Welcome to Gainsight's GameChanger Community

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src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:300 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:normal } html {--borderradius-base: 4px;--config--main-border-base-color: #d5d7dbff;--config--main-button-base-font-color: #1a1a1a;--config--main-button-base-font-family: 'Montserrat', sans-serif;;--config--main-button-base-font-weight: 400;--config--main-button-base-radius: 3px;--config--main-button-base-texttransform: none;--config--main-color-alert: #ed5937ff;--config--main-color-brand: #00b3e8ff;--config--main-color-brand-secondary: #00b3e8ff;--config--main-color-contrast: #2aaae1;--config--main-color-day: #f0f2f6;--config--main-color-day-dark: #ededed;--config--main-color-day-light: #fff;--config--main-color-disabled: #f6f8faff;--config--main-color-dusk: #a7aeb5;--config--main-color-dusk-dark: #616a73;--config--main-color-dusk-light: #d5d7db;--config--main-color-highlighted: #B0DFF3;--config--main-color-info: #f79321ff;--config--main-color-night: #1a1a1aff;--config--main-color-night-inverted: #f5f5f5;--config--main-color-night-light: #2b2b2b;--config--main-color-success: #3cb54aff;--config--main-font-base-lineheight: 1.5;--config--main-font-base-stack: 'Montserrat', sans-serif;;--config--main-font-base-style: normal;--config--main-font-base-weight: normal;--config--main-font-secondary: 'Montserrat', sans-serif;;--config--main-fonts: @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:700 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:700 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:normal } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:300 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:normal };--config--main-header-font-weight: 600;--config-anchor-base-color: #00b3e8ff;--config-anchor-base-hover-color: #00b3e8ff;--config-avatar-notification-background-color: #00b3e8ff;--config-body-background-color: #f0f2f6ff;--config-body-wrapper-background-color: transparent;--config-body-wrapper-box-shadow: 0 0 0 transparent;--config-body-wrapper-max-width: 100%;--config-button-cancel-active-background-color: rgba(237, 89, 55, 0.15);--config-button-cancel-active-border-color: #C53311;--config-button-cancel-active-color: #ed5937;--config-button-cancel-background-color: transparent;--config-button-cancel-border-color: #ed5937;--config-button-cancel-border-radius: 4px;--config-button-cancel-border-width: 1px;--config-button-cancel-box-shadow: 0 0 0 transparent;--config-button-cancel-color: #ed5937;--config-button-cancel-hover-background-color: rgba(237, 89, 55, 0.1);--config-button-cancel-hover-border-color: #DD3913;--config-button-cancel-hover-color: #ed5937;--config-button-cta-active-background-color: #177BA6;--config-button-cta-active-border-color: #177BA6;--config-button-cta-active-border-width: 1px;--config-button-cta-active-box-shadow: 0 0 0 transparent;--config-button-cta-active-color: #fff;--config-button-cta-background-color: #153D5E;--config-button-cta-border-color: #153D5E;--config-button-cta-border-radius: 4px;--config-button-cta-border-width: 1px;--config-button-cta-box-shadow: 0 0 0 transparent;--config-button-cta-color: #fff;--config-button-cta-focus-background-color: #133856ff;--config-button-cta-focus-border-color: #009fceff;--config-button-cta-focus-border-width: 1px;--config-button-cta-focus-color: #fff;--config-button-cta-hover-background-color: #1A8CBD;--config-button-cta-hover-border-color: #1A8CBD;--config-button-cta-hover-border-width: 1px;--config-button-cta-hover-box-shadow: 0 0 0 transparent;--config-button-cta-hover-color: #fff;--config-button-cta-spinner-color: #fff;--config-button-cta-spinner-hover-color: #fff;--config-button-secondary-active-background-color: #00779B;--config-button-secondary-active-border-color: #00779B;--config-button-secondary-active-border-width: 1px;--config-button-secondary-active-box-shadow: 0 0 0 transparent;--config-button-secondary-active-color: #fff;--config-button-secondary-background-color: #ffffff;--config-button-secondary-border-color: #153D5E;--config-button-secondary-border-radius: 4px;--config-button-secondary-border-width: 1px;--config-button-secondary-box-shadow: 0 0 0 transparent;--config-button-secondary-color: #153D5E;--config-button-secondary-focus-background-color: #009fceff;--config-button-secondary-focus-border-color: #009fceff;--config-button-secondary-focus-border-width: 1px;--config-button-secondary-focus-color: #153D5E;--config-button-secondary-hover-background-color: #008BB4;--config-button-secondary-hover-border-color: #008BB4;--config-button-secondary-hover-border-width: 1px;--config-button-secondary-hover-box-shadow: 0 0 0 transparent;--config-button-secondary-hover-color: #fff;--config-button-secondary-spinner-color: #fff;--config-button-secondary-spinner-hover-color: #fff;--config-button-toggle-active-background-color: rgba(42, 170, 225, 0.15);--config-button-toggle-active-border-color: #177BA6;--config-button-toggle-active-color: #2aaae1;--config-button-toggle-background-color: transparent;--config-button-toggle-border-color: #2aaae1;--config-button-toggle-border-radius: 4px;--config-button-toggle-border-width: 1px;--config-button-toggle-box-shadow: 0 0 0 transparent;--config-button-toggle-color: #2aaae1;--config-button-toggle-filled-background-color: #00b3e8ff;--config-button-toggle-filled-color: #fff;--config-button-toggle-filled-pseudo-color: #fff;--config-button-toggle-filled-spinner-color: #fff;--config-button-toggle-focus-border-color: #009fceff;--config-button-toggle-hover-background-color: rgba(42, 170, 225, 0.1);--config-button-toggle-hover-border-color: #1A8CBD;--config-button-toggle-hover-color: #2aaae1;--config-button-toggle-on-active-background-color: rgba(42, 170, 225, 0.75);--config-button-toggle-on-active-border-color: #2aaae1;--config-button-toggle-on-active-color: #fff;--config-button-toggle-on-background-color: #48B2EB;--config-button-toggle-on-border-color: #00b3e8;--config-button-toggle-on-border-radius: 4px;--config-button-toggle-on-border-width: 1px;--config-button-toggle-on-box-shadow: 0 0 0 transparent;--config-button-toggle-on-color: #fff;--config-button-toggle-on-hover-background-color: rgba(42, 170, 225, 0.7);--config-button-toggle-on-hover-border-color: #2aaae1;--config-button-toggle-on-hover-color: #fff;--config-button-toggle-outline-background-color: #00b3e8ff;--config-button-toggle-outline-color: #00b3e8ff;--config-button-toggle-outline-pseudo-color: #00b3e8ff;--config-button-toggle-outline-spinner-color: #00b3e8ff;--config-content-type-article-color: #fff;--config-cookie-modal-background-color: rgba(60,60,60,.9);--config-cookie-modal-color: #fff;--config-create-topic-type-icon-color: #1a1a1aff;--config-cta-close-button-color: #a7aeb5;--config-cta-icon-background-color: #00b3e8ff;--config-cta-icon-check: #fff;--config-editor-comment-toolbar-background-color: #fff;--config-editor-comment-toolbar-button-color: #1a1a1aff;--config-editor-comment-toolbar-button-hover-color: #00b3e8ff;--config-footer-background-color: #1a1a1aff;--config-footer-color: #fff;--config-header-color: #1a1a1aff;--config-header-color-inverted: #f5f5f5;--config-hero-background-position: top left;--config-hero-color: #ffffffff;--config-hero-font-weight: bold;--config-hero-stats-background-color: #fff;--config-hero-stats-counter-font-weight: bold;--config-hero-text-shadow: none;--config-input-focus-color: #00b3e8ff;--config-link-base-color: #1a1a1aff;--config-link-base-hover-color: #00b3e8ff;--config-link-hover-decoration: none;--config-main-navigation-background-color: #ffffff;--config-main-navigation-border-bottom-color: #d5d7db;--config-main-navigation-border-top-color: #d5d7db;--config-main-navigation-dropdown-background-color: #fff;--config-main-navigation-dropdown-color: #1a1a1a;--config-main-navigation-dropdown-font-weight: normal;--config-main-navigation-nav-color: #1a1a1a;--config-main-navigation-nav-font-weight: normal;--config-main-navigation-nav-link-color: #00b3e8;--config-main-navigation-search-placeholder-color: #a7aeb5ff;--config-mention-selector-hover-selected-color: #fff;--config-meta-link-font-weight: normal;--config-meta-link-hover-color: #00b3e8ff;--config-meta-text-color: #a7aeb5ff;--config-notification-widget-background-color: #153d5eff;--config-notification-widget-color: #ffffffff;--config-pagination-active-page-color: #00b3e8ff;--config-paging-item-hover-color: #00b3e8ff;--config-pill-color: #fff;--config-powered-by-insided-display: visible;--config-profile-user-statistics-background-color: #fff;--config-sharpen-fonts: true;--config-sidebar-widget-color: #1a1a1aff;--config-sidebar-widget-font-family: 'Montserrat', sans-serif;;--config-sidebar-widget-font-weight: 600;--config-ssi-header-height: auto;--config-ssi-header-mobile-height: auto;--config-subcategory-hero-color: #ffffff;--config-tag-modify-link-color: #00b3e8ff;--config-tag-pill-background-color: #f0f2f6;--config-tag-pill-hover-background-color: #8cffffff;--config-tag-pill-hover-border-color: #00b3e8ff;--config-tag-pill-hover-color: #00b3e8ff;--config-thread-list-best-answer-background-color: #3cb54a0d;--config-thread-list-best-answer-border-color: #3cb54aff;--config-thread-list-mod-break-background: #00b3e80d;--config-thread-list-mod-break-border-color: #00b3e8ff;--config-thread-list-sticky-topic-background: #00b3e8f2;--config-thread-list-sticky-topic-border-color: #00b3e8ff;--config-thread-list-sticky-topic-flag-color: #00b3e8ff;--config-thread-list-topic-button-subscribe-border-width: 1px;--config-thread-list-topic-title-font-weight: bold;--config-thread-pill-answer-background-color: #3cb54aff;--config-thread-pill-author-background-color: #00b3e8ff;--config-thread-pill-author-color: #fff;--config-thread-pill-question-background-color: #f79321ff;--config-thread-pill-question-color: #fff;--config-thread-pill-sticky-background-color: #00b3e8ff;--config-thread-pill-sticky-color: 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customers","selectedCardsPerRow":"5","selectedMobileLayout":"horizontallyScrollable"},"title":"Here for a Gainsight Product?","isNested":null}"><section class="full-width Template-brand-featured qa-quicklinks-container quicklinks-wrapper custom-quicklink quick_links qa-quick_links-container homepage-widget-wrapper widget-container-spacing homepage-widget-wrapper--no-spacing"><div class="sitewidth"><div class="col"><h3 class="widget-title widget__heading quick_links__heading">Here for a Gainsight Product?</h3><h4 class="widget__subheading quick_links__subheading font-normal-weight">Ask questions, find answers, share product ideas and collaborate with our community of Gainsight customers</h4><div class="content--centered quicklink__container horizontally-scrollable fill-space"><article class="featured-topic quicklink__box card-widget-wrapper quicklink-icon" style="--cards-per-row: 5"><a href="https://communities.gainsight.com/p/cs-product" class="quicklink__url" tabIndex="0" target><figure class="figure-padding__icon"><div role="img" aria-label class="lazy padding__icon quicklink__hero" data-src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/7a49cf30-7349-4c95-b20e-b50caf21e240_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/gainsight-us/attachment/7a49cf30-7349-4c95-b20e-b50caf21e240_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="card-widget-title">Customer Success</h3></header><p class="text--meta card-widget-text"></p></div></a></article><article class="featured-topic quicklink__box card-widget-wrapper quicklink-icon" style="--cards-per-row: 5"><a href="https://communities.gainsight.com/p/px-product" class="quicklink__url" tabIndex="0" target><figure class="figure-padding__icon"><div role="img" aria-label class="lazy padding__icon quicklink__hero" data-src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/41586cd9-b90e-401a-a485-5be91e926601_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/gainsight-us/attachment/41586cd9-b90e-401a-a485-5be91e926601_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="card-widget-title">Product Experience</h3></header><p class="text--meta card-widget-text"></p></div></a></article><article class="featured-topic quicklink__box card-widget-wrapper quicklink-icon" style="--cards-per-row: 5"><a href="https://communities.gainsight.com/p/cc-product" class="quicklink__url" tabIndex="0" target><figure class="figure-padding__icon"><div role="img" aria-label class="lazy padding__icon quicklink__hero" data-src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/7beec319-15be-4a5b-a28e-864bed31f271_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/gainsight-us/attachment/7beec319-15be-4a5b-a28e-864bed31f271_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="card-widget-title">Customer Communities</h3></header><p class="text--meta card-widget-text"></p></div></a></article><article class="featured-topic quicklink__box card-widget-wrapper quicklink-icon" style="--cards-per-row: 5"><a href="https://communities.gainsight.com/p/ce-product" class="quicklink__url" tabIndex="0" target><figure class="figure-padding__icon"><div role="img" aria-label class="lazy padding__icon quicklink__hero" data-src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/138be037-c033-4a53-b740-b7edcd43574c_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/gainsight-us/attachment/138be037-c033-4a53-b740-b7edcd43574c_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="card-widget-title">Customer Education</h3></header><p class="text--meta card-widget-text"></p></div></a></article><article class="featured-topic quicklink__box card-widget-wrapper quicklink-icon" style="--cards-per-row: 5"><a href="https://communities.gainsight.com/staircase-ai-by-gainsight-302" class="quicklink__url" tabIndex="0" target><figure class="figure-padding__icon"><div role="img" aria-label class="lazy padding__icon quicklink__hero" data-src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/6c2f2924-2530-4920-8ba5-d90f7a9e78ef_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/gainsight-us/attachment/6c2f2924-2530-4920-8ba5-d90f7a9e78ef_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="card-widget-title">Staircase AI by Gainsight</h3></header><p class="text--meta card-widget-text"></p></div></a></article></div></div></div></section></div> </div> </div> <div class="widget-container widget-container--quick_links widget-container--index-7" data-idx="7"> <div class="widget-placeholder"> <div data-preact="destination/modules/Navigation/quick-links/QuickLinksContainer.sync" class="" data-props="{"data":[{"title":"Customer Success 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Inspiration?","backgroundColor":"#FCC642","backgroundColorDisplay":"solid_color","enablePicker":false,"hideSpacingWithUpperWidget":true,"paddingToTopAndBottom":true,"activeSection":"WIDGET STYLE","subtitle":"Explore, discover and share industry best practices, case studies and inspiration","selectedCardsPerRow":"4","selectedMobileLayout":"horizontallyScrollable"},"title":"Here for Inspiration?","isNested":null}"><section class="full-width Template-brand-featured qa-quicklinks-container quicklinks-wrapper custom-quicklink quick_links qa-quick_links-container homepage-widget-wrapper widget-container-spacing homepage-widget-wrapper--no-spacing" style="background-color: #FCC642;"><div class="sitewidth"><div class="col"><h3 class="widget-title widget__heading quick_links__heading">Here for Inspiration?</h3><h4 class="widget__subheading quick_links__subheading font-normal-weight">Explore, discover and share industry best practices, case studies and inspiration</h4><div class="content--centered quicklink__container horizontally-scrollable"><article class="featured-topic quicklink__box card-widget-wrapper quicklink-icon" style="--cards-per-row: 4"><a href="https://communities.gainsight.com/deliver-customer-success-9" class="quicklink__url" tabIndex="0" target><figure class="figure-padding__icon"><div role="img" aria-label class="lazy padding__icon quicklink__hero" data-src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/af20a86e-9600-42dd-ac4e-35f3153ef06b_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/gainsight-us/attachment/af20a86e-9600-42dd-ac4e-35f3153ef06b_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="card-widget-title">Customer Success Programs</h3></header><p class="text--meta card-widget-text"></p></div></a></article><article class="featured-topic quicklink__box card-widget-wrapper quicklink-icon" style="--cards-per-row: 4"><a href="https://communities.gainsight.com/drive-product-adoption-10" class="quicklink__url" tabIndex="0" target><figure class="figure-padding__icon"><div role="img" aria-label class="lazy padding__icon quicklink__hero" data-src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/8f1e1521-2152-4dd1-a469-8ff88249fbea_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/gainsight-us/attachment/8f1e1521-2152-4dd1-a469-8ff88249fbea_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="card-widget-title">Digital Product Adoption</h3></header><p class="text--meta card-widget-text"></p></div></a></article><article class="featured-topic quicklink__box card-widget-wrapper quicklink-icon" style="--cards-per-row: 4"><a href="https://communities.gainsight.com/build-communities-11" class="quicklink__url" tabIndex="0" target><figure class="figure-padding__icon"><div role="img" aria-label class="lazy padding__icon quicklink__hero" data-src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/2a3a213c-a218-4516-ae7c-372c603b096b_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/gainsight-us/attachment/2a3a213c-a218-4516-ae7c-372c603b096b_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="card-widget-title">Community Building Strategies</h3></header><p class="text--meta card-widget-text"></p></div></a></article><article class="featured-topic quicklink__box card-widget-wrapper quicklink-icon" style="--cards-per-row: 4"><a href="https://communities.gainsight.com/foster-learning-education-13" class="quicklink__url" tabIndex="0" target><figure class="figure-padding__icon"><div role="img" aria-label class="lazy padding__icon quicklink__hero" data-src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/7dd0ed5a-7ffb-4b4a-8faa-c3a797c14f1c_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/gainsight-us/attachment/7dd0ed5a-7ffb-4b4a-8faa-c3a797c14f1c_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="card-widget-title">Learning and Education</h3></header><p class="text--meta card-widget-text"></p></div></a></article></div></div></div></section></div> </div> </div> <div class="widget-container widget-container--featured_topics widget-container--index-8" data-idx="8"> <div class="widget-placeholder"> <div data-preact="destination/modules/Navigation/widget-featured-topics/index.sync" class="" data-props="{"config":{"topics":[{"id":26393,"type":"discussion"}],"firstTopicsNumber":1,"buttonLabel":"","buttonURL":"","subtitle":"","backgroundColor":"","title":"Spotlight","enablePicker":false,"hideSpacingWithUpperWidget":false,"paddingToTopAndBottom":false,"activeSection":"CONTENT","selectedDisplayViewPreference":"Card","maxNumberOfItems":5,"selectedCardsPerRow":2},"featuredTopics":[{"url":"https:\/\/communities.gainsight.com\/all-about-pulse-8\/congrats-to-the-pulse-europe-2024-gamechanger-award-winners-26393","title":"Congrats to the Pulse Europe 2024 GameChanger Award Winners!","description":"<p>Every year at\u00a0<a href=\"https:\/\/www.gainsight.com\/blog\/pulse-europe-2024-shaping-the-future-of-customer-success-in-an-ai-wonderland\/\" rel=\"noopener noreferrer\" target=\"_blank\">Pulse Europe<\/a>, we recognize European industry leaders who have made significant contributions to the field of customer success (CS), driving innovation and transforming the way businesses engage with their customers.<\/p><p>Without further ado, put your hands together for this year\u2019s Pulse Europe GameChanger Award Winners!<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/5e3a1ea1-b669-4186-bb4a-3533dc9d9869.jpg\" \/><\/figure><h2><strong>The Architect : Odido, Jason de Krijger \u200b\u00a0\u200b<user-mention data-id=\"14558\">@Jason_Odido<\/user-mention>\u00a0<\/strong><\/h2><p>The Architect Award recognizes the individual or team that has gone above and beyond to build a thriving\u00a0<a href=\"https:\/\/www.gainsight.com\/customer-communities\/\" rel=\"noopener noreferrer\" target=\"_blank\">customer community<\/a>. The Architect is a visionary leader who understands the power of community to drive customer engagement, loyalty, and success. They are adept at creating a space that is not only informative and helpful, but also fosters a sense of belonging and connection.<\/p><p>This year, The Architect goes to \u2026 (drumroll, please) \u2026 \u200b<user-mention data-id=\"14558\">@Jason_Odido<\/user-mention>, Community Manager at<a href=\"https:\/\/www.odido.nl\/\" rel=\"noopener noreferrer\" target=\"_blank\">\u00a0Odido<\/a>.<\/p><p>Odido is the largest mobile phone company in the Netherlands\u2014and offers the best mobile network in the world. The company wants everyone to be able to easily participate in the digital technology of today and tomorrow\u2014and have fun while doing it.<\/p><p>Jason de Krijger wins this year\u2019s Architect Award for masterfully overcoming the challenges of a rebrand. He was able to expand and connect the Odido customer base by ensuring a smooth journey and offering self-service tools. Well done, Jason!<\/p><h2><strong>The Challenger: Lighthouse Intelligence, Pedro Adolfi\u00a0<\/strong><\/h2><p>The Challenger Award recognizes an organization that has not only weathered unforeseen challenges but has emerged stronger, showcasing an unwavering commitment to the success of their people, customers, and community. Even in the face of uncertainty, this Challenger thinks beyond products and strategic plans, focusing on the positive impact they can have on the people they serve.<\/p><p>This year, The Challenger goes to \u2026 (drumroll, please) \u2026 Pedro Adolfi, Senior Digital CS Lead at\u00a0<a href=\"https:\/\/www.mylighthouse.com\/\" rel=\"noopener noreferrer\" target=\"_blank\">Lighthouse Intelligence<\/a>.<\/p><p>Serving the travel and hospitality industry, Lighthouse is the technology platform that turns data complexity into revenue growth. They empower their customers to discover hidden insights, capture missed opportunities, and move faster while working smarter. But the Lighthouse team had a problem: outdated customer success tactics that left some customer cohorts unmanaged.<\/p><p>Enter Pedro Adolfi, our Digital CS hero of this award show. Adolfi solved for reactive customer communication, low adoption rates, and unstandardized one-to-one onboarding processes. Wow! He achieved this by defining and segmenting an intended customer lifecycle to impact retention, avoid overwhelming customers, and create synergy between manual and digital efforts. Well done, Pedro!<\/p><h2><strong>The Defender: Blue Yonder, \u200b<user-mention data-id=\"7315\">@charu smita<\/user-mention>\u00a0<\/strong><\/h2><p>This award recognizes an organization that has strategically fortified its defenses against churn and empowered its customers through a robust and transformative customer education program. The Defender embodies a proactive and knowledge-driven approach to equip customers with the tools and resources they need to thrive. This award celebrates visionary leaders who understand that knowledge is the ultimate shield, preventing customer frustrations and driving long-term success.<\/p><p>This year, The Defender Award goes to \u2026 (drumroll, please) \u2026 \u200b<user-mention data-id=\"7315\">@charu smita<\/user-mention>, Director of Digital Experience at\u00a0<a href=\"https:\/\/blueyonder.com\/\" rel=\"noopener noreferrer\" target=\"_blank\">Blue Yonder<\/a>.<\/p><p>Blue Yonder is an AI-powered, autonomous, end-to-end supply chain network. Their technology transforms how their customers do business, turning uncertainty into opportunity.<\/p><p>Well done, Charu and team!<\/p><h2>The Dream Team: Mews<\/h2><p>The Dream Team Award celebrates the extraordinary achievements of a cross-functional team that has redefined collaboration and united behind the common goal of customer success. The Dream Team exemplifies the power of synergy, where diverse perspectives and expertise come together to create seamless and impactful customer experiences. This team understands that success requires breaking down silos and fostering a culture of open communication, shared accountability, and unwavering commitment to the customer.<\/p><p>This year, The Dream Team Award goes to \u2026 (drumroll, please) \u2026\u00a0\u00a0<a href=\"https:\/\/mews.com\/en\" rel=\"noopener noreferrer\" target=\"_blank\">Mews!<\/a>\u00a0The unstoppable Dream Team assembled included:<\/p><ul><li>\u200b<user-mention data-id=\"7300\">@sarahmasterton-brown<\/user-mention>, Head of Community Management<\/li>\t<li>\u200b<user-mention data-id=\"4206\">@pmccrudden<\/user-mention>, Gainsight Administrator, Customer Operations<\/li>\t<li>\u200b<user-mention data-id=\"8952\">@Hadley O'Dwyer<\/user-mention>\u00a0, Director, Customer Operations,<\/li>\t<li>\u200b<user-mention data-id=\"9670\">@brenna.oneill<\/user-mention>\u00a0\u00a0Instructional Design Lead, Customer Operations<\/li><\/ul><p>Mews offers an intuitive and innovative property management system that allows their customers to spend less time at computers and more time focused on guests. However, faced with a resource-intensive onboarding process that slowed time to value for our customers, the Mews team saw an opportunity to leverage the power of community to drive customer success.<\/p><p>The Mews Dream Team implemented a Digital Onboarding solution. This low-touch, self-guided approach allowed customers to set up their property management systems efficiently, with in-app guides, automated feedback loops, and localized support across five languages. And did we mention the Mews Community drives engagement throughout the customer journey? We think that\u2019s a dream come true.<\/p><h2><strong>The Transformational Leader: Commercetools, Hauke Rahm <\/strong>\u200b<user-mention data-id=\"13585\">@hauke.rahm<\/user-mention>\u00a0<\/h2><p>The Transformational Leader Award goes to an individual who has driven transformative change within their organization by elevating customer success and product experience as strategic priorities. The Transformational Leader personifies a deep understanding of the customer journey, leveraging Gainsight\u2019s comprehensive platform to implement innovative solutions, drive measurable results, and ultimately achieve sustainable growth.<\/p><p>This year, The Transformational Leader Award goes to \u2026 (drumroll, please) \u2026\u00a0 \u200b<user-mention data-id=\"13585\">@hauke.rahm<\/user-mention>, VP of Customer Success,\u00a0<a href=\"https:\/\/commercetools.com\/\" rel=\"noopener noreferrer\" target=\"_blank\">Commercetools<\/a>.<\/p><p>Commercetools empowers customers to build and run outstanding shopping experiences with remarkable simplicity, limitless scale, and lightning-fast speed.<\/p><p>Hauke Rahm recognized that transforming the Commercetools Customer Success team to become more scalable as their customer base grew required a full reevaluation of when, how, and how frequently they engaged with their customers. By tackling customer engagement head-on as a 2024 priority, Rahm updated customer health scoring, embraced\u00a0<a href=\"https:\/\/www.gainsight.com\/logo\/g2-leader-enterprise-spring-2024-2-2-2\/\" rel=\"noopener noreferrer\" target=\"_blank\">AI tools for Customer Success Managers<\/a>, and launched the Commercetools Community. The impact? Increased customer participation and feedback, renewal improvement, and upsell and cross-sell success. Well done, Hauke and team!<\/p><p>Congratulations, GameChangers! We wouldn\u2019t be able to shape an industry without you.<\/p><p>Want more inspiration? Check out some amazing customer stories\u00a0<a href=\"https:\/\/www.gainsight.com\/customers\/\" rel=\"noopener noreferrer\" target=\"_blank\">here<\/a>!<\/p>","id":26393,"featuredImage":"","label":"","replyCount":0,"views":21,"post":{"id":117407,"author":{"id":4082,"url":"\/members\/dshorter-4082","name":"dshorter","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/1cc3a08f-b3b1-45f3-99e3-2db5f23587f3.png","userTitle":"Gainsight Employee \u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f"},"userLevel":5,"badges":[{"title":"Gainsight Associate Admin: Level 1","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg"},{"title":"Pulse 2022 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png"},{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"}],"isBanned":false},"content":"<p>Every year at\u00a0<a href=\"https:\/\/www.gainsight.com\/blog\/pulse-europe-2024-shaping-the-future-of-customer-success-in-an-ai-wonderland\/\" rel=\"noopener noreferrer\" target=\"_blank\">Pulse Europe<\/a>, we recognize European industry leaders who have made significant contributions to the field of customer success (CS), driving innovation and transforming the way businesses engage with their customers.<\/p><p>Without further ado, put your hands together for this year\u2019s Pulse Europe GameChanger Award Winners!<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/5e3a1ea1-b669-4186-bb4a-3533dc9d9869.jpg\" \/><\/figure><h2><strong>The Architect : Odido, Jason de Krijger \u200b\u00a0\u200b<user-mention data-id=\"14558\">@Jason_Odido<\/user-mention>\u00a0<\/strong><\/h2><p>The Architect Award recognizes the individual or team that has gone above and beyond to build a thriving\u00a0<a href=\"https:\/\/www.gainsight.com\/customer-communities\/\" rel=\"noopener noreferrer\" target=\"_blank\">customer community<\/a>. The Architect is a visionary leader who understands the power of community to drive customer engagement, loyalty, and success. They are adept at creating a space that is not only informative and helpful, but also fosters a sense of belonging and connection.<\/p><p>This year, The Architect goes to \u2026 (drumroll, please) \u2026 \u200b<user-mention data-id=\"14558\">@Jason_Odido<\/user-mention>, Community Manager at<a href=\"https:\/\/www.odido.nl\/\" rel=\"noopener noreferrer\" target=\"_blank\">\u00a0Odido<\/a>.<\/p><p>Odido is the largest mobile phone company in the Netherlands\u2014and offers the best mobile network in the world. The company wants everyone to be able to easily participate in the digital technology of today and tomorrow\u2014and have fun while doing it.<\/p><p>Jason de Krijger wins this year\u2019s Architect Award for masterfully overcoming the challenges of a rebrand. He was able to expand and connect the Odido customer base by ensuring a smooth journey and offering self-service tools. Well done, Jason!<\/p><h2><strong>The Challenger: Lighthouse Intelligence, Pedro Adolfi\u00a0<\/strong><\/h2><p>The Challenger Award recognizes an organization that has not only weathered unforeseen challenges but has emerged stronger, showcasing an unwavering commitment to the success of their people, customers, and community. Even in the face of uncertainty, this Challenger thinks beyond products and strategic plans, focusing on the positive impact they can have on the people they serve.<\/p><p>This year, The Challenger goes to \u2026 (drumroll, please) \u2026 Pedro Adolfi, Senior Digital CS Lead at\u00a0<a href=\"https:\/\/www.mylighthouse.com\/\" rel=\"noopener noreferrer\" target=\"_blank\">Lighthouse Intelligence<\/a>.<\/p><p>Serving the travel and hospitality industry, Lighthouse is the technology platform that turns data complexity into revenue growth. They empower their customers to discover hidden insights, capture missed opportunities, and move faster while working smarter. But the Lighthouse team had a problem: outdated customer success tactics that left some customer cohorts unmanaged.<\/p><p>Enter Pedro Adolfi, our Digital CS hero of this award show. Adolfi solved for reactive customer communication, low adoption rates, and unstandardized one-to-one onboarding processes. Wow! He achieved this by defining and segmenting an intended customer lifecycle to impact retention, avoid overwhelming customers, and create synergy between manual and digital efforts. Well done, Pedro!<\/p><h2><strong>The Defender: Blue Yonder, \u200b<user-mention data-id=\"7315\">@charu smita<\/user-mention>\u00a0<\/strong><\/h2><p>This award recognizes an organization that has strategically fortified its defenses against churn and empowered its customers through a robust and transformative customer education program. The Defender embodies a proactive and knowledge-driven approach to equip customers with the tools and resources they need to thrive. This award celebrates visionary leaders who understand that knowledge is the ultimate shield, preventing customer frustrations and driving long-term success.<\/p><p>This year, The Defender Award goes to \u2026 (drumroll, please) \u2026 \u200b<user-mention data-id=\"7315\">@charu smita<\/user-mention>, Director of Digital Experience at\u00a0<a href=\"https:\/\/blueyonder.com\/\" rel=\"noopener noreferrer\" target=\"_blank\">Blue Yonder<\/a>.<\/p><p>Blue Yonder is an AI-powered, autonomous, end-to-end supply chain network. Their technology transforms how their customers do business, turning uncertainty into opportunity.<\/p><p>Well done, Charu and team!<\/p><h2>The Dream Team: Mews<\/h2><p>The Dream Team Award celebrates the extraordinary achievements of a cross-functional team that has redefined collaboration and united behind the common goal of customer success. The Dream Team exemplifies the power of synergy, where diverse perspectives and expertise come together to create seamless and impactful customer experiences. This team understands that success requires breaking down silos and fostering a culture of open communication, shared accountability, and unwavering commitment to the customer.<\/p><p>This year, The Dream Team Award goes to \u2026 (drumroll, please) \u2026\u00a0\u00a0<a href=\"https:\/\/mews.com\/en\" rel=\"noopener noreferrer\" target=\"_blank\">Mews!<\/a>\u00a0The unstoppable Dream Team assembled included:<\/p><ul><li>\u200b<user-mention data-id=\"7300\">@sarahmasterton-brown<\/user-mention>, Head of Community Management<\/li>\t<li>\u200b<user-mention data-id=\"4206\">@pmccrudden<\/user-mention>, Gainsight Administrator, Customer Operations<\/li>\t<li>\u200b<user-mention data-id=\"8952\">@Hadley O'Dwyer<\/user-mention>\u00a0, Director, Customer Operations,<\/li>\t<li>\u200b<user-mention data-id=\"9670\">@brenna.oneill<\/user-mention>\u00a0\u00a0Instructional Design Lead, Customer Operations<\/li><\/ul><p>Mews offers an intuitive and innovative property management system that allows their customers to spend less time at computers and more time focused on guests. However, faced with a resource-intensive onboarding process that slowed time to value for our customers, the Mews team saw an opportunity to leverage the power of community to drive customer success.<\/p><p>The Mews Dream Team implemented a Digital Onboarding solution. This low-touch, self-guided approach allowed customers to set up their property management systems efficiently, with in-app guides, automated feedback loops, and localized support across five languages. And did we mention the Mews Community drives engagement throughout the customer journey? We think that\u2019s a dream come true.<\/p><h2><strong>The Transformational Leader: Commercetools, Hauke Rahm <\/strong>\u200b<user-mention data-id=\"13585\">@hauke.rahm<\/user-mention>\u00a0<\/h2><p>The Transformational Leader Award goes to an individual who has driven transformative change within their organization by elevating customer success and product experience as strategic priorities. The Transformational Leader personifies a deep understanding of the customer journey, leveraging Gainsight\u2019s comprehensive platform to implement innovative solutions, drive measurable results, and ultimately achieve sustainable growth.<\/p><p>This year, The Transformational Leader Award goes to \u2026 (drumroll, please) \u2026\u00a0 \u200b<user-mention data-id=\"13585\">@hauke.rahm<\/user-mention>, VP of Customer Success,\u00a0<a href=\"https:\/\/commercetools.com\/\" rel=\"noopener noreferrer\" target=\"_blank\">Commercetools<\/a>.<\/p><p>Commercetools empowers customers to build and run outstanding shopping experiences with remarkable simplicity, limitless scale, and lightning-fast speed.<\/p><p>Hauke Rahm recognized that transforming the Commercetools Customer Success team to become more scalable as their customer base grew required a full reevaluation of when, how, and how frequently they engaged with their customers. By tackling customer engagement head-on as a 2024 priority, Rahm updated customer health scoring, embraced\u00a0<a href=\"https:\/\/www.gainsight.com\/logo\/g2-leader-enterprise-spring-2024-2-2-2\/\" rel=\"noopener noreferrer\" target=\"_blank\">AI tools for Customer Success Managers<\/a>, and launched the Commercetools Community. The impact? Increased customer participation and feedback, renewal improvement, and upsell and cross-sell success. Well done, Hauke and team!<\/p><p>Congratulations, GameChangers! We wouldn\u2019t be able to shape an industry without you.<\/p><p>Want more inspiration? Check out some amazing customer stories\u00a0<a href=\"https:\/\/www.gainsight.com\/customers\/\" rel=\"noopener noreferrer\" target=\"_blank\">here<\/a>!<\/p>","url":"\/all-about-pulse-8\/congrats-to-the-pulse-europe-2024-gamechanger-award-winners-26393?postid=117407#post117407","creationDate":"2024-11-22T19:38:11+0000","relativeCreationDate":"9 days ago"},"contentType":"discussion","type":0,"likes":2,"hasCurrentUserLiked":false,"hasBestAnswer":false}],"serverSideProps":{"topics":[{"id":26393,"type":"discussion"}]},"allProductAreas":[{"id":"13","name":"CC Analytics & Reporting"},{"id":"14","name":"CC API & Integrations"},{"id":"15","name":"CC Community"},{"id":"16","name":"CC Customization"},{"id":"17","name":"CC Email Campaigns"},{"id":"18","name":"CC Embeddable Widgets"},{"id":"19","name":"CC Events"},{"id":"20","name":"CC Gamification & Engagement"},{"id":"21","name":"CC Groups"},{"id":"22","name":"CC Ideation"},{"id":"23","name":"CC Knowledge Base"},{"id":"24","name":"CC 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data-entity="featured-topics"><article class="featured-topic featured-topic--full-width" style="--cards-per-row: 2"><a href="https://communities.gainsight.com/all-about-pulse-8/congrats-to-the-pulse-europe-2024-gamechanger-award-winners-26393" class="featured-topic__url-link" data-track-type="click" data-element-name="Topic link" title="Congrats to the Pulse Europe 2024 GameChanger Award Winners!" aria-label="Congrats to the Pulse Europe 2024 GameChanger Award Winners!"></a></article></div></div></div></section></div> </div> </div> <div class="widget-container widget-container--container_2_1 widget-container--index-9" data-idx="9"> <div class="widget-placeholder"> </div> </div> <div class="widget-container widget-container--container_2_1 widget-container--index-10" data-idx="10"> <div class="widget-placeholder"> <div class="full-width Template-content"><div class="sitewidth custom-content-stream_with_sidebar homepage-widget-wrapper widget-wrapper" ><div class="col col--main has--side 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\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Good morning,<\/p><p>\u00a0<\/p><p>I am taking over our community and and updating the flow of status\u2019 for ideas.<\/p><p>Currently all open suggestions are in a status of \u201cReceived\u201d which is the default status.<\/p><p>I would like to bulk update the status of all these items to the next status in the flow \u201cReviewed- open\u201d so my clients knows that they have been reviewed. Is this possible?<\/p><p>\u00a0<\/p><p>If it is not possible, is it possible to change the Default status, so I can ceate a new status for all new ideas?\u00a0<\/p><p>\u00a0<\/p><p>Thanks a lot<\/p><p>jon<\/p>","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/bulk-update-the-status-of-all-ideas-26451","creationDate":"2024-11-29T10:40:36+0000","relativeCreationDate":"3 days ago"},"isTopicUnread":true,"privateId":8067,"id":26451,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":17,"isIdeation":false,"url":"\/customer-communities-cc-17","title":"Customer Communities (CC)","description":"Discover how to build engaging, vibrant communities with the CC platform"},"url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/bulk-update-the-status-of-all-ideas-26451","title":"Bulk update the status of all ideas","lastPost":{"id":25236,"author":{"id":7338,"url":"\/members\/kenneth-r-7338","name":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png","userTitle":"Gainsight Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f"},"userLevel":7,"badges":[{"title":"Gainsight Beta Buddy","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png"},{"title":"Pulse 2022 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png"},{"title":"Pulse 2022 Track Leader","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png"},{"title":"Pulse 2023 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png"},{"title":"Pulse 2023 Speaker","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png"},{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"}],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/bulk-update-the-status-of-all-ideas-26451?postid=117576#post117576","creationDate":"2024-12-02T12:19:00+0000","relativeCreationDate":"3 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":0,"relevantPost":{"id":26451,"author":{"id":8662,"url":"\/members\/jonsynnott-8662","name":"Jonsynnott","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/3699b2b6-2bb6-4485-869a-734f28f5503c.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Good morning,<\/p><p>\u00a0<\/p><p>I am taking over our community and and updating the flow of status\u2019 for ideas.<\/p><p>Currently all open suggestions are in a status of \u201cReceived\u201d which is the default status.<\/p><p>I would like to bulk update the status of all these items to the next status in the flow \u201cReviewed- open\u201d so my clients knows that they have been reviewed. Is this possible?<\/p><p>\u00a0<\/p><p>If it is not possible, is it possible to change the Default status, so I can ceate a new status for all new ideas?\u00a0<\/p><p>\u00a0<\/p><p>Thanks a lot<\/p><p>jon<\/p>","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/bulk-update-the-status-of-all-ideas-26451","creationDate":"2024-11-29T10:40:36+0000","relativeCreationDate":"3 days ago"},"numberOfViews":17,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/discuss-gainsight-products-14","categoryId":14,"title":"Discuss Gainsight Products","metaRobots":"index, follow","type":0},"lastPostId":"25236"},{"firstPost":{"id":26425,"author":{"id":8707,"url":"\/members\/daniele-cmty-8707","name":"Daniele Cmty","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/26433361-f17a-40fd-b26a-b5501ae42ec3.png","userTitle":"Helper \u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Helper \u2b50\ufe0f\u2b50\ufe0f"},"userLevel":3,"badges":[{"title":"Pulse 2023 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png"},{"title":"inSpired Alumni","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9841a9c7-e2cd-460d-b12c-c4ed2860997b_thumb.png"}],"isBanned":false},"content":"<p>Hi there, as the title says:<\/p><p>We wanted to know if it\u2019s\u00a0possible to GET Custom User Profile Fields via API?<\/p><p>Specifically with the \u201c<a href=\"?\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">Fetches all Users<\/a>\u201d Call, but generally speaking as well.<\/p><p>\u00a0<\/p><p>If I do a user export or a Segment Export, I will see the Custom User Profile Fields. I would like to ask if this is possible via API as well.<\/p><p>\u00a0<\/p><p>Use case: We might ask some\u00a0our users <strong>upon registration<\/strong> to opt in to a different category of newsletters, and to our UX Research Programs. We might do this with a Radio Button and\/or Checkbox. I wanted to push certain user contacts into an e.g. Mailing List or into Salesforce (via API or via Zapier) based on whether\/not they selected which checkbox \/ button (upon signup or afterwards in their profile).<\/p><p>Thank you very much in advance!<\/p>","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/is-it-possible-to-get-custom-user-profile-fields-via-api-26425","creationDate":"2024-11-27T15:27:40+0000","relativeCreationDate":"5 days ago"},"isTopicUnread":true,"privateId":8064,"id":26425,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":17,"isIdeation":false,"url":"\/customer-communities-cc-17","title":"Customer Communities (CC)","description":"Discover how to build engaging, vibrant communities with the CC platform"},"url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/is-it-possible-to-get-custom-user-profile-fields-via-api-26425","title":"Is it possible to GET Custom User Profile Fields via API?","lastPost":{"id":25235,"author":{"id":8707,"url":"\/members\/daniele-cmty-8707","name":"Daniele Cmty","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/26433361-f17a-40fd-b26a-b5501ae42ec3.png","userTitle":"Helper \u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Helper \u2b50\ufe0f\u2b50\ufe0f"},"userLevel":3,"badges":[{"title":"Pulse 2023 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png"},{"title":"inSpired Alumni","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9841a9c7-e2cd-460d-b12c-c4ed2860997b_thumb.png"}],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/is-it-possible-to-get-custom-user-profile-fields-via-api-26425?postid=117575#post117575","creationDate":"2024-12-02T12:12:53+0000","relativeCreationDate":"4 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":1,"relevantPost":{"id":26425,"author":{"id":8707,"url":"\/members\/daniele-cmty-8707","name":"Daniele Cmty","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/26433361-f17a-40fd-b26a-b5501ae42ec3.png","userTitle":"Helper \u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Helper \u2b50\ufe0f\u2b50\ufe0f"},"userLevel":3,"badges":[{"title":"Pulse 2023 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png"},{"title":"inSpired Alumni","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9841a9c7-e2cd-460d-b12c-c4ed2860997b_thumb.png"}],"isBanned":false},"content":"<p>Hi there, as the title says:<\/p><p>We wanted to know if it\u2019s\u00a0possible to GET Custom User Profile Fields via API?<\/p><p>Specifically with the \u201c<a href=\"?\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">Fetches all Users<\/a>\u201d Call, but generally speaking as well.<\/p><p>\u00a0<\/p><p>If I do a user export or a Segment Export, I will see the Custom User Profile Fields. I would like to ask if this is possible via API as well.<\/p><p>\u00a0<\/p><p>Use case: We might ask some\u00a0our users <strong>upon registration<\/strong> to opt in to a different category of newsletters, and to our UX Research Programs. We might do this with a Radio Button and\/or Checkbox. I wanted to push certain user contacts into an e.g. Mailing List or into Salesforce (via API or via Zapier) based on whether\/not they selected which checkbox \/ button (upon signup or afterwards in their profile).<\/p><p>Thank you very much in advance!<\/p>","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/is-it-possible-to-get-custom-user-profile-fields-via-api-26425","creationDate":"2024-11-27T15:27:40+0000","relativeCreationDate":"5 days ago"},"numberOfViews":22,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/discuss-gainsight-products-14","categoryId":14,"title":"Discuss Gainsight Products","metaRobots":"index, follow","type":0},"lastPostId":"25235"},{"firstPost":{"id":26410,"author":{"id":14554,"url":"\/members\/vikas-14554","name":"Vikas","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/a92fa527-507f-4cd4-8a22-90cd77f8744a.png","userTitle":"Contributor \u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi Team,\u00a0<\/p><p>\u00a0<\/p><p>Is there an option to create a custom page of pop up window kind of an option to input (Optional information) on why an Admin\/Moderator is erasing or disapproving an user who has tried to register to a our community.\u00a0<\/p><p>If we can create it how? and will\u00a0this information be stored in the meta data.\u00a0<\/p>","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/disapproving-erasing-unregistered-users-from-user-overview-26410","creationDate":"2024-11-26T07:04:04+0000","relativeCreationDate":"6 days ago"},"isTopicUnread":true,"privateId":8061,"id":26410,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":17,"isIdeation":false,"url":"\/customer-communities-cc-17","title":"Customer Communities (CC)","description":"Discover how to build engaging, vibrant communities with the CC platform"},"url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/disapproving-erasing-unregistered-users-from-user-overview-26410","title":"Disapproving\/Erasing unregistered users from user overview","lastPost":{"id":25231,"author":{"id":7338,"url":"\/members\/kenneth-r-7338","name":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png","userTitle":"Gainsight Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f"},"userLevel":7,"badges":[{"title":"Gainsight Beta Buddy","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png"},{"title":"Pulse 2022 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png"},{"title":"Pulse 2022 Track Leader","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png"},{"title":"Pulse 2023 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png"},{"title":"Pulse 2023 Speaker","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png"},{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"}],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/disapproving-erasing-unregistered-users-from-user-overview-26410?postid=117571#post117571","creationDate":"2024-12-02T11:48:27+0000","relativeCreationDate":"4 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":26410,"author":{"id":14554,"url":"\/members\/vikas-14554","name":"Vikas","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/a92fa527-507f-4cd4-8a22-90cd77f8744a.png","userTitle":"Contributor \u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi Team,\u00a0<\/p><p>\u00a0<\/p><p>Is there an option to create a custom page of pop up window kind of an option to input (Optional information) on why an Admin\/Moderator is erasing or disapproving an user who has tried to register to a our community.\u00a0<\/p><p>If we can create it how? and will\u00a0this information be stored in the meta data.\u00a0<\/p>","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/disapproving-erasing-unregistered-users-from-user-overview-26410","creationDate":"2024-11-26T07:04:04+0000","relativeCreationDate":"6 days ago"},"numberOfViews":11,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/discuss-gainsight-products-14","categoryId":14,"title":"Discuss Gainsight Products","metaRobots":"index, follow","type":0},"lastPostId":"25231"},{"firstPost":{"id":26399,"author":{"id":14839,"url":"\/members\/kristineo-14839","name":"kristineo","avatar":"","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi everyone!\u00a0<\/p><p>\u00a0<\/p><p>I\u2019m currently trying to create a custom view in our content overview and was wondering if we\u2019re able to input multiple search terms and utilize some of the typical web search engine tricks. For example, using <em>\u201cOR\u201d\u00a0<\/em>(ex. \u201capples\u201d OR oranges\u201d) or \u201cAND\u201d (\u201capples\u201d AND \u201coranges\u201d). Some other examples <a href=\"https:\/\/renowebdesigner.medium.com\/search-mulitple-words-simultaneously-on-google-c4100b36c7bf#:~:text=%E2%80%94%20Use%20parentheses%20to%20group%20terms,the%20phrase%20%E2%80%9C2024%20predictions%E2%80%9D.\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">here<\/a>. Or do we have to create different views for each term?\u00a0<\/p>","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/multiple-search-terms-in-content-overview-26399","creationDate":"2024-11-23T02:42:57+0000","relativeCreationDate":"9 days ago"},"isTopicUnread":true,"privateId":8057,"id":26399,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":17,"isIdeation":false,"url":"\/customer-communities-cc-17","title":"Customer Communities (CC)","description":"Discover how to build engaging, vibrant communities with the CC platform"},"url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/multiple-search-terms-in-content-overview-26399","title":"Multiple search terms in Content Overview?","lastPost":{"id":25230,"author":{"id":7807,"url":"\/members\/olimarrio-7807","name":"olimarrio","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/f739ea61-841e-404d-b7ef-7f7a393aaad1.png","userTitle":"Gainsight Employee \u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f"},"userLevel":5,"badges":[{"title":"Pulse 2022 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png"},{"title":"Pulse 2023 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png"},{"title":"Pulse 2023 Track Leader","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/c0e9fa64-7d2e-4019-9687-1bc1fe98c53e_thumb.png"},{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"},{"title":"Pulse 2024 Track Leader","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2cd97cfb-148d-4526-a7e0-025c4fd8b904_thumb.png"}],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/multiple-search-terms-in-content-overview-26399?postid=117569#post117569","creationDate":"2024-12-02T10:27:10+0000","relativeCreationDate":"5 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":26399,"author":{"id":14839,"url":"\/members\/kristineo-14839","name":"kristineo","avatar":"","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi everyone!\u00a0<\/p><p>\u00a0<\/p><p>I\u2019m currently trying to create a custom view in our content overview and was wondering if we\u2019re able to input multiple search terms and utilize some of the typical web search engine tricks. For example, using <em>\u201cOR\u201d\u00a0<\/em>(ex. \u201capples\u201d OR oranges\u201d) or \u201cAND\u201d (\u201capples\u201d AND \u201coranges\u201d). Some other examples <a href=\"https:\/\/renowebdesigner.medium.com\/search-mulitple-words-simultaneously-on-google-c4100b36c7bf#:~:text=%E2%80%94%20Use%20parentheses%20to%20group%20terms,the%20phrase%20%E2%80%9C2024%20predictions%E2%80%9D.\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">here<\/a>. Or do we have to create different views for each term?\u00a0<\/p>","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/multiple-search-terms-in-content-overview-26399","creationDate":"2024-11-23T02:42:57+0000","relativeCreationDate":"9 days ago"},"numberOfViews":25,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/discuss-gainsight-products-14","categoryId":14,"title":"Discuss Gainsight Products","metaRobots":"index, follow","type":0},"lastPostId":"25230"},{"firstPost":{"id":26454,"author":{"id":14976,"url":"\/members\/grace-cleary-14976","name":"grace.cleary","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/84f8207f-0d00-458b-99c4-9da67c304f6e.png","userTitle":"Contributor \u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi everyone,<\/p><p>\u00a0<\/p><p>I\u2019m look at the data flow diagram in object analyzer for our Company object.\u00a0<\/p><p>One of the inputs shows \u2018Account\u2019, with\u00a0\u2018Gainsight Connect\u2019 under\u00a0\u2018Type\u2019, which is separate from our SF connector, as this shows the name\u00a0of the job as the Name, and\u00a0under \u2018Type\u2019 shows \u2018Sfdc\u2019. Any ideas what the \u2018Gainsight Connect\u2019 part is?\u00a0<\/p><p>\u00a0<\/p><p>Thank you and have a lovely weekend!<\/p><p>Grace<\/p>","url":"https:\/\/communities.gainsight.com\/customer-success-cs-15\/object-analyzer-connector-job-versus-gainsight-connect-26454","creationDate":"2024-11-29T15:43:18+0000","relativeCreationDate":"3 days ago"},"isTopicUnread":true,"privateId":8070,"id":26454,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":15,"isIdeation":false,"url":"\/customer-success-cs-15","title":"Customer Success (CS)","description":"Ask questions and learn from others about features, workflows, and all the possibilities of Gainsight CS"},"url":"https:\/\/communities.gainsight.com\/customer-success-cs-15\/object-analyzer-connector-job-versus-gainsight-connect-26454","title":"Object Analyzer - Connector Job versus Gainsight Connect?","lastPost":{"id":25228,"author":{"id":6075,"url":"\/members\/romihache-6075","name":"romihache","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c4d65495-ce2f-42c7-af6b-4af9673effd5.png","userTitle":"VIP \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":true,"isItalic":true,"isUnderline":false,"name":"VIP \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":6,"badges":[{"title":"Gainsight Associate Admin: Level 1","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg"},{"title":"Level 2 Reports & Dashboards","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/53e167eb-cef0-4971-b50e-fcd07ec0d5bf_thumb.png"},{"title":"Level 2 - Journey Orchestrator & Surveys","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/e5c2d42b-1aef-429d-a043-c095007ef3a9_thumb.png"},{"title":"Gainsight Certified Admin for NXT: Level 3","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png"},{"title":"Gainsight End User Certification","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/796d2646-be81-4509-a950-7348bb8c629d_thumb.png"},{"title":"CS Ops Product Council 2024","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/d16ab9ca-3979-4aa4-80a8-1804eee87730_thumb.png"},{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"},{"title":"Customer Success Operations","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/76b9fb90-4875-44af-95c8-d9a6a0405959_thumb.png"}],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/customer-success-cs-15\/object-analyzer-connector-job-versus-gainsight-connect-26454?postid=117566#post117566","creationDate":"2024-12-02T09:17:41+0000","relativeCreationDate":"6 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":26454,"author":{"id":14976,"url":"\/members\/grace-cleary-14976","name":"grace.cleary","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/84f8207f-0d00-458b-99c4-9da67c304f6e.png","userTitle":"Contributor \u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi everyone,<\/p><p>\u00a0<\/p><p>I\u2019m look at the data flow diagram in object analyzer for our Company object.\u00a0<\/p><p>One of the inputs shows \u2018Account\u2019, with\u00a0\u2018Gainsight Connect\u2019 under\u00a0\u2018Type\u2019, which is separate from our SF connector, as this shows the name\u00a0of the job as the Name, and\u00a0under \u2018Type\u2019 shows \u2018Sfdc\u2019. Any ideas what the \u2018Gainsight Connect\u2019 part is?\u00a0<\/p><p>\u00a0<\/p><p>Thank you and have a lovely weekend!<\/p><p>Grace<\/p>","url":"https:\/\/communities.gainsight.com\/customer-success-cs-15\/object-analyzer-connector-job-versus-gainsight-connect-26454","creationDate":"2024-11-29T15:43:18+0000","relativeCreationDate":"3 days ago"},"numberOfViews":14,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/discuss-gainsight-products-14","categoryId":14,"title":"Discuss Gainsight Products","metaRobots":"index, follow","type":0},"lastPostId":"25228"},{"firstPost":{"id":26453,"author":{"id":11949,"url":"\/members\/revote-11949","name":"revote","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e54b13ea-3905-4112-8199-8a4efffd86ec.png","userTitle":"VIP \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":true,"isItalic":true,"isUnderline":false,"name":"VIP \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":6,"badges":[{"title":"Gainsight Beta Buddy","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png"},{"title":"Community Champion","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png"},{"title":"inSpired Alumni","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9841a9c7-e2cd-460d-b12c-c4ed2860997b_thumb.png"}],"isBanned":false},"content":"<p>I've noticed that topic is set as a sticky but it doesn\u00b4t appear top of the page. This occurs in our community and I looked some other as well and problem appears there as well.<\/p><p>\u00a0<\/p>","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/sticky-s-arent-sticky-any-more-26453","creationDate":"2024-11-29T14:31:20+0000","relativeCreationDate":"3 days ago"},"isTopicUnread":true,"privateId":8069,"id":26453,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":17,"isIdeation":false,"url":"\/customer-communities-cc-17","title":"Customer Communities (CC)","description":"Discover how to build engaging, vibrant communities with the CC platform"},"url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/sticky-s-arent-sticky-any-more-26453","title":"Sticky\u00b4s arent sticky any more","lastPost":{"id":25227,"author":{"id":11949,"url":"\/members\/revote-11949","name":"revote","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e54b13ea-3905-4112-8199-8a4efffd86ec.png","userTitle":"VIP \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":true,"isItalic":true,"isUnderline":false,"name":"VIP \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":6,"badges":[{"title":"Gainsight Beta Buddy","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png"},{"title":"Community Champion","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png"},{"title":"inSpired Alumni","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9841a9c7-e2cd-460d-b12c-c4ed2860997b_thumb.png"}],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/sticky-s-arent-sticky-any-more-26453?postid=117564#post117564","creationDate":"2024-12-02T09:03:36+0000","relativeCreationDate":"7 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":0,"relevantPost":{"id":26453,"author":{"id":11949,"url":"\/members\/revote-11949","name":"revote","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e54b13ea-3905-4112-8199-8a4efffd86ec.png","userTitle":"VIP \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":true,"isItalic":true,"isUnderline":false,"name":"VIP \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":6,"badges":[{"title":"Gainsight Beta Buddy","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png"},{"title":"Community Champion","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png"},{"title":"inSpired Alumni","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9841a9c7-e2cd-460d-b12c-c4ed2860997b_thumb.png"}],"isBanned":false},"content":"<p>I've noticed that topic is set as a sticky but it doesn\u00b4t appear top of the page. This occurs in our community and I looked some other as well and problem appears there as well.<\/p><p>\u00a0<\/p>","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/sticky-s-arent-sticky-any-more-26453","creationDate":"2024-11-29T14:31:20+0000","relativeCreationDate":"3 days ago"},"numberOfViews":22,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/discuss-gainsight-products-14","categoryId":14,"title":"Discuss Gainsight Products","metaRobots":"index, follow","type":0},"lastPostId":"25227"},{"firstPost":{"id":26418,"author":{"id":13504,"url":"\/members\/nuts-13504","name":"nuts","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/48d8c9ee-b431-47a6-9348-3c92a8165c44.png","userTitle":"Helper \u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Helper \u2b50\ufe0f"},"userLevel":1,"badges":[],"isBanned":false},"content":"<p>\u30b8\u30e3\u30fc\u30cb\u30fc\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3067Simple Program\u3092\u5229\u7528\u3057\u3066\u5b9f\u884c\u3057\u305f\u30d7\u30ed\u30b0\u30e9\u30e0\u304c\u52d5\u304b\u306a\u3044\u539f\u56e0\u304c\u308f\u304b\u3089\u305a\u8cea\u554f\u3067\u3059\u3002<\/p><p>\u30e1\u30fc\u30eb\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u4f5c\u6210 \u2192\u00a0\u30bb\u30b0\u30e1\u30f3\u30c8\u306e\u8a2d\u5b9a \u2192\u00a0\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u4f5c\u6210\u3068\u9032\u3081\u3066\u3001\u3044\u3056\u5b9f\u884c\u3057\u3066\u307f\u305f\u3068\u3053\u308d\u300cIN_PROGRESS\u300d\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u306e\u307e\u307e\u52d5\u304b\u305a\u3068\u3044\u3046\u72b6\u614b\u3067\u56f0\u3063\u3066\u307e\u3059<\/p><p>\u30b5\u30f3\u30c9\u30dc\u30c3\u30af\u30b9\u3067\u5b9f\u884c\u3057\u3066\u3044\u308b\u3068\u30e1\u30fc\u30eb\u914d\u4fe1\u3067\u304d\u306a\u3044\u3068\u3044\u3046\u5236\u9650\u304c\u3042\u3063\u305f\u308a\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b\uff1f<\/p><p>\u00a0<\/p><p>I\u2019m having trouble with the Journey Orchestrator program not completing its execution.<\/p><p>After creating an email template, configuring the segment, and setting up the program, I ran it, but the status remains \"IN_PROGRESS\" and doesn\u2019t change.<\/p><p>Could you let me know why this is happening?<br \/>Does running it in a sandbox environment have any effect?<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/f9871dd7-5be0-4f0a-ba35-904c8328204b.png\" \/><\/figure><p>\u00a0<\/p>","url":"https:\/\/communities.gainsight.com\/gainsight-japan-%E6%97%A5%E6%9C%AC%E8%AA%9E%E3%82%B3%E3%83%B3%E3%83%86%E3%83%B3%E3%83%84-182\/%E3%82%B8%E3%83%A3%E3%83%BC%E3%83%8B%E3%83%BC%E3%82%AA%E3%83%BC%E3%82%B1%E3%82%B9%E3%83%88%E3%83%AC%E3%83%BC%E3%82%B7%E3%83%A7%E3%83%B3%E3%81%AE%E3%83%97%E3%83%AD%E3%82%B0%E3%83%A9%E3%83%A0%E5%AE%9F%E8%A1%8C%E3%81%8Cin-progress%E3%81%AE%E3%81%BE%E3%81%BE%E3%81%AB%E3%81%AA%E3%81%A3%E3%81%A6%E3%81%97%E3%81%BE%E3%81%86-26418","creationDate":"2024-11-27T06:09:37+0000","relativeCreationDate":"5 days ago"},"isTopicUnread":true,"privateId":8063,"id":26418,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":182,"isIdeation":false,"url":"\/groups\/gainsight-japan-%E6%97%A5%E6%9C%AC%E8%AA%9E%E3%82%B3%E3%83%B3%E3%83%86%E3%83%B3%E3%83%84-182","title":"Gainsight Japan : \u65e5\u672c\u8a9e\u30b3\u30f3\u30c6\u30f3\u30c4","description":"<p>\u3069\u306a\u305f\u3067\u3082\u53c2\u52a0\u6b53\u8fce\u3067\u3059\uff01\uff01\uff08\u30e6\u30fc\u30b6\u30fc\u306e\u3054\u767b\u9332\u3044\u305f\u3060\u304f\u3068\u6700\u65b0\u306e\u60c5\u5831\u304c\u901a\u77e5\u3055\u308c\u305f\u308a\u3001\u3044\u308d\u3093\u306a\u8a18\u4e8b\u3078\u30b3\u30e1\u30f3\u30c8\u3067\u304d\u305f\u308a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\ud83d\ude0a\uff09<br \/>\u3053\u306e\u30b0\u30eb\u30fc\u30d7\u306f Gainsight\u3092\u6d3b\u7528\u3057\u3066\u3044\u308b\u7686\u69d8\u3068\u65e5\u672c\u8a9e\u3067\u60c5\u5831\u5171\u6709\u3067\u304d\u308b\u5834\u6240\u3067\u3059\uff01\u65e5\u672c\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3092\u76db\u308a\u4e0a\u3052\u308b\u305f\u3081\u306b\u3001Gainsight\u306e\u3053\u3068\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u3053\u3068\u306b\u95a2\u3057\u3066\u3001\u60c5\u5831\u5171\u6709\u3057\u305f\u308a\u3001\u6210\u679c\u3092\u5fdc\u63f4\u3057\u3042\u3048\u308b\u5834\u6240\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u521d\u5fc3\u8005\u306e\u65b9\u304b\u3089\u4e0a\u7d1a\u8005\u306e\u65b9\u307e\u3067\u5e45\u5e83\u304f\u53c2\u52a0\u3044\u305f\u3060\u3051\u307e\u3059\u3002\u305c\u3072\u7a4d\u6975\u7684\u306b\u3054\u53c2\u52a0\u3044\u305f\u3060\u304d\u3001\u307f\u3093\u306a\u3067\u76db\u308a\u4e0a\u3052\u3066\u3044\u304d\u307e\u3057\u3087\u3046\uff01<\/p>"},"url":"https:\/\/communities.gainsight.com\/gainsight-japan-%E6%97%A5%E6%9C%AC%E8%AA%9E%E3%82%B3%E3%83%B3%E3%83%86%E3%83%B3%E3%83%84-182\/%E3%82%B8%E3%83%A3%E3%83%BC%E3%83%8B%E3%83%BC%E3%82%AA%E3%83%BC%E3%82%B1%E3%82%B9%E3%83%88%E3%83%AC%E3%83%BC%E3%82%B7%E3%83%A7%E3%83%B3%E3%81%AE%E3%83%97%E3%83%AD%E3%82%B0%E3%83%A9%E3%83%A0%E5%AE%9F%E8%A1%8C%E3%81%8Cin-progress%E3%81%AE%E3%81%BE%E3%81%BE%E3%81%AB%E3%81%AA%E3%81%A3%E3%81%A6%E3%81%97%E3%81%BE%E3%81%86-26418","title":"\u30b8\u30e3\u30fc\u30cb\u30fc\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30d7\u30ed\u30b0\u30e9\u30e0\u5b9f\u884c\u304cIN_PROGRESS\u306e\u307e\u307e\u306b\u306a\u3063\u3066\u3057\u307e\u3046","lastPost":{"id":25223,"author":{"id":13504,"url":"\/members\/nuts-13504","name":"nuts","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/48d8c9ee-b431-47a6-9348-3c92a8165c44.png","userTitle":"Helper \u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Helper \u2b50\ufe0f"},"userLevel":1,"badges":[],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/gainsight-japan-%E6%97%A5%E6%9C%AC%E8%AA%9E%E3%82%B3%E3%83%B3%E3%83%86%E3%83%B3%E3%83%84-182\/%E3%82%B8%E3%83%A3%E3%83%BC%E3%83%8B%E3%83%BC%E3%82%AA%E3%83%BC%E3%82%B1%E3%82%B9%E3%83%88%E3%83%AC%E3%83%BC%E3%82%B7%E3%83%A7%E3%83%B3%E3%81%AE%E3%83%97%E3%83%AD%E3%82%B0%E3%83%A9%E3%83%A0%E5%AE%9F%E8%A1%8C%E3%81%8Cin-progress%E3%81%AE%E3%81%BE%E3%81%BE%E3%81%AB%E3%81%AA%E3%81%A3%E3%81%A6%E3%81%97%E3%81%BE%E3%81%86-26418?postid=117557#post117557","creationDate":"2024-12-02T03:13:32+0000","relativeCreationDate":"13 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":0,"relevantPost":{"id":26418,"author":{"id":13504,"url":"\/members\/nuts-13504","name":"nuts","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/48d8c9ee-b431-47a6-9348-3c92a8165c44.png","userTitle":"Helper \u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Helper \u2b50\ufe0f"},"userLevel":1,"badges":[],"isBanned":false},"content":"<p>\u30b8\u30e3\u30fc\u30cb\u30fc\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3067Simple Program\u3092\u5229\u7528\u3057\u3066\u5b9f\u884c\u3057\u305f\u30d7\u30ed\u30b0\u30e9\u30e0\u304c\u52d5\u304b\u306a\u3044\u539f\u56e0\u304c\u308f\u304b\u3089\u305a\u8cea\u554f\u3067\u3059\u3002<\/p><p>\u30e1\u30fc\u30eb\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u4f5c\u6210 \u2192\u00a0\u30bb\u30b0\u30e1\u30f3\u30c8\u306e\u8a2d\u5b9a \u2192\u00a0\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u4f5c\u6210\u3068\u9032\u3081\u3066\u3001\u3044\u3056\u5b9f\u884c\u3057\u3066\u307f\u305f\u3068\u3053\u308d\u300cIN_PROGRESS\u300d\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u306e\u307e\u307e\u52d5\u304b\u305a\u3068\u3044\u3046\u72b6\u614b\u3067\u56f0\u3063\u3066\u307e\u3059<\/p><p>\u30b5\u30f3\u30c9\u30dc\u30c3\u30af\u30b9\u3067\u5b9f\u884c\u3057\u3066\u3044\u308b\u3068\u30e1\u30fc\u30eb\u914d\u4fe1\u3067\u304d\u306a\u3044\u3068\u3044\u3046\u5236\u9650\u304c\u3042\u3063\u305f\u308a\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b\uff1f<\/p><p>\u00a0<\/p><p>I\u2019m having trouble with the Journey Orchestrator program not completing its execution.<\/p><p>After creating an email template, configuring the segment, and setting up the program, I ran it, but the status remains \"IN_PROGRESS\" and doesn\u2019t change.<\/p><p>Could you let me know why this is happening?<br \/>Does running it in a sandbox environment have any effect?<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/f9871dd7-5be0-4f0a-ba35-904c8328204b.png\" \/><\/figure><p>\u00a0<\/p>","url":"https:\/\/communities.gainsight.com\/gainsight-japan-%E6%97%A5%E6%9C%AC%E8%AA%9E%E3%82%B3%E3%83%B3%E3%83%86%E3%83%B3%E3%83%84-182\/%E3%82%B8%E3%83%A3%E3%83%BC%E3%83%8B%E3%83%BC%E3%82%AA%E3%83%BC%E3%82%B1%E3%82%B9%E3%83%88%E3%83%AC%E3%83%BC%E3%82%B7%E3%83%A7%E3%83%B3%E3%81%AE%E3%83%97%E3%83%AD%E3%82%B0%E3%83%A9%E3%83%A0%E5%AE%9F%E8%A1%8C%E3%81%8Cin-progress%E3%81%AE%E3%81%BE%E3%81%BE%E3%81%AB%E3%81%AA%E3%81%A3%E3%81%A6%E3%81%97%E3%81%BE%E3%81%86-26418","creationDate":"2024-11-27T06:09:37+0000","relativeCreationDate":"5 days ago"},"numberOfViews":33,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/groups","categoryId":0,"title":"Groups","metaRobots":"index, follow","type":4},"lastPostId":"25223"},{"firstPost":{"id":26370,"author":{"id":14679,"url":"\/members\/laurenseife-14679","name":"Laurenseife","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/6e6a6382-f629-42c5-a0ee-834615ba5114.png","userTitle":"","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":2,"badges":[],"isBanned":false},"content":"<p>Hi folks, I have a low priority, nice to have, not need ask from my branding colleagues: They are asking me to differentiate the text\u00a0on the\u00a0\u201cRelated Topics\u201d section of our community.<\/p><p>\u00a0<\/p><p>Playing around with the the theme branding, I know that I need to edit the \u201cheader\u201d option to load the color, however, I don't want to apply the color to all the other sections.\u00a0<\/p><p>\u00a0<\/p><p>Does anyone have a code for customizing the \u201cRelated Topics\u201d section. I\u2019m wondering if I make it a little larger or underline that might satisfy the request as well and I wont need to change color.\u00a0<\/p><p>\u00a0<\/p><p>Below is an example of the Gainsight \u201cRelated Topics\u201d section:<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/01381a91-b9c6-443c-ba7d-7a806c3b38df.png\" \/><\/figure><p>\u00a0<\/p>","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/customization-of-related-topics-header-26370","creationDate":"2024-11-21T14:34:08+0000","relativeCreationDate":"11 days ago"},"isTopicUnread":true,"privateId":8048,"id":26370,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":17,"isIdeation":false,"url":"\/customer-communities-cc-17","title":"Customer Communities (CC)","description":"Discover how to build engaging, vibrant communities with the CC platform"},"url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/customization-of-related-topics-header-26370","title":"Customization of \"Related Topics\" header","lastPost":{"id":25218,"author":{"id":7807,"url":"\/members\/olimarrio-7807","name":"olimarrio","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/f739ea61-841e-404d-b7ef-7f7a393aaad1.png","userTitle":"Gainsight Employee \u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f"},"userLevel":5,"badges":[{"title":"Pulse 2022 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png"},{"title":"Pulse 2023 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png"},{"title":"Pulse 2023 Track Leader","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/c0e9fa64-7d2e-4019-9687-1bc1fe98c53e_thumb.png"},{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"},{"title":"Pulse 2024 Track Leader","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2cd97cfb-148d-4526-a7e0-025c4fd8b904_thumb.png"}],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/customization-of-related-topics-header-26370?postid=117546#post117546","creationDate":"2024-11-29T09:46:20+0000","relativeCreationDate":"3 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":2,"relevantPost":{"id":26370,"author":{"id":14679,"url":"\/members\/laurenseife-14679","name":"Laurenseife","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/6e6a6382-f629-42c5-a0ee-834615ba5114.png","userTitle":"","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":2,"badges":[],"isBanned":false},"content":"<p>Hi folks, I have a low priority, nice to have, not need ask from my branding colleagues: They are asking me to differentiate the text\u00a0on the\u00a0\u201cRelated Topics\u201d section of our community.<\/p><p>\u00a0<\/p><p>Playing around with the the theme branding, I know that I need to edit the \u201cheader\u201d option to load the color, however, I don't want to apply the color to all the other sections.\u00a0<\/p><p>\u00a0<\/p><p>Does anyone have a code for customizing the \u201cRelated Topics\u201d section. I\u2019m wondering if I make it a little larger or underline that might satisfy the request as well and I wont need to change color.\u00a0<\/p><p>\u00a0<\/p><p>Below is an example of the Gainsight \u201cRelated Topics\u201d section:<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/01381a91-b9c6-443c-ba7d-7a806c3b38df.png\" \/><\/figure><p>\u00a0<\/p>","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/customization-of-related-topics-header-26370","creationDate":"2024-11-21T14:34:08+0000","relativeCreationDate":"11 days ago"},"numberOfViews":9,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/discuss-gainsight-products-14","categoryId":14,"title":"Discuss Gainsight Products","metaRobots":"index, follow","type":0},"lastPostId":"25218"},{"firstPost":{"id":26396,"author":{"id":14218,"url":"\/members\/kate-jones-14218","name":"kate.jones","avatar":"","userTitle":"Contributor \u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>How do I set \u201cComplete\u201d cookies to be the default for all users? Also, how do I make cookie settings appear via banner to meet GDPR regulations when the user first logs in?<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/86e31939-9ba1-4cb5-ab46-10fcd5fab38e.png\" \/><\/figure><p>\u00a0<\/p>","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/how-do-i-default-cookies-to-allow-embedded-content-26396","creationDate":"2024-11-22T21:15:46+0000","relativeCreationDate":"9 days ago"},"isTopicUnread":true,"privateId":8056,"id":26396,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":17,"isIdeation":false,"url":"\/customer-communities-cc-17","title":"Customer Communities (CC)","description":"Discover how to build engaging, vibrant communities with the CC platform"},"url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/how-do-i-default-cookies-to-allow-embedded-content-26396","title":"How do I default cookies to allow embedded content?","lastPost":{"id":25216,"author":{"id":7807,"url":"\/members\/olimarrio-7807","name":"olimarrio","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/f739ea61-841e-404d-b7ef-7f7a393aaad1.png","userTitle":"Gainsight Employee \u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f"},"userLevel":5,"badges":[{"title":"Pulse 2022 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png"},{"title":"Pulse 2023 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png"},{"title":"Pulse 2023 Track Leader","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/c0e9fa64-7d2e-4019-9687-1bc1fe98c53e_thumb.png"},{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"},{"title":"Pulse 2024 Track Leader","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2cd97cfb-148d-4526-a7e0-025c4fd8b904_thumb.png"}],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/how-do-i-default-cookies-to-allow-embedded-content-26396?postid=117520#post117520","creationDate":"2024-11-28T14:26:42+0000","relativeCreationDate":"4 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":26396,"author":{"id":14218,"url":"\/members\/kate-jones-14218","name":"kate.jones","avatar":"","userTitle":"Contributor \u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>How do I set \u201cComplete\u201d cookies to be the default for all users? Also, how do I make cookie settings appear via banner to meet GDPR regulations when the user first logs in?<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/86e31939-9ba1-4cb5-ab46-10fcd5fab38e.png\" \/><\/figure><p>\u00a0<\/p>","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/how-do-i-default-cookies-to-allow-embedded-content-26396","creationDate":"2024-11-22T21:15:46+0000","relativeCreationDate":"9 days ago"},"numberOfViews":15,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/discuss-gainsight-products-14","categoryId":14,"title":"Discuss Gainsight Products","metaRobots":"index, follow","type":0},"lastPostId":"25216"},{"firstPost":{"id":26297,"author":{"id":15273,"url":"\/members\/laurenshron-15273","name":"Laurenshron","avatar":"","userTitle":"Contributor \u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hello! An issue I\u2019ve been having is we have a lot of courses that need frequent updates, though when I re-publish a course with new docs or videos, it sets everyone\u2019s progress back down to zero even if they\u2019ve already completed parts of the course that did not change. Is there a solution for this that I\u2019m missing?<\/p>","url":"https:\/\/communities.gainsight.com\/customer-education-ce-18\/issue-with-re-publishing-progress-sets-to-zero-26297","creationDate":"2024-11-15T18:49:17+0000","relativeCreationDate":"16 days ago"},"isTopicUnread":true,"privateId":8033,"id":26297,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":18,"isIdeation":false,"url":"\/customer-education-ce-18","title":"Customer Education (CE)","description":"Create compelling learning paths and a cohesive learning experience"},"url":"https:\/\/communities.gainsight.com\/customer-education-ce-18\/issue-with-re-publishing-progress-sets-to-zero-26297","title":"Issue with re-publishing - progress sets to zero","lastPost":{"id":25209,"author":{"id":14446,"url":"\/members\/joeleaton-14446","name":"JoelEaton","avatar":"","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f"},"userLevel":0,"badges":[{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"},{"title":"Pulse 2024 Speaker","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/4a0ccf77-0788-494f-a795-bf5c33829bc0_thumb.png"}],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/customer-education-ce-18\/issue-with-re-publishing-progress-sets-to-zero-26297?postid=117498#post117498","creationDate":"2024-11-27T14:54:40+0000","relativeCreationDate":"5 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":0,"relevantPost":{"id":26297,"author":{"id":15273,"url":"\/members\/laurenshron-15273","name":"Laurenshron","avatar":"","userTitle":"Contributor \u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hello! An issue I\u2019ve been having is we have a lot of courses that need frequent updates, though when I re-publish a course with new docs or videos, it sets everyone\u2019s progress back down to zero even if they\u2019ve already completed parts of the course that did not change. Is there a solution for this that I\u2019m missing?<\/p>","url":"https:\/\/communities.gainsight.com\/customer-education-ce-18\/issue-with-re-publishing-progress-sets-to-zero-26297","creationDate":"2024-11-15T18:49:17+0000","relativeCreationDate":"16 days ago"},"numberOfViews":35,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/discuss-gainsight-products-14","categoryId":14,"title":"Discuss Gainsight Products","metaRobots":"index, follow","type":0},"lastPostId":"25209"}],"authors":[]},"recentlyActiveTopics":{"isGuest":true,"tab":"Recently Active","requestUrl":"\/search\/recentTopics","query":{"sort":"lastPostDate","sortOrder":"DESC","minReplies":0,"maxResults":10,"notForumIds":[34]},"translations":{"Custom":{"in":"in"},"Forum":{"vraag":"Question","topic.form.type.discussion.label":"Conversation","forumList.meta.counter.post.user.new":"{n} new","beantwoord":"Solved","Sticky":"Sticky","topicList.meta.voted":"Voted","topicList.meta.vote":"Vote","Show more":"Show more activity"}},"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/","topics":[{"firstPost":{"id":11563,"author":{"id":5107,"url":"\/members\/waynedilworth-5107","name":"waynedilworth","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/16bb25d9-e7af-45c6-8184-706f827916e0.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":2,"badges":[{"title":"Gainsight Certified Admin for NXT: Level 3","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png"},{"title":"Pulse 2022 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png"},{"title":"Pulse 2023 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png"},{"title":"CS Ops Product Council 2024","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/d16ab9ca-3979-4aa4-80a8-1804eee87730_thumb.png"},{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"}],"isBanned":false},"content":"<p>We finally received the Cheat Sheet for R360 in Summer 2024 - after implementation, we are now learning that Timeline Activities added on a Risk CTA are not considered for updates on the R360 Cheat Sheet.\u00a0 I raised the issue to support who stated that <strong>Timeline Activities for a Risk CTA<\/strong> <strong>ARE included on the C360 Cheat Sheet<\/strong>, but <strong>NOT included on the R360 Cheat Sheet.<\/strong><\/p><p>We use Risk CTA Timeline for updates to risks - as we should, but those notes are not making it through to the R360 Cheat Sheet.\u00a0 We use the R360 Cheat Sheet to inform leadership of Risk Management activities.\u00a0\u00a0<\/p><p>I cannot understand why the criteria regarding what timeline entries should be considered for Cheat Sheet updates would be different between the C360 and R360 - but believe they should be the same.<\/p>","url":"https:\/\/communities.gainsight.com\/ideas\/cheat-sheet-parity-for-criteria-for-qualified-timeline-entries-between-r360-c360-26461","creationDate":"2024-12-02T12:28:12+0000","relativeCreationDate":"3 hours ago"},"isTopicUnread":true,"privateId":11563,"id":26461,"type":"ideation","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":0,"isIdeation":true,"url":"","title":"","description":""},"url":"https:\/\/communities.gainsight.com\/ideas\/cheat-sheet-parity-for-criteria-for-qualified-timeline-entries-between-r360-c360-26461","title":"Cheat Sheet Parity for criteria for qualified timeline entries between R360 & C360","lastPost":{"id":45775,"author":{"id":5927,"url":"\/members\/sarahmiracle-5927","name":"sarahmiracle","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e724c37f-3338-4376-bd7b-af97b2e4eec8.png","userTitle":"VIP \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":true,"isItalic":true,"isUnderline":false,"name":"VIP \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":6,"badges":[{"title":"Gainsight Associate Admin: Level 1","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg"},{"title":"Level 2 Reports & Dashboards","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/53e167eb-cef0-4971-b50e-fcd07ec0d5bf_thumb.png"},{"title":"Level 2 - Journey Orchestrator & Surveys","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/e5c2d42b-1aef-429d-a043-c095007ef3a9_thumb.png"},{"title":"Gainsight Certified Admin for NXT: Level 3","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png"},{"title":"CS Ops Product Council 2022","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/96dbfacd-cf05-4e90-9257-b8b52aa6ec91_thumb.png"},{"title":"CS Ops Product Council 2023","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/5840292e-b624-44c7-843a-ccc551bc2f40_thumb.png"},{"title":"Pulse 2022 Speaker","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png"},{"title":"Pulse 2023 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png"},{"title":"Community Champion","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png"},{"title":"Customer Success Operations","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/76b9fb90-4875-44af-95c8-d9a6a0405959_thumb.png"}],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/ideas\/cheat-sheet-parity-for-criteria-for-qualified-timeline-entries-between-r360-c360-26461?postid=45775#post45775","creationDate":"2024-12-02T16:08:58+0000","relativeCreationDate":"5 minutes ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":7,"ideationStatus":{"name":"New Idea","bgColor":"#bae2f7","color":"#000000"},"relevantPost":{"id":11563,"author":{"id":5107,"url":"\/members\/waynedilworth-5107","name":"waynedilworth","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/16bb25d9-e7af-45c6-8184-706f827916e0.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":2,"badges":[{"title":"Gainsight Certified Admin for NXT: Level 3","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png"},{"title":"Pulse 2022 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png"},{"title":"Pulse 2023 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png"},{"title":"CS Ops Product Council 2024","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/d16ab9ca-3979-4aa4-80a8-1804eee87730_thumb.png"},{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"}],"isBanned":false},"content":"<p>We finally received the Cheat Sheet for R360 in Summer 2024 - after implementation, we are now learning that Timeline Activities added on a Risk CTA are not considered for updates on the R360 Cheat Sheet.\u00a0 I raised the issue to support who stated that <strong>Timeline Activities for a Risk CTA<\/strong> <strong>ARE included on the C360 Cheat Sheet<\/strong>, but <strong>NOT included on the R360 Cheat Sheet.<\/strong><\/p><p>We use Risk CTA Timeline for updates to risks - as we should, but those notes are not making it through to the R360 Cheat Sheet.\u00a0 We use the R360 Cheat Sheet to inform leadership of Risk Management activities.\u00a0\u00a0<\/p><p>I cannot understand why the criteria regarding what timeline entries should be considered for Cheat Sheet updates would be different between the C360 and R360 - but believe they should be the same.<\/p>","url":"https:\/\/communities.gainsight.com\/ideas\/cheat-sheet-parity-for-criteria-for-qualified-timeline-entries-between-r360-c360-26461","creationDate":"2024-12-02T12:28:12+0000","relativeCreationDate":"3 hours ago"},"numberOfViews":25,"contentType":"idea","featuredImage":"","publicLabel":"","category":{"url":"","categoryId":0,"title":"","metaRobots":"index, follow","type":0},"lastPostId":"45775"},{"firstPost":{"id":10691,"author":{"id":12908,"url":"\/members\/logicalhare-12908","name":"logicalhare","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/3a6243f7-a5bd-4454-b2f8-ac320b083bc0.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":1,"badges":[],"isBanned":false},"content":"<p>We\u2019d like to use the dynamic content widget to highlight posts in need of a reply. The widget currently allows you to feature posts with unanswered questions, but that shows posts with replies that haven\u2019t been marked as the best answer. That is not as helpful as highlighting posts in need of true engagement.<\/p>","url":"https:\/\/communities.gainsight.com\/ideas\/sort-dynamic-content-widget-by-posts-with-zero-replies-23775","creationDate":"2024-03-15T16:40:12+0000","relativeCreationDate":"8 months ago"},"isTopicUnread":true,"privateId":10691,"id":23775,"type":"ideation","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":0,"isIdeation":true,"url":"","title":"","description":""},"url":"https:\/\/communities.gainsight.com\/ideas\/sort-dynamic-content-widget-by-posts-with-zero-replies-23775","title":"Sort dynamic content widget by posts with zero replies","lastPost":{"id":45774,"author":{"id":12868,"url":"\/members\/sudhanshu-12868","name":"Sudhanshu","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/9f06f368-fcb0-4f18-aba4-27c4783e53fa.png","userTitle":"Gainsight Product Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f"},"userLevel":2,"badges":[],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/ideas\/sort-dynamic-content-widget-by-posts-with-zero-replies-23775?postid=45774#post45774","creationDate":"2024-12-02T14:54:29+0000","relativeCreationDate":"1 hour ago"},"numberOfUnreadReplies":0,"numberOfReplies":9,"numberOfLikes":10,"ideationStatus":{"name":"Released","bgColor":"#3cb54a","color":"#ffffff"},"relevantPost":{"id":10691,"author":{"id":12908,"url":"\/members\/logicalhare-12908","name":"logicalhare","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/3a6243f7-a5bd-4454-b2f8-ac320b083bc0.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":1,"badges":[],"isBanned":false},"content":"<p>We\u2019d like to use the dynamic content widget to highlight posts in need of a reply. The widget currently allows you to feature posts with unanswered questions, but that shows posts with replies that haven\u2019t been marked as the best answer. That is not as helpful as highlighting posts in need of true engagement.<\/p>","url":"https:\/\/communities.gainsight.com\/ideas\/sort-dynamic-content-widget-by-posts-with-zero-replies-23775","creationDate":"2024-03-15T16:40:12+0000","relativeCreationDate":"8 months ago"},"numberOfViews":55,"contentType":"idea","featuredImage":"","publicLabel":"","category":{"url":"","categoryId":0,"title":"","metaRobots":"index, follow","type":0},"lastPostId":"45774"},{"firstPost":{"id":10854,"author":{"id":13078,"url":"\/members\/mbuuck1-13078","name":"mbuuck1","avatar":"","userTitle":"Helper \u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Helper \u2b50\ufe0f"},"userLevel":1,"badges":[{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"},{"title":"2024 GameChanger Award Winner","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/175af06f-a600-4881-b82d-7b3bcf0b302a_thumb.png"}],"isBanned":false},"content":"<p>Hello - in the Dynamic Content widget, it is possible to sort by reply count. However, it\u2019s not clear if it\u2019s possible to specific the order. It seems to default to descending order - the highest number of replies to the lowest. However, for my use case, I would much prefer the opposite, as we\u2019re trying to use this widget to surface questions that still need help. Is it possible to sort from lowest to highest reply count?<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51a761eb-8208-472d-9d2c-9a7b7d7737b7.png\" \/><\/figure><p>\u00a0<\/p>","url":"https:\/\/communities.gainsight.com\/ideas\/sort-by-number-of-replies-in-ascending-order-in-dynamic-content-widget-24282","creationDate":"2024-05-07T15:44:22+0000","relativeCreationDate":"6 months ago"},"isTopicUnread":true,"privateId":10854,"id":24282,"type":"ideation","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":0,"isIdeation":true,"url":"","title":"","description":""},"url":"https:\/\/communities.gainsight.com\/ideas\/sort-by-number-of-replies-in-ascending-order-in-dynamic-content-widget-24282","title":"Sort by number of replies in ascending order in Dynamic Content Widget","lastPost":{"id":45773,"author":{"id":12868,"url":"\/members\/sudhanshu-12868","name":"Sudhanshu","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/9f06f368-fcb0-4f18-aba4-27c4783e53fa.png","userTitle":"Gainsight Product Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f"},"userLevel":2,"badges":[],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/ideas\/sort-by-number-of-replies-in-ascending-order-in-dynamic-content-widget-24282?postid=45773#post45773","creationDate":"2024-12-02T14:54:21+0000","relativeCreationDate":"1 hour ago"},"numberOfUnreadReplies":0,"numberOfReplies":6,"numberOfLikes":7,"ideationStatus":{"name":"Released","bgColor":"#3cb54a","color":"#ffffff"},"relevantPost":{"id":10854,"author":{"id":13078,"url":"\/members\/mbuuck1-13078","name":"mbuuck1","avatar":"","userTitle":"Helper \u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Helper \u2b50\ufe0f"},"userLevel":1,"badges":[{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"},{"title":"2024 GameChanger Award Winner","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/175af06f-a600-4881-b82d-7b3bcf0b302a_thumb.png"}],"isBanned":false},"content":"<p>Hello - in the Dynamic Content widget, it is possible to sort by reply count. However, it\u2019s not clear if it\u2019s possible to specific the order. It seems to default to descending order - the highest number of replies to the lowest. However, for my use case, I would much prefer the opposite, as we\u2019re trying to use this widget to surface questions that still need help. Is it possible to sort from lowest to highest reply count?<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51a761eb-8208-472d-9d2c-9a7b7d7737b7.png\" \/><\/figure><p>\u00a0<\/p>","url":"https:\/\/communities.gainsight.com\/ideas\/sort-by-number-of-replies-in-ascending-order-in-dynamic-content-widget-24282","creationDate":"2024-05-07T15:44:22+0000","relativeCreationDate":"6 months ago"},"numberOfViews":62,"contentType":"idea","featuredImage":"","publicLabel":"","category":{"url":"","categoryId":0,"title":"","metaRobots":"index, follow","type":0},"lastPostId":"45773"},{"firstPost":{"id":9757,"author":{"id":11751,"url":"\/members\/kgastaldo-11751","name":"Kgastaldo","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/90x90\/3f5a790c-d9e5-4c7e-ac49-159067e8095c.png","userTitle":"Helper \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Helper \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":0,"badges":[{"title":"Community Champion","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png"},{"title":"inSpired Alumni","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9841a9c7-e2cd-460d-b12c-c4ed2860997b_thumb.png"}],"isBanned":false},"content":"<p>I\u2019d love a widget that pulled all the topics with no replies. We encourage our community of customers, partners, and employees to answer questions - but there\u2019s no real way to say \u201chey, here are some questions that could use your advice.\u201d It\u2019d be nice if there was a widget that did this.<\/p><p>Or if we could tweak the \u201chelp others\u201d option to be for posts with no replies, rather than no replies marked as best answer.<\/p>","url":"https:\/\/communities.gainsight.com\/ideas\/widget-for-questions-with-no-replies-19411","creationDate":"2019-10-18T15:20:20+0000","relativeCreationDate":"5 years ago"},"isTopicUnread":true,"privateId":9757,"id":19411,"type":"ideation","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":0,"isIdeation":true,"url":"","title":"","description":""},"url":"https:\/\/communities.gainsight.com\/ideas\/widget-for-questions-with-no-replies-19411","title":"Widget for Questions with No Replies","lastPost":{"id":45772,"author":{"id":12868,"url":"\/members\/sudhanshu-12868","name":"Sudhanshu","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/9f06f368-fcb0-4f18-aba4-27c4783e53fa.png","userTitle":"Gainsight Product Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f"},"userLevel":2,"badges":[],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/ideas\/widget-for-questions-with-no-replies-19411?postid=45772#post45772","creationDate":"2024-12-02T14:54:15+0000","relativeCreationDate":"1 hour ago"},"numberOfUnreadReplies":0,"numberOfReplies":16,"numberOfLikes":20,"ideationStatus":{"name":"Released","bgColor":"#3cb54a","color":"#ffffff"},"relevantPost":{"id":9757,"author":{"id":11751,"url":"\/members\/kgastaldo-11751","name":"Kgastaldo","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/90x90\/3f5a790c-d9e5-4c7e-ac49-159067e8095c.png","userTitle":"Helper \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Helper \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":0,"badges":[{"title":"Community Champion","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png"},{"title":"inSpired Alumni","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9841a9c7-e2cd-460d-b12c-c4ed2860997b_thumb.png"}],"isBanned":false},"content":"<p>I\u2019d love a widget that pulled all the topics with no replies. We encourage our community of customers, partners, and employees to answer questions - but there\u2019s no real way to say \u201chey, here are some questions that could use your advice.\u201d It\u2019d be nice if there was a widget that did this.<\/p><p>Or if we could tweak the \u201chelp others\u201d option to be for posts with no replies, rather than no replies marked as best answer.<\/p>","url":"https:\/\/communities.gainsight.com\/ideas\/widget-for-questions-with-no-replies-19411","creationDate":"2019-10-18T15:20:20+0000","relativeCreationDate":"5 years ago"},"numberOfViews":132,"contentType":"idea","featuredImage":"","publicLabel":"","category":{"url":"","categoryId":0,"title":"","metaRobots":"index, follow","type":0},"lastPostId":"45772"},{"firstPost":{"id":9033,"author":{"id":11394,"url":"\/members\/bjoern-schulze-11394","name":"bjoern_schulze","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/3ac14970-1dc0-41e8-ad37-7f41e680c187.png","userTitle":"Helper \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Helper \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":1,"badges":[{"title":"inSpired Alumni","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9841a9c7-e2cd-460d-b12c-c4ed2860997b_thumb.png"},{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"},{"title":"Pulse 2024 Speaker","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/4a0ccf77-0788-494f-a795-bf5c33829bc0_thumb.png"}],"isBanned":false},"content":"When a user posts a question, he\/she (or any moderator) can mark one of the answers in this topic as \"Best answer\" (or \"Solution\", depending on how the phrase is, well, phrased). What's not possible is to undo this action in the frontend.<br \/>\n<br \/>\nThe undo function is available for moderators in the control panel. If a user mistakenly marked an answer as \"Best answer\" (or a moderator marked a \"Best answer\" but the user doesn't agree), the only way to undo this is to ask a moderator to do it. This leads to more work than necessary.<br \/>\n<br \/>\nWe would like to see the undo function also be implemented in the frontend.","url":"https:\/\/communities.gainsight.com\/ideas\/ability-to-undo-best-answer-solution-in-frontend-19312","creationDate":"2018-08-22T11:50:53+0000","relativeCreationDate":"6 years ago"},"isTopicUnread":true,"privateId":9033,"id":19312,"type":"ideation","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":0,"isIdeation":true,"url":"","title":"","description":""},"url":"https:\/\/communities.gainsight.com\/ideas\/ability-to-undo-best-answer-solution-in-frontend-19312","title":"Ability to undo \"Best answer\" \/ \"Solution\" in frontend","lastPost":{"id":45769,"author":{"id":12868,"url":"\/members\/sudhanshu-12868","name":"Sudhanshu","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/9f06f368-fcb0-4f18-aba4-27c4783e53fa.png","userTitle":"Gainsight Product Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f"},"userLevel":2,"badges":[],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/ideas\/ability-to-undo-best-answer-solution-in-frontend-19312?postid=45769#post45769","creationDate":"2024-12-02T14:37:14+0000","relativeCreationDate":"1 hour ago"},"numberOfUnreadReplies":0,"numberOfReplies":8,"numberOfLikes":22,"ideationStatus":{"name":"Released","bgColor":"#3cb54a","color":"#ffffff"},"relevantPost":{"id":9033,"author":{"id":11394,"url":"\/members\/bjoern-schulze-11394","name":"bjoern_schulze","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/3ac14970-1dc0-41e8-ad37-7f41e680c187.png","userTitle":"Helper \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Helper \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":1,"badges":[{"title":"inSpired Alumni","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9841a9c7-e2cd-460d-b12c-c4ed2860997b_thumb.png"},{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"},{"title":"Pulse 2024 Speaker","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/4a0ccf77-0788-494f-a795-bf5c33829bc0_thumb.png"}],"isBanned":false},"content":"When a user posts a question, he\/she (or any moderator) can mark one of the answers in this topic as \"Best answer\" (or \"Solution\", depending on how the phrase is, well, phrased). What's not possible is to undo this action in the frontend.<br \/>\n<br \/>\nThe undo function is available for moderators in the control panel. If a user mistakenly marked an answer as \"Best answer\" (or a moderator marked a \"Best answer\" but the user doesn't agree), the only way to undo this is to ask a moderator to do it. This leads to more work than necessary.<br \/>\n<br \/>\nWe would like to see the undo function also be implemented in the frontend.","url":"https:\/\/communities.gainsight.com\/ideas\/ability-to-undo-best-answer-solution-in-frontend-19312","creationDate":"2018-08-22T11:50:53+0000","relativeCreationDate":"6 years ago"},"numberOfViews":75,"contentType":"idea","featuredImage":"","publicLabel":"","category":{"url":"","categoryId":0,"title":"","metaRobots":"index, follow","type":0},"lastPostId":"45769"},{"firstPost":{"id":11556,"author":{"id":8283,"url":"\/members\/mmayhall-8283","name":"mmayhall","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/05410b77-a439-4648-8c40-84998981a6db.png","userTitle":"Gainsight Employee \u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f"},"userLevel":2,"badges":[{"title":"Gainsight Associate Admin: Level 1","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg"},{"title":"Pulse 2023 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png"}],"isBanned":false},"content":"<p>[Posting on behalf of customer]<\/p><p>\u00a0<\/p><p>When viewing the Details view of a specific Person record from the People Tab of a C360, if the field editability is not enabled for the given field, it is not possible to highlight the text due to it being overtaken by a gray box\u00a0(and, therefore, cannot be copied from this pane):<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/8dabe14b-b0d3-4a80-b0a7-a0aa9f55a4d3.png\" \/><\/figure><p>\u00a0<\/p><p>While it is possible to copy un-editable fields from the List View of the same page, this requires extra steps for the end user which may result in their losing their place<\/p><p>\u00a0<\/p><p>It would be great to be able to highlight\/copy even the fields that are not editable from the Detail View of the Person Tab of the C360.<\/p><p>\u00a0<\/p><p>Thanks!<\/p>","url":"https:\/\/communities.gainsight.com\/ideas\/make-person-details-fields-copyable-when-set-to-non-editable-26415","creationDate":"2024-11-26T17:35:42+0000","relativeCreationDate":"5 days ago"},"isTopicUnread":true,"privateId":11556,"id":26415,"type":"ideation","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":0,"isIdeation":true,"url":"","title":"","description":""},"url":"https:\/\/communities.gainsight.com\/ideas\/make-person-details-fields-copyable-when-set-to-non-editable-26415","title":"Make Person Details fields Copyable (when set to non-editable)","lastPost":{"id":45768,"author":{"id":7474,"url":"\/members\/dayn-johnson-7474","name":"dayn.johnson","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/9602e060-92fd-41b0-a978-4ed54be67e1d.png","userTitle":"VIP \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":true,"isItalic":true,"isUnderline":false,"name":"VIP \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":6,"badges":[{"title":"Gainsight Associate Admin: Level 1","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg"},{"title":"Gainsight Beta Buddy","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png"},{"title":"Pulse 2022 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png"},{"title":"Pulse 2023 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png"},{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"}],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/ideas\/make-person-details-fields-copyable-when-set-to-non-editable-26415?postid=45768#post45768","creationDate":"2024-12-02T14:33:29+0000","relativeCreationDate":"1 hour ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":14,"ideationStatus":{"name":"New Idea","bgColor":"#bae2f7","color":"#000000"},"relevantPost":{"id":11556,"author":{"id":8283,"url":"\/members\/mmayhall-8283","name":"mmayhall","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/05410b77-a439-4648-8c40-84998981a6db.png","userTitle":"Gainsight Employee \u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f"},"userLevel":2,"badges":[{"title":"Gainsight Associate Admin: Level 1","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg"},{"title":"Pulse 2023 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png"}],"isBanned":false},"content":"<p>[Posting on behalf of customer]<\/p><p>\u00a0<\/p><p>When viewing the Details view of a specific Person record from the People Tab of a C360, if the field editability is not enabled for the given field, it is not possible to highlight the text due to it being overtaken by a gray box\u00a0(and, therefore, cannot be copied from this pane):<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/8dabe14b-b0d3-4a80-b0a7-a0aa9f55a4d3.png\" \/><\/figure><p>\u00a0<\/p><p>While it is possible to copy un-editable fields from the List View of the same page, this requires extra steps for the end user which may result in their losing their place<\/p><p>\u00a0<\/p><p>It would be great to be able to highlight\/copy even the fields that are not editable from the Detail View of the Person Tab of the C360.<\/p><p>\u00a0<\/p><p>Thanks!<\/p>","url":"https:\/\/communities.gainsight.com\/ideas\/make-person-details-fields-copyable-when-set-to-non-editable-26415","creationDate":"2024-11-26T17:35:42+0000","relativeCreationDate":"5 days ago"},"numberOfViews":28,"contentType":"idea","featuredImage":"","publicLabel":"","category":{"url":"","categoryId":0,"title":"","metaRobots":"index, follow","type":0},"lastPostId":"45768"},{"firstPost":{"id":9463,"author":{"id":12465,"url":"\/members\/smartlygreg-12465","name":"SmartlyGreg","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c4e3fed3-dd8e-4c0e-bbe1-237bf0314837.png","userTitle":"Helper \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Helper \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":0,"badges":[{"title":"inSpired Alumni","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9841a9c7-e2cd-460d-b12c-c4ed2860997b_thumb.png"}],"isBanned":false},"content":"<p>It feels as though the editing of emails has been made with a different approach to the rest of the platform. Pure HTML is acceptable in many ways especially for emails but in 99% of cases the style of the email that are sent will have the same header, footer and the changes are essentially the body content, and my guess is most people would rather avoid messing with HTML as much as possible.\u00a0<\/p><p>I\u2019d suggest, in order to be consistent with the rest of the product, that there be 2 sections to system emails in Control:<\/p><ul><li>Email Template: You set the styling of the email including button style (If possible similar to the \u201cCustomise\u201d experience of the homepage for example,\u00a0 but not necessarily)<\/li>\t<li>Email Content: Similarly to the Phrases section only the main recurring elements would be removed (ie. Header footer etc\u2026) and the interface would be like the standard text editor + main CTA phrase<\/li><\/ul><p>This would mean that any changes to the header or footer of the email can be done once in order to update all emails, as compared to today where each System email needs to be opened edited and saved.<\/p><p>This furthermore, opens the door to the ability of having more than 1 template and being able to choose which emails use what. (Perhaps to distinguish notifications from more critical communications (Password reset, post flagged etc..)<\/p>","url":"https:\/\/communities.gainsight.com\/ideas\/make-system-emails-use-a-html-template-and-content-editable-via-text-editor-phrases-21152","creationDate":"2022-01-10T05:30:45+0000","relativeCreationDate":"2 years ago"},"isTopicUnread":true,"privateId":9463,"id":21152,"type":"ideation","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":0,"isIdeation":true,"url":"","title":"","description":""},"url":"https:\/\/communities.gainsight.com\/ideas\/make-system-emails-use-a-html-template-and-content-editable-via-text-editor-phrases-21152","title":"Make System Emails use a HTML template (and content editable via text-editor\/ phrases)","lastPost":{"id":45767,"author":{"id":7474,"url":"\/members\/dayn-johnson-7474","name":"dayn.johnson","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/9602e060-92fd-41b0-a978-4ed54be67e1d.png","userTitle":"VIP \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":true,"isItalic":true,"isUnderline":false,"name":"VIP \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":6,"badges":[{"title":"Gainsight Associate Admin: Level 1","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg"},{"title":"Gainsight Beta Buddy","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png"},{"title":"Pulse 2022 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png"},{"title":"Pulse 2023 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png"},{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"}],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/ideas\/make-system-emails-use-a-html-template-and-content-editable-via-text-editor-phrases-21152?postid=45767#post45767","creationDate":"2024-12-02T14:26:05+0000","relativeCreationDate":"1 hour ago"},"numberOfUnreadReplies":0,"numberOfReplies":5,"numberOfLikes":15,"ideationStatus":{"name":"Open","bgColor":"#86e5dd","color":"#000000"},"relevantPost":{"id":9463,"author":{"id":12465,"url":"\/members\/smartlygreg-12465","name":"SmartlyGreg","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c4e3fed3-dd8e-4c0e-bbe1-237bf0314837.png","userTitle":"Helper \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Helper \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":0,"badges":[{"title":"inSpired Alumni","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9841a9c7-e2cd-460d-b12c-c4ed2860997b_thumb.png"}],"isBanned":false},"content":"<p>It feels as though the editing of emails has been made with a different approach to the rest of the platform. Pure HTML is acceptable in many ways especially for emails but in 99% of cases the style of the email that are sent will have the same header, footer and the changes are essentially the body content, and my guess is most people would rather avoid messing with HTML as much as possible.\u00a0<\/p><p>I\u2019d suggest, in order to be consistent with the rest of the product, that there be 2 sections to system emails in Control:<\/p><ul><li>Email Template: You set the styling of the email including button style (If possible similar to the \u201cCustomise\u201d experience of the homepage for example,\u00a0 but not necessarily)<\/li>\t<li>Email Content: Similarly to the Phrases section only the main recurring elements would be removed (ie. Header footer etc\u2026) and the interface would be like the standard text editor + main CTA phrase<\/li><\/ul><p>This would mean that any changes to the header or footer of the email can be done once in order to update all emails, as compared to today where each System email needs to be opened edited and saved.<\/p><p>This furthermore, opens the door to the ability of having more than 1 template and being able to choose which emails use what. (Perhaps to distinguish notifications from more critical communications (Password reset, post flagged etc..)<\/p>","url":"https:\/\/communities.gainsight.com\/ideas\/make-system-emails-use-a-html-template-and-content-editable-via-text-editor-phrases-21152","creationDate":"2022-01-10T05:30:45+0000","relativeCreationDate":"2 years ago"},"numberOfViews":35,"contentType":"idea","featuredImage":"","publicLabel":"","category":{"url":"","categoryId":0,"title":"","metaRobots":"index, follow","type":0},"lastPostId":"45767"},{"firstPost":{"id":11564,"author":{"id":7818,"url":"\/members\/kgodisela-7818","name":"kgodisela","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/6de4d076-7b89-4a2c-b4ae-d3c125c747fe.png","userTitle":"Gainsight Employee \u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f"},"userLevel":0,"badges":[{"title":"Gainsight Associate Admin: Level 1","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg"},{"title":"Level 2 Reports & Dashboards","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/53e167eb-cef0-4971-b50e-fcd07ec0d5bf_thumb.png"},{"title":"Level 2 - Journey Orchestrator & Surveys","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/e5c2d42b-1aef-429d-a043-c095007ef3a9_thumb.png"},{"title":"Gainsight Certified Admin for NXT: Level 3","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png"},{"title":"Gainsight End User Certification","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/796d2646-be81-4509-a950-7348bb8c629d_thumb.png"},{"title":"Pulse 2022 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png"},{"title":"Customer Success Operations","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/76b9fb90-4875-44af-95c8-d9a6a0405959_thumb.png"}],"isBanned":false},"content":"<p>We have a requirement from a customer, they want to exclude all churned accounts while creating CTAs, Success Plans, Activities and Setting Scores through Rules or Manually.<\/p><p>There should be\u00a0a Feature ( can be enabled or disabled as required ) which can mask Churned accounts while performing the above operations.\u00a0<\/p><p>From data perspective too, this would be best as it would eliminate storing unnecessary data and customer gets more accurate visualisation and insights.<\/p>","url":"https:\/\/communities.gainsight.com\/ideas\/should-be-able-to-exclude-churned-accounts-from-all-critical-operations-e-g-create-ctas-success-plans-activities-and-setting-scores-26462","creationDate":"2024-12-02T13:57:34+0000","relativeCreationDate":"2 hours ago"},"isTopicUnread":true,"privateId":11564,"id":26462,"type":"ideation","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":0,"isIdeation":true,"url":"","title":"","description":""},"url":"https:\/\/communities.gainsight.com\/ideas\/should-be-able-to-exclude-churned-accounts-from-all-critical-operations-e-g-create-ctas-success-plans-activities-and-setting-scores-26462","title":"Should be able to exclude churned accounts from all critical operations e.g. Create CTAs, Success Plans, Activities and Setting Scores","lastPost":{"id":11564,"author":{"id":7818,"url":"\/members\/kgodisela-7818","name":"kgodisela","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/6de4d076-7b89-4a2c-b4ae-d3c125c747fe.png","userTitle":"Gainsight Employee \u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f"},"userLevel":0,"badges":[{"title":"Gainsight Associate Admin: Level 1","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg"},{"title":"Level 2 Reports & Dashboards","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/53e167eb-cef0-4971-b50e-fcd07ec0d5bf_thumb.png"},{"title":"Level 2 - Journey Orchestrator & Surveys","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/e5c2d42b-1aef-429d-a043-c095007ef3a9_thumb.png"},{"title":"Gainsight Certified Admin for NXT: Level 3","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png"},{"title":"Gainsight End User Certification","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/796d2646-be81-4509-a950-7348bb8c629d_thumb.png"},{"title":"Pulse 2022 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png"},{"title":"Customer Success Operations","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/76b9fb90-4875-44af-95c8-d9a6a0405959_thumb.png"}],"isBanned":false},"content":"<p>We have a requirement from a customer, they want to exclude all churned accounts while creating CTAs, Success Plans, Activities and Setting Scores through Rules or Manually.<\/p><p>There should be\u00a0a Feature ( can be enabled or disabled as required ) which can mask Churned accounts while performing the above operations.\u00a0<\/p><p>From data perspective too, this would be best as it would eliminate storing unnecessary data and customer gets more accurate visualisation and insights.<\/p>","url":"https:\/\/communities.gainsight.com\/ideas\/should-be-able-to-exclude-churned-accounts-from-all-critical-operations-e-g-create-ctas-success-plans-activities-and-setting-scores-26462","creationDate":"2024-12-02T13:57:34+0000","relativeCreationDate":"2 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":2,"ideationStatus":{"name":"New Idea","bgColor":"#bae2f7","color":"#000000"},"relevantPost":{"id":11564,"author":{"id":7818,"url":"\/members\/kgodisela-7818","name":"kgodisela","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/6de4d076-7b89-4a2c-b4ae-d3c125c747fe.png","userTitle":"Gainsight Employee \u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f"},"userLevel":0,"badges":[{"title":"Gainsight Associate Admin: Level 1","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg"},{"title":"Level 2 Reports & Dashboards","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/53e167eb-cef0-4971-b50e-fcd07ec0d5bf_thumb.png"},{"title":"Level 2 - Journey Orchestrator & Surveys","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/e5c2d42b-1aef-429d-a043-c095007ef3a9_thumb.png"},{"title":"Gainsight Certified Admin for NXT: Level 3","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png"},{"title":"Gainsight End User Certification","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/796d2646-be81-4509-a950-7348bb8c629d_thumb.png"},{"title":"Pulse 2022 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png"},{"title":"Customer Success Operations","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/76b9fb90-4875-44af-95c8-d9a6a0405959_thumb.png"}],"isBanned":false},"content":"<p>We have a requirement from a customer, they want to exclude all churned accounts while creating CTAs, Success Plans, Activities and Setting Scores through Rules or Manually.<\/p><p>There should be\u00a0a Feature ( can be enabled or disabled as required ) which can mask Churned accounts while performing the above operations.\u00a0<\/p><p>From data perspective too, this would be best as it would eliminate storing unnecessary data and customer gets more accurate visualisation and insights.<\/p>","url":"https:\/\/communities.gainsight.com\/ideas\/should-be-able-to-exclude-churned-accounts-from-all-critical-operations-e-g-create-ctas-success-plans-activities-and-setting-scores-26462","creationDate":"2024-12-02T13:57:34+0000","relativeCreationDate":"2 hours ago"},"numberOfViews":4,"contentType":"idea","featuredImage":"","publicLabel":"","category":{"url":"","categoryId":0,"title":"","metaRobots":"index, follow","type":0},"lastPostId":"0"},{"firstPost":{"id":6331,"author":{"id":4471,"url":"\/members\/sandeepchidiri-4471","name":"sandeepchidiri","avatar":"","userTitle":"Helper \u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Helper \u2b50\ufe0f"},"userLevel":0,"badges":[{"title":"Gainsight Certified Admin for NXT: Level 3","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png"}],"isBanned":false},"content":"<p>Hi Team,<\/p><p>\u00a0<\/p><p>Currently from rules we can create activities only for milestone type\u00a0, In our road map do we have any possibility to give the option to create for other activity types as well ?<\/p>","url":"https:\/\/communities.gainsight.com\/ideas\/create-a-timeline-activity-from-the-rules-engine-that-is-not-a-milestone-11287","creationDate":"2021-03-26T08:25:24+0000","relativeCreationDate":"3 years ago"},"isTopicUnread":true,"privateId":6331,"id":11287,"type":"ideation","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":0,"isIdeation":true,"url":"","title":"","description":""},"url":"https:\/\/communities.gainsight.com\/ideas\/create-a-timeline-activity-from-the-rules-engine-that-is-not-a-milestone-11287","title":"Create a timeline activity from the rules engine that is NOT a milestone","lastPost":{"id":45765,"author":{"id":5107,"url":"\/members\/waynedilworth-5107","name":"waynedilworth","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/16bb25d9-e7af-45c6-8184-706f827916e0.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":2,"badges":[{"title":"Gainsight Certified Admin for NXT: Level 3","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png"},{"title":"Pulse 2022 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png"},{"title":"Pulse 2023 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png"},{"title":"CS Ops Product Council 2024","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/d16ab9ca-3979-4aa4-80a8-1804eee87730_thumb.png"},{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"}],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/ideas\/create-a-timeline-activity-from-the-rules-engine-that-is-not-a-milestone-11287?postid=45765#post45765","creationDate":"2024-12-02T12:35:03+0000","relativeCreationDate":"3 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":12,"numberOfLikes":27,"ideationStatus":{"name":"New Idea","bgColor":"#bae2f7","color":"#000000"},"relevantPost":{"id":6331,"author":{"id":4471,"url":"\/members\/sandeepchidiri-4471","name":"sandeepchidiri","avatar":"","userTitle":"Helper \u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Helper \u2b50\ufe0f"},"userLevel":0,"badges":[{"title":"Gainsight Certified Admin for NXT: Level 3","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png"}],"isBanned":false},"content":"<p>Hi Team,<\/p><p>\u00a0<\/p><p>Currently from rules we can create activities only for milestone type\u00a0, In our road map do we have any possibility to give the option to create for other activity types as well ?<\/p>","url":"https:\/\/communities.gainsight.com\/ideas\/create-a-timeline-activity-from-the-rules-engine-that-is-not-a-milestone-11287","creationDate":"2021-03-26T08:25:24+0000","relativeCreationDate":"3 years ago"},"numberOfViews":197,"contentType":"idea","featuredImage":"","publicLabel":"","category":{"url":"","categoryId":0,"title":"","metaRobots":"index, follow","type":0},"lastPostId":"45765"},{"firstPost":{"id":26451,"author":{"id":8662,"url":"\/members\/jonsynnott-8662","name":"Jonsynnott","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/3699b2b6-2bb6-4485-869a-734f28f5503c.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Good morning,<\/p><p>\u00a0<\/p><p>I am taking over our community and and updating the flow of status\u2019 for ideas.<\/p><p>Currently all open suggestions are in a status of \u201cReceived\u201d which is the default status.<\/p><p>I would like to bulk update the status of all these items to the next status in the flow \u201cReviewed- open\u201d so my clients knows that they have been reviewed. Is this possible?<\/p><p>\u00a0<\/p><p>If it is not possible, is it possible to change the Default status, so I can ceate a new status for all new ideas?\u00a0<\/p><p>\u00a0<\/p><p>Thanks a lot<\/p><p>jon<\/p>","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/bulk-update-the-status-of-all-ideas-26451","creationDate":"2024-11-29T10:40:36+0000","relativeCreationDate":"3 days ago"},"isTopicUnread":true,"privateId":8067,"id":26451,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":17,"isIdeation":false,"url":"\/customer-communities-cc-17","title":"Customer Communities (CC)","description":"Discover how to build engaging, vibrant communities with the CC platform"},"url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/bulk-update-the-status-of-all-ideas-26451","title":"Bulk update the status of all ideas","lastPost":{"id":25236,"author":{"id":7338,"url":"\/members\/kenneth-r-7338","name":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png","userTitle":"Gainsight Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f"},"userLevel":7,"badges":[{"title":"Gainsight Beta Buddy","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png"},{"title":"Pulse 2022 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png"},{"title":"Pulse 2022 Track Leader","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png"},{"title":"Pulse 2023 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png"},{"title":"Pulse 2023 Speaker","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png"},{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"}],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/bulk-update-the-status-of-all-ideas-26451?postid=117576#post117576","creationDate":"2024-12-02T12:19:00+0000","relativeCreationDate":"3 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":0,"relevantPost":{"id":26451,"author":{"id":8662,"url":"\/members\/jonsynnott-8662","name":"Jonsynnott","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/3699b2b6-2bb6-4485-869a-734f28f5503c.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Good morning,<\/p><p>\u00a0<\/p><p>I am taking over our community and and updating the flow of status\u2019 for ideas.<\/p><p>Currently all open suggestions are in a status of \u201cReceived\u201d which is the default status.<\/p><p>I would like to bulk update the status of all these items to the next status in the flow \u201cReviewed- open\u201d so my clients knows that they have been reviewed. Is this possible?<\/p><p>\u00a0<\/p><p>If it is not possible, is it possible to change the Default status, so I can ceate a new status for all new ideas?\u00a0<\/p><p>\u00a0<\/p><p>Thanks a lot<\/p><p>jon<\/p>","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/bulk-update-the-status-of-all-ideas-26451","creationDate":"2024-11-29T10:40:36+0000","relativeCreationDate":"3 days ago"},"numberOfViews":17,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/discuss-gainsight-products-14","categoryId":14,"title":"Discuss Gainsight Products","metaRobots":"index, follow","type":0},"lastPostId":"25236"}],"authors":[]},"unAnsweredTopicsList":{"isGuest":true,"tab":"Help Others","requestUrl":"\/widget\/topics","query":{"sort":"lastPostDate","sortOrder":"DESC","minReplies":0,"maxResults":10,"contentType":"question","hasBestAnswer":false,"prefixIds":["vraag"],"notForumIds":[34]},"translations":{"Custom":{"in":"in"},"Forum":{"vraag":"Question","topic.form.type.discussion.label":"Conversation","forumList.meta.counter.post.user.new":"{n} new","Sticky":"Sticky","Show more":"Show more activity"}},"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/","topics":[{"firstPost":{"id":26451,"author":{"id":8662,"url":"\/members\/jonsynnott-8662","name":"Jonsynnott","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/3699b2b6-2bb6-4485-869a-734f28f5503c.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Good morning,<\/p><p>\u00a0<\/p><p>I am taking over our community and and updating the flow of status\u2019 for ideas.<\/p><p>Currently all open suggestions are in a status of \u201cReceived\u201d which is the default status.<\/p><p>I would like to bulk update the status of all these items to the next status in the flow \u201cReviewed- open\u201d so my clients knows that they have been reviewed. Is this possible?<\/p><p>\u00a0<\/p><p>If it is not possible, is it possible to change the Default status, so I can ceate a new status for all new ideas?\u00a0<\/p><p>\u00a0<\/p><p>Thanks a lot<\/p><p>jon<\/p>","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/bulk-update-the-status-of-all-ideas-26451","creationDate":"2024-11-29T10:40:36+0000","relativeCreationDate":"3 days ago"},"isTopicUnread":true,"privateId":8067,"id":26451,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":17,"isIdeation":false,"url":"\/customer-communities-cc-17","title":"Customer Communities (CC)","description":"Discover how to build engaging, vibrant communities with the CC platform"},"url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/bulk-update-the-status-of-all-ideas-26451","title":"Bulk update the status of all ideas","lastPost":{"id":25236,"author":{"id":7338,"url":"\/members\/kenneth-r-7338","name":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png","userTitle":"Gainsight Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f"},"userLevel":7,"badges":[{"title":"Gainsight Beta Buddy","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png"},{"title":"Pulse 2022 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png"},{"title":"Pulse 2022 Track Leader","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png"},{"title":"Pulse 2023 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png"},{"title":"Pulse 2023 Speaker","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png"},{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"}],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/bulk-update-the-status-of-all-ideas-26451?postid=117576#post117576","creationDate":"2024-12-02T12:19:00+0000","relativeCreationDate":"3 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":0,"relevantPost":{"id":26451,"author":{"id":8662,"url":"\/members\/jonsynnott-8662","name":"Jonsynnott","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/3699b2b6-2bb6-4485-869a-734f28f5503c.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Good morning,<\/p><p>\u00a0<\/p><p>I am taking over our community and and updating the flow of status\u2019 for ideas.<\/p><p>Currently all open suggestions are in a status of \u201cReceived\u201d which is the default status.<\/p><p>I would like to bulk update the status of all these items to the next status in the flow \u201cReviewed- open\u201d so my clients knows that they have been reviewed. Is this possible?<\/p><p>\u00a0<\/p><p>If it is not possible, is it possible to change the Default status, so I can ceate a new status for all new ideas?\u00a0<\/p><p>\u00a0<\/p><p>Thanks a lot<\/p><p>jon<\/p>","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/bulk-update-the-status-of-all-ideas-26451","creationDate":"2024-11-29T10:40:36+0000","relativeCreationDate":"3 days ago"},"numberOfViews":17,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/discuss-gainsight-products-14","categoryId":14,"title":"Discuss Gainsight Products","metaRobots":"index, follow","type":0},"lastPostId":"25236"},{"firstPost":{"id":26425,"author":{"id":8707,"url":"\/members\/daniele-cmty-8707","name":"Daniele Cmty","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/26433361-f17a-40fd-b26a-b5501ae42ec3.png","userTitle":"Helper \u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Helper \u2b50\ufe0f\u2b50\ufe0f"},"userLevel":3,"badges":[{"title":"Pulse 2023 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png"},{"title":"inSpired Alumni","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9841a9c7-e2cd-460d-b12c-c4ed2860997b_thumb.png"}],"isBanned":false},"content":"<p>Hi there, as the title says:<\/p><p>We wanted to know if it\u2019s\u00a0possible to GET Custom User Profile Fields via API?<\/p><p>Specifically with the \u201c<a href=\"?\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">Fetches all Users<\/a>\u201d Call, but generally speaking as well.<\/p><p>\u00a0<\/p><p>If I do a user export or a Segment Export, I will see the Custom User Profile Fields. I would like to ask if this is possible via API as well.<\/p><p>\u00a0<\/p><p>Use case: We might ask some\u00a0our users <strong>upon registration<\/strong> to opt in to a different category of newsletters, and to our UX Research Programs. We might do this with a Radio Button and\/or Checkbox. I wanted to push certain user contacts into an e.g. Mailing List or into Salesforce (via API or via Zapier) based on whether\/not they selected which checkbox \/ button (upon signup or afterwards in their profile).<\/p><p>Thank you very much in advance!<\/p>","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/is-it-possible-to-get-custom-user-profile-fields-via-api-26425","creationDate":"2024-11-27T15:27:40+0000","relativeCreationDate":"5 days ago"},"isTopicUnread":true,"privateId":8064,"id":26425,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":17,"isIdeation":false,"url":"\/customer-communities-cc-17","title":"Customer Communities (CC)","description":"Discover how to build engaging, vibrant communities with the CC platform"},"url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/is-it-possible-to-get-custom-user-profile-fields-via-api-26425","title":"Is it possible to GET Custom User Profile Fields via API?","lastPost":{"id":25235,"author":{"id":8707,"url":"\/members\/daniele-cmty-8707","name":"Daniele Cmty","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/26433361-f17a-40fd-b26a-b5501ae42ec3.png","userTitle":"Helper \u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Helper \u2b50\ufe0f\u2b50\ufe0f"},"userLevel":3,"badges":[{"title":"Pulse 2023 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png"},{"title":"inSpired Alumni","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9841a9c7-e2cd-460d-b12c-c4ed2860997b_thumb.png"}],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/is-it-possible-to-get-custom-user-profile-fields-via-api-26425?postid=117575#post117575","creationDate":"2024-12-02T12:12:53+0000","relativeCreationDate":"4 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":1,"relevantPost":{"id":26425,"author":{"id":8707,"url":"\/members\/daniele-cmty-8707","name":"Daniele Cmty","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/26433361-f17a-40fd-b26a-b5501ae42ec3.png","userTitle":"Helper \u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Helper \u2b50\ufe0f\u2b50\ufe0f"},"userLevel":3,"badges":[{"title":"Pulse 2023 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png"},{"title":"inSpired Alumni","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9841a9c7-e2cd-460d-b12c-c4ed2860997b_thumb.png"}],"isBanned":false},"content":"<p>Hi there, as the title says:<\/p><p>We wanted to know if it\u2019s\u00a0possible to GET Custom User Profile Fields via API?<\/p><p>Specifically with the \u201c<a href=\"?\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">Fetches all Users<\/a>\u201d Call, but generally speaking as well.<\/p><p>\u00a0<\/p><p>If I do a user export or a Segment Export, I will see the Custom User Profile Fields. I would like to ask if this is possible via API as well.<\/p><p>\u00a0<\/p><p>Use case: We might ask some\u00a0our users <strong>upon registration<\/strong> to opt in to a different category of newsletters, and to our UX Research Programs. We might do this with a Radio Button and\/or Checkbox. I wanted to push certain user contacts into an e.g. Mailing List or into Salesforce (via API or via Zapier) based on whether\/not they selected which checkbox \/ button (upon signup or afterwards in their profile).<\/p><p>Thank you very much in advance!<\/p>","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/is-it-possible-to-get-custom-user-profile-fields-via-api-26425","creationDate":"2024-11-27T15:27:40+0000","relativeCreationDate":"5 days ago"},"numberOfViews":22,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/discuss-gainsight-products-14","categoryId":14,"title":"Discuss Gainsight Products","metaRobots":"index, follow","type":0},"lastPostId":"25235"},{"firstPost":{"id":26410,"author":{"id":14554,"url":"\/members\/vikas-14554","name":"Vikas","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/a92fa527-507f-4cd4-8a22-90cd77f8744a.png","userTitle":"Contributor \u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi Team,\u00a0<\/p><p>\u00a0<\/p><p>Is there an option to create a custom page of pop up window kind of an option to input (Optional information) on why an Admin\/Moderator is erasing or disapproving an user who has tried to register to a our community.\u00a0<\/p><p>If we can create it how? and will\u00a0this information be stored in the meta data.\u00a0<\/p>","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/disapproving-erasing-unregistered-users-from-user-overview-26410","creationDate":"2024-11-26T07:04:04+0000","relativeCreationDate":"6 days ago"},"isTopicUnread":true,"privateId":8061,"id":26410,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":17,"isIdeation":false,"url":"\/customer-communities-cc-17","title":"Customer Communities (CC)","description":"Discover how to build engaging, vibrant communities with the CC platform"},"url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/disapproving-erasing-unregistered-users-from-user-overview-26410","title":"Disapproving\/Erasing unregistered users from user overview","lastPost":{"id":25231,"author":{"id":7338,"url":"\/members\/kenneth-r-7338","name":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png","userTitle":"Gainsight Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f"},"userLevel":7,"badges":[{"title":"Gainsight Beta Buddy","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png"},{"title":"Pulse 2022 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png"},{"title":"Pulse 2022 Track Leader","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png"},{"title":"Pulse 2023 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png"},{"title":"Pulse 2023 Speaker","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png"},{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"}],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/disapproving-erasing-unregistered-users-from-user-overview-26410?postid=117571#post117571","creationDate":"2024-12-02T11:48:27+0000","relativeCreationDate":"4 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":26410,"author":{"id":14554,"url":"\/members\/vikas-14554","name":"Vikas","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/a92fa527-507f-4cd4-8a22-90cd77f8744a.png","userTitle":"Contributor \u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi Team,\u00a0<\/p><p>\u00a0<\/p><p>Is there an option to create a custom page of pop up window kind of an option to input (Optional information) on why an Admin\/Moderator is erasing or disapproving an user who has tried to register to a our community.\u00a0<\/p><p>If we can create it how? and will\u00a0this information be stored in the meta data.\u00a0<\/p>","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/disapproving-erasing-unregistered-users-from-user-overview-26410","creationDate":"2024-11-26T07:04:04+0000","relativeCreationDate":"6 days ago"},"numberOfViews":11,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/discuss-gainsight-products-14","categoryId":14,"title":"Discuss Gainsight Products","metaRobots":"index, follow","type":0},"lastPostId":"25231"},{"firstPost":{"id":26399,"author":{"id":14839,"url":"\/members\/kristineo-14839","name":"kristineo","avatar":"","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi everyone!\u00a0<\/p><p>\u00a0<\/p><p>I\u2019m currently trying to create a custom view in our content overview and was wondering if we\u2019re able to input multiple search terms and utilize some of the typical web search engine tricks. For example, using <em>\u201cOR\u201d\u00a0<\/em>(ex. \u201capples\u201d OR oranges\u201d) or \u201cAND\u201d (\u201capples\u201d AND \u201coranges\u201d). Some other examples <a href=\"https:\/\/renowebdesigner.medium.com\/search-mulitple-words-simultaneously-on-google-c4100b36c7bf#:~:text=%E2%80%94%20Use%20parentheses%20to%20group%20terms,the%20phrase%20%E2%80%9C2024%20predictions%E2%80%9D.\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">here<\/a>. Or do we have to create different views for each term?\u00a0<\/p>","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/multiple-search-terms-in-content-overview-26399","creationDate":"2024-11-23T02:42:57+0000","relativeCreationDate":"9 days ago"},"isTopicUnread":true,"privateId":8057,"id":26399,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":17,"isIdeation":false,"url":"\/customer-communities-cc-17","title":"Customer Communities (CC)","description":"Discover how to build engaging, vibrant communities with the CC platform"},"url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/multiple-search-terms-in-content-overview-26399","title":"Multiple search terms in Content Overview?","lastPost":{"id":25230,"author":{"id":7807,"url":"\/members\/olimarrio-7807","name":"olimarrio","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/f739ea61-841e-404d-b7ef-7f7a393aaad1.png","userTitle":"Gainsight Employee \u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f"},"userLevel":5,"badges":[{"title":"Pulse 2022 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png"},{"title":"Pulse 2023 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png"},{"title":"Pulse 2023 Track Leader","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/c0e9fa64-7d2e-4019-9687-1bc1fe98c53e_thumb.png"},{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"},{"title":"Pulse 2024 Track Leader","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2cd97cfb-148d-4526-a7e0-025c4fd8b904_thumb.png"}],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/multiple-search-terms-in-content-overview-26399?postid=117569#post117569","creationDate":"2024-12-02T10:27:10+0000","relativeCreationDate":"5 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":26399,"author":{"id":14839,"url":"\/members\/kristineo-14839","name":"kristineo","avatar":"","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi everyone!\u00a0<\/p><p>\u00a0<\/p><p>I\u2019m currently trying to create a custom view in our content overview and was wondering if we\u2019re able to input multiple search terms and utilize some of the typical web search engine tricks. For example, using <em>\u201cOR\u201d\u00a0<\/em>(ex. \u201capples\u201d OR oranges\u201d) or \u201cAND\u201d (\u201capples\u201d AND \u201coranges\u201d). Some other examples <a href=\"https:\/\/renowebdesigner.medium.com\/search-mulitple-words-simultaneously-on-google-c4100b36c7bf#:~:text=%E2%80%94%20Use%20parentheses%20to%20group%20terms,the%20phrase%20%E2%80%9C2024%20predictions%E2%80%9D.\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">here<\/a>. Or do we have to create different views for each term?\u00a0<\/p>","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/multiple-search-terms-in-content-overview-26399","creationDate":"2024-11-23T02:42:57+0000","relativeCreationDate":"9 days ago"},"numberOfViews":25,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/discuss-gainsight-products-14","categoryId":14,"title":"Discuss Gainsight Products","metaRobots":"index, follow","type":0},"lastPostId":"25230"},{"firstPost":{"id":26454,"author":{"id":14976,"url":"\/members\/grace-cleary-14976","name":"grace.cleary","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/84f8207f-0d00-458b-99c4-9da67c304f6e.png","userTitle":"Contributor \u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi everyone,<\/p><p>\u00a0<\/p><p>I\u2019m look at the data flow diagram in object analyzer for our Company object.\u00a0<\/p><p>One of the inputs shows \u2018Account\u2019, with\u00a0\u2018Gainsight Connect\u2019 under\u00a0\u2018Type\u2019, which is separate from our SF connector, as this shows the name\u00a0of the job as the Name, and\u00a0under \u2018Type\u2019 shows \u2018Sfdc\u2019. Any ideas what the \u2018Gainsight Connect\u2019 part is?\u00a0<\/p><p>\u00a0<\/p><p>Thank you and have a lovely weekend!<\/p><p>Grace<\/p>","url":"https:\/\/communities.gainsight.com\/customer-success-cs-15\/object-analyzer-connector-job-versus-gainsight-connect-26454","creationDate":"2024-11-29T15:43:18+0000","relativeCreationDate":"3 days ago"},"isTopicUnread":true,"privateId":8070,"id":26454,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":15,"isIdeation":false,"url":"\/customer-success-cs-15","title":"Customer Success (CS)","description":"Ask questions and learn from others about features, workflows, and all the possibilities of Gainsight CS"},"url":"https:\/\/communities.gainsight.com\/customer-success-cs-15\/object-analyzer-connector-job-versus-gainsight-connect-26454","title":"Object Analyzer - Connector Job versus Gainsight Connect?","lastPost":{"id":25228,"author":{"id":6075,"url":"\/members\/romihache-6075","name":"romihache","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c4d65495-ce2f-42c7-af6b-4af9673effd5.png","userTitle":"VIP \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":true,"isItalic":true,"isUnderline":false,"name":"VIP \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":6,"badges":[{"title":"Gainsight Associate Admin: Level 1","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg"},{"title":"Level 2 Reports & Dashboards","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/53e167eb-cef0-4971-b50e-fcd07ec0d5bf_thumb.png"},{"title":"Level 2 - Journey Orchestrator & Surveys","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/e5c2d42b-1aef-429d-a043-c095007ef3a9_thumb.png"},{"title":"Gainsight Certified Admin for NXT: Level 3","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png"},{"title":"Gainsight End User Certification","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/796d2646-be81-4509-a950-7348bb8c629d_thumb.png"},{"title":"CS Ops Product Council 2024","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/d16ab9ca-3979-4aa4-80a8-1804eee87730_thumb.png"},{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"},{"title":"Customer Success Operations","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/76b9fb90-4875-44af-95c8-d9a6a0405959_thumb.png"}],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/customer-success-cs-15\/object-analyzer-connector-job-versus-gainsight-connect-26454?postid=117566#post117566","creationDate":"2024-12-02T09:17:41+0000","relativeCreationDate":"6 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":26454,"author":{"id":14976,"url":"\/members\/grace-cleary-14976","name":"grace.cleary","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/84f8207f-0d00-458b-99c4-9da67c304f6e.png","userTitle":"Contributor \u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi everyone,<\/p><p>\u00a0<\/p><p>I\u2019m look at the data flow diagram in object analyzer for our Company object.\u00a0<\/p><p>One of the inputs shows \u2018Account\u2019, with\u00a0\u2018Gainsight Connect\u2019 under\u00a0\u2018Type\u2019, which is separate from our SF connector, as this shows the name\u00a0of the job as the Name, and\u00a0under \u2018Type\u2019 shows \u2018Sfdc\u2019. Any ideas what the \u2018Gainsight Connect\u2019 part is?\u00a0<\/p><p>\u00a0<\/p><p>Thank you and have a lovely weekend!<\/p><p>Grace<\/p>","url":"https:\/\/communities.gainsight.com\/customer-success-cs-15\/object-analyzer-connector-job-versus-gainsight-connect-26454","creationDate":"2024-11-29T15:43:18+0000","relativeCreationDate":"3 days ago"},"numberOfViews":14,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/discuss-gainsight-products-14","categoryId":14,"title":"Discuss Gainsight Products","metaRobots":"index, follow","type":0},"lastPostId":"25228"},{"firstPost":{"id":26453,"author":{"id":11949,"url":"\/members\/revote-11949","name":"revote","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e54b13ea-3905-4112-8199-8a4efffd86ec.png","userTitle":"VIP \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":true,"isItalic":true,"isUnderline":false,"name":"VIP \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":6,"badges":[{"title":"Gainsight Beta Buddy","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png"},{"title":"Community Champion","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png"},{"title":"inSpired Alumni","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9841a9c7-e2cd-460d-b12c-c4ed2860997b_thumb.png"}],"isBanned":false},"content":"<p>I've noticed that topic is set as a sticky but it doesn\u00b4t appear top of the page. This occurs in our community and I looked some other as well and problem appears there as well.<\/p><p>\u00a0<\/p>","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/sticky-s-arent-sticky-any-more-26453","creationDate":"2024-11-29T14:31:20+0000","relativeCreationDate":"3 days ago"},"isTopicUnread":true,"privateId":8069,"id":26453,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":17,"isIdeation":false,"url":"\/customer-communities-cc-17","title":"Customer Communities (CC)","description":"Discover how to build engaging, vibrant communities with the CC platform"},"url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/sticky-s-arent-sticky-any-more-26453","title":"Sticky\u00b4s arent sticky any more","lastPost":{"id":25227,"author":{"id":11949,"url":"\/members\/revote-11949","name":"revote","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e54b13ea-3905-4112-8199-8a4efffd86ec.png","userTitle":"VIP \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":true,"isItalic":true,"isUnderline":false,"name":"VIP \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":6,"badges":[{"title":"Gainsight Beta Buddy","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png"},{"title":"Community Champion","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png"},{"title":"inSpired Alumni","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9841a9c7-e2cd-460d-b12c-c4ed2860997b_thumb.png"}],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/sticky-s-arent-sticky-any-more-26453?postid=117564#post117564","creationDate":"2024-12-02T09:03:36+0000","relativeCreationDate":"7 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":0,"relevantPost":{"id":26453,"author":{"id":11949,"url":"\/members\/revote-11949","name":"revote","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e54b13ea-3905-4112-8199-8a4efffd86ec.png","userTitle":"VIP \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":true,"isItalic":true,"isUnderline":false,"name":"VIP \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":6,"badges":[{"title":"Gainsight Beta Buddy","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png"},{"title":"Community Champion","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png"},{"title":"inSpired Alumni","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9841a9c7-e2cd-460d-b12c-c4ed2860997b_thumb.png"}],"isBanned":false},"content":"<p>I've noticed that topic is set as a sticky but it doesn\u00b4t appear top of the page. This occurs in our community and I looked some other as well and problem appears there as well.<\/p><p>\u00a0<\/p>","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/sticky-s-arent-sticky-any-more-26453","creationDate":"2024-11-29T14:31:20+0000","relativeCreationDate":"3 days ago"},"numberOfViews":22,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/discuss-gainsight-products-14","categoryId":14,"title":"Discuss Gainsight Products","metaRobots":"index, follow","type":0},"lastPostId":"25227"},{"firstPost":{"id":26418,"author":{"id":13504,"url":"\/members\/nuts-13504","name":"nuts","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/48d8c9ee-b431-47a6-9348-3c92a8165c44.png","userTitle":"Helper \u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Helper \u2b50\ufe0f"},"userLevel":1,"badges":[],"isBanned":false},"content":"<p>\u30b8\u30e3\u30fc\u30cb\u30fc\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3067Simple Program\u3092\u5229\u7528\u3057\u3066\u5b9f\u884c\u3057\u305f\u30d7\u30ed\u30b0\u30e9\u30e0\u304c\u52d5\u304b\u306a\u3044\u539f\u56e0\u304c\u308f\u304b\u3089\u305a\u8cea\u554f\u3067\u3059\u3002<\/p><p>\u30e1\u30fc\u30eb\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u4f5c\u6210 \u2192\u00a0\u30bb\u30b0\u30e1\u30f3\u30c8\u306e\u8a2d\u5b9a \u2192\u00a0\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u4f5c\u6210\u3068\u9032\u3081\u3066\u3001\u3044\u3056\u5b9f\u884c\u3057\u3066\u307f\u305f\u3068\u3053\u308d\u300cIN_PROGRESS\u300d\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u306e\u307e\u307e\u52d5\u304b\u305a\u3068\u3044\u3046\u72b6\u614b\u3067\u56f0\u3063\u3066\u307e\u3059<\/p><p>\u30b5\u30f3\u30c9\u30dc\u30c3\u30af\u30b9\u3067\u5b9f\u884c\u3057\u3066\u3044\u308b\u3068\u30e1\u30fc\u30eb\u914d\u4fe1\u3067\u304d\u306a\u3044\u3068\u3044\u3046\u5236\u9650\u304c\u3042\u3063\u305f\u308a\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b\uff1f<\/p><p>\u00a0<\/p><p>I\u2019m having trouble with the Journey Orchestrator program not completing its execution.<\/p><p>After creating an email template, configuring the segment, and setting up the program, I ran it, but the status remains \"IN_PROGRESS\" and doesn\u2019t change.<\/p><p>Could you let me know why this is happening?<br \/>Does running it in a sandbox environment have any effect?<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/f9871dd7-5be0-4f0a-ba35-904c8328204b.png\" \/><\/figure><p>\u00a0<\/p>","url":"https:\/\/communities.gainsight.com\/gainsight-japan-%E6%97%A5%E6%9C%AC%E8%AA%9E%E3%82%B3%E3%83%B3%E3%83%86%E3%83%B3%E3%83%84-182\/%E3%82%B8%E3%83%A3%E3%83%BC%E3%83%8B%E3%83%BC%E3%82%AA%E3%83%BC%E3%82%B1%E3%82%B9%E3%83%88%E3%83%AC%E3%83%BC%E3%82%B7%E3%83%A7%E3%83%B3%E3%81%AE%E3%83%97%E3%83%AD%E3%82%B0%E3%83%A9%E3%83%A0%E5%AE%9F%E8%A1%8C%E3%81%8Cin-progress%E3%81%AE%E3%81%BE%E3%81%BE%E3%81%AB%E3%81%AA%E3%81%A3%E3%81%A6%E3%81%97%E3%81%BE%E3%81%86-26418","creationDate":"2024-11-27T06:09:37+0000","relativeCreationDate":"5 days ago"},"isTopicUnread":true,"privateId":8063,"id":26418,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":182,"isIdeation":false,"url":"\/groups\/gainsight-japan-%E6%97%A5%E6%9C%AC%E8%AA%9E%E3%82%B3%E3%83%B3%E3%83%86%E3%83%B3%E3%83%84-182","title":"Gainsight Japan : \u65e5\u672c\u8a9e\u30b3\u30f3\u30c6\u30f3\u30c4","description":"<p>\u3069\u306a\u305f\u3067\u3082\u53c2\u52a0\u6b53\u8fce\u3067\u3059\uff01\uff01\uff08\u30e6\u30fc\u30b6\u30fc\u306e\u3054\u767b\u9332\u3044\u305f\u3060\u304f\u3068\u6700\u65b0\u306e\u60c5\u5831\u304c\u901a\u77e5\u3055\u308c\u305f\u308a\u3001\u3044\u308d\u3093\u306a\u8a18\u4e8b\u3078\u30b3\u30e1\u30f3\u30c8\u3067\u304d\u305f\u308a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\ud83d\ude0a\uff09<br \/>\u3053\u306e\u30b0\u30eb\u30fc\u30d7\u306f Gainsight\u3092\u6d3b\u7528\u3057\u3066\u3044\u308b\u7686\u69d8\u3068\u65e5\u672c\u8a9e\u3067\u60c5\u5831\u5171\u6709\u3067\u304d\u308b\u5834\u6240\u3067\u3059\uff01\u65e5\u672c\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3092\u76db\u308a\u4e0a\u3052\u308b\u305f\u3081\u306b\u3001Gainsight\u306e\u3053\u3068\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u3053\u3068\u306b\u95a2\u3057\u3066\u3001\u60c5\u5831\u5171\u6709\u3057\u305f\u308a\u3001\u6210\u679c\u3092\u5fdc\u63f4\u3057\u3042\u3048\u308b\u5834\u6240\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u521d\u5fc3\u8005\u306e\u65b9\u304b\u3089\u4e0a\u7d1a\u8005\u306e\u65b9\u307e\u3067\u5e45\u5e83\u304f\u53c2\u52a0\u3044\u305f\u3060\u3051\u307e\u3059\u3002\u305c\u3072\u7a4d\u6975\u7684\u306b\u3054\u53c2\u52a0\u3044\u305f\u3060\u304d\u3001\u307f\u3093\u306a\u3067\u76db\u308a\u4e0a\u3052\u3066\u3044\u304d\u307e\u3057\u3087\u3046\uff01<\/p>"},"url":"https:\/\/communities.gainsight.com\/gainsight-japan-%E6%97%A5%E6%9C%AC%E8%AA%9E%E3%82%B3%E3%83%B3%E3%83%86%E3%83%B3%E3%83%84-182\/%E3%82%B8%E3%83%A3%E3%83%BC%E3%83%8B%E3%83%BC%E3%82%AA%E3%83%BC%E3%82%B1%E3%82%B9%E3%83%88%E3%83%AC%E3%83%BC%E3%82%B7%E3%83%A7%E3%83%B3%E3%81%AE%E3%83%97%E3%83%AD%E3%82%B0%E3%83%A9%E3%83%A0%E5%AE%9F%E8%A1%8C%E3%81%8Cin-progress%E3%81%AE%E3%81%BE%E3%81%BE%E3%81%AB%E3%81%AA%E3%81%A3%E3%81%A6%E3%81%97%E3%81%BE%E3%81%86-26418","title":"\u30b8\u30e3\u30fc\u30cb\u30fc\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30d7\u30ed\u30b0\u30e9\u30e0\u5b9f\u884c\u304cIN_PROGRESS\u306e\u307e\u307e\u306b\u306a\u3063\u3066\u3057\u307e\u3046","lastPost":{"id":25223,"author":{"id":13504,"url":"\/members\/nuts-13504","name":"nuts","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/48d8c9ee-b431-47a6-9348-3c92a8165c44.png","userTitle":"Helper \u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Helper \u2b50\ufe0f"},"userLevel":1,"badges":[],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/gainsight-japan-%E6%97%A5%E6%9C%AC%E8%AA%9E%E3%82%B3%E3%83%B3%E3%83%86%E3%83%B3%E3%83%84-182\/%E3%82%B8%E3%83%A3%E3%83%BC%E3%83%8B%E3%83%BC%E3%82%AA%E3%83%BC%E3%82%B1%E3%82%B9%E3%83%88%E3%83%AC%E3%83%BC%E3%82%B7%E3%83%A7%E3%83%B3%E3%81%AE%E3%83%97%E3%83%AD%E3%82%B0%E3%83%A9%E3%83%A0%E5%AE%9F%E8%A1%8C%E3%81%8Cin-progress%E3%81%AE%E3%81%BE%E3%81%BE%E3%81%AB%E3%81%AA%E3%81%A3%E3%81%A6%E3%81%97%E3%81%BE%E3%81%86-26418?postid=117557#post117557","creationDate":"2024-12-02T03:13:32+0000","relativeCreationDate":"13 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":0,"relevantPost":{"id":26418,"author":{"id":13504,"url":"\/members\/nuts-13504","name":"nuts","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/48d8c9ee-b431-47a6-9348-3c92a8165c44.png","userTitle":"Helper \u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Helper \u2b50\ufe0f"},"userLevel":1,"badges":[],"isBanned":false},"content":"<p>\u30b8\u30e3\u30fc\u30cb\u30fc\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3067Simple Program\u3092\u5229\u7528\u3057\u3066\u5b9f\u884c\u3057\u305f\u30d7\u30ed\u30b0\u30e9\u30e0\u304c\u52d5\u304b\u306a\u3044\u539f\u56e0\u304c\u308f\u304b\u3089\u305a\u8cea\u554f\u3067\u3059\u3002<\/p><p>\u30e1\u30fc\u30eb\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u4f5c\u6210 \u2192\u00a0\u30bb\u30b0\u30e1\u30f3\u30c8\u306e\u8a2d\u5b9a \u2192\u00a0\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u4f5c\u6210\u3068\u9032\u3081\u3066\u3001\u3044\u3056\u5b9f\u884c\u3057\u3066\u307f\u305f\u3068\u3053\u308d\u300cIN_PROGRESS\u300d\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u306e\u307e\u307e\u52d5\u304b\u305a\u3068\u3044\u3046\u72b6\u614b\u3067\u56f0\u3063\u3066\u307e\u3059<\/p><p>\u30b5\u30f3\u30c9\u30dc\u30c3\u30af\u30b9\u3067\u5b9f\u884c\u3057\u3066\u3044\u308b\u3068\u30e1\u30fc\u30eb\u914d\u4fe1\u3067\u304d\u306a\u3044\u3068\u3044\u3046\u5236\u9650\u304c\u3042\u3063\u305f\u308a\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b\uff1f<\/p><p>\u00a0<\/p><p>I\u2019m having trouble with the Journey Orchestrator program not completing its execution.<\/p><p>After creating an email template, configuring the segment, and setting up the program, I ran it, but the status remains \"IN_PROGRESS\" and doesn\u2019t change.<\/p><p>Could you let me know why this is happening?<br \/>Does running it in a sandbox environment have any effect?<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/f9871dd7-5be0-4f0a-ba35-904c8328204b.png\" \/><\/figure><p>\u00a0<\/p>","url":"https:\/\/communities.gainsight.com\/gainsight-japan-%E6%97%A5%E6%9C%AC%E8%AA%9E%E3%82%B3%E3%83%B3%E3%83%86%E3%83%B3%E3%83%84-182\/%E3%82%B8%E3%83%A3%E3%83%BC%E3%83%8B%E3%83%BC%E3%82%AA%E3%83%BC%E3%82%B1%E3%82%B9%E3%83%88%E3%83%AC%E3%83%BC%E3%82%B7%E3%83%A7%E3%83%B3%E3%81%AE%E3%83%97%E3%83%AD%E3%82%B0%E3%83%A9%E3%83%A0%E5%AE%9F%E8%A1%8C%E3%81%8Cin-progress%E3%81%AE%E3%81%BE%E3%81%BE%E3%81%AB%E3%81%AA%E3%81%A3%E3%81%A6%E3%81%97%E3%81%BE%E3%81%86-26418","creationDate":"2024-11-27T06:09:37+0000","relativeCreationDate":"5 days ago"},"numberOfViews":33,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/groups","categoryId":0,"title":"Groups","metaRobots":"index, follow","type":4},"lastPostId":"25223"},{"firstPost":{"id":26370,"author":{"id":14679,"url":"\/members\/laurenseife-14679","name":"Laurenseife","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/6e6a6382-f629-42c5-a0ee-834615ba5114.png","userTitle":"","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":2,"badges":[],"isBanned":false},"content":"<p>Hi folks, I have a low priority, nice to have, not need ask from my branding colleagues: They are asking me to differentiate the text\u00a0on the\u00a0\u201cRelated Topics\u201d section of our community.<\/p><p>\u00a0<\/p><p>Playing around with the the theme branding, I know that I need to edit the \u201cheader\u201d option to load the color, however, I don't want to apply the color to all the other sections.\u00a0<\/p><p>\u00a0<\/p><p>Does anyone have a code for customizing the \u201cRelated Topics\u201d section. I\u2019m wondering if I make it a little larger or underline that might satisfy the request as well and I wont need to change color.\u00a0<\/p><p>\u00a0<\/p><p>Below is an example of the Gainsight \u201cRelated Topics\u201d section:<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/01381a91-b9c6-443c-ba7d-7a806c3b38df.png\" \/><\/figure><p>\u00a0<\/p>","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/customization-of-related-topics-header-26370","creationDate":"2024-11-21T14:34:08+0000","relativeCreationDate":"11 days ago"},"isTopicUnread":true,"privateId":8048,"id":26370,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":17,"isIdeation":false,"url":"\/customer-communities-cc-17","title":"Customer Communities (CC)","description":"Discover how to build engaging, vibrant communities with the CC platform"},"url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/customization-of-related-topics-header-26370","title":"Customization of \"Related Topics\" header","lastPost":{"id":25218,"author":{"id":7807,"url":"\/members\/olimarrio-7807","name":"olimarrio","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/f739ea61-841e-404d-b7ef-7f7a393aaad1.png","userTitle":"Gainsight Employee \u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f"},"userLevel":5,"badges":[{"title":"Pulse 2022 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png"},{"title":"Pulse 2023 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png"},{"title":"Pulse 2023 Track Leader","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/c0e9fa64-7d2e-4019-9687-1bc1fe98c53e_thumb.png"},{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"},{"title":"Pulse 2024 Track Leader","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2cd97cfb-148d-4526-a7e0-025c4fd8b904_thumb.png"}],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/customization-of-related-topics-header-26370?postid=117546#post117546","creationDate":"2024-11-29T09:46:20+0000","relativeCreationDate":"3 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":2,"relevantPost":{"id":26370,"author":{"id":14679,"url":"\/members\/laurenseife-14679","name":"Laurenseife","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/6e6a6382-f629-42c5-a0ee-834615ba5114.png","userTitle":"","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":2,"badges":[],"isBanned":false},"content":"<p>Hi folks, I have a low priority, nice to have, not need ask from my branding colleagues: They are asking me to differentiate the text\u00a0on the\u00a0\u201cRelated Topics\u201d section of our community.<\/p><p>\u00a0<\/p><p>Playing around with the the theme branding, I know that I need to edit the \u201cheader\u201d option to load the color, however, I don't want to apply the color to all the other sections.\u00a0<\/p><p>\u00a0<\/p><p>Does anyone have a code for customizing the \u201cRelated Topics\u201d section. I\u2019m wondering if I make it a little larger or underline that might satisfy the request as well and I wont need to change color.\u00a0<\/p><p>\u00a0<\/p><p>Below is an example of the Gainsight \u201cRelated Topics\u201d section:<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/01381a91-b9c6-443c-ba7d-7a806c3b38df.png\" \/><\/figure><p>\u00a0<\/p>","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/customization-of-related-topics-header-26370","creationDate":"2024-11-21T14:34:08+0000","relativeCreationDate":"11 days ago"},"numberOfViews":9,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/discuss-gainsight-products-14","categoryId":14,"title":"Discuss Gainsight Products","metaRobots":"index, follow","type":0},"lastPostId":"25218"},{"firstPost":{"id":26396,"author":{"id":14218,"url":"\/members\/kate-jones-14218","name":"kate.jones","avatar":"","userTitle":"Contributor \u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>How do I set \u201cComplete\u201d cookies to be the default for all users? Also, how do I make cookie settings appear via banner to meet GDPR regulations when the user first logs in?<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/86e31939-9ba1-4cb5-ab46-10fcd5fab38e.png\" \/><\/figure><p>\u00a0<\/p>","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/how-do-i-default-cookies-to-allow-embedded-content-26396","creationDate":"2024-11-22T21:15:46+0000","relativeCreationDate":"9 days ago"},"isTopicUnread":true,"privateId":8056,"id":26396,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":17,"isIdeation":false,"url":"\/customer-communities-cc-17","title":"Customer Communities (CC)","description":"Discover how to build engaging, vibrant communities with the CC platform"},"url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/how-do-i-default-cookies-to-allow-embedded-content-26396","title":"How do I default cookies to allow embedded content?","lastPost":{"id":25216,"author":{"id":7807,"url":"\/members\/olimarrio-7807","name":"olimarrio","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/f739ea61-841e-404d-b7ef-7f7a393aaad1.png","userTitle":"Gainsight Employee \u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f"},"userLevel":5,"badges":[{"title":"Pulse 2022 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png"},{"title":"Pulse 2023 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png"},{"title":"Pulse 2023 Track Leader","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/c0e9fa64-7d2e-4019-9687-1bc1fe98c53e_thumb.png"},{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"},{"title":"Pulse 2024 Track Leader","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2cd97cfb-148d-4526-a7e0-025c4fd8b904_thumb.png"}],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/how-do-i-default-cookies-to-allow-embedded-content-26396?postid=117520#post117520","creationDate":"2024-11-28T14:26:42+0000","relativeCreationDate":"4 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":26396,"author":{"id":14218,"url":"\/members\/kate-jones-14218","name":"kate.jones","avatar":"","userTitle":"Contributor \u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>How do I set \u201cComplete\u201d cookies to be the default for all users? Also, how do I make cookie settings appear via banner to meet GDPR regulations when the user first logs in?<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/86e31939-9ba1-4cb5-ab46-10fcd5fab38e.png\" \/><\/figure><p>\u00a0<\/p>","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/how-do-i-default-cookies-to-allow-embedded-content-26396","creationDate":"2024-11-22T21:15:46+0000","relativeCreationDate":"9 days ago"},"numberOfViews":15,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/discuss-gainsight-products-14","categoryId":14,"title":"Discuss Gainsight Products","metaRobots":"index, follow","type":0},"lastPostId":"25216"},{"firstPost":{"id":26297,"author":{"id":15273,"url":"\/members\/laurenshron-15273","name":"Laurenshron","avatar":"","userTitle":"Contributor \u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hello! An issue I\u2019ve been having is we have a lot of courses that need frequent updates, though when I re-publish a course with new docs or videos, it sets everyone\u2019s progress back down to zero even if they\u2019ve already completed parts of the course that did not change. Is there a solution for this that I\u2019m missing?<\/p>","url":"https:\/\/communities.gainsight.com\/customer-education-ce-18\/issue-with-re-publishing-progress-sets-to-zero-26297","creationDate":"2024-11-15T18:49:17+0000","relativeCreationDate":"16 days ago"},"isTopicUnread":true,"privateId":8033,"id":26297,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":18,"isIdeation":false,"url":"\/customer-education-ce-18","title":"Customer Education (CE)","description":"Create compelling learning paths and a cohesive learning experience"},"url":"https:\/\/communities.gainsight.com\/customer-education-ce-18\/issue-with-re-publishing-progress-sets-to-zero-26297","title":"Issue with re-publishing - progress sets to zero","lastPost":{"id":25209,"author":{"id":14446,"url":"\/members\/joeleaton-14446","name":"JoelEaton","avatar":"","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f"},"userLevel":0,"badges":[{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"},{"title":"Pulse 2024 Speaker","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/4a0ccf77-0788-494f-a795-bf5c33829bc0_thumb.png"}],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/customer-education-ce-18\/issue-with-re-publishing-progress-sets-to-zero-26297?postid=117498#post117498","creationDate":"2024-11-27T14:54:40+0000","relativeCreationDate":"5 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":0,"relevantPost":{"id":26297,"author":{"id":15273,"url":"\/members\/laurenshron-15273","name":"Laurenshron","avatar":"","userTitle":"Contributor \u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hello! An issue I\u2019ve been having is we have a lot of courses that need frequent updates, though when I re-publish a course with new docs or videos, it sets everyone\u2019s progress back down to zero even if they\u2019ve already completed parts of the course that did not change. Is there a solution for this that I\u2019m missing?<\/p>","url":"https:\/\/communities.gainsight.com\/customer-education-ce-18\/issue-with-re-publishing-progress-sets-to-zero-26297","creationDate":"2024-11-15T18:49:17+0000","relativeCreationDate":"16 days ago"},"numberOfViews":35,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/discuss-gainsight-products-14","categoryId":14,"title":"Discuss Gainsight Products","metaRobots":"index, follow","type":0},"lastPostId":"25209"}],"authors":[]},"recentlyActiveTopicsList":{"isGuest":true,"tab":"Recently Active","requestUrl":"\/search\/recentTopics","query":{"sort":"lastPostDate","sortOrder":"DESC","minReplies":0,"maxResults":10,"notForumIds":[34]},"translations":{"Custom":{"in":"in"},"Forum":{"vraag":"Question","topic.form.type.discussion.label":"Conversation","forumList.meta.counter.post.user.new":"{n} new","beantwoord":"Solved","Sticky":"Sticky","topicList.meta.voted":"Voted","topicList.meta.vote":"Vote","Show more":"Show more activity"}},"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/","topics":[{"firstPost":{"id":11563,"author":{"id":5107,"url":"\/members\/waynedilworth-5107","name":"waynedilworth","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/16bb25d9-e7af-45c6-8184-706f827916e0.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":2,"badges":[{"title":"Gainsight Certified Admin for NXT: Level 3","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png"},{"title":"Pulse 2022 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png"},{"title":"Pulse 2023 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png"},{"title":"CS Ops Product Council 2024","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/d16ab9ca-3979-4aa4-80a8-1804eee87730_thumb.png"},{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"}],"isBanned":false},"content":"<p>We finally received the Cheat Sheet for R360 in Summer 2024 - after implementation, we are now learning that Timeline Activities added on a Risk CTA are not considered for updates on the R360 Cheat Sheet.\u00a0 I raised the issue to support who stated that <strong>Timeline Activities for a Risk CTA<\/strong> <strong>ARE included on the C360 Cheat Sheet<\/strong>, but <strong>NOT included on the R360 Cheat Sheet.<\/strong><\/p><p>We use Risk CTA Timeline for updates to risks - as we should, but those notes are not making it through to the R360 Cheat Sheet.\u00a0 We use the R360 Cheat Sheet to inform leadership of Risk Management activities.\u00a0\u00a0<\/p><p>I cannot understand why the criteria regarding what timeline entries should be considered for Cheat Sheet updates would be different between the C360 and R360 - but believe they should be the same.<\/p>","url":"https:\/\/communities.gainsight.com\/ideas\/cheat-sheet-parity-for-criteria-for-qualified-timeline-entries-between-r360-c360-26461","creationDate":"2024-12-02T12:28:12+0000","relativeCreationDate":"3 hours ago"},"isTopicUnread":true,"privateId":11563,"id":26461,"type":"ideation","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":0,"isIdeation":true,"url":"","title":"","description":""},"url":"https:\/\/communities.gainsight.com\/ideas\/cheat-sheet-parity-for-criteria-for-qualified-timeline-entries-between-r360-c360-26461","title":"Cheat Sheet Parity for criteria for qualified timeline entries between R360 & C360","lastPost":{"id":45775,"author":{"id":5927,"url":"\/members\/sarahmiracle-5927","name":"sarahmiracle","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e724c37f-3338-4376-bd7b-af97b2e4eec8.png","userTitle":"VIP \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":true,"isItalic":true,"isUnderline":false,"name":"VIP \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":6,"badges":[{"title":"Gainsight Associate Admin: Level 1","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg"},{"title":"Level 2 Reports & Dashboards","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/53e167eb-cef0-4971-b50e-fcd07ec0d5bf_thumb.png"},{"title":"Level 2 - Journey Orchestrator & Surveys","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/e5c2d42b-1aef-429d-a043-c095007ef3a9_thumb.png"},{"title":"Gainsight Certified Admin for NXT: Level 3","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png"},{"title":"CS Ops Product Council 2022","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/96dbfacd-cf05-4e90-9257-b8b52aa6ec91_thumb.png"},{"title":"CS Ops Product Council 2023","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/5840292e-b624-44c7-843a-ccc551bc2f40_thumb.png"},{"title":"Pulse 2022 Speaker","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png"},{"title":"Pulse 2023 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png"},{"title":"Community Champion","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png"},{"title":"Customer Success Operations","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/76b9fb90-4875-44af-95c8-d9a6a0405959_thumb.png"}],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/ideas\/cheat-sheet-parity-for-criteria-for-qualified-timeline-entries-between-r360-c360-26461?postid=45775#post45775","creationDate":"2024-12-02T16:08:58+0000","relativeCreationDate":"5 minutes ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":7,"ideationStatus":{"name":"New Idea","bgColor":"#bae2f7","color":"#000000"},"relevantPost":{"id":11563,"author":{"id":5107,"url":"\/members\/waynedilworth-5107","name":"waynedilworth","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/16bb25d9-e7af-45c6-8184-706f827916e0.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":2,"badges":[{"title":"Gainsight Certified Admin for NXT: Level 3","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png"},{"title":"Pulse 2022 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png"},{"title":"Pulse 2023 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png"},{"title":"CS Ops Product Council 2024","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/d16ab9ca-3979-4aa4-80a8-1804eee87730_thumb.png"},{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"}],"isBanned":false},"content":"<p>We finally received the Cheat Sheet for R360 in Summer 2024 - after implementation, we are now learning that Timeline Activities added on a Risk CTA are not considered for updates on the R360 Cheat Sheet.\u00a0 I raised the issue to support who stated that <strong>Timeline Activities for a Risk CTA<\/strong> <strong>ARE included on the C360 Cheat Sheet<\/strong>, but <strong>NOT included on the R360 Cheat Sheet.<\/strong><\/p><p>We use Risk CTA Timeline for updates to risks - as we should, but those notes are not making it through to the R360 Cheat Sheet.\u00a0 We use the R360 Cheat Sheet to inform leadership of Risk Management activities.\u00a0\u00a0<\/p><p>I cannot understand why the criteria regarding what timeline entries should be considered for Cheat Sheet updates would be different between the C360 and R360 - but believe they should be the same.<\/p>","url":"https:\/\/communities.gainsight.com\/ideas\/cheat-sheet-parity-for-criteria-for-qualified-timeline-entries-between-r360-c360-26461","creationDate":"2024-12-02T12:28:12+0000","relativeCreationDate":"3 hours ago"},"numberOfViews":25,"contentType":"idea","featuredImage":"","publicLabel":"","category":{"url":"","categoryId":0,"title":"","metaRobots":"index, follow","type":0},"lastPostId":"45775"},{"firstPost":{"id":10691,"author":{"id":12908,"url":"\/members\/logicalhare-12908","name":"logicalhare","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/3a6243f7-a5bd-4454-b2f8-ac320b083bc0.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":1,"badges":[],"isBanned":false},"content":"<p>We\u2019d like to use the dynamic content widget to highlight posts in need of a reply. The widget currently allows you to feature posts with unanswered questions, but that shows posts with replies that haven\u2019t been marked as the best answer. That is not as helpful as highlighting posts in need of true engagement.<\/p>","url":"https:\/\/communities.gainsight.com\/ideas\/sort-dynamic-content-widget-by-posts-with-zero-replies-23775","creationDate":"2024-03-15T16:40:12+0000","relativeCreationDate":"8 months ago"},"isTopicUnread":true,"privateId":10691,"id":23775,"type":"ideation","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":0,"isIdeation":true,"url":"","title":"","description":""},"url":"https:\/\/communities.gainsight.com\/ideas\/sort-dynamic-content-widget-by-posts-with-zero-replies-23775","title":"Sort dynamic content widget by posts with zero replies","lastPost":{"id":45774,"author":{"id":12868,"url":"\/members\/sudhanshu-12868","name":"Sudhanshu","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/9f06f368-fcb0-4f18-aba4-27c4783e53fa.png","userTitle":"Gainsight Product Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f"},"userLevel":2,"badges":[],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/ideas\/sort-dynamic-content-widget-by-posts-with-zero-replies-23775?postid=45774#post45774","creationDate":"2024-12-02T14:54:29+0000","relativeCreationDate":"1 hour ago"},"numberOfUnreadReplies":0,"numberOfReplies":9,"numberOfLikes":10,"ideationStatus":{"name":"Released","bgColor":"#3cb54a","color":"#ffffff"},"relevantPost":{"id":10691,"author":{"id":12908,"url":"\/members\/logicalhare-12908","name":"logicalhare","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/3a6243f7-a5bd-4454-b2f8-ac320b083bc0.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":1,"badges":[],"isBanned":false},"content":"<p>We\u2019d like to use the dynamic content widget to highlight posts in need of a reply. The widget currently allows you to feature posts with unanswered questions, but that shows posts with replies that haven\u2019t been marked as the best answer. That is not as helpful as highlighting posts in need of true engagement.<\/p>","url":"https:\/\/communities.gainsight.com\/ideas\/sort-dynamic-content-widget-by-posts-with-zero-replies-23775","creationDate":"2024-03-15T16:40:12+0000","relativeCreationDate":"8 months ago"},"numberOfViews":55,"contentType":"idea","featuredImage":"","publicLabel":"","category":{"url":"","categoryId":0,"title":"","metaRobots":"index, follow","type":0},"lastPostId":"45774"},{"firstPost":{"id":10854,"author":{"id":13078,"url":"\/members\/mbuuck1-13078","name":"mbuuck1","avatar":"","userTitle":"Helper \u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Helper \u2b50\ufe0f"},"userLevel":1,"badges":[{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"},{"title":"2024 GameChanger Award Winner","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/175af06f-a600-4881-b82d-7b3bcf0b302a_thumb.png"}],"isBanned":false},"content":"<p>Hello - in the Dynamic Content widget, it is possible to sort by reply count. However, it\u2019s not clear if it\u2019s possible to specific the order. It seems to default to descending order - the highest number of replies to the lowest. However, for my use case, I would much prefer the opposite, as we\u2019re trying to use this widget to surface questions that still need help. Is it possible to sort from lowest to highest reply count?<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51a761eb-8208-472d-9d2c-9a7b7d7737b7.png\" \/><\/figure><p>\u00a0<\/p>","url":"https:\/\/communities.gainsight.com\/ideas\/sort-by-number-of-replies-in-ascending-order-in-dynamic-content-widget-24282","creationDate":"2024-05-07T15:44:22+0000","relativeCreationDate":"6 months ago"},"isTopicUnread":true,"privateId":10854,"id":24282,"type":"ideation","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":0,"isIdeation":true,"url":"","title":"","description":""},"url":"https:\/\/communities.gainsight.com\/ideas\/sort-by-number-of-replies-in-ascending-order-in-dynamic-content-widget-24282","title":"Sort by number of replies in ascending order in Dynamic Content Widget","lastPost":{"id":45773,"author":{"id":12868,"url":"\/members\/sudhanshu-12868","name":"Sudhanshu","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/9f06f368-fcb0-4f18-aba4-27c4783e53fa.png","userTitle":"Gainsight Product Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f"},"userLevel":2,"badges":[],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/ideas\/sort-by-number-of-replies-in-ascending-order-in-dynamic-content-widget-24282?postid=45773#post45773","creationDate":"2024-12-02T14:54:21+0000","relativeCreationDate":"1 hour ago"},"numberOfUnreadReplies":0,"numberOfReplies":6,"numberOfLikes":7,"ideationStatus":{"name":"Released","bgColor":"#3cb54a","color":"#ffffff"},"relevantPost":{"id":10854,"author":{"id":13078,"url":"\/members\/mbuuck1-13078","name":"mbuuck1","avatar":"","userTitle":"Helper \u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Helper \u2b50\ufe0f"},"userLevel":1,"badges":[{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"},{"title":"2024 GameChanger Award Winner","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/175af06f-a600-4881-b82d-7b3bcf0b302a_thumb.png"}],"isBanned":false},"content":"<p>Hello - in the Dynamic Content widget, it is possible to sort by reply count. However, it\u2019s not clear if it\u2019s possible to specific the order. It seems to default to descending order - the highest number of replies to the lowest. However, for my use case, I would much prefer the opposite, as we\u2019re trying to use this widget to surface questions that still need help. Is it possible to sort from lowest to highest reply count?<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51a761eb-8208-472d-9d2c-9a7b7d7737b7.png\" \/><\/figure><p>\u00a0<\/p>","url":"https:\/\/communities.gainsight.com\/ideas\/sort-by-number-of-replies-in-ascending-order-in-dynamic-content-widget-24282","creationDate":"2024-05-07T15:44:22+0000","relativeCreationDate":"6 months ago"},"numberOfViews":62,"contentType":"idea","featuredImage":"","publicLabel":"","category":{"url":"","categoryId":0,"title":"","metaRobots":"index, follow","type":0},"lastPostId":"45773"},{"firstPost":{"id":9757,"author":{"id":11751,"url":"\/members\/kgastaldo-11751","name":"Kgastaldo","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/90x90\/3f5a790c-d9e5-4c7e-ac49-159067e8095c.png","userTitle":"Helper \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Helper \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":0,"badges":[{"title":"Community Champion","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png"},{"title":"inSpired Alumni","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9841a9c7-e2cd-460d-b12c-c4ed2860997b_thumb.png"}],"isBanned":false},"content":"<p>I\u2019d love a widget that pulled all the topics with no replies. We encourage our community of customers, partners, and employees to answer questions - but there\u2019s no real way to say \u201chey, here are some questions that could use your advice.\u201d It\u2019d be nice if there was a widget that did this.<\/p><p>Or if we could tweak the \u201chelp others\u201d option to be for posts with no replies, rather than no replies marked as best answer.<\/p>","url":"https:\/\/communities.gainsight.com\/ideas\/widget-for-questions-with-no-replies-19411","creationDate":"2019-10-18T15:20:20+0000","relativeCreationDate":"5 years ago"},"isTopicUnread":true,"privateId":9757,"id":19411,"type":"ideation","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":0,"isIdeation":true,"url":"","title":"","description":""},"url":"https:\/\/communities.gainsight.com\/ideas\/widget-for-questions-with-no-replies-19411","title":"Widget for Questions with No Replies","lastPost":{"id":45772,"author":{"id":12868,"url":"\/members\/sudhanshu-12868","name":"Sudhanshu","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/9f06f368-fcb0-4f18-aba4-27c4783e53fa.png","userTitle":"Gainsight Product Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f"},"userLevel":2,"badges":[],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/ideas\/widget-for-questions-with-no-replies-19411?postid=45772#post45772","creationDate":"2024-12-02T14:54:15+0000","relativeCreationDate":"1 hour ago"},"numberOfUnreadReplies":0,"numberOfReplies":16,"numberOfLikes":20,"ideationStatus":{"name":"Released","bgColor":"#3cb54a","color":"#ffffff"},"relevantPost":{"id":9757,"author":{"id":11751,"url":"\/members\/kgastaldo-11751","name":"Kgastaldo","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/90x90\/3f5a790c-d9e5-4c7e-ac49-159067e8095c.png","userTitle":"Helper \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Helper \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":0,"badges":[{"title":"Community Champion","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png"},{"title":"inSpired Alumni","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9841a9c7-e2cd-460d-b12c-c4ed2860997b_thumb.png"}],"isBanned":false},"content":"<p>I\u2019d love a widget that pulled all the topics with no replies. We encourage our community of customers, partners, and employees to answer questions - but there\u2019s no real way to say \u201chey, here are some questions that could use your advice.\u201d It\u2019d be nice if there was a widget that did this.<\/p><p>Or if we could tweak the \u201chelp others\u201d option to be for posts with no replies, rather than no replies marked as best answer.<\/p>","url":"https:\/\/communities.gainsight.com\/ideas\/widget-for-questions-with-no-replies-19411","creationDate":"2019-10-18T15:20:20+0000","relativeCreationDate":"5 years ago"},"numberOfViews":132,"contentType":"idea","featuredImage":"","publicLabel":"","category":{"url":"","categoryId":0,"title":"","metaRobots":"index, follow","type":0},"lastPostId":"45772"},{"firstPost":{"id":9033,"author":{"id":11394,"url":"\/members\/bjoern-schulze-11394","name":"bjoern_schulze","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/3ac14970-1dc0-41e8-ad37-7f41e680c187.png","userTitle":"Helper \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Helper \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":1,"badges":[{"title":"inSpired Alumni","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9841a9c7-e2cd-460d-b12c-c4ed2860997b_thumb.png"},{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"},{"title":"Pulse 2024 Speaker","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/4a0ccf77-0788-494f-a795-bf5c33829bc0_thumb.png"}],"isBanned":false},"content":"When a user posts a question, he\/she (or any moderator) can mark one of the answers in this topic as \"Best answer\" (or \"Solution\", depending on how the phrase is, well, phrased). What's not possible is to undo this action in the frontend.<br \/>\n<br \/>\nThe undo function is available for moderators in the control panel. If a user mistakenly marked an answer as \"Best answer\" (or a moderator marked a \"Best answer\" but the user doesn't agree), the only way to undo this is to ask a moderator to do it. This leads to more work than necessary.<br \/>\n<br \/>\nWe would like to see the undo function also be implemented in the frontend.","url":"https:\/\/communities.gainsight.com\/ideas\/ability-to-undo-best-answer-solution-in-frontend-19312","creationDate":"2018-08-22T11:50:53+0000","relativeCreationDate":"6 years ago"},"isTopicUnread":true,"privateId":9033,"id":19312,"type":"ideation","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":0,"isIdeation":true,"url":"","title":"","description":""},"url":"https:\/\/communities.gainsight.com\/ideas\/ability-to-undo-best-answer-solution-in-frontend-19312","title":"Ability to undo \"Best answer\" \/ \"Solution\" in frontend","lastPost":{"id":45769,"author":{"id":12868,"url":"\/members\/sudhanshu-12868","name":"Sudhanshu","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/9f06f368-fcb0-4f18-aba4-27c4783e53fa.png","userTitle":"Gainsight Product Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f"},"userLevel":2,"badges":[],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/ideas\/ability-to-undo-best-answer-solution-in-frontend-19312?postid=45769#post45769","creationDate":"2024-12-02T14:37:14+0000","relativeCreationDate":"1 hour ago"},"numberOfUnreadReplies":0,"numberOfReplies":8,"numberOfLikes":22,"ideationStatus":{"name":"Released","bgColor":"#3cb54a","color":"#ffffff"},"relevantPost":{"id":9033,"author":{"id":11394,"url":"\/members\/bjoern-schulze-11394","name":"bjoern_schulze","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/3ac14970-1dc0-41e8-ad37-7f41e680c187.png","userTitle":"Helper \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Helper \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":1,"badges":[{"title":"inSpired Alumni","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9841a9c7-e2cd-460d-b12c-c4ed2860997b_thumb.png"},{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"},{"title":"Pulse 2024 Speaker","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/4a0ccf77-0788-494f-a795-bf5c33829bc0_thumb.png"}],"isBanned":false},"content":"When a user posts a question, he\/she (or any moderator) can mark one of the answers in this topic as \"Best answer\" (or \"Solution\", depending on how the phrase is, well, phrased). What's not possible is to undo this action in the frontend.<br \/>\n<br \/>\nThe undo function is available for moderators in the control panel. If a user mistakenly marked an answer as \"Best answer\" (or a moderator marked a \"Best answer\" but the user doesn't agree), the only way to undo this is to ask a moderator to do it. This leads to more work than necessary.<br \/>\n<br \/>\nWe would like to see the undo function also be implemented in the frontend.","url":"https:\/\/communities.gainsight.com\/ideas\/ability-to-undo-best-answer-solution-in-frontend-19312","creationDate":"2018-08-22T11:50:53+0000","relativeCreationDate":"6 years ago"},"numberOfViews":75,"contentType":"idea","featuredImage":"","publicLabel":"","category":{"url":"","categoryId":0,"title":"","metaRobots":"index, follow","type":0},"lastPostId":"45769"},{"firstPost":{"id":11556,"author":{"id":8283,"url":"\/members\/mmayhall-8283","name":"mmayhall","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/05410b77-a439-4648-8c40-84998981a6db.png","userTitle":"Gainsight Employee \u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f"},"userLevel":2,"badges":[{"title":"Gainsight Associate Admin: Level 1","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg"},{"title":"Pulse 2023 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png"}],"isBanned":false},"content":"<p>[Posting on behalf of customer]<\/p><p>\u00a0<\/p><p>When viewing the Details view of a specific Person record from the People Tab of a C360, if the field editability is not enabled for the given field, it is not possible to highlight the text due to it being overtaken by a gray box\u00a0(and, therefore, cannot be copied from this pane):<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/8dabe14b-b0d3-4a80-b0a7-a0aa9f55a4d3.png\" \/><\/figure><p>\u00a0<\/p><p>While it is possible to copy un-editable fields from the List View of the same page, this requires extra steps for the end user which may result in their losing their place<\/p><p>\u00a0<\/p><p>It would be great to be able to highlight\/copy even the fields that are not editable from the Detail View of the Person Tab of the C360.<\/p><p>\u00a0<\/p><p>Thanks!<\/p>","url":"https:\/\/communities.gainsight.com\/ideas\/make-person-details-fields-copyable-when-set-to-non-editable-26415","creationDate":"2024-11-26T17:35:42+0000","relativeCreationDate":"5 days ago"},"isTopicUnread":true,"privateId":11556,"id":26415,"type":"ideation","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":0,"isIdeation":true,"url":"","title":"","description":""},"url":"https:\/\/communities.gainsight.com\/ideas\/make-person-details-fields-copyable-when-set-to-non-editable-26415","title":"Make Person Details fields Copyable (when set to non-editable)","lastPost":{"id":45768,"author":{"id":7474,"url":"\/members\/dayn-johnson-7474","name":"dayn.johnson","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/9602e060-92fd-41b0-a978-4ed54be67e1d.png","userTitle":"VIP \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":true,"isItalic":true,"isUnderline":false,"name":"VIP \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":6,"badges":[{"title":"Gainsight Associate Admin: Level 1","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg"},{"title":"Gainsight Beta Buddy","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png"},{"title":"Pulse 2022 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png"},{"title":"Pulse 2023 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png"},{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"}],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/ideas\/make-person-details-fields-copyable-when-set-to-non-editable-26415?postid=45768#post45768","creationDate":"2024-12-02T14:33:29+0000","relativeCreationDate":"1 hour ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":14,"ideationStatus":{"name":"New Idea","bgColor":"#bae2f7","color":"#000000"},"relevantPost":{"id":11556,"author":{"id":8283,"url":"\/members\/mmayhall-8283","name":"mmayhall","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/05410b77-a439-4648-8c40-84998981a6db.png","userTitle":"Gainsight Employee \u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f"},"userLevel":2,"badges":[{"title":"Gainsight Associate Admin: Level 1","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg"},{"title":"Pulse 2023 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png"}],"isBanned":false},"content":"<p>[Posting on behalf of customer]<\/p><p>\u00a0<\/p><p>When viewing the Details view of a specific Person record from the People Tab of a C360, if the field editability is not enabled for the given field, it is not possible to highlight the text due to it being overtaken by a gray box\u00a0(and, therefore, cannot be copied from this pane):<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/8dabe14b-b0d3-4a80-b0a7-a0aa9f55a4d3.png\" \/><\/figure><p>\u00a0<\/p><p>While it is possible to copy un-editable fields from the List View of the same page, this requires extra steps for the end user which may result in their losing their place<\/p><p>\u00a0<\/p><p>It would be great to be able to highlight\/copy even the fields that are not editable from the Detail View of the Person Tab of the C360.<\/p><p>\u00a0<\/p><p>Thanks!<\/p>","url":"https:\/\/communities.gainsight.com\/ideas\/make-person-details-fields-copyable-when-set-to-non-editable-26415","creationDate":"2024-11-26T17:35:42+0000","relativeCreationDate":"5 days ago"},"numberOfViews":28,"contentType":"idea","featuredImage":"","publicLabel":"","category":{"url":"","categoryId":0,"title":"","metaRobots":"index, follow","type":0},"lastPostId":"45768"},{"firstPost":{"id":9463,"author":{"id":12465,"url":"\/members\/smartlygreg-12465","name":"SmartlyGreg","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c4e3fed3-dd8e-4c0e-bbe1-237bf0314837.png","userTitle":"Helper \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Helper \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":0,"badges":[{"title":"inSpired Alumni","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9841a9c7-e2cd-460d-b12c-c4ed2860997b_thumb.png"}],"isBanned":false},"content":"<p>It feels as though the editing of emails has been made with a different approach to the rest of the platform. Pure HTML is acceptable in many ways especially for emails but in 99% of cases the style of the email that are sent will have the same header, footer and the changes are essentially the body content, and my guess is most people would rather avoid messing with HTML as much as possible.\u00a0<\/p><p>I\u2019d suggest, in order to be consistent with the rest of the product, that there be 2 sections to system emails in Control:<\/p><ul><li>Email Template: You set the styling of the email including button style (If possible similar to the \u201cCustomise\u201d experience of the homepage for example,\u00a0 but not necessarily)<\/li>\t<li>Email Content: Similarly to the Phrases section only the main recurring elements would be removed (ie. Header footer etc\u2026) and the interface would be like the standard text editor + main CTA phrase<\/li><\/ul><p>This would mean that any changes to the header or footer of the email can be done once in order to update all emails, as compared to today where each System email needs to be opened edited and saved.<\/p><p>This furthermore, opens the door to the ability of having more than 1 template and being able to choose which emails use what. (Perhaps to distinguish notifications from more critical communications (Password reset, post flagged etc..)<\/p>","url":"https:\/\/communities.gainsight.com\/ideas\/make-system-emails-use-a-html-template-and-content-editable-via-text-editor-phrases-21152","creationDate":"2022-01-10T05:30:45+0000","relativeCreationDate":"2 years ago"},"isTopicUnread":true,"privateId":9463,"id":21152,"type":"ideation","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":0,"isIdeation":true,"url":"","title":"","description":""},"url":"https:\/\/communities.gainsight.com\/ideas\/make-system-emails-use-a-html-template-and-content-editable-via-text-editor-phrases-21152","title":"Make System Emails use a HTML template (and content editable via text-editor\/ phrases)","lastPost":{"id":45767,"author":{"id":7474,"url":"\/members\/dayn-johnson-7474","name":"dayn.johnson","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/9602e060-92fd-41b0-a978-4ed54be67e1d.png","userTitle":"VIP \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":true,"isItalic":true,"isUnderline":false,"name":"VIP \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":6,"badges":[{"title":"Gainsight Associate Admin: Level 1","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg"},{"title":"Gainsight Beta Buddy","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png"},{"title":"Pulse 2022 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png"},{"title":"Pulse 2023 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png"},{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"}],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/ideas\/make-system-emails-use-a-html-template-and-content-editable-via-text-editor-phrases-21152?postid=45767#post45767","creationDate":"2024-12-02T14:26:05+0000","relativeCreationDate":"1 hour ago"},"numberOfUnreadReplies":0,"numberOfReplies":5,"numberOfLikes":15,"ideationStatus":{"name":"Open","bgColor":"#86e5dd","color":"#000000"},"relevantPost":{"id":9463,"author":{"id":12465,"url":"\/members\/smartlygreg-12465","name":"SmartlyGreg","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c4e3fed3-dd8e-4c0e-bbe1-237bf0314837.png","userTitle":"Helper \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Helper \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":0,"badges":[{"title":"inSpired Alumni","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9841a9c7-e2cd-460d-b12c-c4ed2860997b_thumb.png"}],"isBanned":false},"content":"<p>It feels as though the editing of emails has been made with a different approach to the rest of the platform. Pure HTML is acceptable in many ways especially for emails but in 99% of cases the style of the email that are sent will have the same header, footer and the changes are essentially the body content, and my guess is most people would rather avoid messing with HTML as much as possible.\u00a0<\/p><p>I\u2019d suggest, in order to be consistent with the rest of the product, that there be 2 sections to system emails in Control:<\/p><ul><li>Email Template: You set the styling of the email including button style (If possible similar to the \u201cCustomise\u201d experience of the homepage for example,\u00a0 but not necessarily)<\/li>\t<li>Email Content: Similarly to the Phrases section only the main recurring elements would be removed (ie. Header footer etc\u2026) and the interface would be like the standard text editor + main CTA phrase<\/li><\/ul><p>This would mean that any changes to the header or footer of the email can be done once in order to update all emails, as compared to today where each System email needs to be opened edited and saved.<\/p><p>This furthermore, opens the door to the ability of having more than 1 template and being able to choose which emails use what. (Perhaps to distinguish notifications from more critical communications (Password reset, post flagged etc..)<\/p>","url":"https:\/\/communities.gainsight.com\/ideas\/make-system-emails-use-a-html-template-and-content-editable-via-text-editor-phrases-21152","creationDate":"2022-01-10T05:30:45+0000","relativeCreationDate":"2 years ago"},"numberOfViews":35,"contentType":"idea","featuredImage":"","publicLabel":"","category":{"url":"","categoryId":0,"title":"","metaRobots":"index, follow","type":0},"lastPostId":"45767"},{"firstPost":{"id":11564,"author":{"id":7818,"url":"\/members\/kgodisela-7818","name":"kgodisela","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/6de4d076-7b89-4a2c-b4ae-d3c125c747fe.png","userTitle":"Gainsight Employee \u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f"},"userLevel":0,"badges":[{"title":"Gainsight Associate Admin: Level 1","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg"},{"title":"Level 2 Reports & Dashboards","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/53e167eb-cef0-4971-b50e-fcd07ec0d5bf_thumb.png"},{"title":"Level 2 - Journey Orchestrator & Surveys","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/e5c2d42b-1aef-429d-a043-c095007ef3a9_thumb.png"},{"title":"Gainsight Certified Admin for NXT: Level 3","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png"},{"title":"Gainsight End User Certification","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/796d2646-be81-4509-a950-7348bb8c629d_thumb.png"},{"title":"Pulse 2022 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png"},{"title":"Customer Success Operations","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/76b9fb90-4875-44af-95c8-d9a6a0405959_thumb.png"}],"isBanned":false},"content":"<p>We have a requirement from a customer, they want to exclude all churned accounts while creating CTAs, Success Plans, Activities and Setting Scores through Rules or Manually.<\/p><p>There should be\u00a0a Feature ( can be enabled or disabled as required ) which can mask Churned accounts while performing the above operations.\u00a0<\/p><p>From data perspective too, this would be best as it would eliminate storing unnecessary data and customer gets more accurate visualisation and insights.<\/p>","url":"https:\/\/communities.gainsight.com\/ideas\/should-be-able-to-exclude-churned-accounts-from-all-critical-operations-e-g-create-ctas-success-plans-activities-and-setting-scores-26462","creationDate":"2024-12-02T13:57:34+0000","relativeCreationDate":"2 hours ago"},"isTopicUnread":true,"privateId":11564,"id":26462,"type":"ideation","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":0,"isIdeation":true,"url":"","title":"","description":""},"url":"https:\/\/communities.gainsight.com\/ideas\/should-be-able-to-exclude-churned-accounts-from-all-critical-operations-e-g-create-ctas-success-plans-activities-and-setting-scores-26462","title":"Should be able to exclude churned accounts from all critical operations e.g. Create CTAs, Success Plans, Activities and Setting Scores","lastPost":{"id":11564,"author":{"id":7818,"url":"\/members\/kgodisela-7818","name":"kgodisela","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/6de4d076-7b89-4a2c-b4ae-d3c125c747fe.png","userTitle":"Gainsight Employee \u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f"},"userLevel":0,"badges":[{"title":"Gainsight Associate Admin: Level 1","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg"},{"title":"Level 2 Reports & Dashboards","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/53e167eb-cef0-4971-b50e-fcd07ec0d5bf_thumb.png"},{"title":"Level 2 - Journey Orchestrator & Surveys","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/e5c2d42b-1aef-429d-a043-c095007ef3a9_thumb.png"},{"title":"Gainsight Certified Admin for NXT: Level 3","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png"},{"title":"Gainsight End User Certification","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/796d2646-be81-4509-a950-7348bb8c629d_thumb.png"},{"title":"Pulse 2022 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png"},{"title":"Customer Success Operations","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/76b9fb90-4875-44af-95c8-d9a6a0405959_thumb.png"}],"isBanned":false},"content":"<p>We have a requirement from a customer, they want to exclude all churned accounts while creating CTAs, Success Plans, Activities and Setting Scores through Rules or Manually.<\/p><p>There should be\u00a0a Feature ( can be enabled or disabled as required ) which can mask Churned accounts while performing the above operations.\u00a0<\/p><p>From data perspective too, this would be best as it would eliminate storing unnecessary data and customer gets more accurate visualisation and insights.<\/p>","url":"https:\/\/communities.gainsight.com\/ideas\/should-be-able-to-exclude-churned-accounts-from-all-critical-operations-e-g-create-ctas-success-plans-activities-and-setting-scores-26462","creationDate":"2024-12-02T13:57:34+0000","relativeCreationDate":"2 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":2,"ideationStatus":{"name":"New Idea","bgColor":"#bae2f7","color":"#000000"},"relevantPost":{"id":11564,"author":{"id":7818,"url":"\/members\/kgodisela-7818","name":"kgodisela","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/6de4d076-7b89-4a2c-b4ae-d3c125c747fe.png","userTitle":"Gainsight Employee \u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f"},"userLevel":0,"badges":[{"title":"Gainsight Associate Admin: Level 1","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg"},{"title":"Level 2 Reports & Dashboards","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/53e167eb-cef0-4971-b50e-fcd07ec0d5bf_thumb.png"},{"title":"Level 2 - Journey Orchestrator & Surveys","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/e5c2d42b-1aef-429d-a043-c095007ef3a9_thumb.png"},{"title":"Gainsight Certified Admin for NXT: Level 3","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png"},{"title":"Gainsight End User Certification","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/796d2646-be81-4509-a950-7348bb8c629d_thumb.png"},{"title":"Pulse 2022 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png"},{"title":"Customer Success Operations","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/76b9fb90-4875-44af-95c8-d9a6a0405959_thumb.png"}],"isBanned":false},"content":"<p>We have a requirement from a customer, they want to exclude all churned accounts while creating CTAs, Success Plans, Activities and Setting Scores through Rules or Manually.<\/p><p>There should be\u00a0a Feature ( can be enabled or disabled as required ) which can mask Churned accounts while performing the above operations.\u00a0<\/p><p>From data perspective too, this would be best as it would eliminate storing unnecessary data and customer gets more accurate visualisation and insights.<\/p>","url":"https:\/\/communities.gainsight.com\/ideas\/should-be-able-to-exclude-churned-accounts-from-all-critical-operations-e-g-create-ctas-success-plans-activities-and-setting-scores-26462","creationDate":"2024-12-02T13:57:34+0000","relativeCreationDate":"2 hours ago"},"numberOfViews":4,"contentType":"idea","featuredImage":"","publicLabel":"","category":{"url":"","categoryId":0,"title":"","metaRobots":"index, follow","type":0},"lastPostId":"0"},{"firstPost":{"id":6331,"author":{"id":4471,"url":"\/members\/sandeepchidiri-4471","name":"sandeepchidiri","avatar":"","userTitle":"Helper \u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Helper \u2b50\ufe0f"},"userLevel":0,"badges":[{"title":"Gainsight Certified Admin for NXT: Level 3","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png"}],"isBanned":false},"content":"<p>Hi Team,<\/p><p>\u00a0<\/p><p>Currently from rules we can create activities only for milestone type\u00a0, In our road map do we have any possibility to give the option to create for other activity types as well ?<\/p>","url":"https:\/\/communities.gainsight.com\/ideas\/create-a-timeline-activity-from-the-rules-engine-that-is-not-a-milestone-11287","creationDate":"2021-03-26T08:25:24+0000","relativeCreationDate":"3 years ago"},"isTopicUnread":true,"privateId":6331,"id":11287,"type":"ideation","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":0,"isIdeation":true,"url":"","title":"","description":""},"url":"https:\/\/communities.gainsight.com\/ideas\/create-a-timeline-activity-from-the-rules-engine-that-is-not-a-milestone-11287","title":"Create a timeline activity from the rules engine that is NOT a milestone","lastPost":{"id":45765,"author":{"id":5107,"url":"\/members\/waynedilworth-5107","name":"waynedilworth","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/16bb25d9-e7af-45c6-8184-706f827916e0.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"},"userLevel":2,"badges":[{"title":"Gainsight Certified Admin for NXT: Level 3","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png"},{"title":"Pulse 2022 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png"},{"title":"Pulse 2023 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png"},{"title":"CS Ops Product Council 2024","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/d16ab9ca-3979-4aa4-80a8-1804eee87730_thumb.png"},{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"}],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/ideas\/create-a-timeline-activity-from-the-rules-engine-that-is-not-a-milestone-11287?postid=45765#post45765","creationDate":"2024-12-02T12:35:03+0000","relativeCreationDate":"3 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":12,"numberOfLikes":27,"ideationStatus":{"name":"New Idea","bgColor":"#bae2f7","color":"#000000"},"relevantPost":{"id":6331,"author":{"id":4471,"url":"\/members\/sandeepchidiri-4471","name":"sandeepchidiri","avatar":"","userTitle":"Helper \u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Helper \u2b50\ufe0f"},"userLevel":0,"badges":[{"title":"Gainsight Certified Admin for NXT: Level 3","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png"}],"isBanned":false},"content":"<p>Hi Team,<\/p><p>\u00a0<\/p><p>Currently from rules we can create activities only for milestone type\u00a0, In our road map do we have any possibility to give the option to create for other activity types as well ?<\/p>","url":"https:\/\/communities.gainsight.com\/ideas\/create-a-timeline-activity-from-the-rules-engine-that-is-not-a-milestone-11287","creationDate":"2021-03-26T08:25:24+0000","relativeCreationDate":"3 years ago"},"numberOfViews":197,"contentType":"idea","featuredImage":"","publicLabel":"","category":{"url":"","categoryId":0,"title":"","metaRobots":"index, follow","type":0},"lastPostId":"45765"},{"firstPost":{"id":26451,"author":{"id":8662,"url":"\/members\/jonsynnott-8662","name":"Jonsynnott","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/3699b2b6-2bb6-4485-869a-734f28f5503c.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Good morning,<\/p><p>\u00a0<\/p><p>I am taking over our community and and updating the flow of status\u2019 for ideas.<\/p><p>Currently all open suggestions are in a status of \u201cReceived\u201d which is the default status.<\/p><p>I would like to bulk update the status of all these items to the next status in the flow \u201cReviewed- open\u201d so my clients knows that they have been reviewed. Is this possible?<\/p><p>\u00a0<\/p><p>If it is not possible, is it possible to change the Default status, so I can ceate a new status for all new ideas?\u00a0<\/p><p>\u00a0<\/p><p>Thanks a lot<\/p><p>jon<\/p>","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/bulk-update-the-status-of-all-ideas-26451","creationDate":"2024-11-29T10:40:36+0000","relativeCreationDate":"3 days ago"},"isTopicUnread":true,"privateId":8067,"id":26451,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":17,"isIdeation":false,"url":"\/customer-communities-cc-17","title":"Customer Communities (CC)","description":"Discover how to build engaging, vibrant communities with the CC platform"},"url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/bulk-update-the-status-of-all-ideas-26451","title":"Bulk update the status of all ideas","lastPost":{"id":25236,"author":{"id":7338,"url":"\/members\/kenneth-r-7338","name":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png","userTitle":"Gainsight Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f"},"userLevel":7,"badges":[{"title":"Gainsight Beta Buddy","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png"},{"title":"Pulse 2022 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png"},{"title":"Pulse 2022 Track Leader","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png"},{"title":"Pulse 2023 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png"},{"title":"Pulse 2023 Speaker","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png"},{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"}],"isBanned":false},"content":"","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/bulk-update-the-status-of-all-ideas-26451?postid=117576#post117576","creationDate":"2024-12-02T12:19:00+0000","relativeCreationDate":"3 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":0,"relevantPost":{"id":26451,"author":{"id":8662,"url":"\/members\/jonsynnott-8662","name":"Jonsynnott","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/3699b2b6-2bb6-4485-869a-734f28f5503c.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Good morning,<\/p><p>\u00a0<\/p><p>I am taking over our community and and updating the flow of status\u2019 for ideas.<\/p><p>Currently all open suggestions are in a status of \u201cReceived\u201d which is the default status.<\/p><p>I would like to bulk update the status of all these items to the next status in the flow \u201cReviewed- open\u201d so my clients knows that they have been reviewed. Is this possible?<\/p><p>\u00a0<\/p><p>If it is not possible, is it possible to change the Default status, so I can ceate a new status for all new ideas?\u00a0<\/p><p>\u00a0<\/p><p>Thanks a lot<\/p><p>jon<\/p>","url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/bulk-update-the-status-of-all-ideas-26451","creationDate":"2024-11-29T10:40:36+0000","relativeCreationDate":"3 days ago"},"numberOfViews":17,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/discuss-gainsight-products-14","categoryId":14,"title":"Discuss Gainsight Products","metaRobots":"index, follow","type":0},"lastPostId":"25236"}],"authors":[]}}"><section class="category-and-topic-stream qa-category-and-topic-stream-container homepage-widget-wrapper"><div class="sitewidth"><div class="col"><div class="box pagebox box--unbox"><div class="box__content"><div class="module widget--tabs tabs qa-widget-tabs"><nav class="sections__nav sections__nav--accordion-S"><div class="tabs--nav__container"><div class="tabs--nav"><ul class="tabs--navigation qa-tabs-menu"><li class="tabs__item tabs__item--M qa-tab"><a href="/search/activity/recent" class="qa-link-tab js-tab branded/_index-recent-topics is-active">Recently active</a></li><li class="tabs__item tabs__item--M qa-tab"><a href="#" class="qa-link-tab js-tab _index-forums">Categories</a></li><li class="tabs__item tabs__item--M qa-tab"><a href="/search/activity/unanswered" class="qa-link-tab js-tab branded/_index-unanswered-topics">Help others</a></li></ul></div></div><div class="tabs--navigation"><div class="tabs qa-tabs"><div class="js-content js-content-1 qa-tab-isVisible js-content-1"><div class="box widget box__content qa-widget-recent-topics topic-list-view"><div class="list-widget-wrapper"><div class="qa-topic-block topic-view js-thread js-thread-id-26461 topic-view--unread topic-view--ideation"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Cheat Sheet Parity for criteria for qualified timeline entries between R360 & C360" aria-labelledby="26461-0" href="https://communities.gainsight.com/ideas/cheat-sheet-parity-for-criteria-for-qualified-timeline-entries-between-r360-c360-26461"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/waynedilworth-5107" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/16bb25d9-e7af-45c6-8184-706f827916e0.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/16bb25d9-e7af-45c6-8184-706f827916e0.png" style="width: 100%;" title alt="waynedilworth" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/waynedilworth-5107">waynedilworth</a></span><span class="user-title text--meta">Contributor ⭐️⭐️⭐️⭐️</span></div><a href data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link"></span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="26461-0" href="https://communities.gainsight.com/ideas/cheat-sheet-parity-for-criteria-for-qualified-timeline-entries-between-r360-c360-26461" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Cheat Sheet Parity for criteria for qualified timeline entries between R360 & C360</a><span style="color: #000000; background-color: #bae2f7;" class="pill pill_idea pill--uppercase">New Idea</span></div><p class="thread-list-block__content qa-topic-content"><a href="https://communities.gainsight.com/ideas/cheat-sheet-parity-for-criteria-for-qualified-timeline-entries-between-r360-c360-26461">We finally received the Cheat Sheet for R360 in Summer 2024 - after implementation, we are now learning that Timeline Activities added on a Risk CTA are not considered for updates on the R360 Cheat Sheet. I raised the issue to support who stated that Timeline Activities for a Risk CTA ARE included on the C360 Cheat Sheet, but NOT included on the R360 Cheat Sheet.We use Risk CTA Timeline for updates to risks - as we should, but those notes are not making it through to the R360 Cheat Sheet. We use the R360 Cheat Sheet to inform leadership of Risk Management activities. I cannot understand why the criteria regarding what timeline entries should be considered for Cheat Sheet updates would be different between the C360 and R360 - but believe they should be the same.</a></p></div><div class="topic-view_footer"><div><span class="topic__votes-count"><button class="thread-meta-item btn--toggle btn--toggle-small thread-meta-item--vote-small qa-topic-meta-likes-icon" type="button"><svg aria-hidden="true" width="8" height="6" viewBox="0 0 10 8" xmlns="http://www.w3.org/2000/svg" class><path d="M0 8L5 0L10 8H0Z" fill="currentColor"></path></svg></button><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">7</span></span><button class="thread-meta-item btn--toggle thread-meta-item--vote qa-topic-meta-likes-icon" type="button"><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">7</span><svg aria-hidden="true" width="10" height="8" viewBox="0 0 10 8" xmlns="http://www.w3.org/2000/svg" class><path d="M0 8L5 0L10 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11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">25</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/ideas/cheat-sheet-parity-for-criteria-for-qualified-timeline-entries-between-r360-c360-26461?postid=45775#post45775"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">2</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar 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topic-view--ideation"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Sort dynamic content widget by posts with zero replies" aria-labelledby="23775-1" href="https://communities.gainsight.com/ideas/sort-dynamic-content-widget-by-posts-with-zero-replies-23775"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/logicalhare-12908" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/3a6243f7-a5bd-4454-b2f8-ac320b083bc0.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/3a6243f7-a5bd-4454-b2f8-ac320b083bc0.png" style="width: 100%;" title alt="logicalhare" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/logicalhare-12908">logicalhare</a></span><span class="user-title text--meta">Contributor ⭐️⭐️⭐️</span></div><a href data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link"></span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="23775-1" href="https://communities.gainsight.com/ideas/sort-dynamic-content-widget-by-posts-with-zero-replies-23775" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Sort dynamic content widget by posts with zero replies</a><span style="color: #ffffff; background-color: #3cb54a;" class="pill pill_idea pill--uppercase">Released</span></div><p class="thread-list-block__content qa-topic-content"><a href="https://communities.gainsight.com/ideas/sort-dynamic-content-widget-by-posts-with-zero-replies-23775">We’d like to use the dynamic content widget to highlight posts in need of a reply. The widget currently allows you to feature posts with unanswered questions, but that shows posts with replies that haven’t been marked as the best answer. That is not as helpful as highlighting posts in need of true engagement.</a></p></div><div class="topic-view_footer"><div><span class="topic__votes-count"><button class="thread-meta-item btn--toggle btn--toggle-small thread-meta-item--vote-small qa-topic-meta-likes-icon" type="button"><svg aria-hidden="true" width="8" height="6" viewBox="0 0 10 8" xmlns="http://www.w3.org/2000/svg" class><path d="M0 8L5 0L10 8H0Z" fill="currentColor"></path></svg></button><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">10</span></span><button class="thread-meta-item btn--toggle thread-meta-item--vote qa-topic-meta-likes-icon" type="button"><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">10</span><svg aria-hidden="true" width="10" height="8" viewBox="0 0 10 8" xmlns="http://www.w3.org/2000/svg" class><path d="M0 8L5 0L10 8H0Z" fill="currentColor"></path></svg></button></div><span class="thread-meta-item thread-meta-item--hover-highlight 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class="thread-meta-item__text">55</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/ideas/sort-dynamic-content-widget-by-posts-with-zero-replies-23775?postid=45774#post45774"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">9</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a 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of replies in ascending order in Dynamic Content Widget" aria-labelledby="24282-2" href="https://communities.gainsight.com/ideas/sort-by-number-of-replies-in-ascending-order-in-dynamic-content-widget-24282"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/mbuuck1-13078" rel="noreferrer"><div class="default-avatar avatar-variant-8">M</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/mbuuck1-13078">mbuuck1</a></span><span class="user-title text--meta">Helper ⭐️</span></div><a href data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link"></span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="24282-2" href="https://communities.gainsight.com/ideas/sort-by-number-of-replies-in-ascending-order-in-dynamic-content-widget-24282" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Sort by number of replies in ascending order in Dynamic Content Widget</a><span style="color: #ffffff; background-color: #3cb54a;" class="pill pill_idea pill--uppercase">Released</span></div><p class="thread-list-block__content qa-topic-content"><a href="https://communities.gainsight.com/ideas/sort-by-number-of-replies-in-ascending-order-in-dynamic-content-widget-24282">Hello - in the Dynamic Content widget, it is possible to sort by reply count. However, it’s not clear if it’s possible to specific the order. It seems to default to descending order - the highest number of replies to the lowest. However, for my use case, I would much prefer the opposite, as we’re trying to use this widget to surface questions that still need help. Is it possible to sort from lowest to highest reply count? </a></p></div><div class="topic-view_footer"><div><span class="topic__votes-count"><button class="thread-meta-item btn--toggle btn--toggle-small thread-meta-item--vote-small qa-topic-meta-likes-icon" type="button"><svg aria-hidden="true" width="8" height="6" viewBox="0 0 10 8" xmlns="http://www.w3.org/2000/svg" class><path d="M0 8L5 0L10 8H0Z" fill="currentColor"></path></svg></button><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">7</span></span><button class="thread-meta-item btn--toggle thread-meta-item--vote qa-topic-meta-likes-icon" type="button"><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">7</span><svg aria-hidden="true" width="10" height="8" viewBox="0 0 10 8" xmlns="http://www.w3.org/2000/svg" class><path d="M0 8L5 0L10 8H0Z" fill="currentColor"></path></svg></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/ideas/sort-by-number-of-replies-in-ascending-order-in-dynamic-content-widget-24282"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">62</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/ideas/sort-by-number-of-replies-in-ascending-order-in-dynamic-content-widget-24282?postid=45773#post45773"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">6</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/sudhanshu-12868" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/9f06f368-fcb0-4f18-aba4-27c4783e53fa.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/9f06f368-fcb0-4f18-aba4-27c4783e53fa.png" style="width: 100%;" title alt="Sudhanshu" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/ideas/sort-by-number-of-replies-in-ascending-order-in-dynamic-content-widget-24282?postid=45773#post45773"><span class="thread-meta-item__text">1 hour ago</span></a></span></div></div></div></div><div class="qa-topic-block topic-view js-thread js-thread-id-19411 topic-view--unread topic-view--ideation"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Widget for Questions with No Replies" aria-labelledby="19411-3" href="https://communities.gainsight.com/ideas/widget-for-questions-with-no-replies-19411"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/kgastaldo-11751" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/gainsight-us/icon/90x90/3f5a790c-d9e5-4c7e-ac49-159067e8095c.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/90x90/3f5a790c-d9e5-4c7e-ac49-159067e8095c.png" style="width: 100%;" title alt="Kgastaldo" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/kgastaldo-11751">Kgastaldo</a></span><span class="user-title text--meta">Helper ⭐️⭐️⭐️</span></div><a href data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link"></span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="19411-3" href="https://communities.gainsight.com/ideas/widget-for-questions-with-no-replies-19411" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Widget for Questions with No Replies</a><span style="color: #ffffff; background-color: #3cb54a;" class="pill pill_idea pill--uppercase">Released</span></div><p class="thread-list-block__content qa-topic-content"><a href="https://communities.gainsight.com/ideas/widget-for-questions-with-no-replies-19411">I’d love a widget that pulled all the topics with no replies. We encourage our community of customers, partners, and employees to answer questions - but there’s no real way to say “hey, here are some questions that could use your advice.” It’d be nice if there was a widget that did this.Or if we could tweak the “help others” option to be for posts with no replies, rather than no replies marked as best answer.</a></p></div><div class="topic-view_footer"><div><span class="topic__votes-count"><button class="thread-meta-item btn--toggle btn--toggle-small thread-meta-item--vote-small qa-topic-meta-likes-icon" type="button"><svg aria-hidden="true" width="8" height="6" viewBox="0 0 10 8" xmlns="http://www.w3.org/2000/svg" class><path d="M0 8L5 0L10 8H0Z" fill="currentColor"></path></svg></button><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">20</span></span><button class="thread-meta-item btn--toggle thread-meta-item--vote qa-topic-meta-likes-icon" type="button"><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">20</span><svg aria-hidden="true" width="10" height="8" viewBox="0 0 10 8" xmlns="http://www.w3.org/2000/svg" class><path d="M0 8L5 0L10 8H0Z" fill="currentColor"></path></svg></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/ideas/widget-for-questions-with-no-replies-19411"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">132</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/ideas/widget-for-questions-with-no-replies-19411?postid=45772#post45772"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">16</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/sudhanshu-12868" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/9f06f368-fcb0-4f18-aba4-27c4783e53fa.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/9f06f368-fcb0-4f18-aba4-27c4783e53fa.png" style="width: 100%;" title alt="Sudhanshu" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/ideas/widget-for-questions-with-no-replies-19411?postid=45772#post45772"><span class="thread-meta-item__text">1 hour ago</span></a></span></div></div></div></div><div class="qa-topic-block topic-view js-thread js-thread-id-19312 topic-view--unread topic-view--ideation"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Ability to undo "Best answer" / "Solution" in frontend" aria-labelledby="19312-4" href="https://communities.gainsight.com/ideas/ability-to-undo-best-answer-solution-in-frontend-19312"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/bjoern-schulze-11394" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/3ac14970-1dc0-41e8-ad37-7f41e680c187.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/3ac14970-1dc0-41e8-ad37-7f41e680c187.png" style="width: 100%;" title alt="bjoern_schulze" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/bjoern-schulze-11394">bjoern_schulze</a></span><span class="user-title text--meta">Helper ⭐️⭐️⭐️</span></div><a href data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link"></span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="19312-4" href="https://communities.gainsight.com/ideas/ability-to-undo-best-answer-solution-in-frontend-19312" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Ability to undo "Best answer" / "Solution" in frontend</a><span style="color: #ffffff; background-color: #3cb54a;" class="pill pill_idea pill--uppercase">Released</span></div><p class="thread-list-block__content qa-topic-content"><a href="https://communities.gainsight.com/ideas/ability-to-undo-best-answer-solution-in-frontend-19312">When a user posts a question, he/she (or any moderator) can mark one of the answers in this topic as "Best answer" (or "Solution", depending on how the phrase is, well, phrased). What's not possible is to undo this action in the frontend. The undo function is available for moderators in the control panel. If a user mistakenly marked an answer as "Best answer" (or a moderator marked a "Best answer" but the user doesn't agree), the only way to undo this is to ask a moderator to do it. This leads to more work than necessary. We would like to see the undo function also be implemented in the frontend.</a></p></div><div class="topic-view_footer"><div><span class="topic__votes-count"><button class="thread-meta-item btn--toggle btn--toggle-small thread-meta-item--vote-small qa-topic-meta-likes-icon" type="button"><svg aria-hidden="true" width="8" height="6" viewBox="0 0 10 8" xmlns="http://www.w3.org/2000/svg" class><path d="M0 8L5 0L10 8H0Z" fill="currentColor"></path></svg></button><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">22</span></span><button class="thread-meta-item btn--toggle thread-meta-item--vote qa-topic-meta-likes-icon" type="button"><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">22</span><svg aria-hidden="true" width="10" height="8" viewBox="0 0 10 8" xmlns="http://www.w3.org/2000/svg" class><path d="M0 8L5 0L10 8H0Z" fill="currentColor"></path></svg></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/ideas/ability-to-undo-best-answer-solution-in-frontend-19312"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">75</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/ideas/ability-to-undo-best-answer-solution-in-frontend-19312?postid=45769#post45769"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">8</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/sudhanshu-12868" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/9f06f368-fcb0-4f18-aba4-27c4783e53fa.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/9f06f368-fcb0-4f18-aba4-27c4783e53fa.png" style="width: 100%;" title alt="Sudhanshu" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/ideas/ability-to-undo-best-answer-solution-in-frontend-19312?postid=45769#post45769"><span class="thread-meta-item__text">1 hour ago</span></a></span></div></div></div></div><div class="qa-topic-block topic-view js-thread js-thread-id-26415 topic-view--unread topic-view--ideation"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Make Person Details fields Copyable (when set to non-editable)" aria-labelledby="26415-5" href="https://communities.gainsight.com/ideas/make-person-details-fields-copyable-when-set-to-non-editable-26415"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/mmayhall-8283" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/05410b77-a439-4648-8c40-84998981a6db.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/05410b77-a439-4648-8c40-84998981a6db.png" style="width: 100%;" title alt="mmayhall" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/mmayhall-8283">mmayhall</a></span><span class="user-title text--meta">Gainsight Employee ⭐️</span></div><a href data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link"></span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="26415-5" href="https://communities.gainsight.com/ideas/make-person-details-fields-copyable-when-set-to-non-editable-26415" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Make Person Details fields Copyable (when set to non-editable)</a><span style="color: #000000; background-color: #bae2f7;" class="pill pill_idea pill--uppercase">New Idea</span></div><p class="thread-list-block__content qa-topic-content"><a href="https://communities.gainsight.com/ideas/make-person-details-fields-copyable-when-set-to-non-editable-26415">[Posting on behalf of customer] When viewing the Details view of a specific Person record from the People Tab of a C360, if the field editability is not enabled for the given field, it is not possible to highlight the text due to it being overtaken by a gray box (and, therefore, cannot be copied from this pane): While it is possible to copy un-editable fields from the List View of the same page, this requires extra steps for the end user which may result in their losing their place It would be great to be able to highlight/copy even the fields that are not editable from the Detail View of the Person Tab of the C360. Thanks!</a></p></div><div class="topic-view_footer"><div><span class="topic__votes-count"><button class="thread-meta-item btn--toggle btn--toggle-small thread-meta-item--vote-small qa-topic-meta-likes-icon" type="button"><svg aria-hidden="true" width="8" height="6" viewBox="0 0 10 8" xmlns="http://www.w3.org/2000/svg" class><path d="M0 8L5 0L10 8H0Z" fill="currentColor"></path></svg></button><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">14</span></span><button class="thread-meta-item btn--toggle thread-meta-item--vote qa-topic-meta-likes-icon" type="button"><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">14</span><svg aria-hidden="true" width="10" height="8" viewBox="0 0 10 8" xmlns="http://www.w3.org/2000/svg" class><path d="M0 8L5 0L10 8H0Z" fill="currentColor"></path></svg></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/ideas/make-person-details-fields-copyable-when-set-to-non-editable-26415"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">28</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/ideas/make-person-details-fields-copyable-when-set-to-non-editable-26415?postid=45768#post45768"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">2</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/dayn-johnson-7474" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/9602e060-92fd-41b0-a978-4ed54be67e1d.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/9602e060-92fd-41b0-a978-4ed54be67e1d.png" style="width: 100%;" title alt="dayn.johnson" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/ideas/make-person-details-fields-copyable-when-set-to-non-editable-26415?postid=45768#post45768"><span class="thread-meta-item__text">1 hour ago</span></a></span></div></div></div></div><div class="qa-topic-block topic-view js-thread js-thread-id-21152 topic-view--unread topic-view--ideation"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Make System Emails use a HTML template (and content editable via text-editor/ phrases)" aria-labelledby="21152-6" href="https://communities.gainsight.com/ideas/make-system-emails-use-a-html-template-and-content-editable-via-text-editor-phrases-21152"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/smartlygreg-12465" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/c4e3fed3-dd8e-4c0e-bbe1-237bf0314837.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/c4e3fed3-dd8e-4c0e-bbe1-237bf0314837.png" style="width: 100%;" title alt="SmartlyGreg" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/smartlygreg-12465">SmartlyGreg</a></span><span class="user-title text--meta">Helper ⭐️⭐️⭐️</span></div><a href data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link"></span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="21152-6" href="https://communities.gainsight.com/ideas/make-system-emails-use-a-html-template-and-content-editable-via-text-editor-phrases-21152" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Make System Emails use a HTML template (and content editable via text-editor/ phrases)</a><span style="color: #000000; background-color: #86e5dd;" class="pill pill_idea pill--uppercase">Open</span></div><p class="thread-list-block__content qa-topic-content"><a href="https://communities.gainsight.com/ideas/make-system-emails-use-a-html-template-and-content-editable-via-text-editor-phrases-21152">It feels as though the editing of emails has been made with a different approach to the rest of the platform. Pure HTML is acceptable in many ways especially for emails but in 99% of cases the style of the email that are sent will have the same header, footer and the changes are essentially the body content, and my guess is most people would rather avoid messing with HTML as much as possible. I’d suggest, in order to be consistent with the rest of the product, that there be 2 sections to system emails in Control:Email Template: You set the styling of the email including button style (If possible similar to the “Customise” experience of the homepage for example, but not necessarily) Email Content: Similarly to the Phrases section only the main recurring elements would be removed (ie. Header footer etc…) and the interface would be like the standard text editor + main CTA phraseThis would mean that any changes to the header or footer of the email can be done once in order to update all e</a></p></div><div class="topic-view_footer"><div><span class="topic__votes-count"><button class="thread-meta-item btn--toggle btn--toggle-small thread-meta-item--vote-small qa-topic-meta-likes-icon" type="button"><svg aria-hidden="true" width="8" height="6" viewBox="0 0 10 8" xmlns="http://www.w3.org/2000/svg" class><path d="M0 8L5 0L10 8H0Z" fill="currentColor"></path></svg></button><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">15</span></span><button class="thread-meta-item btn--toggle thread-meta-item--vote qa-topic-meta-likes-icon" type="button"><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">15</span><svg aria-hidden="true" width="10" height="8" viewBox="0 0 10 8" xmlns="http://www.w3.org/2000/svg" class><path d="M0 8L5 0L10 8H0Z" fill="currentColor"></path></svg></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/ideas/make-system-emails-use-a-html-template-and-content-editable-via-text-editor-phrases-21152"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">35</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/ideas/make-system-emails-use-a-html-template-and-content-editable-via-text-editor-phrases-21152?postid=45767#post45767"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">5</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div 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topic-view--ideation"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Should be able to exclude churned accounts from all critical operations e.g. Create CTAs, Success Plans, Activities and Setting Scores" aria-labelledby="26462-7" href="https://communities.gainsight.com/ideas/should-be-able-to-exclude-churned-accounts-from-all-critical-operations-e-g-create-ctas-success-plans-activities-and-setting-scores-26462"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/kgodisela-7818" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/6de4d076-7b89-4a2c-b4ae-d3c125c747fe.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/6de4d076-7b89-4a2c-b4ae-d3c125c747fe.png" style="width: 100%;" title alt="kgodisela" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/kgodisela-7818">kgodisela</a></span><span class="user-title text--meta">Gainsight Employee ⭐️</span></div><a href data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link"></span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="26462-7" href="https://communities.gainsight.com/ideas/should-be-able-to-exclude-churned-accounts-from-all-critical-operations-e-g-create-ctas-success-plans-activities-and-setting-scores-26462" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Should be able to exclude churned accounts from all critical operations e.g. Create CTAs, Success Plans, Activities and Setting Scores</a><span style="color: #000000; background-color: #bae2f7;" class="pill pill_idea pill--uppercase">New Idea</span></div><p class="thread-list-block__content qa-topic-content"><a href="https://communities.gainsight.com/ideas/should-be-able-to-exclude-churned-accounts-from-all-critical-operations-e-g-create-ctas-success-plans-activities-and-setting-scores-26462">We have a requirement from a customer, they want to exclude all churned accounts while creating CTAs, Success Plans, Activities and Setting Scores through Rules or Manually.There should be a Feature ( can be enabled or disabled as required ) which can mask Churned accounts while performing the above operations. From data perspective too, this would be best as it would eliminate storing unnecessary data and customer gets more accurate visualisation and insights.</a></p></div><div class="topic-view_footer"><div><span class="topic__votes-count"><button class="thread-meta-item btn--toggle btn--toggle-small thread-meta-item--vote-small qa-topic-meta-likes-icon" type="button"><svg aria-hidden="true" width="8" height="6" viewBox="0 0 10 8" xmlns="http://www.w3.org/2000/svg" class><path d="M0 8L5 0L10 8H0Z" fill="currentColor"></path></svg></button><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">2</span></span><button class="thread-meta-item btn--toggle thread-meta-item--vote qa-topic-meta-likes-icon" type="button"><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">2</span><svg aria-hidden="true" width="10" height="8" viewBox="0 0 10 8" xmlns="http://www.w3.org/2000/svg" class><path d="M0 8L5 0L10 8H0Z" fill="currentColor"></path></svg></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/ideas/should-be-able-to-exclude-churned-accounts-from-all-critical-operations-e-g-create-ctas-success-plans-activities-and-setting-scores-26462"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">4</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/ideas/should-be-able-to-exclude-churned-accounts-from-all-critical-operations-e-g-create-ctas-success-plans-activities-and-setting-scores-26462"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/kgodisela-7818" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/6de4d076-7b89-4a2c-b4ae-d3c125c747fe.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/6de4d076-7b89-4a2c-b4ae-d3c125c747fe.png" style="width: 100%;" title alt="kgodisela" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/ideas/should-be-able-to-exclude-churned-accounts-from-all-critical-operations-e-g-create-ctas-success-plans-activities-and-setting-scores-26462"><span class="thread-meta-item__text">2 hours ago</span></a></span></div></div></div></div><div class="qa-topic-block topic-view js-thread js-thread-id-11287 topic-view--unread topic-view--ideation"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Create a timeline activity from the rules engine that is NOT a milestone" aria-labelledby="11287-8" href="https://communities.gainsight.com/ideas/create-a-timeline-activity-from-the-rules-engine-that-is-not-a-milestone-11287"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/sandeepchidiri-4471" rel="noreferrer"><div class="default-avatar avatar-variant-1">S</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/sandeepchidiri-4471">sandeepchidiri</a></span><span class="user-title text--meta">Helper ⭐️</span></div><a href data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link"></span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="11287-8" href="https://communities.gainsight.com/ideas/create-a-timeline-activity-from-the-rules-engine-that-is-not-a-milestone-11287" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Create a timeline activity from the rules engine that is NOT a milestone</a><span style="color: #000000; background-color: #bae2f7;" class="pill pill_idea pill--uppercase">New Idea</span></div><p class="thread-list-block__content qa-topic-content"><a href="https://communities.gainsight.com/ideas/create-a-timeline-activity-from-the-rules-engine-that-is-not-a-milestone-11287">Hi Team, Currently from rules we can create activities only for milestone type , In our road map do we have any possibility to give the option to create for other activity types as well ?</a></p></div><div class="topic-view_footer"><div><span class="topic__votes-count"><button class="thread-meta-item btn--toggle btn--toggle-small thread-meta-item--vote-small qa-topic-meta-likes-icon" type="button"><svg aria-hidden="true" width="8" height="6" viewBox="0 0 10 8" xmlns="http://www.w3.org/2000/svg" class><path d="M0 8L5 0L10 8H0Z" fill="currentColor"></path></svg></button><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">27</span></span><button class="thread-meta-item btn--toggle thread-meta-item--vote qa-topic-meta-likes-icon" type="button"><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">27</span><svg aria-hidden="true" width="10" height="8" viewBox="0 0 10 8" xmlns="http://www.w3.org/2000/svg" class><path d="M0 8L5 0L10 8H0Z" fill="currentColor"></path></svg></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/ideas/create-a-timeline-activity-from-the-rules-engine-that-is-not-a-milestone-11287"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">197</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/ideas/create-a-timeline-activity-from-the-rules-engine-that-is-not-a-milestone-11287?postid=45765#post45765"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">12</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/waynedilworth-5107" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/16bb25d9-e7af-45c6-8184-706f827916e0.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/16bb25d9-e7af-45c6-8184-706f827916e0.png" style="width: 100%;" title alt="waynedilworth" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/ideas/create-a-timeline-activity-from-the-rules-engine-that-is-not-a-milestone-11287?postid=45765#post45765"><span class="thread-meta-item__text">3 hours ago</span></a></span></div></div></div></div><div class="qa-topic-block topic-view js-thread js-thread-id-26451 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Bulk update the status of all ideas" aria-labelledby="26451-9" href="https://communities.gainsight.com/customer-communities-cc-17/bulk-update-the-status-of-all-ideas-26451"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/jonsynnott-8662" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/3699b2b6-2bb6-4485-869a-734f28f5503c.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/3699b2b6-2bb6-4485-869a-734f28f5503c.png" style="width: 100%;" title alt="Jonsynnott" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/jonsynnott-8662">Jonsynnott</a></span><span class="user-title text--meta">Contributor ⭐️⭐️</span></div><a href="/customer-communities-cc-17" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Customer Communities (CC)</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="26451-9" href="https://communities.gainsight.com/customer-communities-cc-17/bulk-update-the-status-of-all-ideas-26451" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Bulk update the status of all ideas</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://communities.gainsight.com/customer-communities-cc-17/bulk-update-the-status-of-all-ideas-26451">Good morning, I am taking over our community and and updating the flow of status’ for ideas.Currently all open suggestions are in a status of “Received” which is the default status.I would like to bulk update the status of all these items to the next status in the flow “Reviewed- open” so my clients knows that they have been reviewed. Is this possible? If it is not possible, is it possible to change the Default status, so I can ceate a new status for all new ideas? Thanks a lotjon</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/customer-communities-cc-17/bulk-update-the-status-of-all-ideas-26451"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 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qa-widget-recent-topics topic-list-view"><div class="list-widget-wrapper"><div class="qa-topic-block topic-view js-thread js-thread-id-26451 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Bulk update the status of all ideas" aria-labelledby="26451-0" href="https://communities.gainsight.com/customer-communities-cc-17/bulk-update-the-status-of-all-ideas-26451"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/jonsynnott-8662" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/3699b2b6-2bb6-4485-869a-734f28f5503c.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/3699b2b6-2bb6-4485-869a-734f28f5503c.png" style="width: 100%;" title alt="Jonsynnott" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/jonsynnott-8662">Jonsynnott</a></span><span class="user-title text--meta">Contributor ⭐️⭐️</span></div><a href="/customer-communities-cc-17" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Customer Communities (CC)</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="26451-0" href="https://communities.gainsight.com/customer-communities-cc-17/bulk-update-the-status-of-all-ideas-26451" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Bulk update the status of all ideas</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://communities.gainsight.com/customer-communities-cc-17/bulk-update-the-status-of-all-ideas-26451">Good morning, I am taking over our community and and updating the flow of status’ for ideas.Currently all open suggestions are in a status of “Received” which is the default status.I would like to bulk update the status of all these items to the next status in the flow “Reviewed- open” so my clients knows that they have been reviewed. Is this possible? If it is not possible, is it possible to change the Default status, so I can ceate a new status for all new ideas? Thanks a lotjon</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/customer-communities-cc-17/bulk-update-the-status-of-all-ideas-26451"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 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href="https://communities.gainsight.com/customer-communities-cc-17/bulk-update-the-status-of-all-ideas-26451?postid=117576#post117576"><span class="thread-meta-item__text">3 hours ago</span></a></span></div></div></div></div><div class="qa-topic-block topic-view js-thread js-thread-id-26425 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Is it possible to GET Custom User Profile Fields via API?" aria-labelledby="26425-1" href="https://communities.gainsight.com/customer-communities-cc-17/is-it-possible-to-get-custom-user-profile-fields-via-api-26425"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/daniele-cmty-8707" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/26433361-f17a-40fd-b26a-b5501ae42ec3.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/26433361-f17a-40fd-b26a-b5501ae42ec3.png" style="width: 100%;" title alt="Daniele Cmty" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/daniele-cmty-8707">Daniele Cmty</a></span><span class="user-title text--meta">Helper ⭐️⭐️</span></div><a href="/customer-communities-cc-17" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Customer Communities (CC)</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="26425-1" href="https://communities.gainsight.com/customer-communities-cc-17/is-it-possible-to-get-custom-user-profile-fields-via-api-26425" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Is it possible to GET Custom User Profile Fields via API?</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://communities.gainsight.com/customer-communities-cc-17/is-it-possible-to-get-custom-user-profile-fields-via-api-26425">Hi there, as the title says:We wanted to know if it’s possible to GET Custom User Profile Fields via API?Specifically with the “Fetches all Users” Call, but generally speaking as well. If I do a user export or a Segment Export, I will see the Custom User Profile Fields. I would like to ask if this is possible via API as well. Use case: We might ask some our users upon registration to opt in to a different category of newsletters, and to our UX Research Programs. We might do this with a Radio Button and/or Checkbox. I wanted to push certain user contacts into an e.g. Mailing List or into Salesforce (via API or via Zapier) based on whether/not they selected which checkbox / button (upon signup or afterwards in their profile).Thank you very much in advance!</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/customer-communities-cc-17/is-it-possible-to-get-custom-user-profile-fields-via-api-26425"><span class="topic__views-count"><svg width="20" 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class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/vikas-14554" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/a92fa527-507f-4cd4-8a22-90cd77f8744a.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/a92fa527-507f-4cd4-8a22-90cd77f8744a.png" style="width: 100%;" title alt="Vikas" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/vikas-14554">Vikas</a></span><span class="user-title text--meta">Contributor ⭐️</span></div><a href="/customer-communities-cc-17" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Customer Communities (CC)</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="26410-2" href="https://communities.gainsight.com/customer-communities-cc-17/disapproving-erasing-unregistered-users-from-user-overview-26410" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Disapproving/Erasing unregistered users from user overview</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://communities.gainsight.com/customer-communities-cc-17/disapproving-erasing-unregistered-users-from-user-overview-26410">Hi Team, Is there an option to create a custom page of pop up window kind of an option to input (Optional information) on why an Admin/Moderator is erasing or disapproving an user who has tried to register to a our community. If we can create it how? and will this information be stored in the meta data. </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/customer-communities-cc-17/disapproving-erasing-unregistered-users-from-user-overview-26410"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">11</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/customer-communities-cc-17/disapproving-erasing-unregistered-users-from-user-overview-26410?postid=117571#post117571"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/kenneth-r-7338" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png" style="width: 100%;" title alt="Kenneth R" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/customer-communities-cc-17/disapproving-erasing-unregistered-users-from-user-overview-26410?postid=117571#post117571"><span class="thread-meta-item__text">4 hours ago</span></a></span></div></div></div></div><div class="qa-topic-block topic-view js-thread js-thread-id-26399 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Multiple search terms in Content Overview?" aria-labelledby="26399-3" href="https://communities.gainsight.com/customer-communities-cc-17/multiple-search-terms-in-content-overview-26399"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/kristineo-14839" rel="noreferrer"><div class="default-avatar avatar-variant-9">K</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/kristineo-14839">kristineo</a></span><span class="user-title text--meta">Contributor ⭐️⭐️</span></div><a href="/customer-communities-cc-17" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Customer Communities (CC)</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="26399-3" href="https://communities.gainsight.com/customer-communities-cc-17/multiple-search-terms-in-content-overview-26399" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Multiple search terms in Content Overview?</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://communities.gainsight.com/customer-communities-cc-17/multiple-search-terms-in-content-overview-26399">Hi everyone! I’m currently trying to create a custom view in our content overview and was wondering if we’re able to input multiple search terms and utilize some of the typical web search engine tricks. For example, using “OR” (ex. “apples” OR oranges”) or “AND” (“apples” AND “oranges”). Some other examples here. Or do we have to create different views for each term? </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/customer-communities-cc-17/multiple-search-terms-in-content-overview-26399"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">25</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/customer-communities-cc-17/multiple-search-terms-in-content-overview-26399?postid=117569#post117569"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/olimarrio-7807" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/f739ea61-841e-404d-b7ef-7f7a393aaad1.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/f739ea61-841e-404d-b7ef-7f7a393aaad1.png" style="width: 100%;" title alt="olimarrio" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/customer-communities-cc-17/multiple-search-terms-in-content-overview-26399?postid=117569#post117569"><span class="thread-meta-item__text">5 hours ago</span></a></span></div></div></div></div><div class="qa-topic-block topic-view js-thread js-thread-id-26454 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Object Analyzer - Connector Job versus Gainsight Connect?" aria-labelledby="26454-4" href="https://communities.gainsight.com/customer-success-cs-15/object-analyzer-connector-job-versus-gainsight-connect-26454"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/grace-cleary-14976" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/84f8207f-0d00-458b-99c4-9da67c304f6e.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/84f8207f-0d00-458b-99c4-9da67c304f6e.png" style="width: 100%;" title alt="grace.cleary" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/grace-cleary-14976">grace.cleary</a></span><span class="user-title text--meta">Contributor ⭐️</span></div><a href="/customer-success-cs-15" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Customer Success (CS)</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="26454-4" href="https://communities.gainsight.com/customer-success-cs-15/object-analyzer-connector-job-versus-gainsight-connect-26454" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Object Analyzer - Connector Job versus Gainsight Connect?</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://communities.gainsight.com/customer-success-cs-15/object-analyzer-connector-job-versus-gainsight-connect-26454">Hi everyone, I’m look at the data flow diagram in object analyzer for our Company object. One of the inputs shows ‘Account’, with ‘Gainsight Connect’ under ‘Type’, which is separate from our SF connector, as this shows the name of the job as the Name, and under ‘Type’ shows ‘Sfdc’. Any ideas what the ‘Gainsight Connect’ part is? Thank you and have a lovely weekend!Grace</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/customer-success-cs-15/object-analyzer-connector-job-versus-gainsight-connect-26454"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">14</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/customer-success-cs-15/object-analyzer-connector-job-versus-gainsight-connect-26454?postid=117566#post117566"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/romihache-6075" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/c4d65495-ce2f-42c7-af6b-4af9673effd5.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/c4d65495-ce2f-42c7-af6b-4af9673effd5.png" style="width: 100%;" title alt="romihache" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/customer-success-cs-15/object-analyzer-connector-job-versus-gainsight-connect-26454?postid=117566#post117566"><span class="thread-meta-item__text">6 hours ago</span></a></span></div></div></div></div><div class="qa-topic-block topic-view js-thread js-thread-id-26453 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Sticky´s arent sticky any more" aria-labelledby="26453-5" href="https://communities.gainsight.com/customer-communities-cc-17/sticky-s-arent-sticky-any-more-26453"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/revote-11949" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/e54b13ea-3905-4112-8199-8a4efffd86ec.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/e54b13ea-3905-4112-8199-8a4efffd86ec.png" style="width: 100%;" title alt="revote" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold rank--italic username hover-underline" style="color: ;" href="/members/revote-11949">revote</a></span><span class="user-title text--meta">VIP ⭐️⭐️⭐️⭐️⭐️</span></div><a href="/customer-communities-cc-17" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Customer Communities (CC)</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="26453-5" href="https://communities.gainsight.com/customer-communities-cc-17/sticky-s-arent-sticky-any-more-26453" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Sticky´s arent sticky any more</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://communities.gainsight.com/customer-communities-cc-17/sticky-s-arent-sticky-any-more-26453">I've noticed that topic is set as a sticky but it doesn´t appear top of the page. This occurs in our community and I looked some other as well and problem appears there as well. </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/customer-communities-cc-17/sticky-s-arent-sticky-any-more-26453"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">22</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/customer-communities-cc-17/sticky-s-arent-sticky-any-more-26453?postid=117564#post117564"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">3</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/revote-11949" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/e54b13ea-3905-4112-8199-8a4efffd86ec.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/e54b13ea-3905-4112-8199-8a4efffd86ec.png" style="width: 100%;" title alt="revote" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/customer-communities-cc-17/sticky-s-arent-sticky-any-more-26453?postid=117564#post117564"><span class="thread-meta-item__text">7 hours ago</span></a></span></div></div></div></div><div class="qa-topic-block topic-view js-thread js-thread-id-26418 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to ジャーニーオーケストレーションのプログラム実行がIN_PROGRESSのままになってしまう" aria-labelledby="26418-6" href="https://communities.gainsight.com/gainsight-japan-%E6%97%A5%E6%9C%AC%E8%AA%9E%E3%82%B3%E3%83%B3%E3%83%86%E3%83%B3%E3%83%84-182/%E3%82%B8%E3%83%A3%E3%83%BC%E3%83%8B%E3%83%BC%E3%82%AA%E3%83%BC%E3%82%B1%E3%82%B9%E3%83%88%E3%83%AC%E3%83%BC%E3%82%B7%E3%83%A7%E3%83%B3%E3%81%AE%E3%83%97%E3%83%AD%E3%82%B0%E3%83%A9%E3%83%A0%E5%AE%9F%E8%A1%8C%E3%81%8Cin-progress%E3%81%AE%E3%81%BE%E3%81%BE%E3%81%AB%E3%81%AA%E3%81%A3%E3%81%A6%E3%81%97%E3%81%BE%E3%81%86-26418"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/nuts-13504" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/48d8c9ee-b431-47a6-9348-3c92a8165c44.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/48d8c9ee-b431-47a6-9348-3c92a8165c44.png" style="width: 100%;" title alt="nuts" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/nuts-13504">nuts</a></span><span class="user-title text--meta">Helper ⭐️</span></div><a href="/groups/gainsight-japan-%E6%97%A5%E6%9C%AC%E8%AA%9E%E3%82%B3%E3%83%B3%E3%83%86%E3%83%B3%E3%83%84-182" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Gainsight Japan : 日本語コンテンツ</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="26418-6" href="https://communities.gainsight.com/gainsight-japan-%E6%97%A5%E6%9C%AC%E8%AA%9E%E3%82%B3%E3%83%B3%E3%83%86%E3%83%B3%E3%83%84-182/%E3%82%B8%E3%83%A3%E3%83%BC%E3%83%8B%E3%83%BC%E3%82%AA%E3%83%BC%E3%82%B1%E3%82%B9%E3%83%88%E3%83%AC%E3%83%BC%E3%82%B7%E3%83%A7%E3%83%B3%E3%81%AE%E3%83%97%E3%83%AD%E3%82%B0%E3%83%A9%E3%83%A0%E5%AE%9F%E8%A1%8C%E3%81%8Cin-progress%E3%81%AE%E3%81%BE%E3%81%BE%E3%81%AB%E3%81%AA%E3%81%A3%E3%81%A6%E3%81%97%E3%81%BE%E3%81%86-26418" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">ジャーニーオーケストレーションのプログラム実行がIN_PROGRESSのままになってしまう</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://communities.gainsight.com/gainsight-japan-%E6%97%A5%E6%9C%AC%E8%AA%9E%E3%82%B3%E3%83%B3%E3%83%86%E3%83%B3%E3%83%84-182/%E3%82%B8%E3%83%A3%E3%83%BC%E3%83%8B%E3%83%BC%E3%82%AA%E3%83%BC%E3%82%B1%E3%82%B9%E3%83%88%E3%83%AC%E3%83%BC%E3%82%B7%E3%83%A7%E3%83%B3%E3%81%AE%E3%83%97%E3%83%AD%E3%82%B0%E3%83%A9%E3%83%A0%E5%AE%9F%E8%A1%8C%E3%81%8Cin-progress%E3%81%AE%E3%81%BE%E3%81%BE%E3%81%AB%E3%81%AA%E3%81%A3%E3%81%A6%E3%81%97%E3%81%BE%E3%81%86-26418">ジャーニーオーケストレーションでSimple Programを利用して実行したプログラムが動かない原因がわからず質問です。メールテンプレートの作成 → セグメントの設定 → プログラムの作成と進めて、いざ実行してみたところ「IN_PROGRESS」のステータスのまま動かずという状態で困ってますサンドボックスで実行しているとメール配信できないという制限があったりするのでしょうか？ I’m having trouble with the Journey Orchestrator program not completing its execution.After creating an email template, configuring the segment, and setting up the program, I ran it, but the status remains "IN_PROGRESS" and doesn’t change.Could you let me know why this is happening?Does running it in a sandbox environment have any effect? </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" 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href="https://communities.gainsight.com/customer-communities-cc-17/customization-of-related-topics-header-26370"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/laurenseife-14679" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/6e6a6382-f629-42c5-a0ee-834615ba5114.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/6e6a6382-f629-42c5-a0ee-834615ba5114.png" style="width: 100%;" title alt="Laurenseife" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/laurenseife-14679">Laurenseife</a></span></div><a href="/customer-communities-cc-17" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Customer Communities (CC)</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="26370-7" href="https://communities.gainsight.com/customer-communities-cc-17/customization-of-related-topics-header-26370" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Customization of "Related Topics" header</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://communities.gainsight.com/customer-communities-cc-17/customization-of-related-topics-header-26370">Hi folks, I have a low priority, nice to have, not need ask from my branding colleagues: They are asking me to differentiate the text on the “Related Topics” section of our community. Playing around with the the theme branding, I know that I need to edit the “header” option to load the color, however, I don't want to apply the color to all the other sections. Does anyone have a code for customizing the “Related Topics” section. I’m wondering if I make it a little larger or underline that might satisfy the request as well and I wont need to change color. Below is an example of the Gainsight “Related Topics” section: </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">2</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/customer-communities-cc-17/customization-of-related-topics-header-26370"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">9</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/customer-communities-cc-17/customization-of-related-topics-header-26370?postid=117546#post117546"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width 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class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/customer-communities-cc-17/customization-of-related-topics-header-26370?postid=117546#post117546"><span class="thread-meta-item__text">3 days ago</span></a></span></div></div></div></div><div class="qa-topic-block topic-view js-thread js-thread-id-26396 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to How do I default cookies to allow embedded content?" aria-labelledby="26396-8" href="https://communities.gainsight.com/customer-communities-cc-17/how-do-i-default-cookies-to-allow-embedded-content-26396"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/kate-jones-14218" rel="noreferrer"><div class="default-avatar avatar-variant-8">K</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/kate-jones-14218">kate.jones</a></span><span class="user-title text--meta">Contributor ⭐️</span></div><a href="/customer-communities-cc-17" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Customer Communities (CC)</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="26396-8" href="https://communities.gainsight.com/customer-communities-cc-17/how-do-i-default-cookies-to-allow-embedded-content-26396" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">How do I default cookies to allow embedded content?</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://communities.gainsight.com/customer-communities-cc-17/how-do-i-default-cookies-to-allow-embedded-content-26396">How do I set “Complete” cookies to be the default for all users? Also, how do I make cookie settings appear via banner to meet GDPR regulations when the user first logs in? </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/customer-communities-cc-17/how-do-i-default-cookies-to-allow-embedded-content-26396"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">15</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/customer-communities-cc-17/how-do-i-default-cookies-to-allow-embedded-content-26396?postid=117520#post117520"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/olimarrio-7807" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/f739ea61-841e-404d-b7ef-7f7a393aaad1.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/f739ea61-841e-404d-b7ef-7f7a393aaad1.png" style="width: 100%;" title alt="olimarrio" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/customer-communities-cc-17/how-do-i-default-cookies-to-allow-embedded-content-26396?postid=117520#post117520"><span class="thread-meta-item__text">4 days ago</span></a></span></div></div></div></div><div class="qa-topic-block topic-view js-thread js-thread-id-26297 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Issue with re-publishing - progress sets to zero" aria-labelledby="26297-9" href="https://communities.gainsight.com/customer-education-ce-18/issue-with-re-publishing-progress-sets-to-zero-26297"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/laurenshron-15273" rel="noreferrer"><div class="default-avatar avatar-variant-3">L</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/laurenshron-15273">Laurenshron</a></span><span class="user-title text--meta">Contributor ⭐️</span></div><a href="/customer-education-ce-18" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Customer Education (CE)</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="26297-9" href="https://communities.gainsight.com/customer-education-ce-18/issue-with-re-publishing-progress-sets-to-zero-26297" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Issue with re-publishing - progress sets to zero</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://communities.gainsight.com/customer-education-ce-18/issue-with-re-publishing-progress-sets-to-zero-26297">Hello! An issue I’ve been having is we have a lot of courses that need frequent updates, though when I re-publish a course with new docs or videos, it sets everyone’s progress back down to zero even if they’ve already completed parts of the course that did not change. Is there a solution for this that I’m missing?</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/customer-education-ce-18/issue-with-re-publishing-progress-sets-to-zero-26297"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">35</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/customer-education-ce-18/issue-with-re-publishing-progress-sets-to-zero-26297?postid=117498#post117498"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">3</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/joeleaton-14446" rel="noreferrer"><div class="default-avatar avatar-variant-6">J</div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/customer-education-ce-18/issue-with-re-publishing-progress-sets-to-zero-26297?postid=117498#post117498"><span class="thread-meta-item__text">5 days ago</span></a></span></div></div></div></div><div class="load-more-container load-more-topics"><button class="btn--cta btn--full-width btn--load-more" type="button"><span class="loader"></span></button></div></div></div></div></div><div class="tabs qa-tabs"></div></div></nav></div></div></div></div></div></section></div></div></div></div><div class="col col--side Sidebar qa-div-sidebar custom-sidebar Sidebarmodule Sidebarmodule--no-margin widget-container--container-2-1-column_2"><div class="widget-container widget-container--leaderboard_points widget-container--container-2-1-column_2-index-0" data-idx="0"><div class="widget-placeholder"><div data-preact="widget-points-leaderboard/indexWidget.sync" class="" data-props="{"maxResults":10,"timeRange":["thisWeek","allTime"],"title":"Customers changing the game","emptyMessage":"It's a new week! This list will populate as soon as we have a few more activities. <p>","isPreviewEmptyMessage":false,"excludeUserRole":["Employee Alum","Gainsight employee"],"showLink":true,"linkText":"Show full leaderboard","showLoggedInUserSection":true,"config":{"maxResults":10,"excludeUserRole":["Employee Alum","Gainsight employee"],"timeRange":["thisWeek","allTime"],"emptyMessage":"It's a new week! This list will populate as soon as we have a few more activities. <p>","isPreviewEmptyMessage":false,"showLink":true,"linkText":"Show full leaderboard","showLoggedInUserSection":true,"title":"Customers changing the game","backgroundColorDisplay":"none","enablePicker":false,"hideSpacingWithUpperWidget":false,"paddingToTopAndBottom":false,"activeSection":"Style"},"phrases":{"Forum":{"{n} point| {n} points":"{n} point| {n} points","leaderboard.logged.in.user":"You","leaderboard.header.ranking":"Ranking","leaderboard.header.points":"Points"}}}"><section class="widget--leaderboard_points qa-widget-leaderboard_points leaderboard_points qa-leaderboard_points-container homepage-widget-wrapper"><div class="sitewidth"><div class="col"><h3 class="widget-title widget__heading leaderboard_points__heading">Customers changing the game</h3><div class="leaderboard-container"><div class="sections__nav "><ul class="tabs--navigation qa-profile-tooltip-tabs"><li class="tabs__item qa-tab"><button class="tabs__btn tabs__btn-medium qa-link-tab tabs__btn--active" type="button"></button></li><li class="tabs__item qa-tab"><button class="tabs__btn tabs__btn-medium qa-link-tab " type="button"></button></li></ul><div class="tabs--navigation"><div class="tabs qa-tab-content tabs--active"><div class="leaderboard-tab"><div><div class="default-leaderboard-meta-text">It's a new week! This list will populate as soon as we have a few more activities. <p></div><div class="leaderboard-link-text"><a href="/leaderboard?period=thisWeek" class="btn--cta btn--show-more"> Show full leaderboard<svg width="20" height="20" viewBox="0 0 24 24" class="leaderboard-link-text-icon"><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></div></div></div><div class="tabs qa-tab-content "><div class="leaderboard-tab"><div><div class="default-leaderboard-meta-text">It's a new week! This list will populate as soon as we have a few more activities. <p></div><div class="leaderboard-link-text"><a href="/leaderboard?period=allTime" class="btn--cta btn--show-more"> Show full leaderboard<svg width="20" height="20" viewBox="0 0 24 24" class="leaderboard-link-text-icon"><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></div></div></div></div></div></div></div></div></section></div></div></div><div class="widget-container widget-container--announcement_card widget-container--container-2-1-column_2-index-1" data-idx="1"><div class="widget-placeholder"></div></div><div class="widget-container widget-container--event_calendar widget-container--container-2-1-column_2-index-2" data-idx="2"><div class="widget-placeholder"><div data-preact="widget-events-calendar/index" class="" data-props="{"config":{"amount":5,"title":"Gainsight 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game","emptyMessage":"","isPreviewEmptyMessage":false,"excludeUserRole":["roles.super-user","Employee Alum","roles.registered"],"showLink":true,"linkText":"Show full leaderboard","showLoggedInUserSection":true,"config":{"maxResults":5,"excludeUserRole":["roles.super-user","Employee Alum","roles.registered"],"timeRange":["thisWeek","allTime"],"emptyMessage":"","isPreviewEmptyMessage":false,"showLink":true,"linkText":"Show full leaderboard","showLoggedInUserSection":true,"title":"Gainsters changing the game","enablePicker":false,"hideSpacingWithUpperWidget":false,"paddingToTopAndBottom":false,"activeSection":"CONTENT"},"phrases":{"Forum":{"{n} point| {n} points":"{n} point| {n} points","leaderboard.logged.in.user":"You","leaderboard.header.ranking":"Ranking","leaderboard.header.points":"Points"}}}"><section class="widget--leaderboard_points qa-widget-leaderboard_points leaderboard_points qa-leaderboard_points-container homepage-widget-wrapper"><div class="sitewidth"><div class="col"><h3 class="widget-title widget__heading leaderboard_points__heading">Gainsters changing the game</h3><div class="leaderboard-container"><div class="sections__nav "><ul class="tabs--navigation qa-profile-tooltip-tabs"><li class="tabs__item qa-tab"><button class="tabs__btn tabs__btn-medium qa-link-tab tabs__btn--active" type="button"></button></li><li class="tabs__item qa-tab"><button class="tabs__btn tabs__btn-medium qa-link-tab " type="button"></button></li></ul><div class="tabs--navigation"><div class="tabs qa-tab-content tabs--active"><div class="leaderboard-tab"><div><div class="default-leaderboard-meta-text"></div><div class="leaderboard-link-text"><a href="/leaderboard?period=thisWeek" class="btn--cta btn--show-more"> Show full leaderboard<svg width="20" height="20" viewBox="0 0 24 24" class="leaderboard-link-text-icon"><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></div></div></div><div class="tabs qa-tab-content 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Winner","image":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/175af06f-a600-4881-b82d-7b3bcf0b302a.png","username":"Padolfi","userUrl":"\/members\/m-7678"},{"title":"Pulse 2024 Attendee","image":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442.png","username":"Padolfi","userUrl":"\/members\/m-7678"},{"title":"Community Champion","image":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a.png","username":"tom_gerth","userUrl":"\/members\/m-1230"},{"title":"Gainsight Associate Admin: Level 1","image":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364.jpg","username":"Sravanthi Eleti","userUrl":"\/members\/m-10869"},{"title":"Pulse 2024 Speaker","image":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/4a0ccf77-0788-494f-a795-bf5c33829bc0.png","username":"larabarnes","userUrl":"\/members\/m-15218"}],"phrases":{"Forum":{"has earned the badge {badgetitle}":"has earned the badge {badgetitle}","Show all badges":"Show all badges"}}}"><section class="box widget widget--badges qa-widget-badges badges qa-badges-container homepage-widget-wrapper"><div class="sitewidth"><div class="col"><h4 class="widget__subheading badges__subheading font-normal-weight">Recently Awarded Badges</h4><div><ul track="[object Object]" class="list list--badges unpad--sidebar qa-badges-earned-list"><li><div class="user flag flag--top"><div class="flag__image"><img src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/175af06f-a600-4881-b82d-7b3bcf0b302a.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/175af06f-a600-4881-b82d-7b3bcf0b302a.png" title="2024 GameChanger Award Winner" alt="2024 GameChanger Award Winner" /></div><div class="user_data flag__body"><a class="link username" href="/members/m-7678">Padolfi</a><span class="text--meta">has earned the badge 2024 GameChanger Award Winner</span></div></div></li><li><div class="user flag flag--top"><div class="flag__image"><img src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/77db007c-3278-44a6-8fc8-39deb68c3442.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/77db007c-3278-44a6-8fc8-39deb68c3442.png" title="Pulse 2024 Attendee" alt="Pulse 2024 Attendee" /></div><div class="user_data flag__body"><a class="link username" href="/members/m-7678">Padolfi</a><span class="text--meta">has earned the badge Pulse 2024 Attendee</span></div></div></li><li><div class="user flag flag--top"><div class="flag__image"><img src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/51112ebd-5839-4b06-b38b-9ecbc440b05a.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/51112ebd-5839-4b06-b38b-9ecbc440b05a.png" title="Community Champion" alt="Community Champion" /></div><div class="user_data flag__body"><a class="link username" href="/members/m-1230">tom_gerth</a><span class="text--meta">has earned the badge Community Champion</span></div></div></li><li><div class="user flag flag--top"><div class="flag__image"><img src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/ef981676-3e74-4ace-8741-b87205870364.jpg" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/ef981676-3e74-4ace-8741-b87205870364.jpg" title="Gainsight Associate Admin: Level 1" alt="Gainsight Associate Admin: Level 1" /></div><div class="user_data flag__body"><a class="link username" href="/members/m-10869">Sravanthi Eleti</a><span class="text--meta">has earned the badge Gainsight Associate Admin: Level 1</span></div></div></li><li><div class="user flag flag--top"><div 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