Customer Education | Gainsight Community

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format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:300 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:normal } html {--borderradius-base: 4px;--config--main-border-base-color: #d5d7dbff;--config--main-button-base-font-color: #1a1a1a;--config--main-button-base-font-family: 'Montserrat', sans-serif;;--config--main-button-base-font-weight: 400;--config--main-button-base-radius: 3px;--config--main-button-base-texttransform: none;--config--main-color-alert: #ed5937ff;--config--main-color-brand: #00b3e8ff;--config--main-color-brand-secondary: #00b3e8ff;--config--main-color-contrast: #2aaae1;--config--main-color-day: #f0f2f6;--config--main-color-day-dark: #ededed;--config--main-color-day-light: #fff;--config--main-color-disabled: #f6f8faff;--config--main-color-dusk: #a7aeb5;--config--main-color-dusk-dark: #616a73;--config--main-color-dusk-light: #d5d7db;--config--main-color-highlighted: #B0DFF3;--config--main-color-info: #f79321ff;--config--main-color-night: #1a1a1aff;--config--main-color-night-inverted: #f5f5f5;--config--main-color-night-light: #2b2b2b;--config--main-color-success: #3cb54aff;--config--main-font-base-lineheight: 1.5;--config--main-font-base-stack: 'Montserrat', sans-serif;;--config--main-font-base-style: normal;--config--main-font-base-weight: normal;--config--main-font-secondary: 'Montserrat', sans-serif;;--config--main-fonts: @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:700 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:700 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:normal } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:300 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:normal };--config--main-header-font-weight: 600;--config-anchor-base-color: #00b3e8ff;--config-anchor-base-hover-color: #00b3e8ff;--config-avatar-notification-background-color: #00b3e8ff;--config-body-background-color: #f0f2f6ff;--config-body-wrapper-background-color: transparent;--config-body-wrapper-box-shadow: 0 0 0 transparent;--config-body-wrapper-max-width: 100%;--config-button-cancel-active-background-color: rgba(237, 89, 55, 0.15);--config-button-cancel-active-border-color: #C53311;--config-button-cancel-active-color: #ed5937;--config-button-cancel-background-color: transparent;--config-button-cancel-border-color: #ed5937;--config-button-cancel-border-radius: 4px;--config-button-cancel-border-width: 1px;--config-button-cancel-box-shadow: 0 0 0 transparent;--config-button-cancel-color: #ed5937;--config-button-cancel-hover-background-color: rgba(237, 89, 55, 0.1);--config-button-cancel-hover-border-color: #DD3913;--config-button-cancel-hover-color: #ed5937;--config-button-cta-active-background-color: #177BA6;--config-button-cta-active-border-color: #177BA6;--config-button-cta-active-border-width: 1px;--config-button-cta-active-box-shadow: 0 0 0 transparent;--config-button-cta-active-color: #fff;--config-button-cta-background-color: #153D5E;--config-button-cta-border-color: #153D5E;--config-button-cta-border-radius: 4px;--config-button-cta-border-width: 1px;--config-button-cta-box-shadow: 0 0 0 transparent;--config-button-cta-color: #fff;--config-button-cta-focus-background-color: #133856ff;--config-button-cta-focus-border-color: #009fceff;--config-button-cta-focus-border-width: 1px;--config-button-cta-focus-color: #fff;--config-button-cta-hover-background-color: #1A8CBD;--config-button-cta-hover-border-color: #1A8CBD;--config-button-cta-hover-border-width: 1px;--config-button-cta-hover-box-shadow: 0 0 0 transparent;--config-button-cta-hover-color: #fff;--config-button-cta-spinner-color: #fff;--config-button-cta-spinner-hover-color: #fff;--config-button-secondary-active-background-color: #00779B;--config-button-secondary-active-border-color: #00779B;--config-button-secondary-active-border-width: 1px;--config-button-secondary-active-box-shadow: 0 0 0 transparent;--config-button-secondary-active-color: #fff;--config-button-secondary-background-color: #ffffff;--config-button-secondary-border-color: #153D5E;--config-button-secondary-border-radius: 4px;--config-button-secondary-border-width: 1px;--config-button-secondary-box-shadow: 0 0 0 transparent;--config-button-secondary-color: #153D5E;--config-button-secondary-focus-background-color: #009fceff;--config-button-secondary-focus-border-color: #009fceff;--config-button-secondary-focus-border-width: 1px;--config-button-secondary-focus-color: #153D5E;--config-button-secondary-hover-background-color: #008BB4;--config-button-secondary-hover-border-color: #008BB4;--config-button-secondary-hover-border-width: 1px;--config-button-secondary-hover-box-shadow: 0 0 0 transparent;--config-button-secondary-hover-color: #fff;--config-button-secondary-spinner-color: #fff;--config-button-secondary-spinner-hover-color: #fff;--config-button-toggle-active-background-color: rgba(42, 170, 225, 0.15);--config-button-toggle-active-border-color: #177BA6;--config-button-toggle-active-color: #2aaae1;--config-button-toggle-background-color: transparent;--config-button-toggle-border-color: #2aaae1;--config-button-toggle-border-radius: 4px;--config-button-toggle-border-width: 1px;--config-button-toggle-box-shadow: 0 0 0 transparent;--config-button-toggle-color: #2aaae1;--config-button-toggle-filled-background-color: #00b3e8ff;--config-button-toggle-filled-color: #fff;--config-button-toggle-filled-pseudo-color: #fff;--config-button-toggle-filled-spinner-color: #fff;--config-button-toggle-focus-border-color: #009fceff;--config-button-toggle-hover-background-color: rgba(42, 170, 225, 0.1);--config-button-toggle-hover-border-color: #1A8CBD;--config-button-toggle-hover-color: #2aaae1;--config-button-toggle-on-active-background-color: rgba(42, 170, 225, 0.75);--config-button-toggle-on-active-border-color: #2aaae1;--config-button-toggle-on-active-color: #fff;--config-button-toggle-on-background-color: #48B2EB;--config-button-toggle-on-border-color: #00b3e8;--config-button-toggle-on-border-radius: 4px;--config-button-toggle-on-border-width: 1px;--config-button-toggle-on-box-shadow: 0 0 0 transparent;--config-button-toggle-on-color: #fff;--config-button-toggle-on-hover-background-color: rgba(42, 170, 225, 0.7);--config-button-toggle-on-hover-border-color: #2aaae1;--config-button-toggle-on-hover-color: #fff;--config-button-toggle-outline-background-color: #00b3e8ff;--config-button-toggle-outline-color: #00b3e8ff;--config-button-toggle-outline-pseudo-color: #00b3e8ff;--config-button-toggle-outline-spinner-color: #00b3e8ff;--config-content-type-article-color: #fff;--config-cookie-modal-background-color: rgba(60,60,60,.9);--config-cookie-modal-color: #fff;--config-create-topic-type-icon-color: #1a1a1aff;--config-cta-close-button-color: #a7aeb5;--config-cta-icon-background-color: #00b3e8ff;--config-cta-icon-check: #fff;--config-editor-comment-toolbar-background-color: #fff;--config-editor-comment-toolbar-button-color: #1a1a1aff;--config-editor-comment-toolbar-button-hover-color: #00b3e8ff;--config-footer-background-color: #1a1a1aff;--config-footer-color: #fff;--config-header-color: #1a1a1aff;--config-header-color-inverted: #f5f5f5;--config-hero-background-position: top left;--config-hero-color: #ffffffff;--config-hero-font-weight: bold;--config-hero-stats-background-color: #fff;--config-hero-stats-counter-font-weight: bold;--config-hero-text-shadow: none;--config-input-focus-color: #00b3e8ff;--config-link-base-color: #1a1a1aff;--config-link-base-hover-color: #00b3e8ff;--config-link-hover-decoration: none;--config-main-navigation-background-color: #ffffff;--config-main-navigation-border-bottom-color: #d5d7db;--config-main-navigation-border-top-color: #d5d7db;--config-main-navigation-dropdown-background-color: #fff;--config-main-navigation-dropdown-color: #1a1a1a;--config-main-navigation-dropdown-font-weight: normal;--config-main-navigation-nav-color: #1a1a1a;--config-main-navigation-nav-font-weight: normal;--config-main-navigation-nav-link-color: #00b3e8;--config-main-navigation-search-placeholder-color: #a7aeb5ff;--config-mention-selector-hover-selected-color: #fff;--config-meta-link-font-weight: normal;--config-meta-link-hover-color: #00b3e8ff;--config-meta-text-color: #a7aeb5ff;--config-notification-widget-background-color: #153d5eff;--config-notification-widget-color: #ffffffff;--config-pagination-active-page-color: #00b3e8ff;--config-paging-item-hover-color: #00b3e8ff;--config-pill-color: #fff;--config-powered-by-insided-display: visible;--config-profile-user-statistics-background-color: #fff;--config-sharpen-fonts: true;--config-sidebar-widget-color: #1a1a1aff;--config-sidebar-widget-font-family: 'Montserrat', sans-serif;;--config-sidebar-widget-font-weight: 600;--config-ssi-header-height: auto;--config-ssi-header-mobile-height: auto;--config-subcategory-hero-color: #ffffff;--config-tag-modify-link-color: #00b3e8ff;--config-tag-pill-background-color: #f0f2f6;--config-tag-pill-hover-background-color: #8cffffff;--config-tag-pill-hover-border-color: #00b3e8ff;--config-tag-pill-hover-color: #00b3e8ff;--config-thread-list-best-answer-background-color: #3cb54a0d;--config-thread-list-best-answer-border-color: #3cb54aff;--config-thread-list-mod-break-background: #00b3e80d;--config-thread-list-mod-break-border-color: #00b3e8ff;--config-thread-list-sticky-topic-background: #00b3e8f2;--config-thread-list-sticky-topic-border-color: #00b3e8ff;--config-thread-list-sticky-topic-flag-color: #00b3e8ff;--config-thread-list-topic-button-subscribe-border-width: 1px;--config-thread-list-topic-title-font-weight: bold;--config-thread-pill-answer-background-color: #3cb54aff;--config-thread-pill-author-background-color: #00b3e8ff;--config-thread-pill-author-color: #fff;--config-thread-pill-question-background-color: #f79321ff;--config-thread-pill-question-color: #fff;--config-thread-pill-sticky-background-color: #00b3e8ff;--config-thread-pill-sticky-color: 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</a> </h3> <ul class="list list--float text--meta"> <li class="list__item"> <div class="topic-meta-icon"><i class="icon icon--auto-width icon--thumb-up" aria-hidden="true"></i></div> <div class="topic-text--meta">6</div> </li> <li class="list__item"> <div class="topic-meta-icon"><i class="icon icon--auto-width icon--comment" aria-hidden="true"></i></div> <div class="topic-text--meta">1</div> </li> </ul> </div> </div> </section> </div> </div> </div> </section> <div class="sitewidth"> <div class="col col--main has--side qa-div-main widget-wrapper"> <div data-preact="content-curation/forum/TopicList" data-props="{"isKnowledgeBase":false,"phrases":{"Forum":{"Topic|Topics":"Topic|Topics","Reply|Replies":"Reply|Replies","Solved":"Solved","Badges":"Badges","About":"About","member.profile.no.badges":"{username} did not receive any badges yet.","knowledge.base.topic.metadata.question":"Question by","knowledge.base.topic.metadata.answer":"Answered by","knowledge.base.topic.metadata.idea":"Idea by","knowledge.base.topic.metadata.discussion":"Discussion by","knowledge.base.topic.metadata.article":"Article by","knowledge.base.topic.metadata.productUpdate":"Product Update by"}},"cdn":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/","forumId":13,"showExpandButton":true,"showHeader":true}"></div> <div class="list-widget-wrapper"> <header class="list__items--header qa-list-menu"> <div class="list__items--header-heading qa-thread-list-count"> 4 Topics </div> <nav class="list__items--sort qa-subforum-sort-dropdown"> <div class="dropdown-links thread-list-dropdown qa-dropdown-sorting" data-helper="class-toggle" data-data='{"toggleClass": "open", "rootIsTrigger": true, "removeOnGlobal": true}'> <div class="dropdown-links__active-item"> Recently active </div> <div class="js-no-trigger dropdown-links__container"> <a class="dropdown-links__item-link" href="/foster-learning-education-13?sort=replycount.desc">Most replies</a> <a class="dropdown-links__item-link" href="/foster-learning-education-13?sort=views.desc">Most views</a> <a class="dropdown-links__item-link" href="/foster-learning-education-13?sort=dateline.desc">Newest first</a> </div> </div> </nav> </header> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":113183,"author":{"id":10735,"url":"\/members\/rachel-sullivan-10735","name":"rachel.sullivan","avatar":"","userTitle":"Contributor \u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f"},"userLevel":0,"badges":[{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"}],"isBanned":false},"content":"<p>We are looking to create a beta group with a diverse set of our end users for all of the new AI tools that are coming down the pipeline. We have attempted beta groups in the past with little to no success and what feels to be a waste of time. I am curious if anyone else currently does this with their teams &amp; can provide any light on how to measure success of the groups, encourage \/ require participation, &amp; also set expectations of what is expected for these users.<\/p><p>Our main goal is to identify appropriate use cases for the different tools and how they relate to our company, do our customer benefit from us using these tools, &amp; ensure we have all appropriate resources \/ education in place when we roll it out to the rest of the department.\u00a0<\/p><p>I appreciate any insight that you all are able to provide!<\/p>","url":"\/foster-learning-education-13\/creating-a-beta-group-internally-suggested-strategies-25168?postid=113183#post113183","creationDate":"2024-08-05T19:54:24+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":14199,"id":25168,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":13,"isIdeation":false,"url":"\/foster-learning-education-13","title":"Foster Learning & Education","description":"Share training successes and discover cutting-edge methods for driving education"},"url":"\/foster-learning-education-13\/creating-a-beta-group-internally-suggested-strategies-25168","title":"Creating a Beta Group Internally - Suggested Strategies","lastPost":{"id":113198,"author":{"id":6365,"url":"\/members\/cornelia-6365","name":"Cornelia","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8115c53c-d2cb-4433-aaef-eac314d0b007.png","userTitle":"ProdOps","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f"},"userLevel":6,"badges":[{"title":"Pulse 2022 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png"},{"title":"Community Champion","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png"}],"isBanned":false},"content":"<p>Hey <user-mention data-id=\"10735\">@rachel.sullivan<\/user-mention>\u00a0,<\/p><p>I\u2019d be happy to help out here. I run Beta Program Community groups for all beta programs, and the intent of these groups is to facilitate general discussions among Beta participants and address any questions they may have for the Product Manager.<\/p><p>I ensure that the Product Manager and Engineering Manager are added to handle any questions specific to the feature specifications. A few more PMs with associated products are also included.<\/p><p>One effective practice for these groups is having someone monitor posts and ensure all queries are responded to and if there's any delay, the responsible person is notified.<\/p><p>We also post FAQs, support documentation, demo videos, and a feedback form to report bugs in the group info, making it easy for participants to find what they need.<\/p><p>Multiple reminders are sent to participants to join the group, and highlighting interesting conversations happening in the Community encourages them to participate.<\/p><p>Office Hours and Roundtables are announced on the channel for participants to sign up, and any events happening within the beta are also promoted to create buzz.<\/p><p>Lastly, we post a Welcome Post at the beginning and a Closing Post at the end of the beta to inform participants of the start and end dates.<\/p>","url":"\/foster-learning-education-13\/creating-a-beta-group-internally-suggested-strategies-25168?postid=113198#post113198","creationDate":"2024-08-06T09:06:00+0000","relativeCreationDate":"3 months ago"},"lastReply":{"id":113198,"author":{"id":6365,"url":"\/members\/cornelia-6365","name":"Cornelia","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8115c53c-d2cb-4433-aaef-eac314d0b007.png","userTitle":"ProdOps","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f"},"userLevel":6,"badges":[{"title":"Pulse 2022 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png"},{"title":"Community Champion","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png"}],"isBanned":false},"content":"<p>Hey <user-mention data-id=\"10735\">@rachel.sullivan<\/user-mention>\u00a0,<\/p><p>I\u2019d be happy to help out here. I run Beta Program Community groups for all beta programs, and the intent of these groups is to facilitate general discussions among Beta participants and address any questions they may have for the Product Manager.<\/p><p>I ensure that the Product Manager and Engineering Manager are added to handle any questions specific to the feature specifications. A few more PMs with associated products are also included.<\/p><p>One effective practice for these groups is having someone monitor posts and ensure all queries are responded to and if there's any delay, the responsible person is notified.<\/p><p>We also post FAQs, support documentation, demo videos, and a feedback form to report bugs in the group info, making it easy for participants to find what they need.<\/p><p>Multiple reminders are sent to participants to join the group, and highlighting interesting conversations happening in the Community encourages them to participate.<\/p><p>Office Hours and Roundtables are announced on the channel for participants to sign up, and any events happening within the beta are also promoted to create buzz.<\/p><p>Lastly, we post a Welcome Post at the beginning and a Closing Post at the end of the beta to inform participants of the start and end dates.<\/p>","url":"\/foster-learning-education-13\/creating-a-beta-group-internally-suggested-strategies-25168?postid=113198#post113198","creationDate":"2024-08-06T09:06:00+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":113183,"author":{"id":10735,"url":"\/members\/rachel-sullivan-10735","name":"rachel.sullivan","avatar":"","userTitle":"Contributor \u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f"},"userLevel":0,"badges":[{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"}],"isBanned":false},"content":"<p>We are looking to create a beta group with a diverse set of our end users for all of the new AI tools that are coming down the pipeline. We have attempted beta groups in the past with little to no success and what feels to be a waste of time. I am curious if anyone else currently does this with their teams &amp; can provide any light on how to measure success of the groups, encourage \/ require participation, &amp; also set expectations of what is expected for these users.<\/p><p>Our main goal is to identify appropriate use cases for the different tools and how they relate to our company, do our customer benefit from us using these tools, &amp; ensure we have all appropriate resources \/ education in place when we roll it out to the rest of the department.\u00a0<\/p><p>I appreciate any insight that you all are able to provide!<\/p>","url":"\/foster-learning-education-13\/creating-a-beta-group-internally-suggested-strategies-25168?postid=113183#post113183","creationDate":"2024-08-05T19:54:24+0000","relativeCreationDate":"3 months ago"},"numberOfViews":25,"contentType":"discussion","featuredImage":"","publicLabel":"","category":{"url":"\/share-industry-perspectives-7","categoryId":7,"title":"Share Industry Perspectives","metaRobots":"index, follow","type":0},"lastPostId":"113198"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/","isGuest":true,"csrfToken":"3ut63qZcKJM4tdrL434fKpm6j5khBWsCyP-BK7Vr-r8","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-25168 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Creating a Beta Group Internally - Suggested Strategies" href="/foster-learning-education-13/creating-a-beta-group-internally-suggested-strategies-25168"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/rachel-sullivan-10735" rel="noreferrer"><div class="default-avatar avatar-variant-5">R</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/rachel-sullivan-10735">rachel.sullivan</a></span><span class="user-title text--meta">Contributor ⭐️</span></div><a href="/foster-learning-education-13" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>posted in</span> <span class="topic-view_header-item_category-link">Foster Learning & Education</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/foster-learning-education-13/creating-a-beta-group-internally-suggested-strategies-25168" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Creating a Beta Group Internally - Suggested Strategies</a></div><p class="thread-list-block__content qa-topic-content"><a href="/foster-learning-education-13/creating-a-beta-group-internally-suggested-strategies-25168">We are looking to create a beta group with a diverse set of our end users for all of the new AI tools that are coming down the pipeline. We have attempted beta groups in the past with little to no success and what feels to be a waste of time. I am curious if anyone else currently does this with their teams &amp; can provide any light on how to measure success of the groups, encourage / require participation, &amp; also set expectations of what is expected for these users.Our main goal is to identify appropriate use cases for the different tools and how they relate to our company, do our customer benefit from us using these tools, &amp; ensure we have all appropriate resources / education in place when we roll it out to the rest of the department. I appreciate any insight that you all are able to provide!</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/foster-learning-education-13/creating-a-beta-group-internally-suggested-strategies-25168"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 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href="/foster-learning-education-13/creating-a-beta-group-internally-suggested-strategies-25168?postid=113198#post113198"><span class="thread-meta-item__text">3 months ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":111651,"author":{"id":9897,"url":"\/members\/tamralucente-9897","name":"tamralucente","avatar":"","userTitle":"Contributor \u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f"},"userLevel":0,"badges":[{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"}],"isBanned":false},"content":"<p>Hello!\u00a0 We are working on building out a CS Mgmt and CSM handbook\/playbook that outlines our expectations on a daily, weekly, monthly basis as well as includes some best practices and what \"good\" looks like.\u00a0 Do any of you have anything like this or any ideas that should be included?<\/p>","url":"\/foster-learning-education-13\/csm-handbook-playbook-24749?postid=111651#post111651","creationDate":"2024-06-25T23:31:07+0000","relativeCreationDate":"5 months ago"},"isTopicUnread":true,"privateId":14119,"id":24749,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":13,"isIdeation":false,"url":"\/foster-learning-education-13","title":"Foster Learning & Education","description":"Share training successes and discover cutting-edge methods for driving education"},"url":"\/foster-learning-education-13\/csm-handbook-playbook-24749","title":"CSM Handbook\/Playbook","lastPost":{"id":111651,"author":{"id":9897,"url":"\/members\/tamralucente-9897","name":"tamralucente","avatar":"","userTitle":"Contributor \u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f"},"userLevel":0,"badges":[{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"}],"isBanned":false},"content":"<p>Hello!\u00a0 We are working on building out a CS Mgmt and CSM handbook\/playbook that outlines our expectations on a daily, weekly, monthly basis as well as includes some best practices and what \"good\" looks like.\u00a0 Do any of you have anything like this or any ideas that should be included?<\/p>","url":"\/foster-learning-education-13\/csm-handbook-playbook-24749?postid=111651#post111651","creationDate":"2024-06-25T23:31:07+0000","relativeCreationDate":"5 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":111651,"author":{"id":9897,"url":"\/members\/tamralucente-9897","name":"tamralucente","avatar":"","userTitle":"Contributor \u2b50\ufe0f","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Contributor \u2b50\ufe0f"},"userLevel":0,"badges":[{"title":"Pulse 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follow","type":0},"lastPostId":"111651"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/","isGuest":true,"csrfToken":"3ut63qZcKJM4tdrL434fKpm6j5khBWsCyP-BK7Vr-r8","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-24749 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to CSM Handbook/Playbook" href="/foster-learning-education-13/csm-handbook-playbook-24749"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/tamralucente-9897" rel="noreferrer"><div class="default-avatar avatar-variant-7">T</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/tamralucente-9897">tamralucente</a></span><span class="user-title text--meta">Contributor ⭐️</span></div><a href="/foster-learning-education-13" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>posted in</span> <span class="topic-view_header-item_category-link">Foster Learning & Education</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/foster-learning-education-13/csm-handbook-playbook-24749" 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We are working on building out a CS Mgmt and CSM handbook/playbook that outlines our expectations on a daily, weekly, monthly basis as well as includes some best practices and what "good" looks like. Do any of you have anything like this or any ideas that should be included?</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/foster-learning-education-13/csm-handbook-playbook-24749"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">23</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/foster-learning-education-13/csm-handbook-playbook-24749?postid=111651#post111651"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/tamralucente-9897" rel="noreferrer"><div class="default-avatar avatar-variant-7">T</div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/foster-learning-education-13/csm-handbook-playbook-24749?postid=111651#post111651"><span class="thread-meta-item__text">5 months ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":78127,"author":{"id":10495,"url":"\/members\/andrew-brown-10495","name":"Andrew Brown","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/64cd17bf-2dd3-4cbc-87e6-990c1a178c23.png","userTitle":"Gainsight Employee \u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f"},"userLevel":2,"badges":[{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"}],"isBanned":false},"content":"<p><span style=\"color:#000000;\">Welcome to the Gainsight CE Community\u2014we\u2019re so glad you\u2019re here!<\/span><\/p><p><strong><span style=\"color:#000000;\">What can you expect?\u00a0<\/span><\/strong><\/p><p><span style=\"color:#000000;\">We have opened\u00a02 interaction spaces for Industry discussions and Product Support:<\/span><\/p><ol><li><span style=\"color:#000000;\">\ud83d\udc69\ud83c\udffd\u200d\ud83c\udfeb This\u00a0<a href=\"https:\/\/community.gainsight.com\/share-industry-knowledge-4\" target=\"_self\" rel=\"noreferrer\"><strong>Customer Education<\/strong> section<\/a> is a place to explore customer education best practices, and connect with you peers (in and out of the CE world).\u00a0<\/span><\/li>\t<li><span style=\"color:#000000;\">\u2699\ufe0f You can also head over to <a href=\"https:\/\/community.gainsight.com\/gainsight-ce-127\" rel=\"noreferrer\" target=\"_self\"><strong>Product Features<\/strong> section<\/a> to discuss all things Gainsight CE and\u00a0make sure you have all the information necessary to make the most of your academy.<\/span><\/li><\/ol><p><span style=\"color:#000000;\">Join us, and let's grow together.<\/span><\/p>","url":"\/foster-learning-education-13\/welcome-to-the-gainsight-ce-community-17997?postid=78127#post78127","creationDate":"2023-10-27T17:57:32+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":1591,"id":17997,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":13,"isIdeation":false,"url":"\/foster-learning-education-13","title":"Foster Learning & Education","description":"Share training successes and discover cutting-edge methods for driving education"},"url":"\/foster-learning-education-13\/welcome-to-the-gainsight-ce-community-17997","title":"Welcome to the Gainsight CE Community!","lastPost":{"id":78511,"author":{"id":6662,"url":"\/members\/anirbandutta-6662","name":"anirbandutta","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png","userTitle":"Expert \u2b50\ufe0f","rank":{"isBold":true,"isItalic":true,"isUnderline":false,"name":"Expert \u2b50\ufe0f"},"userLevel":7,"badges":[{"title":"Pulse 2022 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png"},{"title":"Pulse 2022 Speaker","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png"},{"title":"Community Champion","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png"}],"isBanned":false},"content":"<p>Congrats and Welcome team\u2026\u00a0We are Live on the Community! \ud83d\ude03 \ud83d\ude4c<\/p><oembed url=\"https:\/\/community.gainsight.com\/lounge-area-31\/the-community-this-week-welcome-gainsight-education-northpass-to-the-community-47077\"><\/oembed><p>\u00a0<\/p>","url":"\/foster-learning-education-13\/welcome-to-the-gainsight-ce-community-17997?postid=78511#post78511","creationDate":"2023-11-10T19:43:22+0000","relativeCreationDate":"1 year ago"},"lastReply":{"id":78511,"author":{"id":6662,"url":"\/members\/anirbandutta-6662","name":"anirbandutta","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png","userTitle":"Expert \u2b50\ufe0f","rank":{"isBold":true,"isItalic":true,"isUnderline":false,"name":"Expert \u2b50\ufe0f"},"userLevel":7,"badges":[{"title":"Pulse 2022 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png"},{"title":"Pulse 2022 Speaker","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png"},{"title":"Community Champion","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png"}],"isBanned":false},"content":"<p>Congrats and Welcome team\u2026\u00a0We are Live on the Community! \ud83d\ude03 \ud83d\ude4c<\/p><oembed url=\"https:\/\/community.gainsight.com\/lounge-area-31\/the-community-this-week-welcome-gainsight-education-northpass-to-the-community-47077\"><\/oembed><p>\u00a0<\/p>","url":"\/foster-learning-education-13\/welcome-to-the-gainsight-ce-community-17997?postid=78511#post78511","creationDate":"2023-11-10T19:43:22+0000","relativeCreationDate":"1 year ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":6,"relevantPost":{"id":78127,"author":{"id":10495,"url":"\/members\/andrew-brown-10495","name":"Andrew Brown","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/64cd17bf-2dd3-4cbc-87e6-990c1a178c23.png","userTitle":"Gainsight Employee \u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f"},"userLevel":2,"badges":[{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"}],"isBanned":false},"content":"<p><span style=\"color:#000000;\">Welcome to the Gainsight CE Community\u2014we\u2019re so glad you\u2019re here!<\/span><\/p><p><strong><span style=\"color:#000000;\">What can you expect?\u00a0<\/span><\/strong><\/p><p><span style=\"color:#000000;\">We have opened\u00a02 interaction spaces for Industry discussions and Product Support:<\/span><\/p><ol><li><span style=\"color:#000000;\">\ud83d\udc69\ud83c\udffd\u200d\ud83c\udfeb This\u00a0<a href=\"https:\/\/community.gainsight.com\/share-industry-knowledge-4\" target=\"_self\" rel=\"noreferrer\"><strong>Customer Education<\/strong> section<\/a> is a place to explore customer education best practices, and connect with you peers (in and out of the CE world).\u00a0<\/span><\/li>\t<li><span style=\"color:#000000;\">\u2699\ufe0f You can also head over to <a href=\"https:\/\/community.gainsight.com\/gainsight-ce-127\" rel=\"noreferrer\" target=\"_self\"><strong>Product Features<\/strong> section<\/a> to discuss all things Gainsight CE and\u00a0make sure you have all the information necessary to make the most of your academy.<\/span><\/li><\/ol><p><span style=\"color:#000000;\">Join us, and let's grow together.<\/span><\/p>","url":"\/foster-learning-education-13\/welcome-to-the-gainsight-ce-community-17997?postid=78127#post78127","creationDate":"2023-10-27T17:57:32+0000","relativeCreationDate":"1 year ago"},"numberOfViews":153,"contentType":"article","featuredImage":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/b97a1b7a-70d4-4a29-a929-192547a36005_thumb.png","publicLabel":"","category":{"url":"\/share-industry-perspectives-7","categoryId":7,"title":"Share Industry Perspectives","metaRobots":"index, follow","type":0},"lastPostId":"78511"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/","isGuest":true,"csrfToken":"3ut63qZcKJM4tdrL434fKpm6j5khBWsCyP-BK7Vr-r8","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-17997 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Welcome to the Gainsight CE Community!" href="/foster-learning-education-13/welcome-to-the-gainsight-ce-community-17997"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/andrew-brown-10495" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/64cd17bf-2dd3-4cbc-87e6-990c1a178c23.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/64cd17bf-2dd3-4cbc-87e6-990c1a178c23.png" style="width: 100%;" title alt="Andrew Brown" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/andrew-brown-10495">Andrew Brown</a></span><span class="user-title text--meta">Gainsight Employee ⭐️</span></div><a href="/foster-learning-education-13" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Foster Learning & Education</span></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/width/480/b97a1b7a-70d4-4a29-a929-192547a36005_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/gainsight-us/attachment/width/480/b97a1b7a-70d4-4a29-a929-192547a36005_thumb.png"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/foster-learning-education-13/welcome-to-the-gainsight-ce-community-17997" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Welcome to the Gainsight CE Community!</a></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="/foster-learning-education-13/welcome-to-the-gainsight-ce-community-17997">Welcome to the Gainsight CE Community—we’re so glad you’re here!What can you expect? We have opened 2 interaction spaces for Industry discussions and Product Support:👩🏽‍🏫 This Customer Education section is a place to explore customer education best practices, and connect with you peers (in and out of the CE world). ⚙️ You can also head over to Product Features section to discuss all things Gainsight CE and make sure you have all the information necessary to make the most of your academy.Join us, and let's grow together.</a></p></div></div></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">6</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/foster-learning-education-13/welcome-to-the-gainsight-ce-community-17997"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">153</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/foster-learning-education-13/welcome-to-the-gainsight-ce-community-17997?postid=78511#post78511"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/anirbandutta-6662" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png" style="width: 100%;" title alt="anirbandutta" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/foster-learning-education-13/welcome-to-the-gainsight-ce-community-17997?postid=78511#post78511"><span class="thread-meta-item__text">1 year ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":78115,"author":{"id":10495,"url":"\/members\/andrew-brown-10495","name":"Andrew Brown","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/64cd17bf-2dd3-4cbc-87e6-990c1a178c23.png","userTitle":"Gainsight Employee \u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f"},"userLevel":2,"badges":[{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"}],"isBanned":false},"content":"<h2><strong>[Webinar Recap] Get (Culinary) Schooled: Bringing Customer Education to a CS Strategy<\/strong><\/h2><p>\u00a0<\/p><p><span style=\"color:#0e101a;\">All chefs need training to master their craft, just like your customers need proper onboarding and training to unlock your product's value. But unlike chefs, who can tweak recipes on the path to perfection, your customers crave a more structured recipe (of courses).\u00a0<\/span><\/p><p><span style=\"color:#0e101a;\">In this edition of our <\/span><a href=\"https:\/\/info.gainsight.com\/dcs-webinar-series.html?_gl=1*gq3x4y*_gcl_aw*R0NMLjE2OTc3NDE1NDMuQ2p3S0NBandwOE9wQmhBRkVpd0FHN05hRWhwYlllNnRBdlF1WkZRSTM2ZzNDNElYOG1SUHZoekVHR2V3TlRndVZ1a2h2ZUFPQXMxMFZob0NOSmdRQXZEX0J3RQ..*_gcl_au*NDgyMDE5MzQyLjE2OTY1MjY1ODQ.\" rel=\"noreferrer noopener\" target=\"_blank\"><span style=\"color:#4a6ee0;\"><u>\u201cChef\u2019s Kiss\" webinar series<\/u><\/span><\/a><span style=\"color:#0e101a;\">, Matthew Meeks, Director of Customer Education and Global Programs at Front, shares how his team uses the Front Community and Front Academy, both powered by Gainsight, to support thousands of customers across industries and team structures.<\/span><br \/>\u00a0<\/p><h2><span style=\"color:#0e101a;\"><strong>Here are the key pillars of Front's strategy:<\/strong><\/span><span style=\"color:#0e101a;\">\u00a0<\/span><\/h2><p>\u00a0<\/p><h3><span style=\"color:#0e101a;\"><strong>Training starts on day 1 (if not before)<\/strong><\/span><br \/>\u00a0<\/h3><p><span style=\"color:#0e101a;\">Front understands the importance of getting their customers off on the right foot, which is why Matthew and his team rely heavily on learning during the onboarding process (if not before during the trial phase).\u00a0<\/span><\/p><p><span style=\"color:#0e101a;\">By delivering education early in their journey\u2014through emails with personalized links to courses\u2014Front ensures new customers are immediately served with content relevant to their unique needs and product use cases. Not only does this get customers using Front correctly, but it helps create a stickier learning experience that customers will continue to rely on to make the most of their product.\u00a0<\/span><\/p><p>\u00a0<\/p><h3><span style=\"color:#0e101a;\"><strong>Learning is available in-app<\/strong><\/span><\/h3><p>\u00a0<\/p><p><span style=\"color:#0e101a;\">To make learning effortless, Front delivers key academy and community content directly in their product via in-app messages, ensuring customers can access resources without jumping to different websites and platforms.\u00a0<\/span><\/p><p><span style=\"color:#0e101a;\">For example, one of Front's in-app messages provides information about \"Channels,\" which feed messages to Front inboxes. The pop-up offers valuable information and links to \"best practices\" content for customers wanting to learn more.\u00a0<\/span><\/p><p>\u00a0<\/p><h3><span style=\"color:#0e101a;\"><strong>The feedback loop is always open<\/strong><\/span><\/h3><p>\u00a0<\/p><p><span style=\"color:#0e101a;\">A crucial aspect of Front's digital education model is continuously seeking feedback from customers and internal teams and then iterating on it.\u00a0<\/span><\/p><p><span style=\"color:#0e101a;\">One of the ways Front does this is with surveys at the end of courses. From there, they have regular working sessions to incorporate changes based on customer asks and collected data to ensure high-quality and helpful content.<\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#0e101a;\">Through strategic integration, ensuring accessibility, and continuously seeking feedback, Front has built a customer education program that scales with its growing customer base and maintains the personal touch that their customers value.\u00a0<\/span><\/p><p>\u00a0<\/p><p><strong><span style=\"color:#0e101a;\">Want to learn more about Front's strategy? <\/span><\/strong><span style=\"color:#0e101a;\"><a href=\"https:\/\/info.gainsight.com\/get-culinary-schooled-webinar.html?_gl=1*u3xnzq*_gcl_aw*R0NMLjE2OTc3NDE1NDMuQ2p3S0NBandwOE9wQmhBRkVpd0FHN05hRWhwYlllNnRBdlF1WkZRSTM2ZzNDNElYOG1SUHZoekVHR2V3TlRndVZ1a2h2ZUFPQXMxMFZob0NOSmdRQXZEX0J3RQ..*_gcl_au*NDgyMDE5MzQyLjE2OTY1MjY1ODQ.\" target=\"_blank\" rel=\"noreferrer noopener\">Here\u2019s the entire webinar<\/a><\/span><strong><span style=\"color:#0e101a;\">.<\/span><\/strong><\/p>","url":"\/foster-learning-education-13\/bringing-customer-education-to-a-cs-strategy-17992?postid=78115#post78115","creationDate":"2023-10-27T14:54:34+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":10874,"id":17992,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":13,"isIdeation":false,"url":"\/foster-learning-education-13","title":"Foster Learning & Education","description":"Share training successes and discover cutting-edge methods for driving education"},"url":"\/foster-learning-education-13\/bringing-customer-education-to-a-cs-strategy-17992","title":"Bringing Customer Education to a CS Strategy","lastPost":{"id":78115,"author":{"id":10495,"url":"\/members\/andrew-brown-10495","name":"Andrew Brown","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/64cd17bf-2dd3-4cbc-87e6-990c1a178c23.png","userTitle":"Gainsight Employee \u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f"},"userLevel":2,"badges":[{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"}],"isBanned":false},"content":"<h2><strong>[Webinar Recap] Get (Culinary) Schooled: Bringing Customer Education to a CS Strategy<\/strong><\/h2><p>\u00a0<\/p><p><span style=\"color:#0e101a;\">All chefs need training to master their craft, just like your customers need proper onboarding and training to unlock your product's value. But unlike chefs, who can tweak recipes on the path to perfection, your customers crave a more structured recipe (of courses).\u00a0<\/span><\/p><p><span style=\"color:#0e101a;\">In this edition of our <\/span><a href=\"https:\/\/info.gainsight.com\/dcs-webinar-series.html?_gl=1*gq3x4y*_gcl_aw*R0NMLjE2OTc3NDE1NDMuQ2p3S0NBandwOE9wQmhBRkVpd0FHN05hRWhwYlllNnRBdlF1WkZRSTM2ZzNDNElYOG1SUHZoekVHR2V3TlRndVZ1a2h2ZUFPQXMxMFZob0NOSmdRQXZEX0J3RQ..*_gcl_au*NDgyMDE5MzQyLjE2OTY1MjY1ODQ.\" rel=\"noreferrer noopener\" target=\"_blank\"><span style=\"color:#4a6ee0;\"><u>\u201cChef\u2019s Kiss\" webinar series<\/u><\/span><\/a><span style=\"color:#0e101a;\">, Matthew Meeks, Director of Customer Education and Global Programs at Front, shares how his team uses the Front Community and Front Academy, both powered by Gainsight, to support thousands of customers across industries and team structures.<\/span><br \/>\u00a0<\/p><h2><span style=\"color:#0e101a;\"><strong>Here are the key pillars of Front's strategy:<\/strong><\/span><span style=\"color:#0e101a;\">\u00a0<\/span><\/h2><p>\u00a0<\/p><h3><span style=\"color:#0e101a;\"><strong>Training starts on day 1 (if not before)<\/strong><\/span><br \/>\u00a0<\/h3><p><span style=\"color:#0e101a;\">Front understands the importance of getting their customers off on the right foot, which is why Matthew and his team rely heavily on learning during the onboarding process (if not before during the trial phase).\u00a0<\/span><\/p><p><span style=\"color:#0e101a;\">By delivering education early in their journey\u2014through emails with personalized links to courses\u2014Front ensures new customers are immediately served with content relevant to their unique needs and product use cases. Not only does this get customers using Front correctly, but it helps create a stickier learning experience that customers will continue to rely on to make the most of their product.\u00a0<\/span><\/p><p>\u00a0<\/p><h3><span style=\"color:#0e101a;\"><strong>Learning is available in-app<\/strong><\/span><\/h3><p>\u00a0<\/p><p><span style=\"color:#0e101a;\">To make learning effortless, Front delivers key academy and community content directly in their product via in-app messages, ensuring customers can access resources without jumping to different websites and platforms.\u00a0<\/span><\/p><p><span style=\"color:#0e101a;\">For example, one of Front's in-app messages provides information about \"Channels,\" which feed messages to Front inboxes. The pop-up offers valuable information and links to \"best practices\" content for customers wanting to learn more.\u00a0<\/span><\/p><p>\u00a0<\/p><h3><span style=\"color:#0e101a;\"><strong>The feedback loop is always open<\/strong><\/span><\/h3><p>\u00a0<\/p><p><span style=\"color:#0e101a;\">A crucial aspect of Front's digital education model is continuously seeking feedback from customers and internal teams and then iterating on it.\u00a0<\/span><\/p><p><span style=\"color:#0e101a;\">One of the ways Front does this is with surveys at the end of courses. From there, they have regular working sessions to incorporate changes based on customer asks and collected data to ensure high-quality and helpful content.<\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#0e101a;\">Through strategic integration, ensuring accessibility, and continuously seeking feedback, Front has built a customer education program that scales with its growing customer base and maintains the personal touch that their customers value.\u00a0<\/span><\/p><p>\u00a0<\/p><p><strong><span style=\"color:#0e101a;\">Want to learn more about Front's strategy? <\/span><\/strong><span style=\"color:#0e101a;\"><a href=\"https:\/\/info.gainsight.com\/get-culinary-schooled-webinar.html?_gl=1*u3xnzq*_gcl_aw*R0NMLjE2OTc3NDE1NDMuQ2p3S0NBandwOE9wQmhBRkVpd0FHN05hRWhwYlllNnRBdlF1WkZRSTM2ZzNDNElYOG1SUHZoekVHR2V3TlRndVZ1a2h2ZUFPQXMxMFZob0NOSmdRQXZEX0J3RQ..*_gcl_au*NDgyMDE5MzQyLjE2OTY1MjY1ODQ.\" target=\"_blank\" rel=\"noreferrer noopener\">Here\u2019s the entire webinar<\/a><\/span><strong><span style=\"color:#0e101a;\">.<\/span><\/strong><\/p>","url":"\/foster-learning-education-13\/bringing-customer-education-to-a-cs-strategy-17992?postid=78115#post78115","creationDate":"2023-10-27T14:54:34+0000","relativeCreationDate":"1 year ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":4,"relevantPost":{"id":78115,"author":{"id":10495,"url":"\/members\/andrew-brown-10495","name":"Andrew Brown","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/64cd17bf-2dd3-4cbc-87e6-990c1a178c23.png","userTitle":"Gainsight Employee \u2b50\ufe0f","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"name":"Gainsight Employee \u2b50\ufe0f"},"userLevel":2,"badges":[{"title":"Pulse 2024 Attendee","url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png"}],"isBanned":false},"content":"<h2><strong>[Webinar Recap] Get (Culinary) Schooled: Bringing Customer Education to a CS Strategy<\/strong><\/h2><p>\u00a0<\/p><p><span style=\"color:#0e101a;\">All chefs need training to master their craft, just like your customers need proper onboarding and training to unlock your product's value. But unlike chefs, who can tweak recipes on the path to perfection, your customers crave a more structured recipe (of courses).\u00a0<\/span><\/p><p><span style=\"color:#0e101a;\">In this edition of our <\/span><a href=\"https:\/\/info.gainsight.com\/dcs-webinar-series.html?_gl=1*gq3x4y*_gcl_aw*R0NMLjE2OTc3NDE1NDMuQ2p3S0NBandwOE9wQmhBRkVpd0FHN05hRWhwYlllNnRBdlF1WkZRSTM2ZzNDNElYOG1SUHZoekVHR2V3TlRndVZ1a2h2ZUFPQXMxMFZob0NOSmdRQXZEX0J3RQ..*_gcl_au*NDgyMDE5MzQyLjE2OTY1MjY1ODQ.\" rel=\"noreferrer noopener\" target=\"_blank\"><span style=\"color:#4a6ee0;\"><u>\u201cChef\u2019s Kiss\" webinar series<\/u><\/span><\/a><span style=\"color:#0e101a;\">, Matthew Meeks, Director of Customer Education and Global Programs at Front, shares how his team uses the Front Community and Front Academy, both powered by Gainsight, to support thousands of customers across industries and team structures.<\/span><br \/>\u00a0<\/p><h2><span style=\"color:#0e101a;\"><strong>Here are the key pillars of Front's strategy:<\/strong><\/span><span style=\"color:#0e101a;\">\u00a0<\/span><\/h2><p>\u00a0<\/p><h3><span style=\"color:#0e101a;\"><strong>Training starts on day 1 (if not before)<\/strong><\/span><br \/>\u00a0<\/h3><p><span style=\"color:#0e101a;\">Front understands the importance of getting their customers off on the right foot, which is why Matthew and his team rely heavily on learning during the onboarding process (if not before during the trial phase).\u00a0<\/span><\/p><p><span style=\"color:#0e101a;\">By delivering education early in their journey\u2014through emails with personalized links to courses\u2014Front ensures new customers are immediately served with content relevant to their unique needs and product use cases. Not only does this get customers using Front correctly, but it helps create a stickier learning experience that customers will continue to rely on to make the most of their product.\u00a0<\/span><\/p><p>\u00a0<\/p><h3><span style=\"color:#0e101a;\"><strong>Learning is available in-app<\/strong><\/span><\/h3><p>\u00a0<\/p><p><span style=\"color:#0e101a;\">To make learning effortless, Front delivers key academy and community content directly in their product via in-app messages, ensuring customers can access resources without jumping to different websites and platforms.\u00a0<\/span><\/p><p><span style=\"color:#0e101a;\">For example, one of Front's in-app messages provides information about \"Channels,\" which feed messages to Front inboxes. The pop-up offers valuable information and links to \"best practices\" content for customers wanting to learn more.\u00a0<\/span><\/p><p>\u00a0<\/p><h3><span style=\"color:#0e101a;\"><strong>The feedback loop is always open<\/strong><\/span><\/h3><p>\u00a0<\/p><p><span style=\"color:#0e101a;\">A crucial aspect of Front's digital education model is continuously seeking feedback from customers and internal teams and then iterating on it.\u00a0<\/span><\/p><p><span style=\"color:#0e101a;\">One of the ways Front does this is with surveys at the end of courses. From there, they have regular working sessions to incorporate changes based on customer asks and collected data to ensure high-quality and helpful content.<\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#0e101a;\">Through strategic integration, ensuring accessibility, and continuously seeking feedback, Front has built a customer education program that scales with its growing customer base and maintains the personal touch that their customers value.\u00a0<\/span><\/p><p>\u00a0<\/p><p><strong><span style=\"color:#0e101a;\">Want to learn more about Front's strategy? <\/span><\/strong><span style=\"color:#0e101a;\"><a href=\"https:\/\/info.gainsight.com\/get-culinary-schooled-webinar.html?_gl=1*u3xnzq*_gcl_aw*R0NMLjE2OTc3NDE1NDMuQ2p3S0NBandwOE9wQmhBRkVpd0FHN05hRWhwYlllNnRBdlF1WkZRSTM2ZzNDNElYOG1SUHZoekVHR2V3TlRndVZ1a2h2ZUFPQXMxMFZob0NOSmdRQXZEX0J3RQ..*_gcl_au*NDgyMDE5MzQyLjE2OTY1MjY1ODQ.\" target=\"_blank\" rel=\"noreferrer noopener\">Here\u2019s the entire webinar<\/a><\/span><strong><span style=\"color:#0e101a;\">.<\/span><\/strong><\/p>","url":"\/foster-learning-education-13\/bringing-customer-education-to-a-cs-strategy-17992?postid=78115#post78115","creationDate":"2023-10-27T14:54:34+0000","relativeCreationDate":"1 year ago"},"numberOfViews":60,"contentType":"discussion","publicLabel":"","category":{"url":"\/share-industry-perspectives-7","categoryId":7,"title":"Share Industry Perspectives","metaRobots":"index, follow","type":0},"lastPostId":"78115"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/","isGuest":true,"csrfToken":"3ut63qZcKJM4tdrL434fKpm6j5khBWsCyP-BK7Vr-r8","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-17992 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Bringing Customer Education to a CS Strategy" href="/foster-learning-education-13/bringing-customer-education-to-a-cs-strategy-17992"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/andrew-brown-10495" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/64cd17bf-2dd3-4cbc-87e6-990c1a178c23.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/64cd17bf-2dd3-4cbc-87e6-990c1a178c23.png" style="width: 100%;" title alt="Andrew Brown" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/andrew-brown-10495">Andrew Brown</a></span><span class="user-title text--meta">Gainsight Employee ⭐️</span></div><a href="/foster-learning-education-13" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>posted in</span> <span class="topic-view_header-item_category-link">Foster Learning & Education</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/foster-learning-education-13/bringing-customer-education-to-a-cs-strategy-17992" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Bringing Customer Education to a CS Strategy</a></div><p class="thread-list-block__content qa-topic-content"><a href="/foster-learning-education-13/bringing-customer-education-to-a-cs-strategy-17992">[Webinar Recap] Get (Culinary) Schooled: Bringing Customer Education to a CS Strategy All chefs need training to master their craft, just like your customers need proper onboarding and training to unlock your product's value. But unlike chefs, who can tweak recipes on the path to perfection, your customers crave a more structured recipe (of courses). In this edition of our “Chef’s Kiss" webinar series, Matthew Meeks, Director of Customer Education and Global Programs at Front, shares how his team uses the Front Community and Front Academy, both powered by Gainsight, to support thousands of customers across industries and team structures. Here are the key pillars of Front's strategy: Training starts on day 1 (if not before) Front understands the importance of getting their customers off on the right foot, which is why Matthew and his team rely heavily on learning during the onboarding process (if not before during the trial phase). By delivering education early in their journey—through</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">4</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/foster-learning-education-13/bringing-customer-education-to-a-cs-strategy-17992"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">60</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/foster-learning-education-13/bringing-customer-education-to-a-cs-strategy-17992?postid=78115#post78115"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/andrew-brown-10495" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/64cd17bf-2dd3-4cbc-87e6-990c1a178c23.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/64cd17bf-2dd3-4cbc-87e6-990c1a178c23.png" style="width: 100%;" title alt="Andrew Brown" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/foster-learning-education-13/bringing-customer-education-to-a-cs-strategy-17992?postid=78115#post78115"><span class="thread-meta-item__text">1 year ago</span></a></span></div></div></div></div></div> </header> </div> </div> <div class="col col--side qa-div-side"> <div class="module Sidebarmodule"> <div class="box widget widget--navigation" data-preact="widget-navigation/navigation-loader" data-props='{"title":""}'></div><div data-preact="widget-most-liked/index.sync" class="" data-props="{"config":{"id":"widget_2","widget_type":"leaderboard","title":"Most liked contributions by","pagesize":"5","days":"7"},"maxResults":"5","amount":"5","period":"7","title":"Most liked contributions by","phrases":{"Forum":{"{n} like.single|{n} like.plural":"{n} like|{n} likes"}}}"></div> <div data-preact="widget-badges/BadgesEarned.sync" class="" data-props="{"title":"Badges","config":{"id":"widget_3","widget_type":"awarded_badges","title":"Badges","pagesize":"5"},"badges":[{"title":"2024 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