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.Button{margin-right:0}.Login__popup__close{position:absolute;right:15px;top:15px;display:-webkit-box;display:-ms-flexbox;display:flex;width:25px;height:25px;background-image:url(/app/themes/liveagent/assets/images/icon-close.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center;cursor:pointer;-webkit-transition:opacity .3s;transition:opacity .3s}.Login__popup__close:active,.Login__popup__close:focus,.Login__popup__close:hover{opacity:.6}.Login__popup.active{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login{padding:0 !important;margin-left:30px !important;-webkit-transition:opacity .3s;transition:opacity .3s}.Button--login:active .tooltip,.Button--login:focus .tooltip,.Button--login:hover .tooltip{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login span{font-size:0}.Button--login span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app .Header{background-color:#fff;background-color:var(--header-background);position:fixed;top:0;z-index:99991;width:100%;height:90px;padding:.9375em 0}#app .Header .wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__logo{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__logo a{display:block;width:100%;height:100%;padding:.9375em .9375em .9375em 0}#app .Header__logo a img{display:block;max-width:8.125em;height:1.875em}#app .Header__items{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--outline{display:-webkit-box;display:-ms-flexbox;display:flex;width:6.25em}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 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Correos electrónicos, chats, llamadas, tickets de Facebook y Twitter, publicaciones en el foro, sugerencias." hreflang="es-ES">Producto</a> <ul class="sub-menu"> <li id="menu-item-916220" class="icn-menu-help-desk menu-item menu-item-type-post_type menu-item-object-page menu-item-916220"><svg class="icon icon-menu-help-desk"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-help-desk"></use></svg><a href="https://www.liveagent.es/software-de-help-desk/" title="Descubra los 15 mejores software de help desk para 2024 con LiveAgent, una solución destacada que mejora su atención al cliente con gestión de tickets sencilla y soporte multicanal. Disfrute de una prueba gratuita de hasta 30 días, sin necesidad de tarjeta de crédito, y optimice la eficiencia de su equipo con herramientas avanzadas. Mejore la satisfacción del cliente con respuestas rápidas y comunicación organizada." hreflang="es-ES" onover-preload="1">Help desk<div class="menu-item-description">Plataforma omnicanal de atención al cliente</div></a></li> <li id="menu-item-664694" class="icn-menu-ticketing menu-item menu-item-type-custom menu-item-object-custom menu-item-664694"><svg class="icon icon-menu-ticketing"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-ticketing"></use></svg><a href="https://www.liveagent.es/software-gestion-tickets/" title="Descubre los 20 mejores softwares de ticketing para 2024 y mejora la atención al cliente en todos los canales con LiveAgent. Sin tarifas de configuración, soporte 24/7, y prueba gratuita sin tarjeta de crédito. Centraliza correos, chats, y redes sociales en una bandeja de entrada universal para una gestión eficiente. ¡Empieza tu prueba gratuita hoy y transforma la experiencia de tus clientes!" hreflang="es-ES" onover-preload="1">Ticketing<div class="menu-item-description">Sistema avanzado de tickets</div></a></li> <li id="menu-item-166839" class="icn-menu-live-chat menu-item menu-item-type-post_type menu-item-object-page menu-item-166839"><svg class="icon icon-menu-live-chat"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-live-chat"></use></svg><a href="https://www.liveagent.es/software-de-chat-en-vivo/" title="Explora una selección de los mejores softwares de chat en vivo del mercado. Elige el software de chat en directo ideal para tu sitio web y mejora tu servicio de atención al cliente como nunca lo habías imaginado." hreflang="es-ES" onover-preload="1">Chat en vivo<div class="menu-item-description">El chat en vivo más rápido del mercado</div></a></li> </ul> </li> <li id="menu-item-166873" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166873"><a href="#" title="La bandeja de entrada universal de LiveAgent es como una versión más inteligente de su bandeja de entrada de correo electrónico. Correos electrónicos, chats, llamadas, tickets de Facebook y Twitter, publicaciones en el foro, sugerencias." hreflang="es-ES">sub</a> <ul class="sub-menu"> <li id="menu-item-916222" class="icn-thumbsup menu-item menu-item-type-post_type menu-item-object-page menu-item-916222"><svg class="icon icon-thumbsup"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#thumbsup"></use></svg><a href="https://www.liveagent.es/servicio-al-cliente-de-redes-sociales/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="es-ES" onover-preload="1">Redes sociales<div class="menu-item-description">Responde a tus seguidores directamente desde LiveAgent</div></a></li> <li id="menu-item-695918" class="icn-phone menu-item menu-item-type-post_type menu-item-object-page menu-item-695918"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#phone"></use></svg><a href="https://www.liveagent.es/software-centro-de-llamadas/" title="Explore una selección del mejor software de call center del mercado. Elija el software de call center ideal para su sitio web y eleve su servicio al cliente a la luna." hreflang="es-ES" onover-preload="1">Centro de llamadas<div class="menu-item-description">Software de centro de llamadas integrado</div></a></li> <li id="menu-item-775655" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-775655"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#lightbulb"></use></svg><a href="https://www.liveagent.es/software-base-de-conocimientos/" title="Explora una guía completa de las 20 mejores opciones de software de base de conocimientos, optimizando la gestión de información y aumentando la eficiencia." hreflang="es-ES" onover-preload="1">Base de conocimientos<div class="menu-item-description">Proporcione opciones de autoservicio</div></a></li> </ul> </li> <li id="menu-item-166849" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166849"><a href="#" title="La bandeja de entrada universal de LiveAgent es como una versión más inteligente de su bandeja de entrada de correo electrónico. Correos electrónicos, chats, llamadas, tickets de Facebook y Twitter, publicaciones en el foro, sugerencias." hreflang="es-ES">Úsanos para</a> <ul class="sub-menu"> <li id="menu-item-166828" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-166828"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-business-solutions"></use></svg><a href="https://www.liveagent.es/negocio/" title="LiveAgent es un software de soporte técnico que se adapta a las necesidades de los diferentes modelos de negocio. LiveAgent puede ayudar a tu compañía con la atención al cliente. Empieza una prueba gratuita de 14 días. No se requiere tarjeta de crédito. Conoce cómo LiveAgent se ajusta a tu nicho, agencia, institución educativa u ONG." hreflang="es-ES" onover-preload="1">Soluciones empresariales<div class="menu-item-description">Diferentes negocios, diferentes soluciones</div></a></li> <li id="menu-item-166824" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-166824"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#shop"></use></svg><a href="https://www.liveagent.es/industria/" title="LiveAgent es capaz de cumplir los requisitos de varios ámbitos empresariales. Comprueba cómo LiveAgent puede ajustarse a tus necesidades y mejorar tu atención al cliente." hreflang="es-ES" onover-preload="1">Soluciones industriales<div class="menu-item-description">Adapte LiveAgent a su industria</div></a></li> <li id="menu-item-748042" class="icn-menu-use-cases menu-item menu-item-type-custom menu-item-object-custom menu-item-748042"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-use-cases"></use></svg><a href="/historias-exito/" title="El texto presenta una serie de empresas y sitios web. Entre ellas, destaca Post Affiliate Pro, un software de seguimiento de afiliados líder que cuenta con la confianza de más de 30k empresas. También se menciona a ZľavaDňa, Websupport, SolidTrust Pay, Slido, Refresher, Ready2Order, Nutricia, Martinus, L&L Europe, Huawei, Hostinger y Habrahabr. Cada una de ellas tiene un área de especialidad, como alojamiento web, servicios de pago, blogs sobre IT, entre otros." hreflang="es-ES" onover-preload="1">Casos de uso<div class="menu-item-description">Un producto, múltiples escenarios de casos de uso</div></a></li> </ul> </li> <li id="menu-item-166850" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166850"><a href="#" title="La bandeja de entrada universal de LiveAgent es como una versión más inteligente de su bandeja de entrada de correo electrónico. Correos electrónicos, chats, llamadas, tickets de Facebook y Twitter, publicaciones en el foro, sugerencias." hreflang="es-ES">Integraciones</a> <ul class="sub-menu"> <li id="menu-item-951149" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-951149"><a href="https://www.liveagent.es/integraciones/whatsapp/" title="LiveAgent ofrece una integración de WhatsApp que permite a los usuarios responder fácilmente a los mensajes de WhatsApp desde su panel de control de LiveAgent." hreflang="es-ES" onover-preload="1">WhatsApp</a></li> <li id="menu-item-166886" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-custom menu-item-object-custom menu-item-166886"><a href="/integraciones/wordpress/" title="Lleva el servicio al cliente al siguiente nivel en tus páginas de Wordpress. La integración de Wordpress para LiveAgent te permitirá añadir un botón de chat en tus páginas web." hreflang="es-ES" onover-preload="1">WordPress</a></li> <li id="menu-item-166887" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-166887"><a href="/integraciones/prestashop/" title="Si quieres que tus clientes te contacten más rápido, considera la posibilidad de añadir un botón de chat en vivo para tu página web de Prestashop con nuestra integración de LiveAgent." hreflang="es-ES" onover-preload="1">Prestashop</a></li> <li id="menu-item-166888" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-custom menu-item-object-custom menu-item-166888"><a href="/integraciones/magento/" title="Integra Magento en LiveAgent y aumenta tu flujo de trabajo. Los tickets harán un seguimiento de todos los pedidos de los clientes y podrás comunicarte desde una única plataforma." hreflang="es-ES" onover-preload="1">Magento</a></li> <li id="menu-item-166889" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-custom menu-item-object-custom menu-item-166889"><a href="/integraciones/shopify/" title="Si quieres que tus clientes te contacten más rápido, consigue la adaptación de Shopify a LiveAgent. Esta integración te permitirá configurar el chat en vivo de tu tienda online." hreflang="es-ES" onover-preload="1">Shopify</a></li> <li id="menu-item-166890" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-custom menu-item-object-custom menu-item-166890"><a href="/integraciones/mailchimp/" title="El software de tickets de incidencias podrá hacer mucho más con la adaptación de Mailchimp para LiveAgent. La integración de Mailchimp te permitirá gestionar los contactos desde tu centro de atención al cliente" hreflang="es-ES" onover-preload="1">Mailchimp</a></li> <li id="menu-item-166891" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-custom menu-item-object-custom menu-item-166891"><a href="/integraciones/pipedrive/" title="Realiza un seguimiento de tus clientes potenciales y se ocupa de la integración de PipeDrive para LiveAgent. Esta integración recopila todos los datos en un panel para facilitar el flujo de trabajo." hreflang="es-ES" onover-preload="1">Pipedrive</a></li> <li id="menu-item-166892" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-custom menu-item-object-custom menu-item-166892"><a href="/integraciones/slack/" title="Descubre cómo la integración de Slack con LiveAgent optimiza la comunicación en equipo, permitiendo recibir notificaciones automáticas sobre tickets nuevos, abiertos o cerrados, y configurar reglas personalizadas. Aumenta la eficiencia y mantente al tanto de las interacciones con clientes en tiempo real. ¡Integra Slack con LiveAgent y transforma tu flujo de trabajo hoy mismo!" hreflang="es-ES" onover-preload="1">Slack</a></li> <li id="menu-item-166852" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-166852"><a href="/integraciones/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="es-ES" onover-preload="1">Más integraciones</a></li> </ul> </li> </ul> </li> <li id="menu-item-166845" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166845"><a href="#" title="La bandeja de entrada universal de LiveAgent es como una versión más inteligente de su bandeja de entrada de correo electrónico. Correos electrónicos, chats, llamadas, tickets de Facebook y Twitter, publicaciones en el foro, sugerencias." hreflang="es-ES">Recursos</a> <ul class="sub-menu"> <li id="menu-item-166857" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166857"><a href="#" title="La bandeja de entrada universal de LiveAgent es como una versión más inteligente de su bandeja de entrada de correo electrónico. Correos electrónicos, chats, llamadas, tickets de Facebook y Twitter, publicaciones en el foro, sugerencias." hreflang="es-ES">Aprenda</a> <ul class="sub-menu"> <li id="menu-item-166859" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom menu-item-166859"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#graduation"></use></svg><a href="/academia/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="es-ES" onover-preload="1">Academia<div class="menu-item-description">Conviértete en un experto en servicio al cliente</div></a></li> <li id="menu-item-744804" class="icn-menu-templates menu-item menu-item-type-post_type_archive menu-item-object-ms_templates menu-item-744804"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-templates"></use></svg><a href="https://www.liveagent.es/plantillas-correo-electronico/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="es-ES" onover-preload="1">Plantillas<div class="menu-item-description">Plantillas personalizables para cada ocasión</div></a></li> <li id="menu-item-748044" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-748044"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-checklists"></use></svg><a href="/checklists/" title="Streamline your workflow and complete any task efficiently. Choose from a variety of checklists and start improving immediately." hreflang="es-ES" onover-preload="1">Listas de verificación<div class="menu-item-description">Cómo manejar tus procesos</div></a></li> </ul> </li> <li id="menu-item-166874" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166874"><a href="#" title="La bandeja de entrada universal de LiveAgent es como una versión más inteligente de su bandeja de entrada de correo electrónico. Correos electrónicos, chats, llamadas, tickets de Facebook y Twitter, publicaciones en el foro, sugerencias." hreflang="es-ES">sub</a> <ul class="sub-menu"> <li id="menu-item-166862" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-166862"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#pencil"></use></svg><a href="/blog/" title="Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="es-ES" onover-preload="1">Blog<div class="menu-item-description">Noticias sobre servicio al cliente y LiveAgent</div></a></li> <li id="menu-item-166863" class="icn-menu-glossary menu-item menu-item-type-custom menu-item-object-custom menu-item-166863"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-glossary"></use></svg><a href="/glosario/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="es-ES" onover-preload="1">Glosario<div class="menu-item-description">Aprender terminología de servicio al cliente</div></a></li> <li id="menu-item-166865" class="icn-menu-directory menu-item menu-item-type-custom menu-item-object-custom menu-item-166865"><svg class="icon icon-menu-directory"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-directory"></use></svg><a href="/directorio/" title="Can't find the support contact information? Check out LiveAgent directories and get in touch with the support you're seeking." hreflang="es-ES" onover-preload="1">Directorio<div class="menu-item-description">Lista completa de contactos de help desk</div></a></li> </ul> </li> <li id="menu-item-166875" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166875"><a href="#" title="La bandeja de entrada universal de LiveAgent es como una versión más inteligente de su bandeja de entrada de correo electrónico. Correos electrónicos, chats, llamadas, tickets de Facebook y Twitter, publicaciones en el foro, sugerencias." hreflang="es-ES">sub</a> <ul class="sub-menu"> <li id="menu-item-166866" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-166866"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-typing-test"></use></svg><a href="https://www.liveagent.es/prueba-de-tipeo/" title="Pon a prueba tus habilidades de mecanografía con la prueba de mecanografía gratuita de LiveAgent. Aprende tu velocidad de escritura en cuestión de minutos y practica gratis para mejorar." hreflang="es-ES" onover-preload="1">Prueba de mecanografía<div class="menu-item-description">Mejora tu velocidad de escritura</div></a></li> <li id="menu-item-951147" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-951147"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-reviews"></use></svg><a href="https://www.liveagent.es/reviews/" title="This piece of text discusses software reviews in different categories, including email management, ticketing, call center, social media customer service, phone reverse search, chatbots, IVR, softphones, and knowledge base management. The focus then shifts to a review of Zendesk's email management software, including a free trial and step-by-step setup instructions. The software offers various features, such as unlimited email addresses, automatic email archiving, response bots, contact management, satisfaction ratings, and surveys. The text concludes by highlighting customizable rules and reports and a hybrid inbox." hreflang="es-ES" onover-preload="1">Reseñas<div class="menu-item-description">Echa un vistazo a las reseñas de funciones del software</div></a></li> <li id="menu-item-748045" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-748045"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Portal de soporte<div class="menu-item-description">Artículos y guías instructivos</div></a></li> </ul> </li> <li id="menu-item-166858" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166858"><a href="#" title="La bandeja de entrada universal de LiveAgent es como una versión más inteligente de su bandeja de entrada de correo electrónico. Correos electrónicos, chats, llamadas, tickets de Facebook y Twitter, publicaciones en el foro, sugerencias." hreflang="es-ES">Empresa</a> <ul class="sub-menu"> <li id="menu-item-340016" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-340016"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#heart"></use></svg><a href="https://www.liveagent.es/sobre-nosotros/sobre-liveagent/" title="Toda empresa de éxito empezó en algún sitio. Consulta nuestra historia y aprende más sobre la misión, la visión y los valores de nuestra empresa." hreflang="es-ES" onover-preload="1">Sobre nosotros<div class="menu-item-description">Descubre el equipo detrás del producto</div></a></li> <li id="menu-item-166822" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-166822"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#trophy"></use></svg><a href="https://www.liveagent.es/distinciones-y-certificados/" title="Un gran servicio de atención al cliente comienza con un mejor Software de Soporte Técnico. Comenzando por 12€ al mes. Inicia una Prueba Gratuita de 14 días. A distancia o en tu oficina o sede." hreflang="es-ES" onover-preload="1">Premios<div class="menu-item-description">Nuestros premios y logros</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-166846" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-166846"><a href="/herramientas/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="es-ES" onover-preload="1">Funciones</a></li> <li id="menu-item-803053" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-803053"><a href="/tarifas/" title="Los planes de LiveAgent comienzan desde $15/agente/mes e incluyen gestión de tickets por correo electrónico, función de chat en vivo, base de conocimientos, y más. El paquete completo está disponible por $69/agente/mes." hreflang="es-ES" onover-preload="1">Precios</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/prueba/" class="Button Button--full" title="¿Estás pensando en usar el software de soporte de LiveAgent? Rellena tus datos y comienza tu prueba gratuita, sin ataduras, sin necesidad de información de la tarjeta de crédito." hreflang="es-ES" onover-preload="1"> <span>Prueba gratuita</span> </a> <a href="/iniciar-sesion/" class="Button Button--login" title="Inicia sesión en tu cuenta LiveAgent en esta página. Primero, completa el nombre de la empresa y proceda con un nombre de usuario y contraseña para iniciar sesión correctamente." hreflang="es-ES" onover-preload="1"> <span>Ingreso</span> <span class="tooltip">Ingreso</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demo/" class="Button Button--outline" title="¿Quieres saber más sobre LiveAgent? Solicita una demostración gratuita para saber más sobre LiveAgent y cómo puede ayudarte a tener éxito." hreflang="es-ES" onover-preload="1"> <span>Demo</span> </a> <a href="/prueba/" class="Button Button--full" title="¿Estás pensando en usar el software de soporte de LiveAgent? Rellena tus datos y comienza tu prueba gratuita, sin ataduras, sin necesidad de información de la tarjeta de crédito." hreflang="es-ES" onover-preload="1"> <span>Prueba gratuita</span> </a> <a href="/iniciar-sesion/" class="Button Button--login" title="Inicia sesión en tu cuenta LiveAgent en esta página. Primero, completa el nombre de la empresa y proceda con un nombre de usuario y contraseña para iniciar sesión correctamente." hreflang="es-ES" onover-preload="1"> <span>Ingreso</span> <span class="tooltip">Ingreso</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-es" lang="es"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Europa</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Asia</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Oriente Medio</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">America</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Europa</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/funkcii/universalna-poshtenska-kutiya/" title="Открийте новия начин за обслужване на клиенти с Универсалната пощенска кутия на LiveAgent. Управлявайте ефективно тикети, следете в реално време и подобрете качеството на обслужване с вградената CRM система. Съкращете времето за отговори и увеличете удовлетвореността на клиентите. Разгледайте сега!" hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/funkce/univerzalni-schranka/" title="Univerzální schránka je chytřejší verze vašeho e-mailu, který sjednocuje e-maily, live chaty, hovory a zprávy ze sociálních sítí do jedné schránky." hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/funktioner/universal-indbakke/" title="En universel indbakke er en smartere version af din e-mail, der effektiviserer e-mails, live chats, opkald og sociale mediebeskeder til én indbakke." hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/funktionen/universeller-posteingang/" title="Der universelle Posteingang ist wie eine intelligentere Version Ihres E-Mails, der die E-Mails, Chats, Anrufe, Facebook- und Twitter-Tickets, Forenbeiträge, Vorschläge rationalisiert." hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/funktsioonid/universaalne-postkast/" title="Avasta LiveAgenti universaalne postkast, mis ühendab e-kirjad, kõned ja sotsiaalmeedia sõnumid ühele juhtpaneelile, pakkudes suurepärast klienditoe lahendust soodsa hinnaga. Proovi tasuta ja tõsta oma klienditeeninduse tase uuele kõrgusele!" hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </span> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/fonctions/boite-de-reception-universelle/" title="La boîte de réception universelle de LiveAgent fonctionne comme une version plus intelligente de votre boîte d'-emails. E-mails, chats, appels, tickets Facebook & twitter, posts sur les forums, suggestions." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/charaktiristika/sygkentrotika-iserxomena/" title="Τα συγκεντρωτικά εισερχόμενα είναι μια πιο έξυπνη έκδοση του email σας που βελτιστοποιεί τα email, τις ζωντανές συνομιλίες, τις κλήσεις και τα μηνύματα μέσων κοινωνικής δικτύωσης σε ένα φάκελο εισερχομένων." hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/funkcionalnosti/univerzalna-ulazna-posta/" title="Univerzalna ulazna pošta je pametnija verzija vaše email ulazne pošte koja usmjerava email, live chat, pozive i poruke s društvenih medija u jedno." hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/caratteristiche/casella-di-posta-universale/" title="La Casella di Posta Universale di LiveAgent è una versione più intelligente della tua casella di posta elettronica. E-mail, chat, chiamate, ticket Facebook e Twitter, post del forum, suggerimenti." hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/funkcijas/vienota-iesutne/" title="Vienotā iesūtne ir gudrāka Jūsu e-pasta versija, kas vienā iesūtnē apvieno ienākošos e-pasta ziņojumus, tiešsaistes čatus, zvanus un sociālo mediju ziņojumus." hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/funkcijos/universali-pasto-dezute/" title="Atraskite, kaip universali pašto dėžutė „LiveAgent“ gali pagerinti jūsų klientų aptarnavimą! Valdykite visus pranešimus iš el. pašto, socialinių tinklų ir telefono skambučių vienoje vietoje. Išbandykite nemokamai ir padidinkite klientų pasitenkinimą bei efektyvumą." hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/jellemzok/univerzalis-postalada/" title="A LiveAgent univerzális postaládája olyan, mint az e-mail postaládák intelligensebb verziója. E-mailek, csevegések, hívások, Facebook és Twitter jegyek, fórumbejegyzések, javaslatok találhatóak egyetlen helyen." hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/functies/algemene-inbox/" title="Ontdek de kracht van een algemene inbox met LiveAgent, dé tool die al uw inkomende berichten zoals e-mails, telefoontjes, sociale mediaberichten en live chats stroomlijnt in één dashboard. Verhoog de efficiëntie van uw klantenservice, verbeter klantentevredenheid en bespaar tijd en geld. Probeer nu gratis en ervaar de voordelen zelf!" hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/" title="God kundeservice starter med bedre Help Desk-programvare. Se fordelene med LiveAgent og kom i gang med det på 5 minutter." hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/funkcje/uniwersalna-skrzynka-odbiorcza/" title="Uniwersalna skrzynka odbiorcza to inteligentniejsza wersja Twojej poczty e-mail, która umożliwia przesyłanie wiadomości e-mail, czatów na żywo, połączeń i wiadomości z mediów społecznościowych do jednej skrzynki odbiorczej." hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/caracteristici/casuta-email-universala/" title="O căsuță de email universală este o versiune mai inteligentă a emailului dvs. care simplifică emailurile, chat-urile live, apelurile și mesajele de pe rețelele de socializare într-o singură căsuță de email." hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/funkcii/universalny-inbox/" title="Универсальный ящик для входящих сообщений представляет собой более совершенную версию обычного ящика, который принимает сообщения электронной почты, онлайн чата, звонки и сообщения из социальных сетей в одну папку входящих." hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/funkcie/univerzalna-schranka/" title="Objavte univerzálnu schránku od LiveAgent, ktorá zjednocuje e-maily, hovory, live chaty a správy zo sociálnych médií do jedného miesta. Zjednodušte zákaznícku podporu a zvýšte efektivitu tímu. Vyskúšajte zdarma bez záväzkov!" hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/funkcije/univerzalna-mapa/" title="Odkrijte, kako Univerzalna mapa Prejeto LiveAgent združuje vsa vaša komunikacijska sporočila v en sam nabiralnik. Poenostavite e-pošto, klice, klepete in družabne medije ter izboljšajte storitve za stranke. Preizkusite brezplačno!" hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Asia</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/tezheng/tongyong-shoujianxiang/" title="通用收件箱是电子邮件的智能版本，它将电子邮件、实时对话、电话和社交媒体信息整合到一个收件箱中。" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/feature/unibersal-inbox/" title="Tuklasin ang LiveAgent's Unibersal na Inbox, isang makabagong tool na nag-streamline ng lahat ng iyong email, tawag, at mensahe mula sa social media sa isang organisadong inbox. Pinapadali nito ang pamamahala ng customer support at pinapahusay ang kasiyahan ng kustomer. Subukan ito nang libre at mapabuti ang iyong negosyo!" hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/tinh-nang/hop-thu-den-chung/" title="Hộp thư đến chung là một phiên bản email thông minh hơn, sắp xếp hợp lý tất cả email, live chat, cuộc gọi, và tin nhắn truyền thông xã hội vào một hộp thư đến." hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Oriente Medio</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/momayezat/universal-inbox/" title="اكتشف قوة صندوق البريد العام من LiveAgent، الحلّ المتكامل للدعم الذي يدمج البريد الإلكتروني، الدردشات، المكالمات، ورسائل وسائل التواصل الاجتماعي في واجهة واحدة. احصل على دعم شامل بتكلفة أقل مع مميزات مثل التوجيه الأوتوماتيكي، الأتمتة الذكية، وإدارة علاقات العملاء المدمجة. جرّب الآن مجانًا!" hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">America</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/features/universal-inbox/" title="Discover the power of LiveAgent's Universal Inbox, a unified dashboard that streamlines all communication channels—emails, calls, social media, and more—into one centralized location. Enhance your team's efficiency with features like automatic ticket routing, real-time chat previews, and built-in CRM. Elevate your customer service and satisfaction with a free 30-day trial today." hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/recursos/caixa-de-entrada-universal/" title="A caixa de entrada universal do LiveAgent é como uma versão mais inteligente da sua caixa de entrada de e-mail. E-mails, chats, chamadas, tickets do Facebook e Twitter, postagens em fóruns e sugestões." hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="¡Copiado!"> <div class="Post Post--sidebar-right" itemscope itemtype="http://schema.org/TechArticle"> <span itemprop="author" itemscope itemtype="http://schema.org/Organization"> <meta itemprop="url" content="https://www.liveagent.es/herramientas/bandeja-de-entrada-universal/"> <meta itemprop="name" content="LiveAgent"> </span> <style id="compactheader-css" 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itemtype="https://schema.org/WebPage" itemprop="item" itemid="https://www.liveagent.es/herramientas/" href="https://www.liveagent.es/herramientas/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="es-ES" onover-preload="1"><span itemprop="name">Funciones</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Bandeja de entrada universal</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-bandeja-de-entrada-universal">Bandeja de entrada universal</h1>   <div class="compact-header__text"><p class="flowhunt-skip"></p><p>La bandeja de entrada universal de LiveAgent centraliza comunicaciones de soporte al cliente (correos, chats, llamadas, redes sociales) en un solo panel, mejorando la gestión y satisfacción del cliente. Incluye funciones de enrutamiento automático, reglas de automatización y soporte multimarca.</p></div>   <div class="compact-header__tags"> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Categorías:</div> <ul class="compact-header__tags-list"> <li> <a href="https://www.liveagent.es/herramientas/#gestion-de-tickets" title="Gestión de tickets" hreflang="es-ES" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#tag-solid"></use> </svg> Gestión de tickets </a> </li> </ul> </div> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Disponible en:</div> <ul class="compact-header__tags-list"> <li> <a href="/tarifas/" title="Small" hreflang="es-ES" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#tag-solid"></use> </svg> Small </a> </li> <li> <a href="/tarifas/" title="Medium" hreflang="es-ES" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#tag-solid"></use> </svg> Medium </a> </li> <li> <a href="/tarifas/" title="Large" hreflang="es-ES" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#tag-solid"></use> </svg> Large </a> </li> </ul> </div> </div>  </div> <div class="compact-header__right">  <div class="compact-header__toc js-toc"><div class="FilterMenu"><div class="FilterMenu__title js-toc__title"></div><div class="FilterMenu__items js-toc__items"><div class="FilterMenu__items--inn"><a href="#why-is-a-universal-inbox-a-must-have-feature-for-all-businesses" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="La bandeja de entrada universal de LiveAgent es como una versión más inteligente de su bandeja de entrada de correo electrónico. Correos electrónicos, chats, llamadas, tickets de Facebook y Twitter, publicaciones en el foro, sugerencias." hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">¿Por qué una bandeja de entrada universal es una función imprescindible para todas las empresas?</span></a><a href="#what-features-does-the-liveagent-universal-inbox-have" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="La bandeja de entrada universal de LiveAgent es como una versión más inteligente de su bandeja de entrada de correo electrónico. Correos electrónicos, chats, llamadas, tickets de Facebook y Twitter, publicaciones en el foro, sugerencias." hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">¿Qué funciones tiene la bandeja de entrada universal de LiveAgent?</span></a><a href="#h-automatic-ticket-routing" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="La bandeja de entrada universal de LiveAgent es como una versión más inteligente de su bandeja de entrada de correo electrónico. Correos electrónicos, chats, llamadas, tickets de Facebook y Twitter, publicaciones en el foro, sugerencias." hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">Enrutamiento automático de tickets</span></a><a href="#h-time-and-trigger-based-automation-rules" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="La bandeja de entrada universal de LiveAgent es como una versión más inteligente de su bandeja de entrada de correo electrónico. Correos electrónicos, chats, llamadas, tickets de Facebook y Twitter, publicaciones en el foro, sugerencias." hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">Reglas de automatización basadas en tiempo y activadores</span></a><a href="#h-tags-and-filtering" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="La bandeja de entrada universal de LiveAgent es como una versión más inteligente de su bandeja de entrada de correo electrónico. Correos electrónicos, chats, llamadas, tickets de Facebook y Twitter, publicaciones en el foro, sugerencias." hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">Etiquetas y filtrado</span></a><a href="#h-real-time-typing-view-and-native-chat-widget" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="La bandeja de entrada universal de LiveAgent es como una versión más inteligente de su bandeja de entrada de correo electrónico. Correos electrónicos, chats, llamadas, tickets de Facebook y Twitter, publicaciones en el foro, sugerencias." hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">Widget de chat nativo y vista de escritura en tiempo real</span></a><a href="#h-built-in-crm" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="La bandeja de entrada universal de LiveAgent es como una versión más inteligente de su bandeja de entrada de correo electrónico. Correos electrónicos, chats, llamadas, tickets de Facebook y Twitter, publicaciones en el foro, sugerencias." hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">CRM integrado</span></a><a href="#h-call-center-capability" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="La bandeja de entrada universal de LiveAgent es como una versión más inteligente de su bandeja de entrada de correo electrónico. Correos electrónicos, chats, llamadas, tickets de Facebook y Twitter, publicaciones en el foro, sugerencias." hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">Capacidad de centro de llamadas</span></a><a href="#h-internal-chats" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="La bandeja de entrada universal de LiveAgent es como una versión más inteligente de su bandeja de entrada de correo electrónico. Correos electrónicos, chats, llamadas, tickets de Facebook y Twitter, publicaciones en el foro, sugerencias." hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">Chats internos</span></a><a href="#h-agent-collision-detection" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="La bandeja de entrada universal de LiveAgent es como una versión más inteligente de su bandeja de entrada de correo electrónico. Correos electrónicos, chats, llamadas, tickets de Facebook y Twitter, publicaciones en el foro, sugerencias." hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">Detección de colisión de agentes</span></a><a href="#h-private-notes-and-reminders" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="La bandeja de entrada universal de LiveAgent es como una versión más inteligente de su bandeja de entrada de correo electrónico. Correos electrónicos, chats, llamadas, tickets de Facebook y Twitter, publicaciones en el foro, sugerencias." hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">Notas privadas y recordatorios</span></a><a href="#what-will-be-pushed-into-the-universal-inbox" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="La bandeja de entrada universal de LiveAgent es como una versión más inteligente de su bandeja de entrada de correo electrónico. Correos electrónicos, chats, llamadas, tickets de Facebook y Twitter, publicaciones en el foro, sugerencias." hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">¿Qué se enviará a la bandeja de entrada universal?</span></a><a href="#what-does-it-look-like-how-does-it-work-in-practice" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="La bandeja de entrada universal de LiveAgent es como una versión más inteligente de su bandeja de entrada de correo electrónico. Correos electrónicos, chats, llamadas, tickets de Facebook y Twitter, publicaciones en el foro, sugerencias." hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">¿Qué aspecto tiene/cómo funciona en la práctica?</span></a><a href="#getting-your-universal-inbox-ready" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="La bandeja de entrada universal de LiveAgent es como una versión más inteligente de su bandeja de entrada de correo electrónico. Correos electrónicos, chats, llamadas, tickets de Facebook y Twitter, publicaciones en el foro, sugerencias." hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">Preparando tu bandeja de entrada universal</span></a><a href="#how-can-you-benefit-from-the-universal-inbox" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="La bandeja de entrada universal de LiveAgent es como una versión más inteligente de su bandeja de entrada de correo electrónico. Correos electrónicos, chats, llamadas, tickets de Facebook y Twitter, publicaciones en el foro, sugerencias." hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">¿Cómo puedes beneficiarte de la bandeja de entrada universal?</span></a><a href="#knowledge-base-resources" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="La bandeja de entrada universal de LiveAgent es como una versión más inteligente de su bandeja de entrada de correo electrónico. Correos electrónicos, chats, llamadas, tickets de Facebook y Twitter, publicaciones en el foro, sugerencias." hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">Recursos de la base de conocimiento</span></a><a href="#ready-to-try-the-universal-inbox" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="La bandeja de entrada universal de LiveAgent es como una versión más inteligente de su bandeja de entrada de correo electrónico. Correos electrónicos, chats, llamadas, tickets de Facebook y Twitter, publicaciones en el foro, sugerencias." hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">¿Listo para probar la bandeja de entrada universal?</span></a></div></div></div></div>   <div class="compact-header__image"> <meta itemprop="image" content="https://www.liveagent.es/app/themes/liveagent/assets/images/features-category_ticket-management.jpg"> <picture><img fetchpriority="high" src="https://www.liveagent.es/app/themes/liveagent/assets/images/features-category_ticket-management.jpg" alt="Bandeja de entrada universal" class="compact-header__img" urlslab-id="28"></picture> <div class="compact-header__logo"> <meta itemprop="image" content="https://www.liveagent.com/app/uploads/2019/09/Universal-inbox.svg"> <img fetchpriority="high" src="https://www.liveagent.es/wp/urlslab-download/3e332d35ad79f699d218660c91e4eab8/Universal-inbox.svg" alt="Integración" class="compact-header__logo-img" urlslab-id="29"> </div> </div>  </div>   </div> </div> </div> <div class="wrapper Post__container"> <div class="Post__sidebar"> <div class="Signup__sidebar-wrapper"> <div class="Signup__sidebar urlslab-skip-keywords js-sidebar-sticky"> <div class="Signup__sidebar__title">Pruébalo gratis</div> <div class="Signup__sidebar__subtitle">Sin compromiso</div> <form data-form-type="signup-trial-form" data-id="signup" data-plan-type="FreeTrial" data-free-form> <input data-id="grecaptcha" name="grecaptcha" type="hidden" value="" autocomplete="off"> <input data-id="ga_client_id" name="ga_client_id" type="hidden" value="" autocomplete="off"> <div data-id="nameFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <input type="text" data-type="text" name="fullname" placeholder="Nombre completo" value="" required="required" autocomplete="off" maxlength="100"> </div> <div class="ErrorMessage"></div> </div> <div data-id="mailFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <input type="email" name="email" placeholder="E-mail" value="" required="required" autocomplete="off" maxlength="255"> </div> <div class="ErrorMessage"></div> </div> <div data-id="domainFieldmain" class="Signup__sidebar__item Signup__sidebar__item domain"> <div class="InputWrapper"> <input type="text" data-type="text" name="subdomain" placeholder="Nombre de la compañía" required="required" autocomplete="off" maxlength="25"> <div class="Signup__sidebar__item__domain">.ladesk.com</div> </div> <div class="Signup__sidebar__item__info Tooltip"> <div class="Signup__sidebar__item__info__icon ComparePlans__info-icon fontello-info"></div> <div class="Tooltip__text Tooltip__text--right">Elija un nombre para su subdominio de LiveAgent. 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href="https://www.liveagent.es/app/plugins/wp-urlslab/public/build/css/urlslab_youtube_loader_decorated.css"> <p>Una bandeja de entrada universal es una bandeja de entrada unificada que te permite acceder a todos tus mensajes desde un solo lugar. La bandeja de entrada puede recuperar y agilizar los correos electrónicos, las llamadas telefónicas, los mensajes de las redes sociales, los tickets de la base de conocimientos y los mensajes del chat en directo en un solo panel, lo que la convierte en una herramienta imprescindible para los departamentos de soporte al cliente.</p> <p>Además de todo eso, una bandeja de entrada universal permite a los usuarios responder a todos los mensajes entrantes directamente desde la bandeja de entrada (sin tener que monitorizar/iniciar sesión en cada canal de comunicación y dispositivo).</p> <figure class="wp-block-video aligncenter"><video autoplay="" loop="" muted="" data-urlslabstyle="" style="opacity: 0;" data-src="https://www.liveagent.es/wp/urlslab-download/ded6ea1ceea998bf66acbb59050485a7/Everything-under-one-roof.mp4" urlslab-lazy="yes" urlslab-id="64"></video></figure> <h2 class="wp-block-heading" id="why-is-a-universal-inbox-a-must-have-feature-for-all-businesses">¿Por qué una bandeja de entrada universal es una función imprescindible para todas las empresas?</h2> <p>Una bandeja de entrada unificada es imprescindible para todos los negocios, emprendedores y empresas porque:</p> <ul class="wp-block-list"> <li>Simplifica todos los mensajes de varias cuentas en una sola bandeja de entrada</li> <li>Mantiene todas las consultas organizadas según su importancia y fecha de recepción</li> <li>Proporciona acceso de usuario compartido (varios usuarios pueden iniciar sesión al mismo tiempo a través de sus credenciales de inicio de sesión únicas)</li> <li>Mejora la eficiencia del agente</li> <li>Es más seguro</li> <li>Mejora la satisfacción y la experiencia del cliente (más contexto para los agentes, menos repetición para los clientes)</li> <li>Acelera el tiempo de respuesta</li> <li>Asigna automáticamente tickets a departamentos y agentes</li> <li>Se puede utilizar para soporte multimarca</li> </ul> <figure class="wp-block-image aligncenter size-full no-borders"><a href="https://www.liveagent.com/app/uploads/2021/02/Universal-Inbox.png" data-lightbox="gallery" title="App - Uploads - 2021 - 02 - Universal Inbox.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/ab4e7961506ee8d0f93f149656eff934/Universal-Inbox.png.webp 1767w, https://www.liveagent.es/wp/urlslab-download/c359a9c2bc83068497ded7c772d9781b/Universal-Inbox-300x162.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/6ff81e4b9490fd5322a880eba3eff6f9/Universal-Inbox-1024x553.png.webp 1024w, https://www.liveagent.es/wp/urlslab-download/9be890ecb1be3eb91c034261804e7d9f/Universal-Inbox-768x415.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/e9fcad12dc26ff6fd401982f740e06ab/Universal-Inbox-93x50.png.webp 93w, https://www.liveagent.es/wp/urlslab-download/0ba434cbbebf79b78b4248068b4d1bb5/Universal-Inbox-46x25.png.webp 46w, https://www.liveagent.es/wp/urlslab-download/cdfe695d4451b9e81d8a1202370a7d7b/Universal-Inbox-620x335.png.webp 620w, https://www.liveagent.es/wp/urlslab-download/701b26470a24c6323ea8a00be38acfae/Universal-Inbox-700x378.png.webp 700w, https://www.liveagent.es/wp/urlslab-download/732e62ee1fd689f78e57f1642e1d5923/Universal-Inbox-185x100.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/9030e279cac948320280f4a7e4f4f9ee/Universal-Inbox-110x59.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/a943da78ff38955b4a5f4888b8d748f2/Universal-Inbox-485x262.png.webp 485w, https://www.liveagent.es/wp/urlslab-download/42f5a2d48b9d6b7da436ed199beed29e/Universal-Inbox-41x22.png.webp 41w, https://www.liveagent.es/wp/urlslab-download/40597e1e4a4b3eae7014d05df9df99d2/Universal-Inbox-250x135.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1767px) 100vw, 1767px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/02c1f5b97dcb97e840693ec7b6f2305f/Universal-Inbox.png 1767w, https://www.liveagent.es/wp/urlslab-download/2765938ff350a33b1fd1fcd706bbc370/Universal-Inbox-300x162.png 300w, https://www.liveagent.es/wp/urlslab-download/65f3fb213c26091b77dee0e46cc0e938/Universal-Inbox-1024x553.png 1024w, https://www.liveagent.es/wp/urlslab-download/1216af64da7c94f413ff3207291d4e0a/Universal-Inbox-768x415.png 768w, https://www.liveagent.es/wp/urlslab-download/0443f7e63d1bf8d372444503e0c6f5f6/Universal-Inbox-93x50.png 93w, https://www.liveagent.es/wp/urlslab-download/9c59c9c39bbf140cc1f628a85ee0d1ca/Universal-Inbox-46x25.png 46w, https://www.liveagent.es/wp/urlslab-download/c0b9b1dab4db1b9c972f655cc569959a/Universal-Inbox-620x335.png 620w, https://www.liveagent.es/wp/urlslab-download/b30f9461ecf860e0a41cd45c40ea91ef/Universal-Inbox-700x378.png 700w, https://www.liveagent.es/wp/urlslab-download/7fb962582d22e0097ce90043aa661089/Universal-Inbox-185x100.png 185w, https://www.liveagent.es/wp/urlslab-download/9bb5f4bac87d33249b4f3745ddb1bb1f/Universal-Inbox-110x59.png 110w, https://www.liveagent.es/wp/urlslab-download/76a29c8771c4d7121625c1b66a067337/Universal-Inbox-485x262.png 485w, https://www.liveagent.es/wp/urlslab-download/2a98bf5cd699e5a79506bff35bd968ce/Universal-Inbox-41x22.png 41w, https://www.liveagent.es/wp/urlslab-download/513097b346d2fd46221d98c9bc2cdfc2/Universal-Inbox-250x135.png 250w" urlslab-lazy="yes" sizes="(max-width: 1767px) 100vw, 1767px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/ab4e7961506ee8d0f93f149656eff934/Universal-Inbox.png.webp" urlslab-lazy="yes" type="image/webp"></source><img fetchpriority="high" decoding="async" width="1767" height="954" alt="Función-Bandeja-de-entrada-universal-LiveAgent" class="wp-image-183998" data-src="https://www.liveagent.es/wp/urlslab-download/02c1f5b97dcb97e840693ec7b6f2305f/Universal-Inbox.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"></picture></a><figcaption class="wp-element-caption">Bandeja de entrada universal de LiveAgent</figcaption></figure> <h2 class="wp-block-heading" id="what-features-does-the-liveagent-universal-inbox-have">¿Qué funciones tiene la bandeja de entrada universal de LiveAgent?</h2> <p>La bandeja de entrada unificada de LiveAgent tiene un montón de funciones útiles que la convierten en un producto imprescindible.</p> <h3 class="wp-block-heading" id="h-automatic-ticket-routing">Enrutamiento automático de tickets</h3> <p>Cada mensaje que se reciba en tu bandeja de entrada universal será asignado automáticamente a un <a href="https://www.liveagent.es/herramientas/agentes/" title="En LiveAgent los teleoperadores y representantes de los clientes con el rol de administrador podrán supervisar y configurar el sistema. Lea acerca de los tipos de usuario y más." hreflang="es-ES" onover-preload="1">agente</a> de soporte apropiado, eliminando cualquier confusión o vagabundeo entre tu personal. Cada agente sabrá exactamente qué mensajes debe responder, lo que se traduce en mayores niveles de productividad y mayor eficiencia.</p> <figure class="wp-block-image aligncenter size-full no-borders"><a href="https://www.liveagent.com/app/uploads/2021/01/Automated-ticket-distribution-chat-routing-LiveAgent.png" data-lightbox="gallery" title="App - Uploads - 2021 - 01 - Automated Ticket Distribution Chat Routing LiveAgent.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/c90f76d37c9b281d911641073c28e02c/Automated-ticket-distribution-chat-routing-LiveAgent.png.webp 2830w, https://www.liveagent.es/wp/urlslab-download/20a7ecbfc587065c4d1e5105eb840859/Automated-ticket-distribution-chat-routing-LiveAgent-300x158.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/3c73331e7d439dd7e0197921b130a753/Automated-ticket-distribution-chat-routing-LiveAgent-1024x540.png.webp 1024w, 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https://www.liveagent.es/wp/urlslab-download/0eb779ad8ab26da49bf0450bfcd8e949/Automated-ticket-distribution-chat-routing-LiveAgent-300x158.png 300w, https://www.liveagent.es/wp/urlslab-download/a8f84f4a2775733df22c7cd919caa10f/Automated-ticket-distribution-chat-routing-LiveAgent-1024x540.png 1024w, https://www.liveagent.es/wp/urlslab-download/b55b5e6220bc6e058213f65427f17121/Automated-ticket-distribution-chat-routing-LiveAgent-768x405.png 768w, https://www.liveagent.es/wp/urlslab-download/a265294ebaf4c39f4173b762ed1c1c87/Automated-ticket-distribution-chat-routing-LiveAgent-95x50.png 95w, https://www.liveagent.es/wp/urlslab-download/514765482ddf54ad3f4f34259bb7c93b/Automated-ticket-distribution-chat-routing-LiveAgent-47x25.png 47w, https://www.liveagent.es/wp/urlslab-download/2c1440012a1bc08a398537511bc809e8/Automated-ticket-distribution-chat-routing-LiveAgent-635x335.png 635w, https://www.liveagent.es/wp/urlslab-download/6d6380afb3c24501ea2ae428172e5ff4/Automated-ticket-distribution-chat-routing-LiveAgent-700x369.png 700w, https://www.liveagent.es/wp/urlslab-download/f720fccf76192f40fb1581d1bbde471d/Automated-ticket-distribution-chat-routing-LiveAgent-185x98.png 185w, https://www.liveagent.es/wp/urlslab-download/868106ab1854e4ae879c04b36abbf1d7/Automated-ticket-distribution-chat-routing-LiveAgent-110x58.png 110w, https://www.liveagent.es/wp/urlslab-download/b6a0a531feee3fc841099c7e4c276f4e/Automated-ticket-distribution-chat-routing-LiveAgent-485x256.png 485w, https://www.liveagent.es/wp/urlslab-download/3c12f10a85213db0512c106f0af88512/Automated-ticket-distribution-chat-routing-LiveAgent-42x22.png 42w, https://www.liveagent.es/wp/urlslab-download/09bb400b687f0ea01943b2ecaf40c077/Automated-ticket-distribution-chat-routing-LiveAgent-250x132.png 250w" urlslab-lazy="yes" sizes="(max-width: 2830px) 100vw, 2830px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/c90f76d37c9b281d911641073c28e02c/Automated-ticket-distribution-chat-routing-LiveAgent.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="2830" height="1492" alt="Enrutamiento-de-chat-de-distribución-de-tickets-automatizado-LiveAgent" class="wp-image-180508" data-src="https://www.liveagent.es/wp/urlslab-download/b120bc402ba37578cc87321380e92206/Automated-ticket-distribution-chat-routing-LiveAgent.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"></picture></a></figure> <h3 class="wp-block-heading" id="h-time-and-trigger-based-automation-rules">Reglas de automatización basadas en tiempo y activadores</h3> <p>La bandeja de entrada universal puede liberar a tus agentes de tareas administrativas mundanas y repetitivas. Creando reglas de automatización basadas en tiempos y disparadores específicos, tu bandeja de entrada podrá ejecutar tareas como el seguimiento de los correos electrónicos o el marcado de tickets como spam.</p> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.liveagent.es/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Stand out from your competitors with a strong customer service culture</p> <p class="BlockDiscover__text">Handle all customer inquiries from one interface. Start improving your customer service with a free 30-day trial today!</p> <div class="BlockDiscover__buttons"> <a href="/prueba/" class="Button Button--knockout" title="¿Estás pensando en usar el software de soporte de LiveAgent? Rellena tus datos y comienza tu prueba gratuita, sin ataduras, sin necesidad de información de la tarjeta de crédito." hreflang="es-ES" onover-preload="1"> <span>Start free trial</span> </a> <a href="/demo/" class="Button Button--outline Button--outline__white" title="¿Quieres saber más sobre LiveAgent? Solicita una demostración gratuita para saber más sobre LiveAgent y cómo puede ayudarte a tener éxito." hreflang="es-ES" onover-preload="1"> <span>Reserve una demostración</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.es/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <h3 class="wp-block-heading" id="h-tags-and-filtering">Etiquetas y filtrado</h3> <p>Encontrar los tickets dentro de tu bandeja de entrada universal puede ser un juego de niños si utilizas las etiquetas adecuadas. Las etiquetas pueden añadirse a cada <a href="https://www.liveagent.com/app/uploads/2019/09/Internal-tickets.svg" urlslab_href_old="https://www.liveagent.es/herramientas/tickets-internos/" title="App - Uploads - 2019 - 09 - Internal Tickets.svg" onover-preload="1">ticket</a> para ayudarte a filtrar, además de proporcionar una visión general del contenido de cada ticket.</p> <figure class="wp-block-image aligncenter size-full no-borders"><a href="https://www.liveagent.com/app/uploads/2020/11/Filtering-by-Tags.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Filtering By Tags.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/b81775aaf30960eeb0d992648a72f8f5/Filtering-by-Tags.png.webp 1920w, https://www.liveagent.es/wp/urlslab-download/bc6526e22e56911266aada9ac5024035/Filtering-by-Tags-300x169.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/cff7f19854e0c6e39567a21fdec14e1d/Filtering-by-Tags-1024x576.png.webp 1024w, https://www.liveagent.es/wp/urlslab-download/18d5d38a4eb19251bfe8069541b78949/Filtering-by-Tags-768x432.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/2f753a200903b5e374e75fcf1e5298d6/Filtering-by-Tags-89x50.png.webp 89w, https://www.liveagent.es/wp/urlslab-download/d028cfa70b58f3debb5b168d4048b847/Filtering-by-Tags-44x25.png.webp 44w, https://www.liveagent.es/wp/urlslab-download/b49f69b3d3fd3d7e01652799a96c56da/Filtering-by-Tags-596x335.png.webp 596w, https://www.liveagent.es/wp/urlslab-download/77425cbee497041f14b527497809d534/Filtering-by-Tags-700x394.png.webp 700w, https://www.liveagent.es/wp/urlslab-download/edaf5b4a3d8957ee3154912bdef9c379/Filtering-by-Tags-185x104.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/699dbbf94bac462a3d98c0e11d030338/Filtering-by-Tags-110x62.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/c53f1b373d512d260c38eab89a1d9c31/Filtering-by-Tags-485x273.png.webp 485w, https://www.liveagent.es/wp/urlslab-download/9132e103c4e1087ac7069040ca9d5e20/Filtering-by-Tags-39x22.png.webp 39w, https://www.liveagent.es/wp/urlslab-download/2d4ee0b0745525e3344ab4a8ebfce225/Filtering-by-Tags-250x141.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1920px) 100vw, 1920px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/ad7e0721dae28d139753450b69f2d881/Filtering-by-Tags.png 1920w, https://www.liveagent.es/wp/urlslab-download/c0a5e2897aacecf4c8dd4c78fe9d97b9/Filtering-by-Tags-300x169.png 300w, https://www.liveagent.es/wp/urlslab-download/b05b11216faab935323ad4712522bc08/Filtering-by-Tags-1024x576.png 1024w, https://www.liveagent.es/wp/urlslab-download/80d1945dc123c84417a800a0faf9b38b/Filtering-by-Tags-768x432.png 768w, https://www.liveagent.es/wp/urlslab-download/44c6eb81a96d750fed42f4b93cc8eea3/Filtering-by-Tags-89x50.png 89w, https://www.liveagent.es/wp/urlslab-download/c28cab2a133f68b54b688a85177b595d/Filtering-by-Tags-44x25.png 44w, https://www.liveagent.es/wp/urlslab-download/3005f448fda77e900ee0bb1ed0670d94/Filtering-by-Tags-596x335.png 596w, https://www.liveagent.es/wp/urlslab-download/34c85c79712746188886027fda6ac7d2/Filtering-by-Tags-700x394.png 700w, https://www.liveagent.es/wp/urlslab-download/8bdac1706d4c1deba812d65a90375048/Filtering-by-Tags-185x104.png 185w, https://www.liveagent.es/wp/urlslab-download/27b31da486e279fa52e1edaf83aa8864/Filtering-by-Tags-110x62.png 110w, https://www.liveagent.es/wp/urlslab-download/d0b8daacd50071f486597aeb7abb8150/Filtering-by-Tags-485x273.png 485w, https://www.liveagent.es/wp/urlslab-download/4e7edc7b7155e7a581a60969c6d91048/Filtering-by-Tags-39x22.png 39w, https://www.liveagent.es/wp/urlslab-download/e0eafdb067cc6208664e12eaddacf470/Filtering-by-Tags-250x141.png 250w" urlslab-lazy="yes" sizes="(max-width: 1920px) 100vw, 1920px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/b81775aaf30960eeb0d992648a72f8f5/Filtering-by-Tags.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1920" height="1080" alt="Filtrado-por-etiquetas" class="wp-image-139646" data-src="https://www.liveagent.es/wp/urlslab-download/ad7e0721dae28d139753450b69f2d881/Filtering-by-Tags.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"></picture></a></figure> <h3 class="wp-block-heading" id="h-real-time-typing-view-and-native-chat-widget">Widget de chat nativo y vista de escritura en tiempo real</h3> <p>La bandeja de entrada universal te ofrece una vista previa en tiempo real de lo que <a href="https://www.liveagent.es/software-de-portal-del-cliente/" title="El software del portal del cliente aumentará la lealtad del cliente y las ventas. Prueba el período de prueba gratuito de 30 días de LiveAgent y mejora tu servicio al cliente." hreflang="es-ES" onover-preload="1">tus clientes</a> están escribiendo en el widget del <a href="https://www.liveagent.es/herramientas/chat-en-vivo/" title="LiveAgent ofrece más de 15 funciones avanzadas de chat que te ayudarán a interactuar con tus clientes y brindarles un mejor servicio al cliente." hreflang="es-ES" onover-preload="1">chat en directo</a> que se ha colocado en tu sitio. Obtener una vista previa de los mensajes de tus clientes antes de que pulsen el botón de enviar da a tus agentes tiempo extra para encontrar la información que necesitan para impresionar a tus clientes con una asistencia informada, personalizada y oportuna.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2019/10/Mockup-Real-time-typing.png" data-lightbox="gallery"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/9752fd737fabbc40af5197763d565a86/Mockup-Real-time-typing.png.webp 1013w, https://www.liveagent.es/wp/urlslab-download/273e21fcc619c4468238c52a7fabe83f/Mockup-Real-time-typing-300x196.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/94fe52d08411eb5e2debeb410e7a864e/Mockup-Real-time-typing-768x502.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/ca2442792308a0ac0a2c872f8b39693d/Mockup-Real-time-typing-77x50.png.webp 77w, https://www.liveagent.es/wp/urlslab-download/99ce3db8aa977cac423c35ee16b02245/Mockup-Real-time-typing-38x25.png.webp 38w, https://www.liveagent.es/wp/urlslab-download/ff89eefc2d8080637ab8000293703279/Mockup-Real-time-typing-513x335.png.webp 513w, https://www.liveagent.es/wp/urlslab-download/89677123f3fdec59ff619ee54551a9d0/Mockup-Real-time-typing-612x400.png.webp 612w, https://www.liveagent.es/wp/urlslab-download/ba77b42520e8431f4f3967f9d33eea7d/Mockup-Real-time-typing-185x121.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/c855360b32e3226cf366412068bdc789/Mockup-Real-time-typing-110x72.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/ca02e712c56e1032a8620ccd594da22a/Mockup-Real-time-typing-485x317.png.webp 485w, https://www.liveagent.es/wp/urlslab-download/fe2172c39fcade2812e141b29cab5655/Mockup-Real-time-typing-34x22.png.webp 34w, https://www.liveagent.es/wp/urlslab-download/38b56c9bc7a6bc27ce52ca5d1974b7c3/Mockup-Real-time-typing-250x163.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1013px) 100vw, 1013px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/f5d98f87c5722f1f9c231ebf53ff19ca/Mockup-Real-time-typing.png 1013w, https://www.liveagent.es/wp/urlslab-download/551b66190a5f834476f3884322e8049a/Mockup-Real-time-typing-300x196.png 300w, https://www.liveagent.es/wp/urlslab-download/e4b26646a60540b3f6111ec580932197/Mockup-Real-time-typing-768x502.png 768w, https://www.liveagent.es/wp/urlslab-download/fe8f12b5fe3bfdd00da807393c83dcc6/Mockup-Real-time-typing-77x50.png 77w, https://www.liveagent.es/wp/urlslab-download/122c45e38bc4becf48f82f19f7e4fa4f/Mockup-Real-time-typing-38x25.png 38w, https://www.liveagent.es/wp/urlslab-download/0a858482874dd1f72b1da62dfcbc0d29/Mockup-Real-time-typing-513x335.png 513w, https://www.liveagent.es/wp/urlslab-download/682479e17811130bc6057347e9a1e22c/Mockup-Real-time-typing-612x400.png 612w, https://www.liveagent.es/wp/urlslab-download/b3bbad1ceea2cfdb7c36ead0c968ff5c/Mockup-Real-time-typing-185x121.png 185w, https://www.liveagent.es/wp/urlslab-download/aa7f637a40b557e72be68455fa38eaf1/Mockup-Real-time-typing-110x72.png 110w, https://www.liveagent.es/wp/urlslab-download/ef189318c45f9d2bdd91a03110da061f/Mockup-Real-time-typing-485x317.png 485w, https://www.liveagent.es/wp/urlslab-download/1e4b82607eda5e82a55c0f857ba3fef9/Mockup-Real-time-typing-34x22.png 34w, https://www.liveagent.es/wp/urlslab-download/d0a65a4fc355a8799a32560012aef4b4/Mockup-Real-time-typing-250x163.png 250w" urlslab-lazy="yes" sizes="(max-width: 1013px) 100vw, 1013px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/9752fd737fabbc40af5197763d565a86/Mockup-Real-time-typing.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1013" height="662" alt="Tecleo en tiempo real" class="wp-image-201469" data-src="https://www.liveagent.es/wp/urlslab-download/f5d98f87c5722f1f9c231ebf53ff19ca/Mockup-Real-time-typing.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"></picture></a></figure> <h3 class="wp-block-heading" id="h-built-in-crm">CRM integrado</h3> <p>Tener información importante de los clientes al alcance de la mano no tiene precio. La bandeja de entrada universal de LiveAgent tiene un CRM integrado que te da la oportunidad de crear campos de CRM personalizados para almacenar toda la información necesaria sobre tus clientes, incluyendo compras anteriores, tickets y mucho más.</p> <figure class="wp-block-image aligncenter size-full no-borders"><a href="https://www.liveagent.com/app/uploads/2020/11/Ticket_Customer-insights-CRM-1.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Ticket Customer Insights CRM 1.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/06c3513195f7734ae5bb629436ec9c5b/Ticket_Customer-insights-CRM-1.png.webp 1355w, https://www.liveagent.es/wp/urlslab-download/fad3aa007d240fc1279eaa62d7ad01ac/Ticket_Customer-insights-CRM-1-300x215.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/226dfc0810c84cd7b233bac779c91616/Ticket_Customer-insights-CRM-1-1024x735.png.webp 1024w, https://www.liveagent.es/wp/urlslab-download/19316e2b21aa4c64c418e88a42e0d10f/Ticket_Customer-insights-CRM-1-768x551.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/20f3dd1291185ae42bf953f1f1cc1066/Ticket_Customer-insights-CRM-1-70x50.png.webp 70w, https://www.liveagent.es/wp/urlslab-download/f69463cd8789c87e74fbb8c10aa677ed/Ticket_Customer-insights-CRM-1-35x25.png.webp 35w, https://www.liveagent.es/wp/urlslab-download/488faf0f862067f605c709126ecfc6c5/Ticket_Customer-insights-CRM-1-467x335.png.webp 467w, https://www.liveagent.es/wp/urlslab-download/f986a255ddc31803ddf7b7b7e1914ce8/Ticket_Customer-insights-CRM-1-558x400.png.webp 558w, https://www.liveagent.es/wp/urlslab-download/c3f3fb4e0baf5e6db81d310e7a50d3fc/Ticket_Customer-insights-CRM-1-185x133.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/2644c18a228e9c5217b1217a08f4fa21/Ticket_Customer-insights-CRM-1-110x79.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/8c3ebab8cc82482d998ebe960c531b5b/Ticket_Customer-insights-CRM-1-485x348.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1355px) 100vw, 1355px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/6422d84037e41037a626e16c9d16bd2b/Ticket_Customer-insights-CRM-1.png 1355w, https://www.liveagent.es/wp/urlslab-download/4d25b527a98bf3d74bae8efbd47296af/Ticket_Customer-insights-CRM-1-300x215.png 300w, https://www.liveagent.es/wp/urlslab-download/2df854d947dcd86d1b9471797ba50254/Ticket_Customer-insights-CRM-1-1024x735.png 1024w, https://www.liveagent.es/wp/urlslab-download/30ff58c5219a72305f853a9f480f5fe0/Ticket_Customer-insights-CRM-1-768x551.png 768w, https://www.liveagent.es/wp/urlslab-download/427f8384c358dc907d68aeeba86a9c58/Ticket_Customer-insights-CRM-1-70x50.png 70w, https://www.liveagent.es/wp/urlslab-download/bc9d7f62c8a3cbab47487923a61d9b27/Ticket_Customer-insights-CRM-1-35x25.png 35w, https://www.liveagent.es/wp/urlslab-download/e21d92166cf6b778117c09a4f6ff5e33/Ticket_Customer-insights-CRM-1-467x335.png 467w, https://www.liveagent.es/wp/urlslab-download/bd9c63acf0a59853fa61fbd0ec38b216/Ticket_Customer-insights-CRM-1-558x400.png 558w, https://www.liveagent.es/wp/urlslab-download/37a1630a74629908683f36f85c836e8a/Ticket_Customer-insights-CRM-1-185x133.png 185w, https://www.liveagent.es/wp/urlslab-download/4c003060ca19ef932794f43102eac378/Ticket_Customer-insights-CRM-1-110x79.png 110w, https://www.liveagent.es/wp/urlslab-download/5a9dbc8135ab96a2351618de678b1773/Ticket_Customer-insights-CRM-1-485x348.png 485w" urlslab-lazy="yes" sizes="(max-width: 1355px) 100vw, 1355px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/06c3513195f7734ae5bb629436ec9c5b/Ticket_Customer-insights-CRM-1.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1355" height="972" alt="CRM-LiveAgent" class="wp-image-140658" data-src="https://www.liveagent.es/wp/urlslab-download/6422d84037e41037a626e16c9d16bd2b/Ticket_Customer-insights-CRM-1.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"></picture></a></figure> <h3 class="wp-block-heading" id="h-call-center-capability">Capacidad de centro de llamadas</h3> <p>Como ya hemos dicho, la bandeja de entrada universal también puede utilizarse como un centro de llamadas mixto. Tiene todas las características de un centro de llamadas moderno, incluyendo IVR, ACD, <a href="https://www.liveagent.es/herramientas/transferencias-de-llamadas/" title="Mejora el servicio al cliente con transferencias de llamadas en LiveAgent. Conecta a tus clientes con el agente adecuado. ¡Prueba gratis!" hreflang="es-ES" onover-preload="1">transferencias de llamadas</a>, devoluciones de llamadas y mucho más.</p> <figure class="wp-block-image size-large no-borders"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/7aeec3a1a74f17240277da14aa0eadcc/Mockup-Ticketing.png.webp 967w, https://www.liveagent.es/wp/urlslab-download/03cd19b2cd67d117c28319a6ecf97462/Mockup-Ticketing-300x206.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/ea39d2fd41f81e965d86778d3c6ab0f9/Mockup-Ticketing-768x528.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/aa1bd419ce8113271b51c59663e5c28f/Mockup-Ticketing-73x50.png.webp 73w, https://www.liveagent.es/wp/urlslab-download/0fc05c8ae648469b8e8988cca9510ba1/Mockup-Ticketing-36x25.png.webp 36w, https://www.liveagent.es/wp/urlslab-download/31fa9970c2983192bcecab2aa48fa236/Mockup-Ticketing-487x335.png.webp 487w, https://www.liveagent.es/wp/urlslab-download/7a573e44f8b00ae1928f97622028d5e3/Mockup-Ticketing-582x400.png.webp 582w, https://www.liveagent.es/wp/urlslab-download/c8963cd97766973a72adc8aa7264616a/Mockup-Ticketing-185x127.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/95dba04e3241057dcdef0b676b148b50/Mockup-Ticketing-110x76.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/ff596aba1d127f52e64e2ac00c48f830/Mockup-Ticketing-485x334.png.webp 485w, https://www.liveagent.es/wp/urlslab-download/6f2cf56f77f311a8c71f9c70916675fb/Mockup-Ticketing-32x22.png.webp 32w, https://www.liveagent.es/wp/urlslab-download/8aba9b6e8e5d0e06ae5892c027061892/Mockup-Ticketing-250x172.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 967px) 100vw, 967px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/5b1bf046eba822fac0b52c5a86c694cb/Mockup-Ticketing.png 967w, https://www.liveagent.es/wp/urlslab-download/64474e4b8bdd016cb116c5195c0334de/Mockup-Ticketing-300x206.png 300w, https://www.liveagent.es/wp/urlslab-download/c41718006a7bf32c3edabbe0e7d8180c/Mockup-Ticketing-768x528.png 768w, https://www.liveagent.es/wp/urlslab-download/4d8cccbcfcd8b7dbab9dac52b58c96d7/Mockup-Ticketing-73x50.png 73w, https://www.liveagent.es/wp/urlslab-download/bbbafd45ed5011383aa72b0a90c63c69/Mockup-Ticketing-36x25.png 36w, https://www.liveagent.es/wp/urlslab-download/cad3de52c3d2b677bc7d218c21621dd6/Mockup-Ticketing-487x335.png 487w, https://www.liveagent.es/wp/urlslab-download/0bc9351c5c0c79fbde643e32bfae7e65/Mockup-Ticketing-582x400.png 582w, https://www.liveagent.es/wp/urlslab-download/8cb5eeae2da0a0b39487223ef74a4433/Mockup-Ticketing-185x127.png 185w, https://www.liveagent.es/wp/urlslab-download/12b9b70e1d8a808f8a89681baef5f7d8/Mockup-Ticketing-110x76.png 110w, https://www.liveagent.es/wp/urlslab-download/1e10bcac567939d21a0fd3772f4c9036/Mockup-Ticketing-485x334.png 485w, https://www.liveagent.es/wp/urlslab-download/37dad8f2837419f0872caf183720128d/Mockup-Ticketing-32x22.png 32w, https://www.liveagent.es/wp/urlslab-download/92db5a0e544fab91d1b6f8b001affe1b/Mockup-Ticketing-250x172.png 250w" urlslab-lazy="yes" sizes="(max-width: 967px) 100vw, 967px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/7aeec3a1a74f17240277da14aa0eadcc/Mockup-Ticketing.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="967" height="665" alt="Sistema de tickets" class="wp-image-201649" data-src="https://www.liveagent.es/wp/urlslab-download/5b1bf046eba822fac0b52c5a86c694cb/Mockup-Ticketing.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"></picture></figure> <h3 class="wp-block-heading" id="h-internal-chats">Chats internos</h3> <p>La bandeja de entrada universal no estaría completa sin una opción de colaboración en tiempo real. Al igual que en Gmail, puedes chatear con tus colegas online directamente dentro de tu bandeja de entrada de LiveAgent.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2019/10/Mockup-Internal-chat.png" data-lightbox="gallery" title="App - Uploads - 2019 - 10 - Mockup Internal Chat.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/f7a9a9bc15b26d85844b5a3cf42838d8/Mockup-Internal-chat.png.webp 910w, https://www.liveagent.es/wp/urlslab-download/9f8e7fe55e61206d82e9e65fc67b77b7/Mockup-Internal-chat-300x195.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/5afdeac87b814c0fa8e2c4d8939ea619/Mockup-Internal-chat-768x500.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/84377e4a083d23f1881c1fb3f782d791/Mockup-Internal-chat-77x50.png.webp 77w, https://www.liveagent.es/wp/urlslab-download/2a06b970c8cd848e046aaf52e9fcf5f7/Mockup-Internal-chat-38x25.png.webp 38w, https://www.liveagent.es/wp/urlslab-download/c660983884cd1a0f6aaf70295fc64a40/Mockup-Internal-chat-514x335.png.webp 514w, https://www.liveagent.es/wp/urlslab-download/1b7da5e6f5714ac3955fc3e87219ea94/Mockup-Internal-chat-614x400.png.webp 614w, https://www.liveagent.es/wp/urlslab-download/e815f029a3e0c282873087da2b242695/Mockup-Internal-chat-185x121.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/af56b8b5dc678dda1461dcc0ad961959/Mockup-Internal-chat-110x72.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/2c238fe51c3f54d10f173e15351724e4/Mockup-Internal-chat-485x316.png.webp 485w, https://www.liveagent.es/wp/urlslab-download/0c04a8a6b81122a7753b31cbcae8407c/Mockup-Internal-chat-34x22.png.webp 34w, https://www.liveagent.es/wp/urlslab-download/a4b170fb0f5d28277a142a08a73326d1/Mockup-Internal-chat-250x163.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 910px) 100vw, 910px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/086c504e961d3283c50d247bab3658ad/Mockup-Internal-chat.png 910w, https://www.liveagent.es/wp/urlslab-download/2378bfaa85a9632119cefcab772db414/Mockup-Internal-chat-300x195.png 300w, https://www.liveagent.es/wp/urlslab-download/3dea02610da24447f5e648dc2c80898b/Mockup-Internal-chat-768x500.png 768w, https://www.liveagent.es/wp/urlslab-download/43d428fa5a6ca65210e3bcacaab6d19a/Mockup-Internal-chat-77x50.png 77w, https://www.liveagent.es/wp/urlslab-download/7f29504eb007de97c86a5d12247ced51/Mockup-Internal-chat-38x25.png 38w, https://www.liveagent.es/wp/urlslab-download/710418ab1b983d753c9668334c54bcba/Mockup-Internal-chat-514x335.png 514w, https://www.liveagent.es/wp/urlslab-download/a08c389288053118a6f2ccab3c5545d4/Mockup-Internal-chat-614x400.png 614w, https://www.liveagent.es/wp/urlslab-download/09cd2d1c81013c5996b8a28c7c26a198/Mockup-Internal-chat-185x121.png 185w, https://www.liveagent.es/wp/urlslab-download/7a5aa8880bb969f3f358ff524b484e0a/Mockup-Internal-chat-110x72.png 110w, https://www.liveagent.es/wp/urlslab-download/92f40e257fe6c87b03d2333acbd183ed/Mockup-Internal-chat-485x316.png 485w, https://www.liveagent.es/wp/urlslab-download/2acf3e5778a4c200837ee6f808dd25e5/Mockup-Internal-chat-34x22.png 34w, https://www.liveagent.es/wp/urlslab-download/8394c215c3ef1ce94fe3160169e1edd6/Mockup-Internal-chat-250x163.png 250w" urlslab-lazy="yes" sizes="(max-width: 910px) 100vw, 910px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/f7a9a9bc15b26d85844b5a3cf42838d8/Mockup-Internal-chat.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="910" height="593" alt="Chats internos" class="wp-image-201445" data-src="https://www.liveagent.es/wp/urlslab-download/086c504e961d3283c50d247bab3658ad/Mockup-Internal-chat.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="37"></picture></a></figure> <h3 class="wp-block-heading" id="h-agent-collision-detection">Detección de colisión de agentes</h3> <p>La bandeja de entrada universal es mejor que la mayoría de los clientes de correo electrónico tradicionales como Outlook y Gmail, porque te avisa cuando estás pisando el terreno de otro agente. Por ejemplo, si estás a punto de empezar a responder a un ticket en el que está trabajando otro agente, el sistema te alerta automáticamente.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2020/11/Agent-collision-detection-1.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Agent Collision Detection 1.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/5ce96cc3dc9893dfe5fbafcd88f5fa2c/Agent-collision-detection-1.png.webp 976w, https://www.liveagent.es/wp/urlslab-download/438d513b573a352a1b660bb7fccfe449/Agent-collision-detection-1-300x209.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/125d928a0c2c8791250771d09106c299/Agent-collision-detection-1-768x535.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/da44f6542b1fb0d8a04ce0ba263e3ce2/Agent-collision-detection-1-72x50.png.webp 72w, https://www.liveagent.es/wp/urlslab-download/3f5191d28468d33a711e471430cf2919/Agent-collision-detection-1-36x25.png.webp 36w, https://www.liveagent.es/wp/urlslab-download/fc33d79cca47a56489a29f310cc8695e/Agent-collision-detection-1-481x335.png.webp 481w, https://www.liveagent.es/wp/urlslab-download/258eea2553ba436baa9605013f3c2b4a/Agent-collision-detection-1-574x400.png.webp 574w, https://www.liveagent.es/wp/urlslab-download/d6f7dcfae780e62dbdb9f8f580ca2cd1/Agent-collision-detection-1-185x129.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/007e41be1468b17c3318ffc6ea709b84/Agent-collision-detection-1-110x77.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/77c48e64692d208f41eea26d9806abf0/Agent-collision-detection-1-485x338.png.webp 485w, https://www.liveagent.es/wp/urlslab-download/7b8c5ba9405ac73b5f58091d217a4cfb/Agent-collision-detection-1-32x22.png.webp 32w, https://www.liveagent.es/wp/urlslab-download/dd49d1d918a121df8f7d112b38377e68/Agent-collision-detection-1-250x174.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 976px) 100vw, 976px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/267e7a573c35a3f44a3ffa1d1673857a/Agent-collision-detection-1.png 976w, https://www.liveagent.es/wp/urlslab-download/0bb6f8fcb0598dc84bef780f456da889/Agent-collision-detection-1-300x209.png 300w, https://www.liveagent.es/wp/urlslab-download/694a8cc11b18f644652da14fc162e8e9/Agent-collision-detection-1-768x535.png 768w, https://www.liveagent.es/wp/urlslab-download/22f4e59df0c6e6c625bf64de92f17719/Agent-collision-detection-1-72x50.png 72w, https://www.liveagent.es/wp/urlslab-download/b7dac67030fcaeb005e1cd683f347621/Agent-collision-detection-1-36x25.png 36w, https://www.liveagent.es/wp/urlslab-download/4426324ace91e78ad70a1d2b7c43f71a/Agent-collision-detection-1-481x335.png 481w, https://www.liveagent.es/wp/urlslab-download/08610837e10d8d6b715c71e912bb68fc/Agent-collision-detection-1-574x400.png 574w, https://www.liveagent.es/wp/urlslab-download/7414e29581702c9240d3698204fa45e9/Agent-collision-detection-1-185x129.png 185w, https://www.liveagent.es/wp/urlslab-download/5be3066b9965e7932c57f7326d49c9b5/Agent-collision-detection-1-110x77.png 110w, https://www.liveagent.es/wp/urlslab-download/d8946c7092bf4d22bf6ae5791f8643b3/Agent-collision-detection-1-485x338.png 485w, https://www.liveagent.es/wp/urlslab-download/8a3f7a92e6233e76a081c6974ac36002/Agent-collision-detection-1-32x22.png 32w, https://www.liveagent.es/wp/urlslab-download/847b5ddb890c73dadd42de509b52cc6e/Agent-collision-detection-1-250x174.png 250w" urlslab-lazy="yes" sizes="(max-width: 976px) 100vw, 976px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/5ce96cc3dc9893dfe5fbafcd88f5fa2c/Agent-collision-detection-1.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="976" height="680" alt="Detección-de-colisión-de-agentes-LiveAgent" class="wp-image-144742" data-src="https://www.liveagent.es/wp/urlslab-download/267e7a573c35a3f44a3ffa1d1673857a/Agent-collision-detection-1.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="38"></picture></a></figure> <h3 class="wp-block-heading" id="h-private-notes-and-reminders">Notas privadas y recordatorios</h3> <p>Las notas privadas son otra gran función de la bandeja de entrada universal. Siempre que estés dentro de un hilo de <a href="https://www.liveagent.es/academia/porque-usar-el-sistema-de-ticketing/" title="Un gran número de organizaciones siguen ignorando un sistema de ticketing. Esto se debe principalmente a la falta de comprensión de lo que el ticketing puede hacer." hreflang="es-ES" onover-preload="1">tickets</a>, puedes crear una nota privada que solo tú y otros <a href="https://www.liveagent.es/herramientas/agentes/" title="En LiveAgent los teleoperadores y representantes de los clientes con el rol de administrador podrán supervisar y configurar el sistema. Lea acerca de los tipos de usuario y más." hreflang="es-ES" onover-preload="1">agentes</a> podéis ver. Esto puede servirte de recordatorio en el futuro o ayudar a poner al día a los demás.</p> <div class="Gutenberg"> <section class="Reference Box Box--gray"> <div class="wrapper"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-inner-column Reference__image"> <div class="elementor-widget-image"> <div class="elementor-widget-container"> <div class="elementor-image"> <picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/5f43a841e5476c246cb77f5bdd06a41c/komora.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Peter Komornik" data-src="https://www.liveagent.es/wp/urlslab-download/7ca23ab734834702b31f9f797a1514f2/komora.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="39"></picture> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-inner-column Reference__text"> <div class="elementor-blockquote--skin-clean elementor-blockquote--button-color-official elementor-widget elementor-widget-blockquote"> <div class="elementor-widget-container"> <blockquote class="elementor-blockquote"> <p class="elementor-blockquote__content">LiveAgent combina <strong>un chat en vivo excelente, sistema de tickets</strong> y automatización que nos permiten<strong> dar un atención excepcional a nuestros clientes.</strong></p> <footer> <cite class="elementor-blockquote__author">Peter Komornik, CEO</cite> </footer> </blockquote> </div> <div class="elementor-widget-image"> <div class="elementor-image"> <img decoding="async" alt="logo slido black" data-src="https://www.liveagent.es/wp/urlslab-download/efbbc93e898ce24aab313998d89a2a5d/logo_slido_black.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="40"> </div> </div> </div> </div> </div> </div> </section> </div> <h2 class="wp-block-heading" id="what-will-be-pushed-into-the-universal-inbox">¿Qué se enviará a la bandeja de entrada universal?</h2> <ul class="wp-block-list"> <li>Correos electrónicos de varias direcciones de correo electrónico</li> <li>Chats en vivo</li> <li>Llamadas telefónicas (puede registrar un número ilimitado de números telefónicos VoIP)</li> <li>Mensajes y comentarios de Facebook (puede conectarse con múltiples cuentas de Facebook)</li> <li>Comentarios y menciones de Instagram (se puede conectar con varias cuentas de Instagram)</li> <li>Tweets y comentarios/menciones de Twitter (puede conectarse con múltiples cuentas de Twitter)</li> <li>Mensajes de Viber</li> <li> Mensajes de WhatsApp</li> <li>Comentarios y sugerenciass</li> <li>Formulario de contacto mensajes</li> </ul> <figure class="wp-block-image aligncenter size-full no-borders"><a href="https://www.liveagent.com/app/uploads/2020/11/Facebook-2.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Facebook 2.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/a56120482713ecf9cacea37242b8a3aa/Facebook-2.png.webp 1116w, https://www.liveagent.es/wp/urlslab-download/a4ed24e950dcf8ad938481d97327fc5a/Facebook-2-300x239.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/adce4b151c4e77fd99d998aa05748e39/Facebook-2-1024x817.png.webp 1024w, https://www.liveagent.es/wp/urlslab-download/5e69510f19a387ee0dc73c70187c7cae/Facebook-2-768x612.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/1c9cf73ad7f71b91f8763eb287835abb/Facebook-2-63x50.png.webp 63w, https://www.liveagent.es/wp/urlslab-download/e38ec17686ecdac69fae0774d248050f/Facebook-2-31x25.png.webp 31w, https://www.liveagent.es/wp/urlslab-download/c4b15ccfe0ff08e8b6926490a7bb37df/Facebook-2-420x335.png.webp 420w, https://www.liveagent.es/wp/urlslab-download/9e84766aee91b4d739260d5c7c66a9d2/Facebook-2-502x400.png.webp 502w, https://www.liveagent.es/wp/urlslab-download/5925749b1885964033f830e1486f8a32/Facebook-2-185x148.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/96c4fa3f2e5ab3f726d81df3f23c64ce/Facebook-2-110x88.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/3deeed2ff42153aed230e5e4c52c9728/Facebook-2-485x387.png.webp 485w, https://www.liveagent.es/wp/urlslab-download/437012e721654c2b597a3def08494122/Facebook-2-28x22.png.webp 28w, https://www.liveagent.es/wp/urlslab-download/d9d19c6d27bde040f2c2a7c990bf6f04/Facebook-2-250x199.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1116px) 100vw, 1116px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/8df06ba42ff7bcdc71bfec4d28467556/Facebook-2.png 1116w, https://www.liveagent.es/wp/urlslab-download/0dfc72be624d26ffd0dd47fb331dc35b/Facebook-2-300x239.png 300w, https://www.liveagent.es/wp/urlslab-download/a562517771022b5c386e3ac0fa50a052/Facebook-2-1024x817.png 1024w, https://www.liveagent.es/wp/urlslab-download/3ee2fa7d9eb781095c2e6ac14f20eaa8/Facebook-2-768x612.png 768w, https://www.liveagent.es/wp/urlslab-download/904462eb246f44a90cd9442e938640b7/Facebook-2-63x50.png 63w, https://www.liveagent.es/wp/urlslab-download/8a301937f986891dc2dd5e69cf64baac/Facebook-2-31x25.png 31w, https://www.liveagent.es/wp/urlslab-download/704e98d07189e478d235d61f95df996e/Facebook-2-420x335.png 420w, https://www.liveagent.es/wp/urlslab-download/1a782205e27405c20cc5a37deb460de3/Facebook-2-502x400.png 502w, https://www.liveagent.es/wp/urlslab-download/af821cb30189cdaf0242e496dec37125/Facebook-2-185x148.png 185w, https://www.liveagent.es/wp/urlslab-download/c3e54cb1aafea26b106938d4493b017e/Facebook-2-110x88.png 110w, https://www.liveagent.es/wp/urlslab-download/15fc2411462a8a48f5435e08deac4d50/Facebook-2-485x387.png 485w, https://www.liveagent.es/wp/urlslab-download/393a2d7d2d5ec1f9c5789182fb653d2b/Facebook-2-28x22.png 28w, https://www.liveagent.es/wp/urlslab-download/6857b98c63f9c05683841a3eb2fc346a/Facebook-2-250x199.png 250w" urlslab-lazy="yes" sizes="(max-width: 1116px) 100vw, 1116px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/a56120482713ecf9cacea37242b8a3aa/Facebook-2.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1116" height="890" alt="Facebook-ticket-LiveAgent" class="wp-image-143952" data-src="https://www.liveagent.es/wp/urlslab-download/8df06ba42ff7bcdc71bfec4d28467556/Facebook-2.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="41"></picture></a><figcaption class="wp-element-caption">Punto de vista de la bandeja de entrada universal y punto de vista de Facebook</figcaption></figure> <h2 class="wp-block-heading" id="what-does-it-look-like-how-does-it-work-in-practice">¿Qué aspecto tiene/cómo funciona en la práctica?</h2> <p>Si te preguntas si tus clientes podrán saber que estás utilizando una bandeja de entrada universal para responder a tus llamadas telefónicas, <a href="https://www.liveagent.es/herramientas/chat-en-vivo/" title="LiveAgent ofrece más de 15 funciones avanzadas de chat que te ayudarán a interactuar con tus clientes y brindarles un mejor servicio al cliente." hreflang="es-ES" onover-preload="1">chats en vivo</a>, mensajes de Viber, tweets o correos electrónicos, la respuesta es no. Ve cómo funciona en este video tutorial detallado.</p> <div class="youtube_urlslab_loader" data-ytid="3zYfDwqNj0U" width="560" height="315"><div class="youtube_urlslab_loader--inn"><div class="youtube_urlslab_loader--wrapper"><strong class="youtube_urlslab_loader--title">LiveAgent Product Tour | Live Agent</strong><strong class="youtube_urlslab_loader--duration">P0Y0M0DT0H0M145S</strong><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/22011f48a02f8161abe4240ce9e7fe48/hqdefault.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img class="youtube_urlslab_loader--img" data-src="https://www.liveagent.es/wp/urlslab-download/e10b69843ec1a60996a180075451aaea/hqdefault.jpg" alt="Youtube video: LiveAgent Product Tour" urlslab-lazy="yes" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-id="42"></picture></div><div class="youtube_urlslab_loader--bottom"><strong>Live Agent</strong><time datetime="2024-10-14T06:14:32+00:00">October 14, 2024</time></div></div><div itemscope="" itemtype="https://schema.org/VideoObject" itemprop="video"><meta itemprop="name" content="LiveAgent Product Tour"><meta itemprop="description" content="See LiveAgent from both the agent and customer point of view so you can get a taste of how it is to work with our help desk software. Our video will guide you through basic customization options, live chat implementation, reporting, and more. Having a tool like LiveAgent in your arsenal is the key to improving customer satisfaction and increasing sales. Try LiveAgent today. Our free 14-day trial requires no credit card input. https://www.liveagent.com/trial/ Royalty-free music: https://www.bensound.com/royalty-free-music/track/creative-minds Have any questions? Contact us at https://www.liveagent.com/ Follow us on social media: Instagram: https://www.instagram.com/liveagent/ Facebook: https://www.facebook.com/LiveAgent/ Twitter: https://twitter.com/LiveAgent LinkedIn: https://www.linkedin.com/company/liveagent/"><link itemprop="thumbnailUrl" content="https://i.ytimg.com/vi/3zYfDwqNj0U/sddefault.jpg"><link itemprop="contentUrl" content="https://www.youtube.com/watch?v=3zYfDwqNj0U"><link itemprop="embedUrl" content="https://www.youtube.com/embed/3zYfDwqNj0U"><meta itemprop="duration" content="P0Y0M0DT0H0M145S"><meta itemprop="uploadDate" content="2024-10-14T06:14:32+00:00"></div></div> <h2 class="wp-block-heading" id="getting-your-universal-inbox-ready">Preparando tu bandeja de entrada universal</h2> <p></p><p>Para asegurarte de que estás utilizando tu bandeja de entrada universal en su máximo potencial, tendrás que conectarla con todas tus cuentas de correo electrónico, perfiles de redes sociales y números de teléfono. También deberás colocar nuestro widget de <a href="https://www.liveagent.es/herramientas/chat-en-vivo/" title="LiveAgent ofrece más de 15 funciones avanzadas de chat que te ayudarán a interactuar con tus clientes y brindarles un mejor servicio al cliente." hreflang="es-ES" onover-preload="1">chat en vivo</a> en tu sitio web y crear un portal <a href="https://www.liveagent.es/herramientas/agentes/" title="En LiveAgent los teleoperadores y representantes de los clientes con el rol de administrador podrán supervisar y configurar el sistema. Lea acerca de los tipos de usuario y más." hreflang="es-ES" onover-preload="1">de soporte</a> de LiveAgent. ¿No estás seguro de cómo? Consulta esta <a href="https://support.liveagent.com/979899-Getting-Started" title="Getting Started" hreflang="en-US">guía de introducción</a>.</p> <p>Hay muchas maneras en que una bandeja de entrada universal puede hacer que su solución de tickets de atención al cliente sea más eficiente y ayude a mejorar la satisfacción de sus clientes.</p> <figure class="wp-block-image aligncenter size-full no-borders"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/4a747d38ef120d140be5b74c0c17739f/connect-twitter.png.webp 3360w, https://www.liveagent.es/wp/urlslab-download/7ab34aee4cfbf77a01f5f12aef44333c/connect-twitter-300x163.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/957f89292c4ec10323dd52ef7a47419b/connect-twitter-1024x556.png.webp 1024w, https://www.liveagent.es/wp/urlslab-download/109ed263c3048cf0566b07403d369d55/connect-twitter-768x417.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/74b19438a4a2f1157b625dfa9cd06875/connect-twitter-92x50.png.webp 92w, https://www.liveagent.es/wp/urlslab-download/a0cdee80f9324f1ce2ec542488df2313/connect-twitter-46x25.png.webp 46w, https://www.liveagent.es/wp/urlslab-download/ddcfcfba66c335fb68027181e3a97b7f/connect-twitter-617x335.png.webp 617w, https://www.liveagent.es/wp/urlslab-download/5d422d8c04646150d74bd2335e5abb50/connect-twitter-700x380.png.webp 700w, https://www.liveagent.es/wp/urlslab-download/b6386c0baaddfbfa598ac7a24527ee5d/connect-twitter-185x100.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/7ab7d261d891defc284758b9afcb5d73/connect-twitter-110x60.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/f9d690be102acb7a4944e21bee356906/connect-twitter-485x263.png.webp 485w, https://www.liveagent.es/wp/urlslab-download/cb0297f149bbf1710ddc1a3333b35cd8/connect-twitter-41x22.png.webp 41w, https://www.liveagent.es/wp/urlslab-download/e213246ba642aec68d7d74940dfaf7a3/connect-twitter-250x136.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 3360px) 100vw, 3360px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/016c389754bdee846498098361dcd8ac/connect-twitter.png 3360w, https://www.liveagent.es/wp/urlslab-download/778fc1080da6cc7605e8d8eead9750f8/connect-twitter-300x163.png 300w, https://www.liveagent.es/wp/urlslab-download/cefd540483e24eb21df3a0e18089858c/connect-twitter-1024x556.png 1024w, https://www.liveagent.es/wp/urlslab-download/dc49100043afe93571a463833fb14d7b/connect-twitter-768x417.png 768w, https://www.liveagent.es/wp/urlslab-download/6dc3f349f05e565547efe9aa31d7208b/connect-twitter-92x50.png 92w, https://www.liveagent.es/wp/urlslab-download/7ebcd9cee789a81c8a5d206038b87876/connect-twitter-46x25.png 46w, https://www.liveagent.es/wp/urlslab-download/9b5dbddd9af4901876a8994bc53fdb33/connect-twitter-617x335.png 617w, https://www.liveagent.es/wp/urlslab-download/aa067fa989bec1438ff1aac7f05d0b76/connect-twitter-700x380.png 700w, https://www.liveagent.es/wp/urlslab-download/05cc1df6bb0a01d5cfbb8e94573ca782/connect-twitter-185x100.png 185w, https://www.liveagent.es/wp/urlslab-download/b94a91b91b76a004ae257bc4a2c21609/connect-twitter-110x60.png 110w, https://www.liveagent.es/wp/urlslab-download/922d7238e198e649314b584b4a08cfb9/connect-twitter-485x263.png 485w, https://www.liveagent.es/wp/urlslab-download/a288cc7870b0c0228930a6c46cfd271d/connect-twitter-41x22.png 41w, https://www.liveagent.es/wp/urlslab-download/c6fe56abf09e7fbbfe0e2b9dbc6bc4da/connect-twitter-250x136.png 250w" urlslab-lazy="yes" sizes="(max-width: 3360px) 100vw, 3360px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/4a747d38ef120d140be5b74c0c17739f/connect-twitter.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="3360" height="1824" alt="" class="wp-image-206178" data-src="https://www.liveagent.es/wp/urlslab-download/016c389754bdee846498098361dcd8ac/connect-twitter.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="43"></picture></figure> <h2 class="wp-block-heading" id="how-can-you-benefit-from-the-universal-inbox">¿Cómo puedes beneficiarte de la bandeja de entrada universal?</h2> <ul class="wp-block-list"> <li>La bandeja de entrada unificada de LiveAgent puede ahorrarte tiempo y dinero, ya que tus agentes pasarán menos tiempo monitorizando una multitud de cuentas y dispositivos.</li> <li>Puede ayudarte a brindar soporte más rápido</li> <li>Puede ayudarte a brindar respuestas más personalizadas gracias a nuestro CRM integrado que está disponible cada vez que responde a las consultas de los clientes.</li> <li>Responder las consultas de los clientes a través de la bandeja de entrada universal de LiveAgent es más seguro ya que todos los <a href="https://www.liveagent.es/herramientas/campos-de-ticket/" title="Mejora tu servicio al cliente con LiveAgent creando campos de ticket personalizados para almacenar información adicional sobre clientes y sus consultas. Disfruta de una prueba gratuita de 14 días sin necesidad de tarjeta de crédito y descubre cómo estos campos pueden optimizar la eficiencia de tu soporte técnico." hreflang="es-ES" onover-preload="1">tickets</a> se almacenan en una bandeja de entrada universal compartida a la que pueden acceder todos <a href="https://www.liveagent.es/herramientas/agentes/" title="En LiveAgent los teleoperadores y representantes de los clientes con el rol de administrador podrán supervisar y configurar el sistema. Lea acerca de los tipos de usuario y más." hreflang="es-ES" onover-preload="1">los agentes de</a> soporte. Esto significa que no tiene que preocuparse por: <ul class="wp-block-list"> <li>Compartir credenciales de inicio de sesión de correo electrónico/Facebook/Instagram/Twitter con varios empleados</li> <li>Permanecer conectado en dispositivos públicos</li> <li>Perder dispositivos que están conectados a tu correo electrónico o cuentas de redes sociales</li> </ul> </li> <li>Ventaja competitiva– LiveAgent es una de las pocas bandejas de entrada universales que se integra tanto con Instagram, WhatsApp como con Viber.</li> </ul> <div class="Gutenberg"> <section class="SliderTestimonials SliderTestimonials--shadow Block"> <div class="wrapper"> </div> </section> </div> <h2 class="wp-block-heading" id="knowledge-base-resources">Recursos de la base de conocimiento</h2> <ul class="wp-block-list"> <li><p><a href="https://support.liveagent.com/904470-Agent-Accounts-Creation-and-Configuration-Overview?r=1" urlslab_href_old="https://support.liveagent.com/904470-Agents-and-users?_ga=2.34548903.742663152.1616402309-1215513769.1585658481" title="Agents are people who in the first place provide support services, but, depending on their competencies and workload, can also supervise, configure, and manage the system. Agents' accounts can be created, configured, and deleted from the Configuration > Agents section." hreflang="en-US">Cómo agregar agentes y usuarios</a></p></li> <li><p><a href="https://support.liveagent.com/458758-Email-accounts-configuration-introduction?r=1" urlslab_href_old="https://support.liveagent.com/458758-Configuring-Mail-accounts?_ga=2.34548903.742663152.1616402309-1215513769.1585658481" title="Easily configure email accounts in LiveAgent for seamless ticket processing and efficient multi-department support. Connect now!" hreflang="en-US">Configurar cuentas de correo</a></p></li> <li><p><a href="https://support.liveagent.com/373207-Creating-chat-buttons?r=1/" title="Create chat buttons with your LiveAgent. Our Video Setup in the article will help you. Follow our instructions step by step. It is so easy and simple." hreflang="en-US">Crear botones de chat</a></p></li> <li><p><a href="https://support.liveagent.com/645001-Twitter-account-integration?r=1" urlslab_href_old="https://support.liveagent.com/645001-Configuring-Twitter?_ga=2.34548903.742663152.1616402309-1215513769.1585658481" title="This article provides a comprehensive step-by-step guide on how to integrate a Twitter account into a LiveAgent account. It covers the process of connecting Twitter and LiveAgent, creating new Tweets from the LiveAgent panel, and setting parameters to fetch specific Tweets into LiveAgent. The guide also provides examples of commonly used queries for easy understanding." hreflang="en-US">Conectar Twitter</a></p></li> <li><p><a href="https://www.liveagent.es/integraciones/instagram/" title="LiveAgent le permite interactuar con tus clientes desde Instagram. Simplemente intégralo a través de Zapier y comienza a obtener beneficios." hreflang="es-ES" onover-preload="1">Conectar Instagram</a></p></li> <li><p><a href="https://www.liveagent.es/herramientas/viber/" title="LiveAgent ofrece una integración de Viber que permite a los usuarios responder fácilmente los mensajes de Viber desde su panel de LiveAgent." hreflang="es-ES" onover-preload="1">Conectar Viber</a></p></li> <li><p><a href="https://www.liveagent.es/integraciones/facebook/" title="Lleva a tus clientes de Facebook a LiveAgent con esta integración. Sigue cada comentario, publicación o respuesta en un cómodo software de asistencia técnica." hreflang="es-ES" onover-preload="1">Conectar Facebook </a></p></li> <li><p><a href="https://support.liveagent.com/857332-WhatsApp-integration-via-Twilio?r=1" urlslab_href_old="https://support.liveagent.com/857332-WhatsApp-integration-for-cloud-hosted-accounts-via-Twilio" title="Integrate WhatsApp via Twilio with LiveAgent for seamless communication. Benefit from cost-effectiveness and detailed setup guidance." hreflang="en-US">Conectar WhatsApp</a></p></li> <li><p><a href="https://support.liveagent.com/773213-Connecting-a-phone-number?r=1" urlslab_href_old="https://support.liveagent.com/773213-Numbers-section?_ga=2.62941609.742663152.1616402309-1215513769.1585658481https://support.liveagent.com/773213-Numbers-section?_ga=2.62941609.742663152.1616402309-1215513769.1585658481" title="This article provides detailed information on how to integrate a phone number with the call center feature in LiveAgent. The process involves connecting a number from a VoIP (Voice Over Internet Protocol) provider that supports SIP trunks. The article includes step-by-step instructions on how to add a new phone number to a LiveAgent account, a list of supported providers, and a guide on how to connect a number using a general option. It also includes tips on setting up welcome, offline, and queue recordings and IVR (interactive voice response) options." hreflang="en-US">Configurar el centro de llamadas</a></p></li> <li><p><a href="https://support.liveagent.com/383529-Customer-Portal-Overview--Configuration?r=1" urlslab_href_old="https://support.liveagent.com/383529-Customer-portal---Knowledge-base?_ga=2.34548903.742663152.1616402309-1215513769.1585658481" title="Customize your LiveAgent customer portal with themes, tracking codes, and chat functions. Create a knowledge base and manage tickets." hreflang="en-US">Crear un portal de clientes</a></p></li> </ul> <h2 class="wp-block-heading" id="ready-to-try-the-universal-inbox">¿Listo para probar la bandeja de entrada universal?</h2> <p></p><p>Descubre lo fácil que es brindar soporte personalizado, oportuno y experto con la bandeja de entrada universal de LiveAgent. <a href="https://www.liveagent.es/prueba/" title="¿Estás pensando en usar el software de soporte de LiveAgent? Rellena tus datos y comienza tu prueba gratuita, sin ataduras, sin necesidad de información de la tarjeta de crédito." hreflang="es-ES" onover-preload="1">Empieza hoy mismo tu prueba gratuita de 30 días.</a> No se requiere tarjeta de crédito.</p> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.liveagent.es/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Tired of managing multiple communication channels?</p> <p class="BlockDiscover__text">LiveAgent's Universal Inbox feature is your solution! Discover how you can effortlessly consolidate emails, chats, social media messages, and more in one unified inbox.</p> <div class="BlockDiscover__buttons"> <a href="/prueba/" class="Button Button--knockout" title="¿Estás pensando en usar el software de soporte de LiveAgent? Rellena tus datos y comienza tu prueba gratuita, sin ataduras, sin necesidad de información de la tarjeta de crédito." hreflang="es-ES" onover-preload="1"> <span>Try LiveAgent</span> </a> <a href="/demo/" class="Button Button--outline Button--outline__white" title="¿Quieres saber más sobre LiveAgent? Solicita una demostración gratuita para saber más sobre LiveAgent y cómo puede ayudarte a tener éxito." hreflang="es-ES" onover-preload="1"> <span>Reserve una demostración</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.es/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <div class="Urlslab-Faq urlslab-skip-faq" itemscope="" itemtype="https://schema.org/FAQPage"><h2 id="h-frequently-asked-questions">Frequently Asked Questions</h2><ul class="Urlslab-Faq__items"><li class="Urlslab-Faq__item" itemprop="mainEntity" itemscope="" itemtype="https://schema.org/Question"><h3 itemprop="name" id="h-qu-es-la-bandeja-de-entrada-universal">¿Qué es la bandeja de entrada universal?</h3><div class="Urlslab-Faq__outer-wrapper" itemprop="acceptedAnswer" itemscope="" itemtype="https://schema.org/Answer"><div class="Urlslab-Faq__inner-wrapper" itemprop="text"><p>Una bandeja de entrada universal es una bandeja de entrada unificada que te permite acceder a todos tus mensajes desde un solo lugar. La bandeja de entrada puede recoger y agilizar los correos electrónicos, las llamadas telefónicas, los mensajes de las redes sociales, los tickets de la <a href="https://www.liveagent.es/plantillas-correo-electronico/plantillas-de-base-de-conocimientos/" title="¿No sabes cómo empezar a construir tu base de conocimientos? Nuestra sencilla guía de base de conocimientos y nuestras plantillas te indicarán la dirección correcta." hreflang="es-ES" onover-preload="1">base de conocimientos</a> y los mensajes del <a href="https://www.liveagent.es/software-de-chat-en-vivo-gratuito/" title="Descubre el poder del software de chat en vivo gratuito de LiveAgent para mejorar la satisfacción del cliente y la productividad de tus agentes. Con el widget de chat más rápido del mercado, personalizable y adaptable al idioma, transforma visitantes en clientes rápidamente. Cree su cuenta gratuita y experimente una solución integral para gestionar todas las solicitudes de soporte en un solo lugar. ¡Optimiza tu servicio al cliente hoy mismo!" hreflang="es-ES" onover-preload="1">chat en directo</a> en un solo panel, lo que la convierte en una herramienta imprescindible para los <a href="https://www.liveagent.es/herramientas/departamentos/" title="Organiza tu soporte técnico con departamentos y envía los tickets a los agentes que estén mejor equipados para manejarlos." hreflang="es-ES" onover-preload="1">departamentos</a> de atención al cliente.</p></div></div></li><li class="Urlslab-Faq__item" itemprop="mainEntity" itemscope="" itemtype="https://schema.org/Question"><h3 itemprop="name" id="h-por-qu-la-bandeja-de-entrada-universal-es-una-caracter-stica-imprescindible-para-todas-las-empresas">¿Por qué la bandeja de entrada universal es una característica imprescindible para todas las empresas?</h3><div class="Urlslab-Faq__outer-wrapper" itemprop="acceptedAnswer" itemscope="" itemtype="https://schema.org/Answer"><div class="Urlslab-Faq__inner-wrapper" itemprop="text"><p>Porque agiliza todos los mensajes de varias cuentas y dispositivos en una sola bandeja de entrada y mantiene todas las consultas organizadas según la importancia y la fecha de recepción.</p></div></div></li><li class="Urlslab-Faq__item" itemprop="mainEntity" itemscope="" itemtype="https://schema.org/Question"><h3 itemprop="name" id="h-c-mo-puedes-beneficiarte-de-la-bandeja-de-entrada-universal">¿Cómo puedes beneficiarte de la bandeja de entrada universal?</h3><div class="Urlslab-Faq__outer-wrapper" itemprop="acceptedAnswer" itemscope="" itemtype="https://schema.org/Answer"><div class="Urlslab-Faq__inner-wrapper" itemprop="text"><p>La bandeja de entrada universal puede ahorrarte tiempo y dinero, ya que tus agentes pasarán menos tiempo supervisando una multitud de cuentas y dispositivos.</p></div></div></li></ul></div> <div class="Post__content__resources"> <div class="Post__sidebar__title h4">Artículos relacionados</div> <div class="SimilarSources"> <div class="urlslab-rel-res-items urlslab-rel-res-design-default urlslab-rel-res-items-with-image urlslab-rel-res-items-with-summary flowhunt-skip"><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.es/herramientas/campos-de-ticket/" title="Reúna más información sobre las entradas de sus clientes con la función de campos de entradas de LiveAgent. 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chatbotScriptSet ) { const chatbotScript = document.createElement('script'); chatbotScript.setAttribute('id', 'fh-chatbot-script'); chatbotScript.innerHTML = ` loadChatBot({ chatbotId: 'ee7cb389-4f00-441f-a287-07a43f72f1e3', workspaceId: '4d1adbc8-edfa-48c1-b93a-a8096d28f5e7', btnTarget: '#chatBot'}); `; document.querySelector('body').appendChild(chatbotScript); } const serviceStatus = await quStatusWidget.getStatus().then( ( result ) => { return displayStatusIndicator( result ); }); if ( serviceStatus === 'outage' ) { const statusInfoLink = statusInfo.querySelector(`[data-status^=${serviceStatus}]`); statusInfoLink.style.display = 'flex'; statusInfoLink.addEventListener( 'click', () => window.open( statusUrl, '_blank' ) ); } } }) const quStatusWidget = { statusJsonUrl: `${statusUrl}/status.json`, async fetchJson() { try { const data = await fetch(this.statusJsonUrl); return await data.json(); } catch (error) { console.log(error); } }, async getStatus() { const status = await this.fetchJson(); return status; } }; function displayStatusIndicator(serviceStatus) { let statusClass = 'ok'; if ( !serviceStatus ) { return 'unavailable'; } if (serviceStatus?.outages?.length > 0) { statusClass = 'outage'; } if (serviceStatus?.degradations?.length > 0) { statusClass = 'degradation'; } return statusClass; } function contactUsWhatsApp( element ) { const message = element.getAttribute( 'data-message' ); const number = '17862041375'; const whatsappLink = 'https://wa.me/' + number + '?text=' + encodeURIComponent( message ); window.open( whatsappLink, '_blank' ); } function contactUsMessenger() { const facebookLink = 'https://m.me/LiveAgent/'; window.open( facebookLink, '_blank' ); } </script> <script> const gtmChatButton = document.querySelector( ".ContactUs__menu--link.chat" ); const gtmNewsletterButton = document.querySelector( ".Newsletter__form button" ); if ( gtmChatButton !== null ) { gtmChatButton.addEventListener( "click", () => { window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'live_chat_contact' }); }); } if ( gtmNewsletterButton !== null ) { gtmNewsletterButton.addEventListener( "click", () => { window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'newsletter_subscription' }); }); } document.addEventListener( 'DOMContentLoaded', ( e ) => { if ( document.querySelector( '.Content .yoast-table-of-contents' ) ) { const heights = { placeholderHeight: 0, stickyHeaderHeight: 0 }; let checked = false; function updateHeights() { const placeholder = document.querySelector( '.compact-header__placeholder' ); const stickyHeader = document.querySelector( '.compact-header__placeholder .compact-header--sticky' ); if ( placeholder ) { heights.placeholderHeight = placeholder.offsetHeight; } if ( stickyHeader ) { heights.stickyHeaderHeight = stickyHeader.offsetHeight; } } function checkScroll() { if ( ! checked && window.scrollY >= heights.placeholderHeight * 2 ) { updateHeights(); checked = true; window.removeEventListener( 'scroll', checkScroll ); } } function handleLinkClick( event ) { event.preventDefault(); const targetId = this.getAttribute( 'href' ).substring( 1 ); const targetElement = document.getElementById( targetId ); if ( targetElement ) { const { placeholderHeight, stickyHeaderHeight } = heights; const defaultSubHeaderHeight = 73; const offset = stickyHeaderHeight || defaultSubHeaderHeight; const targetPosition = targetElement.offsetTop + placeholderHeight - offset; window.scrollTo( { top: targetPosition, behavior: 'smooth' } ); } } updateHeights(); window.addEventListener( 'scroll', checkScroll ); document.querySelectorAll( '.yoast-table-of-contents li a' ).forEach( ( link ) => link.addEventListener( 'click', handleLinkClick ) ); } } ); </script> </body> </html>