Privacy Policy

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tabindex="-1"> <div class="o5-mega-nav--overlay"></div> <div class="o5-mega-nav--main"> <a class="o5-mega-nav--close-button" href="#"> <span class="o5-mega-nav__close-icon"> <span class="o5-mega-nav__close-icon--left"></span> <span class="o5-mega-nav__close-icon--right"></span> </span> </a> <div class="o5-mega-nav--list dmp-container"> <button class="o5-mega-nav--item" type="button" aria-expanded="false" aria-controls="item0" data-node-name="item0"> <span class="o5-mega-nav--item-link">Health care</a> <span class="o5-mega-nav--item-link-arrow material-symbols-rounded right-arrow-font" aria-hidden="true">chevron_right</span> </button> <button class="o5-mega-nav--item" type="button" aria-expanded="false" aria-controls="item1" data-node-name="item1"> <span class="o5-mega-nav--item-link">Financial</a> <span class="o5-mega-nav--item-link-arrow material-symbols-rounded right-arrow-font" aria-hidden="true">chevron_right</span> </button> <button class="o5-mega-nav--item" type="button" aria-expanded="false" aria-controls="item2" data-node-name="item2"> <span class="o5-mega-nav--item-link">Pharmacy</a> <span class="o5-mega-nav--item-link-arrow material-symbols-rounded right-arrow-font" aria-hidden="true">chevron_right</span> </button> </div> </div> <div class="o5-mega-nav-group"> <div class="o5-mega-nav-inline"> <button class="o5-mega-nav--back-button" type="button"><span class="material-symbols-rounded left-arrow-font" aria-hidden="true">chevron_left</span>Main menu</button> </div> <div id="item0" class="o5-mega-nav-group--item o5-mega-nav-container dmp-container " qa_handles="o5-mega-nav-container"> <div class="o5-mega-nav__row dmp-row" role="navigation" aria-label="MegaNav"> <div class="o5-mega-nav__col dmp-col-12 dmp-col-xl-3"> <div class="o5-mega-nav-card "> <div class="o5-mega-nav-card__image"> </div> <div class="o5-mega-nav-card__title">Health care</div> <div class="dmp-type__body-2 o5-mega-nav-card__description"> <p>We provide affordable and personalized care</p> </div> </div> </div> <div class="o5-mega-nav__col dmp-col-12 dmp-col-xl-3"> <div class="o5-mega-nav-menu-items"> <div class="o5-mega-nav-menu-items--eyebrow">How can we help?</div> <ul class="o5-mega-nav-menu-items--list"> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://www.optum.com/en/care/locations.html"> Find care </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> Find doctors, specialists, locations, urgent care and other services near you </div> </li> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://www.optum.com/en/care/bill-pay-patient-portal.html"> Patient portal sign-in </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> Make appointments, get medical records, message your care team and more </div> </li> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://www.optum.com/en/care.html"> Get the right kind of care </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> From primary to virtual to urgent care, learn where to go and when </div> </li> </ul> </div> </div> <div class="o5-mega-nav__col dmp-col-12 dmp-col-xl-3"> <div class="o5-mega-nav-menu-items"> <div class="o5-mega-nav-menu-items--eyebrow">Helpful links</div> <ul class="o5-mega-nav-menu-items--list"> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://www.optum.com/en/care/bill-pay-patient-portal.html"> Pay a bill </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> Manage your medical bills the fast, easy way </div> </li> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://www.optum.com/en/customer-support/patient-support.html"> Patient support </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> Find contact information and frequently asked questions </div> </li> </ul> </div> </div> <div class="o5-mega-nav__col dmp-col-12 dmp-col-xl-3"> <div class="o5-mega-nav-card o5-mega-nav-card--gray-background"> <div class="o5-mega-nav-card__image"> <div data-cmp-is="image" data-cmp-lazythreshold="0" data-cmp-src="/en/_jcr_content/root/o5_header_container/o5-mega-nav/navItems/item0/col4/image.coreimg{.width}.jpeg/1722699948186/11-things-to-keep-in-mind.jpeg" data-asset="/content/dam/internal-resources/images/11-things-to-keep-in-mind.jpg" data-asset-id="294c86d3-7acb-4e3d-b3ea-72bfd0ab6907" id="image-ccb471b958" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <img src="/en/_jcr_content/root/o5_header_container/o5-mega-nav/navItems/item0/col4/image.coreimg.jpeg/1722699948186/11-things-to-keep-in-mind.jpeg" class="cmp-image__image" itemprop="contentUrl" data-cmp-hook-image="image" alt/> </div> </div> <div class="dmp-type__body-2 o5-mega-nav-card__description"> <p><span class="o5-text__body-3-bold"><a href="https://www.optum.com/en/health-articles.html/healthy-living/how-can-i-live-more-healthy-and-active-lifestyle">11 things to keep in mind for a more healthy lifestyle</a></span></p> </div> <div class="o5-mega-nav-card__action"> <a class="o5-mega-nav-card__action-link dmp-btn dmp-btn--md dmp-btn--2" href="https://www.optum.com/en/health-articles.html">More articles</a> </div> </div> </div> </div> </div> <div id="item1" class="o5-mega-nav-group--item o5-mega-nav-container dmp-container " qa_handles="o5-mega-nav-container"> <div class="o5-mega-nav__row dmp-row" role="navigation" aria-label="MegaNav"> <div class="o5-mega-nav__col dmp-col-12 dmp-col-xl-3"> <div class="o5-mega-nav-card "> <div class="o5-mega-nav-card__image"> </div> <div class="o5-mega-nav-card__title">Financial</div> <div class="dmp-type__body-2 o5-mega-nav-card__description"> <p>Accounts to help you save and pay for health care expenses</p> </div> </div> </div> <div class="o5-mega-nav__col dmp-col-12 dmp-col-xl-3"> <div class="o5-mega-nav-menu-items"> <div class="o5-mega-nav-menu-items--eyebrow">How can we help?</div> <ul class="o5-mega-nav-menu-items--list"> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="/en/sign-in.html?selectedTab=Individuals%20and%20families"> Sign in to your account </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> Manage your HSA, check your balance, transfer a balance and more </div> </li> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="/en/financial-services.html"> Explore account types </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> Compare health benefit accounts and learn how each option can work for you </div> </li> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="/en/care/bill-pay-patient-portal.html"> Pay a bill </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> The fast, easy way to pay your medical bills online </div> </li> </ul> </div> </div> <div class="o5-mega-nav__col dmp-col-12 dmp-col-xl-3"> <div class="o5-mega-nav-menu-items"> <div class="o5-mega-nav-menu-items--eyebrow">Helpful links</div> <ul class="o5-mega-nav-menu-items--list"> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://www.optum.com/en/library/health-finances.html"> Resources </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> Find contribution limits, savings tools, calculators and eligible expenses </div> </li> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://www.optum.com/en/customer-support/financial-account-support.html"> Account support </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> Find contact information and frequently asked questions </div> </li> </ul> </div> </div> <div class="o5-mega-nav__col dmp-col-12 dmp-col-xl-3"> <div class="o5-mega-nav-card o5-mega-nav-card--gray-background"> <div class="o5-mega-nav-card__image"> <div data-cmp-is="image" data-cmp-lazythreshold="0" data-cmp-src="/en/_jcr_content/root/o5_header_container/o5-mega-nav/navItems/item1/col4/image.coreimg{.width}.jpeg/1730475447496/open-enrollment-mega2.jpeg" data-asset="/content/dam/o4-dam/images/consumers/financial-services/open-enrollment-mega2.jpeg" data-asset-id="914e5e92-f745-4180-b1f0-1f0e99f2da84" data-title="Open enrollment" id="image-248f1ac8ae" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <img src="/en/_jcr_content/root/o5_header_container/o5-mega-nav/navItems/item1/col4/image.coreimg.jpeg/1730475447496/open-enrollment-mega2.jpeg" class="cmp-image__image" itemprop="contentUrl" data-cmp-hook-image="image" alt title="Open enrollment"/> <meta itemprop="caption" content="Open enrollment"/> </div> </div> <div class="dmp-type__body-2 o5-mega-nav-card__description"> <p><span class="o5-text__small-1-bold">Open enrollment</span></p> <p><span class="o5-text__body-2-bold">Plan ahead for 2025</span></p> <p style=" margin-bottom: 18.0px; "><span class="o5-text__body-3">Open enrollment is here. Explore your financial health benefit account options to maximize your benefits. Visit the Resource Center to learn more.</span></p> </div> <div class="o5-mega-nav-card__action"> <a class="o5-mega-nav-card__action-link dmp-btn dmp-btn--md dmp-btn--2" href="https://www.optum.com/en/library/health-finances.html">Explore your options</a> </div> </div> </div> </div> </div> <div id="item2" class="o5-mega-nav-group--item o5-mega-nav-container dmp-container " qa_handles="o5-mega-nav-container"> <div class="o5-mega-nav__row dmp-row" role="navigation" aria-label="MegaNav"> <div class="o5-mega-nav__col dmp-col-12 dmp-col-xl-3"> <div class="o5-mega-nav-card "> <div class="o5-mega-nav-card__image"> </div> <div class="o5-mega-nav-card__title">Pharmacy</div> <div class="dmp-type__body-2 o5-mega-nav-card__description"> <p>We make it easy to get medications you need, when and where you need them</p> </div> </div> </div> <div class="o5-mega-nav__col dmp-col-12 dmp-col-xl-3"> <div class="o5-mega-nav-menu-items"> <div class="o5-mega-nav-menu-items--eyebrow">How can we help?</div> <ul class="o5-mega-nav-menu-items--list"> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://www.optum.com/en/pharmacy-services/medication-delivery.html"> Home Delivery Pharmacy </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> Register or sign in, fill your prescription and have it delivered right to your door </div> </li> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://www.optum.com/en/pharmacy-services/specialty-pharmacy.html"> Specialty Pharmacy </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> Register or sign in and fill your specialty prescriptions for complex therapies </div> </li> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://www.optum.com/en/pharmacy-services/infusion-pharmacy.html"> Infusion Pharmacy </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> Register or sign in and manage your infusion therapies </div> </li> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://www.genoahealthcare.com/"> Genoa Healthcare </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> Manage your medications for mental health and complex conditions </div> </li> </ul> </div> </div> <div class="o5-mega-nav__col dmp-col-12 dmp-col-xl-3"> <div class="o5-mega-nav-menu-items"> <div class="o5-mega-nav-menu-items--eyebrow">Helpful links</div> <ul class="o5-mega-nav-menu-items--list"> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://www2.optumrx.com/"> Optum Rx </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> For people with pharmacy insurance benefits through Optum Rx </div> </li> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://os.optumrx.com/order-search"> Track orders </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> Track your home delivery and specialty order </div> </li> <li class="o5-mega-nav-menu-items--list-item"> <a class="dmp-link-std o5-mega-nav-menu-items--list-item-link" href="https://www.optum.com/en/customer-support/pharmacy-support.html"> Pharmacy support </a> <div class="dmp-type__body-2 o5-mega-nav-menu-items--list-item-description"> Find contact information and answers to frequently asked questions </div> </li> </ul> </div> </div> <div class="o5-mega-nav__col dmp-col-12 dmp-col-xl-3"> <div class="o5-mega-nav-card o5-mega-nav-card--gray-background"> <div class="o5-mega-nav-card__image"> <div data-cmp-is="image" data-cmp-lazythreshold="0" data-cmp-src="/en/_jcr_content/root/o5_header_container/o5-mega-nav/navItems/item2/col4/image.coreimg{.width}.jpeg/1723148242978/optumrx-on-the-go.jpeg" data-asset="/content/dam/internal-resources/images/optumrx-on-the-go.jpg" data-asset-id="4c038f44-b789-483f-b39e-ed8a31253feb" id="image-f162c7825b" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <img src="/en/_jcr_content/root/o5_header_container/o5-mega-nav/navItems/item2/col4/image.coreimg.jpeg/1723148242978/optumrx-on-the-go.jpeg" class="cmp-image__image" itemprop="contentUrl" data-cmp-hook-image="image" alt/> </div> </div> <div class="dmp-type__body-2 o5-mega-nav-card__description"> <p><span class="o5-text__small-1-bold">Mobile app</span></p> <p><span class="o5-text__body-2-bold">Optum Rx on the go</span></p> <p style=" margin-bottom: 18.0px; "><span class="o5-text__body-3">Request refills, track order status, manage billing information and much more.</span></p> <div><a 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responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div id="main-content" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="container responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div id="container-e01a398f55" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="o5-full-column dmp-margin__top-32 dmp-margin__bottom-32 aem-GridColumn aem-GridColumn--default--12"> <div id="o5-full-column--77157972" class="dmp-bg__none"> <div class="dmp-container"> <div class="dmp-row"> <div class="dmp-col-12 column-control-full"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="o5-text dmp-margin__top-0 dmp-margin__bottom-0 aem-GridColumn aem-GridColumn--default--12"> <div promo-lpos="" promo-name="" data-optum-cmp="o5-text" qa_handles="O5-text-Component__text"> <div class="text-component text-inner"><p style=" text-align: left; padding-top: 20.0px; " class="dmp-link-std"><img src="/content/dam/o4-dam/images/corporate/icons/language_selector.png" alt=""/> <span class="o5-text__body-1"><a href="/es/privacy-policy.html" lang="es" class="dmp-link-std">Ver página en Español</a></span></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="o5-full-column dmp-margin__top-32 dmp-margin__bottom-32 aem-GridColumn aem-GridColumn--default--12"> <div id="o5-full-column--1796456520" class="dmp-bg__none"> <div class="dmp-container"> <div class="dmp-row"> <div class="dmp-col-12 column-control-full"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="o5-text dmp-margin__top-0 dmp-margin__bottom-0 aem-GridColumn aem-GridColumn--default--12"> <div promo-lpos="" promo-name="" data-optum-cmp="o5-text" qa_handles="O5-text-Component__text"> <div class="text-component text-inner"><h1><span class="o5-text__display-2">Online Services Privacy Policy</span></h1> <p><span class="o5-text__body-1">We recognize that the privacy of your information is important. This Online Services Privacy Policy ("Privacy Policy" or "Policy") describes our practices in connection with information we collect through the online and mobile websites, platforms, services, and applications that we own or operate and that contain a link to this Privacy Policy (collectively, "Online Services").</span></p> <p><span class="o5-text__body-1">As used in this Policy, terms such as "we," "us," "our," and "Company" refer to current and future affiliated entities of Optum, Inc. Our Online Services are intended for a United States audience. Any information you provide, including any personal information, will be transferred to and processed by a computer server located within the United States.</span></p> <p><span class="o5-text__body-1">By using the Online Services, you consent to our collection, use, disclosure, and storage of information as described in this Privacy Policy.</span></p> <p><span class="o5-text__body-1">Our Privacy Policy explains:</span></p> <ul><li><span class="o5-text__body-1"><a href="#when">When This Privacy Policy Applies</a></span></li><li><span class="o5-text__body-1"><a href="#what">What Information We Collect About You</a></span></li><li><span class="o5-text__body-1"><a href="#how">How We Use Your Information</a></span></li><li><span class="o5-text__body-1"><a href="#share">How We Share Your Information</a></span></li><li><span class="o5-text__body-1"><a href="#manage">How to Manage Your Information</a></span></li><li><span class="o5-text__body-1"><a href="#protect">Protecting Your Information</a></span></li><li><span class="o5-text__body-1"><a href="#children">Children Under 13 </a></span></li><li><span class="o5-text__body-1"><a href="#california">Additional Rights for California Residents</a></span></li><li><span class="o5-text__body-1"><a href="#caprivacynotice">State Consumer Privacy Notice</a></span></li><li><span class="o5-text__body-1"><a href="#privacy">How to Learn about Health and Financial Privacy Practices</a></span></li><li><span class="o5-text__body-1"><a href="#specific">Specific Product Privacy Notices</a></span></li><li><span class="o5-text__body-1"><a href="#social">Social Media Disclaimer</a></span></li><li><span class="o5-text__body-1"><a href="#ssn">Social Security Number Protection Policy</a></span></li><li><span class="o5-text__body-1"><a href="#changes">Changes to This Policy</a></span></li><li><span class="o5-text__body-1"><a href="#contact">Contact Us</a></span></li></ul> <h2><span class="o5-text__display-3"><a id="when"></a>When This Privacy Policy Applies</span></h2> <p><span class="o5-text__body-1">Our Policy applies to Online Services that we own or operate and that contain a link to this Privacy Policy. Our Policy does not apply to information collected through other means such as by telephone, via Online Services that do not link to this Privacy Policy, or in person, although that information may be protected by other privacy policies.</span></p> <p><span class="o5-text__body-1">Our Policy does not apply to the practices of other companies or other websites or software applications that may be linked from or made available through our Online Services. </span></p> <p><span class="o5-text__body-1">The inclusion of a link on our Online Services or the ability to utilize a third-party website or software application through our Online Services does not imply that we endorse, or otherwise monitor the privacy or security practices of that third-party website or software application or the accuracy of its content, and your use of the third-party website or software application is governed by the third-party's privacy policy.</span></p> <p><span class="o5-text__body-1">Some of our products and services are regulated by certain state and federal laws, including the Health Insurance Portability and Accountability Act ("HIPAA") and the Gramm-Leach-Bliley Act and may have specific privacy practices ("Product Privacy Notices") such as a HIPAA Notice of Privacy Practices or other specific privacy practices that we want you to be aware. This information can be found in the <a href="#specific">Specific Product Privacy Notices</a> section of this Privacy Policy. When a Product Privacy Notice exists, the content of the Product Privacy Notice applies to your use of the product and service.</span></p> <p><span class="o5-text__body-1">This Privacy Policy is not intended to and does not create any contractual or other legal rights in or on behalf of any party.</span></p> <h2><span class="o5-text__display-3"><a id="what"></a>What Information We Collect About You</span></h2> <p><span class="o5-text__body-1">We may collect two basic types of information through the Online Services: (1) information provided by you or your employer, and (2) information that is automatically provided to us or collected through your use of our Online Services (collectively, “Information”). </span></p> <p><span class="o5-text__body-1">Such Information may include information that identifies you such as your full name, telephone number, email address, postal address, certain account numbers, your User ID that you create or is assigned to you, health and medical information, including Protected Health Information, financial information and other information described in this Privacy Policy.</span></p> <p><span class="o5-text__body-1">When you use the Online Services, you may provide certain Information directly to us. For example, you may input a telephone number or email address into a webform or enter information into a chat functionality. We also may make certain information available to you on the Online Services that we collect from other sources. For example, we may pre-populate certain demographic information in an online form or make health or medical information viewable on the Online Services that you have provided to us on paper forms or maintained in other information systems.</span></p> <p><span class="o5-text__body-1">We also may obtain Information that is automatically collected through the Online Services. The automatically collected Information may include demographic, de-identified, aggregated, or certain information from your device such as technical information about your device, web browser information, and server log files collected by us or provided by you. <a href="#cookies">See Cookies and Tracking</a> for more information on automatically collected information.</span></p> <p><span class="o5-text__body-1">You may limit the Information you provide or make available to us if you want to; however, that may limit your ability to access or use certain functions of the Online Services or to request certain services or information.</span></p> <h3><span class="o5-text__heading-4-opt">Mobile Devices and Applications</span></h3> <p><span class="o5-text__body-1">In addition to the Information identified above, we may collect the following Information:</span></p> <h3><span class="o5-text__heading-4-opt">Information that Identifies You</span></h3> <ul><li><span class="o5-text__body-1">Health, medical, therapy, or financial information;</span></li><li><span class="o5-text__body-1">Information created by the Company;</span></li><li><span class="o5-text__body-1">Location data such as GPS, Wi-Fi, or carrier network location (see below for more details); and</span></li><li><span class="o5-text__body-1">User files stored on your device like calendars, photos, and videos, if you grant permission through your device settings.</span></li></ul> <h3><span class="o5-text__heading-4-opt">What You Do on Your Device</span></h3> <ul><li><span class="o5-text__body-1">Camera use. Certain features may have access to your camera, if you grant permission in your device settings.;</span></li><li><span class="o5-text__body-1">Local storage;</span></li><li><span class="o5-text__body-1">Phone dialer;</span></li><li><span class="o5-text__body-1">Use of screen, e.g., what points are touched, frequency, etc.; and</span></li><li><span class="o5-text__body-1">Patterns of app usage.</span></li></ul> <h3><span class="o5-text__heading-4-opt">Device or System Data</span></h3> <ul><li><span class="o5-text__body-1">Mobile Device Identifier, e.g., Unique Device Identifier (UDID), Android ID; and</span></li><li><span class="o5-text__body-1">Technical information about your device and system and application software, e.g., type of phone, Operating System (OS), and IP address.</span></li></ul> <p><span class="o5-text__body-1">We may obtain location data from your device to provide location-related services (e.g., driving directions or distance calculation, via the mobile application). You may withdraw consent to use precise, real-time, or network location data at any time by turning off the location-based feature on your mobile device or by not using any location-based features. If you withdraw your consent, functionality associated with precise, real-time, or network location (e.g., navigation) will no longer work.</span></p> <h3><span class="o5-text__heading-4-opt">For Android Users – Required Disclosures for Certain Health Applications</span></h3> <p><span class="o5-text__body-1">Google has determined that certain applications are subject to their COVID-19 applications requirements (COVID-19 requirements). As a result, we are providing the following information related to our applications that may be deemed in scope for their COVID-19 requirements:</span></p> <ul><li><span class="o5-text__body-1">Our applications were not created specifically for the COVID-19 pandemic.</span></li><li><span class="o5-text__body-1">Our applications interact with your camera and camera roll only if you grant permission in device settings. This information is not specifically collected or used in connection with COVID-19 related data. For example, you may grant permission to access your camera or camera roll to take or save a photo of your ID card or other document to store within the application or share with your provider or health plan at your direction.</span></li></ul> <h2><span class="o5-text__display-3"><a id="how"></a>How We Use Your Information</span></h2> <p><span class="o5-text__body-1">We may use your Information:</span></p> <ul><li><span class="o5-text__body-1">To respond to an email, chat or other instant message or particular request from you;</span></li><li><span class="o5-text__body-1">To communicate with you;</span></li><li><span class="o5-text__body-1">To provide you with content, services, and functionality through our Online Services or other services that we may offer;</span></li><li><span class="o5-text__body-1">To process an application for a product or service as requested by you;</span></li><li><span class="o5-text__body-1">To authenticate you on any portion of our Online Services and with vendors acting on our behalf;</span></li><li><span class="o5-text__body-1">To administer surveys and promotions;</span></li><li><span class="o5-text__body-1">To personalize your experience on our Online Services;</span></li><li><span class="o5-text__body-1">To provide you with informational or promotional offers, as permitted by law, that we believe may be useful to you, such as information about products or services provided by us or other businesses;</span></li><li><span class="o5-text__body-1">To perform analytics and to improve our products, Online Services, and advertising;</span></li><li><span class="o5-text__body-1">To facilitate the provision of software updates and product support;</span></li><li><span class="o5-text__body-1">To improve products and other services related to the Online Services or to provide services or technologies to you;</span></li><li><span class="o5-text__body-1">To comply with applicable laws, regulations, and legal process;</span></li><li><span class="o5-text__body-1">To protect someone's health, safety, or welfare;</span></li><li><span class="o5-text__body-1">To protect our rights, the rights of affiliates or related third parties, or to take appropriate legal action, such as to enforce our Terms of Use;</span></li><li><span class="o5-text__body-1">To keep a record of our transactions and communications; and</span></li><li><span class="o5-text__body-1">As otherwise necessary or useful for us to conduct our business, so long as such use is permitted by law or for any other purpose with your consent.</span></li></ul> <p><span class="o5-text__body-1">We may use Information to contact you through any contact information you provide through our Online Services, including any email address, telephone number, cell phone number, or fax number. We may communicate, electronically or via telephone with you about your benefit plan, programs, products, or services that are or may be available to you in connection with your transactions with us including, but not limited to, Online Services updates, general wellness reminders or information, prescription reminders, appointment reminders, general health information, newsletters, and surveys. These electronic communications may contain protected health information. You acknowledge and accept that such communications may be sent unencrypted and there is some risk of disclosure or interception of the contents of these communications. To learn more about our communications practices, please visit our <a href="https://www.optum.com/en/consumer-communications-notice.html">Consumer Communications Notice.</a></span></p> <p><span class="o5-text__body-1">We may, when permitted, combine your Information with other information, whether online or offline, maintained or available to us from you or from other sources, such as from our vendors, and we may use, and disclose combined data for the purpose described in this Section or for internal business purposes. We may, when permitted, use and disclose de-identified and aggregated data for any purpose, which may include, without limitation, disclosures to third parties for analytics purposes such as evaluating the Online Services and providing additional benefits, programs, and services.</span></p> <h2><span class="o5-text__display-3"><a id="share"></a>How We Share Your Information </span></h2> <p><span class="o5-text__body-1">We will only share your Information with third parties as outlined in this Policy and as otherwise permitted by law or as permitted with your consent.</span></p> <p><span class="o5-text__body-1">We may share Information if all or part of the Company is sold, merged, dissolved, acquired, or disbanded to any extent in a similar transaction, or in connection with steps that may need to be taken in anticipation of such events.</span></p> <p><span class="o5-text__body-1">We may share Information in response to a court order, subpoena, search warrant, or to comply with law or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting activities that are illegal, violate our rules, or may be harmful to other visitors.</span></p> <p><span class="o5-text__body-1">We may also share Information within the Company, including among affiliates, or with our parent company, or subsidiaries.</span></p> <p><span class="o5-text__body-1">We may also share Information with other third-party companies with which we have a business relationship or hire to perform services on our behalf. For example, we may hire a third-party company to help us send and manage email, and we might provide that third-party company with your email address and certain other Information for them to send you an email message on our behalf. Similarly, we may hire third-party companies to host or operate some of our Online Services and related computers and software applications. </span></p> <p><span class="o5-text__body-1">Personal Information collected through our texting programs will not be shared, sold, or disclosed to third parties for their own marketing purposes.</span></p> <h2><span class="o5-text__display-3"><a id="manage"></a>How to Manage Your Information </span></h2> <p><span class="o5-text__body-1">Our Online Services may permit you to view your profile, if applicable, and access related Information about you and to request changes to such Information. Please remember, however, if we have already disclosed some of this Information to third parties, we may not have access to that disclosed information and may not be able to force the modification of any Information by the third parties to whom we have made those disclosures.</span></p> <h3><span class="o5-text__heading-4-opt">Communication Preference Management</span></h3> <p><span class="o5-text__body-1">Our Online Services may permit you to select how you would like to receive certain communications. You can view and update your communication preferences in your Account/Profile settings after logging into the Online Services. </span></p> <p><span class="o5-text__body-1">We may offer mobile applications that enable us to communicate with you through push notifications. Where mobile applications are offered, you may be able to manage push notifications in your mobile phone or tablet settings. You may also be able to control preview settings in your email applications.</span></p> <p><span class="o5-text__body-1">If you need additional assistance in opting out of a communication, please <a href="#contact">Contact Us</a> for assistance. Please be aware that opt-outs may not apply to certain types of communications, such as account status, Online Service updates, or other communications. </span></p> <h2><span class="o5-text__heading-4-opt">Informational Calls and Texts</span></h2> <p><span class="o5-text__body-1">When you provide us a telephone number, whether landline or mobile, we may contact you, using automated, pre- recorded, or non-automated means, to provide you information about existing benefits, programs, products, services, or tools.</span></p> <p><span class="o5-text__body-1">Personal Information collected through our texting programs will not be shared, sold, or disclosed to third parties for their own marketing purposes.</span></p> <p><span class="o5-text__body-1">We reserve the right to modify this section at any time. The modified section will be effective immediately upon posting. Your continued receipt of Informational Electronic Communications and Informational Calls and Texts will constitute your acceptance of the modified section<strong>.</strong></span></p> <h3><span class="o5-text__heading-4-opt"><a id="cookies"></a>Cookies and Tracking</span></h3> <p><span class="o5-text__body-1">The Company may use various technologies, including cookies, tokens, tags, web logs, web beacons, scripts, and web server logs to gather automatically collected information and may aggregate this information from visitors of our Online Services or to enable certain features of our Online Services. This information may include demographic data, technical information about the technology (e.g., phone, computer) you use to connect to the Online Services, web browser information, your IP address, and browsing behavior such as pages visited and how often they are visited (collectively, "Activity Information"). We may also use third-party analytics companies to provide these services.</span></p> <p><span class="o5-text__body-1">We may also allow third parties to use cookies and other technologies to collect Activity Information and to track browsing activity over time and across third-party websites such as web browsers used to read our Online Services, which websites are referring traffic or linking to our Online Services, and to deliver targeted advertisements to you. We do not control these third-party technologies, and their use of such technologies is governed by their own privacy policies. For more information about third-party advertising networks and similar entities that use these technologies, see <a href="https://youradchoices.com/control">youradchoices.com/control</a>, and to opt-out of such ad networks' and services' advertising practices, go to <a href="https://optout.aboutads.info/?c=2&lang=EN">optout.aboutads.info</a> and <a href="https://optout.networkadvertising.org/?c=1">optout.networkadvertising.org/</a>. Once you click the links, you may choose to opt out of such advertising from all participating advertising companies or only from advertising provided by specific advertising companies. Please note that, to the extent advertising technology is integrated into the Online Services, you may still receive advertisements even if you opt out of tailored advertising. In that case, the ads will just not be tailored. Also, we do not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms.</span></p> <p><span class="o5-text__body-1">Activity Information is captured using various technologies and may include cookies. "Cookies" are small text files that may be placed on your computer or mobile device when you visit an Online Service or click on a URL using your web browser. Cookies may include "single-session cookies" which generally record information during only a single visit to a website and then are erased, and "persistent" cookies which are generally stored on a computer or mobile device unless or until they are deleted or are set to expire. You may disable cookies and similar items by adjusting your browser preferences at any time; however, this may limit your ability to take advantage of all the features on our Online Services. In addition, you may also have additional means to manage the collection of Activity Information by:</span></p> <ul><li><span class="o5-text__body-1">Managing the use of "flash" technologies, with the <a href="https://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html">Flash management tools</a> available at Adobe's website;</span></li><li><span class="o5-text__body-1">Visiting the <a href="https://smetrics.optum.com/optout.html">Adobe Digital Marketing Suite</a> to "Opt-Out" of data aggregation and analysis;</span></li><li><span class="o5-text__body-1">Clicking on the "Opt-Out" link at the bottom of the home web page, if applicable;</span></li><li><span class="o5-text__body-1">Visiting <a href="https://googleads.g.doubleclick.net/ads/preferences/getcookie?sig=ACi0TChhqisH4qi3PSuydbB4C0BjBvVK8xYIbuGFdYBZWOEje3AcFCEyNLNwUAib5FIosY1aOG4P&continue=aHR0cHM6Ly9hZHNzZXR0aW5ncy5nb29nbGUuY29tL2Fub255bW91cw==&hl=en">Google</a> to "Opt-Out" of display advertising or customize Google display network ads;</span></li><li><span class="o5-text__body-1">Visiting <a href="https://support.google.com/analytics/answer/181881?hl=en&ref_topic=2919631">Google</a> to “Opt-Out” of sharing site visit information with Google Analytics; and</span></li><li><span class="o5-text__body-1">Choosing the Glassbox “Opt-Out” <a href="https://report.uhg.glassboxdigital.io/choose-not-to-be-recorded/">link;</a> and</span></li><li><span class="o5-text__body-1">Clicking on the Rankanto Pixel "Opt-Out" <a href="https://cse.rakanto.com/optout.html">link.</a></span></li></ul> <p><span class="o5-text__body-1">Please note that we do not currently respond to web browser "Do Not Track" signals that provide a method to opt out of the collection of Information about online activities over time and across third-party websites or online services because, among other reasons, there is no common definition of such signals and no industry-accepted standards for how such signals should be interpreted.</span></p> <p><span class="o5-text__body-1">We gather Activity Information about you to improve the quality of our services, such as the best method and time to contact you. Without limiting the other ways in which we may use Information as described herein, we may otherwise use and disclose your Activity Information unless restricted by this Policy or by law. Some examples of the ways we use your Activity Information include:</span></p> <ul><li><span class="o5-text__body-1">Customizing your experiences, including managing and recording your preferences;</span></li><li><span class="o5-text__body-1">Authenticating your account information;</span></li><li><span class="o5-text__body-1">Marketing, product development, and research purposes;</span></li><li><span class="o5-text__body-1">Tracking resources and data accessed on the Online Services;</span></li><li><span class="o5-text__body-1">Developing reports regarding Online Service usage, activity, and statistics;</span></li><li><span class="o5-text__body-1">Assisting users experiencing problems with our services;</span></li><li><span class="o5-text__body-1">Updating and servicing our Online Services;</span></li><li><span class="o5-text__body-1">Enabling certain functions and tools on the Online Services; and</span></li><li><span class="o5-text__body-1">Tracking paths of visitors to the Online Services and within the Online Services.</span></li></ul> <p><span class="o5-text__body-1">As described above, we may use tracking technologies that allow us to recognize your device when you return to our Online Services within a period of time, as determined by us, and to support automatic login to your Online Services. To maintain your privacy, you should affirmatively log out of your account prior to your session ending (whether you end your session or we end your session, for example if our Online Services has "timed out" - i.e., we have ended your session automatically after a period of inactivity as determined by us in our sole discretion). Unless you affirmatively log out of your account, you may be automatically logged back in the next time you or any user of your devices visits the Online Services.</span></p> <h3><span class="o5-text__heading-4-opt">Posting Messages, Comments and Content</span></h3> <p><span class="o5-text__body-1">Our Online Services may have voluntary collaboration areas, including but not limited to "blogs," "bulletin boards," "leader boards," and "health games," that permit users to have collaborative discussions and/or share Information. Some of our Online Services may permit you to select a display name or image that will be your "nickname" on the Online Service. Please note, any Information you submit or post to these collaboration areas, including your display name or image, may be visible by other users of the Online Service, and such users may be able to identify you and make information public. Out of respect for the privacy of others, please avoid referring to the full names of others in your response and refrain from sharing other participants’ identities or comments outside of these discussions.</span></p> <p><span class="o5-text__body-1">Also see our <a href="#social">Social Media Disclaimer</a> to learn about our practices related to posting on our social media accounts.</span></p> <h2><span class="o5-text__display-3"><a id="protect"></a>Protecting Your Information </span></h2> <p><span class="o5-text__body-1">We maintain administrative, technical, and physical safeguards designed to protect the Information that you provide on our Online Services. These safeguards vary based on the sensitivity of the Information that is being collected, used, and stored. We cannot guarantee the security of our Online Services, nor can we guarantee the security of the Information you transmit to us over the Internet, including your use of email. We are not liable for the illegal acts of third parties such as criminal hackers.</span></p> <p><span class="o5-text__body-1">It is your responsibility to safeguard the devices you use to access our Online Services (such as laptops, tablets and mobile devices), and to use appropriate security settings on those devices. If those devices are lost, stolen or misplaced, others may be able to access your account and your personal Information using those devices. You should affirmatively log out of your account (i) prior to ending your session, or (ii) if you will be inactive on the Online Services for more than a few minutes; otherwise, the next user of that computer or device, particularly a public one or one not owned by you, may be able to access your account and the Information in your account if your session has not ended.</span></p> <p><span class="o5-text__body-1">You agree that we are not responsible for any harm that may result from someone accessing your account or personal Information on any computer or device where you do not, for any reason, take the necessary steps to log out of your account prior to ending a session on such device or computer.</span></p> <p><span class="o5-text__body-1">We retain Information for as long as necessary for the purpose for which it is collected, subject to a longer period if the Information is relevant to a legal challenge.</span></p> <h2><span class="o5-text__display-3"><a id="children"></a>Children Under 13</span></h2> <p><span class="o5-text__body-1">We will not intentionally collect any personal information (as that term is defined in the Children's Online Privacy Protection Act) from children under the age of 13 through our Online Services without receiving parental consent. If you think that we have collected such personal information from a child under the age of 13 through our Online Services, please <a href="#contact">Contact Us</a> immediately.</span></p> <h2><span class="o5-text__display-3"><a id="california"></a>Additional Rights for California Residents</span></h2> <h3><span class="o5-text__heading-4-opt">California “Shine the Light” Privacy Rights</span></h3> <p><span class="o5-text__body-1">California law permits our customers who are California residents to request certain information regarding the disclosure of certain personal information to third parties for their direct marketing purposes.</span></p> <p><span class="o5-text__body-1">If we have disclosed any personal information to third parties for direct marketing purposes, we will provide a list of the categories of personal information, along with the names and addresses of these third parties to you at your request. To make such a request, write us at the postal or email address found in the <a href="#contact">Contact Us</a> section of this Policy.</span></p> <p><span class="o5-text__body-1">This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the specified email or postal address. You should put "California Privacy Rights-Direct Marketing" in the email subject line and in the body of your request. You must provide us with specific information regarding yourself so that we can accurately respond to the request.</span></p> <h3><span class="o5-text__heading-4-opt">California Minors Under 18</span></h3> <p><span class="o5-text__body-1">If you are a California resident under the age of 18 and are a registered user of our Online Services, you may request that we remove from our Online Services any content you post to our Online Services that can be accessed by any other user (whether registered or not). Please note that any content that is removed from visibility on our Online Services may still remain on our servers and in our systems. To request removal of content under this provision, please write or email us at the postal or email address found in the <a href="#contact">Contact Us</a> section of this Policy. When you write to us, please provide us with a description of the content and the location of the content on our Online Services, along with any other information that we may require to consider your request. Please note that removal of content under this provision does not ensure complete or comprehensive removal of the content or information posted on the Online Services by you.</span></p> <h3><span class="o5-text__heading-4-opt"><a id="caprivacynotice"></a>State Consumer Privacy Notice</span></h3> <p><span class="o5-text__body-1">The State Consumer Privacy Notice applies to residents of certain states (including California) and sets forth their rights under their respective state’s comprehensive privacy laws. You may review the State Consumer Privacy Notice <a href="/en/privacy-state-consumer-notice.html">here.</a></span></p> <h2><span class="o5-text__display-3"><a id="privacy"></a>How to Learn about Health and Financial Privacy Practices</span></h2> <p><span class="o5-text__body-1">Some of our products and services are regulated by certain laws, including the Health Insurance Portability and Accountability Act (“HIPAA”) and the Gramm-Leach-Bliley Act. </span></p> <h3><span class="o5-text__heading-4-opt">Health Information Privacy Practices</span></h3> <p><span class="o5-text__body-1">If you receive healthcare products or services, visit the applicable HIPAA Notice of Privacy Practices, available in the <a href="#specific">Specific Product Privacy Notices</a> section of this Policy, to learn about how we protect, use, and share Protected Health Information (PHI) for your medical treatment, payment for services, our operations, or as permitted by law. The HIPAA Notice of Privacy Practices also describes your right to: </span></p> <ul><li><span class="o5-text__body-1">See and obtain a copy of certain PHI, including your medical, billing, claims, and case management records; </span></li><li><span class="o5-text__body-1">Request confidential communications; </span></li><li><span class="o5-text__body-1">Request certain restrictions on the use and disclosure of your PHI; </span></li><li><span class="o5-text__body-1">Request a correction to your PHI; and</span></li><li><span class="o5-text__body-1">Request a paper copy of the HIPAA Notice of Privacy Practices. </span></li></ul> <p><span class="o5-text__body-1">Please note, we do not use PHI for activities or secondary purposes not permitted by HIPAA.</span></p> <p><span class="o5-text__body-1">You may notify us of a personal representative permitted to act on your behalf by contacting the toll-free member phone number on your health plan ID or other membership card.</span></p> <h3><span class="o5-text__heading-4-opt">Financial Information Privacy Practices</span></h3> <p><span class="o5-text__body-1">If you receive financial products or services, visit the applicable Financial Information Privacy Notice, available in the <a href="#specific">Specific Product Privacy Notices</a> section of this Policy, to learn about how we protect, use, and share your personal information, and how you can contact us to ask questions about that activity.</span></p> <h2><span class="o5-text__display-3"><a id="specific"></a>Specific Product Privacy Notices </span></h2> <p><span class="o5-text__body-1">The following Product Privacy Notices supplement this Policy and explain specific privacy notices with respect to certain products and services that you may use, including access to more information about health or financial privacy notices.</span></p> <ul><li><span class="o5-text__body-1"><a href="#lww">Optum Live and Work Well</a></span></li><li><span class="o5-text__body-1"><a href="#finance">Optum Financial (including Optum Bank)</a></span></li><li><span class="o5-text__body-1"><a href="#care">Optum Care</a></span></li><li><span class="o5-text__body-1"><a href="#health">Optum Health</a></span></li><li><span class="o5-text__body-1"><a href="#pharmacies">Optum Pharmacies</a> </span></li></ul> <h3><span class="o5-text__heading-4-opt"><a id="lww"></a>Optum Live and Work Well</span></h3> <ul><li><span class="o5-text__body-1"><span class="o5-text__body-1-bold">Member Services:</span><br /> In the event that you need Member Services, please call the Member Services phone number on your insurance card, call your Employee Assistance Programs (“EAP”) phone number or contact your Human Resources Department.</span></li><li><span class="o5-text__body-1-bold">HIPAA Notice of Privacy Practices:</span><br /> <span class="o5-text__body-1">United Behavioral Health administers mental health and substance abuse benefits and EAP for a variety of health plans. Those health plans are required under HIPAA to provide members with a HIPAA Notice of Privacy Practices that describes their privacy practices regarding health and medical information. When administering your mental health and substance abuse benefits and EAP, United Behavioral Health follows the privacy practices set forth in your health plan's HIPAA Notice of Privacy Practices. Please contact your plan for a copy of its HIPAA Notice of Privacy Practices.<br /> <br /> If you are enrolled in an insured plan offered by US Behavioral Health Plan, California ("USBHPC"), its <a href="/content/dam/o4-dam/resources/pdfs/legal-notices/OptumCA-NPP1.28.2022.pdf">HIPAA Notice of Privacy Practices</a> applies to you and your dependents.</span></li></ul> <h3><span class="o5-text__heading-4-opt"><a id="finance"></a>Optum Financial, Inc. (including Optum Bank, Inc.)</span></h3> <ul><li><span class="o5-text__body-1-bold">Financial Notice of Privacy Practices:</span><br /> <span class="o5-text__body-1">Read our Financial Notice of Privacy Practices as it applies to companies within Optum Financial, Inc., including Optum Bank, Inc., that operate as regulated financial institutions.<br /> <br /> </span><ul><li><span class="o5-text__body-1">Financial Notice of Privacy Practices – <a href="/content/dam/optum4/resources/pdf/legal/045-0132-Privacy-Notice.pdf">Optum Bank</a></span></li><li><span class="o5-text__body-1">Financial Notice of Privacy Practices – <a href="/content/dam/optum4/resources/pdf/legal/Optum_Financial_Privacy_Notice.pdf">Optum Financial </a></span></li></ul> </li></ul> <h3><span class="o5-text__heading-4-opt"><a id="care"></a>Optum Care</span></h3> <ul><li><span class="o5-text__body-1-bold">HIPAA Notice of Privacy Practices:</span><br /> <span class="o5-text__body-1">Read our HIPAA Notice of Privacy Practices to learn more about our privacy practices regarding health and medical information under HIPAA.</span><ul><li><span class="o5-text__body-1"><a href="/content/dam/optum4/resources/pdf/legal/optumcare-arizona-community-center-nondiscrimination-notice.pdf">Optum Arizona Community Centers HIPAA Notice of Privacy Practices</a></span></li><li><span class="o5-text__body-1"><a href="/content/dam/optum4/resources/pdf/legal/optum-california-hipaa-notice.pdf">Optum California HIPAA Notice of Privacy Practices</a></span></li><li><span class="o5-text__body-1"><a href="/content/dam/optum4/resources/pdf/legal/optumcare-cancer-care-nondiscrimination-notice.pdf">Optum Care Cancer Care HIPAA Notice of Privacy Practices</a></span></li><li><span class="o5-text__body-1"><a href="/content/dam/optum4/resources/pdf/legal/optumcare-lung-allergy-nondiscrimination-notice.pdf">Optum Care Lung and Allergy HIPAA Notice of Privacy Practices</a></span></li><li><span class="o5-text__body-1"><a href="/content/dam/optum4/resources/pdf/legal/optumcare-medical-group-nondiscrimination-notice.pdf">Optum Care Medical Group HIPAA Notice of Privacy Practices</a></span></li><li><span class="o5-text__body-1"><a href="/content/dam/optum4/resources/pdf/legal/optumcare-ortho-spine-nondiscrimination-notice.pdf">Optum Care Orthopaedics and Spine HIPAA Notice of Privacy Practices</a></span></li><li><span class="o5-text__body-1"><a href="/content/dam/optum4/resources/pdf/legal/optumcare-utah-sandy-nondiscrimination-notice.pdf">Optum Care Utah Sandy HIPAA Notice of Privacy Practices</a></span></li><li><span class="o5-text__body-1"><a href="/content/dam/o4-dam/resources/pdfs/legal-notices/optum-colorado-mv-cs-nondescrimination-policy.pdf">Optum Colorado Mountain View and Colorado Springs HIPAA Notice of Privacy Practices</a></span></li><li><span class="o5-text__body-1"><a href="/content/dam/optum4/resources/pdf/legal/optum-colorado-north-west-physicians-nondiscrimination-policy.pdf">Optum Colorado New West Physicians HIPAA Notice of Privacy Practices</a></span></li><li><span class="o5-text__body-1"><a href="/content/dam/optum4/resources/pdf/legal/optum-florida-nondiscrimination-policy.pdf">Optum Florida HIPAA Notice of Privacy Practices</a></span></li><li><span class="o5-text__body-1"><a href="/content/dam/optum4/resources/pdf/legal/optum-new-mexico-nondiscrimination-policy.pdf">Optum New Mexico HIPAA Notice of Privacy Practices</a></span></li><li><span class="o5-text__body-1"><a href="/content/dam/optum4/resources/pdf/legal/optum-arizona-hipaa-notice.pdf">Optum Primary Care Arizona HIPAA Notice of Privacy Practices</a></span></li></ul> </li></ul> <h3><a id="health"></a><span class="o5-text__heading-4-opt">Optum Health</span></h3> <ul><li><span class="o5-text__body-1"><strong>HIPAA Notice of Privacy Practices:<br /> </strong>Read our HIPAA Notice of Privacy Practices to learn more about our privacy practices regarding health and medical information under HIPAA.</span><ul><li><span class="o5-text__body-1"><a href="https://st1.healthsafe-id.com/content/pages/housecalls/privacy?HTTP_LANGUAGE=EN">Optum Housecalls Provider Notice of Privacy Practice</a></span></li><li><span class="o5-text__body-1"><a href="https://www.landmarkhealth.org/notice-of-privacy-practices/" style=" background-color: rgb(255,255,255); ">Landmark HIPAA Notice of Privacy Practices</a></span></li></ul> </li></ul> <p><span class="o5-text__heading-4-opt"><a id="pharmacies"></a>Optum Pharmacies</span></p> <p><span class="o5-text__body-1">Read our <a href="https://www2.optumrx.com/content/dam/optum3/optum/en/resources/PDFs/OptumRx_NPP.pdf">HIPAA Notice of Privacy Practices</a> to learn more about our privacy practices regarding health and medical information under HIPAA. The Notice of Privacy Practices applies to the following:</span></p> <ul><li><span class="o5-text__body-1">Optum Home Delivery</span></li><li><span class="o5-text__body-1">Optum Specialty Pharmacy</span></li><li><span class="o5-text__body-1">Optum Infusion Pharmacy</span></li><li><span class="o5-text__body-1">Optum Frontier Therapies</span></li><li><span class="o5-text__body-1">Genoa Healthcare</span></li><li><span class="o5-text__body-1">divvyDOSE</span></li></ul> <h2><span class="o5-text__display-3"><a id="social"></a>Social Media Disclaimer</span></h2> <p><span class="o5-text__body-1">We encourage you to read, share, follow us and provide commentary on Facebook®, X™ (formerly known as Twitter®), LinkedIn®, Instagram®, YouTube™, and other social media sites ("Social Media Site"). Before you post on our pages or accounts, please make sure you read our social media disclaimer:</span></p> <p><span class="o5-text__body-1">We are under no obligation to screen or monitor your posts or any other user content; however, we reserve the right to monitor participation to ensure that you stay on topic, are courteous and avoid making offensive comments. Your posts and user content must adhere to the following requirements and cannot:</span></p> <ul><li><span class="o5-text__body-1">Contain any third-party material including logos, drawings, tattoos, photographs, pictures, sculptures, paintings and other images or works of art, phrases, trademarks, trade secrets, or other items without explicit, prior, written permission to use such materials;</span></li><li><span class="o5-text__body-1">Contain sexually explicit, graphic, gratuitous or unnecessarily violent content or defamatory or derogatory content against any ethnic, racial, gender, religious, sexual orientation, professional or age group, or contain any pornographic or nude material;</span></li><li><span class="o5-text__body-1">Contain any private information about yourself or any other individual, including without limitation, information related to the health of the individual, financial information about the individual, or any identification or account numbers related to the individual, with or without their permission or consent;</span></li><li><span class="o5-text__body-1">Contain any software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software, hardware, or telecommunications equipment; and</span></li><li><span class="o5-text__body-1">Contain any advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or promote illegal activity and/or illegal contests, sweepstakes, gambling, including any online casino, sports books, bingo, poker, or any other form of solicitation.</span></li></ul> <p><span class="o5-text__body-1">We reserve the right to edit comments for content, remove off-topic contributions, delete offensive comments or remarks, block offensive contributors, and delete actual or suspected spam content from any Social Media Site. Please be aware that once you post something online, there is the potential for numerous individuals to read your words, even years from now. Therefore, we suggest that you exercise caution when posting on any Social Media Sites and that you not disclose Information like your location, medical record number, personal medical information, financial information, etc. We are not responsible for the content of any comments or responses posted by others to any Online Service or Social Media Site we manage or monitor. We do not control the placement of any marketing or advertising displayed on our pages by social media or third-party organizations. </span></p> <p><span class="o5-text__body-1">Please remember that content posted on any of our social media profiles or platforms is for general informational purposes only and should not be considered medical advice and should not replace a consultation with your health care or financial professional. Always consult an appropriate health care or financial professional for your specific needs. If you are experiencing a medical emergency, call 9-1-1 or your local emergency number. Some treatments mentioned on social media formats may not be covered by your health plan. Please refer to your benefit plan documents for information about coverage.</span></p> <p><span class="o5-text__body-1">We reserve the right to respond to any post or user content and may occasionally privately request your contact information to assist you offline, with your consent, by routing the matter to the appropriate persons or department for further handling. Any further questions about your account, claims or benefits or request for additional information can be addressed by visiting your member or patient website or calling the toll-free member phone number on your health plan or member ID.</span></p> <p><span class="o5-text__body-1">All trademarks are the property of their respective owners.</span></p> <h2><span class="o5-text__display-3"><a id="ssn"></a>Social Security Number Protection Policy</span></h2> <p><span class="o5-text__body-1">It is our policy to protect the confidentiality of Social Security numbers ("SSNs") that we receive or collect in the course of business. We secure the confidentiality of SSNs through various means, including physical, technical, and administrative safeguards that are designed to protect against unauthorized access. It is our policy to limit access to SSNs to that which is lawful and to prohibit unlawful disclosure of SSNs.</span></p> <h2><span class="o5-text__display-3"><a id="changes"></a>Changes to This Policy</span></h2> <p><span class="o5-text__body-1">We may change this Policy at any time. If we do so, such change will appear on this page. You may always visit this Policy to learn of any updates. Your continued access to or use of the Online Services constitutes your consent to these changes to this Policy.</span></p> <h2><span class="o5-text__display-3"><a id="contact"></a>Contact Us</span></h2> <p><span class="o5-text__body-1">Contact us regarding this Policy or related privacy practices. If you believe we or any company associated with us has misused your Information, please email us or write to us at: </span></p> <p><span class="o5-text__body-1">Optum Privacy Office<br /> MN101-E013, 11000 Optum Circle<br /> Eden Prairie, MN 55344<br /> <a href="mailto:privacy@optum.com">privacy@optum.com</a></span></p> <p><span class="o5-text__body-1-bold"><strong>Last Updated</strong>:</span><span class="o5-text__body-1"> August 9, 2024</span></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </main> <div class="o5-Back-to-Top aem-GridColumn aem-GridColumn--default--12"><div id="o5-Back-to-Top" class="o5-Back-to-Top" data-optum-cmp="o5-Back-to-Top" qa-handles="o5-Back-to-Top"> <div class="o5back-top fixed hidden" id="back-top-fixed"> <a href="#main-content" class="back-to-top back-top-fixed" qa-handles="back-top-fixed"> <span class="material-symbols-rounded back-top__arrow" aria-hidden="true">keyboard_arrow_up</span> <span 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