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class="wpb_wrapper"><div style="padding-top:30px;margin-bottom:0px;"><div class="text-center small-screen-center portfolio-header"> <a class="prev-portfolio-item" data-original-title="Previous" data-toggle="tooltip" href="https://visionhelpdesk.com/service-desk-features/problem-management"><i class="fa fa-lg fa-angle-left"></i></a> <a class="text-center" data-original-title="Home" data-toggle="tooltip" href="https://visionhelpdesk.com/service-desk-features"><i class="fa fa-lg fa-home"></i></a> <a class="next-portfolio-item" data-original-title="Next" data-toggle="tooltip" href="https://visionhelpdesk.com/service-desk-features/release-management"><i class="fa fa-lg fa-angle-right"></i></a><hr/></div></div></div></div></div></div></div></section><section class="section swatch-white-red section-short " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-12 text-left os-animation" data-os-animation="bounceInDown" data-os-animation-delay="0.1s"><h2 class="text-center super hairline no-bordered-header">What is Change Management?</h2><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><p>Change management in ITIL is a process designed to understand and minimize risks while making IT changes to configuration items (CI) or <a href="https://www.visionhelpdesk.com/service-desk-features/configuration-management-database-cmdb">Configuration Management Database (CMDB)</a></p><p>Any business has below two main expectations of the services provided by IT –</p><ul><li>The services should be stable, reliable, and predictable.</li><li>The services should be able to change rapidly to meet evolving business requirements.</li></ul><div class="two-up nth-child-np2 nth-child-2n"><p>The objective of change management is to enable IT service management to meet both expectations – to enable rapid change while minimizing the possibility of disruption to services.</p><p>A change is an event that is:</p><ul><li>approved by management</li><li>implemented with a minimised and accepted risk to existing IT infrastructure</li><li>results in a new status of one or more configuration items (CIs)</li><li>provides increased value to the business (increased revenue, avoided cost, or improved service) from the use of the new or enhanced IT systems.</li></ul></div></div></div></div></section><section class="section swatch-white-red section-tiny " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-12 text-center os-animation" data-os-animation="bounceInDown" data-os-animation-delay="0.1s"><img data-lazyloaded="1" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSIxNjAwIiBoZWlnaHQ9Ijg5OSIgdmlld0JveD0iMCAwIDE2MDAgODk5Ij48cmVjdCB3aWR0aD0iMTAwJSIgaGVpZ2h0PSIxMDAlIiBzdHlsZT0iZmlsbDojY2ZkNGRiO2ZpbGwtb3BhY2l0eTogMC4xOyIvPjwvc3ZnPg==" width="1600" height="899" alt="Change Management" data-src="https://www.visionhelpdesk.com/wp-content/uploads/2018/06/vh-change.png" class="aligncenter"/></div></div></div></section><section class="section swatch-red-white section-short " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-12 text-center os-animation" data-os-animation="bounceInDown" data-os-animation-delay="0.1s"><h2 class="text-center super hairline no-bordered-header">ITIL Change Management Process</h2><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><p>Change management process includes of the raising and logging of changes, analysing the impact, cost, benefit and risk of proposed changes, developing business justification and obtaining approval, managing and co-ordinating change implementation, monitoring and reporting on implementation, reviewing and closing change requests.</p></div></div></div></section><section class="section swatch-red-white section-tiny " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-6 text-Default" ><img data-lazyloaded="1" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI0MDAiIGhlaWdodD0iNDAwIiB2aWV3Qm94PSIwIDAgNDAwIDQwMCI+PHJlY3Qgd2lkdGg9IjEwMCUiIGhlaWdodD0iMTAwJSIgc3R5bGU9ImZpbGw6I2NmZDRkYjtmaWxsLW9wYWNpdHk6IDAuMTsiLz48L3N2Zz4=" width="400" height="400" alt="ITIL Change Management Process" data-src="https://www.visionhelpdesk.com/wp-content/uploads/2015/02/change.png" class="aligncenter"/></div><div class="col-md-6 text-default" ><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Logging and Filtering Change</h3><p>Creating change request and filtering it with priority, status and department.</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Managing changes</h3><p>Tracking change requests and change process</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Change Approval</h3><p>Requesting change approval from Change Advisory Board (CAB).</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Review and Close Request</h3><p>Reviewing and closing of requests for change (RFCs)</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Change Reporting</h3><p>Management reporting and providing management information.</p></div></div></div></div></div></section><section class="section swatch-white-red section-short " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-12 text-center os-animation" data-os-animation="bounceInDown" data-os-animation-delay="0.1s"><h2 class="text-center super hairline no-bordered-header">Change Management Features</h2></div></div></div></section><section class="section swatch-white-red section-tiny " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-6 text-default" ><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>CAB and change approval</h3><p>Create change advisory board and allow change approvals.</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Link CI with change request</h3><p>Attach CI to a change request and keep track of CIs affected.</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Associate Release</h3><p>Link release request with change request</p></div></div></div><div class="col-md-6 text-default" ><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Link change with Incidents.</h3><p>Link change with incidents. Jump to and fro between incident and changes.</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Link Incidents to a change request</h3><p>Link all incidents to specified change request.</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Department wise</h3><p>Log change requests department wise.</p></div></div></div></div></div></section> <span class="hide"><span class="author vcard"><span class="fn">Vision Helpdesk</span></span><span class="entry-title">Change Management</span><time class="entry-date updated" datetime="2015-05-01T09:35:53+00:00">05.01.2015</time></span></article><footer id="footer" role="contentinfo"><section class="section swatch-black-white section-normal has-top"><div class="decor-top"><svg class="decor hidden-xs hidden-sm" height="100%" preserveaspectratio="none" version="1.1" 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href="https://www.visionhelpdesk.com/partners">Partners</a></li><li id="menu-item-6594" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6594"><a href="https://www.visionhelpdesk.com/security">Security & ISO 27001:2013</a></li><li id="menu-item-6889" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6889"><a href="https://www.visionhelpdesk.com/pinkverify-certified">PinkVERIFY™ Certified</a></li></ul></li><li id="menu-item-6587" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6587"><a href="https://www.visionhelpdesk.com/terms-and-conditions">EULA & Terms of Services</a></li><li id="menu-item-6583" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6583"><a href="https://www.visionhelpdesk.com/gdpr">GDPR & EU Data Protection</a></li></ul></div></div></div><div class="col-md-3"><div id="nav_menu-4" class="sidebar-widget widget_nav_menu"><h3 class="sidebar-header">Top Help Desk Features</h3><div class="menu-top-help-desk-features-container"><ul id="menu-top-help-desk-features" class="menu"><li id="menu-item-1733" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1733"><a href="https://www.visionhelpdesk.com/help-desk-features/help-desk-ticketing">Ticketing Help Desk</a></li><li id="menu-item-1726" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1726"><a href="https://www.visionhelpdesk.com/help-desk-features/multi-channel-help-desk">Multi Channel Help Desk</a></li><li id="menu-item-1735" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1735"><a href="https://www.visionhelpdesk.com/help-desk-features/blabby">Blabby – Staff Collaboration</a></li><li id="menu-item-1734" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1734"><a href="https://www.visionhelpdesk.com/help-desk-features/help-desk-ticket-billing">Help Desk Ticket Billing</a></li><li id="menu-item-1722" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1722"><a href="https://www.visionhelpdesk.com/help-desk-features/help-desk-gamification">Help Desk Gamification</a></li><li id="menu-item-1732" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1732"><a href="https://www.visionhelpdesk.com/help-desk-features/task-management">Task Management</a></li><li id="menu-item-1729" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1729"><a href="https://www.visionhelpdesk.com/help-desk-features/help-desk-knowledge-base">Knowledgebase & Forums</a></li><li id="menu-item-1723" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1723"><a href="https://www.visionhelpdesk.com/help-desk-features/help-desk-automation">Help Desk Automation</a></li><li id="menu-item-1731" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1731"><a href="https://www.visionhelpdesk.com/help-desk-features/help-desk-sla-management">SLA Rules and Ticket Escalation</a></li><li id="menu-item-1725" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1725"><a href="https://www.visionhelpdesk.com/help-desk-features/help-desk-time-tracking">Help Desk Time Tracking</a></li><li id="menu-item-1727" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1727"><a href="https://www.visionhelpdesk.com/help-desk-features/multi-language-help-desk">Multi Language Help Desk</a></li><li id="menu-item-1721" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1721"><a href="https://www.visionhelpdesk.com/help-desk-features/customer-support-survey">Customer Support Survey</a></li><li id="menu-item-1730" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1730"><a href="https://www.visionhelpdesk.com/help-desk-features/self-service-customer-portal">Self Service Customer Portal</a></li><li id="menu-item-1728" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1728"><a href="https://www.visionhelpdesk.com/help-desk-features/secure-help-desk">Secure Help Desk</a></li><li id="menu-item-1724" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1724"><a href="https://www.visionhelpdesk.com/help-desk-features/help-desk-reports-analytics">Help Desk Reporting</a></li><li id="menu-item-1737" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1737"><a href="https://www.visionhelpdesk.com/apps">Apps and Integrations</a></li></ul></div></div></div><div class="col-md-3"><div id="nav_menu-7" class="sidebar-widget widget_nav_menu"><h3 class="sidebar-header">Top Service Desk Features</h3><div class="menu-service-desk-features-container"><ul id="menu-service-desk-features" class="menu"><li id="menu-item-1707" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1707"><a href="https://www.visionhelpdesk.com/service-desk-features/asset-management">IT Asset Management</a></li><li id="menu-item-1706" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1706"><a href="https://www.visionhelpdesk.com/service-desk-features/incident-management">Incident Management</a></li><li id="menu-item-1705" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1705"><a href="https://www.visionhelpdesk.com/service-desk-features/problem-management">Problem Management</a></li><li id="menu-item-1704" class="menu-item menu-item-type-post_type menu-item-object-page current-menu-item page_item page-item-1675 current_page_item menu-item-1704 active"><a href="https://www.visionhelpdesk.com/service-desk-features/change-management" aria-current="page">Change Management</a></li><li id="menu-item-1703" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1703"><a href="https://www.visionhelpdesk.com/service-desk-features/release-management">Release Management</a></li><li id="menu-item-1702" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1702"><a href="https://www.visionhelpdesk.com/service-desk-features/knowledgebase-management">Knowledgebase Management</a></li><li id="menu-item-1777" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1777"><a href="https://www.visionhelpdesk.com/service-desk-features/supplier-management">Supplier Management</a></li><li id="menu-item-1780" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1780"><a href="https://www.visionhelpdesk.com/service-desk-features/configuration-management-database-cmdb">Configuration Management Database (CMDB)</a></li><li id="menu-item-1781" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1781"><a href="https://www.visionhelpdesk.com/service-desk-features/service-catalog-management">IT Service Catalog Management</a></li><li id="menu-item-1778" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1778"><a href="https://www.visionhelpdesk.com/service-desk-features/product-catalog">Product Catalog</a></li><li id="menu-item-1779" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1779"><a href="https://www.visionhelpdesk.com/service-desk-features/contract-management">Contract Management</a></li><li id="menu-item-1788" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1788"><a href="https://www.visionhelpdesk.com/service-desk-features/financial-management">IT Service Financial Management</a></li></ul></div></div></div><div class="col-md-3"><div id="recent-posts-3" class="sidebar-widget widget_recent_entries"><h3 class="sidebar-header">News and Updates</h3><ul><li><div class="post-icon"> <i class="fa fa-file-text"></i></div> <a href="https://www.visionhelpdesk.com/4-service-desk-trends-to-know-in-2024.html" title="4 Service Desk Trends To Know In 2024">4 Service Desk Trends To Know In 2024</a> <small> 14 October 2024 </small></li><li><div class="post-icon"> <i class="fa fa-file-text"></i></div> <a href="https://www.visionhelpdesk.com/the-benefits-of-it-customer-service-software.html" title="The Benefits of IT Customer Service Software">The Benefits of IT Customer Service Software</a> <small> 09 July 2024 </small></li><li><div class="post-icon"> <i class="fa fa-file-text"></i></div> <a href="https://www.visionhelpdesk.com/simplify-client-support-processes-with-vision-helpdesks-customer-support-tools.html" title="Simplify Client Support Processes with Vision Helpdesk’s Customer Support Tools">Simplify Client Support Processes with Vision Helpdesk’s Customer Support Tools</a> <small> 17 June 2024 </small></li><li><div class="post-icon"> <i class="fa fa-file-text"></i></div> <a href="https://www.visionhelpdesk.com/comparing-zendesk-vs-freshdesk-vs-vision-helpdesk.html" title="Comparing Zendesk vs. Freshdesk vs. Vision Helpdesk">Comparing Zendesk vs. Freshdesk vs. Vision Helpdesk</a> <small> 05 April 2024 </small></li><li><div class="post-icon"> <i class="fa fa-file-text"></i></div> <a href="https://www.visionhelpdesk.com/the-top-live-chat-software-trends-to-expect-in-2024.html" title="The Top Live Chat Software Trends to Expect in 2024">The Top Live Chat Software Trends to Expect in 2024</a> <small> 13 February 2024 </small></li><li><div class="post-icon"> <i class="fa fa-file-text"></i></div> <a href="https://www.visionhelpdesk.com/what-the-best-service-desk-will-look-like-in-2024.html" title="What the Best Service Desk Will Look Like in 2024">What the Best Service Desk Will Look Like in 2024</a> <small> 17 January 2024 </small></li></ul></div></div></div></div></section><section class="section swatch-black-white section-tiny "><div class="container"><div 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