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<!DOCTYPE html><html lang="en"><head><link rel="stylesheet" type="text/css" href="https://helprace.com/wp-content/cache/minify/1/61662.css?x65391" media="all" /><title>Self-Service Software | Helprace</title><meta charset="UTF-8" /><meta http-equiv="X-UA-Compatible" content="IE=edge" /><link rel="apple-touch-icon" sizes="180x180" href="/apple-touch-icon.png?x65391&v=zXd9XQ4Enj"><link rel="icon" type="image/png" sizes="32x32" href="/favicon-32x32.png?x65391&v=zXd9XQ4Enj"><link rel="icon" type="image/png" sizes="16x16" href="/favicon-16x16.png?x65391&v=zXd9XQ4Enj"><link rel="manifest" href="/manifest.json?x65391&v=zXd9XQ4Enj"><link rel="mask-icon" href="/safari-pinned-tab.svg?x65391&v=zXd9XQ4Enj" color="#5bbad5"><link rel="shortcut icon" href="/favicon.ico?x65391&v=zXd9XQ4Enj"><meta name="theme-color" content="#1799b1"><meta name="viewport" content="width=device-width, initial-scale=1.0, user-scalable=yes" /><meta property="og:image" content="//helprace.com/img/logo-helprace.png" /> <script async type="text/javascript" src="https://helprace.com/wp-content/cache/minify/1/828a9.js?x65391"></script>   <meta name="description" content="Looking for self-service software that's intuitive, easy to use for the user - while also being a huge time-saver for the support representative? Whether your customers are looking for answers or need to be engaged, try to get them engaged in a proactive manner." /><link rel="canonical" href="https://helprace.com/self-service-software" /><link rel='dns-prefetch' href='//s.w.org' /><link rel='https://api.w.org/' href='https://helprace.com/wp-json/' /><link rel="alternate" type="application/json+oembed" href="https://helprace.com/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fhelprace.com%2Fself-service-software" /><link rel="alternate" type="text/xml+oembed" href="https://helprace.com/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fhelprace.com%2Fself-service-software&format=xml" /><link rel="alternate" hreflang="en" href="https://helprace.com/self-service-software" title="us" /><meta name="twitter:widgets:link-color" content="#000000" /><meta name="twitter:widgets:border-color" content="#000000" /><meta name="twitter:partner" content="tfwp" /><meta name="twitter:card" content="summary_large_image" /><meta name="twitter:title" content="Self-Service Software" /><meta name="twitter:site" content="@helpracing" /></head><body class="b-body"><div class="b-slider__slides-container" id="move_text" style="display:none;"><div class="b-slider__item b-main-text"><h1>Self-Service Software - Helprace</h1><p>It doesn't always make sense to offer endless one-on-one support. If you have a large customer base and a small team, even with the best help desk software you could be stretched a little thin.</p><hr/><p>Wouldn't it be better if you could deflect some of your support tickets to a dedicated <a href="//helprace.com/knowledge-base">knowledge base</a>, faq system, wiki site, or just a user-friendly and intuitive content manager? Some organizations even limit their support staff to the bare minimum and go for self-service software to take care of all their customer service needs.</p><h2>Customer service without self-service won't help customers</h2><p>Some companies pride on being able to offer bespoke one-on-one support with live agents. However, this doesn't always mean that one should forget about self-service software altogether.</p><p>On the contrary, even offering a <a href="//helprace.com/community">community</a> collection, or a database of answers (perhaps having VIP only access) could make support a profit-center, giving you valuable feedback, traffic and deflect unneeded traffic to your support department.</p><h3>Self-service software for teams of all sizes</h3><p>It doesn't matter how many team members or customers your organization has. It also doesn't matter how many documents, articles or attachments you add.</p><p>All this makes for a useful, no-nonsense self-service software that can manage itself. Since Helprace is based on the cloud, there's also no need to worry about maintenance, any downtime or upgrades.</p><h3>Making a self-service software in line with your brand</h3><p>Helprace allows you to create your own portal and dress it up with CSS, custom homepage blocks, your own header, footer and head tags. Make your self-service software more closely related to your <a href="//helprace.com/help-desk">help desk</a> sytem.</p><p>Start using a help desk system with a peace of mind - knowing that it is fully customizable and accessible (with the help of API, webhooks) and in line with all the data privacy laws.</p><h2>Why is self-service so important, anyway?</h2><p>There are many reasons why we'd like to offer a better support experience. One of the reason for this is giving customers more control over their support experience.</p><p>It doesn't cost much to start using your Helprace. Try out one of the simplest self-service software out there today! Simple sign up for your free 30-day trial today.</p> <i class="clear"></i></div><div class="b-slider__item b-main-text"><p class="h1"> Related Searches</p><table><tr><td><p><a href="/self-service">Self-Service</a></p></td><td><p><a href="/self-service-platform">Self-Service Platform</a></p></td><td><p><a href="/self-service-portal">Self-Service Portal</a></p></td></tr><tr><td><p><a href="/self-service-website">Self-Service Website</a></p></td><td><p><a href="/self-service-help-desk">Self-Service Help Desk</a></p></td><td><p><a href="/hosted-self-service">Hosted Self-Service</a></p></td></tr><tr><td><p><a href="/self-service-forum">Self-Service Forum</a></p></td><td><p></p></td><td><p></p></td></tr></table> <i class="clear"></i></div></div><div class="b-main-content"><div class="b-top-slider-container b-top-slider-container_semiTransparentLogo"><div class="b-top-slider-container__inner"><div class="b-slider" id="top-slider"><div class="b-slider__slides-container"><div class="b-slider__item b-slider-text b-slider-text_simple"><div class="b-slider-text__h-big">The Right Answers with Self-Service</div><p class="b-slider-text__p">Share your roadmap, how-tos and documentation with your customers.<br class="rwd-break"> Collect questions & feedback about your product or service</p><div class="b-slider-text__imageBottom"><div class="helpraceSlider"><div class="helpraceSlider__container"> <img class="helpraceSlider__item" alt="Helprace: Community Management" src="/img/community/header-image-admin.png?x65391" srcset="/img/community/header-image-admin.png 1x, /img/community/header-image-admin@2x.png 2x"> <img class="helpraceSlider__item" alt="Helprace: Ideas Portal" src="/img/self-service/header-image-ideas.png?x65391" srcset="/img/self-service/header-image-ideas.png 1x, /img/self-service/header-image-ideas@2x.png 2x"> <img class="helpraceSlider__item" alt="Helprace: Knowledge Base" src="/img/self-service/header-image-kb.png?x65391" srcset="/img/self-service/header-image-kb.png 1x, /img/self-service/header-image-kb@2x.png 2x"> <img class="helpraceSlider__item" alt="Helprace: Customer Question View" src="/img/community/header-image-question-page.png?x65391" srcset="/img/community/header-image-question-page.png 1x, /img/community/header-image-question-page@2x.png 2x"> <img class="helpraceSlider__item" alt="Helprace: Customer Article View" src="/img/knowledge-base/header-image-article-page.png?x65391" srcset="/img/knowledge-base/header-image-article-page.png 1x, /img/knowledge-base/header-image-article-page@2x.png 2x"></div></div></div></div><div class="b-slider-pager"></div></div></div></div></div><div class="b-line b-content-wrapper b-content-wrapper_wide b-content-wrapper_noclear"><div class="b-content-wrapper__inner"><p class="h2 h2_aboutDarkBlue" style="margin-top:80px;">Solutions at Every Turn</p><h2 class="h2_home h1_align_center">Make it easy to search, discover and share</h2><div class="b-content-wrapper__layout b-mainPageSection"><div class="tour-block tour-block_verticalCenter tour-block_60_40 tabber"><div class="tour-right"><ul><li class="tabber-tab selected" onmouseover="showStep(this, '/img/self-service/channels/knowledge-base.png');" data-srcset="/img/self-service/channels/knowledge-base.png 1x, /img/self-service/channels/knowledge-base@2x.png 2x"><div>Knowledge Base</div><p>Publish documentation, tutorials, best practices and other company content</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/channels/community-questions.png');" data-srcset="/img/community/channels/community-questions.png 1x, /img/community/channels/community-questions@2x.png 2x"><div>FAQ Discussions</div><p>Tap into your user base for relevant questions and solutions to them</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/channels/community-ideas.png');" data-srcset="/img/community/channels/community-ideas.png 1x, /img/community/channels/community-ideas@2x.png 2x"><div>Feedback Collection</div><p>Discover opportunities. Collect, prioritize and implement user-generated ideas</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/channels/community-problems.png');" data-srcset="/img/community/channels/community-problems.png 1x, /img/community/channels/community-problems@2x.png 2x"><div>Issue Tracking</div><p>Allow users to report issues and give closure with progress updates</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/channels/community-praise.png');" data-srcset="/img/community/channels/community-praise.png 1x, /img/community/channels/community-praise@2x.png 2x"><div>Testimonials</div><p>Encourage customer loyalty and offer a venue for positive word-of-mouth</p></li></ul></div><div class="tour-left tour-left_noPadding tour-image tour-image_border"> <img class="tabber-image" alt="Make it easy to search, discover and share" src="/img/self-service/channels/knowledge-base.png?x65391" srcset="/img/self-service/channels/knowledge-base.png 1x, /img/self-service/channels/knowledge-base@2x.png 2x"></div></div></div> <i class="dashed-line"></i><p class="h2 h2_aboutDarkBlue">Engage and Collaborate</p><h2 class="h2_home h1_align_center">Foster Discussions Between Teams and Customers</h2><div class="b-content-wrapper__layout b-mainPageSection"><div class="tour-block tour-block_verticalCenter tour-block_35_65 tabber wide-image"><div class="tour-left"><ul><li class="tabber-tab" onmouseover="showStep(this, '/img/community/topic-view/status.png');" data-srcset="/img/community/topic-view/status.png 1x, /img/community/topic-view/status@2x.png 2x" data-top="10px" data-left="312px"><div>Set Status</div><p>Update and inform customers of your roadmap</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/topic-view/voting.png', '/img/community/topic-view/voting-b.png');" data-srcset="/img/community/topic-view/voting.png 1x, /img/community/topic-view/voting@2x.png 2x" data-top="12px" data-left="404px" data-srcset2="/img/community/topic-view/voting-b.png 1x, /img/community/topic-view/voting-b@2x.png 2x" data-top2="508px" data-left2="404px"><div>Vote</div><p>Vote for an important topic or helpful answer</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/topic-view/related-topics.png');" data-srcset="/img/community/topic-view/related-topics.png 1x, /img/community/topic-view/related-topics@2x.png 2x" data-top="-6px" data-left="448px"><div>Show Related Topics</div><p>Similar posts keep the answer within reach</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/topic-view/following.png');" data-srcset="/img/community/topic-view/following.png 1x, /img/community/topic-view/following@2x.png 2x" data-top="148px" data-left="374px"><div>Follow Discussions</div><p>Subscribe to topic updates that matter to you</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/topic-view/sharing-b.png');" data-srcset="/img/community/topic-view/sharing-b.png 1x, /img/community/topic-view/sharing-b@2x.png 2x" data-top="139px" data-left="255px"><div>Share with Others</div><p>Share topics on social media or by email</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/topic-view/best-reply.png');" data-srcset="/img/community/topic-view/best-reply.png 1x, /img/community/topic-view/best-reply@2x.png 2x" data-top="220px" data-left="0px"><div>Mark Best Reply</div><p>Pin the best answer to the top of the discussion</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/topic-view/discussions.png');" data-srcset="/img/community/topic-view/discussions.png 1x, /img/community/topic-view/discussions@2x.png 2x" data-top="450px" data-left="0px"><div>Discuss</div><p>Talk to prospects, customers and team members</p></li></ul></div><div class="tour-right tabber-image-container"> <img class="tabber-image tabber-image_static tabber-image_static_left" src="/img/community/topic-view/topic-view.png?x65391" srcset="/img/community/topic-view/topic-view.png 1x, /img/community/topic-view/topic-view@2x.png 2x" alt="Engage and Collaborate"> <img class="tabber-image tabber-image_fly" src="/img/transparent.png?x65391" alt=""> <img class="tabber-image tabber-image_fly tabber-image_b" src="/img/transparent.png?x65391" alt="Foster Discussions Between Teams and Customers"></div></div></div> <i class="dashed-line"></i><p class="h2 h2_aboutDarkBlue">Make the Most of Self-Service</p><div class="b-content-wrapper__layout b-mainPageSection b-content-wrapper_wide helpraceSliderWrapper"><p class="h2_home h1_align_center"> <span class="helpraceSlider__title">Show related topics in contact form</span></p><div class="helpraceSlider helpraceSlider_cssFade"><div class="helpraceSlider__container"><div class="helpraceSlider__item" data-title="Show related topics in contact form"> <img src="/img/self-service/smart-suggestions.png?x65391" srcset="/img/self-service/smart-suggestions.png 1x, /img/self-service/smart-suggestions@2x.png 2x" alt="Make the Most of Self-Service"></div></div></div></div> <i class="dashed-line"></i><p class="h2 h2_aboutDarkBlue">Boost Team Productivity</p><h2 class="h2_home h1_align_center">Powerful Community Management Tools</h2><div class="b-content-wrapper__layout b-mainPageSection"><div class="tour-block tour-block_verticalCenter tour-block_60_40 tabber"><div class="tour-right"><ul><li class="tabber-tab selected" onmouseover="showStep(this, '/img/community/productivity/voting-options.png');" data-srcset="/img/community/productivity/voting-options.png 1x, /img/community/productivity/voting-options@2x.png 2x"><div>Multiple Voting Options</div><p>Incremental voting, vote limiting and vote locking</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/knowledge-base/collaboration/agent-collision.png');" data-srcset="/img/knowledge-base/collaboration/agent-collision.png 1x, /img/knowledge-base/collaboration/agent-collision@2x.png 2x"><div>Agent Collision Detection</div><p>Get alerts when a team member is editing an article</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/productivity/actions-on-behalf.png');" data-srcset="/img/community/productivity/actions-on-behalf.png 1x, /img/community/productivity/actions-on-behalf@2x.png 2x"><div>Actions on Behalf of Users</div><p>Post and vote on behalf of those that don't have time to participate</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/productivity/merge-topics.png');" data-srcset="/img/community/productivity/merge-topics.png 1x, /img/community/productivity/merge-topics@2x.png 2x"><div>Merge Topics Together</div><p>Merge duplicates & combine discussions into one</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/productivity/activity-stream.png');" data-srcset="/img/community/productivity/activity-stream.png 1x, /img/community/productivity/activity-stream@2x.png 2x"><div>Activity Stream</div><p>Catch everything that happens within your community</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/productivity/moderation.png');" data-srcset="/img/community/productivity/moderation.png 1x, /img/community/productivity/moderation@2x.png 2x"><div>Moderation</div><p>Approve posts before they go live or review them afterwards</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/knowledge-base/collaboration/article-linking.png');" data-srcset="/img/knowledge-base/collaboration/article-linking.png 1x, /img/knowledge-base/collaboration/article-linking@2x.png 2x"><div>Easy Article Linking</div><p>Easily link to content in articles</p></li></ul></div><div class="tour-left tour-image tour-image_border"> <img src="/img/community/productivity/voting-options.png?x65391" srcset="/img/community/productivity/voting-options.png 1x, /img/community/productivity/voting-options@2x.png 2x" class="tabber-image" alt="Powerful Community Management Tools"></div></div></div> <i class="dashed-line"></i><p class="h2 h2_aboutDarkBlue">Make Helprace Your Own</p><div class="b-content-wrapper__layout b-mainPageSection"><div class="tour-block tour-block_verticalCenter tabber"><div class="tour-left tour-text"><ul><li class="tabber-tab selected" onmouseover="showStep(this, '/img/community/customization/dont-hold-back.png');" data-srcset="/img/community/customization/dont-hold-back.png 1x, /img/community/customization/dont-hold-back@2x.png 2x"><div>Don't Hold Back</div><p>Share all types of graphics, code snippets and videos in discussions</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/customization/change-layout.png');" data-srcset="/img/community/customization/change-layout.png 1x, /img/community/customization/change-layout@2x.png 2x"><div>Change the Layout</div><p>Customize the header, footer and CSS of your self-service portal</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/customization/spaces.png');" data-srcset="/img/community/customization/spaces.png 1x, /img/community/customization/spaces@2x.png 2x"><div>Multiple Products</div><p>Create discussion boards to accommodate multiple products or departments</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/customization/private-community.png');" data-srcset="/img/community/customization/private-community.png 1x, /img/community/customization/private-community@2x.png 2x"><div>Private Forums</div><p>Make your entire self-service portal private or restrict access to specific forums</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/customization/languages.png');" data-srcset="/img/community/customization/languages.png 1x, /img/community/customization/languages@2x.png 2x"><div>Multiple Languages</div><p>Create your self-service portal in any language</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/customization/custom-domain.png');" data-srcset="/img/community/customization/custom-domain.png 1x, /img/community/customization/custom-domain@2x.png 2x"><div>Custom Domain</div><p>Make your brand stand out. Assign a custom domain alias to your self-service portal</p></li></ul></div><div class="tour-right tour-image tour-image tour-image_border"> <img class="tabber-image" src="/img/community/customization/dont-hold-back.png?x65391" srcset="/img/community/customization/dont-hold-back.png 1x, /img/community/customization/dont-hold-back@2x.png 2x" alt="Make Helprace Your Own"></div></div></div> <i class="dashed-line"></i><p class="h2 h2_aboutDarkBlue">Teams, User Groups and Organizations</p><div class="b-content-wrapper__layout b-mainPageSection"><div class="tour-block tour-block_verticalCenter tour-block_60_40 tabber"><div class="tour-right"><ul><li class="tabber-tab" onmouseover="showStep(this, '/img/community/teams/vip-users.png', '/img/community/teams/groups.png');" data-srcset="/img/community/teams/vip-users.png 1x, /img/community/teams/vip-users@2x.png 2x" data-top="-4px" data-left="0px" data-srcset2="/img/community/teams/groups.png 1x, /img/community/teams/groups@2x.png 2x" data-top2="-48px" data-left2="265px"><div>User Groups</div><p>Create a knowledge base and place of discussion for a specific user base or many customer segments</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/teams/tier-1-support.png', '/img/community/teams/teams.png');" data-srcset="/img/community/teams/tier-1-support.png 1x, /img/community/teams/tier-1-support@2x.png 2x" data-top="64px" data-left="0px" data-srcset2="/img/community/teams/teams.png 1x, /img/community/teams/teams@2x.png 2x" data-top2="20px" data-left2="265px"><div>Team Access</div><p>Control who can access your portal. Set access restrictions for all teams and staff groups</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/teams/acme-inc.png', '/img/community/teams/organizations.png');" data-srcset="/img/community/teams/acme-inc.png 1x, /img/community/teams/acme-inc@2x.png 2x" data-top="134px" data-left="0px" data-srcset2="/img/community/teams/organizations.png 1x, /img/community/teams/organizations@2x.png 2x" data-top2="90px" data-left2="265px"><div>Organizations</div><p>Restrict self-service access to users of a specific organization or affiliation</p></li></ul></div><div class="tour-left tour-left_noPadding tabber-image-container"> <img class="tabber-image tabber-image_static tabber-image_static_left" src="/img/community/teams/space-restrictions.png?x65391" srcset="/img/community/teams/space-restrictions.png 1x, /img/community/teams/space-restrictions@2x.png 2x" alt="Teams, User Groups and Organizations"> <img class="tabber-image tabber-image_fly" src="/img/transparent.png?x65391" alt="Helprace"> <img class="tabber-image tabber-image_fly tabber-image_b" src="/img/transparent.png?x65391" alt=""></div></div></div> <i class="dashed-line"></i><p class="h2 h2_aboutDarkBlue">Works on All Devices</p><div class="b-content-wrapper__layout b-mainPageSection"> <img class="tabber-image" src="/img/community/works-on-all-devices.png?x65391" srcset="/img/community/works-on-all-devices.png 1x, /img/community/works-on-all-devices@2x.png 2x" alt="Works on All Devices"></div><i class="dashed-line"></i><div class="b-content-wrapper__layout b-mainPageSection"><div class="tour-block"><p class="h2 h2_aboutDarkBlue">We're Not Done Yet!</p><h2 class="h2_home h1_align_center">You Might Like These Too</h2><div class="tour-three"><ul class="b-featuresList"><li class="b-featureItem"><div class="b-featureItem__header">Hassle Free Posting</div><p>Allow users to start discussions without signing up</p></li><li class="b-featureItem"><div class="b-featureItem__header">Convert Topics</div><p>Move community topics to other feedback types and categories</p></li><li class="b-featureItem"><div class="b-featureItem__header">Categories</div><p>Organize and divide your self-service portal up for more specific discussions</p></li><li class="b-featureItem"><div class="b-featureItem__header">Lock Comments</div><p>Lock resolved discussions automatically or enable comments when needed</p></li></ul></div><div class="tour-three"><ul class="b-featuresList"><li class="b-featureItem"><div class="b-featureItem__header">WordPress Integration</div><p>Sign in to Helprace using WordPress or add a feedback widget to your WordPress site</p></li><li class="b-featureItem"><div class="b-featureItem__header">Crowdsource Your Support</div><p>Let customers help each other and reduce support loads for your team</p></li><li class="b-featureItem"><div class="b-featureItem__header">Duplicate Detection</div><p>Similar content finder for teams to detect and merge duplicates</p></li><li class="b-featureItem"><div class="b-featureItem__header">Search Suggestions</div><p>Search hints and suggestions retrieve content from across your Helprace</p></li></ul></div><div class="tour-three"><ul class="b-featuresList"><li class="b-featureItem"><div class="b-featureItem__header">Feedback Widget</div><p>A tab on your website for customers to search for articles and provide feedback</p></li><li class="b-featureItem"><div class="b-featureItem__header">SSO</div><p>Integrate Helprace with the sign in system of your app or website</p></li><li class="b-featureItem"><div class="b-featureItem__header">Developer API</div><p>Integrate your self-service portal with your website or app using Helprace REST API</p></li><li class="b-featureItem"><div class="b-featureItem__header">Webhooks</div><p>Relay data to your system. Call a script on your server during events in Helprace</p></li></ul></div></div><div style="text-align: center; margin-top: -40px;"> <a class="b-button b-button_bordered" href="/features"><span class="b-button__label">+ 100s more features</span></a></div> <i class="dashed-line"></i></div></div></div><div class="b-line b-content-wrapper b-content-wrapper_noclear"><div class="b-clients"><p class="b-clients__header h2">Awesome Customer Service in Every Industry</p><p class="b-clients__text h4">Helprace customers make <a rel="nofollow" target="_blank" href="http://help.kustom.rocks/">mobile apps</a>, manufacture <a rel="nofollow" target="_blank" href="http://rdplastics.helprace.com/">plastic goods</a>, create <a rel="nofollow" target="_blank" href="http://nahimic.helprace.com/">audio solutions</a>, develop <a rel="nofollow" target="_blank" href="https://support.geograt.de/">geographic information systems</a>. They work in <a rel="nofollow" target="_blank" href="http://caswelleurope.helprace.com/">chemical</a>, <a rel="nofollow" target="_blank" href="http://community.tplat.it/">real estate</a>, and <a rel="nofollow" target="_blank" href="https://support.cryptfolio.com/">blockchain</a> industries.</p><div class="b-content-wrapper__layout"><div class="b-clients-images"> <span class="b-clients-images__item"> <span class="sprite sprite-codefactor"></span> </span> <span class="b-clients-images__item"> <span class="sprite sprite-heatmiser"></span> </span> <span class="b-clients-images__item"> <span class="sprite sprite-mystore"></span> </span> <span class="b-clients-images__item"> <span class="sprite sprite-nextour"></span> </span></div><div class="b-clients-images"> <span class="b-clients-images__item"> <span class="sprite sprite-bluepenguin"></span> </span> <span class="b-clients-images__item"> <span class="sprite sprite-lifelaunchr"></span> </span> <span class="b-clients-images__item"> <span class="sprite sprite-nside"></span> </span> <span class="b-clients-images__item"> <span class="sprite sprite-youzign"></span> </span></div></div></div></div> <i class="dashed-line"></i><div class="b-footer-signup"><p class="b-footer-signup__header h2"> Start Your Free 30 Day Trial</p><p class="b-footer-signup__text h4"> Make customers happy with amazing support <br> Be up and running in minutes</p><div class="b-footer-signup__buttonHolder"> <a class="b-button b-button_big" href="/signup"> <span class="b-button__label"> Try Helprace Free </span> </a></div></div><i class="dashed-line"></i><p class="h2 h2_aboutDarkBlue" style="margin-top:80px;">Looking for More?</p><h2 class="h2_home h1_align_center" style="margin-bottom:60px;">Learn more about our other solutions and apps</h2><div class="b-line b-content-wrapper b-content-wrapper_noclear b-content-wrapper_wide"><div class=""><div class="b-content-wrapper__layout b-mainPageSection"><div class="b-products"><div class="b-products__item"> <a class="b-products__itemInner" href="/help-desk"><h2 class="h2_home">Help Desk</h2><p class="h1 h1_home">Reduce Support Costs</p><p class="h4"><strong>Ticketing</strong> and <strong>knowledge base</strong> tightly integrated. Eliminate repeat tickets by showing <strong>related articles</strong> to customers and easily reference articles in tickets.</p> </a></div><div class="b-products__item"> <a class="b-products__itemInner" href="/community"><h2 class="h2_home">Customer Community & Feedback</h2><p class="h1 h1_home">Build Relationships</p><p class="h4">Show <strong>customers</strong> that you <strong>care</strong>. Listen to their concerns, <strong>collect feedback</strong> and build a product or service they want.</p> </a></div><div class="b-products__item"> <a class="b-products__itemInner" href="/knowledge-base"><h2 class="h2_home">Docs & Knowledge Base</h2><p class="h1 h1_home">Share Knowledge</p><p class="h4">Everything is at your fingertips with <strong>smart search</strong>, whether it's <strong>public docs site</strong> or <strong>internal knowledgebase</strong>.</p> </a></div><div class="b-products__item"> <a class="b-products__itemInner" href="/idea-management"><h2 class="h2_home">Ideas Lab</h2><p class="h1 h1_home">Collect Feedback</p><p class="h4">Tap into <strong>customer ideas</strong> when prioritizing tasks or building a <strong>roadmap</strong>. Make decisions based on concrete <strong>user feedback</strong>, not guesswork.</p> </a></div><div class="b-products__item"> <a class="b-products__itemInner" href="/faq-software"><h2 class="h2_home">Questions & Answers</h2><p class="h1 h1_home">Crowdsource Your FAQ</p><p class="h4">Involve customers in building a collection of relevant <strong>questions and answers</strong>. An always up-to-date <strong>FAQ</strong> with insights from customers as well as team members.</p> </a></div><div class="b-products__item"> <a class="b-products__itemInner" href="/issue-tracking"><h2 class="h2_home">Issue Tracking</h2><p class="h1 h1_home">Acknowledge, Track, Solve</p><p class="h4">Manage, update and resolve issues brought up by customers or employees. 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