024x861.png 1024w, https://www.liveagent.vn/wp/urlslab-download/816c059b9aca27ab1e3ede07cc142629/slack-liveagent-actions-300x252.png 300w, https://www.liveagent.vn/wp/urlslab-download/c07effed51219b7238e1178dd830c729/slack-liveagent-actions-768x646.png 768w, https://www.liveagent.vn/wp/urlslab-download/92c11a61391f4c00ca42f3a1178a3543/slack-liveagent-actions-59x50.png 59w, https://www.liveagent.vn/wp/urlslab-download/974afb12e4e9d072628196545d3f0c6f/slack-liveagent-actions-30x25.png 30w, https://www.liveagent.vn/wp/urlslab-download/2971e4fb5bff041ebf6f7a4729a1d9fb/slack-liveagent-actions-398x335.png 398w, https://www.liveagent.vn/wp/urlslab-download/99dc089ba1bcbb9840e1771fe7c62c11/slack-liveagent-actions-476x400.png 476w, https://www.liveagent.vn/wp/urlslab-download/4b3f380187beb4cd2572d3aa4581c832/slack-liveagent-actions-185x156.png 185w, https://www.liveagent.vn/wp/urlslab-download/1fd6d81a7d8ef4228a07e3a8eddc471c/slack-liveagent-actions-110x92.png 110w, https://www.liveagent.vn/wp/urlslab-download/6347ffd352a86917f39f0e4ae97f9b61/slack-liveagent-actions-485x408.png 485w, https://www.liveagent.vn/wp/urlslab-download/e322c7acf4f4e17e00006742df000c31/slack-liveagent-actions.png 1218w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/4aa59fed56df654d349e4a787048da3d/slack-liveagent-actions-1024x861.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="861" alt="Tùy chọn tích hợp Slack trong LiveAgent" class="wp-image-157454" data-src="https://www.liveagent.vn/wp/urlslab-download/d1e6000ddf29834601cd47133d594c02/slack-liveagent-actions-1024x861.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"></picture></a><figcaption>Tùy chọn tích hợp Slack</figcaption></figure></div> <p>Các nhân viên hỗ trợ của bạn cũng có thể đặt cấu hình thông báo tùy chỉnh. <strong>Nhấp vào tên viết tắt của bạn ở góc trên cùng bên phải </strong>của ứng dụng LiveAgent và chọn <strong>chỉnh sửa hồ sơ</strong>. Sau đó vào phần <strong>Thông báo</strong>. Bạn có thể thấy một mục riêng dành cho <strong>thông báo Slack</strong>. Chọn một người dùng Slack và chọn những mục bạn muốn. Sau đó, nhấn nút Lưu.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2020/12/slack-notification-setup-liveagent.png" data-lightbox="gallery" title="App - Uploads - 2020 - 12 - Slack Notification Setup Liveagent.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/82a6616374b31b829adc019fdf7cddf7/slack-notification-setup-liveagent-1024x476.png.webp 1024w, https://www.liveagent.vn/wp/urlslab-download/f3b5d651e79699b89aa9ebbd32c9f0a7/slack-notification-setup-liveagent-300x139.png.webp 300w, https://www.liveagent.vn/wp/urlslab-download/b9e0ae802fecd056016f75f0accc5d67/slack-notification-setup-liveagent-768x357.png.webp 768w, https://www.liveagent.vn/wp/urlslab-download/0f753f381c7cd4bbaffb5cce81a7974e/slack-notification-setup-liveagent-108x50.png.webp 108w, https://www.liveagent.vn/wp/urlslab-download/dcfd8b6a763b28f58bf7bc2c7bbee189/slack-notification-setup-liveagent-54x25.png.webp 54w, https://www.liveagent.vn/wp/urlslab-download/de063e0b89e51ef43c0d17fb36cc86d6/slack-notification-setup-liveagent-721x335.png.webp 721w, https://www.liveagent.vn/wp/urlslab-download/599887db61bf2885416afe0c9e738926/slack-notification-setup-liveagent-700x325.png.webp 700w, https://www.liveagent.vn/wp/urlslab-download/7cd5decfc81858e29ec03a16a78e17a3/slack-notification-setup-liveagent-185x86.png.webp 185w, https://www.liveagent.vn/wp/urlslab-download/52d4fb17f06b332bc51a496c3afb5b51/slack-notification-setup-liveagent-110x51.png.webp 110w, https://www.liveagent.vn/wp/urlslab-download/46150cd18341b99e03d1b28c4b36ed78/slack-notification-setup-liveagent-485x225.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/8ae50df7c5a1096139a1d4e56619c9d9/slack-notification-setup-liveagent-1024x476.png 1024w, https://www.liveagent.vn/wp/urlslab-download/aa2444b4beb7e75141eec2eccf2d98d5/slack-notification-setup-liveagent-300x139.png 300w, https://www.liveagent.vn/wp/urlslab-download/26a29f2768c64a3e72661cacf3e1dd2f/slack-notification-setup-liveagent-768x357.png 768w, https://www.liveagent.vn/wp/urlslab-download/b2a9d1f9018827aa17193518409f2282/slack-notification-setup-liveagent-108x50.png 108w, https://www.liveagent.vn/wp/urlslab-download/3f5b140cae478bbcaf4352ef66de5a0b/slack-notification-setup-liveagent-54x25.png 54w, https://www.liveagent.vn/wp/urlslab-download/7721e229dea8a78a75157cf603bcac13/slack-notification-setup-liveagent-721x335.png 721w, https://www.liveagent.vn/wp/urlslab-download/d38b6cd33077ac8e965e623b26037228/slack-notification-setup-liveagent-700x325.png 700w, https://www.liveagent.vn/wp/urlslab-download/5b6826c4bc3ad4aa004f42fbd42c8106/slack-notification-setup-liveagent-185x86.png 185w, https://www.liveagent.vn/wp/urlslab-download/8ab4048c8e34cba21b7002c8e4423b5d/slack-notification-setup-liveagent-110x51.png 110w, https://www.liveagent.vn/wp/urlslab-download/45f23c8e8f4b1b1a3961dea435745f01/slack-notification-setup-liveagent-485x225.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/82a6616374b31b829adc019fdf7cddf7/slack-notification-setup-liveagent-1024x476.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="476" alt="Các tùy chọn dành cho thông báo Slack có trong phần Chỉnh sửa hồ sơ" class="wp-image-157468" data-src="https://www.liveagent.vn/wp/urlslab-download/8ae50df7c5a1096139a1d4e56619c9d9/slack-notification-setup-liveagent-1024x476.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"></picture></a><figcaption>Thiết lập thông báo Slack</figcaption></figure></div> <h2 class="wp-block-heading" id="h-how-to-setup-custom-slack-notifications-in-liveagent">Cách thiết lập thông báo Slack tùy chỉnh trong LiveAgent</h2> <p>Tích hợp ứng dụng Slack cũng cho phép bạn thiết lập Quy tắc mới – <strong>Gửi tin nhắn Slack</strong> ngay trong LiveAgent. Bạn có thể tùy ý xác định các cài đặt và điều kiện cho Quy tắc thông báo dành cho Slack. Nhờ đó, bạn có thể điều chỉnh tích hợp Slack để nó hoạt động theo ý bạn và nhận thông báo về các sự kiện cụ thể. Đó chính là ưu điểm khi tích hợp thông báo Slack vào LiveAgent.</p> <p>Làm theo hướng dẫn này để tạo thông báo Slack tùy chỉnh. Khi bạn đang tạo quy tắc trong LiveAgent, bạn có thể thấy tùy chọn Gửi tin nhắn Slack. Nghĩa là bất cứ khi nào đáp ứng các điều kiện của quy tắc, Slack sẽ kích hoạt thông báo tùy chỉnh. Nó có thể được gửi đến vùng làm việc của Slack hoặc đến một người dùng cụ thể trong vùng làm việc đó.</p> <p>Hãy lấy một ví dụ về thiết lập thông báo Slack – Gửi thông báo Slack khi một thẻ được thêm vào một phiếu yêu cầu hỗ trợ. Thẻ có thể có nhiều cách sử dụng khác nhau và có thể được tùy chỉnh. Ví dụ: bạn có thể tạo thẻ “Khẩn cấp” cho các phiếu yêu cầu hỗ trợ cần ưu tiên hơn những phiếu khác.</p> <p>Khi bạn đang ở trong <strong>Cấu hình</strong> của LiveAgent> <strong>Slack</strong>, hãy nhấp vào biểu tượng bút chì bên cạnh <strong>Phiếu yêu cầu hỗ trợ được chỉ định cho nhân viên</strong>. Một cửa sổ chỉnh sửa mới sẽ hiện ra.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2020/12/custom-slack-notification-liveagent.png" data-lightbox="gallery" title="App - Uploads - 2020 - 12 - Custom Slack Notification Liveagent.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/b33b3e39406ef300ec428e2d4923f3a5/custom-slack-notification-liveagent-1024x478.png.webp 1024w, https://www.liveagent.vn/wp/urlslab-download/61446e07cc115b5f077c746645c7b42d/custom-slack-notification-liveagent-300x140.png.webp 300w, https://www.liveagent.vn/wp/urlslab-download/ed0e1f744c026fee62d62564ec139784/custom-slack-notification-liveagent-768x358.png.webp 768w, https://www.liveagent.vn/wp/urlslab-download/2e8bd408f94ef94e3c4883a71eedd65b/custom-slack-notification-liveagent-107x50.png.webp 107w, https://www.liveagent.vn/wp/urlslab-download/33658991abcf82c9f268f934cbed840b/custom-slack-notification-liveagent-54x25.png.webp 54w, https://www.liveagent.vn/wp/urlslab-download/91a3d2997c0364609dd73a0f8f09bde4/custom-slack-notification-liveagent-718x335.png.webp 718w, https://www.liveagent.vn/wp/urlslab-download/50b8bcbdd74a4455df9d8b9891d98739/custom-slack-notification-liveagent-700x327.png.webp 700w, https://www.liveagent.vn/wp/urlslab-download/809245d77bcf240eb310cbecef8db90f/custom-slack-notification-liveagent-185x86.png.webp 185w, https://www.liveagent.vn/wp/urlslab-download/502936b6fecfd74b88f59dd464d45615/custom-slack-notification-liveagent-110x51.png.webp 110w, https://www.liveagent.vn/wp/urlslab-download/ce66cd2fe8baa2fdaeed758ac111ae45/custom-slack-notification-liveagent-485x226.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/b0bbbcd40e6f7d26cb1208768b8f5952/custom-slack-notification-liveagent-1024x478.png 1024w, https://www.liveagent.vn/wp/urlslab-download/5d2bc884824d11a9a59c71789be506f5/custom-slack-notification-liveagent-300x140.png 300w, https://www.liveagent.vn/wp/urlslab-download/aceab8f9033364d211fe30eae7e92f5a/custom-slack-notification-liveagent-768x358.png 768w, https://www.liveagent.vn/wp/urlslab-download/7f981e95aa47cbc3e3eb3857c58d24ef/custom-slack-notification-liveagent-107x50.png 107w, https://www.liveagent.vn/wp/urlslab-download/6ffb127032f3b41ec6b1052c00607699/custom-slack-notification-liveagent-54x25.png 54w, https://www.liveagent.vn/wp/urlslab-download/13f042c6f8d5d72fc8e6303b30454122/custom-slack-notification-liveagent-718x335.png 718w, https://www.liveagent.vn/wp/urlslab-download/852add017a44b79fab8eb8ad9f24c132/custom-slack-notification-liveagent-700x327.png 700w, https://www.liveagent.vn/wp/urlslab-download/5802478f7ccf0333375b2d1c174759d4/custom-slack-notification-liveagent-185x86.png 185w, https://www.liveagent.vn/wp/urlslab-download/e6d226f7595b51d1ee724317b7480c25/custom-slack-notification-liveagent-110x51.png 110w, https://www.liveagent.vn/wp/urlslab-download/d4e269d817c2edf35c52690b87cee2db/custom-slack-notification-liveagent-485x226.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/b33b3e39406ef300ec428e2d4923f3a5/custom-slack-notification-liveagent-1024x478.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="478" alt="Cửa sổ tùy chỉnh thông báo Slack trong LiveAgent" class="wp-image-157480" data-src="https://www.liveagent.vn/wp/urlslab-download/b0bbbcd40e6f7d26cb1208768b8f5952/custom-slack-notification-liveagent-1024x478.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="37"></picture></a><figcaption>Cửa sổ chỉnh sửa thông báo Slack</figcaption></figure></div> <p>Tại đây, bạn có thể tạo thông báo tùy chỉnh bằng cách làm theo hướng dẫn có sẵn trong cửa sổ bên dưới. Trong ví dụ này, chúng tôi sử dụng quy tắc trình kích hoạt (trigger) để <strong>thay đổi thẻ trong phiếu yêu cầu hỗ trợ</strong> và chúng tôi xác định trình kích hoạt sẽ hoạt động khi thẻ “Khẩn cấp” được thêm vào một phiếu yêu cầu hỗ trợ ở một ban ngành cụ thể. Quy tắc hành động là gửi tin nhắn Slack đến một người dùng cụ thể trong ứng dụng Slack.</p> <p>Chúng tôi cũng có thể gửi ID phiếu yêu cầu hỗ trợ, ngày tạo và tên của nhân viên đã thêm thẻ.</p> <p>Đây là một ví dụ về tin nhắn và dòng code. Hãy tạo ví dụ của riêng bạn hoặc sao chép ví dụ bên dưới trong trường hợp bạn muốn thêm thông báo cho các thẻ cụ thể. Chỉ cần lưu ý rằng bạn phải sử dụng đúng tên thẻ. Nhấn nút Lưu khi bạn hoàn tất.</p> <pre class="wp-block-code"><code>Ticket *<{$agentConversationUrl}|{$conv_code}>* created on {$conv_datecreated} from {$initiator_firstname}{$initiator_lastname} under department {$conv_departmentName} was marked as *Urgent*</code></pre> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2020/12/custom-slack-notification-liveagent-1.png" data-lightbox="gallery" title="App - Uploads - 2020 - 12 - Custom Slack Notification Liveagent 1.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/d03f44b865aa91f47766328d50e8afa0/custom-slack-notification-liveagent-1-1024x478.png.webp 1024w, https://www.liveagent.vn/wp/urlslab-download/c564b959c1389683effe597c804436c6/custom-slack-notification-liveagent-1-300x140.png.webp 300w, https://www.liveagent.vn/wp/urlslab-download/50bc9ab9a437d88e628aacc70617467c/custom-slack-notification-liveagent-1-768x358.png.webp 768w, https://www.liveagent.vn/wp/urlslab-download/d25f55e287091702e524c06df621bdac/custom-slack-notification-liveagent-1-107x50.png.webp 107w, https://www.liveagent.vn/wp/urlslab-download/d4571f0315a2e902b900fef8ec7f1991/custom-slack-notification-liveagent-1-54x25.png.webp 54w, https://www.liveagent.vn/wp/urlslab-download/785c3d91b49d7b1259175dc5145eb973/custom-slack-notification-liveagent-1-718x335.png.webp 718w, https://www.liveagent.vn/wp/urlslab-download/826c0ee1c4b65e0903d769804259ddfc/custom-slack-notification-liveagent-1-700x327.png.webp 700w, https://www.liveagent.vn/wp/urlslab-download/6274cb43246bc5ea719c580f4511d81a/custom-slack-notification-liveagent-1-185x86.png.webp 185w, https://www.liveagent.vn/wp/urlslab-download/a886a5b89110132388b3a5e18501a8f2/custom-slack-notification-liveagent-1-110x51.png.webp 110w, https://www.liveagent.vn/wp/urlslab-download/a6e0538ea505adecc0afce4be392ede7/custom-slack-notification-liveagent-1-485x226.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/c24e6751e58c765795d4f16fe33d522e/custom-slack-notification-liveagent-1-1024x478.png 1024w, https://www.liveagent.vn/wp/urlslab-download/e1ee9494edeb6db1d7176637010b2ba2/custom-slack-notification-liveagent-1-300x140.png 300w, https://www.liveagent.vn/wp/urlslab-download/3c3ddb63ef2615f6942296d318bf6839/custom-slack-notification-liveagent-1-768x358.png 768w, https://www.liveagent.vn/wp/urlslab-download/ea4bd8582835c91e7ed18c10c27274ab/custom-slack-notification-liveagent-1-107x50.png 107w, https://www.liveagent.vn/wp/urlslab-download/d8a546e527649b34ae8cbf17c83ccda2/custom-slack-notification-liveagent-1-54x25.png 54w, https://www.liveagent.vn/wp/urlslab-download/231e1b99c0bd38d591dd587d422b6eef/custom-slack-notification-liveagent-1-718x335.png 718w, https://www.liveagent.vn/wp/urlslab-download/a0b9e0816de5a4cfc3b58880ba56b80d/custom-slack-notification-liveagent-1-700x327.png 700w, https://www.liveagent.vn/wp/urlslab-download/c1ee4159063f7a88a55dbc0c6e1f2dd6/custom-slack-notification-liveagent-1-185x86.png 185w, https://www.liveagent.vn/wp/urlslab-download/a47e98a821b0c33ed0852cc843db756a/custom-slack-notification-liveagent-1-110x51.png 110w, https://www.liveagent.vn/wp/urlslab-download/d4cd857c161ad8630d2e9e484e51d365/custom-slack-notification-liveagent-1-485x226.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/d03f44b865aa91f47766328d50e8afa0/custom-slack-notification-liveagent-1-1024x478.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="478" alt="Thiết lập thông báo Slack tùy chỉnh khi thêm thẻ Khẩn cấp trong phiếu yêu cầu hỗ trợ" class="wp-image-157507" data-src="https://www.liveagent.vn/wp/urlslab-download/c24e6751e58c765795d4f16fe33d522e/custom-slack-notification-liveagent-1-1024x478.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="38"></picture></a><figcaption>Thiết lập thông báo Slack </figcaption></figure></div> <p>Bây giờ, khi chúng ta thêm thẻ “Khẩn cấp” vào một phiếu yêu cầu hỗ trợ trong LiveAgent, chúng tôi sẽ được thông báo ngay lập tức về thẻ này trong Slack.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2020/12/urgent-tag-in-liveagent.png" data-lightbox="gallery" title="App - Uploads - 2020 - 12 - Urgent Tag In Liveagent.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/d9fdc47dbc1f30c9ff870c8972a9cd36/urgent-tag-in-liveagent-1024x260.png.webp 1024w, https://www.liveagent.vn/wp/urlslab-download/5ec6a0a0803bb200bf1fa211ad326a75/urgent-tag-in-liveagent-300x76.png.webp 300w, https://www.liveagent.vn/wp/urlslab-download/7d25f67ed72311829fe4ce35241282b4/urgent-tag-in-liveagent-768x195.png.webp 768w, https://www.liveagent.vn/wp/urlslab-download/774cd7abe8e26f5f15a97b00058add44/urgent-tag-in-liveagent-185x47.png.webp 185w, https://www.liveagent.vn/wp/urlslab-download/1b42b8a866659f53a348e38467f9eff7/urgent-tag-in-liveagent-98x25.png.webp 98w, https://www.liveagent.vn/wp/urlslab-download/eead7ce8702bd6108eab2f7695219142/urgent-tag-in-liveagent-960x244.png.webp 960w, https://www.liveagent.vn/wp/urlslab-download/3dc012e9a192de87938d39f6b7a3df75/urgent-tag-in-liveagent-700x178.png.webp 700w, https://www.liveagent.vn/wp/urlslab-download/5ee91ceea4fb7913331c7a19ad17337b/urgent-tag-in-liveagent-110x28.png.webp 110w, https://www.liveagent.vn/wp/urlslab-download/f2759c477c2feabcd485cd3aaa750a12/urgent-tag-in-liveagent-485x123.png.webp 485w, https://www.liveagent.vn/wp/urlslab-download/52cb0ed2adb9454a90038050cb877783/urgent-tag-in-liveagent.png.webp 2046w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/f623debf7e191c78627220c3ebbe0eeb/urgent-tag-in-liveagent-1024x260.png 1024w, https://www.liveagent.vn/wp/urlslab-download/25b7c7a4ca359729b3926fa732114538/urgent-tag-in-liveagent-300x76.png 300w, https://www.liveagent.vn/wp/urlslab-download/2fc89372e8d20476ec502bf9445d8a5b/urgent-tag-in-liveagent-768x195.png 768w, https://www.liveagent.vn/wp/urlslab-download/d323e54e93eee26ab301c55b33519bc1/urgent-tag-in-liveagent-185x47.png 185w, https://www.liveagent.vn/wp/urlslab-download/52ad7734211cb85a31dbde667d72f0c9/urgent-tag-in-liveagent-98x25.png 98w, https://www.liveagent.vn/wp/urlslab-download/beab813b83e7e64a7117df8a0cb4e65e/urgent-tag-in-liveagent-960x244.png 960w, https://www.liveagent.vn/wp/urlslab-download/03e6a7e948f2cac3f63980d9a56741fa/urgent-tag-in-liveagent-700x178.png 700w, https://www.liveagent.vn/wp/urlslab-download/7a7b25d830ae0f8ff24a2d0be5eaa47f/urgent-tag-in-liveagent-110x28.png 110w, https://www.liveagent.vn/wp/urlslab-download/3a7699f9172825cf908ff0c8694abf61/urgent-tag-in-liveagent-485x123.png 485w, https://www.liveagent.vn/wp/urlslab-download/6c9487f4f37ec3c68dd13d65e5230400/urgent-tag-in-liveagent.png 2046w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/d9fdc47dbc1f30c9ff870c8972a9cd36/urgent-tag-in-liveagent-1024x260.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="260" alt="Chế độ xem phiếu yêu cầu hỗ trợ với thẻ Khẩn cấp" class="wp-image-157523" data-src="https://www.liveagent.vn/wp/urlslab-download/f623debf7e191c78627220c3ebbe0eeb/urgent-tag-in-liveagent-1024x260.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="39"></picture></a><figcaption>Thẻ khẩn cấp trong phiếu yêu cầu hỗ trợ</figcaption></figure></div> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2020/12/urgent-notification-slack.png" data-lightbox="gallery" title="App - Uploads - 2020 - 12 - Urgent Notification Slack.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/4fb29459e68074e15e6943c0f16049c8/urgent-notification-slack-1024x237.png.webp 1024w, https://www.liveagent.vn/wp/urlslab-download/a212195894223f1e053ac1faa93d637f/urgent-notification-slack-300x69.png.webp 300w, https://www.liveagent.vn/wp/urlslab-download/9ff15471ddf3d4f17e3ee2f53d30d9da/urgent-notification-slack-768x178.png.webp 768w, https://www.liveagent.vn/wp/urlslab-download/8d9ba96ab4664cb338a8456a34d19da2/urgent-notification-slack-185x43.png.webp 185w, https://www.liveagent.vn/wp/urlslab-download/7a87c294cc8870782c015fbd16196adb/urgent-notification-slack-108x25.png.webp 108w, https://www.liveagent.vn/wp/urlslab-download/411a725fa3b8a50396f5e4634bf5ad93/urgent-notification-slack-960x222.png.webp 960w, https://www.liveagent.vn/wp/urlslab-download/e9dda2873bc5807ef99c06a6c596fd79/urgent-notification-slack-700x162.png.webp 700w, https://www.liveagent.vn/wp/urlslab-download/6967444224931460eb31399fbeea65a1/urgent-notification-slack-110x25.png.webp 110w, https://www.liveagent.vn/wp/urlslab-download/13724682a390573b0d434bf9739c28b0/urgent-notification-slack-485x112.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/0498f8b3007cdc0856dd6b694313070c/urgent-notification-slack-1024x237.png 1024w, https://www.liveagent.vn/wp/urlslab-download/41abbbef8e31abd6eec9078106d8cddd/urgent-notification-slack-300x69.png 300w, https://www.liveagent.vn/wp/urlslab-download/0d18f1c8551d8fa1b678212ab0d35d0b/urgent-notification-slack-768x178.png 768w, https://www.liveagent.vn/wp/urlslab-download/8e099edd93f88642c992240e64a42ef3/urgent-notification-slack-185x43.png 185w, https://www.liveagent.vn/wp/urlslab-download/edf71779aa863666e7bcbf589aff7c27/urgent-notification-slack-108x25.png 108w, https://www.liveagent.vn/wp/urlslab-download/e3e9bf62020b2a9cddd90c9ca600ed02/urgent-notification-slack-960x222.png 960w, https://www.liveagent.vn/wp/urlslab-download/b439a6d6542cbba84bb5089d53dfea39/urgent-notification-slack-700x162.png 700w, https://www.liveagent.vn/wp/urlslab-download/6411740eb1a6ddca913021f6fb4829b4/urgent-notification-slack-110x25.png 110w, https://www.liveagent.vn/wp/urlslab-download/79b6c75b10352af73a3316fbd826e253/urgent-notification-slack-485x112.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/4fb29459e68074e15e6943c0f16049c8/urgent-notification-slack-1024x237.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="237" alt="Thông báo Slack về thẻ khẩn cấp mới trong LiveAgent" class="wp-image-157535" data-src="https://www.liveagent.vn/wp/urlslab-download/0498f8b3007cdc0856dd6b694313070c/urgent-notification-slack-1024x237.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="40"></picture></a><figcaption>Slack đã gửi thông báo cho chúng tôi ngay sau đó</figcaption></figure></div> <h2 class="wp-block-heading" id="h-how-to-integrate-slack-with-liveagent-via-zapier">Cách tích hợp Slack vào LiveAgent thông qua Zapier</h2> <p>Nếu bạn muốn kết nối Slack với LiveAgent thông qua tích hợp Zapier, bạn có thể làm theo quy trình đơn giản này. Zapier giúp bạn dễ dàng thiết lập các sự kiện cụ thể để nó hoạt động giữa hai phần mềm. Chúng được gọi là <strong>trình kích hoạt</strong> và <strong>hành động</strong>. Bạn có thể thiết lập một trình kích hoạt cụ thể trong một phần mềm được tích hợp và nó sẽ tạo ra một hành động trong phần mềm kia.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2020/12/liveagent-slack-zapier-integration.png" data-lightbox="gallery" title="App - Uploads - 2020 - 12 - Liveagent Slack Zapier Integration.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/b8db216e087ec846883b5a976ae59222/liveagent-slack-zapier-integration-1024x477.png.webp 1024w, https://www.liveagent.vn/wp/urlslab-download/afb1f68395b68052a3cb03ea550b388a/liveagent-slack-zapier-integration-300x140.png.webp 300w, https://www.liveagent.vn/wp/urlslab-download/8d60cd5e3bbcebc03538a22ac091314a/liveagent-slack-zapier-integration-768x358.png.webp 768w, https://www.liveagent.vn/wp/urlslab-download/baca8a8ef9474d2f89baa599776a021f/liveagent-slack-zapier-integration-107x50.png.webp 107w, https://www.liveagent.vn/wp/urlslab-download/8e7f6aeb91a5781846886f1a6ac8aa25/liveagent-slack-zapier-integration-54x25.png.webp 54w, https://www.liveagent.vn/wp/urlslab-download/61613215dcf17e54e5908756eed3b998/liveagent-slack-zapier-integration-719x335.png.webp 719w, https://www.liveagent.vn/wp/urlslab-download/cd05ebb50b528ce0b53f8382e1d624cf/liveagent-slack-zapier-integration-700x326.png.webp 700w, https://www.liveagent.vn/wp/urlslab-download/bd0c232dcb7a08b5de26981d72d54486/liveagent-slack-zapier-integration-185x86.png.webp 185w, https://www.liveagent.vn/wp/urlslab-download/0145eafe257f812b054836680c57fe2b/liveagent-slack-zapier-integration-110x51.png.webp 110w, https://www.liveagent.vn/wp/urlslab-download/6fdf7ccd65c543eea8b5c079b8323078/liveagent-slack-zapier-integration-485x226.png.webp 485w, https://www.liveagent.vn/wp/urlslab-download/e760acca6a96aa8eb21169c6417216c3/liveagent-slack-zapier-integration.png.webp 1776w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/33b9f973deee0ee968341a510d5f5950/liveagent-slack-zapier-integration-1024x477.png 1024w, https://www.liveagent.vn/wp/urlslab-download/77a7c6589b87bace7343d4370e217d9b/liveagent-slack-zapier-integration-300x140.png 300w, https://www.liveagent.vn/wp/urlslab-download/3f0e11112065a7d00e28f0d896893de9/liveagent-slack-zapier-integration-768x358.png 768w, https://www.liveagent.vn/wp/urlslab-download/96b235aac613948260611ba15e9123d8/liveagent-slack-zapier-integration-107x50.png 107w, https://www.liveagent.vn/wp/urlslab-download/e9c796a4142d8f62125e5c374a0581c8/liveagent-slack-zapier-integration-54x25.png 54w, https://www.liveagent.vn/wp/urlslab-download/03f1f950a2a718e9421d30eb3c9e946d/liveagent-slack-zapier-integration-719x335.png 719w, https://www.liveagent.vn/wp/urlslab-download/fe34bd9e044d0688b90f246b9a4bac89/liveagent-slack-zapier-integration-700x326.png 700w, https://www.liveagent.vn/wp/urlslab-download/a9d9a77ffe882cdf6d6886263b618bcc/liveagent-slack-zapier-integration-185x86.png 185w, https://www.liveagent.vn/wp/urlslab-download/7638ccd63229cf24a3d132d7e522e5bb/liveagent-slack-zapier-integration-110x51.png 110w, https://www.liveagent.vn/wp/urlslab-download/28142300901ec630bde9145f243acafb/liveagent-slack-zapier-integration-485x226.png 485w, https://www.liveagent.vn/wp/urlslab-download/a5f15b15209ac4d746f0967a6911c82f/liveagent-slack-zapier-integration.png 1776w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/b8db216e087ec846883b5a976ae59222/liveagent-slack-zapier-integration-1024x477.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="477" alt="Trang Zapier để tích hợp LiveAgent và Slack" class="wp-image-157549" data-src="https://www.liveagent.vn/wp/urlslab-download/33b9f973deee0ee968341a510d5f5950/liveagent-slack-zapier-integration-1024x477.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="41"></picture></a><figcaption>Trang LiveAgent + Slack Zapier</figcaption></figure></div> <p>Quá trình tích hợp rất đơn giản, chỉ mất vài phút và không yêu cầu bạn phai có kỹ năng viết code. Đầu tiên, bạn cần đăng nhập vào tài khoản Zapier. Nếu chưa có tài khoản Zapier, bạn có thể <a href="https://zapier.com/partner/iframe/login?type=sign-up" urlslab_href_old="https://zapier.com/sign-up/" title="Login to Zapier to automate your workflow and boost productivity effortlessly. Sign up or check your login status now!" hreflang="en">tạo tài khoản thông qua liên kết này</a>. Sau khoàn tất, hãy truy cập trang tích hợp <a href="https://zapier.com/apps/liveagent/integrations/slack" title="Integrate LiveAgent and Slack in a few minutes. Quickly connect LiveAgent and Slack with over 7,000 apps on Zapier, the world’s largest automation platform." hreflang="en">LiveAgent</a> và Slack trên Zapier.</p> <p>Cuộn xuống cho đến khi bạn nhìn thấy dòng tiêu đề Connect LiveAgent + Slack in Minutes. Đây là nơi mà bạn có thể chọn hành động và trình kích hoạt ưa thích của mình.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2020/12/liveagent-slack-action-trigger-selection.png" data-lightbox="gallery"><picture><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/b16c2338ecfbbafb671b55e673a6f815/liveagent-slack-action-trigger-selection-1024x271.png.webp 1024w, https://www.liveagent.vn/wp/urlslab-download/5e0f841ed18d1b1df9fc97d2a34e665c/liveagent-slack-action-trigger-selection-300x79.png.webp 300w, https://www.liveagent.vn/wp/urlslab-download/183a2a67140a0ee6ff209e3739d17818/liveagent-slack-action-trigger-selection-768x203.png.webp 768w, https://www.liveagent.vn/wp/urlslab-download/1c6a74408b2f64682582b5c859f68c6b/liveagent-slack-action-trigger-selection-185x49.png.webp 185w, https://www.liveagent.vn/wp/urlslab-download/c628962174007f8de6c9ad8378e6c7d5/liveagent-slack-action-trigger-selection-94x25.png.webp 94w, https://www.liveagent.vn/wp/urlslab-download/ffe35ceaa2eaefa476e2f2bdac7a410a/liveagent-slack-action-trigger-selection-960x254.png.webp 960w, https://www.liveagent.vn/wp/urlslab-download/c9c3f0ddea9c32fdf411c200f3e6ff3a/liveagent-slack-action-trigger-selection-700x185.png.webp 700w, https://www.liveagent.vn/wp/urlslab-download/059b2c07d9eeb218eac627ec41e205bc/liveagent-slack-action-trigger-selection-110x29.png.webp 110w, https://www.liveagent.vn/wp/urlslab-download/8adb54aa11ab1948df8e7b6bb39589c3/liveagent-slack-action-trigger-selection-485x128.png.webp 485w, https://www.liveagent.vn/wp/urlslab-download/ed8afc8f024729c524b45f84e066525d/liveagent-slack-action-trigger-selection.png.webp 1866w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/0fb416e6eff59489b9c333dfe7841b14/liveagent-slack-action-trigger-selection-1024x271.png 1024w, https://www.liveagent.vn/wp/urlslab-download/49055d8c12d47521cc89acb46111db44/liveagent-slack-action-trigger-selection-300x79.png 300w, https://www.liveagent.vn/wp/urlslab-download/13ed8ee9f8863ffc81b4ad166783c81a/liveagent-slack-action-trigger-selection-768x203.png 768w, https://www.liveagent.vn/wp/urlslab-download/a07bfbbd252e1a537ba8e360d0377668/liveagent-slack-action-trigger-selection-185x49.png 185w, https://www.liveagent.vn/wp/urlslab-download/22abd8b3fb6cb55d7f194fc03cbe25b8/liveagent-slack-action-trigger-selection-94x25.png 94w, https://www.liveagent.vn/wp/urlslab-download/1a21fcf76e5b5c5615bb404608cc97f6/liveagent-slack-action-trigger-selection-960x254.png 960w, https://www.liveagent.vn/wp/urlslab-download/7e228a428ee840a57ba75b78438dbe12/liveagent-slack-action-trigger-selection-700x185.png 700w, https://www.liveagent.vn/wp/urlslab-download/426cdbfb801746f41dd5d8d5fe2ac63f/liveagent-slack-action-trigger-selection-110x29.png 110w, https://www.liveagent.vn/wp/urlslab-download/4512098b300ac8d3d27196b57b03ba60/liveagent-slack-action-trigger-selection-485x128.png 485w, https://www.liveagent.vn/wp/urlslab-download/449d164de237a1d5c489c78508d70d5b/liveagent-slack-action-trigger-selection.png 1866w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/b16c2338ecfbbafb671b55e673a6f815/liveagent-slack-action-trigger-selection-1024x271.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="271" alt="Kích hoạt LiveAgent + Slack và lựa chọn hành động trên Zapier" class="wp-image-157561" data-src="https://www.liveagent.vn/wp/urlslab-download/0fb416e6eff59489b9c333dfe7841b14/liveagent-slack-action-trigger-selection-1024x271.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="42"></picture></a><figcaption>Lựa chọn trình kích hoạt và Hành động</figcaption></figure></div> <p>Như đã nói ở trên, khi tích hợp Zapier, bạn có thể chọn các trình kích hoạt và hành động phù hợp với nhu cầu của mình, vì vậy hãy suy nghĩ về những thứ mà bạn muốn tích hợp. Để minh họa cho hướng dẫn này, chúng tôi đã chọn trình kích hoạt <strong>New Mention </strong>(Đề cập mới) trong Slack và hành động <strong>Create Conversation</strong> (Tạo cuộc trò chuyện) LiveAgent. Khi hoàn tất cài đặt, hãy nhấp vào nút màu xanh <strong>Connect LiveAgent + Slack</strong>.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2020/12/liveagent-slack-trigger-action-selected.png" data-lightbox="gallery"><picture><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/44d2177563a0481b05b2c67e9b5e437b/liveagent-slack-trigger-action-selected-1024x367.png.webp 1024w, https://www.liveagent.vn/wp/urlslab-download/7e1fc7b232b261b895fcbac245973303/liveagent-slack-trigger-action-selected-300x108.png.webp 300w, https://www.liveagent.vn/wp/urlslab-download/ea12d24432bd806fb1a49d93f636deae/liveagent-slack-trigger-action-selected-768x275.png.webp 768w, https://www.liveagent.vn/wp/urlslab-download/f687331248714db39b13311f1abbc085/liveagent-slack-trigger-action-selected-139x50.png.webp 139w, https://www.liveagent.vn/wp/urlslab-download/7552aa5d8b2301856fd9ca9cae65d8a8/liveagent-slack-trigger-action-selected-70x25.png.webp 70w, https://www.liveagent.vn/wp/urlslab-download/c9fa42a9805c97306c95b681c87bc8c6/liveagent-slack-trigger-action-selected-934x335.png.webp 934w, https://www.liveagent.vn/wp/urlslab-download/15065275beec18483a35dcde994fac10/liveagent-slack-trigger-action-selected-700x251.png.webp 700w, https://www.liveagent.vn/wp/urlslab-download/2d87da4c83e6272c6f84dbe3c52b2a91/liveagent-slack-trigger-action-selected-185x66.png.webp 185w, https://www.liveagent.vn/wp/urlslab-download/f7b21f1b760ac613266433a6f3772aea/liveagent-slack-trigger-action-selected-110x39.png.webp 110w, https://www.liveagent.vn/wp/urlslab-download/5458d34b2048bc5a6c8becb6d7361a22/liveagent-slack-trigger-action-selected-485x174.png.webp 485w, https://www.liveagent.vn/wp/urlslab-download/6d8beffd1b42d42d0e8cea31a7c6afb7/liveagent-slack-trigger-action-selected.png.webp 1824w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/8c91d08c1094eadcc595613e5433902d/liveagent-slack-trigger-action-selected-1024x367.png 1024w, https://www.liveagent.vn/wp/urlslab-download/0d0c34f33bec3c10e95a7ce6676a50a3/liveagent-slack-trigger-action-selected-300x108.png 300w, https://www.liveagent.vn/wp/urlslab-download/434da004f15707e2a5a75c67fb3a29f2/liveagent-slack-trigger-action-selected-768x275.png 768w, https://www.liveagent.vn/wp/urlslab-download/0e72a7c9131944e8b17723175ad1faf6/liveagent-slack-trigger-action-selected-139x50.png 139w, https://www.liveagent.vn/wp/urlslab-download/9ff39ddf208d83e6b4f4d640027341d7/liveagent-slack-trigger-action-selected-70x25.png 70w, https://www.liveagent.vn/wp/urlslab-download/3d25ecb4df121735cc214b8a547ce0ba/liveagent-slack-trigger-action-selected-934x335.png 934w, https://www.liveagent.vn/wp/urlslab-download/27f236e1c0e048fb0e3dde7cd90a98e2/liveagent-slack-trigger-action-selected-700x251.png 700w, https://www.liveagent.vn/wp/urlslab-download/5ef3108097c7db5ca238220d9c0439aa/liveagent-slack-trigger-action-selected-185x66.png 185w, https://www.liveagent.vn/wp/urlslab-download/52380a4fea400bb8903d6ea00c73c8e9/liveagent-slack-trigger-action-selected-110x39.png 110w, https://www.liveagent.vn/wp/urlslab-download/ad69d215c252263663b18944de137b3e/liveagent-slack-trigger-action-selected-485x174.png 485w, https://www.liveagent.vn/wp/urlslab-download/af84bfbe7eb60bc97ae6449d292bb942/liveagent-slack-trigger-action-selected.png 1824w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/44d2177563a0481b05b2c67e9b5e437b/liveagent-slack-trigger-action-selected-1024x367.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="367" alt="Trình kích hoạt Đề cập mới trong Slack và hành động Tạo cuộc trò chuyện trong LiveAgent " class="wp-image-157573" data-src="https://www.liveagent.vn/wp/urlslab-download/8c91d08c1094eadcc595613e5433902d/liveagent-slack-trigger-action-selected-1024x367.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="43"></picture></a><figcaption>Đề cập mới trong Slack sẽ tạo một cuộc trò chuyện mới trong LiveAgent</figcaption></figure></div> <p>Mục sau đây yêu cầu bạn tùy chỉnh cấu hình cho trình kích hoạt Slack. Trong ví dụ này, chúng tôi cần đặt cấu hình Tên người dùng, Đánh dấu từ và Kích hoạt Bot nhắn tin.</p> <p>Chúng tôi để trống trường Tên người dùng vì không muốn trình kích hoạt của mình bị ràng buộc với một người dùng cụ thể, mà chúng tôi muốn tất cả người dùng Slack của mình đều có sự ràng buộc. Trong phần Đánh dấu Từ, chúng tôi đã chọn cụm từ “vấn đề” và chúng tôi chọn ‘Không’ ở phần bot nhắn tin. Từ giờ trở đi, mỗi khi từ “vấn đề” xuất hiện trong bất kỳ kênh hoặc tin nhắn Slack nào, chúng tôi sẽ tự động nhận được một phiếu yêu cầu hỗ trợ trong LiveAgent của mình.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2020/12/slack-trigger-setup.png" data-lightbox="gallery" title="App - Uploads - 2020 - 12 - Slack Trigger Setup.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/b7becc5575901fb2242399745e368115/slack-trigger-setup-1024x615.png.webp 1024w, https://www.liveagent.vn/wp/urlslab-download/72cd20d1c2701b6172d0516914867911/slack-trigger-setup-300x180.png.webp 300w, https://www.liveagent.vn/wp/urlslab-download/3ae3b03abf1e1678731e6296d7a78af1/slack-trigger-setup-768x462.png.webp 768w, https://www.liveagent.vn/wp/urlslab-download/8f577dbac7265fdf2ec016aef42250f8/slack-trigger-setup-83x50.png.webp 83w, https://www.liveagent.vn/wp/urlslab-download/665d128121fd1d1d32d371894c32d986/slack-trigger-setup-42x25.png.webp 42w, https://www.liveagent.vn/wp/urlslab-download/47146cbfe74d0032d2703c623fc91e54/slack-trigger-setup-557x335.png.webp 557w, https://www.liveagent.vn/wp/urlslab-download/3da75d5a74c8046cd28c2ceb0d54cf0a/slack-trigger-setup-666x400.png.webp 666w, https://www.liveagent.vn/wp/urlslab-download/1d9a7377cb8f020643c3a567a8b74005/slack-trigger-setup-185x111.png.webp 185w, https://www.liveagent.vn/wp/urlslab-download/6050e0a0908ec55d76bdc64de32be5d5/slack-trigger-setup-110x66.png.webp 110w, https://www.liveagent.vn/wp/urlslab-download/cbae9d0e1c776977b6b5537a746960e9/slack-trigger-setup-485x291.png.webp 485w, https://www.liveagent.vn/wp/urlslab-download/8e601b4d485526f267c741bee9c378a5/slack-trigger-setup.png.webp 1684w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/b5fb85a52409b81fafd544744194156c/slack-trigger-setup-1024x615.png 1024w, https://www.liveagent.vn/wp/urlslab-download/46ea7c4ba89052ce9b88f2f0ecad4676/slack-trigger-setup-300x180.png 300w, https://www.liveagent.vn/wp/urlslab-download/623c63f114a1c5859833e6f02252a450/slack-trigger-setup-768x462.png 768w, https://www.liveagent.vn/wp/urlslab-download/ec21adce1803ca9d5eadf72a8ae9e0c5/slack-trigger-setup-83x50.png 83w, https://www.liveagent.vn/wp/urlslab-download/269b981c482da115adf724079cda5859/slack-trigger-setup-42x25.png 42w, https://www.liveagent.vn/wp/urlslab-download/bbadc2d6f975a1c2b46491f01dd877e9/slack-trigger-setup-557x335.png 557w, https://www.liveagent.vn/wp/urlslab-download/0d70e6bdee87acaccaab4442fdf1525f/slack-trigger-setup-666x400.png 666w, https://www.liveagent.vn/wp/urlslab-download/80d129a13a060cc83bfb4e9e37065e2c/slack-trigger-setup-185x111.png 185w, https://www.liveagent.vn/wp/urlslab-download/d25a8292389db258cc954a4cbfbdcab9/slack-trigger-setup-110x66.png 110w, https://www.liveagent.vn/wp/urlslab-download/b658f95a1902676149495857bd696e6e/slack-trigger-setup-485x291.png 485w, https://www.liveagent.vn/wp/urlslab-download/8b293b30ae8b728f077b969dcc6624c1/slack-trigger-setup.png 1684w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/b7becc5575901fb2242399745e368115/slack-trigger-setup-1024x615.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="615" alt="Giới thiệu cách thiết lập trình kích hoạt Slack trên Zapier" class="wp-image-157586" data-src="https://www.liveagent.vn/wp/urlslab-download/b5fb85a52409b81fafd544744194156c/slack-trigger-setup-1024x615.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="44"></picture></a><figcaption>Thiết lập trình kích hoạt Slack</figcaption></figure></div> <p>Khi bạn hoàn tất, nhớ kiểm tra trình kích hoạt để xem nó có hoạt động chính xác hay không. Có thể bỏ qua phần kiểm tra này nhưng chúng tôi khuyên bạn nên thực hiện để ngăn chặn bất kỳ sự cố nào có thể xảy ra sau này.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2020/12/successful-slack-trigger-test.png" data-lightbox="gallery" title="App - Uploads - 2020 - 12 - Successful Slack Trigger Test.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/5d9944dda57bd6f32f84e4beca314401/successful-slack-trigger-test-1024x169.png.webp 1024w, https://www.liveagent.vn/wp/urlslab-download/0982c2f61fcdb214e2c02b2c4ed2bd76/successful-slack-trigger-test-300x49.png.webp 300w, https://www.liveagent.vn/wp/urlslab-download/81e791073fcb0641bb822a8ec917fce5/successful-slack-trigger-test-768x127.png.webp 768w, https://www.liveagent.vn/wp/urlslab-download/8f996f241cd16c0601e4ee827f39a497/successful-slack-trigger-test-185x30.png.webp 185w, https://www.liveagent.vn/wp/urlslab-download/cb546660c666f106697b9014b7e70897/successful-slack-trigger-test-152x25.png.webp 152w, https://www.liveagent.vn/wp/urlslab-download/e320ce281f9bdfec8f39ab5d01a93fae/successful-slack-trigger-test-960x158.png.webp 960w, https://www.liveagent.vn/wp/urlslab-download/d6256955fc496abab5c239f413dabcec/successful-slack-trigger-test-700x115.png.webp 700w, https://www.liveagent.vn/wp/urlslab-download/3d352baa8407bf09a64db7bfde617e7d/successful-slack-trigger-test-110x18.png.webp 110w, https://www.liveagent.vn/wp/urlslab-download/2bffe6243d48c49c4752b421fe1b4dec/successful-slack-trigger-test-485x80.png.webp 485w, https://www.liveagent.vn/wp/urlslab-download/28c37bd07c4b9480be01b4c296b31e22/successful-slack-trigger-test.png.webp 1662w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/f2faeafcd0c142540304954e65ac5f7b/successful-slack-trigger-test-1024x169.png 1024w, https://www.liveagent.vn/wp/urlslab-download/bd2f9bba79d76dd1a3938805f8e7195b/successful-slack-trigger-test-300x49.png 300w, https://www.liveagent.vn/wp/urlslab-download/0d07875758c08d09b213087f814c451e/successful-slack-trigger-test-768x127.png 768w, https://www.liveagent.vn/wp/urlslab-download/788caf34ddc4ed0e9af08fe2593318c9/successful-slack-trigger-test-185x30.png 185w, https://www.liveagent.vn/wp/urlslab-download/d4e4a9c0e2e5f409d6fd51ddad7bb596/successful-slack-trigger-test-152x25.png 152w, https://www.liveagent.vn/wp/urlslab-download/49a863b65b05deeecbd756c39860fd27/successful-slack-trigger-test-960x158.png 960w, https://www.liveagent.vn/wp/urlslab-download/09f83332fb6b373dc893dfacc69ce34b/successful-slack-trigger-test-700x115.png 700w, https://www.liveagent.vn/wp/urlslab-download/a9bc542957260a0263aec44ea366c084/successful-slack-trigger-test-110x18.png 110w, https://www.liveagent.vn/wp/urlslab-download/3c18d85e9385c1e732d186f738ff82b7/successful-slack-trigger-test-485x80.png 485w, https://www.liveagent.vn/wp/urlslab-download/d37e2439b715771cf7ede2df4aba1521/successful-slack-trigger-test.png 1662w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/5d9944dda57bd6f32f84e4beca314401/successful-slack-trigger-test-1024x169.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="169" alt="Kiểm tra thành công trình kích hoạt Slack" class="wp-image-157600" data-src="https://www.liveagent.vn/wp/urlslab-download/f2faeafcd0c142540304954e65ac5f7b/successful-slack-trigger-test-1024x169.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="45"></picture></a><figcaption>Kiểm tra thành công</figcaption></figure></div> <p>Khi bạn hoàn tất mọi cài đặt, những bạn cần làm là thiết lập hành động trong LiveAgent. Trong trường hợp bạn muốn chỉ định một hoặc nhiều hành động, hãy nhớ điền vào các trường không bắt buộc. Nếu không muốn thì bạn chỉ cần điền vào các trường bắt buộc như địa chỉ email và tiêu đề thư.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2020/12/liveagent-slack-action-setup.png" data-lightbox="gallery" title="App - Uploads - 2020 - 12 - Liveagent Slack Action Setup.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/c0b463240b128d8a7865d33278b10c0a/liveagent-slack-action-setup-1024x726.png.webp 1024w, https://www.liveagent.vn/wp/urlslab-download/295890dd5484428c4cf57496c58296d4/liveagent-slack-action-setup-300x213.png.webp 300w, https://www.liveagent.vn/wp/urlslab-download/2f9c8bd0b049e041d4c96f2b936a0b8c/liveagent-slack-action-setup-768x544.png.webp 768w, https://www.liveagent.vn/wp/urlslab-download/a89c8ee5fac9d2398ee6a0613b61f4e3/liveagent-slack-action-setup-71x50.png.webp 71w, https://www.liveagent.vn/wp/urlslab-download/64109ab871e15d87747cff73b04e7ae5/liveagent-slack-action-setup-35x25.png.webp 35w, https://www.liveagent.vn/wp/urlslab-download/deb58a9dc9ab94cce7049a6a98ddbd50/liveagent-slack-action-setup-473x335.png.webp 473w, https://www.liveagent.vn/wp/urlslab-download/e814ced5cbef316cf0aa086a3b367a65/liveagent-slack-action-setup-564x400.png.webp 564w, https://www.liveagent.vn/wp/urlslab-download/36a5a8b9bc041fa772300ce71e6447a2/liveagent-slack-action-setup-185x131.png.webp 185w, https://www.liveagent.vn/wp/urlslab-download/fefd72950ac6f7118047f213703d6037/liveagent-slack-action-setup-110x78.png.webp 110w, https://www.liveagent.vn/wp/urlslab-download/dd92f49fe32a1497cc800a11ea1911a5/liveagent-slack-action-setup-485x344.png.webp 485w, https://www.liveagent.vn/wp/urlslab-download/486f0d99e274e4cb2e0c9f1897da2bfc/liveagent-slack-action-setup.png.webp 1716w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/9d6d8616f2e4722b083846e985b8c7c1/liveagent-slack-action-setup-1024x726.png 1024w, https://www.liveagent.vn/wp/urlslab-download/0c69332894a1f2e78aa603b0cf70612a/liveagent-slack-action-setup-300x213.png 300w, https://www.liveagent.vn/wp/urlslab-download/7d39acb8bc155d8e38b4f269fbf8c1df/liveagent-slack-action-setup-768x544.png 768w, https://www.liveagent.vn/wp/urlslab-download/dfdf4faa6350330c075e9f328ab1d792/liveagent-slack-action-setup-71x50.png 71w, https://www.liveagent.vn/wp/urlslab-download/c8998f37f4b58a6015e9d94da1c41c86/liveagent-slack-action-setup-35x25.png 35w, https://www.liveagent.vn/wp/urlslab-download/ada667b0776836c14ebed32422aa63bb/liveagent-slack-action-setup-473x335.png 473w, https://www.liveagent.vn/wp/urlslab-download/e6ebf6b84b0bb2665994ed1a66706ecc/liveagent-slack-action-setup-564x400.png 564w, https://www.liveagent.vn/wp/urlslab-download/3e9edc6f447483da2e308569eb5b604f/liveagent-slack-action-setup-185x131.png 185w, https://www.liveagent.vn/wp/urlslab-download/2027a663a733ab709479aa3d066e72d9/liveagent-slack-action-setup-110x78.png 110w, https://www.liveagent.vn/wp/urlslab-download/720331f4e38f20474919d17b1302f4f7/liveagent-slack-action-setup-485x344.png 485w, https://www.liveagent.vn/wp/urlslab-download/bb1bb26a94a9a29f64b67fd60c97850e/liveagent-slack-action-setup.png 1716w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/c0b463240b128d8a7865d33278b10c0a/liveagent-slack-action-setup-1024x726.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="726" alt="Giới thiệu cách thiết lập hành động LiveAgent trên Zapier" class="wp-image-157613" data-src="https://www.liveagent.vn/wp/urlslab-download/9d6d8616f2e4722b083846e985b8c7c1/liveagent-slack-action-setup-1024x726.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="46"></picture></a><figcaption>Thiết lập hành động trong LiveAgent</figcaption></figure></div> <p>Khi bạn hoàn tất, hãy kiểm tra lần cuối để xem việc tích hợp có hoạt động như bạn muốn hay không. Nếu bạn gặp bất kỳ sự cố nào, Zapier sẽ tự động đề xuất một hướng dẫn khắc phục sự cố hữu ích cho bạn.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2020/12/slack-liveagent-integration-successful-test.png" data-lightbox="gallery" title="App - Uploads - 2020 - 12 - Slack Liveagent Integration Successful Test.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/c8a7864312481cf6f4252b3a406e3876/slack-liveagent-integration-successful-test-1024x611.png.webp 1024w, https://www.liveagent.vn/wp/urlslab-download/65c4023d817f41b5e6e6d65ff6249141/slack-liveagent-integration-successful-test-300x179.png.webp 300w, https://www.liveagent.vn/wp/urlslab-download/b39bd0f2cd9c08c948c39d0bed9c8a02/slack-liveagent-integration-successful-test-768x458.png.webp 768w, https://www.liveagent.vn/wp/urlslab-download/92893cd3b0c9510979411a3d0d89bc4e/slack-liveagent-integration-successful-test-84x50.png.webp 84w, https://www.liveagent.vn/wp/urlslab-download/593c42f771097ac0b02560eaeab8f6cc/slack-liveagent-integration-successful-test-42x25.png.webp 42w, https://www.liveagent.vn/wp/urlslab-download/150848b41a7309c61d31b7f02c55deb8/slack-liveagent-integration-successful-test-561x335.png.webp 561w, https://www.liveagent.vn/wp/urlslab-download/257d59b3764e2e866447596ffc54a271/slack-liveagent-integration-successful-test-670x400.png.webp 670w, https://www.liveagent.vn/wp/urlslab-download/c6e70a7b7fabd1f4741a98c734de5b84/slack-liveagent-integration-successful-test-185x110.png.webp 185w, https://www.liveagent.vn/wp/urlslab-download/5fcbcae74e1af5a6cbec88cb25658c16/slack-liveagent-integration-successful-test-110x66.png.webp 110w, https://www.liveagent.vn/wp/urlslab-download/0b2ddc52bdc1ce22efc30d8a4294c9eb/slack-liveagent-integration-successful-test-485x290.png.webp 485w, https://www.liveagent.vn/wp/urlslab-download/61691c431518fe9c2e1adb04f661abee/slack-liveagent-integration-successful-test.png.webp 1702w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/a7caeacdb6b500f12bc56ea55427f789/slack-liveagent-integration-successful-test-1024x611.png 1024w, https://www.liveagent.vn/wp/urlslab-download/9bfa7878a0d67314f2232deb18269d13/slack-liveagent-integration-successful-test-300x179.png 300w, https://www.liveagent.vn/wp/urlslab-download/ddb884b8d99bff523f55a44fb04c5ba1/slack-liveagent-integration-successful-test-768x458.png 768w, https://www.liveagent.vn/wp/urlslab-download/93e64c02f5c0d72cb1acb8a030297830/slack-liveagent-integration-successful-test-84x50.png 84w, https://www.liveagent.vn/wp/urlslab-download/adef09a9e05663f3c64895f7e247c551/slack-liveagent-integration-successful-test-42x25.png 42w, https://www.liveagent.vn/wp/urlslab-download/73e3251fab3c9aa309791ee4e1eae30e/slack-liveagent-integration-successful-test-561x335.png 561w, https://www.liveagent.vn/wp/urlslab-download/39afcb6d2caae60643149fab7dd7b599/slack-liveagent-integration-successful-test-670x400.png 670w, https://www.liveagent.vn/wp/urlslab-download/98baf037d7881a1657cd255f90c0303a/slack-liveagent-integration-successful-test-185x110.png 185w, https://www.liveagent.vn/wp/urlslab-download/73725f6025614ddaff572e834ab21555/slack-liveagent-integration-successful-test-110x66.png 110w, https://www.liveagent.vn/wp/urlslab-download/547738adfb7a628fcc480907883c3da1/slack-liveagent-integration-successful-test-485x290.png 485w, https://www.liveagent.vn/wp/urlslab-download/f19eabf2f34a01886bc4fcbb30f49c55/slack-liveagent-integration-successful-test.png 1702w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/c8a7864312481cf6f4252b3a406e3876/slack-liveagent-integration-successful-test-1024x611.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="611" alt="Thử nghiệm thành công tích hợp LiveAgent và Slack trên Zapier" class="wp-image-157625" data-src="https://www.liveagent.vn/wp/urlslab-download/a7caeacdb6b500f12bc56ea55427f789/slack-liveagent-integration-successful-test-1024x611.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="47"></picture></a><figcaption>Thử nghiệm cuối cùng thành công</figcaption></figure></div> <p>Vậy là bạn đã hoàn tất mọi thứ. Bây giờ bạn có thể trực tiếp kiểm tra việc tích hợp Zapier. Chúng tôi đã gửi một tin nhắn kiểm tra vào kênh trò chuyện trên ứng dụng Slack.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2020/12/slack-test-message.png" data-lightbox="gallery" title="App - Uploads - 2020 - 12 - Slack Test Message.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/e5dfa656095d4460e814e7e7839eb8bc/slack-test-message-1024x93.png.webp 1024w, https://www.liveagent.vn/wp/urlslab-download/1b21efc1fbd066352dbbb6bef251f214/slack-test-message-300x27.png.webp 300w, https://www.liveagent.vn/wp/urlslab-download/2941d07dce1b6b022857d7bbc5163ca2/slack-test-message-768x70.png.webp 768w, https://www.liveagent.vn/wp/urlslab-download/459e5863d72aec31281ba8a0528c2c9f/slack-test-message-185x17.png.webp 185w, https://www.liveagent.vn/wp/urlslab-download/fa0041b91b43eac212f0b285203b86e3/slack-test-message-175x16.png.webp 175w, https://www.liveagent.vn/wp/urlslab-download/881bab16afc6788d033dce1718ad3512/slack-test-message-960x87.png.webp 960w, https://www.liveagent.vn/wp/urlslab-download/3774d6d85ef900ceb5959c0a805f20e8/slack-test-message-700x64.png.webp 700w, https://www.liveagent.vn/wp/urlslab-download/b53ad6e7bbfd6d44c7daadc8840f7fc6/slack-test-message-110x10.png.webp 110w, https://www.liveagent.vn/wp/urlslab-download/fbc227af3e229639b641ea57a0f4b748/slack-test-message-485x44.png.webp 485w, https://www.liveagent.vn/wp/urlslab-download/bac97f645a0cf98912db3df9dd4ec2ac/slack-test-message.png.webp 1364w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/72a8dbf4418ddcb2dae7de4e4d614532/slack-test-message-1024x93.png 1024w, https://www.liveagent.vn/wp/urlslab-download/c38962891540d650e5769b6dcf0b6ad4/slack-test-message-300x27.png 300w, https://www.liveagent.vn/wp/urlslab-download/22f970e7af3b8ec9f6aabb1cdd70dec1/slack-test-message-768x70.png 768w, https://www.liveagent.vn/wp/urlslab-download/d5d7adf2339f4b17252777a8b2fdf21f/slack-test-message-185x17.png 185w, https://www.liveagent.vn/wp/urlslab-download/6dfeddaa739b681dcc34bdc327fadebd/slack-test-message-175x16.png 175w, https://www.liveagent.vn/wp/urlslab-download/5ef32a53f177efc5b7bd348a6812e13a/slack-test-message-960x87.png 960w, https://www.liveagent.vn/wp/urlslab-download/6c6d997ad42917b8b7eedd44399cc4c4/slack-test-message-700x64.png 700w, https://www.liveagent.vn/wp/urlslab-download/3f35b3412d408735c55923f39f8c2991/slack-test-message-110x10.png 110w, https://www.liveagent.vn/wp/urlslab-download/ceaee4e3b0e6d6236f3016bc65f3b13b/slack-test-message-485x44.png 485w, https://www.liveagent.vn/wp/urlslab-download/b950e417c0bd1e2419cce93a6caeccad/slack-test-message.png 1364w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/e5dfa656095d4460e814e7e7839eb8bc/slack-test-message-1024x93.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="93" alt="Một Tin nhắn kiểm tra trong Slack" class="wp-image-157638" data-src="https://www.liveagent.vn/wp/urlslab-download/72a8dbf4418ddcb2dae7de4e4d614532/slack-test-message-1024x93.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="48"></picture></a><figcaption>Tin nhắn kiểm tra</figcaption></figure></div> <p>Hành động đó đã được kích hoạt trong LiveAgent và chúng tôi nhận được một phiếu yêu cầu hỗ trợ cho một vấn đề mới trong kênh hỗ trợ Slack.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2020/12/liveagent-slack-message-showcase.png" data-lightbox="gallery" title="App - Uploads - 2020 - 12 - Liveagent Slack Message Showcase.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/c6f465392721d47f1a2384078dd294d1/liveagent-slack-message-showcase-1024x757.png.webp 1024w, https://www.liveagent.vn/wp/urlslab-download/65047e4ad7f1dba2f67caf6099434120/liveagent-slack-message-showcase-300x222.png.webp 300w, https://www.liveagent.vn/wp/urlslab-download/05da73eea63d2ddceebd236ef3b81904/liveagent-slack-message-showcase-768x568.png.webp 768w, https://www.liveagent.vn/wp/urlslab-download/3dfa669a9d7063b3c376a909d5465d9b/liveagent-slack-message-showcase-68x50.png.webp 68w, https://www.liveagent.vn/wp/urlslab-download/d5aa88494078b6ba373799db17bbe3ac/liveagent-slack-message-showcase-34x25.png.webp 34w, https://www.liveagent.vn/wp/urlslab-download/671f556c8b277de4058c5c360dbd3686/liveagent-slack-message-showcase-453x335.png.webp 453w, https://www.liveagent.vn/wp/urlslab-download/20766431dc65bcd1c094001c1434e2b9/liveagent-slack-message-showcase-541x400.png.webp 541w, https://www.liveagent.vn/wp/urlslab-download/b925014bb352bfaef785c347239ab6ef/liveagent-slack-message-showcase-185x137.png.webp 185w, https://www.liveagent.vn/wp/urlslab-download/c93ce5b21fe78bd7d7d3955751dcd387/liveagent-slack-message-showcase-110x81.png.webp 110w, https://www.liveagent.vn/wp/urlslab-download/c74b923b1756857770bdc5a660defa78/liveagent-slack-message-showcase-485x359.png.webp 485w, https://www.liveagent.vn/wp/urlslab-download/d0c34912270bf7c7bd96fe3e984f62b9/liveagent-slack-message-showcase.png.webp 1352w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/fab3478479ad388ffc193b492a61160c/liveagent-slack-message-showcase-1024x757.png 1024w, https://www.liveagent.vn/wp/urlslab-download/6f2dc12138e8bb9a4cb4241b53669807/liveagent-slack-message-showcase-300x222.png 300w, https://www.liveagent.vn/wp/urlslab-download/ec8769129e4aba160b45e9298b889d16/liveagent-slack-message-showcase-768x568.png 768w, https://www.liveagent.vn/wp/urlslab-download/eda10a2f331a23e7983ca22000de4c1f/liveagent-slack-message-showcase-68x50.png 68w, https://www.liveagent.vn/wp/urlslab-download/fe8e68794b80a3dac049d8e6d5e0ca6e/liveagent-slack-message-showcase-34x25.png 34w, https://www.liveagent.vn/wp/urlslab-download/585c7ced58f58afdd581cfe010bb72a8/liveagent-slack-message-showcase-453x335.png 453w, https://www.liveagent.vn/wp/urlslab-download/23ef6976bfe015d682d9cb7cc198ce36/liveagent-slack-message-showcase-541x400.png 541w, https://www.liveagent.vn/wp/urlslab-download/15cecd6a8350c9d324e78396828ffc8d/liveagent-slack-message-showcase-185x137.png 185w, https://www.liveagent.vn/wp/urlslab-download/e05e8c2630ed590949fa7508ed12ef1a/liveagent-slack-message-showcase-110x81.png 110w, https://www.liveagent.vn/wp/urlslab-download/2c018c406cb9fae83d7664ee852a0acc/liveagent-slack-message-showcase-485x359.png 485w, https://www.liveagent.vn/wp/urlslab-download/4e48d5de9f099a3a75d11871481bcdc3/liveagent-slack-message-showcase.png 1352w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.vn/wp/urlslab-download/c6f465392721d47f1a2384078dd294d1/liveagent-slack-message-showcase-1024x757.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="757" alt="Phiếu yêu cầu hỗ trợ được gửi đến LiveAgent sau khi một từ khóa xuất hiện trong Slack" class="wp-image-157650" data-src="https://www.liveagent.vn/wp/urlslab-download/fab3478479ad388ffc193b492a61160c/liveagent-slack-message-showcase-1024x757.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="49"></picture></a><figcaption>LiveAgent nhận tin nhắn</figcaption></figure></div> <p><br></p> <div class="Urlslab-Faq urlslab-skip-faq" itemscope="" itemtype="https://schema.org/FAQPage"><h2 id="h-frequently-asked-questions">Frequently Asked Questions</h2><ul class="Urlslab-Faq__items"><li class="Urlslab-Faq__item" itemprop="mainEntity" itemscope="" itemtype="https://schema.org/Question"><h3 itemprop="name" id="h-b-n-s-d-ng-t-nh-n-ng-t-ch-h-p-slack-nh-th-n-o">Bạn sử dụng tính năng tích hợp Slack như thế nào?</h3><div class="Urlslab-Faq__outer-wrapper" itemprop="acceptedAnswer" itemscope="" itemtype="https://schema.org/Answer"><div class="Urlslab-Faq__inner-wrapper" itemprop="text"><p>Nói một cách đơn giản, việc tích hợp cho phép bạn nhận thông báo bất cứ khi nào có phiếu yêu cầu hỗ trợ mới hoặc nhận thông báo khi yêu cầu của khách hàng được đóng hoặc mở.</p></div></div></li><li class="Urlslab-Faq__item" itemprop="mainEntity" itemscope="" itemtype="https://schema.org/Question"><h3 itemprop="name" id="h-b-n-t-ch-h-p-slack-v-o-liveagent-nh-th-n-o">Bạn tích hợp Slack vào LiveAgent như thế nào?</h3><div class="Urlslab-Faq__outer-wrapper" itemprop="acceptedAnswer" itemscope="" itemtype="https://schema.org/Answer"><div class="Urlslab-Faq__inner-wrapper" itemprop="text"><p>Bước đầu tiên là đi đến Cấu hình từ bảng điều khiển LiveAgent của bạn. Sau đó, tìm Slack và nhấp vào Thêm Slack. Kết nối và sử dụng ngay lập tức.</p></div></div></li></ul></div> <div class="Post__buttons"> <a href="/tich-hop/" class="Button Button--outline Button--back" title="Khám phá cách tối đa hóa giá trị phần mềm helpdesk của bạn với tích hợp LiveAgent. Tăng sự hài lòng của khách hàng qua các plugin, ứng dụng đa dạng và tích hợp VoIP từ các đối tác hàng đầu như CallTo365, AstraQom, GDMS, và nhiều hơn. Truy cập để tìm hiểu cách tối ưu hóa quy trình làm việc và đơn giản hóa công việc kinh doanh của bạn." hreflang="vi-VN" onover-preload="1"><span>Quay lại Tích hợp</span></a> <a href="/dang-ky-dung-thu/" class="Button Button--full" title="Bạn đang xem xét sử dụng phần mềm chăm sóc khách hàng của LiveAgent? Chỉ cần điền thêm các thông tin bên dưới là bạn có thể bắt đầu quá trình dùng thử miễn phí, không yêu cầu ràng buộc, không cần thẻ tín dụng." hreflang="vi-VN" onover-preload="1"> <span>Tạo tài khoản MIỄN PHÍ</span> </a> </div> <div class="Post__content__resources"> <div class="Post__sidebar__title h4">Bài liên quan</div> <div class="SimilarSources"> <div class="urlslab-rel-res-items urlslab-rel-res-design-default urlslab-rel-res-items-with-image urlslab-rel-res-items-with-summary flowhunt-skip"><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.vn/tich-hop/whatsapp/" title="LiveAgent được tích hợp với WhatsApp cho phép người dùng dễ dàng trả lời tin nhắn WhatsApp từ bảng dashboard LiveAgent của họ." hreflang="vi-VN" onover-preload="1"><img alt="LiveAgent được tích hợp với WhatsApp cho phép người dùng dễ dàng trả lời tin nhắn WhatsApp từ bảng dashboard LiveAgent của họ." data-src="https://assets.flowhunt.io/screenshots/df26e3b7df24943/de23d1644d6a0e9a/1728906562_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="50"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.vn/tich-hop/whatsapp/" title="LiveAgent được tích hợp với WhatsApp cho phép người dùng dễ dàng trả lời tin nhắn WhatsApp từ bảng dashboard LiveAgent của họ." hreflang="vi-VN" onover-preload="1">WhatsApp</a></p><p class="urlslab-rel-res-item-summary">Khám phá tích hợp WhatsApp với LiveAgent để nâng cao dịch vụ khách hàng của bạn. Dễ dàng quản lý và trả lời tin nhắn WhatsApp từ dashboard LiveAgent, cải thiện quy trình làm việc và tăng sự hài lòng của khách hàng. Dùng thử miễn phí 30 ngày để trải nghiệm tích hợp liền mạch này.</p><a href="https://www.liveagent.vn/tich-hop/whatsapp/" title="LiveAgent được tích hợp với WhatsApp cho phép người dùng dễ dàng trả lời tin nhắn WhatsApp từ bảng dashboard LiveAgent của họ." class="urlslab-rel-res-item-arrow" hreflang="vi-VN" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.vn/tich-hop/vnet/" title="VNet là một công ty dịch vụ viễn thông với hơn 17 năm hoạt động. Tìm hiểu thêm về việc tích hợp VNet vào LiveAgent và các tiện ích của nó." hreflang="vi-VN" onover-preload="1"><img alt="VNet là một công ty dịch vụ viễn thông với hơn 17 năm hoạt động. Tìm hiểu thêm về việc tích hợp VNet vào LiveAgent và các tiện ích của nó." data-src="https://assets.flowhunt.io/screenshots/df26e3b7df24943/39237e44b403a67b/1728910515_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="51"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.vn/tich-hop/vnet/" title="VNet là một công ty dịch vụ viễn thông với hơn 17 năm hoạt động. Tìm hiểu thêm về việc tích hợp VNet vào LiveAgent và các tiện ích của nó." hreflang="vi-VN" onover-preload="1">VNet</a></p><p class="urlslab-rel-res-item-summary">Khám phá dịch vụ VoIP từ VNet, đối tác đáng tin cậy của LiveAgent với hơn 17 năm kinh nghiệm trong ngành viễn thông. Tận hưởng tích hợp miễn phí và dễ dàng kết nối số điện thoại VoIP vào LiveAgent, mang lại hiệu suất cao và hỗ trợ 24/7. Đăng ký dùng thử miễn phí ngay để trải nghiệm dịch vụ hàng đầu!</p><a href="https://www.liveagent.vn/tich-hop/vnet/" title="VNet là một công ty dịch vụ viễn thông với hơn 17 năm hoạt động. Tìm hiểu thêm về việc tích hợp VNet vào LiveAgent và các tiện ích của nó." class="urlslab-rel-res-item-arrow" hreflang="vi-VN" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.vn/tich-hop/clickup/" title="Quản lý các dự án của bạn, cộng tác, tạo nhiệm vụ, xử lý quy trình làm việc của bạn và quản lý mọi thứ từ bảng điều khiển với tích hợp ClickUp cho LiveAgent." hreflang="vi-VN" onover-preload="1"><img alt="Quản lý các dự án của bạn, cộng tác, tạo nhiệm vụ, xử lý quy trình làm việc của bạn và quản lý mọi thứ từ bảng điều khiển với tích hợp ClickUp cho LiveAgent." data-src="https://www.liveagent.vn/wp/urlslab-download/11af0d9d80f638812ed61b92dc1910ab/1729086468_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="52"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.vn/tich-hop/clickup/" title="Quản lý các dự án của bạn, cộng tác, tạo nhiệm vụ, xử lý quy trình làm việc của bạn và quản lý mọi thứ từ bảng điều khiển với tích hợp ClickUp cho LiveAgent." hreflang="vi-VN" onover-preload="1">ClickUp</a></p><p class="urlslab-rel-res-item-summary">Khám phá tích hợp ClickUp với LiveAgent, giải pháp quản lý dự án đám mây mạnh mẽ cho mọi doanh nghiệp. Dễ dàng chuyển đổi email thành tác vụ, theo dõi nhiệm vụ và cộng tác hiệu quả mà không cần đổi giao diện. Tăng tốc quy trình làm việc với ClickUp ngay hôm nay!</p><a href="https://www.liveagent.vn/tich-hop/clickup/" title="Quản lý các dự án của bạn, cộng tác, tạo nhiệm vụ, xử lý quy trình làm việc của bạn và quản lý mọi thứ từ bảng điều khiển với tích hợp ClickUp cho LiveAgent." class="urlslab-rel-res-item-arrow" hreflang="vi-VN" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.vn/tich-hop/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="vi-VN" onover-preload="1"><img alt="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." data-src="https://assets.flowhunt.io/screenshots/df26e3b7df24943/bd3ef5551c11b75e/1728945898_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="53"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.vn/tich-hop/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="vi-VN" onover-preload="1">Tích hợp</a></p><p class="urlslab-rel-res-item-summary">Khám phá cách tối đa hóa giá trị phần mềm helpdesk của bạn với tích hợp LiveAgent. Tăng sự hài lòng của khách hàng qua các plugin, ứng dụng đa dạng và tích hợp VoIP từ các đối tác hàng đầu như CallTo365, AstraQom, GDMS, và nhiều hơn. Truy cập để tìm hiểu cách tối ưu hóa quy trình làm việc và đơn giản hóa công việc kinh doanh của bạn.</p><a href="https://www.liveagent.vn/tich-hop/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." class="urlslab-rel-res-item-arrow" hreflang="vi-VN" onover-preload="1"></a></div></div></div> </div> </div> </div> </div> </div> </div> </div> <section class="GoodHands hidden "> <div class="wrapper"> <div class="GoodHands__text"> <h3 id="h-you-will-bein-good-hands">You will be<br>in Good Hands!</h3> <p>Join our community of happy clients and provide excellent customer support with LiveAgent.</p> <div class="Buttons"> <a href="/dang-ky-dung-thu/" class="Button Button--full" title="Bạn đang xem xét sử dụng phần mềm chăm sóc khách hàng của LiveAgent? Chỉ cần điền thêm các thông tin bên dưới là bạn có thể bắt đầu quá trình dùng thử miễn phí, không yêu cầu ràng buộc, không cần thẻ tín dụng." hreflang="vi-VN" onover-preload="1"> <span>Start 14-days free trial</span> </a> <a href="/dung-thu/" onclick="ga( 'send', 'event', 'Demo bar Button', 'start', 'Schedule a demo' )" class="Button Button--outline" title="Bạn có muốn tìm hiểu thêm về LiveAgent? Yêu cầu bản demo miễn phí để tìm hiểu thêm về LiveAgent và cách nó có thể giúp bạn thành công." hreflang="vi-VN" onover-preload="1"> <span>Lên lịch demo</span> </a> </div> <ul class="GoodHands__logos flex"> <li class="GoodHands__logo"> <a href="/chung-nhan-giai-thuong/" title="Capterra" hreflang="vi-VN" onover-preload="1"> <img alt="Capterra" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/logo-capterra.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="54"> </a> <div class="GoodHands__stars"> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.vn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.vn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.vn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.vn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.vn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> </div> </li> <li class="GoodHands__logo"> <a href="/chung-nhan-giai-thuong/" title="G2 Crowd" hreflang="vi-VN" onover-preload="1"> <img alt="G2 Crowd" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/logo_g2.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; 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transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="56"> </a> <div class="GoodHands__stars"> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.vn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.vn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.vn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.vn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.vn/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> </div> </li> </ul> </div> <div class="GoodHands__image"> <picture><img alt="Lên lịch demo" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/goodhands_image.png?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="57"></picture> </div> </div> </section> <script> function showGoodHands() { const goodhands = document.querySelector('.GoodHands'); goodhands.classList.remove('hidden'); } window.addEventListener('load', () => { showGoodHands(); window.removeEventListener('load', showGoodHands); }); </script> <footer class="Footer urlslab-skip-keywords urlslab-skip-fragment" data-scrollsidebars="true" style="" urlslab-lazy-bgimage="https://www.liveagent.vn/app/themes/liveagent/assets/images/footer-bg.svg"> <div class="Footer__top"> <div class="wrapper"> <div class="Footer__top__row"> <div class="Footer__top__column"> <div class="nav_menu-110 widget_nav_menu"><div class="Footer__top__column__title Footer__top__column__title--image h5"><img alt="LiveAgent" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/logo_liveagent_light.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="58">LiveAgent</div><div class="menu-footer-top-liveagent-vietnamese-container"><ul id="menu-footer-top-liveagent-vietnamese" class="menu"><li id="menu-item-748443"><a href="https://www.liveagent.vn/dung-thu/" title="Bạn có muốn tìm hiểu thêm về LiveAgent? Yêu cầu bản demo miễn phí để tìm hiểu thêm về LiveAgent và cách nó có thể giúp bạn thành công." hreflang="vi-VN" onover-preload="1">Bản demo</a></li> <li id="menu-item-932472"><a href="https://www.liveagent.vn/bang-phi-dich-vu/" title="Các gói phí của LiveAgent khởi điểm ở mức $15/agent/tháng bao gồm các tính năng quản lý email bằng ticket, live chat, cơ sở tri thức và nhiều tiện ích khác. Trọn tất cả các tính năng chỉ $69/agent/tháng." hreflang="vi-VN" onover-preload="1">Bảng phí</a></li> <li id="menu-item-748444"><a href="https://www.liveagent.vn/tinh-nang/" title="Khám phá các tính năng nổi bật của LiveAgent - phần mềm help desk đa kênh với hệ thống phiếu hỗ trợ, quản lý nhân viên, phát hiện trùng lặp, nhật ký kiểm tra, và nhiều hơn nữa. Nâng cao hiệu quả dịch vụ khách hàng với phân phối phiếu tự động, giờ làm việc linh hoạt, và tin nhắn soạn sẵn. Tìm hiểu thêm để tối ưu hóa trải nghiệm khách hàng của bạn!" hreflang="vi-VN" onover-preload="1">Tính năng</a></li> <li id="menu-item-748445"><a href="https://www.liveagent.vn/tich-hop/" title="Khám phá cách tối đa hóa giá trị phần mềm helpdesk của bạn với tích hợp LiveAgent. Tăng sự hài lòng của khách hàng qua các plugin, ứng dụng đa dạng và tích hợp VoIP từ các đối tác hàng đầu như CallTo365, AstraQom, GDMS, và nhiều hơn. Truy cập để tìm hiểu cách tối ưu hóa quy trình làm việc và đơn giản hóa công việc kinh doanh của bạn." hreflang="vi-VN" onover-preload="1">Tích hợp</a></li> <li id="menu-item-454819"><a href="https://www.liveagent.vn/giai-phap-thay-the-cho-cac-phan-mem-ho-tro-khach-hang/" title="Dịch vụ khách hàng tuyệt vời đi đôi với phần mềm hỗ trợ khách hàng hiệu quả. Hãy dùng thử LiveAgent với phiên bản dùng thử miễn phí 14 ngày. Giúp bạn xây dựng mối quan hệ với khách hàng cũng như doanh thu." hreflang="vi-VN" onover-preload="1">Giải pháp thay thế</a></li> <li id="menu-item-818044"><a href="https://www.liveagent.vn/tong-quan/" title="Cái nhìn tổng quan về LiveAgent và khám phá tất cả các công cụ và tính năng tuyệt vời trong ứng dụng help desk đa kênh của chúng tôi. Hãy dùng thử ngay hôm nay và cải thiện dịch vụ khách hàng của bạn." hreflang="vi-VN" onover-preload="1">Giới thiệu sơ nét</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-112 widget_nav_menu"><div class="Footer__top__column__title h5">Hỗ trợ</div><div class="menu-footer-top-support-vietnamese-container"><ul id="menu-footer-top-support-vietnamese" class="menu"><li id="menu-item-454826"><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Cổng thông tin hỗ trợ</a></li> <li id="menu-item-454827"><a href="https://www.liveagent.vn/chuyen-doi-du-lieu-sang-liveagent/" title="Việc chuyển đổi sang LiveAgent rất dễ dàng bằng một trong các plugin hiện có của chúng tôi. LiveAgent đã được dịch ra 43 thứ tiếng kèm các widget (tiện ích) ngôn ngữ. LiveAgent hỗ trợ gói dùng miễn phí trọn đời cũng như ba gói dùng có tính phí ưu đãi khác." hreflang="vi-VN" onover-preload="1">Di chuyển dữ liệu</a></li> <li id="menu-item-454828"><a href="https://status.liveagent.com/" title="Check the real-time status of LiveAgent services. All systems are operating normally, including admin panel, call and video functions, ticket operations, and email services. Stay updated with the latest service status." hreflang="en">Trạng thái hệ thống</a></li> <li id="menu-item-454829"><a href="https://changelog.liveagent.com/" title="Discover the latest updates and improvements in LiveAgent's changelog. Stay informed about new features, bug fixes, and enhancements to optimize your customer service experience. Visit now for detailed insights!" hreflang="en">Nhật ký cập nhật</a></li> <li id="menu-item-454831">Yêu cầu báo phí</li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-113 widget_nav_menu"><div class="Footer__top__column__title h5">Công ty</div><div class="menu-footer-top-company-vietnamese-container"><ul id="menu-footer-top-company-vietnamese" class="menu"><li id="menu-item-454769"><a href="https://www.liveagent.vn/ve-chung-toi/ve-liveagent/" title="Khám phá LiveAgent - phần mềm helpdesk tiên phong ra đời từ nhu cầu thực tế, hiện phục vụ hơn 150 triệu người dùng và 40.000 doanh nghiệp trên toàn cầu. Tìm hiểu sứ mệnh và tầm nhìn của chúng tôi, nơi dịch vụ khách hàng xuất sắc trở thành tiêu chuẩn. Tham gia cộng đồng khách hàng hài lòng của chúng tôi và cải thiện dịch vụ khách hàng của bạn ngay hôm nay! Bắt đầu dùng thử miễn phí 14 ngày không cần thẻ tín dụng." hreflang="vi-VN" onover-preload="1">Về chúng tôi</a></li> <li id="menu-item-454778"><a href="https://www.liveagent.vn/chung-nhan-giai-thuong/" title="Khám phá những chứng nhận và giải thưởng danh giá mà LiveAgent đã giành được, khẳng định vị thế hàng đầu trong ngành phần mềm hỗ trợ khách hàng và live chat. Trải nghiệm dịch vụ chất lượng với hỗ trợ khách hàng 24/7, không cần thông tin thẻ tín dụng. Dùng thử miễn phí ngay!" hreflang="vi-VN" onover-preload="1">Giải thưởng và chứng nhận</a></li> <li id="menu-item-748427"><a href="https://www.liveagent.vn/cau-chuyen-thanh-cong/" title="Công ty cung cấp các giải pháp VoIP và hỗ trợ khách hàng. Có blog, học viện, hội thảo trực tuyến và các mẫu template. Công ty có đánh giá tốt từ khách hàng và giải thưởng. Có chương trình Affiliate và đối tác kinh doanh. Có phần mềm CSKH, thoại VoIP, self-service, tổng đài và hệ thống quản lý khiếu nại. Công cụ tính toán chi phí cũng được cung cấp." hreflang="vi-VN" onover-preload="1">Review của khách hàng</a></li> <li id="menu-item-953278"><a href="https://www.liveagent.vn/tich-hop/#cac-doi-tac-voip" title="Khám phá cách tối đa hóa giá trị phần mềm helpdesk của bạn với tích hợp LiveAgent. Tăng sự hài lòng của khách hàng qua các plugin, ứng dụng đa dạng và tích hợp VoIP từ các đối tác hàng đầu như CallTo365, AstraQom, GDMS, và nhiều hơn. Truy cập để tìm hiểu cách tối ưu hóa quy trình làm việc và đơn giản hóa công việc kinh doanh của bạn." hreflang="vi-VN" onover-preload="1">Đối tác VoIP</a></li> <li id="menu-item-454782"><a href="https://www.liveagent.vn/chuong-trinh-lien-ket/" title="Chương trình affiliate của LiveAgent cung cấp báo cáo thời gian thực về doanh số bán hàng, lưu lượng truy cập, số dư tài khoản và hoạt động tổng thể của bạn. 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We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="vi-VN" onover-preload="1">Blog</a></li> <li id="menu-item-748433"><a href="https://www.liveagent.vn/thuat-ngu-ho-tro-khach-hang/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="vi-VN" onover-preload="1">Thuật ngữ</a></li> <li id="menu-item-748434"><a href="https://www.liveagent.vn/hoc-vien/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="vi-VN" onover-preload="1">Học viện</a></li> <li id="menu-item-748435"><a href="https://www.liveagent.vn/mau-template/" title="Khám phá bộ sưu tập mẫu email chuyên nghiệp từ LiveAgent giúp bạn tối ưu hóa dịch vụ khách hàng với các mẫu như email chào mừng, tri ân, đào tạo khách hàng và thông báo ra mắt sản phẩm. Tùy chỉnh dễ dàng để nâng cao trải nghiệm và tăng hiệu quả kinh doanh ngay hôm nay!" hreflang="vi-VN" onover-preload="1">Mẫu template</a></li> <li id="menu-item-454807"><a href="https://www.liveagent.vn/kiem-tra-danh-may/" title="Kiểm tra kỹ năng đánh máy của bạn với kiểm tra đánh máy miễn phí của LiveAgent. Tìm hiểu tốc độ đánh máy chỉ trong vài phút và thực hành miễn phí để cải thiện." hreflang="vi-VN" onover-preload="1">Test đánh máy</a></li> <li id="menu-item-748437"><a href="https://www.liveagent.com/costs-calculator/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="en-US" onover-preload="1">Công cụ tính phí</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-160 widget_nav_menu"><div class="Footer__top__column__title h5">Popular</div><div class="menu-footer-top-popular-vietnamese-container"><ul id="menu-footer-top-popular-vietnamese" class="menu"><li id="menu-item-953281"><a href="https://www.liveagent.com/knowledge-base-software/" title="Discover the top 20 knowledge base software for 2024, exploring features, benefits, pricing, and expert tips for choosing the best solution for your business. Get insights on how knowledge base software works and a recommendation for LiveAgent's free trial." hreflang="en-US" onover-preload="1">Phần mềm cơ sở tri thức</a></li> <li id="menu-item-748448"><a href="https://www.liveagent.vn/phan-mem-dich-vu-khach-hang/" title="Phần mềm chăm sóc khách hàng được tích hợp hộp thư đồng bộ hóa mạnh mẽ, ứng dụng live chat, tổng đài cuộc gọi và cổng thông tin khách hàng. Hãy chọn cho mình một gói dịch vụ phù hợp với nhu cầu của bạn." hreflang="vi-VN" onover-preload="1">Phần mềm CSKH</a></li> <li id="menu-item-748449"><a href="https://www.liveagent.com/blog/best-voip-phone-systems-and-integrations/" title="Explore the top 20 VoIP phone systems and integrations for 2024 to enhance your business communications. Learn how to choose the best VoIP solution based on features, pricing, and requirements to streamline operations effectively. Discover the benefits of VoIP technology and find the perfect fit for your company's needs." hreflang="en-US" onover-preload="1">Các hệ thống điện thoại VoIP</a></li> <li id="menu-item-748450"><a href="https://www.liveagent.vn/phan-mem-dich-vu-tu-ho-tro/" title="Mở rộng khả năng trợ giúp khách hàng của bạn bằng phần mềm hỗ trợ khách hàng và dịch vụ tự hỗ trợ (self-service) của LiveAgent. Cho phép khách hàng tự giải quyết các vấn đề của mình -- 24/7." hreflang="vi-VN" onover-preload="1">Phần mềm self-service</a></li> <li id="menu-item-748451"><a href="https://www.liveagent.vn/phan-mem-tong-dai-cuoc-goi-inbound/" title="Nghiên cứu cho thấy 39% người tiêu dùng thích được hỗ trợ qua điện thoại hơn là các kênh liên lạc khác. Với Liveagent, bạn có thể thiết lập một tổng đài ảo ngay trên chính phần mềm hỗ trợ khách hàng của mình. Dễ dàng quản lý và tiếp nhận các cuộc gọi đến (Inbound) của khách hàng, nâng cao hiệu quả làm việc của bộ phận hỗ trợ cũng như gia tăng hoạt động bán hàng Inbound (Inbound sales)." hreflang="vi-VN" onover-preload="1">Phần mềm tổng đài cuộc gọi Inbound</a></li> <li id="menu-item-748452"><a href="https://www.liveagent.vn/blog/phan-mem-cong-thong-tin-khach-hang-tot-nhat/" title="Phần mềm cổng thông tin khách hàng là một trong những cách hữu hiệu nhất để một công ty thể hiện phương thức tiếp cận lấy khách hàng làm trung tâm của mình. Tìm hiểu về 25 phần mềm cổng thông tin khách hàng tốt nhất trên thị trường hiện nay." hreflang="vi-VN" onover-preload="1">Hệ thống quản lý khiếu nại</a></li> <li id="menu-item-953282"><a href="https://www.liveagent.com/startups/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. 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transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="64"> <span class="fakeChatButton__msg bottom">Vui lòng chấp nhận cookie của chúng tôi trước khi gửi form liên hệ.</span> </div> <span class="ContactUs__menu--link ContactUs__menu--link__form red" onclick="showContactForm()" data-target="contactUsForm" data-close-target="contactUsMenu"> Form liên hệ <img class="ContactUs__icon" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/contact/form.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="65"> </span> </li> <li class="ContactUs__menu--item"> <button class="ContactUs__menu--link violet" onclick="contactUsMessenger();" data-close-target="contactUsMenu" rel="nofollow noopener external">Messenger<img class="ContactUs__icon" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/contact/messenger.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="66"></button> </li> <li class="ContactUs__menu--item whatsapp"> <button class="ContactUs__menu--link green" data-message="Hi! I am contacting you from https://www.liveagent.vn/tich-hop/slack/ and I am contacting you about..." onclick="contactUsWhatsApp(this);" data-close-target="contactUsMenu" rel="nofollow noopener external"> Whatsapp <img class="ContactUs__icon" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/contact/whatsapp.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="67"> </button> </li> <li class="ContactUs__menu--item"> <div class="ContactUs__menu--link fakeChatButton hidden"> <span class="fakeChatButton__text">Live Chat</span> <div class="ContactUs__icon fakeChatButton__icon"></div> <span class="fakeChatButton__msg">Xin vui lòng chấp nhận cookie của chúng tôi trước khi bắt đầu trò chuyện.</span> </div> <span class="ContactUs__menu--link chat orange" id="chatBtn" data-close-target="contactUsMenu"> Chat with an agent </span> </li> <li class="ContactUs__menu--item chatbot"> <div class="ContactUs__menu--link fakeChatButton hidden"> <span class="fakeChatButton__text">Chat with a bot</span> <img class="ContactUs__icon" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/contact/chatbot.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="68"> <span class="fakeChatButton__msg">Xin vui lòng chấp nhận cookie của chúng tôi trước khi bắt đầu trò chuyện.</span> </div> <button class="ContactUs__menu--link blue" id="chatBot" data-close-target="contactUsMenu" rel="nofollow noopener external"> Chat with a bot <img class="ContactUs__icon" data-src="https://www.liveagent.vn/app/themes/liveagent/assets/images/contact/chatbot.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="69"> </button> </li> </ul> </nav> </div> <script> const contactUsBtn = document.querySelector('.ContactUs__button'); const statusUrl = 'https://status.liveagent.com/'; contactUsBtn.addEventListener('click', async () => { const chatbotScriptSet = document.getElementById('fh-chatbot-script'); const menu = document.querySelector('.ContactUs__menu--wrap'); const statusInfo = document.querySelector('#contactUsStatus'); if ( menu?.classList.contains('hidden') ) { if( ! chatbotScriptSet ) { const chatbotScript = document.createElement('script'); chatbotScript.setAttribute('id', 'fh-chatbot-script'); chatbotScript.innerHTML = ` loadChatBot({ chatbotId: 'ee7cb389-4f00-441f-a287-07a43f72f1e3', workspaceId: '4d1adbc8-edfa-48c1-b93a-a8096d28f5e7', btnTarget: '#chatBot'}); `; document.querySelector('body').appendChild(chatbotScript); } const serviceStatus = await quStatusWidget.getStatus().then( ( result ) => { return displayStatusIndicator( result ); }); if ( serviceStatus === 'outage' ) { const statusInfoLink = statusInfo.querySelector(`[data-status^=${serviceStatus}]`); statusInfoLink.style.display = 'flex'; statusInfoLink.addEventListener( 'click', () => window.open( statusUrl, '_blank' ) ); } } }) const quStatusWidget = { statusJsonUrl: `${statusUrl}/status.json`, async fetchJson() { try { const data = await fetch(this.statusJsonUrl); return await data.json(); } catch (error) { console.log(error); } }, async getStatus() { const status = await this.fetchJson(); return status; } }; function displayStatusIndicator(serviceStatus) { let statusClass = 'ok'; if ( !serviceStatus ) { return 'unavailable'; } if (serviceStatus?.outages?.length > 0) { statusClass = 'outage'; } if (serviceStatus?.degradations?.length > 0) { statusClass = 'degradation'; } return statusClass; } function contactUsWhatsApp( element ) { const message = element.getAttribute( 'data-message' ); const number = '17862041375'; const whatsappLink = 'https://wa.me/' + number + '?text=' + encodeURIComponent( message ); window.open( whatsappLink, '_blank' ); } function contactUsMessenger() { const facebookLink = 'https://m.me/LiveAgent/'; window.open( facebookLink, '_blank' ); } </script> <script> const gtmChatButton = document.querySelector( ".ContactUs__menu--link.chat" ); const gtmNewsletterButton = document.querySelector( ".Newsletter__form button" ); if ( gtmChatButton !== null ) { gtmChatButton.addEventListener( "click", () => { window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'live_chat_contact' }); }); } if ( gtmNewsletterButton !== null ) { gtmNewsletterButton.addEventListener( "click", () => { window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'newsletter_subscription' }); }); } document.addEventListener( 'DOMContentLoaded', ( e ) => { if ( document.querySelector( '.Content .yoast-table-of-contents' ) ) { const heights = { placeholderHeight: 0, stickyHeaderHeight: 0 }; let checked = false; function updateHeights() { const placeholder = document.querySelector( '.compact-header__placeholder' ); const stickyHeader = document.querySelector( '.compact-header__placeholder .compact-header--sticky' ); if ( placeholder ) { heights.placeholderHeight = placeholder.offsetHeight; } if ( stickyHeader ) { heights.stickyHeaderHeight = stickyHeader.offsetHeight; } } function checkScroll() { if ( ! checked && window.scrollY >= heights.placeholderHeight * 2 ) { updateHeights(); checked = true; window.removeEventListener( 'scroll', checkScroll ); } } function handleLinkClick( event ) { event.preventDefault(); const targetId = this.getAttribute( 'href' ).substring( 1 ); const targetElement = document.getElementById( targetId ); if ( targetElement ) { const { placeholderHeight, stickyHeaderHeight } = heights; const defaultSubHeaderHeight = 73; const offset = stickyHeaderHeight || defaultSubHeaderHeight; const targetPosition = targetElement.offsetTop + placeholderHeight - offset; window.scrollTo( { top: targetPosition, behavior: 'smooth' } ); } } updateHeights(); window.addEventListener( 'scroll', checkScroll ); document.querySelectorAll( '.yoast-table-of-contents li a' ).forEach( ( link ) => link.addEventListener( 'click', handleLinkClick ) ); } } ); </script> </body> </html>