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logogrid--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top noCTAs"> <article class="grid grid_main"> <header class="logogrid__blade-heading"> <h2 class="pbc-g-text-display-4" style=" "> Products Used </h2> </header> <div class="logo-grid logo-grid-blade logo-grid-blade--2 mt-16 mobile-mt-16"> <div class="logo-block logo-block--1 logo-block--card_product" data-module-id="PMAC:a067y00000ob49VAAQ" data-module-track-impressions="" data-module-name="Agentforce" data-module-position="1" data-module-type="card_product"> <div class="card__brand__wrapper"> <div class="card__brand__image__wrapper pbc-g-elevation-2" aria-hidden="true"> <a class="card__brand__link" href="https://www.salesforce.com/agentforce/" tabindex="-1"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/icon-agentforce.svg" class="card__brand__image" alt="" sizes="100vw" srcset="" height="auto" width="auto"/> </a> </div> <a href="https://www.salesforce.com/agentforce/" class="pbc-g-text-body-2 card__brand__label mb-0 mt-16 ml-auto mr-auto mobile-mt-12">Agentforce</a> </div> </div> <div class="logo-block logo-block--2 logo-block--card_product" data-module-id="PMAC:a067y00000NnYrJAAV" data-module-track-impressions="" data-module-name="Service Cloud" data-module-position="2" data-module-type="card_product"> <div class="card__brand__wrapper"> <div class="card__brand__image__wrapper pbc-g-elevation-2" aria-hidden="true"> <a class="card__brand__link" href="https://www.salesforce.com/service/cloud/" tabindex="-1"> <img loading="lazy" src="https://www.salesforce.com/content/dam/web/global/icons/product/service-day.svg" class="card__brand__image" alt="" sizes="100vw" srcset="" height="auto" width="auto"/> </a> </div> <a href="https://www.salesforce.com/service/cloud/" class="pbc-g-text-body-2 card__brand__label mb-0 mt-16 ml-auto mr-auto mobile-mt-12">Service Cloud</a> </div> </div> </div> </article> </div> </section> </div><div data-blade-id="a0I7y000000ym1lEAA:2" data-blade-position="3" data-blade-name="sf/text" data-blade-variant="text" data-blade-source="www" data-blade-type="blade"> <section id="a0I7y000000ym1lEAA:2" class="relative text--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text__blade--link_below text--left" data-module-id="a0I7y000000ym1lEAA:2" data-module-name="With Agentforce deeply integrated into Service Cloud, OpenTable works to enhance self-service capabilities, improve communication, increase productivity and resolution rates." data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="text__blade-heading eyebrow--small grid grid_sub"> <h2 class="headline text__headline--small" style=" "> With Agentforce deeply integrated into Service Cloud, OpenTable works to enhance self-service capabilities, improve communication, increase productivity and resolution rates. </h2> </header> </article> </div> </section> </div><div data-blade-id="a0E7y000006rGKvEAM:3" data-blade-position="4" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="a0E7y000006rGKvEAM:3" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="a0E7y000006rGKvEAM:3" data-module-name="About OpenTable" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h2 class="headline text__headline--large" style=" "> About OpenTable </h2> </header> <div class="blade__description"> <p>OpenTable, a leader in restaurant tech, helps 60k+ restaurants fill 1.7 billion seats a year. OpenTable's tech empowers restaurants to focus on their team, their guests, and their bottom line and help diners make the perfect reservation.</p> </div> </article> </div> </section> </div><div data-blade-id="a0E7y000006rGMXEA2:4" data-blade-position="5" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="a0E7y000006rGMXEA2:4" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="a0E7y000006rGMXEA2:4" data-module-name="The Challenge for OpenTable" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h2 class="headline text__headline--large" style=" "> The Challenge for OpenTable </h2> </header> <div class="blade__description"> <p><strong>OpenTable works to reduce repetitive tasks to free up staff for more meaningful customer interactions.</strong></p><p>As OpenTable has grown globally, so have the customer service demands. Many support requests were repetitive, yet agents had to navigate disconnected and fragmented data across various systems to manage routine tasks like reservation changes and loyalty point redemptions. These challenges occasionally resulted in less efficient experiences for both customers and staff.</p> </div> </article> </div> </section> </div><div data-blade-id="a0E7y000006rGRNEA2:5" data-blade-position="6" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="a0E7y000006rGRNEA2:5" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="a0E7y000006rGRNEA2:5" data-module-name="How Salesforce Helps OpenTable" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h2 class="headline text__headline--large" style=" "> How Salesforce Helps OpenTable </h2> </header> <div class="blade__description"> <p><strong>Agentforce enables OpenTable Support Associates to focus on complex cases by streamlining routine processes.</strong></p><p>Deeply integrated with <a href="https://www.salesforce.com/service/" target="_self">Service Cloud</a>, <a href="https://www.salesforce.com/artificial-intelligence/" target="_self">Agentforce</a> will empower OpenTable's support team by autonomously handling routine tasks, such as reservation changes and loyalty point redemptions, allowing agents to focus on delivering exceptional service in more complex situations. George Pokorny, Senior VP of Global Customer Success at OpenTable, notes, “Agentforce will handle simple inquiries automatically, so our agents can focus on delivering superior service. We quickly understand the reason for contact and know how best to assist.”</p><p><br></p><p>Data integration was key for OpenTable. The company unified data into a single platform, bringing together information from over multiple sources into one interface. This integration provides a comprehensive view of each diner, including profiles and user-generated reviews, enabling personalized interactions across email, SMS, and push notifications.</p><p><br></p><p>To make use of this unified data, OpenTable will deploy Agentforce quickly. Instead of spending months planning for every scenario and hard coding complicated decision trees, they intend to use Agentforce’s intuitive natural language prompts and point-and-click configuration. Its seamless integration with Salesforce allows the team to manage data effortlessly without coding, easily adjusting which information to display or hide and focusing on key data.</p><p><br></p><p>Plus, Agentforce’s flexibility allows OpenTable to enhance its setup using Flows — automated workflows — and its existing code. This streamlined the business’s processes and will help it handle cases quickly and accurately, all with minimal effort.</p> </div> </article> </div> </section> </div><div data-blade-id="a0E7y000006rGSzEAM:6" data-blade-position="7" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="a0E7y000006rGSzEAM:6" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="a0E7y000006rGSzEAM:6" data-module-name="" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> </header> <div class="blade__description"> <p><strong>Service Cloud delivers a unified and consistent customer experience. </strong></p><p>Salesforce’s Service Cloud in tandem with Agentforce, delivers a unified experience for both diners and restaurants. “Service Cloud Voice integrates everything into a single ecosystem,” says Pokorny. “Our staff will receive a clear issue summary and step-by-step guidance, making their work more efficient. We now focus on providing high-quality service rather than juggling multiple systems.”</p><p><br></p><p>When needed, Agentforce can seamlessly handover cases to service reps who are then given all the information they need at their fingertips right in Service Cloud. Seamless data integration and AI capabilities provide complete case summaries and actionable insights, so reps can resolve cases quickly and efficiently. For example, when addressing complex issues like double-booked tables, Agentforce will generate recommendations that guide OpenTable’s service reps to resolve or escalate issues swiftly, with the hope of improving the overall customer experience.</p><p><br></p><p>Automating routine questions and augmenting reps with AI-powered recommendations and summaries frees OpenTable’s staff to engage more meaningfully with diners and restaurants. “Saving just two minutes on a ten-minute call lets our service reps focus on strengthening customer relationships,” Pokorny adds. “Service Cloud and Agentforce make exceptional service effortless.”</p> </div> </article> </div> </section> </div><div data-blade-id="a0E7y000006rGBGEA2:7" data-blade-position="8" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="a0E7y000006rGBGEA2:7" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="a0E7y000006rGBGEA2:7" data-module-name="" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> </header> <div class="blade__description"> <p><strong>Service Cloud ensures diners can find info quickly on OpenTable’s self-service portal. </strong></p><p>OpenTable’s self-service hub, powered by Service Cloud, offers diners instant access to FAQs and detailed knowledge articles in five languages—English, Japanese, German, French, and Spanish. This feature cuts down on direct service interactions by empowering customers to find answers on their own.</p><p><br></p><p>Together, Agentforce and Service Cloud streamline operations, delivering a seamless and efficient experience for diners and restaurants alike, driving exceptional customer satisfaction.</p> </div> </article> </div> </section> </div><div data-blade-id="a0E7y000006rGBGEA2:8" data-blade-position="9" data-blade-name="sf/nup" data-blade-variant="nup" data-blade-source="www" data-blade-type="blade"> <section id="a0E7y000006rGBGEA2:8" class="relative nup--blade layout--1 nup--card_quote" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <div class="grid grid_main nup nup__1 no-header"> <div class="cards cards--minimal no-quote-image-oneup"> <article class="card card__1 card__wrapper " data-module-track-impressions="" data-module-id="a0D7y00000ZuKUaEAN" data-module-name="George Pokorny" data-module-position="1" data-module-type="card_quote" > <div class="card--card_quote pbc-g-elevation-2 flex border-rad-16 no-quote-image-asset"> <div class="card_quote--no-asset"> <div class="card__content__wrapper"> <blockquote class="card__copy__wrapper"> <div class="card__quote-mark card__quote--us" aria-hidden="true"></div> <h3 class="card__headline" style=" "> Service Cloud and Agentforce help us deliver effortless experiences that diners and restaurants love. This is a win-win. This technology not only allows us to answer questions, it also allows us to get things done right. </h3> <div class="tagline_wrapper"> <div class="name"> George Pokorny </div> <div class="role_company"> Senior Vice President of Global Customer Success, OpenTable </div> </div> </blockquote> </div> </div> </div> </article> </div> </div> </div> </section> </div><div data-blade-id="a0E7y000006rGZREA2:9" data-blade-position="10" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="a0E7y000006rGZREA2:9" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="a0E7y000006rGZREA2:9" data-module-name="The Salesforce Difference" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h2 class="headline text__headline--large" style=" "> The Salesforce Difference </h2> </header> <div class="blade__description"> <p>Salesforce’s Agentforce and Service Cloud have transformed OpenTable’s customer service, delivering a seamless and efficient experience for diners and restaurants. With Agentforce managing routine inquiries and streamlining processes, and providing assistance to augment their service representatives, OpenTable can now ensure quick, accurate responses while giving staff more time to deliver a human touch and tackle more complex issues. With everything unified in one system, the business team can now provide faster, more effective support, significantly improving satisfaction for its global customer base.</p> </div> </article> </div> </section> </div><div data-blade-id="a0I7y000000ym1lEAA:10" data-blade-position="11" data-blade-name="sf/nup" data-blade-variant="nup" data-blade-source="www" data-blade-type="blade"> <section id="a0I7y000000ym1lEAA:10" class="relative nup--blade nup--link_above layout--3 nup--card_resource" > <div class="container"> <div class="grid grid_main nup nup__3 nup__gridThree"> <header class="nup__blade-heading text--center"> <h2 class="headline" style=" "> Additional Customer Success Stories </h2> </header> <div class="cards"> <article class="card card__1 card__wrapper " data-module-track-impressions="" data-module-id="1" data-module-name="Wiley sees 213% return on investment with Salesforce." data-module-position="1" data-module-type="card_resource" data-module-tags-manual="[{"uuid":"31d7900b-1698-40d6-9456-318d054d424f","tagName":"Service","tagUuid":"27c12145-271a-4de6-b6d3-2b6b08e78860"},{"uuid":"31d7900b-1698-40d6-9456-318d054d424f","tagName":"Agentforce","tagUuid":"d4e97755-9465-4769-9171-7e836b64e542"},{"uuid":"5b4fa5f2-5226-474e-8963-94fe1e289a01","tagName":"Communications","tagUuid":"7ec03534-260e-4174-8033-ec639e340793"},{"uuid":"5b4fa5f2-5226-474e-8963-94fe1e289a01","tagName":"Media","tagUuid":"d6ff234b-5993-4a4a-8a29-9f00097fb964"},{"uuid":"18304302-fe47-4b27-a547-18d5eb6fd553","tagName":"Enterprise","tagUuid":"1747c2e4-e577-434b-a6f8-ec656f10ae64"},{"uuid":"","tagName":"","tagUuid":"dd6f3b58-6d7b-43dd-b83e-ebc7041949ee"}]" data-module-tags-auto="[]" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/customer-stories/wiley/" tabindex="-1" aria-label="Wiley sees 213% return on investment with Salesforce." data-link-url="https://www.salesforce.com/customer-stories/wiley/" data-link-type="image" target="_self"> <img loading="lazy" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/07/production-resource-card-Wiley-720x405-1.png" class="card__image" alt="" sizes="100vw" srcset="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/07/production-resource-card-Wiley-720x405-1.png?w=320 320w,https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/07/production-resource-card-Wiley-720x405-1.png?w=640 640w,https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/07/production-resource-card-Wiley-720x405-1.png?w=864 864w,https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/07/production-resource-card-Wiley-720x405-1.png?w=1280 1280w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Customer Story</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/customer-stories/wiley/" data-link-text="Wiley sees 213% return on investment with Salesforce." data-link-url="https://www.salesforce.com/customer-stories/wiley/" data-link-type="header" target="_self"> Wiley sees 213% return on investment with Salesforce. </a> </h3> <div class="card__description mt-16"> Learn how the publisher implemented Agentforce to cut costs and boost productivity. </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="https://www.salesforce.com/customer-stories/wiley/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Learn more: Wiley sees 213% return on investment with Salesforce." href="https://www.salesforce.com/customer-stories/wiley/" target="_self" rel="noopener" > Learn more </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper " data-module-track-impressions="" data-module-id="2" data-module-name="Automation serves up 25% more sales activity for Grubhub." data-module-position="2" data-module-type="card_resource" data-module-tags-manual="[{"uuid":"31d7900b-1698-40d6-9456-318d054d424f","tagName":"Sales","tagUuid":"753aac49-64c1-42ed-b92c-40aa56f8ff03"},{"uuid":"31d7900b-1698-40d6-9456-318d054d424f","tagName":"Marketing","tagUuid":"94de41a5-93d3-4dd1-be94-e331cfa94889"},{"uuid":"31d7900b-1698-40d6-9456-318d054d424f","tagName":"Slack","tagUuid":"ebda7954-c2a6-48e4-b962-71bd89c05551"},{"uuid":"5b4fa5f2-5226-474e-8963-94fe1e289a01","tagName":"Retail","tagUuid":"fa89f966-7524-4d62-888e-9f6dd7810d71"},{"uuid":"18304302-fe47-4b27-a547-18d5eb6fd553","tagName":"Enterprise","tagUuid":"1747c2e4-e577-434b-a6f8-ec656f10ae64"},{"uuid":"","tagName":"","tagUuid":"dd6f3b58-6d7b-43dd-b83e-ebc7041949ee"}]" data-module-tags-auto="[]" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/customer-stories/grubhub-sales-automation/" tabindex="-1" aria-label="Automation serves up 25% more sales activity for Grubhub." data-link-url="https://www.salesforce.com/customer-stories/grubhub-sales-automation/" data-link-type="image" target="_self"> <img loading="lazy" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/07/production-resource-card-Grubhub-720x405-1.png" class="card__image" alt="Read the Grubhub story." sizes="100vw" srcset="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/07/production-resource-card-Grubhub-720x405-1.png?w=320 320w,https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/07/production-resource-card-Grubhub-720x405-1.png?w=640 640w,https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/07/production-resource-card-Grubhub-720x405-1.png?w=864 864w,https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/07/production-resource-card-Grubhub-720x405-1.png?w=1280 1280w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Customer Story</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/customer-stories/grubhub-sales-automation/" data-link-text="Automation serves up 25% more sales activity for Grubhub." data-link-url="https://www.salesforce.com/customer-stories/grubhub-sales-automation/" data-link-type="header" target="_self"> Automation serves up 25% more sales activity for Grubhub. </a> </h3> <div class="card__description mt-16"> Learn how the company delivers on smarter, more strategic selling with one platform for sales data. </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="https://www.salesforce.com/customer-stories/grubhub-sales-automation/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Learn more: Automation serves up 25% more sales activity for Grubhub." href="https://www.salesforce.com/customer-stories/grubhub-sales-automation/" target="_self" rel="noopener" > Learn more </a> </pbc-button> </div> </div> </div> </article> <article class="card card__3 card__wrapper " data-module-track-impressions="" data-module-id="3" data-module-name="Kawasaki Engines substantially boosts CSAT scores with Salesforce." data-module-position="3" data-module-type="card_resource" data-module-tags-manual="[{"uuid":"31d7900b-1698-40d6-9456-318d054d424f","tagName":"Sales","tagUuid":"753aac49-64c1-42ed-b92c-40aa56f8ff03"},{"uuid":"31d7900b-1698-40d6-9456-318d054d424f","tagName":"Service","tagUuid":"27c12145-271a-4de6-b6d3-2b6b08e78860"},{"uuid":"31d7900b-1698-40d6-9456-318d054d424f","tagName":"Marketing","tagUuid":"94de41a5-93d3-4dd1-be94-e331cfa94889"},{"uuid":"31d7900b-1698-40d6-9456-318d054d424f","tagName":"Data Cloud","tagUuid":"cec01b75-03d2-4a53-9550-f3694cddf1f6"},{"uuid":"31d7900b-1698-40d6-9456-318d054d424f","tagName":"Tableau","tagUuid":"29b6c954-34f1-4612-a64b-1a9529580729"},{"uuid":"31d7900b-1698-40d6-9456-318d054d424f","tagName":"Customer Success","tagUuid":"a4c39ed3-cf84-4784-be17-4fbc8e29e6d2"},{"uuid":"31d7900b-1698-40d6-9456-318d054d424f","tagName":"Agentforce","tagUuid":"d4e97755-9465-4769-9171-7e836b64e542"},{"uuid":"5b4fa5f2-5226-474e-8963-94fe1e289a01","tagName":"Manufacturing","tagUuid":"b692ce95-f2d7-4a67-a587-c530e302a596"},{"uuid":"18304302-fe47-4b27-a547-18d5eb6fd553","tagName":"Enterprise","tagUuid":"1747c2e4-e577-434b-a6f8-ec656f10ae64"},{"uuid":"","tagName":"","tagUuid":"dd6f3b58-6d7b-43dd-b83e-ebc7041949ee"}]" data-module-tags-auto="[]" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/customer-stories/kawasaki/" tabindex="-1" aria-label="Kawasaki Engines substantially boosts CSAT scores with Salesforce." data-link-url="https://www.salesforce.com/customer-stories/kawasaki/" data-link-type="image" target="_self"> <img loading="lazy" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/production-resource-card-Kawasaki-720x405-1.png" class="card__image" alt="" sizes="100vw" srcset="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/production-resource-card-Kawasaki-720x405-1.png?w=320 320w,https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/production-resource-card-Kawasaki-720x405-1.png?w=640 640w,https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/production-resource-card-Kawasaki-720x405-1.png?w=864 864w,https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/09/production-resource-card-Kawasaki-720x405-1.png?w=1280 1280w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Customer Story</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/customer-stories/kawasaki/" data-link-text="Kawasaki Engines substantially boosts CSAT scores with Salesforce." data-link-url="https://www.salesforce.com/customer-stories/kawasaki/" data-link-type="header" target="_self"> Kawasaki Engines substantially boosts CSAT scores with Salesforce. </a> </h3> <div class="card__description mt-16"> See how unifying data improves team productivity, customer satisfaction, and AI effectiveness. </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="https://www.salesforce.com/customer-stories/kawasaki/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Learn more: Kawasaki Engines substantially boosts CSAT scores with Salesforce." href="https://www.salesforce.com/customer-stories/kawasaki/" target="_self" rel="noopener" > Learn more </a> </pbc-button> </div> </div> </div> </article> </div> <div class="nup_cta" data-module-name="Additional Customer 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