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Changelog | Text Platform Docs & API Reference
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L10.875,5.75 L6.75,5.75 Z" fill-rule="nonzero" fill="currentColor"></path></svg></div>Management Overview</div></a></div><div class="css-1psvkz3"><a class="css-19nl305"><div class="css-2hhlpj"><div class="css-oe3dsw"><svg fill="#424D57" width="12px" height="16px" viewBox="0 0 12 16" version="1.1" xmlns="http://www.w3.org/2000/svg" xlink="http://www.w3.org/1999/xlink"><path d="M1.5,0.5 C0.675,0.5 0.0075,1.175 0.0075,2 L0,14 C0,14.825 0.6675,15.5 1.4925,15.5 L10.5,15.5 C11.325,15.5 12,14.825 12,14 L12,5 L7.5,0.5 L1.5,0.5 Z M6.75,5.75 L6.75,1.625 L10.875,5.75 L6.75,5.75 Z" fill-rule="nonzero" fill="currentColor"></path></svg></div>Configuration API</div></a></div><div class="css-1psvkz3"><a class="css-19nl305"><div class="css-2hhlpj"><div class="css-oe3dsw"><svg fill="#424D57" width="12px" height="16px" viewBox="0 0 12 16" version="1.1" xmlns="http://www.w3.org/2000/svg" xlink="http://www.w3.org/1999/xlink"><path d="M1.5,0.5 C0.675,0.5 0.0075,1.175 0.0075,2 L0,14 C0,14.825 0.6675,15.5 1.4925,15.5 L10.5,15.5 C11.325,15.5 12,14.825 12,14 L12,5 L7.5,0.5 L1.5,0.5 Z M6.75,5.75 L6.75,1.625 L10.875,5.75 L6.75,5.75 Z" fill-rule="nonzero" fill="currentColor"></path></svg></div>Webhooks</div></a></div><style data-emotion-css="1gg9bms">.css-1gg9bms{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:justify;-webkit-justify-content:space-between;-ms-flex-pack:justify;justify-content:space-between;margin-right:10px;font-weight:600;font-size:16px;border-radius:0px 8px 8px 0px;}.css-1gg9bms:hover{background-color:#f6f6f7;}</style><div class="css-1gg9bms"><style data-emotion-css="17iyluq">.css-17iyluq{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;color:#4284F5;width:100%;}.css-17iyluq:hover{color:#4284F5;cursor:pointer;-webkit-text-decoration:none;text-decoration:none;}</style><a class="css-17iyluq"><div class="css-2hhlpj"><div class="css-oe3dsw"><svg fill="#424D57" width="12px" height="16px" viewBox="0 0 12 16" version="1.1" xmlns="http://www.w3.org/2000/svg" xlink="http://www.w3.org/1999/xlink"><path d="M1.5,0.5 C0.675,0.5 0.0075,1.175 0.0075,2 L0,14 C0,14.825 0.6675,15.5 1.4925,15.5 L10.5,15.5 C11.325,15.5 12,14.825 12,14 L12,5 L7.5,0.5 L1.5,0.5 Z M6.75,5.75 L6.75,1.625 L10.875,5.75 L6.75,5.75 Z" fill-rule="nonzero" fill="currentColor"></path></svg></div>Changelog</div></a></div></div></aside><style data-emotion-css="1g06r20">.css-1g06r20{padding-bottom:30vh;position:relative;width:100%;}@media (min-width:768px){.css-1g06r20{width:calc(100% - 258px);max-width:900px;}}</style><div class="css-1g06r20"><style data-emotion-css="c8i9h7">.css-c8i9h7{margin-top:120px;padding:0px 30px;}@media (min-width:768px){.css-c8i9h7{padding:0px 60px;}}.css-c8i9h7.redoc{margin-top:60px;display:block;}</style><article class=" css-c8i9h7"><style data-emotion-css="1lyzzun">.css-1lyzzun{margin:3em 0 1em;padding:2em 0 1em;}</style><div class="css-1lyzzun"><style data-emotion-css="12qxxrf">.css-12qxxrf{margin:0;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-webkit-justify-content:space-between;-ms-flex-pack:justify;justify-content:space-between;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;font-weight:500;text-rendering:optimizeLegibility;font-size:2.25rem;line-height:1.1;-webkit-letter-spacing:-0.02em;-moz-letter-spacing:-0.02em;-ms-letter-spacing:-0.02em;letter-spacing:-0.02em;}@media (min-width:768px){.css-12qxxrf{-webkit-flex-direction:row;-ms-flex-direction:row;flex-direction:row;}}</style><h2 id="changelog" class="css-12qxxrf"><span>Changelog</span><style data-emotion-css="1g0dr3m">.css-1g0dr3m{margin-top:8px;}.css-1g0dr3m > label{margin:0 0 5px 0;}.css-1g0dr3m label + div{-webkit-box-pack:end;-webkit-justify-content:flex-end;-ms-flex-pack:end;justify-content:flex-end;}</style></h2></div><p>This document is the record of all the changes in <a href="/docs/management/configuration-api">the Configuration API</a> starting from <strong>version 3.0</strong>.</p><p>We use the 🛠️ emoji to mark bug fixes. We also specify the date of introducing the fix in the YYYY-MM-DD format.</p><style data-emotion-css="1qhzmwg">.css-1qhzmwg{border:1px solid #ffbb00;border-radius:6px;padding:1.5em 1.5em 0;margin-bottom:1.5em;background-color:#ffd000;}</style><div class="css-1qhzmwg"><p>The developer preview version provides a preview of the upcoming changes to the API. <strong>It's not open to public use.</strong> However, if you want to test some features, contact us at <a href="mailto:developers@text.com">developers@text.com</a> or <a href="/docs/management/changelog#open-chat">ask on the chat</a>, and we'll give you access.</p></div><h3 class="heading"><style data-emotion-css="180507a">.css-180507a{color:inherit;-webkit-text-decoration:none;text-decoration:none;position:relative;}.css-180507a:hover{color:inherit;-webkit-text-decoration:none;text-decoration:none;}.css-180507a:hover:before{content:"#";position:absolute;font-weight:300;left:-1em;top:1px;opacity:0.3;}.css-180507a:focus-visible{outline-width:0px;}</style><a id="v36---developer-preview" href="#v36---developer-preview" class="reference css-180507a"><a href="/docs/management/changelog#v36---developer-preview"><span class="icon icon-link"></span></a>[v3.6]<!-- --> - Developer preview</a></h3><h4 class="heading"><a id="agents" href="#agents" class="reference css-180507a"><a href="/docs/management/changelog#agents"><span class="icon icon-link"></span></a>Agents</a></h4><ul><li>The <code>avatar</code> property in <a href="/docs/management/configuration-api/v3.6#create-agent"><strong>Create Agent</strong></a> was removed. Use <a href="/docs/authorization/global-accounts-api#tag/AccountOrganizationSettings/paths/~1accounts~1%7Baccount_id%7D~1organization_settings~1%7Borganization_id%7D/patch"><strong>Update Account Organization Settings</strong></a> to update <code>avatar</code>.</li><li>The <code>name</code> and <code>avatar</code> properties in <a href="/docs/management/configuration-api/v3.6#update-agent"><strong>Update Agent</strong></a> were removed. Use <a href="/docs/authorization/global-accounts-api#tag/Accounts/paths/~1accounts~1%7Baccount_id%7D/patch"><strong>Update an account</strong></a> to update <code>name</code> and <a href="/docs/authorization/global-accounts-api#tag/AccountOrganizationSettings/paths/~1accounts~1%7Baccount_id%7D~1organization_settings~1%7Borganization_id%7D/patch"><strong>Update Account Organization Settings</strong></a> to update <code>avatar</code>.</li></ul><h4 class="heading"><a id="bots" href="#bots" class="reference css-180507a"><a href="/docs/management/changelog#bots"><span class="icon icon-link"></span></a>Bots</a></h4><ul><li>The <code>X-Author-Id</code> mechanism for bot authorization is no longer supported. The only way to authorize bots is by using bot authorization tokens.</li></ul><h4 class="heading"><a id="groups" href="#groups" class="reference css-180507a"><a href="/docs/management/changelog#groups"><span class="icon icon-link"></span></a>Groups</a></h4><ul><li>The "At least one Agent must have the <code>normal</code> priority" requirement was removed from the <a href="/docs/management/configuration-api/v3.6#create-group"><strong>Create Group</strong></a> method's <code>agent_priorities</code> parameter.</li></ul><h4 class="heading"><a id="webhooks" href="#webhooks" class="reference css-180507a"><a href="/docs/management/changelog#webhooks"><span class="icon icon-link"></span></a>Webhooks</a></h4><ul><li>The <a href="/docs/management/webhooks/v3.6#configuration"><strong>Configuration</strong></a> webhooks now contain a new <code>requester</code> property. The property contains details of who triggered the webhook: <code>user_id</code>, <code>client_id</code> and <code>account_id</code>.</li></ul><h4 class="heading"><a id="other" href="#other" class="reference css-180507a"><a href="/docs/management/changelog#other"><span class="icon icon-link"></span></a>Other</a></h4><ul><li>There are new methods:<ul><li><a href="/docs/management/configuration-api/v3.6#reactivate-email"><strong>Reactivate email</strong></a> to reactivate a bounced email address.</li><li><a href="/docs/management/configuration-api/v3.6#update-company-details"><strong>Update company details</strong></a> to update company details of the license.</li></ul></li></ul><h3 class="heading"><a id="v35---2022-11-23" href="#v35---2022-11-23" class="reference css-180507a"><a href="/docs/management/changelog#v35---2022-11-23"><span class="icon icon-link"></span></a>[v3.5]<!-- --> - 2022-11-23</a></h3><h4 class="heading"><a id="general" href="#general" class="reference css-180507a"><a href="/docs/management/changelog#general"><span class="icon icon-link"></span></a>General</a></h4><ul><li>There's a new type of request, <a href="/docs/management/configuration-api/v3.5#batch-requests"><strong>batch requests</strong></a>. They allow for sending multiple calls of the same method in a single request.</li></ul><h4 class="heading"><a id="agents-1" href="#agents-1" class="reference css-180507a"><a href="/docs/management/changelog#agents-1"><span class="icon icon-link"></span></a>Agents</a></h4><ul><li>The <a href="/docs/management/configuration-api/v3.5#list-agents"><strong>List Agents</strong></a> method can now filter agents by their <code>suspended</code> status.</li><li>The following methods now support batch requests: <a href="/docs/management/configuration-api/v3.5#create-agent"><strong>Create Agent</strong></a>, <a href="/docs/management/configuration-api/v3.5#update-agent"><strong>Update Agent</strong></a>, <a href="/docs/management/configuration-api/v3.5#delete-agent"><strong>Delete Agent</strong></a>, <a href="/docs/management/configuration-api/v3.5#suspend-agent"><strong>Suspend Agent</strong></a>, <a href="/docs/management/configuration-api/v3.5#unsuspend-agent"><strong>Unsuspend Agent</strong></a>, and <a href="/docs/management/configuration-api/v3.5#approve-agent"><strong>Approve Agent</strong></a>.</li><li>The <code>work_scheduler</code> parameter in <a href="/docs/management/configuration-api/v3.5#create-agent"><strong>Create Agent</strong></a>, <a href="/docs/management/configuration-api/v3.5#update-agent"><strong>Update Agent</strong></a>, <a href="/docs/management/configuration-api/v3.5#create-bot"><strong>Create Bot</strong></a>, and <a href="/docs/management/configuration-api/v3.5#update-bot"><strong>Update Bot</strong></a> methods has a new format. It is now possible to configure multiple working hours for each day.</li><li>The <a href="/docs/management/configuration-api/v3.5#list-agents"><strong>List Agents</strong></a> and <a href="/docs/management/configuration-api/v3.5#get-agent"><strong>Get Agent</strong></a> methods now return agent's <code>account_id</code>.</li><li>Added new additional <code>last_logout</code> agent field for methods <a href="/docs/management/configuration-api/v3.5#list-agents"><strong>List Agents</strong></a> and <a href="/docs/management/configuration-api/v3.5#get-agent"><strong>Get Agent</strong></a>.</li></ul><h4 class="heading"><a id="bots-1" href="#bots-1" class="reference css-180507a"><a href="/docs/management/changelog#bots-1"><span class="icon icon-link"></span></a>Bots</a></h4><ul><li><p>The following methods now support batch requests: <a href="/docs/management/configuration-api/v3.5#create-bot"><strong>Create Bot</strong></a>, <a href="/docs/management/configuration-api/v3.5#update-bot"><strong>Update Bot</strong></a>, and <a href="/docs/management/configuration-api/v3.5#delete-bot"><strong>Delete Bot</strong></a>.</p></li><li><p>There's a new way of managing bots, <strong>bot templates</strong>, which aims to simplify bot usage. These are the new methods for managing bot templates:</p><ul><li><a href="/docs/management/configuration-api/v3.5#create-bot-template"><strong>Create Bot Template</strong></a></li><li><a href="/docs/management/configuration-api/v3.5#update-bot-template"><strong>Update Bot Template</strong></a></li><li><a href="/docs/management/configuration-api/v3.5#delete-bot-template"><strong>Delete Bot Template</strong></a></li><li><a href="/docs/management/configuration-api/v3.5#list-bot-templates"><strong>List Bot Templates</strong></a></li></ul></li><li><p>There is a new mechanism of authorizing bots, <strong>bot authorization tokens</strong>. These tokens are used to authorize bots in the Agent Chat API. Bot authorization tokens are an alternative to the <code>X-Author-Id</code> mechanism. The new methods are:</p><ul><li><a href="/docs/management/configuration-api/v3.5#issue-bot-token"><strong>Issue Bot Token</strong></a></li><li><a href="/docs/management/configuration-api/v3.5#reset-bot-secret"><strong>Reset Bot Secret</strong></a></li><li><a href="/docs/management/configuration-api/v3.5#reset-bot-template-secret"><strong>Reset Bot Template Secret</strong></a></li></ul></li></ul><h4 class="heading"><a id="properties" href="#properties" class="reference css-180507a"><a href="/docs/management/changelog#properties"><span class="icon icon-link"></span></a>Properties</a></h4><ul><li>Method <strong>List Group Properties</strong> has been replaced with <a href="/docs/management/configuration-api/v3.5#list-groups-properties"><strong>List Groups Properties</strong></a> which allows to fetch properties for multiple groups at once.</li></ul><h4 class="heading"><a id="tags" href="#tags" class="reference css-180507a"><a href="/docs/management/changelog#tags"><span class="icon icon-link"></span></a>Tags</a></h4><ul><li>There are new methods for managing tags:<ul><li><a href="/docs/management/configuration-api/v3.5#create-tag"><strong>Create Tag</strong></a></li><li><a href="/docs/management/configuration-api/v3.5#delete-tag"><strong>Delete Tag</strong></a></li><li><a href="/docs/management/configuration-api/v3.5#list-tags"><strong>List Tags</strong></a></li><li><a href="/docs/management/configuration-api/v3.5#update-tag"><strong>Update Tag</strong></a></li></ul></li></ul><h4 class="heading"><a id="webhooks-1" href="#webhooks-1" class="reference css-180507a"><a href="/docs/management/changelog#webhooks-1"><span class="icon icon-link"></span></a>Webhooks</a></h4><ul><li>When provided with a Bearer Token, the <code>owner_client_id</code> parameter no longer causes the requests (<a href="/docs/management/configuration-api/v3.5#create-bot"><strong>Create Bot</strong></a>, <a href="/docs/management/configuration-api/v3.5#enable-license-webhooks"><strong>Enable License Webhooks</strong></a>, <a href="/docs/management/configuration-api/v3.5#disable-license-webhooks"><strong>Disable License Webhooks</strong></a>, <a href="/docs/management/configuration-api/v3.5#get-license-webhooks-state"><strong>Get License Webhooks State</strong></a> ) to fail.</li><li>There are new webhooks:<ul><li><a href="/docs/management/webhooks/v3.5#tag_created"><strong>tag_created</strong></a></li><li><a href="/docs/management/webhooks/v3.5#tag_deleted"><strong>tag_deleted</strong></a></li><li><a href="/docs/management/webhooks/v3.5#tag_updated"><strong>tag_updated</strong></a></li></ul></li><li>The <code>work_scheduler</code> field in <a href="/docs/management/webhooks/v3.5#agent_created"><strong>agent_created</strong></a>, <a href="/docs/management/webhooks/v3.5#agent_updated"><strong>agent_updated</strong></a>, <a href="/docs/management/webhooks/v3.5#bot_created"><strong>bot_created</strong></a>, and <a href="/docs/management/webhooks/v3.5#bot_updated"><strong>bot_updated</strong></a> webhooks has a new format.</li><li>The <strong>auto_access_added</strong>, <strong>auto_access_updated</strong> and <strong>auto_access_deleted</strong> webhooks were replaced by the <a href="/docs/management/webhooks/v3.5#auto_accesses_updated"><strong>auto_accesses_updated</strong></a> webhook.</li></ul><h4 class="heading"><a id="pushes" href="#pushes" class="reference css-180507a"><a href="/docs/management/changelog#pushes"><span class="icon icon-link"></span></a>Pushes</a></h4><ul><li>The <strong>auto_access_added</strong>, <strong>auto_access_updated</strong> and <strong>auto_access_deleted</strong> pushes were replaced by the <a href="/docs/messaging/agent-chat-api/v3.5/rtm-pushes#auto_accesses_updated"><strong>auto_accesses_updated</strong></a> push.</li></ul><h4 class="heading"><a id="other-1" href="#other-1" class="reference css-180507a"><a href="/docs/management/changelog#other-1"><span class="icon icon-link"></span></a>Other</a></h4><ul><li>There are new methods:<ul><li><a href="/docs/management/configuration-api/v3.5#list-channels"><strong>List Channels</strong></a></li><li><a href="/docs/management/configuration-api/v3.5#get-product-limits-for-plan"><strong>Check Product Limits for Plan</strong></a></li><li><a href="/docs/management/configuration-api/v3.5#get-product-source"><strong>Get Product Source</strong></a></li></ul></li><li>The <strong>Get License ID</strong> and <strong>Get Organization ID</strong> methods were removed.</li></ul><h3 class="heading"><a id="v34---2021-12-22" href="#v34---2021-12-22" class="reference css-180507a"><a href="/docs/management/changelog#v34---2021-12-22"><span class="icon icon-link"></span></a>[v3.4]<!-- --> - 2021-12-22</a></h3><h4 class="heading"><a id="agents-2" href="#agents-2" class="reference css-180507a"><a href="/docs/management/changelog#agents-2"><span class="icon icon-link"></span></a>Agents</a></h4><ul><li>Added support for the <code>supervisor</code> priority for the <code>groups[].priority</code> parameter. This applies to all <strong>v3.x</strong> versions of <em>the Configuration API</em>.</li></ul><h4 class="heading"><a id="bots-2" href="#bots-2" class="reference css-180507a"><a href="/docs/management/changelog#bots-2"><span class="icon icon-link"></span></a>Bots</a></h4><ul><li>Added support for the <code>supervisor</code> priority for the <code>groups[].priority</code> parameter. This applies to all <strong>v3.x</strong> versions of <em>the Configuration API</em>.</li><li>🛠️ (2022-04-04): Increased the maximum size of the <code>groups[]</code> parameter when adding or updating a bot.</li></ul><h4 class="heading"><a id="groups-1" href="#groups-1" class="reference css-180507a"><a href="/docs/management/changelog#groups-1"><span class="icon icon-link"></span></a>Groups</a></h4><ul><li>Added support for the <code>supervisor</code> priority for the <code>agent_priorities</code> parameter. This applies to all <strong>v3.x</strong> versions of <em>the Configuration API</em>.</li></ul><h4 class="heading"><a id="webhooks-2" href="#webhooks-2" class="reference css-180507a"><a href="/docs/management/changelog#webhooks-2"><span class="icon icon-link"></span></a>Webhooks</a></h4><ul><li>The <code>license_id</code> field was replaced with <code>organization_id</code>.</li><li>The <style data-emotion-css="kbi7q3">.css-kbi7q3{-webkit-text-decoration:none;text-decoration:none;}.css-kbi7q3 svg{vertical-align:middle;margin-left:2px;margin-right:4px;color:#4284F5;}.css-kbi7q3 code{color:#4284F5;}.css-kbi7q3:hover,.css-kbi7q3:active{-webkit-text-decoration:none;text-decoration:none;}.css-kbi7q3:hover code,.css-kbi7q3:active code{color:#4284F5;-webkit-text-decoration:underline;text-decoration:underline;}</style><a href="/docs/management/configuration-api/v3.4#register-webhook" class="css-kbi7q3"><code>source_type</code></a> filter was added to all webhooks.</li><li>A new category of webhooks was added: <a href="/docs/management/configuration-api/v3.4#configuration">configuration webhooks</a>. They inform about events triggered by configuration-related actions. Those events are invoked by actions performed in the LiveChat Agent application or by calling the Configuration API directly.<ul><li><a href="/docs/management/webhooks/v3.4#agent_created"><strong>agent_created</strong></a></li><li><a href="/docs/management/webhooks/v3.4#agent_approved"><strong>agent_approved</strong></a></li><li><a href="/docs/management/webhooks/v3.4#agent_updated"><strong>agent_updated</strong></a></li><li><a href="/docs/management/webhooks/v3.4#agent_suspended"><strong>agent_suspended</strong></a></li><li><a href="/docs/management/webhooks/v3.4#agent_unsuspended"><strong>agent_unsuspended</strong></a></li><li><a href="/docs/management/webhooks/v3.4#agent_deleted"><strong>agent_deleted</strong></a></li><li><a href="/docs/management/webhooks/v3.4#auto_access_added"><strong>auto_access_added</strong></a></li><li><a href="/docs/management/webhooks/v3.4#auto_access_updated"><strong>auto_access_updated</strong></a></li><li><a href="/docs/management/webhooks/v3.4#auto_access_deleted"><strong>auto_access_deleted</strong></a></li><li><a href="/docs/management/webhooks/v3.4#bot_created"><strong>bot_created</strong></a></li><li><a href="/docs/management/webhooks/v3.4#bot_updated"><strong>bot_updated</strong></a></li><li><a href="/docs/management/webhooks/v3.4#bot_deleted"><strong>bot_deleted</strong></a></li><li><a href="/docs/management/webhooks/v3.4#group_created"><strong>group_created</strong></a></li><li><a href="/docs/management/webhooks/v3.4#group_deleted"><strong>group_deleted</strong></a></li><li><a href="/docs/management/webhooks/v3.4#group_updated"><strong>group_updated</strong></a></li></ul></li><li>The <strong>chat_access_granted</strong> and <strong>chat_access_revoked</strong> webhooks were replaced by the <a href="/docs/management/webhooks/v3.4#chat_access_updated"><strong>chat_access_updated</strong></a> webhook.</li></ul><h4 class="heading"><a id="other-2" href="#other-2" class="reference css-180507a"><a href="/docs/management/changelog#other-2"><span class="icon icon-link"></span></a>Other</a></h4><ul><li>There are new methods:<ul><li><a href="/docs/management/configuration-api/v3.4#get-license-id"><strong>Get License ID</strong></a></li><li><a href="/docs/management/configuration-api/v3.4#get-organization-id"><strong>Get Organization ID</strong></a></li></ul></li></ul><h3 class="heading"><a id="v33---2021-03-30" href="#v33---2021-03-30" class="reference css-180507a"><a href="/docs/management/changelog#v33---2021-03-30"><span class="icon icon-link"></span></a>[v3.3]<!-- --> - 2021-03-30</a></h3><h4 class="heading"><a id="agents-3" href="#agents-3" class="reference css-180507a"><a href="/docs/management/changelog#agents-3"><span class="icon icon-link"></span></a>Agents</a></h4><ul><li>In <a href="/docs/management/configuration-api/v3.3#create-agent"><strong>Create Agent</strong></a>, there's a new notification option, <code>incoming_message_for_focused_chat</code>.</li><li>The <a href="/docs/management/configuration-api/v3.3#get-agent"><strong>Get Agent</strong></a> method can no longer be used to fetch bots.</li><li>The <a href="/docs/management/configuration-api/v3.3#list-agents"><strong>List Agents</strong></a> method no longer returns bots, only agents.</li></ul><h4 class="heading"><a id="auto-access" href="#auto-access" class="reference css-180507a"><a href="/docs/management/changelog#auto-access"><span class="icon icon-link"></span></a>Auto access</a></h4><ul><li>There are new methods for managing auto access:<ul><li><a href="/docs/management/configuration-api/v3.3#add-auto-access"><strong>Add Auto Access</strong></a></li><li><a href="/docs/management/configuration-api/v3.3#list-auto-accesses"><strong>List Auto Accesses</strong></a></li><li><a href="/docs/management/configuration-api/v3.3#delete-auto-access"><strong>Delete Auto Access</strong></a></li><li><a href="/docs/management/configuration-api/v3.3#update-auto-access"><strong>Update Auto Access</strong></a></li></ul></li></ul><h4 class="heading"><a id="bots-3" href="#bots-3" class="reference css-180507a"><a href="/docs/management/changelog#bots-3"><span class="icon icon-link"></span></a>Bots</a></h4><ul><li>The <a href="/docs/management/configuration-api/v3.3#delete-bot"><strong>Delete Bot</strong></a> method had the <code>bot_agent_id</code> parameter renamed to <code>id</code>.</li><li>The <a href="/docs/management/configuration-api/v3.3#get-bot"><strong>Get Bot</strong></a> method:<ul><li>had the <code>bot_agent_id</code> parameter renamed to <code>id</code>.</li><li>had its response format changed; it's now unnested, without the redundant <code>bot_agent</code> level.</li><li>had the <code>webhooks</code> field removed from the response.</li><li>had a new parameter, <code>fields</code>, added. It allows to fetch additional bot data.</li></ul></li><li>The <a href="/docs/management/configuration-api/v3.3#list-bots"><strong>List Bots</strong></a> method:<ul><li>had its response format changed; it's now unnested, without the redundant <code>bot_agent</code> level.</li><li>had a new parameter, <code>fields</code>, added. It allows to fetch additional bot data.</li></ul></li><li>The <a href="/docs/management/configuration-api/v3.3#create-bot"><strong>Create Bot</strong></a> method:<ul><li>had a new parameter, <code>timezone</code>, added. It's required when used with <code>work_scheduler</code>; otherwise optional.</li><li>had a new parameter, <code>owner_client_id</code>, added. It's required when authorizing with <a href="/docs/authorization/agent-authorization#personal-access-tokens">PATs</a>; otherwise ignored.</li><li>had the <code>webhooks</code> parameter removed. To register bot webhooks, use the <a href="/docs/management/configuration-api/v3.3#register-webhook"><strong>Register Webhook</strong></a> method.</li><li>had its response format changed; <code>bot_agent_id</code> was rename to <code>id</code>.</li></ul></li><li>The <a href="/docs/management/configuration-api/v3.3#update-bot"><strong>Update Bot</strong></a> method:<ul><li>has a new parameter, <code>timezone</code>. It's required when used with <code>work_scheduler</code>; otherwise optional.</li><li>had the <code>webhooks</code> parameter removed. To register bot webhooks, use the <a href="/docs/management/configuration-api/v3.3#register-webhook"><strong>Register Webhook</strong></a> method.</li></ul></li></ul><h4 class="heading"><a id="properties-1" href="#properties-1" class="reference css-180507a"><a href="/docs/management/changelog#properties-1"><span class="icon icon-link"></span></a>Properties</a></h4><ul><li>The <a href="/docs/management/configuration-api/v3.3#list-group-properties"><strong>List Group Properties</strong></a> method had the <code>group_id</code> parameter renamed to <code>id</code>.</li><li>The <a href="/docs/management/configuration-api/v3.3#delete-group-properties"><strong>Delete Group Properties</strong></a> method had the <code>group_id</code> parameter renamed to <code>id</code>.</li><li>Properties configuration is now owned by <strong>Client Id</strong> (integration), not by <strong>License</strong>, which resulted in the following changes:<ul><li>The <strong>Register Properties</strong> method was removed.</li><li>The <strong>List Registered Properties</strong> method was removed.</li><li>There are new methods:<ul><li><a href="/docs/management/configuration-api/v3.3#register-property"><strong>Register Property</strong></a></li><li><a href="/docs/management/configuration-api/v3.3#unregister-property"><strong>Unregister Property</strong></a></li><li><a href="/docs/management/configuration-api/v3.3#publish-property"><strong>Publish Property</strong></a></li><li><a href="/docs/management/configuration-api/v3.3#list-properties"><strong>List Properties</strong></a></li></ul></li></ul></li></ul><h4 class="heading"><a id="webhooks-3" href="#webhooks-3" class="reference css-180507a"><a href="/docs/management/changelog#webhooks-3"><span class="icon icon-link"></span></a>Webhooks</a></h4><ul><li>The <a href="/docs/management/configuration-api/v3.3#list-webhook-names"><strong>List Webhook Names</strong></a> method was added.</li><li>The <strong>customer_created</strong> webhook was renamed to <a href="/docs/management/webhooks/v3.3#incoming_customer"><strong>incoming_customer</strong></a>.</li><li>There are new webhooks:<ul><li><a href="/docs/management/webhooks/v3.3#customer_session_fields_updated"><strong>customer_session_fields_updated</strong></a></li><li><a href="/docs/management/webhooks/v3.3#chat_transferred"><strong>chat_transferred</strong></a></li></ul></li><li>Webhooks are now registered for a <strong>Client ID</strong> and need to be enabled for a specific <strong>License</strong>. It resulted in the following changes:<ul><li>The <a href="/docs/management/configuration-api/v3.3#unregister-webhook"><strong>Unregister Webhook</strong></a> method:<ul><li>had the <code>webhook_id</code> parameter renamed to <code>id</code>.</li><li>had the required scope changed to <code>webhooks.configuration:rw</code>.</li><li>has a new mandatory parameter, <code>owner_client_id</code>.</li></ul></li><li>The <strong>List Registered Webhooks</strong> method:<ul><li>was renamed to <a href="/docs/management/configuration-api/v3.3#list-webhooks"><strong>List Webhooks</strong></a>.</li><li>had the required scope changed to <code>webhooks.configuration:rw</code>.</li><li>has a new mandatory parameter, <code>owner_client_id</code>.</li><li>💡 You cannot list webhooks registered in older versions (v3.2 and below) with this method; first, you need to migrate them to v3.3.</li></ul></li><li>The <a href="/docs/management/configuration-api/v3.3#register-webhook"><strong>Register Webhook</strong></a> method:<ul><li>had the <code>webhook_id</code> field in response renamed to <code>id</code>.</li><li>had the required scope changed to <code>webhooks.configuration:rw</code>.</li><li>has two new mandatory parameters: <code>owner_client_id</code> and <code>type</code> ("bot" or "license").</li></ul></li><li>There are new methods for managing webhooks:<ul><li><a href="/docs/management/configuration-api/v3.3#enable-license-webhooks"><strong>Enable License Webhooks</strong></a></li><li><a href="/docs/management/configuration-api/v3.3#disable-license-webhooks"><strong>Disable License Webhooks</strong></a></li><li><a href="/docs/management/configuration-api/v3.3#get-license-webhooks-state"><strong>Get License Webhooks State</strong></a></li></ul></li></ul></li><li>The <code>chat_member_ids</code> filter was replaced by the <code>chat_presence</code> filter.</li><li>There's new additional data, <code>chat_presence_user_ids</code>, available for the same webhooks that support the <code>chat_properties</code> additional data.</li></ul><h3 class="heading"><a id="v32---2020-06-18" href="#v32---2020-06-18" class="reference css-180507a"><a href="/docs/management/changelog#v32---2020-06-18"><span class="icon icon-link"></span></a>[v3.2]<!-- --> - 2020-06-18</a></h3><h4 class="heading"><a id="agents-4" href="#agents-4" class="reference css-180507a"><a href="/docs/management/changelog#agents-4"><span class="icon icon-link"></span></a>Agents</a></h4><ul><li>There are new methods for managing Agents:<ul><li><a href="/docs/management/configuration-api/v3.2#create-agent"><strong>Create Agent</strong></a></li><li><a href="/docs/management/configuration-api/v3.2#get-agent"><strong>Get Agent</strong></a></li><li><a href="/docs/management/configuration-api/v3.2#list-agents"><strong>List Agents</strong></a></li><li><a href="/docs/management/configuration-api/v3.2#update-agent"><strong>Update Agent</strong></a></li><li><a href="/docs/management/configuration-api/v3.2#delete-agent"><strong>Delete Agent</strong></a></li><li><a href="/docs/management/configuration-api/v3.2#suspend-agent"><strong>Suspend Agent</strong></a></li><li><a href="/docs/management/configuration-api/v3.2#unsuspend-agent"><strong>Unsuspend Agent</strong></a></li><li><a href="/docs/management/configuration-api/v3.2#request-agent-unsuspension"><strong>Request Agent Unsuspension</strong></a></li><li><a href="/docs/management/configuration-api/v3.2#approve-agent"><strong>Approve Agent</strong></a></li></ul></li></ul><h4 class="heading"><a id="bots-4" href="#bots-4" class="reference css-180507a"><a href="/docs/management/changelog#bots-4"><span class="icon icon-link"></span></a>Bots</a></h4><ul><li>The <strong>Create Bot Agent</strong> method was renamed to <a href="/docs/management/configuration-api/v3.2#create-bot"><strong>Create Bot</strong></a>.</li><li>The <strong>Create Bot</strong> method:<ul><li>no longer accepts the <code>status</code> parameter. The initial value is now <code>__offline__</code>.</li><li>allows to set <code>work_scheduler</code> for Bots.</li></ul></li><li>The <strong>Update Bot Agent</strong> method was renamed to <a href="/docs/management/configuration-api/v3.2#update-bot"><strong>Update Bot</strong></a>.</li><li>The <strong>Update Bot</strong> method:<ul><li>no longer accepts the <code>status</code> parameter. To change the Bot's status, use <a href="/docs/messaging/agent-chat-api/v3.2#set-routing-status"><strong>Set Routing Status</strong></a> from <strong>the Agent Chat API</strong>.</li><li>allows to set <code>work_scheduler</code> for Bots.</li></ul></li><li>You can now update another Bot within the same license. To do that, call the <a href="/docs/management/configuration-api/v3.2#update-bot"><strong>Update Bot</strong></a> method; requires the <code>agents-bot--all:rw</code> scope.</li><li>Other method renames include:<ul><li><strong>Get Bot Agent Details</strong> -> <a href="/docs/management/configuration-api/v3.2#get-bot"><strong>Get Bot</strong></a></li><li><strong>Get Bot Agents</strong> -> <a href="/docs/management/configuration-api/v3.2#list-bots"><strong>List Bots</strong></a></li><li><strong>Create Bot Agent</strong> -> <a href="/docs/management/configuration-api/v3.2#create-bot"><strong>Create Bot</strong></a></li><li><strong>Remove Bot Agent</strong> -> <a href="/docs/management/configuration-api/v3.2#delete-bot"><strong>Delete Bot</strong></a></li></ul></li></ul><h4 class="heading"><a id="groups-2" href="#groups-2" class="reference css-180507a"><a href="/docs/management/changelog#groups-2"><span class="icon icon-link"></span></a>Groups</a></h4><ul><li>There are new methods for managing Groups:<ul><li><a href="/docs/management/configuration-api/v3.2#create-group"><strong>Create Group</strong></a></li><li><a href="/docs/management/configuration-api/v3.2#update-group"><strong>Update Group</strong></a></li><li><a href="/docs/management/configuration-api/v3.2#delete-group"><strong>Delete Group</strong></a></li><li><a href="/docs/management/configuration-api/v3.2#list-groups"><strong>List Groups</strong></a></li><li><a href="/docs/management/configuration-api/v3.2#get-group"><strong>Get Group</strong></a></li></ul></li></ul><h4 class="heading"><a id="properties-2" href="#properties-2" class="reference css-180507a"><a href="/docs/management/changelog#properties-2"><span class="icon icon-link"></span></a>Properties</a></h4><ul><li>It's possible to define properties in <a href="/docs/management/configuration-api/v3.2#property-locations"><strong>new locations</strong></a>: <code>license</code> and <code>group</code>.</li><li>Method renames include:<ul><li><strong>Get Property Configs</strong> -> <a href="/docs/management/configuration-api/v3.2#list-registered-properties"><strong>List Registered Properties</strong></a></li><li><strong>Create Properties</strong> -> <a href="/docs/management/configuration-api/v3.2#register-properties"><strong>Register Properties</strong></a></li></ul></li><li>There are new methods:<ul><li><a href="/docs/management/configuration-api/v3.2#update-license-properties"><strong>Update License Properties</strong></a></li><li><a href="/docs/management/configuration-api/v3.2#list-license-properties"><strong>List License Properties</strong></a></li><li><a href="/docs/management/configuration-api/v3.2#delete-license-properties"><strong>Delete License Properties</strong></a></li><li><a href="/docs/management/configuration-api/v3.2#update-group-properties"><strong>Update Group Properties</strong></a></li><li><a href="/docs/management/configuration-api/v3.2#list-group-properties"><strong>List Group Properties</strong></a></li><li><a href="/docs/management/configuration-api/v3.2#delete-group-properties"><strong>Delete Group Properties</strong></a></li></ul></li></ul><h4 class="heading"><a id="webhooks-4" href="#webhooks-4" class="reference css-180507a"><a href="/docs/management/changelog#webhooks-4"><span class="icon icon-link"></span></a>Webhooks</a></h4><ul><li>There's a new field, <code>license_id</code>, in all <a href="/docs/management/configuration-api/v3.2#webhooks"><strong>webhooks</strong></a>.</li><li>The <code>agent_ids</code> filter was added to the <a href="/docs/management/configuration-api/v3.2#triggering-actions"><strong>agent_deleted</strong></a> webhook.</li><li>The <strong>agent_status_changed</strong> webhook was replaced with <a href="/docs/management/configuration-api/v3.2#routing_status_set"><strong>routing_status_set</strong></a>.</li><li>The <strong>access_granted</strong> webhook was renamed to <a href="/docs/management/webhooks/v3.2#chat_access_granted"><strong>chat_access_granted</strong></a>. It no longer includes the <code>resource</code> parameter.</li><li>The <strong>access_revoked</strong> webhook was renamed to <a href="/docs/management/webhooks/v3.2#chat_access_revoked"><strong>chat_access_revoked</strong></a>. It no longer includes the <code>resource</code> parameter.</li><li>Other method and webhook renames include:<ul><li><strong>Get Webhooks Config</strong> -> <a href="/docs/management/configuration-api/v3.2#list-registered-webhooks"><strong>List Registered Webhooks</strong></a></li><li><strong>chat_thread_properties_updated</strong> -> <a href="/docs/management/webhooks/v3.2#thread_properties_updated"><strong>thread_properties_updated</strong></a></li><li><strong>chat_thread_properties_deleted</strong> -> <a href="/docs/management/webhooks/v3.2#thread_properties_deleted"><strong>thread_properties_deleted</strong></a></li><li><strong>thread_closed</strong> -> <a href="/docs/management/webhooks/v3.2#chat_deactivated"><strong>chat_deactivated</strong></a></li><li><strong>incoming_chat_thread</strong> -> <a href="/docs/management/webhooks/v3.2#incoming_chat"><strong>incoming_chat</strong></a></li><li><strong>chat_thread_tagged</strong> -> <a href="/docs/management/webhooks/v3.2#thread_tagged"><strong>thread_tagged</strong></a></li><li><strong>chat_thread_untagged</strong> -> <a href="/docs/management/webhooks/v3.2#thread_untagged"><strong>thread_untagged</strong></a></li><li><strong>chat_user_added</strong> -> <a href="/docs/management/webhooks/v3.2#user_added_to_chat"><strong>user_added_to_chat</strong></a></li><li><strong>chat_user_removed</strong> -> <a href="/docs/management/webhooks/v3.2#user_removed_from_chat"><strong>user_removed_from_chat</strong></a></li></ul></li><li>The <strong>agent_status_changed</strong> webhook was removed.</li><li>The <strong>access_set</strong> webhook was removed.</li></ul><h3 class="heading"><a id="v31---2019-09-17" href="#v31---2019-09-17" class="reference css-180507a"><a href="/docs/management/changelog#v31---2019-09-17"><span class="icon icon-link"></span></a>[v3.1]<!-- --> - 2019-09-17</a></h3><h4 class="heading"><a id="changed" href="#changed" class="reference css-180507a"><a 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