ITSM Product Updates | Upcoming Features & Updates in Freshservice

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href="https://www.freshworks.com/tr/freshservice/" lang="tr" tabindex="-1"> Türkçe </a> </li> </ul> </div> </li> <li class="nav-super-item nav-button" > <a title="FREE TRIAL" class="button button--solid " rel="" role="button" target="_self" href="https://www.freshworks.com/freshservice/signup/"> Try it free</a> <input type="hidden" class="go-to-dashboard" value="Go To Account" aria-label="go to dashboard"/> </li> </ul> </div> </div> <div class="nav-primary-wrapper" tabindex="-1"> <div class="nav-primary l-page"> <div class="nav-logo-wrapper"> <div class="product-logo-wrap"> <a href="https://www.freshworks.com/freshservice/" class="product-logo-icon"> <img src="https://website-assets-fs.freshworks.com/attachments/ckryjm3jc01n3ddfzfr4ayk03-fservicce.svg" class="icon product-logo-dew" alt="Freshservice"> <img src="https://website-assets-fs.freshworks.com/attachments/ckryjm3jc01n3ddfzfr4ayk03-fservicce.svg" class="icon sub-product-logo-dew" alt=""> Freshservice </a> </div> <a href="#" class="nav-burger" title="Burger Navigation icon" role="button" aria-haspopup="true" aria-expanded="false"> <span class="nav-burger-icon"></span> </a> </div> <ul class="l-nav-list nav-main-menu" > <li class="nav-main-item card-nav has-sub-menu hide-in-desktop " > <a id="persona_product_menu_v2" role="button" aria-haspopup="true" aria-expanded="false" class="nav-label" href="#">Products</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <div class="l-nav-list nav-sub-menu persona-product-wrapper persona-product-wrapper-v2"> <div class="nav-persona-product-row"> <div class="nav-persona-product-column"> <ul class="persona-column-inner"> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/freshdesk/?source=fservice&medium=referral&campaign=fservice_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshdesk</h2> <span class="desc">Delight customers and agents with effortless service and support</span> <span class="label">Freshdesk</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/customer-service-suite/?source=fservice&medium=referral&campaign=fservice_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshdesk Omni</h2> <span class="desc">The all-in-one solution, boosted with generative AI</span> <span class="label">Freshdesk Omni</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/live-chat-software/?source=fservice&medium=referral&campaign=fservice_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshchat</h2> <span class="desc">AI-powered bots and live chat and across every messaging channel</span> <span class="label">Freshchat</span> </div> </a> </li> </ul> </div> <div class="nav-persona-product-column"> <ul class="persona-column-inner"> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/freshservice/" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshservice</h2> <span class="desc">Modern and intuitive IT and business team management</span> <span class="label">Freshservice</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/crm/sales/?source=fservice&medium=referral&campaign=fservice_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshsales</h2> <span class="desc">Boost sales and productivity with a unified CRM</span> <span class="label">Freshsales</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/crm/marketing/?source=fservice&medium=referral&campaign=fservice_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshmarketer</h2> <span class="desc">Personalize your marketing with simple, powerful automation.</span> <span class="label">Freshmarketer</span> </div> </a> </li> </ul> </div> </div> <div class="bottom-pane"> <a rel=" " href="https://www.freshworks.com/products/" tabindex="-1"> <div class="nav-sub-item nav-logo-tagline bottom-pane-link fworks-bg align-center"> <span class="forward--link forward--link--label"> View all products and solutions <span class="forward--link--icon" aria-hidden="true"></span> </span> </div> </a> </div> </div> </li> <li class="nav-main-item card-nav has-sub-menu hide-in-desktop " > <a id="platform_menu" role="button" aria-haspopup="true" aria-expanded="false" class="nav-label" href="#">Platform</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <div class="l-hav-list has-platform-menu nav-sub-menu"> <div class="platform-card"> <div class="row"> <div class="col-md-4"> <div class="card-width"> <div class="nav-main-item-list"> <div class="platform-nav-main-item"> <img src="https://website-assets-fs.freshworks.com/attachments/cl3a39oqs05wwrmfnzh5g3cql-features-icon.svg" class="icon" alt=""> <h2 class="nav-main-item-title">Our platform</h2> </div> <ul class="nav-main-item-list"> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/platform" class="sub-nav-link" tabindex="-1"> Overview </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/platform/integrations/" class="sub-nav-link" tabindex="-1"> Integrations </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/freddy-ai/" class="sub-nav-link" tabindex="-1"> AI capabilities </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/freshservice/product-updates/" class="sub-nav-link" tabindex="-1"> Latest innovations </a> </li> </ul> </div> </div> </div> <div class="col-md-4"> <div class="card-width"> <div class="nav-main-item-list"> <div class="platform-nav-main-item"> <img src="https://website-assets-fs.freshworks.com/attachments/cl3a39osj05wxrmfna0k3w76o-know-more.full.png" class="icon" alt=""> <h2 class="nav-main-item-title">More</h2> </div> <ul class="nav-main-item-list"> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/apps/" class="sub-nav-link" tabindex="-1"> App marketplace </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://developers.freshworks.com/" class="sub-nav-link" tabindex="-1"> Developers </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/platform/technology-alliances/" class="sub-nav-link" tabindex="-1"> Technical alliances </a> </li> </ul> </div> </div> <div class="card-width"> <div class="nav-main-item-list"> <a rel=" " href="https://www.freshworks.com/product-launches/" tabindex="-1"> <img src="https://website-assets-fs.freshworks.com/attachments/ckhyj4ovs0zu1q7fzlvwk069m-ckgtc9pmu008vhgg1jid69lbv-freshworks-neo-dew-full.full.png" class="feature-product-logo" alt=""> <div><p class="nav-title">Q2 ’23 Launch Announcements</p> <p class="feature-product-description">Start using our latest AI-powered innovations today. Find out how on the Q2 ’23 Launch page.</p> </div> </a> </div> </div> </div> <div class="col-md-4"> </div> </div> </div> </div> </li> <li class="nav-main-item caps-heading-12 has-sub-menu hide-in-desktop " > <a aria-haspopup="true" role="button" aria-expanded="false" class="nav-label" href="#">Resources</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <ul class="l-nav-list nav-sub-menu"> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/product-launches/" rel=" " > <span class="label"> Product Innovations </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/customers/" rel=" " > <span class="label"> Case studies </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://community.freshworks.com/" rel=" " > <span class="label"> Community </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/academy/" rel=" " > <span class="label"> Training </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/support/" rel=" " > <span class="label"> Support </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/company/about/" rel=" " > <span class="label"> About </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/company/leadership/" rel=" " > <span class="label"> Leadership </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/company/careers/" rel=" " > <span class="label"> Careers </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/company/partners/" rel=" " > <span class="label"> Partners </span> </a> </li> </ul> </li> <li class="nav-main-item caps-heading-12 hide-in-desktop " > <a class="nav-label" href="https://www.freshworks.com/freshservice/demo-request/" rel=" " >Demo</a> </li> <li class="nav-main-item caps-heading-12 hide-in-desktop " > <a class="nav-label" href="https://www.freshworks.com/freshservice/pricing/" rel=" " >Pricing</a> </li> <li class="nav-main-item caps-heading-12 hide-in-desktop " > <a class="nav-label" href="https://login.freshworks.com/email-login" rel=" " >Login</a> </li> <li class="nav-main-item caps-heading-12 lang-selector fworks-language-selector hide-in-desktop"> <form id="lang-switch" action=""> <label for="language-selector-mobile" class="sr-only">Language:</label> <select id="language-selector-mobile" class="lang-options"> <option value="English" lang="en-us" data-link=" "> English </option> <option value="Deutsch" lang="de-de" data-link=" /de"> Deutsch </option> <option value="Nederlands" lang="nl" data-link=" /nl"> Nederlands </option> <option value="Français" lang="fr" data-link=" /fr"> Français </option> <option value="Svenska" lang="sv-SE" data-link=" /se"> Svenska </option> <option value="Español (España)" lang="es" data-link=" /es"> Español (España) </option> <option value="Español (América Latina)" lang="es-latam" data-link=" /latam"> Español (América Latina) </option> <option value="Português (Brasil)" lang="pt-br" data-link=" /br"> Português (Brasil) </option> <option value="日本語" lang="ja" data-link=" /jp"> 日本語 </option> <option value="한국어" lang="ko" data-link=" /ko"> 한국어 </option> <option value="Italiano" lang="it" data-link=" /it"> Italiano </option> <option value="Thai" lang="th" data-link=" /th"> Thai </option> <option value="Polski" lang="pl" data-link=" /pl"> Polski </option> <option value="Türkçe" lang="tr" data-link=" /tr"> Türkçe </option> <option value="Pусский" data-link="https://ru.freshservice.com">Pусский</option> </select> </form>  </li> <li class="nav-main-item caps-heading-12 nav-main-item-button hide-in-desktop " > <a title="Start Free Trial" class="button button--solid " rel="" role="button" target="_self" href="https://www.freshworks.com/products/"> Start Free Trial</a> </li> </ul> <ul class="l-nav-list nav-company-menu"> <li class="nav-main-item caps-heading-12 home-link"> <span class="nav-sub-item nav-company-logo"> <a tabindex="-1" href="https://www.freshworks.com/"> <img class="logo logo-fworks " src="/static-assets/images/common/company/logos/logo-fworks-white.svg" alt="Freshworks" /> </a> </span> </li> <li class="nav-main-item caps-heading-12 hide-in-mobile" > <a class="nav-label" href="https://www.freshworks.com/freshservice/demo-request/" rel=" " >Demo</a> </li> <li class="nav-main-item caps-heading-12 hide-in-mobile" > <a class="nav-label" href="https://www.freshworks.com/freshservice/pricing/" rel=" " >Pricing</a> </li> <li class="nav-main-item caps-heading-12 hide-in-mobile" > <a class="nav-label" href="https://login.freshworks.com/email-login" target="blank" rel=" noopener" >Login</a> </li> <li class="nav-main-item caps-heading-12 " > </li> <li class="nav-main-item caps-heading-12 lang-selector fworks-language-selector hide-in-desktop"> <form id="lang-switch" action=""> <label for="language-selector-mobile" class="sr-only">Language:</label> <select id="language-selector-mobile" class="lang-options"> <option value="English" lang="en-us" data-link=" "> English </option> <option value="Deutsch" lang="de-de" data-link=" /de"> Deutsch </option> <option value="Nederlands" lang="nl" data-link=" /nl"> Nederlands </option> <option value="Français" lang="fr" data-link=" /fr"> Français </option> <option value="Svenska" lang="sv-SE" data-link=" /se"> Svenska </option> <option value="Español (España)" lang="es" data-link=" /es"> Español (España) </option> <option value="Español (América Latina)" lang="es-latam" data-link=" /latam"> Español (América Latina) </option> <option value="Português (Brasil)" lang="pt-br" data-link=" /br"> Português (Brasil) </option> <option value="日本語" lang="ja" data-link=" /jp"> 日本語 </option> <option value="한국어" lang="ko" data-link=" /ko"> 한국어 </option> <option value="Italiano" lang="it" data-link=" /it"> Italiano </option> <option value="Thai" lang="th" data-link=" /th"> Thai </option> <option value="Polski" lang="pl" data-link=" /pl"> Polski </option> <option value="Türkçe" lang="tr" data-link=" /tr"> Türkçe </option> <option value="Pусский" data-link="https://ru.freshservice.com">Pусский</option> </select> </form>  </li> </ul> </div> </div> <script type="text/javascript"> FW.onLoad(function () { if (window.innerWidth <= 960) { FW.$('.nav-label:not(.nav-secondary-item .nav-label), .hide-in-mobile a, .lang-selector select, .nav-secondary-item .nav-sub-label').attr('tabindex', -1); }; }); </script> <div class="nav-secondary-wrapper"> <div class="nav-secondary l-page"> <div class="nav-secondary-item caps-heading-12 has-sub-menu"> <div class="nav-secondary-label nav-secondary-buckets suppressed"> <a href="#" class="nav-label" role="button" aria-expanded="false" aria-haspopup="true" tabindex="0">What's new</a> <span class="nav-sub-toggle icon-arrow-down" aria-hidden="true"></span> <span class="nav-sub-label">Freshservice</span> </div> <ul class="l-nav-list nav-sub-menu "> <li class="menu-line" role="none"></li> <li class="nav-sub-item "> <a class="nav-sub-label " href="https://www.freshworks.com/freshdesk/omni/product-updates/" rel=" " > <span>Freshdesk Omni</span> </a> </li> <li class="nav-sub-item "> <a class="nav-sub-label " href="https://freshdesk.com/new-features" rel="nofollow " > <span>Freshdesk</span> </a> </li> <li class="nav-sub-item "> <a class="nav-sub-label " href="https://www.freshworks.com/live-chat-software/new-features/" rel=" " > <span>Freshchat</span> </a> </li> <li class="nav-sub-item active"> <a class="nav-sub-label " href="https://freshservice.com/product-updates" rel="nofollow " > <span>Freshservice</span> </a> </li> <li class="nav-sub-item "> <a class="nav-sub-label " href="https://www.freshworks.com/crm/sales/resources/product-updates/?_ga=2.189616809.387672894.1650561467-1681412827.1646015771" rel=" " > <span>Freshsales</span> </a> </li> <li class="nav-sub-item "> <a class="nav-sub-label " href="https://www.freshworks.com/crm/marketing/resources/product-updates/?_ga=2.118978059.387672894.1650561467-1681412827.1646015771" rel=" " > <span>Freshmarketer</span> </a> </li> <li class="nav-sub-item "> <a class="nav-sub-label " href="https://www.freshworks.com/neo-news/" rel=" " > <span>Freshworks Neo</span> </a> </li> </ul> </div> </div> </div> </nav> <script type="text/javascript"> // Activate the navigation elements FW.onLoad(function () { FW.navigation.navLoader(); }); </script> </header> <a class="main__anchor" id="main-content"></a> <section id="" data-text-list="[]" data-scroll-target="#" class="first-fold align-center next-gen-theme-v1 " > <div class="container font-color-light banner-content l-banner " data-scroll-target=""> <h1>What's new with Freshservice</h1> <p class="sub-text">See highlights from our monthly product updates</p> <div class="align-center pt-md pb-xs"> <a title="" class="button button--ghost-white " rel="" role="button" target="_self" href="https://www.freshworks.com/freshservice/signup/"> Start your free trial</a> </div> <div class="align-center pt-md pb-xs"> <a title="" class="button button--solid " rel="noopener" role="button" target="_blank" href="https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshservice"> RELEASE NOTES</a> </div> </div> </section> <section class="l-section gradient-light-tb calendar-updates" data-scroll-target=""> <div id="filter31309716033468" class="l-page container"> <div class="row"> <div class="col-md-2 calendar-nav-section"> <div class="calendar-sticky-nav"><ul class="nav-list nav-years"> <li class='row nav-year-list'> <span class='col-md-4 nav-year-text' data-target="December-2024" tabindex="0">2024</span> <ul class="col-md-8 nav-list"> <li> <span class="nav-month-text" data-target="December-2024">December</span></li> <li> <span class="nav-month-text" data-target="November-2024">November</span></li> <li> <span class="nav-month-text" data-target="October-2024">October</span></li> <li> <span class="nav-month-text" data-target="September-2024">September</span></li> <li> <span class="nav-month-text" data-target="August-2024">August</span></li> <li> <span class="nav-month-text" data-target="July-2024">July</span></li> <li> <span class="nav-month-text" data-target="June-2024">June</span></li> <li> <span class="nav-month-text" data-target="May-2024">May</span></li> <li> <span class="nav-month-text" data-target="April-2024">April</span></li> <li> <span class="nav-month-text" data-target="March-2024">March</span></li> <li> <span class="nav-month-text" data-target="February-2024">February</span></li> <li> <span class="nav-month-text" data-target="January-2024">January</span></li> </li> </ul> <li class='row nav-year-list'> <span class='col-md-4 nav-year-text' data-target="December-2023" tabindex="0">2023</span> <ul class="col-md-8 nav-list"> <li> <span class="nav-month-text" data-target="December-2023">December</span></li> <li> <span class="nav-month-text" data-target="November-2023">November</span></li> <li> <span class="nav-month-text" data-target="October-2023">October</span></li> <li> <span class="nav-month-text" data-target="September-2023">September</span></li> <li> <span class="nav-month-text" data-target="August-2023">August</span></li> <li> <span class="nav-month-text" data-target="July-2023">July</span></li> <li> <span class="nav-month-text" data-target="June-2023">June</span></li> <li> <span class="nav-month-text" data-target="May-2023">May</span></li> <li> <span class="nav-month-text" data-target="April-2023">April</span></li> <li> <span class="nav-month-text" data-target="March-2023">March</span></li> <li> <span class="nav-month-text" data-target="February-2023">February</span></li> <li> <span class="nav-month-text" data-target="January-2023">January</span></li> </li> </ul> <li class='row nav-year-list'> <span class='col-md-4 nav-year-text' data-target="December-2022" tabindex="0">2022</span> <ul class="col-md-8 nav-list"> <li> <span class="nav-month-text" data-target="December-2022">December</span></li> <li> <span class="nav-month-text" data-target="November-2022">November</span></li> <li> <span class="nav-month-text" data-target="October-2022">October</span></li> <li> <span class="nav-month-text" data-target="September-2022">September</span></li> <li> <span class="nav-month-text" data-target="August-2022">August</span></li> <li> <span class="nav-month-text" data-target="July-2022">July</span></li> <li> <span class="nav-month-text" data-target="June-2022">June</span></li> <li> <span class="nav-month-text" data-target="May-2022">May</span></li> <li> <span class="nav-month-text" data-target="April-2022">April</span></li> <li> <span class="nav-month-text" data-target="March-2022">March</span></li> <li> <span class="nav-month-text" data-target="February-2022">February</span></li> <li> <span class="nav-month-text" data-target="January-2022">January</span></li> </li> </ul> <li class='row nav-year-list'> <span class='col-md-4 nav-year-text' data-target="December-2021" tabindex="0">2021</span> <ul class="col-md-8 nav-list"> <li> <span class="nav-month-text" data-target="December-2021">December</span></li> <li> <span class="nav-month-text" data-target="November-2021">November</span></li> <li> <span class="nav-month-text" data-target="October-2021">October</span></li> <li> <span class="nav-month-text" data-target="September-2021">September</span></li> <li> <span class="nav-month-text" data-target="August-2021">August</span></li> <li> <span class="nav-month-text" data-target="July-2021">July</span></li> <li> <span class="nav-month-text" data-target="June-2021">June</span></li> <li> <span class="nav-month-text" data-target="May-2021">May</span></li> <li> <span class="nav-month-text" data-target="April-2021">April</span></li> <li> <span class="nav-month-text" data-target="March-2021">March</span></li> <li> <span class="nav-month-text" data-target="February-2021">February</span></li> <li> <span class="nav-month-text" data-target="January-2021">January</span></li> </li> </ul> <li class='row nav-year-list'> <span class='col-md-4 nav-year-text' data-target="December-2020" tabindex="0">2020</span> <ul class="col-md-8 nav-list"> <li> <span class="nav-month-text" data-target="December-2020">December</span></li> <li> <span class="nav-month-text" data-target="November-2020">November</span></li> <li> <span class="nav-month-text" data-target="October-2020">October</span></li> <li> <span class="nav-month-text" data-target="September-2020">September</span></li> <li> <span class="nav-month-text" data-target="August-2020">August</span></li> <li> <span class="nav-month-text" data-target="June-2020">June</span></li> <li> <span class="nav-month-text" data-target="April-2020">April</span></li> <li> <span class="nav-month-text" data-target="February-2020">February</span></li> <li> <span class="nav-month-text" data-target="January-2020">January</span></li> </li> </ul> <li class='row nav-year-list'> <span class='col-md-4 nav-year-text' data-target="December-2019" tabindex="0">2019</span> <ul class="col-md-8 nav-list"> <li> <span class="nav-month-text" data-target="December-2019">December</span></li> <li> <span class="nav-month-text" data-target="November-2019">November</span></li> <li> <span class="nav-month-text" data-target="October-2019">October</span></li> <li> <span class="nav-month-text" data-target="September-2019">September</span></li> <li> <span class="nav-month-text" data-target="August-2019">August</span></li> <li> <span class="nav-month-text" data-target="July-2019">July</span></li> <li> <span class="nav-month-text" data-target="June-2019">June</span></li> <li> <span class="nav-month-text" data-target="May-2019">May</span></li> <li> <span class="nav-month-text" data-target="April-2019">April</span></li> <li> <span class="nav-month-text" data-target="March-2019">March</span></li> <li> <span class="nav-month-text" data-target="February-2019">February</span></li> <li> <span class="nav-month-text" data-target="January-2019">January</span></li> </li> </ul> </ul> </div> </div> <div class="col-md-10" data-filter="filter-cards-container"> <div class="calendar-sections" data-filter="filter-results-container"> <h4 id="December-2024" class="month-text"> December 2024 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-74795432747220' href='https://support.freshservice.com/en/support/solutions/articles/50000010275-minimizing-situational-noise-with-alert-suppression' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <p><strong>Alert Suppression during Maintenance Windows</strong></p> <p>Suppress alerts and prevent them from creating incidents or triggering notifications when any asset is under maintenance.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000010275-minimizing-situational-noise-with-alert-suppression"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-74795432747220'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-3478857337082' href='https://support.freshservice.com/en/support/solutions/articles/50000010451-how-to-add-assets%E2%80%99-information-in-generated-documents-?_gl=1*1474t3s*_gcl_au*MjA4MzM1MzMyNS4xNzI4MDQxODEx*_ga*MTAxODEzNTc0OC4xNzI4MDQxODEx*_ga_5S1FBQDGB1*MTczNDU0ODA1Ni4xNTYuMS4xNzM0NTQ4NDg5LjQ1LjAuMA..&_ga=2.190093931.1578986524.1734422853-1018135748.1728041811' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <p><strong>Asset field addition in document generation</strong></p> <p>Add asset fields in document templates to enable clear record-keeping and acknowledgement of assigned and returned assets.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000010451-how-to-add-assets%E2%80%99-information-in-generated-documents-?_gl=1*1474t3s*_gcl_au*MjA4MzM1MzMyNS4xNzI4MDQxODEx*_ga*MTAxODEzNTc0OC4xNzI4MDQxODEx*_ga_5S1FBQDGB1*MTczNDU0ODA1Ni4xNTYuMS4xNzM0NTQ4NDg5LjQ1LjAuMA..&_ga=2.190093931.1578986524.1734422853-1018135748.1728041811"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-3478857337082'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-135675436146198' href='https://support.freshservice.com/en/support/solutions/articles/50000001711-getting-started-with-analytics-basic' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <p><strong>MS Excel Exports in Freshservice Analytics</strong></p> <p>Download tabular data or export data to email or schedule data pertaining to a specific widget or a report in the .XLSX (MS Excel) format.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000001711-getting-started-with-analytics-basic"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-135675436146198'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="November-2024" class="month-text"> November 2024 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-99147434106837' href='https://support.freshservice.com/en/support/solutions/articles/50000010238-managing-it-assets-with-discovery-hub' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <p><strong>Advanced ITAM enhancements</strong></p> <p>Introducing powerful enhancements to Freshservice’s Advanced ITAM integration (powered by Device42).</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000010238-managing-it-assets-with-discovery-hub"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-99147434106837'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-67837718073138' href='https://api.freshservice.com/#view_all_changes' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <p><strong>Enhanced filtering capabilities</strong></p> <p>Monitor Freddy Copilot usage across different features, users, and associated entities like tickets and articles with custom reports. Filter changes within the Change List API using query hashes. This improvement provides a more targeted and efficient way to retrieve specific change records.</p> <span class="link forward--link forward--link--label" href="https://api.freshservice.com/#view_all_changes"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-67837718073138'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-133936007477734' href='https://support.freshservice.com/en/support/solutions/articles/50000010329-creating-field-groups-in-user-fields?_gl=1*jh80ry*_gcl_au*MjA4MzM1MzMyNS4xNzI4MDQxODEx*_ga*MTAxODEzNTc0OC4xNzI4MDQxODEx*_ga_5S1FBQDGB1*MTczMjI4NTMzMy4xMDYuMS4xNzMyMjg2MDEwLjYwLjAuMA..&_ga=2.108615170.1671983002.1732161495-1018135748.1728041811' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <p><strong>Field groups in user fields</strong></p> <p>Create and manage field groups to organize related user fields into collections. Role-based access controls would ensure that only authorized users can view or edit fields in these groups.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000010329-creating-field-groups-in-user-fields?_gl=1*jh80ry*_gcl_au*MjA4MzM1MzMyNS4xNzI4MDQxODEx*_ga*MTAxODEzNTc0OC4xNzI4MDQxODEx*_ga_5S1FBQDGB1*MTczMjI4NTMzMy4xMDYuMS4xNzMyMjg2MDEwLjYwLjAuMA..&_ga=2.108615170.1671983002.1732161495-1018135748.1728041811"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-133936007477734'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="October-2024" class="month-text"> October 2024 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-90450290764184' href='https://support.freshservice.com/en/support/solutions/articles/50000009428-enable-conversational-zero-touch-support-with-freddy-ai-agent' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">Freddy AI Agent for IT</h6> <p>Enhance employee experience and revolutionize first-line support for your team with Freddy AI Agent, powered by the advanced GPT-4o model and improved search. Empower employees with 24/7 personalized assistance using powerful AI that's trustworthy and easy to adopt.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000009428-enable-conversational-zero-touch-support-with-freddy-ai-agent"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-90450290764184'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-66098289404634' href='https://support.freshservice.com/en/support/solutions/articles/50000009914-stay-on-top-of-the-impact-of-ai-with-freddy-copilot-reports' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Enhanced Freddy Copilot Reporting</h6> <p>Monitor Freddy Copilot usage across different features, users, and associated entities like tickets and articles with custom reports.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000009914-stay-on-top-of-the-impact-of-ai-with-freddy-copilot-reports"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-66098289404634'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-97408005438408' href='https://support.freshservice.com/en/support/solutions/articles/50000008500-how-to-use-freddy-to-generate-reply-suggestions-for-tickets-?_gl=1*ewh0iv*_gcl_au*MjA4MzM1MzMyNS4xNzI4MDQxODEx*_ga*MTAxODEzNTc0OC4xNzI4MDQxODEx*_ga_5S1FBQDGB1*MTcyOTY4ODE4MC40NS4xLjE3Mjk2OTAyMjYuNjAuMC4w&_ga=2.266934214.979067116.1729485949-1018135748.1728041811' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Intent-based Reply Suggestions</h6> <p>Offer extended assistance to agents throughout the ticket lifecycle with responses based on the resolution as well as the overall intent of the inquiry, making replies more relevant and aligned with the needs.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000008500-how-to-use-freddy-to-generate-reply-suggestions-for-tickets-?_gl=1*ewh0iv*_gcl_au*MjA4MzM1MzMyNS4xNzI4MDQxODEx*_ga*MTAxODEzNTc0OC4xNzI4MDQxODEx*_ga_5S1FBQDGB1*MTcyOTY4ODE4MC40NS4xLjE3Mjk2OTAyMjYuNjAuMC4w&_ga=2.266934214.979067116.1729485949-1018135748.1728041811"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-97408005438408'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-107844577449666' href='https://support.freshservice.com/en/support/solutions/folders/50000001764?_gl=1*1ic1b26*_gcl_au*MjA4MzM1MzMyNS4xNzI4MDQxODEx*_ga*MTAxODEzNTc0OC4xNzI4MDQxODEx*_ga_5S1FBQDGB1*MTcyOTY4ODE4MC40NS4xLjE3Mjk2OTEzMDEuMjkuMC4w&_ga=2.26139381.979067116.1729485949-1018135748.1728041811' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">New HCM Connector Apps</h6> <p>Enables HR teams to automate critical employee workflows such as onboarding and offboarding based on new hire or termination data available on the HCM system.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/folders/50000001764?_gl=1*1ic1b26*_gcl_au*MjA4MzM1MzMyNS4xNzI4MDQxODEx*_ga*MTAxODEzNTc0OC4xNzI4MDQxODEx*_ga_5S1FBQDGB1*MTcyOTY4ODE4MC40NS4xLjE3Mjk2OTEzMDEuMjkuMC4w&_ga=2.26139381.979067116.1729485949-1018135748.1728041811"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-107844577449666'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="September-2024" class="month-text"> September 2024 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-95668576769865' href='https://crmsupport.freshworks.com/en/support/solutions/articles/50000009800' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Live Translation enhancement</h6> <p>Auto-translate offline responses during away mode, now supports 18 languages.</p> <span class="link forward--link forward--link--label" href="https://crmsupport.freshworks.com/en/support/solutions/articles/50000009800"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-95668576769865'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-24352001359616' href='https://crmsupport.freshworks.com/en/support/solutions/articles/50000010248' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Automated Agent Handoff</h6> <p>Chatbots (Freddy AI Agent) will transfer conversations to an agent or group, or trigger a flow to collect more info.</p> <span class="link forward--link forward--link--label" href="https://crmsupport.freshworks.com/en/support/solutions/articles/50000010248"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-24352001359616'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-48704002719232' href='https://crmsupport.freshworks.com/en/support/solutions/articles/50000010249' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Auto-detect customer language</h6> <p>Chatbots (Freddy AI Agent) will detect changes in the customer language and switch to the new language.</p> <span class="link forward--link forward--link--label" href="https://crmsupport.freshworks.com/en/support/solutions/articles/50000010249"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-48704002719232'); 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let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-142633150820608' href='https://crmsupport.freshworks.com/en/support/solutions/articles/50000003752-overview-of-freshdesk-portal' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Portal settings revamp</h6> <p>Admins can access both the 'Customize' and 'Edit' menus from the same interface, streamlining their workflow and eliminating the need for separate navigation.</p> <span class="link forward--link forward--link--label" href="https://crmsupport.freshworks.com/en/support/solutions/articles/50000003752-overview-of-freshdesk-portal"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-142633150820608'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="August-2024" class="month-text"> August 2024 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-57401146061985' href='https://support.freshservice.com/support/solutions/articles/50000010139-set-up-servicebot-at-ease-with-the-revamped-admin-experience?_gl=1*1314n3i*_gcl_au*OTA1MzA1NzguMTcyNDgyODMzNA..*_ga*MTM2NDg1ODkzNS4xNzI0ODI4MzM1*_ga_5S1FBQDGB1*MTcyNDgyODMzNS4xLjEuMTcyNDgzMDc3Ny40NC4wLjA.&_ga=2.187541610.330051427.1724828335-1364858935.1724828335' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Unified admin experience</h6> <p>Set up, manage, and customize features like ticket collaboration, ticket updates, AI agent support, and on-call management seamlessly in a single, streamlined flow with the new unified admin experience.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/support/solutions/articles/50000010139-set-up-servicebot-at-ease-with-the-revamped-admin-experience?_gl=1*1314n3i*_gcl_au*OTA1MzA1NzguMTcyNDgyODMzNA..*_ga*MTM2NDg1ODkzNS4xNzI0ODI4MzM1*_ga_5S1FBQDGB1*MTcyNDgyODMzNS4xLjEuMTcyNDgzMDc3Ny40NC4wLjA.&_ga=2.187541610.330051427.1724828335-1364858935.1724828335"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-57401146061985'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-149590865494870' href='https://support.freshservice.com/support/solutions/articles/50000010030-configuring-badges-and-widgets-for-a-status-page?_gl=1*xigkwf*_gcl_au*OTA1MzA1NzguMTcyNDgyODMzNA..*_ga*MTM2NDg1ODkzNS4xNzI0ODI4MzM1*_ga_5S1FBQDGB1*MTcyNDgyODMzNS4xLjEuMTcyNDgzMDUyOS4yOC4wLjA.&_ga=2.20333050.330051427.1724828335-1364858935.1724828335' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Embed status page widget & badges</h6> <p>Embed status page badges and widgets on any webpage and seamlessly update end-users about outages or maintenance directly via customer-facing websites and internal portals without visiting the status page.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/support/solutions/articles/50000010030-configuring-badges-and-widgets-for-a-status-page?_gl=1*xigkwf*_gcl_au*OTA1MzA1NzguMTcyNDgyODMzNA..*_ga*MTM2NDg1ODkzNS4xNzI0ODI4MzM1*_ga_5S1FBQDGB1*MTcyNDgyODMzNS4xLjEuMTcyNDgzMDUyOS4yOC4wLjA.&_ga=2.20333050.330051427.1724828335-1364858935.1724828335"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-149590865494870'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-118281149461060' href='https://support.freshservice.com/support/solutions/articles/50000009671-workspace-setup-assistant-usage-playbook?_gl=1*59muky*_gcl_au*OTA1MzA1NzguMTcyNDgyODMzNA..*_ga*MTM2NDg1ODkzNS4xNzI0ODI4MzM1*_ga_5S1FBQDGB1*MTcyNDgyODMzNS4xLjEuMTcyNDgzMDE5OS40NC4wLjA.&_ga=2.115894596.330051427.1724828335-1364858935.1724828335' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Workspace Organizer tool</h6> <p>Copy configurations and move business teams tickets from the primary workspace to new workspaces with the Workspace Organizer tool.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/support/solutions/articles/50000009671-workspace-setup-assistant-usage-playbook?_gl=1*59muky*_gcl_au*OTA1MzA1NzguMTcyNDgyODMzNA..*_ga*MTM2NDg1ODkzNS4xNzI0ODI4MzM1*_ga_5S1FBQDGB1*MTcyNDgyODMzNS4xLjEuMTcyNDgzMDE5OS40NC4wLjA.&_ga=2.115894596.330051427.1724828335-1364858935.1724828335"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-118281149461060'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-85232004758705' href='https://support.freshservice.com/support/solutions/articles/50000009752-digital-signatures-esignatures-for-documents?_gl=1*1xmlsjx*_gcl_au*OTA1MzA1NzguMTcyNDgyODMzNA..*_ga*MTM2NDg1ODkzNS4xNzI0ODI4MzM1*_ga_5S1FBQDGB1*MTcyNDgyODMzNS4xLjEuMTcyNDgzMjUyOS4xMi4wLjA.&_ga=2.149898612.330051427.1724828335-1364858935.1724828335' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Track and manage eSignature usage</h6> <p>Monitor eSignature usage with a dedicated report in analytics and track usage per workspace within the Document Template setup.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/support/solutions/articles/50000009752-digital-signatures-esignatures-for-documents?_gl=1*1xmlsjx*_gcl_au*OTA1MzA1NzguMTcyNDgyODMzNA..*_ga*MTM2NDg1ODkzNS4xNzI0ODI4MzM1*_ga_5S1FBQDGB1*MTcyNDgyODMzNS4xLjEuMTcyNDgzMjUyOS4xMi4wLjA.&_ga=2.149898612.330051427.1724828335-1364858935.1724828335"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-85232004758705'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="July-2024" class="month-text"> July 2024 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-69577146741840' href='https://support.freshservice.com/en/support/solutions/articles/50000010036-translate-incoming-tickets-on-the-go-to-support-your-global-workforce?_gl=1*1h154e4*_gcl_aw*R0NMLjE3MTcwNDk1ODIuQ2owS0NRandwTnV5QmhDdUFSSXNBTkpxTDlQQmRhN1U4Ym5PY0N5bDlHTGI2Z2RWNFd5ZGVGOWljNWZhRnhhaVpZejNSbWxLaEZyOEozc2FBbzFORUFMd193Y0I.*_gcl_au*MjMzODYzMDIzLjE3MTcxMzQxNDY.*_ga*MjQ2MDk1NjcyLjE3MDc4MzAxNTg.*_ga_5S1FBQDGB1*MTcyMTY0MjM1OC44Mi4xLjE3MjE2NDY0MzEuNDguMC4w&_ga=2.99028638.1002604312.1721633582-246095672.1707830158' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">Translate incoming tickets</h6> <p>Cut response time and boost employee satisfaction by translating tickets into their preferred language with Freddy AI Copilot.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000010036-translate-incoming-tickets-on-the-go-to-support-your-global-workforce?_gl=1*1h154e4*_gcl_aw*R0NMLjE3MTcwNDk1ODIuQ2owS0NRandwTnV5QmhDdUFSSXNBTkpxTDlQQmRhN1U4Ym5PY0N5bDlHTGI2Z2RWNFd5ZGVGOWljNWZhRnhhaVpZejNSbWxLaEZyOEozc2FBbzFORUFMd193Y0I.*_gcl_au*MjMzODYzMDIzLjE3MTcxMzQxNDY.*_ga*MjQ2MDk1NjcyLjE3MDc4MzAxNTg.*_ga_5S1FBQDGB1*MTcyMTY0MjM1OC44Mi4xLjE3MjE2NDY0MzEuNDguMC4w&_ga=2.99028638.1002604312.1721633582-246095672.1707830158"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-69577146741840'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-74795432747478' href='https://support.freshservice.com/en/support/solutions/articles/50000010041?_gl=1*16dpm7n*_gcl_aw*R0NMLjE3MTcwNDk1ODIuQ2owS0NRandwTnV5QmhDdUFSSXNBTkpxTDlQQmRhN1U4Ym5PY0N5bDlHTGI2Z2RWNFd5ZGVGOWljNWZhRnhhaVpZejNSbWxLaEZyOEozc2FBbzFORUFMd193Y0I.*_gcl_au*MjMzODYzMDIzLjE3MTcxMzQxNDY.*_ga*MjQ2MDk1NjcyLjE3MDc4MzAxNTg.*_ga_5S1FBQDGB1*MTcyMTY0MjM1OC44Mi4xLjE3MjE2NDY3NTEuMjUuMC4w&_ga=2.53341736.1002604312.1721633582-246095672.1707830158' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Auto refresh for Tickets and Changes</h6> <p>Get real time sync and complete visibility on tickets and changes.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000010041?_gl=1*16dpm7n*_gcl_aw*R0NMLjE3MTcwNDk1ODIuQ2owS0NRandwTnV5QmhDdUFSSXNBTkpxTDlQQmRhN1U4Ym5PY0N5bDlHTGI2Z2RWNFd5ZGVGOWljNWZhRnhhaVpZejNSbWxLaEZyOEozc2FBbzFORUFMd193Y0I.*_gcl_au*MjMzODYzMDIzLjE3MTcxMzQxNDY.*_ga*MjQ2MDk1NjcyLjE3MDc4MzAxNTg.*_ga_5S1FBQDGB1*MTcyMTY0MjM1OC44Mi4xLjE3MjE2NDY3NTEuMjUuMC4w&_ga=2.53341736.1002604312.1721633582-246095672.1707830158"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-74795432747478'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-27830858696736' href='https://api.freshservice.com/#view_all_cabs' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">Introduction of CAB APIs</h6> <p>Get API support to create, read, update, and delete Change Advisory Board entries.</p> <span class="link forward--link forward--link--label" href="https://api.freshservice.com/#view_all_cabs"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-27830858696736'); 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let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="June-2024" class="month-text"> June 2024 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-80013718753116' href='https://support.freshservice.com/en/support/solutions/articles/50000009755-integrate-freshservice-with-azure-devops?' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">Change Management for DevOps</h6> <p>Track and align software development with Freshservice Change and Incident management with Azure DevOps, Github and Jira Connector apps.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000009755-integrate-freshservice-with-azure-devops?"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-80013718753116'); 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} }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-83492576090304' href='https://support.freshservice.com/en/support/solutions/articles/50000009346-customizing-your-status-page?' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Customize status page look and feel</h6> <p>Fine-tune the look and feel of your Status Page with various customizations that could help with branding, support, SEO, and more.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000009346-customizing-your-status-page?"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-83492576090304'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-19133715354028' href='https://support.freshservice.com/en/support/solutions/articles/50000009991' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Integration with ServiceNow Connector</h6> <p>Automate data sync between systems to provide enhanced visibility and efficiency while collaborating with multiple stakeholders.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000009991"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-19133715354028'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-15654858016932' href='https://support.freshservice.com/en/support/solutions/articles/50000009992' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Integration with ServiceDesk Plus Connector</h6> <p>Automate data sync between systems to provide enhanced visibility and efficiency while collaborating with multiple stakeholders.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000009992"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-15654858016932'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-12176000679836' href='https://support.freshservice.com/en/support/solutions/articles/50000010010' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Integration with Five9</h6> <p>Enhance your team's productivity and provide superior customer service through seamless call management within the Freshservice dashboard.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000010010"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-12176000679836'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-29570287365316' href='https://support.freshservice.com/en/support/solutions/articles/50000010009' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Integration with GoTo Resolve</h6> <p>Enable agents to provide superior support and faster resolutions through robust remote access capabilities.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000010009"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-29570287365316'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="May-2024" class="month-text"> May 2024 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-15654858016941' href='https://support.freshservice.com/en/support/solutions/articles/50000009914' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Freddy AI Copilot reports</h6> <p>Get an overview of the usage trends and the impact-driven across key service desk KPIs with Freddy AI Copilot reports.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000009914"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-15654858016941'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-80013718753254' href='https://community.freshworks.dev/t/freshworks-introduces-multi-oauth-functionality-for-app-developers-and-oauth-support-for-freshservice-apis/12798' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Authentication for Freshservice APIs</h6> <p>Authenticate Freshservice APIs with OAuth credentials as an alternative to API key-based credentials, enabling a more secure way to use Freshservice APIs and exercise better control over app permissions.</p> <span class="link forward--link forward--link--label" href="https://community.freshworks.dev/t/freshworks-introduces-multi-oauth-functionality-for-app-developers-and-oauth-support-for-freshservice-apis/12798"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-80013718753254'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-99147434107293' href='https://support.freshservice.com/en/support/solutions/articles/50000009912-fine-tuning-the-security-settings-of-the-status-page#:~:text=Step%202%3A%20Select%20the%20login%20policy%20for%20the%20private%20Status%20Page' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Single Sign On (SSO) for status page</h6> <p>Set up Single Sign On (SSO) for internal subscribers with either Freshworks’ login or third-party SSO to secure a private status page. Provide additional security by specifying IP range restrictions for accessing both public and private status pages.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000009912-fine-tuning-the-security-settings-of-the-status-page#:~:text=Step%202%3A%20Select%20the%20login%20policy%20for%20the%20private%20Status%20Page"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-99147434107293'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="April-2024" class="month-text"> April 2024 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-81753147421850' href='https://support.freshservice.com/en/support/solutions/articles/50000008500-automatic-reply-suggestions-for-tickets' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Enhanced Reply Suggester</h6> <p>Get responses based on the resolution of similar tickets in the past, expanding beyond the knowledge base from Freddy AI Copilot Reply Suggester recommendations.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000008500-automatic-reply-suggestions-for-tickets"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-81753147421850'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-67837718073450' href='https://support.freshservice.com/en/support/solutions/articles/50000009706-sandbox-2-0-in-freshservice' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Revamped Sandbox</h6> <p>Create perpetual sandboxes and sync changes selectively and bi-directionally with the revamped Sandbox.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000009706-sandbox-2-0-in-freshservice"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-67837718073450'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Marketplace-App"> <a id='calendar-card-24352001359700' href='https://support.freshservice.com/en/support/solutions/articles/50000009856-freshservice-cloud-management-kubernetes-integration-for-aws' target='_self' class="activity-card" data-filter="card-item" tags="Marketplace-App" aria-label=""> <div class="activity-header"> <span class="activity-type marketplace-app">Marketplace App</span> </div> <h6 class="activity-title">Kubernetes Cloud Discovery</h6> <p>Discover and manage virtual assets across their AWS cluster accounts and sync them to Freshservice CMDB.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000009856-freshservice-cloud-management-kubernetes-integration-for-aws"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-24352001359700'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="March-2024" class="month-text"> March 2024 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-88710862096050' href='https://support.freshservice.com/en/support/solutions/articles/50000009768' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Task Reordering and Dependency</h6> <p>Reorder and define task dependencies associated with parent entities to match priority and execution sequence.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000009768"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-88710862096050'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-53922288725081' href='https://support.freshservice.com/en/support/solutions/articles/50000009773-using-workflows-for-alerts' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Workflows for Alerts</h6> <p>Resolve incidents faster with a deeper analysis of alerts using workflows.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000009773-using-workflows-for-alerts"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-53922288725081'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-27830858696816' href='https://support.freshservice.com/en/support/solutions/articles/50000008592-custom-metrics-and-custom-attributes' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Custom metrics & attributes</h6> <p>Create your metrics & attributes for comprehensive project reporting.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000008592-custom-metrics-and-custom-attributes"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-27830858696816'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="February-2024" class="month-text"> February 2024 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-90450290764652' href='https://support.freshservice.com/en/support/solutions/articles/50000009429-empower-it-staff-and-unlock-productivity-with-freddy-copilot' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">Unlock productivity for your support staff</h6> <p>Equip your IT staff with GenAI assistance to enhance service delivery, focus on work that matters and optimize processes intelligently.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000009429-empower-it-staff-and-unlock-productivity-with-freddy-copilot"> Learn More <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-90450290764652'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-140893722152712' href='https://support.freshservice.com/en/support/solutions/articles/50000006196-freshservice-integration-with-workday-connector-app-upcoming-' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">Connector Apps Integrations</h6> <p>Workday and Bamboo HR Connector Apps are the first of many HCM app integrations with Freshservice that allow two-way sync.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000006196-freshservice-integration-with-workday-connector-app-upcoming-"> Learn More <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-140893722152712'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="January-2024" class="month-text"> January 2024 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-97408005438912' href='https://support.freshservice.com/en/support/solutions/articles/50000009419-dark-mode' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Dark Theme option</h6> <p>Agents can now opt for the dark theme to reduce eye strain and improve focus.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000009419-dark-mode"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-97408005438912'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-165245723512440' href='https://support.freshservice.com/en/support/solutions/articles/50000009490' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Resolution note generator</h6> <p>Agents can now create resolution notes for each ticket to aid quick references and faster service delivery.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000009490"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-165245723512440'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="December-2023" class="month-text"> December 2023 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <div id='calendar-card-166985152180992' class="activity-card" data-filter="card-item" tags="Enhancement"> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Holiday theme enablement</h6> <p>Bring the spirit of the festive season into your everyday experiences with our holiday theme.</p> <br/> </div> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-166985152180992'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-100886862776016' href='https://support.freshservice.com/en/support/solutions/articles/50000009413-delegation-of-employee-onboarding-offboarding-forms' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Delegate form submissions</h6> <p>Stakeholders involved can delegate form submissions assigned to them during their absence.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000009413-delegation-of-employee-onboarding-offboarding-forms"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-100886862776016'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <div id='calendar-card-20873144022636' class="activity-card" data-filter="card-item" tags="Enhancement"> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Sandbox support for MIM</h6> <p>Pro and Enterprise customers can now design and test their Major Incident Management process in their sandbox accounts.</p> <br/> </div> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-20873144022636'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="November-2023" class="month-text"> November 2023 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-24352001359742' href='https://support.freshservice.com/en/support/solutions/articles/50000009156-gain-visibility-into-service-operations-with-generative-ai-powered-freddy-insights/' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Freddy AI Insights service operations</h6> <p>With Freddy AI Insights, equip decision-makers with relevant insights at the right time in a conversational way. Beta.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000009156-gain-visibility-into-service-operations-with-generative-ai-powered-freddy-insights/"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-24352001359742'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-43485716713825' href='https://support.freshservice.com/en/support/solutions/articles/50000009265-getting-started-with-revamped-analytics-in-product-homepage-in-freshservice' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">In-product Analytics Homepage</h6> <p>Agents can now access clutter-free reports, trash, settings, and an option to favorite reports.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000009265-getting-started-with-revamped-analytics-in-product-homepage-in-freshservice"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-43485716713825'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-29570287365401' href='https://support.freshservice.com/en/support/solutions/articles/50000009267-discovery-probe-release-notes' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Discovery Probe 5.2.0</h6> <p>The updated version brings stability and performance improvements, ensuring a smoother asset discovery experience.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000009267-discovery-probe-release-notes"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-29570287365401'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="October-2023" class="month-text"> October 2023 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-17394286685540' href='https://support.freshservice.com/en/support/solutions/articles/50000008501' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Freddy AI Copilot Beta Pro plan</h6> <p>Empower high-performing IT staff with generative AI-powered productivity and efficiency tools - now on the Pro plan.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000008501"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-17394286685540'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-95668576770470' href='https://support.freshservice.com/en/support/solutions/articles/50000003776-how-to-use-freshservice-on-call-management#Design-an-Escalation-Path:~:text=the%20Admin%20page.-,Design%20an%20Escalation%20Path,-Step%201' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Escalation policies</h6> <p>Users can now experience greater control and ease in designing on-call escalations with the introduction of Escalation Policies.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000003776-how-to-use-freshservice-on-call-management#Design-an-Escalation-Path:~:text=the%20Admin%20page.-,Design%20an%20Escalation%20Path,-Step%201"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-95668576770470'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-78274290084930' href='https://support.freshservice.com/en/support/solutions/folders/273935' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Enhanced Workflow Management</h6> <p>Introducing a suite of enhancements to empower your organization’s performance with workflow management.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/folders/273935"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-78274290084930'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-80013718753484' href='https://support.freshservice.com/en/support/solutions/articles/50000009163-freshservice-cloud-discovery-gcp-integration' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">GCP Cloud Discovery</h6> <p>Agents can now discover and manage virtual assets across their GCP accounts and sync them to Freshservice CMDB.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000009163-freshservice-cloud-discovery-gcp-integration"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-80013718753484'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="September-2023" class="month-text"> September 2023 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-97408005439024' href='https://support.freshservice.com/en/support/solutions/articles/50000006179-humanize-your-employee-and-agent-experience-with-gpt-based-freddy-ai-capabilities#Freddy-copilot' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">Generative AI-powered tools (Beta)</h6> <p>Empower high-performing IT staff with generative AI-powered productivity and efficiency tools.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000006179-humanize-your-employee-and-agent-experience-with-gpt-based-freddy-ai-capabilities#Freddy-copilot"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-97408005439024'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-48704002719540' href='https://support.freshservice.com/en/support/solutions/articles/50000008440-get-started-with-a-modern-accessible-and-a-scalable-experience-for-problems' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Modern view for problem management</h6> <p>We have redesigned the Problems view to a more modern and scalable experience.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000008440-get-started-with-a-modern-accessible-and-a-scalable-experience-for-problems"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-48704002719540'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-173942866855500' href='https://support.freshservice.com/en/support/solutions/articles/50000006247-setting-up-the-status-page' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Status page customizations & deletion</h6> <p>Users can now benefit from multiple highly sought-after enhancements in the Status Page.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000006247-setting-up-the-status-page"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-173942866855500'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-116541720793185' href='https://support.freshservice.com/en/support/solutions/articles/50000004955-service-request-and-change-approval-via-email' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Service request & change approval</h6> <p>Users can now expedite responses for tickets and change requests using the Approve and Reject buttons in email notifications.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000004955-service-request-and-change-approval-via-email"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-116541720793185'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-125238864136032' href='https://support.freshservice.com/en/support/solutions/articles/50000006712' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">ServiceBot on MS Teams supports all Freshservice languages</h6> <p>All the actions and labels will be automatically translated based on your service desk language preferences.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000006712"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-125238864136032'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="August-2023" class="month-text"> August 2023 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-156548580170040' href='https://support.freshservice.com/en/support/solutions/articles/50000008586-collaboration-on-tickets-slack' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">Ticket collaboration on Slack (Beta)</h6> <p>Users can initiate conversations on Slack from within the Freshservice ticket details page.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000008586-collaboration-on-tickets-slack"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-156548580170040'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-97408005439136' href='https://support.freshservice.com/en/support/solutions/articles/50000008592-custom-metrics-and-custom-attributes' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Custom metrics and attributes</h6> <p>Users can now create their metrics & attributes for more granular reporting.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000008592-custom-metrics-and-custom-attributes"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-97408005439136'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-86971433427800' href='https://support.freshservice.com/en/support/solutions/articles/50000006096-enabling-advanced-role-management-in-freshservice-accounts' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Advanced role management</h6> <p>Single and multiple MSP accounts will be enabled with two different types of roles: Agent roles and Admin roles.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000006096-enabling-advanced-role-management-in-freshservice-accounts"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-86971433427800'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="July-2023" class="month-text"> July 2023 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-172203438187143' href='https://support.freshservice.com/en/support/solutions/articles/50000006387-collaboration-on-tickets-ms-teams' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">Ticket collaboration on MS Teams (Beta)</h6> <p>Agents can initiate conversations on MS Teams from within the Freshservice ticket details page.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000006387-collaboration-on-tickets-ms-teams"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-172203438187143'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-107844577450534' href='https://support.freshservice.com/en/support/solutions/articles/50000007401-optimized-task-management-with-enhanced-task-list-view' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Enhanced task list view</h6> <p>Agents can now access the streamlined and intuitive task view with effective filtering and sorting.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000007401-optimized-task-management-with-enhanced-task-list-view"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-107844577450534'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-104365720113420' href='https://support.freshservice.com/en/support/solutions/articles/50000006198-employee-offboarding' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Employee offboarding</h6> <p>HR requestors can streamline different off-boarding workflows across business functions.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000006198-employee-offboarding"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-104365720113420'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="June-2023" class="month-text"> June 2023 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-24352001359798' href='https://support.freshservice.com/en/support/solutions/articles/50000006387-collaboration-on-tickets-ms-teams' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">Ticket Collaboration on MS Teams</h6> <p>Users can instantly initiate conversations with relevant stakeholders on MS Teams from within the Freshservice ticket details page.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000006387-collaboration-on-tickets-ms-teams"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-24352001359798'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-161766866175894' href='https://support.freshservice.com/en/support/solutions/articles/50000006197-self-service-document-request' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">Self service employee document generation</h6> <p>Admins can set up customizable employee document templates and connect those to service catalog items for instant auto-generation.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000006197-self-service-document-request"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-161766866175894'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-12176000679906' href='https://support.freshservice.com/en/support/solutions/articles/50000006384-publish-announcements-on-slack-with-servicebot' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Publish announcements on Slack</h6> <p>With ServiceBot, admins can post announcements on Slack. Employees will receive it as direct messages or on channels they are a part of.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000006384-publish-announcements-on-slack-with-servicebot"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-12176000679906'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="May-2023" class="month-text"> May 2023 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-125238864136176' href='https://support.freshservice.com/en/support/solutions/articles/50000006167-working-with-major-incidents-in-freshservice' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">Major Incident Management [Beta]</h6> <p>Users will now be able to minimize the impact of service disruption with Major incident management.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000006167-working-with-major-incidents-in-freshservice"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-125238864136176'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-34788573371160' href='https://support.freshservice.com/en/support/solutions/articles/50000006103-setting-up-zoom-meeting-for-incident-management' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">Zoom Meetings in Freshservice [Beta]</h6> <p>Users will now be able to collaborate on incidents using Zoom Meetings in Freshservice.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000006103-setting-up-zoom-meeting-for-incident-management"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-34788573371160'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-8697143342790' href='https://support.freshservice.com/en/support/solutions/articles/50000006095-enabling-workspaces-and-business-agent-license1058' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Enabling workspaces</h6> <p>Workspaces will be enabled for all accounts (including existing customers) in Service Desk mode across all pricing plans of Freshservice.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000006095-enabling-workspaces-and-business-agent-license1058"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-8697143342790'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-109584006119217' href='https://support.freshservice.com/en/support/solutions/articles/50000006247-setting-up-the-status-page' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">Public status page</h6> <p>Users will now be able to publish public updates about service status from within Freshservice.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000006247-setting-up-the-status-page"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-109584006119217'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="April-2023" class="month-text"> April 2023 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-67837718073801' href='https://support.freshservice.com/en/support/solutions/articles/50000006084' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">AI agent on Slack public channels</h6> <p>With Servicebot’s AI agent on public channels, employees do not need to invoke the bot to get their questions answered.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000006084"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-67837718073801'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-144372579490397' href='https://support.freshservice.com/en/support/solutions/folders/50000000450/page/3' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">More monitoring tool integrations</h6> <p>Users now have the option of two new out-of-the-box integrations in the Alert Management module: Splunk and Auvik.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/folders/50000000450/page/3"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-144372579490397'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-161766866175987' href='https://support.freshservice.com/en/support/solutions/articles/50000005508-report-sharing-in-freshservice-analytics' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Report sharing in analytics</h6> <p>Agents can now share reports with specific stakeholders and choose from a host of access permissions.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000005508-report-sharing-in-freshservice-analytics"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-161766866175987'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="March-2023" class="month-text"> March 2023 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-99147434107863' href='https://support.freshservice.com/en/support/solutions/articles/50000004790-introduction-to-scheduled-workflows' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">Scheduled workflows</h6> <p>Admins can now create time-based workflows that can be scheduled to execute at a specific time of the day or week.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000004790-introduction-to-scheduled-workflows"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-99147434107863'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-125238864136320' href='https://support.freshservice.com/en/support/solutions/articles/50000006026-creating-custom-fields-in-your-ticket-problem-change-and-release-task-form' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Task form customizations</h6> <p>Admins can now customize individual task forms for ticket, problem, change, and release tasks individually.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000006026-creating-custom-fields-in-your-ticket-problem-change-and-release-task-form"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-125238864136320'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-125238864136320' href='https://support.freshservice.com/en/support/solutions/articles/50000005590' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">SaaS discovery & sync</h6> <p>The discovery and sync process is now enhanced for the Dropbox, Slack, Smartsheet, and OneLogin integrations.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000005590"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-125238864136320'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-73056004079520' href='https://support.freshservice.com/en/support/solutions/articles/50000004860-ultra-modern-service-desk-puts-you-in-better-control' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Enhanced ticket view for Workspaces</h6> <p>We made significant improvements to the ticket experience which is now available with Workspaces.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000004860-ultra-modern-service-desk-puts-you-in-better-control"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-73056004079520'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="February-2023" class="month-text"> February 2023 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-5218286005680' href='https://support.freshservice.com/en/support/solutions/articles/50000003268-how-to-customise-your-kanban-board-' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Kanban board customization</h6> <p>Project admins or Account admins can define and choose the information that will be displayed on the kanban board cards.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000003268-how-to-customise-your-kanban-board-"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-5218286005680'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-92189719433680' href='https://support.freshservice.com/en/support/solutions/articles/50000005624' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Microsoft Teams & Slack updates</h6> <p>Bring better context for tickets and a set of service requests into Slack and Microsoft Teams.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000005624"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-92189719433680'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-140893722153441' href='https://support.freshservice.com/en/support/solutions/articles/50000005600' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">No code portal plan availability</h6> <p>The portal designer is now available for all Growth, Pro, and Enterprise plan customers who signed up before November 18th, 2022.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000005600"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-140893722153441'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="January-2023" class="month-text"> January 2023 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-113062863456465' href='https://support.freshservice.com/en/support/solutions/folders/50000000951' target='_blank' rel="noopener" class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">Freshservice for Business Teams</h6> <p class="activity-description ellipsis-wrapper">Extend IT service management to HR, Facilities, Finance, Legal and other teams on one platform.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/folders/50000000951"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-113062863456465'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-85232004759489' href='https://support.freshservice.com/en/support/solutions/articles/50000004723-introduction-to-workload-management' target='_blank' rel="noopener" class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">Workload Management</h6> <p class="activity-description ellipsis-wrapper">Plan, visualize, and balance workload across Freshservice from a single location.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000004723-introduction-to-workload-management"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-85232004759489'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-173942866856100' href='https://support.freshservice.com/en/support/solutions/articles/50000004945-define-and-monitor-services-using-service-health-monitoring' target='_blank' rel="noopener" class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Service Health Monitoring Enhancement</h6> <p>Change the aggregation criteria of alerts received via emails, access a new field called “Health” to indicate status of a service under Assets, and on-call agents will have notifications re-triggered when an incident re-opens.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000004945-define-and-monitor-services-using-service-health-monitoring"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-173942866856100'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="December-2022" class="month-text"> December 2022 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-80013718753852' href='https://support.freshservice.com/en/support/solutions/articles/50000004945-define-and-monitor-services-using-service-health-monitoring?_gl=1*17z44d3*_ga*MTkzNjkwNjc4MC4xNjY5OTAyMjQ0*_ga_5S1FBQDGB1*MTY3MjY3MTg2My4zMy4xLjE2NzI2NzIxMDcuMzUuMC4w' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">Service Health Monitoring</h6> <p class="activity-description ellipsis-wrapper">Users can gain a service-oriented perspective on the state of their digital operations.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000004945-define-and-monitor-services-using-service-health-monitoring?_gl=1*17z44d3*_ga*MTkzNjkwNjc4MC4xNjY5OTAyMjQ0*_ga_5S1FBQDGB1*MTY3MjY3MTg2My4zMy4xLjE2NzI2NzIxMDcuMzUuMC4w"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-80013718753852'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-109584006119406' href='https://support.freshservice.com/en/support/solutions/folders/50000000816?_gl=1*1rlge3c*_ga*MTkzNjkwNjc4MC4xNjY5OTAyMjQ0*_ga_5S1FBQDGB1*MTY3MjY3MTg2My4zMy4xLjE2NzI2NzIxMzQuOC4wLjA.' target='_blank' rel="noopener" class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">New Billing Experience</h6> <p class="activity-description ellipsis-wrapper">Freshservice signups from November 23, 2022 can now view and manage subscriptions through the Unified Billing Experience (UBX) within the Neo Admin Center.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/folders/50000000816?_gl=1*1rlge3c*_ga*MTkzNjkwNjc4MC4xNjY5OTAyMjQ0*_ga_5S1FBQDGB1*MTY3MjY3MTg2My4zMy4xLjE2NzI2NzIxMzQuOC4wLjA."> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-109584006119406'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-132196578810712' href='https://support.freshservice.com/en/support/solutions/articles/50000005590' target='_blank' rel="noopener" class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">SaaS Management Sync Update</h6> <p class="activity-description ellipsis-wrapper">The discovery and sync process is now enhanced with better visibility, background sync status refresh, improved API rate limit optimisation, and user deletion sync.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000005590"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-132196578810712'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="November-2022" class="month-text"> November 2022 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-128717721473588' href='https://support.freshservice.com/en/support/solutions/articles/50000005515' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">No-code end user portal builder</h6> <p class="activity-description ellipsis-wrapper">Skip bulky code management to create accessible, localized portals the no-code way.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000005515"> Learn More <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-128717721473588'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-57401146062546' href='https://support.freshservice.com/en/support/solutions/articles/50000005521-editing-service-request-and-enhanced-visibility-on-approval-process-for-requesters' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Service Request Approval</h6> <p class="activity-description ellipsis-wrapper">Requesters can now edit service requests post-rejection. View Approval/rejection reason on the New approver layout in the support portal.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000005521-editing-service-request-and-enhanced-visibility-on-approval-process-for-requesters"> Learn More <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-57401146062546'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-52182860056890' href='https://support.freshservice.com/en/support/solutions/articles/50000005516-reorganization-and-renaming-of-admin-components' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Revamped Admin Page</h6> <p>Admins can easily navigate the configurations with outcome-based reorganization and suitable name changes.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000005516-reorganization-and-renaming-of-admin-components"> Learn More <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-52182860056890'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="October-2022" class="month-text"> October 2022 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-100886862776654' href='https://support.freshservice.com/en/support/solutions/articles/50000004954-sharing-tickets-and-changes-with-other-requesters' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">Sharing Tickets with other Requesters</h6> <p>Requesters can now share service requests and tickets with their subordinates.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000004954-sharing-tickets-and-changes-with-other-requesters"> Learn More <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-100886862776654'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-137414864816477' href='https://support.freshservice.com/en/support/solutions/articles/50000004872-respond-to-critical-incidents-using-whatsapp' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Notify On-Call Agents on WhatsApp</h6> <p>On-call agents can now receive notifications and respond to them over WhatsApp.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000004872-respond-to-critical-incidents-using-whatsapp"> Learn More <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-137414864816477'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-106105148782343' href='https://support.freshservice.com/en/support/solutions/articles/50000004955-service-request-and-change-approval-via-email' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Approval via Email</h6> <p>Change and service request approvers can now respond to the requests (approve/reject) directly from their inboxes.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000004955-service-request-and-change-approval-via-email"> Learn More <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-106105148782343'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-144372579490729' href='https://support.freshservice.com/en/support/solutions/articles/50000004860-ultra-modern-service-desk-puts-you-in-better-control' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Redesigned Tickets Experience</h6> <p>We have done a significant overhaul in the ticket experience, giving you faster performance, improved readability, and better accessibility.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000004860-ultra-modern-service-desk-puts-you-in-better-control"> Learn More <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-144372579490729'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="September-2022" class="month-text"> September 2022 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="ENHANCEMENT"> <a id='calendar-card-113062863456660' href='https://support.freshservice.com/en/support/solutions/articles/50000004811' target='_self' class="activity-card" data-filter="card-item" tags="ENHANCEMENT" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">ENHANCEMENT</span> </div> <h6 class="activity-title">AI agent</h6> <p>With hybrid responses & feedback controls in AI agent, reduce the number of times your employees resort to ticket creation.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000004811"> Learn More <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-113062863456660'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="ENHANCEMENT"> <a id='calendar-card-62619432068304' href='https://support.freshservice.com/en/support/solutions/articles/50000003682-team-dashboard-is-now-more-inclusive' target='_self' class="activity-card" data-filter="card-item" tags="ENHANCEMENT" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">ENHANCEMENT</span> </div> <h6 class="activity-title">Team Dashboards</h6> <p class="activity-description ellipsis-wrapper">We have increased the limit of team dashboards from 05 to 20.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000003682-team-dashboard-is-now-more-inclusive"> Learn More <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-62619432068304'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="August-2022" class="month-text"> August 2022 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-41746288045536' href='https://support.freshservice.com/en/support/solutions/articles/50000003698-how-to-set-up-alert-management-in-freshservice#:~:text=alerts%20in%20Freshservice.-,Check%20integration%20status%20under%20the%20Activities%20tab,-To%20refer%20to' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Alert Management</h6> <p class="activity-description ellipsis-wrapper">Users can now refer to Activities tab on Monitoring Tools list page to understand the status of their integrations.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000003698-how-to-set-up-alert-management-in-freshservice#:~:text=alerts%20in%20Freshservice.-,Check%20integration%20status%20under%20the%20Activities%20tab,-To%20refer%20to"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-41746288045536'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-86971433428200' href='https://support.freshservice.com/en/support/solutions/articles/50000003776-how-to-use-freshservice-on-call-management#Edit-or-delete-an-On-Call-Schedule:~:text=by%20selecting%20Delete.-,Assign%20a%20ticket%20to%20one%20or%20more%20agent%20groups,-When%20an%20L1' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">On-call Management</h6> <p class="activity-description ellipsis-wrapper">Resolve incidents faster by enabling multiple agent groups to swarm in and collaborate at once.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000003776-how-to-use-freshservice-on-call-management#Edit-or-delete-an-On-Call-Schedule:~:text=by%20selecting%20Delete.-,Assign%20a%20ticket%20to%20one%20or%20more%20agent%20groups,-When%20an%20L1"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-86971433428200'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-57401146062645' href='https://support.freshservice.com/en/support/solutions/articles/50000004791-what%E2%80%99s-changing-in-analytics-the-all-new-report-builder-experience' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Analytics</h6> <p class="activity-description ellipsis-wrapper">Build reports faster with lesser number of clicks and transitions using enhanced analytics platform. </p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000004791-what%E2%80%99s-changing-in-analytics-the-all-new-report-builder-experience"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-57401146062645'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-13915429348520' href='https://support.freshservice.com/en/support/solutions/articles/50000004246-setting-up-ola-policies-for-tasks' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">OLA Policies</h6> <p>Admins can now define internal Operational Level Agreements (OLA) on tasks. </p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000004246-setting-up-ola-policies-for-tasks"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-13915429348520'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="July-2022" class="month-text"> July 2022 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-92189719433945' href='https://support.freshservice.com/en/support/solutions/articles/50000004271-timer-node' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">Timer Node [beta]</h6> <p>Trigger escalation emails, send reminders, grant access to agents for a stipulated amount of time, by adding time delay to workflows.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000004271-timer-node"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-92189719433945'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-125238864136680' href='https://support.freshservice.com/en/support/solutions/articles/50000004732-introduction-to-freshservice-cloud-management' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">Cloud Management </h6> <p class="activity-description ellipsis-wrapper">Mitigate complexity of multi-cloud environment with a clear view of assets and automate cloud operations.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000004732-introduction-to-freshservice-cloud-management"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-125238864136680'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-133936007479505' href='https://freshservice.com/device42s-partnership-enables-high-precision-service-management-with-advanced-asset-discovery-blog/' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Device 42</h6> <p class="activity-description ellipsis-wrapper">With Device42 discover and sync, Business apps and their relationships, Device warranty and Contracts.</p> <span class="link forward--link forward--link--label" href="https://freshservice.com/device42s-partnership-enables-high-precision-service-management-with-advanced-asset-discovery-blog/"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-133936007479505'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-93929148102564' href='https://support.freshservice.com/en/support/solutions/articles/50000002911-getting-started-with-the-analytics-platform' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Analytics</h6> <p class="activity-description ellipsis-wrapper">Users can now export service items and asset type-specific fields using analytics data exports.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000002911-getting-started-with-the-analytics-platform"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-93929148102564'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="June-2022" class="month-text"> June 2022 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-45225145382716' href='https://support.freshservice.com/en/support/solutions/articles/50000003776-how-to-use-freshservice-on-call-management#:~:text=exist%20the%20page.-,Create%20and%20update%20Notification%20Rules%20%26%20Channels,-Step%201' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">On-call Management GA</h6> <p class="activity-description ellipsis-wrapper">This module is now available to Growth plan and trial customers.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000003776-how-to-use-freshservice-on-call-management#:~:text=exist%20the%20page.-,Create%20and%20update%20Notification%20Rules%20%26%20Channels,-Step%201"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-45225145382716'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-123499435468186' href='https://api.freshservice.com/#projects-newgen' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">New-Gen Project Management</h6> <p class="activity-description ellipsis-wrapper">Users can now read, create, update and delete projects and project tasks via APIs.</p> <span class="link forward--link forward--link--label" href="https://api.freshservice.com/#projects-newgen"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-123499435468186'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="May-2022" class="month-text"> May 2022 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-107844577451092' href='https://support.freshservice.com/en/support/solutions/articles/50000003776-how-to-use-freshservice-on-call-management#:~:text=exist%20the%20page.-,Create%20and%20update%20Notification%20Rules%20%26%20Channels,-Step%201' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">On-Call management</h6> <p class="activity-description ellipsis-wrapper">Increase the escalation interval across all levels by up to seven* days. Earlier limited to 30 minutes. </p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000003776-how-to-use-freshservice-on-call-management#:~:text=exist%20the%20page.-,Create%20and%20update%20Notification%20Rules%20%26%20Channels,-Step%201"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-107844577451092'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-166985152182336' href='https://support.freshservice.com/en/support/solutions/articles/50000004237-migrating-from-the-freshservice-legacy-reports-module-to-the-analytics-module' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Upgrade from Reports module</h6> <p class="activity-description ellipsis-wrapper">To empower our users with a more robust analytics solution, we are upgrading users to the Analytics module</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000004237-migrating-from-the-freshservice-legacy-reports-module-to-the-analytics-module"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-166985152182336'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-10436572011402' href='https://support.freshservice.com/en/support/solutions/articles/50000004220-introducing-upgraded-apis-for-freshservice' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Upgraded APIs</h6> <p class="activity-description ellipsis-wrapper">To empower users with improved API consistency, we are deprecating API V1 and moving to API V2.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000004220-introducing-upgraded-apis-for-freshservice"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-10436572011402'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="April-2022" class="month-text"> April 2022 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-161766866176731' href='https://support.freshservice.com/en/support/solutions/articles/50000004100-expression-builder-node' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">Expression Builder Node</h6> <p class="activity-description ellipsis-wrapper">Build complex expressions and perform String, Date, Numeric and Logical operations on data within workflow.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000004100-expression-builder-node"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-161766866176731'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-78274290085515' href='https://support.freshservice.com/en/support/solutions/articles/50000004122-assess-the-business-impact-of-change' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Business Impact for Change</h6> <p class="activity-description ellipsis-wrapper">Associate ‘Impacted Services of a Change’ and automate approvals based on the ‘impact’.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000004122-assess-the-business-impact-of-change"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-78274290085515'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-45225145382742' href='https://support.freshservice.com/en/support/solutions/articles/50000003799-learn-all-about-automated-grouping-in-freshservice' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title"> Automated grouping for alerts</h6> <p class="activity-description ellipsis-wrapper">Beta - Reduce alert noise and create contextually rich incidents using Automated Grouping. </p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000003799-learn-all-about-automated-grouping-in-freshservice"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-45225145382742'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="March-2022" class="month-text"> March 2022 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-1739428668567' href='https://support.freshservice.com/en/support/solutions/articles/50000003933-step-by-step-guide-to-add-spf-and-dkim-email-authentication-in-freshservice' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title"><strong>Email Authentication</strong></h6> <p class="activity-description ellipsis-wrapper">Enhance IT security from spam, phishing, and spoofing using SPF and DKIM email authentication. </p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000003933-step-by-step-guide-to-add-spf-and-dkim-email-authentication-in-freshservice"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-1739428668567'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-130457150142600' href='https://support.freshworks.com/en/support/solutions/articles/50000003999-how-can-configure-idle-session-timeout-' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Neo Admin Center</h6> <p class="activity-description ellipsis-wrapper">Configure idle session timeout duration for user sessions from the session management section.</p> <span class="link forward--link forward--link--label" href="https://support.freshworks.com/en/support/solutions/articles/50000003999-how-can-configure-idle-session-timeout-"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-130457150142600'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="February-2022" class="month-text"> February 2022 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-86971433428400' href='https://support.freshservice.com/en/support/solutions/articles/50000003970-how-to-use-email-as-a-channel-for-integrating-monitoring-tools-with-freshservice-alert-management' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title"><strong>Email as Channel </strong></h6> <p class="activity-description ellipsis-wrapper">Receive events and alerts from monitoring tools in the form of emails. </p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000003970-how-to-use-email-as-a-channel-for-integrating-monitoring-tools-with-freshservice-alert-management"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-86971433428400'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-93929148102672' href='https://support.freshservice.com/en/support/solutions/articles/50000004011-how-to-use-slack-as-a-notification-channel-for-on-call-management' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title"><strong> On-Call for Slack</strong></h6> <p class="activity-description ellipsis-wrapper">On-call agents can now acknowledge, escalate and resolve incidents directly from Slack.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000004011-how-to-use-slack-as-a-notification-channel-for-on-call-management"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-93929148102672'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-22612572691384' href='https://support.freshservice.com/en/support/solutions/articles/50000003871-ticket-table-view-refresh-what-s-changing-' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Table view for tickets</h6> <p class="activity-description ellipsis-wrapper">Bringing a modern and robust user interface table view, with fewer clicks and a better experience.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000003871-ticket-table-view-refresh-what-s-changing-"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-22612572691384'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="January-2022" class="month-text"> January 2022 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-38267430708518' href='https://support.freshservice.com/en/support/solutions/articles/50000003893-installaton-guide-microsoft-onedrive' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title"><strong>New Orchestration apps </strong></h6> <p class="activity-description ellipsis-wrapper">Invoke operations like file, folder, and permission management on Microsoft OneDrive.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000003893-installaton-guide-microsoft-onedrive"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-38267430708518'); 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let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="December-2021" class="month-text"> December 2021 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-78274290085605' href='https://support.freshservice.com/en/support/solutions/articles/50000003899-can-i-use-virtual-agent-in-msp-mode-on-ms-teams-' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">MSP support for AI agent</h6> <p class="activity-description ellipsis-wrapper">Enable AI agent for MSP on enterprise plans, where all the portals are used by employees of same company.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000003899-can-i-use-virtual-agent-in-msp-mode-on-ms-teams-"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-78274290085605'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-6957714674276' href='https://support.freshservice.com/en/support/solutions/articles/50000004013-kanban-board-for-tickets-service-requests' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title"><strong>Kanban Board for Tickets</strong></h6> <p class="activity-description ellipsis-wrapper">Identify, analyze and prioritize work by visualizing complex tickets set in stages for better visibility across teams.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000004013-kanban-board-for-tickets-service-requests"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-6957714674276'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="November-2021" class="month-text"> November 2021 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Integrations"> <a id='calendar-card-86971433428500' href='https://support.freshservice.com/en/support/solutions/articles/50000003280-discovering-your-saas-applications' target='_self' class="activity-card" data-filter="card-item" tags="Integrations" aria-label=""> <div class="activity-header"> <span class="activity-type integrations">Integrations</span> </div> <h6 class="activity-title"><strong>More apps for SaaS management</strong></h6> <p class="activity-description ellipsis-wrapper">Integrate with DocuSign, Smartsheet, and Box to track and manage their usage right within Freshservice.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000003280-discovering-your-saas-applications"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-86971433428500'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Integrations"> <a id='calendar-card-15654858017130' href='https://support.freshservice.com/en/support/solutions/articles/50000003818-freshservice-freshdesk-out-of-the-box-integration#Which-agent-can-access-this-integration?%C2%A0' target='_self' class="activity-card" data-filter="card-item" tags="Integrations" aria-label=""> <div class="activity-header"> <span class="activity-type integrations">Integrations</span> </div> <h6 class="activity-title">Freshdesk-Freshservice integration</h6> <p class="activity-description ellipsis-wrapper">Automate repetitive tasks on Freshdesk and assign or prioritize requests in Freshservice from Freshdesk.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000003818-freshservice-freshdesk-out-of-the-box-integration#Which-agent-can-access-this-integration?%C2%A0"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-15654858017130'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="October-2021" class="month-text"> October 2021 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Integrations"> <a id='calendar-card-71316575411370' href='https://support.freshservice.com/en/support/solutions/articles/50000003772-freshservice-cloud-discovery-vmware-vcenter' target='_self' class="activity-card" data-filter="card-item" tags="Integrations" aria-label=""> <div class="activity-header"> <span class="activity-type integrations">Integrations</span> </div> <h6 class="activity-title"><strong>VMWare Cloud Discovery</strong></h6> <p class="activity-description ellipsis-wrapper">Discover and manage virtual assets across VMware Vcenter accounts and sync them to Freshservice CMDB.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000003772-freshservice-cloud-discovery-vmware-vcenter"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-71316575411370'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-93929148102780' href='https://support.freshservice.com/en/support/solutions/articles/50000003825' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title"><strong>Create tickets within MS Teams </strong></h6> <p class="activity-description ellipsis-wrapper">Empower users to create new tickets from existing messages in Teams Groups and Chats. </p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000003825"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-93929148102780'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="September-2021" class="month-text"> September 2021 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-26091430028565' href='https://support.freshservice.com/en/support/solutions/folders/50000000638' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title"><strong>Freshservice Cloud Discovery</strong></h6> <p class="activity-description ellipsis-wrapper">Sync resources from Azure, AWS cloud into Freshservice CMDB to view and manage physical and virtual CIs.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/folders/50000000638"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-26091430028565'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-19133715354281' href='https://support.freshservice.com/en/support/solutions/articles/50000003270-what-is-saas-management-' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title"><strong>Free trial for SaaS</strong></h6> <p class="activity-description ellipsis-wrapper">Enable 14-day trial from Admin > SaaS management, to discover, manage and optimize your SaaS applications.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000003270-what-is-saas-management-"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-19133715354281'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="August-2021" class="month-text"> August 2021 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-133936007479967' href='https://support.freshservice.com/en/support/solutions/articles/50000003705-web-request-node' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title"><strong>Web Request Node</strong></h6> <p class="activity-description ellipsis-wrapper">Trigger API calls from the workflow automator to all 3rd party tools that use REST APIs.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000003705-web-request-node"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-133936007479967'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-86971433428550' href='https://support.freshservice.com/en/support/solutions/articles/50000003479-restricted-groups' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title"><strong>Restricted Groups</strong></h6> <p class="activity-description ellipsis-wrapper">Limit agents and admins with global scope from accessing sensitive tickets by using restricted groups.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000003479-restricted-groups"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-86971433428550'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="July-2021" class="month-text"> July 2021 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-73056004079982' href='https://support.freshservice.com/en/support/solutions/articles/50000002728-create-no-code-dynamic-forms-with-business-rules' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title"><strong>Business Rules for Service Request</strong></h6> <p class="activity-description ellipsis-wrapper">Create and maintain no-code dynamic forms for service items using business rules.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000002728-create-no-code-dynamic-forms-with-business-rules"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-73056004079982'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Integrations"> <a id='calendar-card-104365720114320' href='https://support.freshservice.com/en/support/solutions/articles/50000003683-configuring-high-level-project-automation-settings-from-the-admin' target='_self' class="activity-card" data-filter="card-item" tags="Integrations" aria-label=""> <div class="activity-header"> <span class="activity-type integrations">Integrations</span> </div> <h6 class="activity-title"><strong>Project Integrations</strong></h6> <p class="activity-description ellipsis-wrapper">Integrate software development projects with source control tools such as GitHub & GitLab apps. </p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000003683-configuring-high-level-project-automation-settings-from-the-admin"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-104365720114320'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="June-2021" class="month-text"> June 2021 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-144372579491476' href='https://support.freshservice.com/en/support/solutions/articles/156463-configuring-multiple-business-hours-in-freshservice' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title"><strong>Customize Business Hours</strong></h6> <p class="activity-description ellipsis-wrapper">Customize business hours for different tickets by creating conditions based on custom ticket fields.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/156463-configuring-multiple-business-hours-in-freshservice"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-144372579491476'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-53922288725732' href='https://support.freshservice.com/en/support/solutions/folders/50000000621' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title"><strong>Powershell support in Workflows</strong></h6> <p class="activity-description ellipsis-wrapper">Trigger Powershell Commands on a remote windows machine from Freshservice Workflow Automator.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/folders/50000000621"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-53922288725732'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="May-2021" class="month-text"> May 2021 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-76534861417168' href='https://support.freshservice.com/en/support/solutions/articles/50000003641-create-no-code-dynamic-change-forms-using-business-rules' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title"><strong>Business Rules for Changes</strong></h6> <p class="activity-description ellipsis-wrapper">Customize change forms with show/hide, enable/disable, and mandate/non-Mandate field(s).</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000003641-create-no-code-dynamic-change-forms-using-business-rules"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-76534861417168'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="April-2021" class="month-text"> April 2021 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Integrations"> <div id='calendar-card-66098289405736' class="activity-card" data-filter="card-item" tags="Integrations"> <div class="activity-header"> <span class="activity-type integrations">Integrations</span> </div> <h6 class="activity-title">AI agent Slack</h6> <p class="activity-description ellipsis-wrapper">Install AI agent for Slack from Admin -> AI agent section without getting redirected to Marketplace apps.</p> <br/> </div> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-66098289405736'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-95668576771515' href='https://support.freshservice.com/en/support/solutions/articles/50000003609-adding-custom-fields-for-time-entries' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Time Entry Fields</h6> <p class="activity-description ellipsis-wrapper">Add custom fields to time entries to allow agents to track additional information as part of time tracking.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000003609-adding-custom-fields-for-time-entries"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-95668576771515'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-26091430028595' href='https://support.freshservice.com/en/support/solutions/articles/50000003382-powerful-placeholders-with-liquid-filters' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title"><strong>Dynamic Placeholders</strong></h6> <p class="activity-description ellipsis-wrapper">Customize placeholder values in workflows, and perform a number of string, numerical, and date operations.<strong> </strong></p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000003382-powerful-placeholders-with-liquid-filters"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-26091430028595'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="March-2021" class="month-text"> March 2021 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-76534861417212' href='https://support.freshservice.com/en/support/solutions/articles/50000004020-reader-node' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title"><strong>Assets fields using Reader Node.</strong></h6> <p class="activity-description ellipsis-wrapper">Read additional details about an asset, send approvals, assign tickets, and more using reader node.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000004020-reader-node"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-76534861417212'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-163506294845862' href='https://support.freshservice.com/en/support/solutions/articles/232139-workflow-automator-an-overview' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title"><strong>Copy/Clone a Node</strong></h6> <p class="activity-description ellipsis-wrapper">Configure workflows faster by copying multiple nodes within a workflow.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/232139-workflow-automator-an-overview"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-163506294845862'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="February-2021" class="month-text"> February 2021 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-48704002720100' href='https://support.freshservice.com/en/support/solutions/articles/193075-configuring-a-custom-ssl-certificate-for-your-helpdesk-portal' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title"><strong>Custom SSL </strong></h6> <p class="activity-description ellipsis-wrapper">Changes to custom SSL set-up for Freshservice accounts signed up after Feb 18, 2021.<strong> </strong></p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/193075-configuring-a-custom-ssl-certificate-for-your-helpdesk-portal"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-48704002720100'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-81753147423025' href='https://support.freshservice.com/en/support/solutions/articles/50000003160' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title"><strong>Multi-Select Dropdown </strong></h6> <p class="activity-description ellipsis-wrapper">Customize your change request form with the new multi-select dropdown field type.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000003160"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-81753147423025'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="January-2021" class="month-text"> January 2021 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-76534861417300' href='https://support.freshservice.com/en/support/solutions/articles/50000003226-plan-and-execute-projects-better-with-modern-gantt' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title"><strong>Gantt charts</strong></h6> <p class="activity-description ellipsis-wrapper">Visualize the overview of project tasks, sub-tasks, and their status against a linear timescale.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000003226-plan-and-execute-projects-better-with-modern-gantt"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-76534861417300'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-139154293486080' href='https://support.freshservice.com/en/support/solutions/folders/50000000533' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title"><strong>Orchestration Server</strong></h6> <p class="activity-description ellipsis-wrapper">Orchestrate and automate actions on applications and infrastructure that are hosted on your private network with the help of Orchestration Server.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/folders/50000000533"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-139154293486080'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-76534861417344' href='https://support.freshservice.com/en/support/solutions/articles/50000003270-what-is-saas-management-' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title"><strong>SaaS Management</strong></h6> <p class="activity-description ellipsis-wrapper">Manage SaaS estate in a single pane, get 360°view and optimize usage with insight-driven actions.<strong> </strong></p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000003270-what-is-saas-management-"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-76534861417344'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="December-2020" class="month-text"> December 2020 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <div id='calendar-card-113062863457505' class="activity-card" data-filter="card-item" tags="Enhancement"> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title"><strong>User Lookup Fields</strong></h6> <p class="activity-description ellipsis-wrapper">Trigger emails or approvals to the users selected in the look-up fields of service item forms.</p> <br/> </div> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-113062863457505'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); 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let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="November-2020" class="month-text"> November 2020 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Integrations"> <a id='calendar-card-66098289405926' href='https://support.freshservice.com/en/support/solutions/articles/50000003080-virtual-agent-for-microsoft-teams' target='_self' class="activity-card" data-filter="card-item" tags="Integrations" aria-label=""> <div class="activity-header"> <span class="activity-type integrations">Integrations</span> </div> <h6 class="activity-title"><strong>AI agent Microsoft Teams Beta</strong></h6> <p class="activity-description ellipsis-wrapper">Deliver IT support to employees in the channels where they are and save agents’ time on tasks that can be automated.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000003080-virtual-agent-for-microsoft-teams"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-66098289405926'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-45225145383028' href='https://support.freshservice.com/en/support/solutions/articles/50000002885-alert-management-in-freshservice-an-overview' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title"><strong>Alert Management </strong></h6> <p>Get a holistic view of your IT infrastructure health from a single pane by connecting your monitoring tools with Freshservice.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000002885-alert-management-in-freshservice-an-overview"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-45225145383028'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-92189719434634' href='https://support.freshservice.com/en/support/solutions/articles/50000002961-introducing-orchestration-center' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title"><strong>Orchestration Center</strong></h6> <p class="activity-description ellipsis-wrapper">Automate frequent requests such as password resets, user provisioning/de-provisioning, and much more.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000002961-introducing-orchestration-center"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-92189719434634'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-116541720794793' href='https://support.freshservice.com/en/support/solutions/folders/50000000500' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title"><strong>New-gen Project Management</strong></h6> <p class="activity-description ellipsis-wrapper">Bring IT service and project management together on one single platform.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/folders/50000000500"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-116541720794793'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="October-2020" class="month-text"> October 2020 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-33049144703001' href='https://support.freshservice.com/en/support/solutions/articles/50000002933-setting-up-roles-role-based-access-controls' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title"><strong>New Access Control Architecture</strong></h6> <p class="activity-description ellipsis-wrapper">Enforce fine-grained access and choose an agent’s scope for every role explicitly.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000002933-setting-up-roles-role-based-access-controls"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-33049144703001'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-33049144703001' href='https://support.freshservice.com/en/support/solutions/articles/50000002980-improve-team-alignment-with-teamdashboards' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title"><strong>Team Dashboards </strong></h6> <p class="activity-description ellipsis-wrapper">Handpick and curate KPIs required for teams by creating team dashboards for specific groups.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000002980-improve-team-alignment-with-teamdashboards"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-33049144703001'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="September-2020" class="month-text"> September 2020 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Integrations"> <a id='calendar-card-93929148103320' href='https://support.freshservice.com/en/support/solutions/articles/50000002832-upgrade-employee-experience-with-freshchat-integration' target='_self' class="activity-card" data-filter="card-item" tags="Integrations" aria-label=""> <div class="activity-header"> <span class="activity-type integrations">Integrations</span> </div> <h6 class="activity-title"><strong>Freshchat Integration</strong></h6> <p class="activity-description ellipsis-wrapper">Enable your agents to have real-time conversations with your requesters with Freshchat integration.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000002832-upgrade-employee-experience-with-freshchat-integration"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-93929148103320'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-59140574731720' href='https://support.freshservice.com/en/support/solutions/articles/50000002935-setting-up-task-automations' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title"><strong>Task Automation</strong></h6> <p class="activity-description ellipsis-wrapper">Set up a sequential process flow across teams by automating the creation and assignment of tasks.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000002935-setting-up-task-automations"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-59140574731720'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="August-2020" class="month-text"> August 2020 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-19133715354380' href='https://support.freshservice.com/en/support/solutions/articles/50000002728-create-no-code-dynamic-forms-with-business-rules' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title"><strong>Business Rules for forms</strong></h6> <p class="activity-description ellipsis-wrapper">Create no code dynamic forms, perform conditional actions on certain fields, control ticket lifecycle on forms.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000002728-create-no-code-dynamic-forms-with-business-rules"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-19133715354380'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-40006859377386' href='https://support.freshservice.com/en/support/solutions/articles/239003-employee-onboarding-in-freshservice' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title"><strong>Employee Onboarding</strong></h6> <p class="activity-description ellipsis-wrapper">Predefine role-specific onboarding kits and, quickly manage and route your onboarding tasks to the right teams.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/239003-employee-onboarding-in-freshservice"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-40006859377386'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="June-2020" class="month-text"> June 2020 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-126978292806486' href='https://support.freshservice.com/en/support/solutions/articles/50000001889-approvals-in-knowledge-base' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title"><strong>Knowledge base 2.0</strong></h6> <p class="activity-description ellipsis-wrapper">Set up approval processes within knowledge base, assign selected agents as approvers to specific folders.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000001889-approvals-in-knowledge-base"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-126978292806486'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Integrations"> <a id='calendar-card-3478857337166' href='https://support.freshservice.com/en/support/solutions/articles/50000001887-get-work-done-with-servicebot-in-slack' target='_self' class="activity-card" data-filter="card-item" tags="Integrations" aria-label=""> <div class="activity-header"> <span class="activity-type integrations">Integrations</span> </div> <h6 class="activity-title"><strong>Service Bot for Slack</strong></h6> <p class="activity-description ellipsis-wrapper">Receive notifications when tickets are assigned to groups, make updates to ticket properties right from Slack</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000001887-get-work-done-with-servicebot-in-slack"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-3478857337166'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="April-2020" class="month-text"> April 2020 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-137414864818057' href='https://support.freshservice.com/en/support/solutions/articles/234454-working-with-changes' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title"><strong>Change Activities</strong></h6> <p class="activity-description ellipsis-wrapper">View all the granular activities performed on a change request using change activities.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/234454-working-with-changes"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-137414864818057'); 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let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="February-2020" class="month-text"> February 2020 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-147851436829640' href='https://support.freshservice.com/en/support/solutions/articles/50000001189-automating-asset-lifecycle' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title"><strong>Asset Automations</strong></h6> <p class="activity-description ellipsis-wrapper">Increase efficiency and save time on repetitive tasks across the asset lifecycle.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000001189-automating-asset-lifecycle"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-147851436829640'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-38267430708848' href='https://support.freshservice.com/en/support/solutions/articles/50000001209-schedule-manage-cab-meetings-with-cab-huddle' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title"><strong>CAB Huddle</strong></h6> <p class="activity-description ellipsis-wrapper">One-stop for agents to prioritize changes, effortlessly execute CAB meetings, and approve changes right away. </p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000001209-schedule-manage-cab-meetings-with-cab-huddle"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-38267430708848'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="January-2020" class="month-text"> January 2020 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <div id='calendar-card-133936007480968' class="activity-card" data-filter="card-item" tags="Enhancement"> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title"><strong>Agent/ Requester Profile</strong></h6> <p>Assign, remove or View a software assigned to a particular agent/requester from their respective profile page. </p> <br/> </div> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-133936007480968'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-146112008161140' href='https://support.freshservice.com/en/support/solutions/articles/50000001084-getting-started-with-knowledge-base-2-0' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title"><strong>KnowlegeBase 2.0</strong></h6> <p class="activity-description ellipsis-wrapper">Knowledge base 2.0 comes with brand new editor, better formatting controls for editing your documents.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000001084-getting-started-with-knowledge-base-2-0"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-146112008161140'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="December-2019" class="month-text"> December 2019 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-17394286685850' href='https://support.freshservice.com/en/support/solutions/articles/50000000656-freshservice-integration-with-microsoft-teams' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title"><strong>Microsoft Teams Integration</strong></h6> <p>Update, respond, and receive notifications about new tickets right from MS teams. </p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/en/support/solutions/articles/50000000656-freshservice-integration-with-microsoft-teams"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-17394286685850'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="November-2019" class="month-text"> November 2019 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="INTEGRATION"> <a id='calendar-card-34788573371700' href='https://support.freshservice.com/support/solutions/articles/50000000656-freshservice-integration-with-microsoft-teams' target='_blank' rel="noopener" class="activity-card" data-filter="card-item" tags="INTEGRATION" aria-label=""> <div class="activity-header"> <span class="activity-type integration">INTEGRATION</span> </div> <h6 class="activity-title">Microsoft Teams Integration</h6> <p class="activity-description ellipsis-wrapper">Push notifications to MS Teams about new tickets, update or respond to the tickets with Freshservice Bot.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/support/solutions/articles/50000000656-freshservice-integration-with-microsoft-teams"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-34788573371700'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="INTEGRATION"> <a id='calendar-card-106105148783685' href='https://support.freshservice.com/support/solutions/articles/50000001037-freshservice-integration-with-freshrelease' target='_blank' rel="noopener" class="activity-card" data-filter="card-item" tags="INTEGRATION" aria-label=""> <div class="activity-header"> <span class="activity-type integration">INTEGRATION</span> </div> <h6 class="activity-title">Freshrelease Integration</h6> <p class="activity-description ellipsis-wrapper">Bring projects and ticketing closer to enhance the collaboration between the IT and development teams.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/support/solutions/articles/50000001037-freshservice-integration-with-freshrelease"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-106105148783685'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-19133715354435' href='https://support.freshservice.com/support/solutions/articles/50000000120-enabling-ticket-closure-rules-for-incidents-and-service-requests' target='_blank' rel="noopener" class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">Closure Rules</h6> <p class="activity-description ellipsis-wrapper">Admins can ensure tickets are under check and not closed as and when required by the agents.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/support/solutions/articles/50000000120-enabling-ticket-closure-rules-for-incidents-and-service-requests"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-19133715354435'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="October-2019" class="month-text"> October 2019 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-55661717394752' href='https://support.freshservice.com/support/solutions/articles/50000000062-ask-freddy-to-quickly-create-widgets-for-your-reports' target='_blank' rel="noopener" class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">Ask Freddy</h6> <p class="activity-description ellipsis-wrapper">Ask questions in plain English and get answers fetched by Freddy in the form of widgets.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/support/solutions/articles/50000000062-ask-freddy-to-quickly-create-widgets-for-your-reports"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-55661717394752'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-102626291446574' href='https://support.freshservice.com/support/solutions/articles/50000001010-scheduling-maintenance-blackout-windows' target='_blank' rel="noopener" class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">Maintenance & Blackout Window</h6> <p class="activity-description ellipsis-wrapper">Maintenance is the timeframe where the changes can be scheduled to deploy & Blackout is the timeframe where the changes are avoided from getting deployed</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/support/solutions/articles/50000001010-scheduling-maintenance-blackout-windows"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-102626291446574'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="September-2019" class="month-text"> September 2019 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="INTEGRATION"> <a id='calendar-card-147851436829810' href='https://www.freshworks.com/apps/freshservice/device42/' target='_blank' rel="noopener" class="activity-card" data-filter="card-item" tags="INTEGRATION" aria-label=""> <div class="activity-header"> <span class="activity-type integration">INTEGRATION</span> </div> <h6 class="activity-title">Device 42 Integration</h6> <p class="activity-description ellipsis-wrapper">Sync devices and their inter-relationships discovered by Device42 to Freshservice asset management.</p> <span class="link forward--link forward--link--label" href="https://www.freshworks.com/apps/freshservice/device42/"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-147851436829810'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-55661717394784' href='https://support.freshservice.com/support/solutions/articles/50000000112-fulfilling-service-requests' target='_blank' rel="noopener" class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">Service Request Fulfilment</h6> <p class="activity-description ellipsis-wrapper">Agents can search for an item in stock and allocate it to the user within the ticket’s page.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/support/solutions/articles/50000000112-fulfilling-service-requests"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-55661717394784'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="August-2019" class="month-text"> August 2019 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-8697143342935' href='https://support.freshservice.com/support/solutions/articles/240730-get-conversational-with-chatbots-in-your-self-service-portal' target='_blank' rel="noopener" class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">Conversational Portal</h6> <p class="activity-description ellipsis-wrapper">Users can chat with your self-service portal to raise a ticket or request a service item.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/support/solutions/articles/240730-get-conversational-with-chatbots-in-your-self-service-portal"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-8697143342935'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="NEW"> <a id='calendar-card-144372579492721' href='https://support.freshservice.com/support/solutions/articles/50000000064-manage-reopening-of-resolved-closed-tickets-better-with-thank-you-detector' target='_blank' rel="noopener" class="activity-card" data-filter="card-item" tags="NEW" aria-label=""> <div class="activity-header"> <span class="activity-type new">NEW</span> </div> <h6 class="activity-title">Thank you Detector</h6> <p>Intuitively detect when end-users respond with a thank you note and prevent resolved or closed tickets from reopening.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/support/solutions/articles/50000000064-manage-reopening-of-resolved-closed-tickets-better-with-thank-you-detector"> Learn more <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-144372579492721'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="July-2019" class="month-text"> July 2019 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-53922288726197' href='https://support.freshservice.com/support/solutions/articles/240613-sandboxing-in-freshservice' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">Sandbox</h6> <p class="activity-description ellipsis-wrapper">Create an out-of-the-box test environment to test out workflows and configurations before syncing them to your Freshservice account. </p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/support/solutions/articles/240613-sandboxing-in-freshservice"> Learn More <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-53922288726197'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="June-2019" class="month-text"> June 2019 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-92189719435164' href='https://support.freshservice.com/support/solutions/articles/210046-adding-custom-fields-for-users-requester-agents-in-freshservice' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">User Fields</h6> <p class="activity-description ellipsis-wrapper">Create custom fields to fetch additional information specific to both agents and requesters</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/support/solutions/articles/210046-adding-custom-fields-for-users-requester-agents-in-freshservice"> Learn More <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-92189719435164'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-147851436829980' href='https://support.freshservice.com/support/solutions/articles/240431-automatically-categorize-tickets-with-field-suggester' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">Field Suggester</h6> <p class="activity-description ellipsis-wrapper">Field Suggester powered by Freddy uses machine learning to suggest field values to incoming tickets. </p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/support/solutions/articles/240431-automatically-categorize-tickets-with-field-suggester"> Learn More <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-147851436829980'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="May-2019" class="month-text"> May 2019 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-12176000680116' href='https://support.freshservice.com/support/solutions/articles/239235-increase-agent-productivity-with-real-time-custom-dashboards' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">Custom Dashboard</h6> <p class="activity-description ellipsis-wrapper">Display of data in real-time that reveal critical insights that lead to better decision-making, improved productivity and enhanced performance.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/support/solutions/articles/239235-increase-agent-productivity-with-real-time-custom-dashboards"> Learn More <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-12176000680116'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="April-2019" class="month-text"> April 2019 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-146112008161392' href='https://support.freshservice.com/support/solutions/articles/239003-employee-onboarding-in-freshservice' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">New Employee Onboarding</h6> <p class="activity-description ellipsis-wrapper">Now IT teams can seamlessly collaborate with HR teams & reporting managers to efficiently onboard new employees and improve employee satisfaction.</p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/support/solutions/articles/239003-employee-onboarding-in-freshservice"> Learn More <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-146112008161392'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="March-2019" class="month-text"> March 2019 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-41746288046136' href='https://developer.freshservice.com/docs/what's-new/#mar_2019' target='_self' class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Marketplace Apps</h6> <p>Developers can now run apps on the assets detail page similar to the ticket and change detail pages. </p> <span class="link forward--link forward--link--label" href="https://developer.freshservice.com/docs/what's-new/#mar_2019"> Learn More <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-41746288046136'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Integration"> <div id='calendar-card-74795432749327' class="activity-card" data-filter="card-item" tags="Integration"> <div class="activity-header"> <span class="activity-type integration">Integration</span> </div> <h6 class="activity-title">Chrome OS integration</h6> <p class="activity-description ellipsis-wrapper">Using the Chrome OS discovery app, you can now fetch hardware details (such as memory, processor etc)& last login info.</p> <br/> </div> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-74795432749327'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="February-2019" class="month-text"> February 2019 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="New"> <a id='calendar-card-13915429348712' href='https://support.freshservice.com/support/solutions/articles/238958-schedule-data-export' target='_self' class="activity-card" data-filter="card-item" tags="New" aria-label=""> <div class="activity-header"> <span class="activity-type new">New</span> </div> <h6 class="activity-title">Scheduled Data Exports</h6> <p>You can schedule Freshservice data to be exported periodically through an API URL. This can be fed into any reporting/BI tool. </p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/support/solutions/articles/238958-schedule-data-export"> Learn More <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-13915429348712'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> <div class="col-md-6 activity-col" data-filter="card-item" tags="Enhancement"> <a id='calendar-card-86971433429450' href='https://support.freshservice.com/support/solutions/articles/232444-audit-log' target='_blank' rel="noopener" class="activity-card" data-filter="card-item" tags="Enhancement" aria-label=""> <div class="activity-header"> <span class="activity-type enhancement">Enhancement</span> </div> <h6 class="activity-title">Change Audit Logs</h6> <p class="activity-description ellipsis-wrapper">The enhancement allows you to track modifications done on Change Forms and Change Lifecycle admin sections. </p> <p> </p> <span class="link forward--link forward--link--label" href="https://support.freshservice.com/support/solutions/articles/232444-audit-log"> Learn More <span class="forward--link--icon" aria-hidden="true"></span> </span> </a> <script type="text/javascript"> FW.onLoad(function () { const $calendarCard = FW.$('#calendar-card-86971433429450'); let ariaLabel = $calendarCard.attr('aria-label'); if(!ariaLabel){ ariaLabel = $calendarCard.find('.activity-title').text(); $calendarCard.attr('aria-label', ariaLabel); } }); </script> </div> </div> <h4 id="January-2019" class="month-text"> January 2019 </h4> <div class="row activity-row"> <div class="col-md-6 activity-col" data-filter="card-item" tags="INTEGRATION"> <a id='calendar-card-172203438190311' href='https://support.freshservice.com/support/solutions/articles/238117-add-a-phone-channel-to-your-service-desk-with-the-freshcaller-integration' target='_blank' rel="noopener" class="activity-card" data-filter="card-item" tags="INTEGRATION" aria-label=""> <div class="activity-header"> <span class="activity-type integration">INTEGRATION</span> </div> <h6 class="activity-title">Freshcaller Integration</h6> <p>You can now integrate Freshcaller with Freshservice. 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