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li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full,#app .Header__navigation__buttons__mobile .Button--outline{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--full{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);display:none}.Header__flags--mainmenu::after,.Header__flags--mainmenu::before{content:"";display:table}.Header__flags--mainmenu::after{clear:both}.Header__flags--mainmenu{*zoom:1}#app .Header__navigation__buttons__mobile{display:none}#app .Header__navigation{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation__buttons{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:1.5em}#app .Header__navigation__buttons a.Button{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding-left:1.7em;padding-right:1.7em;margin-right:0;margin-left:0}#app .Header__navigation__buttons a.Button--login{margin-left:0 !important}#app .Header__navigation ul.nav{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation ul.nav li{padding:0 1.25em}#app .Header__navigation ul.nav li ul{display:none}#app .Header__navigation ul.nav li ul a::before,#app .Header__navigation ul.nav li ul a::after{display:none !important}#app .Header__navigation ul.nav ul{-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:nowrap row;flex-flow:nowrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start;position:fixed;top:4.5625em;left:0;right:0;z-index:2;margin:auto;padding:2.8125em 0 1.5625em}.admin-bar #app .Header__navigation ul.nav ul{top:6.5em}#app .Header__navigation ul.nav ul.active{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}#app .Header__navigation ul.nav ul::after{content:"";background-color:#fff;background-color:var(--main-nav-submenu-background);position:absolute;top:0;width:100vw;height:100%;-webkit-box-shadow:0 .5em .375em -0.375em rgba(0,0,0,0.08);box-shadow:0 .5em .375em -0.375em rgba(0,0,0,0.08);z-index:-1}#app .Header__navigation ul.nav ul ul{padding:.9375em 0 0;width:calc(100% + 1.875em)}#app .Header__navigation ul.nav ul ul li>a{display:block}#app .Header__navigation ul.nav ul ul li .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75rem;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation ul.nav ul li{padding:0 0 0 1.875em;width:20%}#app .Header__mobile__hamburger{display:none}.admin-bar #app .Header{top:2em}.admin-bar #app .Header__navigation{top:unset}}@media(min-width:1024px) and (hover:hover){#app .Header__navigation ul.nav li:hover ul{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}}@media(min-width:1180px){.Header__flags{margin-left:1.875em;border-left:.0625em solid #000}.Header__flags--mainmenu{right:2.5em}body.login #app{height:100vh}#app .LoginBlock .wrapper{height:29.5em}#app .Header__navigation .Header__flags__mobile{display:none}#app .Header__navigation 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Starten Sie Ihre kostenlose Testversion und optimieren Sie Ihre Social-Media-Interaktionen jetzt!" hreflang="de-DE" onover-preload="1">Soziale Medien<div class="menu-item-description">Antworten Sie Ihren Followern direkt von LiveAgent aus</div></a></li> <li id="menu-item-695204" class="icn-phone menu-item menu-item-type-post_type menu-item-object-page menu-item-695204"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#phone"></use></svg><a href="https://www.liveagent.de/call-center-software/" title='Entdecken Sie LiveAgent Callcenter-Software: kristallklarer Sound, Omnichannel-Support & 30 Tage gratis testen – keine Kreditkarte nötig!"' hreflang="de-DE" onover-preload="1">Callcenter<div class="menu-item-description">Eingebaute Callcenter-Software</div></a></li> <li id="menu-item-874593" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-874593"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#lightbulb"></use></svg><a href="https://www.liveagent.com/liveagent-knowledge-base-software/" title="Create stunning knowledge bases & FAQs with LiveAgent! Empower customers with instant answers. Free 30-day trial, no credit card required." hreflang="en-US" onover-preload="1">Wissensdatenbank<div class="menu-item-description">Bieten Sie Selbstbedienungs-Optionen an</div></a></li> </ul> </li> <li id="menu-item-166404" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166404"><a href="#" title="Entdecken Sie effektive Wissensdatenbank-Vorlagen für Kundenservice-Artikel, How-To-Anleitungen, FAQs und mehr. Perfekt für jedes Unternehmen!" hreflang="de-DE">Anwendungsfälle</a> <ul class="sub-menu"> <li id="menu-item-166362" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-166362"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-business-solutions"></use></svg><a href="https://www.liveagent.de/business/" title='Entdecken Sie LiveAgent – skalierbare Helpdesk-Software für blitzschnellen Kundenservice. 14 Tage kostenlos testen, keine Kreditkarte nötig!"' hreflang="de-DE" onover-preload="1">Geschäftslösungen<div class="menu-item-description">Verschiedene Unternehmen, verschiedene Lösungen</div></a></li> <li id="menu-item-166366" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-166366"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#shop"></use></svg><a href="https://www.liveagent.de/industrien/" title="Entdecken Sie LiveAgent – die Helpdesk-Lösung für jede Industrie. Optimieren Sie Ihren Kundenservice mit Omnichannel-Support. Jetzt testen!" hreflang="de-DE" onover-preload="1">Industrie Lösungen<div class="menu-item-description">Passen Sie LiveAgent an Ihre Industrie an</div></a></li> <li id="menu-item-949868" class="icn-menu-use-cases menu-item menu-item-type-custom menu-item-object-custom menu-item-949868"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-use-cases"></use></svg><a href="https://www.liveagent.de/erfolgsgeschichten/" title="Entdecken Sie inspirierende Erfolgsgeschichten globaler Unternehmen, die mit LiveAgent Kundenservice, Umsatz und Kundenzufriedenheit steigern!" hreflang="de-DE" onover-preload="1">Anwendungsfälle<div class="menu-item-description">Ein Produkt, mehrere Anwendungsfälle</div></a></li> </ul> </li> <li id="menu-item-166405" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166405"><a href="/integrationen/" title="Entdecken Sie die umfangreiche Auswahl an Integrationen, PlugIns und Apps von LiveAgent, die Ihre Helpdesksoftware aufwerten und die Kundenzufriedenheit steigern. Verbinden Sie nahtlos verschiedene Plattformen in einer benutzerfreundlichen Oberfläche und maximieren Sie den Nutzen Ihrer bestehenden Systeme. Besuchen Sie uns jetzt, um Ihre Support-Prozesse zu optimieren!" hreflang="de-DE" onover-preload="1">Integrationen</a> <ul class="sub-menu"> <li id="menu-item-951154" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-951154"><a href="https://www.liveagent.de/integrationen/whatsapp/" title="Integrieren Sie WhatsApp mit LiveAgent für nahtlose Kundenkommunikation. Testen Sie jetzt 30 Tage kostenlos und verbessern Sie Ihren Support!" hreflang="de-DE" onover-preload="1">WhatsApp</a></li> <li id="menu-item-166437" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-custom menu-item-object-custom menu-item-166437"><a href="/integrationen/wordpress/" title='Verbessern Sie Kundensupport mit LiveAgent! Integrieren Sie Live-Chat auf Ihrer WordPress-Website einfach & schnell. Jetzt kostenlos testen!"' hreflang="de-DE" onover-preload="1">WordPress</a></li> <li id="menu-item-166438" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-166438"><a href="/integrationen/prestashop/" title="Integrieren Sie das LiveAgent Live-Chat-Widget in Ihre Prestashop-Seite. Bieten Sie schnellen Support und verwalten Sie Bestellungen effizient." hreflang="de-DE" onover-preload="1">Prestashop</a></li> <li id="menu-item-166439" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-custom menu-item-object-custom menu-item-166439"><a href="/integrationen/magento/" title='Verbessern Sie Ihren Kundensupport mit der Magento 2-Integration von LiveAgent. Nahtlose Verwaltung von Kundenanfragen direkt aus Ihrem Shop!"' hreflang="de-DE" onover-preload="1">Magento</a></li> <li id="menu-item-166441" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-custom menu-item-object-custom menu-item-166441"><a href="/integrationen/shopify/" title='Verbessern Sie Ihren Shopify-Shop mit LiveAgent: Nahtlose Integration für schnellen Support, Live-Chat & effektives Bestellmanagement."' hreflang="de-DE" onover-preload="1">Shopify</a></li> <li id="menu-item-166444" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-custom menu-item-object-custom menu-item-166444"><a href="/integrationen/mailchimp/" title="Integrieren Sie Mailchimp nahtlos in LiveAgent, um E-Mail-Marketing und Kundenservice zu verbinden. Verwalten Sie Abos direkt im Helpdesk!" hreflang="de-DE" onover-preload="1">Mailchimp</a></li> <li id="menu-item-166445" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-custom menu-item-object-custom menu-item-166445"><a href="/integrationen/pipedrive/" title="Nahtlose Verwaltung von Leads & Deals mit der PipeDrive-LiveAgent-Integration. Optimieren Sie Workflows & steigern Sie Effizienz!" hreflang="de-DE" onover-preload="1">Pipedrive</a></li> <li id="menu-item-166446" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-custom menu-item-object-custom menu-item-166446"><a href="/integrationen/slack/" title="Optimieren Sie Kundenservice und Teamarbeit: Die Slack-Integration für LiveAgent ermöglicht Echtzeit-Chats, Ticket-Benachrichtigungen und mehr!" hreflang="de-DE" onover-preload="1">Slack</a></li> <li id="menu-item-166406" class="button-more-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-166406"><a href="/integrationen/" title="Entdecken Sie die umfangreiche Auswahl an Integrationen, PlugIns und Apps von LiveAgent, die Ihre Helpdesksoftware aufwerten und die Kundenzufriedenheit steigern. Verbinden Sie nahtlos verschiedene Plattformen in einer benutzerfreundlichen Oberfläche und maximieren Sie den Nutzen Ihrer bestehenden Systeme. Besuchen Sie uns jetzt, um Ihre Support-Prozesse zu optimieren!" hreflang="de-DE" onover-preload="1">Mehr Integrationen</a></li> </ul> </li> </ul> </li> <li id="menu-item-166391" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166391"><a href="#" title="Entdecken Sie effektive Wissensdatenbank-Vorlagen für Kundenservice-Artikel, How-To-Anleitungen, FAQs und mehr. Perfekt für jedes Unternehmen!" hreflang="de-DE">Ressourcen</a> <ul class="sub-menu"> <li id="menu-item-166407" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166407"><a href="#" title="Entdecken Sie effektive Wissensdatenbank-Vorlagen für Kundenservice-Artikel, How-To-Anleitungen, FAQs und mehr. Perfekt für jedes Unternehmen!" hreflang="de-DE">Lernen</a> <ul class="sub-menu"> <li id="menu-item-166421" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom menu-item-166421"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#graduation"></use></svg><a href="/akademie/" title="Entdecken Sie die LiveAgent Akademie – Ihre ultimative Ressource für Kundenservice-Wissen, Tipps & Tools. Verbessern Sie jetzt Ihren Service!" hreflang="de-DE" onover-preload="1">Akademie<div class="menu-item-description">Werden Sie zu einem Kundenservice-Experten</div></a></li> <li id="menu-item-166422" class="icn-menu-templates menu-item menu-item-type-custom menu-item-object-custom menu-item-166422"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-templates"></use></svg><a href="/email-vorlagen/" title="Kostenlose E-Mail-Vorlagen für Kundenservice, Marketing & mehr. Steigern Sie Effizienz, Kundenzufriedenheit & Kommunikation. Jetzt entdecken!" hreflang="de-DE" onover-preload="1">Vorlagen<div class="menu-item-description">Anpassbare Vorlagen für jeden Anlass</div></a></li> <li id="menu-item-166410" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-166410"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-checklists"></use></svg><a href="/checklists/" title="Entdecken Sie umfassende Checklisten für Marketing, Kundenservice, HR & mehr. Optimieren Sie Arbeitsabläufe und steigern Sie Effizienz!" hreflang="de-DE" onover-preload="1">Checklisten<div class="menu-item-description">Wie Sie alle Vorgänge am besten verwalten</div></a></li> </ul> </li> <li id="menu-item-166414" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166414"><a href="#" title="Entdecken Sie effektive Wissensdatenbank-Vorlagen für Kundenservice-Artikel, How-To-Anleitungen, FAQs und mehr. Perfekt für jedes Unternehmen!" hreflang="de-DE">sub</a> <ul class="sub-menu"> <li id="menu-item-166423" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-166423"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#pencil"></use></svg><a href="/blog/" title="Entdecken Sie spannende Tipps und News zu Helpdesk-Software, Kundenservice und Produktivität auf dem LiveAgent Blog. Besuchen Sie uns jetzt!" hreflang="de-DE" onover-preload="1">Blog<div class="menu-item-description">Neuigkeiten über den Kundenservice & LiveAgent</div></a></li> <li id="menu-item-166424" class="icn-menu-glossary menu-item menu-item-type-custom menu-item-object-custom menu-item-166424"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-glossary"></use></svg><a href="/glossar/" title="Entdecken Sie das umfassende Helpdesk-Glossar von LiveAgent! Lernen Sie Kundendienstbegriffe und verbessern Sie Ihre Service-Kompetenz." hreflang="de-DE" onover-preload="1">Glossar<div class="menu-item-description">(Lernen Sie die Kundenservice-Terminologie kennen</div></a></li> <li id="menu-item-166412" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-166412"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="Discover LiveAgent's support portal for guides, updates, troubleshooting, video tutorials, and more to enhance your customer experience!" hreflang="en-US">Supportportal<div class="menu-item-description">How-to-Artikel und Anleitungen</div></a></li> </ul> </li> <li id="menu-item-166415" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166415"><a href="#" title="Entdecken Sie effektive Wissensdatenbank-Vorlagen für Kundenservice-Artikel, How-To-Anleitungen, FAQs und mehr. Perfekt für jedes Unternehmen!" hreflang="de-DE">sub</a> <ul class="sub-menu"> <li id="menu-item-166380" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-166380"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-typing-test"></use></svg><a href="https://www.liveagent.de/tipptest/" title="Testen Sie Ihre Tippgeschwindigkeit mit unserem kostenlosen Tipptest! Verbessern Sie Produktivität, Kundenzufriedenheit und lösen Sie Tickets schneller." hreflang="de-DE" onover-preload="1">Tipptest<div class="menu-item-description">Verbessern Sie Ihre Tippgeschwindigkeit</div></a></li> <li id="menu-item-166411" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-166411"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-reviews"></use></svg><a href="/reviews/" title="Vergleichen Sie Softwarebewertungen und finden Sie die beste Lösung für Ihr Unternehmen. Umfassende Tests, Preisanalyse & Integration mit LiveAgent!" hreflang="de-DE" onover-preload="1">Bewertungen<div class="menu-item-description">Schauen Sie sich die Testberichte zu Softwarefunktionen an</div></a></li> </ul> </li> <li id="menu-item-166409" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166409"><a href="#" title="Entdecken Sie effektive Wissensdatenbank-Vorlagen für Kundenservice-Artikel, How-To-Anleitungen, FAQs und mehr. Perfekt für jedes Unternehmen!" hreflang="de-DE">Unternehmen</a> <ul class="sub-menu"> <li id="menu-item-339759" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-339759"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#heart"></use></svg><a href="https://www.liveagent.de/ueber-uns/ueber-liveagent/" title="Erfahren Sie mehr über LiveAgent, die originale Helpdesk-Software mit innovativen Tools, die über 40.000 Unternehmen weltweit unterstützt!" hreflang="de-DE" onover-preload="1">Über uns<div class="menu-item-description">Lernen Sie das Team hinter dem Produkt kennen</div></a></li> <li id="menu-item-166352" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-166352"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#trophy"></use></svg><a href="https://www.liveagent.de/auszeichnungen/" title="Entdecken Sie die preisgekrönte Helpdesk-Software LiveAgent! Branchenführend mit Top-Auszeichnungen und 14 Tage kostenlos testen!" hreflang="de-DE" onover-preload="1">Auszeichnungen<div class="menu-item-description">Unsere Auszeichnungen & Leistungen</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-166395" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-166395"><a href="/funktionen/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="de-DE" onover-preload="1">Funktionen</a></li> <li id="menu-item-803037" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-803037"><a href="/preise/" title="Entdecken Sie LiveAgent – erschwingliche Kundensupport-Pläne ab 15 USD/Monat. Testen Sie kostenlos und optimieren Sie Ihren Kundenservice!" hreflang="de-DE" onover-preload="1">Preise</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/testversion/" class="Button Button--outline" title="Starten Sie Ihre 14-tägige kostenlose Testversion mit LiveAgent und erleben Sie alle Funktionen des Large-Plans ohne Verpflichtungen. Nutzen Sie Ihre Firmen-E-Mail für eine 30-tägige Testphase. Keine Kreditkarte erforderlich! Wählen Sie Ihre Region und erstellen Sie Ihr kostenloses Konto – der Einstieg in besseren Kundenservice war noch nie so einfach." hreflang="de-DE" onover-preload="1"> <span>Kostenlose Testversion</span> </a> <a href="/login/" class="Button Button--login" title="Loggen Sie sich in Ihren LiveAgent-Account ein und greifen Sie auf Ihre Kundenservice-Tools zu. Einfach, schnell und sicher!" hreflang="de-DE" onover-preload="1"> <span>Anmelden</span> <span class="tooltip">Anmelden</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demonstration/" class="Button Button--full" title="Erleben Sie LiveAgent in Aktion! Fordern Sie eine Demo an und entdecken Sie, wie unsere Software Ihnen hilft, Ihre Unternehmensziele zu erreichen, die Kundenzufriedenheit zu steigern und mehr Verkäufe zu generieren. Erhalten Sie Antworten auf all Ihre Fragen zu Preisen, Diensten und Funktionen." hreflang="de-DE" onover-preload="1"> <span>Demo</span> </a> <a href="/testversion/" class="Button Button--outline" title="Starten Sie Ihre 14-tägige kostenlose Testversion mit LiveAgent und erleben Sie alle Funktionen des Large-Plans ohne Verpflichtungen. Nutzen Sie Ihre Firmen-E-Mail für eine 30-tägige Testphase. Keine Kreditkarte erforderlich! Wählen Sie Ihre Region und erstellen Sie Ihr kostenloses Konto – der Einstieg in besseren Kundenservice war noch nie so einfach." hreflang="de-DE" onover-preload="1"> <span>Kostenlose Testversion</span> </a> <a href="/login/" class="Button Button--login" title="Loggen Sie sich in Ihren LiveAgent-Account ein und greifen Sie auf Ihre Kundenservice-Tools zu. Einfach, schnell und sicher!" hreflang="de-DE" onover-preload="1"> <span>Anmelden</span> <span class="tooltip">Anmelden</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-de" lang="de"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Europa</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Asien</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Naher Osten</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">Amerika</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Europa</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/shabloni/baza-znaniya/" title="Създайте ефективна база знания с готови шаблони от LiveAgent. Вземете 14-дневен безплатен тестов период без кредитна карта!" hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/sablony/sablony-baze-znalosti/" title="Zlepšete zákaznickou zkušenost s efektivními šablonami a tipy pro psaní znalostní báze na LiveAgent. Vyzkoušejte zdarma!" hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/" title="Alt-i-en helpdesk-software: 24/7 support, ingen kreditkortkrav, og 30 dages gratis prøve. Forbedr kundeservice med LiveAgent i dag!" hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </span> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/mallid/teadmusbaas/" title="Teadmusbaasi mallid LiveAgentis aitavad luua selgeid juhendeid ja KKK-sid, toetades kiiret iseteenindust klientidele ja töötajatele." hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/plantillas-correo-electronico/plantillas-de-base-de-conocimientos/" title="¿No sabes cómo empezar a construir tu base de conocimientos? Nuestra sencilla guía de base de conocimientos y nuestras plantillas te indicarán la dirección correcta." hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/modeles-email/base-de-connaissances/" title="Créez une base de connaissances efficace avec des modèles prêts à l'emploi pour offrir un accès rapide à des infos précises sur vos produits." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/protipa/gnosiaki-vasi/" title="Δημιουργήστε τη δική σας γνωσιακή βάση με πρότυπα, οδηγούς & συμβουλές για τίτλους, δομή, μορφοποίηση & οπτικά στοιχεία!" hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/predlosci/baza-znanja/" title="Predlošci za bazu znanja olakšavaju stvaranje vodiča, FAQ-a i tutorijala za bolje korisničko iskustvo. Pogledajte naše besplatne predloške!" hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/template-email/knowledge-base/" title="Crea articoli efficaci per la tua knowledge base con modelli pratici, consigli su titoli, struttura, formattazione e contenuti visivi!" hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/sabloni/zinasanu-bazes-sagataves/" title="Izveidojiet pieejamu zināšanu bāzi ar LiveAgent! Bezmaksas sagataves, rīki un ceļvedis, lai piesaistītu klientus un uzlabotu apkalpošanu." hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/" title="Lengvai naudokite LiveAgent – viskas-viename pagalbos tarnybos platformą su 24/7 palaikymu, tiesioginiu pokalbiu ir AI įrankiais. Nemokamas bandomasis!" hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/email-sablonok/tudasbazis/" title="Fedezze fel a LiveAgent tudásbázis sablonjait! GYIK, útmutatók és sablonok a gyors, átfogó információért. Kezdje ingyen!" hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/email-sjablonen/kennisbank/" title="Ontdek kennisbanksjablonen en tips om duidelijke, gestructureerde en visueel aantrekkelijke artikelen te maken die klanttevredenheid verhogen!" hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/" title="Alt-i-ett helpdesk-programvare fra LiveAgent: 24/7 kundeservice, 30 dagers gratis prøveperiode, ingen kredittkort kreves. Kom i gang nå!" hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/" title='Wypróbuj LiveAgent – kompleksowe oprogramowanie do obsługi klienta! 30 dni za darmo, bez karty kredytowej, wsparcie 24/7. Sprawdź teraz!"' hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/sabloane/baza-de-cunostinte/" title="Descoperiți șabloane eficiente pentru baza de cunoștințe! Simplificați autoservirea și creați articole clare și bine structurate." hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/shablony-elektronnoj-pochty/baza-znanij/" title="Откройте для себя коллекцию шаблонов для базы знаний, которые помогут создать информативные статьи и решить частые проблемы пользователей. Узнайте, как писать эффективные статьи, выбирать заголовки и добавлять визуальные материалы с помощью LiveAgent. Ваши клиенты оценят удобство самообслуживания!" hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/" title='LiveAgent: Viackanálový softvér zákazníckej podpory s live chatom, AI, 24/7 podporou a 30-dňovou skúšobnou verziou zdarma. Začnite teraz!"' hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/predloge/baza-znanja/" title="Odkrijte predloge za pisanje učinkovitih člankov baze znanja. Enostavno ustvarite vsebine za samopostrežno podporo strankam!" hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Asien</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/dianzi-youjian-muban/zhishi-ku/" title="创建全面、用户友好的知识库！获取模板、写作技巧和结构建议，轻松搭建高效的自助服务系统。" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/template/knowledge-base/" title="Gumawa ng epektibong knowledge base gamit ang LiveAgent templates! Alamin ang mga tips at guide para sa self-service library ng inyong kompanya." hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/mau-template/he-thong-luu-tru-kien-thuc/" title='Mẫu hệ thống lưu trữ kiến thức của LiveAgent hỗ trợ tạo FAQ, chỉ dẫn, hướng dẫn dễ đọc, giúp tổ chức thông tin hiệu quả. Dùng thử miễn phí!"' hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Naher Osten</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/" title="برنامج LiveAgent: قدّم خدمة عملاء متميزة عبر قنوات متعددة ودردشة مباشرة لزيادة الإيرادات. جربه 30 يومًا مجانًا الآن!" hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">Amerika</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/templates/knowledge-base/" title="Create a comprehensive self-service knowledge base with LiveAgent's templates, guides, FAQs, and tutorials. Start building now!" hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/modelos-de-e-mail/templates-para-base-de-conhecimentos/" title="Guia completo para criar uma base de conhecimento eficiente com dicas, templates, estrutura, títulos cativantes e visuais atrativos." hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.de/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="Kopiert!"> <div class="Post Post--sidebar-right" itemscope itemtype="http://schema.org/Guide"> <meta itemprop="url" content="https://www.liveagent.de/email-vorlagen/knowledge-base/"> <span itemprop="publisher" itemscope itemtype="http://schema.org/Organization"><meta itemprop="name" content="LiveAgent"></span> <style id="compactheader-css" type="text/css">.compact-header{padding-top:1em;padding-bottom:1em;background-color:#f9f9fa}.compact-header ~ 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Steigern Sie Effizienz, Kundenzufriedenheit & Kommunikation. Jetzt entdecken!" hreflang="de-DE" onover-preload="1"><span itemprop="name">E-Mail-Vorlagen</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Wissensdatenbank-Vorlagen</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-wissensdatenbank-vorlagen">Wissensdatenbank-Vorlagen</h1>   <div class="compact-header__text"><p class="flowhunt-skip"></p><p>Eine Wissensdatenbank ist unverzichtbar für Kundenservice. LiveAgent bietet Vorlagen für Artikel wie How-To, FAQ und Problemlösungen. Visuelle Hilfsmittel verbessern das Verständnis. Eine strukturierte, benutzerfokussierte und informative Datenbank ist entscheidend.</p></div>   <div class="compact-header__tags"> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Kategorien:</div> <ul class="compact-header__tags-list"> <li> <a href="https://www.liveagent.de/email-vorlagen/#wissensdatenbank" title="Wissensdatenbank" hreflang="de-DE" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#tag-solid"></use> </svg> Wissensdatenbank </a> </li> </ul> </div> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Technologien:</div> <ul class="compact-header__tags-list"> <li> <a href="https://www.liveagent.de/helpdesk-software/" title="Helpdesksoftware" urlslab_href_old="/help-desk-software/" hreflang="de-DE" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#tag-solid"></use> </svg> Helpdesksoftware </a> </li> <li> <a href="/ticketingsoftware/" title="Ticketing-Software" hreflang="de-DE" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#tag-solid"></use> </svg> Ticketing-Software </a> </li> <li> <a href="https://www.liveagent.com/liveagent-knowledge-base-software/" title="Wissensdatenbank-Software" urlslab_href_old="/wissendatenbank-software/" hreflang="en-US" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.de/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#tag-solid"></use> </svg> Wissensdatenbank-Software </a> </li> </ul> </div> </div>  </div> <div class="compact-header__right">  <div class="compact-header__toc js-toc"><div class="FilterMenu"><div class="FilterMenu__title js-toc__title"></div><div class="FilterMenu__items js-toc__items"><div class="FilterMenu__items--inn"><a href="#h-what-is-a-knowledge-base" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Entdecken Sie effektive Wissensdatenbank-Vorlagen für Kundenservice-Artikel, How-To-Anleitungen, FAQs und mehr. Perfekt für jedes Unternehmen!" hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Was ist eine Wissensbasis?</span></a><a href="#h-5-steps-to-write-an-efficient-knowledge-base-article" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Entdecken Sie effektive Wissensdatenbank-Vorlagen für Kundenservice-Artikel, How-To-Anleitungen, FAQs und mehr. Perfekt für jedes Unternehmen!" hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">5 Schritte zum Schreiben eines effizienten Wissensdatenbank-Artikels</span></a><a href="#h-choose-the-right-title" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Entdecken Sie effektive Wissensdatenbank-Vorlagen für Kundenservice-Artikel, How-To-Anleitungen, FAQs und mehr. 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Perfekt für jedes Unternehmen!" hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Wissensdatenbank-Vorlagen – Häufig gestellte Fragen</span></a><a href="#h-what-is-the-purpose-of-a-knowledge-base" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Entdecken Sie effektive Wissensdatenbank-Vorlagen für Kundenservice-Artikel, How-To-Anleitungen, FAQs und mehr. Perfekt für jedes Unternehmen!" hreflang="de-DE"><span class="FilterMenu__item-title js-toc__item-title">Was ist der Zweck einer Wissensdatenbank?</span></a><a href="#h-why-should-you-have-a-knowledge-base" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Entdecken Sie effektive Wissensdatenbank-Vorlagen für Kundenservice-Artikel, How-To-Anleitungen, FAQs und mehr. 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9.48256C58.4643 9.40221 58.4911 9.33078 58.4911 9.26828V8.00935Z" fill="#050505"></path> </g> <defs> <clippath id="clip0_2264_6990"> <rect width="60" height="12.8571" fill="white"></rect> </clippath> </defs> </svg> <span>5/5</span> </a> <div class="Signup__sidebar__reviews--rating stars"> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> </div> </div> </div> </div> </form> </div> </div> </div> <div class="Post__content"> <div class="Content" itemprop="text"> <p>Da die heutigen digital versierten, vernetzten Verbraucher einen einfachen Zugang zu genauen Informationen über die von ihnen genutzten Produkte und Dienstleistungen erwarten und fordern, ist eine umfassende Selbstbedienungs-Wissensdatenbank nicht mehr “nice-to-have”, sondern ein Muss. In der Tat, <a href="http://info.microsoft.com/rs/157-GQE-382/images/EN-CNTNT-Report-DynService-2017-global-state-customer-service-en-au.pdf" title="Rs - 157 GQE 382 - Images - EN CNTNT Report DynService 2017 Global State Customer Service En Au.pdf">Microsofts Forschung</a> ergab, dass 90% der weltweiten Verbraucher erwarten, dass Marken und Organisationen ein Online-Portal zur Selbstbedienung anbieten. Außerdem, so <a href="https://www.forrester.com/report/2018-Customer-Service-Trends-How-Operations-Become-Faster-Cheaper-And-Yet-More-Human/RES142291" urlslab_href_old="https://www.forrester.com/report/2018+Customer+Service+Trends+How+Operations+Become+Faster+Cheaper+And+Yet+More+Human/-/E-RES142291" title="Discover 2018 customer service trends: Learn how to make operations faster, cost-effective, and more human. Insights by Forrester experts!" hreflang="en">Forresters Umfrage</a>, Kunden bevorzugen Wissensdatenbanken gegenüber allen anderen Selbstbedienungskanälen. Nachfolgend finden Sie eine einfache Anleitung zum Verfassen verschiedener Arten von Wissensdatenbankartikeln sowie einige grundlegende Vorlagen für Wissensdatenbankartikel, die Sie für den Einstieg verwenden können.</p> <h2 class="wp-block-heading" id="h-what-is-a-knowledge-base"><strong>Was ist eine Wissensbasis?</strong></h2> <p>Eine <a href="https://www.liveagent.com/liveagent-knowledge-base-software/" target="_blank" rel="noreferrer noopener" urlslab_href_old="https://www.liveagent.de/wissendatenbank-software/" title="Create stunning knowledge bases & FAQs with LiveAgent! Empower customers with instant answers. Free 30-day trial, no credit card required." hreflang="en-US" onover-preload="1">Wissensbasis</a> ist eine Online-Selbstbedienungsbibliothek mit Artikeln und detaillierten Informationen über ein bestimmtes Unternehmen, seine Produkte oder Dienstleistungen. Sie kann einen FAQ-Abschnitt, Anleitungsartikel, Tipps zur Fehlerbehebung, Benutzerhandbücher und Video-Tutorials enthalten – alles, was Kunden und Interessenten dabei hilft, Antworten auf ihre Fragen zu finden und Produkt- oder Dienstleistungsprobleme selbstständig zu lösen (ohne Einbeziehung des Kundendienstes).</p> <div class="wp-block-image"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2020/09/Customer_Portal_example.png" data-lightbox="gallery" title="App - Uploads - 2020 - 09 - Customer Portal Example.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.de/wp/urlslab-download/10db0d9f0ed21cd87f38c402e3575c9e/Customer_Portal_example-1024x640.png.webp 1024w, https://www.liveagent.de/wp/urlslab-download/7c1f14a81d50ba82378680b75d4b9d7f/Customer_Portal_example-300x188.png.webp 300w, https://www.liveagent.de/wp/urlslab-download/7a4ffa8162a2c80a27c5049557022045/Customer_Portal_example-768x480.png.webp 768w, https://www.liveagent.de/wp/urlslab-download/5e35b4bb1395ad90748c776a7b0f8545/Customer_Portal_example-80x50.png.webp 80w, https://www.liveagent.de/wp/urlslab-download/998d13288dcb1dae5d1fe5009debddb4/Customer_Portal_example-40x25.png.webp 40w, https://www.liveagent.de/wp/urlslab-download/59719c23e02005885da256ff7ef5bd2a/Customer_Portal_example-536x335.png.webp 536w, https://www.liveagent.de/wp/urlslab-download/6379c7f2c6e1524fd847c50cdf75a07a/Customer_Portal_example-640x400.png.webp 640w, https://www.liveagent.de/wp/urlslab-download/410243cb9aa4291f8bd753c4a025c6bc/Customer_Portal_example-185x116.png.webp 185w, https://www.liveagent.de/wp/urlslab-download/7a199a15db949cac7c6fb2418ea583ac/Customer_Portal_example-110x69.png.webp 110w, https://www.liveagent.de/wp/urlslab-download/9903bd2ac49675c8c779d062fc85c2e7/Customer_Portal_example-485x303.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.de/wp/urlslab-download/eb547661e2a595385adf4559505279e3/Customer_Portal_example-1024x640.png 1024w, https://www.liveagent.de/wp/urlslab-download/1d73138392d1cec9faca27feedb96835/Customer_Portal_example-300x188.png 300w, https://www.liveagent.de/wp/urlslab-download/08529e924daeb9a4dbdf33a58484d7e4/Customer_Portal_example-768x480.png 768w, https://www.liveagent.de/wp/urlslab-download/65d5e9aa8d0f2712e8af3dfdd0be958e/Customer_Portal_example-80x50.png 80w, https://www.liveagent.de/wp/urlslab-download/74e9850b35c9ca9414b2e1ea3e6c4cbe/Customer_Portal_example-40x25.png 40w, https://www.liveagent.de/wp/urlslab-download/5174af2e09379fbdf3e9c416ae28527e/Customer_Portal_example-536x335.png 536w, https://www.liveagent.de/wp/urlslab-download/8607c3b3cd6774a0cd5ea61e9a21c8d7/Customer_Portal_example-640x400.png 640w, https://www.liveagent.de/wp/urlslab-download/021136284a57c688a06db8c8e5b8a176/Customer_Portal_example-185x116.png 185w, https://www.liveagent.de/wp/urlslab-download/af41656a4ee237ab022e04b4b0a812e3/Customer_Portal_example-110x69.png 110w, https://www.liveagent.de/wp/urlslab-download/33e244880169e4ac057c70cfaace2127/Customer_Portal_example-485x303.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.de/wp/urlslab-download/10db0d9f0ed21cd87f38c402e3575c9e/Customer_Portal_example-1024x640.png.webp" urlslab-lazy="yes" type="image/webp"></source><img fetchpriority="high" decoding="async" width="1024" height="640" alt="" class="wp-image-57985" data-src="https://www.liveagent.de/wp/urlslab-download/eb547661e2a595385adf4559505279e3/Customer_Portal_example-1024x640.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"></picture></a><figcaption>LiveAgent bietet Ihnen die Möglichkeit, mehrere interne und externe Wissensdatenbanken aufzubauen.</figcaption></figure></div> <p>Eine <a href="https://www.liveagent.de/funktionen/wissensdatenbank/" title="Erstellen Sie mit LiveAgent eine flexible Wissensdatenbank mit anpassbaren Vorlagen, Themes & Self-Service-Optionen. Jetzt kostenlos testen!" hreflang="de-DE" onover-preload="1">Wissensdatenbank</a> kann wertvolle Daten für Kunden, Interessenten und sogar Mitarbeiter liefern. Extern genutzt, ist eine Wissensdatenbank der Ort, an den sich Kunden und Interessenten wenden können, um alles zu erfahren, was sie jemals über die Produkte oder Dienstleistungen eines Unternehmens wissen müssten. Eine interne Wissensdatenbank kann dazu verwendet werden, das gesamte Wissen und die Informationen eines Unternehmens intern zu verbreiten.</p> <h2 class="wp-block-heading" id="h-5-steps-to-write-an-efficient-knowledge-base-article"><strong>5 Schritte zum Schreiben eines effizienten Wissensdatenbank-Artikels</strong></h2> <p>Um sicherzustellen, dass Ihre Wissensdatenbank direkt auf den Punkt kommt, leicht lesbar, informativ und von hoher Relevanz ist, sollte jeder Artikel der Wissensdatenbank auf den Punkt gebracht werden:</p> <ul class="wp-block-list"><li><strong>Gezielt: </strong>Bleiben Sie bei einem Thema pro Artikel, um zu vermeiden Benutzerverwirrung.</li><li><strong>Benutzerfokussiert: </strong>schreiben Sie nur darüber, wobei Ihr spezielles Publikum Hilfe braucht.</li><li><strong>Umfassend: </strong>prägnante, vollständig detaillierte, allumfassende Informationen enthalten.</li><li><strong>Gut strukturiert: </strong>eine einfache, standardisierte Struktur für leichte Lesbarkeit beibehalten.</li><li><strong>Gut geschrieben: </strong>eine klare, verständliche Sprache verwenden, die auch für Nicht-Technik-Anwender verständlich ist.</li><li><strong>Optisch ansprechend: </strong>visuelle Inhalte hinzufügen, um den Benutzern die Verdauung von Informationen zu erleichtern.</li></ul> <p><strong>Befolgen Sie diesen einfachen Schritte für die Verfassung effektiver Artikel für Ihre Wissensbasis:</strong></p> <h3 class="wp-block-heading" id="h-choose-the-right-title"><strong>Wählen Sie den richtigen Titel</strong></h3> <p>Es ist von entscheidender Bedeutung, einen Titel zu schaffen, aus dem klar hervorgeht, um welche Aufgabe oder welches Problem es in dem Artikel geht. Es ist am besten, Titel auf der Grundlage von Aktionen oder Benutzererwartungen zu verwenden. Halten Sie sie kurz und suchfreundlich, indem Sie bestimmte Schlüsselwörter einschließen, und vermeiden Sie die Verwendung von Fachbegriffen, die nicht notwendig sind. Hier sind einige der gebräuchlichsten Titel von Wissensdatenbank-Artikeln, die Sie verwenden können:</p> <p><em>“Anfangen mit …”</em></p> <p><em>“Neues Benutzerhandbuch”</em></p> <p><em>“Ein Leitfaden zu …”</em></p> <p><em>“Einführung zu …”</em></p> <p><em>“So richten Sie Ihre …”</em></p> <p><em>“Wie man repariert …”</em></p> <p><em>“Ihr Konto verwalten”</em></p> <p><em>“Installieren Ihrer …”</em></p> <h3 class="wp-block-heading" id="h-keep-a-unified-structure"><strong>Beibehaltung einer einheitlichen Struktur</strong></h3> <p>Obwohl die Struktur je nach Art des Artikels variieren kann, würde ein typischer Knowledge-Base-Artikel eine kurze Einleitung, eine Beschreibung des Problems (falls zutreffend), eine Beschreibung der Schritte zur Durchführung der Aufgabe, eine Zusammenfassung des Ergebnisses und eine Auflistung verwandter Links enthalten. Längere Artikel können mit einem Inhaltsverzeichnis versehen sein, um den Lesern zu helfen, die Abschnitte zu finden, an denen sie interessiert sind, und unnötige Informationen zu überspringen.</p> <h3 class="wp-block-heading" id="h-easy-to-read-formatting"><strong>Leicht lesbare Formatierung</strong></h3> <p>Wenn es um die Formatierung Ihrer Artikel in der Wissensdatenbank geht, ist Einfachheit der Schlüssel. Um Ihren Text leicht einscannbar zu machen, sollten Sie in Erwägung ziehen:</p> <ul class="wp-block-list"><li>Unterteilung längerer Artikel in <strong> kurze Absätze</strong> mit verschiedenen Überschriften und Unterüberschriften;</li><li>Einschließlich eines <strong> Inhaltsverzeichnisses</strong> mit Anker-Links, so dass Benutzer direkt zu dem Abschnitt springen können, der für sie am relevantesten ist;</li><li>Die Verwendung von <strong>Aufzählungspunkten und nummerierten Listen</strong>, um Textblöcke aufzulösen und lesbarer zu machen;</li><li>Die Verwendung von <strong>fettgedrucktem, kursiv gedrucktem oder hervorgehobenem Text</strong>, um die Aufmerksamkeit des Lesers auf Schlüsselinformationen zu lenken.</li></ul> <h3 class="wp-block-heading" id="h-add-visuals"><strong>Bildmaterial hinzufügen</strong></h3> <p>Wenn Sie Ihre Benutzer durch eine Schritt-für-Schritt-Anleitung führen, können Sie Ihre Anweisungen klarer gestalten, indem Sie Screenshots, GIFs, Videos oder was auch immer Ihren Lesern helfen könnte, den Inhalt leichter zu verdauen. Wenn Sie aufgabenorientierte Texte verfassen, sind visuelle Darstellungen ein Muss, da sie den Inhalt Ihrer Unterstützung bereichern und dazu beitragen, die Benutzer zu beschäftigen. </p> <div class="wp-block-image"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2020/02/Canva-knowledge-base-example.png" data-lightbox="gallery" title="App - Uploads - 2020 - 02 - Canva Knowledge Base Example.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.de/wp/urlslab-download/d5476940067dc323cc9d711550ce636f/Canva-knowledge-base-example-1024x590.png.webp 1024w, https://www.liveagent.de/wp/urlslab-download/121784244b88b15e35bc02a601c5ebb7/Canva-knowledge-base-example-300x173.png.webp 300w, https://www.liveagent.de/wp/urlslab-download/1c55c10e75acd43b7c21a8cbed535aea/Canva-knowledge-base-example-768x442.png.webp 768w, https://www.liveagent.de/wp/urlslab-download/944ba347b29c42a573e6db6392628c78/Canva-knowledge-base-example-87x50.png.webp 87w, https://www.liveagent.de/wp/urlslab-download/64c20d7a17db06944ed3168332644ecf/Canva-knowledge-base-example-43x25.png.webp 43w, https://www.liveagent.de/wp/urlslab-download/92223d57518de3c153e9e3697c1cd2a7/Canva-knowledge-base-example-582x335.png.webp 582w, https://www.liveagent.de/wp/urlslab-download/51998b50a74ec8c8c8db8ad14eabccbc/Canva-knowledge-base-example-695x400.png.webp 695w, https://www.liveagent.de/wp/urlslab-download/975bc81d14a477be77496652dbfe2238/Canva-knowledge-base-example-185x107.png.webp 185w, https://www.liveagent.de/wp/urlslab-download/51df7e359cd225e65357f31cf2d60ac6/Canva-knowledge-base-example-110x63.png.webp 110w, https://www.liveagent.de/wp/urlslab-download/777735d4073a09c1a2277b89428d6735/Canva-knowledge-base-example-485x279.png.webp 485w, https://www.liveagent.de/wp/urlslab-download/3129871ccc3207c755fe0fdc90da863e/Canva-knowledge-base-example.png.webp 1436w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.de/wp/urlslab-download/ffcdc73ab11c72368c2f468bc1869d26/Canva-knowledge-base-example-1024x590.png 1024w, https://www.liveagent.de/wp/urlslab-download/0a42a71443c72c942af66a03b1b430c9/Canva-knowledge-base-example-300x173.png 300w, https://www.liveagent.de/wp/urlslab-download/6af64b43102dd94d82fc9a8a75cbc915/Canva-knowledge-base-example-768x442.png 768w, https://www.liveagent.de/wp/urlslab-download/8ae2234f3615574cdaa82c51a706d264/Canva-knowledge-base-example-87x50.png 87w, https://www.liveagent.de/wp/urlslab-download/53fc9afabfceda19dd79c552c344ab69/Canva-knowledge-base-example-43x25.png 43w, https://www.liveagent.de/wp/urlslab-download/7876394c5eea0322fac4b0408122097d/Canva-knowledge-base-example-582x335.png 582w, https://www.liveagent.de/wp/urlslab-download/e2251924b44801bdca60809bc7868da6/Canva-knowledge-base-example-695x400.png 695w, https://www.liveagent.de/wp/urlslab-download/abc14f79a3474b2fff33e91f1d9e4071/Canva-knowledge-base-example-185x107.png 185w, https://www.liveagent.de/wp/urlslab-download/672df7b8e9caad3f123b689d7de71223/Canva-knowledge-base-example-110x63.png 110w, https://www.liveagent.de/wp/urlslab-download/0b4a9980fc2b5867f7ebc772889afa39/Canva-knowledge-base-example-485x279.png 485w, https://www.liveagent.de/wp/urlslab-download/ced429fd04905df3e2ea1e7fc690dce3/Canva-knowledge-base-example.png 1436w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.de/wp/urlslab-download/d5476940067dc323cc9d711550ce636f/Canva-knowledge-base-example-1024x590.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="590" alt="" class="wp-image-12250" data-src="https://www.liveagent.de/wp/urlslab-download/ffcdc73ab11c72368c2f468bc1869d26/Canva-knowledge-base-example-1024x590.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"></picture></a><figcaption>Ein Beispiel für eine Wissensbasis – mit freundlicher Genehmigung von Canva</figcaption></figure></div> <h3 class="wp-block-heading" id="h-include-further-reading-suggestions"><strong>Weitere Lesevorschläge einbeziehen</strong></h3> <p>Bieten Sie am Ende des Artikels weiterführende Links an, damit die Leser weitere hilfreiche Informationen finden können. Dies ist besonders wichtig, wenn Benutzer wahrscheinlich mehr über ein verwandtes Thema erfahren möchten oder wenn Ihr Artikel nur einen Aspekt einer größeren Anzahl von Aufgaben abdeckt.</p> <p><em>“Verwandte Artikel”</em></p> <p><em>“Weiterführende Lektüre”</em></p> <p><em>“Verwandte Links”</em></p> <p><em>“Vielleicht mögen Sie auch”</em></p> <h2 class="wp-block-heading" id="h-knowledge-base-article-templates"><strong>Wissensdatenbank-Artikelvorlagen</strong></h2> <p>Sind Sie sich noch unsicher? Keine Sorge, wir haben einige Vorlagen für Wissensdatenbank-Artikel erstellten, die Sie sofort einsetzen können!</p> <h3 class="wp-block-heading" id="h-faq-template"><strong>FAQ</strong>-Vorlage</h3> <p>Häufig gestellte Fragen sind ein wichtiger Teil jeder Wissensbasis, da sie die am häufigsten gestellten Fragen betreffen.</p> <div class="Copy"> <div class="textarea-pseudo"> <p>Title: Frequently Asked Questions<br> Table of contents:<br> Section 1 (e.g. General Questions)<br> Question 1 (e.g. What is Company’s Product X?)<br> Question 2 (e.g. What are the benefits of Product X?)<br> Etc.<br> Section 2 (e.g. Features)<br> Question 1 (e.g. What features are included in the BASIC, PREMIUM, and PRO plans?)<br> Question 2 (e.g. What features does the trial include?)<br> Etc.<br> Section 3 (e.g. Billing Questions)<br> Question 1 (e.g. What is the monthly fee?)<br> Question 2 (e.g. How do I upgrade/ downgrade my subscription plan?)<br> Etc.<br> Answers:<br> Section 1<br> Question 1<br> Answer 1<br> Question 2<br> Answer 2<br> Etc.<br> Section 2<br> Question 1<br> Answer 1<br> Question 2<br> Answer 2<br> Etc.<br> Section 3<br> Question 1<br> Answer 1<br> Question 2<br> Answer 2<br> Etc.</p> <p> </p></div> <button class="Button Button--outline Button--copy"><span>In die Zwischenablage kopieren</span></button> </div> <h3 class="wp-block-heading" id="h-how-to-knowledge-base-article-template"><strong>How-To-Artikel in der Wissensdatenbank</strong>-Vorlage</h3> <p>How-to-Artikel helfen Benutzern bei der Lösung von Problemen, die sie mit Ihren Produkten oder Dienstleistungen haben. Die Artikel sind in der Regel kurz, aber sehr spezifisch und bieten eine einfache Schritt-für-Schritt-Anleitung zur Durchführung einer bestimmten Aufgabe. </p> <div class="Copy"> <div class="textarea-pseudo"> <p>How to [Name of Task]</p> <p>Task: [Brief description of a task to be completed]</p> <p>(e.g. “By following the instructions, you’ll be able to …”<br> “This article will help you set up your …”<br> “The following guide will provide you with instructions on how to install …”)</p> <p>Prerequisites (if applicable): [Brief description of which products/features/customers the task does/doesn’t apply to]</p> <p>[Instructions:]</p> <p>[Step 1]<br> [Step 2]<br> [Step 3]<br> [Etc. ]</p> <p>Outcome: [Brief description of what should be possible once the task is completed]</p> <p>Further Reading:<br> Related articles with links</p> <p> </p></div> <button class="Button Button--outline Button--copy"><span>In die Zwischenablage kopieren</span></button> </div> <h3 class="wp-block-heading" id="h-troubleshooting-article-template"><strong>Artikel zur Fehlerbehebung</strong>-Vorlage</h3> <p>Fehlerbehebungsartikel sollen den Benutzern helfen, komplexere Probleme zu lösen, die sie möglicherweise mit Ihren Produkten oder Dienstleistungen haben. Sie ähneln sehr den How-To-Artikeln, jedoch konzentrieren sie sich auf die Bereitstellung von Lösungen, wenn etwas schief läuft, und nicht darauf, Benutzer darüber aufzuklären, wie sie eine Aufgabe erledigen oder wie sie das Beste aus einer bestimmten Produktfunktion herausholen können.</p> <div class="Copy"> <div class="textarea-pseudo"> <p>Title: [Problem name]</p> <p>Problem: [Brief description of the problem to be addressed]</p> <p>Overview of possible solutions</p> <p>[Solutions:]</p> <p>[Solution 1]<br> [Solution 2]<br> [Solution 3]<br> [Etc. ]</p> <p>Outcome: [Brief description of how to confirm the problem is solved]</p> <p>Alternatives: [Explaining the next steps if the problem isn’t solved]</p> <p>(e.g. “If none of these actions work, please call our customer support at (number) or start a <a href="https://www.liveagent.de/live-chat-software/" title='Steigern Sie das Kundenengagement mit LiveAgent! Schneller Live-Chat, 24/7 Support, keine Kreditkarte nötig. Jetzt 30 Tage kostenlos testen!"' hreflang="de-DE" onover-preload="1">live chat</a>.”<br> “If none of the described steps helped, please send us an email at (email) or call our tech support at (number).”)</p> <p>Further Reading:<br> Related articles with links</p> <p> </p></div> <button class="Button Button--outline Button--copy"><span>In die Zwischenablage kopieren</span></button> </div> <h3 class="wp-block-heading" id="h-tool-description-template"><strong>Beschreibung des Werkzeugs</strong>-Vorlage</h3> <p>Artikel zur Werkzeugbeschreibung geben eine kurze Beschreibung dessen, was ein bestimmtes Produkt/eine bestimmte Dienstleistung ist. Anstatt Fragen zu beantworten oder Schritt-für-Schritt-Anleitungen zu geben, erklären sie den Lesern genau, wie das Produkt/die Dienstleistung funktioniert. Sie können auch einige Informationen über die Funktionen und Vorteile des Tools enthalten und erklären, warum es sich lohnt, es zu kaufen. </p> <div class="Copy"> <div class="textarea-pseudo"> <p>Title: [Product/ Service]<br> [Brief introduction of tool]<br> [Description of tool]<br> [Final tips/Additional information to note about the tool]<br> Further Reading: Related articles with links<br> </p></div> <button class="Button Button--outline Button--copy"><span>In die Zwischenablage kopieren</span></button> </div> <h3 class="wp-block-heading" id="h-user-guide-template"><strong>Benutzerhandbuch</strong>-Vorlage</h3> <p>Benutzeranleitungen oder Benutzerhandbücher sind in der Regel lange, detaillierte, umfassende Artikel, die eine vollständige Produkt- oder Dienstleistungsbeschreibung enthalten. Sie enthalten vollständige Informationen über die Verwendung jeder einzelnen <a href="https://www.liveagent.de/funktionen/live-chat-funktionen/" title="Steigern Sie Kundenbindung & Umsatz mit LiveAgent's schnellstem Live-Chat, über 15 Funktionen & 14-tägiger kostenloser Testversion!" hreflang="de-DE" onover-preload="1">Funktion</a>, um den Benutzern eine abgerundete Ausbildung über das Produkt oder die Dienstleistung zu bieten. Die meisten Benutzerhandbücher enthalten sowohl einen schriftlichen Leitfaden als auch zugehörige Bilder (Screenshots, Diagramme usw.).</p> <div class="Copy"> <div class="textarea-pseudo"> <br> Title: A Guide to [Product/ Service]<br> [Brief introduction of product/ service]<br> [Main Feature 1: Description]<br> [Sub-Feature 1: Description]<br> [Sub-Feature 2: Description]<br> [Sub-Feature 3: Description]<br> [Etc.]<br> [Main Feature 2: Description]<br> [Sub-Feature 1: Description]<br> [Sub-Feature 2: Description]<br> [Sub-Feature 3: Description]<br> [Etc.]<br> Further Reading:<br> Related articles with links <p> </p></div> <button class="Button Button--outline Button--copy"><span>In die Zwischenablage kopieren</span></button> </div> <h3 class="wp-block-heading" id="h-tutorial-template"><strong>Tutorial</strong>-Vorlage</h3> <p>Tutorials ähneln sehr den How-To-Artikeln mit Schritt-für-Schritt-Anleitungen, sie bieten jedoch tiefer gehende Informationen und enthalten nicht immer Schritte in chronologischer Reihenfolge. Ein Tutorial kann eine strukturierte, vollständige Erklärung darüber enthalten, was Benutzer mit einem bestimmten Produkt, einer Dienstleistung oder einer Funktion tun können, zusammen mit entsprechendem Bildmaterial (Screenshots, Videos usw.).</p> <div class="Copy"> <div class="textarea-pseudo"> <br> Title: What is [product/service/feature?] <p>Use case 1<br> Explanation<br> Screenshot/ video</p> <p>Tips to use it this way:<br> Tip 1<br> Tip 2</p> <p>Use case 2<br> Explanation<br> Screenshot/ video</p> <p>Tips to use it this way:<br> Tip 1<br> Tip 2</p> <p>Further Reading:<br> Related articles with links</p> <p> </p></div> <button class="Button Button--outline Button--copy"><span>In die Zwischenablage kopieren</span></button> </div> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.liveagent.de/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Ready to put our knowledge base article templates to use?</p> <p class="BlockDiscover__text">LiveAgent is the most reviewed and #1 rated help desk software for small to medium-sized businesses. Try building a knowledge base today with our free 14-day trial.<br> No credit card required.</p> <div class="BlockDiscover__buttons"> <a href="/testversion/" class="Button Button--knockout" title="Starten Sie Ihre 14-tägige kostenlose Testversion mit LiveAgent und erleben Sie alle Funktionen des Large-Plans ohne Verpflichtungen. Nutzen Sie Ihre Firmen-E-Mail für eine 30-tägige Testphase. Keine Kreditkarte erforderlich! Wählen Sie Ihre Region und erstellen Sie Ihr kostenloses Konto – der Einstieg in besseren Kundenservice war noch nie so einfach." hreflang="de-DE" onover-preload="1"> <span>Free Trial</span> </a> <a href="https://www.liveagent.de/demonstration/" class="Button Button--outline Button--outline__white" urlslab_href_old="/demo/" title="Erleben Sie LiveAgent in Aktion! Fordern Sie eine Demo an und entdecken Sie, wie unsere Software Ihnen hilft, Ihre Unternehmensziele zu erreichen, die Kundenzufriedenheit zu steigern und mehr Verkäufe zu generieren. Erhalten Sie Antworten auf all Ihre Fragen zu Preisen, Diensten und Funktionen." hreflang="de-DE" onover-preload="1"> <span>Planen Sie eine Demo</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.de/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <h2 class="wp-block-heading" id="h-knowledge-base-templates-frequently-asked-questions">Wissensdatenbank-Vorlagen – Häufig gestellte Fragen</h2> <h3 class="wp-block-heading" id="h-what-is-the-purpose-of-a-knowledge-base">Was ist der Zweck einer Wissensdatenbank?</h3> <p>Eine Wissensdatenbank ist ein Speicher an Wissen, dessen Zwecke es ist, Antworten auf Fragen verfügbar zu machen und Probleme zu lösen.</p> <h3 class="wp-block-heading" id="h-why-should-you-have-a-knowledge-base">Wieso sollten Sie eine Wissensdatenbank haben?</h3> <p>Eine Wissensdatenbank ist ein essentielles Tool für den Kundenservice und Support. Sie bietet Kunden durchsuchbares Wissen/Informationen über Lösungen für gängige Probleme.</p> <h3 class="wp-block-heading" id="h-what-type-of-knowledge-base-articles-should-you-have">Welche Art von Artikeln sollten Sie in Ihrer Wissensdatenbank haben?</h3> <p>Sie können die folgenden Artikelarten in Ihrer Wissensdatenbank zur Verfügung stellen: FAQ-Artikel helfen dabei, gängige Fragen im Kundenservice zu beantworten. Tipp-Artikel bieten schnelle Tipps für den Umgang mit häufigen Kundenservice-Problemen. How-To-Artikel bieten Schritt-für-Schritt-Anleitungen für die Durchführung einer bestimmten Aufgabe an. Warnungsartikel informieren Kunden über potenzielle Gefahren und Probleme.</p> { “@context”: “https://schema.org”, “@type”: “FAQPage”, “mainEntity”: [{ “@type”: “Question”, “name”: “Was ist der Zweck einer Wissensdatenbank?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “AEine Wissensdatenbank ist ein Speicher an Wissen, dessen Zwecke es ist, Antworten auf Fragen verfügbar zu machen und Probleme zu lösen.” } }, { “@type”: “Question”, “name”: “Wieso sollten Sie eine Wissensdatenbank haben?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Eine Wissensdatenbank ist ein essentielles Tool für den Kundenservice und Support. Sie bietet Kunden durchsuchbares Wissen/Informationen über Lösungen für gängige Probleme.” } }, { “@type”: “Question”, “name”: “Welche Art von Artikeln sollten Sie in Ihrer Wissensdatenbank haben?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Sie können die folgenden Artikelarten in Ihrer Wissensdatenbank zur Verfügung stellen: FAQ-Artikel helfen dabei, gängige Fragen im Kundenservice zu beantworten. Tipp-Artikel bieten schnelle Tipps für den Umgang mit häufigen Kundenservice-Problemen. How-To-Artikel bieten Schritt-für-Schritt-Anleitungen für die Durchführung einer bestimmten Aufgabe an. Warnungsartikel informieren Kunden über potenzielle Gefahren und Probleme.” } }] } <div class="Post__buttons"> <a href="/email-vorlagen/" class="Button Button--outline Button--back" title="Kostenlose E-Mail-Vorlagen für Kundenservice, Marketing & mehr. Steigern Sie Effizienz, Kundenzufriedenheit & Kommunikation. Jetzt entdecken!" hreflang="de-DE" onover-preload="1"><span>Zurück zu den Vorlagen</span></a> <a href="/testversion/" class="Button Button--full" title="Starten Sie Ihre 14-tägige kostenlose Testversion mit LiveAgent und erleben Sie alle Funktionen des Large-Plans ohne Verpflichtungen. Nutzen Sie Ihre Firmen-E-Mail für eine 30-tägige Testphase. Keine Kreditkarte erforderlich! Wählen Sie Ihre Region und erstellen Sie Ihr kostenloses Konto – der Einstieg in besseren Kundenservice war noch nie so einfach." hreflang="de-DE" onover-preload="1"> <span>KOSTENLOSES Konto erstellen</span> </a> </div> <div class="Post__content__resources"> <div class="Post__sidebar__title h4">Zum Thema passende Artikel</div> <div class="SimilarSources"> <div class="urlslab-rel-res-items urlslab-rel-res-design-default urlslab-rel-res-items-with-image urlslab-rel-res-items-with-summary flowhunt-skip"><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.de/email-vorlagen/live-chat/" title="Der Live Chat ist immer noch der beliebteste digitale Kundenkommunikationskanal. Sehen Sie sich unsere kostenlosen Live-Chat-Vorlagen an und versenden Sie sie sofort." hreflang="de-DE" onover-preload="1"><img alt="Der Live Chat ist immer noch der beliebteste digitale Kundenkommunikationskanal. Sehen Sie sich unsere kostenlosen Live-Chat-Vorlagen an und versenden Sie sie sofort." data-src="https://assets.flowhunt.io/screenshots/f715a91c0041040a/9e3f65296366f3da/1729060403_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.de/email-vorlagen/live-chat/" title="Der Live Chat ist immer noch der beliebteste digitale Kundenkommunikationskanal. Sehen Sie sich unsere kostenlosen Live-Chat-Vorlagen an und versenden Sie sie sofort." hreflang="de-DE" onover-preload="1">Live Chat Vorlagen</a></p><p class="urlslab-rel-res-item-summary">Der Live Chat ist immer noch der beliebteste digitale Kundenkommunikationskanal. Sehen Sie sich unsere kostenlosen Live-Chat-Vorlagen an und versenden Sie sie sofort.</p><a href="https://www.liveagent.de/email-vorlagen/live-chat/" title="Der Live Chat ist immer noch der beliebteste digitale Kundenkommunikationskanal. Sehen Sie sich unsere kostenlosen Live-Chat-Vorlagen an und versenden Sie sie sofort." class="urlslab-rel-res-item-arrow" hreflang="de-DE" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.de/email-vorlagen/wissensdatenbank-schwierige-fragen-beantworten/" title="LiveAgent hat kostenlose, gebrauchsfertige Wissensdatenbank-E-Mail-Vorlagen für Unternehmen erstellt, die professionellen Kundenservice bereitstellen möchten." hreflang="de-DE" onover-preload="1"><img alt="LiveAgent hat kostenlose, gebrauchsfertige Wissensdatenbank-E-Mail-Vorlagen für Unternehmen erstellt, die professionellen Kundenservice bereitstellen möchten." data-src="https://assets.flowhunt.io/screenshots/f715a91c0041040a/a87f2e9fec1d24df/1731537153_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.de/email-vorlagen/wissensdatenbank-schwierige-fragen-beantworten/" title="LiveAgent hat kostenlose, gebrauchsfertige Wissensdatenbank-E-Mail-Vorlagen für Unternehmen erstellt, die professionellen Kundenservice bereitstellen möchten." hreflang="de-DE" onover-preload="1">Wissensdatenbank: Schwierige Fragen beantworten</a></p><p class="urlslab-rel-res-item-summary">Erstellen Sie eine effektive Wissensdatenbank mit LiveAgent, um schwierige Kundenfragen logisch und klar zu beantworten.</p><a href="https://www.liveagent.de/email-vorlagen/wissensdatenbank-schwierige-fragen-beantworten/" title="LiveAgent hat kostenlose, gebrauchsfertige Wissensdatenbank-E-Mail-Vorlagen für Unternehmen erstellt, die professionellen Kundenservice bereitstellen möchten." class="urlslab-rel-res-item-arrow" hreflang="de-DE" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.de/email-vorlagen/help-desk/" title="Fällt es Ihnen schwer, die richtigen Worte zu finden? Verwenden Sie sofort unsere 10 sorgfältig gestalteten Helpdesk-Vorlagen für jede Gelegenheit" hreflang="de-DE" onover-preload="1"><img alt="Fällt es Ihnen schwer, die richtigen Worte zu finden? Verwenden Sie sofort unsere 10 sorgfältig gestalteten Helpdesk-Vorlagen für jede Gelegenheit" data-src="https://assets.flowhunt.io/screenshots/f715a91c0041040a/b0c17ce13b6b7a04/1729059362_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.de/email-vorlagen/help-desk/" title="Fällt es Ihnen schwer, die richtigen Worte zu finden? Verwenden Sie sofort unsere 10 sorgfältig gestalteten Helpdesk-Vorlagen für jede Gelegenheit" hreflang="de-DE" onover-preload="1">Helpdesk-Vorlagen</a></p><p class="urlslab-rel-res-item-summary">Effizienter Support mit LiveAgent: Nutzen Sie vordefinierte Helpdesk-Vorlagen für bessere Leistung und höhere Kundenzufriedenheit.</p><a href="https://www.liveagent.de/email-vorlagen/help-desk/" title="Fällt es Ihnen schwer, die richtigen Worte zu finden? Verwenden Sie sofort unsere 10 sorgfältig gestalteten Helpdesk-Vorlagen für jede Gelegenheit" class="urlslab-rel-res-item-arrow" hreflang="de-DE" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.de/email-vorlagen/startvorlagen/" title="Erfahren Sie, wie Sie die perfekten Startvorlagen für Artikel in Ihrer Wissensdatenbank verfassen können. Der Schüssel? Kurz, aber informativ." hreflang="de-DE" onover-preload="1"><img alt="Erfahren Sie, wie Sie die perfekten Startvorlagen für Artikel in Ihrer Wissensdatenbank verfassen können. Der Schüssel? Kurz, aber informativ." data-src="https://www.liveagent.de/wp/urlslab-download/8a1d9a5fe6e108396f7384282e54dce4/1728984610_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.de/email-vorlagen/startvorlagen/" title="Erfahren Sie, wie Sie die perfekten Startvorlagen für Artikel in Ihrer Wissensdatenbank verfassen können. Der Schüssel? Kurz, aber informativ." hreflang="de-DE" onover-preload="1">Wissensdatenbank: Startvorlagen</a></p><p class="urlslab-rel-res-item-summary">Verbessern Sie Ihren Kundenservice mit Wissensdatenbank-Startvorlagen. Erstellen Sie effektive FAQ- und How-To-Artikel.</p><a href="https://www.liveagent.de/email-vorlagen/startvorlagen/" title="Erfahren Sie, wie Sie die perfekten Startvorlagen für Artikel in Ihrer Wissensdatenbank verfassen können. Der Schüssel? Kurz, aber informativ." class="urlslab-rel-res-item-arrow" hreflang="de-DE" onover-preload="1"></a></div></div></div> </div> </div> </div> </div> </div> </div> </div> <section class="GoodHands hidden "> <div class="wrapper"> <div class="GoodHands__text"> <h3 id="h-you-will-bein-good-hands">You will be<br>in Good Hands!</h3> <p>Join our community of happy clients and provide excellent customer support with LiveAgent.</p> <div class="Buttons"> <a href="/demonstration/" onclick="ga( 'send', 'event', 'Demo bar Button', 'start', 'Schedule a demo' )" class="Button Button--full" title="Erleben Sie LiveAgent in Aktion! 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LiveAgent optimiert Support, senkt Kosten & bietet 24/7-Lösungen wie Chatbots & Wissensdatenbanken." hreflang="de-DE" onover-preload="1">Selbstbedienungssoftware</a></li> <li id="menu-item-970815"><a href="https://www.liveagent.de/eingehende-callcentersoftware/" title="Entdecken Sie die besten Inbound-Callcenter-Software 2024! Optimieren Sie Kundenservice mit IVR, Automatisierung & Omnichannel-Lösungen." hreflang="de-DE" onover-preload="1">Inbound-Callcenter-Software</a></li> <li id="menu-item-970817"><a href="https://www.liveagent.de/beschwerdemanagementsoftware/" title="Effizientes Kundenbeschwerdemanagement mit LiveAgent: Ticketing, Live-Chat, Callcenter & Skalierbarkeit. Perfekt für optimierten Kundenservice!" hreflang="de-DE" onover-preload="1">Beschwerdenmanagementsystem</a></li> <li id="menu-item-970818"><a href="https://www.liveagent.de/blog/beste-kundenportal-software/" title='Entdecken Sie die 25 besten Kundenportal-Softwarelösungen 2024! 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