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<!DOCTYPE html>  <html class="content-platform-support" lang="en-US" itemscope> <head> <title>Make Atlassian's global account model work for you | Atlassian Support</title>   <script src="https://atl-onetrust-wrapper.atlassian.com/assets/atl-onetrust-wrapper.min.js" type="text/javascript" data-domain="266b339b-197a-46d0-a605-808d1b1feb41" data-test="false" data-geofence="false" data-sync="true" ></script>  <script> window.sentryOnLoad = function () { console.log('Initializing Sentry...'); Sentry.init({ release: 'a01a43f6055d62827dd6b5b1042317e07b9069d8', environment: 'production', }); console.log("Sentry is initialized for 'production' environment and 'a01a43f6055d62827dd6b5b1042317e07b9069d8' release."); }; </script> <script src="https://js.sentry-cdn.com/58cc8f6260224318b0e9c5e635d9dbf4.min.js" crossorigin="anonymous" data-lazy="no"></script> <script> // These are the env variables that the frontend needs window.contentfulSpaceId = "zsv3d0ugroxu"; window.CCG_DETAILS_URL = "https://support.atlassian.com/gateway/api/customer-context/customer/details"; window.CONTENTFUL_ENV = "master"; window.LOGOUT_URL = "https://id.atlassian.com/logout"; window.CONTACT_FORMS_MANIFEST = "https://support-form-app-ui.prod-east.frontend.public.atl-paas.net/assets/asset-manifest.json"; window.SEGMENT_KEY = "ycih1ygfsk"; window.LD_CLIENT_SDK_KEY = "5d2416de0d7d7c0763fc77c5"; window.BANNERMAN_MANIFEST = "https://bannerman.us-east-1.prod.public.atl-paas.net/asset-manifest.json"; window.SAC_CST_TOKEN_COOKIE_NAME = "cloud.session.token"; window.SAC_OIDC_TOKEN_COOKIE_NAME = "sac_oidc_token"; window.SAC_BASE_URL = "https://support.atlassian.com"; window.CSM_CHAT_WIDGET_BASE_URL = "https://jcs-chat-widget.atlassian.com"; window.MY_REQUESTS_APP_MANIFEST_URL = "https://customer-support-portal.prod.atl-paas.net/asset-manifest.json"; window.CST_STATIC_FORMS_URL = "https://support-forms.atlassian.com"; window.CST_STATIC_FORMS_MANIFEST_URL = "https://support-forms.atlassian.com/asset-manifest.json"; window.ID_AUTH_URL = "https://id.atlassian.com"; window.CONFLUENCE_URL = "https://confluence.atlassian.com"; window.GRAPHQL_URL = "http://graphql-gateway.mesh:20019" window.STATSIG_CLIENT_API_KEY = "659383a9-602f-4a53-a80e-f8882b294b80" window.MICROS_ENVTYPE = "prod" window.CSP_REQUESTS_APP_MANIFEST_URL_BIFROST = "https://csp-mono-repo-ui.prod-east.frontend.public.atl-paas.net/assets/asset-manifest.json" window.CSP_REQUESTS_APP_MANIFEST_URL = "https://csp-ui.prod-east.frontend.public.atl-paas.net/assets/asset-manifest.json" window.__APP_INITIAL_STATE__ = /* <sl:translate_generic_json> */ { sl_translate: "title, description, shortDescription, sacHomeDescription, productSupportHomeDescription, sectionOverview, shortTitle, topicTitle, buttonText, linkLabel, productBlurb, tagline, subhead, metaDescription, supportTitle, internalTitle", entry: {"id":"5oNXDJyyAwjF9E89z5FjN1","lastPublished":"2023-12-23T00:07:20.426Z","firstPublishedAt":"2023-12-22T23:43:33.890Z","type":"topic","topicType":"Concept","topicTitle":"Make Atlassian's global account model work for you","description":"Control security and manage different identity types including managed accounts, external users, and portal-only customers.","metaDescription":"external users, managed accounts, portal-only customers","publishTo":["support.atlassian.com (SAC)"],"ownershipTeam":null,"featuredVideo":null,"taxonomyUserRoleRef":[],"body":"<div class='adf__content'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div style='position:absolute;height:0;width:100%'><object data='about:blank' type='text/html' style='position:absolute;height:0;width:100%' aria-hidden='true' tabindex='-1'></object></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><p data-renderer-start-pos='0'>Atlassian has a global account model that makes it easy for people to access products, community resources, and support in the Atlassian ecosystem. It also allows people to log in with one account to multiple products like they can with a Google or Apple account.<br><br>The global account model allows an organization admin to administer security and provision users to products in an Atlassian organization.</p><p data-renderer-start-pos='405'>聽</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/1wJ1CT9mjgjUOLCxEv10Vh/64ee9c987715375e99b56fa6243afc06/Globe' alt='Atlassian global account model'></div></div></div><p data-renderer-start-pos='409'>聽</p><h2 id='What-is-an-Atlassian-account'>What is an Atlassian account?</h2><p data-renderer-start-pos='442'>An Atlassian account is a unique digital identity that a person uses to access and authenticate into the Atlassian ecosystem of products and services. The account includes attributes like email address and display name.</p><h3 id='What-can-a-user-do-with-an-Atlassian-account'>What can a user do with an Atlassian account?</h3><p data-renderer-start-pos='710'>An Atlassian account <strong>exists independently</strong> of the Atlassian products a person has access to. An Atlassian account allows a user access to multiple organizations, products, and services with one set of credentials. The user鈥檚 profile settings appear consistently across all Atlassian organizations, products, and services. <a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/atlassian-account/docs/what-is-an-atlassian-account/' title='https://support.atlassian.com/atlassian-account/docs/what-is-an-atlassian-account/'>Learn more about Atlassian accounts</a></p><p data-renderer-start-pos='1068'>聽</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/2SzJ1D1u3PtffdDtld4K4P/a9199bb8af9bdabc642cbfc93570bb1b/Product_switcher' alt='Switch between Atlassian products'></div></div></div><h2 id='How-does-an-account-at-Atlassian-differ-in-the-Data-Center-versus-in-the-cloud'>How does an account at Atlassian differ in the Data Center versus in the cloud?</h2><p data-renderer-start-pos='1152'>With Data Center, you manage your own infrastructure, and user accounts are local. With the Atlassian cloud, we manage your infrastructure, and user accounts are global.</p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><colgroup><col style='width:408px'><col style='width:407px'></colgroup><tbody><tr><th rowspan='1' colSpan='1' style='background-color:var(--ds-background-accent-gray-subtlest, #F4F5F7)' data-colwidth='481'><p data-renderer-start-pos='1323'><strong>Local model in Data Center</strong></p></th><th rowspan='1' colSpan='1' style='background-color:var(--ds-background-accent-gray-subtlest, #F4F5F7)' data-colwidth='479'><p data-renderer-start-pos='1353'><strong>Global model in the cloud</strong></p></th></tr><tr><td rowspan='1' colSpan='1' data-colwidth='481'><p data-renderer-start-pos='1384'>You create the different accounts for each product. Users are able to log in to each product individually. Or you can enable single sign-on so they can log in from one place.</p></td><td rowspan='1' colSpan='1' data-colwidth='479'><p data-renderer-start-pos='1562'>You give access to one global Atlassian account across multiple organizations and products. Users are able log in to multiple organizations and products with the same Atlassian account.</p></td></tr></tbody></table></div></div><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/1uO7h4m7eYcGs1tBV6nweN/ff1f25cdf618d8862bcafe56580fe189/Cloud_vs_data_center_accounts' alt='Account differences in Cloud vs Data center'></div></div></div><h2 id='What-are-Atlassian鈥檚-identity-types'>What are Atlassian鈥檚 identity types?</h2><p data-renderer-start-pos='1795'>An identity type gives you different security and user management controls.</p><h3 id='Available-identity-types-at-Atlassian'>Available identity types at Atlassian</h3><p data-renderer-start-pos='1911'>There are several identity types in the Atlassian ecosystem. These are the types of identities at Atlassian that you may encounter as an organization admin.</p><p data-renderer-start-pos='2069'>聽</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/6UOL11ZVp8iITMqc3ADisR/56388327d2988ed6eda1640bafacee09/Atlassian_identity_types' alt='Types of identities at Atlassian'></div></div></div><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1' style='background-color:#f1f2f4'><p data-renderer-start-pos='2073'><strong>Identity type</strong></p></td><td rowspan='1' colSpan='1' style='background-color:#f1f2f4'><p data-renderer-start-pos='2090'><strong>Description</strong></p></td></tr><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='2107'>Managed accounts</p></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='2127'>These are Atlassian accounts.<br>This account type typically includes employees that have an email address with a domain you verify.</p></td></tr><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='2262'>External users</p></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='2280'>These are Atlassian accounts.<br>This account type typically includes users that don鈥檛 have an email address with a company domain but that still need to collaborate with employees within your company.</p><p data-renderer-start-pos='2480'>聽</p></td></tr><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='2487'>Portal-only customers<br>(Jira Service Management only)</p></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='2543'>These accounts are not Atlassian accounts. They only apply to Jira Service Management and not other Atlassian products.</p><p data-renderer-start-pos='2664'>This account type is for people outside your company who seek help related to the use of your company鈥檚 products or services.</p><p data-renderer-start-pos='2791'><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/user-management/docs/manage-accounts-for-portal-only-customers/' title='https://support.atlassian.com/user-management/docs/manage-accounts-for-portal-only-customers/'>Learn more about how to administer portal-only customers</a></p></td></tr></tbody></table></div></div><p data-renderer-start-pos='2855'>聽</p><h3 id='More-about-external-users-and-managed-accounts'>More about external users and managed accounts</h3><p data-renderer-start-pos='2906'>The difference between a managed account and external user is based on whether you claim the account after verifying the domain. The table shows examples of accounts that you may or may not have verified and claimed and whether they would be external or managed.</p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><colgroup><col style='width:146px'><col style='width:125px'><col style='width:111px'><col style='width:119px'></colgroup><tbody><tr><th rowspan='1' colSpan='1' style='background-color:var(--ds-background-accent-gray-subtlest, #F4F5F7)' data-colwidth='172'><p data-renderer-start-pos='3170'>聽</p><p data-renderer-start-pos='3173'><strong>User type</strong></p></th><th rowspan='1' colSpan='1' style='background-color:var(--ds-background-accent-gray-subtlest, #F4F5F7)' data-colwidth='148'><p data-renderer-start-pos='3186'><strong>From the domain verified by Acme?</strong></p></th><th rowspan='1' colSpan='1' style='background-color:var(--ds-background-accent-gray-subtlest, #F4F5F7)' data-colwidth='131'><p data-renderer-start-pos='3223'><strong>Is the account claimed?</strong></p></th><th rowspan='1' colSpan='1' style='background-color:var(--ds-background-accent-gray-subtlest, #F4F5F7)' data-colwidth='140'><p data-renderer-start-pos='3250'><strong>Account type</strong></p></th></tr><tr><td rowspan='1' colSpan='1' data-colwidth='172'><p data-renderer-start-pos='3268'>User with a personal email address: <a class='sc-gpHHfC prKHQ' href='mailto:personal@gmail.com' title='mailto:personal@gmail.com'><strong>personal@gmail.com</strong></a></p></td><td rowspan='1' colSpan='1' data-colwidth='148'><p data-renderer-start-pos='3326'>No</p></td><td rowspan='1' colSpan='1' data-colwidth='131'><p data-renderer-start-pos='3332'>No</p></td><td rowspan='1' colSpan='1' data-colwidth='140'><p data-renderer-start-pos='3338'>External user</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='172'><p data-renderer-start-pos='3357'>User with a company email address: <a class='sc-gpHHfC prKHQ' href='mailto:unclaimed@acme.com' title='mailto:unclaimed@acme.com'><strong>unclaimed@acme.com</strong></a></p></td><td rowspan='1' colSpan='1' data-colwidth='148'><p data-renderer-start-pos='3414'>Yes</p></td><td rowspan='1' colSpan='1' data-colwidth='131'><p data-renderer-start-pos='3421'>No</p></td><td rowspan='1' colSpan='1' data-colwidth='140'><p data-renderer-start-pos='3427'>External user</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='172'><p data-renderer-start-pos='3446'>User with a company email address: <a class='sc-gpHHfC prKHQ' href='mailto:claimed@acme.com' title='mailto:claimed@acme.com'><strong>claimed@acme.com</strong></a></p></td><td rowspan='1' colSpan='1' data-colwidth='148'><p data-renderer-start-pos='3501'>Yes</p></td><td rowspan='1' colSpan='1' data-colwidth='131'><p data-renderer-start-pos='3508'>Yes</p></td><td rowspan='1' colSpan='1' data-colwidth='140'><p data-renderer-start-pos='3515'>Managed account</p></td></tr></tbody></table></div></div><p data-renderer-start-pos='3538'>An Atlassian account has these identity types in the context of an organization. This means that someone can be an external user to one organization and a managed account to another organization, as shown in the illustration.</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/29KYiM86S6g79lbT0YPayE/bebb0974e4bf327e3446ed7d58856a89/Managed_or_external_users' alt='Managed in Org A and External in Org B'></div></div></div><h2 id='Control-security-and-manage-users-for-identity-types'>Control security and manage users for identity types</h2><p data-renderer-start-pos='3820'>As an organization admin, you need to control the profiles and the security settings that you manage. A user鈥檚 identity type impacts its security and user management controls. Refer to the table to understand what鈥檚 available for each identity type.</p><h2 id='Available-security-and-user-management-controls'>Available security and user management controls</h2><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><colgroup><col style='width:117px'><col style='width:190px'><col style='width:200px'><col style='width:119px'></colgroup><tbody><tr><th rowspan='1' colSpan='1' style='background-color:var(--ds-background-accent-gray-subtlest, #F4F5F7)' data-colwidth='138'><p data-renderer-start-pos='4120'>聽</p></th><th rowspan='1' colSpan='1' style='background-color:#cce0ff' data-colwidth='224'><p data-renderer-start-pos='4125'><strong>Managed accounts</strong></p></th><th rowspan='1' colSpan='1' style='background-color:#cce0ff' data-colwidth='236'><p data-renderer-start-pos='4145'><strong>External users</strong></p></th><th rowspan='1' colSpan='1' style='background-color:#cce0ff' data-colwidth='140'><p data-renderer-start-pos='4163'><strong>Customer (portal-only) accounts</strong></p></th></tr><tr><td rowspan='1' colSpan='1' data-colwidth='138'><p data-renderer-start-pos='4200'>How you as an organization admin manage account details and security settings</p></td><td rowspan='1' colSpan='1' style='background-color:#e9f2ff' data-colwidth='224'><p data-renderer-start-pos='4281'>You prove your company owns the domain so you can change account details and enforce security settings.</p><p data-renderer-start-pos='4386'><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/' title='https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/'>Verify domain</a></p></td><td rowspan='1' colSpan='1' style='background-color:#e9f2ff' data-colwidth='236'><p data-renderer-start-pos='4403'>You can鈥檛 change account details but you can enforce external user security.</p></td><td rowspan='1' colSpan='1' style='background-color:#e9f2ff' data-colwidth='140'><p data-renderer-start-pos='4483'>You can鈥檛 change account details but you can enforce security settings.</p><p data-renderer-start-pos='4556'>聽</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='138'><p data-renderer-start-pos='4563'>How you can require users to authenticate</p></td><td rowspan='1' colSpan='1' style='background-color:#e9f2ff' data-colwidth='224'><p data-renderer-start-pos='4608'>Apply authentication policy with security settings: single sign on, multi-factor authentication, third party log-in, or password.<br><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies/' title='https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies/'>Set up authentication policies</a></p></td><td rowspan='1' colSpan='1' style='background-color:#e9f2ff' data-colwidth='236'><p data-renderer-start-pos='4772'>Control external user access to product data in your organization. Apply external user security settings.</p><p data-renderer-start-pos='4879'><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/security-and-access-policies/docs/control-how-users-outside-your-organization-access-products/' title='https://support.atlassian.com/security-and-access-policies/docs/control-how-users-outside-your-organization-access-products/'>Turn on external user security</a></p></td><td rowspan='1' colSpan='1' style='background-color:#e9f2ff' data-colwidth='140'><p data-renderer-start-pos='4913'>Apply authentication policy with security settings: single sign on and password. <br><br><br></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='138'><p data-renderer-start-pos='5002'>How you provision users</p></td><td rowspan='1' colSpan='1' style='background-color:#e9f2ff' data-colwidth='224'><p data-renderer-start-pos='5029'>Set up your identity provider to sync users and groups. You can manage them from your external directory before syncing updates.</p><p data-renderer-start-pos='5159'>This means any accounts that you create, deactivate or update from your identity provider get updated in your organization.</p><p data-renderer-start-pos='5284'><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/' title='https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/'>Provision users</a></p></td><td rowspan='1' colSpan='1' style='background-color:#e9f2ff' data-colwidth='236'><p data-renderer-start-pos='5303'>Set up your identity provider to sync users and groups. You can manage them from your external directory before syncing updates.</p><p data-renderer-start-pos='5433'><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/provisioning-users/docs/understand-user-provisioning/#Supported-user-account-operations' title='https://support.atlassian.com/provisioning-users/docs/understand-user-provisioning/#Supported-user-account-operations'>Learn about supported operations</a></p><p data-renderer-start-pos='5467'>聽</p></td><td rowspan='1' colSpan='1' style='background-color:#e9f2ff' data-colwidth='140'><p data-renderer-start-pos='5472'>Users can sign up for portal-only accounts or agents can create them.</p><p data-renderer-start-pos='5543'>聽</p><p data-renderer-start-pos='5546'>聽</p><p data-renderer-start-pos='5549'>聽</p><p data-renderer-start-pos='5552'><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/jira-service-management-cloud/docs/add-a-customer-to-a-service-project/' title='https://support.atlassian.com/jira-service-management-cloud/docs/add-a-customer-to-a-service-project/'>Invite customers</a></p></td></tr></tbody></table></div></div><h2 id='hardBreak'><br><br><br></h2><p data-renderer-start-pos='5580'>聽</p></div></div></div></div>","cacLastModifiedContent":null,"collectionId":"5qmGrfpxELUaR6jcxS9tDw","collections":[{"id":"5qmGrfpxELUaR6jcxS9tDw","pageType":"Documentation","title":"Manage your organization鈥檚 Atlassian accounts","description":"Gain control over your employee's Atlassian accounts.","url":"/user-management/docs/manage-your-organizations-atlassian-accounts/"},{"id":"32ZX9psaxNclZhRi8O6fH4","pageType":"Documentation","title":"Manage product users","description":"Administer users who access your products, whether or not you can manage their accounts.","url":"/user-management/docs/manage-product-users/"},{"id":"1wyovUUDO7kpFCzVpBs3Br","pageType":"Documentation","title":"Manage role and product permissions","description":"Give people product access and admin roles for your Atlassian cloud products.","url":"/user-management/docs/manage-role-and-product-permissions/"},{"id":"2Iin50hz2UKNIL6yYPZ5Mj","pageType":"Documentation","title":"Manage Jira Service Management customer accounts","description":null,"url":"/user-management/docs/manage-accounts-for-jira-service-management-customers/"}],"confluencePageId":null,"context":{"id":"1evq30NXmWxA5D5s5OCFHY","type":"contextTheme","docsHomeSlug":"/user-management/resources/","icon":{},"deployment":"Not Applicable","hubName":"User management"},"isCACContent":false,"pageType":"Documentation","relatedAppReferences":[],"tableOfContents":[{"title":"What is an Atlassian account?","id":"What-is-an-Atlassian-account"},{"title":"What can a user do with an Atlassian account?","id":"What-can-a-user-do-with-an-Atlassian-account"},{"title":"How does an account at Atlassian differ in the Data Center versus in the cloud?","id":"How-does-an-account-at-Atlassian-differ-in-the-Data-Center-versus-in-the-cloud"},{"title":"What are Atlassian鈥檚 identity types?","id":"What-are-Atlassian鈥檚-identity-types"},{"title":"Available identity types at Atlassian","id":"Available-identity-types-at-Atlassian"},{"title":"More about external users and managed accounts","id":"More-about-external-users-and-managed-accounts"},{"title":"Control security and manage users for identity types","id":"Control-security-and-manage-users-for-identity-types"},{"title":"Available security and user management controls","id":"Available-security-and-user-management-controls"},{"title":"","id":"hardBreak"}],"url":"/user-management/docs/make-atlassians-global-account-model-work-for-you/","versions":[],"bodyRenderedAdf":"<div class=\"adf__content\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div style=\"position:absolute;height:0;width:100%\"><object data=\"about:blank\" type=\"text/html\" style=\"position:absolute;height:0;width:100%\" aria-hidden=\"true\" tabindex=\"-1\"></object></div><div class=\"ak-renderer-wrapper sc-eLExRp bnrnIK\"><div></div><div class=\"sc-drMfKT epWcjw\"><div class=\"ak-renderer-document\"><p data-renderer-start-pos=\"0\">Atlassian has a global account model that makes it easy for people to access products, community resources, and support in the Atlassian ecosystem. It also allows people to log in with one account to multiple products like they can with a Google or Apple account.<br/><br/>The global account model allows an organization admin to administer security and provision users to products in an Atlassian organization.</p><p data-renderer-start-pos=\"405\">聽</p><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div style=\"text-align:center\"><img style=\"max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px\" src=\"//images.ctfassets.net/zsv3d0ugroxu/1wJ1CT9mjgjUOLCxEv10Vh/64ee9c987715375e99b56fa6243afc06/Globe\" alt=\"Atlassian global account model\"/></div></div></div><p data-renderer-start-pos=\"409\">聽</p><h2 id=\"What-is-an-Atlassian-account?\">What is an Atlassian account?</h2><p data-renderer-start-pos=\"442\">An Atlassian account is a unique digital identity that a person uses to access and authenticate into the Atlassian ecosystem of products and services. The account includes attributes like email address and display name.</p><h3 id=\"What-can-a-user-do-with-an-Atlassian-account?\">What can a user do with an Atlassian account?</h3><p data-renderer-start-pos=\"710\">An Atlassian account <strong>exists independently</strong> of the Atlassian products a person has access to. An Atlassian account allows a user access to multiple organizations, products, and services with one set of credentials. The user鈥檚 profile settings appear consistently across all Atlassian organizations, products, and services. <a class=\"sc-gpHHfC prKHQ\" href=\"https://support.atlassian.com/atlassian-account/docs/what-is-an-atlassian-account/\" title=\"https://support.atlassian.com/atlassian-account/docs/what-is-an-atlassian-account/\">Learn more about Atlassian accounts</a></p><p data-renderer-start-pos=\"1068\">聽</p><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div style=\"text-align:center\"><img style=\"max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px\" src=\"//images.ctfassets.net/zsv3d0ugroxu/2SzJ1D1u3PtffdDtld4K4P/a9199bb8af9bdabc642cbfc93570bb1b/Product_switcher\" alt=\"Switch between Atlassian products\"/></div></div></div><h2 id=\"How-does-an-account-at-Atlassian-differ-in-the-Data-Center-versus-in-the-cloud?\">How does an account at Atlassian differ in the Data Center versus in the cloud?</h2><p data-renderer-start-pos=\"1152\">With Data Center, you manage your own infrastructure, and user accounts are local. With the Atlassian cloud, we manage your infrastructure, and user accounts are global.</p><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><colgroup><col style=\"width:408px\"/><col style=\"width:407px\"/></colgroup><tbody><tr><th rowspan=\"1\" colSpan=\"1\" style=\"background-color:var(--ds-background-accent-gray-subtlest, #F4F5F7)\" data-colwidth=\"481\"><p data-renderer-start-pos=\"1323\"><strong>Local model in Data Center</strong></p></th><th rowspan=\"1\" colSpan=\"1\" style=\"background-color:var(--ds-background-accent-gray-subtlest, #F4F5F7)\" data-colwidth=\"479\"><p data-renderer-start-pos=\"1353\"><strong>Global model in the cloud</strong></p></th></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"481\"><p data-renderer-start-pos=\"1384\">You create the different accounts for each product. Users are able to log in to each product individually. Or you can enable single sign-on so they can log in from one place.</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"479\"><p data-renderer-start-pos=\"1562\">You give access to one global Atlassian account across multiple organizations and products. Users are able log in to multiple organizations and products with the same Atlassian account.</p></td></tr></tbody></table></div></div><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div style=\"text-align:center\"><img style=\"max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px\" src=\"//images.ctfassets.net/zsv3d0ugroxu/1uO7h4m7eYcGs1tBV6nweN/ff1f25cdf618d8862bcafe56580fe189/Cloud_vs_data_center_accounts\" alt=\"Account differences in Cloud vs Data center\"/></div></div></div><h2 id=\"What-are-Atlassian鈥檚-identity-types?\">What are Atlassian鈥檚 identity types?</h2><p data-renderer-start-pos=\"1795\">An identity type gives you different security and user management controls.</p><h3 id=\"Available-identity-types-at-Atlassian\">Available identity types at Atlassian</h3><p data-renderer-start-pos=\"1911\">There are several identity types in the Atlassian ecosystem. These are the types of identities at Atlassian that you may encounter as an organization admin.</p><p data-renderer-start-pos=\"2069\">聽</p><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div style=\"text-align:center\"><img style=\"max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px\" src=\"//images.ctfassets.net/zsv3d0ugroxu/6UOL11ZVp8iITMqc3ADisR/56388327d2988ed6eda1640bafacee09/Atlassian_identity_types\" alt=\"Types of identities at Atlassian\"/></div></div></div><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><tbody><tr><td rowspan=\"1\" colSpan=\"1\" style=\"background-color:#f1f2f4\"><p data-renderer-start-pos=\"2073\"><strong>Identity type</strong></p></td><td rowspan=\"1\" colSpan=\"1\" style=\"background-color:#f1f2f4\"><p data-renderer-start-pos=\"2090\"><strong>Description</strong></p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\"><p data-renderer-start-pos=\"2107\">Managed accounts</p></td><td rowspan=\"1\" colSpan=\"1\"><p data-renderer-start-pos=\"2127\">These are Atlassian accounts.<br/>This account type typically includes employees that have an email address with a domain you verify.</p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\"><p data-renderer-start-pos=\"2262\">External users</p></td><td rowspan=\"1\" colSpan=\"1\"><p data-renderer-start-pos=\"2280\">These are Atlassian accounts.<br/>This account type typically includes users that don鈥檛 have an email address with a company domain but that still need to collaborate with employees within your company.</p><p data-renderer-start-pos=\"2480\">聽</p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\"><p data-renderer-start-pos=\"2487\">Portal-only customers<br/>(Jira Service Management only)</p></td><td rowspan=\"1\" colSpan=\"1\"><p data-renderer-start-pos=\"2543\">These accounts are not Atlassian accounts. They only apply to Jira Service Management and not other Atlassian products.</p><p data-renderer-start-pos=\"2664\">This account type is for people outside your company who seek help related to the use of your company鈥檚 products or services.</p><p data-renderer-start-pos=\"2791\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://support.atlassian.com/user-management/docs/manage-accounts-for-portal-only-customers/\" title=\"https://support.atlassian.com/user-management/docs/manage-accounts-for-portal-only-customers/\">Learn more about how to administer portal-only customers</a></p></td></tr></tbody></table></div></div><p data-renderer-start-pos=\"2855\">聽</p><h3 id=\"More-about-external-users-and-managed-accounts\">More about external users and managed accounts</h3><p data-renderer-start-pos=\"2906\">The difference between a managed account and external user is based on whether you claim the account after verifying the domain. The table shows examples of accounts that you may or may not have verified and claimed and whether they would be external or managed.</p><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><colgroup><col style=\"width:146px\"/><col style=\"width:125px\"/><col style=\"width:111px\"/><col style=\"width:119px\"/></colgroup><tbody><tr><th rowspan=\"1\" colSpan=\"1\" style=\"background-color:var(--ds-background-accent-gray-subtlest, #F4F5F7)\" data-colwidth=\"172\"><p data-renderer-start-pos=\"3170\">聽</p><p data-renderer-start-pos=\"3173\"><strong>User type</strong></p></th><th rowspan=\"1\" colSpan=\"1\" style=\"background-color:var(--ds-background-accent-gray-subtlest, #F4F5F7)\" data-colwidth=\"148\"><p data-renderer-start-pos=\"3186\"><strong>From the domain verified by Acme?</strong></p></th><th rowspan=\"1\" colSpan=\"1\" style=\"background-color:var(--ds-background-accent-gray-subtlest, #F4F5F7)\" data-colwidth=\"131\"><p data-renderer-start-pos=\"3223\"><strong>Is the account claimed?</strong></p></th><th rowspan=\"1\" colSpan=\"1\" style=\"background-color:var(--ds-background-accent-gray-subtlest, #F4F5F7)\" data-colwidth=\"140\"><p data-renderer-start-pos=\"3250\"><strong>Account type</strong></p></th></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"172\"><p data-renderer-start-pos=\"3268\">User with a personal email address: <a class=\"sc-gpHHfC prKHQ\" href=\"mailto:personal@gmail.com\" title=\"mailto:personal@gmail.com\"><strong>personal@gmail.com</strong></a></p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"148\"><p data-renderer-start-pos=\"3326\">No</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"131\"><p data-renderer-start-pos=\"3332\">No</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"140\"><p data-renderer-start-pos=\"3338\">External user</p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"172\"><p data-renderer-start-pos=\"3357\">User with a company email address: <a class=\"sc-gpHHfC prKHQ\" href=\"mailto:unclaimed@acme.com\" title=\"mailto:unclaimed@acme.com\"><strong>unclaimed@acme.com</strong></a></p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"148\"><p data-renderer-start-pos=\"3414\">Yes</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"131\"><p data-renderer-start-pos=\"3421\">No</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"140\"><p data-renderer-start-pos=\"3427\">External user</p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"172\"><p data-renderer-start-pos=\"3446\">User with a company email address: <a class=\"sc-gpHHfC prKHQ\" href=\"mailto:claimed@acme.com\" title=\"mailto:claimed@acme.com\"><strong>claimed@acme.com</strong></a></p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"148\"><p data-renderer-start-pos=\"3501\">Yes</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"131\"><p data-renderer-start-pos=\"3508\">Yes</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"140\"><p data-renderer-start-pos=\"3515\">Managed account</p></td></tr></tbody></table></div></div><p data-renderer-start-pos=\"3538\">An Atlassian account has these identity types in the context of an organization. This means that someone can be an external user to one organization and a managed account to another organization, as shown in the illustration.</p><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div style=\"text-align:center\"><img style=\"max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px\" src=\"//images.ctfassets.net/zsv3d0ugroxu/29KYiM86S6g79lbT0YPayE/bebb0974e4bf327e3446ed7d58856a89/Managed_or_external_users\" alt=\"Managed in Org A and External in Org B\"/></div></div></div><h2 id=\"Control-security-and-manage-users-for-identity-types\">Control security and manage users for identity types</h2><p data-renderer-start-pos=\"3820\">As an organization admin, you need to control the profiles and the security settings that you manage. A user鈥檚 identity type impacts its security and user management controls. Refer to the table to understand what鈥檚 available for each identity type.</p><h2 id=\"Available-security-and-user-management-controls\">Available security and user management controls</h2><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><colgroup><col style=\"width:117px\"/><col style=\"width:190px\"/><col style=\"width:200px\"/><col style=\"width:119px\"/></colgroup><tbody><tr><th rowspan=\"1\" colSpan=\"1\" style=\"background-color:var(--ds-background-accent-gray-subtlest, #F4F5F7)\" data-colwidth=\"138\"><p data-renderer-start-pos=\"4120\">聽</p></th><th rowspan=\"1\" colSpan=\"1\" style=\"background-color:#cce0ff\" data-colwidth=\"224\"><p data-renderer-start-pos=\"4125\"><strong>Managed accounts</strong></p></th><th rowspan=\"1\" colSpan=\"1\" style=\"background-color:#cce0ff\" data-colwidth=\"236\"><p data-renderer-start-pos=\"4145\"><strong>External users</strong></p></th><th rowspan=\"1\" colSpan=\"1\" style=\"background-color:#cce0ff\" data-colwidth=\"140\"><p data-renderer-start-pos=\"4163\"><strong>Customer (portal-only) accounts</strong></p></th></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"138\"><p data-renderer-start-pos=\"4200\">How you as an organization admin manage account details and security settings</p></td><td rowspan=\"1\" colSpan=\"1\" style=\"background-color:#e9f2ff\" data-colwidth=\"224\"><p data-renderer-start-pos=\"4281\">You prove your company owns the domain so you can change account details and enforce security settings.</p><p data-renderer-start-pos=\"4386\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/\" title=\"https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/\">Verify domain</a></p></td><td rowspan=\"1\" colSpan=\"1\" style=\"background-color:#e9f2ff\" data-colwidth=\"236\"><p data-renderer-start-pos=\"4403\">You can鈥檛 change account details but you can enforce external user security.</p></td><td rowspan=\"1\" colSpan=\"1\" style=\"background-color:#e9f2ff\" data-colwidth=\"140\"><p data-renderer-start-pos=\"4483\">You can鈥檛 change account details but you can enforce security settings.</p><p data-renderer-start-pos=\"4556\">聽</p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"138\"><p data-renderer-start-pos=\"4563\">How you can require users to authenticate</p></td><td rowspan=\"1\" colSpan=\"1\" style=\"background-color:#e9f2ff\" data-colwidth=\"224\"><p data-renderer-start-pos=\"4608\">Apply authentication policy with security settings: single sign on, multi-factor authentication, third party log-in, or password.<br/><a class=\"sc-gpHHfC prKHQ\" href=\"https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies/\" title=\"https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies/\">Set up authentication policies</a></p></td><td rowspan=\"1\" colSpan=\"1\" style=\"background-color:#e9f2ff\" data-colwidth=\"236\"><p data-renderer-start-pos=\"4772\">Control external user access to product data in your organization. Apply external user security settings.</p><p data-renderer-start-pos=\"4879\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://support.atlassian.com/security-and-access-policies/docs/control-how-users-outside-your-organization-access-products/\" title=\"https://support.atlassian.com/security-and-access-policies/docs/control-how-users-outside-your-organization-access-products/\">Turn on external user security</a></p></td><td rowspan=\"1\" colSpan=\"1\" style=\"background-color:#e9f2ff\" data-colwidth=\"140\"><p data-renderer-start-pos=\"4913\">Apply authentication policy with security settings: single sign on and password. <br/><br/><br/></p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"138\"><p data-renderer-start-pos=\"5002\">How you provision users</p></td><td rowspan=\"1\" colSpan=\"1\" style=\"background-color:#e9f2ff\" data-colwidth=\"224\"><p data-renderer-start-pos=\"5029\">Set up your identity provider to sync users and groups. You can manage them from your external directory before syncing updates.</p><p data-renderer-start-pos=\"5159\">This means any accounts that you create, deactivate or update from your identity provider get updated in your organization.</p><p data-renderer-start-pos=\"5284\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/\" title=\"https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/\">Provision users</a></p></td><td rowspan=\"1\" colSpan=\"1\" style=\"background-color:#e9f2ff\" data-colwidth=\"236\"><p data-renderer-start-pos=\"5303\">Set up your identity provider to sync users and groups. You can manage them from your external directory before syncing updates.</p><p data-renderer-start-pos=\"5433\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://support.atlassian.com/provisioning-users/docs/understand-user-provisioning/#Supported-user-account-operations\" title=\"https://support.atlassian.com/provisioning-users/docs/understand-user-provisioning/#Supported-user-account-operations\">Learn about supported operations</a></p><p data-renderer-start-pos=\"5467\">聽</p></td><td rowspan=\"1\" colSpan=\"1\" style=\"background-color:#e9f2ff\" data-colwidth=\"140\"><p data-renderer-start-pos=\"5472\">Users can sign up for portal-only accounts or agents can create them.</p><p data-renderer-start-pos=\"5543\">聽</p><p data-renderer-start-pos=\"5546\">聽</p><p data-renderer-start-pos=\"5549\">聽</p><p data-renderer-start-pos=\"5552\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://support.atlassian.com/jira-service-management-cloud/docs/add-a-customer-to-a-service-project/\" title=\"https://support.atlassian.com/jira-service-management-cloud/docs/add-a-customer-to-a-service-project/\">Invite customers</a></p></td></tr></tbody></table></div></div><h2 id=\"[hardBreak][hardBreak]\"><br/><br/><br/></h2><p data-renderer-start-pos=\"5580\">聽</p></div></div></div></div>","metadata":{"id":"dyFjaGJmZa6WQ84OA84SU","type":"sitewideMetadata","publisher":"Atlassian","language":"en-US","license":"Except where otherwise noted, content in this space is licensed under a <a href=\"https://creativecommons.org/licenses/by/2.5/au/\">Creative Commons Attribution 2.5 Australia License</a>.","logo":"https://images.ctfassets.net/zsv3d0ugroxu/4usk6GCfTOCSKCwCQykYIu/34d7ed0904d9a0274fb906f86f51e1e1/Atlassian-vertical-blue-onecolor-rgb.svg","brand":"Atlassian","legalName":"Atlassian Corporation Plc","owns":"Jira Software,Jira Service Management,Jira Work Management,Jira 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.epWcjw hr{border:none;background-color:rgba(9,30,66,0.08);margin:1.714em 0;height:2px;border-radius:1px;} .epWcjw hr.ProseMirror-selectednode{outline:none;background-color:#0065FF;} .epWcjw p{font-size:1em;line-height:1.714;font-weight:normal;margin-top:1.143rem;margin-bottom:0;-webkit-letter-spacing:-0.005em;-moz-letter-spacing:-0.005em;-ms-letter-spacing:-0.005em;letter-spacing:-0.005em;} .epWcjw ul,.epWcjw ol{box-sizing:border-box;padding-left:24px;} .epWcjw .ak-ol,.epWcjw .ak-ul{display:table;display:flow-root;} .epWcjw ul,.epWcjw ul ul ul ul{list-style-type:disc;} .epWcjw ul ul,.epWcjw ul ul ul ul ul{list-style-type:circle;} .epWcjw ul ul ul,.epWcjw ul ul ul ul ul ul{list-style-type:square;} .epWcjw ol,.epWcjw ol ol ol ol{list-style-type:decimal;} .epWcjw ol ol,.epWcjw ol ol ol ol ol{list-style-type:lower-alpha;} .epWcjw ol ol ol,.epWcjw ol ol ol ol ol ol{list-style-type:lower-roman;} .epWcjw .fabric-editor-indentation-mark[data-level='1']{margin-left:30px;} .epWcjw 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div[class^='image-wrap-'] + div[class^='image-wrap-']{margin-left:0;margin-right:0;} .epWcjw .ak-renderer-document > * .pm-table-container,.epWcjw .ak-renderer-document > * .ak-renderer-extension{width:100% !important;left:0 !important;} .epWcjw .ak-renderer-document > .ak-renderer-extension[data-layout='wide'],.epWcjw .ak-renderer-document > .ak-renderer-extension[data-layout='full-width']{margin-left:50%;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%);} .epWcjw .ak-renderer-document > * .ak-renderer-extension-overflow-container{overflow-x:auto;} .epWcjw .pm-table-wrapper{overflow-x:auto;} .epWcjw .pm-table-container{position:relative;margin:0 auto 16px;box-sizing:border-box;} .epWcjw .pm-table-container .decisionItemView-content-wrap:first-child > div{margin-top:0;} .epWcjw .pm-table-container[data-number-column='true']{padding-left:41px;} .epWcjw .pm-table-container > table,.epWcjw .pm-table-wrapper > 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data-testid="atlas_link">What are managed accounts?</a></li><li class="pagetree__item "><a href="/user-management/docs/resend-a-verification-email-to-a-managed-account/" data-testid="atlas_link">Resend a verification email to a managed account</a></li><li class="pagetree__item "><a href="/user-management/docs/make-changes-to-a-managed-user-account/" data-testid="atlas_link">Make changes to a managed user account</a></li><li class="pagetree__item "><a href="/user-management/docs/deactivate-a-managed-account/" data-testid="atlas_link">Deactivate a managed account</a></li><li class="pagetree__item "><a href="/user-management/docs/delete-a-managed-account/" data-testid="atlas_link">Delete a managed account</a></li><li class="pagetree__item pagetree__item--current-item"><div data-testid="pagetree-item-expander" class="pagetree__expander pagetree__expander--expanded pagetree__expander--current" role="button" tabindex="-1" aria-expanded="true" aria-label=""><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><circle cx="12" cy="12" r="5" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/make-atlassians-global-account-model-work-for-you/" data-testid="atlas_link">Make Atlassian's global account model work for you</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/manage-product-users/" data-testid="atlas_link">Manage product users</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/user-management/docs/invite-a-user/" data-testid="atlas_link">Invite a user</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/manage-an-individual-users-profile/" data-testid="atlas_link">Manage an individual user's profile</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/user-management/docs/remove-or-suspend-a-user/" data-testid="atlas_link">Remove user or suspend their access</a></li><li class="pagetree__item "><a href="/user-management/docs/log-in-as-another-user/" data-testid="atlas_link">Log in as another user</a></li><li class="pagetree__item "><a href="/user-management/docs/update-roles-and-properties-for-jira-users/" data-testid="atlas_link">Update roles and properties for Jira users</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/manage-groups/" data-testid="atlas_link">Manage groups</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/user-management/docs/create-groups/" data-testid="atlas_link">Create groups</a></li><li class="pagetree__item "><a href="/user-management/docs/edit-a-group/" data-testid="atlas_link">Edit a group</a></li><li class="pagetree__item "><a href="/user-management/docs/delete-a-group/" data-testid="atlas_link">Delete a group</a></li><li class="pagetree__item "><a href="/user-management/docs/default-groups-and-permissions/" data-testid="atlas_link">Default groups and permissions</a></li><li class="pagetree__item "><a href="/user-management/docs/troubleshoot-issues-related-to-managing-groups/" data-testid="atlas_link">Troubleshoot issues related to managing groups</a></li></ul></li></ul></li><li 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href="/user-management/docs/give-users-admin-permissions/" data-testid="atlas_link">Give users admin permissions</a></li><li class="pagetree__item "><a href="/user-management/docs/approve-or-deny-product-access-requests/" data-testid="atlas_link">Approve or deny product access requests</a></li><li class="pagetree__item "><a href="/user-management/docs/give-users-access-to-products/" data-testid="atlas_link">Give users access to products</a></li><li class="pagetree__item "><a href="/user-management/docs/how-does-product-access-work/" data-testid="atlas_link">How does product access work?</a></li><li class="pagetree__item "><a href="/user-management/docs/remove-product-access-for-users/" data-testid="atlas_link">Remove product access for users</a></li><li class="pagetree__item "><a href="/user-management/docs/disable-automatic-domain-enabled-access-to-your-instance/" data-testid="atlas_link">Disable automatic domain-enabled access to your instance</a></li><li class="pagetree__item "><a href="/user-management/docs/remove-admin-permissions-from-users/" data-testid="atlas_link">Remove admin permissions from users</a></li><li class="pagetree__item "><a href="/user-management/docs/what-are-the-different-types-of-admin-roles/" data-testid="atlas_link">What are the different types of admin roles?</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/manage-accounts-for-jira-service-management-customers/" data-testid="atlas_link">Manage Jira Service Management customer accounts</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/user-management/docs/manage-jira-service-management-customer-accounts/" data-testid="atlas_link">What different account types can customers have?</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/manage-accounts-for-portal-only-customers/" data-testid="atlas_link">Manage accounts for portal-only customers</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/user-management/docs/change-password-for-portal-only-customers/" data-testid="atlas_link">Change password for portal-only customers</a></li><li class="pagetree__item "><a href="/user-management/docs/migrate-a-portal-only-customer-to-atlassian-account/" data-testid="atlas_link">Migrate a portal-only customer to Atlassian account</a></li><li class="pagetree__item "><a href="/user-management/docs/edit-name-for-portal-only-customers/" data-testid="atlas_link">Edit name for portal-only customers</a></li><li class="pagetree__item "><a href="/user-management/docs/revoke-access-for-portal-only-customers/" data-testid="atlas_link">Revoke access for portal-only customers</a></li><li class="pagetree__item "><a href="/user-management/docs/delete-portal-only-customers/" data-testid="atlas_link">Delete portal-only customers</a></li></ul></li></ul></li></ul></div></div></aside><main class="topic__container"><div class="topic__sub-header" data-testid="topic_sub_header"><div class="breadcrumbs-wrapper" data-testid="breadcrumbs"><div class="BreadcrumbsContainer-tgj96-0 eiYreW"><div class="BreadcrumbsItem__BreadcrumbsItemElement-sc-1hh8yo5-0 fItpNE"><a class="Button__ButtonElement-sc-114ur46-0 eMRgDW sc-jqCOkK ckLbDc" spacing="none" href="/" target=""><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">Atlassian Support</span></span></a><div class="Separator-c8t0qf-0 kSIZGq">/</div></div><div class="BreadcrumbsItem__BreadcrumbsItemElement-sc-1hh8yo5-0 fItpNE"><a class="Button__ButtonElement-sc-114ur46-0 eMRgDW sc-jqCOkK ckLbDc" spacing="none" href="/user-management/resources/" target=""><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">User management Resources</span></span></a><div class="Separator-c8t0qf-0 kSIZGq">/</div></div><div class="BreadcrumbsItem__BreadcrumbsItemElement-sc-1hh8yo5-0 fItpNE"><a class="Button__ButtonElement-sc-114ur46-0 eMRgDW sc-jqCOkK ckLbDc" spacing="none" href="/user-management/docs/manage-your-organizations-atlassian-accounts/" target=""><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">Manage your organization鈥檚 Atlassian accounts</span></span></a></div></div></div></div><article class="topic__inner-container margin-top-medium" id="maincontent"><div class="title margin-bottom-medium"><h1>Make Atlassian's global account model work for you</h1></div><div class="topic__body"><div><div class='adf__content'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div style='position:absolute;height:0;width:100%'><object data='about:blank' type='text/html' style='position:absolute;height:0;width:100%' aria-hidden='true' tabindex='-1'></object></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><p data-renderer-start-pos='0'>Atlassian has a global account model that makes it easy for people to access products, community resources, and support in the Atlassian ecosystem. It also allows people to log in with one account to multiple products like they can with a Google or Apple account.<br><br>The global account model allows an organization admin to administer security and provision users to products in an Atlassian organization.</p><p data-renderer-start-pos='405'>聽</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/1wJ1CT9mjgjUOLCxEv10Vh/64ee9c987715375e99b56fa6243afc06/Globe' alt='Atlassian global account model'></div></div></div><p data-renderer-start-pos='409'>聽</p><h2 id='What-is-an-Atlassian-account'>What is an Atlassian account?</h2><p data-renderer-start-pos='442'>An Atlassian account is a unique digital identity that a person uses to access and authenticate into the Atlassian ecosystem of products and services. The account includes attributes like email address and display name.</p><h3 id='What-can-a-user-do-with-an-Atlassian-account'>What can a user do with an Atlassian account?</h3><p data-renderer-start-pos='710'>An Atlassian account <strong>exists independently</strong> of the Atlassian products a person has access to. An Atlassian account allows a user access to multiple organizations, products, and services with one set of credentials. The user鈥檚 profile settings appear consistently across all Atlassian organizations, products, and services. <a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/atlassian-account/docs/what-is-an-atlassian-account/' title='https://support.atlassian.com/atlassian-account/docs/what-is-an-atlassian-account/'>Learn more about Atlassian accounts</a></p><p data-renderer-start-pos='1068'>聽</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/2SzJ1D1u3PtffdDtld4K4P/a9199bb8af9bdabc642cbfc93570bb1b/Product_switcher' alt='Switch between Atlassian products'></div></div></div><h2 id='How-does-an-account-at-Atlassian-differ-in-the-Data-Center-versus-in-the-cloud'>How does an account at Atlassian differ in the Data Center versus in the cloud?</h2><p data-renderer-start-pos='1152'>With Data Center, you manage your own infrastructure, and user accounts are local. With the Atlassian cloud, we manage your infrastructure, and user accounts are global.</p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><colgroup><col style='width:408px'><col style='width:407px'></colgroup><tbody><tr><th rowspan='1' colSpan='1' style='background-color:var(--ds-background-accent-gray-subtlest, #F4F5F7)' data-colwidth='481'><p data-renderer-start-pos='1323'><strong>Local model in Data Center</strong></p></th><th rowspan='1' colSpan='1' style='background-color:var(--ds-background-accent-gray-subtlest, #F4F5F7)' data-colwidth='479'><p data-renderer-start-pos='1353'><strong>Global model in the cloud</strong></p></th></tr><tr><td rowspan='1' colSpan='1' data-colwidth='481'><p data-renderer-start-pos='1384'>You create the different accounts for each product. Users are able to log in to each product individually. Or you can enable single sign-on so they can log in from one place.</p></td><td rowspan='1' colSpan='1' data-colwidth='479'><p data-renderer-start-pos='1562'>You give access to one global Atlassian account across multiple organizations and products. Users are able log in to multiple organizations and products with the same Atlassian account.</p></td></tr></tbody></table></div></div><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/1uO7h4m7eYcGs1tBV6nweN/ff1f25cdf618d8862bcafe56580fe189/Cloud_vs_data_center_accounts' alt='Account differences in Cloud vs Data center'></div></div></div><h2 id='What-are-Atlassian鈥檚-identity-types'>What are Atlassian鈥檚 identity types?</h2><p data-renderer-start-pos='1795'>An identity type gives you different security and user management controls.</p><h3 id='Available-identity-types-at-Atlassian'>Available identity types at Atlassian</h3><p data-renderer-start-pos='1911'>There are several identity types in the Atlassian ecosystem. These are the types of identities at Atlassian that you may encounter as an organization admin.</p><p data-renderer-start-pos='2069'>聽</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/6UOL11ZVp8iITMqc3ADisR/56388327d2988ed6eda1640bafacee09/Atlassian_identity_types' alt='Types of identities at Atlassian'></div></div></div><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1' style='background-color:#f1f2f4'><p data-renderer-start-pos='2073'><strong>Identity type</strong></p></td><td rowspan='1' colSpan='1' style='background-color:#f1f2f4'><p data-renderer-start-pos='2090'><strong>Description</strong></p></td></tr><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='2107'>Managed accounts</p></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='2127'>These are Atlassian accounts.<br>This account type typically includes employees that have an email address with a domain you verify.</p></td></tr><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='2262'>External users</p></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='2280'>These are Atlassian accounts.<br>This account type typically includes users that don鈥檛 have an email address with a company domain but that still need to collaborate with employees within your company.</p><p data-renderer-start-pos='2480'>聽</p></td></tr><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='2487'>Portal-only customers<br>(Jira Service Management only)</p></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='2543'>These accounts are not Atlassian accounts. They only apply to Jira Service Management and not other Atlassian products.</p><p data-renderer-start-pos='2664'>This account type is for people outside your company who seek help related to the use of your company鈥檚 products or services.</p><p data-renderer-start-pos='2791'><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/user-management/docs/manage-accounts-for-portal-only-customers/' title='https://support.atlassian.com/user-management/docs/manage-accounts-for-portal-only-customers/'>Learn more about how to administer portal-only customers</a></p></td></tr></tbody></table></div></div><p data-renderer-start-pos='2855'>聽</p><h3 id='More-about-external-users-and-managed-accounts'>More about external users and managed accounts</h3><p data-renderer-start-pos='2906'>The difference between a managed account and external user is based on whether you claim the account after verifying the domain. The table shows examples of accounts that you may or may not have verified and claimed and whether they would be external or managed.</p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><colgroup><col style='width:146px'><col style='width:125px'><col style='width:111px'><col style='width:119px'></colgroup><tbody><tr><th rowspan='1' colSpan='1' style='background-color:var(--ds-background-accent-gray-subtlest, #F4F5F7)' data-colwidth='172'><p data-renderer-start-pos='3170'>聽</p><p data-renderer-start-pos='3173'><strong>User type</strong></p></th><th rowspan='1' colSpan='1' style='background-color:var(--ds-background-accent-gray-subtlest, #F4F5F7)' data-colwidth='148'><p data-renderer-start-pos='3186'><strong>From the domain verified by Acme?</strong></p></th><th rowspan='1' colSpan='1' style='background-color:var(--ds-background-accent-gray-subtlest, #F4F5F7)' data-colwidth='131'><p data-renderer-start-pos='3223'><strong>Is the account claimed?</strong></p></th><th rowspan='1' colSpan='1' style='background-color:var(--ds-background-accent-gray-subtlest, #F4F5F7)' data-colwidth='140'><p data-renderer-start-pos='3250'><strong>Account type</strong></p></th></tr><tr><td rowspan='1' colSpan='1' data-colwidth='172'><p data-renderer-start-pos='3268'>User with a personal email address: <a class='sc-gpHHfC prKHQ' href='mailto:personal@gmail.com' title='mailto:personal@gmail.com'><strong>personal@gmail.com</strong></a></p></td><td rowspan='1' colSpan='1' data-colwidth='148'><p data-renderer-start-pos='3326'>No</p></td><td rowspan='1' colSpan='1' data-colwidth='131'><p data-renderer-start-pos='3332'>No</p></td><td rowspan='1' colSpan='1' data-colwidth='140'><p data-renderer-start-pos='3338'>External user</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='172'><p data-renderer-start-pos='3357'>User with a company email address: <a class='sc-gpHHfC prKHQ' href='mailto:unclaimed@acme.com' title='mailto:unclaimed@acme.com'><strong>unclaimed@acme.com</strong></a></p></td><td rowspan='1' colSpan='1' data-colwidth='148'><p data-renderer-start-pos='3414'>Yes</p></td><td rowspan='1' colSpan='1' data-colwidth='131'><p data-renderer-start-pos='3421'>No</p></td><td rowspan='1' colSpan='1' data-colwidth='140'><p data-renderer-start-pos='3427'>External user</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='172'><p data-renderer-start-pos='3446'>User with a company email address: <a class='sc-gpHHfC prKHQ' href='mailto:claimed@acme.com' title='mailto:claimed@acme.com'><strong>claimed@acme.com</strong></a></p></td><td rowspan='1' colSpan='1' data-colwidth='148'><p data-renderer-start-pos='3501'>Yes</p></td><td rowspan='1' colSpan='1' data-colwidth='131'><p data-renderer-start-pos='3508'>Yes</p></td><td rowspan='1' colSpan='1' data-colwidth='140'><p data-renderer-start-pos='3515'>Managed account</p></td></tr></tbody></table></div></div><p data-renderer-start-pos='3538'>An Atlassian account has these identity types in the context of an organization. This means that someone can be an external user to one organization and a managed account to another organization, as shown in the illustration.</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/29KYiM86S6g79lbT0YPayE/bebb0974e4bf327e3446ed7d58856a89/Managed_or_external_users' alt='Managed in Org A and External in Org B'></div></div></div><h2 id='Control-security-and-manage-users-for-identity-types'>Control security and manage users for identity types</h2><p data-renderer-start-pos='3820'>As an organization admin, you need to control the profiles and the security settings that you manage. A user鈥檚 identity type impacts its security and user management controls. Refer to the table to understand what鈥檚 available for each identity type.</p><h2 id='Available-security-and-user-management-controls'>Available security and user management controls</h2><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><colgroup><col style='width:117px'><col style='width:190px'><col style='width:200px'><col style='width:119px'></colgroup><tbody><tr><th rowspan='1' colSpan='1' style='background-color:var(--ds-background-accent-gray-subtlest, #F4F5F7)' data-colwidth='138'><p data-renderer-start-pos='4120'>聽</p></th><th rowspan='1' colSpan='1' style='background-color:#cce0ff' data-colwidth='224'><p data-renderer-start-pos='4125'><strong>Managed accounts</strong></p></th><th rowspan='1' colSpan='1' style='background-color:#cce0ff' data-colwidth='236'><p data-renderer-start-pos='4145'><strong>External users</strong></p></th><th rowspan='1' colSpan='1' style='background-color:#cce0ff' data-colwidth='140'><p data-renderer-start-pos='4163'><strong>Customer (portal-only) accounts</strong></p></th></tr><tr><td rowspan='1' colSpan='1' data-colwidth='138'><p data-renderer-start-pos='4200'>How you as an organization admin manage account details and security settings</p></td><td rowspan='1' colSpan='1' style='background-color:#e9f2ff' data-colwidth='224'><p data-renderer-start-pos='4281'>You prove your company owns the domain so you can change account details and enforce security settings.</p><p data-renderer-start-pos='4386'><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/' title='https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/'>Verify domain</a></p></td><td rowspan='1' colSpan='1' style='background-color:#e9f2ff' data-colwidth='236'><p data-renderer-start-pos='4403'>You can鈥檛 change account details but you can enforce external user security.</p></td><td rowspan='1' colSpan='1' style='background-color:#e9f2ff' data-colwidth='140'><p data-renderer-start-pos='4483'>You can鈥檛 change account details but you can enforce security settings.</p><p data-renderer-start-pos='4556'>聽</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='138'><p data-renderer-start-pos='4563'>How you can require users to authenticate</p></td><td rowspan='1' colSpan='1' style='background-color:#e9f2ff' data-colwidth='224'><p data-renderer-start-pos='4608'>Apply authentication policy with security settings: single sign on, multi-factor authentication, third party log-in, or password.<br><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies/' title='https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies/'>Set up authentication policies</a></p></td><td rowspan='1' colSpan='1' style='background-color:#e9f2ff' data-colwidth='236'><p data-renderer-start-pos='4772'>Control external user access to product data in your organization. Apply external user security settings.</p><p data-renderer-start-pos='4879'><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/security-and-access-policies/docs/control-how-users-outside-your-organization-access-products/' title='https://support.atlassian.com/security-and-access-policies/docs/control-how-users-outside-your-organization-access-products/'>Turn on external user security</a></p></td><td rowspan='1' colSpan='1' style='background-color:#e9f2ff' data-colwidth='140'><p data-renderer-start-pos='4913'>Apply authentication policy with security settings: single sign on and password. <br><br><br></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='138'><p data-renderer-start-pos='5002'>How you provision users</p></td><td rowspan='1' colSpan='1' style='background-color:#e9f2ff' data-colwidth='224'><p data-renderer-start-pos='5029'>Set up your identity provider to sync users and groups. You can manage them from your external directory before syncing updates.</p><p data-renderer-start-pos='5159'>This means any accounts that you create, deactivate or update from your identity provider get updated in your organization.</p><p data-renderer-start-pos='5284'><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/' title='https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/'>Provision users</a></p></td><td rowspan='1' colSpan='1' style='background-color:#e9f2ff' data-colwidth='236'><p data-renderer-start-pos='5303'>Set up your identity provider to sync users and groups. You can manage them from your external directory before syncing updates.</p><p data-renderer-start-pos='5433'><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/provisioning-users/docs/understand-user-provisioning/#Supported-user-account-operations' title='https://support.atlassian.com/provisioning-users/docs/understand-user-provisioning/#Supported-user-account-operations'>Learn about supported operations</a></p><p data-renderer-start-pos='5467'>聽</p></td><td rowspan='1' colSpan='1' style='background-color:#e9f2ff' data-colwidth='140'><p data-renderer-start-pos='5472'>Users can sign up for portal-only accounts or agents can create them.</p><p data-renderer-start-pos='5543'>聽</p><p data-renderer-start-pos='5546'>聽</p><p data-renderer-start-pos='5549'>聽</p><p data-renderer-start-pos='5552'><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/jira-service-management-cloud/docs/add-a-customer-to-a-service-project/' title='https://support.atlassian.com/jira-service-management-cloud/docs/add-a-customer-to-a-service-project/'>Invite customers</a></p></td></tr></tbody></table></div></div><h2 id='hardBreak'><br><br><br></h2><p data-renderer-start-pos='5580'>聽</p></div></div></div></div></div><div data-testid="feedback_buttons" class="feedback"><p class="feedback__question-text">Was this helpful?</p><button class="feedback__yes-button sc-dxgOiQ gPvoGh" spacing="default" type="button"><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">Yes</span></span></button><div class="feedback__no-wrapper"><button class="feedback__no-button sc-dxgOiQ gPvoGh" spacing="default" type="button"><span 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