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</div> </header> <!-- END OF HEADER TOP --> <div class="header-hd"> <div class="inner"> <div class="box-search"> <h2> Rechercher sur la communauté d'entraide des abonnés CANAL+ </h2> <form id="main_search" role="search" action="/questions/browse" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" /> <div class="main_search_inner"> <div class="choices-displayed-on-bd choices-manual-width choices-none-selected autocomplete-row row textfield-row search-row"> <label for="search">rechercher dans la FAQ</label> <input type="text" name="human_search" id="" class="hidden" disabled="disabled" /><input type="text" name="search" id="search" input_class="query" autocomplete="off" class="autocomplete query visible" data-action="/autocomplete/search_contents" data-param-name="search" /> </div> <button class="submit" type="submit"><p><span>rechercher dans la FAQ</span></p></button> </div></form> </div> </div> </div> <div class="header-ft"> <div class="inner"> <div 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href="/users/20071891"><img alt="Abonne-2H19Q351" height="300" width="300" src="/assets/theme-c/avatars/300-9ae02f41cba83238c00c7b2ea3ebed92.png" /><span class="avatar-mask"></span></a></dd> </dl> <dl class="level level_0"> <dt>Niveau</dt> <dd>0</dd> </dl> <dl class="score"> <dd> <strong>1</strong> <span>/ 100</span> </dd> <dt>point</dt> </dl> </div> <div class="metadata"> <dl class="author-name"> <dt>Nom de l'auteur</dt> <dd><a data-user-name="Abonne-2H19Q351" data-user-avatar="theme-c/avatars/300.png" title="Consulter le profil de Abonne-2H19Q351" rel="nofollow" href="/users/20071891">Abonne-2H19Q351</a></dd> </dl> <dl class="date"> <dt>Publié le</dt> <dd>28 novembre 2024</dd> </dl> <dl class="answer-count"> <dt>Nombre de réponses</dt> <dd><span>0</span> réponse</dd> </dl> <dl class="hits"> <dt>Consultations</dt> <dd>4 vues</dd> </dl> <dl class="date-distance"> <dt></dt> <dd>il y a 18 minutes</dd> </dl> <dl class="content-type"> <dt>sujet</dt> <dd>q</dd> </dl> </div> <div class="body "> <div class="body-hd"></div> <div class="body-bd">Caution 75 e sur nouvel abonnement Inadmissible</div> <div class="body-ft"></div> </div> <div class="categories-meta"> <dl class="category"> <dt>Thème</dt> <dd> <a href="/questions/browse?with_category=3788"> Abonnement </a> </dd> </dl> </div> <div class="block-social"></div> </div> </div> </li><li class="questions-content"> <div class="question question_3512559 content answered role_user category-id-3779 category-id-3786 without-attachments"> <div class="corpus"> <h3> <a class="content_permalink" href="/questions/3512559-renouvellement-injustifie">Renouvellement injustifié</a> </h3> <div class="user user_20071832 role_user x-large"> <dl class="avatar"> <dt>Abonne-2327E98K</dt> <dd><a data-user-name="Abonne-2327E98K" data-user-avatar="theme-c/avatars/300.png" title="Consulter le profil de Abonne-2327E98K" rel="nofollow" ssl="true" href="/users/20071832"><img alt="Abonne-2327E98K" height="300" width="300" src="/assets/theme-c/avatars/300-9ae02f41cba83238c00c7b2ea3ebed92.png" /><span class="avatar-mask"></span></a></dd> </dl> <dl class="level level_0"> <dt>Niveau</dt> <dd>0</dd> </dl> <dl class="score"> <dd> <strong>1</strong> <span>/ 100</span> </dd> <dt>point</dt> </dl> </div> <div class="metadata"> <dl class="author-name"> <dt>Nom de l'auteur</dt> <dd><a data-user-name="Abonne-2327E98K" data-user-avatar="theme-c/avatars/300.png" title="Consulter le profil de Abonne-2327E98K" rel="nofollow" href="/users/20071832">Abonne-2327E98K</a></dd> </dl> <dl class="date"> <dt>Publié le</dt> <dd>28 novembre 2024</dd> </dl> <dl class="answer-count"> <dt>Nombre de réponses</dt> <dd><span>1</span> réponse</dd> </dl> <dl class="hits"> <dt>Consultations</dt> <dd>7 vues</dd> </dl> <dl class="date-distance"> <dt></dt> <dd>il y a environ 8 heures</dd> </dl> <dl class="content-type"> <dt>sujet</dt> <dd>q</dd> </dl> </div> <div class="body "> <div class="body-hd"></div> <div class="body-bd">Bonjour Aujourd'hui je suis étudiante, j'ai eu grâce à la fnac un abonnement canal plus en début d'année. On m'a promis un mail lors du moment de résiliation, je n'ai JAMAIS...</div> <div class="body-ft"></div> </div> <div class="categories-meta"> <dl class="category"> <dt>Thème</dt> <dd> <a href="/questions/browse?with_category=3786"> Compte </a> </dd> </dl> </div> <div class="block-social"></div> </div> </div> <div class="answer answer_8924563 content not-best role_user category-id-3779 category-id-3786 without-attachments"> <div class="corpus"> <div class="user user_16046583 role_user x-large"> <dl class="avatar"> <dt>109060</dt> <dd><a data-user-name="109060" data-user-avatar="theme-c/avatars/300.png" title="Consulter le profil de 109060" rel="nofollow" ssl="true" href="/users/16046583"><img alt="109060" height="300" width="300" src="/assets/theme-c/avatars/300-9ae02f41cba83238c00c7b2ea3ebed92.png" /><span class="avatar-mask"></span></a></dd> </dl> <dl class="level level_4"> <dt>Niveau</dt> <dd>4</dd> </dl> <dl class="score"> <dd> <strong>5000</strong> <span>/ 5000</span> </dd> <dt>points</dt> </dl> </div> <div class="metadata"> <dl class="author-name"> <dt>Nom de l'auteur</dt> <dd><a data-user-name="109060" data-user-avatar="theme-c/avatars/300.png" title="Consulter le profil de 109060" rel="nofollow" href="/users/16046583">109060</a></dd> <span>utilisateur</span> </dl> <dl class="date"> <dt>Publié le</dt> <dd><a title="Lien permanent" class="permalink" rel="nofollow" href="https://assistance.canalplus.com/questions/3512559-renouvellement-injustifie/answers/8924563">28 novembre 2024 à 07h29</a></dd> </dl> <dl class="date-distance"> <dt></dt> <dd><a title="Lien permanent" class="permalink" rel="nofollow" href="https://assistance.canalplus.com/questions/3512559-renouvellement-injustifie/answers/8924563">il y a 28 minutes</a></dd> </dl> <dl class="content-type"> <dt>réponse</dt> <dd>r</dd> </dl> </div> <div class="body "> <div class="body-hd"></div> <div class="body-bd">Bonjour. Pour rappel vous n'êtes pas en relation avec le service client. Comme vous êtes en contentieux suite impayé, il est préférable de passer par un service spécialisé...</div> <div class="body-ft"></div> </div> </div> </div> </li><li class="questions-content"> <div class="question question_3512556 content published role_user category-id-3779 category-id-3788 category-id-3784 category-id-3820 with-attachments"> <div class="corpus"> <h3> <a class="content_permalink" href="/questions/3512556-message-erreur-important-pouvez-acceder-chaines">Message d'erreur "Important... Vous ne pouvez pas accéder à vos chaînes....</a> </h3> <div class="user user_20071784 role_user x-large"> <dl class="avatar"> <dt>Abonne-86131M7P</dt> <dd><a data-user-name="Abonne-86131M7P" data-user-avatar="theme-c/avatars/300.png" title="Consulter le profil de Abonne-86131M7P" rel="nofollow" ssl="true" href="/users/20071784"><img alt="Abonne-86131M7P" height="300" width="300" src="/assets/theme-c/avatars/300-9ae02f41cba83238c00c7b2ea3ebed92.png" /><span class="avatar-mask"></span></a></dd> </dl> <dl class="level level_0"> <dt>Niveau</dt> <dd>0</dd> </dl> <dl class="score"> <dd> <strong>1</strong> <span>/ 100</span> </dd> <dt>point</dt> </dl> </div> <div class="metadata"> <dl class="author-name"> <dt>Nom de l'auteur</dt> <dd><a data-user-name="Abonne-86131M7P" data-user-avatar="theme-c/avatars/300.png" title="Consulter le profil de Abonne-86131M7P" rel="nofollow" href="/users/20071784">Abonne-86131M7P</a></dd> </dl> <dl class="date"> <dt>Publié le</dt> <dd>27 novembre 2024</dd> </dl> <dl class="answer-count"> <dt>Nombre de réponses</dt> <dd><span>0</span> réponse</dd> </dl> <dl class="hits"> <dt>Consultations</dt> <dd>18 vues</dd> </dl> <dl class="date-distance"> <dt></dt> <dd>il y a environ 8 heures</dd> </dl> <dl class="content-type"> <dt>sujet</dt> <dd>q</dd> </dl> </div> <div class="body "> <div class="body-hd"></div> <div class="body-bd">Bonjour à vous. J'ai fait une modification de mon abonnement avec mon service client canal plus aujourd'hui. Suite à ce nouvel abonnement, l'ancien compte canal plus a été...</div> <div class="body-ft"></div> </div> <div class="categories-meta"> <dl class="category"> <dt>Thème</dt> <dd> <a href="/questions/browse?with_category=3788"> Abonnement </a> <span>, </span> <a href="/questions/browse?with_category=3784"> Matériel </a> <span>, </span> <a href="/questions/browse?with_category=3820"> Message d'erreur </a> </dd> </dl> </div> <div class="block-social"></div> </div> </div> </li><li class="questions-content"> <div class="question question_3512553 content published role_user category-id-3779 category-id-3788 without-attachments"> <div class="corpus"> <h3> <a class="content_permalink" href="/questions/3512553-changement-offre-40-ans">Changement pour l'offre 40 ans</a> </h3> <div class="user user_18295524 role_user x-large"> <dl class="avatar"> <dt>misstoup</dt> <dd><a data-user-name="misstoup" data-user-avatar="theme-c/avatars/300.png" title="Consulter le profil de misstoup" rel="nofollow" ssl="true" href="/users/18295524"><img alt="misstoup" height="300" width="300" src="/assets/theme-c/avatars/300-9ae02f41cba83238c00c7b2ea3ebed92.png" /><span class="avatar-mask"></span></a></dd> </dl> <dl class="level level_0"> <dt>Niveau</dt> <dd>0</dd> </dl> <dl class="score"> <dd> <strong>3</strong> <span>/ 100</span> </dd> <dt>points</dt> </dl> </div> <div class="metadata"> <dl class="author-name"> <dt>Nom de l'auteur</dt> <dd><a data-user-name="misstoup" data-user-avatar="theme-c/avatars/300.png" title="Consulter le profil de misstoup" rel="nofollow" href="/users/18295524">misstoup</a></dd> </dl> <dl class="date"> <dt>Publié le</dt> <dd>27 novembre 2024</dd> </dl> <dl class="answer-count"> <dt>Nombre de réponses</dt> <dd><span>0</span> réponse</dd> </dl> <dl class="hits"> <dt>Consultations</dt> <dd>22 vues</dd> </dl> <dl class="date-distance"> <dt></dt> <dd>il y a environ 8 heures</dd> </dl> <dl class="content-type"> <dt>sujet</dt> <dd>q</dd> </dl> </div> <div class="body "> <div class="body-hd"></div> <div class="body-bd">Bonjour, je souhaite modifier mon abonnement pour l'offre 40 ans à 40 euros mais elle ne m'est pas proposée. Comment faire pour modifier mon abonnement ? En vous remerciant.</div> <div class="body-ft"></div> </div> <div class="categories-meta"> <dl class="category"> <dt>Thème</dt> <dd> <a href="/questions/browse?with_category=3788"> Abonnement </a> </dd> </dl> </div> <div class="block-social"></div> </div> </div> </li><li class="questions-content"> <div class="question question_3512551 content published role_user category-id-3779 category-id-3787 without-attachments"> <div class="corpus"> <h3> <a class="content_permalink" href="/questions/3512551-multiplex-bandeau-bleu-insupportable">Multiplex bandeau bleu insupportable</a> </h3> <div class="user user_14159647 role_user x-large"> <dl class="avatar"> <dt>PIERRE5440963</dt> <dd><a data-user-name="PIERRE5440963" data-user-avatar="theme-c/avatars/300.png" title="Consulter le profil de PIERRE5440963" rel="nofollow" ssl="true" href="/users/14159647"><img alt="PIERRE5440963" height="300" width="300" src="/assets/theme-c/avatars/300-9ae02f41cba83238c00c7b2ea3ebed92.png" /><span class="avatar-mask"></span></a></dd> </dl> <dl class="level level_0"> <dt>Niveau</dt> <dd>0</dd> </dl> <dl class="score"> <dd> <strong>30</strong> <span>/ 100</span> </dd> <dt>points</dt> </dl> </div> <div class="metadata"> <dl class="author-name"> <dt>Nom de l'auteur</dt> <dd><a data-user-name="PIERRE5440963" data-user-avatar="theme-c/avatars/300.png" title="Consulter le profil de PIERRE5440963" rel="nofollow" href="/users/14159647">PIERRE5440963</a></dd> </dl> <dl class="date"> <dt>Publié le</dt> <dd>27 novembre 2024</dd> </dl> <dl class="answer-count"> <dt>Nombre de réponses</dt> <dd><span>0</span> réponse</dd> </dl> <dl class="hits"> <dt>Consultations</dt> <dd>11 vues</dd> </dl> <dl class="date-distance"> <dt></dt> <dd>il y a environ 9 heures</dd> </dl> <dl class="content-type"> <dt>sujet</dt> <dd>q</dd> </dl> </div> <div class="body "> <div class="body-hd"></div> <div class="body-bd">Ça suffit ce bandeau bleu qui prend tout l’écran. Comment peut on le laisser ? C’est incompréhensible.</div> <div class="body-ft"></div> </div> <div class="categories-meta"> <dl class="category"> <dt>Thème</dt> <dd> <a href="/questions/browse?with_category=3787"> Programmes </a> </dd> </dl> </div> <div class="block-social"></div> </div> </div> </li> </ul> </div> </div> <div class="ft"> <div class="t"></div> <div class="b"></div> </div> </div> </div> </div> <div class="ipl_cell yui-u"> <div id="widget_638162" class="ipl_widget awards_widget ipl_size_33 small"> <div class="module" id="widget_638162_module"> <div class="hd"> <div class="t"></div> <div class="b"><h2>Récompenses dans le thème Sujet</h2></div> </div> <div class="bd"> <div class="t"></div> <div class="b"> <p class="no-items no-awards">Aucune récompense</p> </div> </div> <div class="ft"> <div class="t"></div> <div class="b"></div> </div> </div> </div> <div id="widget_638163" class="ipl_widget category_feed_widget ipl_size_33 small"> <div class="module" id="widget_638163_module"> <div class="hd"> <div class="t"></div> <div class="b"><h2>Sujet</h2></div> </div> <div class="bd"> <div class="t"></div> <div class="b"> <ul class="listing-with-users feed category_feeds widget-items small"><li class="feed_item"> <div class="user user_20071891 role_user x-large"> <dl class="avatar"> <dt>Abonne-2H19Q351</dt> <dd><a data-user-name="Abonne-2H19Q351" data-user-avatar="theme-c/avatars/300.png" title="Consulter le profil de Abonne-2H19Q351" rel="nofollow" ssl="true" href="/users/20071891"><img alt="Abonne-2H19Q351" height="300" width="300" src="/assets/theme-c/avatars/300-9ae02f41cba83238c00c7b2ea3ebed92.png" /><span class="avatar-mask"></span></a></dd> </dl> <h4><a data-user-name="Abonne-2H19Q351" data-user-avatar="theme-c/avatars/300.png" title="Consulter le profil de Abonne-2H19Q351" rel="nofollow" href="/users/20071891">Abonne-2H19Q351</a></h4> <dl class="level level_0"> <dt>Niveau</dt> <dd>0</dd> </dl> <dl class="score"> <dd> <strong>1</strong> <span>/ 100</span> </dd> <dt>point</dt> </dl> </div><p class="title-content"><span class="title-name"><a data-user-name="Abonne-2H19Q351" data-user-avatar="theme-c/avatars/300.png" title="Consulter le profil de Abonne-2H19Q351" rel="nofollow" href="/users/20071891">Abonne-2H19Q351</a></span><span class="title-txt"> <strong>a posé une nouvelle question</strong> </span><span class="title-link">« <a href="/questions/3512570-caution-materiel-nouvel-abonnement">Caution sur matériel nouvel abonnement</a> »</span></p></li> <li class="feed_item"> <div class="user user_16046583 role_user x-large"> <dl class="avatar"> <dt>109060</dt> <dd><a data-user-name="109060" data-user-avatar="theme-c/avatars/300.png" title="Consulter le profil de 109060" rel="nofollow" ssl="true" href="/users/16046583"><img alt="109060" height="300" width="300" src="/assets/theme-c/avatars/300-9ae02f41cba83238c00c7b2ea3ebed92.png" /><span class="avatar-mask"></span></a></dd> </dl> <h4><a data-user-name="109060" data-user-avatar="theme-c/avatars/300.png" title="Consulter le profil de 109060" rel="nofollow" href="/users/16046583">109060</a></h4> <dl class="level level_4"> <dt>Niveau</dt> <dd>4</dd> </dl> <dl class="score"> <dd> <strong>5000</strong> <span>/ 5000</span> </dd> <dt>points</dt> </dl> </div><p class="title-content"><span class="title-name"><a data-user-name="109060" data-user-avatar="theme-c/avatars/300.png" title="Consulter le profil de 109060" rel="nofollow" href="/users/16046583">109060</a></span><span class="title-txt"> <strong>a répondu</strong> à </span><span class="title-link">« <a href="/questions/3512559-renouvellement-injustifie">Renouvellement injustifié</a> »</span></p></li> <li class="feed_item"> <div class="user user_10704087 role_user x-large"> <dl class="avatar"> <dt>renaudin</dt> <dd><a data-user-name="renaudin" data-user-avatar="https://dimelo-users-production.s3.amazonaws.com/identity_avatars/cb2827c6a5945bb9/avatar_x-large.png?c17767c" title="Consulter le profil de renaudin" rel="nofollow" ssl="true" href="/users/10704087"><img alt="renaudin" height="300" width="300" src="https://dimelo-users-production.s3.amazonaws.com/identity_avatars/cb2827c6a5945bb9/avatar_x-large.png?c17767c" /><span class="avatar-mask"></span></a></dd> </dl> <h4><a data-user-name="renaudin" data-user-avatar="https://dimelo-users-production.s3.amazonaws.com/identity_avatars/cb2827c6a5945bb9/avatar_x-large.png?c17767c" title="Consulter le profil de renaudin" rel="nofollow" href="/users/10704087">renaudin</a></h4> <dl class="level level_4"> <dt>Niveau</dt> <dd>4</dd> </dl> <dl class="score"> <dd> <strong>5000</strong> <span>/ 5000</span> </dd> <dt>points</dt> </dl> </div><p class="title-content"><span class="title-name"><a data-user-name="renaudin" data-user-avatar="https://dimelo-users-production.s3.amazonaws.com/identity_avatars/cb2827c6a5945bb9/avatar_x-large.png?c17767c" title="Consulter le profil de renaudin" rel="nofollow" href="/users/10704087">renaudin</a></span><span class="title-txt"> <strong>a répondu</strong> à </span><span class="title-link">« <a href="/questions/3512492-code-box-bouygues">Code box Bouygues</a> »</span></p></li> <li class="feed_item"> <div class="user user_20071865 role_user x-large"> <dl class="avatar"> <dt>Abonne-A2W46577</dt> <dd><a data-user-name="Abonne-A2W46577" data-user-avatar="theme-c/avatars/300.png" title="Consulter le profil de Abonne-A2W46577" rel="nofollow" ssl="true" href="/users/20071865"><img alt="Abonne-A2W46577" height="300" width="300" src="/assets/theme-c/avatars/300-9ae02f41cba83238c00c7b2ea3ebed92.png" /><span class="avatar-mask"></span></a></dd> </dl> <h4><a data-user-name="Abonne-A2W46577" data-user-avatar="theme-c/avatars/300.png" title="Consulter le profil de Abonne-A2W46577" rel="nofollow" href="/users/20071865">Abonne-A2W46577</a></h4> <dl class="level level_0"> <dt>Niveau</dt> <dd>0</dd> </dl> <dl class="score"> <dd> <strong>11</strong> <span>/ 100</span> </dd> <dt>points</dt> </dl> </div><p class="title-content"><span class="title-name"><a data-user-name="Abonne-A2W46577" data-user-avatar="theme-c/avatars/300.png" title="Consulter le profil de Abonne-A2W46577" rel="nofollow" href="/users/20071865">Abonne-A2W46577</a></span><span class="title-txt"> <strong>a répondu</strong> à </span><span class="title-link">« <a href="/questions/3483604-paye-19-99-abonnement-connecte-compte-abonnement">Bonjour j’ai payé 19,99 € pour un abonnement mais quand je me connecte sur mon compte il n’y a pas l’abonnement</a> »</span></p></li> <li class="feed_item"> <div class="user user_20052733 role_user x-large"> <dl class="avatar"> <dt>Abonne-P13333B5</dt> <dd><a data-user-name="Abonne-P13333B5" data-user-avatar="theme-c/avatars/300.png" title="Consulter le profil de Abonne-P13333B5" rel="nofollow" ssl="true" href="/users/20052733"><img alt="Abonne-P13333B5" height="300" width="300" src="/assets/theme-c/avatars/300-9ae02f41cba83238c00c7b2ea3ebed92.png" /><span class="avatar-mask"></span></a></dd> </dl> <h4><a data-user-name="Abonne-P13333B5" data-user-avatar="theme-c/avatars/300.png" title="Consulter le profil de Abonne-P13333B5" rel="nofollow" href="/users/20052733">Abonne-P13333B5</a></h4> <dl class="level level_0"> <dt>Niveau</dt> <dd>0</dd> </dl> <dl class="score"> <dd> <strong>12</strong> <span>/ 100</span> </dd> <dt>points</dt> </dl> </div><p class="title-content"><span class="title-name"><a data-user-name="lvri" data-user-avatar="theme-c/avatars/300.png" title="Consulter le profil de lvri" rel="nofollow" href="/users/11490092">lvri</a></span>, <span class="title-name"><a data-user-name="didi6993" data-user-avatar="theme-c/avatars/300.png" title="Consulter le profil de didi6993" rel="nofollow" href="/users/15130801">didi6993</a></span> et <span class="title-name"><a data-user-name="Abonne-P13333B5" data-user-avatar="theme-c/avatars/300.png" title="Consulter le profil de Abonne-P13333B5" rel="nofollow" href="/users/20052733">Abonne-P13333B5</a></span><span class="title-txt"> <strong>ont répondu</strong> à </span><span class="title-link">« <a href="/questions/3439137-fin-chaines-disney-disney-offres-canal">Fin des chaines Disney et Disney+ dans les offres Canal</a> »</span></p></li></ul> </div> </div> <div class="ft"> <div class="t"></div> <div class="b"></div> </div> </div> </div> <div id="widget_638164" class="ipl_widget categories_widget ipl_size_33 small"> <div class="module" id="widget_638164_module"> <div class="hd"> <div class="t"></div> <div class="b"><h2>Autres Type de contenu</h2></div> </div> <div class="bd"> <div class="t"></div> <div class="b"> <ul class="widget-items"> <li class="categories-content first"> <div class="category category_3781 without-picture category-faq"> <div class="name"> <strong> <a href="/categories/3781-faq">FAQ</a> </strong> </div> <dl class="questions_count"> <dt></dt> <dd>450</dd> </dl> <div class="summary"> <em></em> </div> <div class="description"> <em><p></p></em> </div> </div> </li><li class="categories-content 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