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<!DOCTYPE html>  <html class="content-platform-support" lang="en-US" itemscope> <head> <title>Verify a domain to manage accounts | Atlassian Support</title>   <script src="https://atl-onetrust-wrapper.atlassian.com/assets/atl-onetrust-wrapper.min.js" type="text/javascript" data-domain="266b339b-197a-46d0-a605-808d1b1feb41" data-test="false" data-geofence="false" data-sync="true" ></script>  <script> window.sentryOnLoad = function () { console.log('Initializing Sentry...'); Sentry.init({ release: '21094680cc09fee834da447ddf0d43caf80bec47', environment: 'production', }); console.log("Sentry is initialized for 'production' environment and '21094680cc09fee834da447ddf0d43caf80bec47' release."); }; </script> <script src="https://js.sentry-cdn.com/58cc8f6260224318b0e9c5e635d9dbf4.min.js" crossorigin="anonymous" data-lazy="no"></script> <script> // These are the env variables that the frontend needs window.contentfulSpaceId = "zsv3d0ugroxu"; window.CCG_DETAILS_URL = "https://support.atlassian.com/gateway/api/customer-context/customer/details"; window.CONTENTFUL_ENV = "master"; window.LOGOUT_URL = "https://id.atlassian.com/logout"; window.CONTACT_FORMS_MANIFEST = "https://support-form-app-ui.prod-east.frontend.public.atl-paas.net/assets/asset-manifest.json"; window.SEGMENT_KEY = "ycih1ygfsk"; window.LD_CLIENT_SDK_KEY = "5d2416de0d7d7c0763fc77c5"; window.BANNERMAN_MANIFEST = "https://bannerman.us-east-1.prod.public.atl-paas.net/asset-manifest.json"; window.SAC_CST_TOKEN_COOKIE_NAME = "cloud.session.token"; window.SAC_OIDC_TOKEN_COOKIE_NAME = "sac_oidc_token"; window.SAC_BASE_URL = "https://support.atlassian.com"; window.CSM_CHAT_WIDGET_BASE_URL = "https://jcs-chat-widget.atlassian.com"; window.MY_REQUESTS_APP_MANIFEST_URL = "https://customer-support-portal.prod.atl-paas.net/asset-manifest.json"; window.CST_STATIC_FORMS_URL = "https://support-forms.atlassian.com"; window.CST_STATIC_FORMS_MANIFEST_URL = "https://support-forms.atlassian.com/asset-manifest.json"; window.ID_AUTH_URL = "https://id.atlassian.com"; window.CONFLUENCE_URL = "https://confluence.atlassian.com"; window.GRAPHQL_URL = "http://graphql-gateway.mesh:20019" window.STATSIG_CLIENT_API_KEY = "659383a9-602f-4a53-a80e-f8882b294b80" window.MICROS_ENVTYPE = "prod" window.CSP_REQUESTS_APP_MANIFEST_URL_BIFROST = "https://csp-mono-repo-ui.prod-east.frontend.public.atl-paas.net/assets/asset-manifest.json" window.__APP_INITIAL_STATE__ = /* <sl:translate_generic_json> */ { sl_translate: "title, description, shortDescription, sacHomeDescription, productSupportHomeDescription, sectionOverview, shortTitle, topicTitle, buttonText, linkLabel, productBlurb, tagline, subhead, metaDescription, supportTitle, internalTitle", entry: {"id":"1nt0Lur1mSm9Y9sfW7xgym","lastPublished":"2024-08-12T06:30:02.249Z","firstPublishedAt":"2020-12-16T23:35:59.033Z","type":"topic","topicType":"Procedure","topicTitle":"Verify a domain to manage accounts","description":"Prove that you own your company's domain so that you can edit and control your employee's accounts.","metaDescription":"Verify ownership of your company's domain over HTTPS or DNS to claim managed accounts for your organization.","publishTo":["support.atlassian.com (SAC)"],"ownershipTeam":null,"featuredVideo":null,"taxonomyUserRoleRef":[],"body":"<div class='adf__content'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div style='position:absolute;height:0;width:100%'><object data='about:blank' type='text/html' style='position:absolute;height:0;width:100%' aria-hidden='true' tabindex='-1'></object></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><p data-renderer-start-pos='0'><strong>Which user management experience do you have? </strong></p><p data-renderer-start-pos='48'>To check, go to your organization at <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a> and select <strong>Directory</strong>. If the <strong>Users</strong> and <strong>Groups</strong> lists are found here, then you are using the centralized<strong> </strong>user management. <a class='sc-eIHaNI fVLHZh' href='https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592' title='https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592'>Learn more about the centralized user management</a> </p></div></div></div></div></div></div><p data-renderer-start-pos='1'><em>We’ll note these changes in the support documentation below</em>.</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='0'><strong>Original </strong></p></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='13'><strong>Centralized </strong></p></td></tr><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='31'>As a site administrator or organization admin, <strong>Users</strong> is found under <strong>Product site</strong>. </p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/7AevASHr0yJp0LZaXGBoxP/050831dc5ca1e93f856af1d68d33626c/old-user-management-experience_resized.png' alt='Original user management png'></div></div></div></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='118'>As an organization admin, <strong>Users</strong> is found under <strong>Directory </strong>tab.</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/3ZO4fm5kzHU2GqRPapsy4A/ccb8ac39f53f83d7dcfddbaeb70cedf7/New-user-management_resized.png' alt='Centralized user management png'></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='188'> </p></div></div></div></div></div></div><p data-renderer-start-pos='64'>As an organization admin, you can verify your company’s domain to prove that you own all user accounts with that domain. Your company’s domain is everything that comes after the @ symbol in the email addresses of your users’ accounts. For example, Atlassian owns the domain <em>atlassian.com</em>. Note that you can’t use <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> with a public domain as your organization doesn’t own that domain.</p><p data-renderer-start-pos='447'>When you verify a domain for <span><a href='https://support.atlassian.com/organization-administration/docs/what-is-an-atlassian-organization/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>your organization</a></span>, you do two things: </p><ol class='ak-ol'><li><p data-renderer-start-pos='500'>Verify ownership of your company’s domain</p></li><li><p data-renderer-start-pos='545'>Claim users' accounts with that domain. </p></li></ol><p data-renderer-start-pos='591'>Verifying a domain gives you two benefits:</p><ul class='ak-ul'><li><p data-renderer-start-pos='635'>More control over the <span><a href='https://support.atlassian.com/user-management/docs/what-are-managed-accounts/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Atlassian accounts</a></span> on your company’s domain – those accounts become <em>managed accounts</em>, which means you can edit, delete, or deactivate their accounts.</p></li><li><p data-renderer-start-pos='793'>The ability to apply security policies to your managed accounts – you may want to require log in with two-step verification or set up SAML single sign-on so that policies from your identity provider apply to all Atlassian accounts. You can do both by subscribing to <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span>.</p></li></ul><p data-renderer-start-pos='1067'>When you claim accounts, we let users know with the domain that your organization manages their account when they go to their profile.</p><p data-renderer-start-pos='1203'>For example, imagine your company is called Acme Inc., and it owns the <em>acme.com</em> and <em>acme.co.uk</em> domains. After you verify both domains and claim their accounts, you can go to the <strong>Managed accounts</strong> page of your Atlassian organization and edit user details. </p><p data-renderer-start-pos='1459'>With a subscription to <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span>, you can apply security policies to the managed accounts of your users.</p><p data-renderer-start-pos='1557'>You can still give product access to users with a different domain, such as <em>sarah@vendor.com</em>. Since these users aren't managed accounts, you won't be able to apply your security policies to them. </p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/5uv39oGl4j6Q5xybXcXrDG/4e44efbc2aa3693b64090d56a9a1d92a/diagram_VerifiedDomains.png' alt='Your organization consisting of managed accounts under your 2 domains.'></div></div></div><h2 id='Verify-ownership-of-your-domain'>Verify ownership of your domain</h2><p data-renderer-start-pos='1789'>You can verify ownership of your company’s domain (or multiple domains) using these methods:</p><ul class='ak-ul'><li><p data-renderer-start-pos='1883'>HTTPS — Upload an HTML file to the root folder of your domain's website.</p></li><li><p data-renderer-start-pos='1959'>DNS TXT — Copy a TXT record to your domain name system (DNS).</p></li><li><p data-renderer-start-pos='2024'>Google Workspace or Microsoft Entra ID (previously Microsoft Azure AD) — Connect these identity providers to your Atlassian organization, and any domains associated with the identity provider will be automatically verified for your organization. <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/provisioning-users/resources/' title='https://support.atlassian.com/provisioning-users/resources/'>Learn how to connect and sync users and groups from your identity provider</a></p></li></ul><h3 id='Verify-over-HTTPS'>Verify over HTTPS</h3><p data-renderer-start-pos='2369'>To host the HTML file, you must use HTTPS and valid SSL certificate from a certificate authority (self-signed certificates won't work).</p><p data-renderer-start-pos='2506'>You can only verify domains with one (1) redirection to a <em>www</em> domain. For example, if your domain is <span class='code'>example.com</span>, we can verify your domain if we locate the HTML file at <span class='code'>https://example.com/atlassian-domain-verification.html</span> or at <span class='code'>https://www.example.com/atlassian-domain-verification.html</span>. </p><p data-renderer-start-pos='2799'>We won’t be able to verify your domain at any other location.</p><p data-renderer-start-pos='2862'>After verification is successful, we periodically check the verification file for security purposes. If you delete from your domain, we won't be able to tell that you still own your domain, and your domain will lose its verification status and any security policies for that domain, including SAML single sign-on.</p><p data-renderer-start-pos='3178'>To verify your domain over HTTPS:</p><ol class='ak-ol'><li><p data-renderer-start-pos='3213'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='3218'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This step is different depending on your user management experience:</em></span></span></span> <br>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br>- Centralized: <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos='3281'>From the <strong>HTTPS</strong> tab, download the <em>atlassian-domain-verification.html</em> file.</p></li><li><p data-renderer-start-pos='3358'>Upload the HTML file to the root directory of your domain's webserver.</p></li><li><p data-renderer-start-pos='3432'>Return to the <strong>Domains</strong> page of your Atlassian administration and click <strong>Verify domain</strong>.</p></li><li><p data-renderer-start-pos='3520'>Keep your <strong>HTTPS</strong> as the method, enter the domain you want to verify in the <strong>Domain</strong> field, and click <strong>Verify domain</strong>.</p></li></ol><p data-renderer-start-pos='3638'>If we can find the HTML file on your webserver, your domain is verified and the <strong>Claim accounts</strong> screen opens. The next section covers what to do when you land on the <strong>Claim accounts</strong> screen.</p><h3 id='Verify-over-DNS'>Verify over DNS</h3><p data-renderer-start-pos='3844'>After verification is successful, we'll periodically check your DNS host for the txt record. If someone deletes or updates the txt record with incorrect information, we'll send you an email letting you know that you have a certain amount of time to update the txt record. If you don't, your domain will lose its verification status and any security policies for that domain, including SAML single sign-on, won't be effective.</p><p data-renderer-start-pos='4271'>To verify your domain using DNS:</p><ol class='ak-ol'><li><p data-renderer-start-pos='4305'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='4310'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This step is different depending on your user management experience:</em></span></span></span> <br>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br>- Centralized: <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos='4374'>From the <strong>DNS</strong> tab, copy the txt record to your clipboard.</p></li><li><p data-renderer-start-pos='4434'>Go to your DNS host and find the settings page for adding a new record.</p></li><li><p data-renderer-start-pos='4509'>Select the option for adding a new record and paste the txt record to the <strong>Value</strong> field (may be named <strong>Answer</strong> or <strong>Description</strong>).</p></li><li><p data-renderer-start-pos='4636'>Your DNS record may have the following fields:</p><ul class='ak-ul'><li><p data-renderer-start-pos='4684'><strong>Record type</strong>: Enter 'TXT'</p></li><li><p data-renderer-start-pos='4712'><strong>Name</strong>/<strong>Host</strong>/<strong>Alias</strong>: Leave the default (@ or blank)</p></li><li><p data-renderer-start-pos='4763'><strong>Time to live (TTL)</strong>: Enter '86400'</p></li></ul></li><li><p data-renderer-start-pos='4804'>Save the record.</p></li><li><p data-renderer-start-pos='4824'>Return to the <strong>Domains</strong> page of your Atlassian administration and click <strong>Verify domain</strong>.</p></li><li><p data-renderer-start-pos='4912'>Keep your <strong>TXT Record</strong> as the method, enter the domain you want to verify in the <strong>Domain</strong> field, and click <strong>Verify domain</strong>.</p></li></ol><p data-renderer-start-pos='5035'>Depending on your DNS host, it may take up to 72 hours for your domain to verify and DNS changes to take effect, which is why the domain in the <strong>Domains</strong> table will have an <span class='code'>UNVERIFIED</span> status. After 72 hours pass, click <strong>Verify domain</strong> next to the domain you want to verify and from the dialog that appears.</p><p data-renderer-start-pos='5339'>Once you have <em>verified</em><strong> </strong>your domain, your domain will be in a verified state but you will not have <em>claimed</em><strong> </strong>your user accounts. The next section covers what to do when you land on the <strong>Claim accounts</strong> screen.</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/19FdbSw4nYvNaEuwwF1X1I/9c65bfe587b40cc1859ddec82a0ac8d3/verify_domain_.png' alt='Verify domain screen where you enter a domain and we check to verify your ownership of the dokmain'></div></div></div><p data-renderer-start-pos='5546'>If you’re having issues verifying your domain, we’ve provided guidance to common problems and questions at the bottom of this page.</p><h2 id='Verify-your-domain-with-more-than-one-method'>Verify your domain with more than one method</h2><p data-renderer-start-pos='5725'>You should use more than one method to verify you own your company’s domain. This is especially important if you use third-party tools to manage your accounts and depend on authentication policies.</p><p data-renderer-start-pos='5924'>When you verify your domain with multiple methods, you reduce the risk of your domain becoming unverified. For example, using both DNS and HTTPS verification methods means you have a backup, and your domain will remain verified even if one verification method expires.</p><p data-renderer-start-pos='6194'>To verify your domain with additional methods:</p><ol class='ak-ol'><li><p data-renderer-start-pos='6242'>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</p></li><li><p data-renderer-start-pos='6324'><em>This step is different depending on your user management experience:</em> </p><ul class='ak-ul'><li><p data-renderer-start-pos='6395'>Original: Select <strong>Directory</strong> > <strong>Domains</strong>.</p></li><li><p data-renderer-start-pos='6436'>Centralized: Select <strong>Settings</strong> > <strong>Domains</strong>.</p></li></ul></li><li><p data-renderer-start-pos='6483'>Select the domain you want to verify.</p></li><li><p data-renderer-start-pos='6524'>Select <strong>Add verification method</strong>.</p></li><li><p data-renderer-start-pos='6559'>Select the tab for the verification method you want to use.</p></li><li><p data-renderer-start-pos='6622'>Follow the instructions to verify your domain with your chosen method.</p></li></ol><p data-renderer-start-pos='6698'>You can’t verify a domain with the same verification method more than once. When you add new verification methods, only available methods will be shown.</p><h2 id='Verification-status'>Verification status</h2><p data-renderer-start-pos='6873'>Your domain verification status may change over time. When this happens, it’s important to know how to resolve issues quickly to keep your domain verified and your managed accounts intact.</p><p data-renderer-start-pos='7063'>Here’s an overview of each status and its meaning: </p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><colgroup><col style='width:198px'><col style='width:379px'></colgroup><tbody><tr><th rowspan='1' colSpan='1' data-colwidth='234'><p data-renderer-start-pos='7116'><strong>Status</strong></p></th><th rowspan='1' colSpan='1' data-colwidth='446'><p data-renderer-start-pos='7126'><strong>Description</strong></p></th></tr><tr><td rowspan='1' colSpan='1' data-colwidth='234'><p data-renderer-start-pos='7143'>Verified</p></td><td rowspan='1' colSpan='1' data-colwidth='446'><ul class='ak-ul'><li><p data-renderer-start-pos='7155'>We’ve verified that you own this domain with at least one method.</p></li><li><p data-renderer-start-pos='7224'>You can claim accounts with this domain to manage them.</p></li></ul></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='234'><p data-renderer-start-pos='7289'>Unverified</p></td><td rowspan='1' colSpan='1' data-colwidth='446'><ul class='ak-ul'><li><p data-renderer-start-pos='7303'>We’re unable to verify you own this domain. </p></li><li><p data-renderer-start-pos='7351'>If you want to claim accounts, you’ll need to verify that you own this domain.</p></li><li><p data-renderer-start-pos='7433'>You will see this status if you don’t complete the domain verification process, or when an existing verification method has become unverified.</p></li></ul></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='234'><p data-renderer-start-pos='7585'>Verified (<span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill-rule='evenodd'><path d='M12.938 4.967c-.518-.978-1.36-.974-1.876 0L3.938 18.425c-.518.978-.045 1.771 1.057 1.771h14.01c1.102 0 1.573-.797 1.057-1.771L12.938 4.967z' fill='currentColor'></path><path d='M12 15a1 1 0 0 1-1-1V9a1 1 0 0 1 2 0v5a1 1 0 0 1-1 1m0 3a1 1 0 0 1 0-2 1 1 0 0 1 0 2' fill='inherit'></path></g></svg></span></span></span></span></span>missing token)</p></td><td rowspan='1' colSpan='1' data-colwidth='446'><ul class='ak-ul'><li><p data-renderer-start-pos='7614'>One or more of your verification methods have missing tokens (applicable to DNS and HTTPS only). A missing token status can occur when a record is moved or removed.</p></li><li><p data-renderer-start-pos='7782'>To fix this, review your methods to ensure you have at least one that can verify your domain.</p></li></ul></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='234'><p data-renderer-start-pos='7885'>Verified (<span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill-rule='evenodd'><path d='M13.416 4.417a2.002 2.002 0 0 0-2.832 0l-6.168 6.167a2.002 2.002 0 0 0 0 2.833l6.168 6.167a2.002 2.002 0 0 0 2.832 0l6.168-6.167a2.002 2.002 0 0 0 0-2.833l-6.168-6.167z' fill='currentColor'></path><path d='M12 14a1 1 0 0 1-1-1V8a1 1 0 0 1 2 0v5a1 1 0 0 1-1 1m0 3a1 1 0 0 1 0-2 1 1 0 0 1 0 2' fill='inherit'></path></g></svg></span></span></span></span></span>expires soon)</p></td><td rowspan='1' colSpan='1' data-colwidth='446'><ul class='ak-ul'><li><p data-renderer-start-pos='7913'>All methods have missing tokens (applicable to DNS and HTTPS only). A missing token status can occur when a record is moved or removed.</p></li><li><p data-renderer-start-pos='8052'>If you don’t verify your domain within 14 days, your domain verification status will change to <strong>Unverified</strong> and any managed accounts with this domain will become unclaimed.</p></li></ul></td></tr></tbody></table></div></div><h2 id='What-is-account-claim-for-a-domain'>What is account claim for a domain</h2><p data-renderer-start-pos='8270'>After we verify you own a domain, you’ll be prompted to claim accounts associated with the domain so you can manage them.</p><p data-renderer-start-pos='8393'>When you claim accounts, you may see more users than you expect already have Atlassian accounts. You may even see accounts in your organization for users who don't use your company’s Atlassian products. This is because anyone can create an Atlassian account. </p><p data-renderer-start-pos='8654'>To find out which accounts on your domain have Atlassian accounts, you can export and review a list of the accounts before you claim them. See ‘Review accounts before you claim’ below for instructions on how to do this.</p><h3 id='What-are-the-different-ways-to-claim-accounts'>What are the different ways to claim accounts?</h3><p data-renderer-start-pos='8923'>When your IT team is centralized in one department, you can easily manage and claim all your accounts. We recommend you claim all the accounts from a domain because this allows you to:</p><ul class='ak-ul'><li><p data-renderer-start-pos='9109'>manage users more effectively</p></li><li><p data-renderer-start-pos='9142'>apply security settings automatically to users</p></li></ul><p data-renderer-start-pos='9194'>We claim all existing accounts and any new accounts as they are created. We can only claim accounts that are available to claim. An account is available when another organization hasn’t claimed them yet. Choose this setting if you provision accounts with SAML Just-in-time. We add new accounts to your default authentication policy.</p><p data-renderer-start-pos='9528'><a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/security-and-access-policies/docs/configure-saml-single-sign-on-with-an-identity-provider/' title='https://support.atlassian.com/security-and-access-policies/docs/configure-saml-single-sign-on-with-an-identity-provider/'>Learn more about SAML Just-in-time</a></p><p data-renderer-start-pos='9564'>When your IT team is distributed and not in one department, you may need to only claim some accounts for a domain. When you choose to claim some accounts, you manually upload a CSV file of the accounts you want to claim.</p><p data-renderer-start-pos='9786'>If you provision users with your identity provider to your organization, we automatically claim the accounts.</p><h2 id='Review-accounts-before-you-claim'>Review accounts before you claim </h2><p data-renderer-start-pos='9932'>Review the accounts from a domain before you claim them. To review individual accounts and the products they access, export a CSV file of the domain’s accounts.</p><p data-renderer-start-pos='10094'>To export a CSV file of the accounts:</p><ol class='ak-ol'><li><p data-renderer-start-pos='10133'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='10138'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This step is different depending on your user management experience:</em></span></span></span> <br>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br>- Centralized: <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos='10202'>Select <strong>Claim accounts</strong> for a domain.</p></li><li><p data-renderer-start-pos='10241'>Select <strong>Export users</strong>.</p></li></ol><p data-renderer-start-pos='10267'>You will receive an email with a link to the CSV file.<br>It may take a few minutes to receive the CSV file in your email when you have a large number of accounts. The unique download link in the email expires in 24 hours. Other organization admins can download the file with the link.</p><h2 id='Claim-accounts'>Claim accounts</h2><p data-renderer-start-pos='10567'>You can either claim all or some accounts from a verified domain. When you choose to claim all accounts, we automatically claim accounts from a verified domain. When you choose some accounts, you decide when to manually claim some accounts from a verified domain.</p><p data-renderer-start-pos='10832'>To claim all accounts:</p><ol class='ak-ol'><li><p data-renderer-start-pos='10856'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='10861'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This step is different depending on your user management experience:</em></span></span></span> <br>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br>- Centralized: <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos='10925'>Select <strong>Claim accounts</strong> for a domain.</p></li><li><p data-renderer-start-pos='10964'>Select <strong>Claim accounts.</strong></p></li></ol><p data-renderer-start-pos='10992'>You’ll receive an email when we’re done claiming the accounts. If you have a lot of accounts it can take awhile.</p><p data-renderer-start-pos='11106'>To claim some accounts:</p><ol class='ak-ol'><li><p data-renderer-start-pos='11131'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='11136'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This step is different depending on your user management experience:</em></span></span></span> <br>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br>- Centralized: <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos='11200'>Select <strong>Claim accounts</strong> for a domain.</p></li><li><p data-renderer-start-pos='11239'>Select <strong>Claim accounts you add to a CSV file for a domain</strong>.</p></li><li><p data-renderer-start-pos='11300'>Upload a CSV file with a single column of email accounts you want to claim.</p><ol class='ak-ol'><li><p data-renderer-start-pos='11377'>Add up to 10,000 email addresses in each CSV file. </p></li><li><p data-renderer-start-pos='11432'>The file can't exceed 5MB.</p></li></ol></li></ol><p data-renderer-start-pos='11468'>You’ll receive an email when we’re done claiming the accounts. If you have a lot of accounts it can take awhile.</p><h3 id='Claim-accounts-synced-from-an-identity-provider'>Claim accounts synced from an identity provider</h3><p data-renderer-start-pos='11631'>When you provision users with your identity provider to your organization, we automatically claim the accounts.</p><p data-renderer-start-pos='11744'><a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/provisioning-users/docs/understand-user-provisioning/' title='https://support.atlassian.com/provisioning-users/docs/understand-user-provisioning/'>Learn more about user provisioning</a></p><h2 id='Claim-account-settings'>Claim account settings</h2><p data-renderer-start-pos='11804'>These are your available settings for when you claim accounts for a domain.</p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><colgroup><col style='width:209px'><col style='width:368px'></colgroup><tbody><tr><th rowspan='1' colSpan='1' style='background-color:var(--ds-background-neutral, #F4F5F7)' data-colwidth='246'><p data-renderer-start-pos='11881'><strong>Claim account settings</strong></p></th><th rowspan='1' colSpan='1' style='background-color:var(--ds-background-neutral, #F4F5F7)' data-colwidth='434'><p data-renderer-start-pos='11907'><strong>Description</strong></p></th></tr><tr><td rowspan='1' colSpan='1' data-colwidth='246'><p data-renderer-start-pos='11924'>Claim accounts</p></td><td rowspan='1' colSpan='1' data-colwidth='434'><p data-renderer-start-pos='11942'> Claim all or some users accounts for a verified domain. </p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='246'><p data-renderer-start-pos='12005'>Change claim setting-automatically</p></td><td rowspan='1' colSpan='1' data-colwidth='434'><p data-renderer-start-pos='12043'>Automatically claim new accounts from this domain. Choose this setting if you provision accounts with SAML Just-in-time.</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='246'><p data-renderer-start-pos='12169'>Change claim setting-manually</p></td><td rowspan='1' colSpan='1' data-colwidth='434'><p data-renderer-start-pos='12202'>Decide to manually claim some accounts from this domain. Claim accounts you add to a CSV file.</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='246'><p data-renderer-start-pos='12302'>Unclaim accounts</p></td><td rowspan='1' colSpan='1' data-colwidth='434'><p data-renderer-start-pos='12322'>When you unclaim accounts, you no longer manage the accounts. We remove the accounts from your authentication policies. Users don’t lose their product access.</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='246'><p data-renderer-start-pos='12486'>Remove domain</p></td><td rowspan='1' colSpan='1' data-colwidth='434'><p data-renderer-start-pos='12503'>When you remove a domain from your list of verified domains, you no longer manage the users with that domain and the users don’t appear on your <strong>Managed account</strong> page or in your authentication policies.</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='246'><p data-renderer-start-pos='12709'>Available to claim </p></td><td rowspan='1' colSpan='1' data-colwidth='434'><p data-renderer-start-pos='12732'>Accounts that have not been claimed and so could be claimed by any organization admin.</p></td></tr></tbody></table></div></div><h2 id='Change-claim-settings'>Change claim settings</h2><p data-renderer-start-pos='12849'>You can claim new accounts in two different ways, either automatically or manually.</p><h3 id='Claim-new-accounts-automatically'>Claim new accounts automatically</h3><p data-renderer-start-pos='12968'>When you are claiming new accounts manually and want to claim automatically, we add new accounts to your default authentication policy.</p><p data-renderer-start-pos='13105'>To claim new accounts automatically:</p><ol class='ak-ol'><li><p data-renderer-start-pos='13143'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='13148'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This step is different depending on your user management experience:</em></span></span></span> <br>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br>- Centralized: <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos='13212'>Select <strong>Change claim setting</strong> for a domain.</p></li><li><p data-renderer-start-pos='13257'>Select <strong>Automatically claim new accounts</strong>.</p></li></ol><h3 id='Claim-some-new-accounts-manually'>Claim some new accounts manually</h3><p data-renderer-start-pos='13337'>When you are claiming new accounts automatically and want to claim them manually, we no longer claim new accounts when they’re created.</p><p data-renderer-start-pos='13474'>To claim new accounts manually:</p><ol class='ak-ol'><li><p data-renderer-start-pos='13507'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='13512'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This step is different depending on your user management experience:</em></span></span></span> <br>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br>- Centralized: <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos='13576'>Select <strong>Change claim setting</strong> for a domain.</p></li><li><p data-renderer-start-pos='13621'>Select <strong>Manually claim new accounts</strong>.</p></li></ol><p data-renderer-start-pos='13662'>The next time you want to manually claim accounts, upload a CSV file with a single column of email accounts you want to claim.</p><ul class='ak-ul'><li><p data-renderer-start-pos='13790'>Add up to 10,000 email addresses in each CSV file. </p></li><li><p data-renderer-start-pos='13845'>The file can't exceed 5MB.</p></li></ul><h2 id='Unclaim-accounts'>Unclaim accounts</h2><p data-renderer-start-pos='13895'>When you unclaim accounts, you no longer manage the accounts and we remove the accounts from your authentication policies. Even though these accounts are no longer managed, users still keep their product access.</p><p data-renderer-start-pos='14108'>To unclaim accounts:</p><ol class='ak-ol'><li><p data-renderer-start-pos='14130'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='14135'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This step is different depending on your user management experience:</em></span></span></span> <br>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br>- Centralized: <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos='14199'>Select <strong>Unclaim accounts</strong> for a domain.</p></li><li><p data-renderer-start-pos='14240'>Upload a CSV file with a single column of email accounts you want to unclaim.</p><ol class='ak-ol'><li><p data-renderer-start-pos='14319'>Add up to 10,000 email addresses in each CSV file. </p></li><li><p data-renderer-start-pos='14374'>The file can't exceed 5MB.</p></li></ol></li></ol><p data-renderer-start-pos='14410'>When you unclaim accounts, we notify users on their profiles that your organization no longer manages their accounts.</p><p data-renderer-start-pos='14529'>If you need to, you can claim the accounts again.</p><h2 id='Notify-claimed-user-accounts'>Notify claimed user accounts</h2><p data-renderer-start-pos='14610'>When you claim or unclaim accounts, we let users know that your organization manages or no longer manages their accounts in two ways:</p><ol class='ak-ol'><li><p data-renderer-start-pos='14745'>Notifications – Users receive updates in the product.</p></li><li><p data-renderer-start-pos='14802'>Profile and visibility – Users manage personal account information.</p></li></ol><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/70PVfzJZ6YQVVljSstDHAe/6d8272f49a412c9a57530630f237b4f1/Managedaccountnotification' alt='Notification of managed account'></div></div></div><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/2Ksj93nZqqD0KI5sPELipY/33892a49f8f3f3255096c0b1f671072b/screenshot_ProfilePageBanner' alt='Banner on a profile page notifying the user that an admin now mangages their account '></div></div></div><h2 id='Change-your-domain-name'>Change your domain name</h2><p data-renderer-start-pos='14902'>You may want to change your name if you need to change the address of your company website and the emails associated with its domain. Here are some of the common reasons you may want to change your domain:</p><ul class='ak-ul'><li><p data-renderer-start-pos='15109'>Your company acquired another company</p></li><li><p data-renderer-start-pos='15150'>Your company is rebranding </p></li><li><p data-renderer-start-pos='15181'>Your company was sold to another company</p></li></ul><p data-renderer-start-pos='15227'>A few factors determine the path you take when you change your domain name and email addresses:</p><ul class='ak-ul'><li><p data-renderer-start-pos='15324'>How you provision users to Atlassian: with an identity provider using System for Cross-Domain Identity Management (SCIM) or by inviting users manually</p></li><li><p data-renderer-start-pos='15478'>How users log in with SAML single sign-on</p></li><li><p data-renderer-start-pos='15523'>Whether you want a domain change for the<strong> </strong>same, new, or a different Atlassian organization</p></li></ul><p data-renderer-start-pos='15618'>When you change your domain name, you’re also changing the domain name in your user’s email addresses, for example, <span class='code'>abc@domain.com</span> to <span class='code'>abc@newdomain.com</span>. Changing the domain in your existing Atlassian accounts allows you to keep the same account history.</p><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-bnXvFD jjYaPd' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='15873'><strong>Procedures to change domain</strong><br>For a smooth transition, follow the instructions based on the setup that applies to you. This way, you’ll avoid:</p><ul class='ak-ul'><li><p data-renderer-start-pos='16015'>Losing access to your admin controls in <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com' title='http://admin.atlassian.com'>admin.atlassian.com</a></p></li><li><p data-renderer-start-pos='16078'>Users losing access to historical data from their “old” domain and account</p></li><li><p data-renderer-start-pos='16156'>Users being unable to log in with SAML single sign-on</p></li><li><p data-renderer-start-pos='16213'>Users waiting 14 days to access accounts for the new domain name</p></li></ul></div></div><h3 id='Procedures-for-changing-and-moving-domains'>Procedures for changing and moving domains</h3><p data-renderer-start-pos='16329'>Depending on how you manage your users dictates the process you’ll follow. You have two paths to choose from. Select the one that works for how you provision users:</p><ol class='ak-ol'><li><p data-renderer-start-pos='16495'>Manually invite users to Atlassian </p></li><li><p data-renderer-start-pos='16534'>Automatically provision users to Atlassian through SCIM</p></li></ol><h2 id='Change-or-move-a-domain-when-you-manually-invite-users'>Change or move a domain when you manually invite users</h2><p data-renderer-start-pos='16651'>To change domain names and email accounts, you need to verify your old and new domains and claim their accounts in the same Atlassian organization.</p><p data-renderer-start-pos='16800'>To change a domain name:</p><ol class='ak-ol'><li><p data-renderer-start-pos='16826'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='16831'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This step is different depending on your user management experience:</em></span></span></span> <br>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br>- Centralized: <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos='16894'>Verify your new domain and claim its email accounts.</p></li><li><p data-renderer-start-pos='16950'>Make sure your old domain is still verified and claim its email accounts.</p></li><li><p data-renderer-start-pos='17027'>To manually change the old email to the new email. </p><ol class='ak-ol'><li><p data-renderer-start-pos='17080'>Go to <strong>Directory> Managed accounts.</strong></p></li><li><p data-renderer-start-pos='17118'>Select the user and change to a new email.</p></li></ol></li><li><p data-renderer-start-pos='17168'>To automate the domain name change in your emails.</p><ol class='ak-ol'><li><p data-renderer-start-pos='17220'><a class='sc-eIHaNI fVLHZh' href='https://developer.atlassian.com/cloud/admin/user-management/rest/api-group-users/#api-users-account-id-manage-email-put' title='https://developer.atlassian.com/cloud/admin/user-management/rest/api-group-users/#api-users-account-id-manage-email-put'>Use REST API set email</a>.</p></li></ol></li></ol><h3 id='Move-a-domain-and-its-email-accounts-to-a-new-organization'>Move a domain and its email accounts to a new organization</h3><p data-renderer-start-pos='17313'>You may want to move a domain from an existing to a new organization. In this case, you’ll need to schedule downtime. When you move<em> </em>a domain, we don’t apply <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span>security features for the same accounts in the existing organization.</p><p data-renderer-start-pos='17542'>To move a domain to a new organization:</p><ol class='ak-ol'><li><p data-renderer-start-pos='17583'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='17588'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This step is different depending on your user management experience:</em></span></span></span> <br>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br>- Centralized: <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos='17651'>Remove the new domain from your existing organization.</p></li><li><p data-renderer-start-pos='17709'>In the new organization, verify the new domain and claim its email accounts.</p></li></ol><h2 id='Change-or-move-a-domain-when-you-provision-users-with-SCIM'>Change or move a domain when you provision users with SCIM</h2><p data-renderer-start-pos='17851'>To change domain names and email accounts, you need to verify your old and new domains and claim their accounts in the same Atlassian organization.</p><p data-renderer-start-pos='18000'>To change a domain name:</p><ol class='ak-ol'><li><p data-renderer-start-pos='18026'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='18031'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This step is different depending on your user management experience:</em></span></span></span> <br>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br>- Centralized: <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos='18094'>Verify the new domain that your email accounts will be moved to.</p></li><li><p data-renderer-start-pos='18162'>Check that you’ve verified the old domain and claimed its email accounts.</p></li><li><p data-renderer-start-pos='18239'>Make sure the old email accounts are in your identity provider.</p></li><li><p data-renderer-start-pos='18306'>Sync old accounts from your identity provider to Atlassian.</p></li><li><p data-renderer-start-pos='18369'>After you sync, change emails in your identity provider to the new domain to keep the history of the old accounts.</p></li></ol><h3 id='Move-a-domain-and-its-email-accounts-to-a-new-organization.1'>Move a domain and its email accounts to a new organization</h3><p data-renderer-start-pos='18549'>You may want to move a domain from an existing to a new organization. In this case, you’ll need to schedule downtime. When you move<em> </em>a domain, we don’t apply<span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> security features for the same accounts in the existing organization.</p><p data-renderer-start-pos='18778'>To move a domain:</p><ol class='ak-ol'><li><p data-renderer-start-pos='18797'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='18802'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This step is different depending on your user management experience:</em></span></span></span> <br>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br>- Centralized: <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos='18865'>Remove the new domain from your existing organization.</p></li><li><p data-renderer-start-pos='18923'>In the new organization, verify and claim accounts for the domain you want to move.</p></li><li><p data-renderer-start-pos='19010'>Make sure all the email accounts for your new domain are in your identity provider. </p></li><li><p data-renderer-start-pos='19098'>Connect your identity provider to your new organization.</p></li><li><p data-renderer-start-pos='19158'>Sync the email accounts from your identity provider to Atlassian.</p></li></ol><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-bnXvFD jjYaPd' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='19229'><strong>Move domains with SAML SSO</strong></p><p data-renderer-start-pos='19257'>For users to log in with SAML, you’ll need to do an additional step to enable SAML SSO on the new domain in the new organization. We recommend you <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/contact' title='https://support.atlassian.com/contact'>contact Atlassian support</a> to remove the SAML identity of all the users on the old domain.</p></div></div><h2 id='Remove-a-verified-domain'>Remove a verified domain</h2><p data-renderer-start-pos='19523'>When you remove a domain from your list of verified domains, we no longer manage the users with that domain and the users won't appear on your <strong>Managed account</strong> page or in their authentication policies. Users must log in with their email and password.<br><br>If the domain you remove is associated with an identity provider, we remove the domain from your identity provider directory.</p><p data-renderer-start-pos='19901'>To remove a verified domain:</p><ol class='ak-ol'><li><p data-renderer-start-pos='19931'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='19936'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This step is different depending on your user management experience:</em></span></span></span> <br>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br>- Centralized: <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos='20000'>From your domain in the <strong>Domains</strong> table, select <strong>Remove domain, </strong>next to the domain, and verify you want to remove it.</p></li></ol><p data-renderer-start-pos='20120'>When you remove the domain, we let users know that your organization no longer manages their accounts.</p><h2 id='Maintain-your-verified-domain'>Maintain your verified domain</h2><p data-renderer-start-pos='20255'>This section discusses issues that may arise when verifying a domain.</p><h3 id='You-have-multiple-domains-or-subdomains'>You have multiple domains or subdomains</h3><p data-renderer-start-pos='20367'>You can verify multiple domains and subdomains under a single organization. All you need to do is to repeat the steps on this page with each domain that want to claim. Because we don’t automatically verify sub domains, such as <em>us.acme.com</em> and <em>eu.acme.com</em>, you need to manually verify each subdomain as well.</p><h3 id='Another-organization-already-verified-the-domain'>Another organization already verified the domain</h3><p data-renderer-start-pos='20726'>If someone else has already verified the domain when trying to set a claim setting, we’ll display a warning message letting you know. In this situation, someone at your company might have verified the domain under another organization. We recommend that you choose to claim manually. If you want to claim automatically or aren't sure, <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/' title='https://support.atlassian.com/'>contact support</a>.</p><h3 id='A-CMS-manages-your-website'>A CMS manages your website</h3><p data-renderer-start-pos='21107'>You may not be able to directly add a file to your website's root folder. As a workaround, you can copy the verification token from the downloaded file and publish it to an existing page that's less than 256kB in the same location (https://example.com/atlassian-domain-verification.html). This way should successfully verify your domain.</p><h3 id='You--x27-re-using-Google-Workspace'>You're using Google Workspace</h3><p data-renderer-start-pos='21477'>Your users authenticate with Google. Because you verify your domain as part of your integration with Google, you can't verify your domain from your site. If you want to verify your domain, you'll need to disconnect the G Suite integration.</p><p data-renderer-start-pos='21718'>If your users for another domain aren't connected through Google Workspace, you can still verify that domain and subscribe to <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> security policies for that domain.</p><h3 id='You-want-to-verify-a-domain-that-you-don--x27-t-own'>You want to verify a domain that you don't own</h3><p data-renderer-start-pos='21930'>To protect the privacy and security of Atlassian's users, it's not possible to verify domains that you don't own.</p><p data-renderer-start-pos='22045'>If you'd like to apply <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> security policies for these users, ask them to change their email address to a domain that you can then verify, or invite them to create Atlassian accounts that use email addresses from the domain.</p></div></div></div></div>","cacLastModifiedContent":null,"collectionId":"5qmGrfpxELUaR6jcxS9tDw","collections":[{"id":"5qmGrfpxELUaR6jcxS9tDw","pageType":"Documentation","title":"Manage your organization’s Atlassian accounts","description":"Gain control over your employee's Atlassian accounts.","url":"/user-management/docs/manage-your-organizations-atlassian-accounts/"},{"id":"32ZX9psaxNclZhRi8O6fH4","pageType":"Documentation","title":"Manage product users","description":"Administer users who access your products, whether or not you can manage their accounts.","url":"/user-management/docs/manage-product-users/"},{"id":"1wyovUUDO7kpFCzVpBs3Br","pageType":"Documentation","title":"Manage role and product permissions","description":"Give people product access and admin roles for your Atlassian cloud products.","url":"/user-management/docs/manage-role-and-product-permissions/"},{"id":"2Iin50hz2UKNIL6yYPZ5Mj","pageType":"Documentation","title":"Manage Jira Service Management customer accounts","description":null,"url":"/user-management/docs/manage-accounts-for-jira-service-management-customers/"}],"confluencePageId":null,"context":{"id":"1evq30NXmWxA5D5s5OCFHY","type":"contextTheme","docsHomeSlug":"/user-management/resources/","icon":{},"deployment":"Not Applicable","hubName":"User management"},"isCACContent":false,"pageType":"Documentation","relatedAppReferences":[],"tableOfContents":[{"title":"Verify ownership of your domain","id":"Verify-ownership-of-your-domain"},{"title":"Verify over HTTPS","id":"Verify-over-HTTPS"},{"title":"Verify over DNS","id":"Verify-over-DNS"},{"title":"Verify your domain with more than one method","id":"Verify-your-domain-with-more-than-one-method"},{"title":"Verification status","id":"Verification-status"},{"title":"What is account claim for a domain","id":"What-is-account-claim-for-a-domain"},{"title":"What are the different ways to claim accounts?","id":"What-are-the-different-ways-to-claim-accounts"},{"title":"Review accounts before you claim ","id":"Review-accounts-before-you-claim"},{"title":"Claim accounts","id":"Claim-accounts"},{"title":"Claim accounts synced from an identity provider","id":"Claim-accounts-synced-from-an-identity-provider"},{"title":"Claim account settings","id":"Claim-account-settings"},{"title":"Change claim settings","id":"Change-claim-settings"},{"title":"Claim new accounts automatically","id":"Claim-new-accounts-automatically"},{"title":"Claim some new accounts manually","id":"Claim-some-new-accounts-manually"},{"title":"Unclaim accounts","id":"Unclaim-accounts"},{"title":"Notify claimed user accounts","id":"Notify-claimed-user-accounts"},{"title":"Change your domain name","id":"Change-your-domain-name"},{"title":"Procedures for changing and moving domains","id":"Procedures-for-changing-and-moving-domains"},{"title":"Change or move a domain when you manually invite users","id":"Change-or-move-a-domain-when-you-manually-invite-users"},{"title":"Move a domain and its email accounts to a new organization","id":"Move-a-domain-and-its-email-accounts-to-a-new-organization"},{"title":"Change or move a domain when you provision users with SCIM","id":"Change-or-move-a-domain-when-you-provision-users-with-SCIM"},{"title":"Move a domain and its email accounts to a new organization","id":"Move-a-domain-and-its-email-accounts-to-a-new-organization.1"},{"title":"Remove a verified domain","id":"Remove-a-verified-domain"},{"title":"Maintain your verified domain","id":"Maintain-your-verified-domain"},{"title":"You have multiple domains or subdomains","id":"You-have-multiple-domains-or-subdomains"},{"title":"Another organization already verified the domain","id":"Another-organization-already-verified-the-domain"},{"title":"A CMS manages your website","id":"A-CMS-manages-your-website"},{"title":"You're using Google Workspace","id":"You--x27-re-using-Google-Workspace"},{"title":"You want to verify a domain that you don't own","id":"You-want-to-verify-a-domain-that-you-don--x27-t-own"}],"url":"/user-management/docs/verify-a-domain-to-manage-accounts/","versions":[],"bodyRenderedAdf":"<div class=\"adf__content\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div style=\"position:absolute;height:0;width:100%\"><object data=\"about:blank\" type=\"text/html\" style=\"position:absolute;height:0;width:100%\" aria-hidden=\"true\" tabindex=\"-1\"></object></div><div class=\"ak-renderer-wrapper sc-dymIpo gEdAYa\"><div></div><div class=\"sc-kXeGPI fIPKnQ\"><div class=\"ak-renderer-document\"><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div class=\"text-fragment\" data-testid=\"text-fragment\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div class=\"ak-renderer-wrapper sc-dymIpo gEdAYa\"><div></div><div class=\"sc-kXeGPI fIPKnQ\"><div class=\"ak-renderer-document\"><p data-renderer-start-pos=\"0\"><strong>Which user management experience do you have? </strong></p><p data-renderer-start-pos=\"48\">To check, go to your organization at <a class=\"sc-eIHaNI fVLHZh\" href=\"http://admin.atlassian.com/\" title=\"http://admin.atlassian.com/\">admin.atlassian.com</a> and select <strong>Directory</strong>. If the <strong>Users</strong> and <strong>Groups</strong> lists are found here, then you are using the centralized<strong> </strong>user management. <a class=\"sc-eIHaNI fVLHZh\" href=\"https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592\" title=\"https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592\">Learn more about the centralized user management</a> </p></div></div></div></div></div></div><p data-renderer-start-pos=\"1\"><em>We’ll note these changes in the support documentation below</em>.</p><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div class=\"text-fragment\" data-testid=\"text-fragment\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div class=\"ak-renderer-wrapper sc-dymIpo gEdAYa\"><div></div><div class=\"sc-kXeGPI fIPKnQ\"><div class=\"ak-renderer-document\"><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><tbody><tr><td rowspan=\"1\" colSpan=\"1\"><p data-renderer-start-pos=\"0\"><strong>Original </strong></p></td><td rowspan=\"1\" colSpan=\"1\"><p data-renderer-start-pos=\"13\"><strong>Centralized </strong></p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\"><p data-renderer-start-pos=\"31\">As a site administrator or organization admin, <strong>Users</strong> is found under <strong>Product site</strong>. </p><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div style=\"text-align:center\"><img style=\"max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px\" src=\"//images.ctfassets.net/zsv3d0ugroxu/7AevASHr0yJp0LZaXGBoxP/050831dc5ca1e93f856af1d68d33626c/old-user-management-experience_resized.png\" alt=\"Original user management png\"/></div></div></div></td><td rowspan=\"1\" colSpan=\"1\"><p data-renderer-start-pos=\"118\">As an organization admin, <strong>Users</strong> is found under <strong>Directory </strong>tab.</p><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div style=\"text-align:center\"><img style=\"max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px\" src=\"//images.ctfassets.net/zsv3d0ugroxu/3ZO4fm5kzHU2GqRPapsy4A/ccb8ac39f53f83d7dcfddbaeb70cedf7/New-user-management_resized.png\" alt=\"Centralized user management png\"/></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos=\"188\"> </p></div></div></div></div></div></div><p data-renderer-start-pos=\"64\">As an organization admin, you can verify your company’s domain to prove that you own all user accounts with that domain. Your company’s domain is everything that comes after the @ symbol in the email addresses of your users’ accounts. For example, Atlassian owns the domain <em>atlassian.com</em>. Note that you can’t use <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard Standard</span></span></span> with a public domain as your organization doesn’t own that domain.</p><p data-renderer-start-pos=\"447\">When you verify a domain for <span><a href=\"https://support.atlassian.com/organization-administration/docs/what-is-an-atlassian-organization/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">your organization</a></span>, you do two things: </p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"500\">Verify ownership of your company’s domain</p></li><li><p data-renderer-start-pos=\"545\">Claim users' accounts with that domain. </p></li></ol><p data-renderer-start-pos=\"591\">Verifying a domain gives you two benefits:</p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"635\">More control over the <span><a href=\"https://support.atlassian.com/user-management/docs/what-are-managed-accounts/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">Atlassian accounts</a></span> on your company’s domain – those accounts become <em>managed accounts</em>, which means you can edit, delete, or deactivate their accounts.</p></li><li><p data-renderer-start-pos=\"793\">The ability to apply security policies to your managed accounts – you may want to require log in with two-step verification or set up SAML single sign-on so that policies from your identity provider apply to all Atlassian accounts. You can do both by subscribing to <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard Standard</span></span></span>.</p></li></ul><p data-renderer-start-pos=\"1067\">When you claim accounts, we let users know with the domain that your organization manages their account when they go to their profile.</p><p data-renderer-start-pos=\"1203\">For example, imagine your company is called Acme Inc., and it owns the <em>acme.com</em> and <em>acme.co.uk</em> domains. After you verify both domains and claim their accounts, you can go to the <strong>Managed accounts</strong> page of your Atlassian organization and edit user details. </p><p data-renderer-start-pos=\"1459\">With a subscription to <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard Standard</span></span></span>, you can apply security policies to the managed accounts of your users.</p><p data-renderer-start-pos=\"1557\">You can still give product access to users with a different domain, such as <em>sarah@vendor.com</em>. Since these users aren't managed accounts, you won't be able to apply your security policies to them. </p><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div style=\"text-align:center\"><img style=\"max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px\" src=\"//images.ctfassets.net/zsv3d0ugroxu/5uv39oGl4j6Q5xybXcXrDG/4e44efbc2aa3693b64090d56a9a1d92a/diagram_VerifiedDomains.png\" alt=\"Your organization consisting of managed accounts under your 2 domains.\"/></div></div></div><h2 id=\"Verify-ownership-of-your-domain\">Verify ownership of your domain</h2><p data-renderer-start-pos=\"1789\">You can verify ownership of your company’s domain (or multiple domains) using these methods:</p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"1883\">HTTPS — Upload an HTML file to the root folder of your domain's website.</p></li><li><p data-renderer-start-pos=\"1959\">DNS TXT — Copy a TXT record to your domain name system (DNS).</p></li><li><p data-renderer-start-pos=\"2024\">Google Workspace or Microsoft Entra ID (previously Microsoft Azure AD) — Connect these identity providers to your Atlassian organization, and any domains associated with the identity provider will be automatically verified for your organization. <a class=\"sc-eIHaNI fVLHZh\" href=\"https://support.atlassian.com/provisioning-users/resources/\" title=\"https://support.atlassian.com/provisioning-users/resources/\">Learn how to connect and sync users and groups from your identity provider</a></p></li></ul><h3 id=\"Verify-over-HTTPS\">Verify over HTTPS</h3><p data-renderer-start-pos=\"2369\">To host the HTML file, you must use HTTPS and valid SSL certificate from a certificate authority (self-signed certificates won't work).</p><p data-renderer-start-pos=\"2506\">You can only verify domains with one (1) redirection to a <em>www</em> domain. For example, if your domain is <span class=\"code\">example.com</span>, we can verify your domain if we locate the HTML file at <span class=\"code\">https://example.com/atlassian-domain-verification.html</span> or at <span class=\"code\">https://www.example.com/atlassian-domain-verification.html</span>. </p><p data-renderer-start-pos=\"2799\">We won’t be able to verify your domain at any other location.</p><p data-renderer-start-pos=\"2862\">After verification is successful, we periodically check the verification file for security purposes. If you delete from your domain, we won't be able to tell that you still own your domain, and your domain will lose its verification status and any security policies for that domain, including SAML single sign-on.</p><p data-renderer-start-pos=\"3178\">To verify your domain over HTTPS:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"3213\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos=\"3218\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span><em>This step is different depending on your user management experience:</em></span></span></span> <br/>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br/>- Centralized: <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos=\"3281\">From the <strong>HTTPS</strong> tab, download the <em>atlassian-domain-verification.html</em> file.</p></li><li><p data-renderer-start-pos=\"3358\">Upload the HTML file to the root directory of your domain's webserver.</p></li><li><p data-renderer-start-pos=\"3432\">Return to the <strong>Domains</strong> page of your Atlassian administration and click <strong>Verify domain</strong>.</p></li><li><p data-renderer-start-pos=\"3520\">Keep your <strong>HTTPS</strong> as the method, enter the domain you want to verify in the <strong>Domain</strong> field, and click <strong>Verify domain</strong>.</p></li></ol><p data-renderer-start-pos=\"3638\">If we can find the HTML file on your webserver, your domain is verified and the <strong>Claim accounts</strong> screen opens. The next section covers what to do when you land on the <strong>Claim accounts</strong> screen.</p><h3 id=\"Verify-over-DNS\">Verify over DNS</h3><p data-renderer-start-pos=\"3844\">After verification is successful, we'll periodically check your DNS host for the txt record. If someone deletes or updates the txt record with incorrect information, we'll send you an email letting you know that you have a certain amount of time to update the txt record. If you don't, your domain will lose its verification status and any security policies for that domain, including SAML single sign-on, won't be effective.</p><p data-renderer-start-pos=\"4271\">To verify your domain using DNS:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"4305\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos=\"4310\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span><em>This step is different depending on your user management experience:</em></span></span></span> <br/>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br/>- Centralized: <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos=\"4374\">From the <strong>DNS</strong> tab, copy the txt record to your clipboard.</p></li><li><p data-renderer-start-pos=\"4434\">Go to your DNS host and find the settings page for adding a new record.</p></li><li><p data-renderer-start-pos=\"4509\">Select the option for adding a new record and paste the txt record to the <strong>Value</strong> field (may be named <strong>Answer</strong> or <strong>Description</strong>).</p></li><li><p data-renderer-start-pos=\"4636\">Your DNS record may have the following fields:</p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"4684\"><strong>Record type</strong>: Enter 'TXT'</p></li><li><p data-renderer-start-pos=\"4712\"><strong>Name</strong>/<strong>Host</strong>/<strong>Alias</strong>: Leave the default (@ or blank)</p></li><li><p data-renderer-start-pos=\"4763\"><strong>Time to live (TTL)</strong>: Enter '86400'</p></li></ul></li><li><p data-renderer-start-pos=\"4804\">Save the record.</p></li><li><p data-renderer-start-pos=\"4824\">Return to the <strong>Domains</strong> page of your Atlassian administration and click <strong>Verify domain</strong>.</p></li><li><p data-renderer-start-pos=\"4912\">Keep your <strong>TXT Record</strong> as the method, enter the domain you want to verify in the <strong>Domain</strong> field, and click <strong>Verify domain</strong>.</p></li></ol><p data-renderer-start-pos=\"5035\">Depending on your DNS host, it may take up to 72 hours for your domain to verify and DNS changes to take effect, which is why the domain in the <strong>Domains</strong> table will have an <span class=\"code\">UNVERIFIED</span> status. After 72 hours pass, click <strong>Verify domain</strong> next to the domain you want to verify and from the dialog that appears.</p><p data-renderer-start-pos=\"5339\">Once you have <em>verified</em><strong> </strong>your domain, your domain will be in a verified state but you will not have <em>claimed</em><strong> </strong>your user accounts. The next section covers what to do when you land on the <strong>Claim accounts</strong> screen.</p><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div style=\"text-align:center\"><img style=\"max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px\" src=\"//images.ctfassets.net/zsv3d0ugroxu/19FdbSw4nYvNaEuwwF1X1I/9c65bfe587b40cc1859ddec82a0ac8d3/verify_domain_.png\" alt=\"Verify domain screen where you enter a domain and we check to verify your ownership of the dokmain\"/></div></div></div><p data-renderer-start-pos=\"5546\">If you’re having issues verifying your domain, we’ve provided guidance to common problems and questions at the bottom of this page.</p><h2 id=\"Verify-your-domain-with-more-than-one-method\">Verify your domain with more than one method</h2><p data-renderer-start-pos=\"5725\">You should use more than one method to verify you own your company’s domain. This is especially important if you use third-party tools to manage your accounts and depend on authentication policies.</p><p data-renderer-start-pos=\"5924\">When you verify your domain with multiple methods, you reduce the risk of your domain becoming unverified. For example, using both DNS and HTTPS verification methods means you have a backup, and your domain will remain verified even if one verification method expires.</p><p data-renderer-start-pos=\"6194\">To verify your domain with additional methods:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"6242\">Go to <a class=\"sc-eIHaNI fVLHZh\" href=\"http://admin.atlassian.com/\" title=\"http://admin.atlassian.com/\">admin.atlassian.com</a>. Select your organization if you have more than one.</p></li><li><p data-renderer-start-pos=\"6324\"><em>This step is different depending on your user management experience:</em> </p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"6395\">Original: Select <strong>Directory</strong> > <strong>Domains</strong>.</p></li><li><p data-renderer-start-pos=\"6436\">Centralized: Select <strong>Settings</strong> > <strong>Domains</strong>.</p></li></ul></li><li><p data-renderer-start-pos=\"6483\">Select the domain you want to verify.</p></li><li><p data-renderer-start-pos=\"6524\">Select <strong>Add verification method</strong>.</p></li><li><p data-renderer-start-pos=\"6559\">Select the tab for the verification method you want to use.</p></li><li><p data-renderer-start-pos=\"6622\">Follow the instructions to verify your domain with your chosen method.</p></li></ol><p data-renderer-start-pos=\"6698\">You can’t verify a domain with the same verification method more than once. When you add new verification methods, only available methods will be shown.</p><h2 id=\"Verification-status\">Verification status</h2><p data-renderer-start-pos=\"6873\">Your domain verification status may change over time. When this happens, it’s important to know how to resolve issues quickly to keep your domain verified and your managed accounts intact.</p><p data-renderer-start-pos=\"7063\">Here’s an overview of each status and its meaning: </p><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><colgroup><col style=\"width:198px\"/><col style=\"width:379px\"/></colgroup><tbody><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"234\"><p data-renderer-start-pos=\"7116\"><strong>Status</strong></p></th><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"446\"><p data-renderer-start-pos=\"7126\"><strong>Description</strong></p></th></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"234\"><p data-renderer-start-pos=\"7143\">Verified</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"446\"><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"7155\">We’ve verified that you own this domain with at least one method.</p></li><li><p data-renderer-start-pos=\"7224\">You can claim accounts with this domain to manage them.</p></li></ul></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"234\"><p data-renderer-start-pos=\"7289\">Unverified</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"446\"><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"7303\">We’re unable to verify you own this domain. </p></li><li><p data-renderer-start-pos=\"7351\">If you want to claim accounts, you’ll need to verify that you own this domain.</p></li><li><p data-renderer-start-pos=\"7433\">You will see this status if you don’t complete the domain verification process, or when an existing verification method has become unverified.</p></li></ul></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"234\"><p data-renderer-start-pos=\"7585\">Verified (<span><span><span role=\"presentation\"><span class=\"icon-extension\" data-testid=\"icon\" style=\"white-space:normal\"><span class=\"Icon__IconWrapper-dyhwwi-0 dqqHMN\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><g fill-rule=\"evenodd\"><path d=\"M12.938 4.967c-.518-.978-1.36-.974-1.876 0L3.938 18.425c-.518.978-.045 1.771 1.057 1.771h14.01c1.102 0 1.573-.797 1.057-1.771L12.938 4.967z\" fill=\"currentColor\"/><path d=\"M12 15a1 1 0 0 1-1-1V9a1 1 0 0 1 2 0v5a1 1 0 0 1-1 1m0 3a1 1 0 0 1 0-2 1 1 0 0 1 0 2\" fill=\"inherit\"/></g></svg></span></span></span></span></span>missing token)</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"446\"><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"7614\">One or more of your verification methods have missing tokens (applicable to DNS and HTTPS only). A missing token status can occur when a record is moved or removed.</p></li><li><p data-renderer-start-pos=\"7782\">To fix this, review your methods to ensure you have at least one that can verify your domain.</p></li></ul></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"234\"><p data-renderer-start-pos=\"7885\">Verified (<span><span><span role=\"presentation\"><span class=\"icon-extension\" data-testid=\"icon\" style=\"white-space:normal\"><span class=\"Icon__IconWrapper-dyhwwi-0 dqqHMN\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><g fill-rule=\"evenodd\"><path d=\"M13.416 4.417a2.002 2.002 0 0 0-2.832 0l-6.168 6.167a2.002 2.002 0 0 0 0 2.833l6.168 6.167a2.002 2.002 0 0 0 2.832 0l6.168-6.167a2.002 2.002 0 0 0 0-2.833l-6.168-6.167z\" fill=\"currentColor\"/><path d=\"M12 14a1 1 0 0 1-1-1V8a1 1 0 0 1 2 0v5a1 1 0 0 1-1 1m0 3a1 1 0 0 1 0-2 1 1 0 0 1 0 2\" fill=\"inherit\"/></g></svg></span></span></span></span></span>expires soon)</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"446\"><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"7913\">All methods have missing tokens (applicable to DNS and HTTPS only). A missing token status can occur when a record is moved or removed.</p></li><li><p data-renderer-start-pos=\"8052\">If you don’t verify your domain within 14 days, your domain verification status will change to <strong>Unverified</strong> and any managed accounts with this domain will become unclaimed.</p></li></ul></td></tr></tbody></table></div></div><h2 id=\"What-is-account-claim-for-a-domain\">What is account claim for a domain</h2><p data-renderer-start-pos=\"8270\">After we verify you own a domain, you’ll be prompted to claim accounts associated with the domain so you can manage them.</p><p data-renderer-start-pos=\"8393\">When you claim accounts, you may see more users than you expect already have Atlassian accounts. You may even see accounts in your organization for users who don't use your company’s Atlassian products. This is because anyone can create an Atlassian account. </p><p data-renderer-start-pos=\"8654\">To find out which accounts on your domain have Atlassian accounts, you can export and review a list of the accounts before you claim them. See ‘Review accounts before you claim’ below for instructions on how to do this.</p><h3 id=\"What-are-the-different-ways-to-claim-accounts?\">What are the different ways to claim accounts?</h3><p data-renderer-start-pos=\"8923\">When your IT team is centralized in one department, you can easily manage and claim all your accounts. We recommend you claim all the accounts from a domain because this allows you to:</p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"9109\">manage users more effectively</p></li><li><p data-renderer-start-pos=\"9142\">apply security settings automatically to users</p></li></ul><p data-renderer-start-pos=\"9194\">We claim all existing accounts and any new accounts as they are created. We can only claim accounts that are available to claim. An account is available when another organization hasn’t claimed them yet. Choose this setting if you provision accounts with SAML Just-in-time. We add new accounts to your default authentication policy.</p><p data-renderer-start-pos=\"9528\"><a class=\"sc-eIHaNI fVLHZh\" href=\"https://support.atlassian.com/security-and-access-policies/docs/configure-saml-single-sign-on-with-an-identity-provider/\" title=\"https://support.atlassian.com/security-and-access-policies/docs/configure-saml-single-sign-on-with-an-identity-provider/\">Learn more about SAML Just-in-time</a></p><p data-renderer-start-pos=\"9564\">When your IT team is distributed and not in one department, you may need to only claim some accounts for a domain. When you choose to claim some accounts, you manually upload a CSV file of the accounts you want to claim.</p><p data-renderer-start-pos=\"9786\">If you provision users with your identity provider to your organization, we automatically claim the accounts.</p><h2 id=\"Review-accounts-before-you-claim\">Review accounts before you claim </h2><p data-renderer-start-pos=\"9932\">Review the accounts from a domain before you claim them. To review individual accounts and the products they access, export a CSV file of the domain’s accounts.</p><p data-renderer-start-pos=\"10094\">To export a CSV file of the accounts:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"10133\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos=\"10138\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span><em>This step is different depending on your user management experience:</em></span></span></span> <br/>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br/>- Centralized: <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos=\"10202\">Select <strong>Claim accounts</strong> for a domain.</p></li><li><p data-renderer-start-pos=\"10241\">Select <strong>Export users</strong>.</p></li></ol><p data-renderer-start-pos=\"10267\">You will receive an email with a link to the CSV file.<br/>It may take a few minutes to receive the CSV file in your email when you have a large number of accounts. The unique download link in the email expires in 24 hours. Other organization admins can download the file with the link.</p><h2 id=\"Claim-accounts\">Claim accounts</h2><p data-renderer-start-pos=\"10567\">You can either claim all or some accounts from a verified domain. When you choose to claim all accounts, we automatically claim accounts from a verified domain. When you choose some accounts, you decide when to manually claim some accounts from a verified domain.</p><p data-renderer-start-pos=\"10832\">To claim all accounts:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"10856\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos=\"10861\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span><em>This step is different depending on your user management experience:</em></span></span></span> <br/>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br/>- Centralized: <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos=\"10925\">Select <strong>Claim accounts</strong> for a domain.</p></li><li><p data-renderer-start-pos=\"10964\">Select <strong>Claim accounts.</strong></p></li></ol><p data-renderer-start-pos=\"10992\">You’ll receive an email when we’re done claiming the accounts. If you have a lot of accounts it can take awhile.</p><p data-renderer-start-pos=\"11106\">To claim some accounts:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"11131\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos=\"11136\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span><em>This step is different depending on your user management experience:</em></span></span></span> <br/>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br/>- Centralized: <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos=\"11200\">Select <strong>Claim accounts</strong> for a domain.</p></li><li><p data-renderer-start-pos=\"11239\">Select <strong>Claim accounts you add to a CSV file for a domain</strong>.</p></li><li><p data-renderer-start-pos=\"11300\">Upload a CSV file with a single column of email accounts you want to claim.</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"11377\">Add up to 10,000 email addresses in each CSV file. </p></li><li><p data-renderer-start-pos=\"11432\">The file can't exceed 5MB.</p></li></ol></li></ol><p data-renderer-start-pos=\"11468\">You’ll receive an email when we’re done claiming the accounts. If you have a lot of accounts it can take awhile.</p><h3 id=\"Claim-accounts-synced-from-an-identity-provider\">Claim accounts synced from an identity provider</h3><p data-renderer-start-pos=\"11631\">When you provision users with your identity provider to your organization, we automatically claim the accounts.</p><p data-renderer-start-pos=\"11744\"><a class=\"sc-eIHaNI fVLHZh\" href=\"https://support.atlassian.com/provisioning-users/docs/understand-user-provisioning/\" title=\"https://support.atlassian.com/provisioning-users/docs/understand-user-provisioning/\">Learn more about user provisioning</a></p><h2 id=\"Claim-account-settings\">Claim account settings</h2><p data-renderer-start-pos=\"11804\">These are your available settings for when you claim accounts for a domain.</p><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><colgroup><col style=\"width:209px\"/><col style=\"width:368px\"/></colgroup><tbody><tr><th rowspan=\"1\" colSpan=\"1\" style=\"background-color:var(--ds-background-neutral, #F4F5F7)\" data-colwidth=\"246\"><p data-renderer-start-pos=\"11881\"><strong>Claim account settings</strong></p></th><th rowspan=\"1\" colSpan=\"1\" style=\"background-color:var(--ds-background-neutral, #F4F5F7)\" data-colwidth=\"434\"><p data-renderer-start-pos=\"11907\"><strong>Description</strong></p></th></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"246\"><p data-renderer-start-pos=\"11924\">Claim accounts</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"434\"><p data-renderer-start-pos=\"11942\"> Claim all or some users accounts for a verified domain. </p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"246\"><p data-renderer-start-pos=\"12005\">Change claim setting-automatically</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"434\"><p data-renderer-start-pos=\"12043\">Automatically claim new accounts from this domain. Choose this setting if you provision accounts with SAML Just-in-time.</p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"246\"><p data-renderer-start-pos=\"12169\">Change claim setting-manually</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"434\"><p data-renderer-start-pos=\"12202\">Decide to manually claim some accounts from this domain. Claim accounts you add to a CSV file.</p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"246\"><p data-renderer-start-pos=\"12302\">Unclaim accounts</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"434\"><p data-renderer-start-pos=\"12322\">When you unclaim accounts, you no longer manage the accounts. We remove the accounts from your authentication policies. Users don’t lose their product access.</p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"246\"><p data-renderer-start-pos=\"12486\">Remove domain</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"434\"><p data-renderer-start-pos=\"12503\">When you remove a domain from your list of verified domains, you no longer manage the users with that domain and the users don’t appear on your <strong>Managed account</strong> page or in your authentication policies.</p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"246\"><p data-renderer-start-pos=\"12709\">Available to claim </p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"434\"><p data-renderer-start-pos=\"12732\">Accounts that have not been claimed and so could be claimed by any organization admin.</p></td></tr></tbody></table></div></div><h2 id=\"Change-claim-settings\">Change claim settings</h2><p data-renderer-start-pos=\"12849\">You can claim new accounts in two different ways, either automatically or manually.</p><h3 id=\"Claim-new-accounts-automatically\">Claim new accounts automatically</h3><p data-renderer-start-pos=\"12968\">When you are claiming new accounts manually and want to claim automatically, we add new accounts to your default authentication policy.</p><p data-renderer-start-pos=\"13105\">To claim new accounts automatically:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"13143\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos=\"13148\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span><em>This step is different depending on your user management experience:</em></span></span></span> <br/>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br/>- Centralized: <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos=\"13212\">Select <strong>Change claim setting</strong> for a domain.</p></li><li><p data-renderer-start-pos=\"13257\">Select <strong>Automatically claim new accounts</strong>.</p></li></ol><h3 id=\"Claim-some-new-accounts-manually\">Claim some new accounts manually</h3><p data-renderer-start-pos=\"13337\">When you are claiming new accounts automatically and want to claim them manually, we no longer claim new accounts when they’re created.</p><p data-renderer-start-pos=\"13474\">To claim new accounts manually:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"13507\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos=\"13512\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span><em>This step is different depending on your user management experience:</em></span></span></span> <br/>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br/>- Centralized: <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos=\"13576\">Select <strong>Change claim setting</strong> for a domain.</p></li><li><p data-renderer-start-pos=\"13621\">Select <strong>Manually claim new accounts</strong>.</p></li></ol><p data-renderer-start-pos=\"13662\">The next time you want to manually claim accounts, upload a CSV file with a single column of email accounts you want to claim.</p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"13790\">Add up to 10,000 email addresses in each CSV file. </p></li><li><p data-renderer-start-pos=\"13845\">The file can't exceed 5MB.</p></li></ul><h2 id=\"Unclaim-accounts\">Unclaim accounts</h2><p data-renderer-start-pos=\"13895\">When you unclaim accounts, you no longer manage the accounts and we remove the accounts from your authentication policies. Even though these accounts are no longer managed, users still keep their product access.</p><p data-renderer-start-pos=\"14108\">To unclaim accounts:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"14130\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos=\"14135\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span><em>This step is different depending on your user management experience:</em></span></span></span> <br/>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br/>- Centralized: <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos=\"14199\">Select <strong>Unclaim accounts</strong> for a domain.</p></li><li><p data-renderer-start-pos=\"14240\">Upload a CSV file with a single column of email accounts you want to unclaim.</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"14319\">Add up to 10,000 email addresses in each CSV file. </p></li><li><p data-renderer-start-pos=\"14374\">The file can't exceed 5MB.</p></li></ol></li></ol><p data-renderer-start-pos=\"14410\">When you unclaim accounts, we notify users on their profiles that your organization no longer manages their accounts.</p><p data-renderer-start-pos=\"14529\">If you need to, you can claim the accounts again.</p><h2 id=\"Notify-claimed-user-accounts\">Notify claimed user accounts</h2><p data-renderer-start-pos=\"14610\">When you claim or unclaim accounts, we let users know that your organization manages or no longer manages their accounts in two ways:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"14745\">Notifications – Users receive updates in the product.</p></li><li><p data-renderer-start-pos=\"14802\">Profile and visibility – Users manage personal account information.</p></li></ol><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div style=\"text-align:center\"><img style=\"max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px\" src=\"//images.ctfassets.net/zsv3d0ugroxu/70PVfzJZ6YQVVljSstDHAe/6d8272f49a412c9a57530630f237b4f1/Managedaccountnotification\" alt=\"Notification of managed account\"/></div></div></div><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div style=\"text-align:center\"><img style=\"max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px\" src=\"//images.ctfassets.net/zsv3d0ugroxu/2Ksj93nZqqD0KI5sPELipY/33892a49f8f3f3255096c0b1f671072b/screenshot_ProfilePageBanner\" alt=\"Banner on a profile page notifying the user that an admin now mangages their account \"/></div></div></div><h2 id=\"Change-your-domain-name\">Change your domain name</h2><p data-renderer-start-pos=\"14902\">You may want to change your name if you need to change the address of your company website and the emails associated with its domain. Here are some of the common reasons you may want to change your domain:</p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"15109\">Your company acquired another company</p></li><li><p data-renderer-start-pos=\"15150\">Your company is rebranding </p></li><li><p data-renderer-start-pos=\"15181\">Your company was sold to another company</p></li></ul><p data-renderer-start-pos=\"15227\">A few factors determine the path you take when you change your domain name and email addresses:</p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"15324\">How you provision users to Atlassian: with an identity provider using System for Cross-Domain Identity Management (SCIM) or by inviting users manually</p></li><li><p data-renderer-start-pos=\"15478\">How users log in with SAML single sign-on</p></li><li><p data-renderer-start-pos=\"15523\">Whether you want a domain change for the<strong> </strong>same, new, or a different Atlassian organization</p></li></ul><p data-renderer-start-pos=\"15618\">When you change your domain name, you’re also changing the domain name in your user’s email addresses, for example, <span class=\"code\">abc@domain.com</span> to <span class=\"code\">abc@newdomain.com</span>. Changing the domain in your existing Atlassian accounts allows you to keep the same account history.</p><div style=\"background:#DEEBFF\" class=\"ak-editor-panel\" data-panel-type=\"info\"><span style=\"color:#0052CC\" class=\"ak-editor-panel__icon\"><span class=\"sc-bnXvFD jjYaPd\" role=\"img\" aria-label=\"Panel info\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><path d=\"M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z\" fill=\"currentColor\" fill-rule=\"evenodd\"/></svg></span></span><div class=\"ak-editor-panel__content\"><p data-renderer-start-pos=\"15873\"><strong>Procedures to change domain</strong><br/>For a smooth transition, follow the instructions based on the setup that applies to you. This way, you’ll avoid:</p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"16015\">Losing access to your admin controls in <a class=\"sc-eIHaNI fVLHZh\" href=\"http://admin.atlassian.com\" title=\"http://admin.atlassian.com\">admin.atlassian.com</a></p></li><li><p data-renderer-start-pos=\"16078\">Users losing access to historical data from their “old” domain and account</p></li><li><p data-renderer-start-pos=\"16156\">Users being unable to log in with SAML single sign-on</p></li><li><p data-renderer-start-pos=\"16213\">Users waiting 14 days to access accounts for the new domain name</p></li></ul></div></div><h3 id=\"Procedures-for-changing-and-moving-domains\">Procedures for changing and moving domains</h3><p data-renderer-start-pos=\"16329\">Depending on how you manage your users dictates the process you’ll follow. You have two paths to choose from. Select the one that works for how you provision users:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"16495\">Manually invite users to Atlassian </p></li><li><p data-renderer-start-pos=\"16534\">Automatically provision users to Atlassian through SCIM</p></li></ol><h2 id=\"Change-or-move-a-domain-when-you-manually-invite-users\">Change or move a domain when you manually invite users</h2><p data-renderer-start-pos=\"16651\">To change domain names and email accounts, you need to verify your old and new domains and claim their accounts in the same Atlassian organization.</p><p data-renderer-start-pos=\"16800\">To change a domain name:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"16826\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos=\"16831\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span><em>This step is different depending on your user management experience:</em></span></span></span> <br/>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br/>- Centralized: <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos=\"16894\">Verify your new domain and claim its email accounts.</p></li><li><p data-renderer-start-pos=\"16950\">Make sure your old domain is still verified and claim its email accounts.</p></li><li><p data-renderer-start-pos=\"17027\">To manually change the old email to the new email. </p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"17080\">Go to <strong>Directory> Managed accounts.</strong></p></li><li><p data-renderer-start-pos=\"17118\">Select the user and change to a new email.</p></li></ol></li><li><p data-renderer-start-pos=\"17168\">To automate the domain name change in your emails.</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"17220\"><a class=\"sc-eIHaNI fVLHZh\" href=\"https://developer.atlassian.com/cloud/admin/user-management/rest/api-group-users/#api-users-account-id-manage-email-put\" title=\"https://developer.atlassian.com/cloud/admin/user-management/rest/api-group-users/#api-users-account-id-manage-email-put\">Use REST API set email</a>.</p></li></ol></li></ol><h3 id=\"Move-a-domain-and-its-email-accounts-to-a-new-organization\">Move a domain and its email accounts to a new organization</h3><p data-renderer-start-pos=\"17313\">You may want to move a domain from an existing to a new organization. In this case, you’ll need to schedule downtime. When you move<em> </em>a domain, we don’t apply <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard Standard</span></span></span>security features for the same accounts in the existing organization.</p><p data-renderer-start-pos=\"17542\">To move a domain to a new organization:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"17583\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos=\"17588\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span><em>This step is different depending on your user management experience:</em></span></span></span> <br/>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br/>- Centralized: <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos=\"17651\">Remove the new domain from your existing organization.</p></li><li><p data-renderer-start-pos=\"17709\">In the new organization, verify the new domain and claim its email accounts.</p></li></ol><h2 id=\"Change-or-move-a-domain-when-you-provision-users-with-SCIM\">Change or move a domain when you provision users with SCIM</h2><p data-renderer-start-pos=\"17851\">To change domain names and email accounts, you need to verify your old and new domains and claim their accounts in the same Atlassian organization.</p><p data-renderer-start-pos=\"18000\">To change a domain name:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"18026\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos=\"18031\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span><em>This step is different depending on your user management experience:</em></span></span></span> <br/>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br/>- Centralized: <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos=\"18094\">Verify the new domain that your email accounts will be moved to.</p></li><li><p data-renderer-start-pos=\"18162\">Check that you’ve verified the old domain and claimed its email accounts.</p></li><li><p data-renderer-start-pos=\"18239\">Make sure the old email accounts are in your identity provider.</p></li><li><p data-renderer-start-pos=\"18306\">Sync old accounts from your identity provider to Atlassian.</p></li><li><p data-renderer-start-pos=\"18369\">After you sync, change emails in your identity provider to the new domain to keep the history of the old accounts.</p></li></ol><h3 id=\"Move-a-domain-and-its-email-accounts-to-a-new-organization.1\">Move a domain and its email accounts to a new organization</h3><p data-renderer-start-pos=\"18549\">You may want to move a domain from an existing to a new organization. In this case, you’ll need to schedule downtime. When you move<em> </em>a domain, we don’t apply<span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard Standard</span></span></span> security features for the same accounts in the existing organization.</p><p data-renderer-start-pos=\"18778\">To move a domain:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"18797\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos=\"18802\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span><em>This step is different depending on your user management experience:</em></span></span></span> <br/>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br/>- Centralized: <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos=\"18865\">Remove the new domain from your existing organization.</p></li><li><p data-renderer-start-pos=\"18923\">In the new organization, verify and claim accounts for the domain you want to move.</p></li><li><p data-renderer-start-pos=\"19010\">Make sure all the email accounts for your new domain are in your identity provider. </p></li><li><p data-renderer-start-pos=\"19098\">Connect your identity provider to your new organization.</p></li><li><p data-renderer-start-pos=\"19158\">Sync the email accounts from your identity provider to Atlassian.</p></li></ol><div style=\"background:#DEEBFF\" class=\"ak-editor-panel\" data-panel-type=\"info\"><span style=\"color:#0052CC\" class=\"ak-editor-panel__icon\"><span class=\"sc-bnXvFD jjYaPd\" role=\"img\" aria-label=\"Panel info\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><path d=\"M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z\" fill=\"currentColor\" fill-rule=\"evenodd\"/></svg></span></span><div class=\"ak-editor-panel__content\"><p data-renderer-start-pos=\"19229\"><strong>Move domains with SAML SSO</strong></p><p data-renderer-start-pos=\"19257\">For users to log in with SAML, you’ll need to do an additional step to enable SAML SSO on the new domain in the new organization. We recommend you <a class=\"sc-eIHaNI fVLHZh\" href=\"https://support.atlassian.com/contact\" title=\"https://support.atlassian.com/contact\">contact Atlassian support</a> to remove the SAML identity of all the users on the old domain.</p></div></div><h2 id=\"Remove-a-verified-domain\">Remove a verified domain</h2><p data-renderer-start-pos=\"19523\">When you remove a domain from your list of verified domains, we no longer manage the users with that domain and the users won't appear on your <strong>Managed account</strong> page or in their authentication policies. Users must log in with their email and password.<br/><br/>If the domain you remove is associated with an identity provider, we remove the domain from your identity provider directory.</p><p data-renderer-start-pos=\"19901\">To remove a verified domain:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"19931\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos=\"19936\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span><em>This step is different depending on your user management experience:</em></span></span></span> <br/>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br/>- Centralized: <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos=\"20000\">From your domain in the <strong>Domains</strong> table, select <strong>Remove domain, </strong>next to the domain, and verify you want to remove it.</p></li></ol><p data-renderer-start-pos=\"20120\">When you remove the domain, we let users know that your organization no longer manages their accounts.</p><h2 id=\"Maintain-your-verified-domain\">Maintain your verified domain</h2><p data-renderer-start-pos=\"20255\">This section discusses issues that may arise when verifying a domain.</p><h3 id=\"You-have-multiple-domains-or-subdomains\">You have multiple domains or subdomains</h3><p data-renderer-start-pos=\"20367\">You can verify multiple domains and subdomains under a single organization. All you need to do is to repeat the steps on this page with each domain that want to claim. Because we don’t automatically verify sub domains, such as <em>us.acme.com</em> and <em>eu.acme.com</em>, you need to manually verify each subdomain as well.</p><h3 id=\"Another-organization-already-verified-the-domain\">Another organization already verified the domain</h3><p data-renderer-start-pos=\"20726\">If someone else has already verified the domain when trying to set a claim setting, we’ll display a warning message letting you know. In this situation, someone at your company might have verified the domain under another organization. We recommend that you choose to claim manually. If you want to claim automatically or aren't sure, <a class=\"sc-eIHaNI fVLHZh\" href=\"https://support.atlassian.com/\" title=\"https://support.atlassian.com/\">contact support</a>.</p><h3 id=\"A-CMS-manages-your-website\">A CMS manages your website</h3><p data-renderer-start-pos=\"21107\">You may not be able to directly add a file to your website's root folder. As a workaround, you can copy the verification token from the downloaded file and publish it to an existing page that's less than 256kB in the same location (https://example.com/atlassian-domain-verification.html). This way should successfully verify your domain.</p><h3 id=\"You're-using-Google-Workspace\">You're using Google Workspace</h3><p data-renderer-start-pos=\"21477\">Your users authenticate with Google. Because you verify your domain as part of your integration with Google, you can't verify your domain from your site. If you want to verify your domain, you'll need to disconnect the G Suite integration.</p><p data-renderer-start-pos=\"21718\">If your users for another domain aren't connected through Google Workspace, you can still verify that domain and subscribe to <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard Standard</span></span></span> security policies for that domain.</p><h3 id=\"You-want-to-verify-a-domain-that-you-don't-own\">You want to verify a domain that you don't own</h3><p data-renderer-start-pos=\"21930\">To protect the privacy and security of Atlassian's users, it's not possible to verify domains that you don't own.</p><p data-renderer-start-pos=\"22045\">If you'd like to apply <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard Standard</span></span></span> security policies for these users, ask them to change their email address to a domain that you can then verify, or invite them to create 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.pm-table-container.left-shadow::before{top:23px;height:calc(100% - 24px);z-index:12;} .fIPKnQ .pm-table-container table{margin-left:0;margin-right:0;} .fIPKnQ .pm-table-container table .ak-renderer-tableHeader-sortable-column{cursor:pointer;} .fIPKnQ .pm-table-container table .ak-renderer-tableHeader-sortable-column.ak-renderer-tableHeader-sortable-column__not-allowed{cursor:default;} .fIPKnQ .pm-table-container table .ak-renderer-tableHeader-sortable-column .ak-renderer-tableHeader-sorting-icon{margin:0;opacity:1;-webkit-transition:opacity 0.2s ease-in-out;transition:opacity 0.2s ease-in-out;} .fIPKnQ .pm-table-container table .ak-renderer-tableHeader-sortable-column .ak-renderer-tableHeader-sorting-icon__no-order{opacity:0;} .fIPKnQ .pm-table-container table .ak-renderer-tableHeader-sortable-column:hover .ak-renderer-tableHeader-sorting-icon__no-order{opacity:1;} .fIPKnQ .pm-table-container table tr:first-child td,.fIPKnQ .pm-table-container table tr:first-child th{position:relative;} .fIPKnQ .pm-table-container table[data-number-column='true'] .ak-renderer-table-number-column{background-color:#F4F5F7;border-right:1px solid #C1C7D0;width:42px;text-align:center;color:#6B778C;font-size:14px;} .fIPKnQ .pm-table-container table[data-number-column='true'] .fixed .ak-renderer-table-number-column{border-right:0px none;} .fIPKnQ tr[data-header-row].fixed{position:fixed !important;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;overflow:hidden;z-index:11;border-right:1px solid #C1C7D0;border-bottom:1px solid #C1C7D0;-webkit-transform:translateX(-1px);-ms-transform:translateX(-1px);transform:translateX(-1px);} .fIPKnQ .sticky > th{z-index:11;position:-webkit-sticky !important;position:sticky !important;top:0;} .fIPKnQ .sticky > td{position:-webkit-sticky !important;position:sticky !important;top:0;} .fIPKnQ .sticky th,.fIPKnQ .sticky td{box-shadow:0px 1px #C1C7D0,0px -0.5px #C1C7D0,inset -1px 0px #F4F5F7,0px -1px #F4F5F7;} 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5.514 8.017 7.446 8 9.95l.005.147a.992.992 0 0 0 .982.904c.552 0 1-.447 1.002-.998a2.004 2.004 0 0 1 4.007-.002c0 1.102-.898 2-2.003 2H12a1 1 0 0 0-1 .987v2.014a1.001 1.001 0 0 0 2.004 0v-.782c0-.217.145-.399.35-.472A3.99 3.99 0 0 0 15.89 9.05" fill="inherit"/></g></svg></span><a href="" data-testid="atlas_link"><span>Contact support</span></a></li><li data-testid="dropdown_item" class="nav-links__item"><a href="https://www.atlassian.com/university" data-testid="atlas_link"><span>Training & Certification</span></a></li><li data-testid="dropdown_item" class="nav-links__item"><a href="https://www.atlassian.com/cloud-migration" data-testid="atlas_link"><span>Atlassian Migration Program</span></a></li><li data-testid="dropdown_item" class="nav-links__item"><a href="https://confluence.atlassian.com/gdpr" data-testid="atlas_link"><span>GDPR guides</span></a></li><li data-testid="dropdown_item" class="nav-links__item"><a href="https://www.atlassian.com/enterprise/services" 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data-testid="atlas_link"><span>Atlassian.com</span></a></li></ul></div></div></div></div></div><div class="main-content-container flex-container margin-top-medium"><aside class=""><div class="pagetree-expander" data-testid="pagetree-expander" role="button" tabindex="0" aria-label="open page tree"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M7 7h10a1 1 0 0 1 0 2H7a1 1 0 1 1 0-2zm0 4h10a1 1 0 0 1 0 2H7a1 1 0 0 1 0-2zm0 4h5a1 1 0 0 1 0 2H7a1 1 0 0 1 0-2z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><div class="pagetree pagetree--hidden" data-testid="pagetree"><div class="pagetree__inner"><div class="pagetree__context"><div data-testid="pagetree-back-arrow" class="pagetree__back-arrow" role="button" aria-label="close page tree" tabindex="0"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M8.414 11.5H18a1 1 0 0 1 0 2H8.414l3.793 3.793a1 1 0 0 1-1.414 1.414l-5.5-5.5a1 1 0 0 1 0-1.414l5.5-5.5a1 1 0 0 1 1.414 1.414L8.414 11.5z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><img class="pagetree__icon" alt="User management" height="40" width="40"/><div><a href="/user-management/resources/" class="pagetree__title" data-testid="pagetree-title" data-event-container="pagetree" data-event-component="pagetreeTitle" data-track-event="clicked">User management</a><p class="pagetree__subhead">Documentation</p></div></div><ul class="pagetree__list pagetree__list--root"><li class="pagetree__item pagetree__item--current-child-list"><div data-testid="pagetree-item-expander" class="pagetree__expander pagetree__expander--expanded" role="button" tabindex="0" aria-expanded="true" aria-label="collapse page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/manage-your-organizations-atlassian-accounts/" data-testid="atlas_link">Manage your organization’s Atlassian accounts</a><ul class="pagetree__list false"><li class="pagetree__item pagetree__item--current-item"><div data-testid="pagetree-item-expander" class="pagetree__expander pagetree__expander--expanded pagetree__expander--current" role="button" tabindex="-1" aria-expanded="true" aria-label=""><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><circle cx="12" cy="12" r="5" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/verify-a-domain-to-manage-accounts/" data-testid="atlas_link">Verify a domain to manage accounts</a></li><li class="pagetree__item "><a href="/user-management/docs/what-are-managed-accounts/" data-testid="atlas_link">What are managed accounts?</a></li><li class="pagetree__item "><a href="/user-management/docs/resend-a-verification-email-to-a-managed-account/" data-testid="atlas_link">Resend a verification email to a managed account</a></li><li class="pagetree__item "><a href="/user-management/docs/make-changes-to-a-managed-user-account/" data-testid="atlas_link">Make changes to a managed user account</a></li><li class="pagetree__item "><a href="/user-management/docs/deactivate-a-managed-account/" data-testid="atlas_link">Deactivate a managed account</a></li><li class="pagetree__item "><a href="/user-management/docs/delete-a-managed-account/" data-testid="atlas_link">Delete a managed account</a></li><li class="pagetree__item "><a href="/user-management/docs/make-atlassians-global-account-model-work-for-you/" data-testid="atlas_link">Make Atlassian's global account model work for you</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/manage-product-users/" data-testid="atlas_link">Manage product users</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/user-management/docs/invite-a-user/" data-testid="atlas_link">Invite a user</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/manage-an-individual-users-profile/" data-testid="atlas_link">Manage an individual user's profile</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/user-management/docs/remove-or-suspend-a-user/" data-testid="atlas_link">Remove user or suspend their access</a></li><li class="pagetree__item "><a href="/user-management/docs/log-in-as-another-user/" data-testid="atlas_link">Log in as another user</a></li><li class="pagetree__item "><a href="/user-management/docs/update-roles-and-properties-for-jira-users/" data-testid="atlas_link">Update roles and properties for Jira users</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/manage-groups/" data-testid="atlas_link">Manage groups</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/user-management/docs/create-groups/" data-testid="atlas_link">Create groups</a></li><li class="pagetree__item "><a href="/user-management/docs/edit-a-group/" data-testid="atlas_link">Edit a group</a></li><li class="pagetree__item "><a href="/user-management/docs/delete-a-group/" data-testid="atlas_link">Delete a group</a></li><li class="pagetree__item "><a href="/user-management/docs/default-groups-and-permissions/" data-testid="atlas_link">Default groups and permissions</a></li><li class="pagetree__item "><a href="/user-management/docs/troubleshoot-issues-related-to-managing-groups/" data-testid="atlas_link">Troubleshoot issues related to managing groups</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/manage-role-and-product-permissions/" data-testid="atlas_link">Manage role and product permissions</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/user-management/docs/control-how-users-get-access-to-products/" data-testid="atlas_link">Control how users get access to products</a></li><li class="pagetree__item "><a href="/user-management/docs/give-users-admin-permissions/" data-testid="atlas_link">Give users admin permissions</a></li><li class="pagetree__item "><a href="/user-management/docs/approve-or-deny-product-access-requests/" data-testid="atlas_link">Approve or deny product access requests</a></li><li class="pagetree__item "><a href="/user-management/docs/give-users-access-to-products/" data-testid="atlas_link">Give users access to products</a></li><li class="pagetree__item "><a href="/user-management/docs/how-does-product-access-work/" data-testid="atlas_link">How does product access work?</a></li><li class="pagetree__item "><a href="/user-management/docs/remove-product-access-for-users/" data-testid="atlas_link">Remove product access for users</a></li><li class="pagetree__item "><a href="/user-management/docs/disable-automatic-domain-enabled-access-to-your-instance/" data-testid="atlas_link">Disable automatic domain-enabled access to your instance</a></li><li class="pagetree__item "><a href="/user-management/docs/remove-admin-permissions-from-users/" data-testid="atlas_link">Remove admin permissions from users</a></li><li class="pagetree__item "><a href="/user-management/docs/what-are-the-different-types-of-admin-roles/" data-testid="atlas_link">What are the different types of admin roles?</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/manage-accounts-for-jira-service-management-customers/" data-testid="atlas_link">Manage Jira Service Management customer accounts</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/user-management/docs/manage-jira-service-management-customer-accounts/" data-testid="atlas_link">What different account types can customers have?</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/manage-accounts-for-portal-only-customers/" data-testid="atlas_link">Manage accounts for portal-only customers</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/user-management/docs/change-password-for-portal-only-customers/" data-testid="atlas_link">Change password for portal-only customers</a></li><li class="pagetree__item "><a href="/user-management/docs/migrate-a-portal-only-customer-to-atlassian-account/" data-testid="atlas_link">Migrate a portal-only customer to Atlassian account</a></li><li class="pagetree__item "><a href="/user-management/docs/edit-name-for-portal-only-customers/" data-testid="atlas_link">Edit name for portal-only customers</a></li><li class="pagetree__item "><a href="/user-management/docs/revoke-access-for-portal-only-customers/" data-testid="atlas_link">Revoke access for portal-only customers</a></li><li class="pagetree__item "><a href="/user-management/docs/delete-portal-only-customers/" data-testid="atlas_link">Delete portal-only customers</a></li></ul></li></ul></li></ul></div></div></aside><main class="topic__container"><div class="topic__sub-header" data-testid="topic_sub_header"><div class="breadcrumbs-wrapper" data-testid="breadcrumbs"><div class="BreadcrumbsContainer-tgj96-0 eiYreW"><div class="BreadcrumbsItem__BreadcrumbsItemElement-sc-1hh8yo5-0 fItpNE"><a class="Button__ButtonElement-sc-114ur46-0 eMRgDW sc-bbmXgH gZerWW" spacing="none" href="/" target=""><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">Atlassian Support</span></span></a><div class="Separator-c8t0qf-0 kSIZGq">/</div></div><div class="BreadcrumbsItem__BreadcrumbsItemElement-sc-1hh8yo5-0 fItpNE"><a class="Button__ButtonElement-sc-114ur46-0 eMRgDW sc-bbmXgH gZerWW" spacing="none" href="/user-management/resources/" target=""><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">User management Resources</span></span></a><div class="Separator-c8t0qf-0 kSIZGq">/</div></div><div class="BreadcrumbsItem__BreadcrumbsItemElement-sc-1hh8yo5-0 fItpNE"><a class="Button__ButtonElement-sc-114ur46-0 eMRgDW sc-bbmXgH gZerWW" spacing="none" href="/user-management/docs/manage-your-organizations-atlassian-accounts/" target=""><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">Manage your organization’s Atlassian accounts</span></span></a></div></div></div></div><article class="topic__inner-container margin-top-medium" id="maincontent"><div class="title margin-bottom-medium"><h1>Verify a domain to manage accounts</h1></div><div class="topic__body"><div><div class='adf__content'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div style='position:absolute;height:0;width:100%'><object data='about:blank' type='text/html' style='position:absolute;height:0;width:100%' aria-hidden='true' tabindex='-1'></object></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><p data-renderer-start-pos='0'><strong>Which user management experience do you have? </strong></p><p data-renderer-start-pos='48'>To check, go to your organization at <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a> and select <strong>Directory</strong>. If the <strong>Users</strong> and <strong>Groups</strong> lists are found here, then you are using the centralized<strong> </strong>user management. <a class='sc-eIHaNI fVLHZh' href='https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592' title='https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592'>Learn more about the centralized user management</a> </p></div></div></div></div></div></div><p data-renderer-start-pos='1'><em>We’ll note these changes in the support documentation below</em>.</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='0'><strong>Original </strong></p></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='13'><strong>Centralized </strong></p></td></tr><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='31'>As a site administrator or organization admin, <strong>Users</strong> is found under <strong>Product site</strong>. </p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/7AevASHr0yJp0LZaXGBoxP/050831dc5ca1e93f856af1d68d33626c/old-user-management-experience_resized.png' alt='Original user management png'></div></div></div></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='118'>As an organization admin, <strong>Users</strong> is found under <strong>Directory </strong>tab.</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/3ZO4fm5kzHU2GqRPapsy4A/ccb8ac39f53f83d7dcfddbaeb70cedf7/New-user-management_resized.png' alt='Centralized user management png'></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='188'> </p></div></div></div></div></div></div><p data-renderer-start-pos='64'>As an organization admin, you can verify your company’s domain to prove that you own all user accounts with that domain. Your company’s domain is everything that comes after the @ symbol in the email addresses of your users’ accounts. For example, Atlassian owns the domain <em>atlassian.com</em>. Note that you can’t use <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> with a public domain as your organization doesn’t own that domain.</p><p data-renderer-start-pos='447'>When you verify a domain for <span><a href='https://support.atlassian.com/organization-administration/docs/what-is-an-atlassian-organization/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>your organization</a></span>, you do two things: </p><ol class='ak-ol'><li><p data-renderer-start-pos='500'>Verify ownership of your company’s domain</p></li><li><p data-renderer-start-pos='545'>Claim users' accounts with that domain. </p></li></ol><p data-renderer-start-pos='591'>Verifying a domain gives you two benefits:</p><ul class='ak-ul'><li><p data-renderer-start-pos='635'>More control over the <span><a href='https://support.atlassian.com/user-management/docs/what-are-managed-accounts/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Atlassian accounts</a></span> on your company’s domain – those accounts become <em>managed accounts</em>, which means you can edit, delete, or deactivate their accounts.</p></li><li><p data-renderer-start-pos='793'>The ability to apply security policies to your managed accounts – you may want to require log in with two-step verification or set up SAML single sign-on so that policies from your identity provider apply to all Atlassian accounts. You can do both by subscribing to <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span>.</p></li></ul><p data-renderer-start-pos='1067'>When you claim accounts, we let users know with the domain that your organization manages their account when they go to their profile.</p><p data-renderer-start-pos='1203'>For example, imagine your company is called Acme Inc., and it owns the <em>acme.com</em> and <em>acme.co.uk</em> domains. After you verify both domains and claim their accounts, you can go to the <strong>Managed accounts</strong> page of your Atlassian organization and edit user details. </p><p data-renderer-start-pos='1459'>With a subscription to <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span>, you can apply security policies to the managed accounts of your users.</p><p data-renderer-start-pos='1557'>You can still give product access to users with a different domain, such as <em>sarah@vendor.com</em>. Since these users aren't managed accounts, you won't be able to apply your security policies to them. </p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/5uv39oGl4j6Q5xybXcXrDG/4e44efbc2aa3693b64090d56a9a1d92a/diagram_VerifiedDomains.png' alt='Your organization consisting of managed accounts under your 2 domains.'></div></div></div><h2 id='Verify-ownership-of-your-domain'>Verify ownership of your domain</h2><p data-renderer-start-pos='1789'>You can verify ownership of your company’s domain (or multiple domains) using these methods:</p><ul class='ak-ul'><li><p data-renderer-start-pos='1883'>HTTPS — Upload an HTML file to the root folder of your domain's website.</p></li><li><p data-renderer-start-pos='1959'>DNS TXT — Copy a TXT record to your domain name system (DNS).</p></li><li><p data-renderer-start-pos='2024'>Google Workspace or Microsoft Entra ID (previously Microsoft Azure AD) — Connect these identity providers to your Atlassian organization, and any domains associated with the identity provider will be automatically verified for your organization. <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/provisioning-users/resources/' title='https://support.atlassian.com/provisioning-users/resources/'>Learn how to connect and sync users and groups from your identity provider</a></p></li></ul><h3 id='Verify-over-HTTPS'>Verify over HTTPS</h3><p data-renderer-start-pos='2369'>To host the HTML file, you must use HTTPS and valid SSL certificate from a certificate authority (self-signed certificates won't work).</p><p data-renderer-start-pos='2506'>You can only verify domains with one (1) redirection to a <em>www</em> domain. For example, if your domain is <span class='code'>example.com</span>, we can verify your domain if we locate the HTML file at <span class='code'>https://example.com/atlassian-domain-verification.html</span> or at <span class='code'>https://www.example.com/atlassian-domain-verification.html</span>. </p><p data-renderer-start-pos='2799'>We won’t be able to verify your domain at any other location.</p><p data-renderer-start-pos='2862'>After verification is successful, we periodically check the verification file for security purposes. If you delete from your domain, we won't be able to tell that you still own your domain, and your domain will lose its verification status and any security policies for that domain, including SAML single sign-on.</p><p data-renderer-start-pos='3178'>To verify your domain over HTTPS:</p><ol class='ak-ol'><li><p data-renderer-start-pos='3213'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='3218'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This step is different depending on your user management experience:</em></span></span></span> <br>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br>- Centralized: <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos='3281'>From the <strong>HTTPS</strong> tab, download the <em>atlassian-domain-verification.html</em> file.</p></li><li><p data-renderer-start-pos='3358'>Upload the HTML file to the root directory of your domain's webserver.</p></li><li><p data-renderer-start-pos='3432'>Return to the <strong>Domains</strong> page of your Atlassian administration and click <strong>Verify domain</strong>.</p></li><li><p data-renderer-start-pos='3520'>Keep your <strong>HTTPS</strong> as the method, enter the domain you want to verify in the <strong>Domain</strong> field, and click <strong>Verify domain</strong>.</p></li></ol><p data-renderer-start-pos='3638'>If we can find the HTML file on your webserver, your domain is verified and the <strong>Claim accounts</strong> screen opens. The next section covers what to do when you land on the <strong>Claim accounts</strong> screen.</p><h3 id='Verify-over-DNS'>Verify over DNS</h3><p data-renderer-start-pos='3844'>After verification is successful, we'll periodically check your DNS host for the txt record. If someone deletes or updates the txt record with incorrect information, we'll send you an email letting you know that you have a certain amount of time to update the txt record. If you don't, your domain will lose its verification status and any security policies for that domain, including SAML single sign-on, won't be effective.</p><p data-renderer-start-pos='4271'>To verify your domain using DNS:</p><ol class='ak-ol'><li><p data-renderer-start-pos='4305'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='4310'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This step is different depending on your user management experience:</em></span></span></span> <br>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br>- Centralized: <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos='4374'>From the <strong>DNS</strong> tab, copy the txt record to your clipboard.</p></li><li><p data-renderer-start-pos='4434'>Go to your DNS host and find the settings page for adding a new record.</p></li><li><p data-renderer-start-pos='4509'>Select the option for adding a new record and paste the txt record to the <strong>Value</strong> field (may be named <strong>Answer</strong> or <strong>Description</strong>).</p></li><li><p data-renderer-start-pos='4636'>Your DNS record may have the following fields:</p><ul class='ak-ul'><li><p data-renderer-start-pos='4684'><strong>Record type</strong>: Enter 'TXT'</p></li><li><p data-renderer-start-pos='4712'><strong>Name</strong>/<strong>Host</strong>/<strong>Alias</strong>: Leave the default (@ or blank)</p></li><li><p data-renderer-start-pos='4763'><strong>Time to live (TTL)</strong>: Enter '86400'</p></li></ul></li><li><p data-renderer-start-pos='4804'>Save the record.</p></li><li><p data-renderer-start-pos='4824'>Return to the <strong>Domains</strong> page of your Atlassian administration and click <strong>Verify domain</strong>.</p></li><li><p data-renderer-start-pos='4912'>Keep your <strong>TXT Record</strong> as the method, enter the domain you want to verify in the <strong>Domain</strong> field, and click <strong>Verify domain</strong>.</p></li></ol><p data-renderer-start-pos='5035'>Depending on your DNS host, it may take up to 72 hours for your domain to verify and DNS changes to take effect, which is why the domain in the <strong>Domains</strong> table will have an <span class='code'>UNVERIFIED</span> status. After 72 hours pass, click <strong>Verify domain</strong> next to the domain you want to verify and from the dialog that appears.</p><p data-renderer-start-pos='5339'>Once you have <em>verified</em><strong> </strong>your domain, your domain will be in a verified state but you will not have <em>claimed</em><strong> </strong>your user accounts. The next section covers what to do when you land on the <strong>Claim accounts</strong> screen.</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/19FdbSw4nYvNaEuwwF1X1I/9c65bfe587b40cc1859ddec82a0ac8d3/verify_domain_.png' alt='Verify domain screen where you enter a domain and we check to verify your ownership of the dokmain'></div></div></div><p data-renderer-start-pos='5546'>If you’re having issues verifying your domain, we’ve provided guidance to common problems and questions at the bottom of this page.</p><h2 id='Verify-your-domain-with-more-than-one-method'>Verify your domain with more than one method</h2><p data-renderer-start-pos='5725'>You should use more than one method to verify you own your company’s domain. This is especially important if you use third-party tools to manage your accounts and depend on authentication policies.</p><p data-renderer-start-pos='5924'>When you verify your domain with multiple methods, you reduce the risk of your domain becoming unverified. For example, using both DNS and HTTPS verification methods means you have a backup, and your domain will remain verified even if one verification method expires.</p><p data-renderer-start-pos='6194'>To verify your domain with additional methods:</p><ol class='ak-ol'><li><p data-renderer-start-pos='6242'>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</p></li><li><p data-renderer-start-pos='6324'><em>This step is different depending on your user management experience:</em> </p><ul class='ak-ul'><li><p data-renderer-start-pos='6395'>Original: Select <strong>Directory</strong> > <strong>Domains</strong>.</p></li><li><p data-renderer-start-pos='6436'>Centralized: Select <strong>Settings</strong> > <strong>Domains</strong>.</p></li></ul></li><li><p data-renderer-start-pos='6483'>Select the domain you want to verify.</p></li><li><p data-renderer-start-pos='6524'>Select <strong>Add verification method</strong>.</p></li><li><p data-renderer-start-pos='6559'>Select the tab for the verification method you want to use.</p></li><li><p data-renderer-start-pos='6622'>Follow the instructions to verify your domain with your chosen method.</p></li></ol><p data-renderer-start-pos='6698'>You can’t verify a domain with the same verification method more than once. When you add new verification methods, only available methods will be shown.</p><h2 id='Verification-status'>Verification status</h2><p data-renderer-start-pos='6873'>Your domain verification status may change over time. When this happens, it’s important to know how to resolve issues quickly to keep your domain verified and your managed accounts intact.</p><p data-renderer-start-pos='7063'>Here’s an overview of each status and its meaning: </p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><colgroup><col style='width:198px'><col style='width:379px'></colgroup><tbody><tr><th rowspan='1' colSpan='1' data-colwidth='234'><p data-renderer-start-pos='7116'><strong>Status</strong></p></th><th rowspan='1' colSpan='1' data-colwidth='446'><p data-renderer-start-pos='7126'><strong>Description</strong></p></th></tr><tr><td rowspan='1' colSpan='1' data-colwidth='234'><p data-renderer-start-pos='7143'>Verified</p></td><td rowspan='1' colSpan='1' data-colwidth='446'><ul class='ak-ul'><li><p data-renderer-start-pos='7155'>We’ve verified that you own this domain with at least one method.</p></li><li><p data-renderer-start-pos='7224'>You can claim accounts with this domain to manage them.</p></li></ul></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='234'><p data-renderer-start-pos='7289'>Unverified</p></td><td rowspan='1' colSpan='1' data-colwidth='446'><ul class='ak-ul'><li><p data-renderer-start-pos='7303'>We’re unable to verify you own this domain. </p></li><li><p data-renderer-start-pos='7351'>If you want to claim accounts, you’ll need to verify that you own this domain.</p></li><li><p data-renderer-start-pos='7433'>You will see this status if you don’t complete the domain verification process, or when an existing verification method has become unverified.</p></li></ul></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='234'><p data-renderer-start-pos='7585'>Verified (<span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill-rule='evenodd'><path d='M12.938 4.967c-.518-.978-1.36-.974-1.876 0L3.938 18.425c-.518.978-.045 1.771 1.057 1.771h14.01c1.102 0 1.573-.797 1.057-1.771L12.938 4.967z' fill='currentColor'></path><path d='M12 15a1 1 0 0 1-1-1V9a1 1 0 0 1 2 0v5a1 1 0 0 1-1 1m0 3a1 1 0 0 1 0-2 1 1 0 0 1 0 2' fill='inherit'></path></g></svg></span></span></span></span></span>missing token)</p></td><td rowspan='1' colSpan='1' data-colwidth='446'><ul class='ak-ul'><li><p data-renderer-start-pos='7614'>One or more of your verification methods have missing tokens (applicable to DNS and HTTPS only). A missing token status can occur when a record is moved or removed.</p></li><li><p data-renderer-start-pos='7782'>To fix this, review your methods to ensure you have at least one that can verify your domain.</p></li></ul></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='234'><p data-renderer-start-pos='7885'>Verified (<span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill-rule='evenodd'><path d='M13.416 4.417a2.002 2.002 0 0 0-2.832 0l-6.168 6.167a2.002 2.002 0 0 0 0 2.833l6.168 6.167a2.002 2.002 0 0 0 2.832 0l6.168-6.167a2.002 2.002 0 0 0 0-2.833l-6.168-6.167z' fill='currentColor'></path><path d='M12 14a1 1 0 0 1-1-1V8a1 1 0 0 1 2 0v5a1 1 0 0 1-1 1m0 3a1 1 0 0 1 0-2 1 1 0 0 1 0 2' fill='inherit'></path></g></svg></span></span></span></span></span>expires soon)</p></td><td rowspan='1' colSpan='1' data-colwidth='446'><ul class='ak-ul'><li><p data-renderer-start-pos='7913'>All methods have missing tokens (applicable to DNS and HTTPS only). A missing token status can occur when a record is moved or removed.</p></li><li><p data-renderer-start-pos='8052'>If you don’t verify your domain within 14 days, your domain verification status will change to <strong>Unverified</strong> and any managed accounts with this domain will become unclaimed.</p></li></ul></td></tr></tbody></table></div></div><h2 id='What-is-account-claim-for-a-domain'>What is account claim for a domain</h2><p data-renderer-start-pos='8270'>After we verify you own a domain, you’ll be prompted to claim accounts associated with the domain so you can manage them.</p><p data-renderer-start-pos='8393'>When you claim accounts, you may see more users than you expect already have Atlassian accounts. You may even see accounts in your organization for users who don't use your company’s Atlassian products. This is because anyone can create an Atlassian account. </p><p data-renderer-start-pos='8654'>To find out which accounts on your domain have Atlassian accounts, you can export and review a list of the accounts before you claim them. See ‘Review accounts before you claim’ below for instructions on how to do this.</p><h3 id='What-are-the-different-ways-to-claim-accounts'>What are the different ways to claim accounts?</h3><p data-renderer-start-pos='8923'>When your IT team is centralized in one department, you can easily manage and claim all your accounts. We recommend you claim all the accounts from a domain because this allows you to:</p><ul class='ak-ul'><li><p data-renderer-start-pos='9109'>manage users more effectively</p></li><li><p data-renderer-start-pos='9142'>apply security settings automatically to users</p></li></ul><p data-renderer-start-pos='9194'>We claim all existing accounts and any new accounts as they are created. We can only claim accounts that are available to claim. An account is available when another organization hasn’t claimed them yet. Choose this setting if you provision accounts with SAML Just-in-time. We add new accounts to your default authentication policy.</p><p data-renderer-start-pos='9528'><a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/security-and-access-policies/docs/configure-saml-single-sign-on-with-an-identity-provider/' title='https://support.atlassian.com/security-and-access-policies/docs/configure-saml-single-sign-on-with-an-identity-provider/'>Learn more about SAML Just-in-time</a></p><p data-renderer-start-pos='9564'>When your IT team is distributed and not in one department, you may need to only claim some accounts for a domain. When you choose to claim some accounts, you manually upload a CSV file of the accounts you want to claim.</p><p data-renderer-start-pos='9786'>If you provision users with your identity provider to your organization, we automatically claim the accounts.</p><h2 id='Review-accounts-before-you-claim'>Review accounts before you claim </h2><p data-renderer-start-pos='9932'>Review the accounts from a domain before you claim them. To review individual accounts and the products they access, export a CSV file of the domain’s accounts.</p><p data-renderer-start-pos='10094'>To export a CSV file of the accounts:</p><ol class='ak-ol'><li><p data-renderer-start-pos='10133'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='10138'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This step is different depending on your user management experience:</em></span></span></span> <br>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br>- Centralized: <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos='10202'>Select <strong>Claim accounts</strong> for a domain.</p></li><li><p data-renderer-start-pos='10241'>Select <strong>Export users</strong>.</p></li></ol><p data-renderer-start-pos='10267'>You will receive an email with a link to the CSV file.<br>It may take a few minutes to receive the CSV file in your email when you have a large number of accounts. The unique download link in the email expires in 24 hours. Other organization admins can download the file with the link.</p><h2 id='Claim-accounts'>Claim accounts</h2><p data-renderer-start-pos='10567'>You can either claim all or some accounts from a verified domain. When you choose to claim all accounts, we automatically claim accounts from a verified domain. When you choose some accounts, you decide when to manually claim some accounts from a verified domain.</p><p data-renderer-start-pos='10832'>To claim all accounts:</p><ol class='ak-ol'><li><p data-renderer-start-pos='10856'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='10861'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This step is different depending on your user management experience:</em></span></span></span> <br>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br>- Centralized: <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos='10925'>Select <strong>Claim accounts</strong> for a domain.</p></li><li><p data-renderer-start-pos='10964'>Select <strong>Claim accounts.</strong></p></li></ol><p data-renderer-start-pos='10992'>You’ll receive an email when we’re done claiming the accounts. If you have a lot of accounts it can take awhile.</p><p data-renderer-start-pos='11106'>To claim some accounts:</p><ol class='ak-ol'><li><p data-renderer-start-pos='11131'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='11136'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This step is different depending on your user management experience:</em></span></span></span> <br>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br>- Centralized: <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos='11200'>Select <strong>Claim accounts</strong> for a domain.</p></li><li><p data-renderer-start-pos='11239'>Select <strong>Claim accounts you add to a CSV file for a domain</strong>.</p></li><li><p data-renderer-start-pos='11300'>Upload a CSV file with a single column of email accounts you want to claim.</p><ol class='ak-ol'><li><p data-renderer-start-pos='11377'>Add up to 10,000 email addresses in each CSV file. </p></li><li><p data-renderer-start-pos='11432'>The file can't exceed 5MB.</p></li></ol></li></ol><p data-renderer-start-pos='11468'>You’ll receive an email when we’re done claiming the accounts. If you have a lot of accounts it can take awhile.</p><h3 id='Claim-accounts-synced-from-an-identity-provider'>Claim accounts synced from an identity provider</h3><p data-renderer-start-pos='11631'>When you provision users with your identity provider to your organization, we automatically claim the accounts.</p><p data-renderer-start-pos='11744'><a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/provisioning-users/docs/understand-user-provisioning/' title='https://support.atlassian.com/provisioning-users/docs/understand-user-provisioning/'>Learn more about user provisioning</a></p><h2 id='Claim-account-settings'>Claim account settings</h2><p data-renderer-start-pos='11804'>These are your available settings for when you claim accounts for a domain.</p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><colgroup><col style='width:209px'><col style='width:368px'></colgroup><tbody><tr><th rowspan='1' colSpan='1' style='background-color:var(--ds-background-neutral, #F4F5F7)' data-colwidth='246'><p data-renderer-start-pos='11881'><strong>Claim account settings</strong></p></th><th rowspan='1' colSpan='1' style='background-color:var(--ds-background-neutral, #F4F5F7)' data-colwidth='434'><p data-renderer-start-pos='11907'><strong>Description</strong></p></th></tr><tr><td rowspan='1' colSpan='1' data-colwidth='246'><p data-renderer-start-pos='11924'>Claim accounts</p></td><td rowspan='1' colSpan='1' data-colwidth='434'><p data-renderer-start-pos='11942'> Claim all or some users accounts for a verified domain. </p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='246'><p data-renderer-start-pos='12005'>Change claim setting-automatically</p></td><td rowspan='1' colSpan='1' data-colwidth='434'><p data-renderer-start-pos='12043'>Automatically claim new accounts from this domain. Choose this setting if you provision accounts with SAML Just-in-time.</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='246'><p data-renderer-start-pos='12169'>Change claim setting-manually</p></td><td rowspan='1' colSpan='1' data-colwidth='434'><p data-renderer-start-pos='12202'>Decide to manually claim some accounts from this domain. Claim accounts you add to a CSV file.</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='246'><p data-renderer-start-pos='12302'>Unclaim accounts</p></td><td rowspan='1' colSpan='1' data-colwidth='434'><p data-renderer-start-pos='12322'>When you unclaim accounts, you no longer manage the accounts. We remove the accounts from your authentication policies. Users don’t lose their product access.</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='246'><p data-renderer-start-pos='12486'>Remove domain</p></td><td rowspan='1' colSpan='1' data-colwidth='434'><p data-renderer-start-pos='12503'>When you remove a domain from your list of verified domains, you no longer manage the users with that domain and the users don’t appear on your <strong>Managed account</strong> page or in your authentication policies.</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='246'><p data-renderer-start-pos='12709'>Available to claim </p></td><td rowspan='1' colSpan='1' data-colwidth='434'><p data-renderer-start-pos='12732'>Accounts that have not been claimed and so could be claimed by any organization admin.</p></td></tr></tbody></table></div></div><h2 id='Change-claim-settings'>Change claim settings</h2><p data-renderer-start-pos='12849'>You can claim new accounts in two different ways, either automatically or manually.</p><h3 id='Claim-new-accounts-automatically'>Claim new accounts automatically</h3><p data-renderer-start-pos='12968'>When you are claiming new accounts manually and want to claim automatically, we add new accounts to your default authentication policy.</p><p data-renderer-start-pos='13105'>To claim new accounts automatically:</p><ol class='ak-ol'><li><p data-renderer-start-pos='13143'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='13148'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This step is different depending on your user management experience:</em></span></span></span> <br>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br>- Centralized: <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos='13212'>Select <strong>Change claim setting</strong> for a domain.</p></li><li><p data-renderer-start-pos='13257'>Select <strong>Automatically claim new accounts</strong>.</p></li></ol><h3 id='Claim-some-new-accounts-manually'>Claim some new accounts manually</h3><p data-renderer-start-pos='13337'>When you are claiming new accounts automatically and want to claim them manually, we no longer claim new accounts when they’re created.</p><p data-renderer-start-pos='13474'>To claim new accounts manually:</p><ol class='ak-ol'><li><p data-renderer-start-pos='13507'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='13512'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This step is different depending on your user management experience:</em></span></span></span> <br>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br>- Centralized: <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos='13576'>Select <strong>Change claim setting</strong> for a domain.</p></li><li><p data-renderer-start-pos='13621'>Select <strong>Manually claim new accounts</strong>.</p></li></ol><p data-renderer-start-pos='13662'>The next time you want to manually claim accounts, upload a CSV file with a single column of email accounts you want to claim.</p><ul class='ak-ul'><li><p data-renderer-start-pos='13790'>Add up to 10,000 email addresses in each CSV file. </p></li><li><p data-renderer-start-pos='13845'>The file can't exceed 5MB.</p></li></ul><h2 id='Unclaim-accounts'>Unclaim accounts</h2><p data-renderer-start-pos='13895'>When you unclaim accounts, you no longer manage the accounts and we remove the accounts from your authentication policies. Even though these accounts are no longer managed, users still keep their product access.</p><p data-renderer-start-pos='14108'>To unclaim accounts:</p><ol class='ak-ol'><li><p data-renderer-start-pos='14130'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='14135'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This step is different depending on your user management experience:</em></span></span></span> <br>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br>- Centralized: <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos='14199'>Select <strong>Unclaim accounts</strong> for a domain.</p></li><li><p data-renderer-start-pos='14240'>Upload a CSV file with a single column of email accounts you want to unclaim.</p><ol class='ak-ol'><li><p data-renderer-start-pos='14319'>Add up to 10,000 email addresses in each CSV file. </p></li><li><p data-renderer-start-pos='14374'>The file can't exceed 5MB.</p></li></ol></li></ol><p data-renderer-start-pos='14410'>When you unclaim accounts, we notify users on their profiles that your organization no longer manages their accounts.</p><p data-renderer-start-pos='14529'>If you need to, you can claim the accounts again.</p><h2 id='Notify-claimed-user-accounts'>Notify claimed user accounts</h2><p data-renderer-start-pos='14610'>When you claim or unclaim accounts, we let users know that your organization manages or no longer manages their accounts in two ways:</p><ol class='ak-ol'><li><p data-renderer-start-pos='14745'>Notifications – Users receive updates in the product.</p></li><li><p data-renderer-start-pos='14802'>Profile and visibility – Users manage personal account information.</p></li></ol><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/70PVfzJZ6YQVVljSstDHAe/6d8272f49a412c9a57530630f237b4f1/Managedaccountnotification' alt='Notification of managed account'></div></div></div><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/2Ksj93nZqqD0KI5sPELipY/33892a49f8f3f3255096c0b1f671072b/screenshot_ProfilePageBanner' alt='Banner on a profile page notifying the user that an admin now mangages their account '></div></div></div><h2 id='Change-your-domain-name'>Change your domain name</h2><p data-renderer-start-pos='14902'>You may want to change your name if you need to change the address of your company website and the emails associated with its domain. Here are some of the common reasons you may want to change your domain:</p><ul class='ak-ul'><li><p data-renderer-start-pos='15109'>Your company acquired another company</p></li><li><p data-renderer-start-pos='15150'>Your company is rebranding </p></li><li><p data-renderer-start-pos='15181'>Your company was sold to another company</p></li></ul><p data-renderer-start-pos='15227'>A few factors determine the path you take when you change your domain name and email addresses:</p><ul class='ak-ul'><li><p data-renderer-start-pos='15324'>How you provision users to Atlassian: with an identity provider using System for Cross-Domain Identity Management (SCIM) or by inviting users manually</p></li><li><p data-renderer-start-pos='15478'>How users log in with SAML single sign-on</p></li><li><p data-renderer-start-pos='15523'>Whether you want a domain change for the<strong> </strong>same, new, or a different Atlassian organization</p></li></ul><p data-renderer-start-pos='15618'>When you change your domain name, you’re also changing the domain name in your user’s email addresses, for example, <span class='code'>abc@domain.com</span> to <span class='code'>abc@newdomain.com</span>. Changing the domain in your existing Atlassian accounts allows you to keep the same account history.</p><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-bnXvFD jjYaPd' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='15873'><strong>Procedures to change domain</strong><br>For a smooth transition, follow the instructions based on the setup that applies to you. This way, you’ll avoid:</p><ul class='ak-ul'><li><p data-renderer-start-pos='16015'>Losing access to your admin controls in <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com' title='http://admin.atlassian.com'>admin.atlassian.com</a></p></li><li><p data-renderer-start-pos='16078'>Users losing access to historical data from their “old” domain and account</p></li><li><p data-renderer-start-pos='16156'>Users being unable to log in with SAML single sign-on</p></li><li><p data-renderer-start-pos='16213'>Users waiting 14 days to access accounts for the new domain name</p></li></ul></div></div><h3 id='Procedures-for-changing-and-moving-domains'>Procedures for changing and moving domains</h3><p data-renderer-start-pos='16329'>Depending on how you manage your users dictates the process you’ll follow. You have two paths to choose from. Select the one that works for how you provision users:</p><ol class='ak-ol'><li><p data-renderer-start-pos='16495'>Manually invite users to Atlassian </p></li><li><p data-renderer-start-pos='16534'>Automatically provision users to Atlassian through SCIM</p></li></ol><h2 id='Change-or-move-a-domain-when-you-manually-invite-users'>Change or move a domain when you manually invite users</h2><p data-renderer-start-pos='16651'>To change domain names and email accounts, you need to verify your old and new domains and claim their accounts in the same Atlassian organization.</p><p data-renderer-start-pos='16800'>To change a domain name:</p><ol class='ak-ol'><li><p data-renderer-start-pos='16826'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='16831'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This step is different depending on your user management experience:</em></span></span></span> <br>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br>- Centralized: <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos='16894'>Verify your new domain and claim its email accounts.</p></li><li><p data-renderer-start-pos='16950'>Make sure your old domain is still verified and claim its email accounts.</p></li><li><p data-renderer-start-pos='17027'>To manually change the old email to the new email. </p><ol class='ak-ol'><li><p data-renderer-start-pos='17080'>Go to <strong>Directory> Managed accounts.</strong></p></li><li><p data-renderer-start-pos='17118'>Select the user and change to a new email.</p></li></ol></li><li><p data-renderer-start-pos='17168'>To automate the domain name change in your emails.</p><ol class='ak-ol'><li><p data-renderer-start-pos='17220'><a class='sc-eIHaNI fVLHZh' href='https://developer.atlassian.com/cloud/admin/user-management/rest/api-group-users/#api-users-account-id-manage-email-put' title='https://developer.atlassian.com/cloud/admin/user-management/rest/api-group-users/#api-users-account-id-manage-email-put'>Use REST API set email</a>.</p></li></ol></li></ol><h3 id='Move-a-domain-and-its-email-accounts-to-a-new-organization'>Move a domain and its email accounts to a new organization</h3><p data-renderer-start-pos='17313'>You may want to move a domain from an existing to a new organization. In this case, you’ll need to schedule downtime. When you move<em> </em>a domain, we don’t apply <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span>security features for the same accounts in the existing organization.</p><p data-renderer-start-pos='17542'>To move a domain to a new organization:</p><ol class='ak-ol'><li><p data-renderer-start-pos='17583'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='17588'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This step is different depending on your user management experience:</em></span></span></span> <br>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br>- Centralized: <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos='17651'>Remove the new domain from your existing organization.</p></li><li><p data-renderer-start-pos='17709'>In the new organization, verify the new domain and claim its email accounts.</p></li></ol><h2 id='Change-or-move-a-domain-when-you-provision-users-with-SCIM'>Change or move a domain when you provision users with SCIM</h2><p data-renderer-start-pos='17851'>To change domain names and email accounts, you need to verify your old and new domains and claim their accounts in the same Atlassian organization.</p><p data-renderer-start-pos='18000'>To change a domain name:</p><ol class='ak-ol'><li><p data-renderer-start-pos='18026'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='18031'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This step is different depending on your user management experience:</em></span></span></span> <br>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br>- Centralized: <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos='18094'>Verify the new domain that your email accounts will be moved to.</p></li><li><p data-renderer-start-pos='18162'>Check that you’ve verified the old domain and claimed its email accounts.</p></li><li><p data-renderer-start-pos='18239'>Make sure the old email accounts are in your identity provider.</p></li><li><p data-renderer-start-pos='18306'>Sync old accounts from your identity provider to Atlassian.</p></li><li><p data-renderer-start-pos='18369'>After you sync, change emails in your identity provider to the new domain to keep the history of the old accounts.</p></li></ol><h3 id='Move-a-domain-and-its-email-accounts-to-a-new-organization.1'>Move a domain and its email accounts to a new organization</h3><p data-renderer-start-pos='18549'>You may want to move a domain from an existing to a new organization. In this case, you’ll need to schedule downtime. When you move<em> </em>a domain, we don’t apply<span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> security features for the same accounts in the existing organization.</p><p data-renderer-start-pos='18778'>To move a domain:</p><ol class='ak-ol'><li><p data-renderer-start-pos='18797'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='18802'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This step is different depending on your user management experience:</em></span></span></span> <br>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br>- Centralized: <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos='18865'>Remove the new domain from your existing organization.</p></li><li><p data-renderer-start-pos='18923'>In the new organization, verify and claim accounts for the domain you want to move.</p></li><li><p data-renderer-start-pos='19010'>Make sure all the email accounts for your new domain are in your identity provider. </p></li><li><p data-renderer-start-pos='19098'>Connect your identity provider to your new organization.</p></li><li><p data-renderer-start-pos='19158'>Sync the email accounts from your identity provider to Atlassian.</p></li></ol><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-bnXvFD jjYaPd' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='19229'><strong>Move domains with SAML SSO</strong></p><p data-renderer-start-pos='19257'>For users to log in with SAML, you’ll need to do an additional step to enable SAML SSO on the new domain in the new organization. We recommend you <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/contact' title='https://support.atlassian.com/contact'>contact Atlassian support</a> to remove the SAML identity of all the users on the old domain.</p></div></div><h2 id='Remove-a-verified-domain'>Remove a verified domain</h2><p data-renderer-start-pos='19523'>When you remove a domain from your list of verified domains, we no longer manage the users with that domain and the users won't appear on your <strong>Managed account</strong> page or in their authentication policies. Users must log in with their email and password.<br><br>If the domain you remove is associated with an identity provider, we remove the domain from your identity provider directory.</p><p data-renderer-start-pos='19901'>To remove a verified domain:</p><ol class='ak-ol'><li><p data-renderer-start-pos='19931'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='19936'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This step is different depending on your user management experience:</em></span></span></span> <br>- Original: Select <strong>Directory</strong> > <strong>Domains</strong>.<br>- Centralized: <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Settings</strong> > <strong>Domains</strong>.</span></span></span></p></li><li><p data-renderer-start-pos='20000'>From your domain in the <strong>Domains</strong> table, select <strong>Remove domain, </strong>next to the domain, and verify you want to remove it.</p></li></ol><p data-renderer-start-pos='20120'>When you remove the domain, we let users know that your organization no longer manages their accounts.</p><h2 id='Maintain-your-verified-domain'>Maintain your verified domain</h2><p data-renderer-start-pos='20255'>This section discusses issues that may arise when verifying a domain.</p><h3 id='You-have-multiple-domains-or-subdomains'>You have multiple domains or subdomains</h3><p data-renderer-start-pos='20367'>You can verify multiple domains and subdomains under a single organization. All you need to do is to repeat the steps on this page with each domain that want to claim. Because we don’t automatically verify sub domains, such as <em>us.acme.com</em> and <em>eu.acme.com</em>, you need to manually verify each subdomain as well.</p><h3 id='Another-organization-already-verified-the-domain'>Another organization already verified the domain</h3><p data-renderer-start-pos='20726'>If someone else has already verified the domain when trying to set a claim setting, we’ll display a warning message letting you know. In this situation, someone at your company might have verified the domain under another organization. We recommend that you choose to claim manually. If you want to claim automatically or aren't sure, <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/' title='https://support.atlassian.com/'>contact support</a>.</p><h3 id='A-CMS-manages-your-website'>A CMS manages your website</h3><p data-renderer-start-pos='21107'>You may not be able to directly add a file to your website's root folder. As a workaround, you can copy the verification token from the downloaded file and publish it to an existing page that's less than 256kB in the same location (https://example.com/atlassian-domain-verification.html). This way should successfully verify your domain.</p><h3 id='You--x27-re-using-Google-Workspace'>You're using Google Workspace</h3><p data-renderer-start-pos='21477'>Your users authenticate with Google. Because you verify your domain as part of your integration with Google, you can't verify your domain from your site. If you want to verify your domain, you'll need to disconnect the G Suite integration.</p><p data-renderer-start-pos='21718'>If your users for another domain aren't connected through Google Workspace, you can still verify that domain and subscribe to <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> security policies for that domain.</p><h3 id='You-want-to-verify-a-domain-that-you-don--x27-t-own'>You want to verify a domain that you don't own</h3><p data-renderer-start-pos='21930'>To protect the privacy and security of Atlassian's users, it's not possible to verify domains that you don't own.</p><p data-renderer-start-pos='22045'>If you'd like to apply <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> security policies for these users, ask them to change their email address to a domain that you can then verify, or invite them to create Atlassian 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Atlassian accounts</a></li><li class="sidebar__item sidebar__item--current" data-testid="sibling-section-link"><p class="sidebar__link">Verify a domain to manage accounts</p></li><li class="sidebar__item" data-testid="sibling-section-link"><a href="/user-management/docs/what-are-managed-accounts/" data-testid="atlas_link" class="sidebar__link" data-event-container="sidebar">What are managed accounts?</a></li><li class="sidebar__item" data-testid="sibling-section-link"><a href="/user-management/docs/resend-a-verification-email-to-a-managed-account/" data-testid="atlas_link" class="sidebar__link" data-event-container="sidebar">Resend a verification email to a managed account</a></li><li class="sidebar__item" data-testid="sibling-section-link"><a href="/user-management/docs/make-changes-to-a-managed-user-account/" data-testid="atlas_link" class="sidebar__link" data-event-container="sidebar">Make changes to a managed user account</a></li><li class="sidebar__item" data-testid="sibling-section-link"><a href="/user-management/docs/deactivate-a-managed-account/" data-testid="atlas_link" class="sidebar__link" data-event-container="sidebar">Deactivate a managed account</a></li><li class=""><button class="chevron-down" data-testid="sibling-chevron-down"><span class="chevron-down__text">Show more</span><span class="Icon__IconWrapper-dyhwwi-0 jdkWJB" aria-label="Expand sibling pages list"><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M8.292 10.293a1.009 1.009 0 0 0 0 1.419l2.939 2.965c.218.215.5.322.779.322s.556-.107.769-.322l2.93-2.955a1.01 1.01 0 0 0 0-1.419.987.987 0 0 0-1.406 0l-2.298 2.317-2.307-2.327a.99.99 0 0 0-1.406 0z" fill="currentColor" fill-rule="evenodd"/></svg></span></button></li></ul><div class="sidebar__section sidebar__table-of-contents sidebar__section--hidden-mobile"><span class="sidebar__heading" data-testid="cy_sidebar__heading">On this page</span><a href="/user-management/docs/verify-a-domain-to-manage-accounts/#Verify-ownership-of-your-domain" data-testid="atlas_link" class="sidebar__link">Verify ownership of your domain</a><a href="/user-management/docs/verify-a-domain-to-manage-accounts/#Verify-over-HTTPS" data-testid="atlas_link" class="sidebar__link">Verify over HTTPS</a><a href="/user-management/docs/verify-a-domain-to-manage-accounts/#Verify-over-DNS" data-testid="atlas_link" class="sidebar__link">Verify over DNS</a><a href="/user-management/docs/verify-a-domain-to-manage-accounts/#Verify-your-domain-with-more-than-one-method" data-testid="atlas_link" class="sidebar__link">Verify your domain with more than one method</a><a href="/user-management/docs/verify-a-domain-to-manage-accounts/#Verification-status" data-testid="atlas_link" class="sidebar__link">Verification status</a><a href="/user-management/docs/verify-a-domain-to-manage-accounts/#What-is-account-claim-for-a-domain" data-testid="atlas_link" class="sidebar__link">What is account claim for a domain</a><a href="/user-management/docs/verify-a-domain-to-manage-accounts/#What-are-the-different-ways-to-claim-accounts" data-testid="atlas_link" class="sidebar__link">What are the different ways to claim accounts?</a><a href="/user-management/docs/verify-a-domain-to-manage-accounts/#Review-accounts-before-you-claim" data-testid="atlas_link" class="sidebar__link">Review accounts before you claim </a><a href="/user-management/docs/verify-a-domain-to-manage-accounts/#Claim-accounts" data-testid="atlas_link" class="sidebar__link">Claim accounts</a><a href="/user-management/docs/verify-a-domain-to-manage-accounts/#Claim-accounts-synced-from-an-identity-provider" data-testid="atlas_link" class="sidebar__link">Claim accounts synced from an identity provider</a><a href="/user-management/docs/verify-a-domain-to-manage-accounts/#Claim-account-settings" data-testid="atlas_link" class="sidebar__link">Claim account settings</a><a href="/user-management/docs/verify-a-domain-to-manage-accounts/#Change-claim-settings" data-testid="atlas_link" class="sidebar__link">Change claim settings</a><a href="/user-management/docs/verify-a-domain-to-manage-accounts/#Claim-new-accounts-automatically" data-testid="atlas_link" class="sidebar__link">Claim new accounts automatically</a><a href="/user-management/docs/verify-a-domain-to-manage-accounts/#Claim-some-new-accounts-manually" data-testid="atlas_link" class="sidebar__link">Claim some new accounts manually</a><a href="/user-management/docs/verify-a-domain-to-manage-accounts/#Unclaim-accounts" data-testid="atlas_link" class="sidebar__link">Unclaim accounts</a><a href="/user-management/docs/verify-a-domain-to-manage-accounts/#Notify-claimed-user-accounts" data-testid="atlas_link" class="sidebar__link">Notify claimed user accounts</a><a href="/user-management/docs/verify-a-domain-to-manage-accounts/#Change-your-domain-name" data-testid="atlas_link" class="sidebar__link">Change your domain name</a><a href="/user-management/docs/verify-a-domain-to-manage-accounts/#Procedures-for-changing-and-moving-domains" data-testid="atlas_link" class="sidebar__link">Procedures for changing and moving domains</a><a href="/user-management/docs/verify-a-domain-to-manage-accounts/#Change-or-move-a-domain-when-you-manually-invite-users" data-testid="atlas_link" class="sidebar__link">Change or move a domain when you manually invite users</a><a href="/user-management/docs/verify-a-domain-to-manage-accounts/#Move-a-domain-and-its-email-accounts-to-a-new-organization" data-testid="atlas_link" class="sidebar__link">Move a domain and its email accounts to a new organization</a><a href="/user-management/docs/verify-a-domain-to-manage-accounts/#Change-or-move-a-domain-when-you-provision-users-with-SCIM" data-testid="atlas_link" class="sidebar__link">Change or move a domain when you provision users with SCIM</a><a href="/user-management/docs/verify-a-domain-to-manage-accounts/#Move-a-domain-and-its-email-accounts-to-a-new-organization.1" data-testid="atlas_link" class="sidebar__link">Move a domain and its email accounts to a new organization</a><a href="/user-management/docs/verify-a-domain-to-manage-accounts/#Remove-a-verified-domain" data-testid="atlas_link" class="sidebar__link">Remove a verified domain</a><a href="/user-management/docs/verify-a-domain-to-manage-accounts/#Maintain-your-verified-domain" data-testid="atlas_link" class="sidebar__link">Maintain your verified domain</a><a href="/user-management/docs/verify-a-domain-to-manage-accounts/#You-have-multiple-domains-or-subdomains" data-testid="atlas_link" class="sidebar__link">You have multiple domains or subdomains</a><a href="/user-management/docs/verify-a-domain-to-manage-accounts/#Another-organization-already-verified-the-domain" data-testid="atlas_link" class="sidebar__link">Another organization already verified the domain</a><a href="/user-management/docs/verify-a-domain-to-manage-accounts/#A-CMS-manages-your-website" data-testid="atlas_link" class="sidebar__link">A CMS manages your website</a><a href="/user-management/docs/verify-a-domain-to-manage-accounts/#You--x27-re-using-Google-Workspace" data-testid="atlas_link" class="sidebar__link">You're using Google Workspace</a><a href="/user-management/docs/verify-a-domain-to-manage-accounts/#You-want-to-verify-a-domain-that-you-don--x27-t-own" data-testid="atlas_link" class="sidebar__link">You want to verify a domain that you don't own</a></div><div data-testid="community-sidebar-nav" class="sidebar__section"><span class="sidebar__heading">Community</span><a href="https://community.atlassian.com/t5/Interests/ct-p/interests" data-testid="atlas_link" class="sidebar__link">Questions, discussions, and articles</a></div></div></article></main></div></div><footer class="footer margin-top-large"><div class="footer__inner-container"><div class="footer__inner-content"><a 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