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L10.875,5.75 L6.75,5.75 Z" fill-rule="nonzero" fill="currentColor"></path></svg></div>Management Overview</div></a></div><div class="css-1psvkz3"><a class="css-19nl305"><div class="css-2hhlpj"><div class="css-oe3dsw"><svg fill="#424D57" width="12px" height="16px" viewBox="0 0 12 16" version="1.1" xmlns="http://www.w3.org/2000/svg" xlink="http://www.w3.org/1999/xlink"><path d="M1.5,0.5 C0.675,0.5 0.0075,1.175 0.0075,2 L0,14 C0,14.825 0.6675,15.5 1.4925,15.5 L10.5,15.5 C11.325,15.5 12,14.825 12,14 L12,5 L7.5,0.5 L1.5,0.5 Z M6.75,5.75 L6.75,1.625 L10.875,5.75 L6.75,5.75 Z" fill-rule="nonzero" fill="currentColor"></path></svg></div>Configuration API</div></a></div><div class="css-1psvkz3"><a class="css-19nl305"><div class="css-2hhlpj"><div class="css-oe3dsw"><svg fill="#424D57" width="12px" height="16px" viewBox="0 0 12 16" version="1.1" xmlns="http://www.w3.org/2000/svg" xlink="http://www.w3.org/1999/xlink"><path d="M1.5,0.5 C0.675,0.5 0.0075,1.175 0.0075,2 L0,14 C0,14.825 0.6675,15.5 1.4925,15.5 L10.5,15.5 C11.325,15.5 12,14.825 12,14 L12,5 L7.5,0.5 L1.5,0.5 Z M6.75,5.75 L6.75,1.625 L10.875,5.75 L6.75,5.75 Z" fill-rule="nonzero" fill="currentColor"></path></svg></div>Webhooks</div></a></div><div class="css-1psvkz3"><a class="css-19nl305"><div class="css-2hhlpj"><div class="css-oe3dsw"><svg fill="#424D57" width="12px" height="16px" viewBox="0 0 12 16" version="1.1" xmlns="http://www.w3.org/2000/svg" xlink="http://www.w3.org/1999/xlink"><path d="M1.5,0.5 C0.675,0.5 0.0075,1.175 0.0075,2 L0,14 C0,14.825 0.6675,15.5 1.4925,15.5 L10.5,15.5 C11.325,15.5 12,14.825 12,14 L12,5 L7.5,0.5 L1.5,0.5 Z M6.75,5.75 L6.75,1.625 L10.875,5.75 L6.75,5.75 Z" fill-rule="nonzero" fill="currentColor"></path></svg></div>Changelog</div></a></div></div></aside><style data-emotion-css="1g06r20">.css-1g06r20{padding-bottom:30vh;position:relative;width:100%;}@media (min-width:768px){.css-1g06r20{width:calc(100% - 258px);max-width:900px;}}</style><div class="css-1g06r20"><style data-emotion-css="c8i9h7">.css-c8i9h7{margin-top:120px;padding:0px 30px;}@media (min-width:768px){.css-c8i9h7{padding:0px 60px;}}.css-c8i9h7.redoc{margin-top:60px;display:block;}</style><article class=" css-c8i9h7"><style data-emotion-css="1lyzzun">.css-1lyzzun{margin:3em 0 1em;padding:2em 0 1em;}</style><div class="css-1lyzzun"><style data-emotion-css="12qxxrf">.css-12qxxrf{margin:0;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-webkit-justify-content:space-between;-ms-flex-pack:justify;justify-content:space-between;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;font-weight:500;text-rendering:optimizeLegibility;font-size:2.25rem;line-height:1.1;-webkit-letter-spacing:-0.02em;-moz-letter-spacing:-0.02em;-ms-letter-spacing:-0.02em;letter-spacing:-0.02em;}@media (min-width:768px){.css-12qxxrf{-webkit-flex-direction:row;-ms-flex-direction:row;flex-direction:row;}}</style><h2 id="webhooks" class="css-12qxxrf"><span>Webhooks</span><style data-emotion-css="1g0dr3m">.css-1g0dr3m{margin-top:8px;}.css-1g0dr3m > label{margin:0 0 5px 0;}.css-1g0dr3m label + div{-webkit-box-pack:end;-webkit-justify-content:flex-end;-ms-flex-pack:end;justify-content:flex-end;}</style></h2></div><p>This document contains a reference of available webhooks. Webhooks are helpful for building applications that execute particular behavior in response to various actions, allowing you to create automated flows.</p><p>If you still use webhooks v3.2, we encourgae you to migrate to the current stable version, v3.3. Keep in mind we introduced a significant change in the mechanism of webhook registration in v3.3 (registration per Client ID, not per license). Read more about it in the <a href="../changelog#webhooks-1">Changelog</a> or in our <a href="https://developers.livechat.com/updates/setting-up-webhooks-with-livechat-api/">webhook tutorial</a>.</p><p>馃挕 Not what you're looking for? <a href="/docs/management/configuration-api/v3.2#webhooks">See webhook methods</a> instead.</p><h3 class="heading"><style data-emotion-css="180507a">.css-180507a{color:inherit;-webkit-text-decoration:none;text-decoration:none;position:relative;}.css-180507a:hover{color:inherit;-webkit-text-decoration:none;text-decoration:none;}.css-180507a:hover:before{content:"#";position:absolute;font-weight:300;left:-1em;top:1px;opacity:0.3;}.css-180507a:focus-visible{outline-width:0px;}</style><a id="available-webhooks" href="#available-webhooks" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#available-webhooks"><span class="icon icon-link"></span></a>Available webhooks</a></h3><style data-emotion-css="q76ucn">.css-q76ucn{width:100%;overflow-x:auto;}</style><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Chats</strong></td><td><style data-emotion-css="kbi7q3">.css-kbi7q3{-webkit-text-decoration:none;text-decoration:none;}.css-kbi7q3 svg{vertical-align:middle;margin-left:2px;margin-right:4px;color:#4284F5;}.css-kbi7q3 code{color:#4284F5;}.css-kbi7q3:hover,.css-kbi7q3:active{-webkit-text-decoration:none;text-decoration:none;}.css-kbi7q3:hover code,.css-kbi7q3:active code{color:#4284F5;-webkit-text-decoration:underline;text-decoration:underline;}</style><a href="/docs/management/webhooks/v3.2#incoming_chat" class="css-kbi7q3"><code>incoming_chat</code></a> <a href="/docs/management/webhooks/v3.2#chat_deactivated" class="css-kbi7q3"><code>chat_deactivated</code></a></td></tr><tr><td><strong>Chat access</strong></td><td><a href="/docs/management/webhooks/v3.2#chat_access_granted" class="css-kbi7q3"><code>chat_access_granted</code></a> <a href="/docs/management/webhooks/v3.2#chat_access_revoked" class="css-kbi7q3"><code>chat_access_revoked</code></a></td></tr><tr><td><strong>Chat users</strong></td><td><a href="/docs/management/webhooks/v3.2#user_added_to_chat" class="css-kbi7q3"><code>user_added_to_chat</code></a> <a href="/docs/management/webhooks/v3.2#user_removed_from_chat" class="css-kbi7q3"><code>user_removed_from_chat</code></a></td></tr><tr><td><strong>Events</strong></td><td><a href="/docs/management/webhooks/v3.2#incoming_event" class="css-kbi7q3"><code>incoming_event</code></a> <a href="/docs/management/webhooks/v3.2#event_updated" class="css-kbi7q3"><code>event_updated</code></a> <a href="/docs/management/webhooks/v3.2#incoming_rich_message_postback" class="css-kbi7q3"><code>incoming_rich_message_postback</code></a></td></tr><tr><td><strong>Properties</strong></td><td><a href="/docs/management/webhooks/v3.2#chat_properties_updated" class="css-kbi7q3"><code>chat_properties_updated</code></a> <a href="/docs/management/webhooks/v3.2#chat_properties_deleted" class="css-kbi7q3"><code>chat_properties_deleted</code></a> <a href="/docs/management/webhooks/v3.2#thread_properties_deleted" class="css-kbi7q3"><code>thread_properties_deleted</code></a> <a href="/docs/management/webhooks/v3.2#thread_properties_updated" class="css-kbi7q3"><code>thread_properties_updated</code></a> <a href="/docs/management/webhooks/v3.2#event_properties_updated" class="css-kbi7q3"><code>event_properties_updated</code></a> <a href="/docs/management/webhooks/v3.2#event_properties_deleted" class="css-kbi7q3"><code>event_properties_deleted</code></a></td></tr><tr><td><strong>Thread tags</strong></td><td><a href="/docs/management/webhooks/v3.2#thread_tagged" class="css-kbi7q3"><code>thread_tagged</code></a> <a href="/docs/management/webhooks/v3.2#thread_untagged" class="css-kbi7q3"><code>thread_untagged</code></a></td></tr><tr><td><strong>Status</strong></td><td><a href="/docs/management/webhooks/v3.2#routing_status_set" class="css-kbi7q3"><code>routing_status_set</code></a> <a href="/docs/management/webhooks/v3.2#agent_deleted" class="css-kbi7q3"><code>agent_deleted</code></a></td></tr><tr><td><strong>Customers</strong></td><td><a href="/docs/management/webhooks/v3.2#customer_created" class="css-kbi7q3"><code>customer_created</code></a></td></tr><tr><td><strong>Other</strong></td><td><a href="/docs/management/webhooks/v3.2#events_marked_as_seen" class="css-kbi7q3"><code>events_marked_as_seen</code></a></td></tr></tbody></table></div><h3 class="heading"><a id="chats" href="#chats" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#chats"><span class="icon icon-link"></span></a>Chats</a></h3><style data-emotion-css="v24v0q">.css-v24v0q{max-width:830px;}</style><section class="css-v24v0q"><style data-emotion-css="11ycufd">.css-11ycufd{-webkit-box-flex:2;-webkit-flex-grow:2;-ms-flex-positive:2;flex-grow:2;max-width:100%;overflow-x:auto;}</style><div class="css-11ycufd"><h4 class="heading"><a id="incoming_chat" href="#incoming_chat" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#incoming_chat"><span class="icon icon-link"></span></a><code>incoming_chat</code></a></h4><p>Informs about a chat coming with a new thread. The webhook payload contains the whole chat data structure. If the chat was started with some initial events, the thread object contains them.</p><h5 class="heading"><a id="specifics" href="#specifics" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#specifics"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>incoming_chat</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.2/rtm-pushes#incoming_chat" class="css-kbi7q3"><code>Agent Chat API</code></a> <a href="/docs/messaging/customer-chat-api/v3.2/rtm-pushes#incoming_chat" class="css-kbi7q3"><code>Customer Chat API</code></a></td></tr></tbody></table></div><h5 class="heading"><a id="webhook-payload" href="#webhook-payload" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#webhook-payload"><span class="icon icon-link"></span></a>Webhook payload</a></h5><div class="css-q76ucn"><table><thead><tr><th>Field</th><th>Notes</th></tr></thead><tbody><tr><td><code>chat</code></td><td><a href="/docs/messaging/agent-chat-api/data-structures#chats">Chat data structure</a></td></tr></tbody></table></div></div><style data-emotion-css="17buymi">.css-17buymi{width:100%;}@media (min-width:768px){.css-17buymi{padding:25px 25px 30px 0px;}}</style><div class="css-17buymi"><style data-emotion-css="1vuwrgc">.css-1vuwrgc{border:1px solid #e8e8e8;border-radius:6px;background-color:#f1f6f8;min-height:0;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;margin:0 0 20px;max-width:100%;}.css-1vuwrgc .remark-highlight{min-height:0;}.css-1vuwrgc pre{min-height:0;}</style><div class="css-1vuwrgc"><style data-emotion-css="iwgofq">.css-iwgofq{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-webkit-justify-content:space-between;-ms-flex-pack:justify;justify-content:space-between;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;padding:5px 15px;height:42px;background-color:#dee5e8;border-radius:5px 5px 0 0;font-size:13px;text-transform:uppercase;-webkit-letter-spacing:0.04em;-moz-letter-spacing:0.04em;-ms-letter-spacing:0.04em;letter-spacing:0.04em;}</style><div class="css-iwgofq"><style data-emotion-css="w6gvpm">.css-w6gvpm{-webkit-box-flex:1;-webkit-flex-grow:1;-ms-flex-positive:1;flex-grow:1;}</style><span class="css-w6gvpm">Sample webhook</span> <style data-emotion-css="1wp1vo7">.css-1wp1vo7{position:relative;-webkit-box-flex:1;-webkit-flex-grow:1;-ms-flex-positive:1;flex-grow:1;width:45px;}</style><div class="css-1wp1vo7"><style data-emotion-css="xnt8k0">.css-xnt8k0{position:relative;min-height:18px;}</style><div class="css-xnt8k0"><style data-emotion-css="6oazep">.css-6oazep{position:absolute;top:0;left:0;right:0;text-align:right;text-transform:capitalize;line-height:20px;font-size:13px;-webkit-box-pack:justify;-webkit-justify-content:space-between;-ms-flex-pack:justify;justify-content:space-between;opacity:0;-webkit-transition-delay:0.25s;transition-delay:0.25s;-webkit-transition:none;transition:none;}</style><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><style data-emotion-css="139ndot">.css-139ndot{position:absolute;top:0;right:0;text-align:right;max-width:24px;opacity:1;-webkit-transition-delay:0.25;transition-delay:0.25;-webkit-transition:opacity 0.25s ease-in-out;transition:opacity 0.25s ease-in-out;}.css-139ndot:hover{cursor:pointer;}</style><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><style data-emotion-css="ju12u0">.css-ju12u0{min-height:0;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;max-width:100%;overflow:scroll;}.css-ju12u0 code{display:inline-block;}</style><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"incoming_chat"</span><span class="token punctuation">,</span> <span class="token property">"license_id"</span><span class="token operator">:</span> <span class="token number">104130623</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"users"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token comment">// array of "User" objects</span> <span class="token punctuation">]</span><span class="token punctuation">,</span> <span class="token property">"properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">// "Property" object</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"thread"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">// "Thread" object</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="chat_deactivated" href="#chat_deactivated" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#chat_deactivated"><span class="icon icon-link"></span></a><code>chat_deactivated</code></a></h4><p>Informs that a chat was deactivated by closing the currently open thread.</p><h5 class="heading"><a id="specifics-1" href="#specifics-1" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#specifics-1"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>chat_deactivated</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.2/rtm-pushes#chat_deactivated" class="css-kbi7q3"><code>Agent Chat API</code></a> <a href="/docs/messaging/customer-chat-api/v3.2/rtm-pushes#chat_deactivated" class="css-kbi7q3"><code>Customer Chat API</code></a></td></tr></tbody></table></div><h5 class="heading"><a id="webhook-payload-1" href="#webhook-payload-1" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#webhook-payload-1"><span class="icon icon-link"></span></a>Webhook payload</a></h5><div class="css-q76ucn"><table><thead><tr><th>Field</th><th>Notes</th></tr></thead><tbody><tr><td><code>user_id</code></td><td>Missing if a thread was closed by the router.</td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"chat_deactivated"</span><span class="token punctuation">,</span> <span class="token property">"license_id"</span><span class="token operator">:</span> <span class="token number">104130623</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"thread_id"</span><span class="token operator">:</span> <span class="token string">"K600PKZON8"</span><span class="token punctuation">,</span> <span class="token property">"user_id"</span><span class="token operator">:</span> <span class="token string">"b7eff798-f8df-4364-8059-649c35c9ed0c"</span> <span class="token comment">// optional</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><h3 class="heading"><a id="chat-access" href="#chat-access" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#chat-access"><span class="icon icon-link"></span></a>Chat access</a></h3><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="chat_access_granted" href="#chat_access_granted" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#chat_access_granted"><span class="icon icon-link"></span></a><code>chat_access_granted</code></a></h4><p>Informs that new, single access to a chat was granted. The existing access isn't overwritten.</p><h5 class="heading"><a id="specifics-2" href="#specifics-2" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#specifics-2"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>chat_access_granted</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.2/rtm-pushes#chat_access_granted" class="css-kbi7q3"><code>Agent Chat API</code></a></td></tr></tbody></table></div><h5 class="heading"><a id="webhook-payload-2" href="#webhook-payload-2" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#webhook-payload-2"><span class="icon icon-link"></span></a>Webhook payload</a></h5><div class="css-q76ucn"><table><thead><tr><th>Field</th><th>Notes</th></tr></thead><tbody><tr><td><code>id</code></td><td>Chat ID</td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"chat_access_granted"</span><span class="token punctuation">,</span> <span class="token property">"license_id"</span><span class="token operator">:</span> <span class="token number">104130623</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"access"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"group_ids"</span><span class="token operator">:</span> <span class="token punctuation">[</span><span class="token number">1</span><span class="token punctuation">]</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="chat_access_revoked" href="#chat_access_revoked" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#chat_access_revoked"><span class="icon icon-link"></span></a><code>chat_access_revoked</code></a></h4><p>Informs that access to a certain chat was revoked.</p><h5 class="heading"><a id="specifics-3" href="#specifics-3" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#specifics-3"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>chat_access_revoked</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.2/rtm-pushes#chat_access_revoked" class="css-kbi7q3"><code>Agent Chat API</code></a></td></tr></tbody></table></div><h5 class="heading"><a id="webhook-payload-3" href="#webhook-payload-3" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#webhook-payload-3"><span class="icon icon-link"></span></a>Webhook payload</a></h5><div class="css-q76ucn"><table><thead><tr><th>Field</th><th>Notes</th></tr></thead><tbody><tr><td><code>id</code></td><td>Chat Id</td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"chat_access_revoked"</span><span class="token punctuation">,</span> <span class="token property">"license_id"</span><span class="token operator">:</span> <span class="token number">104130623</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"access"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"group_ids"</span><span class="token operator">:</span> <span class="token punctuation">[</span><span class="token number">1</span><span class="token punctuation">]</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><h3 class="heading"><a id="chat-users" href="#chat-users" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#chat-users"><span class="icon icon-link"></span></a>Chat users</a></h3><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="user_added_to_chat" href="#user_added_to_chat" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#user_added_to_chat"><span class="icon icon-link"></span></a><code>user_added_to_chat</code></a></h4><p>Informs that a user (Customer or Agent) was added to a chat.</p><h5 class="heading"><a id="specifics-4" href="#specifics-4" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#specifics-4"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>user_added_to_chat</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.2/rtm-pushes#user_added_to_chat" class="css-kbi7q3"><code>Agent Chat API</code></a> <a href="/docs/messaging/customer-chat-api/v3.2/rtm-pushes#user_added_to_chat" class="css-kbi7q3"><code>Customer Chat API</code></a></td></tr></tbody></table></div><h5 class="heading"><a id="webhook-payload-4" href="#webhook-payload-4" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#webhook-payload-4"><span class="icon icon-link"></span></a>Webhook payload</a></h5><div class="css-q76ucn"><table><thead><tr><th>Field</th><th>Notes</th></tr></thead><tbody><tr><td><code>user_type</code></td><td>Possible values: <code>agent</code>, <code>customer</code></td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"user_added_to_chat"</span><span class="token punctuation">,</span> <span class="token property">"license_id"</span><span class="token operator">:</span> <span class="token number">104130623</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"thread_id"</span><span class="token operator">:</span> <span class="token string">"K600PKZON8"</span><span class="token punctuation">,</span> <span class="token property">"user"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">// "User > Customer" or "User > Agent" object</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"reason"</span><span class="token operator">:</span> <span class="token string">"manual"</span><span class="token punctuation">,</span> <span class="token property">"requester_id"</span><span class="token operator">:</span> <span class="token string">"smith@example.com"</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="user_removed_from_chat" href="#user_removed_from_chat" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#user_removed_from_chat"><span class="icon icon-link"></span></a><code>user_removed_from_chat</code></a></h4><p>Informs that a user (Customer or Agent) was removed from a chat.</p><h5 class="heading"><a id="specifics-5" href="#specifics-5" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#specifics-5"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>user_removed_from_chat</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.2/rtm-pushes#user_removed_from_chat" class="css-kbi7q3"><code>Agent Chat API</code></a> <a href="/docs/messaging/customer-chat-api/v3.2/rtm-pushes#user_removed_from_chat" class="css-kbi7q3"><code>Customer Chat API</code></a></td></tr></tbody></table></div><h5 class="heading"><a id="webhook-payload-5" href="#webhook-payload-5" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#webhook-payload-5"><span class="icon icon-link"></span></a>Webhook payload</a></h5><div class="css-q76ucn"><table><thead><tr><th>Field</th><th>Notes</th></tr></thead><tbody><tr><td><code>user_type</code></td><td>Possible values: <code>agent</code>, <code>customer</code></td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"user_removed_from_chat"</span><span class="token punctuation">,</span> <span class="token property">"license_id"</span><span class="token operator">:</span> <span class="token number">104130623</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"thread_id"</span><span class="token operator">:</span> <span class="token string">"K600PKZON8"</span><span class="token punctuation">,</span> <span class="token property">"user_id"</span><span class="token operator">:</span> <span class="token string">"agent@example.com"</span><span class="token punctuation">,</span> <span class="token property">"reason"</span><span class="token operator">:</span> <span class="token string">"manual"</span><span class="token punctuation">,</span> <span class="token property">"requester_id"</span><span class="token operator">:</span> <span class="token string">"smith@example.com"</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><h3 class="heading"><a id="events" href="#events" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#events"><span class="icon icon-link"></span></a>Events</a></h3><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="incoming_event" href="#incoming_event" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#incoming_event"><span class="icon icon-link"></span></a><code>incoming_event</code></a></h4><p>Informs about an incoming <a href="/docs/messaging/agent-chat-api/v3.2/data-structures#events">event</a> sent to a chat.</p><h5 class="heading"><a id="specifics-6" href="#specifics-6" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#specifics-6"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>incoming_event</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.2/rtm-pushes#incoming_event" class="css-kbi7q3"><code>Agent Chat API</code></a> <a href="/docs/messaging/customer-chat-api/v3.2/rtm-pushes#incoming_event" class="css-kbi7q3"><code>Customer Chat API</code></a></td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"incoming_event"</span><span class="token punctuation">,</span> <span class="token property">"license_id"</span><span class="token operator">:</span> <span class="token number">104130623</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"thread_id"</span><span class="token operator">:</span> <span class="token string">"K600PKZON8"</span><span class="token punctuation">,</span> <span class="token property">"event"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">// "Event" object</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="event_updated" href="#event_updated" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#event_updated"><span class="icon icon-link"></span></a><code>event_updated</code></a></h4><p>Informs that an <a href="/docs/messaging/agent-chat-api/v3.2/data-structures#events">event</a> was updated.</p><h5 class="heading"><a id="specifics-7" href="#specifics-7" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#specifics-7"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>event_updated</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.2/rtm-pushes#event_updated" class="css-kbi7q3"><code>Agent Chat API</code></a> <a href="/docs/messaging/customer-chat-api/v3.2/rtm-pushes#event_updated" class="css-kbi7q3"><code>Customer Chat API</code></a></td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"event_updated"</span><span class="token punctuation">,</span> <span class="token property">"license_id"</span><span class="token operator">:</span> <span class="token number">104130623</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"thread_id"</span><span class="token operator">:</span> <span class="token string">"K600PKZON8"</span><span class="token punctuation">,</span> <span class="token property">"event"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">// "Event" object</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="incoming_rich_message_postback" href="#incoming_rich_message_postback" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#incoming_rich_message_postback"><span class="icon icon-link"></span></a><code>incoming_rich_message_postback</code></a></h4><p>Informs about an incoming <a href="/docs/messaging/agent-chat-api/v3.2/data-structures#rich-message">rich message</a> postback. The webhook payload contains the info on the postback itself, as well as the chat it was sent in.</p><h5 class="heading"><a id="specifics-8" href="#specifics-8" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#specifics-8"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>incoming_rich_message_postback</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.2/rtm-pushes#incoming_rich_message_postback" class="css-kbi7q3"><code>Agent Chat API</code></a> <a href="/docs/messaging/customer-chat-api/v3.2/rtm-pushes#incoming_rich_message_postback" class="css-kbi7q3"><code>Customer Chat API</code></a></td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"incoming_rich_message_postback"</span><span class="token punctuation">,</span> <span class="token property">"license_id"</span><span class="token operator">:</span> <span class="token number">104130623</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"user_id"</span><span class="token operator">:</span> <span class="token string">"b7eff798-f8df-4364-8059-649c35c9ed0c"</span><span class="token punctuation">,</span> <span class="token property">"chat_id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"thread_id"</span><span class="token operator">:</span> <span class="token string">"K600PKZON8"</span><span class="token punctuation">,</span> <span class="token property">"event_id"</span><span class="token operator">:</span> <span class="token string">"0affb00a-82d6-4e07-ae61-56ba5c36f743"</span><span class="token punctuation">,</span> <span class="token property">"postback"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"id"</span><span class="token operator">:</span> <span class="token string">"action_yes"</span><span class="token punctuation">,</span> <span class="token property">"toggled"</span><span class="token operator">:</span> <span class="token boolean">true</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><h3 class="heading"><a id="properties" href="#properties" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#properties"><span class="icon icon-link"></span></a>Properties</a></h3><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="chat_properties_updated" href="#chat_properties_updated" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#chat_properties_updated"><span class="icon icon-link"></span></a><code>chat_properties_updated</code></a></h4><p>Informs about those chat properties that were updated.</p><h5 class="heading"><a id="specifics-9" href="#specifics-9" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#specifics-9"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>chat_properties_updated</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.2/rtm-pushes#chat_properties_updated" class="css-kbi7q3"><code>Agent Chat API</code></a> <a href="/docs/messaging/customer-chat-api/v3.2/rtm-pushes#chat_properties_updated" class="css-kbi7q3"><code>Customer Chat API</code></a></td></tr></tbody></table></div><h5 class="heading"><a id="webhook-payload-6" href="#webhook-payload-6" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#webhook-payload-6"><span class="icon icon-link"></span></a>Webhook payload</a></h5><div class="css-q76ucn"><table><thead><tr><th>Field</th><th>Notes</th></tr></thead><tbody><tr><td><code>properties</code></td><td>Not a full <code>properties</code> object. This push shows only the properties that have been recently updated.</td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"chat_properties_updated"</span><span class="token punctuation">,</span> <span class="token property">"license_id"</span><span class="token operator">:</span> <span class="token number">104130623</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"0805e283233042b37f460ed8fbf22160"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"string_property"</span><span class="token operator">:</span> <span class="token string">"string value"</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="chat_properties_deleted" href="#chat_properties_deleted" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#chat_properties_deleted"><span class="icon icon-link"></span></a><code>chat_properties_deleted</code></a></h4><p>Informs about those chat properties that were deleted.</p><h5 class="heading"><a id="specifics-10" href="#specifics-10" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#specifics-10"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>chat_properties_deleted</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.2/rtm-pushes#chat_properties_deleted" class="css-kbi7q3"><code>Agent Chat API</code></a> <a href="/docs/messaging/customer-chat-api/v3.2/rtm-pushes#chat_properties_deleted" class="css-kbi7q3"><code>Customer Chat API</code></a></td></tr></tbody></table></div><h5 class="heading"><a id="webhook-payload-7" href="#webhook-payload-7" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#webhook-payload-7"><span class="icon icon-link"></span></a>Webhook payload</a></h5><div class="css-q76ucn"><table><thead><tr><th>Field</th><th>Notes</th></tr></thead><tbody><tr><td><code>properties</code></td><td>Not a full <code>properties</code> object. This push shows only the properties that have been recently updated.</td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"chat_properties_deleted"</span><span class="token punctuation">,</span> <span class="token property">"license_id"</span><span class="token operator">:</span> <span class="token number">104130623</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"0805e283233042b37f460ed8fbf22160"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token string">"string_property"</span> <span class="token punctuation">]</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="thread_properties_updated" href="#thread_properties_updated" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#thread_properties_updated"><span class="icon icon-link"></span></a><code>thread_properties_updated</code></a></h4><p>Informs about those thread properties that were updated.</p><h5 class="heading"><a id="specifics-11" href="#specifics-11" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#specifics-11"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>thread_properties_updated</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.2/rtm-pushes#thread_properties_updated" class="css-kbi7q3"><code>Agent Chat API</code></a> <a href="/docs/messaging/customer-chat-api/v3.2/rtm-pushes#thread_properties_updated" class="css-kbi7q3"><code>Customer Chat API</code></a></td></tr></tbody></table></div><h5 class="heading"><a id="webhook-payload-8" href="#webhook-payload-8" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#webhook-payload-8"><span class="icon icon-link"></span></a>Webhook payload</a></h5><div class="css-q76ucn"><table><thead><tr><th>Field</th><th>Notes</th></tr></thead><tbody><tr><td><code>properties</code></td><td>Not a full <code>properties</code> object. This push shows only the properties that have been recently updated.</td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"thread_properties_updated"</span><span class="token punctuation">,</span> <span class="token property">"license_id"</span><span class="token operator">:</span> <span class="token number">104130623</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"thread_id"</span><span class="token operator">:</span> <span class="token string">"K600PKZON8"</span><span class="token punctuation">,</span> <span class="token property">"properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"0805e283233042b37f460ed8fbf22160"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"string_property"</span><span class="token operator">:</span> <span class="token string">"string value"</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="thread_properties_deleted" href="#thread_properties_deleted" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#thread_properties_deleted"><span class="icon icon-link"></span></a><code>thread_properties_deleted</code></a></h4><p>Informs about those thread properties that were deleted.</p><h5 class="heading"><a id="specifics-12" href="#specifics-12" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#specifics-12"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>thread_properties_deleted</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.2/rtm-pushes#thread_properties_deleted" class="css-kbi7q3"><code>Agent Chat API</code></a> <a href="/docs/messaging/customer-chat-api/v3.2/rtm-pushes#thread_properties_deleted" class="css-kbi7q3"><code>Customer Chat API</code></a></td></tr></tbody></table></div><h5 class="heading"><a id="webhook-payload-9" href="#webhook-payload-9" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#webhook-payload-9"><span class="icon icon-link"></span></a>Webhook payload</a></h5><div class="css-q76ucn"><table><thead><tr><th>Field</th><th>Notes</th></tr></thead><tbody><tr><td><code>properties</code></td><td>Not a full <code>properties</code> object. This push shows only the properties that have been recently updated.</td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"thread_properties_deleted"</span><span class="token punctuation">,</span> <span class="token property">"license_id"</span><span class="token operator">:</span> <span class="token number">104130623</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"thread_id"</span><span class="token operator">:</span> <span class="token string">"K600PKZON8"</span><span class="token punctuation">,</span> <span class="token property">"properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"0805e283233042b37f460ed8fbf22160"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token string">"string_property"</span> <span class="token punctuation">]</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="event_properties_updated" href="#event_properties_updated" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#event_properties_updated"><span class="icon icon-link"></span></a><code>event_properties_updated</code></a></h4><p>Informs about those event properties that were updated.</p><h5 class="heading"><a id="specifics-13" href="#specifics-13" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#specifics-13"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>event_properties_updated</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.2/rtm-pushes#event_properties_updated" class="css-kbi7q3"><code>Agent Chat API</code></a> <a href="/docs/messaging/customer-chat-api/v3.2/rtm-pushes#event_properties_updated" class="css-kbi7q3"><code>Customer Chat API</code></a></td></tr></tbody></table></div><h5 class="heading"><a id="webhook-payload-10" href="#webhook-payload-10" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#webhook-payload-10"><span class="icon icon-link"></span></a>Webhook payload</a></h5><div class="css-q76ucn"><table><thead><tr><th>Field</th><th>Notes</th></tr></thead><tbody><tr><td><code>properties</code></td><td>This is not a full <code>properties</code> object. This webhook shows only the properties that have been recently updated.</td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"event_properties_updated"</span><span class="token punctuation">,</span> <span class="token property">"license_id"</span><span class="token operator">:</span> <span class="token number">104130623</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"thread_id"</span><span class="token operator">:</span> <span class="token string">"K600PKZON8"</span><span class="token punctuation">,</span> <span class="token property">"event_id"</span><span class="token operator">:</span> <span class="token string">"0affb00a-82d6-4e07-ae61-56ba5c36f743"</span><span class="token punctuation">,</span> <span class="token property">"properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"0805e283233042b37f460ed8fbf22160"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"string_property"</span><span class="token operator">:</span> <span class="token string">"property_value"</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="event_properties_deleted" href="#event_properties_deleted" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#event_properties_deleted"><span class="icon icon-link"></span></a><code>event_properties_deleted</code></a></h4><p>Informs about those event properties that were deleted.</p><h5 class="heading"><a id="specifics-14" href="#specifics-14" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#specifics-14"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>event_properties_deleted</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.2/rtm-pushes#event_properties_deleted" class="css-kbi7q3"><code>Agent Chat API</code></a> <a href="/docs/messaging/customer-chat-api/v3.2/rtm-pushes#event_properties_deleted" class="css-kbi7q3"><code>Customer Chat API</code></a></td></tr></tbody></table></div><h5 class="heading"><a id="webhook-payload-11" href="#webhook-payload-11" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#webhook-payload-11"><span class="icon icon-link"></span></a>Webhook payload</a></h5><div class="css-q76ucn"><table><thead><tr><th>Field</th><th>Notes</th></tr></thead><tbody><tr><td><code>properties</code></td><td>This is not a full <code>properties</code> object. This webhook shows only the properties that have been recently updated.</td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"event_properties_deleted"</span><span class="token punctuation">,</span> <span class="token property">"license_id"</span><span class="token operator">:</span> <span class="token number">104130623</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"thread_id"</span><span class="token operator">:</span> <span class="token string">"K600PKZON8"</span><span class="token punctuation">,</span> <span class="token property">"event_id"</span><span class="token operator">:</span> <span class="token string">"0affb00a-82d6-4e07-ae61-56ba5c36f743"</span><span class="token punctuation">,</span> <span class="token property">"properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"0805e283233042b37f460ed8fbf22160"</span><span class="token operator">:</span> <span class="token punctuation">[</span> <span class="token string">"string_property"</span> <span class="token punctuation">]</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><h3 class="heading"><a id="thread-tags" href="#thread-tags" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#thread-tags"><span class="icon icon-link"></span></a>Thread tags</a></h3><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="thread_tagged" href="#thread_tagged" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#thread_tagged"><span class="icon icon-link"></span></a><code>thread_tagged</code></a></h4><p>Informs that a thread was tagged.</p><h5 class="heading"><a id="specifics-15" href="#specifics-15" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#specifics-15"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>thread_tagged</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.2/rtm-pushes#thread_tagged" class="css-kbi7q3"><code>Agent Chat API</code></a></td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"thread_tagged"</span><span class="token punctuation">,</span> <span class="token property">"license_id"</span><span class="token operator">:</span> <span class="token number">104130623</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"thread_id"</span><span class="token operator">:</span> <span class="token string">"K600PKZON8"</span><span class="token punctuation">,</span> <span class="token property">"tag"</span><span class="token operator">:</span> <span class="token string">"bug_report"</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="thread_untagged" href="#thread_untagged" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#thread_untagged"><span class="icon icon-link"></span></a><code>thread_untagged</code></a></h4><p>Informs that a thread was untagged.</p><h5 class="heading"><a id="specifics-16" href="#specifics-16" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#specifics-16"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>thread_untagged</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.2/rtm-pushes#thread_untagged" class="css-kbi7q3"><code>Agent Chat API</code></a></td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"thread_untagged"</span><span class="token punctuation">,</span> <span class="token property">"license_id"</span><span class="token operator">:</span> <span class="token number">104130623</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"thread_id"</span><span class="token operator">:</span> <span class="token string">"K600PKZON8"</span><span class="token punctuation">,</span> <span class="token property">"tag"</span><span class="token operator">:</span> <span class="token string">"bug_report"</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><h3 class="heading"><a id="status" href="#status" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#status"><span class="icon icon-link"></span></a>Status</a></h3><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="routing_status_set" href="#routing_status_set" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#routing_status_set"><span class="icon icon-link"></span></a><code>routing_status_set</code></a></h4><p>Informs that an Agent's or Bot's status has changed.</p><h5 class="heading"><a id="specifics-17" href="#specifics-17" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#specifics-17"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>routing_status_set</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.2/rtm-pushes#routing_status_set" class="css-kbi7q3"><code>Agent Chat API</code></a></td></tr></tbody></table></div><h5 class="heading"><a id="webhook-payload-12" href="#webhook-payload-12" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#webhook-payload-12"><span class="icon icon-link"></span></a>Webhook payload</a></h5><div class="css-q76ucn"><table><thead><tr><th>Field</th><th>Notes</th></tr></thead><tbody><tr><td><code>status</code></td><td>Possible values: <code>accepting chats</code>, <code>not accepting chats</code>, <code>offline</code> (for Bots only)</td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"routing_status_set"</span><span class="token punctuation">,</span> <span class="token property">"license_id"</span><span class="token operator">:</span> <span class="token number">104130623</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"agent_id"</span><span class="token operator">:</span><span class="token string">"agent1@example.com"</span><span class="token punctuation">,</span> <span class="token property">"status"</span><span class="token operator">:</span> <span class="token string">"accepting chats"</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="agent_deleted" href="#agent_deleted" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#agent_deleted"><span class="icon icon-link"></span></a><code>agent_deleted</code></a></h4><p>Informs that an Agent's account was deleted.</p><h5 class="heading"><a id="specifics-18" href="#specifics-18" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#specifics-18"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>agent_deleted</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td>-</td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"agent_deleted"</span><span class="token punctuation">,</span> <span class="token property">"license_id"</span><span class="token operator">:</span> <span class="token number">104130623</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"agent_id"</span><span class="token operator">:</span> <span class="token string">"agent1@example.com"</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><h3 class="heading"><a id="customers" href="#customers" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#customers"><span class="icon icon-link"></span></a>Customers</a></h3><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="customer_created" href="#customer_created" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#customer_created"><span class="icon icon-link"></span></a><code>customer_created</code></a></h4><p>Informs that a new Customer registered.</p><h5 class="heading"><a id="specifics-19" href="#specifics-19" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#specifics-19"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>customer_created</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.2/rtm-pushes#customer_created" class="css-kbi7q3"><code>Agent Chat API</code></a></td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"customer_created"</span><span class="token punctuation">,</span> <span class="token property">"license_id"</span><span class="token operator">:</span> <span class="token number">104130623</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"customer"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">// "User > Customer" object</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><h3 class="heading"><a id="other" href="#other" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#other"><span class="icon icon-link"></span></a>Other</a></h3><section class="css-v24v0q"><div class="css-11ycufd"><h4 class="heading"><a id="events_marked_as_seen" href="#events_marked_as_seen" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#events_marked_as_seen"><span class="icon icon-link"></span></a><code>events_marked_as_seen</code></a></h4><p>Informs that a user has seen events up to a specific time.</p><h5 class="heading"><a id="specifics-20" href="#specifics-20" class="reference css-180507a"><a href="/docs/management/webhooks/v3.2#specifics-20"><span class="icon icon-link"></span></a>Specifics</a></h5><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Action</strong></td><td><code>events_marked_as_seen</code></td></tr><tr><td><strong>Push equivalent in</strong></td><td><a href="/docs/messaging/agent-chat-api/v3.2/rtm-pushes#events_marked_as_seen" class="css-kbi7q3"><code>Agent Chat API</code></a> <a href="/docs/messaging/customer-chat-api/v3.2/rtm-pushes#events_marked_as_seen" class="css-kbi7q3"><code>Customer Chat API</code></a></td></tr></tbody></table></div></div><div class="css-17buymi"><div class="css-1vuwrgc"><div class="css-iwgofq"><span class="css-w6gvpm">Sample webhook</span> <div class="css-1wp1vo7"><div class="css-xnt8k0"><div class="css-6oazep"><div class="css-11ycufd">Copied!</div></div><div class="css-139ndot"><svg xmlns="http://www.w3.org/2000/svg" height="18px" viewBox="0 0 24 24" width="18px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M16 1H4c-1.1 0-2 .9-2 2v14h2V3h12V1zm-1 4H8c-1.1 0-1.99.9-1.99 2L6 21c0 1.1.89 2 1.99 2H19c1.1 0 2-.9 2-2V11l-6-6zM8 21V7h6v5h5v9H8z" fill="currentColor"></path></svg></div></div></div></div><div class="css-ju12u0"><div class="remark-highlight"><pre class="language-json"><code class="language-json"><span class="token punctuation">{</span> <span class="token property">"webhook_id"</span><span class="token operator">:</span> <span class="token string">"<webhook_id>"</span><span class="token punctuation">,</span> <span class="token property">"secret_key"</span><span class="token operator">:</span> <span class="token string">"<secret_key>"</span><span class="token punctuation">,</span> <span class="token property">"action"</span><span class="token operator">:</span> <span class="token string">"events_marked_as_seen"</span><span class="token punctuation">,</span> <span class="token property">"license_id"</span><span class="token operator">:</span> <span class="token number">104130623</span><span class="token punctuation">,</span> <span class="token property">"payload"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"user_id"</span><span class="token operator">:</span> <span class="token string">"b7eff798-f8df-4364-8059-649c35c9ed0c"</span><span class="token punctuation">,</span> <span class="token property">"chat_id"</span><span class="token operator">:</span> <span class="token string">"PJ0MRSHTDG"</span><span class="token punctuation">,</span> <span class="token property">"seen_up_to"</span><span class="token operator">:</span> <span class="token string">"2017-10-12T15:19:21.010200Z"</span> <span class="token punctuation">}</span><span class="token punctuation">,</span> <span class="token property">"additional_data"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token property">"chat_properties"</span><span class="token operator">:</span> <span class="token punctuation">{</span> <span class="token comment">//optional</span> <span class="token comment">// chat properties</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> <span class="token punctuation">}</span> </code></pre></div></div></div></div></section><style data-emotion-css="1fsewzh">.css-1fsewzh{margin-top:50px;}.css-1fsewzh > label{margin:0 0 5px 0;}.css-1fsewzh label + div{-webkit-box-pack:center;-webkit-justify-content:center;-ms-flex-pack:center;justify-content:center;}</style></article></div><p>...</p></div><style 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