Business Customer Support | Optum Business

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Find your <a href="/en/support.html">support portal</a>.</p> </div> </div> <div class="o5-marketo-form__success" data-thank-you-page-title="Thank you for reaching out to Optum" data-thank-you-page-content="<p>You will be contacted shortly by a member of the Optum sales team.<strong></strong></p> " data-download-cta-label="Download" data-link-source="page" data-component-name="o5-marketo-form" data-resource-path-hashcode="1538854819" role="status" aria-live="polite"> </div> </div> </div> </div> </dialog> </div> </div> </li> </ul> </nav> </div> </div> </div> </div> </div> </div> <div class="o5-progressive-reveal-nav-zindex"> <div class="o5-progressive-reveal-nav-mobile--overlay"></div> <nav aria-label="Main" class="o5-nav o5-progressive-reveal-nav-header" data-optum-cmp="o5-progressive-nav" qa_handles="o5-progressive-nav"> <div class="o5-progressive-reveal-nav-mobile" data-qahandle="o5-progressive-reveal-mega-nav-mobile-comp" data-component="O5RevealMobileMegaNav" data-prop-model="/content/business/en/jcr:content/root/o5_header_container/o5-progressive-nav.model.json"> </div> <div class="dmp-container o5-nav__container o5-progressive-reveal-nav-desktop" id="o5-reveal-mega-nav__leftContent"> <ul class="o5-reveal-mega-nav-wrapper"> <li class="o5-nav__item"> <div class="o5-progressive-reveal-mega-nav" data-qahandle="o5-progressive-reveal-mega-nav" data-component="O5RevealMegaNav" data-prop-buttonId="What-we-do-19718" data-prop-mainMenuLabel="What we do" data-prop-model="/content/business/en/jcr:content/root/o5_header_container/o5-progressive-nav/heroicon-0"> </div> </li> <li class="o5-nav__item"> <div class="o5-progressive-reveal-mega-nav" data-qahandle="o5-progressive-reveal-mega-nav" data-component="O5RevealMegaNav" data-prop-buttonId="Who-we-help-62920" data-prop-mainMenuLabel="Who we help" data-prop-model="/content/business/en/jcr:content/root/o5_header_container/o5-progressive-nav/heroicon-1"> </div> </li> <li class="o5-nav__item"> <div 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class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="container responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div id="container-82b3e3b30b" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="o5-detail-hero-banner aem-GridColumn aem-GridColumn--default--12"> <div id="o5-detail-hero-banner--1839739924" class="cmp-o5-detail-hero-banner" data-optum-cmp="o5-detail-hero-banner" qa_handles="O5-detail-hero-banner"> <div class="o5-detail-hero-banner__container-generic o5-detail-hero-banner__brand-white dmp-container-fluid analytics_75handle"> <div class="dmp-container"> <div class="dmp-row o5-detail-hero-banner__rowClass"> <div class="dmp-col o5-detail-hero-banner__textAlignContainer"> <div class="o5-detail-hero-banner__genericSecWidth o5-detail-hero-banner__genericleftSecWidth"> <div class="o5-detail-hero-banner__content-generic-leftAlign"> <div class="o5-detail-hero-banner__header--genericleft"> <h1 id="heading--1839739924" class="o5-detail-hero-banner__main-heading_1 dmp-type__display-2">Business customer support</h1> <div id="o5-detail-hero-banner_text--1839739924" class="o5-detail-hero-banner__bodyCopy-generic dmp-type__body-1"><p><span class="o5-text__body-1">Get product help through our support portals, find resources such as enrollment forms and payer lists, quickly resolve common issues and more.</span></p> </div> </div> <div class="o5-detail-hero-banner__button"> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="o5-simple-card aem-GridColumn aem-GridColumn--default--12"> <div id="o5-simple-card-7682ff50057a18b2066a97c7" data-optum-cmp="o5-simple-card" qa_handles="o5-simple-card" data-aem-module="o5-simple-card" class="o5-simple-card-grouping__container o5-simple-card-grouping__brand-secondary-3"> <div class="o5-simple-card-grouping__rowcontainer"> <div id="o5-simple-card-row-0f4e29a8fa0003abf10f8dd5" class="dmp-container"> <section class="o5-simple-card-grouping__grid o5-simple-card-grouping__2 dmp-row"> <div class="dmp-col-12 dmp-col-md-6 dmp-col-xl-4"> <div id="o5-simple-card-grouping-4a4a65ae7d43865952f2ab47" class="o5-simple-card-grouping__card o5-simple-card-grouping__brand-white o5-simple-card-grouping__simplecard_left" qa_handles="o5-simple-cards-grouping"> <h2 class="o5-simple-card-grouping__HeadingH2 dmp-type__heading-3" ${model.headingLevelSimple}>Product support portals</h2> <div class="o5-simple-card-grouping__bodycopy dmp-type__body-2"><p>Get assistance in your product’s support portal. It’s where you can sign in, contact us for help or submit a ticket for resolution.</p> </div> <div class="o5-simple-card-grouping__buttons"> <a aria-label="Product support portals Product support portals " href="/content/business/en/support/portals" class="dmp-link-std">Product support portals</a> </div> </div>  </div> <div class="dmp-col-12 dmp-col-md-6 dmp-col-xl-4"> <div id="o5-simple-card-grouping-fb85da4189b9d39a55c73c4e" class="o5-simple-card-grouping__card o5-simple-card-grouping__brand-white o5-simple-card-grouping__simplecard_left" qa_handles="o5-simple-cards-grouping"> <h2 class="o5-simple-card-grouping__HeadingH2 dmp-type__heading-3" ${model.headingLevelSimple}>Enrollment forms</h2> <div class="o5-simple-card-grouping__bodycopy dmp-type__body-2"><p>Payers and providers can find forms for medical claims, patient eligibility, ERA and EFT payment information.</p> </div> <div class="o5-simple-card-grouping__buttons"> <a aria-label="Enrollment forms Enrollment forms " href="/content/business/en/support/enrollment-forms" class="dmp-link-std">Enrollment forms</a> </div> </div>  </div> <div class="dmp-col-12 dmp-col-md-6 dmp-col-xl-4"> <div id="o5-simple-card-grouping-125afdc5d9271f024d6bf310" class="o5-simple-card-grouping__card o5-simple-card-grouping__brand-white o5-simple-card-grouping__simplecard_left" qa_handles="o5-simple-cards-grouping"> <h2 class="o5-simple-card-grouping__HeadingH2 dmp-type__heading-3" ${model.headingLevelSimple}>Payer lists</h2> <div class="o5-simple-card-grouping__bodycopy dmp-type__body-2"><p><span class="o5-text__body-2">Find updated payer lists for Exchange claims, remittance, real-time and restoration.</span></p> </div> <div class="o5-simple-card-grouping__buttons"> <a aria-label="Payer lists Payer lists " href="/content/business/en/support/payer-lists" class="dmp-link-std">Payer lists</a> </div> </div>  </div> </section> </div> <div id="o5-simple-card-row-af2c6aded4b14d6361259d09" class="dmp-container"> <section class="o5-simple-card-grouping__grid o5-simple-card-grouping__2 dmp-row"> <div class="dmp-col-12 dmp-col-md-6 dmp-col-xl-4"> <div id="o5-simple-card-grouping-b501521505aa600f4114b817" class="o5-simple-card-grouping__card o5-simple-card-grouping__brand-white o5-simple-card-grouping__simplecard_left" qa_handles="o5-simple-cards-grouping"> <h2 class="o5-simple-card-grouping__HeadingH2 dmp-type__heading-3" ${model.headingLevelSimple}>State payer sheets</h2> <div class="o5-simple-card-grouping__bodycopy dmp-type__body-2"><p><span class="o5-text__body-2">Access our library of state payer sheets for pharmacies to follow when submitting claims to payers.</span></p> </div> <div class="o5-simple-card-grouping__buttons"> <a aria-label="Payer sheets State payer sheets " href="/content/business/en/support/state-payer-sheets" class="dmp-link-std">Payer sheets</a> </div> </div>  </div> <div class="dmp-col-12 dmp-col-md-6 dmp-col-xl-4"> <div id="o5-simple-card-grouping-17aa6b31fe2a603387d7ffaa" class="o5-simple-card-grouping__card o5-simple-card-grouping__brand-white o5-simple-card-grouping__simplecard_left" qa_handles="o5-simple-cards-grouping"> <h2 class="o5-simple-card-grouping__HeadingH2 dmp-type__heading-3" ${model.headingLevelSimple}>Change Healthcare formulary drug lists</h2> <div class="o5-simple-card-grouping__bodycopy dmp-type__body-2"><p><span class="o5-text__body-2">Download lists of recommended preferred drugs for coverage by your plan, including brand and generic medications.</span></p> </div> <div class="o5-simple-card-grouping__buttons"> <a aria-label="Formulary drug lists Change Healthcare formulary drug lists " href="/content/business/en/support/formulary-downloads" class="dmp-link-std">Formulary drug lists</a> </div> </div>  </div> <div class="dmp-col-12 dmp-col-md-6 dmp-col-xl-4"> <div id="o5-simple-card-grouping-6b3861513bfba7ed40b9b696" class="o5-simple-card-grouping__card o5-simple-card-grouping__brand-white o5-simple-card-grouping__simplecard_left" qa_handles="o5-simple-cards-grouping"> <h2 class="o5-simple-card-grouping__HeadingH2 dmp-type__heading-3" ${model.headingLevelSimple}>Fraud, waste and abuse (FWA)</h2> <div class="o5-simple-card-grouping__bodycopy dmp-type__body-2"><p><span class="o5-text__body-2">If you suspect an incident of fraud, waste or abuse (FWA), please complete the FWA Submission Form.</span></p> </div> <div class="o5-simple-card-grouping__buttons"> <a aria-label="FWA Submission Form Fraud, waste and abuse (FWA) " href="https://app.smartsheet.com/b/form/00bd1a6953f445d78e913727c151495b" class="dmp-link-std">FWA Submission Form</a> </div> </div>  </div> </section> </div> </div> </div></div> <div class="o5-call-to-action-bar dmp-margin__top-0 dmp-margin__bottom-0 aem-GridColumn aem-GridColumn--default--12"> <div class=" o5-callToAction__container--brand-secondary-2" data-optum-cmp="o5-call-to-action-bar" data-aem-module="o5-call-to-action-bar"> <div class="o5-callToAction__container dmp-container" qa_handles="o5_cta_container"> <div class="o5-callToAction__text"> <h2 class="o5-callToAction__heading dmp-type__xbold o5-callToAction__heading--2">Sign in to your customer portal</h2> <div class="o5-callToAction__bodyText"><p>Find your product application portal and sign in as a current customer. </p> </div> </div> <div class="o5-callToAction__buttons o5-callToAction__buttons_wo-ohid"> <a class="dmp-btn dmp-btn--1 dmp-btn--lg" data-href="/content/business/en/sign-in" aria-label="Sign in Sign in to your customer portal">Sign in</a> </div> </div> </div></div> </div> </div> </div> </div> </div> </main> <div class="o5-Back-to-Top aem-GridColumn aem-GridColumn--default--12"><div id="o5-Back-to-Top" class="o5-Back-to-Top" data-optum-cmp="o5-Back-to-Top" qa-handles="o5-Back-to-Top"> <div class="o5back-top fixed hidden" id="back-top-fixed"> <a href="#main-content" class="back-to-top back-top-fixed" qa-handles="back-top-fixed"> <span class="material-symbols-rounded back-top__arrow" 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