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url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5aDdu2ui.woff2) format('woff2'); unicode-range: U+0100-02BA, U+02BD-02C5, U+02C7-02CC, U+02CE-02D7, U+02DD-02FF, U+0304, U+0308, U+0329, U+1D00-1DBF, U+1E00-1E9F, U+1EF2-1EFF, U+2020, U+20A0-20AB, U+20AD-20C0, U+2113, U+2C60-2C7F, U+A720-A7FF; } /* latin */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 700; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5a7duw.woff2) format('woff2'); unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD; }/* cyrillic-ext */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 400; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5aPdu2ui.woff2) format('woff2'); unicode-range: U+0460-052F, U+1C80-1C8A, U+20B4, U+2DE0-2DFF, U+A640-A69F, U+FE2E-FE2F; } /* cyrillic */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 400; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5ardu2ui.woff2) format('woff2'); unicode-range: U+0301, U+0400-045F, U+0490-0491, U+04B0-04B1, U+2116; } /* devanagari */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 400; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5a_du2ui.woff2) format('woff2'); unicode-range: U+0900-097F, U+1CD0-1CF9, U+200C-200D, U+20A8, U+20B9, U+20F0, U+25CC, U+A830-A839, U+A8E0-A8FF, U+11B00-11B09; } /* greek-ext */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 400; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5aLdu2ui.woff2) format('woff2'); unicode-range: U+1F00-1FFF; } /* greek */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 400; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5a3du2ui.woff2) format('woff2'); unicode-range: U+0370-0377, U+037A-037F, U+0384-038A, U+038C, U+038E-03A1, U+03A3-03FF; } /* vietnamese */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 400; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5aHdu2ui.woff2) format('woff2'); unicode-range: U+0102-0103, U+0110-0111, U+0128-0129, U+0168-0169, U+01A0-01A1, U+01AF-01B0, U+0300-0301, U+0303-0304, U+0308-0309, U+0323, U+0329, U+1EA0-1EF9, U+20AB; } /* latin-ext */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 400; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5aDdu2ui.woff2) format('woff2'); unicode-range: U+0100-02BA, U+02BD-02C5, U+02C7-02CC, U+02CE-02D7, U+02DD-02FF, U+0304, U+0308, U+0329, U+1D00-1DBF, U+1E00-1E9F, U+1EF2-1EFF, U+2020, U+20A0-20AB, U+20AD-20C0, U+2113, U+2C60-2C7F, U+A720-A7FF; } /* latin */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 400; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5a7duw.woff2) format('woff2'); unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD; } /* cyrillic-ext */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 700; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5aPdu2ui.woff2) format('woff2'); unicode-range: U+0460-052F, U+1C80-1C8A, U+20B4, U+2DE0-2DFF, U+A640-A69F, U+FE2E-FE2F; } /* cyrillic */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 700; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5ardu2ui.woff2) format('woff2'); unicode-range: U+0301, U+0400-045F, U+0490-0491, U+04B0-04B1, U+2116; } /* devanagari */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 700; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5a_du2ui.woff2) format('woff2'); unicode-range: U+0900-097F, U+1CD0-1CF9, U+200C-200D, U+20A8, U+20B9, U+20F0, U+25CC, U+A830-A839, U+A8E0-A8FF, U+11B00-11B09; } /* greek-ext */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 700; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5aLdu2ui.woff2) format('woff2'); unicode-range: U+1F00-1FFF; } /* greek */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 700; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5a3du2ui.woff2) format('woff2'); unicode-range: U+0370-0377, U+037A-037F, U+0384-038A, U+038C, U+038E-03A1, U+03A3-03FF; } /* vietnamese */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 700; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5aHdu2ui.woff2) format('woff2'); unicode-range: U+0102-0103, U+0110-0111, U+0128-0129, U+0168-0169, U+01A0-01A1, U+01AF-01B0, U+0300-0301, U+0303-0304, U+0308-0309, U+0323, U+0329, U+1EA0-1EF9, U+20AB; } /* latin-ext */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 700; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5aDdu2ui.woff2) format('woff2'); unicode-range: U+0100-02BA, U+02BD-02C5, U+02C7-02CC, U+02CE-02D7, U+02DD-02FF, U+0304, U+0308, U+0329, U+1D00-1DBF, U+1E00-1E9F, U+1EF2-1EFF, U+2020, U+20A0-20AB, U+20AD-20C0, U+2113, U+2C60-2C7F, U+A720-A7FF; } /* latin */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 700; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5a7duw.woff2) format('woff2'); unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD; }/* cyrillic-ext */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 400; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5aPdu2ui.woff2) format('woff2'); unicode-range: U+0460-052F, U+1C80-1C8A, U+20B4, U+2DE0-2DFF, U+A640-A69F, U+FE2E-FE2F; } /* cyrillic */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 400; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5ardu2ui.woff2) format('woff2'); unicode-range: U+0301, U+0400-045F, U+0490-0491, U+04B0-04B1, U+2116; } /* devanagari */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 400; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5a_du2ui.woff2) format('woff2'); unicode-range: U+0900-097F, U+1CD0-1CF9, U+200C-200D, U+20A8, U+20B9, U+20F0, U+25CC, U+A830-A839, U+A8E0-A8FF, U+11B00-11B09; } /* greek-ext */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 400; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5aLdu2ui.woff2) format('woff2'); unicode-range: U+1F00-1FFF; } /* greek */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 400; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5a3du2ui.woff2) format('woff2'); unicode-range: U+0370-0377, U+037A-037F, U+0384-038A, U+038C, U+038E-03A1, U+03A3-03FF; } /* vietnamese */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 400; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5aHdu2ui.woff2) format('woff2'); unicode-range: U+0102-0103, U+0110-0111, U+0128-0129, U+0168-0169, U+01A0-01A1, U+01AF-01B0, U+0300-0301, U+0303-0304, U+0308-0309, U+0323, U+0329, U+1EA0-1EF9, U+20AB; } /* latin-ext */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 400; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5aDdu2ui.woff2) format('woff2'); unicode-range: U+0100-02BA, U+02BD-02C5, U+02C7-02CC, U+02CE-02D7, U+02DD-02FF, U+0304, U+0308, U+0329, U+1D00-1DBF, U+1E00-1E9F, U+1EF2-1EFF, U+2020, U+20A0-20AB, U+20AD-20C0, U+2113, U+2C60-2C7F, U+A720-A7FF; } /* latin */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 400; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5a7duw.woff2) format('woff2'); unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD; } /* cyrillic-ext */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 700; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5aPdu2ui.woff2) format('woff2'); unicode-range: U+0460-052F, U+1C80-1C8A, U+20B4, U+2DE0-2DFF, U+A640-A69F, U+FE2E-FE2F; } /* cyrillic */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 700; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5ardu2ui.woff2) format('woff2'); unicode-range: U+0301, U+0400-045F, U+0490-0491, U+04B0-04B1, U+2116; } /* devanagari */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 700; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5a_du2ui.woff2) format('woff2'); unicode-range: U+0900-097F, U+1CD0-1CF9, U+200C-200D, U+20A8, U+20B9, U+20F0, U+25CC, U+A830-A839, U+A8E0-A8FF, U+11B00-11B09; } /* greek-ext */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 700; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5aLdu2ui.woff2) format('woff2'); unicode-range: U+1F00-1FFF; } /* greek */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 700; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5a3du2ui.woff2) format('woff2'); unicode-range: U+0370-0377, U+037A-037F, U+0384-038A, U+038C, U+038E-03A1, U+03A3-03FF; } /* vietnamese */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 700; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5aHdu2ui.woff2) format('woff2'); unicode-range: U+0102-0103, U+0110-0111, U+0128-0129, U+0168-0169, U+01A0-01A1, U+01AF-01B0, U+0300-0301, U+0303-0304, U+0308-0309, U+0323, U+0329, U+1EA0-1EF9, U+20AB; } /* latin-ext */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 700; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5aDdu2ui.woff2) format('woff2'); unicode-range: U+0100-02BA, U+02BD-02C5, U+02C7-02CC, U+02CE-02D7, U+02DD-02FF, U+0304, U+0308, U+0329, U+1D00-1DBF, U+1E00-1E9F, U+1EF2-1EFF, U+2020, U+20A0-20AB, U+20AD-20C0, U+2113, U+2C60-2C7F, U+A720-A7FF; } /* latin */ @font-face { font-family: 'Noto Sans'; font-style: normal; font-weight: 700; font-stretch: 100%; font-display: swap; src: url(https://kb.jetpackcrm.com/wp-content/fonts/noto-sans/o-0bIpQlx3QUlC5A4PNB6Ryti20_6n1iPHjc5a7duw.woff2) format('woff2'); unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD; }</style> </head> <body class="page-template-default page page-id-254 wp-embed-responsive jps-theme-knowall" itemscope itemtype="https://schema.org/WebPage" data-spy="scroll" data-offset="30" data-target="#navtoc"> <div class="ht-sitecontainer ht-sitecontainer--wide">  <div class="site-header"> <header class="site-header__banner" itemscope itemtype="http://schema.org/WPHeader"> <div class="ht-container">  <div class="site-logo"> <a href="https://kb.jetpackcrm.com" data-ht-sitetitle="Jetpack CRM"> <img alt="Jetpack CRM" src="https://kb.jetpackcrm.com/wp-content/uploads/2022/01/Jetpack-CRM-horizontal.png" srcset="https://kb.jetpackcrm.com/wp-content/uploads/2022/01/Jetpack-CRM-horizontal.png 1x, https://kb.jetpackcrm.com/wp-content/uploads/2022/01/Jetpack-CRM-horizontal@2x.png 2x" /> <meta itemprop="headline" content="Jetpack CRM"> </a> </div>   <nav class="nav-header" itemscope itemtype="https://schema.org/SiteNavigationElement"> <button id="ht-navtoggle" class="nav-header__mtoggle"><span>Menu</span></button> <ul id="menu-knowall-navigation-menu" class="nav-header__menuwrapper"><li id="menu-item-2755" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-home menu-item-has-children menu-item-2755"><a href="https://kb.jetpackcrm.com">Home</a> <ul class="sub-menu"> <li id="menu-item-304" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-304"><a href="https://jetpackcrm.com">Jetpack CRM Home</a></li> <li id="menu-item-306" class="menu-item menu-item-type-custom 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itemtype="https://schema.org/BreadcrumbList" > <li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <a itemprop="item" href="https://kb.jetpackcrm.com"> <span itemprop="name">Home</span> <svg class="hkb-breadcrumbs__icon" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 19 34.1"><g><path d="M19,17c0,0.5-0.2,1-0.6,1.4L3.4,33.5c-0.8,0.8-2,0.8-2.8,0c-0.8-0.8-0.8-2,0-2.8L14.2,17L0.6,3.4c-0.8-0.8-0.8-2,0-2.8 c0.8-0.8,2-0.8,2.8,0l15.1,15.1C18.8,16,19,16.5,19,17z"/></g></svg> </a> <meta itemprop="position" content="1" /> </li> <li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <span> <span itemprop="name">Jetpack CRM Support Policy</span> <link itemprop="item" href="https://kb.jetpackcrm.com/jetpackcrm-support-policy/" /> </span> <meta itemprop="position" content="2" /> </li> </ol> </div>  <form class="hkb-site-search" method="get" action="https://kb.jetpackcrm.com/"> <label class="hkb-screen-reader-text" for="hkb-search">Search For</label> <input id="hkb-search" class="hkb-site-search__field" type="text" value="" placeholder="Ask a question or enter a search term" name="s" autocomplete="off"> <img class="hkb-site-search__loader" src="https://kb.jetpackcrm.com/wp-content/themes/knowall/img/loading.svg" alt="Searching..." /> <input type="hidden" name="ht-kb-search" value="1" /> <input type="hidden" name="lang" value=""/> <button class="hkb-site-search__button" type="submit"><span>Search</span></button> </form> </div> </div>  <div class="ht-page ht-page--sidebaroff"> <div class="ht-container"> <div class="ht-page__content"> <article class="hkb-article"> <header class="hkb-article__header"> <h1 class="hkb-article__title">Jetpack CRM Support Policy</h1> </header> <div class="hkb-article__content" itemprop="articleBody"> <p>At <strong>Jetpack CRM</strong> we take pride in providing efficient support via our help desk. Our support policy below outlines what we can and can’t assist with when it comes to support.</p> <h2 class="wp-block-heading" id="scope-of-support">Scope of Support</h2> <p>We provide support for the <strong>core</strong> and the <strong>extensions</strong>. The table below summarises what we can and cannot assist with:</p> <figure class="wp-block-table"><table><tbody><tr><td>Assistance installing and setting up the CRM</td><td>Happy to help ☺</td><td> </td></tr><tr><td>Technical questions about the CRM’s built-in features and functionality (including extensions)</td><td>Happy to help ☺</td><td> </td></tr><tr><td>Product bug fixes</td><td>Happy to help ☺</td><td> </td></tr><tr><td>Compatibility with 3rd party plugins</td><td> </td><td>Cannot help ☹</td></tr><tr><td>Customizing product visuals or functionality</td><td> </td><td>Cannot help ☹</td></tr><tr><td>Server technical assistance & configuration</td><td> </td><td>Cannot help ☹</td></tr><tr><td>Help with Client Specific Requests</td><td> </td><td>Cannot help ☹</td></tr><tr><td>Custom development and code</td><td></td><td>Cannot help ☹</td></tr></tbody></table></figure> <p>We do not provide general <a href="https://wordpress.org/">WordPress support</a>. Please refer to the <a href="https://wordpress.org/support/">WordPress.org forums</a> for general WordPress support (i.e. what is WordPress and how to use it).</p> <p>We prioritise <strong>extensions support</strong> over the <strong>core CRM</strong>. This is because we give priority to our <strong>paying customers</strong> (and is only available for those who have an active subscription).</p> <p>Support is provided to the original license holder and are non-transferable. We can only support the number of sites listed specified in your license.</p> <h2 class="wp-block-heading" id="server-access">Server Access</h2> <p>In some circumstances, we may request or be provided access to your web server(s) and/or WordPress administration panel to help diagnose and address issues.</p> <p>We remind customers that we cannot be held responsible for any consequences of any access granted. It remains the responsibility of the customer to ensure data integrity, availability and security. We suggest customers take appropriate backup and security measures before and after granting access.</p> <h2 class="wp-block-heading" id="bug-fixing">Bug Fixing</h2> <p>We are committed to regularly updating the core and the extensions. If you encounter a bug, please <a href="http://kb.jetpackcrm.com/reporting-bugs-to-us/">report it to our support team</a> for them to investigate. Any security related bug is fixed immediately and an update released as soon as practicably possible.</p> <h2 class="wp-block-heading">Submitting a ticket</h2> <p>If you’ve read the above, thoroughly checked the knowledge base for answers, and believe your support request is within the above classifications, then you can <a href="http://kb.jetpackcrm.com/submit-a-ticket/">submit a ticket here</a>.</p> </div> </article> </div> </div> </div>   <footer class="site-footer" itemscope itemtype="https://schema.org/WPFooter"> <div class="ht-container"> <div class="site-footer__copyright" role="contentinfo">© Copyright <a href="https://jetpackcrm.com">Jetpack CRM</a>.</div> <nav class="nav-footer"> <div class="menu-footer-menu-container"><ul id="menu-footer-menu" class=""><li id="menu-item-262" class="menu-item menu-item-type-post_type menu-item-object-page current-menu-item page_item page-item-254 current_page_item menu-item-262"><a href="https://kb.jetpackcrm.com/jetpackcrm-support-policy/" aria-current="page">Jetpack CRM Support Policy</a></li> <li id="menu-item-1637" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1637"><a href="https://github.com/Automattic/jetpack-crm-code-examples">Code Examples</a></li> </ul></div> </nav> </div> </footer>  <script type="text/javascript" id="ht-kb-frontend-scripts-js-extra"> /* <![CDATA[ */ var voting = {"ajaxurl":"https:\/\/kb.jetpackcrm.com\/wp-admin\/admin-ajax.php","ajaxnonce":"19087a6a50"}; 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