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Frequently asked questions | Joinchat
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tabindex="-1">Random Phone</a></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-16479"><a href="https://join.chat/en/premium/cta-extras/" class="elementor-sub-item" tabindex="-1">CTA Extras</a></li><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-13230"><a href="https://join.chat/en/pricing/#all-features" class="elementor-sub-item elementor-item-anchor" tabindex="-1">Check features</a></li></ul></li><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-19758"><a href="https://join.chat/en/premium/ai/" class="elementor-item" tabindex="-1">Joinchat AI✨</a></li><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-19992"><a href="#" class="elementor-item elementor-item-anchor" tabindex="-1">Pricing</a><ul class="sub-menu elementor-nav-menu--dropdown"><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-19891"><a 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class="elementor-section elementor-top-section elementor-element elementor-element-3da7cd5 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="3da7cd5" data-element_type="section"><div class="elementor-container elementor-column-gap-default"><div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4c8125e" data-id="4c8125e" data-element_type="column"><div class="elementor-widget-wrap elementor-element-populated"><div class="elementor-element elementor-element-15a0137 elementor-widget elementor-widget-heading" data-id="15a0137" data-element_type="widget" data-widget_type="heading.default"><div class="elementor-widget-container"><h1 class="elementor-heading-title elementor-size-default">Frequently asked questions</h1></div></div></div></div></div></section><section class="elementor-section elementor-top-section elementor-element elementor-element-a2756f5 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="a2756f5" data-element_type="section"><div class="elementor-container elementor-column-gap-default"><div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-3f5fb9c" data-id="3f5fb9c" data-element_type="column"><div class="elementor-widget-wrap elementor-element-populated"><div class="elementor-element elementor-element-37f7eb5 toc--style elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents" data-id="37f7eb5" data-element_type="widget" data-settings="{"exclude_headings_by_selector":[],"sticky":"top","sticky_offset":80,"headings_by_tags":["h2"],"marker_view":"numbers","minimize_box":"yes","minimized_on":"tablet","hierarchical_view":"yes","min_height":{"unit":"px","size":"","sizes":[]},"min_height_tablet":{"unit":"px","size":"","sizes":[]},"min_height_mobile":{"unit":"px","size":"","sizes":[]},"sticky_on":["desktop","tablet","mobile"],"sticky_effects_offset":0}" data-widget_type="table-of-contents.default"><div class="elementor-widget-container"><div class="elementor-toc__header"><div class="elementor-toc__header-title"> Content</div><div class="elementor-toc__toggle-button elementor-toc__toggle-button--expand" role="button" tabindex="0" aria-controls="elementor-toc__37f7eb5" aria-expanded="true" aria-label="Open table of contents"><i aria-hidden="true" class="fas fa-chevron-down"></i></div><div class="elementor-toc__toggle-button elementor-toc__toggle-button--collapse" role="button" tabindex="0" aria-controls="elementor-toc__37f7eb5" aria-expanded="true" aria-label="Close table of contents"><i aria-hidden="true" class="fas fa-chevron-up"></i></div></div><div id="elementor-toc__37f7eb5" class="elementor-toc__body"><div class="elementor-toc__spinner-container"> <i class="elementor-toc__spinner eicon-animation-spin eicon-loading" aria-hidden="true"></i></div></div></div></div></div></div><div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-ee4ba7c" data-id="ee4ba7c" data-element_type="column"><div class="elementor-widget-wrap elementor-element-populated"><div class="elementor-element elementor-element-ecec2ae elementor-widget elementor-widget-shortcode" data-id="ecec2ae" data-element_type="widget" data-widget_type="shortcode.default"><div class="elementor-widget-container"><div class="elementor-shortcode"><div data-elementor-type="section" data-elementor-id="10130" class="elementor elementor-10130" data-elementor-post-type="elementor_library"><section class="elementor-section elementor-top-section elementor-element elementor-element-db87a02 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="db87a02" data-element_type="section" id="general-questions"><div class="elementor-container elementor-column-gap-default"><div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3317daa" data-id="3317daa" data-element_type="column"><div class="elementor-widget-wrap elementor-element-populated"><section class="elementor-section elementor-inner-section elementor-element elementor-element-11b3123 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="11b3123" data-element_type="section" data-settings="{"background_background":"classic"}"><div class="elementor-container elementor-column-gap-default"><div class="elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-0161aa5" data-id="0161aa5" data-element_type="column"><div class="elementor-widget-wrap elementor-element-populated"><div class="elementor-element elementor-element-d826279 elementor-widget elementor-widget-heading" data-id="d826279" data-element_type="widget" data-widget_type="heading.default"><div class="elementor-widget-container"><h2 class="elementor-heading-title elementor-size-default">General questions</h2></div></div><div class="elementor-element elementor-element-fe3a944 faq--toggle elementor-widget elementor-widget-toggle" data-id="fe3a944" data-element_type="widget" data-widget_type="toggle.default"><div class="elementor-widget-container"><div class="elementor-toggle"><div class="elementor-toggle-item"><h3 id="elementor-tab-title-2661" class="elementor-tab-title" data-tab="1" role="button" aria-controls="elementor-tab-content-2661" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-minus"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">What is Joinchat?</a></h3><div id="elementor-tab-content-2661" class="elementor-tab-content elementor-clearfix" data-tab="1" role="region" aria-labelledby="elementor-tab-title-2661"><p>Joinchat is a free WordPress plugin that allows you to chat with your website visitors through their favorite applications. Joinchat places a floating button at the bottom of your site that makes it easy for your users to contact you if they have any questions or feel lost while browsing your website. <a href="https://join.chat/en/sign-up/" target="_blank" rel="noopener noreferrer" data-token-index="1" data-reactroot="">You can download the free version here</a>.</p></div></div><div class="elementor-toggle-item"><h3 id="elementor-tab-title-2662" class="elementor-tab-title" data-tab="2" role="button" aria-controls="elementor-tab-content-2662" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-minus"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">What is Joinchat PREMIUM?</a></h3><div id="elementor-tab-content-2662" class="elementor-tab-content elementor-clearfix" data-tab="2" role="region" aria-labelledby="elementor-tab-title-2662"><p>Joinchat has a PREMIUM version to extend functionalities and improve the plugin’s performance. The PREMIUM version has a series of Add-ons that can be activated separately depending on the needs of each user. You can <a href="https://join.chat/en/pricing/" target="_blank" rel="noopener noreferrer" data-token-index="1" data-reactroot="">buy the PREMIUM version from here</a>.</p></div></div><div class="elementor-toggle-item"><h3 id="elementor-tab-title-2663" class="elementor-tab-title" data-tab="3" role="button" aria-controls="elementor-tab-content-2663" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-minus"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">Why use Joinchat?</a></h3><div id="elementor-tab-content-2663" class="elementor-tab-content elementor-clearfix" data-tab="3" role="region" aria-labelledby="elementor-tab-title-2663"><p>Very simple, your website visitors use WhatsApp, Facebook Messenger, Telegram and other instant messaging applications to communicate on a daily basis, they are used to and feel comfortable with this system. Forms or live chat windows on many websites do not work because the user is in an unfamiliar interface, and once they leave the website they are no longer able to resume conversations. With Joinchat this changes, as we redirect the user to their favorite messaging application, thus creating a direct and personal channel between you and them, in an environment that is familiar to them and allows them to make chats, video calls, send audio, photos or documents. If you are still hesitating we will give you three pieces of information:</p><ol><li>Even grandmothers know how to use WhatsApp or Messenger, because it is the channel they use to stay in touch with family and friends.</li><li>You can install, activate and get Joinchat up and running for free in less than 5 minutes.</li><li>Joinchat is the plugin with the most active installations in the world, it is present in almost 500,000 websites. *Source <a href="https://trends.builtwith.com/widgets/WhatsApp-Me">Builtwith</a></li></ol></div></div><div class="elementor-toggle-item"><h3 id="elementor-tab-title-2664" class="elementor-tab-title" data-tab="4" role="button" aria-controls="elementor-tab-content-2664" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-minus"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">Where can I see a live demo of Joinchat?</a></h3><div id="elementor-tab-content-2664" class="elementor-tab-content elementor-clearfix" data-tab="4" role="region" aria-labelledby="elementor-tab-title-2664"><p>If you want to see Joinchat working you can do it in our own join.chat website or in one of the more <a href="https://trends.builtwith.com/websitelist/WhatsApp-Me" target="_blank" rel="noopener noreferrer" data-token-index="1" data-reactroot="">600.000 websites where it is installed</a>. To test the Joinchat configuration panel without installing it on your own WP, <a href="https://demo.tastewp.com/creame-whatsapp-me" target="_blank" rel="noopener noreferrer" data-token-index="3" data-reactroot="">you can do it from here</a>.</p></div></div><div class="elementor-toggle-item"><h3 id="elementor-tab-title-2665" class="elementor-tab-title" data-tab="5" role="button" aria-controls="elementor-tab-content-2665" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-minus"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">How many languages is Joinchat translated into?</a></h3><div id="elementor-tab-content-2665" class="elementor-tab-content elementor-clearfix" data-tab="5" role="region" aria-labelledby="elementor-tab-title-2665"><p>Joinchat is translated into 10 languages (Dutch, English, Galician, Farsi, Portuguese, Russian and Spanish from various countries) and you can check the status of other translations or collaborate in their development at <a href="https://translate.wordpress.org/projects/wp-plugins/creame-whatsapp-me/" target="_blank" rel="noopener noreferrer" data-token-index="1" data-reactroot="">Translating WordPress</a>.</p></div></div><div class="elementor-toggle-item"><h3 id="elementor-tab-title-2666" class="elementor-tab-title" data-tab="6" role="button" aria-controls="elementor-tab-content-2666" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-minus"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">Is Joinchat optimized to be fast and lightweight?</a></h3><div id="elementor-tab-content-2666" class="elementor-tab-content elementor-clearfix" data-tab="6" role="region" aria-labelledby="elementor-tab-title-2666"><p>It’s something we always take care of, Joinchat only loads what it needs when it needs it, it’s lightweight and follows best programming practices. You can view <a href="https://wphive.com/plugins/creame-whatsapp-me/" target="_blank" rel="noopener noreferrer" data-token-index="1" data-reactroot="">WP Híve’s independent report from here</a>.</p></div></div><div class="elementor-toggle-item"><h3 id="elementor-tab-title-2667" class="elementor-tab-title" data-tab="7" role="button" aria-controls="elementor-tab-content-2667" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-minus"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">Does Joinchat comply with WhatsApp, Telegram, Facebook Messenger and other apps?</a></h3><div id="elementor-tab-content-2667" class="elementor-tab-content elementor-clearfix" data-tab="7" role="region" aria-labelledby="elementor-tab-title-2667"><p>Of course. We use the official APIs of the Apps we connect with without infringing any data protection or trademark laws.</p></div></div><div class="elementor-toggle-item"><h3 id="elementor-tab-title-2668" class="elementor-tab-title" data-tab="8" role="button" aria-controls="elementor-tab-content-2668" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-minus"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">How do I upgrade from WAme to Joinchat?</a></h3><div id="elementor-tab-content-2668" class="elementor-tab-content elementor-clearfix" data-tab="8" role="region" aria-labelledby="elementor-tab-title-2668"><p>Since version 4.0 we changed our name to Joinchat. To avoid using several prefixes from old and new versions we have decided to rename them all to the new Joinchat.</p><ul><li>All parsing events change from WhatsAppMe to JoinChat.</li><li>All css styles change from wame or whatsappme to joinchat.</li><li>All actions and filters change from wame_ or whatsappme_ to joinchat_.</li></ul></div></div><div class="elementor-toggle-item"><h3 id="elementor-tab-title-2669" class="elementor-tab-title" data-tab="9" role="button" aria-controls="elementor-tab-content-2669" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-minus"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">Do you offer discounts for NGOs and educational organizations?</a></h3><div id="elementor-tab-content-2669" class="elementor-tab-content elementor-clearfix" data-tab="9" role="region" aria-labelledby="elementor-tab-title-2669"><p>Yes, we do. We’d love to help make Joinchat more accessible to your organization. We offer up to 50% off the annual cost of PREMIUM licenses to qualifying organizations. Contact us and tell us about your case.</p></div></div><div class="elementor-toggle-item"><h3 id="elementor-tab-title-26610" class="elementor-tab-title" data-tab="10" role="button" aria-controls="elementor-tab-content-26610" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-minus"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">What about the GDRP?</a></h3><div id="elementor-tab-content-26610" class="elementor-tab-content elementor-clearfix" data-tab="10" role="region" aria-labelledby="elementor-tab-title-26610"><p>Joinchat does not use cookies. Joinchat stores two localStorage variables for proper operation:</p><ul><li>joinchat_views is a view counter to control when to show the chat window.</li><li>joinchat_hashes if you have set a call to action (CTA), when the user launches WhatsApp or closes the chat window, the CTA hash is saved to avoid automatically displaying that CTA again.</li></ul></div></div> <script type="application/ld+json">{"@context":"https:\/\/schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"What is Joinchat?","acceptedAnswer":{"@type":"Answer","text":"<p>Joinchat is a free WordPress plugin that allows you to chat with your website visitors through their favorite applications. Joinchat places a floating button at the bottom of your site that makes it easy for your users to contact you if they have any questions or feel lost while browsing your website. <a href=\"https:\/\/join.chat\/en\/sign-up\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-token-index=\"1\" data-reactroot=\"\">You can download the free version here<\/a>.<\/p>"}},{"@type":"Question","name":"What is Joinchat PREMIUM?","acceptedAnswer":{"@type":"Answer","text":"<p>Joinchat has a PREMIUM version to extend functionalities and improve the plugin’s performance. The PREMIUM version has a series of Add-ons that can be activated separately depending on the needs of each user. You can <a href=\"https:\/\/join.chat\/en\/pricing\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-token-index=\"1\" data-reactroot=\"\">buy the PREMIUM version from here<\/a>.<\/p>"}},{"@type":"Question","name":"Why use Joinchat?","acceptedAnswer":{"@type":"Answer","text":"<p>Very simple, your website visitors use WhatsApp, Facebook Messenger, Telegram and other instant messaging applications to communicate on a daily basis, they are used to and feel comfortable with this system. Forms or live chat windows on many websites do not work because the user is in an unfamiliar interface, and once they leave the website they are no longer able to resume conversations. With Joinchat this changes, as we redirect the user to their favorite messaging application, thus creating a direct and personal channel between you and them, in an environment that is familiar to them and allows them to make chats, video calls, send audio, photos or documents. If you are still hesitating we will give you three pieces of information:<\/p><ol><li>Even grandmothers know how to use WhatsApp or Messenger, because it is the channel they use to stay in touch with family and friends.<\/li><li>You can install, activate and get Joinchat up and running for free in less than 5 minutes.<\/li><li>Joinchat is the plugin with the most active installations in the world, it is present in almost 500,000 websites. *Source <a href=\"https:\/\/trends.builtwith.com\/widgets\/WhatsApp-Me\">Builtwith<\/a><\/li><\/ol>"}},{"@type":"Question","name":"Where can I see a live demo of Joinchat?","acceptedAnswer":{"@type":"Answer","text":"<p>If you want to see Joinchat working you can do it in our own join.chat website or in one of the more <a href=\"https:\/\/trends.builtwith.com\/websitelist\/WhatsApp-Me\" target=\"_blank\" rel=\"noopener noreferrer\" data-token-index=\"1\" data-reactroot=\"\">600.000 websites where it is installed<\/a>. To test the Joinchat configuration panel without installing it on your own WP, <a href=\"https:\/\/demo.tastewp.com\/creame-whatsapp-me\" target=\"_blank\" rel=\"noopener noreferrer\" data-token-index=\"3\" data-reactroot=\"\">you can do it from here<\/a>.<\/p>"}},{"@type":"Question","name":"How many languages is Joinchat translated into?","acceptedAnswer":{"@type":"Answer","text":"<p>Joinchat is translated into 10 languages (Dutch, English, Galician, Farsi, Portuguese, Russian and Spanish from various countries) and you can check the status of other translations or collaborate in their development at <a href=\"https:\/\/translate.wordpress.org\/projects\/wp-plugins\/creame-whatsapp-me\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-token-index=\"1\" data-reactroot=\"\">Translating WordPress<\/a>.<\/p>"}},{"@type":"Question","name":"Is Joinchat optimized to be fast and lightweight?","acceptedAnswer":{"@type":"Answer","text":"<p>It’s something we always take care of, Joinchat only loads what it needs when it needs it, it’s lightweight and follows best programming practices. You can view <a href=\"https:\/\/wphive.com\/plugins\/creame-whatsapp-me\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-token-index=\"1\" data-reactroot=\"\">WP H\u00edve’s independent report from here<\/a>.<\/p>"}},{"@type":"Question","name":"Does Joinchat comply with WhatsApp, Telegram, Facebook Messenger and other apps?","acceptedAnswer":{"@type":"Answer","text":"<p>Of course. We use the official APIs of the Apps we connect with without infringing any data protection or trademark laws.<\/p>"}},{"@type":"Question","name":"How do I upgrade from WAme to Joinchat?","acceptedAnswer":{"@type":"Answer","text":"<p>Since version 4.0 we changed our name to Joinchat. To avoid using several prefixes from old and new versions we have decided to rename them all to the new Joinchat.<\/p><ul><li>All parsing events change from WhatsAppMe to JoinChat.<\/li><li>All css styles change from wame or whatsappme to joinchat.<\/li><li>All actions and filters change from wame_ or whatsappme_ to joinchat_.<\/li><\/ul>"}},{"@type":"Question","name":"Do you offer discounts for NGOs and educational organizations?","acceptedAnswer":{"@type":"Answer","text":"<p>Yes, we do. We’d love to help make Joinchat more accessible to your organization. We offer up to 50% off the annual cost of PREMIUM licenses to qualifying organizations. Contact us and tell us about your case.<\/p>"}},{"@type":"Question","name":"What about the GDRP?","acceptedAnswer":{"@type":"Answer","text":"<p>Joinchat does not use cookies. Joinchat stores two localStorage variables for proper operation:<\/p><ul><li>joinchat_views is a view counter to control when to show the chat window.<\/li><li>joinchat_hashes if you have set a call to action (CTA), when the user launches WhatsApp or closes the chat window, the CTA hash is saved to avoid automatically displaying that CTA again.<\/li><\/ul>"}}]}</script> </div></div></div></div></div></div></section></div></div></div></section></div></div></div></div><div class="elementor-element elementor-element-a7fc9d4 elementor-widget elementor-widget-shortcode" data-id="a7fc9d4" data-element_type="widget" data-widget_type="shortcode.default"><div class="elementor-widget-container"><div class="elementor-shortcode"><div data-elementor-type="section" data-elementor-id="10134" class="elementor elementor-10134" data-elementor-post-type="elementor_library"><section class="elementor-section elementor-top-section elementor-element elementor-element-bc6c929 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="bc6c929" data-element_type="section" id="pre-purchase-questions"><div class="elementor-container elementor-column-gap-default"><div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fcda68d" data-id="fcda68d" data-element_type="column"><div class="elementor-widget-wrap elementor-element-populated"><section class="elementor-section elementor-inner-section elementor-element elementor-element-4f08481 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="4f08481" data-element_type="section" data-settings="{"background_background":"classic"}"><div class="elementor-container elementor-column-gap-default"><div class="elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-6a7e19b" data-id="6a7e19b" data-element_type="column"><div class="elementor-widget-wrap elementor-element-populated"><div class="elementor-element elementor-element-d3b971e elementor-widget elementor-widget-heading" data-id="d3b971e" data-element_type="widget" data-widget_type="heading.default"><div class="elementor-widget-container"><h2 class="elementor-heading-title elementor-size-default">Pre-purchase Questions</h2></div></div><div class="elementor-element elementor-element-e235aab faq--toggle elementor-widget elementor-widget-toggle" data-id="e235aab" data-element_type="widget" data-widget_type="toggle.default"><div class="elementor-widget-container"><div class="elementor-toggle"><div class="elementor-toggle-item"><h3 id="elementor-tab-title-2371" class="elementor-tab-title" data-tab="1" role="button" aria-controls="elementor-tab-content-2371" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-minus"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">How much does Joinchat cost?</a></h3><div id="elementor-tab-content-2371" class="elementor-tab-content elementor-clearfix" data-tab="1" role="region" aria-labelledby="elementor-tab-title-2371"><p>Joinchat is available in two versions: free and PREMIUM. The free version has most of the features you are likely to need for your business. If you want to upgrade to more complex features, such as adding more channels, support agents, rich content in the chat window, etc… you will need to purchase the PREMIUM version.</p><p>Joinchat PREMIUM licenses are available for purchase as annual subscriptions. Prices shown are in Euros, excluding taxes that may be added during the purchase process depending on your billing location. For available prices, please see <a href="https://join.chat/en/pricing/">our pricing page</a>.</p></div></div><div class="elementor-toggle-item"><h3 id="elementor-tab-title-2372" class="elementor-tab-title" data-tab="2" role="button" aria-controls="elementor-tab-content-2372" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-minus"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">Will Joinchat stop working if I don't renew my license?</a></h3><div id="elementor-tab-content-2372" class="elementor-tab-content elementor-clearfix" data-tab="2" role="region" aria-labelledby="elementor-tab-title-2372"><p>It will never stop working. Your Joinchat PREMIUM plugin and all its settings will continue to work as before. However, remember that without an active subscription you will lose:</p><ol><li>Updates, including new features and compatibility with future versions of WordPress and Joinchat.</li><li>Bug fixes, such as security fixes</li><li>Joinchat PREMIUM support</li><li>Product downloads from your Joinchat account.</li></ol></div></div><div class="elementor-toggle-item"><h3 id="elementor-tab-title-2373" class="elementor-tab-title" data-tab="3" role="button" aria-controls="elementor-tab-content-2373" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-minus"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">What payment methods do you offer?</a></h3><div id="elementor-tab-content-2373" class="elementor-tab-content elementor-clearfix" data-tab="3" role="region" aria-labelledby="elementor-tab-title-2373"><p>We accept all major credit and debit cards through the secure Stripe payment platform. Google Pay and Apple Pay will be available for supported devices.</p></div></div><div class="elementor-toggle-item"><h3 id="elementor-tab-title-2374" class="elementor-tab-title" data-tab="4" role="button" aria-controls="elementor-tab-content-2374" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-minus"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">Do I have to renew my license?</a></h3><div id="elementor-tab-content-2374" class="elementor-tab-content elementor-clearfix" data-tab="4" role="region" aria-labelledby="elementor-tab-title-2374"><p>Yes. Licenses automatically renew every year to give you continued access to upgrades. You can also opt out of auto-renewal and monitor them manually from your online account.</p></div></div><div class="elementor-toggle-item"><h3 id="elementor-tab-title-2375" class="elementor-tab-title" data-tab="5" role="button" aria-controls="elementor-tab-content-2375" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-minus"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">Are you fiscally registered?</a></h3><div id="elementor-tab-content-2375" class="elementor-tab-content elementor-clearfix" data-tab="5" role="region" aria-labelledby="elementor-tab-title-2375"><p>Joinchat is operated by Slurp & Cream SL, a company registered for tax purposes in Spain. Taxes will be calculated at the time of purchase based on your place of residence.</p></div></div><div class="elementor-toggle-item"><h3 id="elementor-tab-title-2376" class="elementor-tab-title" data-tab="6" role="button" aria-controls="elementor-tab-content-2376" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-minus"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">What do I get with my purchase?</a></h3><div id="elementor-tab-content-2376" class="elementor-tab-content elementor-clearfix" data-tab="6" role="region" aria-labelledby="elementor-tab-title-2376"><p>Your purchase gives you access to your own store account page on our site. From here you will be able to:</p><ul><li>Download the latest versions of Joinchat PREMIUM.</li><li>View and manage your license activations.</li><li>View and print simplified invoices for all your orders.</li><li>Manage your contact and billing information.</li><li>Manage your credit cards and payment methods.</li><li>Premium Support. Assistance through any of our channels (WhatsApp, Telegram, Messenger… ) including creating support tickets from <a href="https://join.chat/ticket">https://join.chat/ticket</a> </li></ul></div></div><div class="elementor-toggle-item"><h3 id="elementor-tab-title-2377" class="elementor-tab-title" data-tab="7" role="button" aria-controls="elementor-tab-content-2377" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-minus"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">Where can I download my purchase?</a></h3><div id="elementor-tab-content-2377" class="elementor-tab-content elementor-clearfix" data-tab="7" role="region" aria-labelledby="elementor-tab-title-2377"><p>Your Joinchat PREMIUM downloads are always available on <a href="https://my.join.chat/account/api-downloads/" target="_blank" rel="noopener noreferrer" data-token-index="1" data-reactroot="">your account page</a>.</p></div></div><div class="elementor-toggle-item"><h3 id="elementor-tab-title-2378" class="elementor-tab-title" data-tab="8" role="button" aria-controls="elementor-tab-content-2378" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-minus"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">Is Joinchat compatible with any WP Theme or plugin?</a></h3><div id="elementor-tab-content-2378" class="elementor-tab-content elementor-clearfix" data-tab="8" role="region" aria-labelledby="elementor-tab-title-2378"><p>We have created Joinchat with WordPress best practices in mind. We’ve designed the plugin to be as efficient and unobtrusive as possible, without getting in the way of your day-to-day life. But, with over 50,000 plugins available in the WordPress directory, and probably at least as many themes available, some conflicts can arise. In the unusual circumstance that such a problem does occur, we will always do our best to try to resolve those conflicts.</p></div></div><div class="elementor-toggle-item"><h3 id="elementor-tab-title-2379" class="elementor-tab-title" data-tab="9" role="button" aria-controls="elementor-tab-content-2379" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-minus"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">Do you offer refunds?</a></h3><div id="elementor-tab-content-2379" class="elementor-tab-content elementor-clearfix" data-tab="9" role="region" aria-labelledby="elementor-tab-title-2379"><p>We want you to be happy with your purchase and we strive to make sure you are. But, if for any reason you are not completely satisfied, we offer a 14-day money back guarantee. Please read the <a href="https://join.chat/en/refund-policy/" target="_blank" rel="noopener noreferrer" data-token-index="1" data-reactroot="">exceptions</a> to this guarantee carefully.</p></div></div><div class="elementor-toggle-item"><h3 id="elementor-tab-title-23710" class="elementor-tab-title" data-tab="10" role="button" aria-controls="elementor-tab-content-23710" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-minus"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">Are upgrades free of charge?</a></h3><div id="elementor-tab-content-23710" class="elementor-tab-content elementor-clearfix" data-tab="10" role="region" aria-labelledby="elementor-tab-title-23710"><p>Yes, upgrades are free. Whether you use the free version or the PREMIUM version, you can keep your plugin up to date at no additional cost.</p></div></div> <script type="application/ld+json">{"@context":"https:\/\/schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"How much does Joinchat cost?","acceptedAnswer":{"@type":"Answer","text":"<p>Joinchat is available in two versions: free and PREMIUM. The free version has most of the features you are likely to need for your business. If you want to upgrade to more complex features, such as adding more channels, support agents, rich content in the chat window, etc… you will need to purchase the PREMIUM version.<\/p><p>Joinchat PREMIUM licenses are available for purchase as annual subscriptions. Prices shown are in Euros, excluding taxes that may be added during the purchase process depending on your billing location. For available prices, please see <a href=\"https:\/\/join.chat\/en\/pricing\/\">our pricing page<\/a>.<\/p>"}},{"@type":"Question","name":"Will Joinchat stop working if I don't renew my license?","acceptedAnswer":{"@type":"Answer","text":"<p>It will never stop working. Your Joinchat PREMIUM plugin and all its settings will continue to work as before. However, remember that without an active subscription you will lose:<\/p><ol><li>Updates, including new features and compatibility with future versions of WordPress and Joinchat.<\/li><li>Bug fixes, such as security fixes<\/li><li>Joinchat PREMIUM support<\/li><li>Product downloads from your Joinchat account.<\/li><\/ol>"}},{"@type":"Question","name":"What payment methods do you offer?","acceptedAnswer":{"@type":"Answer","text":"<p>We accept all major credit and debit cards through the secure Stripe payment platform. Google Pay and Apple Pay will be available for supported devices.<\/p>"}},{"@type":"Question","name":"Do I have to renew my license?","acceptedAnswer":{"@type":"Answer","text":"<p>Yes. Licenses automatically renew every year to give you continued access to upgrades. You can also opt out of auto-renewal and monitor them manually from your online account.<\/p>"}},{"@type":"Question","name":"Are you fiscally registered?","acceptedAnswer":{"@type":"Answer","text":"<p>Joinchat is operated by Slurp & Cream SL, a company registered for tax purposes in Spain. Taxes will be calculated at the time of purchase based on your place of residence.<\/p>"}},{"@type":"Question","name":"What do I get with my purchase?","acceptedAnswer":{"@type":"Answer","text":"<p>Your purchase gives you access to your own store account page on our site. From here you will be able to:<\/p><ul><li>Download the latest versions of Joinchat PREMIUM.<\/li><li>View and manage your license activations.<\/li><li>View and print simplified invoices for all your orders.<\/li><li>Manage your contact and billing information.<\/li><li>Manage your credit cards and payment methods.<\/li><li>Premium Support. Assistance through any of our channels (WhatsApp, Telegram, Messenger… ) including creating support tickets from <a href=\"https:\/\/join.chat\/ticket\">https:\/\/join.chat\/ticket<\/a>\u00a0<\/li><\/ul>"}},{"@type":"Question","name":"Where can I download my purchase?","acceptedAnswer":{"@type":"Answer","text":"<p>Your Joinchat PREMIUM downloads are always available on <a href=\"https:\/\/my.join.chat\/account\/api-downloads\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-token-index=\"1\" data-reactroot=\"\">your account page<\/a>.<\/p>"}},{"@type":"Question","name":"Is Joinchat compatible with any WP Theme or plugin?","acceptedAnswer":{"@type":"Answer","text":"<p>We have created Joinchat with WordPress best practices in mind. We’ve designed the plugin to be as efficient and unobtrusive as possible, without getting in the way of your day-to-day life. But, with over 50,000 plugins available in the WordPress directory, and probably at least as many themes available, some conflicts can arise. In the unusual circumstance that such a problem does occur, we will always do our best to try to resolve those conflicts.<\/p>"}},{"@type":"Question","name":"Do you offer refunds?","acceptedAnswer":{"@type":"Answer","text":"<p>We want you to be happy with your purchase and we strive to make sure you are. But, if for any reason you are not completely satisfied, we offer a 14-day money back guarantee. Please read the <a href=\"https:\/\/join.chat\/en\/refund-policy\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-token-index=\"1\" data-reactroot=\"\">exceptions<\/a> to this guarantee carefully.<\/p>"}},{"@type":"Question","name":"Are upgrades free of charge?","acceptedAnswer":{"@type":"Answer","text":"<p>Yes, upgrades are free. Whether you use the free version or the PREMIUM version, you can keep your plugin up to date at no additional cost.<\/p>"}}]}</script> </div></div></div></div></div></div></section></div></div></div></section></div></div></div></div><div class="elementor-element elementor-element-56c13b8 elementor-widget elementor-widget-shortcode" data-id="56c13b8" data-element_type="widget" data-widget_type="shortcode.default"><div class="elementor-widget-container"><div class="elementor-shortcode"><div data-elementor-type="section" data-elementor-id="10138" class="elementor elementor-10138" data-elementor-post-type="elementor_library"><section class="elementor-section elementor-top-section elementor-element elementor-element-528cb11 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="528cb11" data-element_type="section" id="license-questions"><div class="elementor-container elementor-column-gap-default"><div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-08280bc" data-id="08280bc" data-element_type="column"><div class="elementor-widget-wrap elementor-element-populated"><section class="elementor-section elementor-inner-section elementor-element elementor-element-4f2e302 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="4f2e302" data-element_type="section" data-settings="{"background_background":"classic"}"><div class="elementor-container elementor-column-gap-default"><div class="elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-10e3b4a" data-id="10e3b4a" data-element_type="column"><div class="elementor-widget-wrap elementor-element-populated"><div class="elementor-element elementor-element-d86fcf0 elementor-widget elementor-widget-heading" data-id="d86fcf0" data-element_type="widget" data-widget_type="heading.default"><div class="elementor-widget-container"><h2 class="elementor-heading-title elementor-size-default">License questions</h2></div></div><div class="elementor-element elementor-element-9da11aa faq--toggle elementor-widget elementor-widget-toggle" data-id="9da11aa" data-element_type="widget" data-widget_type="toggle.default"><div class="elementor-widget-container"><div class="elementor-toggle"><div class="elementor-toggle-item"><h3 id="elementor-tab-title-1651" class="elementor-tab-title" data-tab="1" role="button" aria-controls="elementor-tab-content-1651" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-minus"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">What is a license?</a></h3><div id="elementor-tab-content-1651" class="elementor-tab-content elementor-clearfix" data-tab="1" role="region" aria-labelledby="elementor-tab-title-1651"><p>Our plugins and add-ons are built for WordPress, an open source software released under the GNU Public License. Licenses are valid for one year from the date of purchase and are automatically renewed. A valid and active license is required to have access to updates, support and downloads of the purchased products.</p></div></div><div class="elementor-toggle-item"><h3 id="elementor-tab-title-1652" class="elementor-tab-title" data-tab="2" role="button" aria-controls="elementor-tab-content-1652" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-minus"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">Can I cancel the annual subscription?</a></h3><div id="elementor-tab-content-1652" class="elementor-tab-content elementor-clearfix" data-tab="2" role="region" aria-labelledby="elementor-tab-title-1652"><p>Yes, by default, your subscription will be set to automatically renew 12 months after purchase. To prevent this, simply log in to your account area and navigate to the <a href="https://my.join.chat/account/subscriptions/">subscriptions page</a>. Once you access your subscription, click on the “Cancel” button. With automatic renewals turned off, your subscription will end at the end of the 12-month period. However, it will still be possible to manually renew or enable automatic updates again by clicking on the “Reactivate” button.</p><p>Remember that without an active subscription, Joinchat will still work on your website, but you will lose:</p><ol><li>Updates, including new features and compatibility with future versions of WordPress and Joinchat</li><li>Bug fixes, such as security fixes</li><li>Joinchat PREMIUM Support</li><li>Product downloads from your Joinchat account</li></ol></div></div><div class="elementor-toggle-item"><h3 id="elementor-tab-title-1653" class="elementor-tab-title" data-tab="3" role="button" aria-controls="elementor-tab-content-1653" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-minus"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">Do you offer discounts for NGOs and educational organizations?</a></h3><div id="elementor-tab-content-1653" class="elementor-tab-content elementor-clearfix" data-tab="3" role="region" aria-labelledby="elementor-tab-title-1653"><p>Yes, we do. We’d love to help make Joinchat more accessible to your organization. We offer up to 50% off the annual cost of PREMIUM licenses to qualifying organizations. Contact us and tell us about your case.</p></div></div> <script type="application/ld+json">{"@context":"https:\/\/schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"What is a license?","acceptedAnswer":{"@type":"Answer","text":"<p>Our plugins and add-ons are built for WordPress, an open source software released under the GNU Public License. Licenses are valid for one year from the date of purchase and are automatically renewed. A valid and active license is required to have access to updates, support and downloads of the purchased products.<\/p>"}},{"@type":"Question","name":"Can I cancel the annual subscription?","acceptedAnswer":{"@type":"Answer","text":"<p>Yes, by default, your subscription will be set to automatically renew 12 months after purchase. To prevent this, simply log in to your account area and navigate to the <a href=\"https:\/\/my.join.chat\/account\/subscriptions\/\">subscriptions page<\/a>. Once you access your subscription, click on the “Cancel” button. With automatic renewals turned off, your subscription will end at the end of the 12-month period. However, it will still be possible to manually renew or enable automatic updates again by clicking on the “Reactivate” button.<\/p><p>Remember that without an active subscription, Joinchat will still work on your website, but you will lose:<\/p><ol><li>Updates, including new features and compatibility with future versions of WordPress and Joinchat<\/li><li>Bug fixes, such as security fixes<\/li><li>Joinchat PREMIUM Support<\/li><li>Product downloads from your Joinchat account<\/li><\/ol>"}},{"@type":"Question","name":"Do you offer discounts for NGOs and educational organizations?","acceptedAnswer":{"@type":"Answer","text":"<p>Yes, we do. We’d love to help make Joinchat more accessible to your organization. We offer up to 50% off the annual cost of PREMIUM licenses to qualifying organizations. Contact us and tell us about your case.<\/p>"}}]}</script> </div></div></div></div></div></div></section></div></div></div></section></div></div></div></div><div class="elementor-element elementor-element-5d8f170 elementor-widget elementor-widget-shortcode" data-id="5d8f170" data-element_type="widget" data-widget_type="shortcode.default"><div class="elementor-widget-container"><div class="elementor-shortcode"><div data-elementor-type="section" data-elementor-id="10141" class="elementor elementor-10141" data-elementor-post-type="elementor_library"><section class="elementor-section elementor-top-section elementor-element elementor-element-898572c elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="898572c" data-element_type="section" id="support-questions"><div class="elementor-container elementor-column-gap-default"><div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-01f78cb" data-id="01f78cb" data-element_type="column"><div class="elementor-widget-wrap elementor-element-populated"><section class="elementor-section elementor-inner-section elementor-element elementor-element-76b01ff elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="76b01ff" data-element_type="section" data-settings="{"background_background":"classic"}"><div class="elementor-container elementor-column-gap-default"><div class="elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-df32ff5" data-id="df32ff5" data-element_type="column"><div class="elementor-widget-wrap elementor-element-populated"><div class="elementor-element elementor-element-0401cf5 elementor-widget elementor-widget-heading" data-id="0401cf5" data-element_type="widget" data-widget_type="heading.default"><div class="elementor-widget-container"><h2 class="elementor-heading-title elementor-size-default">Support questions</h2></div></div><div class="elementor-element elementor-element-d814ac0 faq--toggle elementor-widget elementor-widget-toggle" data-id="d814ac0" data-element_type="widget" data-widget_type="toggle.default"><div class="elementor-widget-container"><div class="elementor-toggle"><div class="elementor-toggle-item"><h3 id="elementor-tab-title-2261" class="elementor-tab-title" data-tab="1" role="button" aria-controls="elementor-tab-content-2261" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-minus"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">What kind of support do you offer?</a></h3><div id="elementor-tab-content-2261" class="elementor-tab-content elementor-clearfix" data-tab="1" role="region" aria-labelledby="elementor-tab-title-2261"><p>We are committed to offering Joinchat users the best support. We are constantly working to expand and improve the plugin documentation. If you can’t find an answer there, our helpdesk people will do their best to help you.</p><ol><li>Generally you can use the <a href="https://wordpress.org/support/plugin/creame-whatsapp-me/">official WordPress support forum</a> where many users share their questions, bugs or improvement proposals.</li><li>For users who wish to purchase Joinchat PREMIUM and have doubts or want help with the purchase, our instant messaging channels such as WhatsApp, Telegram and Facebook Messenger are available. <a href="#joinchat">You can access them from here</a></li><li>For Joinchat PREMIUM users a technical support service is available through tickets, <a href="http://join.chat/ticket">you can access it from here</a></li></ol></div></div><div class="elementor-toggle-item"><h3 id="elementor-tab-title-2262" class="elementor-tab-title" data-tab="2" role="button" aria-controls="elementor-tab-content-2262" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-minus"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">When should I use the documentation?</a></h3><div id="elementor-tab-content-2262" class="elementor-tab-content elementor-clearfix" data-tab="2" role="region" aria-labelledby="elementor-tab-title-2262"><p>Whenever you have a question about Joinchat, our <a href="https://join.chat/en/docs/" target="_blank" rel="noopener noreferrer" data-token-index="1" data-reactroot="">collection of documentation articles</a> should always be your first step. We are constantly updating and expanding the documentation, based on your feedback, to try to anticipate any questions or difficulties you may have. We also recommend you check out <a href="https://join.chat/en/blog/" target="_blank" rel="noopener noreferrer" data-token-index="3" data-reactroot="">our blog</a> where we post articles with tricks and creative solutions to get the most out of Joinchat.</p></div></div> <script type="application/ld+json">{"@context":"https:\/\/schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"What kind of support do you offer?","acceptedAnswer":{"@type":"Answer","text":"<p>We are committed to offering Joinchat users the best support. We are constantly working to expand and improve the plugin documentation. If you can’t find an answer there, our helpdesk people will do their best to help you.<\/p><ol><li>Generally you can use the <a href=\"https:\/\/wordpress.org\/support\/plugin\/creame-whatsapp-me\/\">official WordPress support forum<\/a> where many users share their questions, bugs or improvement proposals.<\/li><li>For users who wish to purchase Joinchat PREMIUM and have doubts or want help with the purchase, our instant messaging channels such as WhatsApp, Telegram and Facebook Messenger are available. <a href=\"#joinchat\">You can access them from here<\/a><\/li><li>For Joinchat PREMIUM users a technical support service is available through tickets, <a href=\"http:\/\/join.chat\/ticket\">you can access it from here<\/a><\/li><\/ol>"}},{"@type":"Question","name":"When should I use the documentation?","acceptedAnswer":{"@type":"Answer","text":"<p>Whenever you have a question about Joinchat, our <a href=\"https:\/\/join.chat\/en\/docs\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-token-index=\"1\" data-reactroot=\"\">collection of documentation articles<\/a> should always be your first step. We are constantly updating and expanding the documentation, based on your feedback, to try to anticipate any questions or difficulties you may have. We also recommend you check out <a href=\"https:\/\/join.chat\/en\/blog\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-token-index=\"3\" data-reactroot=\"\">our blog<\/a> where we post articles with tricks and creative solutions to get the most out of Joinchat.<\/p>"}}]}</script> </div></div></div></div></div></div></section></div></div></div></section></div></div></div></div><div class="elementor-element elementor-element-05d9cc1 elementor-widget elementor-widget-shortcode" data-id="05d9cc1" data-element_type="widget" data-widget_type="shortcode.default"><div class="elementor-widget-container"><div class="elementor-shortcode"><div data-elementor-type="section" data-elementor-id="10144" class="elementor elementor-10144" data-elementor-post-type="elementor_library"><section class="elementor-section elementor-top-section elementor-element elementor-element-97e7fda elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="97e7fda" data-element_type="section" id="advanced-configuration-questions"><div class="elementor-container elementor-column-gap-default"><div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b5b2c53" data-id="b5b2c53" data-element_type="column"><div class="elementor-widget-wrap elementor-element-populated"><section class="elementor-section elementor-inner-section elementor-element elementor-element-acb2b91 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="acb2b91" data-element_type="section" data-settings="{"background_background":"classic"}"><div class="elementor-container elementor-column-gap-default"><div class="elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-eb3913e" data-id="eb3913e" data-element_type="column"><div class="elementor-widget-wrap elementor-element-populated"><div class="elementor-element elementor-element-d9ecd93 elementor-widget elementor-widget-heading" data-id="d9ecd93" data-element_type="widget" data-widget_type="heading.default"><div class="elementor-widget-container"><h2 class="elementor-heading-title elementor-size-default">Advanced configuration</h2></div></div><div class="elementor-element elementor-element-4aebdaf faq--toggle elementor-widget elementor-widget-toggle" data-id="4aebdaf" data-element_type="widget" data-widget_type="toggle.default"><div class="elementor-widget-container"><div class="elementor-toggle"><div class="elementor-toggle-item"><h3 id="elementor-tab-title-7851" class="elementor-tab-title" data-tab="1" role="button" aria-controls="elementor-tab-content-7851" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-minus"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">I can't see the button or it's above/below something else</a></h3><div id="elementor-tab-content-7851" class="elementor-tab-content elementor-clearfix" data-tab="1" role="region" aria-labelledby="elementor-tab-title-7851"><p>You can change the position of the button so that nothing covers it by adding this CSS in Appearance > Customize > Additional CSS:</p><pre><code class="language-css">.joinchat { z-index:9999; } </code></pre><p> </p><p>Higher z-index values are above, the default value is 1000. If you need to raise it:</p><pre><code class="language-css">/* always */ .joinchat { --bottom: 60px; } /* mobile only */ @media (max-width: 480px), (max-width: 767px) and (orientation: landscape) { .joinchat { --bottom: 60px; } } </code></pre></div></div><div class="elementor-toggle-item"><h3 id="elementor-tab-title-7852" class="elementor-tab-title" data-tab="2" role="button" aria-controls="elementor-tab-content-7852" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-minus"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">Shortcodes / Triggers</a></h3><div id="elementor-tab-content-7852" class="elementor-tab-content elementor-clearfix" data-tab="2" role="region" aria-labelledby="elementor-tab-title-7852"><p>Joinchat does not provide shortcodes, but you can easily create links to WhatsApp in two ways:</p><p>add an anchor link to #whatsapp (opens WhastApp directly) or #joinchat (displays the chat window). e.g.:</p><pre><code class="language-html"><a href="#joinchat">WhastApp Chat</a> </code></pre><p> </p><p>Add a “class” css to any element, joinchat_app (opens WhastApp directly) or joinchat_open (displays the chat window). e.g.:</p><pre><code class="language-html"><img src="contact.jpg" class="joinchat_open" alt="Contactar"> </code></pre><p> </p><p>It works with your phone and message settings with dynamic variables, even on pages where Joinchat is not visible.</p><p>For custom links to WhatsApp, you can create the url with our free tool <a href="https://join.chat/en/whatsapp-link/">WhatsApp link generator</a> and copy it into your links.</p></div></div><div class="elementor-toggle-item"><h3 id="elementor-tab-title-7853" class="elementor-tab-title" data-tab="3" role="button" aria-controls="elementor-tab-content-7853" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-minus"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">Allow other roles to change the configuration</a></h3><div id="elementor-tab-content-7853" class="elementor-tab-content elementor-clearfix" data-tab="3" role="region" aria-labelledby="elementor-tab-title-7853"><p>By default the Joinchat configuration is a submenu under “Settings” and can only be edited by users with administrator role. You can change the required ability to edit the general Joinchat settings with the joinchat_capability filter.</p><p>e.g.: allow Shop Manager:</p><pre><code class="language-php">add_filter( 'joinchat_capability', function(){ return 'manage_woocommerce'; } ); </code></pre><p> </p><p>e.g.: allow editors:</p><pre><code class="language-php">add_filter( 'joinchat_capability', function(){ return 'edit_pages'; } ); </code></pre><p> </p><p>By changing joinchat_capability the Joinchat menu will be placed as a direct menu in your wp-admin but you can also force it with the joinchat_submenu filter:</p><p>e.g.: force as menu:</p><pre><code class="language-php">add_filter( 'joinchat_submenu', '__return_false' ); </code></pre><p> </p><p>e.g.: force as submenu:</p><pre><code class="language-php">add_filter( 'joinchat_submenu', '__return_true' ); </code></pre></div></div><div class="elementor-toggle-item"><h3 id="elementor-tab-title-7854" class="elementor-tab-title" data-tab="4" role="button" aria-controls="elementor-tab-content-7854" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-minus"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">WPML / Polylang translations</a></h3><div id="elementor-tab-content-7854" class="elementor-tab-content elementor-clearfix" data-tab="4" role="region" aria-labelledby="elementor-tab-title-7854"><p>Joinchat settings are saved in the main language of your site. For translation of other languages go to WPML/Polylang Settings > String Translations, filter by the “Joinchat” string group and update the strings for each language. For more information visit our documentation on <a href="https://join.chat/en/docs/documentation-for-joinchat-chat-plugin/#elementor-toc__heading-anchor-10" target="_blank" rel="noopener noreferrer" data-token-index="1" data-reactroot="">translations, WPML and Polylang</a>.</p></div></div><div class="elementor-toggle-item"><h3 id="elementor-tab-title-7855" class="elementor-tab-title" data-tab="5" role="button" aria-controls="elementor-tab-content-7855" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-minus"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">Integration with Google Analytics</a></h3><div id="elementor-tab-content-7855" class="elementor-tab-content elementor-clearfix" data-tab="5" role="region" aria-labelledby="elementor-tab-title-7855"><p>Joinchat sends a custom event when the user clicks to launch WhatsApp. If Global Site Tag (gtag.js) is detected:</p><pre><code class="language-php">gtag('event', 'click', { 'event_category': 'JoinChat', 'event_label': out_url }) </code></pre><p> </p><p>If Universal Analtics (analytics.js) is detected:</p><pre><code class="language-php">ga('send', 'event', 'JoinChat', 'click', out_url }) </code></pre><p> </p><p>If your site does not use standard names for UA tracking (‘ga) or the data layer (‘dataLayer’) you can set your custom names with this filter:</p><pre><code class="language-php">add_filter( 'joinchat_get_settings', function( $settings ){ $settings['ga_tracker'] = 'gaCustom'; $settings['data_layer'] = 'dataLayerCustom'; return $settings; } ); </code></pre></div></div><div class="elementor-toggle-item"><h3 id="elementor-tab-title-7856" class="elementor-tab-title" data-tab="6" role="button" aria-controls="elementor-tab-content-7856" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-minus"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">Integration with Google Tag Manager</a></h3><div id="elementor-tab-content-7856" class="elementor-tab-content elementor-clearfix" data-tab="6" role="region" aria-labelledby="elementor-tab-title-7856"><p>Joinchat sends an event (if GTM is detected) when the user clicks to launch WhatsApp:</p><pre><code class="language-php">dataLayer.push({ 'event': 'JoinChat', 'eventAction': 'click', 'eventLabel': out_url }); </code></pre></div></div><div class="elementor-toggle-item"><h3 id="elementor-tab-title-7857" class="elementor-tab-title" data-tab="7" role="button" aria-controls="elementor-tab-content-7857" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-minus"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">Facebook Pixel integration</a></h3><div id="elementor-tab-content-7857" class="elementor-tab-content elementor-clearfix" data-tab="7" role="region" aria-labelledby="elementor-tab-title-7857"><p>Joinchat sends a custom event if it detects Facebook Pixel when the user clicks on launch WhatsApp:</p><pre><code class="language-php">fbq('trackCustom', 'JoinChat', { eventAction: 'click', eventLabel: out_url }); </code></pre></div></div><div class="elementor-toggle-item"><h3 id="elementor-tab-title-7858" class="elementor-tab-title" data-tab="8" role="button" aria-controls="elementor-tab-content-7858" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-minus"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">Other integrations</a></h3><div id="elementor-tab-content-7858" class="elementor-tab-content elementor-clearfix" data-tab="8" role="region" aria-labelledby="elementor-tab-title-7858"><p>There is a JavaScript event that Joinchat fires automatically before launching WhatsApp and can be used to add your custom tracking code (or other needs).</p><pre><code class="language-php">jQuery(function($){ $(document).on('joinchat:open', function (event, args, settings) { // Your staff // Note: args.link is the link to open, you can change it // but only wa.me, whastapp.com or current domain are allowed. // e.g.: Google Ads conversion gtag_report_conversion(); }); }); </code></pre></div></div><div class="elementor-toggle-item"><h3 id="elementor-tab-title-7859" class="elementor-tab-title" data-tab="9" role="button" aria-controls="elementor-tab-content-7859" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-right" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-plus"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-minus"></i></span> </span> <a class="elementor-toggle-title" tabindex="0">Force phone number</a></h3><div id="elementor-tab-content-7859" class="elementor-tab-content elementor-clearfix" data-tab="9" role="region" aria-labelledby="elementor-tab-title-7859"><p>By default Joinchat validates phone numbers, being able to choose the country flag and formatting the number. If you want to remove this option and form a complete number, you can do it with this filter:</p><pre><code class="language-php">add_filter( 'joinchat_enhanced_phone', '__return_false' ); </code></pre></div></div> <script type="application/ld+json">{"@context":"https:\/\/schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"I can't see the button or it's above\/below something else","acceptedAnswer":{"@type":"Answer","text":"<p>You can change the position of the button so that nothing covers it by adding this CSS in Appearance > Customize > Additional CSS:<\/p><pre><code class=\"language-css\">.joinchat { z-index:9999; }\n<\/code><\/pre><p>\u00a0<\/p><p>Higher z-index values are above, the default value is 1000. If you need to raise it:<\/p><pre><code class=\"language-css\">\/* always *\/\n.joinchat { --bottom: 60px; }\n\n\/* mobile only *\/\n@media (max-width: 480px), (max-width: 767px) and (orientation: landscape) {\n .joinchat { --bottom: 60px; }\n}\n<\/code><\/pre>"}},{"@type":"Question","name":"Shortcodes \/ Triggers","acceptedAnswer":{"@type":"Answer","text":"<p>Joinchat does not provide shortcodes, but you can easily create links to WhatsApp in two ways:<\/p><p>add an anchor link to #whatsapp (opens WhastApp directly) or #joinchat (displays the chat window). e.g.:<\/p><pre><code class=\"language-html\"><a href=\"#joinchat\">WhastApp Chat<\/a>\n<\/code><\/pre><p>\u00a0<\/p><p>Add a “class” css to any element, joinchat_app (opens WhastApp directly) or joinchat_open (displays the chat window). e.g.:<\/p><pre><code class=\"language-html\"><img src=\"contact.jpg\" class=\"joinchat_open\" alt=\"Contactar\">\n<\/code><\/pre><p>\u00a0<\/p><p>It works with your phone and message settings with dynamic variables, even on pages where Joinchat is not visible.<\/p><p>For custom links to WhatsApp, you can create the url with our free tool <a href=\"https:\/\/join.chat\/en\/whatsapp-link\/\">WhatsApp link generator<\/a> and copy it into your links.<\/p>"}},{"@type":"Question","name":"Allow other roles to change the configuration","acceptedAnswer":{"@type":"Answer","text":"<p>By default the Joinchat configuration is a submenu under “Settings” and can only be edited by users with administrator role. You can change the required ability to edit the general Joinchat settings with the joinchat_capability filter.<\/p><p>e.g.: allow Shop Manager:<\/p><pre><code class=\"language-php\">add_filter( 'joinchat_capability', function(){ return 'manage_woocommerce'; } );\n<\/code><\/pre><p>\u00a0<\/p><p>e.g.: allow editors:<\/p><pre><code class=\"language-php\">add_filter( 'joinchat_capability', function(){ return 'edit_pages'; } );\n<\/code><\/pre><p>\u00a0<\/p><p>By changing joinchat_capability the Joinchat menu will be placed as a direct menu in your wp-admin but you can also force it with the joinchat_submenu filter:<\/p><p>e.g.: force as menu:<\/p><pre><code class=\"language-php\">add_filter( 'joinchat_submenu', '__return_false' );\n<\/code><\/pre><p>\u00a0<\/p><p>e.g.: force as submenu:<\/p><pre><code class=\"language-php\">add_filter( 'joinchat_submenu', '__return_true' );\n<\/code><\/pre>"}},{"@type":"Question","name":"WPML \/ Polylang translations","acceptedAnswer":{"@type":"Answer","text":"<p>Joinchat settings are saved in the main language of your site. For translation of other languages go to WPML\/Polylang Settings > String Translations, filter by the “Joinchat” string group and update the strings for each language. For more information visit our documentation on <a href=\"https:\/\/join.chat\/en\/docs\/documentation-for-joinchat-chat-plugin\/#elementor-toc__heading-anchor-10\" target=\"_blank\" rel=\"noopener noreferrer\" data-token-index=\"1\" data-reactroot=\"\">translations, WPML and Polylang<\/a>.<\/p>"}},{"@type":"Question","name":"Integration with Google Analytics","acceptedAnswer":{"@type":"Answer","text":"<p>Joinchat sends a custom event when the user clicks to launch WhatsApp. If Global Site Tag (gtag.js) is detected:<\/p><pre><code class=\"language-php\">gtag('event', 'click', { 'event_category': 'JoinChat', 'event_label': out_url })\n<\/code><\/pre><p>\u00a0<\/p><p>If Universal Analtics (analytics.js) is detected:<\/p><pre><code class=\"language-php\">ga('send', 'event', 'JoinChat', 'click', out_url })\n<\/code><\/pre><p>\u00a0<\/p><p>If your site does not use standard names for UA tracking (‘ga) or the data layer (‘dataLayer’) you can set your custom names with this filter:<\/p><pre><code class=\"language-php\">add_filter( 'joinchat_get_settings', function( $settings ){\n\t$settings['ga_tracker'] = 'gaCustom';\n\t$settings['data_layer'] = 'dataLayerCustom';\n\treturn $settings;\n} );\n<\/code><\/pre>"}},{"@type":"Question","name":"Integration with Google Tag Manager","acceptedAnswer":{"@type":"Answer","text":"<p>Joinchat sends an event (if GTM is detected) when the user clicks to launch WhatsApp:<\/p><pre><code class=\"language-php\">dataLayer.push({ 'event': 'JoinChat', 'eventAction': 'click', 'eventLabel': out_url });\n<\/code><\/pre>"}},{"@type":"Question","name":"Facebook Pixel integration","acceptedAnswer":{"@type":"Answer","text":"<p>Joinchat sends a custom event if it detects Facebook Pixel when the user clicks on launch WhatsApp:<\/p><pre><code class=\"language-php\">fbq('trackCustom', 'JoinChat', { eventAction: 'click', eventLabel: out_url });\n<\/code><\/pre>"}},{"@type":"Question","name":"Other integrations","acceptedAnswer":{"@type":"Answer","text":"<p>There is a JavaScript event that Joinchat fires automatically before launching WhatsApp and can be used to add your custom tracking code (or other needs).<\/p><pre><code class=\"language-php\">jQuery(function($){\n $(document).on('joinchat:open', function (event, args, settings) {\n \/\/ Your staff\n \/\/ Note: args.link is the link to open, you can change it\n \/\/ but only wa.me, whastapp.com or current domain are allowed.\n\n \/\/ e.g.: Google Ads conversion\n gtag_report_conversion();\n });\n});\n<\/code><\/pre>"}},{"@type":"Question","name":"Force phone number","acceptedAnswer":{"@type":"Answer","text":"<p>By default Joinchat validates phone numbers, being able to choose the country flag and formatting the number. If you want to remove this option and form a complete number, you can do it with this filter:<\/p><pre><code class=\"language-php\">add_filter( 'joinchat_enhanced_phone', '__return_false' );\n<\/code><\/pre>"}}]}</script> </div></div></div></div></div></div></section></div></div></div></section></div></div></div></div></div></div></div></section></div></div></main><div data-elementor-type="footer" data-elementor-id="1019" class="elementor elementor-1019 elementor-location-footer" data-elementor-post-type="elementor_library"><section class="elementor-section elementor-top-section elementor-element elementor-element-1214c5f elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="1214c5f" data-element_type="section" data-settings="{"background_background":"classic"}"><div class="elementor-container elementor-column-gap-default"><div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-7b46b39" data-id="7b46b39" data-element_type="column"><div class="elementor-widget-wrap elementor-element-populated"><div class="elementor-element elementor-element-e5e11dc elementor-widget elementor-widget-theme-site-logo elementor-widget-image" data-id="e5e11dc" data-element_type="widget" data-widget_type="theme-site-logo.default"><div class="elementor-widget-container"> <a href="https://join.chat/en/"> <img width="200" height="45" src="https://cdn.join.chat/app/uploads/2021/05/brand-joinchat.svg" class="attachment-full size-full wp-image-9651" alt="" /> </a></div></div><div class="elementor-element elementor-element-037993a elementor-widget-divider--view-line elementor-widget elementor-widget-divider" data-id="037993a" data-element_type="widget" data-widget_type="divider.default"><div class="elementor-widget-container"><div class="elementor-divider"> <span class="elementor-divider-separator"> </span></div></div></div><div class="elementor-element elementor-element-48b7d37 elementor-widget elementor-widget-heading" data-id="48b7d37" data-element_type="widget" data-widget_type="heading.default"><div class="elementor-widget-container"> <span class="elementor-heading-title elementor-size-default">© <a href="https://crea.me">Slurp & Cream SL</a> · Joinchat ™</span></div></div></div></div><div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-02a814d" data-id="02a814d" data-element_type="column"><div class="elementor-widget-wrap elementor-element-populated"><section class="elementor-section elementor-inner-section elementor-element elementor-element-dad49d7 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="dad49d7" data-element_type="section"><div class="elementor-container elementor-column-gap-default"><div class="elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-7f986c8" data-id="7f986c8" data-element_type="column" data-settings="{"background_background":"classic"}"><div class="elementor-widget-wrap elementor-element-populated"><div class="elementor-element elementor-element-1b6759f elementor-widget elementor-widget-heading" data-id="1b6759f" data-element_type="widget" data-widget_type="heading.default"><div class="elementor-widget-container"><h6 class="elementor-heading-title elementor-size-default">Legal</h6></div></div><div class="elementor-element elementor-element-a923299 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list" data-id="a923299" data-element_type="widget" data-widget_type="icon-list.default"><div class="elementor-widget-container"><ul class="elementor-icon-list-items"><li class="elementor-icon-list-item"> <a href="https://join.chat/en/privacy-policy/"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-link"></i> </span> <span 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class="elementor-widget-container"><h6 class="elementor-heading-title elementor-size-default">How to</h6></div></div><div class="elementor-element elementor-element-0bd9fa6 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list" data-id="0bd9fa6" data-element_type="widget" data-widget_type="icon-list.default"><div class="elementor-widget-container"><ul class="elementor-icon-list-items"><li class="elementor-icon-list-item"> <a href="https://join.chat/en/documentation/"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-link"></i> </span> <span class="elementor-icon-list-text">Documentation</span> </a></li><li class="elementor-icon-list-item"> <a href="https://join.chat/en/support/"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-link"></i> </span> <span class="elementor-icon-list-text">Help & Support</span> </a></li><li class="elementor-icon-list-item"> <a 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data-element_type="column"><div class="elementor-widget-wrap elementor-element-populated"><div class="elementor-element elementor-element-ce72d8e elementor-widget elementor-widget-heading" data-id="ce72d8e" data-element_type="widget" data-widget_type="heading.default"><div class="elementor-widget-container"><h6 class="elementor-heading-title elementor-size-default">Community</h6></div></div><div class="elementor-element elementor-element-721ff59 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list" data-id="721ff59" data-element_type="widget" data-widget_type="icon-list.default"><div class="elementor-widget-container"><ul class="elementor-icon-list-items"><li class="elementor-icon-list-item"> <a href="/en/blog/"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-link"></i> </span> <span class="elementor-icon-list-text">Blog</span> </a></li><li class="elementor-icon-list-item"> <a 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noopener">WordPress</a> and <a href="https://join.chat/out/elementor" target="_blank" rel="nofollow noopener">Elementor</a>, hosted by <a href="https://join.chat/out/do" target="_blank" rel="nofollow noopener">DigitalOcean</a></div></div></div></div></div></section></div> <script src="https://cdn.join.chat/wp/wp-includes/js/jquery/jquery.min.js" id="jquery-core-js"></script> <script id="jquery-core-js-after">window.shimJQ&&shimJQ();</script> <script id="wp_connectif-js-extra">var pluginsUrl=["https:\/\/cdn.join.chat\/app\/plugins"];</script> <script defer src="https://cdn.join.chat/app/cache/autoptimize/js/autoptimize_single_323bd7713d436d1da1b8ad6de932c587.js" id="wp_connectif-js"></script> <script defer src="https://cdn.join.chat/app/plugins/elementor-pro/assets/lib/smartmenus/jquery.smartmenus.min.js" id="smartmenus-js"></script> <script defer src="https://cdn.join.chat/app/plugins/elementor-pro/assets/lib/sticky/jquery.sticky.min.js" id="e-sticky-js"></script> <script defer 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Visit our <a class="c-Link" tabindex="0" href="https://join.chat/en/privacy-policy/" target="_blank" rel="noopener" data-v-9eefeb6e="" data-v-60aa817b="">Privacy Policy</a> to learn more.</p></div></div></div></div><div class="elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b692c6c" data-id="b692c6c" data-element_type="column"><div class="elementor-widget-wrap elementor-element-populated"><div class="elementor-element elementor-element-7a30e98 elementor-widget elementor-widget-text-editor" data-id="7a30e98" data-element_type="widget" data-widget_type="text-editor.default"><div class="elementor-widget-container"><p class="description">BY USING OUR SITE, YOU AGREE TO OUR USE OF COOKIES.</p></div></div></div></div></div></section></div><div data-elementor-type="popup" data-elementor-id="5702" class="elementor elementor-5702 elementor-location-popup" 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