Product Support Portals | Optum Business

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class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="container responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div id="container-621303c5ad" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="o5-detail-hero-banner aem-GridColumn aem-GridColumn--default--12"> <div id="o5-detail-hero-banner--1472518812" class="cmp-o5-detail-hero-banner" data-optum-cmp="o5-detail-hero-banner" qa_handles="O5-detail-hero-banner"> <div class="o5-detail-hero-banner__container-generic o5-detail-hero-banner__brand-white dmp-container-fluid analytics_75handle"> <div class="dmp-container"> <div class="dmp-row o5-detail-hero-banner__rowClass"> <div class="dmp-col o5-detail-hero-banner__textAlignContainer"> <div class="o5-detail-hero-banner__genericSecWidth o5-detail-hero-banner__genericleftSecWidth"> <div class="o5-detail-hero-banner__content-generic-leftAlign"> <div class="o5-detail-hero-banner__header--genericleft"> <h1 id="heading--1472518812" class="o5-detail-hero-banner__main-heading_1 dmp-type__display-2">Product support portals</h1> <div id="o5-detail-hero-banner_text--1472518812" class="o5-detail-hero-banner__bodyCopy-generic dmp-type__body-1"><p>Need help? Find the portal below that supports the product you’re using. You can sign in, contact us for helpful information or submit a ticket for resolution.</p> </div> </div> <div class="o5-detail-hero-banner__button"> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="o5-full-column dmp-margin__top-32 dmp-margin__bottom-32 aem-GridColumn aem-GridColumn--default--12"> <div id="o5-full-column--507327293" class="dmp-bg__"> <div class="dmp-container"> <div class="dmp-row"> <div class="dmp-col-12 column-control-full"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="o5-text dmp-margin__top-0 dmp-margin__bottom-0 aem-GridColumn aem-GridColumn--default--12"> <div promo-lpos="" promo-name="" data-optum-cmp="o5-text" qa_handles="O5-text-Component__text"> <div class="text-component text-inner"><h2><span class="o5-text__heading-2"><a id="portals"></a>Find the support portal for your product</span></h2> <p><b> </b></p> </div> </div> </div> <div class="o5-accordion dmp-margin__top-0 dmp-margin__bottom-0 aem-GridColumn aem-GridColumn--default--12"> <section id="o5-accordion--1941510591" class="o5-accordion__container dmp-container" qa_handles="o5-accordion" data-uid="-1941510591" data-optum-cmp="o5-accordion"> <div class="o5-accordion__basic" qa_handles="o5-accordion__basic"> <input class="basictoggle" type="hidden" value="false"/> <div class="o5-accordion__section o5-accordion__faqsection jso5AccordionSection" qa_handles="o5-basic__section"> <h3 class="o5-accordion__head"> <button class="o5-accordion__button js-o5-accordion-btn" type="button" aria-expanded="false" tabindex="0"> <i class="o5-accordion__icon" aria-hidden="true"> <?xml version="1.0" encoding="UTF-8" ?> <svg class="careticon" xmlns="http://www.w3.org/2000/svg" width="36" height="36" viewBox="0 0 36 36" fill="none"> <path d="M13.95 10.05C13.35 10.65 13.35 11.55 13.95 12.15L19.8 18L13.95 23.85C13.35 24.45 13.35 25.35 13.95 25.95C14.55 26.55 15.45 26.55 16.05 25.95L22.95 19.05C23.55 18.45 23.55 17.55 22.95 16.95L16.05 10.05C15.45 9.44998 14.55 9.44998 13.95 10.05Z" fill="#0C55B8"/> </svg> </i> <span class="o5-accordion__basic-question dmp-type__heading-6 jso5AccordionQuestion" qa_handles="o5-accordion__basic"> Data and analytics solutions support </span> </button> </h3> <div class="o5-accordion__basic-answer dmp-type__body-2 is--hidden jso5AccordionAnswer" role="region" qa_handles="o5-accordion__basic-answer"> <p><span class="o5-text__body-1"><strong>EncoderPro</strong><br /> Find help for EncoderPro.com, the coder’s essential CPT<sup>®</sup>, ICD-10-CM/PCS, ICD-9-CM, and HCPCS Level II online code lookup software. <br /> Phone: <a href="tel:1-866-678-8646">1-866-678-8646</a>, option 4<br /> Email: <a href="mailto:techsupport@optum.com">techsupport@optum.com</a></span></p> <p><span class="o5-text__body-1"><strong>Impact Suite Technical Support</strong><br /> The Impact Suite of solutions is comprised of Impact Pro<sup>®</sup> and Impact Intelligence<sup>®</sup>. Impact Intelligence helps organizations effectively manage cost and use, assess provider networks and measure care quality. Impact Pro helps organizations identify, profile and stratify populations by predicting future health needs and risk.<br /> Phone: <a href="tel:1-866-678-8646">1-866-678-8646</a>, option 7<br /> Email: <a href="mailto:client.support@optum.com">client.support@optum.com</a></span></p> <p><span class="o5-text__body-1"><a href="https://erxnetwork.force.com/support/s/login/?startURL=%2Fsupport%2Fs%2F%3Ft%3D1621449434579"><strong>Pharmacy Business Intelligence Solutions</strong></a><br /> Get support for these products: Explore DX® and Rx Clarity.</span></p> <p><span class="o5-text__body-1"><strong>Symmetry Suite Technical Support</strong><br /> Submit a request by visiting the <a href="https://optuminsightprovidersupport.force.com">Optum Community Portal</a> and entering your existing One HealthCareID (OHID) credentials. New OHID users can also register for OHID on this site. If you do not have access to the Portal, please contact your manager to submit a request for access on your behalf. </span></p> </div> </div> <div class="o5-accordion__section o5-accordion__faqsection jso5AccordionSection" qa_handles="o5-basic__section"> <h3 class="o5-accordion__head"> <button class="o5-accordion__button js-o5-accordion-btn" type="button" aria-expanded="false" tabindex="0"> <i class="o5-accordion__icon" aria-hidden="true"> <?xml version="1.0" encoding="UTF-8" ?> <svg class="careticon" xmlns="http://www.w3.org/2000/svg" width="36" height="36" viewBox="0 0 36 36" fill="none"> <path d="M13.95 10.05C13.35 10.65 13.35 11.55 13.95 12.15L19.8 18L13.95 23.85C13.35 24.45 13.35 25.35 13.95 25.95C14.55 26.55 15.45 26.55 16.05 25.95L22.95 19.05C23.55 18.45 23.55 17.55 22.95 16.95L16.05 10.05C15.45 9.44998 14.55 9.44998 13.95 10.05Z" fill="#0C55B8"/> </svg> </i> <span class="o5-accordion__basic-question dmp-type__heading-6 jso5AccordionQuestion" qa_handles="o5-accordion__basic"> Financial solutions support </span> </button> </h3> <div class="o5-accordion__basic-answer dmp-type__body-2 is--hidden jso5AccordionAnswer" role="region" qa_handles="o5-accordion__basic-answer"> <p><span class="o5-text__body-1"><strong>Claims Edit System (CES) Software Support</strong><br /> Learn more about editing software that catches errors, omissions and questionable coding relationships.<br /> Email: <a href="mailto:cessupport@optum.com">cessupport@optum.com</a></span></p> <p><span class="o5-text__body-1"><strong><a href="https://customercare.changehealthcare.com">Customer Care Hub</a></strong><br /> The Customer Care Hub is an online self-service tool for support. You will find helpful how-to documents, access to customer support analysis, and case management for your service-impacting and onboarding cases. Products supported in the Customer Care Hub include Claims & Denials Advisor, Clinical Exchange (Clinician), Communications & Payment Services (CPS), Dental Network Solutions, Network Solutions Products, and Patient Access Advisor.</span></p> <p><span class="o5-text__body-1"><strong>EASYGroup Client Technical Support</strong><br /> EASYGroup™ is a portable software library that supports the implementation of prospective payment systems.<br /> Phone: <a href="tel:1-800-999-3747">1-800-999-3747</a>, option 6 <br /> Email: <a href="mailto:client.services@optum.com">client.services@optum.com</a></span></p> <p><span class="o5-text__body-1"><strong>Employer Financial Accounts Support</strong><br /> Contact your account representative directly or email us at <a href="mailto:employerservice@of.optum.com">employerservice@of.optum.com.</a></span></p> <p><span class="o5-text__body-1"><strong><a href="https://myservices.optumhealthpaymentservices.com/registrationSignIn.do">Optum Pay customer support</a></strong><br /> Phone: 1-877-620-6194<br /> Hours: Monday–Friday, 7 a.m.–6 p.m. CT</span></p> <p><span class="o5-text__body-1"><strong>Payment System Interface Client Technical Support</strong> <br /> Payment System Interface (PSI) is a web-based claim pricing platform for payers. <br /> Phone: <a href="tel:1-800-999-3747">1-800-999-3747</a>, option 6<br /> Email: <a href="mailto:client.services@optum.com">client.services@optum.com</a></span></p> <p><span class="o5-text__body-1"><strong>Web.Strat Client Technical Support</strong><br /> Web.Strat™ is a browser-based application that delivers tools to help providers effectively manage coding, regulatory compliance, and reimbursement, and to assist payers to accurately reimburse using the prospective payment methodologies.<br /> Phone: <a href="tel:1-800-999-3747">1-800-999-3747</a>, option 6<br /> Email: <a href="mailto:client.services@optum.com">client.services@optum.com</a></span></p> </div> </div> <div class="o5-accordion__section o5-accordion__faqsection jso5AccordionSection" qa_handles="o5-basic__section"> <h3 class="o5-accordion__head"> <button class="o5-accordion__button js-o5-accordion-btn" type="button" aria-expanded="false" tabindex="0"> <i class="o5-accordion__icon" aria-hidden="true"> <?xml version="1.0" encoding="UTF-8" ?> <svg class="careticon" xmlns="http://www.w3.org/2000/svg" width="36" height="36" viewBox="0 0 36 36" fill="none"> <path d="M13.95 10.05C13.35 10.65 13.35 11.55 13.95 12.15L19.8 18L13.95 23.85C13.35 24.45 13.35 25.35 13.95 25.95C14.55 26.55 15.45 26.55 16.05 25.95L22.95 19.05C23.55 18.45 23.55 17.55 22.95 16.95L16.05 10.05C15.45 9.44998 14.55 9.44998 13.95 10.05Z" fill="#0C55B8"/> </svg> </i> <span class="o5-accordion__basic-question dmp-type__heading-6 jso5AccordionQuestion" qa_handles="o5-accordion__basic"> Operations and technology solutions support </span> </button> </h3> <div class="o5-accordion__basic-answer dmp-type__body-2 is--hidden jso5AccordionAnswer" role="region" qa_handles="o5-accordion__basic-answer"> <p><span class="o5-text__body-1"><strong>AccuReg Service & Support<br /> </strong>Support is available 24/7 for everyday support needs. We offer legacy AccuReg customers several convenient ways to reach us:<br /> AccuReg Ticket Center (Zendesk): <a href="https://accuregsoftware.zendesk.com/">accuregsoftware.zendesk.com</a> This support platform allows customers to open a ticket, which will be reviewed by our Client Services team. The issue will be resolved in a timely manner, so you don’t skip a beat.<br /> AccuReg Client Services Team: For urgent needs, contact your Client Services Coordinator directly or our Client Services team at <a href="mailto:support@accuregsoftware.com">support@accuregsoftware.com</a> or <a href="tel:1-855-210-1398">1-855-210-1398.</a></span></p> <p><span class="o5-text__body-1">HL7 Support: If the AccuReg application or HL7 feed is down, email HL7-<a href="mailto:support@accuregsoftware.com">support@accuregsoftware.com</a> (cc <a href="mailto:support@accuregsoftware.com">support@accuregsoftware.com</a> on the email) or call us directly at <a href="tel:1-763-330-3071">1-763-330-3071.</a></span></p> <p><span class="o5-text__body-1"><strong><a href="https://ndsc.force.com">CareSelect</a></strong><br /> Access the support portal for CareSelect.</span></p> <p><span class="o5-text__body-1"><strong>Claims Manager Software Technical Support</strong><br /> Align clinical and revenue cycle workflows for faster, more accurate reimbursement.<br /> Phone: <a href="tel:1-866-678-8646">1-866-678-8646,</a> option 6<br /> Email: <a href="mailto:CMProductSupport@ds.uhc.com">CMProductSupport@ds.uhc.com</a></span></p> <p><span class="o5-text__body-1"><strong>Computer-Assisted Coding Technical Support</strong><br /> The Enterprise Computer-Assisted Coding (CAC) Platform brings together all the information and tools that coders and clinical documentation staff need into a single, streamlined solution. <br /> Phone: <a href="tel:1-866-678-8646">1-866-678-8646,</a> option 1 <br /> Website: <a href="https://optuminsightprovidersupport.force.com/">https://optuminsightprovidersupport.force.com/</a></span></p> <p><span class="o5-text__body-1"><strong><a href="https://connectcenter.changehealthcare.com/">ConnectCenter</a></strong><br /> Network solutions products supported by the ConnectCenter are Assurance EDI and Clearance EDI.</span></p> <p><span class="o5-text__body-1"><strong>Connectivity Solutions (iEDI) Technical Support</strong><br /> An Optum technician will answer your questions about our services, enrollment and installation status, as well as provide you with all EDI technical support. <br /> Phone: <a href="tel:1-866-678-8646">1-866-678-8646,</a> option 2</span></p> <p><span class="o5-text__body-1"><strong><a href="https://customercare.changehealthcare.com">Customer Care Hub</a></strong><br /> The Customer Care Hub is an online self-service tool for support. You will find helpful how-to documents, access to customer support analysis, and case management for your service-impacting and onboarding cases. Products supported in the Customer Care Hub include Reimbursement Management, Claims & Denials Advisor, Clinical Exchange (Clinician), Communications & Payment Services (CPS), Dental Network Solutions, Network Solutions Products, Patient Access Advisor, HealthQx, InterQual, and Clearance Patient Access Suite</span></p> <p><span class="o5-text__body-1"><strong>Optum LYNX Outpatient Charge Capture</strong><br /> Optum<sup>®</sup> LYNX Outpatient Charging Applications integrate with your existing EMR workflow and allow customization to meet each department’s specific needs.<br /> Phone: <a href="tel:1-866-678-8646">1-866-678-8646,</a> option 3<br /> </span><strong><span class="o5-text__body-1">Website: <a href="https://optuminsightprovidersupport.force.com">https://optuminsightprovidersupport.force.com</a></span></strong></p> <p><span class="o5-text__body-1"><strong><a href="https://community.optum.com/registrationdetails">Pharmacy Solutions</a></strong><br /> Register to access the Pharmacy Community for support resources. </span></p> </div> </div> <div class="o5-accordion__section o5-accordion__faqsection jso5AccordionSection" qa_handles="o5-basic__section"> <h3 class="o5-accordion__head"> <button class="o5-accordion__button js-o5-accordion-btn" type="button" aria-expanded="false" tabindex="0"> <i class="o5-accordion__icon" aria-hidden="true"> <?xml version="1.0" encoding="UTF-8" ?> <svg class="careticon" xmlns="http://www.w3.org/2000/svg" width="36" height="36" viewBox="0 0 36 36" fill="none"> <path d="M13.95 10.05C13.35 10.65 13.35 11.55 13.95 12.15L19.8 18L13.95 23.85C13.35 24.45 13.35 25.35 13.95 25.95C14.55 26.55 15.45 26.55 16.05 25.95L22.95 19.05C23.55 18.45 23.55 17.55 22.95 16.95L16.05 10.05C15.45 9.44998 14.55 9.44998 13.95 10.05Z" fill="#0C55B8"/> </svg> </i> <span class="o5-accordion__basic-question dmp-type__heading-6 jso5AccordionQuestion" qa_handles="o5-accordion__basic"> Infusion Pharmacy support </span> </button> </h3> <div class="o5-accordion__basic-answer dmp-type__body-2 is--hidden jso5AccordionAnswer" role="region" qa_handles="o5-accordion__basic-answer"> <p><span class="o5-text__body-1"><strong>Hemophilia and bleeding disorders</strong><br /> Contact our dedicated hemophilia and bleeding disorder team.<br /> Phone: <a href="tel:1-855-855-8754">1-855-855-8754</a><br /> Fax: 1-800-311-0185</span></p> <p><span class="o5-text__body-1"><strong>Immunoglobulin experts</strong><br /> Contact our dedicated immunoglobulin team. <br /> Phone: <a href="tel:1-877-342-9352">1-877-342-9352</a> <br /> Fax: 1-888-594-4844</span></p> </div> </div> <div class="o5-accordion__section o5-accordion__faqsection jso5AccordionSection" qa_handles="o5-basic__section"> <h3 class="o5-accordion__head"> <button class="o5-accordion__button js-o5-accordion-btn" type="button" aria-expanded="false" tabindex="0"> <i class="o5-accordion__icon" aria-hidden="true"> <?xml version="1.0" encoding="UTF-8" ?> <svg class="careticon" xmlns="http://www.w3.org/2000/svg" width="36" height="36" viewBox="0 0 36 36" fill="none"> <path d="M13.95 10.05C13.35 10.65 13.35 11.55 13.95 12.15L19.8 18L13.95 23.85C13.35 24.45 13.35 25.35 13.95 25.95C14.55 26.55 15.45 26.55 16.05 25.95L22.95 19.05C23.55 18.45 23.55 17.55 22.95 16.95L16.05 10.05C15.45 9.44998 14.55 9.44998 13.95 10.05Z" fill="#0C55B8"/> </svg> </i> <span class="o5-accordion__basic-question dmp-type__heading-6 jso5AccordionQuestion" qa_handles="o5-accordion__basic"> Specialty Pharmacy support </span> </button> </h3> <div class="o5-accordion__basic-answer dmp-type__body-2 is--hidden jso5AccordionAnswer" role="region" qa_handles="o5-accordion__basic-answer"> <p><span class="o5-text__body-1"><a href="https://specialty.optumrx.com/providers/login"><strong>Specialty Pharmacy provider portal</strong></a></span></p> <ul><li><span class="o5-text__body-1">View prior authorization status, initiate appeals and see denial history. </span></li><li><span class="o5-text__body-1">Track prescription status and referral activities with enhanced dashboard views.</span></li><li><span class="o5-text__body-1">Easily search for patient medication lists, allergy information, diagnosis codes and insurance information.</span></li><li><span class="o5-text__body-1">Access more features coming soon to streamline your process.</span></li><li><span class="o5-text__body-1">Connect with the Optum Specialty Pharmacy clinical team via live chat.</span></li><li><span class="o5-text__body-1">If you are new to the portal, <a href="https://specialty.optumrx.com/providers/register">register here</a>.</span></li><li><span class="o5-text__body-1">If you are experiencing a technical issue with the portal, please contact us at <a href="mailto:providerportaltechsupport@optum.com.">providerportaltechsupport@optum.com.</a></span></li></ul> <p><span class="o5-text__body-1"><strong>Neurological (MS) and oncology medications<br /> </strong>Phone: <a href="tel:1-855-215-0235">1-855-215-0235</a><br /> Fax: 1-877-342-4596</span></p> <p><span class="o5-text__body-1"><strong>Autoimmune, gastrointestinal and any other medications<br /> </strong>Phone: <a href="tel:1-855-427-4682">1-855-427-4682</a><br /> Fax: 1-877-342-4596</span></p> <p><span class="o5-text__body-1">Send us a referral<br /> E-prescribe using the information below, and we will route to one of our pharmacies to be filled:<br /> 1050 Patrol Road<br /> Jeffersonville, IN 47130<br /> NPI: 1083045140<br /> NCPDP: 1564930</span></p> <p><span class="o5-text__body-1"><a href="https://www.optum.com/business/hcp-resources.html?selectedFilters=Optum%20Specialty%20Pharmacy">Find our referral forms</a></span></p> </div> </div> </div> </section> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </main> <div class="o5-Back-to-Top aem-GridColumn aem-GridColumn--default--12"><div id="o5-Back-to-Top" class="o5-Back-to-Top" data-optum-cmp="o5-Back-to-Top" 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