File a Claim

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Orders</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/shop/returns-exchanges.htm">Returns & Exchanges</a></li> <div class="desktop-only shop-addition"> <a role="menuitem" tabindex="-1" href="https://www.usps.com/store/go-now.htm"><img src="https://www.usps.com/store/go-now.png" alt="Store image with call to action."/></a> </div> </ul> <form tabindex="-1" role="search" method="get" class="search global-header--search" action="https://www.usps.com/search"> <span tabindex="-1" aria-hidden="false" class="input--wrap"> <label class="visuallyhidden" tabindex="-1" for="global-header--search-track-store">Search the Postal Store: Keyword or SKU</label> <input tabindex="-1" autocomplete="off" placeholder="Search the Postal Store: Keyword or SKU" class="search--track-input input--field q global-header--search-track" id="global-header--search-track-store" maxlength="256" name="q" type="text"> <div class="autocorrect"><ul></ul></div> <input tabindex="-1" value="Search" class="input--search search--submit" type="submit"> </span> </form> </div> </li> <li class="menuheader" > <a tabindex="-1" name="navbusiness" id="navbusiness" href="#navinternational" class="hidden-skip">Skip Business Links</a> <a aria-expanded="false" class="menuitem" tabindex="0" aria-haspopup="true" role="menuitem" href="https://www.usps.com/business/">Business</a> <div class="repos"> <ul role="menu" aria-hidden="true" class="tools"> <h3>Tools</h3> <li class="tool-calc"><a role="menuitem" tabindex="-1" href="https://postcalc.usps.com/business">Calculate a Business Price</a></li> <li class="tool-eddm"><a role="menuitem" tabindex="-1" href="https://eddm.usps.com/eddm/customer/routeSearch.action">Every Door Direct Mail</a></li> <div class="desktop-only business-addition"> <a role="menuitem" tabindex="-1" href="https://www.usps.com/business/go-now.htm"><img src="https://www.usps.com/business/go-now.png" alt="Business image with call to action."/></a> </div> </ul> <ul role="menu" aria-hidden="true"> <h3>Learn About</h3> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/business-shipping.htm">Business Shipping</a></li> <ul> <li><a role="menuitem" tabindex="-1" href="https://www.uspssmartpackagelockers.com/business">Ship to USPS Smart Locker</a></li> </ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/advertise-with-mail.htm">Advertising with Mail</a></li> <ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/every-door-direct-mail.htm">Using EDDM</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/vendors.htm">Mailing & Printing Services</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/customized-direct-mail.htm">Customized Direct Mail</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/political-mail.htm">Political Mail</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/promotions-incentives.htm">Promotions & Incentives</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/informed-delivery.htm">Informed Delivery Marketing</a></li> </ul> </ul> <ul role="menu" aria-hidden="true"> <h3 class="desktop-only"> </h3> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/connect/">USPS Connect</a></li> <ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/connect/ecommerce.htm">eCommerce</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/connect/local.htm">Local</a></li> </ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/postage-options.htm">Postage Options</a></li> <ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/verify-postage.htm">Verifying Postage</a></li> </ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/return-services.htm">Returns Services</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/label-broker.htm">Label Broker for Business</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/international-shipping.htm">International Business Shipping</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/manage-mail.htm">Managing Business Mail</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/web-tools-apis/">USPS & Web Tools APIs</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/prices.htm">Prices</a></li> </ul> <form tabindex="-1" role="search" method="get" class="search global-header--search business-bottom" action="https://www.usps.com/search"> <span tabindex="-1" aria-hidden="false" class="input--wrap"> <label tabindex="-1" class="visuallyhidden" for="global-header--search-track-business">Search USPS.com</label> <input tabindex="-1" autocomplete="off" placeholder="Search or Enter a Tracking Number" class="search--track-input input--field q global-header--search-track" id="global-header--search-track-business" maxlength="256" name="q" type="text"> <div class="autocorrect"><ul></ul></div> <input tabindex="-1" value="Search" class="input--search search--submit" type="submit"> </span> </form> </div> </li> <li class="menuheader" > <a tabindex="-1" name="navinternational" id="navinternational" href="#navhelp" class="hidden-skip">Skip International Links</a> <a class="menuitem" tabindex="0" aria-expanded="false" aria-haspopup="true" role="menuitem" href="https://www.usps.com/international/">International</a> <div class="repos"> <ul role="menu" aria-hidden="true" class="tools"> <h3>Tools</h3> <li class="tool-calc"><a role="menuitem" tabindex="-1" href="https://postcalc.usps.com/?country=10440">Calculate International Prices</a></li> <li class="tool-international-labels"><a role="menuitem" tabindex="-1" href="https://cnsb.usps.com/">Print International Labels</a></li> <li class="tool-international-forms"><a role="menuitem" tabindex="-1" href="https://cfo.usps.com/cfo-web/labelInformation.html">Print Customs Forms</a></li> <div class="desktop-only international-addition"> <a role="menuitem" tabindex="-1" href="https://www.usps.com/international/go-now.htm"><img src="https://www.usps.com/international/go-now.png" alt="International image with call to action" /></a> </div> </ul> <ul role="menu" aria-hidden="true"> <h3>Learn About</h3> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/">International Sending</a></li> <ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/letters.htm">How to Send a Letter Internationally</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/preparing-international-shipments.htm">How to Send a Package Internationally</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/shipping-restrictions.htm">International Shipping Restrictions</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/international-how-to.htm">Shipping Internationally Online</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/insurance-extra-services.htm">International Insurance & Extra Services</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/customs-forms.htm">Completing Customs Forms</a></li> </ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/ship/apo-fpo-dpo.htm?pov=international">Military & Diplomatic Mail</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/money-transfers.htm">Sending Money Abroad</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/passports.htm">Passports</a></li> </ul> <ul role="menu" aria-hidden="true"> <h3 class="desktop-only"> </h3> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/mail-shipping-services.htm">Comparing International Shipping Services</a></li> <ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/priority-mail-express-international.htm">Priority Mail Express International</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/priority-mail-international.htm">Priority Mail International</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/first-class-package-international-service.htm">First-Class Package International Service</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/first-class-mail-international.htm">First-Class Mail International</a></li> </ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/help/international-claims.htm">Filing an International Claim</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/help/international-refunds.htm">Requesting an International Refund</a></li> </ul> <form tabindex="-1" role="search" method="get" class="search global-header--search" action="https://www.usps.com/search"> <span tabindex="-1" aria-hidden="false" class="input--wrap"> <label tabindex="-1" class="visuallyhidden" for="global-header--search-track-international">Search USPS.com</label> <input tabindex="-1" autocomplete="off" placeholder="Search or Enter a Tracking Number" class="search--track-input input--field q global-header--search-track" id="global-header--search-track-international" maxlength="256" name="q" type="text" /> <div class="autocorrect"><ul></ul></div> <input tabindex="-1" value="Search" class="input--search search--submit" type="submit" /> </span> </form> </div> </li> <li class="menuheader" > <a tabindex="-1" name="navhelp" id="navhelp" href="#navsearch" class="hidden-skip">Skip Help Links</a> <a aria-expanded="false" class="menuitem" 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USPS.com</label> </span> <form tabindex="-1" role="search" method="get" class="search global-header--search" action="https://www.usps.com/search/results.htm?PNO=1&keyword="> <span tabindex="-1" aria-hidden="false" class="input--wrap"> <label tabindex="-1" class="visuallyhidden" for="global-header--search-track-search">Search USPS.com</label> <input tabindex="-1" autocomplete="off" placeholder="Search or Enter a Tracking Number" class="search--track-input input--field q global-header--search-track" id="global-header--search-track-search" maxlength="256" name="q" type="text" /> <div class="autocorrect"><ul></ul></div> <input tabindex="-1" value="Search" class="input--search search--submit" type="submit" /> </span> </form> <div class="empty-search"> <p>Top Searches</p> <ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/search/results.htm?PNO=1&keyword=PO%20Boxes">PO BOXES</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/search/results.htm?PNO=1&keyword=Passports">PASSPORTS</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/search/results.htm?PNO=1&keyword=Free%20Boxes">FREE BOXES</a></li> </ul> </div>  </div> </li> </ul> </nav> <div class="search--wrapper-hidden" id="search--display"> <span aria-hidden="false" class="input--wrap-label"> </span> <form role="search" method="get" class="search global-header--search" action="https://www.usps.com/search/results.htm?PNO=1&keyword="> <span aria-hidden="false" class="input--wrap"> <div class="easy-autocomplete search-box"> <label class="visuallyhidden" for="global-header--search-track-mob-search">Enter Search term for Search USPS.com</label> <input autocomplete="off" placeholder="Search or Enter a Tracking Number" class="search--track-input input--field q fsrVisible global-header--search-track" id="global-header--search-track-mob-search" maxlength="256" name="q" type="text" /> <input value="Search" 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.container-fluid p.disclaimer, .container-fluid ul.disclaimer, .container-fluid li.disclaimer { font-family: "HelveticaNeueW02-55Roma","Helvetica Neue",Helvetica,Arial,sans-serif; font-size:10pt; line-height: 10pt; color:#000000; } .static-alert { font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; font-size:13pt; line-height: 15pt; } a { font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; font-weight:normal; } ul, ol { margin-top: 15px; margin-bottom: 10px; list-style-type: disc; margin-left: 0; } ul li,ol li { padding-top: 5px; padding-bottom: 5px; font-family: "HelveticaNeueW02-55Roma","Helvetica Neue",Helvetica,Arial,sans-serif; font-size: 16px; line-height: 22px; color: #000000; } .fonts { border: 1px solid #f637c6; } .fonts .inverse, h4+h5,.inline,.fonts .disclaimer,.static-alert { border-bottom: 5px solid #f637c6; } p+ul,p+ol { margin-top: 0; } .left { text-align: left; float:none; clear:both; } .center { text-align:center; } .sm-txt-title { width: 100%; } a:focus, a:hover { text-decoration:none; color:#595959; } .button--primary { background-color: #333366; padding: 10px 20px; color: #FFFFFF; border-radius: 3px; margin: 20px 0; display: inline-block; font-size: 16px; min-width: 150px; text-align: center; white-space: nowrap; font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; } a.button--primary:hover, .no-touch .expand-unit a.button--primary:hover,.no-touch .expand-unit a.button--primary:focus, .no-touch a.button--primary:focus, .no-touch a.button--primary:hover{ color:#333366; text-decoration:none; background: #F7F7F7; } .button--secondary { color: #333366; padding: 10px 20px; margin: 0; display: inline-block; font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; border-radius: 3px; font-size: 16px; min-width: 150px; text-align: center; white-space: nowrap; background-color:#FFFFFF; border:1px solid #333366; border-radius: 3px; margin: 12px 0 25px 0; max-width:none; } .button--secondary:hover { color:#595959; text-decoration:none; background-color:#F7f7f7 } .button--secondary:hover:after{ background-image: url(https://www.usps.com/assets/images/home/text-link-carat-grey.svg); } .button--link { color:#333366; font-size:16px; line-height:16px; font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; } .button--link:after { content: ""; display: inline-block; height: 15px; width: 20px; background-image: url(/assets/images/home/text-link-carat-red.svg); background-repeat: no-repeat; margin-left: 10px; top: 2px; position: relative; left: -5px; } .button--link:hover { color: #337ab7; text-decoration:none; text-decoration: none; } .button--link:hover:after{ background-image: url(https://www.usps.com/assets/images/home/text-link-carat-grey.svg); } p a.button--primary, p a.button--secondary { margin: 0 15px 15px 0; max-width: 225px; } /* :not(.faq-section) h3 a { color:#333366; text-decoration:none; font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; position: relative; } :not(.faq-section) h3 a:after { content: ""; display: inline-block; background-image: url(https://www.usps.com/assets/images/home/text-link-carat-red.svg); background-repeat: no-repeat; margin-left: -25px; position: relative; height: 15px; width: 15px; left: 30px; top: 0px; } */ .no-overflow { overflow:hidden; } .drop-shadow { box-shadow: 2px 2px 8px 1px #595959; } .jumbotron { padding-top: 0; padding-bottom: 0; overflow: hidden; margin-bottom: 60px; } .titlecut p { padding-right:30%; } @media (max-width: 992px){ .titlecut p { padding-right:15%; } /* FONTS */ .button--holder { text-align: center; } .container-fluid h2, .jumbotron h2 { margin-top:30px; margin-bottom:15px; } .container-fluid h2, .jumbotron h2 { margin-top:15px; margin-bottom:15px; } p.button--holder { text-align: left; margin-top:0; width:100%; white-space:nowrap; } .jumbotron.hero-component { padding-bottom:20px; } } @media (max-width: 767px) { .titlecut p { padding-right:0%; } .titlecut p a { margin-bottom: 50px; } /* FONTS */ .page-wrap { padding-left: 0px!important; padding:0px!important; } .jumbotron .col-xs-12 img { padding-left: 0!important; margin-left: -15px!important; width: 115%; padding-right: 0; } .content { padding-left: 0px!important; } .jumbotron { margin-bottom: 30px;!important } .jumbotron img { padding-left: 0!important; margin-left: -15px!important; } .col-lg-1, .col-lg-10, .col-lg-11, .col-lg-12, .col-lg-2, .col-lg-3, .col-lg-4, .col-lg-5, .col-lg-6, .col-lg-7, .col-lg-8, .col-lg-9, .col-md-1, .col-md-10, .col-md-11, .col-md-12, .col-md-2, .col-md-3, .col-md-4, .col-md-5, .col-md-6, .col-md-7, .col-md-8, .col-md-9, .col-sm-1, .col-sm-10, .col-sm-11, .col-sm-12, .col-sm-2, .col-sm-3, .col-sm-4, .col-sm-5, .col-sm-6, .col-sm-7, .col-sm-8, .col-sm-9, .col-xs-1, .col-xs-10, .col-xs-11, .col-xs-12, .col-xs-2, .col-xs-3, .col-xs-4, .col-xs-5, .col-xs-6, .col-xs-7, .col-xs-8, .col-xs-9 { position: relative; min-height: 1px; padding-right: 10px!important; padding-left: 10px!important; } } /* expand */ /* faq */ .faq-section span.expand, .visible-expand span.expand { margin-right: 45px; display:block; } .container-fluid.faq-section { padding-bottom: 50px; } .faq-section { } .faq-unit:last-of-type,.expand-unit:last-of-type { border-bottom: 1px solid #d8d8d8; } .faq-section h2,.visible-expand h2 { margin-bottom: 30px; } .faq-unit>h4, .expand-unit>h4 { font-size: 18px; line-height: 22px; padding-right: 35px; position:relative; padding-left: 30px; } .faq-unit h4 a, .expand-unit h4 a { text-decoration:none; color:#333366; position:relative; width:100%; display:inline-block; } .faq-unit>h4:after, .expand-unit>h4:after { content: ""; display: inline-block; position: absolute; right:0; background-size: 25px 25px; top: 20%; width: 25px; background-repeat: no-repeat; background-position: 0 0; height: 25px; background-image: url(https://www.usps.com/component-guide/blue-caret.svg); -ms-transform: rotate(90deg); -webkit-transform: rotate(90deg); transform: rotate(90deg); transition: transform 0.2s ease-out; } .faq-unit.active h4:after, .expand-unit.active h4:after { background-image: url(https://www.usps.com/component-guide/blue-caret.svg); -ms-transform: rotate(-90deg); -webkit-transform: rotate(-90deg); transform: rotate(-90deg); transition: transform 0.2s ease-out; } .faq-unit,.expand-unit { padding-left:0; padding-right:0; padding-top:15px; padding-bottom:15px; border-top: 1px solid #d8d8d8; } .faq-unit.active, .faq-unit:hover, .expand-unit:active, .expand-unit:hover { background:#ededed; color:#333366; } .faq-unit .drawer,.faq-unit.active .drawer{ padding-left: 30px; } .faq-unit .drawer, .expand-unit .drawer { display: none; } .faq-unit.active .drawer, .expand-unit.active .drawer { display: block; } .faq-unit.active .drawer p, .expand-unit.active .drawer p { display: block; color:#333366; padding-right: 10px; } span.expand { font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 18px; line-height: 32px; color: #333366; float: right; top:10px; cursor: pointer; position: relative; padding: 30px 0; white-space:nowrap; } span.expand:after { content: ""; display: inline-block; background-image: url(/component-guide/blue-caret.svg); background-repeat: no-repeat; margin-left: -25px; position: relative; height: 20px; width: 20px; left: 30px; top: 10px; -ms-transform: rotate(90deg); -webkit-transform: rotate(90deg); transform: rotate(90deg); transition: transform 0.2s ease-out; } span.expand.active:after { -ms-transform: rotate(-90deg); -webkit-transform: rotate(-90deg); transform: rotate(-90deg); top:0; transition: transform 0.2s ease-out; } .visible-expand div.expand-unit { padding-left: 0; } .visible-expand div.expand-unit>p { padding-left: 0; } .visible-expand { margin-bottom: 50px; } .visible-expand div.expand-unit>h4 { padding-left: 0; padding-right:15%; } .visible-expand div.expand-unit>p { padding-left: 0; margin-top: 0; margin-bottom: 0; width:65%; } .visible-expand .expand-unit .drawer { width:100%; padding-left:15px; } .visible-expand .expand-unit p, .visible-expand .expand-unit.active .drawer p { color:#000000; } .faq-section.full-width .faq-unit h4 a { width: 90%; } .expand-unit.active .expand-more{ display:none; } .expand-unit .expand-less{ display:none; } .expand-unit.active .expand-less{ display: inline-block; } .expand-unit { padding-bottom:30px; } .faq-section.full-width .faq-unit h4 { padding-right: 20%; } .full-width .faq-unit.active .drawer * { padding-right:30%; } .inline-disclaimer { display:inline !important; } .faq-unit h4 { cursor: pointer; } .faq-unit:last-of-type,.expand-unit:last-of-type { border-bottom: 1px solid #d8d8d8; } .faq-section h2,.visible-expand h2 { margin-bottom: 30px; } .faq-unit>h4, .expand-unit>h4 { font-size: 18px; line-height: 22px; padding-right: 35px; position:relative; } .expand-unit>h4 { padding-left:30px; } .faq-unit>h4 a, .expand-unit>h4 a { text-decoration:none; color:#333366; position:relative; width:100%; display:inline-block; } .faq-unit>h4:after, .expand-unit>h4:after,.expand-unit>.header-3:after,.expand-unit>.header-4:after { content: ""; display: inline-block; position: absolute; right:0; background-size: 25px 25px; top: 20%; width: 25px; background-repeat: no-repeat; background-position: 0 0; height: 25px; background-image: url(https://www.usps.com/component-guide/blue-caret.svg); -ms-transform: rotate(90deg); -webkit-transform: rotate(90deg); transform: rotate(90deg); transition: transform 0.2s ease-out; } .faq-unit.active>h4:after, .expand-unit.active>h4:after,.expand-unit.active>.header-3:after,.expand-unit.active>.header-4:after { background-image: url(https://www.usps.com/component-guide/blue-caret.svg); -ms-transform: rotate(-90deg); -webkit-transform: rotate(-90deg); transform: rotate(-90deg); transition: transform 0.2s ease-out; } .faq-unit,.expand-unit { padding-left:0; padding-right:0; padding-top:15px; padding-bottom:15px; border-top: 1px solid #d8d8d8; } .jumbotron .faq-unit.active, .jumbotron .faq-unit:hover, .jumbotron .expand-unit:active, .jumbotron .expand-unit:hover { background:#f7f7f7; color:#333366; } .faq-unit .drawer,.faq-unit.active .drawer{ padding-left: 30px; } .faq-unit .drawer, .expand-unit .drawer { display: none; } .faq-unit.active .drawer, .expand-unit.active .drawer { display: block; } .faq-unit.active .drawer p, .expand-unit.active .drawer p { display: block; color:#333366; padding-right: 10px; } @media (max-width: 992px){ .faq-section h2,.faq-unit,.expand-unit,.visible-expand h2 { margin-left: 0!important; margin-right: 0!important; } } span.expand { font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 18px; line-height: 32px; color: #333366; float: right; top:10px; cursor: pointer; position: relative; padding: 30px 0; white-space:nowrap; } span.expand:after { content: ""; display: inline-block; background-image: url(/component-guide/blue-caret.svg); background-repeat: no-repeat; margin-left: -25px; position: relative; height: 20px; width: 20px; left: 30px; top: 10px; -ms-transform: rotate(90deg); -webkit-transform: rotate(90deg); transform: rotate(90deg); transition: transform 0.2s ease-out; } span.expand.active:after { -ms-transform: rotate(-90deg); -webkit-transform: rotate(-90deg); transform: rotate(-90deg); top:0; transition: transform 0.2s ease-out; } .visible-expand h2 { white-space: normal; display: inline-block; } .visible-expand div.expand-unit { padding-left: 0; } .visible-expand div.expand-unit>p { padding-left: 0; } .visible-expand { margin-bottom: 50px; } .visible-expand div.expand-unit>h4 { padding-left: 0; padding-right:15%; } .visible-expand div.expand-unit>p { padding-left: 0; margin-top: 0; margin-bottom: 0; width:65%; } .visible-expand .expand-unit .drawer { width:64%; padding-left:15px; } .visible-expand .expand-unit p, .visible-expand .expand-unit.active .drawer p { color:#000000; } .expand-unit.active .expand-more{ display:none; } .expand-unit .expand-less{ display:none; } .expand-unit.active .expand-less{ display: inline-block; } .expand-unit { padding-bottom:30px; } strong, h4 { font-weight:normal; font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; } @media (min-width: 744px){ .hero-component .row.bg-img { background: url(/assets/images/ship/packages/hero-image-shipments-desktop.png); background-repeat: no-repeat; background-position: 100% 0; background-size: 50% 100%; overflow: visible; max-width: none; } } .nowrap { white-space: nowrap; } span.expand-all { font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 18px; line-height: 32px; color: #333366; cursor: pointer; white-space: nowrap; float: right; bottom: 0; position: absolute; right: 50px; } span.expand-all:after { content: ""; display: inline-block; background-image: url(/component-guide/blue-caret.svg); background-repeat: no-repeat; margin-left: -25px; position: relative; height: 20px; width: 20px; left: 30px; top: 10px; -ms-transform: rotate(90deg); -webkit-transform: rotate(90deg); transform: rotate(90deg); transition: transform 0.2s ease-out; } span.expand-all.active:after { -ms-transform: rotate(-90deg); -webkit-transform: rotate(-90deg); transform: rotate(-90deg); top: 0; transition: transform 0.2s ease-out; } .expand-unit .drawer h4 { margin-top: 23px; } a sup { text-decoration: none; font-size: 75%; vertical-align: super; top: 0; line-height: 16px; display: inline-block; } a:hover sup { border-bottom: 1px solid #333366; padding-bottom: 3px; } .drawer h5 { border-bottom: 0; margin-top: 20px; margin-bottom: 0; } p a.button--primary, p a.button--secondary { max-width:none; text-decoration:none!important; } @media (max-width: 776px){ .visible-expand div.expand-unit>p { padding-left: 0; margin-top: 0; margin-bottom: 0; width:95%; } .visible-expand .expand-unit .drawer { width:95%; padding-left:15px; } } @media (max-width: 992px){ /* FAQ SECTION/EXPAND */ .faq-section h2,.faq-unit,.expand-unit,.visible-expand h2 { margin-left: 5px!important; margin-right: 5px!important; } .faq-unit { padding-left: 0px; padding-right: 0px; } } </style> <style> @media (min-width: 768px){ .vdrawers .expandv { display:none; } .img-draw {float:right;margin-right:25px; margin-left:75px;margin-bottom:30px;position:absolute; right:0px;} } @media (max-width: 767px){ .img-draw{display:inline-block; margin: 0 auto;padding-top:30px;} .v-tab .active div.visuallyhidden { display:block; height:auto; width:auto; clip:auto; } .vdrawers .expandv { margin-right: 30px; display: inline-block; font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 18px; line-height: 32px; color: #333366; top: 0; right:15px; position: relative; cursor: pointer; padding: 0 0 10px 0; white-space: nowrap; float: right; } .vdrawers .expandv:after { content: ""; height: 25px; width: 25px; background-image: url(/component-guide/blue-caret.svg); background-repeat: no-repeat; display: inline-block; top: 10px; position: absolute; right: -30px; -ms-transform: rotate(90deg); -webkit-transform: rotate(90deg); transform: rotate(90deg); transition: transform 0.2s ease-out; } .vdrawers.active .expandv:after { -ms-transform: rotate(-90deg); -webkit-transform: rotate(-90deg); transform: rotate(-90deg); transition: transform 0.2s ease-out; top:0; } .vdrawers h2 { padding: 30px 0 10px 0; margin: 0; display: block; } .v-tab>div.active div .header-2, .v-tab> div.active div .header-3, .v-tab>div.active div .header-5, .v-tab>div.active div .header-4 { margin-top: 1.5em; margin-bottom: 1.0em; } .v-tab p { padding-top:0; padding-bottom:0; margin-top:0; margin-bottom:0; } .v-tab p.button--holder { padding:20px 0 0 0; } .img-draw img { width: 70%; } } @media (min-width: 768px) { .v-tab h3 { padding-bottom: 20px; margin-bottom:0; } .v-tab h3+p { padding-top: 0; margin-top:0; margin-bottom:0; padding-bottom: 20px; } } .no-touch .expand-unit a:hover, .no-touch .expand-unit a:focus { color: #337ab7; } .faq-unit:hover, .expand-unit:hover { background-color: transparent; } .expand-unit .header-2,.expand-unit .header-3,.expand-unit .header-4 { color:#333366!important; position:relative; padding-right:40px; } .header-2 a, .header-3 a, .header-4 a, a .header-2, a .header-3, a .header-4 { padding-right:0; } .no-touch a:hover, .no-touch a:focus { color: #337ab7; } .hero-text ~ div img {max-width: fit-content;} .visible-expand h2.header-2 { margin-bottom: 10px; } </style> <style> /* VERTICAL TABS */ .v-tab-content div { display:none; } .v-tab div.active, .v-tab div.active:hover { background-color:#333366; } .v-tab h3 { margin-top:0; padding-top:20px; margin-bottom: 5px; } .v-tab p { margin-bottom:0; padding-bottom: 24px; margin-top: 10px; display: inline-block; } .v-tab div.active a h3,.v-tab div.active a p,.v-tab div.active:hover a h3,.v-tab div.active:hover a p{ color:#FFFFFF; } .v-tab div:hover a h3,.v-tab div:hover a p { color:#333366; } .v-tab a { text-decoration:none; position:relative; } .v-tab>div { border-bottom: 1px solid #d9d9d9; } .v-tab div { position:relative; padding-right: 40px; padding-left:20px; } .v-tab div:hover { background-color:#ededed; } .v-tab-content div.active,.v-tab div.active { display:block; } .vdrawers { padding: 0 0 30px 0; margin: 0 0 60px 0; } .v-tab div.active:after { background-image: url(/component-guide/white-arrow.svg); } @media (max-width: 992px){ /* VERTICAL TABS COMPONENT*/ .v-tab div { position: relative; padding-right: 0; padding-left: 0; } .v-tab div h3 { width: 100%; position: relative; } .vdrawers { padding: 0 0 30px 0; margin: 0 0 30px 0; } .v-tab div { position: relative; padding-right: 0; padding-left: 0; } .v-tab div h3 { width: 100%; position: relative; } .vdrawers { padding: 0 0 30px 0; margin: 0 0 30px 0; } } @media (min-width:768px){ .rtable th a:hover { color: #333366!Important; } .vdrawers h2 { padding: 50px 0; margin:0; } /* VERTICAL TAB */ .v-tab div:after { content: ""; height: 25px; width: 25px; background-image: url(/component-guide/blue-caret.svg); background-repeat: no-repeat; display: inline-block; top: 40%; position: absolute; right: 5px; } .v-tab p { padding-right: 40px; padding-left: 15px; } .v-tab h3 { padding-right: 40px; padding-left: 15px; } } @media (max-width: 767px) { /* VERTICAL TAB*/ .v-tab div { position: relative; padding-right: 10px; padding-left: 10px; } .v-tab div:first-of-type { border-top: 1px solid #ededed; } .v-tab div:after { -ms-transform: rotate(90deg); -webkit-transform: rotate(90deg); transform: rotate(90deg); height: 40px; width: 40px; position: absolute; top: 15px; transition: transform 0.2s ease-out; } .v-tab h3 { padding-bottom: 15px; } .v-tab div.active:after { -ms-transform: rotate(-90deg); -webkit-transform: rotate(-90deg); transform: rotate(-90deg); transition: transform 0.2s ease-out; } .v-tab div div { padding-right: 0px; padding-left:0; } .v-tab div div:after { display:none; } .v-tab a p { display:none; } .v-tab .active a p { display:block; } .v-tab div.active, .v-tab div.active:hover { background-color:#ededed; } .v-tab div.active a h3,.v-tab div.active a p,.v-tab div.active:hover a h3,.v-tab div.active:hover a p{ color:#333366; } .v-tab div.active:after {display:none;} .v-tab div a h3:after { content: ""; height: 25px; width: 25px; background-image: url(/component-guide/blue-caret.svg); background-repeat: no-repeat; position: absolute; right: 0; display: inline-block; top: 40%; position: absolute; right: 5px; -ms-transform: rotate(90deg); -webkit-transform: rotate(90deg); transform: rotate(90deg); transition: transform 0.2s ease-out; } .v-tab div.active a h3:after { -ms-transform: rotate(-90deg); -webkit-transform: rotate(-90deg); transform: rotate(-90deg); transition: transform 0.2s ease-out; top:20%; } .v-tab>div.active div .header-2, .v-tab> div.active div .header-3, .v-tab>div.active div .header-5, .v-tab>div.active div .header-4 { margin-top: 1.5em; margin-bottom: 1.0em; } .v-tab p { padding-top:0; padding-bottom:0; margin-top:0; margin-bottom:0; } .v-tab p+p { padding-top: 20px; } .v-tab a.button--link { padding: 25px 0; } div.active > *:last-child { margin-bottom: 20px; } .v-tab.col-xs-12 img { margin-left: 0!important; width: 70%; display: block; max-width: 250px; padding-bottom: 15px; } } .header-4 + .header-4 { margin-top: 20px; margin-bottom: 0; } .v-tab-content ul, .v-tab-content ol { margin-left:25px; } .expand-unit a.expand-less { margin-top:10px } .col-1-txt { margin-bottom: 30px; } .col-1-short { margin-bottom: 30px; } p a.button--link, a.button--link { text-decoration:underline; color: #337ab7; font-family: inherit; border-right: 0; border-left: 0; border-top: 0; margin: 0 0 0 0; padding: 0 0 0 0; min-width: 0!important; border-radius: 0; display: inline-block; } section p a,section li a { text-decoration:underline; color: #337ab7; font-weight:normal; font-family:inherit; } .button--link:after { display:none; } a:focus, a:hover { color: #337ab7; text-decoration: none; border-bottom:NONE; } section p a:link, section li a:link { text-decoration: underline; } p a:link:hover, p a:link:focus, li a:link:hover, li a:link:focus { text-decoration: none; } @media (max-width: 992px) { .col-1-txt.col-xs-12,.col-2-txt.col-xs-12 { padding: 0 30px!important; } .hero-component .hidden-lg.col-xs-12 { padding-left:0!important; padding-right:0!important; } .hero-component .hero-text { padding-left:30px!important; padding-right:30px!important; } .col-md-8.col-md-offset-2.col-sm-8.col-sm-offset-2.col-xs-12 { padding-left: 15px!important; padding-right: 15px!important; } .container-fluid.visible-expand { padding: 0 30px; } } .hero-text a { border-bottom: 4px solid transparent; } .hero-text a.selected { border-bottom: 4px solid #e71921; } .startTab { display: inline-block; padding-left: 0 !important; margin-top: 20px; font-size: 18px; color: #d9d9d9; } .hero-text h1.header-1 { margin-top: 20px; margin-bottom: 0px; } </style> <section> <div class="jumbotron hero-component"> <div class="container-fluid"> <div class="row"> <div class="hidden-xlg hidden-lg hidden-md col-sm-12 col-xs-12"> <img alt="Person using a laptop to file a domestic claim online." src="/assets/images/help/file-a-claim-hero-mobile.jpg"> </div> <div class="col-md-7 col-sm-12 col-xs-12 hero-text"> <h1 class="header-1">File a USPS Claim: Domestic</h1> <div class="startTab"><a class="selected" href="#">Domestic Shipments</a> | <a href="/help/international-claims.htm">International Shipments</a></div> <p>If you sent a package inside the U.S. that was lost, damaged, or had broken or missing pieces and it was covered by insurance, learn how to file an "indemnity claim." Your insurance may have been included with the USPS<sup>®</sup> service or purchased separately. Eligible items include:</p> <ul> <li>Priority Mail Express<sup>®</sup> items and other insured mail</li> <li>Collect on Delivery (COD) items </li> <li>Registered Mail® items with insurance</li> </ul> <p>(For USPS fee or postage refunds, please see <a href="/help/refunds.htm">Request a USPS Refund: Domestic</a>.)</p> </div> <div class="col-lg-5 col-md-5 hidden-sm hidden-xs"> <img alt="Person using a laptop to file a domestic claim online." src="/assets/images/help/file-a-claim-hero-desktop.jpg"> </div> </div> </div> </div> </section> <style> .alert-sp p { font-size: 16px!Important; line-height: 18px; } .hero-text a.selected { pointer-events: none; } </style> <style> section.jumbotron.alert-topper.red { background: transparent; margin-top:60px; margin-bottom: 30px; } section.jumbotron.alert-topper { background: transparent; margin-top:20px; margin-bottom: 30px; } .jumbotron.hero-component.alert-top { text-align: center; background-color: transparent; margin-bottom: 20px; padding-left: 30px; padding-right: 30px; } .jumbotron.hero-component.alert-top p { border-right:0; border-top:0; border-bottom:0; border-left: 15px solid #3573B1; padding: 20px 20px; margin-top: 20px; text-align: left; width:100%; margin-bottom:0; background-color:#E7F6F8; } .alert-topper { margin: 0 auto; background-color: transparent; } .alert-topper p { max-width: 1170px; text-align: left; width: 100%; padding-left: 40px; padding-top: 12px; font-size: 16px; font-family: "HelveticaNeueW02-55Roma","Helvetica Neue",Helvetica,Arial,sans-serif; padding-bottom: 16px; position: relative; } .alert-p { border-left: 0; position: relative; padding-left: 0; } .jumbotron.alert-topper .container-fluid { background-color: #E7F6F8; border-left: 15px solid #3573B1; padding-left:19px; } .alert-topper p:first-child:before { content: ''; display: inline-block; background: url(/assets/images/global/info-icon.svg); width: 22px; height: 22px; background-size: 22px 22px; position: absolute; margin-left: 0; left: 0; background-repeat: no-repeat; top: 12px; } .alert-top, .alert-topper { max-width: 1175px; margin:0 auto; margin-top:60px; } .alert-top a, .alert-topper a { color: #005EA2; text-decoration: underline; } .alert-top a:hover, .alert-topper a:hover { color: #005EA2; text-decoration: none; } .jumbotron.hero-component.alert-top.red p, .jumbotron.alert-topper.red .container-fluid { border-left: 15px solid #e71921; background-color:#f4e3db; } .alert-topper p+p { margin-top: 0; margin-bottom: 0; padding-top: 10px; padding-bottom: 10px; } .alert-topper p:last-child { margin-bottom: 15px; padding-bottom: 15px; } .alert-topper p:first-child { margin-bottom: 15px; padding-bottom: 15px; } .alert-p p a { margin: 0; } </style>  <section class="jumbotron"> <div class=""> <div class="container-fluid visible-expand "> <div class="row" style="position:relative;"> <div class="col-md-12 col-sm-12 col-xs-12 titlecut"> <h2 class="header-2">How to File a Claim</h2> <p>Either the sender or the recipient may file a claim for insured mail that is lost, arrived damaged, or was missing contents. The person filing must have the original mailing receipt. Each claim must be filed within a certain time period and include proof of insurance, value, and damage. </p> <p class="disclaimer"><strong>NOTE:</strong> These instructions do not include all the details and exceptions in the Postal Regulations in the Domestic Mail Manual (DMM<sup>®</sup>).<br /> <a href="http://pe.usps.com/text/dmm300/609.htm" target="_blank"><strong>Filing Indemnity Claims (DMM 609)</strong></a></p> </div> <span class="expand-all">Expand All</span> </div> <div class="row"> <div class="col-md-12 col-sm-12 col-xs-12"> <div class="expand-unit"> <h4 class="header-4"><a href="#">Step 1: Check Filing Periods</a></h4> <p>Each mail service has a different filing period. The filing period is based on the mailing date on your receipt and whether your package arrived damaged. </p> <div class="drawer"> <h4 class="header-4">Damaged or Missing Contents</h4> <p>If your item arrives damaged or is missing contents, you may file a claim immediately but must file no later than 60 days after the mailing date.</p> <h4 class="header-4">Lost Mail or Package</h4> <p>If your item does not arrive at all, file a claim in the time period for the service you used.</p> <div class="row"> <div class="col-md-12 col-sm-12 col-xs-12 col-1-txt tablespace"> <div class="stacked-table"> <h4 class="header-4" style="padding-right:0;">Filing a Claim for Lost Mail or Packages</h4>  <table class="rtable" summary="Table revealing the time period for filing a claim for different USPS Services."> <thead> <tr> <th width="300px" scope="col"><a href="#">Service</a></th> <th scope="col"><a href="#">File After</a></th> <th scope="col"><a href="#">File Before</a></th> </tr> </thead> <tbody> <tr> <th scope="row"> <a href="#">Priority Mail Express<sup>®</sup></a> </th> <td data-header="File After"> <p>7 days</p> </td> <td data-header="File Before"> <p>60 days</p> </td> </tr> <tr> <th scope="row"> <a href="#">Priority Mail Express COD</a> </th> <td data-header="File After"> <p>15 days</p> </td> <td data-header="File Before"> <p>60 days</p> </td> </tr> <tr> <th scope="row"> <a href="#">Priority Mail<sup>®</sup></a> </th> <td data-header="File After"> <p>15 days</p> </td> <td data-header="File Before"> <p>60 days</p> </td> </tr> <tr> <th scope="row"> <a href="#">Insured Mail </a> </th> <td data-header="File After"> <p>15 days</p> </td> <td data-header="File Before"> <p>60 days</p> </td> </tr> <tr> <th scope="row"> <a href="#">Collect on Delivery (COD)</a> </th> <td data-header="File After"> <p>15 days</p> </td> <td data-header="File Before"> <p>60 days</p> </td> </tr> <tr> <th scope="row"> <a href="#">Registered Mail<sup>®</sup> & Registered COD Mail</a> </th> <td data-header="File After"> <p>15 days</p> </td> <td data-header="File Before"> <p>60 days</p> </td> </tr> <tr> <th scope="row"> <a href="#">APO/FPO Priority Mail Express Military<sup>®</sup> Service </a> </th> <td data-header="File After"> <p>21 days</p> </td> <td data-header="File Before"> <p>180 days</p> </td> </tr> <tr> <th scope="row"> <a href="#">APO/FPO/DPO Insured Mail, Registered Mail (Priority Mail, First-Class Mail, USPS Ground <span style="white-space:nowrap;">Advantage<sup>™</sup></span>, SAM, or PAL services)</a> </th> <td data-header="File After"> <p>45 days</p> </td> <td data-header="File Before"> <p>1 year</p> </td> </tr> <tr> <th scope="row"> <a href="#">APO/FPO/DPO Insured Mail (Surface only)</a> </th> <td data-header="File After"> <p>75 days</p> </td> <td data-header="File Before"> <p>1 year</p> </td> </tr> </tbody> </table> </div> <p><a href="https://pe.usps.com/text/dmm300/609.htm#a_1_4" target="_blank"><strong>All Domestic & APO/FPO/DPO Filing Periods (DMM 609.1.4)</strong></a></p> </div> </div> </div> </div> <div class="expand-unit"> <h4 class="header-4"><a href="#">Step 2: Gather Your Documents </a></h4> <p>Including the right documentation with your claim helps USPS<sup>®</sup> approve it more quickly. Save all your evidence documents until your claim is resolved. </p> <div class="drawer"> <h4 class="header-4">Tracking or Label Number</h4> <p>The tracking or label number is found on your online label record, package label, mailing receipt, or sales receipt. Tracking and label numbers are between 13 and 34 characters.</p> <h4 class="header-4">Evidence of Insurance Purchased</h4> <p>Any of these items show evidence of insurance:</p> <ul> <li>Original mailing receipt issued at the time of mailing</li> <li>Outer packaging showing the names and addresses of the sender and the addressee and the proper label showing that the article was sent insured</li> <li>Printed electronic online label record or computer printout from the application used to print the label and purchase the insurance</li> </ul> <p class="disclaimer"><strong>NOTE:</strong> USPS may not legally pay compensation for uninsured lost or damaged articles. If your uninsured mail is missing or delayed you may request a <a href="/help/missing-mail.htm">Missing Mail Search</a>. </p> <h4 class="header-4">Proof of Value</h4> <p>Proof of value is the cost or value of an item when it was mailed. Any of these can be used to show proof of value:</p> <ul> <li>Sales receipt</li> <li>Paid invoice or paid bill of sale</li> <li>Statement of value and/or estimates of repair costs from a reputable dealer</li> <li>Credit card billing statement</li> <li>Receipt of costs incurred for reconstruction of non-negotiable documents</li> <li>Printouts of the online transaction identifying the purchaser and seller, price paid, date of transaction, description of item purchased, and assurance that the transaction status is completed</li> </ul> <h4 class="header-4">Proof of Damage</h4> <p>Photos that clearly show the extent of damage will help with your case. For damaged claims, you’ll also need to provide an estimate of the repair costs from a reputable dealer.</p> <ul> <li>Save the original packaging and everything in the package until your claim is settled. </li> <li>Do not throw out damaged items, even after you photograph them.</li> <li>Do not reship items that were not damaged. 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If you cannot file a claim on USPS.com, you can start a claim process by mail. After you file, keep all your evidence documents until the claim is resolved. </p> <div class="drawer"> <h4 class="header-4">Filing Online</h4> <p>To file online, log in to or create your free <a href="https://reg.usps.com/entreg/LoginAction_input?app=Phoenix&appURL=https://www.usps.com/help/claims.htm">USPS.com account</a>. Your claim case will be associated with your account. </p> <ul> <li>You will be able to save your claim to finish later if you cannot complete the form in one session.</li> <li>Once you have filed a claim, you can see it in your Claim History.</li> </ul> <p class="button--holder"><a href="https://onlineclaims.usps.com/OICWeb/" class="button--primary">Start an Online Claim</a></p> <h4 class="header-4">Filing by Mail </h4> <p>If you’re unable to file a claim online, you can have a Domestic Claim Form mailed to you.</p> <ol> <li>Call the USPS National Materials Customer Service and request a Domestic Claim PS Form.</li> <li>Complete the form and mail it, along with proof of value and evidence of insurance, to the address on the form.</li> </ol> <p><strong>National Materials Customer Service</strong><br /> 1-800-332-0317 (requests for paper Domestic Claim Forms only)</p> <p><strong>Hours of Operation</strong><br /> Monday–Friday: 6 AM–6 PM CT<br /> Saturdays and Sundays: Closed<br /> Federal Holidays: Closed</p> </div> </div> </div> </div> </div> </div> </section> <section> <div class="container-fluid"> <div class="row"> <div class="col-lg-7 col-md-8 col-sm-9 col-xs-12 col-1-txt"> <H2 class="header-2">After You File – Next Steps</h2> <p>USPS Accounting Services determines whether to pay a claim in full or in part, or to deny a claim.<p> <h3 class="header-3">Claims Decisions</h3> <p>USPS usually sends claims decisions within 5-10 days. You can also check <a href="https://onlineclaims.usps.com/OICWeb/claims_history">Claim History</a> in your USPS.com account for updates.</p> <ul> <li>Claim processing times depend on whether an item is damaged or lost.</li> <li>Claims for damaged items are usually processed more quickly than lost mail claims.</li> <li>Before processing lost mail claims, USPS will first perform a <a href="/help/missing-mail.htm">Missing Mail Search</a>.</li> </ul> <span class="dsktop-space"> <h4 class="header-4">Approved Claims</h4> <ul> <li>Your claim may be completely approved or approved in part. After your claim is approved, you should receive payment for the claim amount in 7-10 business days.</li> <li>USPS does not pay a claim higher than an item’s actual value.</li> </ul> <h4 class="header-4">Denied Claims</h4> <ul> <li>Claims can be partially or fully denied. </li> <li>Your decision letter will list the reasons for the denial.</li> </ul> </span> <h3 class="header-3">Making an Appeal</h3> <p>If your refund was only partially paid or completely denied, you may file an appeal within 30 days of receiving the decision.</p> <span class="dsktop-space"> <h4 class="header-4">First Appeal</h4> <ul> <li>Submit your appeal the same way you submitted the original claim, whether online or by mail. You can start an online claim from your <a href="https://onlineclaims.usps.com/OICWeb/claims_history">Claim History</a>.</li> <li>Focus your appeal on the reasons your claim was denied.</li> <li>You may submit new documentation to support your appeal.</li> </ul> <h4 class='header-4'>Final Appeal</h4> <p>If your appeal is denied, you can file a second appeal within 30 days of the date you received the appeal denial. Follow the same process for final review as for your first appeal.</p> <p><a href="https://faq.usps.com/s/article/Domestic-Claims-The-Basics#appeal_denied_domestic_claim_mail"><strong>Appealing Denied Claims FAQs</strong></a></p> </span> </div> </div> </div> </section> <script src="/assets/script/globals/jquery.min.js"></script> <script src="/assets/script/globals/popper.min.js"></script> <script src="/assets/script/globals/bootstrap.js"></script> <script> $( document ).ready(function() { /* $(".hero-text a[href='#']").on('click touchend', function(e){ e.preventDefault(); } */ console.log('Document Ready'); /* var resizeTimer; $(window).on('load resize', function(e) { clearTimeout(resizeTimer); resizeTimer = setTimeout(function() { // Run code here, resizing has "stopped" if($(window).width()>=767){ $('.vdrawers .v-tab div.active').removeClass('active'); $('.vdrawers .v-tab-content div.active').removeClass('active'); $('vdrawers .v-tab div').eq(0).addClass('active'); $('vdrawers .v-tab-content div').eq(0).addClass('active'); 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e.preventDefault(); $(this).parent().parent().toggleClass('active'); return false }); $('span.expand').on('click touch', function(e){ $this = $(this); $this.toggleClass('active'); if ($this.hasClass('active')){ $this.text('Hide All'); $this.parents('.faq-section, .lg-txt-crd,.visible-expand').find('.lg-crd, .faq-unit,.expand-unit').addClass('active'); }else{ $this.text('Expand All'); $this.parents('.faq-section, .lg-txt-crd,.visible-expand').find('.lg-crd, .faq-unit,.expand-unit').removeClass('active'); } return false; }); // $('').append('<a class="expand-less" href="#">...less</a>'); /* $('.expand-less, .expand-more').on('click touch', function(e){ e.preventDefault(); $(this).parents('.expand-unit').toggleClass('active'); }); */ $('.faq-unit>*:first-child,.expand-unit>*:first-child').not('sup').on('click touch', function(e){ console.log('Clicked on faq'); e.preventDefault(); $(this).parent().toggleClass('active'); }); $('.expand-all').on('click touch', function(e){ console.log('Expand all function') $this = $(this); 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