Enrute chats de grandes equipos que usan chat en vivo, Freshchat

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class="label"> Inversores </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/es/company/partners/" rel=" " > <span class="label"> Socios </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/es/company/affiliate-partner/" rel=" " > <span class="label"> Afiliados </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/es/company/careers/" rel=" " > <span class="label"> Empleo </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://blog.freshworks.com" target="blank" rel=" noopener" > <span class="label"> Blog </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/newsroom/press-releases/" rel=" " > <span class="label"> Prensa </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/es/contacto/" rel=" " > <span class="label"> Contacte con nosotros </span> </a> </li> </ul> </li> <li class="nav-main-item caps-heading-12 " > <a class="nav-label" href="/es/customers/" rel=" " >Clientes</a> </li> <li class="nav-main-item caps-heading-12 " > <a class="nav-label" href="/es/support/" rel=" " >Soporte</a> </li> <li class="nav-main-item caps-heading-12 lang-selector fworks-language-selector hide-in-desktop"> <form id="lang-switch" action=""> <label for="language-selector-mobile" class="sr-only">Language:</label> <select id="language-selector-mobile" class="lang-options"> <option value="Español (España)" lang="es" data-link=" undefined/live-chat-software"> Español (España) </option> <option value="English" lang="en-us" data-link=" /live-chat-software/chat-routing"> English </option> <option value="Deutsch" lang="de-de" data-link=" /de/live-chat-software/chat-routing"> Deutsch </option> <option value="Nederlands" lang="nl" data-link=" /nl/live-chat-software/chat-routing"> Nederlands </option> <option value="Français" lang="fr" data-link=" /fr/live-chat-software/chat-routing"> Français </option> <option value="Svenska" lang="sv-SE" data-link=" /se/live-chat-software/chat-routing"> Svenska </option> <option value="Español (América Latina)" lang="es-latam" data-link=" /latam/live-chat-software/chatbot/chat-routing"> Español (América Latina) </option> <option value="Português (Brasil)" lang="pt-br" data-link=" /br/live-chat-software/chat-routing"> Português (Brasil) </option> <option value="日本語" lang="ja" data-link=" /jp/live-chat-software/chat-routing"> 日本語 </option> <option value="한국어" lang="ko" data-link=" /ko/live-chat-software/chat-routing"> 한국어 </option> <option value="简体中文" lang="zh-CN" data-link=" /cn/live-chat-software/chat-routing"> 简体中文 </option> <option value="ภาษาไทย" lang="th" data-link=" /th/live-chat-software/chat-routing"> ภาษาไทย </option> <option value="Polski" lang="pl" data-link=" /pl/live-chat-software/przekierowywanie-rozmow-na-czacie"> Polski </option> <option value="繁體中文" lang="zh-HK" data-link=" /hk/live-chat-software/chat-routing"> 繁體中文 </option> <option value="Türkçe" lang="tr" data-link=" /tr/live-chat-software/chat-routing"> Türkçe </option> </select> </form>  </li> </ul> </div> </div> <script type="text/javascript"> FW.onLoad(function () { if (window.innerWidth <= 960) { FW.$('.nav-label:not(.nav-secondary-item .nav-label), .hide-in-mobile a, .lang-selector select, .nav-secondary-item .nav-sub-label').attr('tabindex', -1); }; }); </script> </nav> <script type="text/javascript"> // Activate the navigation elements FW.onLoad(function () { FW.navigation.navLoader(); }); </script> </header> <a class="main__anchor" id="main-content"></a> <section id="" data-text-list="[]" data-scroll-target="#" class="first-fold align-center pattern-gradient-dark " > <div class="container font-color-light banner-content l-banner " data-scroll-target=""> <h1>Redirija automáticamente la conversación correcta al miembro correcto del equipo</h1> </div> </section> <section class="l-page container mt-md mb-md breadcrumb-section" data-scroll-target="" id =""> <a href="/live-chat-software/features/" class="breadcrumb-item">Todas las características</a> <i class="icon-arrow-right breadcrumb-arrow"></i> <a class="breadcrumb-item breadcrumb-current" aria-current="page" href="#">Enrutamiento</a> </section> <section id="50467678641286" class="section-bucket section-text-media l-section "> <div class="feature-screenshot-right "> <div class="l-page container"> <div class="row "> <div id="feature-content-57428737764222" class=" feature-screenshot-right__content col-md-5"> <h3 class="feature-heading">IntelliAssign</h3> <p>Asigne automáticamente conversaciones a los miembros de un grupo en función de sus habilidades y carga de conversaciones. Libere a los miembros de su equipo de la presión de tener que elegir conversaciones periódicamente, o a los supervisores de tener que estar pendientes de lo que los miembros del equipo están haciendo en diferentes momentos.</p> </div> <div class="feature-screenshot-right__media feature-screenshot__media-container col-md-7"> <div class="lazy-image-wrapper loading-optimized" style=" padding-top: 62.5%"> <img class="original-image fadeIn " alt="intelliassign scr 2 x 2x" title="" src="" srcset="" data-src="https://website-assets-fw.freshworks.com/attachments/cjn2q2y7x00egb3fzffqze2nv-intelliassign-scr-2-x-2x.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjn2q2y7x00egb3fzffqze2nv-intelliassign-scr-2-x-2x.full.png 2x" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-57428737764222'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section id="43506619518375" class="section-bucket section-text-media l-section section-light-bg "> <div class="feature-screenshot-left "> <div class="l-page container"> <div class="row "> <div id="feature-content-154883565485415" class=" feature-screenshot-left__content col-md-5"> <h3 class="feature-heading">Grupos</h3> <p>Los grupos son conjuntos de miembros del equipo que pueden gestionar conversaciones de naturaleza similar. Los grupos pueden formarse sobre la base de sus funciones (Ventas, Satisfacción del cliente, Operaciones) o en función de sus habilidades y capacidades (por ejemplo, grupos basados en idiomas). Destinada a equipos pequeños y grandes, la agrupación le permite agilizar las interacciones y los procesos. Los grupos pueden asignarse a canales específicos o las conversaciones se pueden mover a un grupo específico manualmente. Puede activar la asignación equilibrada de cargas para la asignación de trabajo dentro del grupo.</p> </div> <div class="feature-screenshot-left__media feature-screenshot__media-container col-md-7"> <div class="lazy-image-wrapper loading-optimized" style=" padding-top: 63%"> <img class="original-image fadeIn " alt="groups scr 2x" title="" src="" srcset="" data-src="https://website-assets-fw.freshworks.com/attachments/cjn2q3hk200clb2fzby3r49we-groups-scr-2x.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjn2q3hk200clb2fzby3r49we-groups-scr-2x.full.png 2x" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-154883565485415'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section id="71350856010176" class="section-bucket section-text-media l-section "> <div class="feature-screenshot-right "> <div class="l-page container"> <div class="row "> <div id="feature-content-160104359827712" class=" feature-screenshot-right__content col-md-5"> <h3 class="feature-heading">Reglas de asignación</h3> <p>Cree reglas avanzadas con las propiedades del usuario, canales, hora del día, texto del mensaje y asigne los miembros del equipo o grupos según estas reglas. Asigne automáticamente las conversaciones a los grupos y miembros en función de palabras clave, y permita que las reglas de asignación tengan prioridad sobre la asignación por grupos de canales.</p> </div> <div class="feature-screenshot-right__media feature-screenshot__media-container col-md-7"> <div class="lazy-image-wrapper loading-optimized" style=" padding-top: 63%"> <img class="original-image fadeIn " alt="assignment rules scr 2x" title="" src="" srcset="" data-src="https://website-assets-fw.freshworks.com/attachments/cjn2q4mel00cvlog0clenal92-assignment-rules-scr-2x.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjn2q4mel00cvlog0clenal92-assignment-rules-scr-2x.full.png 2x" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-160104359827712'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section id="64389796887232" class="l-section align-center pattern-light banner-default" data-scroll-target=""> <div class="container banner-content l-banner " data-target="#"> <h2>Cambie el chat en vivo por una experiencia de mensajería continua</h2> <p class="sub-text">Comience su prueba gratuita de 14 días. 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