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class="theme-provider"><div _ngcontent-ng-c1479546833 data-testid="theme-provider-portal" class="theme-provider__portal"></div><div _ngcontent-ng-c1479546833 data-testid="theme-provider-application" class="theme-provider__application"><div _ngcontent-ng-c872739765 class="page"><div _ngcontent-ng-c872739765 class="page__header"><app-dynamo-content-fragment><app-dynamo-fragment><app-dynamo-header _nghost-ng-c906890811 data-when="not-embedded"><vo-header _ngcontent-ng-c906890811 _nghost-ng-c2817326647 class="header"><div _ngcontent-ng-c2817326647 data-testid="header-content" class="header__content"><div _ngcontent-ng-c2817326647 data-testid="header-start" class="header__start"><vo-header-navigation _ngcontent-ng-c906890811><button vo-header-icon data-testid="nav-toggle" _nghost-ng-c1702536515 aria-expanded="false" aria-label="Open Main Menu" class="header-icon"><vo-icon _ngcontent-ng-c1702536515 size="inherit" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasBars" class="icon icon--ratio-075 icon--size-inherit"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasBars" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M0 96c0-17.7 14.3-32 32-32h384c17.7 0 32 14.3 32 32s-14.3 32-32 32H32c-17.7 0-32-14.3-32-32zm0 160c0-17.7 14.3-32 32-32h384c17.7 0 32 14.3 32 32s-14.3 32-32 32H32c-17.7 0-32-14.3-32-32zm448 160c0 17.7-14.3 32-32 32H32c-17.7 0-32-14.3-32-32s14.3-32 32-32h384c17.7 0 32 14.3 32 32z"/></svg></span></vo-icon></button></vo-header-navigation></div><div _ngcontent-ng-c2817326647 data-testid="header-middle" class="header__middle"><a _ngcontent-ng-c906890811 vo-anchor image voheaderlogo href="/" _nghost-ng-c864204228 class="anchor anchor--is-image header__logo"><span _ngcontent-ng-c864204228 class="anchor__text"><img _ngcontent-ng-c906890811 alt="Virgin Media Logo in white" width="596" height="347" loading="lazy" fetchpriority="auto" ng-img="true" src="https://a.storyblok.com/f/253875/596x347/0d05826d4b/vm-logo-white.svg" srcset="https://a.storyblok.com/f/253875/596x347/0d05826d4b/vm-logo-white.svg 1x, https://a.storyblok.com/f/253875/596x347/0d05826d4b/vm-logo-white.svg 2x"></span></a></div><div _ngcontent-ng-c2817326647 data-testid="header-end" class="header__end"><a _ngcontent-ng-c906890811 href="https://www.virginmedia.com/my-virgin-media/login" vo-header-icon icon="FarUser" _nghost-ng-c1702536515 aria-label="Log in to My Virgin Media" class="header-icon"><vo-icon _ngcontent-ng-c1702536515 size="inherit" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FarUser" class="icon icon--ratio-075 icon--size-inherit"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FarUser" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M304 128a80 80 0 1 0-160 0 80 80 0 1 0 160 0zm-208 0a128 128 0 1 1 256 0 128 128 0 1 1-256 0zM49.3 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class="header-flares__shapes header-flares__shapes--sm"><path _ngcontent-ng-c3070056591="" d="M0,0 L320,0 L320,44 C266.666667,54.6666667 213.333333,60 160,60 C106.666667,60 53.3333333,54.6666667 0,44 L0,0 Z" fill="currentColor" class="header-flares__large"/><path _ngcontent-ng-c3070056591="" d="M80,0 L320,0 L320,32 C301.333333,38.6666667 274.666667,42 240,42 C186.666667,42 133.333333,28 80,0 Z" fill="currentColor" class="header-flares__small"/></svg><svg _ngcontent-ng-c3070056591="" preserveAspectRatio="none" viewBox="0 0 768 80" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" role="img" class="header-flares__shapes header-flares__shapes--md"><path _ngcontent-ng-c3070056591="" d="M0,0 L768,0 L768,52 C639.55481,70.6666667 511.388143,80 383.5,80 C255.611857,80 127.778523,70.6666667 0,52 L0,0 Z" fill="currentColor" class="header-flares__large"/><path _ngcontent-ng-c3070056591="" d="M192,0 L768,0 L768,21.5 C674.866667,48.5 586.7,62 503.5,62 C375.5,62 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class="sidenav"><div _ngcontent-ng-c4078052029 data-testid="sidenav-menu" class="sidenav__menu" tabindex="-1"><div _ngcontent-ng-c4078052029 data-testid="sidenav-sections" class="sidenav__sections" style="--sidenav-section-translate-multiplyer: -1;"><vo-sidenav-section _ngcontent-ng-c1684073588 tabindex="-1" _nghost-ng-c2693967585 aria-label="Main menu" class="sidenav__section sidenav__section--hidden"><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-prefix" class="sidenav-panel__prefix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelprefix _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FarHouse" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FarHouse" viewBox="0 0 576 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M303.5 5.7c-9-7.6-22.1-7.6-31.1 0l-264 224c-10.1 8.6-11.3 23.7-2.8 33.8s23.7 11.3 33.8 2.8L64 245.5V432c0 44.2 35.8 80 80 80h288c44.2 0 80-35.8 80-80V245.5l24.5 20.8c10.1 8.6 25.3 7.3 33.8-2.8s7.3-25.3-2.8-33.8l-264-224zM112 432V204.8L288 55.5l176 149.3V432c0 17.7-14.3 32-32 32h-48V312c0-22.1-17.9-40-40-40H232c-22.1 0-40 17.9-40 40v152h-48c-17.7 0-32-14.3-32-32zm128 32V320h96v144h-96z"/></svg></span></vo-icon></span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Home </span></a></vo-sidenav-section><vo-sidenav-section _ngcontent-ng-c1684073588 tabindex="-1" _nghost-ng-c2693967585 aria-label="Main menu" class="sidenav__section sidenav__section--hidden"><div _ngcontent-ng-c2693967585 data-testid="sidenav-section-title" class="sidenav__section-title"><h2 _ngcontent-ng-c2693967585 vo-text weight="bold" _nghost-ng-c638324467 class="type type--color-default type--size-T300 type--weight-bold"> Our Products </h2></div><ul _ngcontent-ng-c1684073588 vo-list _nghost-ng-c1166452113 class="list list--ul list--no-marker"><li _ngcontent-ng-c1684073588><button _ngcontent-ng-c1684073588 vo-sidenav-panel vosidenavnavigation _nghost-ng-c1661924767 tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-prefix" class="sidenav-panel__prefix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelprefix _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FarBolt" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FarBolt" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M321.7 0c19.1 0 32.9 18.3 27.6 36.6L295.8 224H381c19.3 0 34.9 15.6 34.9 34.9 0 10.3-4.5 20-12.3 26.6L144.9 505.2c-5.2 4.4-11.8 6.8-18.6 6.8-19.1 0-32.9-18.3-27.6-36.6L152.2 288H65.7C47.1 288 32 272.9 32 254.3c0-9.9 4.3-19.2 11.8-25.6L303.1 6.9c5.2-4.5 11.8-6.9 18.6-6.9zm-36.1 85L104.4 240H184c7.5 0 14.6 3.5 19.2 9.5s6 13.8 3.9 21l-44.8 157L345.5 272H264c-7.5 0-14.6-3.5-19.2-9.5s-6-13.8-3.9-21L285.6 85z"/></svg></span></vo-icon></span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Broadband </span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-suffix" class="sidenav-panel__suffix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelsuffix icon="ChevronRight" size="sm" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronRight" class="icon icon--size-sm icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronRight" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z"/></svg></span></vo-icon></span></button><vo-sidenav-section _ngcontent-ng-c1684073588 tabindex="-1" _nghost-ng-c2693967585 aria-label="6972c91f-8b6a-4025-8ae3-b90dcf1ad619" class="sidenav__section sidenav__section--hidden sidenav__section--sub-section"><div _ngcontent-ng-c2693967585 data-testid="sidenav-section-navigation" class="sidenav__section-navigation"><button _ngcontent-ng-c1684073588 vo-sidenav-panel variant="secondary" vosidenavnavigation _nghost-ng-c1661924767 tabindex="-1" class="sidenav-panel sidenav-panel--secondary"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-prefix" class="sidenav-panel__prefix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelprefix icon="ChevronLeft" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronLeft" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronLeft" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M9.4 233.4c-12.5 12.5-12.5 32.8 0 45.3l192 192c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3L77.3 256 246.6 86.6c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0l-192 192z"/></svg></span></vo-icon></span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Main Menu </span></button></div><div _ngcontent-ng-c2693967585 data-testid="sidenav-section-title" class="sidenav__section-title"><h2 _ngcontent-ng-c2693967585 vo-text weight="bold" _nghost-ng-c638324467 class="type type--color-default type--size-T300 type--weight-bold"> Broadband </h2></div><ul _ngcontent-ng-c1684073588 vo-list _nghost-ng-c1166452113 class="list list--ul list--no-marker"><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/broadband/broadband-and-tv" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Broadband and TV </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/broadband/broadband-only" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Broadband only </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/broadband/student" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Student broadband </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/broadband" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Broadband </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/broadband/packages" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Broadband, TV and phone </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/broadband/broadband-and-phone" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Broadband and phone </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/broadband/fibre" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Fibre </span></a></li></ul></vo-sidenav-section></li><li _ngcontent-ng-c1684073588><button _ngcontent-ng-c1684073588 vo-sidenav-panel vosidenavnavigation _nghost-ng-c1661924767 tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-prefix" class="sidenav-panel__prefix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelprefix _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FarTv" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FarTv" viewBox="0 0 640 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M64 48c-8.8 0-16 7.2-16 16v288c0 8.8 7.2 16 16 16h512c8.8 0 16-7.2 16-16V64c0-8.8-7.2-16-16-16H64zM0 64C0 28.7 28.7 0 64 0h512c35.3 0 64 28.7 64 64v288c0 35.3-28.7 64-64 64H64c-35.3 0-64-28.7-64-64V64zm120 400h400c13.3 0 24 10.7 24 24s-10.7 24-24 24H120c-13.3 0-24-10.7-24-24s10.7-24 24-24z"/></svg></span></vo-icon></span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> TV </span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-suffix" class="sidenav-panel__suffix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelsuffix icon="ChevronRight" size="sm" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronRight" class="icon icon--size-sm icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronRight" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z"/></svg></span></vo-icon></span></button><vo-sidenav-section _ngcontent-ng-c1684073588 tabindex="-1" _nghost-ng-c2693967585 aria-label="c24df245-db36-4704-9fa8-451f72a15fd7" class="sidenav__section sidenav__section--hidden sidenav__section--sub-section"><div _ngcontent-ng-c2693967585 data-testid="sidenav-section-navigation" class="sidenav__section-navigation"><button _ngcontent-ng-c1684073588 vo-sidenav-panel variant="secondary" vosidenavnavigation _nghost-ng-c1661924767 tabindex="-1" class="sidenav-panel sidenav-panel--secondary"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-prefix" class="sidenav-panel__prefix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelprefix icon="ChevronLeft" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronLeft" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronLeft" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M9.4 233.4c-12.5 12.5-12.5 32.8 0 45.3l192 192c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3L77.3 256 246.6 86.6c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0l-192 192z"/></svg></span></vo-icon></span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Main Menu </span></button></div><div _ngcontent-ng-c2693967585 data-testid="sidenav-section-title" class="sidenav__section-title"><h2 _ngcontent-ng-c2693967585 vo-text weight="bold" _nghost-ng-c638324467 class="type type--color-default type--size-T300 type--weight-bold"> TV </h2></div><ul _ngcontent-ng-c1684073588 vo-list _nghost-ng-c1166452113 class="list list--ul list--no-marker"><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/tv" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> TV </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/broadband/broadband-and-tv" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> TV and broadband </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/broadband/packages" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> TV, broadband and phone </span></a></li></ul></vo-sidenav-section></li><li _ngcontent-ng-c1684073588><button _ngcontent-ng-c1684073588 vo-sidenav-panel vosidenavnavigation _nghost-ng-c1661924767 tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-prefix" class="sidenav-panel__prefix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelprefix _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FarPhone" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FarPhone" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M375.8 275.2c-16.4-7-35.4-2.4-46.7 11.4l-33.2 40.6c-46-26.7-84.4-65.1-111.1-111.1l40.5-33.1c13.8-11.3 18.5-30.3 11.4-46.7l-48-112C181.2 6.7 162.3-3.1 143.6.9l-112 24C13.2 28.8 0 45.1 0 64c0 231.2 175.2 421.6 400.1 445.5 9.8 1 19.6 1.8 29.6 2.2h.1c6.1.2 12.1.4 18.2.4 18.9 0 35.2-13.2 39.1-31.6l24-112c4-18.7-5.8-37.6-23.4-45.1l-112-48zM441.5 464c-215.7-3.5-390-177.8-393.4-393.5l99.2-21.3 43 100.4-35.9 29.4c-18.2 14.9-22.9 40.8-11.1 61.2 30.9 53.3 75.3 97.7 128.6 128.6 20.4 11.8 46.3 7.1 61.2-11.1l29.4-35.9 100.4 43-21.4 99.2zM48 64"/></svg></span></vo-icon></span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Landline </span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-suffix" class="sidenav-panel__suffix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelsuffix icon="ChevronRight" size="sm" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronRight" class="icon icon--size-sm icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronRight" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z"/></svg></span></vo-icon></span></button><vo-sidenav-section _ngcontent-ng-c1684073588 tabindex="-1" _nghost-ng-c2693967585 aria-label="b6400fa0-4d13-413b-8a35-ca8b8e71186c" class="sidenav__section sidenav__section--hidden sidenav__section--sub-section"><div _ngcontent-ng-c2693967585 data-testid="sidenav-section-navigation" class="sidenav__section-navigation"><button _ngcontent-ng-c1684073588 vo-sidenav-panel variant="secondary" vosidenavnavigation _nghost-ng-c1661924767 tabindex="-1" class="sidenav-panel sidenav-panel--secondary"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-prefix" class="sidenav-panel__prefix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelprefix icon="ChevronLeft" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronLeft" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronLeft" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M9.4 233.4c-12.5 12.5-12.5 32.8 0 45.3l192 192c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3L77.3 256 246.6 86.6c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0l-192 192z"/></svg></span></vo-icon></span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Main Menu </span></button></div><div _ngcontent-ng-c2693967585 data-testid="sidenav-section-title" class="sidenav__section-title"><h2 _ngcontent-ng-c2693967585 vo-text weight="bold" _nghost-ng-c638324467 class="type type--color-default type--size-T300 type--weight-bold"> Landline </h2></div><ul _ngcontent-ng-c1684073588 vo-list _nghost-ng-c1166452113 class="list list--ul list--no-marker"><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/landline" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Landline </span></a></li></ul></vo-sidenav-section></li><li _ngcontent-ng-c1684073588><button _ngcontent-ng-c1684073588 vo-sidenav-panel vosidenavnavigation _nghost-ng-c1661924767 tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-prefix" class="sidenav-panel__prefix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelprefix _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FarMobile" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FarMobile" viewBox="0 0 384 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M80 48c-8.8 0-16 7.2-16 16v384c0 8.8 7.2 16 16 16h224c8.8 0 16-7.2 16-16V64c0-8.8-7.2-16-16-16H80zM16 64C16 28.7 44.7 0 80 0h224c35.3 0 64 28.7 64 64v384c0 35.3-28.7 64-64 64H80c-35.3 0-64-28.7-64-64V64zm144 336h64c8.8 0 16 7.2 16 16s-7.2 16-16 16h-64c-8.8 0-16-7.2-16-16s7.2-16 16-16z"/></svg></span></vo-icon></span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Mobile </span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-suffix" class="sidenav-panel__suffix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelsuffix icon="ChevronRight" size="sm" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronRight" class="icon icon--size-sm icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronRight" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z"/></svg></span></vo-icon></span></button><vo-sidenav-section _ngcontent-ng-c1684073588 tabindex="-1" _nghost-ng-c2693967585 aria-label="9817cdb2-1d4e-4f93-815d-4897ba77b7ab" class="sidenav__section sidenav__section--hidden sidenav__section--sub-section"><div _ngcontent-ng-c2693967585 data-testid="sidenav-section-navigation" class="sidenav__section-navigation"><button _ngcontent-ng-c1684073588 vo-sidenav-panel variant="secondary" vosidenavnavigation _nghost-ng-c1661924767 tabindex="-1" class="sidenav-panel sidenav-panel--secondary"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-prefix" class="sidenav-panel__prefix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelprefix icon="ChevronLeft" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronLeft" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronLeft" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M9.4 233.4c-12.5 12.5-12.5 32.8 0 45.3l192 192c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3L77.3 256 246.6 86.6c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0l-192 192z"/></svg></span></vo-icon></span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Main Menu </span></button></div><div _ngcontent-ng-c2693967585 data-testid="sidenav-section-title" class="sidenav__section-title"><h2 _ngcontent-ng-c2693967585 vo-text weight="bold" _nghost-ng-c638324467 class="type type--color-default type--size-T300 type--weight-bold"> Mobile </h2></div><ul _ngcontent-ng-c1684073588 vo-list _nghost-ng-c1166452113 class="list list--ul list--no-marker"><li _ngcontent-ng-c1684073588><button _ngcontent-ng-c1684073588 vo-sidenav-panel vosidenavnavigation _nghost-ng-c1661924767 tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Shop Mobile Plans </span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-suffix" class="sidenav-panel__suffix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelsuffix icon="ChevronRight" size="sm" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronRight" class="icon icon--size-sm icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronRight" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z"/></svg></span></vo-icon></span></button><vo-sidenav-section _ngcontent-ng-c1684073588 tabindex="-1" _nghost-ng-c2693967585 aria-label="caea262f-0201-410a-97c5-90851fd91111" class="sidenav__section sidenav__section--hidden sidenav__section--sub-section"><div _ngcontent-ng-c2693967585 data-testid="sidenav-section-navigation" class="sidenav__section-navigation"><button _ngcontent-ng-c1684073588 vo-sidenav-panel variant="secondary" vosidenavnavigation _nghost-ng-c1661924767 tabindex="-1" class="sidenav-panel sidenav-panel--secondary"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-prefix" class="sidenav-panel__prefix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelprefix icon="ChevronLeft" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronLeft" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronLeft" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M9.4 233.4c-12.5 12.5-12.5 32.8 0 45.3l192 192c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3L77.3 256 246.6 86.6c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0l-192 192z"/></svg></span></vo-icon></span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Mobile </span></button></div><div _ngcontent-ng-c2693967585 data-testid="sidenav-section-title" class="sidenav__section-title"><h2 _ngcontent-ng-c2693967585 vo-text weight="bold" _nghost-ng-c638324467 class="type type--color-default type--size-T300 type--weight-bold"> Shop Mobile Plans </h2></div><ul _ngcontent-ng-c1684073588 vo-list _nghost-ng-c1166452113 class="list list--ul list--no-marker"><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/mobile" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Virgin Mobile </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/mobile/pay-monthly" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Pay Monthly Phones </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/mobile/sim-only" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Pay Monthly SIMs </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/mobile/upgrade" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Upgrade </span></a></li></ul></vo-sidenav-section></li><li _ngcontent-ng-c1684073588><button _ngcontent-ng-c1684073588 vo-sidenav-panel vosidenavnavigation _nghost-ng-c1661924767 tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Shop O2 Plans </span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-suffix" class="sidenav-panel__suffix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelsuffix icon="ChevronRight" size="sm" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronRight" class="icon icon--size-sm icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronRight" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z"/></svg></span></vo-icon></span></button><vo-sidenav-section _ngcontent-ng-c1684073588 tabindex="-1" _nghost-ng-c2693967585 aria-label="6193e327-d0cb-40c0-a1a7-aa6b2cd1aef0" class="sidenav__section sidenav__section--hidden sidenav__section--sub-section"><div _ngcontent-ng-c2693967585 data-testid="sidenav-section-navigation" class="sidenav__section-navigation"><button _ngcontent-ng-c1684073588 vo-sidenav-panel variant="secondary" vosidenavnavigation _nghost-ng-c1661924767 tabindex="-1" class="sidenav-panel sidenav-panel--secondary"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-prefix" class="sidenav-panel__prefix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelprefix icon="ChevronLeft" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronLeft" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronLeft" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M9.4 233.4c-12.5 12.5-12.5 32.8 0 45.3l192 192c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3L77.3 256 246.6 86.6c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0l-192 192z"/></svg></span></vo-icon></span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Mobile </span></button></div><div _ngcontent-ng-c2693967585 data-testid="sidenav-section-title" class="sidenav__section-title"><h2 _ngcontent-ng-c2693967585 vo-text weight="bold" _nghost-ng-c638324467 class="type type--color-default type--size-T300 type--weight-bold"> Shop O2 Plans </h2></div><ul _ngcontent-ng-c1684073588 vo-list _nghost-ng-c1166452113 class="list list--ul list--no-marker"><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.o2.co.uk/shop/phones?cm_mmc=vmreferral-_-nav" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Phones </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.o2.co.uk/shop/sim-cards/sim-only-deals?cm_mmc=vmreferral-_-nav" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> SIM Only Deals </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.o2.co.uk/shop/sim-cards/pay-as-you-go?cm_mmc=vmreferral-_-nav" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Pay As You Go SIMs </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.o2.co.uk/shop/tablets?cm_mmc=vmreferral-_-nav" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Tablets </span></a></li></ul></vo-sidenav-section></li></ul></vo-sidenav-section></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmediabusiness.co.uk/small-business/?CMP=ext_b2c_chal_hp_tp" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-prefix" class="sidenav-panel__prefix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelprefix _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FarSuitcase" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FarSuitcase" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M176 56v40h160V56c0-4.4-3.6-8-8-8H184c-4.4 0-8 3.6-8 8zm-48 40V56c0-30.9 25.1-56 56-56h144c30.9 0 56 25.1 56 56v40h64c35.3 0 64 28.7 64 64v256c0 35.3-28.7 64-64 64H64c-35.3 0-64-28.7-64-64V160c0-35.3 28.7-64 64-64h64zm232 48H144v288h224V144h-8zm-296 0c-8.8 0-16 7.2-16 16v256c0 8.8 7.2 16 16 16h32V144H64zm384 288c8.8 0 16-7.2 16-16V160c0-8.8-7.2-16-16-16h-32v288h32z"/></svg></span></vo-icon></span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> For Business </span></a></li></ul></vo-sidenav-section><vo-sidenav-section _ngcontent-ng-c1684073588 tabindex="-1" _nghost-ng-c2693967585 aria-label="Main menu" class="sidenav__section sidenav__section--hidden"><div _ngcontent-ng-c2693967585 data-testid="sidenav-section-title" class="sidenav__section-title"><h2 _ngcontent-ng-c2693967585 vo-text weight="bold" _nghost-ng-c638324467 class="type type--color-default type--size-T300 type--weight-bold"> Other Stuff </h2></div><ul _ngcontent-ng-c1684073588 vo-list _nghost-ng-c1166452113 class="list list--ul list--no-marker"><li _ngcontent-ng-c1684073588><button _ngcontent-ng-c1684073588 vo-sidenav-panel vosidenavnavigation _nghost-ng-c1661924767 tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-prefix" class="sidenav-panel__prefix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelprefix _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FarEye" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FarEye" viewBox="0 0 576 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M288 80c-65.2 0-118.8 29.6-159.9 67.7C89.6 183.5 63 226 49.4 256 63 286 89.6 328.5 128 364.3c41.2 38.1 94.8 67.7 160 67.7s118.8-29.6 159.9-67.7C486.4 328.5 513 286 526.6 256c-13.6-30-40.2-72.5-78.6-108.3C406.8 109.6 353.2 80 288 80zM95.4 112.6C142.5 68.8 207.2 32 288 32s145.5 36.8 192.6 80.6c46.8 43.5 78.1 95.4 93 131.1 3.3 7.9 3.3 16.7 0 24.6-14.9 35.7-46.2 87.7-93 131.1C433.5 443.2 368.8 480 288 480s-145.5-36.8-192.6-80.6C48.6 356 17.3 304 2.5 268.3c-3.3-7.9-3.3-16.7 0-24.6C17.3 208 48.6 156 95.4 112.6zM288 336c44.2 0 80-35.8 80-80s-35.8-80-80-80h-2c1.3 5.1 2 10.5 2 16 0 35.3-28.7 64-64 64-5.5 0-10.9-.7-16-2v2c0 44.2 35.8 80 80 80zm0-208a128 128 0 1 1 0 256 128 128 0 1 1 0-256z"/></svg></span></vo-icon></span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> What to Watch </span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-suffix" class="sidenav-panel__suffix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelsuffix icon="ChevronRight" size="sm" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronRight" class="icon icon--size-sm icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronRight" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z"/></svg></span></vo-icon></span></button><vo-sidenav-section _ngcontent-ng-c1684073588 tabindex="-1" _nghost-ng-c2693967585 aria-label="aa3512de-976e-4b81-ac79-a7407b7afc64" class="sidenav__section sidenav__section--hidden sidenav__section--sub-section"><div _ngcontent-ng-c2693967585 data-testid="sidenav-section-navigation" class="sidenav__section-navigation"><button _ngcontent-ng-c1684073588 vo-sidenav-panel variant="secondary" vosidenavnavigation _nghost-ng-c1661924767 tabindex="-1" class="sidenav-panel sidenav-panel--secondary"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-prefix" class="sidenav-panel__prefix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelprefix icon="ChevronLeft" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronLeft" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronLeft" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M9.4 233.4c-12.5 12.5-12.5 32.8 0 45.3l192 192c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3L77.3 256 246.6 86.6c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0l-192 192z"/></svg></span></vo-icon></span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Main Menu </span></button></div><div _ngcontent-ng-c2693967585 data-testid="sidenav-section-title" class="sidenav__section-title"><h2 _ngcontent-ng-c2693967585 vo-text weight="bold" _nghost-ng-c638324467 class="type type--color-default type--size-T300 type--weight-bold"> What to Watch </h2></div><ul _ngcontent-ng-c1684073588 vo-list _nghost-ng-c1166452113 class="list list--ul list--no-marker"><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/virgin-tv-edit" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> TV Edit </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/tv/broadband/store" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Virgin Media Store </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://virgintvgo.virginmedia.com/en.html" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Virgin TV Go </span></a></li></ul></vo-sidenav-section></li><li _ngcontent-ng-c1684073588><button _ngcontent-ng-c1684073588 vo-sidenav-panel vosidenavnavigation _nghost-ng-c1661924767 tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-prefix" class="sidenav-panel__prefix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelprefix _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FarArrowRightArrowLeft" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FarArrowRightArrowLeft" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M103 497c9.4 9.4 24.6 9.4 33.9 0s9.4-24.6 0-33.9l-55-55L424 408c13.3 0 24-10.7 24-24s-10.7-24-24-24H81.9l55-55c9.4-9.4 9.4-24.6 0-33.9s-24.6-9.4-33.9 0L7 367c-9.4 9.4-9.4 24.6 0 33.9l96 96zm338-352c9.4-9.4 9.4-24.6 0-33.9L345 15c-9.4-9.4-24.6-9.4-33.9 0s-9.4 24.6 0 33.9l55 55L24 104c-13.3 0-24 10.7-24 24s10.7 24 24 24h342.1l-55 55c-9.4 9.4-9.4 24.6 0 33.9s24.6 9.4 33.9 0l96-96z"/></svg></span></vo-icon></span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Switching </span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-suffix" class="sidenav-panel__suffix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelsuffix icon="ChevronRight" size="sm" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronRight" class="icon icon--size-sm icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronRight" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z"/></svg></span></vo-icon></span></button><vo-sidenav-section _ngcontent-ng-c1684073588 tabindex="-1" _nghost-ng-c2693967585 aria-label="6e8addf5-a2c9-4fc7-a602-f79ad5a79bd2" class="sidenav__section sidenav__section--hidden sidenav__section--sub-section"><div _ngcontent-ng-c2693967585 data-testid="sidenav-section-navigation" class="sidenav__section-navigation"><button _ngcontent-ng-c1684073588 vo-sidenav-panel variant="secondary" vosidenavnavigation _nghost-ng-c1661924767 tabindex="-1" class="sidenav-panel sidenav-panel--secondary"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-prefix" class="sidenav-panel__prefix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelprefix icon="ChevronLeft" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronLeft" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronLeft" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M9.4 233.4c-12.5 12.5-12.5 32.8 0 45.3l192 192c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3L77.3 256 246.6 86.6c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0l-192 192z"/></svg></span></vo-icon></span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Main Menu </span></button></div><div _ngcontent-ng-c2693967585 data-testid="sidenav-section-title" class="sidenav__section-title"><h2 _ngcontent-ng-c2693967585 vo-text weight="bold" _nghost-ng-c638324467 class="type type--color-default type--size-T300 type--weight-bold"> Switching </h2></div><ul _ngcontent-ng-c1684073588 vo-list _nghost-ng-c1166452113 class="list list--ul list--no-marker"><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/broadband/postcode-checker" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Broadband postcode checker </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/broadband/switch" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Switching broadband </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/help/mobile/keep-my-number" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Switch to Virgin Mobile </span></a></li></ul></vo-sidenav-section></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmediao2.co.uk/?_gl=1*1vdo1tf*_ga*MTQ2MDYzNDUxNi4xNzA2MTExOTMw*_ga_7NQRHWTHK9*MTcxMDc2Nzg4My44Ny4xLjE3MTA3Njc5MTAuMzMuMC4w*_fplc*TlclMkZmUExXJTJGeXgwYTZkdWFoUWFpQ2VOaUVCcWlwZzBYOEZYeEFZRjFZb21mQ3JDYmZNTDROZFdlJTJGbVVKTENGSSUyQlg5RWdFd3Bpa0VLVkpMQ2NUWGF2VWNybkFXVEtIOTZCOGxrcExPU0h2Y1hGSDF5ZkNBSzhzMmo5VkRVckElM0QlM0Q." tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-prefix" class="sidenav-panel__prefix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelprefix _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FarHandshakeSimple" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FarHandshakeSimple" viewBox="0 0 640 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M272.2 64.6c-4.4-.4-8.8-.6-13.2-.6h-10.3c-37.2 0-73.2 13.7-101 38.4L121.1 126c-1.5 1.3-3.4 2-5.3 2H56c-13.3 0-24 10.7-24 24s10.7 24 24 24h59.8c13.7 0 27-5 37.2-14.1l26.5-23.6c12-10.7 26.2-18.3 41.5-22.5l51.1-51.1zm104.9-.6c-37.6 0-73.9 14.4-101.2 40.2l-70.1 66.2c-30.8 29.1-30.1 78.3 1.6 106.5 27.8 24.7 69.7 24.3 97-.9l35.8-33 75.8 75.8c9.4 9.4 9.4 24.6 0 33.9-8.4 8.4-21.6 9.3-30.9 2.6-7.1-5.1-16.5-5.9-24.4-2.1s-13.1 11.6-13.6 20.4c-.4 7.1-3.2 14-8.6 19.4-11.6 11.6-30.4 11.6-41.9 0l-10.7-10.7c-5.8-5.8-14.2-8.2-22.2-6.5s-14.6 7.5-17.3 15.3c-.8 2.1-2 4.1-3.7 5.8-6.2 6.2-16.4 6.2-22.6 0L193 370.1l-7-7-35.6-35.6c-15-15-35.4-23.4-56.6-23.4H56c-13.3 0-24 10.7-24 24s10.7 24 24 24h37.7c8.5 0 16.6 3.4 22.6 9.4L152 397l7 7 26.9 27c23.6 23.6 60.9 24.9 86 4.1 30.4 22 73 19.3 100.4-8.1 6.1-6.1 10.9-12.9 14.6-20.2 22.2 3.8 45.8-2.9 63-20.1 5.6-5.6 10.1-11.9 13.5-18.7H584c13.3 0 24-10.7 24-24s-10.7-24-24-24H469.2c-2.9-12.9-9.3-25.1-19.4-35.1l-74.4-74.4.8-.8c9.7-9 10.3-24.2 1.4-33.9s-24.2-10.3-33.9-1.4l-71.9 66.4c-9.2 8.5-23.2 8.6-32.5.3-10.6-9.4-10.9-26-.5-35.7l70.1-66.2c18.5-17.4 42.9-27.1 68.3-27.1 24.4 0 47.9 8.9 66.1 25.1l36.9 32.8c4.4 3.9 10.1 6.1 15.9 6.1h88c13.3 0 24-10.7 24-24s-10.7-24-24-24h-79L475 101.2C448 77.3 413.2 64 377.1 64z"/></svg></span></vo-icon></span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Virgin Media and O2 </span></a></li><li _ngcontent-ng-c1684073588><button _ngcontent-ng-c1684073588 vo-sidenav-panel vosidenavnavigation _nghost-ng-c1661924767 tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-prefix" class="sidenav-panel__prefix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelprefix _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FarComment" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FarComment" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M123.6 391.3c12.9-9.4 29.6-11.8 44.6-6.4 26.5 9.6 56.2 15.1 87.8 15.1 124.7 0 208-80.5 208-160S380.7 80 256 80 48 160.5 48 240c0 32 12.4 62.8 35.7 89.2 8.6 9.7 12.8 22.5 11.8 35.5-1.4 18.1-5.7 34.7-11.3 49.4 17-7.9 31.1-16.7 39.4-22.7zM21.2 431.9c1.8-2.7 3.5-5.4 5.1-8.1 10-16.6 19.5-38.4 21.4-62.9C17.7 326.8 0 285.1 0 240 0 125.1 114.6 32 256 32s256 93.1 256 208-114.6 208-256 208c-37.1 0-72.3-6.4-104.1-17.9-11.9 8.7-31.3 20.6-54.3 30.6-15.1 6.6-32.3 12.6-50.1 16.1-.8.2-1.6.3-2.4.5-4.4.8-8.7 1.5-13.2 1.9-.2 0-.5.1-.7.1-5.1.5-10.2.8-15.3.8-6.5 0-12.3-3.9-14.8-9.9S0 457.4 4.5 452.8c4.1-4.2 7.8-8.7 11.3-13.5 1.7-2.3 3.3-4.6 4.8-6.9.1-.2.2-.3.3-.5z"/></svg></span></vo-icon></span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Help & Support </span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-suffix" class="sidenav-panel__suffix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelsuffix icon="ChevronRight" size="sm" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronRight" class="icon icon--size-sm icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronRight" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z"/></svg></span></vo-icon></span></button><vo-sidenav-section _ngcontent-ng-c1684073588 tabindex="-1" _nghost-ng-c2693967585 aria-label="971c7ded-d095-42b1-bdad-806020dc2912" class="sidenav__section sidenav__section--hidden sidenav__section--sub-section"><div _ngcontent-ng-c2693967585 data-testid="sidenav-section-navigation" class="sidenav__section-navigation"><button _ngcontent-ng-c1684073588 vo-sidenav-panel variant="secondary" vosidenavnavigation _nghost-ng-c1661924767 tabindex="-1" class="sidenav-panel sidenav-panel--secondary"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-prefix" class="sidenav-panel__prefix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelprefix icon="ChevronLeft" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronLeft" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronLeft" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M9.4 233.4c-12.5 12.5-12.5 32.8 0 45.3l192 192c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3L77.3 256 246.6 86.6c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0l-192 192z"/></svg></span></vo-icon></span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Main Menu </span></button></div><div _ngcontent-ng-c2693967585 data-testid="sidenav-section-title" class="sidenav__section-title"><h2 _ngcontent-ng-c2693967585 vo-text weight="bold" _nghost-ng-c638324467 class="type type--color-default type--size-T300 type--weight-bold"> Help & Support </h2></div><ul _ngcontent-ng-c1684073588 vo-list _nghost-ng-c1166452113 class="list list--ul list--no-marker"><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/help/broadband" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Broadband Help </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/help" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Help & Support </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/help/landline" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Landline Help </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/help/mobile" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Mobile Help </span></a></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/help/tv" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> TV Help </span></a></li></ul></vo-sidenav-section></li><li _ngcontent-ng-c1684073588><a _ngcontent-ng-c1684073588 vo-sidenav-panel _nghost-ng-c1661924767 href="https://www.virginmedia.com/blog" tabindex="-1" class="sidenav-panel"><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-prefix" class="sidenav-panel__prefix"><vo-icon _ngcontent-ng-c1684073588 vosidenavpanelprefix _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FarPenNib" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FarPenNib" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M368.4 18.3c21.9-21.9 57.3-21.9 79.2 0l46.1 46.1c21.9 21.9 21.9 57.3 0 79.2l-71 71-10.5 10.4-40.6 149.1c-4.8 17.8-18.1 32-35.5 38.1L72 505c-18.5 6.5-39.1 1.8-52.9-12S.5 458.5 7 440l92.8-264.1c6.1-17.4 20.3-30.6 38.1-35.5L287 99.8l10.4-10.4 71-71zm-71.5 128.5-146.4 39.9c-2.5.7-4.6 2.6-5.4 5.1L62.5 426.9l102.2-102.2c-3-6.3-4.7-13.3-4.7-20.7 0-26.5 21.5-48 48-48s48 21.5 48 48-21.5 48-48 48c-7.4 0-14.4-1.7-20.7-4.7L85.1 449.5l235.1-82.6c2.5-.9 4.4-2.9 5.1-5.4l39.9-146.4-68.3-68.3z"/></svg></span></vo-icon></span><span _ngcontent-ng-c1661924767 data-testid="sidenav-panel-text" class="sidenav-panel__text"> Blog </span></a></li></ul></vo-sidenav-section></div></div></div></div></vo-sidenav></app-dynamo-navigation></app-dynamo-header></app-dynamo-fragment></app-dynamo-content-fragment><app-dynamo-hero _nghost-ng-c427999080><vo-hero-banner _ngcontent-ng-c427999080 _nghost-ng-c180388895 class="hero-banner__under-content hero-banner hero-banner--background-secondary"><div _ngcontent-ng-c180388895 data-testid="hero-banner-content" class="hero-banner__container"><vo-section _ngcontent-ng-c427999080 layout="cozy" variant="transparent" verticalrhythm="2xl" class="hero-banner__section section section--vertical-rhythm-2xl section--variant-transparent section--layout-cozy" _nghost-ng-c2422728189><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><app-dynamo-text _nghost-ng-c1415793837 id="209b2b31-b93d-4ef9-ae88-bf13112f4d8f"><h1 _ngcontent-ng-c1415793837 vo-text _nghost-ng-c638324467 class="type type--size-T700 type--margin-bottom type--weight-heavy type--align-center"> Accessibility support and services </h1><vo-content _ngcontent-ng-c1415793837 _nghost-ng-c1001680157 class="content--align-center content"><p _ngcontent-ng-c1001680157>At Virgin Media, we’re committed to ensuring our services are inclusive and accessible to everyone. Find everything you need to register your personal needs and access our accessibility settings below.</p><p _ngcontent-ng-c1001680157></p></vo-content></app-dynamo-text><app-dynamo-button _nghost-ng-c3059916716 class="dynamo-button--align-centre"><a _ngcontent-ng-c3059916716 vo-button _nghost-ng-c3526260889 href="https://www.virginmedia.com/corporate/media-centre/public-policy-statements/accessibility-and-vulnerability-policy" class="button button--tertiary"><span _ngcontent-ng-c3526260889 class="button__text"> Accessibility and Vulnerability Policy </span></a></app-dynamo-button></div></div></vo-section></div><div _ngcontent-ng-c180388895 data-testid="hero-banner-background" class="hero-banner__background"></div><div _ngcontent-ng-c180388895 data-testid="hero-banner-flares" class="hero-banner__flares"><img _ngcontent-ng-c427999080 vo-hero-banner-flare priority _nghost-ng-c457677814 alt width="2097" height="2911" loading="eager" fetchpriority="high" ng-img="true" src="https://a.storyblok.com/f/254971/2097x2911/eef6898825/left-001.svg" class="hero-banner-flare--position-left hero-banner-flare--purplePink-0 hero-banner-flare" style="--_rotate: 0;"><img _ngcontent-ng-c427999080 vo-hero-banner-flare priority _nghost-ng-c457677814 alt width="2265" height="991" loading="eager" fetchpriority="high" ng-img="true" src="https://a.storyblok.com/f/254971/2265x991/7b92892731/left-002.svg" class="hero-banner-flare--position-left hero-banner-flare--purplePink-1 hero-banner-flare" style="--_rotate: 0;"><img _ngcontent-ng-c427999080 vo-hero-banner-flare priority _nghost-ng-c457677814 alt width="1227" height="449" loading="eager" fetchpriority="high" ng-img="true" src="https://a.storyblok.com/f/254971/1227x449/aa375be4f7/right-001.svg" srcset="https://a.storyblok.com/f/254971/1227x449/aa375be4f7/right-001.svg 1x, https://a.storyblok.com/f/254971/1227x449/aa375be4f7/right-001.svg 2x" class="hero-banner-flare--position-right hero-banner-flare--purplePink-2 hero-banner-flare" style="--_rotate: 0;"></div></vo-hero-banner></app-dynamo-hero></div><main _ngcontent-ng-c872739765 class="page__body"><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-2xl section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-breadcrumbs _nghost-ng-c702755879><vo-breadcrumbs _ngcontent-ng-c702755879 _nghost-ng-c432819869 class="breadcrumbs"><div _ngcontent-ng-c432819869 data-testid="breadcrumbs-content" class="breadcrumbs__content"><ol _ngcontent-ng-c432819869 data-testid="breadcrumbs-list" class="breadcrumbs__list"><li _ngcontent-ng-c432819869 data-testid="breadcrumbs-item" class="breadcrumbs__list-item"><a _ngcontent-ng-c702755879 vo-anchor href="/" color="inherit" decoration="none" _nghost-ng-c864204228 class="anchor anchor--color-inherit anchor--has-icon anchor--icon-only anchor--decoration-none"><span _ngcontent-ng-c864204228 class="anchor__text"> Home </span><span _ngcontent-ng-c864204228 class="anchor__icon"><vo-icon _ngcontent-ng-c702755879 icon="Home" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasHouse" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasHouse" viewBox="0 0 576 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M575.8 255.5c0 18-15 32.1-32 32.1h-32l.7 160.2c0 2.7-.2 5.4-.5 8.1V472c0 22.1-17.9 40-40 40h-16c-1.1 0-2.2 0-3.3-.1-1.4.1-2.8.1-4.2.1H392c-22.1 0-40-17.9-40-40v-88c0-17.7-14.3-32-32-32h-64c-17.7 0-32 14.3-32 32v88c0 22.1-17.9 40-40 40h-55.9c-1.5 0-3-.1-4.5-.2-1.2.1-2.4.2-3.6.2h-16c-22.1 0-40-17.9-40-40V360c0-.9 0-1.9.1-2.8v-69.6H32c-18 0-32-14-32-32.1 0-9 3-17 10-24L266.4 8c7-7 15-8 22-8s15 2 21 7l255.4 224.5c8 7 12 15 11 24z"/></svg></span></vo-icon></span></a></li><li _ngcontent-ng-c432819869 data-testid="breadcrumbs-item" class="breadcrumbs__list-item"><vo-icon _ngcontent-ng-c432819869 data-testid="breadcrumb-icon" icon="ChevronRight" size="sm" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronRight" class="icon icon--size-sm icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronRight" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z"/></svg></span></vo-icon><a _ngcontent-ng-c702755879 vo-anchor color="inherit" size="sm" _nghost-ng-c864204228 href="/help/" class="anchor anchor--size-sm anchor--color-inherit"><span _ngcontent-ng-c864204228 class="anchor__text"> Help </span></a></li><li _ngcontent-ng-c432819869 data-testid="breadcrumbs-item" class="breadcrumbs__list-item"><vo-icon _ngcontent-ng-c432819869 data-testid="breadcrumb-icon" icon="ChevronRight" size="sm" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronRight" class="icon icon--size-sm icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronRight" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z"/></svg></span></vo-icon><p _ngcontent-ng-c702755879 vo-text size="T200" color="inherit" _nghost-ng-c638324467 class="type type--color-inherit type--size-T200 type--weight-regular"> Accessibility </p></li></ol></div></vo-breadcrumbs></app-dynamo-breadcrumbs></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-text _nghost-ng-c1415793837 id="e7d6d1b4-13fc-4227-bc62-a813fbb54652"><h2 _ngcontent-ng-c1415793837 vo-text _nghost-ng-c638324467 class="type type--size-T600 type--margin-bottom type--weight-bold"> Register your accessibility needs or personal circumstances </h2><vo-content _ngcontent-ng-c1415793837 _nghost-ng-c1001680157 class="content"><p _ngcontent-ng-c1001680157>If you find it difficult to access any of our services due to a disability or personal circumstance, we can make adjustments to help you manage your account. Please let us know by calling<strong _ngcontent-ng-c1001680157> 150</strong> on a Virgin Media phone. Or you can also call, text or video relay us on<strong _ngcontent-ng-c1001680157> 0345 454 1111*</strong>. With your consent, we can flag your account so our staff can respond to your needs appropriately.</p><p _ngcontent-ng-c1001680157> For everyday call charges, please see our <a _ngcontent-ng-c1001680157 href="https://mcas-proxyweb.mcas.ms/certificate-checker?login=false&originalUrl=https%3A%2F%2Fvirginmedia.com.mcas.ms%2Fcallcosts%3FMcasTsid%3D15600&McasCSRF=94f14a998744b0148ece74bc5bce9d169cbef739d5674e3fb64fada15b908c8f" target="_self">call costs</a>.</p></vo-content></app-dynamo-text></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-horizontal-rule _nghost-ng-c2049251368><hr _ngcontent-ng-c2049251368 vo-hr class="hr horizontal-rule" _nghost-ng-c1363575812 style="--horizontal-rule-line-height: 2px;"></app-dynamo-horizontal-rule></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-text _nghost-ng-c1415793837 id="7e918f4d-a772-4f6f-8347-5a05da13728f"><h2 _ngcontent-ng-c1415793837 vo-text _nghost-ng-c638324467 class="type type--size-T600 type--margin-bottom type--weight-bold"> Get priority help and support </h2><vo-content _ngcontent-ng-c1415793837 _nghost-ng-c1001680157 class="content"><p _ngcontent-ng-c1001680157>If you or someone in your household has already registered for support, or you’ve let us know when reporting a fault, we promise to prioritise your appointment over our standard level of care. </p><p _ngcontent-ng-c1001680157>Please note – bad weather, such as storms and floods, can stop our service technicians repairing overhead cables or working in maintenance holes. </p><p _ngcontent-ng-c1001680157></p></vo-content></app-dynamo-text></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-horizontal-rule _nghost-ng-c2049251368><hr _ngcontent-ng-c2049251368 vo-hr class="hr horizontal-rule" _nghost-ng-c1363575812 style="--horizontal-rule-line-height: 2px;"></app-dynamo-horizontal-rule></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-text _nghost-ng-c1415793837 id="099a1b0b-cf20-4fe5-b49f-6589fff5fbb2"><h2 _ngcontent-ng-c1415793837 vo-text _nghost-ng-c638324467 class="type type--size-T600 type--margin-bottom type--weight-bold"> Our accessibility features </h2><vo-content _ngcontent-ng-c1415793837 _nghost-ng-c1001680157 class="content"><p _ngcontent-ng-c1001680157>If you or someone in your household has any impairments or needs extra help due to accessibility needs, find out what additional features or products we offer by selecting one of the options below: </p><p _ngcontent-ng-c1001680157>*Please be aware that we recently updated the accessible features on our Virgin TV 360 box and our Stream box. If you have either of these boxes, turn it off at the power socket, wait 10 seconds, and then turn it on again. This will ensure our updated remote control instructions below match the new features you’ll get on your TV box. </p></vo-content></app-dynamo-text></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--reduced-spacing-top section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-grid _nghost-ng-c3142544456><div _ngcontent-ng-c3142544456 class="grid grid--columns-md-2 grid--columns-lg-3"><div _ngcontent-ng-c3142544456 class="grid__column"><app-dynamo-tile _nghost-ng-c1017677437><a _ngcontent-ng-c1017677437 class="tile" href="https://www.virginmedia.com/help/accessibility/visual-impairment"><div _ngcontent-ng-c1017677437 class="tile__icon"><vo-icon _ngcontent-ng-c1017677437 size="lg" _nghost-ng-c373778275 aria-hidden="true" class="icon icon--size-lg icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><span _ngcontent-ng-c373778275 class="icon__mask" style="--_maskurl: url(https://a2.storyblok.com/f/253875/188x150/68bb93beb4/arrows-to-eye.svg);"></span></span></vo-icon></div><div _ngcontent-ng-c1017677437 class="tile__text"> Vision </div></a></app-dynamo-tile></div><div _ngcontent-ng-c3142544456 class="grid__column"><app-dynamo-tile _nghost-ng-c1017677437><a _ngcontent-ng-c1017677437 class="tile" href="https://www.virginmedia.com/help/accessibility/hearing-impairment"><div _ngcontent-ng-c1017677437 class="tile__icon"><vo-icon _ngcontent-ng-c1017677437 size="lg" _nghost-ng-c373778275 aria-hidden="true" class="icon icon--size-lg icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><span _ngcontent-ng-c373778275 class="icon__mask" style="--_maskurl: url(https://a2.storyblok.com/f/253875/150x150/0c7f4fef86/ear-listen.svg);"></span></span></vo-icon></div><div _ngcontent-ng-c1017677437 class="tile__text"> Hearing </div></a></app-dynamo-tile></div><div _ngcontent-ng-c3142544456 class="grid__column"><app-dynamo-tile _nghost-ng-c1017677437><a _ngcontent-ng-c1017677437 class="tile" href="https://www.virginmedia.com/help/accessibility/mobility-impairment"><div _ngcontent-ng-c1017677437 class="tile__icon"><vo-icon _ngcontent-ng-c1017677437 size="lg" _nghost-ng-c373778275 aria-hidden="true" class="icon icon--size-lg icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><span _ngcontent-ng-c373778275 class="icon__mask" style="--_maskurl: url(https://a2.storyblok.com/f/253875/94x150/8a6874b01a/person.svg);"></span></span></vo-icon></div><div _ngcontent-ng-c1017677437 class="tile__text"> Mobility </div></a></app-dynamo-tile></div></div></app-dynamo-grid></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-horizontal-rule _nghost-ng-c2049251368><hr _ngcontent-ng-c2049251368 vo-hr class="hr horizontal-rule" _nghost-ng-c1363575812 style="--horizontal-rule-line-height: 2px;"></app-dynamo-horizontal-rule></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-text _nghost-ng-c1415793837 id="02f59ff5-f27f-4829-8b27-5748cff738b5"><h2 _ngcontent-ng-c1415793837 vo-text _nghost-ng-c638324467 class="type type--size-T600 type--margin-bottom type--weight-bold"> Extra support and services </h2><vo-content _ngcontent-ng-c1415793837 _nghost-ng-c1001680157 class="content"><p _ngcontent-ng-c1001680157><span _ngcontent-ng-c1001680157 style="color: rgb(51, 51, 51);">It’s important for us to treat all our customers fairly – and support those who need a little extra help. As such, we’ll always try to offer the most appropriate services for your personal circumstances and help out where we can.</span></p><p _ngcontent-ng-c1001680157><span _ngcontent-ng-c1001680157 style="color: rgb(51, 51, 51);">Our customer service team is here to help if you have any specific needs or requirements or if you’re having difficulties you’d like to talk to us about.</span></p></vo-content></app-dynamo-text><app-dynamo-accordion-group _nghost-ng-c337133869><app-dynamo-accordion _nghost-ng-c623683341><vo-accordion _ngcontent-ng-c623683341 _nghost-ng-c238797423 id="accordion-0" class="accordion"><button _ngcontent-ng-c238797423 data-testid="accordion__trigger" class="accordion__trigger" id="accordion-0-trigger" aria-expanded="false" aria-controls="accordion-0-panel"><div _ngcontent-ng-c238797423 class="accordion__title-wrapper"><span _ngcontent-ng-c238797423 class="accordion__title"> Bereavement </span><span _ngcontent-ng-c238797423 class="accordion__indicator"><vo-icon _ngcontent-ng-c238797423 icon="ChevronDown" size="md" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronDown" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"/></svg></span></vo-icon></span></div></button><div _ngcontent-ng-c238797423 data-testid="accordion__panel" role="region" class="accordion__panel" id="accordion-0-panel" aria-labelledby="accordion-0-trigger"><div _ngcontent-ng-c238797423 data-testid="accordion__content" class="accordion__content"><div _ngcontent-ng-c623683341 class="spacing"><vo-content _ngcontent-ng-c623683341 _nghost-ng-c1001680157 class="content"><p _ngcontent-ng-c1001680157>For support with what to do if an account holder has passed away, or is critically ill, please go to our <a _ngcontent-ng-c1001680157 href="https://www.virginmedia.com/help/bereavement" target="_blank">bereavement page</a>.</p></vo-content></div></div></div></vo-accordion></app-dynamo-accordion><app-dynamo-accordion _nghost-ng-c623683341><vo-accordion _ngcontent-ng-c623683341 _nghost-ng-c238797423 id="accordion-1" class="accordion"><button _ngcontent-ng-c238797423 data-testid="accordion__trigger" class="accordion__trigger" id="accordion-1-trigger" aria-expanded="false" aria-controls="accordion-1-panel"><div _ngcontent-ng-c238797423 class="accordion__title-wrapper"><span _ngcontent-ng-c238797423 class="accordion__title"> Caring for someone </span><span _ngcontent-ng-c238797423 class="accordion__indicator"><vo-icon _ngcontent-ng-c238797423 icon="ChevronDown" size="md" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronDown" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"/></svg></span></vo-icon></span></div></button><div _ngcontent-ng-c238797423 data-testid="accordion__panel" role="region" class="accordion__panel" id="accordion-1-panel" aria-labelledby="accordion-1-trigger"><div _ngcontent-ng-c238797423 data-testid="accordion__content" class="accordion__content"><div _ngcontent-ng-c623683341 class="spacing"><vo-content _ngcontent-ng-c623683341 _nghost-ng-c1001680157 class="content"><p _ngcontent-ng-c1001680157><span _ngcontent-ng-c1001680157 style="color: rgb(51, 51, 51);">Do you support someone who is older, has a physical or mental illness or is disabled and want to help them get the most from their Virgin Media services? If so, here’s how we can help:</span></p><ul _ngcontent-ng-c1001680157><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157><span _ngcontent-ng-c1001680157 style="color: rgb(51, 51, 51);">If you’re having problems with your service, we can help diagnose a fault – but we’ll need you to be at the property and be able to give us some account information. If you need an engineer as a result, we can arrange that too.</span></p></li><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157><span _ngcontent-ng-c1001680157 style="color: rgb(51, 51, 51);">If you want to make a change or access information on the account holder’s behalf, we will need the account holder to authorise this so we can speak to you on the call. If they can’t do this, or you’ve talked to us without them, we recommend becoming a named appointee on the account. You can do this by applying for a power of attorney, deputyship or benefits appointee. Find out more with Carers UK’s guide to </span><a _ngcontent-ng-c1001680157 href="https://www.carersuk.org/help-and-advice/practical-support/different-ways-of-managing-someones-affairs/">different ways of managing someone’s affairs</a><span _ngcontent-ng-c1001680157 style="color: rgb(51, 51, 51);">.</span></p></li></ul><p _ngcontent-ng-c1001680157><span _ngcontent-ng-c1001680157 style="color: rgb(51, 51, 51);">We’ve partnered with Carers UK to help support the 1 million unpaid carers with accessing expert information, advice and support. Get more </span><span _ngcontent-ng-c1001680157 style="color: ;"><a _ngcontent-ng-c1001680157 href="https://www.carersuk.org/help-and-advice/">help and advice</a></span><span _ngcontent-ng-c1001680157 style="color: black;"> from Carers UK</span><span _ngcontent-ng-c1001680157 style="color: rgb(51, 51, 51);">.</span></p></vo-content></div></div></div></vo-accordion></app-dynamo-accordion><app-dynamo-accordion _nghost-ng-c623683341><vo-accordion _ngcontent-ng-c623683341 _nghost-ng-c238797423 id="accordion-2" class="accordion"><button _ngcontent-ng-c238797423 data-testid="accordion__trigger" class="accordion__trigger" id="accordion-2-trigger" aria-expanded="false" aria-controls="accordion-2-panel"><div _ngcontent-ng-c238797423 class="accordion__title-wrapper"><span _ngcontent-ng-c238797423 class="accordion__title"> Power of attorney and other court-appointed third parties </span><span _ngcontent-ng-c238797423 class="accordion__indicator"><vo-icon _ngcontent-ng-c238797423 icon="ChevronDown" size="md" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronDown" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"/></svg></span></vo-icon></span></div></button><div _ngcontent-ng-c238797423 data-testid="accordion__panel" role="region" class="accordion__panel" id="accordion-2-panel" aria-labelledby="accordion-2-trigger"><div _ngcontent-ng-c238797423 data-testid="accordion__content" class="accordion__content"><div _ngcontent-ng-c623683341 class="spacing"><vo-content _ngcontent-ng-c623683341 _nghost-ng-c1001680157 class="content"><p _ngcontent-ng-c1001680157>You can tell us about a court-appointed third party – including Power of Attorney, Court of Protection and Appointeeship – by sending a copy of the official document to us via email or post. Alternatively, you can contact us by phone, Text Relay or Video Relay. Depending on the type of document you are granted, we may be able to validate your status immediately.</p><p _ngcontent-ng-c1001680157>Our email address is ExecutiveTeam@virginmedia.co.uk. Please make sure the document is attached as a PDF file. We also require your full name, the account number you’re taking over, account details and a covering note.</p><p _ngcontent-ng-c1001680157>Our postal* address is:</p><p _ngcontent-ng-c1001680157>Virgin Media Concord House</p><p _ngcontent-ng-c1001680157>Executive Team</p><p _ngcontent-ng-c1001680157>Concord Business Park</p><p _ngcontent-ng-c1001680157>Threapwood Road</p><p _ngcontent-ng-c1001680157>Wythenshawe</p><p _ngcontent-ng-c1001680157>Manchester</p><p _ngcontent-ng-c1001680157>M22 0EY</p><p _ngcontent-ng-c1001680157>*Please do not send the original documents as we are unable to guarantee their safe return.</p><p _ngcontent-ng-c1001680157></p></vo-content></div></div></div></vo-accordion></app-dynamo-accordion><app-dynamo-accordion _nghost-ng-c623683341><vo-accordion _ngcontent-ng-c623683341 _nghost-ng-c238797423 id="accordion-3" class="accordion"><button _ngcontent-ng-c238797423 data-testid="accordion__trigger" class="accordion__trigger" id="accordion-3-trigger" aria-expanded="false" aria-controls="accordion-3-panel"><div _ngcontent-ng-c238797423 class="accordion__title-wrapper"><span _ngcontent-ng-c238797423 class="accordion__title"> Disability helpline </span><span _ngcontent-ng-c238797423 class="accordion__indicator"><vo-icon _ngcontent-ng-c238797423 icon="ChevronDown" size="md" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronDown" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"/></svg></span></vo-icon></span></div></button><div _ngcontent-ng-c238797423 data-testid="accordion__panel" role="region" class="accordion__panel" id="accordion-3-panel" aria-labelledby="accordion-3-trigger"><div _ngcontent-ng-c238797423 data-testid="accordion__content" class="accordion__content"><div _ngcontent-ng-c623683341 class="spacing"><vo-content _ngcontent-ng-c623683341 _nghost-ng-c1001680157 class="content"><p _ngcontent-ng-c1001680157><span _ngcontent-ng-c1001680157 style="color: rgb(51, 51, 51);">Our charity partner Scope offer free, independent, and impartial advice and support to disabled people and their families.</span></p><p _ngcontent-ng-c1001680157><span _ngcontent-ng-c1001680157 style="color: rgb(51, 51, 51);">Their helpline information officers can answer questions and talk you through a wide range of topics connected with disability including finance, social care, work, equipment and assistive technology and housing and home adaptations.</span></p><p _ngcontent-ng-c1001680157><span _ngcontent-ng-c1001680157 style="color: rgb(51, 51, 51);">Freephone: </span><span _ngcontent-ng-c1001680157 style="color: rgb(112, 48, 160);"><a _ngcontent-ng-c1001680157 href="tel:0808%20800%203333">0808 800 3333</a></span></p><p _ngcontent-ng-c1001680157><span _ngcontent-ng-c1001680157 style="color: rgb(51, 51, 51);">Opening hours: Monday-Friday: 8am to 8pm Saturday and Sunday: 10am to 6pm</span></p><p _ngcontent-ng-c1001680157><span _ngcontent-ng-c1001680157 style="color: rgb(51, 51, 51);">For more information and other ways to use the helpline please visit </span><u _ngcontent-ng-c1001680157><span _ngcontent-ng-c1001680157 style="color: rgb(112, 48, 160);">www.scope.org.uk/helpline</span></u>.</p></vo-content></div></div></div></vo-accordion></app-dynamo-accordion><app-dynamo-accordion _nghost-ng-c623683341><vo-accordion _ngcontent-ng-c623683341 _nghost-ng-c238797423 id="accordion-4" class="accordion"><button _ngcontent-ng-c238797423 data-testid="accordion__trigger" class="accordion__trigger" id="accordion-4-trigger" aria-expanded="false" aria-controls="accordion-4-panel"><div _ngcontent-ng-c238797423 class="accordion__title-wrapper"><span _ngcontent-ng-c238797423 class="accordion__title"> Online advice and support </span><span _ngcontent-ng-c238797423 class="accordion__indicator"><vo-icon _ngcontent-ng-c238797423 icon="ChevronDown" size="md" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronDown" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"/></svg></span></vo-icon></span></div></button><div _ngcontent-ng-c238797423 data-testid="accordion__panel" role="region" class="accordion__panel" id="accordion-4-panel" aria-labelledby="accordion-4-trigger"><div _ngcontent-ng-c238797423 data-testid="accordion__content" class="accordion__content"><div _ngcontent-ng-c623683341 class="spacing"><vo-content _ngcontent-ng-c623683341 _nghost-ng-c1001680157 class="content"><p _ngcontent-ng-c1001680157><span _ngcontent-ng-c1001680157 style="color: rgb(51, 51, 51);">Scope’s website is available with information, advice and support whenever you need it. Please visit </span><u _ngcontent-ng-c1001680157><span _ngcontent-ng-c1001680157 style="color: rgb(112, 48, 160);">www.scope.org.uk/advice-and-support</span></u><span _ngcontent-ng-c1001680157 style="color: ;">.    </span></p></vo-content></div></div></div></vo-accordion></app-dynamo-accordion><app-dynamo-accordion _nghost-ng-c623683341><vo-accordion _ngcontent-ng-c623683341 _nghost-ng-c238797423 id="accordion-5" class="accordion"><button _ngcontent-ng-c238797423 data-testid="accordion__trigger" class="accordion__trigger" id="accordion-5-trigger" aria-expanded="false" aria-controls="accordion-5-panel"><div _ngcontent-ng-c238797423 class="accordion__title-wrapper"><span _ngcontent-ng-c238797423 class="accordion__title"> Online community </span><span _ngcontent-ng-c238797423 class="accordion__indicator"><vo-icon _ngcontent-ng-c238797423 icon="ChevronDown" size="md" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronDown" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"/></svg></span></vo-icon></span></div></button><div _ngcontent-ng-c238797423 data-testid="accordion__panel" role="region" class="accordion__panel" id="accordion-5-panel" aria-labelledby="accordion-5-trigger"><div _ngcontent-ng-c238797423 data-testid="accordion__content" class="accordion__content"><div _ngcontent-ng-c623683341 class="spacing"><vo-content _ngcontent-ng-c623683341 _nghost-ng-c1001680157 class="content"><p _ngcontent-ng-c1001680157><span _ngcontent-ng-c1001680157 style="color: rgb(51, 51, 51);">Scope’s online disability forum is a vibrant and supportive space for disabled people, parents and carers to get disability advice and information, and talk to people with similar experiences. For more information or to join the community please visit</span><span _ngcontent-ng-c1001680157 style="color: rgb(112, 48, 160);"> </span><span _ngcontent-ng-c1001680157 style="color: rgb(112, 48, 160);"><a _ngcontent-ng-c1001680157 href="https://forum.scope.org.uk/">https://forum.scope.org.uk/</a></span><span _ngcontent-ng-c1001680157 style="color: windowtext;"><a _ngcontent-ng-c1001680157 href="https://forum.scope.org.uk/">.</a></span></p></vo-content></div></div></div></vo-accordion></app-dynamo-accordion><app-dynamo-accordion _nghost-ng-c623683341><vo-accordion _ngcontent-ng-c623683341 _nghost-ng-c238797423 id="accordion-6" class="accordion"><button _ngcontent-ng-c238797423 data-testid="accordion__trigger" class="accordion__trigger" id="accordion-6-trigger" aria-expanded="false" aria-controls="accordion-6-panel"><div _ngcontent-ng-c238797423 class="accordion__title-wrapper"><span _ngcontent-ng-c238797423 class="accordion__title"> Financial assistance </span><span _ngcontent-ng-c238797423 class="accordion__indicator"><vo-icon _ngcontent-ng-c238797423 icon="ChevronDown" size="md" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronDown" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"/></svg></span></vo-icon></span></div></button><div _ngcontent-ng-c238797423 data-testid="accordion__panel" role="region" class="accordion__panel" id="accordion-6-panel" aria-labelledby="accordion-6-trigger"><div _ngcontent-ng-c238797423 data-testid="accordion__content" class="accordion__content"><div _ngcontent-ng-c623683341 class="spacing"><vo-content _ngcontent-ng-c623683341 _nghost-ng-c1001680157 class="content"><p _ngcontent-ng-c1001680157>To discuss your options and potential payment plans, please call 150 on a Virgin Media home phone, or call us on 0345 454 1111* (call costs vary).</p><p _ngcontent-ng-c1001680157>You can also get free, unbiased, independent advice about money and debt – as well as financial tools and information – from:</p><ul _ngcontent-ng-c1001680157><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157><a _ngcontent-ng-c1001680157 href="http://www.MoneyAdviceService.org.uk">www.MoneyAdviceService.org.uk</a> or <a _ngcontent-ng-c1001680157 href="http://www.MoneyAdviceScotland.org.uk">www.MoneyAdviceScotland.org.uk</a></p></li><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157><a _ngcontent-ng-c1001680157 href="http://www.citizensadvice.org.uk">www.citizensadvice.org.uk</a> or <a _ngcontent-ng-c1001680157 href="http://www.citizensadvice.org/NIreland">www.citizensadvice.org/NIreland</a> or email <a _ngcontent-ng-c1001680157 href="mailto:debt.advice@citizenadvice.co.uk">debt.advice@citizenadvice.co.uk</a></p></li><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157><a _ngcontent-ng-c1001680157 href="http://www.AdviceUK.org.uk">www.AdviceUK.org.uk</a> – includes specialist advice for minority communities and people with disabilities.</p></li><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157><a _ngcontent-ng-c1001680157 href="http://www.NationalDebtline.org">www.NationalDebtline.org</a></p></li><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157><a _ngcontent-ng-c1001680157 href="http://www.StepChange.org">www.StepChange.org</a></p></li></ul></vo-content></div></div></div></vo-accordion></app-dynamo-accordion><app-dynamo-accordion _nghost-ng-c623683341><vo-accordion _ngcontent-ng-c623683341 _nghost-ng-c238797423 id="accordion-7" class="accordion"><button _ngcontent-ng-c238797423 data-testid="accordion__trigger" class="accordion__trigger" id="accordion-7-trigger" aria-expanded="false" aria-controls="accordion-7-panel"><div _ngcontent-ng-c238797423 class="accordion__title-wrapper"><span _ngcontent-ng-c238797423 class="accordion__title"> Essential broadband packages </span><span _ngcontent-ng-c238797423 class="accordion__indicator"><vo-icon _ngcontent-ng-c238797423 icon="ChevronDown" size="md" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronDown" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"/></svg></span></vo-icon></span></div></button><div _ngcontent-ng-c238797423 data-testid="accordion__panel" role="region" class="accordion__panel" id="accordion-7-panel" aria-labelledby="accordion-7-trigger"><div _ngcontent-ng-c238797423 data-testid="accordion__content" class="accordion__content"><div _ngcontent-ng-c623683341 class="spacing"><vo-content _ngcontent-ng-c623683341 _nghost-ng-c1001680157 class="content"><p _ngcontent-ng-c1001680157>Our Essential broadband packages help those on a low income get online and stay connected from £12.50 a month. To be eligible for Virgin Media Essential broadband, you must receive one of the following:</p><ul _ngcontent-ng-c1001680157><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157>Universal Credit</p></li><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157>Pension Credit</p></li><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157>Income Support</p></li><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157>Income-based Jobseeker’s Allowance†</p></li><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157>Income-based Employment Support Allowance†. </p></li></ul><p _ngcontent-ng-c1001680157>† (not contributory-based only. If both income and contributory-based, your income-based ESA or JSA must be higher). </p><p _ngcontent-ng-c1001680157>Find out more about our <a _ngcontent-ng-c1001680157 href="https://www.virginmedia.com/broadband/low-income-families" target="_self">Essential broadband</a> service. </p><p _ngcontent-ng-c1001680157></p></vo-content></div></div></div></vo-accordion></app-dynamo-accordion><app-dynamo-accordion _nghost-ng-c623683341><vo-accordion _ngcontent-ng-c623683341 _nghost-ng-c238797423 id="accordion-8" class="accordion"><button _ngcontent-ng-c238797423 data-testid="accordion__trigger" class="accordion__trigger" id="accordion-8-trigger" aria-expanded="false" aria-controls="accordion-8-panel"><div _ngcontent-ng-c238797423 class="accordion__title-wrapper"><span _ngcontent-ng-c238797423 class="accordion__title"> Talk Protected </span><span _ngcontent-ng-c238797423 class="accordion__indicator"><vo-icon _ngcontent-ng-c238797423 icon="ChevronDown" size="md" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronDown" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"/></svg></span></vo-icon></span></div></button><div _ngcontent-ng-c238797423 data-testid="accordion__panel" role="region" class="accordion__panel" id="accordion-8-panel" aria-labelledby="accordion-8-trigger"><div _ngcontent-ng-c238797423 data-testid="accordion__content" class="accordion__content"><div _ngcontent-ng-c623683341 class="spacing"><vo-content _ngcontent-ng-c623683341 _nghost-ng-c1001680157 class="content"><p _ngcontent-ng-c1001680157>Talk Protected is designed for customers whose home phone is their lifeline.</p><p _ngcontent-ng-c1001680157>The price of the package is frozen at £17.99 for as long as you're a Virgin Phone-only customer. It comes with inclusive calls to UK landline, mobile, 0845 and 0870 numbers on evenings and weekends***.</p><p _ngcontent-ng-c1001680157>You also receive some great additional services offering more control over your phone line and how you pay your bills. Plus, you’ll get discounts on other Virgin home phone plans if you choose to <a _ngcontent-ng-c1001680157 href="https://www.virginmedia.com/help/changing-your-package" target="_self">upgrade your service</a>.<br _ngcontent-ng-c1001680157><br _ngcontent-ng-c1001680157><strong _ngcontent-ng-c1001680157>Benefits of Talk Protected:</strong></p><ul _ngcontent-ng-c1001680157><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157>No price rises as long as you’re a Virgin Phone only customer*</p></li><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157>Free evening and weekend calls to UK landlines and UK mobiles, and 0845/0870 numbers***</p></li><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157>Discounts off other Virgin Phone plans</p></li><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157>Free calls to directory enquiries (118 180)</p></li><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157>Paper billing at no extra cost</p></li><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157>Free caller display and voicemail</p></li><li _ngcontent-ng-c1001680157><p _ngcontent-ng-c1001680157>Option to pay in a way that suits you (non-direct debit)</p></li></ul><p _ngcontent-ng-c1001680157>*If you add Virgin TV or broadband to your account, you'll no longer be eligible.</p><p _ngcontent-ng-c1001680157><span _ngcontent-ng-c1001680157 style="color: rgb(51, 51, 51);"><strong _ngcontent-ng-c1001680157>Eligibility:</strong></span><br _ngcontent-ng-c1001680157><br _ngcontent-ng-c1001680157>Talk Protected is applied to Virgin Phone only customers. If you’re over the age of 65, have accessibility needs or disabilities impacting your daily life, tell us and we’ll do the rest. <br _ngcontent-ng-c1001680157><br _ngcontent-ng-c1001680157></p></vo-content></div></div></div></vo-accordion></app-dynamo-accordion><app-dynamo-accordion _nghost-ng-c623683341><vo-accordion _ngcontent-ng-c623683341 _nghost-ng-c238797423 id="accordion-9" class="accordion"><button _ngcontent-ng-c238797423 data-testid="accordion__trigger" class="accordion__trigger" id="accordion-9-trigger" aria-expanded="false" aria-controls="accordion-9-panel"><div _ngcontent-ng-c238797423 class="accordion__title-wrapper"><span _ngcontent-ng-c238797423 class="accordion__title"> Cost of living </span><span _ngcontent-ng-c238797423 class="accordion__indicator"><vo-icon _ngcontent-ng-c238797423 icon="ChevronDown" size="md" _nghost-ng-c373778275 aria-hidden="true" data-icon-name="FasChevronDown" class="icon icon--size-md icon--ratio-075"><span _ngcontent-ng-c373778275 class="icon__host"><svg _ngcontent-ng-c373778275="" data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path _ngcontent-ng-c373778275="" d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"/></svg></span></vo-icon></span></div></button><div _ngcontent-ng-c238797423 data-testid="accordion__panel" role="region" class="accordion__panel" id="accordion-9-panel" aria-labelledby="accordion-9-trigger"><div _ngcontent-ng-c238797423 data-testid="accordion__content" class="accordion__content"><div _ngcontent-ng-c623683341 class="spacing"><vo-content _ngcontent-ng-c623683341 _nghost-ng-c1001680157 class="content"><p _ngcontent-ng-c1001680157>At a time when living costs are rising and people’s finances are increasingly under pressure, we want our customers to know we’re here to help where we can.</p><p _ngcontent-ng-c1001680157>That’s why we offer great value services and ways to save with our social broadband tariffs, fixed landline tariffs, help with bill payments and more with the likes of O2 Travel Inclusion Zone and O2 Priority.</p><p _ngcontent-ng-c1001680157>To find out more about the help we offer, or what to do if you’re struggling with your bills, go to <span _ngcontent-ng-c1001680157 style="color: rgb(112, 48, 160);"><a _ngcontent-ng-c1001680157 href="https://www.virginmedia.com/help/billing-and-payments/cost-of-living-support">Cost of Living Support</a></span>.</p></vo-content></div></div></div></vo-accordion></app-dynamo-accordion></app-dynamo-accordion-group></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-text _nghost-ng-c1415793837 id="7b001e59-5fc3-47c0-8df1-fb146fb33d8b"><h2 _ngcontent-ng-c1415793837 vo-text _nghost-ng-c638324467 class="type type--size-T600 type--margin-bottom type--weight-bold"> Communication preferences </h2><vo-content _ngcontent-ng-c1415793837 _nghost-ng-c1001680157 class="content"><p _ngcontent-ng-c1001680157>You can ask to receive correspondence from us in alternative formats. All you need to do is tell us your communication preferences when you join or when you next contact us. You can do this via any one of our accessible contact channels Chat, SMS, Text relay or Video relay. The alternative formats we offer include:</p><p _ngcontent-ng-c1001680157><strong _ngcontent-ng-c1001680157>Large print</strong> – size 20, 24, 28 fonts on standard white or coloured paper. Light green, pale blue, red, yellow or pink paper can make it easier to read. </p><p _ngcontent-ng-c1001680157><strong _ngcontent-ng-c1001680157>Braille</strong> – grade 1 or 2. </p><p _ngcontent-ng-c1001680157><strong _ngcontent-ng-c1001680157>Audio </strong>– listen to the tracks on the CD or use a screen reader or file viewer software to play the CD’s rich text format version of the document. </p><p _ngcontent-ng-c1001680157>All communications will then be sent in the format of your choosing – except for urgent messages and some marketing materials. For example, you’ll continue to get email or text updates on your upcoming engineer visit. </p><p _ngcontent-ng-c1001680157></p></vo-content></app-dynamo-text></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-horizontal-rule _nghost-ng-c2049251368><hr _ngcontent-ng-c2049251368 vo-hr class="hr horizontal-rule" _nghost-ng-c1363575812 style="--horizontal-rule-line-height: 2px;"></app-dynamo-horizontal-rule></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-text _nghost-ng-c1415793837 id="333f16fe-8b03-4ad3-8aeb-9f17cb34cc14"><h2 _ngcontent-ng-c1415793837 vo-text _nghost-ng-c638324467 class="type type--size-T600 type--margin-bottom type--weight-bold"> Alternative contact options </h2><vo-content _ngcontent-ng-c1415793837 _nghost-ng-c1001680157 class="content"><p _ngcontent-ng-c1001680157>To avoid long call wait times, send us a message on WhatsApp instead on 07305 327 112. <br _ngcontent-ng-c1001680157>Monday to Friday 7am – 11pm, Saturday and Sunday 8am – 8pm</p><p _ngcontent-ng-c1001680157><span _ngcontent-ng-c1001680157 style="color: rgb(51, 51, 51);"><strong _ngcontent-ng-c1001680157>Text Relay service</strong></span></p><p _ngcontent-ng-c1001680157><span _ngcontent-ng-c1001680157 style="color: rgb(51, 51, 51);">Relay UK helps deaf, speech impaired and hearing-impaired people to talk to each other over the phone and via an app using the relay service. To contact us via Relay UK, download the Relay UK app or call us for free on</span><span _ngcontent-ng-c1001680157 style="color: rgb(112, 48, 160);"> </span><span _ngcontent-ng-c1001680157 style="color: rgb(112, 48, 160);"><a _ngcontent-ng-c1001680157 href="tel:18001%200800%20052%202164">18001 0800 052 2164</a></span><span _ngcontent-ng-c1001680157 style="color: windowtext;"><a _ngcontent-ng-c1001680157 href="tel:18001%200800%20052%202164">.</a></span></p><p _ngcontent-ng-c1001680157><strong _ngcontent-ng-c1001680157>Video Relay service</strong></p><p _ngcontent-ng-c1001680157>If you’re a British Sign Language user, contact us using a British Sign Language video interpreter – or via the Interpreters Live! service, provided by Sign Solutions. You can also pre-book BSL Video Interpreters and other types of remote communication support. The service is available to you during our opening times.</p><p _ngcontent-ng-c1001680157>If you're using a laptop or PC to contact us, <a _ngcontent-ng-c1001680157 href="https://connect.interpreterslive.co.uk/vrs?ilc=virginmedia">go to InterpretersLive! here</a>.</p><p _ngcontent-ng-c1001680157>Alternatively, if you're using a mobile or a tablet for details, please <a _ngcontent-ng-c1001680157 href="https://www.interpreterslive.co.uk/contact-sign-language-interpreter/">use this InterpretersLive! link</a></p></vo-content></app-dynamo-text></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-horizontal-rule _nghost-ng-c2049251368><hr _ngcontent-ng-c2049251368 vo-hr class="hr horizontal-rule" _nghost-ng-c1363575812 style="--horizontal-rule-line-height: 2px;"></app-dynamo-horizontal-rule></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-text _nghost-ng-c1415793837 id="61496982-7884-4c57-a85b-c8f803170b3f"><vo-content _ngcontent-ng-c1415793837 _nghost-ng-c1001680157 class="content"><p _ngcontent-ng-c1001680157><span _ngcontent-ng-c1001680157 style="color: #000000;">*For call costs to our team from a Virgin Media home phone, visit our </span><span _ngcontent-ng-c1001680157 style="color: #000000;"><a _ngcontent-ng-c1001680157 href="https://virginmedia.com/callcosts" target="_self">call costs page</a></span><span _ngcontent-ng-c1001680157 style="color: #000000;">. Call costs from other networks and mobiles may vary. The text will be charged at your mobile providers standard rates. Our contact hours are Monday to Friday 8am—9pm, Saturday 8am—8pm and Sunday 8am—6pm.</span></p></vo-content></app-dynamo-text></div></div></div></vo-section></app-dynamo-section><app-dynamo-section _nghost-ng-c1881416261><vo-section _ngcontent-ng-c1881416261 _nghost-ng-c2422728189 class="section section--vertical-rhythm-md section--layout-cozy"><div _ngcontent-ng-c2422728189 class="section__container"><div _ngcontent-ng-c2422728189 class="section__content"><div _ngcontent-ng-c1881416261 class="spacing"><app-dynamo-content-fragment><app-dynamo-fragment></app-dynamo-fragment></app-dynamo-content-fragment></div></div></div></vo-section></app-dynamo-section><vo-back-to-top _ngcontent-ng-c872739765 _nghost-ng-c3231239952><div _ngcontent-ng-c3231239952 data-testid="back-to-top" class="back-to-top"><div _ngcontent-ng-c3231239952 class="back-to-top__button"><button _ngcontent-ng-c3231239952 variant="tertiary" layout="min-content" data-testid="back-to-top-button" vo-button 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data-when="not-embedded"><vo-footer copy="Virgin Media All Rights Reserved" _nghost-ng-c3296440499 class="footer"><div _ngcontent-ng-c3296440499 data-testid="footer-wrapper" class="footer__wrapper"><nav _ngcontent-ng-c3296440499 aria-label="Footer Links" data-testid="footer-nav" class="footer__navigation"><ul vo-list nomarker="true" footer="true" _nghost-ng-c1166452113 class="list list--ul list--no-marker list--footer"><li><app-dynamo-link _nghost-ng-c1827212745><a _ngcontent-ng-c1827212745 vo-anchor _nghost-ng-c864204228 href="https://www.virginmedia.com/corporate" class="anchor anchor--size-sm anchor--color-inherit anchor--decoration-hover"><span _ngcontent-ng-c864204228 class="anchor__text"> About us </span></a></app-dynamo-link></li><li><app-dynamo-link _nghost-ng-c1827212745><a _ngcontent-ng-c1827212745 vo-anchor _nghost-ng-c864204228 href="https://careers.virginmedia.com/" class="anchor anchor--size-sm anchor--color-inherit anchor--decoration-hover"><span _ngcontent-ng-c864204228 class="anchor__text"> Careers </span></a></app-dynamo-link></li><li><app-dynamo-link _nghost-ng-c1827212745><a _ngcontent-ng-c1827212745 vo-anchor _nghost-ng-c864204228 href="https://www.virginmedia.com/content/virginmedia/dotcom/en/home/advertise.html" class="anchor anchor--size-sm anchor--color-inherit anchor--decoration-hover"><span _ngcontent-ng-c864204228 class="anchor__text"> Advertise with us </span></a></app-dynamo-link></li><li><app-dynamo-link _nghost-ng-c1827212745><a _ngcontent-ng-c1827212745 vo-anchor _nghost-ng-c864204228 href="https://www.virginmedia.com/partner-with-us" class="anchor anchor--size-sm anchor--color-inherit anchor--decoration-hover"><span _ngcontent-ng-c864204228 class="anchor__text"> Partner with us </span></a></app-dynamo-link></li><li><app-dynamo-link _nghost-ng-c1827212745><a _ngcontent-ng-c1827212745 vo-anchor _nghost-ng-c864204228 href="https://www.virginmedia.com/help/accessibility" class="anchor anchor--size-sm anchor--color-inherit anchor--decoration-hover"><span _ngcontent-ng-c864204228 class="anchor__text"> Accessibility </span></a></app-dynamo-link></li><li><app-dynamo-link _nghost-ng-c1827212745><a _ngcontent-ng-c1827212745 vo-anchor _nghost-ng-c864204228 href="https://www.virginmedia.com/legal" class="anchor anchor--size-sm anchor--color-inherit anchor--decoration-hover"><span _ngcontent-ng-c864204228 class="anchor__text"> Legal </span></a></app-dynamo-link></li><li><app-dynamo-link _nghost-ng-c1827212745><a _ngcontent-ng-c1827212745 vo-anchor _nghost-ng-c864204228 href="https://www.virginmedia.com/corporate/sustainability/meaningful-connections-plan/resources" class="anchor anchor--size-sm anchor--color-inherit anchor--decoration-hover"><span _ngcontent-ng-c864204228 class="anchor__text"> Modern slavery statement </span></a></app-dynamo-link></li><li><app-dynamo-link _nghost-ng-c1827212745><a _ngcontent-ng-c1827212745 vo-anchor _nghost-ng-c864204228 href="https://www.virginmedia.com/sitemap" class="anchor 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