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L10.875,5.75 L6.75,5.75 Z" fill-rule="nonzero" fill="currentColor"></path></svg></div>Management Overview</div></a></div><div class="css-1psvkz3"><a class="css-19nl305"><div class="css-2hhlpj"><div class="css-oe3dsw"><svg fill="#424D57" width="12px" height="16px" viewBox="0 0 12 16" version="1.1" xmlns="http://www.w3.org/2000/svg" xlink="http://www.w3.org/1999/xlink"><path d="M1.5,0.5 C0.675,0.5 0.0075,1.175 0.0075,2 L0,14 C0,14.825 0.6675,15.5 1.4925,15.5 L10.5,15.5 C11.325,15.5 12,14.825 12,14 L12,5 L7.5,0.5 L1.5,0.5 Z M6.75,5.75 L6.75,1.625 L10.875,5.75 L6.75,5.75 Z" fill-rule="nonzero" fill="currentColor"></path></svg></div>Configuration API</div></a></div><style data-emotion-css="1gg9bms">.css-1gg9bms{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:justify;-webkit-justify-content:space-between;-ms-flex-pack:justify;justify-content:space-between;margin-right:10px;font-weight:600;font-size:16px;border-radius:0px 8px 8px 0px;}.css-1gg9bms:hover{background-color:#f6f6f7;}</style><div class="css-1gg9bms"><style data-emotion-css="17iyluq">.css-17iyluq{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;color:#4284F5;width:100%;}.css-17iyluq:hover{color:#4284F5;cursor:pointer;-webkit-text-decoration:none;text-decoration:none;}</style><a class="css-17iyluq"><div class="css-2hhlpj"><div class="css-oe3dsw"><svg fill="#424D57" width="12px" height="16px" viewBox="0 0 12 16" version="1.1" xmlns="http://www.w3.org/2000/svg" xlink="http://www.w3.org/1999/xlink"><path d="M1.5,0.5 C0.675,0.5 0.0075,1.175 0.0075,2 L0,14 C0,14.825 0.6675,15.5 1.4925,15.5 L10.5,15.5 C11.325,15.5 12,14.825 12,14 L12,5 L7.5,0.5 L1.5,0.5 Z M6.75,5.75 L6.75,1.625 L10.875,5.75 L6.75,5.75 Z" fill-rule="nonzero" fill="currentColor"></path></svg></div>Webhooks</div></a></div><div class="css-1psvkz3"><a class="css-19nl305"><div class="css-2hhlpj"><div class="css-oe3dsw"><svg fill="#424D57" width="12px" height="16px" viewBox="0 0 12 16" version="1.1" xmlns="http://www.w3.org/2000/svg" xlink="http://www.w3.org/1999/xlink"><path d="M1.5,0.5 C0.675,0.5 0.0075,1.175 0.0075,2 L0,14 C0,14.825 0.6675,15.5 1.4925,15.5 L10.5,15.5 C11.325,15.5 12,14.825 12,14 L12,5 L7.5,0.5 L1.5,0.5 Z M6.75,5.75 L6.75,1.625 L10.875,5.75 L6.75,5.75 Z" fill-rule="nonzero" fill="currentColor"></path></svg></div>Changelog</div></a></div></div></aside><style data-emotion-css="1g06r20">.css-1g06r20{padding-bottom:30vh;position:relative;width:100%;}@media (min-width:768px){.css-1g06r20{width:calc(100% - 258px);max-width:900px;}}</style><div class="css-1g06r20"><style data-emotion-css="yofbie">.css-yofbie{width:100%;position:fixed;top:60px;right:0;z-index:40;-webkit-transition:left 0.3s ease-out;transition:left 0.3s ease-out;}@media (min-width:768px){.css-yofbie{left:260px;width:calc(100% - 260px);top:60px;}}</style><div class="css-yofbie"><style data-emotion-css="9hc061">.css-9hc061{padding:20px 24px 32px 60px;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-direction:row;-ms-flex-direction:row;flex-direction:row;-webkit-box-pack:end;-webkit-justify-content:flex-end;-ms-flex-pack:end;justify-content:flex-end;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:10px;}@media (max-width:1270px){.css-9hc061{background-color:#fff;padding-bottom:24px;}}@media (max-width:768px){.css-9hc061{-webkit-box-pack:start;-webkit-justify-content:flex-start;-ms-flex-pack:start;justify-content:flex-start;padding-left:30px;}}</style><div class="css-9hc061"><style data-emotion-css="7fagxn">.css-7fagxn{font-weight:400;font-size:15px;line-height:22px;padding:7px 8px 7px 16px;}</style><button class="lc-btn lc-btn--secondary css-7fagxn" type="button"><div><style data-emotion-css="44gx6g">.css-44gx6g{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:4px;}</style><div class="css-44gx6g"><span>API version:</span><span>3.5 (stable)</span><svg width="20px" height="20px" fill="#424D57" class="rmi rmi-chevron-down undefined" viewBox="0 0 24 24"><path d="M7.41 8.58 12 13.17l4.59-4.59L18 10l-6 6-6-6 1.41-1.42z"></path></svg></div></div></button></div></div><style data-emotion-css="c8i9h7">.css-c8i9h7{margin-top:120px;padding:0px 30px;}@media (min-width:768px){.css-c8i9h7{padding:0px 60px;}}.css-c8i9h7.redoc{margin-top:60px;display:block;}</style><article class=" css-c8i9h7"><style data-emotion-css="1lyzzun">.css-1lyzzun{margin:3em 0 1em;padding:2em 0 1em;}</style><div class="css-1lyzzun"><style data-emotion-css="12qxxrf">.css-12qxxrf{margin:0;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-webkit-justify-content:space-between;-ms-flex-pack:justify;justify-content:space-between;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;font-weight:500;text-rendering:optimizeLegibility;font-size:2.25rem;line-height:1.1;-webkit-letter-spacing:-0.02em;-moz-letter-spacing:-0.02em;-ms-letter-spacing:-0.02em;letter-spacing:-0.02em;}@media (min-width:768px){.css-12qxxrf{-webkit-flex-direction:row;-ms-flex-direction:row;flex-direction:row;}}</style><h2 id="webhooks" class="css-12qxxrf"><span>Webhooks</span><style data-emotion-css="1g0dr3m">.css-1g0dr3m{margin-top:8px;}.css-1g0dr3m > label{margin:0 0 5px 0;}.css-1g0dr3m label + div{-webkit-box-pack:end;-webkit-justify-content:flex-end;-ms-flex-pack:end;justify-content:flex-end;}</style></h2></div><p>This document contains a reference of available webhooks. Webhooks are helpful for building applications that execute particular behavior in response to various actions, allowing you to create automated flows. In order to receive webhooks, you need to <a href="/docs/management/configuration-api/v3.4#register-webhook">register</a> them first.</p><p>馃挕 Not what you're looking for? Try these instead:</p><ul><li><a href="/docs/management/configuration-api/v3.4#webhooks">See webhook methods.</a></li><li><a href="https://developers.livechat.com/updates/setting-up-webhooks-with-livechat-api/">Learn how to use webhooks with the LiveChat API.</a></li><li><a href="/docs/management/changelog">Read the Changelog.</a></li></ul><h3 class="heading"><style data-emotion-css="180507a">.css-180507a{color:inherit;-webkit-text-decoration:none;text-decoration:none;position:relative;}.css-180507a:hover{color:inherit;-webkit-text-decoration:none;text-decoration:none;}.css-180507a:hover:before{content:"#";position:absolute;font-weight:300;left:-1em;top:1px;opacity:0.3;}.css-180507a:focus-visible{outline-width:0px;}</style><a id="available-webhooks" href="#available-webhooks" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#available-webhooks"><span class="icon icon-link"></span></a>Available webhooks</a></h3><style data-emotion-css="q76ucn">.css-q76ucn{width:100%;overflow-x:auto;}</style><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Chats</strong></td><td><style data-emotion-css="kbi7q3">.css-kbi7q3{-webkit-text-decoration:none;text-decoration:none;}.css-kbi7q3 svg{vertical-align:middle;margin-left:2px;margin-right:4px;color:#4284F5;}.css-kbi7q3 code{color:#4284F5;}.css-kbi7q3:hover,.css-kbi7q3:active{-webkit-text-decoration:none;text-decoration:none;}.css-kbi7q3:hover code,.css-kbi7q3:active code{color:#4284F5;-webkit-text-decoration:underline;text-decoration:underline;}</style><a href="/docs/management/webhooks/v3.4#incoming_chat" class="css-kbi7q3"><code>incoming_chat</code></a> <a href="/docs/management/webhooks/v3.4#chat_deactivated" class="css-kbi7q3"><code>chat_deactivated</code></a></td></tr><tr><td><strong>Chat access</strong></td><td><a href="/docs/management/webhooks/v3.4#chat_access_updated" class="css-kbi7q3"><code>chat_access_updated</code></a> <a href="/docs/management/webhooks/v3.4#chat_transferred" class="css-kbi7q3"><code>chat_transferred</code></a></td></tr><tr><td><strong>Chat users</strong></td><td><a href="/docs/management/webhooks/v3.4#user_added_to_chat" class="css-kbi7q3"><code>user_added_to_chat</code></a> <a href="/docs/management/webhooks/v3.4#user_removed_from_chat" class="css-kbi7q3"><code>user_removed_from_chat</code></a></td></tr><tr><td><strong>Events</strong></td><td><a href="/docs/management/webhooks/v3.4#incoming_event" class="css-kbi7q3"><code>incoming_event</code></a> <a href="/docs/management/webhooks/v3.4#event_updated" class="css-kbi7q3"><code>event_updated</code></a> <a href="/docs/management/webhooks/v3.4#incoming_rich_message_postback" class="css-kbi7q3"><code>incoming_rich_message_postback</code></a></td></tr><tr><td><strong>Properties</strong></td><td><a href="/docs/management/webhooks/v3.4#chat_properties_updated" class="css-kbi7q3"><code>chat_properties_updated</code></a> <a href="/docs/management/webhooks/v3.4#chat_properties_deleted" class="css-kbi7q3"><code>chat_properties_deleted</code></a> <a href="/docs/management/webhooks/v3.4#thread_properties_deleted" class="css-kbi7q3"><code>thread_properties_deleted</code></a> <a href="/docs/management/webhooks/v3.4#thread_properties_updated" class="css-kbi7q3"><code>thread_properties_updated</code></a> <a href="/docs/management/webhooks/v3.4#event_properties_updated" class="css-kbi7q3"><code>event_properties_updated</code></a> <a href="/docs/management/webhooks/v3.4#event_properties_deleted" class="css-kbi7q3"><code>event_properties_deleted</code></a></td></tr><tr><td><strong>Thread tags</strong></td><td><a href="/docs/management/webhooks/v3.4#thread_tagged" class="css-kbi7q3"><code>thread_tagged</code></a> <a href="/docs/management/webhooks/v3.4#thread_untagged" class="css-kbi7q3"><code>thread_untagged</code></a></td></tr><tr><td><strong>Status</strong></td><td><a href="/docs/management/webhooks/v3.4#routing_status_set" class="css-kbi7q3"><code>routing_status_set</code></a></td></tr><tr><td><strong>Customers</strong></td><td><a href="/docs/management/webhooks/v3.4#incoming_customer" class="css-kbi7q3"><code>incoming_customer</code></a> <a href="/docs/management/webhooks/v3.4#customer_session_fields_updated" class="css-kbi7q3"><code>customer_session_fields_updated</code></a></td></tr><tr><td><strong>Configuration</strong></td><td><a href="/docs/management/webhooks/v3.4#agent_created" class="css-kbi7q3"><code>agent_created</code></a> <a href="/docs/management/webhooks/v3.4#agent_approved" class="css-kbi7q3"><code>agent_approved</code></a> <a href="/docs/management/webhooks/v3.4#agent_updated" class="css-kbi7q3"><code>agent_updated</code></a> <a href="/docs/management/webhooks/v3.4#agent_suspended" class="css-kbi7q3"><code>agent_suspended</code></a> <a href="/docs/management/webhooks/v3.4#agent_unsuspended" class="css-kbi7q3"><code>agent_unsuspended</code></a> <a href="/docs/management/webhooks/v3.4#agent_deleted" class="css-kbi7q3"><code>agent_deleted</code></a> <a href="/docs/management/webhooks/v3.4#auto_access_added" class="css-kbi7q3"><code>auto_access_added</code></a> <a href="/docs/management/webhooks/v3.4#auto_access_updated" class="css-kbi7q3"><code>auto_access_updated</code></a> <a href="/docs/management/webhooks/v3.4#auto_access_deleted" class="css-kbi7q3"><code>auto_access_deleted</code></a> <a href="/docs/management/webhooks/v3.4#bot_created" class="css-kbi7q3"><code>bot_created</code></a> <a href="/docs/management/webhooks/v3.4#bot_updated" class="css-kbi7q3"><code>bot_updated</code></a> <a href="/docs/management/webhooks/v3.4#bot_deleted" class="css-kbi7q3"><code>bot_deleted</code></a> <a href="/docs/management/webhooks/v3.4#group_created" class="css-kbi7q3"><code>group_created</code></a> <a href="/docs/management/webhooks/v3.4#group_updated" class="css-kbi7q3"><code>group_updated</code></a> <a href="/docs/management/webhooks/v3.4#group_deleted" class="css-kbi7q3"><code>group_deleted</code></a></td></tr><tr><td><strong>Other</strong></td><td><a href="/docs/management/webhooks/v3.4#events_marked_as_seen" class="css-kbi7q3"><code>events_marked_as_seen</code></a></td></tr></tbody></table></div><h3 class="heading"><a id="chats" href="#chats" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#chats"><span class="icon icon-link"></span></a>Chats</a></h3><style data-emotion-css="v24v0q">.css-v24v0q{max-width:830px;}</style><section class="css-v24v0q"><style data-emotion-css="11ycufd">.css-11ycufd{-webkit-box-flex:2;-webkit-flex-grow:2;-ms-flex-positive:2;flex-grow:2;max-width:100%;overflow-x:auto;}</style><div class="css-11ycufd"><h4 class="heading"><a id="incoming_chat" href="#incoming_chat" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#incoming_chat"><span class="icon icon-link"></span></a><code>incoming_chat</code></a></h4><p>Informs about a chat coming with a new thread. The webhook payload contains the whole chat data structure. If the chat was started with some initial events, the thread object contains them.</p><h5 class="heading"><a id="specifics" href="#specifics" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#specifics"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>incoming_chat</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.4/rtm-pushes#incoming_chat" class="css-kbi7q3"><code>Agent Chat API</code></a> <a href="/docs/messaging/customer-chat-api/v3.4/rtm-pushes#incoming_chat" class="css-kbi7q3"><code>Customer Chat API</code></a></td></tr></tbody></table></div><h5 class="heading"><a id="webhook-payload" href="#webhook-payload" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#webhook-payload"><span class="icon icon-link"></span></a>Webhook payload</a></h5><div class="css-q76ucn"><table><thead><tr><th>Field</th><th>Notes</th></tr></thead><tbody><tr><td><code>chat</code></td><td><a href="/docs/messaging/agent-chat-api/data-structures#chats">Chat data structure</a></td></tr></tbody></table></div></div><style data-emotion-css="17buymi">.css-17buymi{width:100%;}@media (min-width:768px){.css-17buymi{padding:25px 25px 30px 0px;}}</style><div class="css-17buymi"><style data-emotion-css="1vuwrgc">.css-1vuwrgc{border:1px solid #e8e8e8;border-radius:6px;background-color:#f1f6f8;min-height:0;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;margin:0 0 20px;max-width:100%;}.css-1vuwrgc .remark-highlight{min-height:0;}.css-1vuwrgc pre{min-height:0;}</style><div class="css-1vuwrgc"><style data-emotion-css="iwgofq">.css-iwgofq{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-webkit-justify-content:space-between;-ms-flex-pack:justify;justify-content:space-between;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;padding:5px 15px;height:42px;background-color:#dee5e8;border-radius:5px 5px 0 0;font-size:13px;text-transform:uppercase;-webkit-letter-spacing:0.04em;-moz-letter-spacing:0.04em;-ms-letter-spacing:0.04em;letter-spacing:0.04em;}</style><div class="css-iwgofq"><style data-emotion-css="w6gvpm">.css-w6gvpm{-webkit-box-flex:1;-webkit-flex-grow:1;-ms-flex-positive:1;flex-grow:1;}</style><span class="css-w6gvpm">Sample webhook</span> <style data-emotion-css="1wp1vo7">.css-1wp1vo7{position:relative;-webkit-box-flex:1;-webkit-flex-grow:1;-ms-flex-positive:1;flex-grow:1;width:45px;}</style><div class="css-1wp1vo7"><style data-emotion-css="xnt8k0">.css-xnt8k0{position:relative;min-height:18px;}</style><div class="css-xnt8k0"><style data-emotion-css="6oazep">.css-6oazep{position:absolute;top:0;left:0;right:0;text-align:right;text-transform:capitalize;line-height:20px;font-size:13px;-webkit-box-pack:justify;-webkit-justify-content:space-between;-ms-flex-pack:justify;justify-content:space-between;opacity:0;-webkit-transition-delay:0.25s;transition-delay:0.25s;-webkit-transition:none;transition:none;}</style><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><style data-emotion-css="139ndot">.css-139ndot{position:absolute;top:0;right:0;text-align:right;max-width:24px;opacity:1;-webkit-transition-delay:0.25;transition-delay:0.25;-webkit-transition:opacity 0.25s ease-in-out;transition:opacity 0.25s ease-in-out;}.css-139ndot:hover{cursor:pointer;}</style><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><style data-emotion-css="ju12u0">.css-ju12u0{min-height:0;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;max-width:100%;overflow:scroll;}.css-ju12u0 code{display:inline-block;}</style><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"incoming_chat"</span><span class="token punctuation">,</span> <span class="token property">"organization_id"</span><span class="token operator">:</span> <span class="token string">"390e44e6-f1e6-0368c-z6ddb-74g14508c2ex"</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"users"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token comment">// array of "User" objects</span> <span class="token punctuation">]</span><span class="token punctuation">,</span> <span class="token property">"properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">// "Property" object</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"thread"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">// "Thread" object</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"chat_presence_user_ids"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token comment">//optional</span> <span class="token comment">// User IDs</span> <span class="token punctuation">]</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="chat_deactivated" href="#chat_deactivated" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#chat_deactivated"><span class="icon icon-link"></span></a><code>chat_deactivated</code></a></h4><p>Informs that a chat was deactivated by closing the currently open thread.</p><h5 class="heading"><a id="specifics-1" href="#specifics-1" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#specifics-1"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>chat_deactivated</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.4/rtm-pushes#chat_deactivated" class="css-kbi7q3"><code>Agent Chat API</code></a> <a href="/docs/messaging/customer-chat-api/v3.4/rtm-pushes#chat_deactivated" class="css-kbi7q3"><code>Customer Chat API</code></a></td></tr></tbody></table></div><h5 class="heading"><a id="webhook-payload-1" href="#webhook-payload-1" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#webhook-payload-1"><span class="icon icon-link"></span></a>Webhook payload</a></h5><div class="css-q76ucn"><table><thead><tr><th>Field</th><th>Notes</th></tr></thead><tbody><tr><td><code>user_id</code></td><td>Missing if a thread was closed by the router.</td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"chat_deactivated"</span><span class="token punctuation">,</span> <span class="token property">"organization_id"</span><span class="token operator">:</span> <span class="token string">"390e44e6-f1e6-0368c-z6ddb-74g14508c2ex"</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"thread_id"</span><span class="token operator">:</span> <span class="token string">"K600PKZON8"</span><span class="token punctuation">,</span> <span class="token property">"user_id"</span><span class="token operator">:</span> <span class="token string">"b7eff798-f8df-4364-8059-649c35c9ed0c"</span> <span class="token comment">// optional</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"chat_presence_user_ids"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token comment">//optional</span> <span class="token comment">// User IDs</span> <span class="token punctuation">]</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><h3 class="heading"><a id="chat-access" href="#chat-access" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#chat-access"><span class="icon icon-link"></span></a>Chat access</a></h3><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="chat_access_updated" href="#chat_access_updated" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#chat_access_updated"><span class="icon icon-link"></span></a><code>chat_access_updated</code></a></h4><p>Informs about the update of a user's access to a particular chat. It contains the updated <a href="/docs/messaging/agent-chat-api/v3.4/data-structures#access-1">access</a> data structure.</p><h5 class="heading"><a id="specifics-2" href="#specifics-2" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#specifics-2"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>chat_access_updated</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.4/rtm-pushes#chat_access_updated" class="css-kbi7q3"><code>Agent Chat API</code></a></td></tr></tbody></table></div><h5 class="heading"><a id="webhook-payload-2" href="#webhook-payload-2" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#webhook-payload-2"><span class="icon icon-link"></span></a>Webhook payload</a></h5><div class="css-q76ucn"><table><thead><tr><th>Field</th><th>Notes</th></tr></thead><tbody><tr><td><code>id</code></td><td>Chat ID</td></tr><tr><td><code>access</code></td><td>The updated chat <a href="/docs/messaging/agent-chat-api/v3.4/data-structures#access-1">access</a> data structure</td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"chat_access_updated"</span><span class="token punctuation">,</span> <span class="token property">"organization_id"</span><span class="token operator">:</span> <span class="token string">"390e44e6-f1e6-0368c-z6ddb-74g14508c2ex"</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"access"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"group_ids"</span><span class="token operator">:</span> <span class="token punctuation">[</span><span class="token number">0</span><span class="token punctuation">,</span> <span class="token number">1</span><span class="token punctuation">]</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"chat_presence_user_ids"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token comment">//optional</span> <span class="token comment">// User IDs</span> <span class="token punctuation">]</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="chat_transferred" href="#chat_transferred" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#chat_transferred"><span class="icon icon-link"></span></a><code>chat_transferred</code></a></h4><p>Informs that a chat was transferred to a different group or to an agent.</p><h5 class="heading"><a id="specifics-3" href="#specifics-3" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#specifics-3"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>chat_transferred</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.4/rtm-pushes#chat_transferred" class="css-kbi7q3"><code>Agent Chat API</code></a></td></tr></tbody></table></div><h5 class="heading"><a id="webhook-payload-3" href="#webhook-payload-3" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#webhook-payload-3"><span class="icon icon-link"></span></a>Webhook payload</a></h5><div class="css-q76ucn"><table><thead><tr><th>Field</th><th>Notes</th></tr></thead><tbody><tr><td><code>thread_id</code></td><td>Present if the chat is active.</td></tr><tr><td><code>transferred_to</code></td><td>IDs of the groups and agents the chat is assigned to after the transfer.</td></tr><tr><td><code>reason</code> <strong>*</strong></td><td>Informs why the chat was transferred.</td></tr><tr><td><code>queue</code></td><td>Present if the chat is queued after the transfer.</td></tr></tbody></table></div><p><strong>*)</strong> Possible reasons: <code>manual</code>, <code>inactive</code>, <code>assigned</code>, <code>unassigned</code>, <code>other</code>.</p></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"chat_transferred"</span><span class="token punctuation">,</span> <span class="token property">"organization_id"</span><span class="token operator">:</span> <span class="token string">"390e44e6-f1e6-0368c-z6ddb-74g14508c2ex"</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"thread_id"</span><span class="token operator">:</span> <span class="token string">"K600PKZON8"</span><span class="token punctuation">,</span> <span class="token property">"requester_id"</span><span class="token operator">:</span> <span class="token string">"jones@example.com"</span><span class="token punctuation">,</span> <span class="token property">"reason"</span><span class="token operator">:</span> <span class="token string">"manual"</span><span class="token punctuation">,</span> <span class="token property">"transferred_to"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"group_ids"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token number">19</span> <span class="token punctuation">]</span><span class="token punctuation">,</span> <span class="token property">"agent_ids"</span><span class="token operator">:</span> <span class="token punctuation">[</span><span class="token string">"smith@example.com"</span><span class="token punctuation">]</span><span class="token punctuation">,</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"queue"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"position"</span><span class="token operator">:</span> <span class="token number">42</span><span class="token punctuation">,</span> <span class="token property">"wait_time"</span><span class="token operator">:</span> <span class="token number">1337</span><span class="token punctuation">,</span> <span class="token property">"queued_at_us"</span><span class="token operator">:</span> <span class="token string">"2019-12-09T12:01:18.909000Z"</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><h3 class="heading"><a id="chat-users" href="#chat-users" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#chat-users"><span class="icon icon-link"></span></a>Chat users</a></h3><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="user_added_to_chat" href="#user_added_to_chat" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#user_added_to_chat"><span class="icon icon-link"></span></a><code>user_added_to_chat</code></a></h4><p>Informs that a user (Customer or Agent) was added to a chat.</p><h5 class="heading"><a id="specifics-4" href="#specifics-4" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#specifics-4"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>user_added_to_chat</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.4/rtm-pushes#user_added_to_chat" class="css-kbi7q3"><code>Agent Chat API</code></a> <a href="/docs/messaging/customer-chat-api/v3.4/rtm-pushes#user_added_to_chat" class="css-kbi7q3"><code>Customer Chat API</code></a></td></tr></tbody></table></div><h5 class="heading"><a id="webhook-payload-4" href="#webhook-payload-4" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#webhook-payload-4"><span class="icon icon-link"></span></a>Webhook payload</a></h5><div class="css-q76ucn"><table><thead><tr><th>Field</th><th>Notes</th></tr></thead><tbody><tr><td><code>user_type</code></td><td>Possible values: <code>agent</code>, <code>customer</code></td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"user_added_to_chat"</span><span class="token punctuation">,</span> <span class="token property">"organization_id"</span><span class="token operator">:</span> <span class="token string">"390e44e6-f1e6-0368c-z6ddb-74g14508c2ex"</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"thread_id"</span><span class="token operator">:</span> <span class="token string">"K600PKZON8"</span><span class="token punctuation">,</span> <span class="token property">"user"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">// "User > Customer" or "User > Agent" object</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"reason"</span><span class="token operator">:</span> <span class="token string">"manual"</span><span class="token punctuation">,</span> <span class="token property">"requester_id"</span><span class="token operator">:</span> <span class="token string">"smith@example.com"</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"chat_presence_user_ids"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token comment">//optional</span> <span class="token comment">// User IDs</span> <span class="token punctuation">]</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="user_removed_from_chat" href="#user_removed_from_chat" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#user_removed_from_chat"><span class="icon icon-link"></span></a><code>user_removed_from_chat</code></a></h4><p>Informs that a user (Customer or Agent) was removed from a chat.</p><h5 class="heading"><a id="specifics-5" href="#specifics-5" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#specifics-5"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>user_removed_from_chat</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.4/rtm-pushes#user_removed_from_chat" class="css-kbi7q3"><code>Agent Chat API</code></a> <a href="/docs/messaging/customer-chat-api/v3.4/rtm-pushes#user_removed_from_chat" class="css-kbi7q3"><code>Customer Chat API</code></a></td></tr></tbody></table></div><h5 class="heading"><a id="webhook-payload-5" href="#webhook-payload-5" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#webhook-payload-5"><span class="icon icon-link"></span></a>Webhook payload</a></h5><div class="css-q76ucn"><table><thead><tr><th>Field</th><th>Notes</th></tr></thead><tbody><tr><td><code>user_type</code></td><td>Possible values: <code>agent</code>, <code>customer</code></td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"user_removed_from_chat"</span><span class="token punctuation">,</span> <span class="token property">"organization_id"</span><span class="token operator">:</span> <span class="token string">"390e44e6-f1e6-0368c-z6ddb-74g14508c2ex"</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"thread_id"</span><span class="token operator">:</span> <span class="token string">"K600PKZON8"</span><span class="token punctuation">,</span> <span class="token property">"user_id"</span><span class="token operator">:</span> <span class="token string">"agent@example.com"</span><span class="token punctuation">,</span> <span class="token property">"reason"</span><span class="token operator">:</span> <span class="token string">"manual"</span><span class="token punctuation">,</span> <span class="token property">"requester_id"</span><span class="token operator">:</span> <span class="token string">"smith@example.com"</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"chat_presence_user_ids"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token comment">//optional</span> <span class="token comment">// User IDs</span> <span class="token punctuation">]</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><h3 class="heading"><a id="events" href="#events" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#events"><span class="icon icon-link"></span></a>Events</a></h3><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="incoming_event" href="#incoming_event" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#incoming_event"><span class="icon icon-link"></span></a><code>incoming_event</code></a></h4><p>Informs about an incoming <a href="/docs/messaging/agent-chat-api/v3.4/data-structures#events">event</a> sent to a chat.</p><h5 class="heading"><a id="specifics-6" href="#specifics-6" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#specifics-6"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>incoming_event</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.4/rtm-pushes#incoming_event" class="css-kbi7q3"><code>Agent Chat API</code></a> <a href="/docs/messaging/customer-chat-api/v3.4/rtm-pushes#incoming_event" class="css-kbi7q3"><code>Customer Chat API</code></a></td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"incoming_event"</span><span class="token punctuation">,</span> <span class="token property">"organization_id"</span><span class="token operator">:</span> <span class="token string">"390e44e6-f1e6-0368c-z6ddb-74g14508c2ex"</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"thread_id"</span><span class="token operator">:</span> <span class="token string">"K600PKZON8"</span><span class="token punctuation">,</span> <span class="token property">"event"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">// "Event" object</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"chat_presence_user_ids"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token comment">//optional</span> <span class="token comment">// User IDs</span> <span class="token punctuation">]</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="event_updated" href="#event_updated" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#event_updated"><span class="icon icon-link"></span></a><code>event_updated</code></a></h4><p>Informs that an <a href="/docs/messaging/agent-chat-api/v3.4/data-structures#events">event</a> was updated.</p><h5 class="heading"><a id="specifics-7" href="#specifics-7" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#specifics-7"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>event_updated</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.4/rtm-pushes#event_updated" class="css-kbi7q3"><code>Agent Chat API</code></a> <a href="/docs/messaging/customer-chat-api/v3.4/rtm-pushes#event_updated" class="css-kbi7q3"><code>Customer Chat API</code></a></td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"event_updated"</span><span class="token punctuation">,</span> <span class="token property">"organization_id"</span><span class="token operator">:</span> <span class="token string">"390e44e6-f1e6-0368c-z6ddb-74g14508c2ex"</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"thread_id"</span><span class="token operator">:</span> <span class="token string">"K600PKZON8"</span><span class="token punctuation">,</span> <span class="token property">"event"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">// "Event" object</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"chat_presence_user_ids"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token comment">//optional</span> <span class="token comment">// User IDs</span> <span class="token punctuation">]</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="incoming_rich_message_postback" href="#incoming_rich_message_postback" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#incoming_rich_message_postback"><span class="icon icon-link"></span></a><code>incoming_rich_message_postback</code></a></h4><p>Informs about an incoming <a href="/docs/messaging/agent-chat-api/v3.4/data-structures#rich-message">rich message</a> postback. The webhook payload contains the info on the postback itself, as well as the chat it was sent in.</p><h5 class="heading"><a id="specifics-8" href="#specifics-8" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#specifics-8"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>incoming_rich_message_postback</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.4/rtm-pushes#incoming_rich_message_postback" class="css-kbi7q3"><code>Agent Chat API</code></a> <a href="/docs/messaging/customer-chat-api/v3.4/rtm-pushes#incoming_rich_message_postback" class="css-kbi7q3"><code>Customer Chat API</code></a></td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"incoming_rich_message_postback"</span><span class="token punctuation">,</span> <span class="token property">"organization_id"</span><span class="token operator">:</span> <span class="token string">"390e44e6-f1e6-0368c-z6ddb-74g14508c2ex"</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"user_id"</span><span class="token operator">:</span> <span class="token string">"b7eff798-f8df-4364-8059-649c35c9ed0c"</span><span class="token punctuation">,</span> <span class="token property">"chat_id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"thread_id"</span><span class="token operator">:</span> <span class="token string">"K600PKZON8"</span><span class="token punctuation">,</span> <span class="token property">"event_id"</span><span class="token operator">:</span> <span class="token string">"0affb00a-82d6-4e07-ae61-56ba5c36f743"</span><span class="token punctuation">,</span> <span class="token property">"postback"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"id"</span><span class="token operator">:</span> <span class="token string">"action_yes"</span><span class="token punctuation">,</span> <span class="token property">"toggled"</span><span class="token operator">:</span> <span class="token boolean">true</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"chat_presence_user_ids"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token comment">//optional</span> <span class="token comment">// User IDs</span> <span class="token punctuation">]</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><h3 class="heading"><a id="properties" href="#properties" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#properties"><span class="icon icon-link"></span></a>Properties</a></h3><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="chat_properties_updated" href="#chat_properties_updated" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#chat_properties_updated"><span class="icon icon-link"></span></a><code>chat_properties_updated</code></a></h4><p>Informs about those chat properties that were updated.</p><h5 class="heading"><a id="specifics-9" href="#specifics-9" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#specifics-9"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>chat_properties_updated</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.4/rtm-pushes#chat_properties_updated" class="css-kbi7q3"><code>Agent Chat API</code></a> <a href="/docs/messaging/customer-chat-api/v3.4/rtm-pushes#chat_properties_updated" class="css-kbi7q3"><code>Customer Chat API</code></a></td></tr></tbody></table></div><h5 class="heading"><a id="webhook-payload-6" href="#webhook-payload-6" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#webhook-payload-6"><span class="icon icon-link"></span></a>Webhook payload</a></h5><div class="css-q76ucn"><table><thead><tr><th>Field</th><th>Notes</th></tr></thead><tbody><tr><td><code>properties</code></td><td>Not a full <code>properties</code> object. This push shows only the properties that have been recently updated.</td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"chat_properties_updated"</span><span class="token punctuation">,</span> <span class="token property">"organization_id"</span><span class="token operator">:</span> <span class="token string">"390e44e6-f1e6-0368c-z6ddb-74g14508c2ex"</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"0805e283233042b37f460ed8fbf22160"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"string_property"</span><span class="token operator">:</span> <span class="token string">"string value"</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"chat_presence_user_ids"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token comment">//optional</span> <span class="token comment">// User IDs</span> <span class="token punctuation">]</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="chat_properties_deleted" href="#chat_properties_deleted" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#chat_properties_deleted"><span class="icon icon-link"></span></a><code>chat_properties_deleted</code></a></h4><p>Informs about those chat properties that were deleted.</p><h5 class="heading"><a id="specifics-10" href="#specifics-10" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#specifics-10"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>chat_properties_deleted</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.4/rtm-pushes#chat_properties_deleted" class="css-kbi7q3"><code>Agent Chat API</code></a> <a href="/docs/messaging/customer-chat-api/v3.4/rtm-pushes#chat_properties_deleted" class="css-kbi7q3"><code>Customer Chat API</code></a></td></tr></tbody></table></div><h5 class="heading"><a id="webhook-payload-7" href="#webhook-payload-7" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#webhook-payload-7"><span class="icon icon-link"></span></a>Webhook payload</a></h5><div class="css-q76ucn"><table><thead><tr><th>Field</th><th>Notes</th></tr></thead><tbody><tr><td><code>properties</code></td><td>Not a full <code>properties</code> object. This push shows only the properties that have been recently updated.</td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"chat_properties_deleted"</span><span class="token punctuation">,</span> <span class="token property">"organization_id"</span><span class="token operator">:</span> <span class="token string">"390e44e6-f1e6-0368c-z6ddb-74g14508c2ex"</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"0805e283233042b37f460ed8fbf22160"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token string">"string_property"</span> <span class="token punctuation">]</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"chat_presence_user_ids"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token comment">//optional</span> <span class="token comment">// User IDs</span> <span class="token punctuation">]</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="thread_properties_updated" href="#thread_properties_updated" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#thread_properties_updated"><span class="icon icon-link"></span></a><code>thread_properties_updated</code></a></h4><p>Informs about those thread properties that were updated.</p><h5 class="heading"><a id="specifics-11" href="#specifics-11" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#specifics-11"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>thread_properties_updated</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.4/rtm-pushes#thread_properties_updated" class="css-kbi7q3"><code>Agent Chat API</code></a> <a href="/docs/messaging/customer-chat-api/v3.4/rtm-pushes#thread_properties_updated" class="css-kbi7q3"><code>Customer Chat API</code></a></td></tr></tbody></table></div><h5 class="heading"><a id="webhook-payload-8" href="#webhook-payload-8" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#webhook-payload-8"><span class="icon icon-link"></span></a>Webhook payload</a></h5><div class="css-q76ucn"><table><thead><tr><th>Field</th><th>Notes</th></tr></thead><tbody><tr><td><code>properties</code></td><td>Not a full <code>properties</code> object. This push shows only the properties that have been recently updated.</td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"thread_properties_updated"</span><span class="token punctuation">,</span> <span class="token property">"organization_id"</span><span class="token operator">:</span> <span class="token string">"390e44e6-f1e6-0368c-z6ddb-74g14508c2ex"</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"thread_id"</span><span class="token operator">:</span> <span class="token string">"K600PKZON8"</span><span class="token punctuation">,</span> <span class="token property">"properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"0805e283233042b37f460ed8fbf22160"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"string_property"</span><span class="token operator">:</span> <span class="token string">"string value"</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"chat_presence_user_ids"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token comment">//optional</span> <span class="token comment">// User IDs</span> <span class="token punctuation">]</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="thread_properties_deleted" href="#thread_properties_deleted" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#thread_properties_deleted"><span class="icon icon-link"></span></a><code>thread_properties_deleted</code></a></h4><p>Informs about those thread properties that were deleted.</p><h5 class="heading"><a id="specifics-12" href="#specifics-12" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#specifics-12"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>thread_properties_deleted</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.4/rtm-pushes#thread_properties_deleted" class="css-kbi7q3"><code>Agent Chat API</code></a> <a href="/docs/messaging/customer-chat-api/v3.4/rtm-pushes#thread_properties_deleted" class="css-kbi7q3"><code>Customer Chat API</code></a></td></tr></tbody></table></div><h5 class="heading"><a id="webhook-payload-9" href="#webhook-payload-9" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#webhook-payload-9"><span class="icon icon-link"></span></a>Webhook payload</a></h5><div class="css-q76ucn"><table><thead><tr><th>Field</th><th>Notes</th></tr></thead><tbody><tr><td><code>properties</code></td><td>Not a full <code>properties</code> object. This push shows only the properties that have been recently updated.</td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"thread_properties_deleted"</span><span class="token punctuation">,</span> <span class="token property">"organization_id"</span><span class="token operator">:</span> <span class="token string">"390e44e6-f1e6-0368c-z6ddb-74g14508c2ex"</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"thread_id"</span><span class="token operator">:</span> <span class="token string">"K600PKZON8"</span><span class="token punctuation">,</span> <span class="token property">"properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"0805e283233042b37f460ed8fbf22160"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token string">"string_property"</span> <span class="token punctuation">]</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"chat_presence_user_ids"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token comment">//optional</span> <span class="token comment">// User IDs</span> <span class="token punctuation">]</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="event_properties_updated" href="#event_properties_updated" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#event_properties_updated"><span class="icon icon-link"></span></a><code>event_properties_updated</code></a></h4><p>Informs about those event properties that were updated.</p><h5 class="heading"><a id="specifics-13" href="#specifics-13" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#specifics-13"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>event_properties_updated</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.4/rtm-pushes#event_properties_updated" class="css-kbi7q3"><code>Agent Chat API</code></a> <a href="/docs/messaging/customer-chat-api/v3.4/rtm-pushes#event_properties_updated" class="css-kbi7q3"><code>Customer Chat API</code></a></td></tr></tbody></table></div><h5 class="heading"><a id="webhook-payload-10" href="#webhook-payload-10" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#webhook-payload-10"><span class="icon icon-link"></span></a>Webhook payload</a></h5><div class="css-q76ucn"><table><thead><tr><th>Field</th><th>Notes</th></tr></thead><tbody><tr><td><code>properties</code></td><td>This is not a full <code>properties</code> object. This webhook shows only the properties that have been recently updated.</td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"event_properties_updated"</span><span class="token punctuation">,</span> <span class="token property">"organization_id"</span><span class="token operator">:</span> <span class="token string">"390e44e6-f1e6-0368c-z6ddb-74g14508c2ex"</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"thread_id"</span><span class="token operator">:</span> <span class="token string">"K600PKZON8"</span><span class="token punctuation">,</span> <span class="token property">"event_id"</span><span class="token operator">:</span> <span class="token string">"0affb00a-82d6-4e07-ae61-56ba5c36f743"</span><span class="token punctuation">,</span> <span class="token property">"properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"0805e283233042b37f460ed8fbf22160"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"string_property"</span><span class="token operator">:</span> <span class="token string">"property_value"</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"chat_presence_user_ids"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token comment">//optional</span> <span class="token comment">// User IDs</span> <span class="token punctuation">]</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="event_properties_deleted" href="#event_properties_deleted" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#event_properties_deleted"><span class="icon icon-link"></span></a><code>event_properties_deleted</code></a></h4><p>Informs about those event properties that were deleted.</p><h5 class="heading"><a id="specifics-14" href="#specifics-14" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#specifics-14"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>event_properties_deleted</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.4/rtm-pushes#event_properties_deleted" class="css-kbi7q3"><code>Agent Chat API</code></a> <a href="/docs/messaging/customer-chat-api/v3.4/rtm-pushes#event_properties_deleted" class="css-kbi7q3"><code>Customer Chat API</code></a></td></tr></tbody></table></div><h5 class="heading"><a id="webhook-payload-11" href="#webhook-payload-11" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#webhook-payload-11"><span class="icon icon-link"></span></a>Webhook payload</a></h5><div class="css-q76ucn"><table><thead><tr><th>Field</th><th>Notes</th></tr></thead><tbody><tr><td><code>properties</code></td><td>This is not a full <code>properties</code> object. This webhook shows only the properties that have been recently updated.</td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"event_properties_deleted"</span><span class="token punctuation">,</span> <span class="token property">"organization_id"</span><span class="token operator">:</span> <span class="token string">"390e44e6-f1e6-0368c-z6ddb-74g14508c2ex"</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"thread_id"</span><span class="token operator">:</span> <span class="token string">"K600PKZON8"</span><span class="token punctuation">,</span> <span class="token property">"event_id"</span><span class="token operator">:</span> <span class="token string">"0affb00a-82d6-4e07-ae61-56ba5c36f743"</span><span class="token punctuation">,</span> <span class="token property">"properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"0805e283233042b37f460ed8fbf22160"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token string">"string_property"</span> <span class="token punctuation">]</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"chat_presence_user_ids"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token comment">//optional</span> <span class="token comment">// User IDs</span> <span class="token punctuation">]</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><h3 class="heading"><a id="thread-tags" href="#thread-tags" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#thread-tags"><span class="icon icon-link"></span></a>Thread tags</a></h3><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="thread_tagged" href="#thread_tagged" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#thread_tagged"><span class="icon icon-link"></span></a><code>thread_tagged</code></a></h4><p>Informs that a thread was tagged.</p><h5 class="heading"><a id="specifics-15" href="#specifics-15" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#specifics-15"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>thread_tagged</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.4/rtm-pushes#thread_tagged" class="css-kbi7q3"><code>Agent Chat API</code></a></td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"thread_tagged"</span><span class="token punctuation">,</span> <span class="token property">"organization_id"</span><span class="token operator">:</span> <span class="token string">"390e44e6-f1e6-0368c-z6ddb-74g14508c2ex"</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"thread_id"</span><span class="token operator">:</span> <span class="token string">"K600PKZON8"</span><span class="token punctuation">,</span> <span class="token property">"tag"</span><span class="token operator">:</span> <span class="token string">"bug_report"</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"chat_presence_user_ids"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token comment">//optional</span> <span class="token comment">// User IDs</span> <span class="token punctuation">]</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="thread_untagged" href="#thread_untagged" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#thread_untagged"><span class="icon icon-link"></span></a><code>thread_untagged</code></a></h4><p>Informs that a thread was untagged.</p><h5 class="heading"><a id="specifics-16" href="#specifics-16" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#specifics-16"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>thread_untagged</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.4/rtm-pushes#thread_untagged" class="css-kbi7q3"><code>Agent Chat API</code></a></td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"thread_untagged"</span><span class="token punctuation">,</span> <span class="token property">"organization_id"</span><span class="token operator">:</span> <span class="token string">"390e44e6-f1e6-0368c-z6ddb-74g14508c2ex"</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"thread_id"</span><span class="token operator">:</span> <span class="token string">"K600PKZON8"</span><span class="token punctuation">,</span> <span class="token property">"tag"</span><span class="token operator">:</span> <span class="token string">"bug_report"</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"chat_presence_user_ids"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token comment">//optional</span> <span class="token comment">// User IDs</span> <span class="token punctuation">]</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><h3 class="heading"><a id="status" href="#status" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#status"><span class="icon icon-link"></span></a>Status</a></h3><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="routing_status_set" href="#routing_status_set" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#routing_status_set"><span class="icon icon-link"></span></a><code>routing_status_set</code></a></h4><p>Informs that an Agent's or Bot's status has changed.</p><h5 class="heading"><a id="specifics-17" href="#specifics-17" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#specifics-17"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>routing_status_set</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.4/rtm-pushes#routing_status_set" class="css-kbi7q3"><code>Agent Chat API</code></a></td></tr></tbody></table></div><h5 class="heading"><a id="webhook-payload-12" href="#webhook-payload-12" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#webhook-payload-12"><span class="icon icon-link"></span></a>Webhook payload</a></h5><div class="css-q76ucn"><table><thead><tr><th>Field</th><th>Notes</th></tr></thead><tbody><tr><td><code>status</code></td><td>Possible values: <code>accepting chats</code>, <code>not accepting chats</code>, <code>offline</code> (for Bots only)</td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"routing_status_set"</span><span class="token punctuation">,</span> <span class="token property">"organization_id"</span><span class="token operator">:</span> <span class="token string">"390e44e6-f1e6-0368c-z6ddb-74g14508c2ex"</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"agent_id"</span><span class="token operator">:</span><span class="token string">"agent1@example.com"</span><span class="token punctuation">,</span> <span class="token property">"status"</span><span class="token operator">:</span> <span class="token string">"accepting chats"</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"chat_presence_user_ids"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token comment">//optional</span> <span class="token comment">// User IDs</span> <span class="token punctuation">]</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><h3 class="heading"><a id="customers" href="#customers" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#customers"><span class="icon icon-link"></span></a>Customers</a></h3><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="incoming_customer" href="#incoming_customer" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#incoming_customer"><span class="icon icon-link"></span></a><code>incoming_customer</code></a></h4><p>Informs that a new Customer registered.</p><h5 class="heading"><a id="specifics-18" href="#specifics-18" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#specifics-18"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>incoming_customer</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.4/rtm-pushes#incoming_customer" class="css-kbi7q3"><code>Agent Chat API</code></a></td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"incoming_customer"</span><span class="token punctuation">,</span> <span class="token property">"organization_id"</span><span class="token operator">:</span> <span class="token string">"390e44e6-f1e6-0368c-z6ddb-74g14508c2ex"</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"customer"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">// "User > Customer" object</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"chat_presence_user_ids"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token comment">//optional</span> <span class="token comment">// User IDs</span> <span class="token punctuation">]</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="customer_session_fields_updated" href="#customer_session_fields_updated" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#customer_session_fields_updated"><span class="icon icon-link"></span></a><code>customer_session_fields_updated</code></a></h4><p>Informs that a chatting Customer's session fields were updated. The webhook will be sent for each active chat the Customer has.</p><h5 class="heading"><a id="specifics-19" href="#specifics-19" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#specifics-19"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>customer_session_fields_updated</code></td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"customer_session_fields_updated"</span><span class="token punctuation">,</span> <span class="token property">"organization_id"</span><span class="token operator">:</span> <span class="token string">"390e44e6-f1e6-0368c-z6ddb-74g14508c2ex"</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"id"</span><span class="token operator">:</span> <span class="token string">"5280e68c-9692-4212-4ba9-85f7d8af55cd"</span><span class="token punctuation">,</span> <span class="token property">"active_chat"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"thread_id"</span><span class="token operator">:</span> <span class="token string">"K600PKZON8"</span> <span class="token punctuation">}</span> <span class="token punctuation">]</span><span class="token punctuation">,</span> <span class="token property">"session_fields"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token punctuation">{</span> <span class="token property">"key"</span><span class="token operator">:</span> <span class="token string">"value"</span> <span class="token punctuation">}</span> <span class="token punctuation">]</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"chat_presence_user_ids"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token comment">//optional</span> <span class="token comment">// User IDs</span> <span class="token punctuation">]</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><h3 class="heading"><a id="configuration" href="#configuration" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#configuration"><span class="icon icon-link"></span></a>Configuration</a></h3><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="agent_created" href="#agent_created" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#agent_created"><span class="icon icon-link"></span></a><code>agent_created</code></a></h4><p>Informs that a new agent account was created. The payload contains the full state of the <a href="/docs/messaging/agent-chat-api/v3.4/data-structures#agent">agent</a> data structure, including empty fields.</p><h5 class="heading"><a id="specifics-20" href="#specifics-20" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#specifics-20"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>agent_created</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.4/rtm-pushes#agent_created" class="css-kbi7q3"><code>Agent Chat API</code></a></td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"agent_created"</span><span class="token punctuation">,</span> <span class="token property">"organization_id"</span><span class="token operator">:</span> <span class="token string">"390e44e6-f1e6-0368c-z6ddb-74g14508c2ex"</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"id"</span><span class="token operator">:</span> <span class="token string">"smith@example.com"</span><span class="token punctuation">,</span> <span class="token property">"name"</span><span class="token operator">:</span> <span class="token string">"Agent Smith"</span><span class="token punctuation">,</span> <span class="token property">"role"</span><span class="token operator">:</span> <span class="token string">"viceowner"</span><span class="token punctuation">,</span> <span class="token property">"awaiting_approval"</span><span class="token operator">:</span> <span class="token boolean">false</span><span class="token punctuation">,</span> <span class="token property">"groups"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token punctuation">{</span> <span class="token property">"id"</span><span class="token operator">:</span> <span class="token number">5</span><span class="token punctuation">,</span> <span class="token property">"priority"</span><span class="token operator">:</span> <span class="token string">"first"</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token punctuation">{</span> <span class="token property">"id"</span><span class="token operator">:</span> <span class="token number">2</span><span class="token punctuation">,</span> <span class="token property">"priority"</span><span class="token operator">:</span> <span class="token string">"last"</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token punctuation">{</span> <span class="token property">"id"</span><span class="token operator">:</span> <span class="token number">1</span><span class="token punctuation">,</span> <span class="token property">"priority"</span><span class="token operator">:</span> <span class="token string">"normal"</span> <span class="token punctuation">}</span> <span class="token punctuation">]</span><span class="token punctuation">,</span> <span class="token property">"notifications"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token string">"new_visitor"</span><span class="token punctuation">,</span> <span class="token string">"new_goal"</span><span class="token punctuation">,</span> <span class="token string">"visitor_is_typing"</span> <span class="token punctuation">]</span><span class="token punctuation">,</span> <span class="token property">"email_subscriptions"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token string">"weekly_summary"</span> <span class="token punctuation">]</span><span class="token punctuation">,</span> <span class="token property">"work_scheduler"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"monday"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"start"</span><span class="token operator">:</span> <span class="token string">"08:30"</span><span class="token punctuation">,</span> <span class="token property">"end"</span><span class="token operator">:</span> <span class="token string">"12:30"</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">// no additional data</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="agent_approved" href="#agent_approved" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#agent_approved"><span class="icon icon-link"></span></a><code>agent_approved</code></a></h4><p>Informs that an agent's account was approved and is now active.</p><h5 class="heading"><a id="specifics-21" href="#specifics-21" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#specifics-21"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>agent_approved</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.4/rtm-pushes#agent_approved" class="css-kbi7q3"><code>Agent Chat API</code></a></td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"agent_approved"</span><span class="token punctuation">,</span> <span class="token property">"organization_id"</span><span class="token operator">:</span> <span class="token string">"390e44e6-f1e6-0368c-z6ddb-74g14508c2ex"</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"id"</span><span class="token operator">:</span> <span class="token string">"smith@example.com"</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">// no additional data</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="agent_updated" href="#agent_updated" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#agent_updated"><span class="icon icon-link"></span></a><code>agent_updated</code></a></h4><p>Informs that an agent's configuration changed. Contains only the updated properties.</p><h5 class="heading"><a id="specifics-22" href="#specifics-22" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#specifics-22"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>agent_updated</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.4/rtm-pushes#agent_updated" class="css-kbi7q3"><code>Agent Chat API</code></a></td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"agent_updated"</span><span class="token punctuation">,</span> <span class="token property">"organization_id"</span><span class="token operator">:</span> <span class="token string">"390e44e6-f1e6-0368c-z6ddb-74g14508c2ex"</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"id"</span><span class="token operator">:</span> <span class="token string">"smith@example.com"</span><span class="token punctuation">,</span> <span class="token property">"work_scheduler"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"monday"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"start"</span><span class="token operator">:</span> <span class="token string">"08:30"</span><span class="token punctuation">,</span> <span class="token property">"end"</span><span class="token operator">:</span> <span class="token string">"12:30"</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"friday"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"start"</span><span class="token operator">:</span> <span class="token string">"07:30"</span><span class="token punctuation">,</span> <span class="token property">"end"</span><span class="token operator">:</span> <span class="token string">"21:30"</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">// no additional data</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="agent_suspended" href="#agent_suspended" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#agent_suspended"><span class="icon icon-link"></span></a><code>agent_suspended</code></a></h4><p>Informs that an agent's account was suspended.</p><h5 class="heading"><a id="specifics-23" href="#specifics-23" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#specifics-23"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>agent_suspended</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.4/rtm-pushes#agent_suspended" class="css-kbi7q3"><code>Agent Chat API</code></a></td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"agent_suspended"</span><span class="token punctuation">,</span> <span class="token property">"organization_id"</span><span class="token operator">:</span> <span class="token string">"390e44e6-f1e6-0368c-z6ddb-74g14508c2ex"</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"id"</span><span class="token operator">:</span> <span class="token string">"smith@example.com"</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">// no additional data</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="agent_unsuspended" href="#agent_unsuspended" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#agent_unsuspended"><span class="icon icon-link"></span></a><code>agent_unsuspended</code></a></h4><p>Informs that an agent's account was unsuspended.</p><h5 class="heading"><a id="specifics-24" href="#specifics-24" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#specifics-24"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>agent_unsuspended</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.4/rtm-pushes#agent_unsuspended" class="css-kbi7q3"><code>Agent Chat API</code></a></td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"agent_unsuspended"</span><span class="token punctuation">,</span> <span class="token property">"organization_id"</span><span class="token operator">:</span> <span class="token string">"390e44e6-f1e6-0368c-z6ddb-74g14508c2ex"</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"id"</span><span class="token operator">:</span> <span class="token string">"smith@example.com"</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">// no additional data</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="agent_deleted" href="#agent_deleted" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#agent_deleted"><span class="icon icon-link"></span></a><code>agent_deleted</code></a></h4><p>Informs that an agent's account was deleted.</p><h5 class="heading"><a id="specifics-25" href="#specifics-25" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#specifics-25"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>agent_deleted</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.4/rtm-pushes#agent_deleted" class="css-kbi7q3"><code>Agent Chat API</code></a></td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"agent_deleted"</span><span class="token punctuation">,</span> <span class="token property">"organization_id"</span><span class="token operator">:</span> <span class="token string">"390e44e6-f1e6-0368c-z6ddb-74g14508c2ex"</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"id"</span><span class="token operator">:</span> <span class="token string">"smith@example.com"</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">// no additional data</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="auto_access_added" href="#auto_access_added" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#auto_access_added"><span class="icon icon-link"></span></a><code>auto_access_added</code></a></h4><p>Informs that a new auto access rule was added. The payload contains the full state of the auto access rule data structure, including empty fields.</p><h5 class="heading"><a id="specifics-26" href="#specifics-26" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#specifics-26"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>auto_access_added</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.4/rtm-pushes#auto_access_added" class="css-kbi7q3"><code>Agent Chat API</code></a></td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"auto_access_added"</span><span class="token punctuation">,</span> <span class="token property">"organization_id"</span><span class="token operator">:</span> <span class="token string">"390e44e6-f1e6-0368c-z6ddb-74g14508c2ex"</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"id"</span><span class="token operator">:</span> <span class="token string">"pqi8oasdjahuakndw9nsad9na"</span><span class="token punctuation">,</span> <span class="token property">"description"</span><span class="token operator">:</span> <span class="token string">"Chats on livechat.com from United States"</span><span class="token punctuation">,</span> <span class="token property">"access"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"groups"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token number">1</span> <span class="token punctuation">]</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"conditions"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"domain"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"values"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token punctuation">{</span> <span class="token property">"value"</span><span class="token operator">:</span> <span class="token string">"livechat.com"</span><span class="token punctuation">,</span> <span class="token property">"exact_match"</span><span class="token operator">:</span> <span class="token boolean">true</span> <span class="token punctuation">}</span> <span class="token punctuation">]</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"geolocation"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"values"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token punctuation">{</span> <span class="token property">"country"</span><span class="token operator">:</span> <span class="token string">"United States"</span><span class="token punctuation">,</span> <span class="token property">"country_code"</span><span class="token operator">:</span> <span class="token string">"US"</span> <span class="token punctuation">}</span> <span class="token punctuation">]</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"next_id"</span><span class="token operator">:</span> <span class="token string">"1faad6f5f1d6e8fdf27e8af9839783b7"</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">// no additional data</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="auto_access_updated" href="#auto_access_updated" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#auto_access_updated"><span class="icon icon-link"></span></a><code>auto_access_updated</code></a></h4><p>Informs that the configuration of an auto access rule changed. Contains only the updated properties.</p><h5 class="heading"><a id="specifics-27" href="#specifics-27" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#specifics-27"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>auto_access_updated</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.4/rtm-pushes#auto_access_updated" class="css-kbi7q3"><code>Agent Chat API</code></a></td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"auto_access_updated"</span><span class="token punctuation">,</span> <span class="token property">"organization_id"</span><span class="token operator">:</span> <span class="token string">"390e44e6-f1e6-0368c-z6ddb-74g14508c2ex"</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"id"</span><span class="token operator">:</span> <span class="token string">"pqi8oasdjahuakndw9nsad9na"</span><span class="token punctuation">,</span> <span class="token property">"access"</span><span class="token operator">:</span> <span class="token punctuation">{</span> groups<span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token number">0</span><span class="token punctuation">,</span> <span class="token number">42</span> <span class="token punctuation">]</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">// no additional data</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="auto_access_deleted" href="#auto_access_deleted" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#auto_access_deleted"><span class="icon icon-link"></span></a><code>auto_access_deleted</code></a></h4><p>Informs that an autoaccess rule was deleted.</p><h5 class="heading"><a id="specifics-28" href="#specifics-28" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#specifics-28"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>auto_access_deleted</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.4/rtm-pushes#auto_access_deleted" class="css-kbi7q3"><code>Agent Chat API</code></a></td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"auto_access_deleted"</span><span class="token punctuation">,</span> <span class="token property">"organization_id"</span><span class="token operator">:</span> <span class="token string">"390e44e6-f1e6-0368c-z6ddb-74g14508c2ex"</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"id"</span><span class="token operator">:</span> <span class="token string">"pqi8oasdjahuakndw9nsad9na"</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">// no additional data</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="bot_created" href="#bot_created" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#bot_created"><span class="icon icon-link"></span></a><code>bot_created</code></a></h4><p>Informs that a new bot was added. The payload contains the full state of the <a href="/docs/management/configuration-api/v3.4#bots">bot</a> data structure, including empty fields.</p><h5 class="heading"><a id="specifics-29" href="#specifics-29" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#specifics-29"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>bot_created</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.4/rtm-pushes#bot_created" class="css-kbi7q3"><code>Agent Chat API</code></a></td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"bot_created"</span><span class="token punctuation">,</span> <span class="token property">"organization_id"</span><span class="token operator">:</span> <span class="token string">"390e44e6-f1e6-0368c-z6ddb-74g14508c2ex"</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"id"</span><span class="token operator">:</span> <span class="token string">"5c9871d5372c824cbf22d860a707a578"</span><span class="token punctuation">,</span> <span class="token property">"name"</span><span class="token operator">:</span> <span class="token string">"Bot Name"</span><span class="token punctuation">,</span> <span class="token property">"default_group_priority"</span><span class="token operator">:</span> <span class="token string">"first"</span><span class="token punctuation">,</span> <span class="token property">"groups"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token punctuation">{</span> <span class="token property">"id"</span><span class="token operator">:</span> <span class="token number">0</span><span class="token punctuation">,</span> <span class="token property">"priority"</span><span class="token operator">:</span> <span class="token string">"normal"</span> <span class="token punctuation">}</span> <span class="token punctuation">]</span><span class="token punctuation">,</span> <span class="token property">"owner_client_id"</span><span class="token operator">:</span> <span class="token string">"asXdesldiAJSq9padj"</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">// no additional data</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="bot_updated" href="#bot_updated" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#bot_updated"><span class="icon icon-link"></span></a><code>bot_updated</code></a></h4><p>Informs that a bot's configuration changed. Contains only the updated properties.</p><h5 class="heading"><a id="specifics-30" href="#specifics-30" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#specifics-30"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>bot_updated</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.4/rtm-pushes#bot_updated" class="css-kbi7q3"><code>Agent Chat API</code></a></td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"bot_updated"</span><span class="token punctuation">,</span> <span class="token property">"organization_id"</span><span class="token operator">:</span> <span class="token string">"390e44e6-f1e6-0368c-z6ddb-74g14508c2ex"</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"id"</span><span class="token operator">:</span> <span class="token string">"5c9871d5372c824cbf22d860a707a578"</span><span class="token punctuation">,</span> <span class="token property">"name"</span><span class="token operator">:</span> <span class="token string">"New Bot Name"</span><span class="token punctuation">,</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">// no additional data</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="bot_deleted" href="#bot_deleted" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#bot_deleted"><span class="icon icon-link"></span></a><code>bot_deleted</code></a></h4><p>Informs that a bot was deleted.</p><h5 class="heading"><a id="specifics-31" href="#specifics-31" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#specifics-31"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>bot_deleted</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.4/rtm-pushes#bot_deleted" class="css-kbi7q3"><code>Agent Chat API</code></a></td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"bot_deleted"</span><span class="token punctuation">,</span> <span class="token property">"organization_id"</span><span class="token operator">:</span> <span class="token string">"390e44e6-f1e6-0368c-z6ddb-74g14508c2ex"</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"id"</span><span class="token operator">:</span> <span class="token string">"5c9871d5372c824cbf22d860a707a578"</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">// no additional data</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="group_created" href="#group_created" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#group_created"><span class="icon icon-link"></span></a><code>group_created</code></a></h4><p>Informs that a group has been created within a license. The payload contains the full state of the <a href="/docs/management/configuration-api/v3.4#groups">group</a> data structure, including empty fields.</p><h5 class="heading"><a id="specifics-32" href="#specifics-32" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#specifics-32"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>create_group</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.4/rtm-pushes#group_created" class="css-kbi7q3"><code>Agent Chat API</code></a></td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"id"</span><span class="token operator">:</span> <span class="token number">42</span><span class="token punctuation">,</span> <span class="token property">"name"</span><span class="token operator">:</span> <span class="token string">"sales"</span><span class="token punctuation">,</span> <span class="token property">"language_code"</span><span class="token operator">:</span> <span class="token string">"en"</span><span class="token punctuation">,</span> <span class="token property">"agent_priorities"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"agent@example.com"</span><span class="token operator">:</span> <span class="token string">"normal"</span><span class="token punctuation">,</span> <span class="token property">"other_agent@example.com"</span><span class="token operator">:</span> <span class="token string">"first"</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="group_deleted" href="#group_deleted" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#group_deleted"><span class="icon icon-link"></span></a><code>group_deleted</code></a></h4><p>Informs that a group has been deleted within a license.</p><h5 class="heading"><a id="specifics-33" href="#specifics-33" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#specifics-33"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>delete_group</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.4/rtm-pushes#group_deleted" class="css-kbi7q3"><code>Agent Chat API</code></a></td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"id"</span><span class="token operator">:</span> <span class="token number">42</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="group_updated" href="#group_updated" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#group_updated"><span class="icon icon-link"></span></a><code>group_updated</code></a></h4><p>Informs that a group has been updated within a license. Only changed fields are sent.</p><h5 class="heading"><a id="specifics-34" href="#specifics-34" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#specifics-34"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>update_group</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.4/rtm-pushes#group_updated" class="css-kbi7q3"><code>Agent Chat API</code></a></td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"id"</span><span class="token operator">:</span> <span class="token number">42</span><span class="token punctuation">,</span> <span class="token property">"name"</span><span class="token operator">:</span> <span class="token string">"sales"</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><h3 class="heading"><a id="other" href="#other" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#other"><span class="icon icon-link"></span></a>Other</a></h3><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="events_marked_as_seen" href="#events_marked_as_seen" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#events_marked_as_seen"><span class="icon icon-link"></span></a><code>events_marked_as_seen</code></a></h4><p>Informs that a user has seen events up to a specific time.</p><h5 class="heading"><a id="specifics-35" href="#specifics-35" class="reference css-180507a"><a href="/docs/management/webhooks/v3.4#specifics-35"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>events_marked_as_seen</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.4/rtm-pushes#events_marked_as_seen" class="css-kbi7q3"><code>Agent Chat API</code></a> <a href="/docs/messaging/customer-chat-api/v3.4/rtm-pushes#events_marked_as_seen" class="css-kbi7q3"><code>Customer Chat API</code></a></td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"events_marked_as_seen"</span><span class="token punctuation">,</span> <span class="token property">"organization_id"</span><span class="token operator">:</span> <span class="token string">"390e44e6-f1e6-0368c-z6ddb-74g14508c2ex"</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"user_id"</span><span class="token operator">:</span> <span class="token string">"b7eff798-f8df-4364-8059-649c35c9ed0c"</span><span class="token punctuation">,</span> <span class="token property">"chat_id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"seen_up_to"</span><span class="token operator">:</span> <span class="token string">"2017-10-12T15:19:21.010200Z"</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"chat_presence_user_ids"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token comment">//optional</span> <span class="token comment">// User IDs</span> <span class="token punctuation">]</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><style data-emotion-css="1fsewzh">.css-1fsewzh{margin-top:50px;}.css-1fsewzh > label{margin:0 0 5px 0;}.css-1fsewzh label + div{-webkit-box-pack:center;-webkit-justify-content:center;-ms-flex-pack:center;justify-content:center;}</style></article></div><p>...</p></div><style data-emotion-css="1mpu5jj">.css-1mpu5jj{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:space-evenly;-webkit-justify-content:space-evenly;-ms-flex-pack:space-evenly;justify-content:space-evenly;-webkit-align-items:start;-webkit-box-align:start;-ms-flex-align:start;align-items:start;-webkit-flex-wrap:wrap;-ms-flex-wrap:wrap;flex-wrap:wrap;background-color:#f6f6f7;color:#424d57;min-height:248px;margin-bottom:45px;}@media (min-width:768px){.css-1mpu5jj{margin-bottom:0px;}}</style><div class="css-1mpu5jj"><style 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