Freshworks Security Resources | Security by Design

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<a class="nav-sub-label " href="https://www.freshworks.com/security/alerts/cve-2021-44228/" rel=" " > <span>Alerts</span> </a> </li> </ul> </div> </div> </div> </nav> <script type="text/javascript"> // Activate the navigation elements FW.onLoad(function () { FW.navigation.navLoader(); }); </script> </header> <a class="main__anchor" id="main-content"></a> <section class="pt-xl " data-scroll-target="" id =""> <div class="l-page container "> <div class="align-center mb-lg"> <h1> </h1> <h1>Security By Design</h1> </div> </div> </section> <section class="pb-xl "> <div class="l-page container"> <div class="l-section-heading align-center"> <p>Over 60,000 customers across the globe trust us with their data being processed by our products. We back ourselves up with robust data security and privacy practices that are integral to our product engineering and service delivery principles. </p> </div> <div class="customer-logos "> <div class="customer-logo"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/clfgnptud00a8arfnnntp3wzi-screenshot-2023-03-20-at-15-28-54.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/clfgnptud00a8arfnnntp3wzi-screenshot-2023-03-20-at-15-28-54.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/clfgnptud00a8arfnnntp3wzi-screenshot-2023-03-20-at-15-28-54.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/clfgnptud00a8arfnnntp3wzi-screenshot-2023-03-20-at-15-28-54.one-sixth.png 2x" alt="screenshot 2023 03 20 at 15 28 54" /> <img class="original-image fadeIn " alt="screenshot 2023 03 20 at 15 28 54" title="" src="" srcset="" /> </div> </div> <div class="customer-logo"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjsg0k4e909e9mug0bz4ripvs-group-45-2x.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjsg0k4e909e9mug0bz4ripvs-group-45-2x.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjsg0k4e909e9mug0bz4ripvs-group-45-2x.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjsg0k4e909e9mug0bz4ripvs-group-45-2x.one-sixth.png 2x" alt="group 45 2x" /> <img class="original-image fadeIn no-max-width " alt="group 45 2x" title="" src="" srcset="" /> </div> </div> <div class="customer-logo"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/ck5ni3jnr00sri3g1n5szwo7n-ico-ce-badge.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/ck5ni3jnr00sri3g1n5szwo7n-ico-ce-badge.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/ck5ni3jnr00sri3g1n5szwo7n-ico-ce-badge.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/ck5ni3jnr00sri3g1n5szwo7n-ico-ce-badge.one-sixth.png 2x" alt="ico ce badge" style= "width: 50%" /> <img class="original-image fadeIn width-50 " alt="ico ce badge" title="" src="" srcset="" /> </div> </div> <div class="customer-logo"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/ck5nhvndn03w2imfzu75acbhr-plus.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/ck5nhvndn03w2imfzu75acbhr-plus.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/ck5nhvndn03w2imfzu75acbhr-plus.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/ck5nhvndn03w2imfzu75acbhr-plus.one-sixth.png 2x" alt="plus" /> <img class="original-image fadeIn " alt="plus" title="" src="" srcset="" /> </div> </div> </div> </div> </section> <section id="" class="section-content-grid l-section " data-scroll-target=""> <div class="l-page container l-grid"> <div class="l-section-heading"> <h2 class="align-center">Behind the scenes</h2> <p class="align-center">Freshworks, being a custodian of customers' data, a multi-fold model of security architecture, robust product delivery, and a highly resilient service platform are the fundamental tenets of its service delivery.</p> </div> <div class="row"> <div class="l-col-widget col-sm-4"> <div class="icon-big " style="margin: 0 auto; background-image: url(https://website-assets-fw.freshworks.com/attachments/cjsj5f04g00aqq6g0y6udeepn-easy-to-use-and-set-up.svg);" role="img" aria-label=""></div> <div class="align-center "> <h6>Protecting your data</h6> <p>Multi-tiered data security model<br /> </p> </div> </div> <div class="l-col-widget col-sm-4"> <div class="icon-big " style="margin: 0 auto; background-image: url(https://website-assets-fw.freshworks.com/attachments/cjsd02lih00ijzhg0mzqs05e8-group-3.svg);" role="img" aria-label=""></div> <div class="align-center "> <h6>Secure Product Build</h6> <p>End-to-end security in product lifecycle<br /> </p> </div> </div> <div class="l-col-widget col-sm-4"> <div class="icon-big " style="margin: 0 auto; background-image: url(https://website-assets-fw.freshworks.com/attachments/cjse2y4ff00su0cg01ue500xp-collaborative-customer-support-67.svg);" role="img" aria-label=""></div> <div class="align-center "> <h6>Highly Resilient Architecture</h6> <p>Always lights-on for your business<br /> </p> </div> </div> </div> </div> </section> <section class="section-bucket section-light-bg feature-bucket pt-xl " data-scroll-target="" id =""> <div class="l-page container"> <div class="row"> <div class="feature-bucket-desc mb-lg col-md-4"> <h2>Protecting your data</h2> <p>We understand the value of data. With our robust system of data safeguards, we allow you to focus on the data rather than on its security</p> <p> </p> <div class="lazy-image-wrapper feature-bucket-image " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjsd4b3eb015fzgg01aftpkyv-bitmap-copy-3.svg" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjsd4b3eb015fzgg01aftpkyv-bitmap-copy-3.svg" src="https://website-assets-fw.freshworks.com/attachments/cjsd4b3eb015fzgg01aftpkyv-bitmap-copy-3.svg" srcset="https://website-assets-fw.freshworks.com/attachments/cjsd4b3eb015fzgg01aftpkyv-bitmap-copy-3.svg 2x" alt="bitmap copy 3" style= "width: 50%" /> <img class="original-image fadeIn width-50 " alt="bitmap copy 3" title="" src="" srcset="" /> <p>Our secure hosting partner</p> </div> </div> <div class="col-md-8 l-grid"> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjsd4fkf50159zhg0h8dvb2cq-group-5.svg);" role="img" aria-label=""></div> <h6>Virtual Private Cloud</h6> <p>Hosted in dedicated VPCs in a non-promiscuous mode that is further segmented for increased security and manageability.</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjsj69tpo00fqq6g0wlbz34xw-group-41.svg);" role="img" aria-label=""></div> <h6>Perimeter Security</h6> <p>Routing rules are hardened based on pre-established criteria for various permissible transactions across all resources.</p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjse33qef00xv0cg0bkh1rt7g-asset-632.svg);" role="img" aria-label=""></div> <h6>Access Controls</h6> <p>Role-based access through IAM enforces segregation of duties, two-factor authentication, and end-to-end audit trails, ensuring access in accordance with the security context.</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjse7rcpy02800hg0i8m8ldgh-asset-692-1.svg);" role="img" aria-label=""></div> <h6>Encryption</h6> <p>AES 256-bit encryption when data is encrypted at rest and HTTPS with TLS 1.2 encryption for data in transit.<br /> </p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjse35qtq00zs0cg02xat0uxd-asset-695.svg);" role="img" aria-label=""></div> <h6>Management Plane</h6> <p>Secure administrative tunnel with whitelisted IP addresses for connection to the servers for administrative purposes through Teleport.</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjse398hc01460cg0r3h4sg1h-problem-management.svg);" role="img" aria-label=""></div> <h6>Malware & Spam Protection</h6> <p>Malware and spam protection is applied based on the latest threat signatures and supports real-time scanning and security.<br /> .</p> </div> </div> </div> </div>  </div> </section> <section class="section-bucket feature-bucket l-section " data-scroll-target="" id =""> <div class="l-page container"> <div class="row"> <div class="feature-bucket-desc mb-lg col-md-4"> <h2>Secure Product Build</h2> <p>Information security and data privacy requirements are baked into every release cycle and form part of the blueprint considerations for the product.<br /> </p> </div> <div class="col-md-8 l-grid"> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjse3j1yw00tq0hg05s43y123-asset-607.svg);" role="img" aria-label=""></div> <h6>Product Roadmapping</h6> <p>The Product roadmap is defined and reviewed periodically by the Product Owner. Security fixes are prioritized and bundled in the earliest possible sprint.</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjse3xq8201gy0cg01goeabqy-asset-689.svg);" role="img" aria-label=""></div> <h6>DevOps Squad</h6> <p>Our DevOps sprints are powered by a multi-disciplinary Squad of members, including a Product Owner, Squad Lead, and Quality Assurance.</p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjse3l8yj01c20cg0hwbexxx3-asset-582.svg);" role="img" aria-label=""></div> <h6>Code Review</h6> <p>All changes are tested by the Quality Assurance team, and criteria are established for performing code reviews, web vulnerability assessments, and advanced security tests.</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjse40vy000xe0hg0x36zwj9r-asset-612.svg);" role="img" aria-label=""></div> <h6>Quality Assurance</h6> <p>Builds are put through stringent functionality, performance, stability, and UX tests before the build is certified "Good to go."</p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjse42usx01jk0cg0gozdmyq0-group-26.svg);" role="img" aria-label=""></div> <h6>Version Control</h6> <p>Source Code is managed centrally with version controls and access restricted based on various teams that are assigned to specific sprints. Records are maintained for code changes and code check-ins and check-outs.</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjse44x9401l40cg0yjro8cw9-asset-700.svg);" role="img" aria-label=""></div> <h6>Segregation of Duties</h6> <p>Access to the production environment is restricted to a very limited set of users based on the job roles. Access to the production environment for developers and Quality Assurance team members is restricted based on their job responsibilities.<br /> </p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjse46iuw010l0hg0k4otigj3-group-9.svg);" role="img" aria-label=""></div> <h6>Blue-Green Deployment</h6> <p>We follow a blue-green strategy for deploying changes to production environment that allows us to deploy upgrades seamlessly.</p> </div> </div> </div> </div>  </div> </section> <section class="section-bucket section-light-bg feature-bucket l-section " data-scroll-target="" id =""> <div class="l-page container"> <div class="row"> <div class="feature-bucket-desc mb-lg col-md-4"> <h2>Highly Resilient Architecture</h2> <p>The architecture is built with resiliency to ensure the high availability of our product.</p> <div class="lazy-image-wrapper feature-bucket-image " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjsd4b3eb015fzgg01aftpkyv-bitmap-copy-3.svg" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjsd4b3eb015fzgg01aftpkyv-bitmap-copy-3.svg" src="https://website-assets-fw.freshworks.com/attachments/cjsd4b3eb015fzgg01aftpkyv-bitmap-copy-3.svg" srcset="https://website-assets-fw.freshworks.com/attachments/cjsd4b3eb015fzgg01aftpkyv-bitmap-copy-3.svg 2x" alt="bitmap copy 3" style= "width: 50%" /> <img class="original-image fadeIn width-50 " alt="bitmap copy 3" title="" src="" srcset="" /> <p>Our secure hosting partner</p> </div> </div> <div class="col-md-8 l-grid"> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjse4u9jl01qj0cg0llfgunpu-group-27.svg);" role="img" aria-label=""></div> <h6>Component Redundancy</h6> <p>All components are deployed in ‘n+1’ mode across multiple availability zones configured in active-active mode behind a load balancing service.</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjse4ww8x01670hg0tbih50zi-group.svg);" role="img" aria-label=""></div> <h6>Highly Scalable DNS</h6> <p>Route users to the best endpoint based on geo-proximity, latency, health, and other considerations.</p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjse69w80024u0cg037c2i65o-plb.svg);" role="img" aria-label=""></div> <h6>Platform Load Balancing</h6> <p>Automatic distribution of application traffic across multiple availability zones that support high availability, auto-scaling, and robust security.</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjse52ugu01uh0cg0p934rl4v-group-52.svg);" role="img" aria-label=""></div> <h6>Data Backup</h6> <p>Near real-time backups are maintained in another AWS Availability Zones. Cloud Snapshots are taken every day and retained for the last seven days.</p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjse56pwf01850hg0xo7a12i2-group-13.svg);" role="img" aria-label=""></div> <h6>Cross Geo Redundancy</h6> <p>Multiple Availability Zones are set up and serve customers in real-time, providing seamless DR capability.</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjse59jhj01a10hg0qtawirpq-info-sec-initiative-copy.svg);" role="img" aria-label=""></div> <h6>Incident & Breach Management</h6> <p>Procedures are established for reporting and tracking incidents for timely communication, investigation, and resolution.</p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjse5y26k01ex0hg09po7u448-group-22.svg);" role="img" aria-label=""></div> <h6>Content Distribution Network</h6> <p>Geographically distributed network of proxy servers and their data centers. The goal is to distribute services spatially relative to end-users to provide high availability and high performance.</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjse66zua01hh0hg0ge2wcqio-custom-url.svg);" role="img" aria-label=""></div> <h6>Security Operations</h6> <p>24x7 monitoring and situation awareness through the detection, containment, and remediation of any suspected or actual security incidents. Tactical rules and data sensors are configured to provide suitable early warnings and alerts. </p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fw.freshworks.com/attachments/cjse6d6nb027i0cg07seh671r-cm.svg);" role="img" aria-label=""></div> <h6>Capacity Management</h6> <p>Proactive capacity monitoring based on conservative thresholds and on-demand capacity expansion capability through our highly elastic hosting partners.</p> </div> </div> </div> </div>  </div> </section> <script type="text/javascript" defer> window.socTrack = { siteid: "www.freshworks.com", isFormTrackingEnabled: false, isApiModeEnabled: true }; (function(i, s, o, g) { var a = s.createElement(o); a.src = g; var m = s.getElementsByTagName('head')[0]; m.appendChild(a); })(window, document, 'script', (/^http:/.test(document.location) ? 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