Request a Domestic Refund

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tabindex="-1" href="https://www.usps.com/manage/go-now.htm"><img src="https://www.usps.com/manage/go-now.png" alt="Manage image with call to action." /></a></div> </ul> <form tabindex="-1" role="search" method="get" class="search global-header--search track-manage" action="https://www.usps.com/search"> <span tabindex="-1" aria-hidden="false" class="input--wrap"> <label tabindex="-1" class="visuallyhidden" for="global-header--search-track-track-manage">Search USPS.com</label> <input tabindex="-1" autocomplete="off" placeholder="Search or Enter a Tracking Number" class="search--track-input input--field q global-header--search-track" id="global-header--search-track-track-manage" maxlength="256" name="q" type="text"> <div class="autocorrect"><ul></ul></div> <input tabindex="-1" value="Search" class="input--search search--submit" type="submit"> </span> </form> </div> </li> <li class="menuheader" > <a tabindex="-1" name="navpostalstore" id="navpostalstore" href="#navbusiness" class="hidden-skip">Skip Shop Links</a> <a aria-expanded="false" class="menuitem" role="menuitem" tabindex="0" aria-haspopup="true" href="https://store.usps.com/store">Shop</a> <div class="repos"> <ul role="menu" aria-hidden="true" class="tools"> <h3>Shop</h3> <li class="tool-stamps"><a role="menuitem" tabindex="-1" href="https://store.usps.com/store/stamps">Stamps</a></li> <li class="tool-supplies"><a role="menuitem" tabindex="-1" href="https://store.usps.com/store/shipping-supplies">Shipping Supplies</a></li> <li class="tool-cards"><a role="menuitem" tabindex="-1" href="https://store.usps.com/store/cards-envelopes">Cards & Envelopes</a></li> <li class="tool-pse"><a role="menuitem" tabindex="-1" href="https://store.usps.com/store/pse/">Personalized Stamped Envelopes</a></li> <li class="tool-coll"><a role="menuitem" tabindex="-1" href="https://store.usps.com/store/collectors">Collectors</a></li> <li class="tool-gifts"><a role="menuitem" tabindex="-1" href="https://store.usps.com/store/gifts">Gifts</a></li> <li class="tool-business"><a role="menuitem" tabindex="-1" href="https://store.usps.com/store/business-supplies">Business Supplies</a></li> </ul> <ul role="menu" aria-hidden="true"> <h3>Learn About</h3> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/shop/money-orders.htm">Money Orders</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/shop/returns-exchanges.htm">Returns & Exchanges</a></li> <div class="desktop-only shop-addition"> <a role="menuitem" tabindex="-1" href="https://www.usps.com/store/go-now.htm"><img src="https://www.usps.com/store/go-now.png" alt="Store image with call to action."/></a> </div> </ul> <form tabindex="-1" role="search" method="get" class="search global-header--search" action="https://www.usps.com/search"> <span tabindex="-1" aria-hidden="false" class="input--wrap"> <label class="visuallyhidden" tabindex="-1" for="global-header--search-track-store">Search the Postal Store: Keyword or SKU</label> <input tabindex="-1" autocomplete="off" placeholder="Search the Postal Store: Keyword or SKU" class="search--track-input input--field q global-header--search-track" id="global-header--search-track-store" maxlength="256" name="q" type="text"> <div class="autocorrect"><ul></ul></div> <input tabindex="-1" value="Search" class="input--search search--submit" type="submit"> </span> </form> </div> </li> <li class="menuheader" > <a tabindex="-1" name="navbusiness" id="navbusiness" href="#navinternational" class="hidden-skip">Skip Business Links</a> <a aria-expanded="false" class="menuitem" tabindex="0" aria-haspopup="true" role="menuitem" href="https://www.usps.com/business/">Business</a> <div class="repos"> <ul role="menu" aria-hidden="true" class="tools"> <h3>Tools</h3> <li class="tool-calc"><a role="menuitem" tabindex="-1" href="https://postcalc.usps.com/business">Calculate a Business Price</a></li> <li class="tool-eddm"><a role="menuitem" tabindex="-1" href="https://eddm.usps.com/eddm/customer/routeSearch.action">Every Door Direct Mail</a></li> <div class="desktop-only business-addition"> <a role="menuitem" tabindex="-1" href="https://www.usps.com/business/go-now.htm"><img src="https://www.usps.com/business/go-now.png" alt="Business image with call to action."/></a> </div> </ul> <ul role="menu" aria-hidden="true"> <h3>Learn About</h3> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/business-shipping.htm">Business Shipping</a></li> <ul> <li><a role="menuitem" tabindex="-1" href="https://www.uspssmartpackagelockers.com/business">Ship to USPS Smart Locker</a></li> </ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/advertise-with-mail.htm">Advertising with Mail</a></li> <ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/every-door-direct-mail.htm">Using EDDM</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/vendors.htm">Mailing & Printing Services</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/customized-direct-mail.htm">Customized Direct Mail</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/political-mail.htm">Political Mail</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/promotions-incentives.htm">Promotions & Incentives</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/informed-delivery.htm">Informed Delivery Marketing</a></li> </ul> </ul> <ul role="menu" aria-hidden="true"> <h3 class="desktop-only"> </h3> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/connect/">USPS Connect</a></li> <ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/connect/ecommerce.htm">eCommerce</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/connect/local.htm">Local</a></li> </ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/postage-options.htm">Postage Options</a></li> <ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/verify-postage.htm">Verifying Postage</a></li> </ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/return-services.htm">Returns Services</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/label-broker.htm">Label Broker for Business</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/international-shipping.htm">International Business Shipping</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/manage-mail.htm">Managing Business Mail</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/web-tools-apis/">USPS & Web Tools APIs</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/business/prices.htm">Prices</a></li> </ul> <form tabindex="-1" role="search" method="get" class="search global-header--search business-bottom" action="https://www.usps.com/search"> <span tabindex="-1" aria-hidden="false" class="input--wrap"> <label tabindex="-1" class="visuallyhidden" for="global-header--search-track-business">Search USPS.com</label> <input tabindex="-1" autocomplete="off" placeholder="Search or Enter a Tracking Number" class="search--track-input input--field q global-header--search-track" id="global-header--search-track-business" maxlength="256" name="q" type="text"> <div class="autocorrect"><ul></ul></div> <input tabindex="-1" value="Search" class="input--search search--submit" type="submit"> </span> </form> </div> </li> <li class="menuheader" > <a tabindex="-1" name="navinternational" id="navinternational" href="#navhelp" class="hidden-skip">Skip International Links</a> <a class="menuitem" tabindex="0" aria-expanded="false" aria-haspopup="true" role="menuitem" href="https://www.usps.com/international/">International</a> <div class="repos"> <ul role="menu" aria-hidden="true" class="tools"> <h3>Tools</h3> <li class="tool-calc"><a role="menuitem" tabindex="-1" href="https://postcalc.usps.com/?country=10440">Calculate International Prices</a></li> <li class="tool-international-labels"><a role="menuitem" tabindex="-1" href="https://cnsb.usps.com/">Print International Labels</a></li> <li class="tool-international-forms"><a role="menuitem" tabindex="-1" href="https://cfo.usps.com/cfo-web/labelInformation.html">Print Customs Forms</a></li> <div class="desktop-only international-addition"> <a role="menuitem" tabindex="-1" href="https://www.usps.com/international/go-now.htm"><img src="https://www.usps.com/international/go-now.png" alt="International image with call to action" /></a> </div> </ul> <ul role="menu" aria-hidden="true"> <h3>Learn About</h3> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/">International Sending</a></li> <ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/letters.htm">How to Send a Letter Internationally</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/preparing-international-shipments.htm">How to Send a Package Internationally</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/shipping-restrictions.htm">International Shipping Restrictions</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/international-how-to.htm">Shipping Internationally Online</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/insurance-extra-services.htm">International Insurance & Extra Services</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/customs-forms.htm">Completing Customs Forms</a></li> </ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/ship/apo-fpo-dpo.htm?pov=international">Military & Diplomatic Mail</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/money-transfers.htm">Sending Money Abroad</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/passports.htm">Passports</a></li> </ul> <ul role="menu" aria-hidden="true"> <h3 class="desktop-only"> </h3> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/mail-shipping-services.htm">Comparing International Shipping Services</a></li> <ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/priority-mail-express-international.htm">Priority Mail Express International</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/priority-mail-international.htm">Priority Mail International</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/first-class-package-international-service.htm">First-Class Package International Service</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/international/first-class-mail-international.htm">First-Class Mail International</a></li> </ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/help/international-claims.htm">Filing an International Claim</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/help/international-refunds.htm">Requesting an International Refund</a></li> </ul> <form tabindex="-1" role="search" method="get" class="search global-header--search" action="https://www.usps.com/search"> <span tabindex="-1" aria-hidden="false" class="input--wrap"> <label tabindex="-1" class="visuallyhidden" for="global-header--search-track-international">Search USPS.com</label> <input tabindex="-1" autocomplete="off" placeholder="Search or Enter a Tracking Number" class="search--track-input input--field q global-header--search-track" id="global-header--search-track-international" maxlength="256" name="q" type="text" /> <div class="autocorrect"><ul></ul></div> <input tabindex="-1" value="Search" class="input--search search--submit" type="submit" /> </span> </form> </div> </li> <li class="menuheader" > <a tabindex="-1" name="navhelp" id="navhelp" href="#navsearch" class="hidden-skip">Skip Help Links</a> <a aria-expanded="false" class="menuitem" tabindex="0" aria-haspopup="true" role="menuitem" href="https://faq.usps.com/s/">Help</a> <div class="repos"> <ul role="menu" aria-hidden="true"> <li><a role="menuitem" tabindex="-1" href="https://faq.usps.com/s/">FAQs</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/help/missing-mail.htm">Finding Missing Mail</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/help/claims.htm">Filing a Claim</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/help/refunds.htm">Requesting a Refund</a></li> </ul> </div> </li> <li class="nav-search menuheader"> <a tabindex="-1" name="navsearch" id="navsearch" href="#endnav" class="hidden-skip">Skip Search</a> <a aria-expanded="false" class="menuitem" tabindex="0" aria-haspopup="true" role="menuitem" href="#">Search USPS.com</a> <div class="repos">  <span aria-hidden="false" class="input--wrap-label"> <label class="visuallyhidden" for="styleguide-header--search-track">Search USPS.com</label> </span> <form tabindex="-1" role="search" method="get" class="search global-header--search" action="https://www.usps.com/search/results.htm?PNO=1&keyword="> <span tabindex="-1" aria-hidden="false" class="input--wrap"> <label tabindex="-1" class="visuallyhidden" for="global-header--search-track-search">Search USPS.com</label> <input tabindex="-1" autocomplete="off" placeholder="Search or Enter a Tracking Number" class="search--track-input input--field q global-header--search-track" id="global-header--search-track-search" maxlength="256" name="q" type="text" /> <div class="autocorrect"><ul></ul></div> <input tabindex="-1" value="Search" class="input--search search--submit" type="submit" /> </span> </form> <div class="empty-search"> <p>Top Searches</p> <ul> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/search/results.htm?PNO=1&keyword=PO%20Boxes">PO BOXES</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/search/results.htm?PNO=1&keyword=Passports">PASSPORTS</a></li> <li><a role="menuitem" tabindex="-1" href="https://www.usps.com/search/results.htm?PNO=1&keyword=Free%20Boxes">FREE BOXES</a></li> </ul> </div>  </div> </li> </ul> </nav> <div class="search--wrapper-hidden" id="search--display"> <span aria-hidden="false" class="input--wrap-label"> </span> <form role="search" method="get" class="search global-header--search" action="https://www.usps.com/search/results.htm?PNO=1&keyword="> <span aria-hidden="false" class="input--wrap"> <div class="easy-autocomplete search-box"> <label class="visuallyhidden" for="global-header--search-track-mob-search">Enter Search term for Search USPS.com</label> <input autocomplete="off" placeholder="Search or Enter a 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"HelveticaNeueW02-55Roma","Helvetica Neue",Helvetica,Arial,sans-serif; display:inline-block; font-size: 16pt; line-height: 22pt; color:#3273c9; background-color: #FFFFFF; } .container-fluid p.disclaimer, .container-fluid ul.disclaimer, .container-fluid li.disclaimer { font-family: "HelveticaNeueW02-55Roma","Helvetica Neue",Helvetica,Arial,sans-serif; font-size:10pt; line-height: 10pt; color:#000000; } .static-alert { font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; font-size:13pt; line-height: 15pt; } a { font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; font-weight:normal; } ul { margin-top: 15px; margin-bottom: 10px; padding-left:25px; list-style-type: disc; margin-left: 0; } ol { margin-top: 15px; padding-left:25px; margin-bottom: 10px; list-style-type: decimal; margin-left: 0; } ul li,ol li { padding-top: 5px; padding-bottom: 5px; font-family: "HelveticaNeueW02-55Roma","Helvetica Neue",Helvetica,Arial,sans-serif; font-size: 16px; line-height: 22px; color: #000000; } .fonts { border: 1px solid #f637c6; } .fonts .inverse, h4+h5,.inline,.fonts .disclaimer,.static-alert { border-bottom: 5px solid #f637c6; } p+ul,p+ol { margin-top: 0; } .left { text-align: left; float:none; clear:both; } .center { text-align:center; } .sm-txt-title { width: 100%; } a:focus, a:hover { text-decoration:none; color:#595959; } .button--primary { background-color: #333366; padding: 10px 20px; color: #FFFFFF; border-radius: 3px; margin: 20px 0; display: inline-block; font-size: 16px; min-width: 150px; text-align: center; white-space: nowrap; font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; } a.button--primary:hover, .no-touch .expand-unit a.button--primary:hover,.no-touch .expand-unit a.button--primary:focus, .no-touch a.button--primary:focus, .no-touch a.button--primary:hover{ color:#333366; text-decoration:none; background: #F7F7F7; } .button--secondary { color: #333366; padding: 10px 20px; margin: 0; display: inline-block; font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; border-radius: 3px; font-size: 16px; min-width: 150px; text-align: center; white-space: nowrap; background-color:#FFFFFF; border:1px solid #333366; border-radius: 3px; margin: 12px 0 25px 0; max-width:none; } .button--secondary:hover { color:#595959; text-decoration:none; background-color:#F7f7f7 } .button--secondary:hover:after{ background-image: url(https://www.usps.com/assets/images/home/text-link-carat-grey.svg); } .button--link { color:#333366; font-size:16px; line-height:16px; font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; } .button--link:after { content: ""; display: inline-block; height: 15px; width: 20px; background-image: url(/assets/images/home/text-link-carat-red.svg); background-repeat: no-repeat; margin-left: 10px; top: 2px; position: relative; left: -5px; } .button--link:hover { color: #337ab7; text-decoration:none; text-decoration: none; } .button--link:hover:after{ background-image: url(https://www.usps.com/assets/images/home/text-link-carat-grey.svg); } p a.button--primary, p a.button--secondary { margin: 0 15px 15px 0; max-width: 225px; } /* :not(.faq-section) h3 a { color:#333366; text-decoration:none; font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; position: relative; } :not(.faq-section) h3 a:after { content: ""; display: inline-block; background-image: url(https://www.usps.com/assets/images/home/text-link-carat-red.svg); background-repeat: no-repeat; margin-left: -25px; position: relative; height: 15px; width: 15px; left: 30px; top: 0px; } */ .no-overflow { overflow:hidden; } .drop-shadow { box-shadow: 2px 2px 8px 1px #595959; } .jumbotron { padding-top: 0; padding-bottom: 0; overflow: hidden; margin-bottom: 60px; } .titlecut p { padding-right:30%; } @media (max-width: 992px){ .titlecut p { padding-right:15%; } /* FONTS */ .button--holder { text-align: center; } .container-fluid h2, .jumbotron h2 { margin-top:30px; margin-bottom:15px; } .container-fluid h2, .jumbotron h2 { margin-top:15px; margin-bottom:15px; } p.button--holder { text-align: left; margin-top:0; width:100%; white-space:nowrap; } .jumbotron.hero-component { padding-bottom:20px; } } @media (max-width: 767px) { .titlecut p { padding-right:0%; } .titlecut p a { margin-bottom: 50px; } /* FONTS */ .page-wrap { padding-left: 0px!important; padding:0px!important; } .jumbotron .col-xs-12 img { padding-left: 0!important; margin-left: 0!important; width: 100%; padding-right: 0; } .content { padding-left: 0px!important; } .jumbotron { margin-bottom: 30px;!important } .jumbotron img { padding-left: 0!important; margin-left: -15px!important; } .col-lg-1, .col-lg-10, .col-lg-11, .col-lg-12, .col-lg-2, .col-lg-3, .col-lg-4, .col-lg-5, .col-lg-6, .col-lg-7, .col-lg-8, .col-lg-9, .col-md-1, .col-md-10, .col-md-11, .col-md-12, .col-md-2, .col-md-3, .col-md-4, .col-md-5, .col-md-6, .col-md-7, .col-md-8, .col-md-9, .col-sm-1, .col-sm-10, .col-sm-11, .col-sm-12, .col-sm-2, .col-sm-3, .col-sm-4, .col-sm-5, .col-sm-6, .col-sm-7, .col-sm-8, .col-sm-9, .col-xs-1, .col-xs-10, .col-xs-11, .col-xs-12, .col-xs-2, .col-xs-3, .col-xs-4, .col-xs-5, .col-xs-6, .col-xs-7, .col-xs-8, .col-xs-9 { position: relative; min-height: 1px; padding-right: 10px!important; padding-left: 10px!important; } } /* expand */ /* faq */ .faq-section span.expand, .visible-expand span.expand { margin-right: 45px; display:block; } .container-fluid.faq-section { padding-bottom: 50px; } .faq-section { } .faq-unit:last-of-type,.expand-unit:last-of-type { border-bottom: 1px solid #d8d8d8; } .faq-section h2,.visible-expand h2 { margin-bottom: 30px; } .faq-unit>h4, .expand-unit>h4 { font-size: 18px; line-height: 22px; padding-right: 35px; position:relative; padding-left: 30px; } .faq-unit h4 a, .expand-unit h4 a { text-decoration:none; color:#333366; position:relative; width:100%; display:inline-block; } .faq-unit>h4:after, .expand-unit>h4:after { content: ""; display: inline-block; position: absolute; right:0; background-size: 25px 25px; top: 20%; width: 25px; background-repeat: no-repeat; background-position: 0 0; height: 25px; background-image: url(https://www.usps.com/component-guide/blue-caret.svg); -ms-transform: rotate(90deg); -webkit-transform: rotate(90deg); transform: rotate(90deg); transition: transform 0.2s ease-out; } .faq-unit.active h4:after, .expand-unit.active h4:after { background-image: url(https://www.usps.com/component-guide/blue-caret.svg); -ms-transform: rotate(-90deg); -webkit-transform: rotate(-90deg); transform: rotate(-90deg); transition: transform 0.2s ease-out; } .faq-unit,.expand-unit { padding-left:0; padding-right:0; padding-top:15px; padding-bottom:15px; border-top: 1px solid #d8d8d8; } .faq-unit.active, .faq-unit:hover, .expand-unit:active, .expand-unit:hover { background:#ededed; color:#333366; } .faq-unit .drawer,.faq-unit.active .drawer{ padding-left: 30px; } .faq-unit .drawer, .expand-unit .drawer { display: none; } .faq-unit.active .drawer, .expand-unit.active .drawer { display: block; } .faq-unit.active .drawer p, .expand-unit.active .drawer p { display: block; color:#333366; padding-right: 10px; } span.expand { font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 18px; line-height: 32px; color: #333366; float: right; top:10px; cursor: pointer; position: relative; padding: 30px 0; white-space:nowrap; } span.expand:after { content: ""; display: inline-block; background-image: url(/component-guide/blue-caret.svg); background-repeat: no-repeat; margin-left: -25px; position: relative; height: 20px; width: 20px; left: 30px; top: 10px; -ms-transform: rotate(90deg); -webkit-transform: rotate(90deg); transform: rotate(90deg); transition: transform 0.2s ease-out; } span.expand.active:after { -ms-transform: rotate(-90deg); -webkit-transform: rotate(-90deg); transform: rotate(-90deg); top:0; transition: transform 0.2s ease-out; } .visible-expand div.expand-unit { padding-left: 0; } .visible-expand div.expand-unit>p { padding-left: 0; } .visible-expand { margin-bottom: 50px; } .visible-expand div.expand-unit>h4 { padding-left: 0; padding-right:30%; } .visible-expand div.expand-unit>p { padding-left: 0; margin-top: 0; margin-bottom: 0; width:65%; } .visible-expand .expand-unit .drawer { width:100%; padding-left:15px; } .visible-expand .expand-unit p, .visible-expand .expand-unit.active .drawer p { color:#000000; } .faq-section.full-width .faq-unit h4 a { width: 90%; } .expand-unit.active .expand-more{ display:none; } .expand-unit .expand-less{ display:none; } .expand-unit.active .expand-less{ display: inline-block; } .expand-unit { padding-bottom:30px; } .faq-section.full-width .faq-unit h4 { padding-right: 20%; } .full-width .faq-unit.active .drawer * { padding-right:30%; } .inline-disclaimer { display:inline !important; } .faq-unit h4 { cursor: pointer; } .faq-unit:last-of-type,.expand-unit:last-of-type { border-bottom: 1px solid #d8d8d8; } .faq-section h2,.visible-expand h2 { margin-bottom: 30px; } .faq-unit>h4, .expand-unit>h4 { font-size: 18px; line-height: 22px; padding-right: 35px; position:relative; } .expand-unit>h4 { padding-left:30px; } .faq-unit>h4 a, .expand-unit>h4 a { text-decoration:none; color:#333366; position:relative; width:100%; display:inline-block; } .faq-unit>h4:after, .expand-unit>h4:after,.expand-unit>.header-3:after,.expand-unit>.header-4:after { content: ""; display: inline-block; position: absolute; right:0; background-size: 25px 25px; top: 20%; width: 25px; background-repeat: no-repeat; background-position: 0 0; height: 25px; background-image: url(https://www.usps.com/component-guide/blue-caret.svg); -ms-transform: rotate(90deg); -webkit-transform: rotate(90deg); transform: rotate(90deg); transition: transform 0.2s ease-out; } .faq-unit.active>h4:after, .expand-unit.active>h4:after,.expand-unit.active>.header-3:after,.expand-unit.active>.header-4:after { background-image: url(https://www.usps.com/component-guide/blue-caret.svg); -ms-transform: rotate(-90deg); -webkit-transform: rotate(-90deg); transform: rotate(-90deg); transition: transform 0.2s ease-out; } .faq-unit,.expand-unit { padding-left:0; padding-right:0; padding-top:15px; padding-bottom:15px; border-top: 1px solid #d8d8d8; } .jumbotron .faq-unit.active, .jumbotron .faq-unit:hover, .jumbotron .expand-unit:active, .jumbotron .expand-unit:hover { background:#f7f7f7; color:#333366; } .faq-unit .drawer,.faq-unit.active .drawer{ padding-left: 30px; } .faq-unit .drawer, .expand-unit .drawer { display: none; } .faq-unit.active .drawer, .expand-unit.active .drawer { display: block; } .faq-unit.active .drawer p, .expand-unit.active .drawer p { display: block; color:#333366; padding-right: 10px; } @media (max-width: 992px){ .faq-section h2,.faq-unit,.expand-unit,.visible-expand h2 { margin-left: 0!important; margin-right: 0!important; } } span.expand { font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 18px; line-height: 32px; color: #333366; float: right; top:10px; cursor: pointer; position: relative; padding: 30px 0; white-space:nowrap; } span.expand:after { content: ""; display: inline-block; background-image: url(/component-guide/blue-caret.svg); background-repeat: no-repeat; margin-left: -25px; position: relative; height: 20px; width: 20px; left: 30px; top: 10px; -ms-transform: rotate(90deg); -webkit-transform: rotate(90deg); transform: rotate(90deg); transition: transform 0.2s ease-out; } span.expand.active:after { -ms-transform: rotate(-90deg); -webkit-transform: rotate(-90deg); transform: rotate(-90deg); top:0; transition: transform 0.2s ease-out; } .visible-expand h2 { white-space: normal; display: inline-block; } .visible-expand div.expand-unit { padding-left: 0; } .visible-expand div.expand-unit>p { padding-left: 0; } .visible-expand { margin-bottom: 50px; } .visible-expand div.expand-unit>h4 { padding-left: 0; padding-right:30%; } .visible-expand div.expand-unit>p { padding-left: 0; margin-top: 0; margin-bottom: 0; width:65%; } .visible-expand .expand-unit .drawer { width:64%; padding-left:15px; } .visible-expand .expand-unit p, .visible-expand .expand-unit.active .drawer p { color:#000000; } .expand-unit.active .expand-more{ display:none; } .expand-unit .expand-less{ display:none; } .expand-unit.active .expand-less{ display: inline-block; } .expand-unit { padding-bottom:30px; } strong, h4 { font-weight:normal; font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; } @media (min-width: 744px){ .hero-component .row.bg-img { background: url(/assets/images/ship/packages/hero-image-shipments-desktop.png); background-repeat: no-repeat; background-position: 100% 0; background-size: 50% 100%; overflow: visible; max-width: none; } } .nowrap { white-space: nowrap; } span.expand-all { font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 18px; line-height: 32px; color: #333366; cursor: pointer; white-space: nowrap; float: right; bottom: 0; position: absolute; right: 50px; } span.expand-all:after { content: ""; display: inline-block; background-image: url(/component-guide/blue-caret.svg); background-repeat: no-repeat; margin-left: -25px; position: relative; height: 20px; width: 20px; left: 30px; top: 10px; -ms-transform: rotate(90deg); -webkit-transform: rotate(90deg); transform: rotate(90deg); transition: transform 0.2s ease-out; } span.expand-all.active:after { -ms-transform: rotate(-90deg); -webkit-transform: rotate(-90deg); transform: rotate(-90deg); top: 0; transition: transform 0.2s ease-out; } .expand-unit .drawer h4 { margin-top: 23px; } a sup { text-decoration: none; font-size: 75%; vertical-align: super; top: 0; line-height: 16px; display: inline-block; } a:hover sup { border-bottom: 1px solid #333366; padding-bottom: 3px; } .drawer h5 { border-bottom: 0; margin-top: 20px; margin-bottom: 0; } p a.button--primary, p a.button--secondary { max-width:none; text-decoration:none!important; } @media (max-width: 776px){ .visible-expand div.expand-unit>p { padding-left: 0; margin-top: 0; margin-bottom: 0; width:95%; } .visible-expand .expand-unit .drawer { width:95%; padding-left:15px; } } @media (max-width: 992px){ /* FAQ SECTION/EXPAND */ .faq-section h2,.faq-unit,.expand-unit,.visible-expand h2 { margin-left: 5px!important; margin-right: 5px!important; } .faq-unit { padding-left: 0px; padding-right: 0px; } } </style> <style> @media (min-width: 768px){ .vdrawers .expandv { display:none; } .img-draw {float:right;margin-right:25px; margin-left:75px;margin-bottom:30px;position:absolute; right:0px;} } @media (max-width: 767px){ .img-draw{display:inline-block; margin: 0 auto;padding-top:30px;} .v-tab .active div.visuallyhidden { display:block; height:auto; width:auto; clip:auto; } .vdrawers .expandv { margin-right: 30px; display: inline-block; font-family: "HelveticaNeueW02-75Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 18px; line-height: 32px; color: #333366; top: 0; right:15px; position: relative; cursor: pointer; padding: 0 0 10px 0; white-space: nowrap; float: right; } .vdrawers .expandv:after { content: ""; height: 25px; width: 25px; background-image: url(/component-guide/blue-caret.svg); background-repeat: no-repeat; display: inline-block; top: 10px; position: absolute; right: -30px; -ms-transform: rotate(90deg); -webkit-transform: rotate(90deg); transform: rotate(90deg); transition: transform 0.2s ease-out; } .vdrawers.active .expandv:after { -ms-transform: rotate(-90deg); -webkit-transform: rotate(-90deg); transform: rotate(-90deg); transition: transform 0.2s ease-out; top:0; } .vdrawers h2 { padding: 30px 0 10px 0; margin: 0; display: block; } .v-tab>div.active div .header-2, .v-tab> div.active div .header-3, .v-tab>div.active div .header-5, .v-tab>div.active div .header-4 { margin-top: 1.5em; margin-bottom: 1.0em; } .v-tab p { padding-top:0; padding-bottom:0; margin-top:0; margin-bottom:0; } .v-tab p.button--holder { padding:20px 0 0 0; } .img-draw img { width: 70%; } } @media (min-width: 768px) { .v-tab h3 { padding-bottom: 20px; margin-bottom:0; } .v-tab h3+p { padding-top: 0; margin-top:0; margin-bottom:0; padding-bottom: 20px; } } .no-touch .expand-unit a:hover, .no-touch .expand-unit a:focus { color: #337ab7; } .faq-unit:hover, .expand-unit:hover { background-color: transparent; } .expand-unit .header-2,.expand-unit .header-3,.expand-unit .header-4 { color:#333366!important; position:relative; padding-right:40px; } .header-2 a, .header-3 a, .header-4 a, a .header-2, a .header-3, a .header-4 { padding-right:30px; } .no-touch a:hover, .no-touch a:focus { color: #337ab7; } .hero-text ~ div img {max-width: fit-content;} .visible-expand h2.header-2 { margin-bottom: 30px; } .visible-expand .titlehold h2.header-2 { margin-bottom: 0; } .titlehold { padding-bottom: 30px; } .hero-text a.selected { pointer-events: none; } </style> <style> /* VERTICAL TABS */ .v-tab-content div { display:none; } .v-tab div.active, .v-tab div.active:hover { background-color:#333366; } .v-tab h3 { margin-top:0; padding-top:20px; margin-bottom: 5px; } .v-tab p { margin-bottom:0; padding-bottom: 24px; margin-top: 10px; display: inline-block; } .v-tab div.active a h3,.v-tab div.active a p,.v-tab div.active:hover a h3,.v-tab div.active:hover a p{ color:#FFFFFF; } .v-tab div:hover a h3,.v-tab div:hover a p { color:#333366; } .v-tab a { text-decoration:none; position:relative; } .v-tab>div { border-bottom: 1px solid #d9d9d9; } .v-tab div { position:relative; padding-right: 40px; padding-left:20px; } .v-tab div:hover { background-color:#ededed; } .v-tab-content div.active,.v-tab div.active { display:block; } .vdrawers { padding: 0 0 30px 0; margin: 0 0 60px 0; } .v-tab div.active:after { background-image: url(/component-guide/white-arrow.svg); } @media (max-width: 992px){ /* VERTICAL TABS COMPONENT*/ .v-tab div { position: relative; padding-right: 0; padding-left: 0; } .v-tab div h3 { width: 100%; position: relative; } .vdrawers { padding: 0 0 30px 0; margin: 0 0 30px 0; } .v-tab div { position: relative; padding-right: 0; padding-left: 0; } .v-tab div h3 { width: 100%; position: relative; } .vdrawers { padding: 0 0 30px 0; margin: 0 0 30px 0; } } @media (min-width:768px){ .rtable th a:hover { color: #333366!Important; } .vdrawers h2 { padding: 50px 0; margin:0; } /* VERTICAL TAB */ .v-tab div:after { content: ""; height: 25px; width: 25px; background-image: url(/component-guide/blue-caret.svg); background-repeat: no-repeat; display: inline-block; top: 40%; position: absolute; right: 5px; } .v-tab p { padding-right: 40px; padding-left: 15px; } .v-tab h3 { padding-right: 40px; padding-left: 15px; } } @media (max-width: 767px) { /* VERTICAL TAB*/ .v-tab div { position: relative; padding-right: 10px; padding-left: 10px; } .v-tab div:first-of-type { border-top: 1px solid #ededed; } .v-tab div:after { -ms-transform: rotate(90deg); -webkit-transform: rotate(90deg); transform: rotate(90deg); height: 40px; width: 40px; position: absolute; top: 15px; transition: transform 0.2s ease-out; } .v-tab h3 { padding-bottom: 15px; } .v-tab div.active:after { -ms-transform: rotate(-90deg); -webkit-transform: rotate(-90deg); transform: rotate(-90deg); transition: transform 0.2s ease-out; } .v-tab div div { padding-right: 0px; padding-left:0; } .v-tab div div:after { display:none; } .v-tab a p { display:none; } .v-tab .active a p { display:block; } .v-tab div.active, .v-tab div.active:hover { background-color:#ededed; } .v-tab div.active a h3,.v-tab div.active a p,.v-tab div.active:hover a h3,.v-tab div.active:hover a p{ color:#333366; } .v-tab div.active:after {display:none;} .v-tab div a h3:after { content: ""; height: 25px; width: 25px; background-image: url(/component-guide/blue-caret.svg); background-repeat: no-repeat; position: absolute; right: 0; display: inline-block; top: 40%; position: absolute; right: 5px; -ms-transform: rotate(90deg); -webkit-transform: rotate(90deg); transform: rotate(90deg); transition: transform 0.2s ease-out; } .v-tab div.active a h3:after { -ms-transform: rotate(-90deg); -webkit-transform: rotate(-90deg); transform: rotate(-90deg); transition: transform 0.2s ease-out; top:20%; } .v-tab>div.active div .header-2, .v-tab> div.active div .header-3, .v-tab>div.active div .header-5, .v-tab>div.active div .header-4 { margin-top: 1.5em; margin-bottom: 1.0em; } .v-tab p { padding-top:0; padding-bottom:0; margin-top:0; margin-bottom:0; } .v-tab p+p { padding-top: 20px; } .v-tab a.button--link { padding: 25px 0; } div.active > *:last-child { margin-bottom: 20px; } .v-tab.col-xs-12 img { margin-left: 0!important; width: 70%; display: block; max-width: 250px; padding-bottom: 15px; } } .header-4 + .header-4 { margin-top: 20px; margin-bottom: 0; } .v-tab-content ul, .v-tab-content ol { margin-left:25px; } .expand-unit a.expand-less { margin-top:10px } .col-1-txt { margin-bottom: 30px; } .col-1-short { margin-bottom: 30px; } p a.button--link, a.button--link { text-decoration:underline; color: #337ab7; font-family: inherit; border-right: 0; border-left: 0; border-top: 0; margin: 0 0 0 0; padding: 0 0 0 0; min-width: 0!important; border-radius: 0; display: inline-block; } section p a,section li a { text-decoration:underline; color: #337ab7; font-weight:normal; font-family:inherit; } .button--link:after { display:none; } a:focus, a:hover { color: #337ab7; text-decoration: none; border-bottom:NONE; } section p a:link, section li a:link { text-decoration: underline; } p a:link:hover, p a:link:focus, li a:link:hover, li a:link:focus { text-decoration: none; } @media (max-width: 992px) { .col-1-txt.col-xs-12,.col-2-txt.col-xs-12 { padding: 0 15px!important; } .hero-component 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p+p { margin-top: 0; margin-bottom: 0; padding-top: 10px; padding-bottom: 10px; } .alert-topper p:last-child { margin-bottom: 15px; padding-bottom: 15px; } .alert-topper p:first-child { margin-bottom: 15px; padding-bottom: 15px; margin-bottom:0; } @media (max-width: 1199px){ .hidden-md.drop-shadow, .hidden-sm.drop-shadow, .hidden-xs.drop-shadow { box-shadow: none; display: None; } } </style> <section> <div class="jumbotron hero-component"> <div class="container-fluid"> <div class="row"> <div class="hidden-xlg hidden-lg hidden-md col-sm-12 col-xs-12"> <img alt="Customer viewing USPS service refunds online app on a tablet." src="/assets/images/help/dom-refunds-mobile.jpg"> </div> <div class="col-md-7 col-sm-12 col-xs-12 hero-text"> <h1 class="header-1 left">Request a USPS Refund: Domestic</h1> <div class="startTab"><a class="selected" href="#">Domestic Refunds</a> | <a href="/help/international-refunds.htm">International Refunds</a></div> <p>To submit a USPS<sup>®</sup> refund request (including fees or postage), you'll need proof of purchase. You may need one or all of the following when you request a refund:</p> <ul> <li>Tracking number</li> <li>Purchase receipt</li> <li>Photo ID (if in person)</li> </ul> <p>Learn more about requesting a domestic USPS refund. (To file a claim for insured mail that was lost, damaged, or missing contents, see <a href="/help/claims.htm">File a USPS Claim: Domestic</a>.) </p> </div> <div class="col-lg-5 col-md-5 hidden-sm hidden-xs"> <img alt="Customer viewing USPS service refunds online app on a tablet." src="/assets/images/help/dom-refunds-hero.jpg"> </div> </div> </div> </div> </section> <style> .alert-sp p { font-size: 16px!Important; line-height: 18px; } </style> <style> section.jumbotron.alert-topper.red { background: transparent; margin-top:60px; margin-bottom: 30px; } .jumbotron.hero-component.alert-top { text-align: center; background-color: transparent; margin-bottom: 20px; padding-left: 30px; padding-right: 30px; } .jumbotron.hero-component.alert-top p { border-right:0; border-top:0; border-bottom:0; border-left: 15px solid #3573B1; padding: 20px 20px; margin-top: 20px; text-align: left; width:100%; margin-bottom:0; background-color:#E7F6F8; } .alert-topper { margin: 0 auto; background-color: transparent; } .alert-topper p { max-width: 1170px; text-align: left; width: 100%; padding-left: 40px; padding-top: 12px; font-size: 16px; font-family: "HelveticaNeueW02-55Roma","Helvetica Neue",Helvetica,Arial,sans-serif; padding-bottom: 16px; position: relative; } .alert-p { border-left: 0; position: relative; padding-left: 0; } .jumbotron.alert-topper .container-fluid { background-color: #E7F6F8; border-left: 15px solid #3573B1; padding-left:19px; } .alert-topper p:first-child:before { content: ''; display: inline-block; background: url(/assets/images/global/info-icon.svg); width: 22px; height: 22px; background-size: 22px 22px; position: absolute; margin-left: 0; left: 0; background-repeat: no-repeat; top: 12px; } } .alert-top, .alert-topper { max-width: 1175px; margin:0 auto; margin-top:60px; } .alert-top a, .alert-topper a { color: #005EA2; text-decoration: underline; } .alert-top a:hover, .alert-topper a:hover { color: #005EA2; text-decoration: none; } .jumbotron.hero-component.alert-top.red p, .jumbotron.alert-topper.red .container-fluid { border-left: 15px solid #e71921; background-color:#f4e3db; } .alert-topper p+p { margin-top: 0; margin-bottom: 0; padding-top: 10px; padding-bottom: 10px; } .alert-topper p:last-child { margin-bottom: 15px; padding-bottom: 15px; } .alert-topper p:first-child { margin-bottom: 15px; padding-bottom: 15px; margin-bottom:0; } </style>  <section> <div class="container-fluid"> <div class="col-md-7 col-sm-8 col-xs-12 col-1-txt nofloor"> <div class="col-1-short nofloor"> <h2 class="header-2">Apply Online</h2> <p>You can request refunds for Priority Mail Express<sup>®</sup> items and certain extra services online.</p> <p><a target="_blank" href="https://www.youtube.com/watch?v=lNvJE4uIyaQ"><strong>Watch the Apply Online video.</strong></a></p> <p><a href="https://servicerefunds.usps.com/OSR/"><strong>Request a Refund</strong></a></p> <h2 class="header-2"> Apply at the Post Office <p>You can apply for a refund in person at a Post Office<sup>™</sup> location.</p> <p><a href="https://tools.usps.com/go/POLocatorAction!input.action"><strong>Find a Post Office</strong></a></p> <h2 class="header-2">Business Customers <p>Businesses applying for a refund online may upload files with up to 1,000 individual USPS Tracking<sup>®</sup> numbers.</p> <p><a href="https://bulkservicerefunds.usps.com/OSRBulk/Bulk"><strong>Business Refunds (BCG)</strong></a></p> </div> </div> <div class="col-lg-4 col-lg-offset-1 hidden-md hidden-sm hidden-xs drop-shadow txt-blurb"> <h2 class="header-2">Refunds Quick Links </h2> <p>Each refund process has different requirements. Learn how to apply before starting your request.</p> <ul> <li><a href="#coa">Change of Address</a></li> <li><a href="#cns">Click-N-Ship</a></li> <li><a href="#eddm">EDDM Retail</a></li> <li><a href="#extra">Extra Services</a></li> <li><a href="#poboxes">PO Boxes</a></li> <li><a href="#store">Postal Store Returns & Exchanges</a></li> <li><a href="#pfs-r">Premium Forwarding Service Residential</a></li> <li><a href="#pme">Priority Mail Express</a></li> <li><a href="#intercept">USPS Package Intercept</a></li> <li><a href="#pickup">USPS Pickup On Demand</a></li> </ul> </div> </div> </section> <section class="jumbotron"> <div class=""> <div class="container-fluid visible-expand"> <div class="row"> <div class="col-md-12 col-sm-12 col-xs-12 titlehold"> <h2 class="header-2">Requesting a Domestic Service Refund</h2> <p>Find the shipping service you used listed below and review the How to Apply details to see what is eligible for a refund, when to apply, and what you'll need to apply. For detailed eligibility information, see the <a target= "_blank" href="https://pe.usps.com/text/dmm300/604.htm#a_9_2">Domestic Refunds - Eligibility Details (DMM 604.9.2)</a>.</p> <span class="expand-all">Expand All</span> </div> </div> <div class="row"> <div class="col-md-12 col-sm-12 col-xs-12" id="coa"> <div class="expand-unit"> <h3 class="header-3"><a href="#" class="header-3">Change of Address Online Authorization Fee</a></h3> <p>To verify your address online, USPS<sup>®</sup> matches your credit card billing address to your old or new address. To do this, we submit a small charge ($1.10) to your credit card company. Sometimes this charge is refundable.</p> <div class="drawer"> <h4 class="header-4">What is Eligible</h4> <p>Only change-of-address requests made on the official <a href="https://moversguide.usps.com/?referral=MG82">USPS Change of Address</a><sup>®</sup> website are eligible for refunds.</p> <h4 class="header-4">Requesting a Refund</h4> <ul> <li>Call 1-800-238-3150 to request a refund.</li> <li>Refunds are considered on a case-by-case basis.</li> <li>If approved, $1.10 will be credited to the credit card charged.</li> </ul> </div> </div> <div class="expand-unit" id="cns"> <h3 class="header-3"><a class="header-3" href="#">Click-N-Ship Labels</a></h3> <p>Unused Click-N-Ship<sup>®</sup> labels are eligible for refunds up to 60 days after the print date (the label transaction date).</p> <div class="drawer"> <h4 class="header-4">What Is Eligible</h4> <ul> <li>Labels that have not been scanned by the postage system.</li> <li>Labels created within the past 30 days of label print date.</li> <li>Labels that do not already have a refund request.</li> </ul> <p><strong>Request a Refund</strong></p> <ol> <li>Log in to your <a href="https://cns.usps.com/">Click-N-Ship account</a>.</li> <li>Click Shipping History. </li> <li>Check the labels you want refunded.</li> <li>Where you see, Track Labels, select Refund Labels from the dropdown list.</li> <li>Click Proceed.</li> </ol> <h4 class="header-4">Older Unused Click-N-Ship (CNS) Labels </h4> <p>If a label was printed more than 30 but less than 60 days ago, <a href="mailto:uspstechnicalsupport@mailps.custhelp.com?SUBJECT=Click-N-Ship%20Refund%20Request">email the Click-N-Ship Help Desk</a> for a refund. Include this information in your email: </p> <ul> <li>Username</li> <li>Click-N-Ship account number</li> <li>Label number</li> <li>Transaction number and date</li> </ul> </div> </div> <div class="expand-unit" id="eddm"> <h3 class="header-3"><a href="#" class="header-3">EDDM Retail Orders Placed & Paid for Online</a></h3> <p>EDDM Retail<sup>®</sup> refunds can be requested online and at the Post Office, depending upon how you placed the order and whether you have dropped it off.</p> <div class="drawer"> <h4 class="header-4">Orders Not Yet Dropped Off</h4> <p>If you created and paid for an order on the EDDM<sup>®</sup> website, but did not drop it at the Post Office, you can request a refund through your Order History.</p> <ol> <li>Sign in to your USPS.com Account.</li> <li>Click Activity History.</li> <li>Click Request a Refund (below Order Details).</li> <li>Fill out the form.</li> </ol> <p>Refunds will be posted to your credit card within 3–5 days.</p> <h4 class="header-4">Orders Dropped at the Post Office</h4> <p>If you created and paid for an order on the EDDM website and have already submitted it at the Post Office, the order will no longer be in your Order History.</p> <p>If you canceled your order after it was accepted at the Post Office, request a refund by calling 1-877-747-6249. When prompted, select Option 3 for Small Business. Have your order information ready when you call.</p> <ul> <li>Date order was created</li> <li>Order number</li> <li>Order amount</li> </ul> <p>Refunds are processed manually and should be finished within seven days.</p> <h4 class="header-4">Orders Placed Online & Paid for at the Post Office</h4> <p>If you began your EDDM order online but paid at the Post Office, you will need to request a refund at the Post Office where you paid.</p> </div> </div> <div class="expand-unit" id="extra"> <h3 class="header-3"><a href="#" class="header-3">Extra Services</a></h3> <p>Some extra services, such as Signature Confirmation<sup>™</sup>, are refundable if the service wasn't performed according to its service features.</p> <div class="drawer drawer-full"> <div class="col-lg-6 col-md-6 col-sm-6 col-xs-12"> <h4 class="header-4">Who May Apply</h4> <p>Only the person who paid for extra service.</p> <h4 class="header-4">What Is Eligible</h4> <ul> <li>Non-delivery when USPS is at fault.</li> <li>Incorrectly charged postage or fees.</li> <li>Paid services that were not provided.</li> </ul> <p><a target="_blank" href="https://pe.usps.com/text/dmm300/604.htm#a_9_2"><strong>Postage & Extra Services Refunds - Eligibility Details (DMM 604.9.2)</strong></a></p> <h4 class="header-4">When to Apply</h4> <ul> <li>30 to 60 days after the mailing date for general extra services.</li> <li>30 to 60 days after the mailing date if the extra service is purchased with Priority Mail Express.</li> </ul> <h4 class="header-4">What You Need</h4> <ul> <li>Tracking number</li> <li>Mailing receipt</li> </ul> <h4 class="header-4">Request a Refund</h4> <p>These service refunds can be requested online:</p> <ul> <li>Certified Mail<sup>®</sup></li> <li>Return Receipt (paper and electronic)</li> <li>Signature Confirmation</li> <li>USPS Tracking for USPS Marketing Mail<sup>®</sup></li> </ul> <p>If you cannot request a refund on USPS.com, take your proof documents to the Post Office where you paid for the service.</p> <p><a href="https://servicerefunds.usps.com/OSR/"><strong>Request Extra Services Refund</strong></a></p> <p><a href="https://tools.usps.com/go/POLocatorAction!input.action"><strong>Find a Post Office</strong></a></p> </div> <div class="col-lg-5 col-lg-offset-1 col-md-5 col-md-offset-1 col-sm-5 col-sm-offset-1 col-xs-12"> <div class="video--poster"> <a href="#" class="video--play-button"> <img src="/assets/images/help/usps_request_refund.png" title="Video is 1:39, one minute, 39 seconds" alt="Image of a screenshot from the video"> <span class="video--play-circle">Access YouTube Player</span> </a> <iframe style="display:none;" class="yt-video" src="//www.youtube.com/embed/lNvJE4uIyaQ?wmode=transparent&rel=0&modestbranding=1" frameborder="0" allowfullscreen=""></iframe> </div> <p>Learn how easy the online process can be. (1:39)</p> <p><a href="/assets/transcripts/request-a-refund-transcript.rtf">Download Refunds Video Transcript (RTF 44 KB)</a></p> </div> <div class="clearfix"></div> </div> </div> <div class="expand-unit" id="poboxes"> <h3 class="header-3"><a href="#" class="header-3">PO Boxes</a></h3> <p>Refunds for new, unused PO Boxes and existing PO Boxes are handled differently.</p> <div class="drawer"> <h4 class="header-4">PO Boxes in Use</h4> <p>If you already have PO Box™ keys:</p> <ul> <li>Request a pro-rated refund for unused time in your PO Box service agreement.</li> <li>Apply for a refund at the Post Office where the PO Box is located.</li> </ul> <h4 class="header-4">New PO Boxes</h4> <p>You may request a refund online if you applied online and:</p> <ul> <li>Have not used the PO Box.</li> <li>Have not picked up the PO Box keys.</li> <li>Request a refund within 30 days of your original payment.</li> </ul> <h4 class="header-4">Questions?</h4> <p>Contact the Internet Customer Care Center (ICCC)</p> <ul> <li><a href="https://usps.force.com/emailus/s/">PO Box Help Desk</a></li> <li>1-800-344-7779</li> </ul> </div> </div> <div class="expand-unit" id="store"> <h3 class="header-3"><a href="#" class="header-3">Postal Store Returns & Exchanges</a></h3> <p>If there was a mistake in your Postal Store order you may be able to get a refund or exchange. Learn about options for wrong, missing, or damaged orders in The Postal Store<sup>®</sup>.</p> <div class="drawer"> <p><a href="/shop/returns-exchanges.htm"><strong>Postal Store Returns & Exchanges</strong></a></p> </div> </div> <div class="expand-unit" id="pfs-r"> <h3 class="header-3"><a href="#" class="header-3">Premium Forwarding Service Residential</a></h3> <p>Premium Forwarding Service Residential<sup>®</sup> (PFS-Residential<sup>®</sup>) refunds can be requested online and at the Post Office, depending where you set up the service.</p> <div class="drawer"> <h4 class="header-4">What Is Not Eligible</h4> <ul> <li>Enrollment fee</li> <li>Weekly shipping fees, unless pre-paid and unused</li> <li>Delayed shipments</li> </ul> <p><a href="/forward-mail/pfs-terms-and-conditions-popup.htm"><strong>PFS-Residential Terms & Conditions</strong></a></p> <h4 class="header-4">Applying Online</h4> <p>If you set up your PFS-Residential service on USPS.com, you can request a refund online.</p> <h4 class="header-4">Applying at the Post Office</h4> <p>If you set up your PFS-Residential service at a Post Office, you must request your refund at that Post Office.</p> <h4 class="header-4">What You Need</h4> <ul> <li>Order, Confirmation, or Tracking Number for the weekly shipment(s) you would like refunded</li> <li>Reason for the refund request</li> </ul> <h4 class="header-4">Refund Processing</h4> <ul> <li>When your request is processed, you will get an email explaining the result.</li> <li>Refund requests are normally processed within 2–3 business days.</li> <li>If USPS needs more information to process your request it will take longer than 2–3 business days.</li> <li>If your request is approved, it will be credited to the credit card associated with your account. It may take up to 2 billing cycles for the refund to appear on your card.</li> </ul> <p><a href="https://uprt.usps.com/pfs/pfsRefund.html"><strong>Submit a Request</strong></a></p> </div> </div> <div class="expand-unit" id="pme"> <h3 class="header-3"><a href="#" class="header-3">Priority Mail Express</a></h3> <p>Priority Mail Express (PME) service comes with a money-back guarantee based on its service features.</p> <div class="drawer drawer-full"> <div class="col-lg-6 col-md-6 col-sm-6 col-xs-12"> <h4 class="header-4">Requesting a PME Refund</h4> <ul> <li>Each USPS Tracking Number can only be used for one refund request.</li> <li>You must combine refunds for Priority Mail Express and related extra services into a single refund request.</li> </ul> <h4 class="header-4">What Is Eligible</h4> <p>Priority Mail Express postage for mail that did not arrive based on the guaranteed service arrival time. The guaranteed arrival time is on your receipt.</p> <p><a href="https://pe.usps.com/text/dmm300/604.htm#a_9_5" target="_blank"><strong>Priority Mail Express Refunds - Eligibility Details (DMM 604.9.5)</strong></a></p> <h4 class="header-4">When to Apply</h4> <ul> <li>2 to 30 days after the mailing date for Priority Mail Express without extra services.</li> <li>30 to 60 days after the mailing date if an extra service was purchased with Priority Mail Express.</li> </ul> <h4 class="header-4">What You Need</h4> <ul> <li>Tracking number</li> <li>Mailing receipt</li> </ul> <h4 class="header-4">How to Apply</h4> <p><strong>Online:</strong> You can apply for a refund with a free USPS.com account.</p> <p><a class="button--primary" href="https://servicerefunds.usps.com/OSR/"><strong>Request a PME Refund</strong></a></p> <p><strong>At a Post Office:</strong> You can also go to any Post Office and fill out Part I of Form 3533 (in duplicate) and submit it along with your original customer copy of Label 11.</p> <p><a href="https://tools.usps.com/find-location.htm"><strong>Find a Post Office</strong></a></p> </div> <div class="col-lg-5 col-lg-offset-1 col-md-5 col-md-offset-1 col-sm-5 col-sm-offset-1 col-xs-12"> <div class="video--poster"> <a href="#" class="video--play-button"> <img src="/assets/images/help/usps_request_refund.png" title="Video is 1:39, one minute, 39 seconds" alt="Image of a screenshot from the video"> <span class="video--play-circle">Access YouTube Player</span> </a> <iframe class="yt-video" src="//www.youtube.com/embed/lNvJE4uIyaQ?wmode=transparent&rel=0&modestbranding=1" frameborder="0" allowfullscreen=""></iframe> </div> <p>Learn how easy the online process can be. (1:39)</p> <p><a href="/assets/transcripts/request-a-refund-transcript.rtf">Download Refunds Video Transcript (RTF 44 KB)</a></p> </div> <div class="clearfix"></div> </div> </div> <div class="expand-unit" id="intercept"> <h3 class="header-3"><a class="header-3" href="#">USPS Package Intercept</a></h3> <p>The USPS Package Intercept<sup>®</sup> fee ($18.35) plus any applicable postage charge may be refundable if the shipment was not intercepted.</p> <div class="drawer"> <h4 class="header-4">What You Need</h4> <ul> <li>Order, Confirmation, or USPS Tracking<sup>®</sup> Number for each shipment(s) you would like refunded</li> <li>Reason for the refund request</li> <li>Additional details you may have to help with processing</li> </ul> <h4 class="header-4">Refund Processing</h4> <ul> <li>When your request is processed, you will get an email explaining the result.</li> <li>Refund requests are normally processed within 2–3 business days, unless USPS needs more information to process your request.</li> <li>If your request is approved, the credit card associated with your account will be credited. It may take up to 2 billing cycles for the refund to appear on your card.</li> </ul> <h4 class="header-4">Request a Refund</h4> <p>You may request your refund online.</p> <p><a href="https://uprt.usps.com/opi/opiRefund.html"><strong>Submit a Request</strong></a></p> <p><a href="/terms-conditions/package-intercept.htm"><strong>USPS Package Intercept Terms & Conditions</strong></a></p> </div> </div> <div id="pickup" class="expand-unit"> <h3 class="header-3"><a class="header-3" href="#">USPS Pickup On Demand</a></h3> <p>USPS Pickup On Demand<sup>®</sup> refunds can be requested online if the service wasn't performed according to its service features.</p> <div class="drawer"> <h4 class="header-4">What Is Eligible</h4> <p>You are only eligible for a refund if the carrier fails to show up during the specified day for a pickup.</p> <h4 class="header-4">What Is Not Eligible</h4> <ul> <li>Carrier shows up during the specified day of pickup.</li> <li>Cancellation request submitted after 5 a.m. (local time) on the day of the scheduled pickup.</li> </ul> <p><a href="/terms-conditions/package-pickup.htm"><strong>USPS Pickup on Demand Terms & Conditions</strong></a></p> <h4 class="header-4">What You Need</h4> <ul> <li>Order, Confirmation, or USPS Tracking<sup>®</sup> Number for the shipment(s) you would like refunded</li> <li>Reason for the refund request</li> <li>Additional details you may have to help with processing</li> </ul> <h4 class="header-4">Refund Processing</h4> <ul> <li>When your request is processed, you will get an email explaining the result.</li> <li>Refund requests are normally processed within 2–3 business days.</li> <li>If USPS needs more information to process your request, it will take longer than 2–3 business days.</li> <li>If your request is approved, it will be credited to the credit card associated with your account. It may take up to 2 billing cycles for the refund to appear on your card.</li> </ul> <h4 class="header-4">Request a Refund</h4> <p>You may request your refund online.</p> <p><a href="https://uprt.usps.com/puod/puodRefund.html"><strong>Submit a Request</strong></a></p> </div> </div> </div> </div> </div> </div> </section> <section> <div class="container-fluid"> <div class="row"> <div class="col-md-8 col-sm-8 col-xs-12 col-1-txt nofloor"> <div class="col-1-short nofloor"> <h2 class="header-2">After Submitting Your Refund Request</h2> <p>Approved refunds are paid in different ways depending on the service and how you applied.</p> <h3 class="header-3">Receiving Your Refund</h3> <ul> <li>Approved online refunds will receive a check by mail.</li> <li>Approved refunds that were requested at the Post Office will be refunded in cash, check, or money order.</li> <li>Approved Click-N-Ship refunds are credited to the original payment account.</li> <li>Business customers who applied for a refund online will be refunded by check, not credited back to their account.</li> </ul> <h3 class="header-3">Appealing Denied or Partially Paid Requests</h3> <p>If your refund was only partially paid or denied, you may file a dispute within 30 days of receiving the decision.</p> </div> </div> </div> </div> </section> <script src="/assets/script/globals/jquery.min.js"></script> <script src="/assets/script/globals/popper.min.js"></script> <script src="/assets/script/globals/bootstrap.js"></script> <script> $( document ).ready(function() { /* $(".hero-text a[href='#']").on('click touchend', function(e){ e.preventDefault(); 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