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.Button{margin-left:0}.Login__popup__close{position:absolute;left:15px;top:15px;display:-webkit-box;display:-ms-flexbox;display:flex;width:25px;height:25px;background-image:url(/app/themes/liveagent/assets/images/icon-close.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center;cursor:pointer;-webkit-transition:opacity .3s;transition:opacity .3s}.Login__popup__close:active,.Login__popup__close:focus,.Login__popup__close:hover{opacity:.6}.Login__popup.active{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login{padding:0 !important;margin-right:30px !important;-webkit-transition:opacity .3s;transition:opacity .3s}.Button--login:active .tooltip,.Button--login:focus .tooltip,.Button--login:hover .tooltip{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login span{font-size:0}.Button--login span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-right:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(50%);-ms-transform:translateX(50%);transform:translateX(50%)}.Button--login .tooltip::before{position:absolute;top:-10px;right:calc(50% - 10px);background:100%;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app .Header{background-color:#fff;background-color:var(--header-background);position:fixed;top:0;z-index:99991;width:100%;height:90px;padding:.9375em 0}#app .Header .wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__logo{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__logo a{display:block;width:100%;height:100%;padding:.9375em 0 .9375em .9375em}#app .Header__logo a img{display:block;max-width:8.125em;height:1.875em}#app .Header__items{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-right:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;right:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{right:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:right;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-left:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--outline{display:-webkit-box;display:-ms-flexbox;display:flex;width:6.25em}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{right:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;right:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-right:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(-180deg);-ms-transform:rotate(-180deg);transform:rotate(-180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:right}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;left:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;right:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;right:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-right:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-left:0}#app .Header__navigation .icon-header-menu{right:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;right:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 1.875em 0 4.375em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;right:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-left:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(-45deg);-ms-transform:translateY(8px) rotate(-45deg);transform:translateY(8px) rotate(-45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(45deg);-ms-transform:translateY(-8px) rotate(45deg);transform:translateY(-8px) rotate(45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{right:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-right:1.714em;padding-left:1.714em}html[lang=vi-VN] .Header .Button--login{margin-right:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:left;margin-left:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-left:0}.Header__flags--region-europe{float:right;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;right:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 3em 1.75em 0;width:auto;height:auto;min-width:32rem;top:4em;right:auto;left:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);display:none}.Header__flags--mainmenu::after,.Header__flags--mainmenu::before{content:"";display:table}.Header__flags--mainmenu::after{clear:both}.Header__flags--mainmenu{*zoom:1}#app .Header__navigation__buttons__mobile{display:none}#app .Header__navigation{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app 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data-lightbox="youtube" class="Header__navigation__promo" style="" urlslab-lazy-bgimage="https://www.liveagent.ae/app/themes/liveagent/assets/images/tour_video.png"> <div itemscope="" itemtype="https://schema.org/VideoObject" itemprop="video"><meta itemprop="name" content="LiveAgent Product Tour"><meta itemprop="description" content="See LiveAgent from both the agent and customer point of view so you can get a taste of how it is to work with our help desk software. 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Contact us at https://www.liveagent.com/ Follow us on social media: Instagram: https://www.instagram.com/liveagent/ Facebook: https://www.facebook.com/LiveAgent/ Twitter: https://twitter.com/LiveAgent LinkedIn: https://www.linkedin.com/company/liveagent/"><link itemprop="thumbnailUrl" content="https://i.ytimg.com/vi/3zYfDwqNj0U/sddefault.jpg"><link itemprop="contentUrl" content="https://www.youtube.com/watch?v=3zYfDwqNj0U"><link itemprop="embedUrl" content="https://www.youtube.com/embed/3zYfDwqNj0U"><meta itemprop="duration" content="P0Y0M0DT0H0M145S"><meta itemprop="uploadDate" content="2024-10-14T06:14:32+00:00"></div></div> <script> ( () => { const tourVideo = document.querySelector("li > .Header__navigation__promo"); if(tourVideo) { const parent = tourVideo.closest("li"); parent.insertAdjacentElement("afterend", tourVideo); } } )(); </script></li> </ul> </li> <li id="menu-item-473321" class="label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-473321"><a href="#" title="تحدث مع زملائك في الفريق وقتما تشاء بدون ترك مكتب المساعدة. حيث يجلب لك تكامل Slack مع LiveAgent الرسائل حتى لا يفوتك أي شيء." hreflang="ar">المنتج</a> <ul class="sub-menu"> <li id="menu-item-473451" class="icn-menu-help-desk menu-item menu-item-type-custom menu-item-object-custom menu-item-473451"><svg class="icon icon-menu-help-desk"><use xlink:href="https://www.liveagent.ae/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-help-desk"></use></svg><a href="https://www.liveagent.ae/help-desk-software/" title="استكشف مجموعة مختارة من أفضل برامج مكتب المساعدة في السوق. اختر برنامج مكتب المساعدة المثالي لموقعك على الإنترنت وارفع خدمة العملاء إلى أعلى مستوياتها." hreflang="ar" onover-preload="1">مكتب المساعدة<div class="menu-item-description">منصة خدمة عملاء متعددة القنوات</div></a></li> <li id="menu-item-473454" class="icn-menu-ticketing menu-item menu-item-type-custom menu-item-object-custom menu-item-473454"><svg class="icon icon-menu-ticketing"><use xlink:href="https://www.liveagent.ae/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-ticketing"></use></svg><a href="https://www.liveagent.ae/ticketing-software/" title="استكشف مجموعة مختارة من برامج إصدار التذاكر الأكثر استخدامًا في السوق. واختر أداة إصدار التذاكر المثالية وارفع خدمة العملاء إلى أعلى مستوى." hreflang="ar" onover-preload="1">إصدار التذاكر<div class="menu-item-description">نظام إصدار تذاكر متقدم</div></a></li> <li id="menu-item-728814" class="icn-menu-live-chat menu-item menu-item-type-post_type menu-item-object-page menu-item-728814"><svg class="icon icon-menu-live-chat"><use xlink:href="https://www.liveagent.ae/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-live-chat"></use></svg><a href="https://www.liveagent.ae/live-chat-software/" title="استكشف مجموعة مختارة من أفضل برامج الدردشة مباشرة في السوق. اختر برنامج الدردشة المباشرة المثالي لموقعك على الإنترنت وارفع خدمة العملاء إلى أعلى مستوياتها." hreflang="ar" onover-preload="1">دردشة مباشرة<div class="menu-item-description">أسرع دردشة مباشرة في السوق</div></a></li> </ul> </li> <li id="menu-item-473322" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-473322"><a href="#" title="تحدث مع زملائك في الفريق وقتما تشاء بدون ترك مكتب المساعدة. حيث يجلب لك تكامل Slack مع LiveAgent الرسائل حتى لا يفوتك أي شيء." hreflang="ar">sub</a> <ul class="sub-menu"> <li id="menu-item-915548" class="icn-thumbsup menu-item menu-item-type-post_type menu-item-object-page menu-item-915548"><svg class="icon icon-thumbsup"><use xlink:href="https://www.liveagent.ae/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#thumbsup"></use></svg><a href="https://www.liveagent.ae/social-media-customer-service/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="ar" onover-preload="1">وسائل التواصل<div class="menu-item-description">قم بالرد على متابعينك مباشرة من LiveAgent</div></a></li> <li id="menu-item-677517" class="icn-phone menu-item menu-item-type-post_type menu-item-object-page menu-item-677517"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.ae/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#phone"></use></svg><a href="https://www.liveagent.ae/call-center-software/" title="استكشف مجموعة مختارة من أفضل برامج مركز الاتصال في السوق. واختر برنامج مركز الاتصال المثالي لموقعك على الإنترنت وارفع خدمة العملاء إلى أعلى المستويات." hreflang="ar" onover-preload="1">مركز الاتصال<div class="menu-item-description">برنامج مركز اتصال مدمج</div></a></li> <li id="menu-item-874571" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-874571"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.ae/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#lightbulb"></use></svg><a href="https://www.liveagent.com/liveagent-knowledge-base-software/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="en-US" onover-preload="1">قاعدة المعرفة<div class="menu-item-description">تقديم اختيار خدمة ذاتية</div></a></li> </ul> </li> <li id="menu-item-473323" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-473323"><a href="#" title="تحدث مع زملائك في الفريق وقتما تشاء بدون ترك مكتب المساعدة. حيث يجلب لك تكامل Slack مع LiveAgent الرسائل حتى لا يفوتك أي شيء." hreflang="ar">يستخدم في</a> <ul class="sub-menu"> <li id="menu-item-473457" class="icn-menu-business-solutions menu-item menu-item-type-custom menu-item-object-custom menu-item-473457"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.ae/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-business-solutions"></use></svg><a href="https://www.liveagent.ae/business/" title="Liveagent هو برنامج مكتب مساعدة يتكيف مع احتياجات نماذج الأعمال المختلفة. اكتشف كيف يمكن أن يتناسب Liveagent مع تخصصك. ابدأ التجربة المجانية لمدة 14 يومًا. لست بحاجة لبطاقة إئتمان. تعتمد كل من الوكالات الإعلانية والمؤسسات التعليمية والمنظمات غير الحكومية على Liveagent." hreflang="ar" onover-preload="1">حلول الأعمال<div class="menu-item-description">أعمال مختلفة، حلول مختلفة</div></a></li> <li id="menu-item-677532" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-677532"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.ae/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#shop"></use></svg><a href="https://www.liveagent.ae/industry/" title="يتميز LiveAgent بأنه قادر على تلبية متطلبات العديد من مجالات الأعمال. تعرف كيف يتلائم LiveAgent مع متطلباتك ويحسّن من دعم العملاء لديك." hreflang="ar" onover-preload="1">حلول الصناعات<div class="menu-item-description">تكييف LiveAgent على صناعتك</div></a></li> <li id="menu-item-951122" class="icn-menu-use-cases menu-item menu-item-type-custom menu-item-object-custom menu-item-951122"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.ae/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-use-cases"></use></svg><a href="https://www.liveagent.ae/kosas-alnajah/" title='النص المعطى يتحدث حول التعلّم وتوفّر نماذج وندوات عبر الإنترنت، كما يتضمن جهات إتصال لشركة LiveAgent. يتمنّى LiveAgent التحاق المستخدمين لصنع "لوحة معلومات LiveAgent الخاصة بهم". يتم العمل حاليًا على البناء، وعند اكتمال التثبيت بإمكان المستخدمين الوصول مباشرة إلى حساباتهم.' hreflang="ar" onover-preload="1">حالات الاستخدام<div class="menu-item-description">منتج واحد، سيناريوهات استخدام مختلفة</div></a></li> </ul> </li> <li id="menu-item-473324" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom current-menu-ancestor current-menu-parent menu-item-has-children menu-item-473324"><a href="#" title="تحدث مع زملائك في الفريق وقتما تشاء بدون ترك مكتب المساعدة. حيث يجلب لك تكامل Slack مع LiveAgent الرسائل حتى لا يفوتك أي شيء." hreflang="ar">التكاملات</a> <ul class="sub-menu"> <li id="menu-item-951151" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-951151"><a href="https://www.liveagent.ae/altakamol/whatsapp/" title="يوفر LiveAgent تكاملاً مع WhatsApp يتيح للمستخدمين الرد بسهولة على رسائل WhatsApp من لوحة معلومات LiveAgent الخاصة بهم." hreflang="ar" onover-preload="1">WhatsApp</a></li> <li id="menu-item-677612" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-677612"><a href="https://www.liveagent.ae/altakamol/wordpress/" title="قم بترقية دعم العملاء لديك إلى المستوى التالي على مواقع Wordpress الخاصة بك. حيث يسمح لك تكامل Wordpress مع LiveAgent وضع زر دردشة على مواقعك الإلكترونية." hreflang="ar" onover-preload="1">WordPress</a></li> <li id="menu-item-677614" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-677614"><a href="https://www.liveagent.ae/altakamol/prestashop/" title="إذا كنت تريد أن يصل عملاؤك إليك بشكل أسرع، ففكر في وضع زر الدردشة المباشرة لموقعك الإلكتروني على Prestashop من خلال عملية التكامل مع LiveAgent." hreflang="ar" onover-preload="1">Prestashop</a></li> <li id="menu-item-677613" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-677613"><a href="https://www.liveagent.ae/altakamol/magento/" title="اكتشف أهمية دمج Magento 2 مع LiveAgent لتحسين تجربة التجارة الإلكترونية لديك. تعرّف على كيفية تمكين التكامل للحصول على معلومات العملاء تلقائيًا ودعمهم بلا عناء. اطّلع على الأسئلة الشائعة ونصائح الدعم لضمان تواصل سلس مع عملائك. جرّب LiveAgent مجانًا الآن!" hreflang="ar" onover-preload="1">Magento</a></li> <li id="menu-item-677615" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-677615"><a href="https://www.liveagent.ae/altakamol/shopify/" title="إذا كنت تريد أن يصل عملاؤك إليك بشكل أسرع، ففكر في تكامل Shopify مع LiveAgent. حيث يتيح لك هذا التكامل إضافة الدردشة المباشرة إلى متجرك الإلكتروني." hreflang="ar" onover-preload="1">Shopify</a></li> <li id="menu-item-677619" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-677619"><a href="https://www.liveagent.ae/altakamol/mailchimp/" title="يمكن لبرنامج إصدار تذاكر الدعم أن يفعل الكثير من خلال تكامل Mailchimp مع LiveAgent. حيث يتيح لك تكامل Mailchimp إدارة جهات الاتصال من مكتب المساعدة الخاص بك." hreflang="ar" onover-preload="1">Mailchimp</a></li> <li id="menu-item-677611" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-677611"><a href="https://www.liveagent.ae/altakamol/pipedrive-ar/" title="اكتشف قوة تكامل PipeDrive مع LiveAgent لتعزيز إدارة العملاء والصفقات بكفاءة. احصل على تحليلات وتقارير محدثة لتحسين تجربة العملاء. جربه مجانًا الآن وابدأ في استخدام أدوات CRM المتقدمة لتحقيق أقصى استفادة من فريق المبيعات الخاص بك." hreflang="ar" onover-preload="1">PipeDrive</a></li> <li id="menu-item-677620" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-post_type menu-item-object-ms_integrations current-menu-item menu-item-677620"><a href="https://www.liveagent.ae/altakamol/slack/" aria-current="page" title="تحدث مع زملائك في الفريق وقتما تشاء بدون ترك مكتب المساعدة. حيث يجلب لك تكامل Slack مع LiveAgent الرسائل حتى لا يفوتك أي شيء." hreflang="ar">Slack</a></li> <li id="menu-item-677621" class="button-more-integrations menu-item menu-item-type-post_type_archive menu-item-object-ms_integrations menu-item-677621"><a href="https://www.liveagent.ae/altakamol/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="ar" onover-preload="1">المزيد من التكاملات</a></li> </ul> </li> </ul> </li> <li id="menu-item-473327" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-473327"><a href="#" title="تحدث مع زملائك في الفريق وقتما تشاء بدون ترك مكتب المساعدة. حيث يجلب لك تكامل Slack مع LiveAgent الرسائل حتى لا يفوتك أي شيء." hreflang="ar">المصادر</a> <ul class="sub-menu"> <li id="menu-item-473328" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-473328"><a href="#" title="تحدث مع زملائك في الفريق وقتما تشاء بدون ترك مكتب المساعدة. حيث يجلب لك تكامل Slack مع LiveAgent الرسائل حتى لا يفوتك أي شيء." hreflang="ar">تعلم</a> <ul class="sub-menu"> <li id="menu-item-677576" class="icn-graduation menu-item menu-item-type-post_type_archive menu-item-object-ms_academy menu-item-677576"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.ae/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#graduation"></use></svg><a href="https://www.liveagent.ae/academiya/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="ar" onover-preload="1">الأكاديمية<div class="menu-item-description">لتصبح خبير خدمة العملاء</div></a></li> <li id="menu-item-677577" class="icn-menu-templates menu-item menu-item-type-post_type_archive menu-item-object-ms_templates menu-item-677577"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.ae/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-templates"></use></svg><a href="https://www.liveagent.ae/alkawaleb/" title="اكتشف مجموعة من قوالب البريد الإلكتروني المثالية لتعزيز خدمة العملاء والمبيعات على LiveAgent. استفد من نماذج التأهيل والاعتذار والاستطلاعات لتحسين تفاعلاتك مع العملاء وكسب ولائهم. ابدأ الآن وحقق تواصلاً فعالاً مع عملائك!" hreflang="ar" onover-preload="1">القوالب<div class="menu-item-description">قوالب قابلة للتخصيص حسب كل مناسبة</div></a></li> <li id="menu-item-886686" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-886686"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.ae/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-checklists"></use></svg><a href="https://www.liveagent.ae/checklists/" title="اكتشف مجموعة متنوعة من قوائم التحقق التفصيلية لتنظيم سير عملك بكفاءة مع LiveAgent. من قوائم تحقق العناية الواجبة للعملاء إلى خطط اتصالات الأزمات ومتطلبات مركز الاتصال، نقدم لك كل ما تحتاجه لتحسين أدائك وفعالية فريقك. ابدأ تجربتك المجانية الآن!" hreflang="ar" onover-preload="1">قائمة مرجعية<div class="menu-item-description">كيف تدير عملياتك</div></a></li> </ul> </li> <li id="menu-item-473329" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-473329"><a href="#" title="تحدث مع زملائك في الفريق وقتما تشاء بدون ترك مكتب المساعدة. حيث يجلب لك تكامل Slack مع LiveAgent الرسائل حتى لا يفوتك أي شيء." hreflang="ar">sub</a> <ul class="sub-menu"> <li id="menu-item-473335" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-473335"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.ae/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#pencil"></use></svg><a href="/almodawana/" title="Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="ar" onover-preload="1">المدونة<div class="menu-item-description">أخبار عن خدمة العملاء و LiveAgent</div></a></li> <li id="menu-item-677572" class="icn-menu-glossary menu-item menu-item-type-post_type_archive menu-item-object-ms_glossary menu-item-677572"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.ae/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-glossary"></use></svg><a href="https://www.liveagent.ae/masrad-daam-alameel/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="ar" onover-preload="1">قائمة المصطلحات<div class="menu-item-description">تعرف على مصطلحات خدمة العملاء</div></a></li> <li id="menu-item-677573" class="icn-menu-directory menu-item menu-item-type-post_type_archive menu-item-object-ms_directory menu-item-677573"><svg class="icon icon-menu-directory"><use xlink:href="https://www.liveagent.ae/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-directory"></use></svg><a href="https://www.liveagent.ae/aladella/" title="Can't find the support contact information? Check out LiveAgent directories and get in touch with the support you're seeking." hreflang="ar" onover-preload="1">الأدلة<div class="menu-item-description">قائمة جهات اتصال شاملة لمكتب المساعدة</div></a></li> </ul> </li> <li id="menu-item-473330" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-473330"><a href="#" title="تحدث مع زملائك في الفريق وقتما تشاء بدون ترك مكتب المساعدة. حيث يجلب لك تكامل Slack مع LiveAgent الرسائل حتى لا يفوتك أي شيء." hreflang="ar">sub</a> <ul class="sub-menu"> <li id="menu-item-677522" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-677522"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.ae/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-typing-test"></use></svg><a href="https://www.liveagent.ae/ikhtibar-tibaa/" title="اختبر مهاراتك في الكتابة مع اختبار الكتابة من LiveAgent. تعرف على سرعتك في الكتابة في غضون دقائق وتدرب مجانًا حتى تتحسن." hreflang="ar" onover-preload="1">اختبار الكتابة<div class="menu-item-description">حسّن سرعة كتابتك</div></a></li> <li id="menu-item-951123" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-951123"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.ae/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-reviews"></use></svg><a href="https://www.liveagent.ae/reviews/" title="اكتشف أفضل البرامج في فئات مختلفة مثل إدارة البريد الإلكتروني وخدمة العملاء. تجربة Zoho Mail كانت صعبة في البداية ولكنها تقدم ميزات مجانية وسعر معقول مع تجربة متجاوبة وواجهة نظيفة." hreflang="ar" onover-preload="1">مراجعات<div class="menu-item-description">خذ نظرة على تقييمات مزايا البرنامج</div></a></li> <li id="menu-item-677508" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-677508"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.ae/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">بوابة الدعم<div class="menu-item-description">مقالات كيف تقوم ب ودلائل</div></a></li> </ul> </li> <li id="menu-item-473332" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-473332"><a href="#" title="تحدث مع زملائك في الفريق وقتما تشاء بدون ترك مكتب المساعدة. حيث يجلب لك تكامل Slack مع LiveAgent الرسائل حتى لا يفوتك أي شيء." hreflang="ar">الشركة</a> <ul class="sub-menu"> <li id="menu-item-473478" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-473478"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.ae/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#heart"></use></svg><a href="https://www.liveagent.ae/anna/about-liveagent/" title="بادئة العمل المجانية لتجريب LiveAgent تسعير تفضل بالاشتراك في نشرتنا الإخبارية للحصول على أحدث الأخبار والتحديثات." hreflang="ar" onover-preload="1">من نحن<div class="menu-item-description">اكتشف الفريق خلف المنتج</div></a></li> <li id="menu-item-677523" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-677523"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.ae/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#trophy"></use></svg><a href="https://www.liveagent.ae/alwawayez/" title="تبدأ خدمة العملاء الرائعة ببرنامج مكتب مساعدة أفضل. بدءًا من $15/شهر. ابدأ تجربة مجانية لمدة 14 يومًا. يمكنك استخدامه بنائًا على الخدمات السحابية (SaaS) أو كبرنامج محلي مثبت على جهاز العميل (On-premises)." hreflang="ar" onover-preload="1">المكافآت<div class="menu-item-description">مكافأتنا وإنجازاتنا</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-677568" class="menu-item menu-item-type-post_type_archive menu-item-object-ms_features menu-item-677568"><a href="https://www.liveagent.ae/momayezat/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="ar" onover-preload="1">الخصائص</a></li> <li id="menu-item-803041" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-803041"><a href="/eltaseer/" title="خطط LiveAgent تبدأ من $9 شهريًا، جربها مجانًا دون الحاجة لبطاقة ائتمان، واحصل على شهرين مجانًا عند الدفع السنوي!" hreflang="ar" onover-preload="1">التسعير</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/alesdar-altagriby/" class="Button Button--full" title="هل تفكر في استخدام برنامج مكتب المساعدة LiveAgent؟ املأ بياناتك لتتمكن من بدء الإصدار التجريبي المجاني، بدون أي التزام، وبدون الحاجة لمعلومات بطاقة الائتمان." hreflang="ar" onover-preload="1"> <span>تجربة مجانية</span> </a> <a href="/login/" class="Button Button--login" title="قم بتسجيل الدخول إلى حساب LiveAgent الخاص بك على هذه الصفحة. أولاً ، قم بملء اسم الشركة ثم قم بإدخال اسم المستخدم وكلمة المرور لتسجيل الدخول بنجاح." hreflang="ar" onover-preload="1"> <span>تسجيل الدخول </span> <span class="tooltip">تسجيل الدخول </span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demo/" class="Button Button--outline" title="اكتشف كيف يمكن لـ LiveAgent تحسين رضا العملاء وزيادة المبيعات من خلال عرض تجريبي مجاني. احصل على جولة داخل المنتج، وأجب عن جميع استفساراتك حول الأسعار والخصائص والتكاملات. انضم إلى الشركات الرائدة مثل Huawei وBMW وYamaha في تحسين دعم العملاء." hreflang="ar" onover-preload="1"> <span>عرض تجريبي</span> </a> <a href="/alesdar-altagriby/" class="Button Button--full" title="هل تفكر في استخدام برنامج مكتب المساعدة LiveAgent؟ املأ بياناتك لتتمكن من بدء الإصدار التجريبي المجاني، بدون أي التزام، وبدون الحاجة لمعلومات بطاقة الائتمان." hreflang="ar" onover-preload="1"> <span>تجربة مجانية</span> </a> <a href="/login/" class="Button Button--login" title="قم بتسجيل الدخول إلى حساب LiveAgent الخاص بك على هذه الصفحة. أولاً ، قم بملء اسم الشركة ثم قم بإدخال اسم المستخدم وكلمة المرور لتسجيل الدخول بنجاح." hreflang="ar" onover-preload="1"> <span>تسجيل الدخول </span> <span class="tooltip">تسجيل الدخول </span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-ar" lang="ar"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.ae/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">أوروبا</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">آسيا</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">الشرق الأوسط</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">أمريكا</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">أوروبا</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/integracii/slack/" title="Говорете си с колегите си по всяко време без да излизате от help desk приложението си. Интеграцията на LiveAgent със Slack ви доставя съобщемията, за да не ги изтървете." hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.ae/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/integrace/slack/" title="Chatujte se svými kolegy kdykoli chcete, aniž byste museli opustit svůj help desk. Integrace se službou Slack pro LiveAgent vám přináší zprávy tak, abyste je nepropásly." hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.ae/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/" title="LiveAgent tilbyder en alt-i-en helpdesk-løsning, der forenkler kundesupport med funktioner som livechat, callcenter og billetteringssystem. Start din gratis prøveperiode uden forpligtelser og oplev, hvordan du kan forbedre din kundeservice og øge indtægterne med vores nemt implementerbare software. Oplev hvorfor virksomheder som Forbes og Airbus vælger LiveAgent til deres supportbehov. Besøg os for at se, hvordan vores multi-kanal integrationer kan løfte din kundeservice til nye højder." hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.ae/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/integrationen/slack/" title="Chatten Sie mit Ihren Teamkollegen, wann immer Sie wollen, ohne Ihren Helpdesk zu verlassen. Die Slack-Integration für LiveAgent bringt Ihnen Nachrichten, damit Sie sie nichts verpassen." hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.ae/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/integratsioonid/slack-et/" title="Vestelge oma meeskonnakaaslastega alati, kui soovite, ilma oma klienditoe lauast lahkumata. Slacki integratsioon LiveAgentile toob Teieni sõnumeid, nii et Te ei ma neid maha." hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.ae/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/integraciones/slack/" title="Descubre cómo la integración de Slack con LiveAgent optimiza la comunicación en equipo, permitiendo recibir notificaciones automáticas sobre tickets nuevos, abiertos o cerrados, y configurar reglas personalizadas. Aumenta la eficiencia y mantente al tanto de las interacciones con clientes en tiempo real. ¡Integra Slack con LiveAgent y transforma tu flujo de trabajo hoy mismo!" hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.ae/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/integrations/slack/" title="Discutez avec vos collègues quand vous le souhaitez sans quitter votre centre d'assistance. L'intégration de Slack pour LiveAgent vous apporte des messages pour que vous ne manquiez rien." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.ae/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/ensomatoseis/slack/" title="Συνομιλήστε με τους συνεργάτες σας όποτε επιθυμείτε χωρίς να απομακρυνθείτε από το help desk σας. Η ενσωμάτωση του Slack με το LiveAgent σας προωθεί τα μηνύματα ώστε να μην τα χάσετε.." hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.ae/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/" title="Odlična korisnička usluga počinje s boljim help desk softverom. Pogledajte prednosti LiveAgent-a i započnite s upotrebom za 5 minuta." hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.ae/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/integrazioni/slack/" title="Chatta con i tuoi compagni di squadra ogni volta che vuoi senza lasciare il tuo help desk. L'integrazione Slack per LiveAgent ti porta messaggi in modo da non perderteli." hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.ae/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/" title="Lieliska klientu apkalpošana sākas ar labāku Palīdzības Dienesta Programmatūru. Apskatiet LiveAgent priekšrocības un sāciet darbu ar to 5 minūšu laikā." hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.ae/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/integracijos/slack/" title="Integruokite Slack su LiveAgent ir gaukite realaus laiko įspėjimus apie bilietus tiesiai Slack kanale. Patobulinkite bendradarbiavimą!" hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.ae/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/integraciok/slack/" title="Fedezze fel, hogyan teheti hatékonyabbá csapatmunkáját a Slack és a LiveAgent integrációjával! Használja ki a valós idejű üzenetváltást, fájlmegosztást, és testreszabható értesítéseket, miközben egyszerűen követheti nyomon ügyfélszolgálati jegyeit. Próbálja ki ingyen, és élvezze a zökkenőmentes együttműködést a LiveAgenttel!" hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.ae/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/integraties/slack/" title="Chat wanneer u maar wilt met uw teamgenoten zonder uw helpdesk te verlaten. De integratie van Slack voor LiveAgent zorgt voor berichten zodat u deze niet zult missen." hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.ae/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/intergrering/slack/" title="Chat med lagkameratene dine når du vil uten å forlate brukerstøtten. Slack integrasjon for LiveAgent gir deg meldinger slik at du ikke går glipp av det." hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.ae/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/integracje/slack/" title="Rozmawiaj ze swoimi kolegami z zespołu, kiedy tylko chcesz, bez opuszczania działu pomocy. Integracja LiveAgent ze Slackiem usprawnia komunikację, więc nie przegapisz żadnych wiadomościk." hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.ae/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/integrari/slack/" title="Discutați cu colegii dvs. de echipă oricând doriți, fără a părăsi biroul de asistență. Integrarea Slack pentru LiveAgent vă aduce mesajele astfel încât să nu le pierdeți." hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.ae/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/integracii/slack/" title="В любое время общайтесь в чате с коллегами по команде, не выходя из системы Help Desk. Интеграция приложения Slack с LiveAgent доставит вам все сообщения, чтобы вы ничего не пропустили." hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.ae/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/" title="Skvelý zákaznícky servis začína lepším help desk softvérom. Pozrite si výhody LiveAgenta a začnite s ním za 5 minút." hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.ae/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/integracije/slack/" title="Izkoristite moč integracije Slacka z LiveAgentom za izboljšano komunikacijo in hitro odzivnost vaše ekipe. Ta brezplačno dostopna rešitev omogoča realnočasovno izmenjavo sporočil in datotek ter obvestila o novih in spremenjenih zahtevkih, pri čemer vam ni treba zapustiti nadzorne plošče LiveAgent. Nastavite prilagojena Slack obvestila in poenostavite svoje poslovanje še danes!" hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.ae/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">آسيا</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/zhenghe/slack/" title="不用离开服务台，随时都可以和您的队友沟通。Slack的LiveAgent集成可以给您发送新的消息，所以您不会错过它。" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.ae/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/integration/slack/" title="Makipag-chat sa iyong mga ka-pangkat kahit kailan mo nais nang hindi umaalis sa iyong help desk. Ang integrasyon ng Slack para sa LiveAgent ay nagdadala sa iyo ng mga mensahe upang hindi mo ito mapalampas." hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.ae/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/tich-hop/slack/" title="Trò chuyện với đồng nghiệp bất cứ khi nào bạn muốn mà không cần rời khỏi phần mềm hỗ trợ. Hãy tích hợp Slack vào LiveAgent để không bỏ lỡ các thông báo quan trọng." hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.ae/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">الشرق الأوسط</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.ae/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </span> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">أمريكا</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/integrations/slack/" title="Integrate Slack with LiveAgent to enhance team collaboration and streamline customer service. Receive automatic notifications for ticket updates directly in Slack, ensuring you never miss an important message. Set up custom alerts and leverage seamless integration via native options or Zapier. Discover the power of combining Slack's real-time messaging with LiveAgent's customer support capabilities. Visit for a free trial and elevate your team's efficiency today!" hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.ae/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/integracoes/slack/" title="Converse com seus colegas de equipe sempre que quiser, sem sair do help desk. A integração do Slack para LiveAgent traz as mensagens para você para que você não as perca." hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.ae/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="تم النسخ!"> <div class="Post Post--sidebar-right" itemscope itemtype="http://schema.org/TechArticle"> <meta itemprop="url" content="https://www.liveagent.ae/altakamol/slack/"> <span itemprop="publisher" itemscope itemtype="http://schema.org/Organization"><meta itemprop="name" content="LiveAgent"></span> <style id="compactheader-css" 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#fa9531}.SortingMenu__desc{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.SortingMenu__desc::before{width:1em;height:1em;content:"";display:block;margin-left:.5em;background:url(/app/themes/liveagent/assets/images/icon-sorting.svg) center center no-repeat;background-size:contain;-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}@media(hover:hover){.SortingMenu__title.active:hover::before{-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}</style> <div class="compact-header__placeholder"> <div class="compact-header compact-header--lvl-2 urlslab-skip-lazy"> <div class="compact-header__wrapper wrapper"> <div class="compact-header__left">  <div class="breadcrumbs"><div class="breadcrumbs-inner"><ol itemscope itemtype="https://schema.org/BreadcrumbList"><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a itemscope itemtype="https://schema.org/WebPage" itemprop="item" itemid="https://www.liveagent.ae/altakamol/" href="https://www.liveagent.ae/altakamol/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="ar" onover-preload="1"><span itemprop="name">التكامل</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Slack</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-slack">Slack</h1>   <div class="compact-header__text"><p class="flowhunt-skip"></p><p>Slack هي أداة تعاون جماعي مجانية تعزز التواصل الفوري وتكامل التطبيقات الخارجية. بربطها مع LiveAgent، يمكنك تلقي إشعارات تلقائية حول تذاكر الدعم، مما يساعدك على تحسين خدمة العملاء دون الحاجة لفتح لوحة تحكم LiveAgent.</p></div>   <div class="compact-header__buttons"> <div class="compact-header__buttons-items"> <div class="compact-header__buttons-item"> <a href="/alesdar-altagriby/" class=" Button Button--outline Button--outline-gray" title="التكامل الأصلي" target="" rel="" onclick="" hreflang="ar" onover-preload="1"> <span>التكامل الأصلي</span> </a> </div> <div class="compact-header__buttons-item"> <a href="https://slack.com/marketplace/A22HM1G2K-liveagent?next_id=0%3Futm_medium%3Dreferral" class=" Button Button--outline" title="التكامل الخارجي" target="_blank" rel="" onclick="" urlslab_href_old="https://qualityunit.slack.com/apps/A22HM1G2K-liveagent?next_id=0?utm_medium=referral&utm_source=liveagent&utm_campaign=integration" hreflang="en-US"> <span>التكامل الخارجي</span> </a> </div> <div class="compact-header__buttons-item"> <a href="https://zapier.com/apps/liveagent/integrations/slack?utm_medium=referral&utm_source=liveagent&utm_campaign=integration" class=" Button Button--outline" title="تكامل مع Zapier" target="_blank" rel="" onclick="" hreflang="en"> <span>تكامل مع Zapier</span> </a> </div> </div> </div>   <div class="compact-header__tags"> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">فئات:</div> <ul class="compact-header__tags-list"> <li> <a href="https://www.liveagent.ae/altakamol/#%d8%a3%d8%af%d9%88%d8%a7%d8%aa-%d8%a7%d9%84%d8%aa%d8%b9%d8%a7%d9%88%d9%86" title="أدوات التعاون" hreflang="ar" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.ae/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#tag-solid"></use> </svg> أدوات التعاون </a> </li> </ul> </div> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">متوفر في:</div> <ul class="compact-header__tags-list"> <li> <a href="/eltaseer/" title="Small" hreflang="ar" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.ae/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#tag-solid"></use> </svg> Small </a> </li> <li> <a href="/eltaseer/" title="Medium" hreflang="ar" onover-preload="1"> <svg class="icon-tag-solid"> <use 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href="#h-how-can-you-benefit-from-using-slack-at-work" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="تحدث مع زملائك في الفريق وقتما تشاء بدون ترك مكتب المساعدة. حيث يجلب لك تكامل Slack مع LiveAgent الرسائل حتى لا يفوتك أي شيء." hreflang="ar"><span class="FilterMenu__item-title js-toc__item-title">كيف يمكنك الاستفادة من استخدام Slack في العمل؟</span></a><a href="#h-how-can-you-benefit-from-connecting-slack-with-liveagent" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="تحدث مع زملائك في الفريق وقتما تشاء بدون ترك مكتب المساعدة. حيث يجلب لك تكامل Slack مع LiveAgent الرسائل حتى لا يفوتك أي شيء." hreflang="ar"><span class="FilterMenu__item-title js-toc__item-title">كيف يمكنك الاستفادة من ربط Slack مع LiveAgent؟</span></a><a href="#h-slack-integration-with-liveagent" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="تحدث مع زملائك في الفريق وقتما تشاء بدون ترك مكتب المساعدة. حيث يجلب لك تكامل Slack مع LiveAgent الرسائل حتى لا يفوتك أي شيء." hreflang="ar"><span class="FilterMenu__item-title js-toc__item-title">تكامل Slack مع LiveAgent</span></a><a href="#h-how-to-setup-custom-slack-notifications-in-liveagent" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="تحدث مع زملائك في الفريق وقتما تشاء بدون ترك مكتب المساعدة. حيث يجلب لك تكامل Slack مع LiveAgent الرسائل حتى لا يفوتك أي شيء." hreflang="ar"><span class="FilterMenu__item-title js-toc__item-title">كيفية إعداد إشعارات Slack المخصصة في LiveAgent</span></a><a href="#h-how-to-integrate-slack-with-liveagent-via-zapier" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="تحدث مع زملائك في الفريق وقتما تشاء بدون ترك مكتب المساعدة. حيث يجلب لك تكامل Slack مع LiveAgent الرسائل حتى لا يفوتك أي شيء." hreflang="ar"><span class="FilterMenu__item-title js-toc__item-title">كيفية دمج Slack مع LiveAgent عبر Zapier</span></a></div></div></div></div>   <div class="compact-header__image"> <meta itemprop="image" content="https://www.liveagent.ae/app/themes/liveagent/assets/images/compact_header_integrations.png?ver=1.25.53"> <picture><img fetchpriority="high" src="https://www.liveagent.ae/app/themes/liveagent/assets/images/compact_header_integrations.png?ver=1.25.53" alt="Slack" class="compact-header__img" urlslab-id="28"></picture> <div class="compact-header__logo"> <meta itemprop="image" content="https://www.liveagent.com/app/uploads/2019/10/slack-logo-new-185x47.png"> <picture><source srcset="https://www.liveagent.ae/wp/urlslab-download/57878ed6fa7db8f520976ed8303a65d9/slack-logo-new-185x47.png.webp" type="image/webp"></source><img fetchpriority="high" src="https://www.liveagent.ae/wp/urlslab-download/811e0f5ebee530a2fab7e18816d5920b/slack-logo-new-185x47.png" class="compact-header__logo-img" urlslab-id="29"></picture> </div> </div>  </div>   </div> </div> </div> <div class="wrapper Post__container"> <div class="Post__sidebar"> <div class="Signup__sidebar-wrapper"> <div 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class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> </div> </div> </div> </div> </form> </div> </div> </div> <div class="Post__content"> <div class="Content" itemprop="articleBody"> <div class="Directory__blocks"> <h2 id="customer-service-contacts" class="Post__sectiontitle"><span>Slack integration</span></h2> <div class="Directory__blocks__items"> <div class="Directory__blocks__items__item"> <img alt="" data-src="https://www.liveagent.ae/app/themes/liveagent/assets/images/icon-directory-ticket.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"> <h3 id="h-partner-website">Partner website</h3> <p> <a href="https://slack.com/?utm_medium=referral&utm_source=liveagent&utm_campaign=integration" target="_blank" rel="nofollow" title="Slack is where work happens. Bring your people, projects, tools, and AI together on the world’s most beloved work operating system." hreflang="en-US"> تعلم المزيد </a> </p> </div> <div class="Directory__blocks__items__item"> <img alt="" data-src="https://www.liveagent.ae/app/themes/liveagent/assets/images/icon-directory-live-chat.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"> <h3 id="h-partner-privacy-policy">Partner Privacy Policy</h3> <p> Slack سياسة الخصوصية </p> </div> </div> </div> <h2 class="wp-block-heading" id="h-what-is-slack">ما هو Slack؟</h2> <p>إن <a href="https://slack.com/" target="_blank" rel="noreferrer noopener" title="Slack is where work happens. Bring your people, projects, tools, and AI together on the world’s most beloved work operating system." hreflang="en-US">Slack</a> هي أداة تعاون جماعي مجانية قائمة على الخدمات السحابية تسمح للمستخدمين بتبادل الرسائل النصية والملفات بشكل فوري. وهي تعمل بشكل أساسي بمثابة برنامج مراسلة للشركة مع بعض الخصائص الإضافية حيث تتيح للمستخدمين البحث عن الرسائل، والاتصال بتطبيقات خارجية، أو إجراء مكالمات هاتفية ومكالمات فيديو.</p> <h2 class="wp-block-heading" id="h-how-can-you-benefit-from-using-slack-at-work">كيف يمكنك الاستفادة من استخدام Slack في العمل؟</h2> <p>استخدام Slack مفيد للغاية لأنه:</p> <ul class="wp-block-list"><li>استخدامه ينظم <a href="https://www.liveagent.ae/momayezat/universal-inbox/" title="اكتشف قوة صندوق البريد العام من LiveAgent، الحلّ المتكامل للدعم الذي يدمج البريد الإلكتروني، الدردشات، المكالمات، ورسائل وسائل التواصل الاجتماعي في واجهة واحدة. احصل على دعم شامل بتكلفة أقل مع مميزات مثل التوجيه الأوتوماتيكي، الأتمتة الذكية، وإدارة علاقات العملاء المدمجة. جرّب الآن مجانًا!" hreflang="ar" onover-preload="1">صندوق الوارد</a> في بريدك الإلكتروني</li><li>يضمن لك ردود شبه فورية من زملائك</li><li>يمكنك عرض كل معلومات الاتصال لزملائك في مكان واحد</li><li>يمكنك حفظ الرسائل والملفات لوقت لاحق</li><li>يمكنك إنشاء تذكيرات بالرسائل</li><li>يمكنك إرسال رسائل لنفسك (حتى لا تنسى الأفكار أو المهام)</li></ul> <h2 class="wp-block-heading" id="h-how-can-you-benefit-from-connecting-slack-with-liveagent">كيف يمكنك الاستفادة من ربط Slack مع LiveAgent؟</h2> <p>من خلال ربط حساب LiveAgent مع Slack، ستتمكن من استلام إشعارات أوتوماتيكية من داخل قناة Slack المخصصة من أجل:</p> <ul class="wp-block-list"><li>أي تذاكر دعم جديدة مستلمة في LiveAgent</li><li>أي تذاكر دعم مفتوحة (كلما تلقيت إجابة أو رد من أحد العملاء)</li><li>كل تذاكر الدعم المغلقة</li><li>إعداد القواعد</li></ul> <p>لذلك، من خلال ربط Slack مع LiveAgent، يمكنك الحصول على إشارات بشأن تذاكر الدعم الجديدة أو تغيير حالة تذكرة دعم حتى عندما لا تكون لوحة تحكم LiveAgent مفتوحة. سوف يذكرك Slack على قناتك المخصصة، وستعرف أنه حان وقت الرد على بعض أسئة <a href="https://www.liveagent.ae/customer-service-software/" title="اختيار برامج خدمة العملاء للمنصات الأكثر استخدامًا في السوق. اختر الخيار المثالي وارفع خدمة العملاء إلى أعلى مستوياتها." hreflang="ar" onover-preload="1">خدمة العملاء</a>.</p> <h2 class="wp-block-heading" id="h-slack-integration-with-liveagent">تكامل Slack مع LiveAgent</h2> <p>من الممكن أن يصبح Slack مع LiveAgent أدوات قوية في متناول يديك. تحدث مع زملائك بشكل فوري، بينما تتعامل مع محادثات الوكلاء، ومكالمات الفيديو، والأشكال الأخرى من تفاعلات العملاء مع تطبيق LiveAgent. ومن الممكن أن يتكامل حسابك على Slack مباشرةً مع LiveAgent عبر إضافتنا المخصصة. إنها متاحة على حساب LiveAgent، ولذلك لا داعي لتنزيل أي شيء إضافي.</p> <p>أولًا، ادخل إلى حسابك على LiveAgent ثم اذهب إلى <strong>الإعدادات > النظام > الإضافات</strong>. اعثر على تكامل Slack في قائمة الإضافات وانقر على شريط تمرير <strong>التنشيط</strong>.</p> <figure class="wp-block-image size-large"><picture><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/1816ae08f56499c5e11e9b8c70636b9f/native-slack-activated-1024x294.png.webp 1024w, https://www.liveagent.ae/wp/urlslab-download/6de35a99c42bd2633671d47e3fbe5404/native-slack-activated-300x86.png.webp 300w, https://www.liveagent.ae/wp/urlslab-download/a10e9ec135ae235b483fa7947ce3904f/native-slack-activated-768x221.png.webp 768w, https://www.liveagent.ae/wp/urlslab-download/b371ce0e49da60c1dc9dc200f6992e39/native-slack-activated-174x50.png.webp 174w, https://www.liveagent.ae/wp/urlslab-download/76242404f47db62d114324bf43e8bfb3/native-slack-activated-87x25.png.webp 87w, https://www.liveagent.ae/wp/urlslab-download/51941499ebf913a3b6b79f6333a5d7a4/native-slack-activated-960x276.png.webp 960w, https://www.liveagent.ae/wp/urlslab-download/29b75aeb0af3eb717e641c395bc77a49/native-slack-activated-700x201.png.webp 700w, https://www.liveagent.ae/wp/urlslab-download/c9122d297769dfe452272c3c11564174/native-slack-activated-185x53.png.webp 185w, https://www.liveagent.ae/wp/urlslab-download/11d6ba9a3a880ccdeae2dbd705610536/native-slack-activated-110x32.png.webp 110w, https://www.liveagent.ae/wp/urlslab-download/094d9723480e445e0fd089282ee8718e/native-slack-activated-485x139.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/ce6dd3cb254149daabe24f627983638c/native-slack-activated-1024x294.png 1024w, https://www.liveagent.ae/wp/urlslab-download/89fa6784b51d5fb39eff61f4bd82893d/native-slack-activated-300x86.png 300w, https://www.liveagent.ae/wp/urlslab-download/1acb9bfd131ed117126beaba1df7fb5a/native-slack-activated-768x221.png 768w, https://www.liveagent.ae/wp/urlslab-download/72555edb2ee27325df65dd85cea88d86/native-slack-activated-174x50.png 174w, https://www.liveagent.ae/wp/urlslab-download/d4207293b2631830f596ba4a2d6205b6/native-slack-activated-87x25.png 87w, https://www.liveagent.ae/wp/urlslab-download/4344499f3f0d31a73e2d8c11af465a79/native-slack-activated-960x276.png 960w, https://www.liveagent.ae/wp/urlslab-download/5007c9e9b192a179020535b6c3045e5e/native-slack-activated-700x201.png 700w, https://www.liveagent.ae/wp/urlslab-download/f2f0c106c537b2b03c0d67aca7a89a0b/native-slack-activated-185x53.png 185w, https://www.liveagent.ae/wp/urlslab-download/0fb101d3292ea6a9dd30d3d456cef4fc/native-slack-activated-110x32.png 110w, https://www.liveagent.ae/wp/urlslab-download/ba93455be77b283079c7825be0bcf31d/native-slack-activated-485x139.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/1816ae08f56499c5e11e9b8c70636b9f/native-slack-activated-1024x294.png.webp" urlslab-lazy="yes" type="image/webp"></source><img fetchpriority="high" decoding="async" width="1024" height="294" alt="تنشيط تكامل Slack في قسم الإضافات في LiveAgent" class="wp-image-157424" data-src="https://www.liveagent.ae/wp/urlslab-download/ce6dd3cb254149daabe24f627983638c/native-slack-activated-1024x294.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"></picture><figcaption>تنشيط تكامل Slack في LiveAgent</figcaption></figure> <p>عندما تنتهي، يمكنك رؤية التكامل نشط. في قسم <strong>الإعدادات</strong>، تصفح حتى أعلى القسم الذي يحتوي على قنوات الاتصال المتاحة لديك. اضغط على <strong>Slack</strong> ثم اضغط على إضافة زر Slack في هذا القسم.</p> <figure class="wp-block-image size-large"><picture><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/4553c6c3ffeb60aa2b7a3e4823ad58dc/native-add-to-slack-1024x481.png.webp 1024w, https://www.liveagent.ae/wp/urlslab-download/62c6b7606c1354d341b2153eedd70758/native-add-to-slack-300x141.png.webp 300w, https://www.liveagent.ae/wp/urlslab-download/55f674a68a8eac33a1659588bae729f4/native-add-to-slack-768x361.png.webp 768w, https://www.liveagent.ae/wp/urlslab-download/7d4753e3469518a4144be6079f46fc24/native-add-to-slack-106x50.png.webp 106w, https://www.liveagent.ae/wp/urlslab-download/41367be8a865943bbf6e4bb44d7abb70/native-add-to-slack-53x25.png.webp 53w, https://www.liveagent.ae/wp/urlslab-download/0d40b086e50b7167b61a5377d3518f1a/native-add-to-slack-713x335.png.webp 713w, https://www.liveagent.ae/wp/urlslab-download/d89055d899dfc96bd6896beb59dea950/native-add-to-slack-700x329.png.webp 700w, https://www.liveagent.ae/wp/urlslab-download/9cfe6d46ca30354a0af3728286c519d9/native-add-to-slack-185x87.png.webp 185w, https://www.liveagent.ae/wp/urlslab-download/fa38844ccb1322ae84b57fe85f7e4e96/native-add-to-slack-110x52.png.webp 110w, https://www.liveagent.ae/wp/urlslab-download/066a1f370048e5cc618c2499173c5a7c/native-add-to-slack-485x228.png.webp 485w, https://www.liveagent.ae/wp/urlslab-download/2b493b8e62aeffb0bc22cdaac27e487e/native-add-to-slack.png.webp 1928w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/3d57048d200f12d44babb5677de2de76/native-add-to-slack-1024x481.png 1024w, https://www.liveagent.ae/wp/urlslab-download/59e243c2b903db573d476f8d08dab1d0/native-add-to-slack-300x141.png 300w, https://www.liveagent.ae/wp/urlslab-download/2a65fbc80f43adaa04a05fec6f120eef/native-add-to-slack-768x361.png 768w, https://www.liveagent.ae/wp/urlslab-download/241347cdff33c565d405d2d6d632799b/native-add-to-slack-106x50.png 106w, https://www.liveagent.ae/wp/urlslab-download/f9a10423a1cbbdeaca94fe9f0e930408/native-add-to-slack-53x25.png 53w, https://www.liveagent.ae/wp/urlslab-download/0bb1c1aad1f92394717a4656246d33b7/native-add-to-slack-713x335.png 713w, https://www.liveagent.ae/wp/urlslab-download/c65aad960722c4a4743cc3a027a064e2/native-add-to-slack-700x329.png 700w, https://www.liveagent.ae/wp/urlslab-download/7337555577f5154efc9412a62733b799/native-add-to-slack-185x87.png 185w, https://www.liveagent.ae/wp/urlslab-download/f4a7364efdc787a23cb88070bd00ff3e/native-add-to-slack-110x52.png 110w, https://www.liveagent.ae/wp/urlslab-download/24866b9ffeec4834babe52e6f108b8f3/native-add-to-slack-485x228.png 485w, https://www.liveagent.ae/wp/urlslab-download/49f712189385f801eaf953c47d7d0fe5/native-add-to-slack.png 1928w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/4553c6c3ffeb60aa2b7a3e4823ad58dc/native-add-to-slack-1024x481.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="481" alt="قناة Slack في قسم إعدادات LiveAgent" class="wp-image-157438" data-src="https://www.liveagent.ae/wp/urlslab-download/3d57048d200f12d44babb5677de2de76/native-add-to-slack-1024x481.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"></picture><figcaption>Slack في إعدادات LiveAgent</figcaption></figure> <p>سوف يحتاج Slack للوصول إلى بعض البيانات. إذا وافقت على توفير الوصول إلى تلك البيانات، ستكون قد انتهيت من إعداد التكامل.</p> <figure class="wp-block-image size-large"><picture><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/4aa59fed56df654d349e4a787048da3d/slack-liveagent-actions-1024x861.png.webp 1024w, https://www.liveagent.ae/wp/urlslab-download/a9846c1149c9ecb1877df8f97b4c9cdf/slack-liveagent-actions-300x252.png.webp 300w, https://www.liveagent.ae/wp/urlslab-download/bd248b7939779f9c3774447a6a57960c/slack-liveagent-actions-768x646.png.webp 768w, https://www.liveagent.ae/wp/urlslab-download/431c95fbe31125fd1e69c5d81e9edb40/slack-liveagent-actions-59x50.png.webp 59w, https://www.liveagent.ae/wp/urlslab-download/1e9043237276b4cefdfd424b851717c4/slack-liveagent-actions-30x25.png.webp 30w, https://www.liveagent.ae/wp/urlslab-download/1463c74ea76ca2add22b8c225c0ab08d/slack-liveagent-actions-398x335.png.webp 398w, https://www.liveagent.ae/wp/urlslab-download/9d4e0738da344ed30dfb6fb6274f5c44/slack-liveagent-actions-476x400.png.webp 476w, https://www.liveagent.ae/wp/urlslab-download/7e04a787b3d4a393b4e201e2f5a67687/slack-liveagent-actions-185x156.png.webp 185w, https://www.liveagent.ae/wp/urlslab-download/c07794eece85a3f619d74c1563408b97/slack-liveagent-actions-110x92.png.webp 110w, https://www.liveagent.ae/wp/urlslab-download/e385e0bb14f4d9fc49993dba111d8124/slack-liveagent-actions-485x408.png.webp 485w, https://www.liveagent.ae/wp/urlslab-download/68a3168a0c23da74ef239d6df26a1f69/slack-liveagent-actions.png.webp 1218w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/d1e6000ddf29834601cd47133d594c02/slack-liveagent-actions-1024x861.png 1024w, https://www.liveagent.ae/wp/urlslab-download/816c059b9aca27ab1e3ede07cc142629/slack-liveagent-actions-300x252.png 300w, https://www.liveagent.ae/wp/urlslab-download/c07effed51219b7238e1178dd830c729/slack-liveagent-actions-768x646.png 768w, https://www.liveagent.ae/wp/urlslab-download/92c11a61391f4c00ca42f3a1178a3543/slack-liveagent-actions-59x50.png 59w, https://www.liveagent.ae/wp/urlslab-download/974afb12e4e9d072628196545d3f0c6f/slack-liveagent-actions-30x25.png 30w, https://www.liveagent.ae/wp/urlslab-download/2971e4fb5bff041ebf6f7a4729a1d9fb/slack-liveagent-actions-398x335.png 398w, https://www.liveagent.ae/wp/urlslab-download/99dc089ba1bcbb9840e1771fe7c62c11/slack-liveagent-actions-476x400.png 476w, https://www.liveagent.ae/wp/urlslab-download/4b3f380187beb4cd2572d3aa4581c832/slack-liveagent-actions-185x156.png 185w, https://www.liveagent.ae/wp/urlslab-download/1fd6d81a7d8ef4228a07e3a8eddc471c/slack-liveagent-actions-110x92.png 110w, https://www.liveagent.ae/wp/urlslab-download/6347ffd352a86917f39f0e4ae97f9b61/slack-liveagent-actions-485x408.png 485w, https://www.liveagent.ae/wp/urlslab-download/e322c7acf4f4e17e00006742df000c31/slack-liveagent-actions.png 1218w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/4aa59fed56df654d349e4a787048da3d/slack-liveagent-actions-1024x861.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="861" alt="خيارات تكامل Slack في LiveAgent" class="wp-image-157454" data-src="https://www.liveagent.ae/wp/urlslab-download/d1e6000ddf29834601cd47133d594c02/slack-liveagent-actions-1024x861.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"></picture><figcaption>خيارات تكامل Slack</figcaption></figure> <p>يمكن لوكلائك أيضًا إعداد إشعارات مخصصة. <strong>اضغط على الحرف الأول من اسمك في الزاوية اليمنى العليا</strong> من تطبيق LiveAgent الخاص بك وحدد <strong>تعديل الملف الشخصي</strong>. ثم انتقل إلى قسم <strong>الإشعارات</strong>. يمكنك رؤية قسم منفصل <strong>لإشعارات Slack</strong>. اختر مستخدم Slack وحدد ما تريد. بعد ذلك، اضغط على حفظ.</p> <figure class="wp-block-image size-large"><picture><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/82a6616374b31b829adc019fdf7cddf7/slack-notification-setup-liveagent-1024x476.png.webp 1024w, https://www.liveagent.ae/wp/urlslab-download/f3b5d651e79699b89aa9ebbd32c9f0a7/slack-notification-setup-liveagent-300x139.png.webp 300w, https://www.liveagent.ae/wp/urlslab-download/b9e0ae802fecd056016f75f0accc5d67/slack-notification-setup-liveagent-768x357.png.webp 768w, https://www.liveagent.ae/wp/urlslab-download/0f753f381c7cd4bbaffb5cce81a7974e/slack-notification-setup-liveagent-108x50.png.webp 108w, https://www.liveagent.ae/wp/urlslab-download/dcfd8b6a763b28f58bf7bc2c7bbee189/slack-notification-setup-liveagent-54x25.png.webp 54w, https://www.liveagent.ae/wp/urlslab-download/de063e0b89e51ef43c0d17fb36cc86d6/slack-notification-setup-liveagent-721x335.png.webp 721w, https://www.liveagent.ae/wp/urlslab-download/599887db61bf2885416afe0c9e738926/slack-notification-setup-liveagent-700x325.png.webp 700w, https://www.liveagent.ae/wp/urlslab-download/7cd5decfc81858e29ec03a16a78e17a3/slack-notification-setup-liveagent-185x86.png.webp 185w, https://www.liveagent.ae/wp/urlslab-download/52d4fb17f06b332bc51a496c3afb5b51/slack-notification-setup-liveagent-110x51.png.webp 110w, https://www.liveagent.ae/wp/urlslab-download/46150cd18341b99e03d1b28c4b36ed78/slack-notification-setup-liveagent-485x225.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/8ae50df7c5a1096139a1d4e56619c9d9/slack-notification-setup-liveagent-1024x476.png 1024w, https://www.liveagent.ae/wp/urlslab-download/aa2444b4beb7e75141eec2eccf2d98d5/slack-notification-setup-liveagent-300x139.png 300w, https://www.liveagent.ae/wp/urlslab-download/26a29f2768c64a3e72661cacf3e1dd2f/slack-notification-setup-liveagent-768x357.png 768w, https://www.liveagent.ae/wp/urlslab-download/b2a9d1f9018827aa17193518409f2282/slack-notification-setup-liveagent-108x50.png 108w, https://www.liveagent.ae/wp/urlslab-download/3f5b140cae478bbcaf4352ef66de5a0b/slack-notification-setup-liveagent-54x25.png 54w, https://www.liveagent.ae/wp/urlslab-download/7721e229dea8a78a75157cf603bcac13/slack-notification-setup-liveagent-721x335.png 721w, https://www.liveagent.ae/wp/urlslab-download/d38b6cd33077ac8e965e623b26037228/slack-notification-setup-liveagent-700x325.png 700w, https://www.liveagent.ae/wp/urlslab-download/5b6826c4bc3ad4aa004f42fbd42c8106/slack-notification-setup-liveagent-185x86.png 185w, https://www.liveagent.ae/wp/urlslab-download/8ab4048c8e34cba21b7002c8e4423b5d/slack-notification-setup-liveagent-110x51.png 110w, https://www.liveagent.ae/wp/urlslab-download/45f23c8e8f4b1b1a3961dea435745f01/slack-notification-setup-liveagent-485x225.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/82a6616374b31b829adc019fdf7cddf7/slack-notification-setup-liveagent-1024x476.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="476" alt="خيارات إشعارات Slack في قسم تعديل الملف الشخصي" class="wp-image-157468" data-src="https://www.liveagent.ae/wp/urlslab-download/8ae50df7c5a1096139a1d4e56619c9d9/slack-notification-setup-liveagent-1024x476.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"></picture><figcaption>إعداد إشعارات Slack</figcaption></figure> <h2 class="wp-block-heading" id="h-how-to-setup-custom-slack-notifications-in-liveagent"><strong>كيفية إعداد إشعارات Slack المخصصة في LiveAgent</strong></h2> <p>يتيح لك أيضًا تكامل تطبيق Slack إعداد إجراء قاعدة جديدة – <strong>إرسال رسالة Slack</strong> في LiveAgent. ويمكنك تحديد أي عدد من قواعد إشعارات Slack بإعداداتك وشروطك الخاصة. وبهذه الطريقة يمكنك ضبط تكامل Slack للعمل كما تشاء والحصول على إشعارات على أحداث معينة. وهنا تكمن قوة إشعارات Slack.</p> <p>اتبع هذا الديل لعمل إشعارات Slack مخصصة. عندما تقوم بإنشاء قاعدة في LiveAgent، يمكنك رؤية خيار إرسال رسالة Slack. وهذا يعني أنه عند تلبية شروط القاعدة، سوف يحفز Slack إنشاء إشعار مخصص. ويمكن إرساله إلى مساحة عمل Slack أو لمستخدم معين في مساحة العمل.</p> <p>لنأخذ مثالًا لإعداد إشعار Slack – إرسال إشعار Slack عند إضافة علامة دلالية إلى تذكرة دعم. <a href="https://www.liveagent.ae/momayezat/tags/" title="قم بتخصيص وتحسين سير عملك مع العلامات الدلالية. شاهد محتويات كل تذكرة دعم في لمحة وصنفها حسب الموضوعات أو الشرائح." hreflang="ar" onover-preload="1">العلامات</a> الدلالية يمكن أن يكون لها استخدامات عديدة ويمكن تخصيصها. على سبيل المثال، يمكنك إنشاء علامة دلالية “عاجل” لتذاكر الدعم التي ينبغي أن يكون لها أولوية على تذاكر الدعم الأخرى.</p> <p>أثناء تواجدك في إعدادات LiveAgent <strong>></strong> <strong>Slack</strong>, داخل، اضغط على أيقونة القلم بجوار <strong>تم</strong> <strong>إسناد تذكرة الدعم إلى الوكيل</strong>. وسوف تظهر نافذة تحرير جديدة.</p> <figure class="wp-block-image size-large"><picture><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/b33b3e39406ef300ec428e2d4923f3a5/custom-slack-notification-liveagent-1024x478.png.webp 1024w, https://www.liveagent.ae/wp/urlslab-download/61446e07cc115b5f077c746645c7b42d/custom-slack-notification-liveagent-300x140.png.webp 300w, https://www.liveagent.ae/wp/urlslab-download/ed0e1f744c026fee62d62564ec139784/custom-slack-notification-liveagent-768x358.png.webp 768w, https://www.liveagent.ae/wp/urlslab-download/2e8bd408f94ef94e3c4883a71eedd65b/custom-slack-notification-liveagent-107x50.png.webp 107w, https://www.liveagent.ae/wp/urlslab-download/33658991abcf82c9f268f934cbed840b/custom-slack-notification-liveagent-54x25.png.webp 54w, https://www.liveagent.ae/wp/urlslab-download/91a3d2997c0364609dd73a0f8f09bde4/custom-slack-notification-liveagent-718x335.png.webp 718w, https://www.liveagent.ae/wp/urlslab-download/50b8bcbdd74a4455df9d8b9891d98739/custom-slack-notification-liveagent-700x327.png.webp 700w, https://www.liveagent.ae/wp/urlslab-download/809245d77bcf240eb310cbecef8db90f/custom-slack-notification-liveagent-185x86.png.webp 185w, https://www.liveagent.ae/wp/urlslab-download/502936b6fecfd74b88f59dd464d45615/custom-slack-notification-liveagent-110x51.png.webp 110w, https://www.liveagent.ae/wp/urlslab-download/ce66cd2fe8baa2fdaeed758ac111ae45/custom-slack-notification-liveagent-485x226.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/b0bbbcd40e6f7d26cb1208768b8f5952/custom-slack-notification-liveagent-1024x478.png 1024w, https://www.liveagent.ae/wp/urlslab-download/5d2bc884824d11a9a59c71789be506f5/custom-slack-notification-liveagent-300x140.png 300w, https://www.liveagent.ae/wp/urlslab-download/aceab8f9033364d211fe30eae7e92f5a/custom-slack-notification-liveagent-768x358.png 768w, https://www.liveagent.ae/wp/urlslab-download/7f981e95aa47cbc3e3eb3857c58d24ef/custom-slack-notification-liveagent-107x50.png 107w, https://www.liveagent.ae/wp/urlslab-download/6ffb127032f3b41ec6b1052c00607699/custom-slack-notification-liveagent-54x25.png 54w, https://www.liveagent.ae/wp/urlslab-download/13f042c6f8d5d72fc8e6303b30454122/custom-slack-notification-liveagent-718x335.png 718w, https://www.liveagent.ae/wp/urlslab-download/852add017a44b79fab8eb8ad9f24c132/custom-slack-notification-liveagent-700x327.png 700w, https://www.liveagent.ae/wp/urlslab-download/5802478f7ccf0333375b2d1c174759d4/custom-slack-notification-liveagent-185x86.png 185w, https://www.liveagent.ae/wp/urlslab-download/e6d226f7595b51d1ee724317b7480c25/custom-slack-notification-liveagent-110x51.png 110w, https://www.liveagent.ae/wp/urlslab-download/d4e269d817c2edf35c52690b87cee2db/custom-slack-notification-liveagent-485x226.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/b33b3e39406ef300ec428e2d4923f3a5/custom-slack-notification-liveagent-1024x478.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="478" alt="نافذة تحرير إشعارات Slack المخصصة في LiveAgent" class="wp-image-157480" data-src="https://www.liveagent.ae/wp/urlslab-download/b0bbbcd40e6f7d26cb1208768b8f5952/custom-slack-notification-liveagent-1024x478.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="37"></picture><figcaption>نافذة تحرير إشعارات Slack</figcaption></figure> <p>هنا يمكنك إنشاء إشعار مخصص من خلال اتباع الدليل المتاح في هذه النافذة بالأسفل. في هذا المثال، نستخدم محفز القاعدة <strong>تغيير العلامات الدلالية لتذكرة الدعم</strong> وسنحدد أن المحفز سيكون نشط عند إضافة العلامة الدلالية “عاجل” إلى تذكرة الدعم في قسم معين. وإجراء القاعدة هو إرسال رسالة Slack إلى مستخدم معين في تطبيق Slack.</p> <p>يمكننا أيضًا إرسال الرمز التعريفي “ID” لتذكرة الدعم، وتاريخ الإنشاء، واسم الوكيل الذي أضاف العلامة الدلالية.</p> <p>وإليكم مثال على الرسالة مع سطر الرمز البرمجي. قم بإنشاء مثالك الخاص أو انسخ المثال التالي في حالة إذا كنت تريد إضافة إشعار لعلامات دلالية معينة. تأكد فقط من استخدام اسم العلامة الدلالية الصحيح. اضغط على حفظ عندما تنتهي.</p> <pre class="wp-block-code"><code>Ticket *<{$agentConversationUrl}|{$conv_code}>* created on {$conv_datecreated} from {$initiator_firstname}{$initiator_lastname} under department {$conv_departmentName} was marked as *Urgent*</code></pre> <figure class="wp-block-image size-large"><picture><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/d03f44b865aa91f47766328d50e8afa0/custom-slack-notification-liveagent-1-1024x478.png.webp 1024w, https://www.liveagent.ae/wp/urlslab-download/c564b959c1389683effe597c804436c6/custom-slack-notification-liveagent-1-300x140.png.webp 300w, https://www.liveagent.ae/wp/urlslab-download/50bc9ab9a437d88e628aacc70617467c/custom-slack-notification-liveagent-1-768x358.png.webp 768w, https://www.liveagent.ae/wp/urlslab-download/d25f55e287091702e524c06df621bdac/custom-slack-notification-liveagent-1-107x50.png.webp 107w, https://www.liveagent.ae/wp/urlslab-download/d4571f0315a2e902b900fef8ec7f1991/custom-slack-notification-liveagent-1-54x25.png.webp 54w, https://www.liveagent.ae/wp/urlslab-download/785c3d91b49d7b1259175dc5145eb973/custom-slack-notification-liveagent-1-718x335.png.webp 718w, https://www.liveagent.ae/wp/urlslab-download/826c0ee1c4b65e0903d769804259ddfc/custom-slack-notification-liveagent-1-700x327.png.webp 700w, https://www.liveagent.ae/wp/urlslab-download/6274cb43246bc5ea719c580f4511d81a/custom-slack-notification-liveagent-1-185x86.png.webp 185w, https://www.liveagent.ae/wp/urlslab-download/a886a5b89110132388b3a5e18501a8f2/custom-slack-notification-liveagent-1-110x51.png.webp 110w, https://www.liveagent.ae/wp/urlslab-download/a6e0538ea505adecc0afce4be392ede7/custom-slack-notification-liveagent-1-485x226.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/c24e6751e58c765795d4f16fe33d522e/custom-slack-notification-liveagent-1-1024x478.png 1024w, https://www.liveagent.ae/wp/urlslab-download/e1ee9494edeb6db1d7176637010b2ba2/custom-slack-notification-liveagent-1-300x140.png 300w, https://www.liveagent.ae/wp/urlslab-download/3c3ddb63ef2615f6942296d318bf6839/custom-slack-notification-liveagent-1-768x358.png 768w, https://www.liveagent.ae/wp/urlslab-download/ea4bd8582835c91e7ed18c10c27274ab/custom-slack-notification-liveagent-1-107x50.png 107w, https://www.liveagent.ae/wp/urlslab-download/d8a546e527649b34ae8cbf17c83ccda2/custom-slack-notification-liveagent-1-54x25.png 54w, https://www.liveagent.ae/wp/urlslab-download/231e1b99c0bd38d591dd587d422b6eef/custom-slack-notification-liveagent-1-718x335.png 718w, https://www.liveagent.ae/wp/urlslab-download/a0b9e0816de5a4cfc3b58880ba56b80d/custom-slack-notification-liveagent-1-700x327.png 700w, https://www.liveagent.ae/wp/urlslab-download/c1ee4159063f7a88a55dbc0c6e1f2dd6/custom-slack-notification-liveagent-1-185x86.png 185w, https://www.liveagent.ae/wp/urlslab-download/a47e98a821b0c33ed0852cc843db756a/custom-slack-notification-liveagent-1-110x51.png 110w, https://www.liveagent.ae/wp/urlslab-download/d4cd857c161ad8630d2e9e484e51d365/custom-slack-notification-liveagent-1-485x226.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/d03f44b865aa91f47766328d50e8afa0/custom-slack-notification-liveagent-1-1024x478.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="478" alt='إعداد إشعار Slack مخصص عند إضافة العلامة الدلالية "عاجل" إلى تذكرة الدعم' class="wp-image-157507" data-src="https://www.liveagent.ae/wp/urlslab-download/c24e6751e58c765795d4f16fe33d522e/custom-slack-notification-liveagent-1-1024x478.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="38"></picture><figcaption>إعداد إشعار Slack</figcaption></figure> <p>والآن، عندما أضفنا العلامة الدلالية “عاجل” إلى تذكرة الدعم في LiveAgent، سوف يتيح لنا الإشعار معرفة ذلك فورًا في Slack.</p> <figure class="wp-block-image size-large"><picture><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/d9fdc47dbc1f30c9ff870c8972a9cd36/urgent-tag-in-liveagent-1024x260.png.webp 1024w, https://www.liveagent.ae/wp/urlslab-download/5ec6a0a0803bb200bf1fa211ad326a75/urgent-tag-in-liveagent-300x76.png.webp 300w, https://www.liveagent.ae/wp/urlslab-download/7d25f67ed72311829fe4ce35241282b4/urgent-tag-in-liveagent-768x195.png.webp 768w, https://www.liveagent.ae/wp/urlslab-download/774cd7abe8e26f5f15a97b00058add44/urgent-tag-in-liveagent-185x47.png.webp 185w, https://www.liveagent.ae/wp/urlslab-download/1b42b8a866659f53a348e38467f9eff7/urgent-tag-in-liveagent-98x25.png.webp 98w, https://www.liveagent.ae/wp/urlslab-download/eead7ce8702bd6108eab2f7695219142/urgent-tag-in-liveagent-960x244.png.webp 960w, https://www.liveagent.ae/wp/urlslab-download/3dc012e9a192de87938d39f6b7a3df75/urgent-tag-in-liveagent-700x178.png.webp 700w, https://www.liveagent.ae/wp/urlslab-download/5ee91ceea4fb7913331c7a19ad17337b/urgent-tag-in-liveagent-110x28.png.webp 110w, https://www.liveagent.ae/wp/urlslab-download/f2759c477c2feabcd485cd3aaa750a12/urgent-tag-in-liveagent-485x123.png.webp 485w, https://www.liveagent.ae/wp/urlslab-download/52cb0ed2adb9454a90038050cb877783/urgent-tag-in-liveagent.png.webp 2046w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/f623debf7e191c78627220c3ebbe0eeb/urgent-tag-in-liveagent-1024x260.png 1024w, https://www.liveagent.ae/wp/urlslab-download/25b7c7a4ca359729b3926fa732114538/urgent-tag-in-liveagent-300x76.png 300w, https://www.liveagent.ae/wp/urlslab-download/2fc89372e8d20476ec502bf9445d8a5b/urgent-tag-in-liveagent-768x195.png 768w, https://www.liveagent.ae/wp/urlslab-download/d323e54e93eee26ab301c55b33519bc1/urgent-tag-in-liveagent-185x47.png 185w, https://www.liveagent.ae/wp/urlslab-download/52ad7734211cb85a31dbde667d72f0c9/urgent-tag-in-liveagent-98x25.png 98w, https://www.liveagent.ae/wp/urlslab-download/beab813b83e7e64a7117df8a0cb4e65e/urgent-tag-in-liveagent-960x244.png 960w, https://www.liveagent.ae/wp/urlslab-download/03e6a7e948f2cac3f63980d9a56741fa/urgent-tag-in-liveagent-700x178.png 700w, https://www.liveagent.ae/wp/urlslab-download/7a7b25d830ae0f8ff24a2d0be5eaa47f/urgent-tag-in-liveagent-110x28.png 110w, https://www.liveagent.ae/wp/urlslab-download/3a7699f9172825cf908ff0c8694abf61/urgent-tag-in-liveagent-485x123.png 485w, https://www.liveagent.ae/wp/urlslab-download/6c9487f4f37ec3c68dd13d65e5230400/urgent-tag-in-liveagent.png 2046w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/d9fdc47dbc1f30c9ff870c8972a9cd36/urgent-tag-in-liveagent-1024x260.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="260" alt='عرض تذكرة الدعم بالعلامة الدلالية "عاجل"' class="wp-image-157523" data-src="https://www.liveagent.ae/wp/urlslab-download/f623debf7e191c78627220c3ebbe0eeb/urgent-tag-in-liveagent-1024x260.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="39"></picture><figcaption>العلامة الدلالية “عاجل” في تذكرة دعم</figcaption></figure> <figure class="wp-block-image size-large"><picture><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/4fb29459e68074e15e6943c0f16049c8/urgent-notification-slack-1024x237.png.webp 1024w, https://www.liveagent.ae/wp/urlslab-download/a212195894223f1e053ac1faa93d637f/urgent-notification-slack-300x69.png.webp 300w, https://www.liveagent.ae/wp/urlslab-download/9ff15471ddf3d4f17e3ee2f53d30d9da/urgent-notification-slack-768x178.png.webp 768w, https://www.liveagent.ae/wp/urlslab-download/8d9ba96ab4664cb338a8456a34d19da2/urgent-notification-slack-185x43.png.webp 185w, https://www.liveagent.ae/wp/urlslab-download/7a87c294cc8870782c015fbd16196adb/urgent-notification-slack-108x25.png.webp 108w, https://www.liveagent.ae/wp/urlslab-download/411a725fa3b8a50396f5e4634bf5ad93/urgent-notification-slack-960x222.png.webp 960w, https://www.liveagent.ae/wp/urlslab-download/e9dda2873bc5807ef99c06a6c596fd79/urgent-notification-slack-700x162.png.webp 700w, https://www.liveagent.ae/wp/urlslab-download/6967444224931460eb31399fbeea65a1/urgent-notification-slack-110x25.png.webp 110w, https://www.liveagent.ae/wp/urlslab-download/13724682a390573b0d434bf9739c28b0/urgent-notification-slack-485x112.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/0498f8b3007cdc0856dd6b694313070c/urgent-notification-slack-1024x237.png 1024w, https://www.liveagent.ae/wp/urlslab-download/41abbbef8e31abd6eec9078106d8cddd/urgent-notification-slack-300x69.png 300w, https://www.liveagent.ae/wp/urlslab-download/0d18f1c8551d8fa1b678212ab0d35d0b/urgent-notification-slack-768x178.png 768w, https://www.liveagent.ae/wp/urlslab-download/8e099edd93f88642c992240e64a42ef3/urgent-notification-slack-185x43.png 185w, https://www.liveagent.ae/wp/urlslab-download/edf71779aa863666e7bcbf589aff7c27/urgent-notification-slack-108x25.png 108w, https://www.liveagent.ae/wp/urlslab-download/e3e9bf62020b2a9cddd90c9ca600ed02/urgent-notification-slack-960x222.png 960w, https://www.liveagent.ae/wp/urlslab-download/b439a6d6542cbba84bb5089d53dfea39/urgent-notification-slack-700x162.png 700w, https://www.liveagent.ae/wp/urlslab-download/6411740eb1a6ddca913021f6fb4829b4/urgent-notification-slack-110x25.png 110w, https://www.liveagent.ae/wp/urlslab-download/79b6c75b10352af73a3316fbd826e253/urgent-notification-slack-485x112.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/4fb29459e68074e15e6943c0f16049c8/urgent-notification-slack-1024x237.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="237" alt='إشعار Slack عن العلامة الدلالية الجديدة "عاجل" في LiveAgent' class="wp-image-157535" data-src="https://www.liveagent.ae/wp/urlslab-download/0498f8b3007cdc0856dd6b694313070c/urgent-notification-slack-1024x237.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="40"></picture><figcaption>أرسل لنا Slack إشعارًا بعد ذلك مباشرةً</figcaption></figure> <h2 class="wp-block-heading" id="h-how-to-integrate-slack-with-liveagent-via-zapier">كيفية دمج Slack مع LiveAgent عبر Zapier</h2> <p>إذا أردت ربط Slack مع LiveAgent عبر تكامل Zapier، يمكنك اتباع الإجرائات البسيطة التالية. يجعل Zapier إعداد أحداث معينة تعمل بين برنامجين في منتهى السهولة. ويطلق عليهما <strong>المحفزات والإجرائات</strong>. يمكنك إعداد محفز محدد في أحد البرنامجين المتكاملين ليتسبب في تنفيذ إجراء في البرنامج الآخر.</p> <figure class="wp-block-image size-large"><picture><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/b8db216e087ec846883b5a976ae59222/liveagent-slack-zapier-integration-1024x477.png.webp 1024w, https://www.liveagent.ae/wp/urlslab-download/afb1f68395b68052a3cb03ea550b388a/liveagent-slack-zapier-integration-300x140.png.webp 300w, https://www.liveagent.ae/wp/urlslab-download/8d60cd5e3bbcebc03538a22ac091314a/liveagent-slack-zapier-integration-768x358.png.webp 768w, https://www.liveagent.ae/wp/urlslab-download/baca8a8ef9474d2f89baa599776a021f/liveagent-slack-zapier-integration-107x50.png.webp 107w, https://www.liveagent.ae/wp/urlslab-download/8e7f6aeb91a5781846886f1a6ac8aa25/liveagent-slack-zapier-integration-54x25.png.webp 54w, https://www.liveagent.ae/wp/urlslab-download/61613215dcf17e54e5908756eed3b998/liveagent-slack-zapier-integration-719x335.png.webp 719w, https://www.liveagent.ae/wp/urlslab-download/cd05ebb50b528ce0b53f8382e1d624cf/liveagent-slack-zapier-integration-700x326.png.webp 700w, https://www.liveagent.ae/wp/urlslab-download/bd0c232dcb7a08b5de26981d72d54486/liveagent-slack-zapier-integration-185x86.png.webp 185w, https://www.liveagent.ae/wp/urlslab-download/0145eafe257f812b054836680c57fe2b/liveagent-slack-zapier-integration-110x51.png.webp 110w, https://www.liveagent.ae/wp/urlslab-download/6fdf7ccd65c543eea8b5c079b8323078/liveagent-slack-zapier-integration-485x226.png.webp 485w, https://www.liveagent.ae/wp/urlslab-download/e760acca6a96aa8eb21169c6417216c3/liveagent-slack-zapier-integration.png.webp 1776w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/33b9f973deee0ee968341a510d5f5950/liveagent-slack-zapier-integration-1024x477.png 1024w, https://www.liveagent.ae/wp/urlslab-download/77a7c6589b87bace7343d4370e217d9b/liveagent-slack-zapier-integration-300x140.png 300w, https://www.liveagent.ae/wp/urlslab-download/3f0e11112065a7d00e28f0d896893de9/liveagent-slack-zapier-integration-768x358.png 768w, https://www.liveagent.ae/wp/urlslab-download/96b235aac613948260611ba15e9123d8/liveagent-slack-zapier-integration-107x50.png 107w, https://www.liveagent.ae/wp/urlslab-download/e9c796a4142d8f62125e5c374a0581c8/liveagent-slack-zapier-integration-54x25.png 54w, https://www.liveagent.ae/wp/urlslab-download/03f1f950a2a718e9421d30eb3c9e946d/liveagent-slack-zapier-integration-719x335.png 719w, https://www.liveagent.ae/wp/urlslab-download/fe34bd9e044d0688b90f246b9a4bac89/liveagent-slack-zapier-integration-700x326.png 700w, https://www.liveagent.ae/wp/urlslab-download/a9d9a77ffe882cdf6d6886263b618bcc/liveagent-slack-zapier-integration-185x86.png 185w, https://www.liveagent.ae/wp/urlslab-download/7638ccd63229cf24a3d132d7e522e5bb/liveagent-slack-zapier-integration-110x51.png 110w, https://www.liveagent.ae/wp/urlslab-download/28142300901ec630bde9145f243acafb/liveagent-slack-zapier-integration-485x226.png 485w, https://www.liveagent.ae/wp/urlslab-download/a5f15b15209ac4d746f0967a6911c82f/liveagent-slack-zapier-integration.png 1776w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/b8db216e087ec846883b5a976ae59222/liveagent-slack-zapier-integration-1024x477.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="477" alt="صفحة Zapier للتكامل بين LiveAgent وSlack" class="wp-image-157549" data-src="https://www.liveagent.ae/wp/urlslab-download/33b9f973deee0ee968341a510d5f5950/liveagent-slack-zapier-integration-1024x477.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="41"></picture><figcaption>صفحة LiveAgent + Slack في Zapier</figcaption></figure> <p>العملية بسيطة، ويمكن أن تتم في غضون دقائق ولا تحتاج لأي خبرة بالبرمجة البرمجية. أولًا، ستحتاج إلى تسجيل الدخول لحسابك على Zapier. إذا لم يكن لديك حساب على Zapier، يمكنك <a href="https://zapier.com/partner/iframe/login?type=sign-up" urlslab_href_old="https://zapier.com/sign-up/" title="Login to Zapier to automate your workflow and boost productivity effortlessly. Sign up or check your login status now!" hreflang="en">إنشاء حساب من هذا الرابط</a>. وعندما تنتهي، اذهب إلى صفحة تكامل <a href="https://zapier.com/apps/liveagent/integrations/slack" title="Integrate LiveAgent and Slack in a few minutes. Quickly connect LiveAgent and Slack with over 7,000 apps on Zapier, the world’s largest automation platform." hreflang="en">LiveAgent و Slack</a><a href=""> على Zapier.</a></p> <p>قم بالتمرير للأسفل حتى ترى ربط LiveAgent + Slack في العنوان. هذا هو القسم الذي يمكنك من خلاله اختيار المحفز والإجراء.</p> <figure class="wp-block-image size-large"><picture><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/b16c2338ecfbbafb671b55e673a6f815/liveagent-slack-action-trigger-selection-1024x271.png.webp 1024w, https://www.liveagent.ae/wp/urlslab-download/5e0f841ed18d1b1df9fc97d2a34e665c/liveagent-slack-action-trigger-selection-300x79.png.webp 300w, https://www.liveagent.ae/wp/urlslab-download/183a2a67140a0ee6ff209e3739d17818/liveagent-slack-action-trigger-selection-768x203.png.webp 768w, https://www.liveagent.ae/wp/urlslab-download/1c6a74408b2f64682582b5c859f68c6b/liveagent-slack-action-trigger-selection-185x49.png.webp 185w, https://www.liveagent.ae/wp/urlslab-download/c628962174007f8de6c9ad8378e6c7d5/liveagent-slack-action-trigger-selection-94x25.png.webp 94w, https://www.liveagent.ae/wp/urlslab-download/ffe35ceaa2eaefa476e2f2bdac7a410a/liveagent-slack-action-trigger-selection-960x254.png.webp 960w, https://www.liveagent.ae/wp/urlslab-download/c9c3f0ddea9c32fdf411c200f3e6ff3a/liveagent-slack-action-trigger-selection-700x185.png.webp 700w, https://www.liveagent.ae/wp/urlslab-download/059b2c07d9eeb218eac627ec41e205bc/liveagent-slack-action-trigger-selection-110x29.png.webp 110w, https://www.liveagent.ae/wp/urlslab-download/8adb54aa11ab1948df8e7b6bb39589c3/liveagent-slack-action-trigger-selection-485x128.png.webp 485w, https://www.liveagent.ae/wp/urlslab-download/ed8afc8f024729c524b45f84e066525d/liveagent-slack-action-trigger-selection.png.webp 1866w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/0fb416e6eff59489b9c333dfe7841b14/liveagent-slack-action-trigger-selection-1024x271.png 1024w, https://www.liveagent.ae/wp/urlslab-download/49055d8c12d47521cc89acb46111db44/liveagent-slack-action-trigger-selection-300x79.png 300w, https://www.liveagent.ae/wp/urlslab-download/13ed8ee9f8863ffc81b4ad166783c81a/liveagent-slack-action-trigger-selection-768x203.png 768w, https://www.liveagent.ae/wp/urlslab-download/a07bfbbd252e1a537ba8e360d0377668/liveagent-slack-action-trigger-selection-185x49.png 185w, https://www.liveagent.ae/wp/urlslab-download/22abd8b3fb6cb55d7f194fc03cbe25b8/liveagent-slack-action-trigger-selection-94x25.png 94w, https://www.liveagent.ae/wp/urlslab-download/1a21fcf76e5b5c5615bb404608cc97f6/liveagent-slack-action-trigger-selection-960x254.png 960w, https://www.liveagent.ae/wp/urlslab-download/7e228a428ee840a57ba75b78438dbe12/liveagent-slack-action-trigger-selection-700x185.png 700w, https://www.liveagent.ae/wp/urlslab-download/426cdbfb801746f41dd5d8d5fe2ac63f/liveagent-slack-action-trigger-selection-110x29.png 110w, https://www.liveagent.ae/wp/urlslab-download/4512098b300ac8d3d27196b57b03ba60/liveagent-slack-action-trigger-selection-485x128.png 485w, https://www.liveagent.ae/wp/urlslab-download/449d164de237a1d5c489c78508d70d5b/liveagent-slack-action-trigger-selection.png 1866w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/b16c2338ecfbbafb671b55e673a6f815/liveagent-slack-action-trigger-selection-1024x271.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="271" alt="اختيار محفز وإجراء LiveAgent + Slack في Zapier" class="wp-image-157561" data-src="https://www.liveagent.ae/wp/urlslab-download/0fb416e6eff59489b9c333dfe7841b14/liveagent-slack-action-trigger-selection-1024x271.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="42"></picture><figcaption>اختيار المخفز والإجراء</figcaption></figure> <p>كما ذكرنا من قبل، في التكامل من خلال Zapier يمكنك اختيار المحفز والإجراء بما يناسب احتياجاتك؛ لذا فكّر في الطريقة التي تود تنفيذ التكامل بها ثم اختار ما تريد. كمثال إرشادي لهذا الدليل، سنختار المحفز <strong>إشارة جديدة</strong> في Slack والإجراء <strong>إنشاء محادثة</strong> في LiveAgent. عندما تنتهي، انقر على الزر الأزرق <strong>ربط LiveAgent + Slack.</strong></p> <figure class="wp-block-image size-large"><picture><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/44d2177563a0481b05b2c67e9b5e437b/liveagent-slack-trigger-action-selected-1024x367.png.webp 1024w, https://www.liveagent.ae/wp/urlslab-download/7e1fc7b232b261b895fcbac245973303/liveagent-slack-trigger-action-selected-300x108.png.webp 300w, https://www.liveagent.ae/wp/urlslab-download/ea12d24432bd806fb1a49d93f636deae/liveagent-slack-trigger-action-selected-768x275.png.webp 768w, https://www.liveagent.ae/wp/urlslab-download/f687331248714db39b13311f1abbc085/liveagent-slack-trigger-action-selected-139x50.png.webp 139w, https://www.liveagent.ae/wp/urlslab-download/7552aa5d8b2301856fd9ca9cae65d8a8/liveagent-slack-trigger-action-selected-70x25.png.webp 70w, https://www.liveagent.ae/wp/urlslab-download/c9fa42a9805c97306c95b681c87bc8c6/liveagent-slack-trigger-action-selected-934x335.png.webp 934w, https://www.liveagent.ae/wp/urlslab-download/15065275beec18483a35dcde994fac10/liveagent-slack-trigger-action-selected-700x251.png.webp 700w, https://www.liveagent.ae/wp/urlslab-download/2d87da4c83e6272c6f84dbe3c52b2a91/liveagent-slack-trigger-action-selected-185x66.png.webp 185w, https://www.liveagent.ae/wp/urlslab-download/f7b21f1b760ac613266433a6f3772aea/liveagent-slack-trigger-action-selected-110x39.png.webp 110w, https://www.liveagent.ae/wp/urlslab-download/5458d34b2048bc5a6c8becb6d7361a22/liveagent-slack-trigger-action-selected-485x174.png.webp 485w, https://www.liveagent.ae/wp/urlslab-download/6d8beffd1b42d42d0e8cea31a7c6afb7/liveagent-slack-trigger-action-selected.png.webp 1824w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/8c91d08c1094eadcc595613e5433902d/liveagent-slack-trigger-action-selected-1024x367.png 1024w, https://www.liveagent.ae/wp/urlslab-download/0d0c34f33bec3c10e95a7ce6676a50a3/liveagent-slack-trigger-action-selected-300x108.png 300w, https://www.liveagent.ae/wp/urlslab-download/434da004f15707e2a5a75c67fb3a29f2/liveagent-slack-trigger-action-selected-768x275.png 768w, https://www.liveagent.ae/wp/urlslab-download/0e72a7c9131944e8b17723175ad1faf6/liveagent-slack-trigger-action-selected-139x50.png 139w, https://www.liveagent.ae/wp/urlslab-download/9ff39ddf208d83e6b4f4d640027341d7/liveagent-slack-trigger-action-selected-70x25.png 70w, https://www.liveagent.ae/wp/urlslab-download/3d25ecb4df121735cc214b8a547ce0ba/liveagent-slack-trigger-action-selected-934x335.png 934w, https://www.liveagent.ae/wp/urlslab-download/27f236e1c0e048fb0e3dde7cd90a98e2/liveagent-slack-trigger-action-selected-700x251.png 700w, https://www.liveagent.ae/wp/urlslab-download/5ef3108097c7db5ca238220d9c0439aa/liveagent-slack-trigger-action-selected-185x66.png 185w, https://www.liveagent.ae/wp/urlslab-download/52380a4fea400bb8903d6ea00c73c8e9/liveagent-slack-trigger-action-selected-110x39.png 110w, https://www.liveagent.ae/wp/urlslab-download/ad69d215c252263663b18944de137b3e/liveagent-slack-trigger-action-selected-485x174.png 485w, https://www.liveagent.ae/wp/urlslab-download/af84bfbe7eb60bc97ae6449d292bb942/liveagent-slack-trigger-action-selected.png 1824w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/44d2177563a0481b05b2c67e9b5e437b/liveagent-slack-trigger-action-selected-1024x367.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="367" alt="المحفز إشارة جديدة في Slack والإجراء إنشاء محادثة في LiveAgent من خلال Zapier" class="wp-image-157573" data-src="https://www.liveagent.ae/wp/urlslab-download/8c91d08c1094eadcc595613e5433902d/liveagent-slack-trigger-action-selected-1024x367.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="43"></picture><figcaption>إشارة جديدة في Slack ستنشئ محادثة جديدة في LiveAgent</figcaption></figure> <p>القسم التالي يحتاج منك إعداد محفز Slack المخصص. في حالتنا، سنحتاج إلى إعداد اسم المستخدم، وتمييز الكلمات المفتاحية، والمحفز لرسائل روبوتات الدردشة التفاعلية.</p> <p>سنترك خانة اسم المستخدم خالية لأننا لا نريد أن يكون المحفز مرتبط بمستخدم معين، ولكن لكل المستخدمين في Slack لدينا. وفي الكلمات المفتاحية المميزة، اخترنا عبارة “مشكلة” واخترنا “لا” لرسائل روبوتات <a href="https://www.liveagent.ae/momayezat/live-chat-features/" title="يوفر LiveAgent أكثر من 15 خاصية متقدمة للدردشة المباشرة ستساعدك على التفاعل مع عملائك وتقديم خدمة عملاء أفضل." hreflang="ar" onover-preload="1">الدردشة</a> التفاعلية. والآن في كل مرة تظهر كلمة “مشكلة” في أي من قنوات Slack أو رسائل Slack لدينا، سنتلقى تذكرة دعم أوتوماتيكيًا في حسابنا على LiveAgent.</p> <figure class="wp-block-image size-large"><picture><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/b7becc5575901fb2242399745e368115/slack-trigger-setup-1024x615.png.webp 1024w, https://www.liveagent.ae/wp/urlslab-download/72cd20d1c2701b6172d0516914867911/slack-trigger-setup-300x180.png.webp 300w, https://www.liveagent.ae/wp/urlslab-download/3ae3b03abf1e1678731e6296d7a78af1/slack-trigger-setup-768x462.png.webp 768w, https://www.liveagent.ae/wp/urlslab-download/8f577dbac7265fdf2ec016aef42250f8/slack-trigger-setup-83x50.png.webp 83w, https://www.liveagent.ae/wp/urlslab-download/665d128121fd1d1d32d371894c32d986/slack-trigger-setup-42x25.png.webp 42w, https://www.liveagent.ae/wp/urlslab-download/47146cbfe74d0032d2703c623fc91e54/slack-trigger-setup-557x335.png.webp 557w, https://www.liveagent.ae/wp/urlslab-download/3da75d5a74c8046cd28c2ceb0d54cf0a/slack-trigger-setup-666x400.png.webp 666w, https://www.liveagent.ae/wp/urlslab-download/1d9a7377cb8f020643c3a567a8b74005/slack-trigger-setup-185x111.png.webp 185w, https://www.liveagent.ae/wp/urlslab-download/6050e0a0908ec55d76bdc64de32be5d5/slack-trigger-setup-110x66.png.webp 110w, https://www.liveagent.ae/wp/urlslab-download/cbae9d0e1c776977b6b5537a746960e9/slack-trigger-setup-485x291.png.webp 485w, https://www.liveagent.ae/wp/urlslab-download/8e601b4d485526f267c741bee9c378a5/slack-trigger-setup.png.webp 1684w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/b5fb85a52409b81fafd544744194156c/slack-trigger-setup-1024x615.png 1024w, https://www.liveagent.ae/wp/urlslab-download/46ea7c4ba89052ce9b88f2f0ecad4676/slack-trigger-setup-300x180.png 300w, https://www.liveagent.ae/wp/urlslab-download/623c63f114a1c5859833e6f02252a450/slack-trigger-setup-768x462.png 768w, https://www.liveagent.ae/wp/urlslab-download/ec21adce1803ca9d5eadf72a8ae9e0c5/slack-trigger-setup-83x50.png 83w, https://www.liveagent.ae/wp/urlslab-download/269b981c482da115adf724079cda5859/slack-trigger-setup-42x25.png 42w, https://www.liveagent.ae/wp/urlslab-download/bbadc2d6f975a1c2b46491f01dd877e9/slack-trigger-setup-557x335.png 557w, https://www.liveagent.ae/wp/urlslab-download/0d70e6bdee87acaccaab4442fdf1525f/slack-trigger-setup-666x400.png 666w, https://www.liveagent.ae/wp/urlslab-download/80d129a13a060cc83bfb4e9e37065e2c/slack-trigger-setup-185x111.png 185w, https://www.liveagent.ae/wp/urlslab-download/d25a8292389db258cc954a4cbfbdcab9/slack-trigger-setup-110x66.png 110w, https://www.liveagent.ae/wp/urlslab-download/b658f95a1902676149495857bd696e6e/slack-trigger-setup-485x291.png 485w, https://www.liveagent.ae/wp/urlslab-download/8b293b30ae8b728f077b969dcc6624c1/slack-trigger-setup.png 1684w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/b7becc5575901fb2242399745e368115/slack-trigger-setup-1024x615.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="615" alt="عرض إعداد محفز Slack على Zapier" class="wp-image-157586" data-src="https://www.liveagent.ae/wp/urlslab-download/b5fb85a52409b81fafd544744194156c/slack-trigger-setup-1024x615.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="44"></picture><figcaption>إعداد محفز Slack</figcaption></figure> <p>عندما تنتهي، تأكد من اختبار المحفز لترى إن كان يعمل بشكل صحيح. يمكن تخطي هذا الاختبار ولكننا ننصح بإجرائه لمنع ظهور أي مشكلات لاحقًا في هذه العملية.</p> <figure class="wp-block-image size-large"><picture><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/5d9944dda57bd6f32f84e4beca314401/successful-slack-trigger-test-1024x169.png.webp 1024w, https://www.liveagent.ae/wp/urlslab-download/0982c2f61fcdb214e2c02b2c4ed2bd76/successful-slack-trigger-test-300x49.png.webp 300w, https://www.liveagent.ae/wp/urlslab-download/81e791073fcb0641bb822a8ec917fce5/successful-slack-trigger-test-768x127.png.webp 768w, https://www.liveagent.ae/wp/urlslab-download/8f996f241cd16c0601e4ee827f39a497/successful-slack-trigger-test-185x30.png.webp 185w, https://www.liveagent.ae/wp/urlslab-download/cb546660c666f106697b9014b7e70897/successful-slack-trigger-test-152x25.png.webp 152w, https://www.liveagent.ae/wp/urlslab-download/e320ce281f9bdfec8f39ab5d01a93fae/successful-slack-trigger-test-960x158.png.webp 960w, https://www.liveagent.ae/wp/urlslab-download/d6256955fc496abab5c239f413dabcec/successful-slack-trigger-test-700x115.png.webp 700w, https://www.liveagent.ae/wp/urlslab-download/3d352baa8407bf09a64db7bfde617e7d/successful-slack-trigger-test-110x18.png.webp 110w, https://www.liveagent.ae/wp/urlslab-download/2bffe6243d48c49c4752b421fe1b4dec/successful-slack-trigger-test-485x80.png.webp 485w, https://www.liveagent.ae/wp/urlslab-download/28c37bd07c4b9480be01b4c296b31e22/successful-slack-trigger-test.png.webp 1662w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/f2faeafcd0c142540304954e65ac5f7b/successful-slack-trigger-test-1024x169.png 1024w, https://www.liveagent.ae/wp/urlslab-download/bd2f9bba79d76dd1a3938805f8e7195b/successful-slack-trigger-test-300x49.png 300w, https://www.liveagent.ae/wp/urlslab-download/0d07875758c08d09b213087f814c451e/successful-slack-trigger-test-768x127.png 768w, https://www.liveagent.ae/wp/urlslab-download/788caf34ddc4ed0e9af08fe2593318c9/successful-slack-trigger-test-185x30.png 185w, https://www.liveagent.ae/wp/urlslab-download/d4e4a9c0e2e5f409d6fd51ddad7bb596/successful-slack-trigger-test-152x25.png 152w, https://www.liveagent.ae/wp/urlslab-download/49a863b65b05deeecbd756c39860fd27/successful-slack-trigger-test-960x158.png 960w, https://www.liveagent.ae/wp/urlslab-download/09f83332fb6b373dc893dfacc69ce34b/successful-slack-trigger-test-700x115.png 700w, https://www.liveagent.ae/wp/urlslab-download/a9bc542957260a0263aec44ea366c084/successful-slack-trigger-test-110x18.png 110w, https://www.liveagent.ae/wp/urlslab-download/3c18d85e9385c1e732d186f738ff82b7/successful-slack-trigger-test-485x80.png 485w, https://www.liveagent.ae/wp/urlslab-download/d37e2439b715771cf7ede2df4aba1521/successful-slack-trigger-test.png 1662w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/5d9944dda57bd6f32f84e4beca314401/successful-slack-trigger-test-1024x169.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="169" alt="نجح اختبار محفز Slack" class="wp-image-157600" data-src="https://www.liveagent.ae/wp/urlslab-download/f2faeafcd0c142540304954e65ac5f7b/successful-slack-trigger-test-1024x169.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="45"></picture><figcaption>نجح الاختبار</figcaption></figure> <p>عندما تنتهي كل ما تبقى فعله هو إعداد إجراء LiveAgent. في حال رغبتك تحديد الإجراء، تأكد من ملء الخانات غير الإلزامية أيضًا. بخلاف ذلك، قم فقط بتعبئة الخانات الإلزمية فقط مثل عنوان البريد الإلكتروني وعنوان الرسالة.</p> <figure class="wp-block-image size-large"><picture><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/c0b463240b128d8a7865d33278b10c0a/liveagent-slack-action-setup-1024x726.png.webp 1024w, https://www.liveagent.ae/wp/urlslab-download/295890dd5484428c4cf57496c58296d4/liveagent-slack-action-setup-300x213.png.webp 300w, https://www.liveagent.ae/wp/urlslab-download/2f9c8bd0b049e041d4c96f2b936a0b8c/liveagent-slack-action-setup-768x544.png.webp 768w, https://www.liveagent.ae/wp/urlslab-download/a89c8ee5fac9d2398ee6a0613b61f4e3/liveagent-slack-action-setup-71x50.png.webp 71w, https://www.liveagent.ae/wp/urlslab-download/64109ab871e15d87747cff73b04e7ae5/liveagent-slack-action-setup-35x25.png.webp 35w, https://www.liveagent.ae/wp/urlslab-download/deb58a9dc9ab94cce7049a6a98ddbd50/liveagent-slack-action-setup-473x335.png.webp 473w, https://www.liveagent.ae/wp/urlslab-download/e814ced5cbef316cf0aa086a3b367a65/liveagent-slack-action-setup-564x400.png.webp 564w, https://www.liveagent.ae/wp/urlslab-download/36a5a8b9bc041fa772300ce71e6447a2/liveagent-slack-action-setup-185x131.png.webp 185w, https://www.liveagent.ae/wp/urlslab-download/fefd72950ac6f7118047f213703d6037/liveagent-slack-action-setup-110x78.png.webp 110w, https://www.liveagent.ae/wp/urlslab-download/dd92f49fe32a1497cc800a11ea1911a5/liveagent-slack-action-setup-485x344.png.webp 485w, https://www.liveagent.ae/wp/urlslab-download/486f0d99e274e4cb2e0c9f1897da2bfc/liveagent-slack-action-setup.png.webp 1716w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/9d6d8616f2e4722b083846e985b8c7c1/liveagent-slack-action-setup-1024x726.png 1024w, https://www.liveagent.ae/wp/urlslab-download/0c69332894a1f2e78aa603b0cf70612a/liveagent-slack-action-setup-300x213.png 300w, https://www.liveagent.ae/wp/urlslab-download/7d39acb8bc155d8e38b4f269fbf8c1df/liveagent-slack-action-setup-768x544.png 768w, https://www.liveagent.ae/wp/urlslab-download/dfdf4faa6350330c075e9f328ab1d792/liveagent-slack-action-setup-71x50.png 71w, https://www.liveagent.ae/wp/urlslab-download/c8998f37f4b58a6015e9d94da1c41c86/liveagent-slack-action-setup-35x25.png 35w, https://www.liveagent.ae/wp/urlslab-download/ada667b0776836c14ebed32422aa63bb/liveagent-slack-action-setup-473x335.png 473w, https://www.liveagent.ae/wp/urlslab-download/e6ebf6b84b0bb2665994ed1a66706ecc/liveagent-slack-action-setup-564x400.png 564w, https://www.liveagent.ae/wp/urlslab-download/3e9edc6f447483da2e308569eb5b604f/liveagent-slack-action-setup-185x131.png 185w, https://www.liveagent.ae/wp/urlslab-download/2027a663a733ab709479aa3d066e72d9/liveagent-slack-action-setup-110x78.png 110w, https://www.liveagent.ae/wp/urlslab-download/720331f4e38f20474919d17b1302f4f7/liveagent-slack-action-setup-485x344.png 485w, https://www.liveagent.ae/wp/urlslab-download/bb1bb26a94a9a29f64b67fd60c97850e/liveagent-slack-action-setup.png 1716w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/c0b463240b128d8a7865d33278b10c0a/liveagent-slack-action-setup-1024x726.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="726" alt="عرض إعداد إجراء LiveAgent في Zapier" class="wp-image-157613" data-src="https://www.liveagent.ae/wp/urlslab-download/9d6d8616f2e4722b083846e985b8c7c1/liveagent-slack-action-setup-1024x726.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="46"></picture><figcaption>إعداد إجراء LiveAgent </figcaption></figure> <p>عندما تنتهي، قم بإجراء اختبار نهائي لترى إن كان التكامل يعمل على النحو المطلوب. إذا واجهت أي مشكلة، سوف يوجهك Zapier أوتوماتيكيًا لمجموعة إرشادات مفيدة لإسكتشاف الأخطاء وإصلاحها.</p> <figure class="wp-block-image size-large"><picture><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/c8a7864312481cf6f4252b3a406e3876/slack-liveagent-integration-successful-test-1024x611.png.webp 1024w, https://www.liveagent.ae/wp/urlslab-download/65c4023d817f41b5e6e6d65ff6249141/slack-liveagent-integration-successful-test-300x179.png.webp 300w, https://www.liveagent.ae/wp/urlslab-download/b39bd0f2cd9c08c948c39d0bed9c8a02/slack-liveagent-integration-successful-test-768x458.png.webp 768w, https://www.liveagent.ae/wp/urlslab-download/92893cd3b0c9510979411a3d0d89bc4e/slack-liveagent-integration-successful-test-84x50.png.webp 84w, https://www.liveagent.ae/wp/urlslab-download/593c42f771097ac0b02560eaeab8f6cc/slack-liveagent-integration-successful-test-42x25.png.webp 42w, https://www.liveagent.ae/wp/urlslab-download/150848b41a7309c61d31b7f02c55deb8/slack-liveagent-integration-successful-test-561x335.png.webp 561w, https://www.liveagent.ae/wp/urlslab-download/257d59b3764e2e866447596ffc54a271/slack-liveagent-integration-successful-test-670x400.png.webp 670w, https://www.liveagent.ae/wp/urlslab-download/c6e70a7b7fabd1f4741a98c734de5b84/slack-liveagent-integration-successful-test-185x110.png.webp 185w, https://www.liveagent.ae/wp/urlslab-download/5fcbcae74e1af5a6cbec88cb25658c16/slack-liveagent-integration-successful-test-110x66.png.webp 110w, https://www.liveagent.ae/wp/urlslab-download/0b2ddc52bdc1ce22efc30d8a4294c9eb/slack-liveagent-integration-successful-test-485x290.png.webp 485w, https://www.liveagent.ae/wp/urlslab-download/61691c431518fe9c2e1adb04f661abee/slack-liveagent-integration-successful-test.png.webp 1702w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/a7caeacdb6b500f12bc56ea55427f789/slack-liveagent-integration-successful-test-1024x611.png 1024w, https://www.liveagent.ae/wp/urlslab-download/9bfa7878a0d67314f2232deb18269d13/slack-liveagent-integration-successful-test-300x179.png 300w, https://www.liveagent.ae/wp/urlslab-download/ddb884b8d99bff523f55a44fb04c5ba1/slack-liveagent-integration-successful-test-768x458.png 768w, https://www.liveagent.ae/wp/urlslab-download/93e64c02f5c0d72cb1acb8a030297830/slack-liveagent-integration-successful-test-84x50.png 84w, https://www.liveagent.ae/wp/urlslab-download/adef09a9e05663f3c64895f7e247c551/slack-liveagent-integration-successful-test-42x25.png 42w, https://www.liveagent.ae/wp/urlslab-download/73e3251fab3c9aa309791ee4e1eae30e/slack-liveagent-integration-successful-test-561x335.png 561w, https://www.liveagent.ae/wp/urlslab-download/39afcb6d2caae60643149fab7dd7b599/slack-liveagent-integration-successful-test-670x400.png 670w, https://www.liveagent.ae/wp/urlslab-download/98baf037d7881a1657cd255f90c0303a/slack-liveagent-integration-successful-test-185x110.png 185w, https://www.liveagent.ae/wp/urlslab-download/73725f6025614ddaff572e834ab21555/slack-liveagent-integration-successful-test-110x66.png 110w, https://www.liveagent.ae/wp/urlslab-download/547738adfb7a628fcc480907883c3da1/slack-liveagent-integration-successful-test-485x290.png 485w, https://www.liveagent.ae/wp/urlslab-download/f19eabf2f34a01886bc4fcbb30f49c55/slack-liveagent-integration-successful-test.png 1702w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/c8a7864312481cf6f4252b3a406e3876/slack-liveagent-integration-successful-test-1024x611.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="611" alt="نجح اختبار تكامل LiveAgent وSlack على Zapier" class="wp-image-157625" data-src="https://www.liveagent.ae/wp/urlslab-download/a7caeacdb6b500f12bc56ea55427f789/slack-liveagent-integration-successful-test-1024x611.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="47"></picture><figcaption>نجح الاختبار النهائي</figcaption></figure> <p>لقد انتهيت. والآن يمكنك اختبار تكامل Zapier مباشرةً. لقد أرسلنا رسالة اختبار إلى قناة الدردشة عبر تطبيق Slack لدينا.</p> <figure class="wp-block-image size-large"><picture><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/e5dfa656095d4460e814e7e7839eb8bc/slack-test-message-1024x93.png.webp 1024w, https://www.liveagent.ae/wp/urlslab-download/1b21efc1fbd066352dbbb6bef251f214/slack-test-message-300x27.png.webp 300w, https://www.liveagent.ae/wp/urlslab-download/2941d07dce1b6b022857d7bbc5163ca2/slack-test-message-768x70.png.webp 768w, https://www.liveagent.ae/wp/urlslab-download/459e5863d72aec31281ba8a0528c2c9f/slack-test-message-185x17.png.webp 185w, https://www.liveagent.ae/wp/urlslab-download/fa0041b91b43eac212f0b285203b86e3/slack-test-message-175x16.png.webp 175w, https://www.liveagent.ae/wp/urlslab-download/881bab16afc6788d033dce1718ad3512/slack-test-message-960x87.png.webp 960w, https://www.liveagent.ae/wp/urlslab-download/3774d6d85ef900ceb5959c0a805f20e8/slack-test-message-700x64.png.webp 700w, https://www.liveagent.ae/wp/urlslab-download/b53ad6e7bbfd6d44c7daadc8840f7fc6/slack-test-message-110x10.png.webp 110w, https://www.liveagent.ae/wp/urlslab-download/fbc227af3e229639b641ea57a0f4b748/slack-test-message-485x44.png.webp 485w, https://www.liveagent.ae/wp/urlslab-download/bac97f645a0cf98912db3df9dd4ec2ac/slack-test-message.png.webp 1364w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/72a8dbf4418ddcb2dae7de4e4d614532/slack-test-message-1024x93.png 1024w, https://www.liveagent.ae/wp/urlslab-download/c38962891540d650e5769b6dcf0b6ad4/slack-test-message-300x27.png 300w, https://www.liveagent.ae/wp/urlslab-download/22f970e7af3b8ec9f6aabb1cdd70dec1/slack-test-message-768x70.png 768w, https://www.liveagent.ae/wp/urlslab-download/d5d7adf2339f4b17252777a8b2fdf21f/slack-test-message-185x17.png 185w, https://www.liveagent.ae/wp/urlslab-download/6dfeddaa739b681dcc34bdc327fadebd/slack-test-message-175x16.png 175w, https://www.liveagent.ae/wp/urlslab-download/5ef32a53f177efc5b7bd348a6812e13a/slack-test-message-960x87.png 960w, https://www.liveagent.ae/wp/urlslab-download/6c6d997ad42917b8b7eedd44399cc4c4/slack-test-message-700x64.png 700w, https://www.liveagent.ae/wp/urlslab-download/3f35b3412d408735c55923f39f8c2991/slack-test-message-110x10.png 110w, https://www.liveagent.ae/wp/urlslab-download/ceaee4e3b0e6d6236f3016bc65f3b13b/slack-test-message-485x44.png 485w, https://www.liveagent.ae/wp/urlslab-download/b950e417c0bd1e2419cce93a6caeccad/slack-test-message.png 1364w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/e5dfa656095d4460e814e7e7839eb8bc/slack-test-message-1024x93.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="93" alt="رسالة اختبار في Slack" class="wp-image-157638" data-src="https://www.liveagent.ae/wp/urlslab-download/72a8dbf4418ddcb2dae7de4e4d614532/slack-test-message-1024x93.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="48"></picture><figcaption>رسالة اختبار</figcaption></figure> <p>سوف يحفز ذلك إجراءً في LiveAgent بحيث نحصل على تذكرة دعم عن مشكلة جديدة في قناة دعم Slack.</p> <figure class="wp-block-image size-large"><picture><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/c6f465392721d47f1a2384078dd294d1/liveagent-slack-message-showcase-1024x757.png.webp 1024w, https://www.liveagent.ae/wp/urlslab-download/65047e4ad7f1dba2f67caf6099434120/liveagent-slack-message-showcase-300x222.png.webp 300w, https://www.liveagent.ae/wp/urlslab-download/05da73eea63d2ddceebd236ef3b81904/liveagent-slack-message-showcase-768x568.png.webp 768w, https://www.liveagent.ae/wp/urlslab-download/3dfa669a9d7063b3c376a909d5465d9b/liveagent-slack-message-showcase-68x50.png.webp 68w, https://www.liveagent.ae/wp/urlslab-download/d5aa88494078b6ba373799db17bbe3ac/liveagent-slack-message-showcase-34x25.png.webp 34w, https://www.liveagent.ae/wp/urlslab-download/671f556c8b277de4058c5c360dbd3686/liveagent-slack-message-showcase-453x335.png.webp 453w, https://www.liveagent.ae/wp/urlslab-download/20766431dc65bcd1c094001c1434e2b9/liveagent-slack-message-showcase-541x400.png.webp 541w, https://www.liveagent.ae/wp/urlslab-download/b925014bb352bfaef785c347239ab6ef/liveagent-slack-message-showcase-185x137.png.webp 185w, https://www.liveagent.ae/wp/urlslab-download/c93ce5b21fe78bd7d7d3955751dcd387/liveagent-slack-message-showcase-110x81.png.webp 110w, https://www.liveagent.ae/wp/urlslab-download/c74b923b1756857770bdc5a660defa78/liveagent-slack-message-showcase-485x359.png.webp 485w, https://www.liveagent.ae/wp/urlslab-download/d0c34912270bf7c7bd96fe3e984f62b9/liveagent-slack-message-showcase.png.webp 1352w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/fab3478479ad388ffc193b492a61160c/liveagent-slack-message-showcase-1024x757.png 1024w, https://www.liveagent.ae/wp/urlslab-download/6f2dc12138e8bb9a4cb4241b53669807/liveagent-slack-message-showcase-300x222.png 300w, https://www.liveagent.ae/wp/urlslab-download/ec8769129e4aba160b45e9298b889d16/liveagent-slack-message-showcase-768x568.png 768w, https://www.liveagent.ae/wp/urlslab-download/eda10a2f331a23e7983ca22000de4c1f/liveagent-slack-message-showcase-68x50.png 68w, https://www.liveagent.ae/wp/urlslab-download/fe8e68794b80a3dac049d8e6d5e0ca6e/liveagent-slack-message-showcase-34x25.png 34w, https://www.liveagent.ae/wp/urlslab-download/585c7ced58f58afdd581cfe010bb72a8/liveagent-slack-message-showcase-453x335.png 453w, https://www.liveagent.ae/wp/urlslab-download/23ef6976bfe015d682d9cb7cc198ce36/liveagent-slack-message-showcase-541x400.png 541w, https://www.liveagent.ae/wp/urlslab-download/15cecd6a8350c9d324e78396828ffc8d/liveagent-slack-message-showcase-185x137.png 185w, https://www.liveagent.ae/wp/urlslab-download/e05e8c2630ed590949fa7508ed12ef1a/liveagent-slack-message-showcase-110x81.png 110w, https://www.liveagent.ae/wp/urlslab-download/2c018c406cb9fae83d7664ee852a0acc/liveagent-slack-message-showcase-485x359.png 485w, https://www.liveagent.ae/wp/urlslab-download/4e48d5de9f099a3a75d11871481bcdc3/liveagent-slack-message-showcase.png 1352w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.ae/wp/urlslab-download/c6f465392721d47f1a2384078dd294d1/liveagent-slack-message-showcase-1024x757.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="757" alt="تم إرسال تذكرة دعم إلى LiveAgent بعد ظهور الكلمة المفتاحية في Slack" class="wp-image-157650" data-src="https://www.liveagent.ae/wp/urlslab-download/fab3478479ad388ffc193b492a61160c/liveagent-slack-message-showcase-1024x757.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="49"></picture><figcaption>حصل LiveAgent على الرسالة</figcaption></figure> <p><br></p> <div class="Urlslab-Faq urlslab-skip-faq" itemscope="" itemtype="https://schema.org/FAQPage"><h2 id="h-frequently-asked-questions">Frequently Asked Questions</h2><ul class="Urlslab-Faq__items"><li class="Urlslab-Faq__item" itemprop="mainEntity" itemscope="" itemtype="https://schema.org/Question"><h3 itemprop="name">كيف يمكنك الاستفادة من تكامل Slack؟</h3><div class="Urlslab-Faq__outer-wrapper" itemprop="acceptedAnswer" itemscope="" itemtype="https://schema.org/Answer"><div class="Urlslab-Faq__inner-wrapper" itemprop="text"><p>ببساطة، تسمح لك عملية التكامل بتلقي إشعارات كلما تحصل على تذكرة دعم جديدة أو عندما يتم إغلاق أو فتح استفسار للعميل.</p></div></div></li><li class="Urlslab-Faq__item" itemprop="mainEntity" itemscope="" itemtype="https://schema.org/Question"><h3 itemprop="name" id="h-slack-liveagent">كيف يمكنك دمج Slack مع LiveAgent؟</h3><div class="Urlslab-Faq__outer-wrapper" itemprop="acceptedAnswer" itemscope="" itemtype="https://schema.org/Answer"><div class="Urlslab-Faq__inner-wrapper" itemprop="text"><p>الخطوة الأولى هي الذهاب إلى الإعدادات من لوحة تحكم LiveAgent. بعد ذلك، ابحث عن Slack وإضغط على إضافة Slack. ثم التوصيل وابدأ الاستخدام فورًا.</p></div></div></li></ul></div> <div class="Post__buttons"> <a href="/altakamol/" class="Button Button--outline Button--back" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="ar" onover-preload="1"><span>العودة إلى التكامل</span></a> <a href="/alesdar-altagriby/" class="Button Button--full" title="هل تفكر في استخدام برنامج مكتب المساعدة LiveAgent؟ املأ بياناتك لتتمكن من بدء الإصدار التجريبي المجاني، بدون أي التزام، وبدون الحاجة لمعلومات بطاقة الائتمان." hreflang="ar" onover-preload="1"> <span>انشئ حسابا مجانيا</span> </a> </div> <div class="Post__content__resources"> <div class="Post__sidebar__title h4">مقالات ذات صلة</div> <div class="SimilarSources"> <div class="urlslab-rel-res-items urlslab-rel-res-design-default urlslab-rel-res-items-with-image urlslab-rel-res-items-with-summary flowhunt-skip"><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.ae/altakamol/drupal/" title="تكامل Drupal مع LiveAgent يسمح لك بوضع أزرار دردشة على موقعك. قم بتحويل زوارك إلى عملاء بشكل أسرع ورد عليهم عبر نظام تذاكر الدعم." hreflang="ar" onover-preload="1"><img alt="تكامل Drupal مع LiveAgent يسمح لك بوضع أزرار دردشة على موقعك. قم بتحويل زوارك إلى عملاء بشكل أسرع ورد عليهم عبر نظام تذاكر الدعم." data-src="https://assets.flowhunt.io/screenshots/bebe29611f80f8a9/19224c42d07c19a5/1728940340_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="50"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.ae/altakamol/drupal/" title="تكامل Drupal مع LiveAgent يسمح لك بوضع أزرار دردشة على موقعك. قم بتحويل زوارك إلى عملاء بشكل أسرع ورد عليهم عبر نظام تذاكر الدعم." hreflang="ar" onover-preload="1">Drupal</a></p><p class="urlslab-rel-res-item-summary">اكتشف كيفية تفعيل مكون Drupal الإضافي على LiveAgent بسهولة، مع إعداد الأزرار وإضافة وظائف مخصصة. استفد من تكامل LiveAgent مع وسائل التواصل الاجتماعي لتحويل التعليقات إلى تذاكر دعم بأكثر من 42 لغة. جرب LiveAgent مجانًا لتحسين تجربة خدمة العملاء وتعزيز المبيعات عبر الدردشة الفورية والمزيد!</p><a href="https://www.liveagent.ae/altakamol/drupal/" title="تكامل Drupal مع LiveAgent يسمح لك بوضع أزرار دردشة على موقعك. قم بتحويل زوارك إلى عملاء بشكل أسرع ورد عليهم عبر نظام تذاكر الدعم." class="urlslab-rel-res-item-arrow" hreflang="ar" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.ae/altakamol/magento/" title="ادمج Magento 2 في LiveAgent واعمل على زيادة سير عملك. وسوف تتعقب تذاكر الدعم طلبات العملاء ويمكنك استخدام منصة واحدة." hreflang="ar" onover-preload="1"><img alt="ادمج Magento 2 في LiveAgent واعمل على زيادة سير عملك. وسوف تتعقب تذاكر الدعم طلبات العملاء ويمكنك استخدام منصة واحدة." data-src="https://assets.flowhunt.io/screenshots/bebe29611f80f8a9/c36ba9391f974c02/1728929175_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="51"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.ae/altakamol/magento/" title="ادمج Magento 2 في LiveAgent واعمل على زيادة سير عملك. وسوف تتعقب تذاكر الدعم طلبات العملاء ويمكنك استخدام منصة واحدة." hreflang="ar" onover-preload="1">Magento 2</a></p><p class="urlslab-rel-res-item-summary">اكتشف أهمية دمج Magento 2 مع LiveAgent لتحسين تجربة التجارة الإلكترونية لديك. تعرّف على كيفية تمكين التكامل للحصول على معلومات العملاء تلقائيًا ودعمهم بلا عناء. اطّلع على الأسئلة الشائعة ونصائح الدعم لضمان تواصل سلس مع عملائك. جرّب LiveAgent مجانًا الآن!</p><a href="https://www.liveagent.ae/altakamol/magento/" title="ادمج Magento 2 في LiveAgent واعمل على زيادة سير عملك. وسوف تتعقب تذاكر الدعم طلبات العملاء ويمكنك استخدام منصة واحدة." class="urlslab-rel-res-item-arrow" hreflang="ar" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.ae/altakamol/wordpress/" title="قم بترقية دعم العملاء لديك إلى المستوى التالي على مواقع Wordpress الخاصة بك. حيث يسمح لك تكامل Wordpress مع LiveAgent وضع زر دردشة على مواقعك الإلكترونية." hreflang="ar" onover-preload="1"><img alt="قم بترقية دعم العملاء لديك إلى المستوى التالي على مواقع Wordpress الخاصة بك. حيث يسمح لك تكامل Wordpress مع LiveAgent وضع زر دردشة على مواقعك الإلكترونية." data-src="https://www.liveagent.ae/wp/urlslab-download/7790714957dc21dd4a98f746dae31a5a/1728929177_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="52"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.ae/altakamol/wordpress/" title="قم بترقية دعم العملاء لديك إلى المستوى التالي على مواقع Wordpress الخاصة بك. حيث يسمح لك تكامل Wordpress مع LiveAgent وضع زر دردشة على مواقعك الإلكترونية." hreflang="ar" onover-preload="1">WordPress</a></p><p class="urlslab-rel-res-item-summary">قم بترقية دعم العملاء لديك إلى المستوى التالي على مواقع Wordpress الخاصة بك. حيث يسمح لك تكامل Wordpress مع LiveAgent وضع زر دردشة على مواقعك الإلكترونية.</p><a href="https://www.liveagent.ae/altakamol/wordpress/" title="قم بترقية دعم العملاء لديك إلى المستوى التالي على مواقع Wordpress الخاصة بك. حيث يسمح لك تكامل Wordpress مع LiveAgent وضع زر دردشة على مواقعك الإلكترونية." class="urlslab-rel-res-item-arrow" hreflang="ar" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.ae/altakamol/giphy/" title="تكامل Giphy مع LiveAgent سيساعدك على إضفاء طابع شخصي على تذاكر الدعم باستخدام الصور المتحركة GIF. يتكامل Giphy بانسيابية في نظام تذاكر الدعم لديك." hreflang="ar" onover-preload="1"><img alt="تكامل Giphy مع LiveAgent سيساعدك على إضفاء طابع شخصي على تذاكر الدعم باستخدام الصور المتحركة GIF. يتكامل Giphy بانسيابية في نظام تذاكر الدعم لديك." data-src="https://assets.flowhunt.io/screenshots/bebe29611f80f8a9/b8c6cec9aed15bf7/1729039407_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="53"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.ae/altakamol/giphy/" title="تكامل Giphy مع LiveAgent سيساعدك على إضفاء طابع شخصي على تذاكر الدعم باستخدام الصور المتحركة GIF. يتكامل Giphy بانسيابية في نظام تذاكر الدعم لديك." hreflang="ar" onover-preload="1">GIPHY</a></p><p class="urlslab-rel-res-item-summary">تكامل Giphy مع LiveAgent سيساعدك على إضفاء طابع شخصي على تذاكر الدعم باستخدام الصور المتحركة GIF. يتكامل Giphy بانسيابية في نظام تذاكر الدعم لديك.</p><a href="https://www.liveagent.ae/altakamol/giphy/" title="تكامل Giphy مع LiveAgent سيساعدك على إضفاء طابع شخصي على تذاكر الدعم باستخدام الصور المتحركة GIF. يتكامل Giphy بانسيابية في نظام تذاكر الدعم لديك." class="urlslab-rel-res-item-arrow" hreflang="ar" onover-preload="1"></a></div></div></div> </div> </div> </div> </div> </div> </div> </div> <section class="GoodHands hidden "> <div class="wrapper"> <div class="GoodHands__text"> <h3 id="h-you-will-bein-good-hands">You will be<br>in Good Hands!</h3> <p>Join our community of happy clients and provide excellent customer support with LiveAgent.</p> <div class="Buttons"> <a href="/alesdar-altagriby/" class="Button Button--full" title="هل تفكر في استخدام برنامج مكتب المساعدة LiveAgent؟ املأ بياناتك لتتمكن من بدء الإصدار التجريبي المجاني، بدون أي التزام، وبدون الحاجة لمعلومات بطاقة الائتمان." hreflang="ar" onover-preload="1"> <span>Start 14-days free trial</span> </a> <a href="/demo/" onclick="ga( 'send', 'event', 'Demo bar Button', 'start', 'Schedule a demo' )" class="Button Button--outline" title="اكتشف كيف يمكن لـ LiveAgent تحسين رضا العملاء وزيادة المبيعات من خلال عرض تجريبي مجاني. احصل على جولة داخل المنتج، وأجب عن جميع استفساراتك حول الأسعار والخصائص والتكاملات. انضم إلى الشركات الرائدة مثل Huawei وBMW وYamaha في تحسين دعم العملاء." hreflang="ar" onover-preload="1"> <span>جدولة عرض توضيحي</span> </a> </div> <ul class="GoodHands__logos flex"> <li class="GoodHands__logo"> <a href="/alwawayez/" title="Capterra" hreflang="ar" onover-preload="1"> <img alt="Capterra" data-src="https://www.liveagent.ae/app/themes/liveagent/assets/images/logo-capterra.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; 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Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="ar" onover-preload="1">الأكاديمية</a></li> <li id="menu-item-550977"><a href="https://www.liveagent.ae/alkawaleb/" title="اكتشف مجموعة من قوالب البريد الإلكتروني المثالية لتعزيز خدمة العملاء والمبيعات على LiveAgent. استفد من نماذج التأهيل والاعتذار والاستطلاعات لتحسين تفاعلاتك مع العملاء وكسب ولائهم. ابدأ الآن وحقق تواصلاً فعالاً مع عملائك!" hreflang="ar" onover-preload="1">النماذج</a></li> <li id="menu-item-550979"><a href="https://www.liveagent.ae/ikhtibar-tibaa/" title="اختبر مهاراتك في الكتابة مع اختبار الكتابة من LiveAgent. تعرف على سرعتك في الكتابة في غضون دقائق وتدرب مجانًا حتى تتحسن." hreflang="ar" onover-preload="1">اختبار الكتابة</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-133 widget_nav_menu"><div class="Footer__top__column__title h5">الدعم</div><div class="menu-footer-top-support-arabic-container"><ul id="menu-footer-top-support-arabic" class="menu"><li id="menu-item-550986"><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">بوابة الدعم</a></li> <li id="menu-item-550987"><a href="https://www.liveagent.ae/alentiqal/" title="انقل بياناتك بسهولة إلى LiveAgent وتمتع بتجربة مكتب مساعدة متكاملة بأكثر من 179 خاصية ودعم متعدد اللغات. ابدأ تجربتك المجانية الآن وتمتع بخدمة عملاء ممتازة وعائد كبير على الاستثمار. اختر من بين باقاتنا المرنة واستفد من الدعم الفني المتاح على مدار الساعة. احصل على صندوق الوارد الموحد الذي يجمع كل رسائلك في مكان واحد. لا تفوت الفرصة!" hreflang="ar" onover-preload="1">نقل البيانات</a></li> <li id="menu-item-550988"><a href="https://status.liveagent.com/" title="Check the real-time status of LiveAgent services. All systems are operating normally, including admin panel, call and video functions, ticket operations, and email services. Stay updated with the latest service status." hreflang="en">حالة النظام</a></li> <li id="menu-item-550989"><a href="https://changelog.liveagent.com/" title="Discover the latest updates and improvements in LiveAgent's changelog. Stay informed about new features, bug fixes, and enhancements to optimize your customer service experience. Visit now for detailed insights!" hreflang="en">تغيير السجل</a></li> <li id="menu-item-550990"><a href="https://www.liveagent.ae/talab-muqtarah/" title="احصل على إجابات واضحة ومباشرة عن LiveAgent، برنامج متخصص في تحسين خدمة العملاء منذ 2004. استكشف الميزات والأسعار، واطلب نسخة تجريبية اليوم لتحسين تجربة عملائك. اتصل بنا للحصول على مزيد من المعلومات أو توقيع اتفاقية عدم الإفصاح." hreflang="ar" onover-preload="1">طلب العرض</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-134 widget_nav_menu"><div class="Footer__top__column__title h5">الشركة</div><div class="menu-footer-top-company-arabic-container"><ul id="menu-footer-top-company-arabic" class="menu"><li id="menu-item-550950"><a href="https://www.liveagent.ae/anna/about-liveagent/" title="بادئة العمل المجانية لتجريب LiveAgent تسعير تفضل بالاشتراك في نشرتنا الإخبارية للحصول على أحدث الأخبار والتحديثات." hreflang="ar" onover-preload="1">من نحن</a></li> <li id="menu-item-550951"><a href="https://www.liveagent.ae/alwawayez/" title="تبدأ خدمة العملاء الرائعة ببرنامج مكتب مساعدة أفضل. بدءًا من $15/شهر. ابدأ تجربة مجانية لمدة 14 يومًا. يمكنك استخدامه بنائًا على الخدمات السحابية (SaaS) أو كبرنامج محلي مثبت على جهاز العميل (On-premises)." hreflang="ar" onover-preload="1">المكافآت والشهادات</a></li> <li id="menu-item-951124"><a href="https://www.liveagent.ae/kosas-alnajah/" title='النص المعطى يتحدث حول التعلّم وتوفّر نماذج وندوات عبر الإنترنت، كما يتضمن جهات إتصال لشركة LiveAgent. يتمنّى LiveAgent التحاق المستخدمين لصنع "لوحة معلومات LiveAgent الخاصة بهم". يتم العمل حاليًا على البناء، وعند اكتمال التثبيت بإمكان المستخدمين الوصول مباشرة إلى حساباتهم.' hreflang="ar" onover-preload="1">تقييمات العملاء</a></li> <li id="menu-item-550953"><a href="https://www.liveagent.ae/altakamol/#voip-partners" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="ar" onover-preload="1">شركائنا في VoIP</a></li> <li id="menu-item-550954"><a href="https://www.liveagent.ae/brnamg-alehala/" title="يقدم برنامج إحالة LiveAgent تقارير فورية لمبيعاتك وأنشطتك ورصيد حسابك ونظرة عامة على الأداء. انضم إلى برنامج الإحالة لدينا اليوم." hreflang="ar" onover-preload="1">برامجنا التابعة</a></li> <li id="menu-item-677739"><a href="https://www.liveagent.ae/anna/impressum/" title="(إدارة التحرير) Impressum - LiveAgent" hreflang="ar" onover-preload="1">إدارة التحرير</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-135 widget_nav_menu"><div class="Footer__top__column__title h5">الأكثر شهرة</div><div class="menu-footer-top-popular-arabic-container"><ul id="menu-footer-top-popular-arabic" class="menu"><li id="menu-item-951139"><a href="https://www.liveagent.ae/knowledge-base-software-2/" title="اكتشف برنامج قاعدة المعرفة من LiveAgent لتحسين تجربة العملاء بنظام إدارة متكامل ودعم متعدد اللغات. استفد من محرر WYSIWYG والوصول السهل للمقالات والمنتديات. جرّبه مجانًا لمدة 7 أو 30 يومًا." hreflang="ar" onover-preload="1">برنامج قاعدة المعرفة</a></li> <li id="menu-item-951140"><a href="https://www.liveagent.ae/customer-service-software/" title="اختيار برامج خدمة العملاء للمنصات الأكثر استخدامًا في السوق. اختر الخيار المثالي وارفع خدمة العملاء إلى أعلى مستوياتها." hreflang="ar" onover-preload="1">برنامج خدمة العملاء</a></li> <li id="menu-item-951141"><a href="https://www.liveagent.com/blog/best-voip-phone-systems-and-integrations/" title="Explore the top 20 VoIP phone systems and integrations for 2024 to enhance your business communications. Learn how to choose the best VoIP solution based on features, pricing, and requirements to streamline operations effectively. Discover the benefits of VoIP technology and find the perfect fit for your company's needs." hreflang="en-US" onover-preload="1">نظام الهاتف لنقل الصوت عبر بروتوكول الإنترنت</a></li> <li id="menu-item-951142"><a href="https://www.liveagent.ae/self-service-software/" title="سيعمل برنامج الخدمة الذاتية للعملاء من LiveAgent على توسيع إمكانيات الدعم لديك. قم بتمكين عملائك من حل المشكلات بأنفسهم على مدار الساعة طوال أيام الأسبوع." hreflang="ar" onover-preload="1">برنامج الخدمة الذاتية</a></li> <li id="menu-item-951143"><a href="https://www.liveagent.ae/inbound-call-center-software/" title="يمكن أن يساعدك برنامج مركز الاتصال الوارد في إعداد مركز اتصال افتراضي. حيث يمكنك إدارة اتصالات العملاء الواردة بسهولة وتحسين أداء فريق الدعم وتحقيق المزيد من المبيعات الواردة. اختر البرنامج المناسب لاحتياجاتك." hreflang="ar" onover-preload="1">برنامج مركز الاتصال الوارد</a></li> <li id="menu-item-951144"><a href="https://www.liveagent.com/customer-complaint-management-system/" urlslab_href_old="https://www.liveagent.ae/complaint-management-software/" title="Customer complaint management system provides an all-in-one help desk solution that streamlines your communication channels. Find out the best system on the market for your business." hreflang="en-US" onover-preload="1">نظام إدارة الشكاوى</a></li> <li id="menu-item-951145"><a href="https://www.liveagent.com/blog/best-client-portal-software/" title="Client portal software showcases a customer-centric approach. Learn about 25 of the best client portal software on the market today." hreflang="en-US" onover-preload="1">برنامج بوابة العميل</a></li> <li id="menu-item-951146"><a href="https://www.liveagent.ae/startups/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="ar" onover-preload="1">برامج مكتب المساعدة للشركات الناشئة</a></li> </ul></div></div> </div> </div> </div> </div> <div class="Footer__middle"> <div class="wrapper"> <div class="Footer__middle__row"> <div class="Footer__middle__contacts"> <div class="Footer__middle__title h5">جهات إتصال المبيعات</div> <ul> <li class="Footer__middle__contacts__phone"><a href="tel:+421%202%2033%20456%20826" title="رقم هاتف LiveAgent">+421 2 33 456 826</a></li> <li class="Footer__middle__contacts__phone"><a href="tel:+1-888-257-8754" title="رقم هاتف LiveAgent">+1-888-257-8754</a></li> <li class="Footer__middle__contacts__whatsapp"><a href="https://wa.me/17862041375?text=Hi!%20I%20am%20contacting%20you%20from%20https://www.liveagent.ae/altakamol/slack/,%20and%20I%20am%20contacting%20you%20about..." title="LiveAgent's WhatsApp">+1-786-204-1375</a></li> <li class="Footer__middle__contacts__calendar"><a href="/demo/" title="العرض التوضيحي لـ LiveAgent" hreflang="ar" onover-preload="1">جدولة عرض توضيحي</a></li> </ul> </div> <div class="Footer__middle__social"> <div class="Footer__middle__title h5">الاجتماعية</div> <ul> <li> <a href="https://www.instagram.com/liveagent/" rel="noopener" target="_blank" title="LiveAgent على موقع Instagram"> <svg> <use xlink:href="https://www.liveagent.ae/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#social-instagram"></use> </svg> </a> </li> <li> <a href="https://www.facebook.com/LiveAgent/" rel="noopener" target="_blank" title="LiveAgent على موقع Facebook"> <svg> <use xlink:href=" https://www.liveagent.ae/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#social-facebook "></use> </svg> </a> </li> <li> <a href="https://twitter.com/LiveAgent" rel="noopener" target="_blank" title="LiveAgent على موقع Twitter"> <svg> <use xlink:href="https://www.liveagent.ae/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#social-twitter"></use> </svg> </a> </li> <li> <a href="https://www.linkedin.com/company/liveagent/" rel="nofollow noopener" target="_blank" title="LiveAgent على موقع LinkedIn"> <svg> <use xlink:href="https://www.liveagent.ae/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#social-linkedin"></use> </svg> </a> </li> <li> <a href="https://consent.youtube.com/m?continue=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCSG5TrYcDozs6jkLf66taBg%3Fcbrd%3D1&gl=DE&m=0&pc=yt&cm=2&hl=de&src=1" rel="nofollow noopener" target="_blank" title="LiveAgent على موقع YouTube" urlslab_href_old="https://www.youtube.com/channel/UCSG5TrYcDozs6jkLf66taBg"> <svg> <use xlink:href="https://www.liveagent.ae/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#social-youtube"></use> </svg> </a> </li> <li> <a href="https://wa.me/17862041375" rel="nofollow noopener" target="_blank" title="LiveAgent's WhatsApp"> <svg> <use xlink:href="https://www.liveagent.ae/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#social-whatsapp"></use> </svg> </a> </li> </ul> </div> <div class="Footer__middle__reviews"> <div class="Footer__middle__title h5">Reviews</div> <a class="Footer__middle__reviews__img" href="https://www.g2.com/products/liveagent/reviews?utm_source=review-widget" target="_blank" title="Read reviews of LiveAgent on G2"> <picture><img alt="Read LiveAgent reviews on G2" data-src="https://www.liveagent.ae/app/themes/liveagent/assets/images/reviews/g2-reviews-img.png" data-urlslabstyle="" style="opacity: 0; 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I am contacting you from https://www.liveagent.ae/altakamol/slack/ and I am contacting you about..." onclick="contactUsWhatsApp(this);" data-close-target="contactUsMenu" rel="nofollow noopener external"> Whatsapp <img class="ContactUs__icon" data-src="https://www.liveagent.ae/app/themes/liveagent/assets/images/contact/whatsapp.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="67"> </button> </li> <li class="ContactUs__menu--item"> <div class="ContactUs__menu--link fakeChatButton hidden"> <span class="fakeChatButton__text">محادثة مباشرة </span> <div class="ContactUs__icon fakeChatButton__icon"></div> <span class="fakeChatButton__msg">برجاء قبول ملفات تعريف الارتباط الخاصة بنا قبل أن نبدأ الدردشة.</span> </div> <span class="ContactUs__menu--link chat orange" id="chatBtn" data-close-target="contactUsMenu"> Chat with an agent </span> </li> <li class="ContactUs__menu--item chatbot"> <div class="ContactUs__menu--link fakeChatButton hidden"> <span class="fakeChatButton__text">Chat with a bot</span> <img class="ContactUs__icon" data-src="https://www.liveagent.ae/app/themes/liveagent/assets/images/contact/chatbot.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="68"> <span class="fakeChatButton__msg">برجاء قبول ملفات تعريف الارتباط الخاصة بنا قبل أن نبدأ الدردشة.</span> </div> <button class="ContactUs__menu--link blue" id="chatBot" data-close-target="contactUsMenu" rel="nofollow noopener external"> Chat with a bot <img class="ContactUs__icon" data-src="https://www.liveagent.ae/app/themes/liveagent/assets/images/contact/chatbot.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="69"> </button> </li> </ul> </nav> </div> <script> const contactUsBtn = document.querySelector('.ContactUs__button'); const statusUrl = 'https://status.liveagent.com/'; contactUsBtn.addEventListener('click', async () => { const chatbotScriptSet = document.getElementById('fh-chatbot-script'); const menu = document.querySelector('.ContactUs__menu--wrap'); const statusInfo = document.querySelector('#contactUsStatus'); if ( menu?.classList.contains('hidden') ) { if( ! chatbotScriptSet ) { const chatbotScript = document.createElement('script'); chatbotScript.setAttribute('id', 'fh-chatbot-script'); chatbotScript.innerHTML = ` loadChatBot({ chatbotId: 'ee7cb389-4f00-441f-a287-07a43f72f1e3', workspaceId: '4d1adbc8-edfa-48c1-b93a-a8096d28f5e7', btnTarget: '#chatBot'}); `; document.querySelector('body').appendChild(chatbotScript); } const serviceStatus = await quStatusWidget.getStatus().then( ( result ) => { return displayStatusIndicator( result ); }); if ( serviceStatus === 'outage' ) { const statusInfoLink = statusInfo.querySelector(`[data-status^=${serviceStatus}]`); statusInfoLink.style.display = 'flex'; statusInfoLink.addEventListener( 'click', () => window.open( statusUrl, '_blank' ) ); } } }) const quStatusWidget = { statusJsonUrl: `${statusUrl}/status.json`, async fetchJson() { try { const data = await fetch(this.statusJsonUrl); return await data.json(); } catch (error) { console.log(error); } }, async getStatus() { const status = await this.fetchJson(); return status; } }; function displayStatusIndicator(serviceStatus) { let statusClass = 'ok'; if ( !serviceStatus ) { return 'unavailable'; } if (serviceStatus?.outages?.length > 0) { statusClass = 'outage'; } if (serviceStatus?.degradations?.length > 0) { statusClass = 'degradation'; } return statusClass; } function contactUsWhatsApp( element ) { const message = element.getAttribute( 'data-message' ); const number = '17862041375'; const whatsappLink = 'https://wa.me/' + number + '?text=' + encodeURIComponent( message ); window.open( whatsappLink, '_blank' ); } function contactUsMessenger() { const facebookLink = 'https://m.me/LiveAgent/'; window.open( facebookLink, '_blank' ); } </script> <script> const gtmChatButton = document.querySelector( ".ContactUs__menu--link.chat" ); const gtmNewsletterButton = document.querySelector( ".Newsletter__form button" ); if ( gtmChatButton !== null ) { gtmChatButton.addEventListener( "click", () => { window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'live_chat_contact' }); }); } if ( gtmNewsletterButton !== null ) { gtmNewsletterButton.addEventListener( "click", () => { window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'newsletter_subscription' }); }); } document.addEventListener( 'DOMContentLoaded', ( e ) => { if ( document.querySelector( '.Content .yoast-table-of-contents' ) ) { const heights = { placeholderHeight: 0, stickyHeaderHeight: 0 }; let checked = false; function updateHeights() { const placeholder = document.querySelector( '.compact-header__placeholder' ); const stickyHeader = document.querySelector( '.compact-header__placeholder .compact-header--sticky' ); if ( placeholder ) { heights.placeholderHeight = placeholder.offsetHeight; } if ( stickyHeader ) { heights.stickyHeaderHeight = stickyHeader.offsetHeight; } } function checkScroll() { if ( ! checked && window.scrollY >= heights.placeholderHeight * 2 ) { updateHeights(); checked = true; window.removeEventListener( 'scroll', checkScroll ); } } function handleLinkClick( event ) { event.preventDefault(); const targetId = this.getAttribute( 'href' ).substring( 1 ); const targetElement = document.getElementById( targetId ); if ( targetElement ) { const { placeholderHeight, stickyHeaderHeight } = heights; const defaultSubHeaderHeight = 73; const offset = stickyHeaderHeight || defaultSubHeaderHeight; const targetPosition = targetElement.offsetTop + placeholderHeight - offset; window.scrollTo( { top: targetPosition, behavior: 'smooth' } ); } } updateHeights(); window.addEventListener( 'scroll', checkScroll ); document.querySelectorAll( '.yoast-table-of-contents li a' ).forEach( ( link ) => link.addEventListener( 'click', handleLinkClick ) ); } } ); </script> </body> </html>