File a USPS Claim: International

<!DOCTYPE HTML><html> <head> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8"> <title>File a USPS Claim: International | USPS</title>  <link rel="stylesheet" type="text/css" href="/iwov-resources/fixed-layout/one-column.css">  <meta name="keywords" content="Lost, Damaged, Delayed, Shipment, Insurance, Claims, Refund, International, Inquiry, File a Claim, Online Claim, Claims">  <meta name="description" content="Lost international packages, lost international mail, missing international package contents, and damaged international boxes can be eligible for reimbursement. You can create a claims case for insured or registered mailings, or COD shipments.">  <meta name="vpath" content="">  <link rel="stylesheet" href="/ContentTemplates/common/css/customer.css" type="text/css">  <link rel="stylesheet" href="/ContentTemplates/common/css/usps.css" type="text/css"> <meta name="viewport" content="width=device-width, initial-scale=1"><meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta property="og:url" content="https://www.usps.com/help/international-claims.htm" /><meta property="og:type" content="article" /><meta property="og:title" content="International File a Claim | USPS" /><meta property="og:description" content="Lost international packages, lost international mail, missing international package contents, and damaged international boxes can be eligible for reimbursement. You can create a claims case for insured or registered mailings, or COD shipments." /><meta property="og:image" content="https://www.usps.com/assets/images/help/file-a-claim-international-hero-desktop.jpg"><script type="application/ld+json">{"@context":"http://schema.org","@type":"HowTo","headline":"File an International Claim","name":"How to File an International Claim with USPS","description":"Lost international packages, lost international mail, missing international package contents, and damaged international boxes can be eligible for reimbursement. You can create a claims case for insured or registered mailings, or COD shipments.","mainEntityOfPage":{"@type":"WebPage","id":" https://www.usps.com/help/international-claims.htm"},"image":{"@type":"ImageObject","url":"https://www.usps.com/assets/images/help/file-a-claim-international-hero-desktop.jpg ","width":783,"height":350},"author":{"@context":"http://schema.org","@type":"Organization","legalName":"United States Postal Service","alternateName":"USPS","url":"https://www.usps.com/","logo":{"@type":"ImageObject","url":"https://www.usps.com/global-elements/header/images/utility-header/logo-sb.svg"},"sameAs":["https://www.facebook.com/USPS","https://twitter.com/usps","http://www.pinterest.com/uspsstamps/","https://www.youtube.com/usps"]},"step":[{"@type":"HowToSection","name":"How to File a Claim with USPS","position":"1","itemListElement":[{"@type":"HowToStep","url":"https://www.usps.com/help/international-claims.htm","name":"Check Filing Periods","position":1,"itemListElement":[{"@type":"HowToDirection","position":1,"text":"Use the date on your mailing receipt to file your claim at the right time."}]},{"@type":"HowToStep","url":"https://www.usps.com/help/international-claims.htm","name":"Gather Your Documents","position":2,"itemListElement":[{"@type":"HowToDirection","position":1,"text":"Make sure you have your tracking number and proof of insurance, value, and damage, if needed."}]},{"@type":"HowToStep","name":"File Your International Claim","position":3,"itemListElement":[{"@type":"HowToDirection","position":1,"text":"File online."}]}]}]}</script></head> <body> <div class="ls-canvas" id="ls-canvas"> <div class="ls-row" id="p2-utility-bar"> <div class="ls-fxr" id="ls-gen1-ls-fxr"> <div class="ls-area" id="ls-row-1-area-1"> <div class="ls-area-body" id="ls-gen2-ls-area-body"> <div class="ls-cmp-wrap ls-1st" id="w1587877515558"> <div class="iw_component" id="1587877515558"><div id="utility-bar"> <div id="skip-content"> 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Orders</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/shop/returns-exchanges.htm">Returns & Exchanges</a></li> <div class="desktop-only shop-addition"> <a role="menuitem" tabindex="-1" href="https://www.usps.com/store/go-now.htm"><img src="https://www.usps.com/store/go-now.png" alt="Store image with call to action."/></a> </div> </ul> <form tabindex="-1" role="search" method="get" class="search global-header--search" action="https://www.usps.com/search"> <span tabindex="-1" aria-hidden="false" class="input--wrap"> <label class="visuallyhidden" tabindex="-1" for="global-header--search-track-store">Search the Postal Store: Keyword or SKU</label> <input tabindex="-1" autocomplete="off" placeholder="Search the Postal Store: Keyword or SKU" class="search--track-input input--field q global-header--search-track" id="global-header--search-track-store" maxlength="256" name="q" type="text"> <div class="autocorrect"><ul></ul></div> <input tabindex="-1" value="Search" class="input--search search--submit" type="submit"> </span> </form> </div> </li> <li class="menuheader" > <a tabindex="-1" name="navbusiness" id="navbusiness" href="#navinternational" class="hidden-skip">Skip Business Links</a> <a aria-expanded="false" class="menuitem" tabindex="0" aria-haspopup="true" role="menuitem" href="https://www.usps.com/business/">Business</a> <div class="repos"> <ul role="menu" aria-hidden="true" class="tools"> <h3>Tools</h3> <li class="tool-calc"><a role="menuitem" tabindex="-1" href="https://postcalc.usps.com/business">Calculate a Business Price</a></li> <li class="tool-eddm"><a role="menuitem" tabindex="-1" href="https://eddm.usps.com/eddm/customer/routeSearch.action">Every Door Direct Mail</a></li> <div class="desktop-only business-addition"> <a role="menuitem" tabindex="-1" href="https://www.usps.com/business/go-now.htm"><img src="https://www.usps.com/business/go-now.png" alt="Business image with call to action."/></a> </div> </ul> <ul role="menu" aria-hidden="true"> <h3>Learn About</h3> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/business-shipping.htm">Business Shipping</a></li> <ul> <li><a role="menuitem" tabindex="-1" href="https://www.uspssmartpackagelockers.com/business">Ship to USPS Smart Locker</a></li> </ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/advertise-with-mail.htm">Advertising with Mail</a></li> <ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/every-door-direct-mail.htm">Using EDDM</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/vendors.htm">Mailing & Printing Services</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/customized-direct-mail.htm">Customized Direct Mail</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/political-mail.htm">Political Mail</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/promotions-incentives.htm">Promotions & Incentives</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/informed-delivery.htm">Informed Delivery Marketing</a></li> </ul> </ul> <ul role="menu" aria-hidden="true"> <h3 class="desktop-only"> </h3> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/connect/">USPS Connect</a></li> <ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/connect/ecommerce.htm">eCommerce</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/connect/local.htm">Local</a></li> </ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/postage-options.htm">Postage Options</a></li> <ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/verify-postage.htm">Verifying Postage</a></li> </ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/return-services.htm">Returns Services</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/label-broker.htm">Label Broker for Business</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/international-shipping.htm">International Business Shipping</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/manage-mail.htm">Managing Business Mail</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/web-tools-apis/">USPS & Web Tools APIs</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/prices.htm">Prices</a></li> </ul> <form tabindex="-1" role="search" method="get" class="search global-header--search business-bottom" action="https://www.usps.com/search"> <span tabindex="-1" aria-hidden="false" class="input--wrap"> <label tabindex="-1" class="visuallyhidden" for="global-header--search-track-business">Search USPS.com</label> <input tabindex="-1" autocomplete="off" placeholder="Search or Enter a Tracking Number" class="search--track-input input--field q global-header--search-track" id="global-header--search-track-business" maxlength="256" name="q" type="text"> <div class="autocorrect"><ul></ul></div> <input tabindex="-1" value="Search" class="input--search search--submit" type="submit"> </span> </form> </div> </li> <li class="menuheader" > <a tabindex="-1" name="navinternational" id="navinternational" href="#navhelp" class="hidden-skip">Skip International Links</a> <a class="menuitem" tabindex="0" aria-expanded="false" aria-haspopup="true" role="menuitem" href="https://www.usps.com/international/">International</a> <div class="repos"> <ul role="menu" aria-hidden="true" class="tools"> <h3>Tools</h3> <li class="tool-calc"><a role="menuitem" tabindex="-1" href="https://postcalc.usps.com/?country=10440">Calculate International Prices</a></li> <li class="tool-international-labels"><a role="menuitem" tabindex="-1" href="https://cns.usps.com/">Print International Labels</a></li> <li class="tool-international-forms"><a role="menuitem" tabindex="-1" href="https://cfo.usps.com/cfo-web/labelInformation.html">Print Customs Forms</a></li> <div class="desktop-only international-addition"> <a role="menuitem" tabindex="-1" href="https://www.usps.com/international/go-now.htm"><img src="https://www.usps.com/international/go-now.png" alt="International image with call to action" /></a> </div> </ul> <ul role="menu" aria-hidden="true"> <h3>Learn About</h3> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/">International Sending</a></li> <ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/letters.htm">How to Send a Letter Internationally</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/preparing-international-shipments.htm">How to Send a Package Internationally</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/shipping-restrictions.htm">International Shipping Restrictions</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/international-how-to.htm">Shipping Internationally Online</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/insurance-extra-services.htm">International Insurance & Extra Services</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/customs-forms.htm">Completing Customs Forms</a></li> </ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/ship/apo-fpo-dpo.htm?pov=international">Military & Diplomatic Mail</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/money-transfers.htm">Sending Money Abroad</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/passports.htm">Passports</a></li> </ul> <ul role="menu" aria-hidden="true"> <h3 class="desktop-only"> </h3> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/mail-shipping-services.htm">Comparing International Shipping Services</a></li> <ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/priority-mail-express-international.htm">Priority Mail Express International</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/priority-mail-international.htm">Priority Mail International</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/first-class-package-international-service.htm">First-Class Package International Service</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/first-class-mail-international.htm">First-Class Mail International</a></li> </ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/help/international-claims.htm">Filing an International Claim</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/help/international-refunds.htm">Requesting an International Refund</a></li> </ul> <form tabindex="-1" role="search" method="get" class="search global-header--search" action="https://www.usps.com/search"> <span tabindex="-1" aria-hidden="false" class="input--wrap"> <label tabindex="-1" class="visuallyhidden" for="global-header--search-track-international">Search USPS.com</label> <input tabindex="-1" autocomplete="off" placeholder="Search or Enter a Tracking Number" class="search--track-input input--field q global-header--search-track" id="global-header--search-track-international" maxlength="256" name="q" type="text" /> <div class="autocorrect"><ul></ul></div> <input tabindex="-1" value="Search" class="input--search search--submit" type="submit" /> </span> </form> </div> </li> <li class="menuheader" > <a tabindex="-1" name="navhelp" id="navhelp" href="#navsearch" class="hidden-skip">Skip Help Links</a> <a aria-expanded="false" class="menuitem" tabindex="0" aria-haspopup="true" role="menuitem" href="https://faq.usps.com/s/">Help</a> <div class="repos"> <ul role="menu" aria-hidden="true"> <li><a role="menuitem" tabindex="-1" href="https://faq.usps.com/s/">FAQs</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/help/missing-mail.htm">Finding Missing Mail</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/help/claims.htm">Filing a Claim</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/help/refunds.htm">Requesting a Refund</a></li> </ul> </div> </li> <li class="nav-search menuheader"> <a tabindex="-1" name="navsearch" id="navsearch" href="#endnav" class="hidden-skip">Skip Search</a> <a aria-expanded="false" class="menuitem" tabindex="0" aria-haspopup="true" role="menuitem" href="#">Search USPS.com</a> <div class="repos">  <span aria-hidden="false" class="input--wrap-label"> <label class="visuallyhidden" for="styleguide-header--search-track">Search USPS.com</label> </span> <form tabindex="-1" role="search" method="get" class="search global-header--search" action="https://www.usps.com/search/results.htm?PNO=1&keyword="> <span tabindex="-1" aria-hidden="false" class="input--wrap"> <label tabindex="-1" class="visuallyhidden" for="global-header--search-track-search">Search USPS.com</label> <input tabindex="-1" autocomplete="off" placeholder="Search or Enter a Tracking Number" class="search--track-input input--field q global-header--search-track" id="global-header--search-track-search" maxlength="256" name="q" type="text" /> <div class="autocorrect"><ul></ul></div> <input tabindex="-1" value="Search" class="input--search search--submit" type="submit" /> </span> </form> <div class="empty-search"> <p>Top Searches</p> <ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/search/results.htm?PNO=1&keyword=PO%20Boxes">PO BOXES</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/search/results.htm?PNO=1&keyword=Passports">PASSPORTS</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/search/results.htm?PNO=1&keyword=Free%20Boxes">FREE BOXES</a></li> </ul> </div>  </div> </li> </ul> </nav> <div class="search--wrapper-hidden" id="search--display"> <span aria-hidden="false" class="input--wrap-label"> </span> <form role="search" method="get" class="search global-header--search" action="https://www.usps.com/search/results.htm?PNO=1&keyword="> <span aria-hidden="false" class="input--wrap"> <div class="easy-autocomplete search-box"> <label class="visuallyhidden" for="global-header--search-track-mob-search">Enter Search term for Search USPS.com</label> <input autocomplete="off" placeholder="Search or Enter a Tracking Number" class="search--track-input input--field q fsrVisible global-header--search-track" id="global-header--search-track-mob-search" maxlength="256" name="q" type="text" /> <input value="Search" class="input--search search--submit" type="submit" /> </div> <div class="autocorrect"><ul></ul></div> </span> </form> <div class="empty-search"> <p>Top Searches</p> <ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/search/results.htm?PNO=1&keyword=PO%20Boxes">PO BOXES</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/search/results.htm?PNO=1&keyword=Passports">PASSPORTS</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/search/results.htm?PNO=1&keyword=Free%20Boxes">FREE BOXES</a></li> </ul> </div> </div> <a name="endnav" id="endnav" href="#" class="hidden-skip"> </a> </div></div> <div class="g-alert"><p>Alert: Effective November 29, 2024, international mail service to <strong>Canada</strong> is temporarily suspended, due to the strike of the Canadian Union of Postal Workers. <a href="https://about.usps.com/newsroom/service-alerts/international/canada-suspension.htm" target="_blank">Read more &rsaquo;</a></p></div>  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"HelveticaNeueW02-55Roma","Helvetica Neue",Helvetica,Arial,sans-serif; font-size: 16px; line-height: 22px; color: #000000; } .fonts { border: 1px solid #f637c6; } .fonts .inverse, h4+h5,.inline,.fonts .disclaimer,.static-alert { border-bottom: 5px solid #f637c6; } p+ul,p+ol { margin-top: 0; } .left { text-align: left; float:none; clear:both; } .center { text-align:center; } .sm-txt-title { width: 100%; } a:focus, a:hover { text-decoration:none; color:#595959; } .button--primary { background-color: #333366; padding: 10px 20px; color: #FFFFFF; border-radius: 3px; margin: 20px 0; display: inline-block; font-size: 16px; min-width: 150px; text-align: center; white-space: nowrap; font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; } a.button--primary:hover, .no-touch .expand-unit a.button--primary:hover,.no-touch .expand-unit a.button--primary:focus, .no-touch a.button--primary:focus, .no-touch a.button--primary:hover{ color:#333366; text-decoration:none; background: #F7F7F7; } .button--secondary { color: #333366; padding: 10px 20px; margin: 0; display: inline-block; font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; border-radius: 3px; font-size: 16px; min-width: 150px; text-align: center; white-space: nowrap; background-color:#FFFFFF; border:1px solid #333366; border-radius: 3px; margin: 12px 0 25px 0; max-width:none; } .button--secondary:hover { color:#595959; text-decoration:none; background-color:#F7f7f7 } .button--secondary:hover:after{ background-image: url(https://www.usps.com/assets/images/home/text-link-carat-grey.svg); } .button--link { color:#333366; font-size:16px; line-height:16px; font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; } .button--link:after { content: ""; display: inline-block; height: 15px; width: 20px; background-image: url(/assets/images/home/text-link-carat-red.svg); background-repeat: no-repeat; margin-left: 10px; top: 2px; position: relative; left: -5px; } .button--link:hover { color: #337ab7; text-decoration:none; text-decoration: none; } .button--link:hover:after{ background-image: url(https://www.usps.com/assets/images/home/text-link-carat-grey.svg); } p a.button--primary, p a.button--secondary { margin: 0 15px 15px 0; max-width: 225px; } /* :not(.faq-section) h3 a { color:#333366; text-decoration:none; font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; position: relative; } :not(.faq-section) h3 a:after { content: ""; display: inline-block; background-image: url(https://www.usps.com/assets/images/home/text-link-carat-red.svg); background-repeat: no-repeat; margin-left: -25px; position: relative; height: 15px; width: 15px; left: 30px; top: 0px; } */ .no-overflow { overflow:hidden; } .drop-shadow { box-shadow: 2px 2px 8px 1px #595959; } .jumbotron { padding-top: 0; padding-bottom: 0; overflow: hidden; margin-bottom: 60px; } .titlecut p { padding-right:30%; } @media (max-width: 992px){ .titlecut p { padding-right:15%; } /* FONTS */ .button--holder { text-align: center; } .container-fluid h2, .jumbotron h2 { margin-top:30px; margin-bottom:15px; } .container-fluid h2, .jumbotron h2 { margin-top:15px; margin-bottom:15px; } p.button--holder { text-align: left; margin-top:0; width:100%; white-space:nowrap; } .jumbotron.hero-component { padding-bottom:20px; } } @media (max-width: 767px) { .visible-expand h2.header-2 { margin-bottom: 35px!important; } .titlecut p { padding-right:0%; } .titlecut p a { margin-bottom: 50px; } /* FONTS */ .page-wrap { padding-left: 0px!important; padding:0px!important; } .jumbotron .col-xs-12 img { padding-left: 0!important; margin-left: -15px!important; width: 115%; padding-right: 0; } .content { padding-left: 0px!important; } .jumbotron { margin-bottom: 30px;!important } .jumbotron img { padding-left: 0!important; margin-left: -15px!important; } .col-lg-1, .col-lg-10, .col-lg-11, .col-lg-12, .col-lg-2, .col-lg-3, .col-lg-4, .col-lg-5, .col-lg-6, .col-lg-7, .col-lg-8, .col-lg-9, .col-md-1, .col-md-10, .col-md-11, .col-md-12, .col-md-2, .col-md-3, .col-md-4, .col-md-5, .col-md-6, .col-md-7, .col-md-8, .col-md-9, .col-sm-1, .col-sm-10, .col-sm-11, .col-sm-12, .col-sm-2, .col-sm-3, .col-sm-4, .col-sm-5, .col-sm-6, .col-sm-7, .col-sm-8, .col-sm-9, .col-xs-1, .col-xs-10, .col-xs-11, .col-xs-12, .col-xs-2, .col-xs-3, .col-xs-4, .col-xs-5, .col-xs-6, .col-xs-7, .col-xs-8, .col-xs-9 { position: relative; min-height: 1px; padding-right: 10px!important; padding-left: 10px!important; } } /* expand */ /* faq */ .faq-section span.expand, .visible-expand span.expand { margin-right: 45px; display:block; } .container-fluid.faq-section { padding-bottom: 50px; } .faq-section { } .faq-unit:last-of-type,.expand-unit:last-of-type { border-bottom: 1px solid #d8d8d8; } .faq-section h2,.visible-expand h2 { margin-bottom: 30px; } .faq-unit>h4, .expand-unit>h4 { font-size: 18px; line-height: 22px; padding-right: 35px; position:relative; padding-left: 30px; } .faq-unit h4 a, .expand-unit h4 a { text-decoration:none; color:#333366; position:relative; width:100%; display:inline-block; } .faq-unit>h4:after, .expand-unit>h4:after { content: ""; display: inline-block; position: absolute; right:0; background-size: 25px 25px; top: 20%; width: 25px; background-repeat: no-repeat; background-position: 0 0; height: 25px; background-image: url(https://www.usps.com/component-guide/blue-caret.svg); -ms-transform: rotate(90deg); -webkit-transform: rotate(90deg); transform: rotate(90deg); transition: transform 0.2s ease-out; } .faq-unit.active h4:after, .expand-unit.active h4:after { background-image: url(https://www.usps.com/component-guide/blue-caret.svg); -ms-transform: rotate(-90deg); -webkit-transform: rotate(-90deg); transform: rotate(-90deg); transition: transform 0.2s ease-out; } .faq-unit,.expand-unit { padding-left:0; padding-right:0; padding-top:15px; padding-bottom:15px; border-top: 1px solid #d8d8d8; } .faq-unit.active, .faq-unit:hover, .expand-unit:active, .expand-unit:hover { background:#ededed; color:#333366; } .faq-unit .drawer,.faq-unit.active .drawer{ padding-left: 30px; } .faq-unit .drawer, .expand-unit .drawer { display: none; } .faq-unit.active .drawer, .expand-unit.active .drawer { display: block; } .faq-unit.active .drawer p, .expand-unit.active .drawer p { display: block; color:#333366; padding-right: 10px; } span.expand { font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 18px; line-height: 32px; color: #333366; float: right; top:10px; cursor: pointer; position: relative; padding: 30px 0; white-space:nowrap; } span.expand:after { content: ""; display: inline-block; background-image: url(/component-guide/blue-caret.svg); background-repeat: no-repeat; margin-left: -25px; position: relative; height: 20px; width: 20px; left: 30px; top: 10px; -ms-transform: rotate(90deg); -webkit-transform: rotate(90deg); transform: rotate(90deg); transition: transform 0.2s ease-out; } span.expand.active:after { -ms-transform: rotate(-90deg); -webkit-transform: rotate(-90deg); transform: rotate(-90deg); top:0; transition: transform 0.2s ease-out; } .visible-expand div.expand-unit { padding-left: 0; } .visible-expand div.expand-unit>p { padding-left: 0; } .visible-expand { margin-bottom: 50px; } .visible-expand div.expand-unit>h4 { padding-left: 0; padding-right:30%; } .visible-expand div.expand-unit>p { padding-left: 0; margin-top: 0; margin-bottom: 0; width:65%; } .visible-expand .expand-unit .drawer { width:100%; padding-left:15px; } .visible-expand .expand-unit p, .visible-expand .expand-unit.active .drawer p { color:#000000; } .faq-section.full-width .faq-unit h4 a { width: 90%; } .expand-unit.active .expand-more{ display:none; } .expand-unit .expand-less{ display:none; } .expand-unit.active .expand-less{ display: inline-block; } .expand-unit { padding-bottom:30px; } .faq-section.full-width .faq-unit h4 { padding-right: 20%; } .full-width .faq-unit.active .drawer * { padding-right:30%; } .inline-disclaimer { display:inline !important; } .faq-unit h4 { cursor: pointer; } .faq-unit:last-of-type,.expand-unit:last-of-type { border-bottom: 1px solid #d8d8d8; } .faq-section h2,.visible-expand h2 { margin-bottom: 30px; } .faq-unit>h4, .expand-unit>h4 { font-size: 18px; line-height: 22px; padding-right: 35px; position:relative; } .expand-unit>h4 { padding-left:30px; } .faq-unit>h4 a, .expand-unit>h4 a { text-decoration:none; color:#333366!important; position:relative; width:100%; display:inline-block; } .no-touch .expand-unit h4 a:hover, .no-touch .expand-unit h4 a:focus { color: #333366; } .faq-unit>h4:after, .expand-unit>h4:after,.expand-unit>.header-3:after,.expand-unit>.header-4:after { content: ""; display: inline-block; position: absolute; right:0; background-size: 25px 25px; top: 20%; width: 25px; background-repeat: no-repeat; background-position: 0 0; height: 25px; background-image: url(https://www.usps.com/component-guide/blue-caret.svg); -ms-transform: rotate(90deg); -webkit-transform: rotate(90deg); transform: rotate(90deg); transition: transform 0.2s ease-out; } .faq-unit.active>h4:after, .expand-unit.active>h4:after,.expand-unit.active>.header-3:after,.expand-unit.active>.header-4:after { background-image: url(https://www.usps.com/component-guide/blue-caret.svg); -ms-transform: rotate(-90deg); -webkit-transform: rotate(-90deg); transform: rotate(-90deg); transition: transform 0.2s ease-out; } .faq-unit,.expand-unit { padding-left:0; padding-right:0; padding-top:15px; padding-bottom:15px; border-top: 1px solid #d8d8d8; } .jumbotron .faq-unit.active, .jumbotron .faq-unit:hover, .jumbotron .expand-unit:active, .jumbotron .expand-unit:hover { background:#f7f7f7; color:#333366; } .faq-unit .drawer,.faq-unit.active .drawer{ padding-left: 30px; } .faq-unit .drawer, .expand-unit .drawer { display: none; } .faq-unit.active .drawer, .expand-unit.active .drawer { display: block; } .faq-unit.active .drawer p, .expand-unit.active .drawer p { display: block; color:#333366; padding-right: 10px; } @media (max-width: 992px){ .faq-section h2,.faq-unit,.expand-unit,.visible-expand h2 { margin-left: 5px!important; margin-right: 5px!important; } } span.expand { font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 18px; line-height: 32px; color: #333366; float: right; top:10px; cursor: pointer; position: relative; padding: 30px 0; white-space:nowrap; } span.expand:after { content: ""; display: inline-block; background-image: url(/component-guide/blue-caret.svg); background-repeat: no-repeat; margin-left: -25px; position: relative; height: 20px; width: 20px; left: 30px; top: 10px; -ms-transform: rotate(90deg); -webkit-transform: rotate(90deg); transform: rotate(90deg); transition: transform 0.2s ease-out; } span.expand.active:after { -ms-transform: rotate(-90deg); -webkit-transform: rotate(-90deg); transform: rotate(-90deg); top:0; transition: transform 0.2s ease-out; } .visible-expand h2 { white-space: normal; display: inline-block; } .visible-expand div.expand-unit { padding-left: 0; } .visible-expand div.expand-unit>p { padding-left: 0; } .visible-expand { margin-bottom: 50px; } .visible-expand div.expand-unit>h4 { padding-left: 0; padding-right:30%; } .visible-expand div.expand-unit>p { padding-left: 0; margin-top: 0; margin-bottom: 0; width:65%; } .visible-expand .expand-unit .drawer { width:64%; padding-left:15px; } .visible-expand .expand-unit p, .visible-expand .expand-unit.active .drawer p { color:#000000; } .expand-unit.active .expand-more{ display:none; } .expand-unit .expand-less{ display:none; } .expand-unit.active .expand-less{ display: inline-block; } .expand-unit { padding-bottom:30px; } strong, h4 { font-weight:normal; font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; } @media (min-width: 744px){ .hero-component .row.bg-img { background: url(/assets/images/ship/packages/hero-image-shipments-desktop.png); background-repeat: no-repeat; background-position: 100% 0; background-size: 50% 100%; overflow: visible; max-width: none; } } .nowrap { white-space: nowrap; } span.expand-all { font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 18px; line-height: 32px; color: #333366; cursor: pointer; white-space: nowrap; float: right; bottom: 0; position: absolute; right: 50px; } span.expand-all:after { content: ""; display: inline-block; background-image: url(/component-guide/blue-caret.svg); background-repeat: no-repeat; margin-left: -25px; position: relative; height: 20px; width: 20px; left: 30px; top: 10px; -ms-transform: rotate(90deg); -webkit-transform: rotate(90deg); transform: rotate(90deg); transition: transform 0.2s ease-out; } span.expand-all.active:after { -ms-transform: rotate(-90deg); -webkit-transform: rotate(-90deg); transform: rotate(-90deg); top: 0; transition: transform 0.2s ease-out; } .expand-unit .drawer h4 { margin-top: 23px; } a sup { text-decoration: none; font-size: 75%; vertical-align: super; top: 0; line-height: 16px; display: inline-block; } a:hover sup { border-bottom: 1px solid #333366; padding-bottom: 3px; } .drawer h5 { border-bottom: 0; margin-top: 20px; margin-bottom: 0; } p a.button--primary, p a.button--secondary { max-width:none; text-decoration:none!important; } @media (max-width: 776px){ .visible-expand div.expand-unit>p { padding-left: 0; margin-top: 0; margin-bottom: 0; width:95%; } .visible-expand .expand-unit .drawer { width:95%; padding-left:15px; } } @media (max-width: 992px){ /* FAQ SECTION/EXPAND */ .faq-section h2,.faq-unit,.expand-unit,.visible-expand h2 { margin-left: 5px!important; margin-right: 5px!important; } .faq-unit { padding-left: 0px; padding-right: 0px; } } </style> <style> @media (min-width: 768px){ .vdrawers .expandv { display:none; } .img-draw {float:right;margin-right:25px; margin-left:75px;margin-bottom:30px;position:absolute; right:0px;} } @media (max-width: 767px){ .img-draw{display:inline-block; margin: 0 auto;padding-top:30px;} .v-tab .active div.visuallyhidden { display:block; height:auto; width:auto; clip:auto; } .vdrawers .expandv { margin-right: 30px; display: inline-block; font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 18px; line-height: 32px; color: #333366; top: 0; right:15px; position: relative; cursor: pointer; padding: 0 0 10px 0; white-space: nowrap; float: right; } .vdrawers .expandv:after { content: ""; height: 25px; width: 25px; background-image: url(/component-guide/blue-caret.svg); background-repeat: no-repeat; display: inline-block; top: 10px; position: absolute; right: -30px; -ms-transform: rotate(90deg); -webkit-transform: rotate(90deg); transform: rotate(90deg); transition: transform 0.2s ease-out; } .vdrawers.active .expandv:after { -ms-transform: rotate(-90deg); -webkit-transform: rotate(-90deg); transform: rotate(-90deg); transition: transform 0.2s ease-out; top:0; } .vdrawers h2 { padding: 30px 0 10px 0; margin: 0; display: block; } .v-tab>div.active div .header-2, .v-tab> div.active div .header-3, .v-tab>div.active div .header-5, .v-tab>div.active div .header-4 { margin-top: 1.5em; margin-bottom: 1.0em; } .v-tab p { padding-top:0; padding-bottom:0; margin-top:0; margin-bottom:0; } .v-tab p.button--holder { padding:20px 0 0 0; } .img-draw img { width: 70%; } } @media (min-width: 768px) { .v-tab h3 { padding-bottom: 20px; margin-bottom:0; } .v-tab h3+p { padding-top: 0; margin-top:0; margin-bottom:0; padding-bottom: 20px; } } .no-touch .expand-unit a:hover, .no-touch .expand-unit a:focus { color: #337ab7; } .faq-unit:hover, .expand-unit:hover { background-color: transparent; } .expand-unit .header-2,.expand-unit .header-3,.expand-unit .header-4 { color:#333366!important; position:relative; padding-right:40px; } .header-2 a, .header-3 a, .header-4 a, a .header-2, a .header-3, a .header-4 { padding-right:30px; } .no-touch a:hover, .no-touch a:focus { color: #337ab7; } .hero-text ~ div img {max-width: fit-content;} .visible-expand h2.header-2 { margin-bottom: 10px; } </style> <style> /* VERTICAL TABS */ .v-tab-content div { display:none; } .v-tab div.active, .v-tab div.active:hover { background-color:#333366; } .v-tab h3 { margin-top:0; padding-top:20px; margin-bottom: 5px; } .v-tab p { margin-bottom:0; padding-bottom: 24px; margin-top: 10px; display: inline-block; } .v-tab div.active a h3,.v-tab div.active a p,.v-tab div.active:hover a h3,.v-tab div.active:hover a p{ color:#FFFFFF; } .v-tab div:hover a h3,.v-tab div:hover a p { color:#333366; } .v-tab a { text-decoration:none; position:relative; } .v-tab>div { border-bottom: 1px solid #d9d9d9; } .v-tab div { position:relative; padding-right: 40px; padding-left:20px; } .v-tab div:hover { background-color:#ededed; } .v-tab-content div.active,.v-tab div.active { display:block; } .vdrawers { padding: 0 0 30px 0; margin: 0 0 60px 0; } .v-tab div.active:after { background-image: url(/component-guide/white-arrow.svg); } @media (max-width: 992px){ /* VERTICAL TABS COMPONENT*/ .v-tab div { position: relative; padding-right: 0; padding-left: 0; } .v-tab div h3 { width: 100%; position: relative; } .vdrawers { padding: 0 0 30px 0; margin: 0 0 30px 0; } .v-tab div { position: relative; padding-right: 0; padding-left: 0; } .v-tab div h3 { width: 100%; position: relative; } .vdrawers { padding: 0 0 30px 0; margin: 0 0 30px 0; } } @media (min-width:768px){ .rtable th a:hover { color: #333366!Important; } .vdrawers h2 { padding: 50px 0; margin:0; } /* VERTICAL TAB */ .v-tab div:after { content: ""; height: 25px; width: 25px; background-image: url(/component-guide/blue-caret.svg); background-repeat: no-repeat; display: inline-block; top: 40%; position: absolute; right: 5px; } .v-tab p { padding-right: 40px; padding-left: 15px; } .v-tab h3 { padding-right: 40px; padding-left: 15px; } } @media (max-width: 767px) { .col-1-txt figure img { max-width:100%; } /* VERTICAL TAB*/ .v-tab div { position: relative; padding-right: 10px; padding-left: 10px; } .v-tab div:first-of-type { border-top: 1px solid #ededed; } .v-tab div:after { -ms-transform: rotate(90deg); -webkit-transform: rotate(90deg); transform: rotate(90deg); height: 40px; width: 40px; position: absolute; top: 15px; transition: transform 0.2s ease-out; } .v-tab h3 { padding-bottom: 15px; } .v-tab div.active:after { -ms-transform: rotate(-90deg); -webkit-transform: rotate(-90deg); transform: rotate(-90deg); transition: transform 0.2s ease-out; } .v-tab div div { padding-right: 0px; padding-left:0; } .v-tab div div:after { display:none; } .v-tab a p { display:none; } .v-tab .active a p { display:block; } .v-tab div.active, .v-tab div.active:hover { background-color:#ededed; } .v-tab div.active a h3,.v-tab div.active a p,.v-tab div.active:hover a h3,.v-tab div.active:hover a p{ color:#333366; } .v-tab div.active:after {display:none;} .v-tab div a h3:after { content: ""; height: 25px; width: 25px; background-image: url(/component-guide/blue-caret.svg); background-repeat: no-repeat; position: absolute; right: 0; display: inline-block; top: 40%; position: absolute; right: 5px; -ms-transform: rotate(90deg); -webkit-transform: rotate(90deg); transform: rotate(90deg); transition: transform 0.2s ease-out; } .v-tab div.active a h3:after { -ms-transform: rotate(-90deg); -webkit-transform: rotate(-90deg); transform: rotate(-90deg); transition: transform 0.2s ease-out; top:20%; } .v-tab>div.active div .header-2, .v-tab> div.active div .header-3, .v-tab>div.active div .header-5, .v-tab>div.active div .header-4 { margin-top: 1.5em; margin-bottom: 1.0em; } .v-tab p { padding-top:0; padding-bottom:0; margin-top:0; margin-bottom:0; } .v-tab p+p { padding-top: 20px; } .v-tab a.button--link { padding: 25px 0; } div.active > *:last-child { margin-bottom: 20px; } .v-tab.col-xs-12 img { margin-left: 0!important; width: 70%; display: block; max-width: 250px; padding-bottom: 15px; } } .header-4 + .header-4 { margin-top: 20px; margin-bottom: 0; } .v-tab-content ul, .v-tab-content ol { margin-left:25px; } .expand-unit a.expand-less { margin-top:10px } .col-1-txt { margin-bottom: 30px; } .col-1-short { margin-bottom: 30px; } p a.button--link, a.button--link { text-decoration:underline; color: #337ab7; font-family: inherit; border-right: 0; border-left: 0; border-top: 0; margin: 0 0 0 0; padding: 0 0 0 0; min-width: 0!important; border-radius: 0; display: inline-block; } section p a,section li a { text-decoration:underline; color: #337ab7; font-weight:normal; font-family:inherit; } .button--link:after { display:none; } a:focus, a:hover { color: #337ab7; text-decoration: none; border-bottom:NONE; } section p a:link, section li a:link { text-decoration: underline; } p a:link:hover, p a:link:focus, li a:link:hover, li a:link:focus { text-decoration: none; } @media (max-width: 992px) { .col-1-txt.col-xs-12,.col-2-txt.col-xs-12 { padding: 0 30px!important; } .hero-component .hidden-lg.col-xs-12 { padding-left:0!important; padding-right:0!important; } .hero-component .hero-text { padding-left:30px!important; padding-right:30px!important; } .col-md-8.col-md-offset-2.col-sm-8.col-sm-offset-2.col-xs-12 { padding-left: 15px!important; padding-right: 15px!important; } .container-fluid.visible-expand { padding: 0 30px; } } .hero-text a { border-bottom: 4px solid transparent; } .hero-text a.selected { border-bottom: 4px solid #e71921; } .startTab { display: inline-block; padding-left: 0 !important; margin-top: 20px; font-size: 18px; color: #d9d9d9; } .hero-text h1.header-1 { margin-top: 20px; margin-bottom: 0px; } .video--player.back-out { opacity: 0; pointer-events:none; } .video--player { opacity: 1; transition: opacity 0.3s; -webkit-transition: opacity 0.3s; } .container-fluid .row ol li { list-style: decimal; } .col-1-txt figure img { margin-top: 40px; margin-bottom: 25px; } .hero-text a.selected { pointer-events: none; } </style> <style> .alert-icon p:first-child:before { content: ''; display: inline-block; background: url(/assets/images/global/info-icon.svg); width: 22px; height: 22px; background-size: 22px 22px; position: absolute; margin-left: 0; left: 0; background-repeat: no-repeat; top: 12px; } div.alert-icon { background:none; position:relative; } div.alert-icon p{ color:#e71921!important; font-weight:normal; padding: 10px 20px; } </style> <section> <div class="jumbotron hero-component"> <div class="container-fluid"> <div class="row"> <div class="hidden-xlg hidden-lg hidden-md col-sm-12 col-xs-12"> <img alt="Person using a laptop to file an international claim online." src="/assets/images/help/file-a-claim-international-hero-mobile.jpg"> </div> <div class="col-md-7 col-sm-12 col-xs-12 hero-text"> <h1 class="header-1">File a USPS Claim: International</h1> <div class="startTab"><a href="/help/claims.htm">Domestic Shipments</a> | <a class="selected" href="#">International Shipments</a></div> <h2 class="header-2 subhead">Submit an Inquiry Online</h2> <p>If you sent a package from the U.S. to a foreign country and it was missing contents, damaged, or lost, learn how you can file an international claim for the insured value of the package (if it was covered by insurance):</p> <ul> <li>International claims are different from domestic claims鈥攖hey have to be coordinated with foreign postal administrations.</li> <li>Only the U.S. sender can start an online inquiry to begin an international claim.</li> </ul> <p>(For USPS庐 fee or postage refunds, please see <a href="/help/international-refunds.htm">Request a USPS Refund: International</a>.)</p> </div> <div class="col-lg-5 col-md-5 hidden-sm hidden-xs"> <img alt="Person using a laptop to file an international claim online." src="/assets/images/help/file-a-claim-international-hero-desktop.jpg"> </div> </div> </div> </div> </section> <style> section.jumbotron.alert-topper.red { background: transparent; margin-top:60px; margin-bottom: 0px; } section.jumbotron.alert-topper { background: transparent; margin-top:20px; margin-bottom: 30px; } .jumbotron.hero-component.alert-top { text-align: center; background-color: transparent; margin-bottom: 20px; padding-left: 30px; padding-right: 30px; } .jumbotron.hero-component.alert-top p { border-right:0; border-top:0; border-bottom:0; border-left: 15px solid #3573B1; padding: 20px 20px; margin-top: 20px; text-align: left; width:100%; margin-bottom:0; background-color:#E7F6F8; } .alert-topper { margin: 0 auto; background-color: transparent; } .alert-topper p { max-width: 1170px; text-align: left; width: 100%; padding-left: 40px; padding-top: 12px; font-size: 16px; font-family: "HelveticaNeueW02-55Roma","Helvetica Neue",Helvetica,Arial,sans-serif; padding-bottom: 16px; position: relative; } .alert-p { border-left: 0; position: relative; padding-left: 0; } .jumbotron.alert-topper .container-fluid { background-color: #E7F6F8; border-left: 15px solid #3573B1; padding-left:19px; } .alert-topper p:first-child:before { content: ''; display: inline-block; background: url(/assets/images/global/info-icon.svg); width: 22px; height: 22px; background-size: 22px 22px; position: absolute; margin-left: 0; left: 0; background-repeat: no-repeat; top: 12px; } .alert-top, .alert-topper { max-width: 1175px; margin:0 auto; margin-top:60px; } .alert-top a, .alert-topper a { color: #005EA2; text-decoration: underline; } .alert-top a:hover, .alert-topper a:hover { color: #005EA2; text-decoration: none; } .jumbotron.hero-component.alert-top.red p, .jumbotron.alert-topper.red .container-fluid { border-left: 15px solid #e71921; background-color:#f4e3db; } .alert-topper p+p { margin-top: 0; margin-bottom: 0; padding-top: 10px; padding-bottom: 10px; } .alert-topper p:last-child { margin-bottom: 15px; padding-bottom: 15px; } .alert-topper p:first-child { margin-bottom: 15px; padding-bottom: 15px; } .alert-p p a { margin: 0; } .col-1-txt .video--section { position:relative;} </style> <section class="jumbotron alert-topper red"> <div class=""> <div class="container-fluid"> <div class="alert-p"> <p><strong>Alert:</strong> USPS can no longer accept or deliver international mail to several countries due to service impacts. See all countries with temporary service and guaranteed-delivery suspensions. <a href="https://about.usps.com/newsroom/service-alerts/international/welcome.htm">Read More</a> </p> </div> </div> </div> </section> <section> <div class="container-fluid"> <div class="row"> <div class="col-lg-6 col-md-6 col-sm-9 col-xs-12 col-1-txt"> <h2 class="header-2">International Claims Process</h2> <ol style="margin-top:20px!important"> <li><a href="#filingperiods">Check filing periods</a> for each international mail service.</li> <li><a href="#documents">Gather your documents</a> including your 13-digit tracking number and other supporting documentation. </li> <li>Click "Create an Inquiry," log in to your USPS.com account, and complete the online form.<Br /><span class="disclaimer-text" style="padding-left:0;padding-right:0;"><strong>NOTE:</strong> If any required documents are not included, you will be unable to submit your inquiry.</span</li> <li>If your inquiry is eligible for a claim, you will be notified via email: "Claim Sent for Review."</li> <li>After our claims department processes your claim, you'll receive an email with the claim results.</li> </ol> <p name="createinquiry" id="createinquiry"><a class="button--primary" href="https://internationalclaims.usps.com/INQUIRY/inquiry/index.do?method=initiateOLI">Create an Inquiry</a> <a href="https://internationalclaims.usps.com/INQUIRY/inquiry/Submit542.do?method=doSearchOLINo"><strong>Inquiry History</strong></a></p> </div> <div class="col-lg-6 col-md-6 col-sm-9 col-xs-12 col-1-txt"> <h2 class="header-2">How to File an International Claim - Video</h2> <div class="video--section"> <div class="video--poster fade-out"> <a href="#" class="video--play-button"> <img src="/assets/images/help/help-int-claims-video-still.jpg" alt="Image of a user accessing the help section of www.usps.com"></a> </div> <div class="video--player back-out"> <iframe class="yt-video" src="//www.youtube.com/embed/kMH0eMESXj8?wmode=transparent&rel=0&modestbranding=1" frameborder="0" allowfullscreen=""></iframe></div> </div> <p>Our "How to File an International Claim on USPS.com" video gives step-by-step instructions for submitting your claim and proof of value documents.</p> <p><a class="" href="/assets/transcripts/how-to-file-an-international-claim-transcript.txt">Video Transcript: How to File an International Claim on USPS.com</a> (TXT 4 KB)</p> </div> </div> </div> </section> <section class="jumbotron"> <div class=""> <div class="container-fluid visible-expand "> <div class="row" style="position:relative;"> <div class="col-md-12 col-sm-12 col-xs-12 titlecut"> <h2 class="header-2">Filing International Claims: Step-by-Step</h2> </div> <span class="expand-all">Expand All</span> </div> <div class="row"> <div class="col-md-12 col-sm-12 col-xs-12"> <div class="expand-unit"> <h4 class="header-4"><a name="filingperiods" id="filingperiods" href="#">Step 1: Check Filing Periods</a></h4> <p>Each international mail service has a different filing period. The filing period is based on the mailing date on your receipt. </p> <div class="drawer"> <div class="col-md-12 col-sm-12 col-xs-12 col-1-txt tablespace"> <div class="stacked-table"> <h4 class="header-4" style="padding-right:0;">Filing an International Claim for Lost Mail or Packages</h4>  <table class="rtable" summary="Table revealing the time period for filing a claim for different USPS Services."> <thead> <tr> <th width="300px" scope="col"><a href="#">Service</a></th> <th scope="col"><a href="#">File After</a></th> <th scope="col"><a href="#">File Before</a></th> <th scope="col"><a href="#">Other Restrictions</a></th> </tr> </thead> <tbody> <tr> <th scope="row"> <a href="#">Priority Mail Express International<sup>®</sup> (PMEI)</a> </th> <td data-header="File After"> <p>3 days</p> </td> <td data-header="File Before"> <p>90 days</p> </td> <td data-header="Other Restrictions"> <p>Online inquiries can only be initiated by the U.S. sender.</p> </td> </tr> <tr> <th scope="row"> <a href="#">PMEI with Money-Back Guarantee</a> </th> <td data-header="File After"> <p>3 days</p> </td> <td data-header="File Before"> <p>30 days</p> </td> <td data-header="Other Restrictions"> <p>3–90 days to submit an inquiry for loss, damaged, or missing contents</p> </td> </tr> <tr> <th scope="row"> <a href="#">Priority Mail International<sup>®</sup></a> </th> <td data-header="File After"> <p>7 days</p> </td> <td data-header="File Before"> <p>6 months</p> </td> <td data-header="Other Restrictions"> <p>Online inquiries can only be initiated by the U.S. sender</p> </td> </tr> <tr> <th scope="row"> <a href="#">Registered Mail<sup>®</sup></a> </th> <td data-header="File After"> <p>7 days</p> </td> <td data-header="File Before"> <p>6 months</p> </td> <td data-header="Other Restrictions"> <p>Online inquiries can only be initiated by the U.S. sender</p> </td> </tr> <tr> <th scope="row"> <a href="#">First-Class Mail International<sup>®</sup></a> </th> <td data-header="File After"> <p>-</p> </td> <td data-header="File Before"> <p>-</p> </td> <td data-header="Other Restrictions"> <p>Inquiries are not accepted for ordinary letters sent without Registered Mail service.</p> </td> </tr> <tr> <th scope="row"> <a href="#">First-Class Package International Service<sup>®</sup></a> </th> <td data-header="File After"> <p>-</p> </td> <td data-header="File Before"> <p>-</p> </td> <td data-header="Other Restrictions"> <p>Inquiries cannot be processed online for ordinary parcels sent without Registered Mail service. </p> </td> </tr> </tbody> </table> </div> </div> </div> </div> <div class="expand-unit"> <h4><a name="documents" id="documents" href="#">Step 2: Gather Your Documents </a></h4> <p>You'll need to include all of the required documentation to submit your inquiry. Save all your evidence documents until your claim is resolved. </p> <div class="drawer"> <h4 class="header-4">Tracking or Label Number</h4> <p>Include the 13-digit USPS Tracking庐 or label number that appears on the receipt beginning with EA-EZ, CA-CZ, HC-HZ, or RA-RZ and ending in US.</p> <h4 class="header-4">Sender's & Recipient's Contact Information</h4> <p>Have these basic contact details for the sender and recipient:</p> <ul> <li>Name</li> <li>Mailing Address</li> <li>Phone Number</li> <li>Email</li> </ul> <h4 class="header-4">Mailing Information</h4> <p>Be ready to provide these mailing details:</p> <ul> <li>Date</li> <li>Weight</li> <li>Postage paid</li> <li>Additional fees (if applicable)</li> <li>A description of contents</li> </ul> <h4 class="header-4">Proof of Mailing</h4> <p>Any of these can be used to show proof of mailing:</p> <ul> <li>Mailing label</li> <li>Customs form</li> <li>Printouts of the online transaction</li> <li>Post Office<sup>™</sup> shipping receipt</li> </ul> <h4 class="header-4">Proof of Value</h4> <p>Any of these can be used to show proof of value:</p> <ul> <li>Sales receipt</li> <li>Invoice or bill of sale</li> <li>Copy of canceled check or money order</li> <li>Credit card billing receipt</li> <li>Statement of value from a reputable dealer</li> <li>Estimates of repair costs from a reputable dealer</li> <li>Printout of the online transaction</li> </ul> </div> </div> <style> .visible-expand .expand-unit .drawer.with-pic { width: 100%; 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} .expand-unit a.button--primary { margin-top: 15px; } .disclaimer-text { padding: 10px; font-size: 10pt; padding-left: 20px; padding-right: 33%; margin-bottom: 50px; position: relative; } @media (max-width: 767px){ .video--section { min-height:0; } .video--section:after { top: 30%; } } figcaption { font-size: 16px; } </style> <div class="expand-unit"> <h4><a href="#">Step 3: Create an Inquiry</a></h4> <p>When you're ready to start your inquiry, log in to your USPS.com account, and complete the online form. </p> <p><a class="button--primary" href="https://internationalclaims.usps.com/INQUIRY/inquiry/index.do?method=initiateOLI">Create an Inquiry</a></p> <div class="drawer"> <h4 class="header-4">Claim Status & Results</h4> <ul> <li>If your inquiry is eligible for a claim, you will be notified via email: "Claim Sent for Review."</li> <li>After our claims department processes your claim, you'll receive an email with the claim results.</li> </ul> <p class="button--holder"><a href="https://onlineclaims.usps.com/OICWeb/" class=""><strong>Check Inquiry History</strong></a></p> </div> </div> </div> </div> </div> </div> </section> <section> <div class="container-fluid"> <div class="row"> <div class="col-lg-7 col-md-8 col-sm-9 col-xs-12 col-1-txt" id="damagedshipments" name="damagedshipments"> <H2 class="header-2">Receiving Damaged International Shipments</h2> <p>You must immediately present the article, mailing container, wrapping, packaging, and any other contents received in damaged condition and/or with missing contents to a Post Office for inspection. The Post Office will verify the damage and give you a PS Form 3831, Receipt for Article(s) Damaged in Mails, for your files.<p> <p>In addition, it is recommended you contact the foreign sender and ask the sender to file an inquiry with the postal administration from where the item was mailed. All claims for inbound items that are lost, or are delivered to the addressee in damaged condition or with missing contents are payable to the sender, unless the sender waives the right to payment, in writing, in favor of the addressee.</p> <h3 class="header-3">Proof of Damage</h3> <p>These items will help prove the damage to your incoming shipment:</p> <ul> <li>Document(s) supporting damage from U.S. mailer</li> <li>Document(s) supporting damage from foreign addressee</li> <li>Receipt of article(s) damaged in the mail</li> <li>Photos of the damage</li> <li>Description and value of contents</li> </ul> </div> </div> </div> </section> <section class="jumbotron"> <div class="container-fluid"> <div class="row"> <div class="col-lg-7 col-md-8 col-sm-9 col-xs-12 col-1-txt"> <H2 class="header-2">Additional Resources</h2> <p>Get complete details regarding the international inquiry and international claims processes, including appeals in the International Mail Manual (IMM<sup>®</sup>).</p> <p><a href="http://pe.usps.com/text/imm/immc9_001.htm" target="_blank"><strong>IMM Chapter 9: Inquiries, Indemnities, and Refunds</strong></a></p> <p><a href="/terms-conditions/international-inquiries.htm"><strong>Terms and Conditions of Use for USPS® International Inquiries</strong></a></p> </div> </div> </div> </section> <script src="/assets/script/globals/jquery.min.js"></script> <script src="/assets/script/globals/popper.min.js"></script> <script src="/assets/script/globals/bootstrap.js"></script> <script> $( document ).ready(function() { /* $(".hero-text a[href='#']").on('click touchend', function(e){ e.preventDefault(); 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