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Renouvellement injustifi茅 - Avec R茅ponse(s)
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Impossible de les contacter par mail ou par t茅l茅phone gratuitement et je me retrouve avec un impay茅 injustifi茅.\r\n\r\nCordialement","answerCount":1,"upvoteCount":0,"dateCreated":"2024-11-28T00:18:59+01:00","author":{"@type":"Person","name":"Abonne-2327E98K"},"suggestedAnswer":[{"@type":"Answer","text":"Bonjour. Pour rappel vous n'锚tes pas en relation avec le service client. Comme vous 锚tes en contentieux suite impay茅, il est pr茅f茅rable de passer par un service sp茅cialis茅 comme le n掳 09.70.82.08.15 non surtax茅 mais gratuit en forfait illimit茅 ?. Sinon vous avez le mail suivant servicesclients@canal-plus.com Votre post semble tardif. Un abonnement en d茅but d'ann茅e via la Fnac 脿 une fen锚tre courte pour r茅silier, par exemple si abonnement en janvier, la r茅siliation doit 锚tre effectu茅e en f茅vrier (24 ou 25) et on arrive en d茅cembre. Il faut tout remettre 脿 plat surtout sur la sp茅cificit茅 de votre abonnement comme sa dur茅e (2 ans ?) et la date limite de r茅siliation, mais si vous consid茅rez une pratique commerciale d茅loyale de la part de la Fnac vous pouvez contacter la r茅pression des fraudes via le site : https://signal.conso.gouv.fr/fr En attendant mieux. Claude.","dateCreated":"2024-11-28T07:29:21+01:00","url":"https://assistance.canalplus.com/questions/3512559-renouvellement-injustifie","author":{"@type":"Person","name":"109060"},"upvoteCount":0}]}} </script> <meta name="google-site-verification" content="B-g1_3p5wRBRRMdqdivMjtiOgdRrV0mf_hClzGjb5FA"/> <link rel="stylesheet" type="text/css" href="//d350tqmxm801hs.cloudfront.net/production/canal-assistance/css/styles.min.css?1654681796" media="all" /> <link rel="stylesheet" type="text/css" href="//dimelo.s3.amazonaws.com/custom-v2/common/slick.css" media="all"/> <!-- LIGHTBOX CSS --> <link rel="stylesheet" href="https://dimelo.s3.amazonaws.com/custom-v2/canalforum/lity/lity.min.css"> <script type="text/javascript"> if (!window.jQuery && window.Dimelo && window.Dimelo.jQuery) { window.jQuery = Dimelo.jQuery; } </script> <script type="text/javascript"> if (!window.$ && window.Dimelo && window.Dimelo.jQuery) { window.$ = Dimelo.jQuery; } </script> <script 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alt="Abonne-2327E98K" height="300" width="300" src="/assets/theme-c/avatars/300-9ae02f41cba83238c00c7b2ea3ebed92.png" /><span class="avatar-mask"></span></a></dd> </dl> <dl class="level level_0"> <dt>Niveau</dt> <dd>0</dd> </dl> <dl class="score"> <dd> <strong>1</strong> <span>/ 100</span> </dd> <dt>point</dt> </dl> </div> <div class="metadata"> <dl class="author-name"> <dt>Nom de l'auteur</dt> <dd><a data-user-name="Abonne-2327E98K" data-user-avatar="theme-c/avatars/300.png" title="Consulter le profil de Abonne-2327E98K" rel="nofollow" href="/users/20071832">Abonne-2327E98K</a></dd> <span>utilisateur</span> </dl> <dl class="date"> <dt>Publi茅 le</dt> <dd>28 novembre 2024</dd> </dl> <dl class="answer-count"> <dt>Nombre de r茅ponses</dt> <dd><span>1</span> r茅ponse</dd> </dl> <dl class="hits"> <dt>Consultations</dt> <dd>14 vues</dd> </dl> <dl class="date-distance"> <dt></dt> <dd>il y a environ 11聽heures</dd> </dl> <dl class="content-type"> <dt>sujet</dt> <dd>q</dd> </dl> </div> <div class="body "> <div class="body-hd"></div> <div class="body-bd"> <p>Bonjour</p> <p>Aujourd'hui je suis 茅tudiante, j'ai eu gr芒ce 脿 la fnac un abonnement canal plus en d茅but d'ann茅e. On m'a promis un mail lors du moment de r茅siliation, je n'ai JAMAIS re莽u ce mail et canal m'oblige 脿 payer un abonnement mensuel (sachant que je n'ai pas le budget pour). Impossible de les contacter par mail ou par t茅l茅phone gratuitement et je me retrouve avec un impay茅 injustifi茅.</p> <p>Cordialement</p> </div> <div class="body-ft"></div> </div> <div class="categories-meta"> <dl class="category"> <dt>Th猫me</dt> <dd> <a href="/questions/browse?with_category=3786"> Compte </a> </dd> </dl> </div> <div class="block-social"></div> <ul class="public-actions"> </ul> <ul class="private-actions hidden-if-js-enable"> </ul> <ul class="content-buttons"> <li class="new-answer"> <a rel="nofollow" class="button" href="https://assistance-pass.canalplus.com/cas/login?service=https%3A%2F%2Fassistance.canalplus.com%2Fquestions%2F3512559-renouvellement-injustifie%3Fnew_answer%3D1&env=desk&error=authentication_required"><span>R茅pondre</span></a> </li> </ul> </div> </div> </div> <div class="custom-answer-wrapper"> <div id="question_3512559_answers" class="answers answers-tab tab"> <p class="old-h1"> R茅ponses de la communaut茅 </p> <div class="answer answer_8924563 content not-best role_user category-id-3779 category-id-3786 without-attachments"> <div class="corpus"> <div class="user user_16046583 role_user x-large"> <dl class="avatar"> <dt>109060</dt> <dd><a data-user-name="109060" data-user-avatar="theme-c/avatars/300.png" title="Consulter le profil de 109060" rel="nofollow" ssl="true" href="/users/16046583"><img alt="109060" height="300" width="300" src="/assets/theme-c/avatars/300-9ae02f41cba83238c00c7b2ea3ebed92.png" /><span class="avatar-mask"></span></a></dd> </dl> <dl class="level level_4"> <dt>Niveau</dt> <dd>4</dd> </dl> <dl class="score"> <dd> <strong>5000</strong> <span>/ 5000</span> </dd> <dt>points</dt> </dl> </div> <div class="metadata"> <dl class="author-name"> <dt>Nom de l'auteur</dt> <dd><a data-user-name="109060" data-user-avatar="theme-c/avatars/300.png" title="Consulter le profil de 109060" rel="nofollow" href="/users/16046583">109060</a></dd> <span>utilisateur</span> </dl> <dl class="date"> <dt>Publi茅 le</dt> <dd><a title="Lien permanent" class="permalink" rel="nofollow" href="https://assistance.canalplus.com/questions/3512559-renouvellement-injustifie/answers/8924563">28 novembre 2024 脿 07h29</a></dd> </dl> <dl class="date-distance"> <dt></dt> <dd><a title="Lien permanent" class="permalink" rel="nofollow" href="https://assistance.canalplus.com/questions/3512559-renouvellement-injustifie/answers/8924563">il y a environ 3聽heures</a></dd> </dl> <dl class="content-type"> <dt>r茅ponse</dt> <dd>r</dd> </dl> </div> <div class="body "> <div class="body-hd"></div> <div class="body-bd"> <p>Bonjour.</p> <p>Pour rappel vous n'锚tes pas en relation avec le service client.</p> <p>Comme vous 锚tes en contentieux suite impay茅, il est pr茅f茅rable de passer par un service sp茅cialis茅 comme le n掳 09.70.82.08.15 non surtax茅 mais gratuit en forfait illimit茅 ?.</p> <p>Sinon vous avez le mail suivant servicesclients@canal-plus.com</p> <p>Votre post semble tardif.</p> <p>Un abonnement en d茅but d'ann茅e via la Fnac 脿 une fen锚tre courte pour r茅silier, par exemple si abonnement en janvier, la r茅siliation doit 锚tre effectu茅e en f茅vrier (24 ou 25) et on arrive en d茅cembre.</p> <p>Il faut tout remettre 脿 plat surtout sur la sp茅cificit茅 de votre abonnement comme sa dur茅e (2 ans ?) et la date limite de r茅siliation, mais si vous consid茅rez une pratique commerciale d茅loyale de la part de la Fnac vous pouvez contacter la r茅pression des fraudes via le site :</p> <p><a href="https://signal.conso.gouv.fr/fr">https://signal.conso.gouv.fr/fr</a></p> <p>En attendant mieux.</p> <p>Claude.</p> </div> <div class="body-ft"></div> </div> <ul class="public-actions"> </ul> <ul class="private-actions hidden-if-js-enable"> <li class="edit show_only_mine" data-author-id="11157715"> <a title="Modifier" rel="nofollow" href="/questions/3512559-renouvellement-injustifie/answers/8924563/edit">Modifier</a> </li> <li class="delete show_only_mine" data-author-id="11157715"> <a data-confirm="Etes-vous s没r(e) de vouloir supprimer cette r茅ponse ?" 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