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Reporting Bugs to us | Jetpack CRM
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U+0323, U+0329, U+1EA0-1EF9, U+20AB; } /* latin-ext */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 700; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5aDdu2ui.woff2) format('woff2'); unicode-range: U+0100-02BA, U+02BD-02C5, U+02C7-02CC, U+02CE-02D7, U+02DD-02FF, U+0304, U+0308, U+0329, U+1D00-1DBF, U+1E00-1E9F, U+1EF2-1EFF, U+2020, U+20A0-20AB, U+20AD-20C0, U+2113, U+2C60-2C7F, U+A720-A7FF; } /* latin */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 700; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5a7duw.woff2) format('woff2'); unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD; }/* cyrillic-ext */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 400; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5aPdu2ui.woff2) format('woff2'); unicode-range: U+0460-052F, U+1C80-1C8A, U+20B4, U+2DE0-2DFF, U+A640-A69F, U+FE2E-FE2F; } /* cyrillic */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 400; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5ardu2ui.woff2) format('woff2'); unicode-range: U+0301, U+0400-045F, U+0490-0491, U+04B0-04B1, U+2116; } /* devanagari */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 400; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5a_du2ui.woff2) format('woff2'); unicode-range: U+0900-097F, U+1CD0-1CF9, U+200C-200D, U+20A8, U+20B9, U+20F0, U+25CC, U+A830-A839, U+A8E0-A8FF, U+11B00-11B09; } /* greek-ext */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 400; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5aLdu2ui.woff2) format('woff2'); unicode-range: U+1F00-1FFF; } /* greek */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 400; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5a3du2ui.woff2) format('woff2'); unicode-range: U+0370-0377, U+037A-037F, U+0384-038A, U+038C, U+038E-03A1, U+03A3-03FF; } /* vietnamese */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 400; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5aHdu2ui.woff2) format('woff2'); unicode-range: U+0102-0103, U+0110-0111, U+0128-0129, U+0168-0169, U+01A0-01A1, U+01AF-01B0, U+0300-0301, U+0303-0304, U+0308-0309, U+0323, U+0329, U+1EA0-1EF9, U+20AB; } /* latin-ext */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 400; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5aDdu2ui.woff2) format('woff2'); unicode-range: U+0100-02BA, U+02BD-02C5, U+02C7-02CC, U+02CE-02D7, U+02DD-02FF, U+0304, U+0308, U+0329, U+1D00-1DBF, U+1E00-1E9F, U+1EF2-1EFF, U+2020, U+20A0-20AB, U+20AD-20C0, U+2113, U+2C60-2C7F, U+A720-A7FF; } /* latin */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 400; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5a7duw.woff2) format('woff2'); unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD; } /* cyrillic-ext */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 700; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5aPdu2ui.woff2) format('woff2'); unicode-range: U+0460-052F, U+1C80-1C8A, U+20B4, U+2DE0-2DFF, U+A640-A69F, U+FE2E-FE2F; } /* cyrillic */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 700; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5ardu2ui.woff2) format('woff2'); unicode-range: U+0301, U+0400-045F, U+0490-0491, U+04B0-04B1, U+2116; } /* devanagari */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 700; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5a_du2ui.woff2) format('woff2'); unicode-range: U+0900-097F, U+1CD0-1CF9, U+200C-200D, U+20A8, U+20B9, U+20F0, U+25CC, U+A830-A839, U+A8E0-A8FF, U+11B00-11B09; } /* greek-ext */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 700; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5aLdu2ui.woff2) format('woff2'); unicode-range: U+1F00-1FFF; } /* greek */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 700; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5a3du2ui.woff2) format('woff2'); unicode-range: U+0370-0377, U+037A-037F, U+0384-038A, U+038C, U+038E-03A1, U+03A3-03FF; } /* vietnamese */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 700; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5aHdu2ui.woff2) format('woff2'); unicode-range: U+0102-0103, U+0110-0111, U+0128-0129, U+0168-0169, U+01A0-01A1, U+01AF-01B0, U+0300-0301, U+0303-0304, U+0308-0309, U+0323, U+0329, U+1EA0-1EF9, U+20AB; } /* latin-ext */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 700; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5aDdu2ui.woff2) format('woff2'); unicode-range: U+0100-02BA, U+02BD-02C5, U+02C7-02CC, U+02CE-02D7, U+02DD-02FF, U+0304, U+0308, U+0329, U+1D00-1DBF, U+1E00-1E9F, U+1EF2-1EFF, U+2020, U+20A0-20AB, U+20AD-20C0, U+2113, U+2C60-2C7F, U+A720-A7FF; } /* latin */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 700; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5a7duw.woff2) format('woff2'); unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD; }/* cyrillic-ext */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 400; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5aPdu2ui.woff2) format('woff2'); unicode-range: U+0460-052F, U+1C80-1C8A, U+20B4, U+2DE0-2DFF, U+A640-A69F, U+FE2E-FE2F; } /* cyrillic */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 400; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5ardu2ui.woff2) format('woff2'); unicode-range: U+0301, U+0400-045F, U+0490-0491, U+04B0-04B1, U+2116; } /* devanagari */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 400; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5a_du2ui.woff2) format('woff2'); unicode-range: U+0900-097F, U+1CD0-1CF9, U+200C-200D, U+20A8, U+20B9, U+20F0, U+25CC, U+A830-A839, U+A8E0-A8FF, U+11B00-11B09; } /* greek-ext */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 400; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5aLdu2ui.woff2) format('woff2'); unicode-range: U+1F00-1FFF; } /* greek */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 400; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5a3du2ui.woff2) format('woff2'); unicode-range: U+0370-0377, U+037A-037F, U+0384-038A, U+038C, U+038E-03A1, U+03A3-03FF; } /* vietnamese */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 400; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5aHdu2ui.woff2) format('woff2'); unicode-range: U+0102-0103, U+0110-0111, U+0128-0129, U+0168-0169, U+01A0-01A1, U+01AF-01B0, U+0300-0301, U+0303-0304, U+0308-0309, U+0323, U+0329, U+1EA0-1EF9, U+20AB; } /* latin-ext */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 400; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5aDdu2ui.woff2) format('woff2'); unicode-range: U+0100-02BA, U+02BD-02C5, U+02C7-02CC, U+02CE-02D7, U+02DD-02FF, U+0304, U+0308, U+0329, U+1D00-1DBF, U+1E00-1E9F, U+1EF2-1EFF, U+2020, U+20A0-20AB, U+20AD-20C0, U+2113, U+2C60-2C7F, U+A720-A7FF; } /* latin */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 400; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5a7duw.woff2) format('woff2'); unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD; } /* cyrillic-ext */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 700; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5aPdu2ui.woff2) format('woff2'); unicode-range: U+0460-052F, U+1C80-1C8A, U+20B4, U+2DE0-2DFF, U+A640-A69F, U+FE2E-FE2F; } /* cyrillic */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 700; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5ardu2ui.woff2) format('woff2'); unicode-range: U+0301, U+0400-045F, U+0490-0491, U+04B0-04B1, U+2116; } /* devanagari */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 700; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5a_du2ui.woff2) format('woff2'); unicode-range: U+0900-097F, U+1CD0-1CF9, U+200C-200D, U+20A8, U+20B9, U+20F0, U+25CC, U+A830-A839, U+A8E0-A8FF, U+11B00-11B09; } /* greek-ext */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 700; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5aLdu2ui.woff2) format('woff2'); unicode-range: U+1F00-1FFF; } /* greek */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 700; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5a3du2ui.woff2) format('woff2'); unicode-range: U+0370-0377, U+037A-037F, U+0384-038A, U+038C, U+038E-03A1, U+03A3-03FF; } /* vietnamese */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 700; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5aHdu2ui.woff2) format('woff2'); unicode-range: U+0102-0103, U+0110-0111, U+0128-0129, U+0168-0169, U+01A0-01A1, U+01AF-01B0, U+0300-0301, U+0303-0304, U+0308-0309, U+0323, U+0329, U+1EA0-1EF9, U+20AB; } /* latin-ext */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 700; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5aDdu2ui.woff2) format('woff2'); unicode-range: U+0100-02BA, U+02BD-02C5, U+02C7-02CC, U+02CE-02D7, U+02DD-02FF, U+0304, U+0308, U+0329, U+1D00-1DBF, U+1E00-1E9F, U+1EF2-1EFF, U+2020, U+20A0-20AB, U+20AD-20C0, U+2113, U+2C60-2C7F, U+A720-A7FF; } /* latin */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 700; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5a7duw.woff2) format('woff2'); unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD; }</style> </head> <body class="page-template-default page page-id-81 wp-embed-responsive" itemscope itemtype="https://schema.org/WebPage" data-spy="scroll" data-offset="30" data-target="#navtoc"> <div class="ht-sitecontainer ht-sitecontainer--wide"> <!-- .site-header --> <div class="site-header"> <header class="site-header__banner" itemscope itemtype="http://schema.org/WPHeader"> <div 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