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_ngcontent-ng-c3070056591="" d="M0,0 L768,0 L768,52 C639.55481,70.6666667 511.388143,80 383.5,80 C255.611857,80 127.778523,70.6666667 0,52 L0,0 Z" fill="currentColor" class="header-flares__large"/><path _ngcontent-ng-c3070056591="" d="M192,0 L768,0 L768,21.5 C674.866667,48.5 586.7,62 503.5,62 C375.5,62 271.666667,41.3333333 192,0 Z" fill="currentColor" class="header-flares__small"/></svg><svg _ngcontent-ng-c3070056591="" preserveAspectRatio="none" viewBox="0 0 1440 100" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" role="img" class="header-flares__shapes header-flares__shapes--lg"><path _ngcontent-ng-c3070056591="" d="M0,0 L1440,0 L1440,76 C1200,92 960,100 720,100 C480,100 240,92 0,76 L0,0 Z" fill="currentColor" class="header-flares__large"/><path _ngcontent-ng-c3070056591="" d="M360,0 L1440,0 L1440,40 C1259.23079,64 1088.10174,76 926.612847,76 C678.168403,76 489.297454,50.6666667 360,0 Z" fill="currentColor" class="header-flares__small"/></svg></div></div></div></vo-header-decoration><app-dynamo-navigation _ngcontent-ng-c906890811 _nghost-ng-c1684073588><vo-sidenav _ngcontent-ng-c1684073588 _nghost-ng-c4078052029><div _ngcontent-ng-c4078052029 data-testid="sidenav-closed" class="sidenav--closed"><div _ngcontent-ng-c4078052029 data-testid="sidenav" class="sidenav"><div _ngcontent-ng-c4078052029 data-testid="sidenav-menu" class="sidenav__menu" tabindex="-1"><div _ngcontent-ng-c4078052029 data-testid="sidenav-sections" class="sidenav__sections" style="--sidenav-section-translate-multiplyer: -1;"><vo-sidenav-section _ngcontent-ng-c1684073588 tabindex="-1" _nghost-ng-c2693967585 aria-label="Main menu" class="sidenav__section sidenav__section--hidden"><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-prefix" class="sidenav-panel__prefix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelprefix _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FarHouse" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FarHouse" viewBox="0 0 576 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M303.5 5.7c-9-7.6-22.1-7.6-31.1 0l-264 224c-10.1 8.6-11.3 23.7-2.8 33.8s23.7 11.3 33.8 2.8L64 245.5V432c0 44.2 35.8 80 80 80h288c44.2 0 80-35.8 80-80V245.5l24.5 20.8c10.1 8.6 25.3 7.3 33.8-2.8s7.3-25.3-2.8-33.8l-264-224zM112 432V204.8L288 55.5l176 149.3V432c0 17.7-14.3 32-32 32h-48V312c0-22.1-17.9-40-40-40H232c-22.1 0-40 17.9-40 40v152h-48c-17.7 0-32-14.3-32-32zm128 32V320h96v144h-96z"/></svg></span></vo-icon></span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Home </span></a></vo-sidenav-section><vo-sidenav-section _ngcontent-ng-c1684073588 tabindex="-1" _nghost-ng-c2693967585 aria-label="Main menu" class="sidenav__section sidenav__section--hidden"><div _ngcontent-ng-c2693967585 data-testid="sidenav-section-title" class="sidenav__section-title"><h2 _ngcontent-ng-c2693967585 vo-text weight="bold" _nghost-ng-c638324467 class="type type--color-default type--size-T300 type--weight-bold"> Our Products </h2></div><ul _ngcontent-ng-c1684073588 vo-list _nghost-ng-c1166452113 class="list list--ul list--no-marker"><li _ngcontent-ng-c1684073588><button _ngcontent-ng-c1684073588 vo-sidenav-panel vosidenavnavigation _nghost-ng-c1661924767 tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-prefix" class="sidenav-panel__prefix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelprefix _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FarBolt" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FarBolt" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M321.7 0c19.1 0 32.9 18.3 27.6 36.6L295.8 224H381c19.3 0 34.9 15.6 34.9 34.9 0 10.3-4.5 20-12.3 26.6L144.9 505.2c-5.2 4.4-11.8 6.8-18.6 6.8-19.1 0-32.9-18.3-27.6-36.6L152.2 288H65.7C47.1 288 32 272.9 32 254.3c0-9.9 4.3-19.2 11.8-25.6L303.1 6.9c5.2-4.5 11.8-6.9 18.6-6.9zm-36.1 85L104.4 240H184c7.5 0 14.6 3.5 19.2 9.5s6 13.8 3.9 21l-44.8 157L345.5 272H264c-7.5 0-14.6-3.5-19.2-9.5s-6-13.8-3.9-21L285.6 85z"/></svg></span></vo-icon></span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Broadband </span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-suffix" class="sidenav-panel__suffix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelsuffix icon="ChevronRight" size="sm" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronRight" class="icon icon--size-sm icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronRight" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z"/></svg></span></vo-icon></span></button><vo-sidenav-section _ngcontent-ng-c1684073588 tabindex="-1" _nghost-ng-c2693967585 aria-label="6972c91f-8b6a-4025-8ae3-b90dcf1ad619" class="sidenav__section sidenav__section--hidden sidenav__section--sub-section"><div _ngcontent-ng-c2693967585 data-testid="sidenav-section-navigation" class="sidenav__section-navigation"><button _ngcontent-ng-c1684073588 vo-sidenav-panel variant="secondary" vosidenavnavigation _nghost-ng-c1661924767 tabindex="-1" class="sidenav-panel sidenav-panel--secondary"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-prefix" class="sidenav-panel__prefix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelprefix icon="ChevronLeft" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronLeft" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronLeft" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M9.4 233.4c-12.5 12.5-12.5 32.8 0 45.3l192 192c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3L77.3 256 246.6 86.6c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0l-192 192z"/></svg></span></vo-icon></span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Main Menu </span></button></div><div _ngcontent-ng-c2693967585 data-testid="sidenav-section-title" class="sidenav__section-title"><h2 _ngcontent-ng-c2693967585 vo-text weight="bold" _nghost-ng-c638324467 class="type type--color-default type--size-T300 type--weight-bold"> Broadband </h2></div><ul _ngcontent-ng-c1684073588 vo-list _nghost-ng-c1166452113 class="list list--ul list--no-marker"><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/broadband/broadband-and-tv" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Broadband and TV </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/broadband/broadband-only" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Broadband only </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/broadband/student" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Student broadband </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/broadband" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Broadband </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/broadband/packages" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Broadband, TV and phone </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/broadband/broadband-and-phone" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Broadband and phone </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/broadband/fibre" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Fibre </span></a></li></ul></vo-sidenav-section></li><li _ngcontent-ng-c1684073588><button _ngcontent-ng-c1684073588 vo-sidenav-panel vosidenavnavigation _nghost-ng-c1661924767 tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-prefix" class="sidenav-panel__prefix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelprefix _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FarTv" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FarTv" viewBox="0 0 640 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M64 48c-8.8 0-16 7.2-16 16v288c0 8.8 7.2 16 16 16h512c8.8 0 16-7.2 16-16V64c0-8.8-7.2-16-16-16H64zM0 64C0 28.7 28.7 0 64 0h512c35.3 0 64 28.7 64 64v288c0 35.3-28.7 64-64 64H64c-35.3 0-64-28.7-64-64V64zm120 400h400c13.3 0 24 10.7 24 24s-10.7 24-24 24H120c-13.3 0-24-10.7-24-24s10.7-24 24-24z"/></svg></span></vo-icon></span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> TV </span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-suffix" class="sidenav-panel__suffix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelsuffix icon="ChevronRight" size="sm" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronRight" class="icon icon--size-sm icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronRight" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z"/></svg></span></vo-icon></span></button><vo-sidenav-section _ngcontent-ng-c1684073588 tabindex="-1" _nghost-ng-c2693967585 aria-label="c24df245-db36-4704-9fa8-451f72a15fd7" class="sidenav__section sidenav__section--hidden sidenav__section--sub-section"><div _ngcontent-ng-c2693967585 data-testid="sidenav-section-navigation" class="sidenav__section-navigation"><button _ngcontent-ng-c1684073588 vo-sidenav-panel variant="secondary" vosidenavnavigation _nghost-ng-c1661924767 tabindex="-1" class="sidenav-panel sidenav-panel--secondary"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-prefix" class="sidenav-panel__prefix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelprefix icon="ChevronLeft" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronLeft" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronLeft" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M9.4 233.4c-12.5 12.5-12.5 32.8 0 45.3l192 192c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3L77.3 256 246.6 86.6c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0l-192 192z"/></svg></span></vo-icon></span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Main Menu </span></button></div><div _ngcontent-ng-c2693967585 data-testid="sidenav-section-title" class="sidenav__section-title"><h2 _ngcontent-ng-c2693967585 vo-text weight="bold" _nghost-ng-c638324467 class="type type--color-default type--size-T300 type--weight-bold"> TV </h2></div><ul _ngcontent-ng-c1684073588 vo-list _nghost-ng-c1166452113 class="list list--ul list--no-marker"><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/tv" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> TV </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/broadband/broadband-and-tv" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> TV and broadband </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/broadband/packages" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> TV, broadband and phone </span></a></li></ul></vo-sidenav-section></li><li _ngcontent-ng-c1684073588><button _ngcontent-ng-c1684073588 vo-sidenav-panel vosidenavnavigation _nghost-ng-c1661924767 tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-prefix" class="sidenav-panel__prefix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelprefix _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FarPhone" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FarPhone" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M375.8 275.2c-16.4-7-35.4-2.4-46.7 11.4l-33.2 40.6c-46-26.7-84.4-65.1-111.1-111.1l40.5-33.1c13.8-11.3 18.5-30.3 11.4-46.7l-48-112C181.2 6.7 162.3-3.1 143.6.9l-112 24C13.2 28.8 0 45.1 0 64c0 231.2 175.2 421.6 400.1 445.5 9.8 1 19.6 1.8 29.6 2.2h.1c6.1.2 12.1.4 18.2.4 18.9 0 35.2-13.2 39.1-31.6l24-112c4-18.7-5.8-37.6-23.4-45.1l-112-48zM441.5 464c-215.7-3.5-390-177.8-393.4-393.5l99.2-21.3 43 100.4-35.9 29.4c-18.2 14.9-22.9 40.8-11.1 61.2 30.9 53.3 75.3 97.7 128.6 128.6 20.4 11.8 46.3 7.1 61.2-11.1l29.4-35.9 100.4 43-21.4 99.2zM48 64"/></svg></span></vo-icon></span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Landline </span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-suffix" class="sidenav-panel__suffix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelsuffix icon="ChevronRight" size="sm" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronRight" class="icon icon--size-sm icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronRight" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z"/></svg></span></vo-icon></span></button><vo-sidenav-section _ngcontent-ng-c1684073588 tabindex="-1" _nghost-ng-c2693967585 aria-label="b6400fa0-4d13-413b-8a35-ca8b8e71186c" class="sidenav__section sidenav__section--hidden sidenav__section--sub-section"><div _ngcontent-ng-c2693967585 data-testid="sidenav-section-navigation" class="sidenav__section-navigation"><button _ngcontent-ng-c1684073588 vo-sidenav-panel variant="secondary" vosidenavnavigation _nghost-ng-c1661924767 tabindex="-1" class="sidenav-panel sidenav-panel--secondary"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-prefix" class="sidenav-panel__prefix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelprefix icon="ChevronLeft" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronLeft" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronLeft" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M9.4 233.4c-12.5 12.5-12.5 32.8 0 45.3l192 192c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3L77.3 256 246.6 86.6c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0l-192 192z"/></svg></span></vo-icon></span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Main Menu </span></button></div><div _ngcontent-ng-c2693967585 data-testid="sidenav-section-title" class="sidenav__section-title"><h2 _ngcontent-ng-c2693967585 vo-text weight="bold" _nghost-ng-c638324467 class="type type--color-default type--size-T300 type--weight-bold"> Landline </h2></div><ul _ngcontent-ng-c1684073588 vo-list _nghost-ng-c1166452113 class="list list--ul list--no-marker"><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/landline" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Landline </span></a></li></ul></vo-sidenav-section></li><li _ngcontent-ng-c1684073588><button _ngcontent-ng-c1684073588 vo-sidenav-panel vosidenavnavigation _nghost-ng-c1661924767 tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-prefix" class="sidenav-panel__prefix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelprefix _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FarMobile" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FarMobile" viewBox="0 0 384 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M80 48c-8.8 0-16 7.2-16 16v384c0 8.8 7.2 16 16 16h224c8.8 0 16-7.2 16-16V64c0-8.8-7.2-16-16-16H80zM16 64C16 28.7 44.7 0 80 0h224c35.3 0 64 28.7 64 64v384c0 35.3-28.7 64-64 64H80c-35.3 0-64-28.7-64-64V64zm144 336h64c8.8 0 16 7.2 16 16s-7.2 16-16 16h-64c-8.8 0-16-7.2-16-16s7.2-16 16-16z"/></svg></span></vo-icon></span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Mobile </span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-suffix" class="sidenav-panel__suffix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelsuffix icon="ChevronRight" size="sm" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronRight" class="icon icon--size-sm icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronRight" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z"/></svg></span></vo-icon></span></button><vo-sidenav-section _ngcontent-ng-c1684073588 tabindex="-1" _nghost-ng-c2693967585 aria-label="9817cdb2-1d4e-4f93-815d-4897ba77b7ab" class="sidenav__section sidenav__section--hidden sidenav__section--sub-section"><div _ngcontent-ng-c2693967585 data-testid="sidenav-section-navigation" class="sidenav__section-navigation"><button _ngcontent-ng-c1684073588 vo-sidenav-panel variant="secondary" vosidenavnavigation _nghost-ng-c1661924767 tabindex="-1" class="sidenav-panel sidenav-panel--secondary"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-prefix" class="sidenav-panel__prefix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelprefix icon="ChevronLeft" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronLeft" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronLeft" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M9.4 233.4c-12.5 12.5-12.5 32.8 0 45.3l192 192c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3L77.3 256 246.6 86.6c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0l-192 192z"/></svg></span></vo-icon></span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Main Menu </span></button></div><div _ngcontent-ng-c2693967585 data-testid="sidenav-section-title" class="sidenav__section-title"><h2 _ngcontent-ng-c2693967585 vo-text weight="bold" _nghost-ng-c638324467 class="type type--color-default type--size-T300 type--weight-bold"> Mobile </h2></div><ul _ngcontent-ng-c1684073588 vo-list _nghost-ng-c1166452113 class="list list--ul list--no-marker"><li _ngcontent-ng-c1684073588><button _ngcontent-ng-c1684073588 vo-sidenav-panel vosidenavnavigation _nghost-ng-c1661924767 tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Shop Mobile Plans </span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-suffix" class="sidenav-panel__suffix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelsuffix icon="ChevronRight" size="sm" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronRight" class="icon icon--size-sm icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronRight" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z"/></svg></span></vo-icon></span></button><vo-sidenav-section _ngcontent-ng-c1684073588 tabindex="-1" _nghost-ng-c2693967585 aria-label="caea262f-0201-410a-97c5-90851fd91111" class="sidenav__section sidenav__section--hidden sidenav__section--sub-section"><div _ngcontent-ng-c2693967585 data-testid="sidenav-section-navigation" class="sidenav__section-navigation"><button _ngcontent-ng-c1684073588 vo-sidenav-panel variant="secondary" vosidenavnavigation _nghost-ng-c1661924767 tabindex="-1" class="sidenav-panel sidenav-panel--secondary"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-prefix" class="sidenav-panel__prefix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelprefix icon="ChevronLeft" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronLeft" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronLeft" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M9.4 233.4c-12.5 12.5-12.5 32.8 0 45.3l192 192c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3L77.3 256 246.6 86.6c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0l-192 192z"/></svg></span></vo-icon></span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Mobile </span></button></div><div _ngcontent-ng-c2693967585 data-testid="sidenav-section-title" class="sidenav__section-title"><h2 _ngcontent-ng-c2693967585 vo-text weight="bold" _nghost-ng-c638324467 class="type type--color-default type--size-T300 type--weight-bold"> Shop Mobile Plans </h2></div><ul _ngcontent-ng-c1684073588 vo-list _nghost-ng-c1166452113 class="list list--ul list--no-marker"><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/mobile" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Virgin Mobile </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/mobile/pay-monthly" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Pay Monthly Phones </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/mobile/sim-only" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Pay Monthly SIMs </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/mobile/upgrade" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Upgrade </span></a></li></ul></vo-sidenav-section></li><li _ngcontent-ng-c1684073588><button _ngcontent-ng-c1684073588 vo-sidenav-panel vosidenavnavigation _nghost-ng-c1661924767 tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Shop O2 Plans </span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-suffix" class="sidenav-panel__suffix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelsuffix icon="ChevronRight" size="sm" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronRight" class="icon icon--size-sm icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronRight" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z"/></svg></span></vo-icon></span></button><vo-sidenav-section _ngcontent-ng-c1684073588 tabindex="-1" _nghost-ng-c2693967585 aria-label="6193e327-d0cb-40c0-a1a7-aa6b2cd1aef0" class="sidenav__section sidenav__section--hidden sidenav__section--sub-section"><div _ngcontent-ng-c2693967585 data-testid="sidenav-section-navigation" class="sidenav__section-navigation"><button _ngcontent-ng-c1684073588 vo-sidenav-panel variant="secondary" vosidenavnavigation _nghost-ng-c1661924767 tabindex="-1" class="sidenav-panel sidenav-panel--secondary"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-prefix" class="sidenav-panel__prefix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelprefix icon="ChevronLeft" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronLeft" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronLeft" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M9.4 233.4c-12.5 12.5-12.5 32.8 0 45.3l192 192c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3L77.3 256 246.6 86.6c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0l-192 192z"/></svg></span></vo-icon></span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Mobile </span></button></div><div _ngcontent-ng-c2693967585 data-testid="sidenav-section-title" class="sidenav__section-title"><h2 _ngcontent-ng-c2693967585 vo-text weight="bold" _nghost-ng-c638324467 class="type type--color-default type--size-T300 type--weight-bold"> Shop O2 Plans </h2></div><ul _ngcontent-ng-c1684073588 vo-list _nghost-ng-c1166452113 class="list list--ul list--no-marker"><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.o2.co.uk/shop/phones?cm_mmc=vmreferral-_-nav" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Phones </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.o2.co.uk/shop/sim-cards/sim-only-deals?cm_mmc=vmreferral-_-nav" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> SIM Only Deals </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.o2.co.uk/shop/sim-cards/pay-as-you-go?cm_mmc=vmreferral-_-nav" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Pay As You Go SIMs </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.o2.co.uk/shop/tablets?cm_mmc=vmreferral-_-nav" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Tablets </span></a></li></ul></vo-sidenav-section></li></ul></vo-sidenav-section></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmediabusiness.co.uk/small-business/?CMP=ext_b2c_chal_hp_tp" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> For Business </span></a></li></ul></vo-sidenav-section><vo-sidenav-section _ngcontent-ng-c1684073588 tabindex="-1" _nghost-ng-c2693967585 aria-label="Main menu" class="sidenav__section sidenav__section--hidden"><div _ngcontent-ng-c2693967585 data-testid="sidenav-section-title" class="sidenav__section-title"><h2 _ngcontent-ng-c2693967585 vo-text weight="bold" _nghost-ng-c638324467 class="type type--color-default type--size-T300 type--weight-bold"> Other Stuff </h2></div><ul _ngcontent-ng-c1684073588 vo-list _nghost-ng-c1166452113 class="list list--ul list--no-marker"><li _ngcontent-ng-c1684073588><button _ngcontent-ng-c1684073588 vo-sidenav-panel vosidenavnavigation _nghost-ng-c1661924767 tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-prefix" class="sidenav-panel__prefix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelprefix _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FarEye" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FarEye" viewBox="0 0 576 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M288 80c-65.2 0-118.8 29.6-159.9 67.7C89.6 183.5 63 226 49.4 256 63 286 89.6 328.5 128 364.3c41.2 38.1 94.8 67.7 160 67.7s118.8-29.6 159.9-67.7C486.4 328.5 513 286 526.6 256c-13.6-30-40.2-72.5-78.6-108.3C406.8 109.6 353.2 80 288 80zM95.4 112.6C142.5 68.8 207.2 32 288 32s145.5 36.8 192.6 80.6c46.8 43.5 78.1 95.4 93 131.1 3.3 7.9 3.3 16.7 0 24.6-14.9 35.7-46.2 87.7-93 131.1C433.5 443.2 368.8 480 288 480s-145.5-36.8-192.6-80.6C48.6 356 17.3 304 2.5 268.3c-3.3-7.9-3.3-16.7 0-24.6C17.3 208 48.6 156 95.4 112.6zM288 336c44.2 0 80-35.8 80-80s-35.8-80-80-80h-2c1.3 5.1 2 10.5 2 16 0 35.3-28.7 64-64 64-5.5 0-10.9-.7-16-2v2c0 44.2 35.8 80 80 80zm0-208a128 128 0 1 1 0 256 128 128 0 1 1 0-256z"/></svg></span></vo-icon></span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> What to Watch </span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-suffix" class="sidenav-panel__suffix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelsuffix icon="ChevronRight" size="sm" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronRight" class="icon icon--size-sm icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronRight" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z"/></svg></span></vo-icon></span></button><vo-sidenav-section _ngcontent-ng-c1684073588 tabindex="-1" _nghost-ng-c2693967585 aria-label="aa3512de-976e-4b81-ac79-a7407b7afc64" class="sidenav__section sidenav__section--hidden sidenav__section--sub-section"><div _ngcontent-ng-c2693967585 data-testid="sidenav-section-navigation" class="sidenav__section-navigation"><button _ngcontent-ng-c1684073588 vo-sidenav-panel variant="secondary" vosidenavnavigation _nghost-ng-c1661924767 tabindex="-1" class="sidenav-panel sidenav-panel--secondary"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-prefix" class="sidenav-panel__prefix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelprefix icon="ChevronLeft" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronLeft" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronLeft" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M9.4 233.4c-12.5 12.5-12.5 32.8 0 45.3l192 192c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3L77.3 256 246.6 86.6c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0l-192 192z"/></svg></span></vo-icon></span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Main Menu </span></button></div><div _ngcontent-ng-c2693967585 data-testid="sidenav-section-title" class="sidenav__section-title"><h2 _ngcontent-ng-c2693967585 vo-text weight="bold" _nghost-ng-c638324467 class="type type--color-default type--size-T300 type--weight-bold"> What to Watch </h2></div><ul _ngcontent-ng-c1684073588 vo-list _nghost-ng-c1166452113 class="list list--ul list--no-marker"><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/virgin-tv-edit" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> TV Edit </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel 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16.1-.8.2-1.6.3-2.4.5-4.4.8-8.7 1.5-13.2 1.9-.2 0-.5.1-.7.1-5.1.5-10.2.8-15.3.8-6.5 0-12.3-3.9-14.8-9.9S0 457.4 4.5 452.8c4.1-4.2 7.8-8.7 11.3-13.5 1.7-2.3 3.3-4.6 4.8-6.9.1-.2.2-.3.3-.5z"/></svg></span></vo-icon></span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Help & Support </span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-suffix" class="sidenav-panel__suffix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelsuffix icon="ChevronRight" size="sm" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronRight" class="icon icon--size-sm icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronRight" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 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data-testid="sidenav-panel-text" class="sidenav-panel__text"> Broadband Help </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/help" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Help & Support </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/help/landline" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Landline Help </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/help/mobile" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Mobile Help </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/help/tv" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> TV Help </span></a></li></ul></vo-sidenav-section></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/blog" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Blog </span></a></li></ul></vo-sidenav-section></div></div></div></div></vo-sidenav></app-dynamo-navigation></app-dynamo-header></app-dynamo-fragment></app-dynamo-content-fragment></div><main _ngcontent-ng-c872739765 class="page__body"><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-2xl section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-breadcrumbs _nghost-ng-c702755879><vo-breadcrumbs _ngcontent-ng-c702755879 _nghost-ng-c432819869 class="breadcrumbs"><div _ngcontent-ng-c432819869 data-testid="breadcrumbs-content" class="breadcrumbs__content"><ol _ngcontent-ng-c432819869 data-testid="breadcrumbs-list" class="breadcrumbs__list"><li _ngcontent-ng-c432819869 data-testid="breadcrumbs-item" class="breadcrumbs__list-item"><a _ngcontent-ng-c702755879 vo-anchor href="/" color="inherit" decoration="none" _nghost-ng-c864204228 class="anchor anchor--color-inherit anchor--has-icon anchor--icon-only anchor--decoration-none"><span _ngcontent-ng-c864204228 class="anchor__text"> Home </span><span _ngcontent-ng-c864204228 class="anchor__icon"><vo-icon _ngcontent-ng-c702755879 icon="Home" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasHouse" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasHouse" viewBox="0 0 576 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M575.8 255.5c0 18-15 32.1-32 32.1h-32l.7 160.2c0 2.7-.2 5.4-.5 8.1V472c0 22.1-17.9 40-40 40h-16c-1.1 0-2.2 0-3.3-.1-1.4.1-2.8.1-4.2.1H392c-22.1 0-40-17.9-40-40v-88c0-17.7-14.3-32-32-32h-64c-17.7 0-32 14.3-32 32v88c0 22.1-17.9 40-40 40h-55.9c-1.5 0-3-.1-4.5-.2-1.2.1-2.4.2-3.6.2h-16c-22.1 0-40-17.9-40-40V360c0-.9 0-1.9.1-2.8v-69.6H32c-18 0-32-14-32-32.1 0-9 3-17 10-24L266.4 8c7-7 15-8 22-8s15 2 21 7l255.4 224.5c8 7 12 15 11 24z"/></svg></span></vo-icon></span></a></li><li _ngcontent-ng-c432819869 data-testid="breadcrumbs-item" class="breadcrumbs__list-item"><vo-icon _ngcontent-ng-c432819869 data-testid="breadcrumb-icon" icon="ChevronRight" size="sm" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronRight" class="icon icon--size-sm icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronRight" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z"/></svg></span></vo-icon><a _ngcontent-ng-c702755879 vo-anchor color="inherit" size="sm" _nghost-ng-c864204228 href="/help/" class="anchor anchor--size-sm anchor--color-inherit"><span _ngcontent-ng-c864204228 class="anchor__text"> Help </span></a></li><li _ngcontent-ng-c432819869 data-testid="breadcrumbs-item" class="breadcrumbs__list-item"><vo-icon _ngcontent-ng-c432819869 data-testid="breadcrumb-icon" icon="ChevronRight" size="sm" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronRight" class="icon icon--size-sm icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronRight" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z"/></svg></span></vo-icon><p _ngcontent-ng-c702755879 vo-text size="T200" color="inherit" _nghost-ng-c638324467 class="type type--color-inherit type--size-T200 type--weight-regular"> How to make a complaint </p></li></ol></div></vo-breadcrumbs></app-dynamo-breadcrumbs></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--reduced-spacing-top section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-text _nghost-ng-c1415793837 id="f603803c-0a40-4033-84ff-94a208547f1d"><h1 _ngcontent-ng-c1415793837 vo-text _nghost-ng-c638324467 class="type type--size-T700 type--margin-bottom type--weight-heavy"> How to make a complaint </h1><vo-content _ngcontent-ng-c1415793837 _nghost-ng-c1001680157 class="content"><p _ngcontent-ng-c1001680157>Is something about our services making you unhappy? We're here to help and want to put it right as soon as possible.</p></vo-content></app-dynamo-text></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--variant-secondary section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-text _nghost-ng-c1415793837 id="3fe4ddca-303c-4134-aaeb-7230864880eb"><h2 _ngcontent-ng-c1415793837 vo-text _nghost-ng-c638324467 class="type type--size-T500 type--margin-bottom type--weight-bold type--align-center"> We recommend checking out our help pages first before getting in touch. </h2><vo-content _ngcontent-ng-c1415793837 _nghost-ng-c1001680157 class="content--align-center content"><p _ngcontent-ng-c1001680157>We have support articles covering a whole range of subjects, and you could find just what you need to fix the issue yourself. It's quick, easy and saves you from having to make a phone call or waiting for that email reply.</p></vo-content></app-dynamo-text><app-dynamo-button _nghost-ng-c3059916716 class="dynamo-button--align-centre"><a _ngcontent-ng-c3059916716 vo-button _nghost-ng-c3526260889 href="https://www.virginmedia.com/help" class="button button--secondary"><span _ngcontent-ng-c3526260889 class="button__text"> Check out our help pages </span></a></app-dynamo-button></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-lg section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-text _nghost-ng-c1415793837 id="ac1fdf55-ef05-41ba-a42d-8ff0970afab6"><h2 _ngcontent-ng-c1415793837 vo-text _nghost-ng-c638324467 class="type type--size-T600 type--weight-bold"> In this article </h2></app-dynamo-text><app-dynamo-links-list _nghost-ng-c80026267><ul _ngcontent-ng-c80026267 vo-list _nghost-ng-c1166452113 class="list list--ul"><li _ngcontent-ng-c80026267><a _ngcontent-ng-c80026267 vo-anchor routerlink="." decoration="hover" class="link anchor anchor--has-icon anchor--decoration-hover" _nghost-ng-c864204228 href="/help/complaints#9954e263-bf20-4edc-8812-0454d71efacd"><span _ngcontent-ng-c864204228 class="anchor__text"> How to complain to Virgin Media </span><span _ngcontent-ng-c864204228 class="anchor__icon"><vo-icon _ngcontent-ng-c80026267 icon="FasChevronsDown" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronsDown" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronsDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M278.6 470.6c-12.5 12.5-32.8 12.5-45.3 0l-192-192c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L256 402.7l169.4-169.3c12.5-12.5 32.8-12.5 45.3 0s12.5 32.8 0 45.3l-192 192zm192-384-192 192c-12.5 12.5-32.8 12.5-45.3 0l-192-192c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L256 210.7 425.4 41.4c12.5-12.5 32.8-12.5 45.3 0s12.5 32.8 0 45.3z"/></svg></span></vo-icon></span></a></li><li _ngcontent-ng-c80026267><a _ngcontent-ng-c80026267 vo-anchor routerlink="." decoration="hover" class="link anchor anchor--has-icon anchor--decoration-hover" _nghost-ng-c864204228 href="/help/complaints#e20da317-2014-4e86-aacb-b21b113fb23f"><span _ngcontent-ng-c864204228 class="anchor__text"> How to track your complaint </span><span _ngcontent-ng-c864204228 class="anchor__icon"><vo-icon _ngcontent-ng-c80026267 icon="FasChevronsDown" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronsDown" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronsDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M278.6 470.6c-12.5 12.5-32.8 12.5-45.3 0l-192-192c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L256 402.7l169.4-169.3c12.5-12.5 32.8-12.5 45.3 0s12.5 32.8 0 45.3l-192 192zm192-384-192 192c-12.5 12.5-32.8 12.5-45.3 0l-192-192c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L256 210.7 425.4 41.4c12.5-12.5 32.8-12.5 45.3 0s12.5 32.8 0 45.3z"/></svg></span></vo-icon></span></a></li><li _ngcontent-ng-c80026267><a _ngcontent-ng-c80026267 vo-anchor routerlink="." decoration="hover" class="link anchor anchor--has-icon anchor--decoration-hover" _nghost-ng-c864204228 href="/help/complaints#08851218-0b19-44f3-b372-946a2fc671ac"><span _ngcontent-ng-c864204228 class="anchor__text"> Resolving a complaint </span><span _ngcontent-ng-c864204228 class="anchor__icon"><vo-icon _ngcontent-ng-c80026267 icon="FasChevronsDown" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronsDown" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronsDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M278.6 470.6c-12.5 12.5-32.8 12.5-45.3 0l-192-192c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L256 402.7l169.4-169.3c12.5-12.5 32.8-12.5 45.3 0s12.5 32.8 0 45.3l-192 192zm192-384-192 192c-12.5 12.5-32.8 12.5-45.3 0l-192-192c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L256 210.7 425.4 41.4c12.5-12.5 32.8-12.5 45.3 0s12.5 32.8 0 45.3z"/></svg></span></vo-icon></span></a></li><li _ngcontent-ng-c80026267><a _ngcontent-ng-c80026267 vo-anchor routerlink="." decoration="hover" class="link anchor anchor--has-icon anchor--decoration-hover" _nghost-ng-c864204228 href="/help/complaints#72b3c991-3ffa-45a4-bec4-73d3ea71bff4"><span _ngcontent-ng-c864204228 class="anchor__text"> Independent Adjudication </span><span _ngcontent-ng-c864204228 class="anchor__icon"><vo-icon _ngcontent-ng-c80026267 icon="FasChevronsDown" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronsDown" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronsDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M278.6 470.6c-12.5 12.5-32.8 12.5-45.3 0l-192-192c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L256 402.7l169.4-169.3c12.5-12.5 32.8-12.5 45.3 0s12.5 32.8 0 45.3l-192 192zm192-384-192 192c-12.5 12.5-32.8 12.5-45.3 0l-192-192c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L256 210.7 425.4 41.4c12.5-12.5 32.8-12.5 45.3 0s12.5 32.8 0 45.3z"/></svg></span></vo-icon></span></a></li><li _ngcontent-ng-c80026267><a _ngcontent-ng-c80026267 vo-anchor routerlink="." decoration="hover" class="link anchor anchor--has-icon anchor--decoration-hover" _nghost-ng-c864204228 href="/help/complaints#47b009a5-170f-4389-bae2-2660178dfd6c"><span _ngcontent-ng-c864204228 class="anchor__text"> How to get help with a broadband complaint </span><span _ngcontent-ng-c864204228 class="anchor__icon"><vo-icon _ngcontent-ng-c80026267 icon="FasChevronsDown" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronsDown" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronsDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M278.6 470.6c-12.5 12.5-32.8 12.5-45.3 0l-192-192c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L256 402.7l169.4-169.3c12.5-12.5 32.8-12.5 45.3 0s12.5 32.8 0 45.3l-192 192zm192-384-192 192c-12.5 12.5-32.8 12.5-45.3 0l-192-192c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L256 210.7 425.4 41.4c12.5-12.5 32.8-12.5 45.3 0s12.5 32.8 0 45.3z"/></svg></span></vo-icon></span></a></li><li _ngcontent-ng-c80026267><a _ngcontent-ng-c80026267 vo-anchor routerlink="." decoration="hover" class="link anchor anchor--has-icon anchor--decoration-hover" _nghost-ng-c864204228 href="/help/complaints#376bf4dc-5492-473e-90ba-f612801183a3"><span _ngcontent-ng-c864204228 class="anchor__text"> How to get help with a TV complaint </span><span _ngcontent-ng-c864204228 class="anchor__icon"><vo-icon _ngcontent-ng-c80026267 icon="FasChevronsDown" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronsDown" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronsDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M278.6 470.6c-12.5 12.5-32.8 12.5-45.3 0l-192-192c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L256 402.7l169.4-169.3c12.5-12.5 32.8-12.5 45.3 0s12.5 32.8 0 45.3l-192 192zm192-384-192 192c-12.5 12.5-32.8 12.5-45.3 0l-192-192c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L256 210.7 425.4 41.4c12.5-12.5 32.8-12.5 45.3 0s12.5 32.8 0 45.3z"/></svg></span></vo-icon></span></a></li><li _ngcontent-ng-c80026267><a _ngcontent-ng-c80026267 vo-anchor routerlink="." decoration="hover" class="link anchor anchor--has-icon anchor--decoration-hover" _nghost-ng-c864204228 href="/help/complaints#09bc2e79-e881-49dc-80e0-a36caf2091b6"><span _ngcontent-ng-c864204228 class="anchor__text"> How to get help with a landline complaint </span><span _ngcontent-ng-c864204228 class="anchor__icon"><vo-icon _ngcontent-ng-c80026267 icon="FasChevronsDown" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronsDown" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronsDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M278.6 470.6c-12.5 12.5-32.8 12.5-45.3 0l-192-192c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L256 402.7l169.4-169.3c12.5-12.5 32.8-12.5 45.3 0s12.5 32.8 0 45.3l-192 192zm192-384-192 192c-12.5 12.5-32.8 12.5-45.3 0l-192-192c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L256 210.7 425.4 41.4c12.5-12.5 32.8-12.5 45.3 0s12.5 32.8 0 45.3z"/></svg></span></vo-icon></span></a></li><li _ngcontent-ng-c80026267><a _ngcontent-ng-c80026267 vo-anchor routerlink="." decoration="hover" class="link anchor anchor--has-icon anchor--decoration-hover" _nghost-ng-c864204228 href="/help/complaints#52e341f3-73d2-4c79-9ed8-1e22288aa9d4"><span _ngcontent-ng-c864204228 class="anchor__text"> How to get help with a Virgin Media email complaint </span><span _ngcontent-ng-c864204228 class="anchor__icon"><vo-icon _ngcontent-ng-c80026267 icon="FasChevronsDown" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronsDown" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronsDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M278.6 470.6c-12.5 12.5-32.8 12.5-45.3 0l-192-192c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L256 402.7l169.4-169.3c12.5-12.5 32.8-12.5 45.3 0s12.5 32.8 0 45.3l-192 192zm192-384-192 192c-12.5 12.5-32.8 12.5-45.3 0l-192-192c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L256 210.7 425.4 41.4c12.5-12.5 32.8-12.5 45.3 0s12.5 32.8 0 45.3z"/></svg></span></vo-icon></span></a></li><li _ngcontent-ng-c80026267><a _ngcontent-ng-c80026267 vo-anchor routerlink="." decoration="hover" class="link anchor anchor--has-icon anchor--decoration-hover" _nghost-ng-c864204228 href="/help/complaints#eb27104d-e9e5-49b9-a579-48c7c55e7888"><span _ngcontent-ng-c864204228 class="anchor__text"> How to get help with an app complaint </span><span _ngcontent-ng-c864204228 class="anchor__icon"><vo-icon _ngcontent-ng-c80026267 icon="FasChevronsDown" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronsDown" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronsDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M278.6 470.6c-12.5 12.5-32.8 12.5-45.3 0l-192-192c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L256 402.7l169.4-169.3c12.5-12.5 32.8-12.5 45.3 0s12.5 32.8 0 45.3l-192 192zm192-384-192 192c-12.5 12.5-32.8 12.5-45.3 0l-192-192c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L256 210.7 425.4 41.4c12.5-12.5 32.8-12.5 45.3 0s12.5 32.8 0 45.3z"/></svg></span></vo-icon></span></a></li><li _ngcontent-ng-c80026267><a _ngcontent-ng-c80026267 vo-anchor routerlink="." decoration="hover" class="link anchor anchor--has-icon anchor--decoration-hover" _nghost-ng-c864204228 href="/help/complaints#5cb63df8-88f7-4a1c-bd82-25bb91a3cdb0"><span _ngcontent-ng-c864204228 class="anchor__text"> How to get help with a complaint about my Volt package </span><span _ngcontent-ng-c864204228 class="anchor__icon"><vo-icon _ngcontent-ng-c80026267 icon="FasChevronsDown" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronsDown" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronsDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M278.6 470.6c-12.5 12.5-32.8 12.5-45.3 0l-192-192c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L256 402.7l169.4-169.3c12.5-12.5 32.8-12.5 45.3 0s12.5 32.8 0 45.3l-192 192zm192-384-192 192c-12.5 12.5-32.8 12.5-45.3 0l-192-192c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0L256 210.7 425.4 41.4c12.5-12.5 32.8-12.5 45.3 0s12.5 32.8 0 45.3z"/></svg></span></vo-icon></span></a></li></ul></app-dynamo-links-list></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-horizontal-rule _nghost-ng-c2049251368><hr _ngcontent-ng-c2049251368 vo-hr class="hr horizontal-rule" _nghost-ng-c1363575812 style="--horizontal-rule-line-height: 2px;"></app-dynamo-horizontal-rule></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-text _nghost-ng-c1415793837 id="037cc58a-3448-4616-abda-beb173a523f6"><vo-content _ngcontent-ng-c1415793837 _nghost-ng-c1001680157 class="content"><h3 _ngcontent-ng-c1001680157 level="3"><strong _ngcontent-ng-c1001680157>Can’t find what you’re looking for on our help pages?</strong> </h3><p _ngcontent-ng-c1001680157>No problem, simply get in touch and someone from our team will be happy to help. You can contact us by phone, online or by mail. If you need extra support contacting us please visit our <a _ngcontent-ng-c1001680157 href="https://www.virginmedia.com/help/accessibility">Accessibility hub</a>. Any complaint we receive is taken very seriously, and we’ll strive to find a resolution that will make you happy. We’ll also use any feedback to improve our services for all our customers. You can read more about how we manage complaints in our <a _ngcontent-ng-c1001680157 href="https://www.virginmedia.com/legal/consumer-complaint-resolution-code-practice">Customer Complaints Code of Practice</a>.</p></vo-content></app-dynamo-text></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-horizontal-rule _nghost-ng-c2049251368><hr _ngcontent-ng-c2049251368 vo-hr class="hr horizontal-rule" _nghost-ng-c1363575812 style="--horizontal-rule-line-height: 2px;"></app-dynamo-horizontal-rule></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-text _nghost-ng-c1415793837 id="9954e263-bf20-4edc-8812-0454d71efacd"><h2 _ngcontent-ng-c1415793837 vo-text _nghost-ng-c638324467 class="type type--size-T600 type--margin-bottom type--weight-bold"> How to complain to Virgin Media </h2><vo-content _ngcontent-ng-c1415793837 _nghost-ng-c1001680157 class="content"><p _ngcontent-ng-c1001680157>You can let us know of any complaints you have online, over the phone or by mail. Find out how below.</p></vo-content></app-dynamo-text></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-text _nghost-ng-c1415793837 id="473d1fc1-6ded-440a-b698-2b8670731d2e"><vo-content _ngcontent-ng-c1415793837 _nghost-ng-c1001680157 class="content"><h3 _ngcontent-ng-c1001680157 level="3">How to make a complaint via web chat</h3><p _ngcontent-ng-c1001680157>Our web chat team is available available Monday until Sunday, 8am until 10pm. We aim to get back to you as soon as we can, but this might take longer if you get in touch outside of our opening hours.</p></vo-content></app-dynamo-text></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-text _nghost-ng-c1415793837 id="beffe372-744a-4d33-8a0b-95c5749390ac"><vo-content _ngcontent-ng-c1415793837 _nghost-ng-c1001680157 class="content"><h3 _ngcontent-ng-c1001680157 level="3">How to make a complaint via phone</h3><p _ngcontent-ng-c1001680157><strong _ngcontent-ng-c1001680157>Virgin Media customers</strong> Call us on <strong _ngcontent-ng-c1001680157>150</strong> from your Virgin Media landline. Or 0345 454 1111* from any other phone. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm.</p><p _ngcontent-ng-c1001680157><strong _ngcontent-ng-c1001680157>Virgin Mobile customers</strong> Call us on <strong _ngcontent-ng-c1001680157>789</strong> from your Virgin Media landline. Or <strong _ngcontent-ng-c1001680157>0345 600 0789</strong>* from any other phone. Our team is available Monday until Friday, 8am until 9pm; Saturday, 8am until 8pm and Sunday, 8am until 6pm. *<a _ngcontent-ng-c1001680157 href="https://www.virginmedia.com/content/dam/virginmedia/dotcom/images/mobile-browse/downloads/010420_Everyday_Call_Charges_V1.pdf">Call costs</a> may vary.</p></vo-content></app-dynamo-text></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-text _nghost-ng-c1415793837 id="76703964-0237-4ac2-91d6-01fbc46ce1cb"><vo-content _ngcontent-ng-c1415793837 _nghost-ng-c1001680157 class="content"><h3 _ngcontent-ng-c1001680157 level="3">How to make a complaint via web form</h3><p _ngcontent-ng-c1001680157>Simply complete the form letting us know what went wrong and what we can do to put it right. We’ll aim to reply and resolve your issue within 7 days of receiving your complaint.</p></vo-content></app-dynamo-text><app-dynamo-button _nghost-ng-c3059916716 class><a _ngcontent-ng-c3059916716 vo-button _nghost-ng-c3526260889 href="https://my.virginmedia.com/my-cases/make-a-complaint" class="button button--secondary"><span _ngcontent-ng-c3526260889 class="button__text"> Submit Virgin Media complaint </span></a></app-dynamo-button><app-dynamo-button _nghost-ng-c3059916716 class><a _ngcontent-ng-c3059916716 vo-button _nghost-ng-c3526260889 href="https://www.virginmedia.com/help/virgin-mobile-complaint" class="button button--secondary button--outline"><span _ngcontent-ng-c3526260889 class="button__text"> Submit Virgin Mobile complaint </span></a></app-dynamo-button></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-text _nghost-ng-c1415793837 id="8b8bb148-263a-467b-be16-5fa0f27dcaf3"><vo-content _ngcontent-ng-c1415793837 _nghost-ng-c1001680157 class="content"><h3 _ngcontent-ng-c1001680157 level="3">How to make a complaint via post</h3><p _ngcontent-ng-c1001680157>You can send your complaint by post to: Virgin Media, Sunderland, SR43 4AA Complaining by post isn’t as quick, but we promise to acknowledge your complaint within 48 hours of receipt and aim to resolve any your issue within 28 days.</p></vo-content></app-dynamo-text></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-horizontal-rule _nghost-ng-c2049251368><hr _ngcontent-ng-c2049251368 vo-hr class="hr horizontal-rule" _nghost-ng-c1363575812 style="--horizontal-rule-line-height: 2px;"></app-dynamo-horizontal-rule></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-text _nghost-ng-c1415793837 id="42c19ce0-c879-4a32-8260-9069dfd3295d"><h2 _ngcontent-ng-c1415793837 vo-text _nghost-ng-c638324467 class="type type--size-T600 type--weight-bold"> Regulatory information </h2><vo-content _ngcontent-ng-c1415793837 _nghost-ng-c1001680157 class="content"><p _ngcontent-ng-c1001680157></p></vo-content></app-dynamo-text><app-dynamo-accordion-group _nghost-ng-c337133869><app-dynamo-accordion _nghost-ng-c623683341><vo-accordion _ngcontent-ng-c623683341 _nghost-ng-c238797423 id="accordion-100" class="accordion"><button _ngcontent-ng-c238797423 data-testid="accordion__trigger" class="accordion__trigger" id="accordion-100-trigger" aria-expanded="false" aria-controls="accordion-100-panel"><div _ngcontent-ng-c238797423 class="accordion__title-wrapper"><span _ngcontent-ng-c238797423 class="accordion__title"> What is Ofcom? </span><span _ngcontent-ng-c238797423 class="accordion__indicator"><vo-icon _ngcontent-ng-c238797423 icon="ChevronDown" size="md" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronDown" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"/></svg></span></vo-icon></span></div></button><div _ngcontent-ng-c238797423 data-testid="accordion__panel" role="region" class="accordion__panel" id="accordion-100-panel" aria-labelledby="accordion-100-trigger"><div _ngcontent-ng-c238797423 data-testid="accordion__content" class="accordion__content"><div _ngcontent-ng-c623683341 class="spacing"><vo-content _ngcontent-ng-c623683341 _nghost-ng-c1001680157 class="content"><p _ngcontent-ng-c1001680157>Ofcom is the telecommunications regulator, which means they oversee certain policies and processes in place for customers. Ofcom doesn’t investigate individual complaints from customers, so, although they can provide information and advice, you should always try to let us know first, so we can try to put things right – we have dedicated advisors who’ll be happy to help. You’ll find the best ways to contact us above.</p></vo-content></div></div></div></vo-accordion></app-dynamo-accordion><app-dynamo-accordion _nghost-ng-c623683341><vo-accordion _ngcontent-ng-c623683341 _nghost-ng-c238797423 id="accordion-101" class="accordion"><button _ngcontent-ng-c238797423 data-testid="accordion__trigger" class="accordion__trigger" id="accordion-101-trigger" aria-expanded="false" aria-controls="accordion-101-panel"><div _ngcontent-ng-c238797423 class="accordion__title-wrapper"><span _ngcontent-ng-c238797423 class="accordion__title"> Complaints Publication Report </span><span _ngcontent-ng-c238797423 class="accordion__indicator"><vo-icon _ngcontent-ng-c238797423 icon="ChevronDown" size="md" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronDown" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"/></svg></span></vo-icon></span></div></button><div _ngcontent-ng-c238797423 data-testid="accordion__panel" role="region" class="accordion__panel" id="accordion-101-panel" aria-labelledby="accordion-101-trigger"><div _ngcontent-ng-c238797423 data-testid="accordion__content" class="accordion__content"><div _ngcontent-ng-c623683341 class="spacing"><vo-content _ngcontent-ng-c623683341 _nghost-ng-c1001680157 class="content"><p _ngcontent-ng-c1001680157><strong _ngcontent-ng-c1001680157>Firm name</strong>: Virgin Media Mobile Finance Limited</p><p _ngcontent-ng-c1001680157><strong _ngcontent-ng-c1001680157>Other firms included in this report (if any)</strong>: None</p><p _ngcontent-ng-c1001680157><strong _ngcontent-ng-c1001680157>Period covered in this report</strong>: 1st January 2024 – 30th June 2024</p><p _ngcontent-ng-c1001680157><strong _ngcontent-ng-c1001680157>Brands/trading names covered</strong>: Not Applicable </p><p _ngcontent-ng-c1001680157><strong _ngcontent-ng-c1001680157>Number of complaints opened credit related: </strong>1781 </p><p _ngcontent-ng-c1001680157><strong _ngcontent-ng-c1001680157>Number of complaints closed credit related: </strong>2043 </p><p _ngcontent-ng-c1001680157><strong _ngcontent-ng-c1001680157>Closed complaints upheld by firm (%) credit related: </strong>47% </p><p _ngcontent-ng-c1001680157><strong _ngcontent-ng-c1001680157>Redress credit related: </strong>£134,745.33 </p><p _ngcontent-ng-c1001680157><strong _ngcontent-ng-c1001680157>Redress per complaint credit related: </strong>£65.96 </p><p _ngcontent-ng-c1001680157><strong _ngcontent-ng-c1001680157>To help you put these figures into context:</strong></p><p _ngcontent-ng-c1001680157>The number of credit-related complaints reported is equivalent in volume to 0.44% of the credit-related regulated agreements in place on 30th June 2024.</p></vo-content></div></div></div></vo-accordion></app-dynamo-accordion></app-dynamo-accordion-group></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-text _nghost-ng-c1415793837 id="e20da317-2014-4e86-aacb-b21b113fb23f"><h2 _ngcontent-ng-c1415793837 vo-text _nghost-ng-c638324467 class="type type--size-T600 type--margin-bottom type--weight-bold"> How to track your complaint </h2><vo-content _ngcontent-ng-c1415793837 _nghost-ng-c1001680157 class="content"><p _ngcontent-ng-c1001680157>If you are a Virgin Media Broadband, TV or landline customer, you can track the progress of your complaint on <a _ngcontent-ng-c1001680157 href="https://my.virginmedia.com/my-cases/make-a-complaint">My Virgin Media</a> by going to the <strong _ngcontent-ng-c1001680157>My Cases</strong> dashboard. You’ll get an acknowledgement your complaint within 48 hours, and we aim to have your complaint resolved within 25 days. If your complaint was about Virgin Mobile, we don't currently have tracking ability.</p></vo-content></app-dynamo-text></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-horizontal-rule _nghost-ng-c2049251368><hr _ngcontent-ng-c2049251368 vo-hr class="hr horizontal-rule" _nghost-ng-c1363575812 style="--horizontal-rule-line-height: 2px;"></app-dynamo-horizontal-rule></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-text _nghost-ng-c1415793837 id="08851218-0b19-44f3-b372-946a2fc671ac"><h2 _ngcontent-ng-c1415793837 vo-text _nghost-ng-c638324467 class="type type--size-T600 type--margin-bottom type--weight-bold"> Resolving a complaint </h2><vo-content _ngcontent-ng-c1415793837 _nghost-ng-c1001680157 class="content"><p _ngcontent-ng-c1001680157>We'll always work hard to find a solution that works for you. And we'll let you know as soon as we think we have a resolution. How long it takes to find a resolution depends on what your complaint was about and how you contacted us.</p><p _ngcontent-ng-c1001680157> If you contacted us by phone, we'll try our best to resolve your issue on the call. If you contacted us by web chat, we'll try to get everything sorted during the session. Web forms and mail complaints will take a little longer, but however you contact us we'll strive to find a resolution within 28 days.</p><p _ngcontent-ng-c1001680157>If we're unable to sort everything there and then, we’ll try to contact you by your preferred method once we’ve found a resolution. </p><p _ngcontent-ng-c1001680157>If this is by telephone, please let us know the best number to reach you on. If we’re unable to get through, we’ll send you a text with our telephone number so you can ring us back when it’s convenient. </p><p _ngcontent-ng-c1001680157>If we still can’t reach you, we’ll email you instead, so keep an eye on your inbox. Or, if for some reason we can't email, we’ll write to your home address.</p><p _ngcontent-ng-c1001680157>Your case will then remain open for 28 days after we have contacted you with our proposed resolution. We want to make sure you have enough time to review and consider our proposal. </p><p _ngcontent-ng-c1001680157>If you’re happy with the resolution, simply let us know and we'll close your case. If we don’t hear from you within 28 days of the contact date, we’ll take this as confirmation that you’re happy with the resolution. </p><p _ngcontent-ng-c1001680157>We’ll then write to you again, letting you know that we’re closing your complaint.</p></vo-content></app-dynamo-text></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-horizontal-rule _nghost-ng-c2049251368><hr _ngcontent-ng-c2049251368 vo-hr class="hr horizontal-rule" _nghost-ng-c1363575812 style="--horizontal-rule-line-height: 2px;"></app-dynamo-horizontal-rule></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-text _nghost-ng-c1415793837 id="72b3c991-3ffa-45a4-bec4-73d3ea71bff4"><h2 _ngcontent-ng-c1415793837 vo-text _nghost-ng-c638324467 class="type type--size-T600 type--margin-bottom type--weight-bold"> Independent Adjudication </h2><vo-content _ngcontent-ng-c1415793837 _nghost-ng-c1001680157 class="content"><p _ngcontent-ng-c1001680157>If we’re unable to reach a resolution that you’re happy with, then we’ll send you a letter or email confirming that you can refer your complaint, free of charge, for independent consideration through Alternative Dispute Resolution. </p><p _ngcontent-ng-c1001680157>This will usually happen if we’re unable to find a solution within 8 weeks of receiving your complaint but can happen before that if we agree that the complaint cannot be resolved to your satisfaction. You can refer your complaint to one of the following adjudication schemes: </p><h3 _ngcontent-ng-c1001680157 level="3"><strong _ngcontent-ng-c1001680157>TV, broadband, phone or mobile complaints</strong> </h3><h4 _ngcontent-ng-c1001680157 level="4">Communications Ombudsman </h4><ul _ngcontent-ng-c1001680157><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157>Phone: 0330 440 1614 </p></li><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157>Web: <a _ngcontent-ng-c1001680157 href="http://www.commsombudsman.org">www.commsombudsman.org</a> </p></li><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157>Email: <a _ngcontent-ng-c1001680157 href="mailto:enquiry@commsombudsman.org">enquiry@commsombudsman.org</a> </p></li><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157>Post: Communications Ombudsman, P.O. Box 730, Warrington, WA4 6WU </p></li></ul><h4 _ngcontent-ng-c1001680157 level="4"><strong _ngcontent-ng-c1001680157>Financial services complaints</strong> </h4><ul _ngcontent-ng-c1001680157><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157>Phone: 0300 1239123 </p></li><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157>Web: <a _ngcontent-ng-c1001680157 href="http://www.financial-ombudsman.org.uk/consumer/complaints">www.financial-ombudsman.org.uk/consumer/complaints</a> </p></li><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157>Email: <a _ngcontent-ng-c1001680157 href="mailto:complaint.info@financial-ombudsman.org.uk">complaint.info@financial-ombudsman.org.uk</a> </p></li><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157>Post: The Financial Ombudsman Service Exchange Tower London E14 9SR </p></li></ul><p _ngcontent-ng-c1001680157>If you’d like any more help or advice, you can talk to your local Citizens Advice Bureau (CAB) for free. Please keep in mind that this isn’t part of the formal complaint process.</p></vo-content></app-dynamo-text></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-horizontal-rule _nghost-ng-c2049251368><hr _ngcontent-ng-c2049251368 vo-hr class="hr horizontal-rule" _nghost-ng-c1363575812 style="--horizontal-rule-line-height: 2px;"></app-dynamo-horizontal-rule></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-text _nghost-ng-c1415793837 id="47b009a5-170f-4389-bae2-2660178dfd6c"><h2 _ngcontent-ng-c1415793837 vo-text _nghost-ng-c638324467 class="type type--size-T600 type--margin-bottom type--weight-bold"> How to get help with a broadband complaint </h2><vo-content _ngcontent-ng-c1415793837 _nghost-ng-c1001680157 class="content"><p _ngcontent-ng-c1001680157>Do you have a complaint about your broadband? You might find what you need on our Help pages.</p><ul _ngcontent-ng-c1001680157 tight="false"><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157><a _ngcontent-ng-c1001680157 href="https://www.virginmedia.com/help/broadband/virgin-media-wifi-not-working">I can’t connect to broadband</a></p></li><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157><a _ngcontent-ng-c1001680157 href="https://www.virginmedia.com/help/broadband/slow-internet">I’m experiencing slow speeds</a></p></li><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157><a _ngcontent-ng-c1001680157 href="https://www.virginmedia.com/help/broadband/slow-internet">My connection is intermittent</a></p></li><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157><a _ngcontent-ng-c1001680157 href="https://www.virginmedia.com/help/service-status">Check my service status</a></p></li><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157><a _ngcontent-ng-c1001680157 href="https://www.virginmedia.com/help/broadband/slow-internet">I’d like to test my speed</a></p></li><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157><a _ngcontent-ng-c1001680157 href="https://www.virginmedia.com/help/broadband/connect-devices">I’m having trouble connecting my devices to WiFi</a></p></li></ul><p _ngcontent-ng-c1001680157>You might be experiencing slower speeds because your computer or TV box is too far from the WiFi. If so our intelligent WiFi Pods might help – download our free <a _ngcontent-ng-c1001680157 href="https://www.virginmedia.com/broadband/connect-app">Virgin Media Connect app</a> today to see if WiFi Pods are the right solution for you.</p><ul _ngcontent-ng-c1001680157 tight="false"><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157><a _ngcontent-ng-c1001680157 href="https://www.virginmedia.com/wifi-max">Find out about Intelligent WiFi Pods</a></p></li></ul><p _ngcontent-ng-c1001680157>Sometimes, just turning your broadband off and on again can fix a problem. Give it a try.</p><ul _ngcontent-ng-c1001680157 tight="false"><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157><a _ngcontent-ng-c1001680157 href="https://www.virginmedia.com/help/broadband/reboot-or-reset-hub">How do I reset my broadband connection?</a></p></li></ul><p _ngcontent-ng-c1001680157>Check the status of the Virgin Media broadband service in your area using our online checker. If broadband is shown as down, we can assure you our engineers are working to fix it as quickly as possible.</p><ul _ngcontent-ng-c1001680157 tight="false"><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157><a _ngcontent-ng-c1001680157 href="https://www.virginmedia.com/help/service-status">Check my service status</a></p></li></ul><p _ngcontent-ng-c1001680157>If you can’t find what you’re looking for and would like to make a complaint, please contact us. You can raise your complaint over the phone, online or by post.</p></vo-content></app-dynamo-text></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-horizontal-rule _nghost-ng-c2049251368><hr _ngcontent-ng-c2049251368 vo-hr class="hr horizontal-rule" _nghost-ng-c1363575812 style="--horizontal-rule-line-height: 2px;"></app-dynamo-horizontal-rule></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-text _nghost-ng-c1415793837 id="376bf4dc-5492-473e-90ba-f612801183a3"><h2 _ngcontent-ng-c1415793837 vo-text _nghost-ng-c638324467 class="type type--size-T600 type--margin-bottom type--weight-bold"> How to get help with a TV complaint </h2><vo-content _ngcontent-ng-c1415793837 _nghost-ng-c1001680157 class="content"><p _ngcontent-ng-c1001680157>Have you experienced problems with your Virgin Media TV service? You might find a fix on our Help pages.</p><ul _ngcontent-ng-c1001680157 tight="false"><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157><a _ngcontent-ng-c1001680157 href="https://www.virginmedia.com/help/fix-your-tv">My Virgin Media TV service is not working</a></p></li><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157><a _ngcontent-ng-c1001680157 href="https://www.virginmedia.com/help/tv/tv-error-codes">My Virgin TV is showing an error code</a></p></li><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157><a _ngcontent-ng-c1001680157 href="https://www.virginmedia.com/help/tv/tv-error-codes">I need help setting up Virgin Media TV</a></p></li><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157><a _ngcontent-ng-c1001680157 href="https://www.virginmedia.com/help/broadband/set-up-broadband">My remote control isn’t working</a></p></li><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157><a _ngcontent-ng-c1001680157 href="https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote">Multi-room viewing isn’t working</a></p></li><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157><a _ngcontent-ng-c1001680157 href="https://www.virginmedia.com/help/tv/record-on-virgin-tv-box">I’m having trouble recording shows</a></p></li></ul><p _ngcontent-ng-c1001680157>If you have bad signal or you’ve found you are missing channels, you might just need to retune. Find out more.</p><ul _ngcontent-ng-c1001680157 tight="false"><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157><a _ngcontent-ng-c1001680157 href="https://www.virginmedia.com/help/tv/problems-with-tv-channels">I have problems with my TV channels</a></p></li><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157><a _ngcontent-ng-c1001680157 href="https://www.virginmedia.com/help/tv/retune-channels">How do I retune my channels</a></p></li></ul><p _ngcontent-ng-c1001680157>It’s surprising how many problems can be solved by simply turning your TV box off and on again. Have a go.</p><ul _ngcontent-ng-c1001680157 tight="false"><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157><a _ngcontent-ng-c1001680157 href="https://www.virginmedia.com/help/tv/reboot-tv">How do I reset Virgin Media TV?</a></p></li></ul><p _ngcontent-ng-c1001680157>Can’t find the information you need? To raise a complaint, simply contact us. Make your complaint over the phone, online or by post.</p></vo-content></app-dynamo-text></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-horizontal-rule _nghost-ng-c2049251368><hr _ngcontent-ng-c2049251368 vo-hr class="hr horizontal-rule" _nghost-ng-c1363575812 style="--horizontal-rule-line-height: 2px;"></app-dynamo-horizontal-rule></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-text _nghost-ng-c1415793837 id="09bc2e79-e881-49dc-80e0-a36caf2091b6"><h2 _ngcontent-ng-c1415793837 vo-text _nghost-ng-c638324467 class="type type--size-T600 type--margin-bottom type--weight-bold"> How to get help with a landline complaint </h2><vo-content _ngcontent-ng-c1415793837 _nghost-ng-c1001680157 class="content"><p _ngcontent-ng-c1001680157>Having problems making calls using your Virgin Media landline service? First, check out our Help pages – you might find a fix online.</p><ul _ngcontent-ng-c1001680157 tight="false"><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157><a _ngcontent-ng-c1001680157 href="https://www.virginmedia.com/help/landline/landline-not-working">I’m having issues making and receiving calls</a></p></li></ul><p _ngcontent-ng-c1001680157>You can also check the status of the Virgin Media phone service in your area. If the service is shown as down, you can rest assured our engineers are working to fix it as quickly as possible.</p><ul _ngcontent-ng-c1001680157 tight="false"><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157><a _ngcontent-ng-c1001680157 href="https://www.virginmedia.com/help/service-status">Check my service status</a></p></li></ul><p _ngcontent-ng-c1001680157>Haven’t been able to find the help you need? No problem, simply contact us and we’ll do all we can to help.</p></vo-content></app-dynamo-text></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-horizontal-rule _nghost-ng-c2049251368><hr _ngcontent-ng-c2049251368 vo-hr class="hr horizontal-rule" _nghost-ng-c1363575812 style="--horizontal-rule-line-height: 2px;"></app-dynamo-horizontal-rule></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-text _nghost-ng-c1415793837 id="52e341f3-73d2-4c79-9ed8-1e22288aa9d4"><h2 _ngcontent-ng-c1415793837 vo-text _nghost-ng-c638324467 class="type type--size-T600 type--margin-bottom type--weight-bold"> How to get help with a Virgin Media email complaint </h2><vo-content _ngcontent-ng-c1415793837 _nghost-ng-c1001680157 class="content"><p _ngcontent-ng-c1001680157>If you’re having issues with your Virgin Media email service, you might be able to find support online. Check out our Help pages to see if we can provide you with a quick fix.</p><ul _ngcontent-ng-c1001680157 tight="false"><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157><a _ngcontent-ng-c1001680157 href="https://www.virginmedia.com/help/billing-and-payments/how-to-send-an-email">My emails aren’t sending</a></p></li><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157><a _ngcontent-ng-c1001680157 href="https://www.virginmedia.com/help/billing-and-payments/login-problems">A password error keeps showing on my account</a></p></li><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157><a _ngcontent-ng-c1001680157 href="https://www.virginmedia.com/help/billing-and-payments/how-to-send-an-email">My attachments are being blocked</a></p></li></ul><p _ngcontent-ng-c1001680157>If you’re still having problems with your Virgin Media email service, then contact us and we’ll do our very best to help with your complaint.</p></vo-content></app-dynamo-text></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-horizontal-rule _nghost-ng-c2049251368><hr _ngcontent-ng-c2049251368 vo-hr class="hr horizontal-rule" _nghost-ng-c1363575812 style="--horizontal-rule-line-height: 2px;"></app-dynamo-horizontal-rule></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-text _nghost-ng-c1415793837 id="eb27104d-e9e5-49b9-a579-48c7c55e7888"><h2 _ngcontent-ng-c1415793837 vo-text _nghost-ng-c638324467 class="type type--size-T600 type--margin-bottom type--weight-bold"> How to get help with an app complaint </h2><vo-content _ngcontent-ng-c1415793837 _nghost-ng-c1001680157 class="content"><p _ngcontent-ng-c1001680157>Is your Virgin Media app not working as it should? You might find a fix on our Help pages.</p><ul _ngcontent-ng-c1001680157 tight="false"><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157><a _ngcontent-ng-c1001680157 href="https://www.virginmedia.com/help/broadband">I need help using my Virgin Media app</a></p></li></ul><p _ngcontent-ng-c1001680157>If you’re still having problems with your Virgin Media email service, then contact us and we’ll do our very best to help with your complaint.</p></vo-content></app-dynamo-text></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-horizontal-rule _nghost-ng-c2049251368><hr _ngcontent-ng-c2049251368 vo-hr class="hr horizontal-rule" _nghost-ng-c1363575812 style="--horizontal-rule-line-height: 2px;"></app-dynamo-horizontal-rule></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-text _nghost-ng-c1415793837 id="5cb63df8-88f7-4a1c-bd82-25bb91a3cdb0"><h2 _ngcontent-ng-c1415793837 vo-text _nghost-ng-c638324467 class="type type--size-T600 type--margin-bottom type--weight-bold"> How to get help with a complaint about my Volt package </h2><vo-content _ngcontent-ng-c1415793837 _nghost-ng-c1001680157 class="content"><p _ngcontent-ng-c1001680157>If you’re a customer of both Virgin Media and O2 with Volt benefits and are unhappy with O2 services, you’ll need to visit the <a _ngcontent-ng-c1001680157 href="https://www.o2.co.uk/how-to-complain">O2 Complaints page</a> on the O2 site.</p></vo-content></app-dynamo-text></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-horizontal-rule _nghost-ng-c2049251368><hr _ngcontent-ng-c2049251368 vo-hr class="hr horizontal-rule" _nghost-ng-c1363575812 style="--horizontal-rule-line-height: 2px;"></app-dynamo-horizontal-rule></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-content-fragment><app-dynamo-fragment></app-dynamo-fragment></app-dynamo-content-fragment></div></div></div></vo-section></app-dynamo-section><vo-back-to-top _ngcontent-ng-c872739765 _nghost-ng-c3231239952><div _ngcontent-ng-c3231239952 data-testid="back-to-top" class="back-to-top"><div _ngcontent-ng-c3231239952 class="back-to-top__button"><button _ngcontent-ng-c3231239952 variant="tertiary" layout="min-content" data-testid="back-to-top-button" vo-button _nghost-ng-c3526260889 class="button button--tertiary button--has-icon button--layout-min-content button--icon-start"><div _ngcontent-ng-c3526260889 class="button__icon"><vo-icon _ngcontent-ng-c3231239952 icon="ChevronUp" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronUp" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg 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list--no-marker list--footer"><li><app-dynamo-link _nghost-ng-c1827212745><a _ngcontent-ng-c1827212745 vo-anchor _nghost-ng-c864204228 href="https://www.virginmedia.com/corporate" class="anchor anchor--size-sm anchor--color-inherit anchor--decoration-hover"><span _ngcontent-ng-c864204228 class="anchor__text"> About us </span></a></app-dynamo-link></li><li><app-dynamo-link _nghost-ng-c1827212745><a _ngcontent-ng-c1827212745 vo-anchor _nghost-ng-c864204228 href="https://careers.virginmedia.com/" class="anchor anchor--size-sm anchor--color-inherit anchor--decoration-hover"><span _ngcontent-ng-c864204228 class="anchor__text"> Careers </span></a></app-dynamo-link></li><li><app-dynamo-link _nghost-ng-c1827212745><a _ngcontent-ng-c1827212745 vo-anchor _nghost-ng-c864204228 href="https://www.virginmedia.com/content/virginmedia/dotcom/en/home/advertise.html" class="anchor anchor--size-sm anchor--color-inherit anchor--decoration-hover"><span _ngcontent-ng-c864204228 class="anchor__text"> 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