Best Customer Service Software Powered by AI

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It helps manage support inquiries and track and resolve issues promptly, and it provides valuable insights to enhance overall customer experiences, ultimately driving business growth and success.</p>\n","kind":"card_faq-qna","id":"1686688999495_3lm"},{"headline":"How do I choose the right customer service solution?","description":"<p>When choosing a customer service solution, consider factors like your business needs, scalability, ease of use, and integration capabilities. Assess features such as case management, digital engagement, self-service portals, automation, and AI. Evaluate pricing models and <a href=\"/ap/services/success-plans/overview/\" target=\"_self\">success plans</a>, <a href=\"https://www.salesforce.com/ap/form/signup/freetrial-service/?d=pb\" target=\"_self\">trial different options</a>, and prioritise customer service solutions that align with your specific requirements.</p>\n","kind":"card_faq-qna","id":"1686689010541_lfg"},{"headline":"What are the benefits of customer service and support software?","description":"<p>Customer service and support software software offers benefits such as improved efficiency in handling customer inquiries, streamlined communication across multiple channels, increased customer satisfaction, faster issue resolution, actionable insights, and the ability to scale and adapt to evolving customer needs — all to drive more customer loyalty and better return on investment.</p>\n","kind":"card_faq-qna","id":"1686689020481_1099"},{"headline":"What is knowledge management?","description":"<p><a href=\"/ap/service/what-is-knowledge-management/\" target=\"_self\"><ins>Knowledge management</ins></a> means capturing, organising, and distributing information that is critical to providing customer support in a centralised digital library that agents, field service technicians, and customers can access from anywhere for fast, quality service.</p>\n","kind":"card_faq-qna","id":"1715700953409_h2p"},{"headline":"What is customer support?","description":"<p><a href=\"/ap/service/customer-support/\" target=\"_self\"><ins>Customer support</ins></a> refers to the people and interactions that help customers who use a business’s service or product. Help can include answering a question, providing training or installation, and of course, troubleshooting an issue.</p>\n","kind":"card_faq-qna","id":"1716930042561_kwj"},{"headline":"What is incident management?","description":"<p><a href=\"/ap/service/what-is-incident-management/\" target=\"_self\">Incident management</a> is a structured process used by customer support and operations teams to respond to and resolve issues that disrupt the normal functioning of services.</p>\n","kind":"card_faq-qna","id":"1729528057581_1djb"}]}]}],"path":"/service","urlLoc":"ap","curHref":"/ap/service/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-ap"}], chassis: 'v2', }; window.sfdcBase = window.sfdcBase || {}; window.sfdcBase.chat = window.sfdcBase.chat || {}; window.sfdcBase.chat.invite = window.sfdcBase.chat.invite || {}; </script> <div class="globalnav-wrapper-c360 "> <a class="screen-reader-text skip-to-content-c360" href="#main-content"> <div class="screen-reader-container">Skip to content</div> </a> <hgf-c360nav locale=ap search="true" show-region-selector="true" context-nav-enabled="true" hide-login="false" truly-hide-login="false" show-button-main=true show-button-secondary=false hide-contact="false" origin=https://wp.sfdcdigital.com/en-ap/wp-json> </hgf-c360nav> <hgf-c360contextnav origin=https://wp.sfdcdigital.com/en-ap/wp-json> </hgf-c360contextnav> </div> <main id="main-content" class="pbc-open-template"> <div data-blade-id="1707164093698_6jv" data-blade-position="1" data-blade-name="sf/marquee" data-blade-variant="marquee" data-blade-source="www" data-blade-type="blade"> <style> section[id="1707164093698_6jv"] .headline strong { color: #0D9DDA !important; font-weight: inherit; } </style> <section id="1707164093698_6jv" class="relative marquee--blade marquee--right-image" > <div class="container"> <article class="grid grid_main grid--sixteenbynine" data-module-track-impressions="" data-module-id="1707164093698_6jv" data-module-name="Humans with AI Agents drive effortless service." data-module-position="1" data-module-type="headline"> <div class="video__wrapper"> <pbc-vidyard-player class="video__asset" video-uuid="NULWZ3NaEvPA1kUyWE9aV2" > <pbc-vidyard-analytics slot="analytics" video-uuid="NULWZ3NaEvPA1kUyWE9aV2" live-video="" > </pbc-vidyard-analytics> </pbc-vidyard-player> </div> <div class="content__wrapper "> <header class="marquee__blade-heading eyebrow--standard "> <h1 class="headline marquee__headline--standard" style=" color:#032D60 "> Humans with AI Agents drive effortless service. </h1> <div class="blade__description"> <p>Service Cloud enables seamless collaboration between humans and AI agents, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution. 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768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/marquee-service-competitive-background.jpg?resize=1024,320 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/marquee-service-competitive-background.jpg?resize=1536,480 1536w" height="100%" width="100%"/> </div> <div class="blade__background blade__background--custom-mobile"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/marquee-service-competitive-background.jpg?w=1024" class="background__image background__image--custom" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/marquee-service-competitive-background.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/marquee-service-competitive-background.jpg?resize=300,94 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/marquee-service-competitive-background.jpg?resize=768,240 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/marquee-service-competitive-background.jpg?resize=1024,320 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/12/marquee-service-competitive-background.jpg?resize=1536,480 1536w" height="100%" width="100%"/> </div> </section> </div><div data-blade-id="1726256773183_6vg" data-blade-position="2" data-blade-name="sf/logogrid" data-blade-variant="logogrid" data-blade-source="www" data-blade-type="blade"> <section id="1726256773183_6vg" class="relative logogrid--blade" > <div class="container noCTAs"> <article class="grid grid_main"> <header class="logogrid__blade-heading"> <h2 class="pbc-g-text-display-4" style=" "> Service teams in every industry scale with AI and autonomous agents. </h2> <div class="blade__description pbc-g-text-body-1-2"> <p> </p> </div> </header> <div class="logo-grid logo-grid-blade logo-grid-blade--6 mt-16 mobile-mt-16"> <div class="logo-block logo-block--1 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Bring every support process onto a unified platform with <a href="/ap/service/cloud/" target="_self">Service Cloud</a> and <a href="/ap/service/field-service-management/" target="_self">Field Service</a> so you can decrease costs and increase productivity.</p> </div> </header> <div class="text__blade-cta"> <div class="cta_container flex flex--center ctas__2"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/ap/service/cloud/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Learn more" href="/ap/service/cloud/" > Learn more </a> </pbc-button> <pbc-button class="cta_button__wrapper" data-link-text="Explore AI" data-link-url="/ap/service/ai/" data-link-type="secondary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="default" aria-label="Explore AI" label="Explore AI" href="/ap/service/ai/" > Explore AI </a> </pbc-button> </div> </div> </article> </div> </section> </div><div data-blade-id="1713998162645_9ly" data-blade-position="5" data-blade-name="sf/horizontaltabs" data-blade-variant="horizontaltabs" data-blade-source="www" data-blade-type="blade"> <section id="1713998162645_9ly" class="relative horizontaltabs--blade horizontaltabs---image" > <div class="container container--min-spacing-bottom"> <article class="grid grid_main" data-module-track-impressions="false" data-module-id="1713998162645_9ly" data-module-name="Discover what's new in Service." data-module-position="1" data-module-type="headline"> <header class="horizontaltabs__blade-heading text--center"> <h2 class="headline" style=" "> Discover what's new in Service. </h2> </header> <div class="horizontaltabs--container"> <div class="tabs" data-component="tabs" data-localized-more="More"> <ul class="tablist automatic centered" role="tablist" aria-label="tablist"> <li data-module-id="tab-1-1713998162645_9ly" data-module-name="Innovation " data-module-position="1" data-module-type="tab" data-module-track-impressions="true" data-module-track-clicks="true" role="none"> <button data-tab="tab-1-1713998162645_9ly" type="button" role="tab" aria-controls="tab-1-1713998162645_9ly"> <span>Innovation </span> </button> </li> <li data-module-id="tab-2-1713998162645_9ly" data-module-name="Content" data-module-position="2" data-module-type="tab" data-module-track-impressions="true" data-module-track-clicks="true" role="none"> <button data-tab="tab-2-1713998162645_9ly" type="button" role="tab" aria-controls="tab-2-1713998162645_9ly"> <span>Content</span> </button> </li> <li data-module-id="tab-3-1713998162645_9ly" data-module-name="Events" data-module-position="3" data-module-type="tab" data-module-track-impressions="true" data-module-track-clicks="true" role="none"> <button data-tab="tab-3-1713998162645_9ly" type="button" role="tab" aria-controls="tab-3-1713998162645_9ly"> <span>Events</span> </button> </li> <li data-module-id="tab-4-1713998162645_9ly" data-module-name="Reports" data-module-position="4" data-module-type="tab" data-module-track-impressions="true" data-module-track-clicks="true" role="none"> <button data-tab="tab-4-1713998162645_9ly" type="button" role="tab" aria-controls="tab-4-1713998162645_9ly"> <span>Reports</span> </button> </li> </ul> <div id="tab-1-1713998162645_9ly" role="tabpanel" aria-labelledby="tab-1-1713998162645_9ly" > <section id="1713998162645_9ly" class="relative nup--blade layout--3 nup--card_resource" > <div class="container"> <div class="grid grid_main nup nup__3 nup__gridThree no-header"> <div class="cards cards--minimal"> <article class="card card__1 card__wrapper " data-module-track-impressions="" data-module-id="1721066891137_ujr" data-module-name="Agentforce Service Agent" data-module-position="1" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="/ap/form/service-cloud/agentforce-service-agent-demo/?d=pb" tabindex="-1" aria-label="Agentforce Service Agent" data-link-url="/ap/form/service-cloud/agentforce-service-agent-demo/?d=pb" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/agentforce-service-agent.webp?w=1024" class="card__image" alt="Agentforce Service Agent showing how AI works to meet customer service needs." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/agentforce-service-agent.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/agentforce-service-agent.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/agentforce-service-agent.webp?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/agentforce-service-agent.webp?resize=1024,576 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/agentforce-service-agent.webp?resize=1536,864 1536w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mb-16" style=" "> <a href="/ap/form/service-cloud/agentforce-service-agent-demo/?d=pb" data-link-text="Agentforce Service Agent" data-link-url="/ap/form/service-cloud/agentforce-service-agent-demo/?d=pb" data-link-type="header" target="_blank"> Agentforce Service Agent </a> </h3> <div class="card__description mt-16"> <p>Agentforce Service Agent, your trusted AI team member, is deployed swiftly across channels using pre-built templates to customise your brand and voice with low code and provide humanlike customer interactions grounded in trusted data.</p> </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/ap/form/service-cloud/agentforce-service-agent-demo/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Learn more: Agentforce Service Agent" href="/ap/form/service-cloud/agentforce-service-agent-demo/?d=pb" target="_blank" rel="noopener" > Learn more </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper " data-module-track-impressions="" data-module-id="1714158468500_xm3" data-module-name="AI-Powered Service Cloud Innovations" data-module-position="2" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/ap/news/stories/service-cloud-dreamforce-24/" tabindex="-1" aria-label="AI-Powered Service Cloud Innovations" data-link-url="https://www.salesforce.com/ap/news/stories/service-cloud-dreamforce-24/" data-link-type="image" target="_self"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/schedule-summary.jpg?w=1024" class="card__image" alt="Einstein showing AI powered Service Cloud innovations." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/schedule-summary.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/schedule-summary.jpg?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/schedule-summary.jpg?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/schedule-summary.jpg?resize=1024,576 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/schedule-summary.jpg?resize=1536,863 1536w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/ap/news/stories/service-cloud-dreamforce-24/" data-link-text="AI-Powered Service Cloud Innovations" data-link-url="https://www.salesforce.com/ap/news/stories/service-cloud-dreamforce-24/" data-link-type="header" target="_self"> AI-Powered Service Cloud Innovations </a> </h3> <div class="card__description mt-16"> <p>Ensure customers, employees, and HR professionals can access the information they need 24/7 and resolve cases more quickly and cost-effectively. Provide step-by-step resolution plans for service representatives, help them track customer sentiment, and get AI-based recommendations to improve customer experience.</p> </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="https://www.salesforce.com/ap/news/stories/service-cloud-dreamforce-24/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Learn more: AI-Powered Service Cloud Innovations" href="https://www.salesforce.com/ap/news/stories/service-cloud-dreamforce-24/" target="_self" rel="noopener" > Learn more </a> </pbc-button> </div> </div> </div> </article> <article class="card card__3 card__wrapper " data-module-track-impressions="" data-module-id="1729692863359_13kf" data-module-name="AI-Driven Field Service Innovations" data-module-position="3" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/ap/news/stories/field-service-dreamforce-24/" tabindex="-1" aria-label="AI-Driven Field Service Innovations" data-link-url="https://www.salesforce.com/ap/news/stories/field-service-dreamforce-24/" data-link-type="image" target="_self"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/field-service-operations-home.jpg?w=1024" class="card__image" alt="Astro showcasing Field Service innovations powered by AI." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/field-service-operations-home.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/field-service-operations-home.jpg?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/field-service-operations-home.jpg?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/field-service-operations-home.jpg?resize=1024,576 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/10/field-service-operations-home.jpg?resize=1536,863 1536w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/ap/news/stories/field-service-dreamforce-24/" data-link-text="AI-Driven Field Service Innovations" data-link-url="https://www.salesforce.com/ap/news/stories/field-service-dreamforce-24/" data-link-type="header" target="_self"> AI-Driven Field Service Innovations </a> </h3> <div class="card__description mt-16"> <p>Help dispatchers, technicians, and field service leaders expedite time-consuming processes and increase operational efficiency. Built on the Salesforce Platform and grounded in a company’s own trusted data through Data Cloud, these latest innovations will also help teams deliver more proactive and satisfying customer experiences.</p> </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="https://www.salesforce.com/ap/news/stories/field-service-dreamforce-24/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Learn more: AI-Driven Field Service Innovations" href="https://www.salesforce.com/ap/news/stories/field-service-dreamforce-24/" target="_self" rel="noopener" > Learn more </a> </pbc-button> </div> </div> </div> </article> </div> </div> </div> </section> </div> <div id="tab-2-1713998162645_9ly" role="tabpanel" aria-labelledby="tab-2-1713998162645_9ly" class="hidden" > <section id="1713998162645_9ly" class="relative nup--blade layout--3 nup--card_resource" > <div class="container"> <div class="grid grid_main nup nup__3 nup__gridThree no-header"> <div class="cards cards--minimal"> <article class="card card__1 card__wrapper " data-module-track-impressions="false" data-module-id="1714157126982_n9e" data-module-name="Join the #Serviceblazer movement." data-module-position="1" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/blog/service/" tabindex="-1" aria-label="Join the #Serviceblazer movement." data-link-url="https://www.salesforce.com/blog/service/" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/Serviceblazer-Hub-Hero-1534x840-1.webp?w=1024" class="card__image" alt="Serviceblazer image" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/Serviceblazer-Hub-Hero-1534x840-1.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/Serviceblazer-Hub-Hero-1534x840-1.webp?resize=300,164 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/Serviceblazer-Hub-Hero-1534x840-1.webp?resize=768,421 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/Serviceblazer-Hub-Hero-1534x840-1.webp?resize=1024,561 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Serviceblazer</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/blog/service/" data-link-text="Join the #Serviceblazer movement." data-link-url="https://www.salesforce.com/blog/service/" data-link-type="header" target="_blank"> Join the #Serviceblazer movement. </a> </h3> <div class="card__description mt-16"> <p>Together, we are building the premier destination for service and field service professionals.</p> </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Get started" data-link-url="https://www.salesforce.com/blog/service/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Get started: Join the #Serviceblazer movement." href="https://www.salesforce.com/blog/service/" target="_blank" rel="noopener" > Get started <svg width="18" height="18" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg" fill="currentColor"> <path fill-rule="evenodd" clip-rule="evenodd" d="M10.0977 2.16345H14.5237L6.8804 9.80671C6.69002 9.99709 6.69002 10.3058 6.8804 10.4961L7.34002 10.9558C7.5304 11.1461 7.83906 11.1461 8.02945 10.9558L15.6717 3.31348V7.73848C15.6717 8.00772 15.89 8.22598 16.1592 8.22598H16.8092C17.0785 8.22598 17.2967 8.00772 17.2967 7.73848V1.47595C17.2967 0.958186 16.877 0.538452 16.3592 0.538452H10.0977C9.82847 0.538452 9.61021 0.756713 9.61021 1.02595V1.67595C9.61021 1.94519 9.82847 2.16345 10.0977 2.16345ZM2.97559 4.03905C1.62939 4.03905 0.538086 5.13036 0.538086 6.47655V14.8516C0.538086 16.1977 1.62939 17.2891 2.97559 17.2891H11.3506C12.6968 17.2891 13.7881 16.1977 13.7881 14.8516L13.7881 8.88513C13.7881 8.59574 13.4383 8.45066 13.2335 8.65509L12.4493 9.43768C12.2661 9.62059 12.1631 9.86888 12.1631 10.1278V14.8516C12.1631 15.3003 11.7993 15.6641 11.3506 15.6641H2.97559C2.52686 15.6641 2.16309 15.3003 2.16309 14.8516V6.47655C2.16309 6.02782 2.52685 5.66405 2.97559 5.66405H7.79909C8.07127 5.66405 8.33106 5.55029 8.51564 5.35026L9.2223 4.58446C9.41442 4.37626 9.26675 4.03905 8.98345 4.03905H2.97559Z"/> </svg> </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper " data-module-track-impressions="false" data-module-id="1714157634297_nto" data-module-name="Take a tour of the #1 AI CRM for service." data-module-position="2" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="/ap/form/service-cloud/guided-tour/?d=pb" tabindex="-1" aria-label="Take a tour of the #1 AI CRM for service." data-link-url="/ap/form/service-cloud/guided-tour/?d=pb" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/Service-ResourceCard-1536x864-x2.webp?w=1024" class="card__image" alt="Einstein image" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/Service-ResourceCard-1536x864-x2.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/Service-ResourceCard-1536x864-x2.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/Service-ResourceCard-1536x864-x2.webp?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/Service-ResourceCard-1536x864-x2.webp?resize=1024,576 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Guided Tour</span> <h3 class="card__headline mb-16" style=" "> <a href="/ap/form/service-cloud/guided-tour/?d=pb" data-link-text="Take a tour of the #1 AI CRM for service." data-link-url="/ap/form/service-cloud/guided-tour/?d=pb" data-link-type="header" target="_blank"> Take a tour of the #1 AI CRM for service. </a> </h3> <div class="card__description mt-16"> <p>Take a tour of Service Cloud and see how to drive productivity with trusted AI and data.</p> </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Take the tour" data-link-url="/ap/form/service-cloud/guided-tour/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Take the tour: Take a tour of the #1 AI CRM for service." href="/ap/form/service-cloud/guided-tour/?d=pb" target="_blank" rel="noopener" > Take the tour </a> </pbc-button> </div> </div> </div> </article> <article class="card card__3 card__wrapper " data-module-track-impressions="false" data-module-id="1714157977219_puu" data-module-name="Discover the latest trends in field service at a pivotal moment of change." data-module-position="3" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="/ap/form/service-cloud/field-service-guide-2024/?d=pb" tabindex="-1" aria-label="Discover the latest trends in field service at a pivotal moment of change." data-link-url="/ap/form/service-cloud/field-service-guide-2024/?d=pb" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/FS-Promo-Card-Image_1200x675-1.webp?w=1024" class="card__image" alt="Einstein image" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/FS-Promo-Card-Image_1200x675-1.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/FS-Promo-Card-Image_1200x675-1.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/FS-Promo-Card-Image_1200x675-1.webp?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/FS-Promo-Card-Image_1200x675-1.webp?resize=1024,576 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Guide</span> <h3 class="card__headline mb-16" style=" "> <a href="/ap/form/service-cloud/field-service-guide-2024/?d=pb" data-link-text="Discover the latest trends in field service at a pivotal moment of change." data-link-url="/ap/form/service-cloud/field-service-guide-2024/?d=pb" data-link-type="header" target="_blank"> Discover the latest trends in field service at a pivotal moment of change. </a> </h3> <div class="card__description mt-16"> <p>Get insights from over 5,500 service and field service professionals worldwide.</p> </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Get the report " data-link-url="/ap/form/service-cloud/field-service-guide-2024/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Get the report : Discover the latest trends in field service at a pivotal moment of change." href="/ap/form/service-cloud/field-service-guide-2024/?d=pb" target="_blank" rel="noopener" > Get the report </a> </pbc-button> </div> </div> </div> </article> </div> </div> </div> </section> </div> <div id="tab-3-1713998162645_9ly" role="tabpanel" aria-labelledby="tab-3-1713998162645_9ly" class="hidden" > <section id="1713998162645_9ly" class="relative nup--blade layout--2 nup--card_resource" > <div class="container"> <div class="grid grid_main nup nup__2 nup__gridTwo no-header"> <div class="cards cards--minimal"> <article class="card card__1 card__wrapper " data-module-track-impressions="false" data-module-id="1713998310905_dzx" data-module-name="Service Expert Series" data-module-position="1" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://invite.salesforce.com/serviceexpertseries" tabindex="-1" aria-label="Service Expert Series" data-link-url="https://invite.salesforce.com/serviceexpertseries" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/service-expert-series-1200x675-1.webp?w=1024" class="card__image" alt="Service Expert image" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/service-expert-series-1200x675-1.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/service-expert-series-1200x675-1.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/service-expert-series-1200x675-1.webp?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/service-expert-series-1200x675-1.webp?resize=1024,576 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Multiple events</span> <h3 class="card__headline mb-16" style=" "> <a href="https://invite.salesforce.com/serviceexpertseries" data-link-text="Service Expert Series" data-link-url="https://invite.salesforce.com/serviceexpertseries" data-link-type="header" target="_blank"> Service Expert Series </a> </h3> <div class="card__description mt-16"> <p>Join the Service Expert Series, a collection of free events designed to help you understand how Salesforce can boost resolution speed, enhance customer satisfaction (CSAT), and improve efficiency for service professionals.</p> </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Register now" data-link-url="https://invite.salesforce.com/serviceexpertseries" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardTwoUp" data-stacking="wideM" aria-label="Register now: Service Expert Series" href="https://invite.salesforce.com/serviceexpertseries" target="_blank" rel="noopener" > Register now <svg width="18" height="18" 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sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/sfwt24-nyc-thumb.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/sfwt24-nyc-thumb.png?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/sfwt24-nyc-thumb.png?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/sfwt24-nyc-thumb.png?resize=1024,576 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">November 20, 2024 • New York City</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/events/world-tour/nyc/" data-link-text="Agentforce World Tour NYC" data-link-url="https://www.salesforce.com/events/world-tour/nyc/" data-link-type="header" target="_blank"> Agentforce World Tour NYC </a> </h3> <div class="card__description mt-16"> <p>Dive into 135+ 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Explore their top priorities and see how they’re innovating in the face of the industry’s greatest challenges.</p> </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Download the Report" data-link-url="/ap/resources/research-reports/state-of-service/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Download the Report: The Sixth Edition State of Service Report" href="/ap/resources/research-reports/state-of-service/" target="_self" rel="noopener" > Download the Report </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper " data-module-track-impressions="false" data-module-id="1718796827093_16ba" data-module-name="Service Cloud customers saw a 125% ROI." data-module-position="2" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="/ap/form/service-cloud/2024-forrester-tei-report/?d=pb" tabindex="-1" aria-label="Service Cloud customers saw a 125% ROI." data-link-url="/ap/form/service-cloud/2024-forrester-tei-report/?d=pb" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/service-ogimageforresterreport-1200x675-1.png?w=1024" class="card__image" alt="Service cloud imae" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/service-ogimageforresterreport-1200x675-1.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/service-ogimageforresterreport-1200x675-1.png?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/service-ogimageforresterreport-1200x675-1.png?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/service-ogimageforresterreport-1200x675-1.png?resize=1024,576 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Report</span> <h3 class="card__headline mb-16" style=" "> <a href="/ap/form/service-cloud/2024-forrester-tei-report/?d=pb" data-link-text="Service Cloud customers saw a 125% ROI." data-link-url="/ap/form/service-cloud/2024-forrester-tei-report/?d=pb" data-link-type="header" target="_blank"> Service Cloud customers saw a 125% ROI. </a> </h3> <div class="card__description mt-16"> <p>Read the study and see how Service Cloud increased customers’ ROI with a seamless agent experience. Customers were able to: Move up to 50% of cases to lower-cost digital channels, improve agent retention by 40%, and reduce onboarding times by 30%!</p> </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Read the Study" data-link-url="/ap/form/service-cloud/2024-forrester-tei-report/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Read the Study: Service Cloud customers saw a 125% ROI." href="/ap/form/service-cloud/2024-forrester-tei-report/?d=pb" target="_blank" rel="noopener" > Read the Study </a> </pbc-button> </div> </div> </div> </article> <article class="card card__3 card__wrapper " data-module-track-impressions="false" data-module-id="1718913542960_z1m" data-module-name="2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Centre" data-module-position="3" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="/ap/form/pdf/2023-gartner-mq-cec/?d=pb" tabindex="-1" aria-label="2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Centre" data-link-url="/ap/form/pdf/2023-gartner-mq-cec/?d=pb" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/n-up-flex-analyst-service-cloud-gartner.webp?w=1024" class="card__image" alt="Service cloud imae" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/n-up-flex-analyst-service-cloud-gartner.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/n-up-flex-analyst-service-cloud-gartner.webp?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/n-up-flex-analyst-service-cloud-gartner.webp?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/n-up-flex-analyst-service-cloud-gartner.webp?resize=1024,576 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Analyst Report</span> <h3 class="card__headline mb-16" style=" "> <a href="/ap/form/pdf/2023-gartner-mq-cec/?d=pb" data-link-text="2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Centre" data-link-url="/ap/form/pdf/2023-gartner-mq-cec/?d=pb" data-link-type="header" target="_blank"> 2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Centre </a> </h3> <div class="card__description mt-16"> <p>Read the 2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Centre report and see how Salesforce was named a Leader with Service Cloud being evaluated.</p> </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Download the report" data-link-url="/ap/form/pdf/2023-gartner-mq-cec/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Download the report: 2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Centre" href="/ap/form/pdf/2023-gartner-mq-cec/?d=pb" target="_blank" rel="noopener" > Download the report </a> </pbc-button> </div> </div> </div> </article> </div> </div> </div> </section> </div> </div> </div> </article> </div> </section> </div><div data-blade-id="1685555369436_g7l" data-blade-position="6" data-blade-name="sf/productportfolio" data-blade-variant="productportfolio" data-blade-source="www" data-blade-type="blade"> <section id="1685555369436_g7l" class="relative productportfolio--blade layout-- productportfolio--product_category_group" > <div class="container background__present"> <div class="grid grid_main productportfolio productportfolio__ productportfolio__gridThree 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data-link-text="Seamlessly connect service from the contact centre to the field." data-link-type="dropdown" data-link-elementType="text">Seamlessly connect service from the contact centre to the field.</option> </select> </div> <div class="multiple--category cards section--secondary"> <div class="product_category--container"> <div class="product_category__lists grid grid_main mobile-pb-32 tablet-pb-40 smalldesktop-pb-32 pb-40" id="carousel-container-1685555369559_zn7" data-module-id="1685555369559_zn7" data-module-type="card_product-category" data-module-position="1" data-module-name="Deploy AI agents on channels."> <div class="section--category tablet-m-0 tablet-p-0 mt-40 pr-24"> <h2 class="section--category-title mt-0 pb-18 mobile-pb-10">Deploy AI agents on channels.</h2> </div> <div class="cards section--cardscarousel"> <div class="scrollable carousel__scrollable"> <div class="carousel__wrapper scrollable__content-wrapper" data-component="carousel" data-component-id="carousel-1685555369559_zn7" aria-label="Carousel" > <button role="button" class="left-nav hidden" tabindex="-1" aria-label="Previous Slide"></button> <button role="button" class="right-nav hidden" tabindex="-1" aria-label="Next Slide"></button> <div class="carousel scrollable__content carousel--fade-left carousel--fade-right pb-16"> <div class="card card__1 card__wrapper carousel-card" data-module-id="1685555369602_q82" aria-label="slide 1 of 4" role="group" data-module-position="2" data-module-type="card_productaddon" data-module-name="Self-Service Experience" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="/ap/service/customer-self-service/" data-link-text="Self-Service Experience" data-link-url="/ap/service/customer-self-service/" data-link-type="header" target=""> Self-Service Experience </a> </h3> <div class="card__description"> <p>Drive efficiency and improve experiences by empowering customers to find answers on their own terms.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/ap/service/customer-self-service/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more about Self-Service" href="/ap/service/customer-self-service/" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__2 card__wrapper carousel-card" data-module-id="1685556327519_xo" aria-label="slide 2 of 4" role="group" data-module-position="3" data-module-type="card_productaddon" data-module-name="Digital Engagement" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="/ap/service/digital-customer-engagement-platform/" data-link-text="Digital Engagement" data-link-url="/ap/service/digital-customer-engagement-platform/" data-link-type="header" target=""> Digital Engagement </a> </h3> <div class="card__description"> <p>Deliver personalised experiences across every service channels to increase customer satisfaction.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/ap/service/digital-customer-engagement-platform/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more about Digital Engagement" href="/ap/service/digital-customer-engagement-platform/" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__3 card__wrapper carousel-card" data-module-id="1685556359428_rlk" aria-label="slide 3 of 4" role="group" data-module-position="4" data-module-type="card_productaddon" data-module-name="Voice" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="/ap/service/call-center-integration/" data-link-text="Voice" data-link-url="/ap/service/call-center-integration/" data-link-type="header" target=""> Voice </a> </h3> <div class="card__description"> <p>Speed up call resolution and increase customer satisfaction by uniting cloud telephony and Salesforce CRM.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/ap/service/call-center-integration/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more about Voice" href="/ap/service/call-center-integration/" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__4 card__wrapper carousel-card" data-module-id="1693243679169_wf7" aria-label="slide 4 of 4" role="group" data-module-position="5" data-module-type="card_productaddon" data-module-name="Visual Remote Assistant" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="/ap/service/visual-remote-assistant/" data-link-text="Visual Remote Assistant" data-link-url="/ap/service/visual-remote-assistant/" data-link-type="header" target=""> Visual Remote Assistant </a> </h3> <div class="card__description"> <p>Improve first-time fix rates with real-time remote service and access to expert assistance.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/ap/service/visual-remote-assistant/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more about Visual Remote Assistant" href="/ap/service/visual-remote-assistant/" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="product_category__lists grid grid_main mobile-pb-32 tablet-pb-40 smalldesktop-pb-32 pb-40" id="carousel-container-1685556512284_1dc9" data-module-id="1685556512284_1dc9" data-module-type="card_product-category" data-module-position="6" data-module-name="Elevate teams into trusted advisors."> <div class="section--category tablet-m-0 tablet-p-0 mt-40 pr-24"> <h2 class="section--category-title mt-0 pb-18 mobile-pb-10">Elevate teams into trusted advisors.</h2> </div> <div class="cards section--cardscarousel"> <div class="scrollable carousel__scrollable"> <div class="carousel__wrapper scrollable__content-wrapper" data-component="carousel" data-component-id="carousel-1685556512284_1dc9" aria-label="Carousel" > <button role="button" class="left-nav hidden" tabindex="-1" aria-label="Previous Slide"></button> <button role="button" class="right-nav hidden" tabindex="-1" aria-label="Next Slide"></button> <div class="carousel scrollable__content carousel--fade-left carousel--fade-right pb-16"> <div class="card card__1 card__wrapper carousel-card" data-module-id="1693243779400_ks7" aria-label="slide 1 of 4" role="group" data-module-position="7" data-module-type="card_productaddon" data-module-name="Customer Service Management" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="/ap/service/cloud/" data-link-text="Customer Service Management" data-link-url="/ap/service/cloud/" data-link-type="header" target=""> Customer Service Management </a> </h3> <div class="card__description"> <p>Drive efficiency and speed up case resolutions with centrally managed interactions, cases, incidents, knowledge, and assets.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/ap/service/cloud/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more about Service Process Management" href="/ap/service/cloud/" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__2 card__wrapper carousel-card" data-module-id="1685556512238_lu4" aria-label="slide 2 of 4" role="group" data-module-position="8" data-module-type="card_productaddon" data-module-name="Customer Service Automation & Process" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="/ap/service/customer-service-automation/" data-link-text="Customer Service Automation & Process" data-link-url="/ap/service/customer-service-automation/" data-link-type="header" target=""> Customer Service Automation & Process </a> </h3> <div class="card__description"> <p>Delight your customers and save your teams time automating routine tasks and end-to-end business processes.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/ap/service/customer-service-automation/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more about Service Automation" href="/ap/service/customer-service-automation/" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__3 card__wrapper carousel-card" data-module-id="1685556512242_14oz" aria-label="slide 3 of 4" role="group" data-module-position="9" data-module-type="card_productaddon" data-module-name="Chatbots" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="/ap/service/customer-service-chatbot/" data-link-text="Chatbots" data-link-url="/ap/service/customer-service-chatbot/" data-link-type="header" target=""> Chatbots </a> </h3> <div class="card__description"> <p>Deliver no-touch, personalised service at scale with AI-powered chatbots to handle common requests.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/ap/service/customer-service-chatbot/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more about Chatbots" href="/ap/service/customer-service-chatbot/" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__4 card__wrapper carousel-card" data-module-id="1685556512250_w30" aria-label="slide 4 of 4" role="group" data-module-position="10" data-module-type="card_productaddon" data-module-name="Team Productivity" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="/ap/slack/departments/" data-link-text="Team Productivity" data-link-url="/ap/slack/departments/" data-link-type="header" target=""> Team Productivity </a> </h3> <div class="card__description"> <p>Save time by automatically bringing the right experts together to swarm on complex issues in Slack.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/ap/slack/departments/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more about team productivity" href="/ap/slack/departments/" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="product_category__lists grid grid_main mobile-pb-32 tablet-pb-40 smalldesktop-pb-32 pb-40" id="carousel-container-1685557074237_8q2" data-module-id="1685557074237_8q2" data-module-type="card_product-category" data-module-position="11" data-module-name="Transform insights into action."> <div class="section--category tablet-m-0 tablet-p-0 mt-40 pr-24"> <h2 class="section--category-title mt-0 pb-18 mobile-pb-10">Transform insights into action.</h2> </div> <div class="cards section--cardscarousel"> <div class="scrollable carousel__scrollable"> <div class="carousel__wrapper scrollable__content-wrapper" data-component="carousel" data-component-id="carousel-1685557074237_8q2" aria-label="Carousel" > <button role="button" class="left-nav hidden" tabindex="-1" aria-label="Previous Slide"></button> <button role="button" class="right-nav hidden" tabindex="-1" aria-label="Next Slide"></button> <div class="carousel scrollable__content carousel--fade-left carousel--fade-right pb-16"> <div class="card card__1 card__wrapper carousel-card" data-module-id="1693243975558_1566" aria-label="slide 1 of 7" role="group" data-module-position="12" data-module-type="card_productaddon" data-module-name="Intelligent Service Operations" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="/ap/service/customer-service-operations/" data-link-text="Intelligent Service Operations" data-link-url="/ap/service/customer-service-operations/" data-link-type="header" target=""> Intelligent Service Operations </a> </h3> <div class="card__description"> <p>Drive operational efficiency and productivity with data and AI-powered insights built directly into your CRM.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/ap/service/customer-service-operations/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more about Integration" href="/ap/service/customer-service-operations/" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__2 card__wrapper carousel-card" data-module-id="1693244029198_10h0" aria-label="slide 2 of 7" role="group" data-module-position="13" data-module-type="card_productaddon" data-module-name="Customer Service AI" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="/ap/service/ai/" data-link-text="Customer Service AI" data-link-url="/ap/service/ai/" data-link-type="header" target=""> Customer Service AI </a> </h3> <div class="card__description"> <p>Increase customer satisfaction and boost service team productivity with trusted conversational, predictive, and generative AI solutions built into the flow of work.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/ap/service/ai/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more about Integration" href="/ap/service/ai/" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__3 card__wrapper carousel-card" data-module-id="1698957718698_pe9" aria-label="slide 3 of 7" role="group" data-module-position="14" data-module-type="card_productaddon" data-module-name="Salesforce Platform" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="/ap/platform/" data-link-text="Salesforce Platform" data-link-url="/ap/platform/" data-link-type="header" target=""> Salesforce Platform </a> </h3> <div class="card__description"> <p>Safely connect any data to build AI-powered apps with low-code and deliver entirely new CRM experiences.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/ap/platform/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more about Einstein 1 Platform" href="/ap/platform/" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__4 card__wrapper carousel-card" data-module-id="1685557074181_hia" aria-label="slide 4 of 7" role="group" data-module-position="15" data-module-type="card_productaddon" data-module-name="Data Cloud" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="/ap/data/" data-link-text="Data Cloud" data-link-url="/ap/data/" data-link-type="header" target=""> Data Cloud </a> </h3> <div class="card__description"> <p>Create a single, dynamic view of every customer and asset by unifying all your data in real time.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/ap/data/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more about Data Cloud" href="/ap/data/" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__5 card__wrapper carousel-card" data-module-id="1685557074185_10vp" aria-label="slide 5 of 7" role="group" data-module-position="16" data-module-type="card_productaddon" data-module-name="Customer 36O" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="/ap/products/" data-link-text="Customer 36O" data-link-url="/ap/products/" data-link-type="header" target=""> Customer 36O </a> </h3> <div class="card__description"> <p>Tailor experiences to the needs of every customer. Connect service to sales, marketing, commerce, and IT.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/ap/products/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more about Customer 360" href="/ap/products/" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__6 card__wrapper carousel-card" data-module-id="1685557074190_15fd" aria-label="slide 6 of 7" role="group" data-module-position="17" data-module-type="card_productaddon" data-module-name="CRM Analytics" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="/ap/analytics/" data-link-text="CRM Analytics" data-link-url="/ap/analytics/" data-link-type="header" target=""> CRM Analytics </a> </h3> <div class="card__description"> <p>Make faster decisions using intelligent recommendations and actionable insights from Tableau.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/ap/analytics/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more about CRM Analytics" href="/ap/analytics/" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__7 card__wrapper carousel-card" data-module-id="1685557074194_rge" aria-label="slide 7 of 7" role="group" data-module-position="18" data-module-type="card_productaddon" data-module-name="Integration" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="/ap/mulesoft/" data-link-text="Integration" data-link-url="/ap/mulesoft/" data-link-type="header" target=""> Integration </a> </h3> <div class="card__description"> <p>Connect data from any system and integrate apps instantly with MuleSoft.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/ap/mulesoft/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more about Integration" href="/ap/mulesoft/" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="product_category__lists grid grid_main mobile-pb-32 tablet-pb-40 smalldesktop-pb-32 pb-40" id="carousel-container-1693244133948_mt9" data-module-id="1693244133948_mt9" data-module-type="card_product-category" data-module-position="19" data-module-name="Seamlessly connect service from the contact centre to the field."> <div class="section--category tablet-m-0 tablet-p-0 mt-40 pr-24"> <h2 class="section--category-title mt-0 pb-18 mobile-pb-10">Seamlessly connect service from the contact centre to the field.</h2> </div> <div class="cards section--cardscarousel"> <div class="scrollable carousel__scrollable"> <div class="carousel__wrapper scrollable__content-wrapper" data-component="carousel" data-component-id="carousel-1693244133948_mt9" aria-label="Carousel" > <button role="button" class="left-nav hidden" tabindex="-1" aria-label="Previous Slide"></button> <button role="button" class="right-nav hidden" tabindex="-1" aria-label="Next Slide"></button> <div class="carousel scrollable__content carousel--fade-left carousel--fade-right pb-16"> <div class="card card__1 card__wrapper carousel-card" data-module-id="1693244133864_1aj0" aria-label="slide 1 of 3" role="group" data-module-position="20" data-module-type="card_productaddon" data-module-name="Contact Centre" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="/ap/service/contact-center/" data-link-text="Contact Centre" data-link-url="/ap/service/contact-center/" data-link-type="header" target=""> Contact Centre </a> </h3> <div class="card__description"> <p>Transform your contact centre into an omni-channel engagement centre with every channel on one platform.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/ap/service/contact-center/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more about Contact Center" href="/ap/service/contact-center/" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__2 card__wrapper carousel-card" data-module-id="1693244133886_144z" aria-label="slide 2 of 3" role="group" data-module-position="21" data-module-type="card_productaddon" data-module-name="Field Service" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="/ap/service/field-service-management/" data-link-text="Field Service" data-link-url="/ap/service/field-service-management/" data-link-type="header" target=""> Field Service </a> </h3> <div class="card__description"> <p>Boost front-line workforce productivity with an end-to-end field service solution.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/ap/service/field-service-management/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more about Field Service" href="/ap/service/field-service-management/" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__3 card__wrapper carousel-card" data-module-id="1693244133897_k88" aria-label="slide 3 of 3" role="group" data-module-position="22" data-module-type="card_productaddon" data-module-name="Employee Service" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="/ap/service/employee-engagement/" data-link-text="Employee Service" data-link-url="/ap/service/employee-engagement/" data-link-type="header" target=""> Employee Service </a> </h3> <div class="card__description"> <p>Streamline HR and IT support to reduce operating costs and keep employees happy.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="/ap/service/employee-engagement/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more about Employee Service" href="/ap/service/employee-engagement/" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="background__gradient" style="background-image: 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7.73848V1.47595C17.2967 0.958186 16.877 0.538452 16.3592 0.538452H10.0977C9.82847 0.538452 9.61021 0.756713 9.61021 1.02595V1.67595C9.61021 1.94519 9.82847 2.16345 10.0977 2.16345ZM2.97559 4.03905C1.62939 4.03905 0.538086 5.13036 0.538086 6.47655V14.8516C0.538086 16.1977 1.62939 17.2891 2.97559 17.2891H11.3506C12.6968 17.2891 13.7881 16.1977 13.7881 14.8516L13.7881 8.88513C13.7881 8.59574 13.4383 8.45066 13.2335 8.65509L12.4493 9.43768C12.2661 9.62059 12.1631 9.86888 12.1631 10.1278V14.8516C12.1631 15.3003 11.7993 15.6641 11.3506 15.6641H2.97559C2.52686 15.6641 2.16309 15.3003 2.16309 14.8516V6.47655C2.16309 6.02782 2.52685 5.66405 2.97559 5.66405H7.79909C8.07127 5.66405 8.33106 5.55029 8.51564 5.35026L9.2223 4.58446C9.41442 4.37626 9.26675 4.03905 8.98345 4.03905H2.97559Z"/> </svg> </a> </pbc-button> </div> </div> </div> </article> </div> </section> </div><div data-blade-id="1726257112593_gvu" data-blade-position="10" data-blade-name="sf/nup" data-blade-variant="nup" data-blade-source="www" data-blade-type="blade"> <section id="1726257112593_gvu" class="relative nup--blade layout--2 nup--card_quote" > <div class="container background__present"> <div class="grid grid_main nup nup__2 nup__gridTwo no-header"> <div class="cards cards--minimal"> <article class="card card__1 card__wrapper " data-module-track-impressions="" data-module-id="1726254216877_1arl" data-module-name="Kevin Quigley" data-module-position="1" data-module-type="card_quote" > <div class="card--card_quote pbc-g-elevation-2 flex border-rad-16 "> <div class="card_quote_align--left"> <div class="card_quote--background-swoosh" aria-hidden="true"> <svg width="1280" height="459" viewBox="0 0 1280 459" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M2462 -979C2462 -184.814 1812.81 459 1012 459C211.187 459 -438 -184.814 -438 -979C-438 -1773.19 211.187 -2417 1012 -2417C1812.81 -2417 2462 -1773.19 2462 -979Z" fill="rgb(255, 255, 255)"/> </svg> </div> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/customer-stories/wiley/" tabindex="-1" aria-hidden="true" data-link-url="https://www.salesforce.com/customer-stories/wiley/" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/wiley-1024x1024-1.webp?w=1024" class="card__image" alt="Wiley logo" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/wiley-1024x1024-1.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/wiley-1024x1024-1.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/wiley-1024x1024-1.webp?resize=768,768 768w" height="1024" width="1024"/> </a> </div> <div class="card__content__wrapper"> <blockquote class="card__copy__wrapper"> <div class="card__quote-mark card__quote--ap" aria-hidden="true"></div> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/customer-stories/wiley/" data-link-text="Agentforce outperforms our old chatbot by over 40%." data-link-url="https://www.salesforce.com/customer-stories/wiley/" data-link-type="header" target="_blank"> Agentforce outperforms our old chatbot by over 40%. </a> </h3> <div class="tagline_wrapper"> <div class="name"> Kevin Quigley </div> <div class="role_company"> Senior Manager, Process Transformation and Continuous Improvement, Wiley </div> </div> </blockquote> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Read the story" data-link-url="https://www.salesforce.com/customer-stories/wiley/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardTwoUp" data-stacking="wideM" aria-label="Read the story - Wiley" href="https://www.salesforce.com/customer-stories/wiley/" target="_blank" rel="noopener" > Read the story <svg width="18" height="18" viewBox="0 0 18 18" 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150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/04/SoS-ResourceImage-1200x675-1.jpg?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/04/SoS-ResourceImage-1200x675-1.jpg?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/04/SoS-ResourceImage-1200x675-1.jpg?resize=1024,576 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Report</span> <h3 class="card__headline mb-16" style=" "> <a href="/ap/resources/research-reports/state-of-service/" data-link-text="The Sixth Edition State of Service Report." data-link-url="/ap/resources/research-reports/state-of-service/" data-link-type="header" target="_self"> The Sixth Edition State of Service Report. </a> </h3> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Get the report" 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style=" "> <a href="/ap/form/service-cloud/field-service-guide-2024/?d=pb" data-link-text="Learn how over 5,500 service and field professionals are meeting today’s challenges." data-link-url="/ap/form/service-cloud/field-service-guide-2024/?d=pb" data-link-type="header" target="_blank"> Learn how over 5,500 service and field professionals are meeting today’s challenges. </a> </h3> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Get the guide" data-link-url="/ap/form/service-cloud/field-service-guide-2024/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Get the guide" href="/ap/form/service-cloud/field-service-guide-2024/?d=pb" target="_blank" rel="noopener" > Get the guide </a> </pbc-button> </div> </div> </div> </article> <article class="card card__4 card__wrapper " data-module-track-impressions="" data-module-id="1712838864856_s14" 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13.2335 8.65509L12.4493 9.43768C12.2661 9.62059 12.1631 9.86888 12.1631 10.1278V14.8516C12.1631 15.3003 11.7993 15.6641 11.3506 15.6641H2.97559C2.52686 15.6641 2.16309 15.3003 2.16309 14.8516V6.47655C2.16309 6.02782 2.52685 5.66405 2.97559 5.66405H7.79909C8.07127 5.66405 8.33106 5.55029 8.51564 5.35026L9.2223 4.58446C9.41442 4.37626 9.26675 4.03905 8.98345 4.03905H2.97559Z"/> </svg> </a> </pbc-button> </div> </div> </div> </article> </div> <div class="nup_cta" data-module-name="Keep up with the latest service trends, insights, and conversations." data-module-position="5" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--center ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="See all resources" data-link-url="/ap/resources/service/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="default" aria-label="See all resources: Keep up with the latest service trends, insights, and 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accordion__item-1 selected " data-module-id="1716930072014_729" data-module-name="What is customer service?" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1686688692364_y41-11" class="accordion__trigger" id="accordion1686688692364_y41-11" aria-label="What is customer service?"> <span class="accordion__title relative"> What is customer service? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1686688692364_y41-11" id="rel1686688692364_y41-11"> <div class="accordion__description"> <p><a href="/ap/service/what-is-customer-service/" target="_self"><ins>Customer service</ins></a> is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy, enjoyable experience with your brand.</p> </div> </section> </div> <div class="accordion__item accordion__item-2 " data-module-id="1686688692586_179m" data-module-name="What is customer service and support software?" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1686688692364_y41-12" class="accordion__trigger" id="accordion1686688692364_y41-12" aria-label="What is customer service and support software?"> <span class="accordion__title relative"> What is customer service and support software? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1686688692364_y41-12" id="rel1686688692364_y41-12"> <div class="accordion__description"> <p><a href="/ap/service/what-is-customer-service-software/" target="_self">Customer service and support software</a> is a solution that helps businesses manage customer interactions across channels, from self-service and phone to messaging and email. It streamlines customer support processes and provides features like case management, <a href="/ap/service/digital-customer-engagement-platform/" target="_self"><ins>digital engagement</ins></a>, knowledge management, and collaboration to help companies solve customer inquiries faster and increase customer satisfaction.</p> </div> </section> </div> <div class="accordion__item accordion__item-3 " data-module-id="1686688999495_3lm" data-module-name="Why is customer service and support software so important? " data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1686688692364_y41-13" class="accordion__trigger" id="accordion1686688692364_y41-13" aria-label="Why is customer service and support software so important? "> <span class="accordion__title relative"> Why is customer service and support software so important? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1686688692364_y41-13" id="rel1686688692364_y41-13"> <div class="accordion__description"> <p><a href="https://www.salesforce.com/resources/articles/what-is-customer-service/" target="_blank"><ins>Customer service</ins></a> and support software is crucial for businesses because it enables them to deliver more efficient support to their customers, leading to increased satisfaction and loyalty. It helps manage support inquiries and track and resolve issues promptly, and it provides valuable insights to enhance overall customer experiences, ultimately driving business growth and success.</p> </div> </section> </div> <div class="accordion__item accordion__item-4 " data-module-id="1686689010541_lfg" data-module-name="How do I choose the right customer service solution?" data-module-position="4" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1686688692364_y41-14" class="accordion__trigger" id="accordion1686688692364_y41-14" aria-label="How do I choose the right customer service solution?"> <span class="accordion__title relative"> How do I choose the right customer service solution? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1686688692364_y41-14" id="rel1686688692364_y41-14"> <div class="accordion__description"> <p>When choosing a customer service solution, consider factors like your business needs, scalability, ease of use, and integration capabilities. Assess features such as case management, digital engagement, self-service portals, automation, and AI. Evaluate pricing models and <a href="/ap/services/success-plans/overview/" target="_self">success plans</a>, <a href="https://www.salesforce.com/ap/form/signup/freetrial-service/?d=pb" target="_self">trial different options</a>, and prioritise customer service solutions that align with your specific requirements.</p> </div> </section> </div> <div class="accordion__item accordion__item-5 " data-module-id="1686689020481_1099" data-module-name="What are the benefits of customer service and support software?" data-module-position="5" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1686688692364_y41-15" class="accordion__trigger" id="accordion1686688692364_y41-15" aria-label="What are the benefits of customer service and support software?"> <span class="accordion__title relative"> What are the benefits of customer service and support software? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1686688692364_y41-15" id="rel1686688692364_y41-15"> <div class="accordion__description"> <p>Customer service and support software software offers benefits such as improved efficiency in handling customer inquiries, streamlined communication across multiple channels, increased customer satisfaction, faster issue resolution, actionable insights, and the ability to scale and adapt to evolving customer needs — all to drive more customer loyalty and better return on investment.</p> </div> </section> </div> <div class="accordion__item accordion__item-6 " data-module-id="1715700953409_h2p" data-module-name="What is knowledge management?" data-module-position="6" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1686688692364_y41-16" class="accordion__trigger" id="accordion1686688692364_y41-16" aria-label="What is knowledge management?"> <span class="accordion__title relative"> What is knowledge management? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1686688692364_y41-16" id="rel1686688692364_y41-16"> <div class="accordion__description"> <p><a href="/ap/service/what-is-knowledge-management/" target="_self"><ins>Knowledge management</ins></a> means capturing, organising, and distributing information that is critical to providing customer support in a centralised digital library that agents, field service technicians, and customers can access from anywhere for fast, quality service.</p> </div> </section> </div> <div class="accordion__item accordion__item-7 " data-module-id="1716930042561_kwj" data-module-name="What is customer support?" data-module-position="7" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1686688692364_y41-17" class="accordion__trigger" id="accordion1686688692364_y41-17" aria-label="What is customer support?"> <span class="accordion__title relative"> What is customer support? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1686688692364_y41-17" id="rel1686688692364_y41-17"> <div class="accordion__description"> <p><a href="/ap/service/customer-support/" target="_self"><ins>Customer support</ins></a> refers to the people and interactions that help customers who use a business’s service or product. Help can include answering a question, providing training or installation, and of course, troubleshooting an issue.</p> </div> </section> </div> <div class="accordion__item accordion__item-8 " data-module-id="1729528057581_1djb" data-module-name="What is incident management?" data-module-position="8" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1686688692364_y41-18" class="accordion__trigger" id="accordion1686688692364_y41-18" aria-label="What is incident management?"> <span class="accordion__title relative"> What is incident management? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1686688692364_y41-18" id="rel1686688692364_y41-18"> <div class="accordion__description"> <p><a href="/ap/service/what-is-incident-management/" target="_self">Incident management</a> is a structured process used by customer support and operations teams to respond to and resolve issues that disrupt the normal functioning of services.</p> </div> </section> </div> </div> </div> </div> </div> </article> </div> </section> </div> </main> <hgf-footer home-href=ap origin=https://wp.sfdcdigital.com/en-ap/wp-json></hgf-footer> <div class="sf-call"> <div class="call-btn-wrapper"> <a class="btn" href="tel:+6563025700" aria-label="Contact, By phone"></a> </div> </div> <script type="text/javascript"> window.document.dispatchEvent( new CustomEvent('www_track', { detail: { event: 'custEv_pageDataAvailable', templateName: 'Open Template', templateId: 'open-template', taxonomy: JSON.parse('{"pageTagsManual":[{"tagName":"Topics:Artificial Intelligence (Topics)|Customer Service (Topics)","tagUuid":"ca230df1-4c48-43f3-80d5-d3cbe6168761|af5dd589-502d-41d2-8dcc-8e39e2002c5d","uuid":"db1727ae-2c68-11b2-80f8-000d3a4fec0d"},{"tagName":"Content Audiences:Service","tagUuid":"53e2fe10-46c0-4233-8a9b-66b610a24fe0","uuid":"db17278a-2c68-11b2-80f8-000d3a4fec0d"},{"tagName":"Products:Service Cloud","tagUuid":"27c12145-271a-4de6-b6d3-2b6b08e78860","uuid":"db1727a8-2c68-11b2-80f8-000d3a4fec0d"}],"pageTagsAuto":[]}'), experiment: { 'optimizelyExp': '', 'optimizelyVar': '', }, }, }) ); </script> <script defer src="https://a.sfdcstatic.com/digital/xsf/components/v1-stable/chat.js"></script> <link rel="stylesheet" type="text/css" href="/jnmYwLhDSrvFsn4x7w/hp/b1c9Ki4/DHdjC/Xt1VSFY"> <script src="/jnmYwLhDSrvFsn4x7w/hp/b1c9Ki4/fm0SA/nIfM04o" async defer></script> <div id="sec-overlay" style="display:none;"> <div id="sec-container"> </div> </div></body></html>

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