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<!DOCTYPE html>  <html class="content-platform-support" lang="en-US" itemscope> <head> <title>Remove product access for users | Atlassian Support</title>   <script src="https://atl-onetrust-wrapper.atlassian.com/assets/atl-onetrust-wrapper.min.js" type="text/javascript" data-domain="266b339b-197a-46d0-a605-808d1b1feb41" data-test="false" data-geofence="false" data-sync="true" ></script>  <script> window.sentryOnLoad = function () { console.log('Initializing Sentry...'); Sentry.init({ release: 'a01a43f6055d62827dd6b5b1042317e07b9069d8', environment: 'production', }); console.log("Sentry is initialized for 'production' environment and 'a01a43f6055d62827dd6b5b1042317e07b9069d8' release."); }; </script> <script src="https://js.sentry-cdn.com/58cc8f6260224318b0e9c5e635d9dbf4.min.js" crossorigin="anonymous" data-lazy="no"></script> <script> // These are the env variables that the frontend needs window.contentfulSpaceId = "zsv3d0ugroxu"; window.CCG_DETAILS_URL = "https://support.atlassian.com/gateway/api/customer-context/customer/details"; window.CONTENTFUL_ENV = "master"; window.LOGOUT_URL = "https://id.atlassian.com/logout"; window.CONTACT_FORMS_MANIFEST = "https://support-form-app-ui.prod-east.frontend.public.atl-paas.net/assets/asset-manifest.json"; window.SEGMENT_KEY = "ycih1ygfsk"; window.LD_CLIENT_SDK_KEY = "5d2416de0d7d7c0763fc77c5"; window.BANNERMAN_MANIFEST = "https://bannerman.us-east-1.prod.public.atl-paas.net/asset-manifest.json"; window.SAC_CST_TOKEN_COOKIE_NAME = "cloud.session.token"; window.SAC_OIDC_TOKEN_COOKIE_NAME = "sac_oidc_token"; window.SAC_BASE_URL = "https://support.atlassian.com"; window.CSM_CHAT_WIDGET_BASE_URL = "https://jcs-chat-widget.atlassian.com"; window.MY_REQUESTS_APP_MANIFEST_URL = "https://customer-support-portal.prod.atl-paas.net/asset-manifest.json"; window.CST_STATIC_FORMS_URL = "https://support-forms.atlassian.com"; window.CST_STATIC_FORMS_MANIFEST_URL = "https://support-forms.atlassian.com/asset-manifest.json"; window.ID_AUTH_URL = "https://id.atlassian.com"; window.CONFLUENCE_URL = "https://confluence.atlassian.com"; window.GRAPHQL_URL = "http://graphql-gateway.mesh:20019" window.STATSIG_CLIENT_API_KEY = "659383a9-602f-4a53-a80e-f8882b294b80" window.MICROS_ENVTYPE = "prod" window.CSP_REQUESTS_APP_MANIFEST_URL_BIFROST = "https://csp-mono-repo-ui.prod-east.frontend.public.atl-paas.net/assets/asset-manifest.json" window.CSP_REQUESTS_APP_MANIFEST_URL = "https://csp-ui.prod-east.frontend.public.atl-paas.net/assets/asset-manifest.json" window.__APP_INITIAL_STATE__ = /* <sl:translate_generic_json> */ { sl_translate: "title, description, shortDescription, sacHomeDescription, productSupportHomeDescription, sectionOverview, shortTitle, topicTitle, buttonText, linkLabel, productBlurb, tagline, subhead, metaDescription, supportTitle, internalTitle", entry: {"id":"4ZNXOu8VDYHZMEMdw3ZjkA","lastPublished":"2024-06-27T18:09:08.739Z","firstPublishedAt":"2022-03-15T03:57:59.654Z","type":"topic","topicType":"Procedure","topicTitle":"Remove product access for users","description":"Remove/revoke access to a product for existing users.","metaDescription":"Remove and revoke existing users and groups product access, remove product access for admins, remove a users product access.","publishTo":["support.atlassian.com (SAC)"],"ownershipTeam":null,"featuredVideo":null,"taxonomyUserRoleRef":[],"body":"<div class='adf__content'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div style='position:absolute;height:0;width:100%'><object data='about:blank' type='text/html' style='position:absolute;height:0;width:100%' aria-hidden='true' tabindex='-1'></object></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><p data-renderer-start-pos='0'><strong>Which user management experience do you have? </strong></p><p data-renderer-start-pos='48'>To check, go to your organization at <a class='sc-gpHHfC prKHQ' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a> and select <strong>Directory</strong>. If the <strong>Users</strong> and <strong>Groups</strong> lists are found here, then you are using the centralized<strong> </strong>user management. <a class='sc-gpHHfC prKHQ' href='https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592' title='https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592'>Learn more about the centralized user management</a> </p></div></div></div></div></div></div><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='0'><strong>Original </strong></p></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='13'><strong>Centralized </strong></p></td></tr><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='31'>As a site administrator or organization admin, <strong>Users</strong> is found under <strong>Product site</strong>. </p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/7AevASHr0yJp0LZaXGBoxP/050831dc5ca1e93f856af1d68d33626c/old-user-management-experience_resized.png' alt='Original user management png'></div></div></div></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='118'>As an organization admin, <strong>Users</strong> is found under <strong>Directory </strong>tab.</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/3ZO4fm5kzHU2GqRPapsy4A/ccb8ac39f53f83d7dcfddbaeb70cedf7/New-user-management_resized.png' alt='Centralized user management png'></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='188'> </p></div></div></div></div></div></div><p data-renderer-start-pos='2'>Jump to the</p><ul class='ak-ul'><li><p data-renderer-start-pos='15'><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/user-management/docs/remove-product-access-for-users#Centralized-user-management-content' title='https://support.atlassian.com/user-management/docs/remove-product-access-for-users#Centralized-user-management-content'>Centralized user management content</a></p></li><li><p data-renderer-start-pos='54'><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/user-management/docs/remove-product-access-for-users#Original-user-management-content' title='https://support.atlassian.com/user-management/docs/remove-product-access-for-users#Original-user-management-content'>Original user management content</a></p></li></ul><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><hr><h2 id='Centralized-user-management-content'>Centralized user management content</h2></div></div></div></div></div></div><p data-renderer-start-pos='93'>Groups are the fastest way to remove access to a product for multiple users at the same time. You can also remove an individual user’s access by removing them from all the groups that grant access to that product.</p><p data-renderer-start-pos='308'>An organization admin is able to update groups to remove product access for users. A user access admin can also do this, but they can’t update groups that give access to products they don’t administer.</p><p data-renderer-start-pos='511'><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/user-management/docs/troubleshoot-issues-related-to-managing-groups/' title='https://support.atlassian.com/user-management/docs/troubleshoot-issues-related-to-managing-groups/'>Learn about common problems for user access admins managing groups</a></p><div style='background:#FFFAE6' class='ak-editor-panel' data-panel-type='warning'><span style='color:#FF991F' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel warning'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill-rule='evenodd'><path d='M12.938 4.967c-.518-.978-1.36-.974-1.876 0L3.938 18.425c-.518.978-.045 1.771 1.057 1.771h14.01c1.102 0 1.573-.797 1.057-1.771L12.938 4.967z' fill='currentColor'></path><path d='M12 15a1 1 0 0 1-1-1V9a1 1 0 0 1 2 0v5a1 1 0 0 1-1 1m0 3a1 1 0 0 1 0-2 1 1 0 0 1 0 2' fill='inherit'></path></g></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='579'>You can’t remove a role from a default group unless you have at least one other another default group that grants that same role.</p><p data-renderer-start-pos='710'><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/user-management/docs/default-groups-and-permissions/' title='https://support.atlassian.com/user-management/docs/default-groups-and-permissions/'>Learn more about default groups and permissions</a></p></div></div><h3 id='Remove-product-access-for-multiple-users-in-a-group'>Remove product access for multiple users in a group</h3><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><p data-renderer-start-pos='0'><span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><path d='M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z'></path><circle cx='12' cy='7' r='4'></circle></g></svg></span></span></span></span></span><strong>Who can do this?</strong></p><ul class='ak-ul'><li><p data-renderer-start-pos='19'>Organization admins</p></li><li><p data-renderer-start-pos='42'>User access admins</p></li></ul></div></div></div></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='821'>To remove product access for multiple users in a group:</p><ol class='ak-ol'><li><p data-renderer-start-pos='878'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-gpHHfC prKHQ' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='883'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Products</strong></span></span></span> from the header.</p></li><li><p data-renderer-start-pos='905'>Find the product you want to remove from the group and select <strong>Manage access</strong>.</p></li><li><p data-renderer-start-pos='985'>Here you’ll see a list of all the groups that grant access to that product. </p></li><li><p data-renderer-start-pos='1065'>Find the group you want to remove product access from and select the <strong>More </strong>menu (⋯).</p></li><li><p data-renderer-start-pos='1152'>Select <strong>Remove group from product</strong>.</p></li></ol><div style='background:#FFFAE6' class='ak-editor-panel' data-panel-type='warning'><span style='color:#FF991F' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel warning'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill-rule='evenodd'><path d='M12.938 4.967c-.518-.978-1.36-.974-1.876 0L3.938 18.425c-.518.978-.045 1.771 1.057 1.771h14.01c1.102 0 1.573-.797 1.057-1.771L12.938 4.967z' fill='currentColor'></path><path d='M12 15a1 1 0 0 1-1-1V9a1 1 0 0 1 2 0v5a1 1 0 0 1-1 1m0 3a1 1 0 0 1 0-2 1 1 0 0 1 0 2' fill='inherit'></path></g></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='1191'>Users will continue to have access to your product if they’re in other groups that grant access to that product. You’ll either need to remove product access from these groups or from the individual user.</p></div></div><h3 id='Remove-access-for-multiple-products-from-a-group'>Remove access for multiple products from a group</h3><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><p data-renderer-start-pos='0'><span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><path d='M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z'></path><circle cx='12' cy='7' r='4'></circle></g></svg></span></span></span></span></span><strong>Who can do this?</strong></p><ul class='ak-ul'><li><p data-renderer-start-pos='19'>Organization admins</p></li><li><p data-renderer-start-pos='42'>User access admins</p></li></ul></div></div></div></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='1455'>To remove access for multiple products from a group:</p><ol class='ak-ol'><li><p data-renderer-start-pos='1509'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-gpHHfC prKHQ' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='1514'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Directory</strong> > <strong>Groups</strong>.</span></span></span></p></li><li><p data-renderer-start-pos='1519'>Find the group you want to remove product access from and select <strong>Show details</strong>.</p></li><li><p data-renderer-start-pos='1601'>From the group details page, under <strong>Group product access, </strong>select the<strong> More </strong>menu (⋯)<strong> </strong>next to the product and select <strong>Remove product from group</strong>. </p></li><li><p data-renderer-start-pos='1745'>Select <strong>Remove from group</strong> to confirm. </p></li></ol><h3 id='Remove-product-access-for-an-individual-user'>Remove product access for an individual user</h3><p data-renderer-start-pos='1834'>An organization admin can remove product access for an individual user. </p><p data-renderer-start-pos='1908'>A user access admin can also do this, but only for products they administer. Similarly, user access admins won’t be able to remove product access if an individual user’s product access is granted through a group that gives access to other products the user access admin doesn’t administer. <a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/user-management/docs/troubleshoot-issues-related-to-managing-groups/' title='https://support.atlassian.com/user-management/docs/troubleshoot-issues-related-to-managing-groups/'>Learn about common problems for user access admins managing groups</a></p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><p data-renderer-start-pos='0'><span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><path d='M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z'></path><circle cx='12' cy='7' r='4'></circle></g></svg></span></span></span></span></span><strong>Who can do this?</strong></p><ul class='ak-ul'><li><p data-renderer-start-pos='19'>Organization admins</p></li><li><p data-renderer-start-pos='42'>User access admins</p></li></ul></div></div></div></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='2273'>To remove product access for an individual user:</p><ol class='ak-ol'><li><p data-renderer-start-pos='2323'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-gpHHfC prKHQ' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='2328'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Directory</strong> > <strong>Users</strong>.</span></span></span></p></li><li><p data-renderer-start-pos='2333'>Select the user’s name to open their details page.</p></li><li><p data-renderer-start-pos='2387'>Under <strong>Products</strong>, find the product you want to remove access to and select the <strong>More </strong>menu (⋯).</p></li><li><p data-renderer-start-pos='2482'>Select <strong>Remove product access</strong>. This removes the user from all groups that grant access to that product.</p></li></ol><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='2590'>If the user is an organization admin, you’ll need to remove their admin permissions first. Select <strong>Update organization role</strong> from the user’s details page and remove their admin permissions. You can then follow the steps above to remove their product access. </p><p data-renderer-start-pos='2848'><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/user-management/docs/give-users-admin-permissions/' title='https://support.atlassian.com/user-management/docs/give-users-admin-permissions/'>Learn more about managing users' admin permissions</a></p></div></div><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><hr><h2 id='Original-user-management-content'>Original user management content</h2></div></div></div></div></div></div><p data-renderer-start-pos='2903'>Groups are the fastest way to remove access to a product for multiple users at the same time. You can also remove an individual user’s access by removing them from all the groups that grant access to that product.</p><h3 id='Remove-product-access-for-users-in-a-group'>Remove product access for users in a group</h3><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><h4 id='inlineExtension'><span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><path d='M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z'></path><circle cx='12' cy='7' r='4'></circle></g></svg></span></span></span></span></span>Who can do this?</h4><ul class='ak-ul'><li><p data-renderer-start-pos='19'>Organization admins</p></li><li><p data-renderer-start-pos='42'>Site admins</p></li></ul><p data-renderer-start-pos='59'> </p></div></div></div></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='3169'> To remove product access for users in a group:</p><ol class='ak-ol'><li><p data-renderer-start-pos='3218'>Go to your site's <strong>Admin</strong> at <a class='sc-gpHHfC prKHQ' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. If you're a site administrator for multiple sites or an organization admin, select the site's name and URL.</p></li><li><p data-renderer-start-pos='3377'>Select <strong>Product access</strong> under <strong>Site settings</strong> in the side navigation. </p></li><li><p data-renderer-start-pos='3447'>From the <strong>Product access</strong> tab, find the product you want to remove from the group. For example, Confluence.</p></li><li><p data-renderer-start-pos='3556'>Here you can see an overview of all the groups that grant users access to your product. By default you’ll generally see at least two types of groups: </p><ol class='ak-ol'><li><p data-renderer-start-pos='3708'>Admin groups – typically named<em> site-admins </em>or <em>administrator. </em>Note that for some products, like Confluence, these admin groups also grant product access to its group members. </p></li><li><p data-renderer-start-pos='3886'>A group marked the <strong>default access group</strong>. You can’t remove product access from these groups unless you set another group as the default access group. </p></li></ol></li><li><p data-renderer-start-pos='4043'>Select the <strong>More </strong>menu (<strong>⋯</strong>) next to the group that no longer needs product access.</p></li><li><p data-renderer-start-pos='4126'>Select <strong>Remove group</strong>.</p></li></ol><div style='background:#FFFAE6' class='ak-editor-panel' data-panel-type='warning'><span style='color:#FF991F' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel warning'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill-rule='evenodd'><path d='M12.938 4.967c-.518-.978-1.36-.974-1.876 0L3.938 18.425c-.518.978-.045 1.771 1.057 1.771h14.01c1.102 0 1.573-.797 1.057-1.771L12.938 4.967z' fill='currentColor'></path><path d='M12 15a1 1 0 0 1-1-1V9a1 1 0 0 1 2 0v5a1 1 0 0 1-1 1m0 3a1 1 0 0 1 0-2 1 1 0 0 1 0 2' fill='inherit'></path></g></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='4152'>Users will continue to have access to your product if they’re in other groups that grant access to that product. You’ll either need to remove product access from these groups or from the individual user.</p></div></div><h3 id='Remove-product-access-for-an-individual-user.1'>Remove product access for an individual user</h3><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><h4 id='inlineExtension'><span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><path d='M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z'></path><circle cx='12' cy='7' r='4'></circle></g></svg></span></span></span></span></span>Who can do this?</h4><ul class='ak-ul'><li><p data-renderer-start-pos='19'>Organization admins</p></li><li><p data-renderer-start-pos='42'>Site admins</p></li></ul><p data-renderer-start-pos='59'> </p></div></div></div></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='4412'>To remove product access for an individual user:</p><ol class='ak-ol'><li><p data-renderer-start-pos='4462'>Go to your site's <strong>Admin</strong> at <a class='sc-gpHHfC prKHQ' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. If you're an admin for multiple sites or an organization admin, select the site's name and URL to open the Admin for that site.</p></li><li><p data-renderer-start-pos='4641'>Select <strong>Users</strong> under <strong>User management </strong>in the side navigation. </p></li><li><p data-renderer-start-pos='4704'>Select the user’s name to open their details page. </p></li><li><p data-renderer-start-pos='4759'>Turn off the product's toggle to remove the user’s access. This removes the user from all groups that grant access to that product.</p></li></ol><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='4896'>If the user is an admin or a trusted user, you won’t be able to remove their product access this way. You’ll need to change their admin permissions first. </p><p data-renderer-start-pos='5053'><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/user-management/docs/give-users-admin-permissions/' title='https://support.atlassian.com/user-management/docs/give-users-admin-permissions/'>Learn more about managing users' admin permissions</a></p></div></div></div></div></div></div>","cacLastModifiedContent":null,"collectionId":"1wyovUUDO7kpFCzVpBs3Br","collections":[{"id":"5qmGrfpxELUaR6jcxS9tDw","pageType":"Documentation","title":"Manage your organization’s Atlassian accounts","description":"Gain control over your employee's Atlassian accounts.","url":"/user-management/docs/manage-your-organizations-atlassian-accounts/"},{"id":"32ZX9psaxNclZhRi8O6fH4","pageType":"Documentation","title":"Manage product users","description":"Administer users who access your products, whether or not you can manage their accounts.","url":"/user-management/docs/manage-product-users/"},{"id":"1wyovUUDO7kpFCzVpBs3Br","pageType":"Documentation","title":"Manage role and product permissions","description":"Give people product access and admin roles for your Atlassian cloud products.","url":"/user-management/docs/manage-role-and-product-permissions/"},{"id":"2Iin50hz2UKNIL6yYPZ5Mj","pageType":"Documentation","title":"Manage Jira Service Management customer accounts","description":null,"url":"/user-management/docs/manage-accounts-for-jira-service-management-customers/"}],"confluencePageId":null,"context":{"id":"1evq30NXmWxA5D5s5OCFHY","type":"contextTheme","docsHomeSlug":"/user-management/resources/","icon":{},"deployment":"Not Applicable","hubName":"User management"},"isCACContent":false,"pageType":"Documentation","relatedAppReferences":[],"tableOfContents":[{"title":"Centralized user management content","id":"Centralized-user-management-content"},{"title":"Remove product access for multiple users in a group","id":"Remove-product-access-for-multiple-users-in-a-group"},{"title":"Remove access for multiple products from a group","id":"Remove-access-for-multiple-products-from-a-group"},{"title":"Remove product access for an individual user","id":"Remove-product-access-for-an-individual-user"},{"title":"Original user management content","id":"Original-user-management-content"},{"title":"Remove product access for users in a group","id":"Remove-product-access-for-users-in-a-group"},{"title":"Remove product access for an individual user","id":"Remove-product-access-for-an-individual-user.1"}],"url":"/user-management/docs/remove-product-access-for-users/","versions":[],"bodyRenderedAdf":"<div class=\"adf__content\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div style=\"position:absolute;height:0;width:100%\"><object data=\"about:blank\" type=\"text/html\" style=\"position:absolute;height:0;width:100%\" aria-hidden=\"true\" tabindex=\"-1\"></object></div><div class=\"ak-renderer-wrapper sc-eLExRp bnrnIK\"><div></div><div class=\"sc-drMfKT epWcjw\"><div class=\"ak-renderer-document\"><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div class=\"text-fragment\" data-testid=\"text-fragment\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div class=\"ak-renderer-wrapper sc-eLExRp bnrnIK\"><div></div><div class=\"sc-drMfKT epWcjw\"><div class=\"ak-renderer-document\"><p data-renderer-start-pos=\"0\"><strong>Which user management experience do you have? </strong></p><p data-renderer-start-pos=\"48\">To check, go to your organization at <a class=\"sc-gpHHfC prKHQ\" href=\"http://admin.atlassian.com/\" title=\"http://admin.atlassian.com/\">admin.atlassian.com</a> and select <strong>Directory</strong>. If the <strong>Users</strong> and <strong>Groups</strong> lists are found here, then you are using the centralized<strong> </strong>user management. <a class=\"sc-gpHHfC prKHQ\" href=\"https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592\" title=\"https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592\">Learn more about the centralized user management</a> </p></div></div></div></div></div></div><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div class=\"text-fragment\" data-testid=\"text-fragment\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div class=\"ak-renderer-wrapper sc-eLExRp bnrnIK\"><div></div><div class=\"sc-drMfKT epWcjw\"><div class=\"ak-renderer-document\"><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><tbody><tr><td rowspan=\"1\" colSpan=\"1\"><p data-renderer-start-pos=\"0\"><strong>Original </strong></p></td><td rowspan=\"1\" colSpan=\"1\"><p data-renderer-start-pos=\"13\"><strong>Centralized </strong></p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\"><p data-renderer-start-pos=\"31\">As a site administrator or organization admin, <strong>Users</strong> is found under <strong>Product site</strong>. </p><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div style=\"text-align:center\"><img style=\"max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px\" src=\"//images.ctfassets.net/zsv3d0ugroxu/7AevASHr0yJp0LZaXGBoxP/050831dc5ca1e93f856af1d68d33626c/old-user-management-experience_resized.png\" alt=\"Original user management png\"/></div></div></div></td><td rowspan=\"1\" colSpan=\"1\"><p data-renderer-start-pos=\"118\">As an organization admin, <strong>Users</strong> is found under <strong>Directory </strong>tab.</p><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div style=\"text-align:center\"><img style=\"max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px\" src=\"//images.ctfassets.net/zsv3d0ugroxu/3ZO4fm5kzHU2GqRPapsy4A/ccb8ac39f53f83d7dcfddbaeb70cedf7/New-user-management_resized.png\" alt=\"Centralized user management png\"/></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos=\"188\"> </p></div></div></div></div></div></div><p data-renderer-start-pos=\"2\">Jump to the</p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"15\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://support.atlassian.com/user-management/docs/remove-product-access-for-users#Centralized-user-management-content\" title=\"https://support.atlassian.com/user-management/docs/remove-product-access-for-users#Centralized-user-management-content\">Centralized user management content</a></p></li><li><p data-renderer-start-pos=\"54\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://support.atlassian.com/user-management/docs/remove-product-access-for-users#Original-user-management-content\" title=\"https://support.atlassian.com/user-management/docs/remove-product-access-for-users#Original-user-management-content\">Original user management content</a></p></li></ul><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div class=\"text-fragment\" data-testid=\"text-fragment\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div class=\"ak-renderer-wrapper sc-eLExRp bnrnIK\"><div></div><div class=\"sc-drMfKT epWcjw\"><div class=\"ak-renderer-document\"><hr/><h2 id=\"Centralized-user-management-content\">Centralized user management content</h2></div></div></div></div></div></div><p data-renderer-start-pos=\"93\">Groups are the fastest way to remove access to a product for multiple users at the same time. You can also remove an individual user’s access by removing them from all the groups that grant access to that product.</p><p data-renderer-start-pos=\"308\">An organization admin is able to update groups to remove product access for users. A user access admin can also do this, but they can’t update groups that give access to products they don’t administer.</p><p data-renderer-start-pos=\"511\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://support.atlassian.com/user-management/docs/troubleshoot-issues-related-to-managing-groups/\" title=\"https://support.atlassian.com/user-management/docs/troubleshoot-issues-related-to-managing-groups/\">Learn about common problems for user access admins managing groups</a></p><div style=\"background:#FFFAE6\" class=\"ak-editor-panel\" data-panel-type=\"warning\"><span style=\"color:#FF991F\" class=\"ak-editor-panel__icon\"><span class=\"sc-cbkKFq cBngba\" role=\"img\" aria-label=\"Panel warning\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><g fill-rule=\"evenodd\"><path d=\"M12.938 4.967c-.518-.978-1.36-.974-1.876 0L3.938 18.425c-.518.978-.045 1.771 1.057 1.771h14.01c1.102 0 1.573-.797 1.057-1.771L12.938 4.967z\" fill=\"currentColor\"/><path d=\"M12 15a1 1 0 0 1-1-1V9a1 1 0 0 1 2 0v5a1 1 0 0 1-1 1m0 3a1 1 0 0 1 0-2 1 1 0 0 1 0 2\" fill=\"inherit\"/></g></svg></span></span><div class=\"ak-editor-panel__content\"><p data-renderer-start-pos=\"579\">You can’t remove a role from a default group unless you have at least one other another default group that grants that same role.</p><p data-renderer-start-pos=\"710\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://support.atlassian.com/user-management/docs/default-groups-and-permissions/\" title=\"https://support.atlassian.com/user-management/docs/default-groups-and-permissions/\">Learn more about default groups and permissions</a></p></div></div><h3 id=\"Remove-product-access-for-multiple-users-in-a-group\">Remove product access for multiple users in a group</h3><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><tbody><tr><td rowspan=\"1\" colSpan=\"1\"><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div class=\"text-fragment\" data-testid=\"text-fragment\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div class=\"ak-renderer-wrapper sc-eLExRp bnrnIK\"><div></div><div class=\"sc-drMfKT epWcjw\"><div class=\"ak-renderer-document\"><p data-renderer-start-pos=\"0\"><span><span><span role=\"presentation\"><span class=\"icon-extension\" data-testid=\"icon\" style=\"white-space:normal\"><span class=\"Icon__IconWrapper-dyhwwi-0 dqqHMN\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><g fill=\"currentColor\" fill-rule=\"evenodd\"><path d=\"M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z\"/><circle cx=\"12\" cy=\"7\" r=\"4\"/></g></svg></span></span></span></span></span><strong>Who can do this?</strong></p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"19\">Organization admins</p></li><li><p data-renderer-start-pos=\"42\">User access admins</p></li></ul></div></div></div></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos=\"821\">To remove product access for multiple users in a group:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"878\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Go to <a class='sc-gpHHfC prKHQ' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos=\"883\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Select <strong>Products</strong></span></span></span> from the header.</p></li><li><p data-renderer-start-pos=\"905\">Find the product you want to remove from the group and select <strong>Manage access</strong>.</p></li><li><p data-renderer-start-pos=\"985\">Here you’ll see a list of all the groups that grant access to that product. </p></li><li><p data-renderer-start-pos=\"1065\">Find the group you want to remove product access from and select the <strong>More </strong>menu (⋯).</p></li><li><p data-renderer-start-pos=\"1152\">Select <strong>Remove group from product</strong>.</p></li></ol><div style=\"background:#FFFAE6\" class=\"ak-editor-panel\" data-panel-type=\"warning\"><span style=\"color:#FF991F\" class=\"ak-editor-panel__icon\"><span class=\"sc-cbkKFq cBngba\" role=\"img\" aria-label=\"Panel warning\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><g fill-rule=\"evenodd\"><path d=\"M12.938 4.967c-.518-.978-1.36-.974-1.876 0L3.938 18.425c-.518.978-.045 1.771 1.057 1.771h14.01c1.102 0 1.573-.797 1.057-1.771L12.938 4.967z\" fill=\"currentColor\"/><path d=\"M12 15a1 1 0 0 1-1-1V9a1 1 0 0 1 2 0v5a1 1 0 0 1-1 1m0 3a1 1 0 0 1 0-2 1 1 0 0 1 0 2\" fill=\"inherit\"/></g></svg></span></span><div class=\"ak-editor-panel__content\"><p data-renderer-start-pos=\"1191\">Users will continue to have access to your product if they’re in other groups that grant access to that product. You’ll either need to remove product access from these groups or from the individual user.</p></div></div><h3 id=\"Remove-access-for-multiple-products-from-a-group\">Remove access for multiple products from a group</h3><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><tbody><tr><td rowspan=\"1\" colSpan=\"1\"><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div class=\"text-fragment\" data-testid=\"text-fragment\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div class=\"ak-renderer-wrapper sc-eLExRp bnrnIK\"><div></div><div class=\"sc-drMfKT epWcjw\"><div class=\"ak-renderer-document\"><p data-renderer-start-pos=\"0\"><span><span><span role=\"presentation\"><span class=\"icon-extension\" data-testid=\"icon\" style=\"white-space:normal\"><span class=\"Icon__IconWrapper-dyhwwi-0 dqqHMN\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><g fill=\"currentColor\" fill-rule=\"evenodd\"><path d=\"M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z\"/><circle cx=\"12\" cy=\"7\" r=\"4\"/></g></svg></span></span></span></span></span><strong>Who can do this?</strong></p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"19\">Organization admins</p></li><li><p data-renderer-start-pos=\"42\">User access admins</p></li></ul></div></div></div></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos=\"1455\">To remove access for multiple products from a group:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"1509\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Go to <a class='sc-gpHHfC prKHQ' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos=\"1514\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Select <strong>Directory</strong> > <strong>Groups</strong>.</span></span></span></p></li><li><p data-renderer-start-pos=\"1519\">Find the group you want to remove product access from and select <strong>Show details</strong>.</p></li><li><p data-renderer-start-pos=\"1601\">From the group details page, under <strong>Group product access, </strong>select the<strong> More </strong>menu (⋯)<strong> </strong>next to the product and select <strong>Remove product from group</strong>. </p></li><li><p data-renderer-start-pos=\"1745\">Select <strong>Remove from group</strong> to confirm. </p></li></ol><h3 id=\"Remove-product-access-for-an-individual-user\">Remove product access for an individual user</h3><p data-renderer-start-pos=\"1834\">An organization admin can remove product access for an individual user. </p><p data-renderer-start-pos=\"1908\">A user access admin can also do this, but only for products they administer. Similarly, user access admins won’t be able to remove product access if an individual user’s product access is granted through a group that gives access to other products the user access admin doesn’t administer. <a class=\"sc-gpHHfC prKHQ\" href=\"https://support.atlassian.com/user-management/docs/troubleshoot-issues-related-to-managing-groups/\" title=\"https://support.atlassian.com/user-management/docs/troubleshoot-issues-related-to-managing-groups/\">Learn about common problems for user access admins managing groups</a></p><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><tbody><tr><td rowspan=\"1\" colSpan=\"1\"><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div class=\"text-fragment\" data-testid=\"text-fragment\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div class=\"ak-renderer-wrapper sc-eLExRp bnrnIK\"><div></div><div class=\"sc-drMfKT epWcjw\"><div class=\"ak-renderer-document\"><p data-renderer-start-pos=\"0\"><span><span><span role=\"presentation\"><span class=\"icon-extension\" data-testid=\"icon\" style=\"white-space:normal\"><span class=\"Icon__IconWrapper-dyhwwi-0 dqqHMN\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><g fill=\"currentColor\" fill-rule=\"evenodd\"><path d=\"M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z\"/><circle cx=\"12\" cy=\"7\" r=\"4\"/></g></svg></span></span></span></span></span><strong>Who can do this?</strong></p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"19\">Organization admins</p></li><li><p data-renderer-start-pos=\"42\">User access admins</p></li></ul></div></div></div></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos=\"2273\">To remove product access for an individual user:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"2323\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Go to <a class='sc-gpHHfC prKHQ' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos=\"2328\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Select <strong>Directory</strong> > <strong>Users</strong>.</span></span></span></p></li><li><p data-renderer-start-pos=\"2333\">Select the user’s name to open their details page.</p></li><li><p data-renderer-start-pos=\"2387\">Under <strong>Products</strong>, find the product you want to remove access to and select the <strong>More </strong>menu (⋯).</p></li><li><p data-renderer-start-pos=\"2482\">Select <strong>Remove product access</strong>. This removes the user from all groups that grant access to that product.</p></li></ol><div style=\"background:#DEEBFF\" class=\"ak-editor-panel\" data-panel-type=\"info\"><span style=\"color:#0052CC\" class=\"ak-editor-panel__icon\"><span class=\"sc-cbkKFq cBngba\" role=\"img\" aria-label=\"Panel info\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><path d=\"M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z\" fill=\"currentColor\" fill-rule=\"evenodd\"/></svg></span></span><div class=\"ak-editor-panel__content\"><p data-renderer-start-pos=\"2590\">If the user is an organization admin, you’ll need to remove their admin permissions first. Select <strong>Update organization role</strong> from the user’s details page and remove their admin permissions. You can then follow the steps above to remove their product access. </p><p data-renderer-start-pos=\"2848\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://support.atlassian.com/user-management/docs/give-users-admin-permissions/\" title=\"https://support.atlassian.com/user-management/docs/give-users-admin-permissions/\">Learn more about managing users' admin permissions</a></p></div></div><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div class=\"text-fragment\" data-testid=\"text-fragment\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div class=\"ak-renderer-wrapper sc-eLExRp bnrnIK\"><div></div><div class=\"sc-drMfKT epWcjw\"><div class=\"ak-renderer-document\"><hr/><h2 id=\"Original-user-management-content\">Original user management content</h2></div></div></div></div></div></div><p data-renderer-start-pos=\"2903\">Groups are the fastest way to remove access to a product for multiple users at the same time. You can also remove an individual user’s access by removing them from all the groups that grant access to that product.</p><h3 id=\"Remove-product-access-for-users-in-a-group\">Remove product access for users in a group</h3><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><tbody><tr><td rowspan=\"1\" colSpan=\"1\"><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div class=\"text-fragment\" data-testid=\"text-fragment\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div class=\"ak-renderer-wrapper sc-eLExRp bnrnIK\"><div></div><div class=\"sc-drMfKT epWcjw\"><div class=\"ak-renderer-document\"><h4 id=\"[inlineExtension]Who-can-do-this?\"><span><span><span role=\"presentation\"><span class=\"icon-extension\" data-testid=\"icon\" style=\"white-space:normal\"><span class=\"Icon__IconWrapper-dyhwwi-0 dqqHMN\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><g fill=\"currentColor\" fill-rule=\"evenodd\"><path d=\"M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z\"/><circle cx=\"12\" cy=\"7\" r=\"4\"/></g></svg></span></span></span></span></span>Who can do this?</h4><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"19\">Organization admins</p></li><li><p data-renderer-start-pos=\"42\">Site admins</p></li></ul><p data-renderer-start-pos=\"59\"> </p></div></div></div></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos=\"3169\"> To remove product access for users in a group:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"3218\">Go to your site's <strong>Admin</strong> at <a class=\"sc-gpHHfC prKHQ\" href=\"http://admin.atlassian.com/\" title=\"http://admin.atlassian.com/\">admin.atlassian.com</a>. If you're a site administrator for multiple sites or an organization admin, select the site's name and URL.</p></li><li><p data-renderer-start-pos=\"3377\">Select <strong>Product access</strong> under <strong>Site settings</strong> in the side navigation. </p></li><li><p data-renderer-start-pos=\"3447\">From the <strong>Product access</strong> tab, find the product you want to remove from the group. For example, Confluence.</p></li><li><p data-renderer-start-pos=\"3556\">Here you can see an overview of all the groups that grant users access to your product. By default you’ll generally see at least two types of groups: </p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"3708\">Admin groups – typically named<em> site-admins </em>or <em>administrator. </em>Note that for some products, like Confluence, these admin groups also grant product access to its group members. </p></li><li><p data-renderer-start-pos=\"3886\">A group marked the <strong>default access group</strong>. You can’t remove product access from these groups unless you set another group as the default access group. </p></li></ol></li><li><p data-renderer-start-pos=\"4043\">Select the <strong>More </strong>menu (<strong>⋯</strong>) next to the group that no longer needs product access.</p></li><li><p data-renderer-start-pos=\"4126\">Select <strong>Remove group</strong>.</p></li></ol><div style=\"background:#FFFAE6\" class=\"ak-editor-panel\" data-panel-type=\"warning\"><span style=\"color:#FF991F\" class=\"ak-editor-panel__icon\"><span class=\"sc-cbkKFq cBngba\" role=\"img\" aria-label=\"Panel warning\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><g fill-rule=\"evenodd\"><path d=\"M12.938 4.967c-.518-.978-1.36-.974-1.876 0L3.938 18.425c-.518.978-.045 1.771 1.057 1.771h14.01c1.102 0 1.573-.797 1.057-1.771L12.938 4.967z\" fill=\"currentColor\"/><path d=\"M12 15a1 1 0 0 1-1-1V9a1 1 0 0 1 2 0v5a1 1 0 0 1-1 1m0 3a1 1 0 0 1 0-2 1 1 0 0 1 0 2\" fill=\"inherit\"/></g></svg></span></span><div class=\"ak-editor-panel__content\"><p data-renderer-start-pos=\"4152\">Users will continue to have access to your product if they’re in other groups that grant access to that product. You’ll either need to remove product access from these groups or from the individual user.</p></div></div><h3 id=\"Remove-product-access-for-an-individual-user.1\">Remove product access for an individual user</h3><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><tbody><tr><td rowspan=\"1\" colSpan=\"1\"><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div class=\"text-fragment\" data-testid=\"text-fragment\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div class=\"ak-renderer-wrapper sc-eLExRp bnrnIK\"><div></div><div class=\"sc-drMfKT epWcjw\"><div class=\"ak-renderer-document\"><h4 id=\"[inlineExtension]Who-can-do-this?\"><span><span><span role=\"presentation\"><span class=\"icon-extension\" data-testid=\"icon\" style=\"white-space:normal\"><span class=\"Icon__IconWrapper-dyhwwi-0 dqqHMN\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><g fill=\"currentColor\" fill-rule=\"evenodd\"><path d=\"M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z\"/><circle cx=\"12\" cy=\"7\" r=\"4\"/></g></svg></span></span></span></span></span>Who can do this?</h4><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"19\">Organization admins</p></li><li><p data-renderer-start-pos=\"42\">Site admins</p></li></ul><p data-renderer-start-pos=\"59\"> </p></div></div></div></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos=\"4412\">To remove product access for an individual user:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"4462\">Go to your site's <strong>Admin</strong> at <a class=\"sc-gpHHfC prKHQ\" href=\"http://admin.atlassian.com/\" title=\"http://admin.atlassian.com/\">admin.atlassian.com</a>. If you're an admin for multiple sites or an organization admin, select the site's name and URL to open the Admin for that site.</p></li><li><p data-renderer-start-pos=\"4641\">Select <strong>Users</strong> under <strong>User management </strong>in the side navigation. </p></li><li><p data-renderer-start-pos=\"4704\">Select the user’s name to open their details page. </p></li><li><p data-renderer-start-pos=\"4759\">Turn off the product's toggle to remove the user’s access. This removes the user from all groups that grant access to that product.</p></li></ol><div style=\"background:#DEEBFF\" class=\"ak-editor-panel\" data-panel-type=\"info\"><span style=\"color:#0052CC\" class=\"ak-editor-panel__icon\"><span class=\"sc-cbkKFq cBngba\" role=\"img\" aria-label=\"Panel info\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><path d=\"M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z\" fill=\"currentColor\" fill-rule=\"evenodd\"/></svg></span></span><div class=\"ak-editor-panel__content\"><p data-renderer-start-pos=\"4896\">If the user is an admin or a trusted user, you won’t be able to remove their product access this way. You’ll need to change their admin permissions first. </p><p data-renderer-start-pos=\"5053\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://support.atlassian.com/user-management/docs/give-users-admin-permissions/\" title=\"https://support.atlassian.com/user-management/docs/give-users-admin-permissions/\">Learn more about managing users' admin permissions</a></p></div></div></div></div></div></div>","metadata":{"id":"dyFjaGJmZa6WQ84OA84SU","type":"sitewideMetadata","publisher":"Atlassian","language":"en-US","license":"Except where otherwise noted, content in this space is licensed under a <a href=\"https://creativecommons.org/licenses/by/2.5/au/\">Creative Commons Attribution 2.5 Australia License</a>.","logo":"https://images.ctfassets.net/zsv3d0ugroxu/4usk6GCfTOCSKCwCQykYIu/34d7ed0904d9a0274fb906f86f51e1e1/Atlassian-vertical-blue-onecolor-rgb.svg","brand":"Atlassian","legalName":"Atlassian Corporation Plc","owns":"Jira Software,Jira Service Management,Jira Work Management,Jira 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div + div{margin-left:0;}} /* sc-component-id: sc-fgfRvd */ .ffQFjX{-webkit-transition:all 0.1s linear;transition:all 0.1s linear;} .ffQFjX .ak-editor-media-link{-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-webkit-justify-content:center;-ms-flex-pack:center;justify-content:center;} @media (any-hover:hover){.ffQFjX .ak-editor-media-link{width:20px;height:20px;}.ffQFjX .ak-editor-media-link span[role='img']{width:initial;height:initial;}.ffQFjX .ak-editor-media-link span[role='img'] > svg{width:24px;height:24px;}.ffQFjX:not(:hover) .ak-editor-media-link{opacity:0;}.ffQFjX:focus-within .ak-editor-media-link{opacity:1;}} @media (pointer:none){.ffQFjX .ak-editor-media-link{width:36px;height:36px;}} /* sc-component-id: sc-gpHHfC */ .prKHQ{color:#0052CC;} .prKHQ:hover{color:#0065FF;-webkit-text-decoration:underline;text-decoration:underline;} /* sc-component-id: sc-keyframes-bcCCNc */ @-webkit-keyframes 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role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/manage-your-organizations-atlassian-accounts/" data-testid="atlas_link">Manage your organization’s Atlassian accounts</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/user-management/docs/verify-a-domain-to-manage-accounts/" data-testid="atlas_link">Verify a domain to manage accounts</a></li><li class="pagetree__item "><a href="/user-management/docs/what-are-managed-accounts/" data-testid="atlas_link">What are managed accounts?</a></li><li class="pagetree__item "><a href="/user-management/docs/resend-a-verification-email-to-a-managed-account/" data-testid="atlas_link">Resend a verification email to a managed account</a></li><li class="pagetree__item "><a href="/user-management/docs/make-changes-to-a-managed-user-account/" data-testid="atlas_link">Make changes to a managed user account</a></li><li class="pagetree__item "><a href="/user-management/docs/deactivate-a-managed-account/" data-testid="atlas_link">Deactivate a managed account</a></li><li class="pagetree__item "><a href="/user-management/docs/delete-a-managed-account/" data-testid="atlas_link">Delete a managed account</a></li><li class="pagetree__item "><a href="/user-management/docs/make-atlassians-global-account-model-work-for-you/" data-testid="atlas_link">Make Atlassian's global account model work for you</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/manage-product-users/" data-testid="atlas_link">Manage product users</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/user-management/docs/invite-a-user/" data-testid="atlas_link">Invite a user</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/manage-an-individual-users-profile/" data-testid="atlas_link">Manage an individual user's profile</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/user-management/docs/remove-or-suspend-a-user/" data-testid="atlas_link">Remove user or suspend their access</a></li><li class="pagetree__item "><a href="/user-management/docs/log-in-as-another-user/" data-testid="atlas_link">Log in as another user</a></li><li class="pagetree__item "><a href="/user-management/docs/update-roles-and-properties-for-jira-users/" data-testid="atlas_link">Update roles and properties for Jira users</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/manage-groups/" data-testid="atlas_link">Manage groups</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/user-management/docs/create-groups/" data-testid="atlas_link">Create groups</a></li><li class="pagetree__item "><a href="/user-management/docs/edit-a-group/" data-testid="atlas_link">Edit a group</a></li><li class="pagetree__item "><a href="/user-management/docs/delete-a-group/" data-testid="atlas_link">Delete a group</a></li><li class="pagetree__item "><a href="/user-management/docs/default-groups-and-permissions/" data-testid="atlas_link">Default groups and permissions</a></li><li class="pagetree__item "><a href="/user-management/docs/troubleshoot-issues-related-to-managing-groups/" data-testid="atlas_link">Troubleshoot issues related to managing groups</a></li></ul></li></ul></li><li class="pagetree__item pagetree__item--current-child-list"><div data-testid="pagetree-item-expander" class="pagetree__expander pagetree__expander--expanded" role="button" tabindex="0" aria-expanded="true" aria-label="collapse page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/manage-role-and-product-permissions/" data-testid="atlas_link">Manage role and product permissions</a><ul class="pagetree__list false"><li class="pagetree__item "><a href="/user-management/docs/control-how-users-get-access-to-products/" data-testid="atlas_link">Control how users get access to products</a></li><li class="pagetree__item "><a href="/user-management/docs/give-users-admin-permissions/" data-testid="atlas_link">Give users admin permissions</a></li><li class="pagetree__item "><a href="/user-management/docs/approve-or-deny-product-access-requests/" data-testid="atlas_link">Approve or deny product access requests</a></li><li class="pagetree__item "><a href="/user-management/docs/give-users-access-to-products/" data-testid="atlas_link">Give users access to products</a></li><li class="pagetree__item "><a href="/user-management/docs/how-does-product-access-work/" data-testid="atlas_link">How does product access work?</a></li><li class="pagetree__item pagetree__item--current-item"><div data-testid="pagetree-item-expander" class="pagetree__expander pagetree__expander--expanded pagetree__expander--current" role="button" tabindex="-1" aria-expanded="true" aria-label=""><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><circle cx="12" cy="12" r="5" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/remove-product-access-for-users/" data-testid="atlas_link">Remove product access for users</a></li><li class="pagetree__item "><a href="/user-management/docs/disable-automatic-domain-enabled-access-to-your-instance/" data-testid="atlas_link">Disable automatic domain-enabled access to your instance</a></li><li class="pagetree__item "><a href="/user-management/docs/remove-admin-permissions-from-users/" data-testid="atlas_link">Remove admin permissions from users</a></li><li class="pagetree__item "><a href="/user-management/docs/what-are-the-different-types-of-admin-roles/" data-testid="atlas_link">What are the different types of admin roles?</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/manage-accounts-for-jira-service-management-customers/" data-testid="atlas_link">Manage Jira Service Management customer accounts</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/user-management/docs/manage-jira-service-management-customer-accounts/" data-testid="atlas_link">What different account types can customers have?</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/manage-accounts-for-portal-only-customers/" data-testid="atlas_link">Manage accounts for portal-only customers</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/user-management/docs/change-password-for-portal-only-customers/" data-testid="atlas_link">Change password for portal-only customers</a></li><li class="pagetree__item "><a href="/user-management/docs/migrate-a-portal-only-customer-to-atlassian-account/" data-testid="atlas_link">Migrate a portal-only customer to Atlassian account</a></li><li class="pagetree__item "><a href="/user-management/docs/edit-name-for-portal-only-customers/" data-testid="atlas_link">Edit name for portal-only customers</a></li><li class="pagetree__item "><a href="/user-management/docs/revoke-access-for-portal-only-customers/" data-testid="atlas_link">Revoke access for portal-only customers</a></li><li class="pagetree__item "><a href="/user-management/docs/delete-portal-only-customers/" data-testid="atlas_link">Delete portal-only customers</a></li></ul></li></ul></li></ul></div></div></aside><main class="topic__container"><div class="topic__sub-header" data-testid="topic_sub_header"><div class="breadcrumbs-wrapper" data-testid="breadcrumbs"><div class="BreadcrumbsContainer-tgj96-0 eiYreW"><div class="BreadcrumbsItem__BreadcrumbsItemElement-sc-1hh8yo5-0 fItpNE"><a class="Button__ButtonElement-sc-114ur46-0 eMRgDW sc-jqCOkK ckLbDc" spacing="none" href="/" target=""><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">Atlassian Support</span></span></a><div class="Separator-c8t0qf-0 kSIZGq">/</div></div><div class="BreadcrumbsItem__BreadcrumbsItemElement-sc-1hh8yo5-0 fItpNE"><a class="Button__ButtonElement-sc-114ur46-0 eMRgDW sc-jqCOkK ckLbDc" spacing="none" href="/user-management/resources/" target=""><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">User management Resources</span></span></a><div class="Separator-c8t0qf-0 kSIZGq">/</div></div><div class="BreadcrumbsItem__BreadcrumbsItemElement-sc-1hh8yo5-0 fItpNE"><a class="Button__ButtonElement-sc-114ur46-0 eMRgDW sc-jqCOkK ckLbDc" spacing="none" href="/user-management/docs/manage-role-and-product-permissions/" target=""><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">Manage role and product permissions</span></span></a></div></div></div></div><article class="topic__inner-container margin-top-medium" id="maincontent"><div class="title margin-bottom-medium"><h1>Remove product access for users</h1></div><div class="topic__body"><div><div class='adf__content'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div style='position:absolute;height:0;width:100%'><object data='about:blank' type='text/html' style='position:absolute;height:0;width:100%' aria-hidden='true' tabindex='-1'></object></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><p data-renderer-start-pos='0'><strong>Which user management experience do you have? </strong></p><p data-renderer-start-pos='48'>To check, go to your organization at <a class='sc-gpHHfC prKHQ' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a> and select <strong>Directory</strong>. If the <strong>Users</strong> and <strong>Groups</strong> lists are found here, then you are using the centralized<strong> </strong>user management. <a class='sc-gpHHfC prKHQ' href='https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592' title='https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592'>Learn more about the centralized user management</a> </p></div></div></div></div></div></div><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='0'><strong>Original </strong></p></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='13'><strong>Centralized </strong></p></td></tr><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='31'>As a site administrator or organization admin, <strong>Users</strong> is found under <strong>Product site</strong>. </p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/7AevASHr0yJp0LZaXGBoxP/050831dc5ca1e93f856af1d68d33626c/old-user-management-experience_resized.png' alt='Original user management png'></div></div></div></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='118'>As an organization admin, <strong>Users</strong> is found under <strong>Directory </strong>tab.</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/3ZO4fm5kzHU2GqRPapsy4A/ccb8ac39f53f83d7dcfddbaeb70cedf7/New-user-management_resized.png' alt='Centralized user management png'></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='188'> </p></div></div></div></div></div></div><p data-renderer-start-pos='2'>Jump to the</p><ul class='ak-ul'><li><p data-renderer-start-pos='15'><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/user-management/docs/remove-product-access-for-users#Centralized-user-management-content' title='https://support.atlassian.com/user-management/docs/remove-product-access-for-users#Centralized-user-management-content'>Centralized user management content</a></p></li><li><p data-renderer-start-pos='54'><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/user-management/docs/remove-product-access-for-users#Original-user-management-content' title='https://support.atlassian.com/user-management/docs/remove-product-access-for-users#Original-user-management-content'>Original user management content</a></p></li></ul><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><hr><h2 id='Centralized-user-management-content'>Centralized user management content</h2></div></div></div></div></div></div><p data-renderer-start-pos='93'>Groups are the fastest way to remove access to a product for multiple users at the same time. You can also remove an individual user’s access by removing them from all the groups that grant access to that product.</p><p data-renderer-start-pos='308'>An organization admin is able to update groups to remove product access for users. A user access admin can also do this, but they can’t update groups that give access to products they don’t administer.</p><p data-renderer-start-pos='511'><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/user-management/docs/troubleshoot-issues-related-to-managing-groups/' title='https://support.atlassian.com/user-management/docs/troubleshoot-issues-related-to-managing-groups/'>Learn about common problems for user access admins managing groups</a></p><div style='background:#FFFAE6' class='ak-editor-panel' data-panel-type='warning'><span style='color:#FF991F' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel warning'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill-rule='evenodd'><path d='M12.938 4.967c-.518-.978-1.36-.974-1.876 0L3.938 18.425c-.518.978-.045 1.771 1.057 1.771h14.01c1.102 0 1.573-.797 1.057-1.771L12.938 4.967z' fill='currentColor'></path><path d='M12 15a1 1 0 0 1-1-1V9a1 1 0 0 1 2 0v5a1 1 0 0 1-1 1m0 3a1 1 0 0 1 0-2 1 1 0 0 1 0 2' fill='inherit'></path></g></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='579'>You can’t remove a role from a default group unless you have at least one other another default group that grants that same role.</p><p data-renderer-start-pos='710'><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/user-management/docs/default-groups-and-permissions/' title='https://support.atlassian.com/user-management/docs/default-groups-and-permissions/'>Learn more about default groups and permissions</a></p></div></div><h3 id='Remove-product-access-for-multiple-users-in-a-group'>Remove product access for multiple users in a group</h3><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><p data-renderer-start-pos='0'><span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><path d='M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z'></path><circle cx='12' cy='7' r='4'></circle></g></svg></span></span></span></span></span><strong>Who can do this?</strong></p><ul class='ak-ul'><li><p data-renderer-start-pos='19'>Organization admins</p></li><li><p data-renderer-start-pos='42'>User access admins</p></li></ul></div></div></div></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='821'>To remove product access for multiple users in a group:</p><ol class='ak-ol'><li><p data-renderer-start-pos='878'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-gpHHfC prKHQ' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='883'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Products</strong></span></span></span> from the header.</p></li><li><p data-renderer-start-pos='905'>Find the product you want to remove from the group and select <strong>Manage access</strong>.</p></li><li><p data-renderer-start-pos='985'>Here you’ll see a list of all the groups that grant access to that product. </p></li><li><p data-renderer-start-pos='1065'>Find the group you want to remove product access from and select the <strong>More </strong>menu (⋯).</p></li><li><p data-renderer-start-pos='1152'>Select <strong>Remove group from product</strong>.</p></li></ol><div style='background:#FFFAE6' class='ak-editor-panel' data-panel-type='warning'><span style='color:#FF991F' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel warning'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill-rule='evenodd'><path d='M12.938 4.967c-.518-.978-1.36-.974-1.876 0L3.938 18.425c-.518.978-.045 1.771 1.057 1.771h14.01c1.102 0 1.573-.797 1.057-1.771L12.938 4.967z' fill='currentColor'></path><path d='M12 15a1 1 0 0 1-1-1V9a1 1 0 0 1 2 0v5a1 1 0 0 1-1 1m0 3a1 1 0 0 1 0-2 1 1 0 0 1 0 2' fill='inherit'></path></g></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='1191'>Users will continue to have access to your product if they’re in other groups that grant access to that product. You’ll either need to remove product access from these groups or from the individual user.</p></div></div><h3 id='Remove-access-for-multiple-products-from-a-group'>Remove access for multiple products from a group</h3><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><p data-renderer-start-pos='0'><span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><path d='M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z'></path><circle cx='12' cy='7' r='4'></circle></g></svg></span></span></span></span></span><strong>Who can do this?</strong></p><ul class='ak-ul'><li><p data-renderer-start-pos='19'>Organization admins</p></li><li><p data-renderer-start-pos='42'>User access admins</p></li></ul></div></div></div></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='1455'>To remove access for multiple products from a group:</p><ol class='ak-ol'><li><p data-renderer-start-pos='1509'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-gpHHfC prKHQ' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='1514'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Directory</strong> > <strong>Groups</strong>.</span></span></span></p></li><li><p data-renderer-start-pos='1519'>Find the group you want to remove product access from and select <strong>Show details</strong>.</p></li><li><p data-renderer-start-pos='1601'>From the group details page, under <strong>Group product access, </strong>select the<strong> More </strong>menu (⋯)<strong> </strong>next to the product and select <strong>Remove product from group</strong>. </p></li><li><p data-renderer-start-pos='1745'>Select <strong>Remove from group</strong> to confirm. </p></li></ol><h3 id='Remove-product-access-for-an-individual-user'>Remove product access for an individual user</h3><p data-renderer-start-pos='1834'>An organization admin can remove product access for an individual user. </p><p data-renderer-start-pos='1908'>A user access admin can also do this, but only for products they administer. Similarly, user access admins won’t be able to remove product access if an individual user’s product access is granted through a group that gives access to other products the user access admin doesn’t administer. <a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/user-management/docs/troubleshoot-issues-related-to-managing-groups/' title='https://support.atlassian.com/user-management/docs/troubleshoot-issues-related-to-managing-groups/'>Learn about common problems for user access admins managing groups</a></p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><p data-renderer-start-pos='0'><span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><path d='M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z'></path><circle cx='12' cy='7' r='4'></circle></g></svg></span></span></span></span></span><strong>Who can do this?</strong></p><ul class='ak-ul'><li><p data-renderer-start-pos='19'>Organization admins</p></li><li><p data-renderer-start-pos='42'>User access admins</p></li></ul></div></div></div></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='2273'>To remove product access for an individual user:</p><ol class='ak-ol'><li><p data-renderer-start-pos='2323'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-gpHHfC prKHQ' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='2328'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Directory</strong> > <strong>Users</strong>.</span></span></span></p></li><li><p data-renderer-start-pos='2333'>Select the user’s name to open their details page.</p></li><li><p data-renderer-start-pos='2387'>Under <strong>Products</strong>, find the product you want to remove access to and select the <strong>More </strong>menu (⋯).</p></li><li><p data-renderer-start-pos='2482'>Select <strong>Remove product access</strong>. This removes the user from all groups that grant access to that product.</p></li></ol><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='2590'>If the user is an organization admin, you’ll need to remove their admin permissions first. Select <strong>Update organization role</strong> from the user’s details page and remove their admin permissions. You can then follow the steps above to remove their product access. </p><p data-renderer-start-pos='2848'><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/user-management/docs/give-users-admin-permissions/' title='https://support.atlassian.com/user-management/docs/give-users-admin-permissions/'>Learn more about managing users' admin permissions</a></p></div></div><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><hr><h2 id='Original-user-management-content'>Original user management content</h2></div></div></div></div></div></div><p data-renderer-start-pos='2903'>Groups are the fastest way to remove access to a product for multiple users at the same time. You can also remove an individual user’s access by removing them from all the groups that grant access to that product.</p><h3 id='Remove-product-access-for-users-in-a-group'>Remove product access for users in a group</h3><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><h4 id='inlineExtension'><span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><path d='M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z'></path><circle cx='12' cy='7' r='4'></circle></g></svg></span></span></span></span></span>Who can do this?</h4><ul class='ak-ul'><li><p data-renderer-start-pos='19'>Organization admins</p></li><li><p data-renderer-start-pos='42'>Site admins</p></li></ul><p data-renderer-start-pos='59'> </p></div></div></div></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='3169'> To remove product access for users in a group:</p><ol class='ak-ol'><li><p data-renderer-start-pos='3218'>Go to your site's <strong>Admin</strong> at <a class='sc-gpHHfC prKHQ' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. If you're a site administrator for multiple sites or an organization admin, select the site's name and URL.</p></li><li><p data-renderer-start-pos='3377'>Select <strong>Product access</strong> under <strong>Site settings</strong> in the side navigation. </p></li><li><p data-renderer-start-pos='3447'>From the <strong>Product access</strong> tab, find the product you want to remove from the group. For example, Confluence.</p></li><li><p data-renderer-start-pos='3556'>Here you can see an overview of all the groups that grant users access to your product. By default you’ll generally see at least two types of groups: </p><ol class='ak-ol'><li><p data-renderer-start-pos='3708'>Admin groups – typically named<em> site-admins </em>or <em>administrator. </em>Note that for some products, like Confluence, these admin groups also grant product access to its group members. </p></li><li><p data-renderer-start-pos='3886'>A group marked the <strong>default access group</strong>. You can’t remove product access from these groups unless you set another group as the default access group. </p></li></ol></li><li><p data-renderer-start-pos='4043'>Select the <strong>More </strong>menu (<strong>⋯</strong>) next to the group that no longer needs product access.</p></li><li><p data-renderer-start-pos='4126'>Select <strong>Remove group</strong>.</p></li></ol><div style='background:#FFFAE6' class='ak-editor-panel' data-panel-type='warning'><span style='color:#FF991F' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel warning'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill-rule='evenodd'><path d='M12.938 4.967c-.518-.978-1.36-.974-1.876 0L3.938 18.425c-.518.978-.045 1.771 1.057 1.771h14.01c1.102 0 1.573-.797 1.057-1.771L12.938 4.967z' fill='currentColor'></path><path d='M12 15a1 1 0 0 1-1-1V9a1 1 0 0 1 2 0v5a1 1 0 0 1-1 1m0 3a1 1 0 0 1 0-2 1 1 0 0 1 0 2' fill='inherit'></path></g></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='4152'>Users will continue to have access to your product if they’re in other groups that grant access to that product. You’ll either need to remove product access from these groups or from the individual user.</p></div></div><h3 id='Remove-product-access-for-an-individual-user.1'>Remove product access for an individual user</h3><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><h4 id='inlineExtension'><span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><path d='M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z'></path><circle cx='12' cy='7' r='4'></circle></g></svg></span></span></span></span></span>Who can do this?</h4><ul class='ak-ul'><li><p data-renderer-start-pos='19'>Organization admins</p></li><li><p data-renderer-start-pos='42'>Site admins</p></li></ul><p data-renderer-start-pos='59'> </p></div></div></div></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='4412'>To remove product access for an individual user:</p><ol class='ak-ol'><li><p data-renderer-start-pos='4462'>Go to your site's <strong>Admin</strong> at <a class='sc-gpHHfC prKHQ' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. If you're an admin for multiple sites or an organization admin, select the site's name and URL to open the Admin for that site.</p></li><li><p data-renderer-start-pos='4641'>Select <strong>Users</strong> under <strong>User management </strong>in the side navigation. </p></li><li><p data-renderer-start-pos='4704'>Select the user’s name to open their details page. </p></li><li><p data-renderer-start-pos='4759'>Turn off the product's toggle to remove the user’s access. This removes the user from all groups that grant access to that product.</p></li></ol><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='4896'>If the user is an admin or a trusted user, you won’t be able to remove their product access this way. You’ll need to change their admin permissions first. </p><p data-renderer-start-pos='5053'><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/user-management/docs/give-users-admin-permissions/' title='https://support.atlassian.com/user-management/docs/give-users-admin-permissions/'>Learn more about managing users' admin permissions</a></p></div></div></div></div></div></div></div><div data-testid="feedback_buttons" class="feedback"><p class="feedback__question-text">Was this helpful?</p><button class="feedback__yes-button sc-dxgOiQ gPvoGh" spacing="default" type="button"><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">Yes</span></span></button><div class="feedback__no-wrapper"><button class="feedback__no-button sc-dxgOiQ gPvoGh" 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