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Resources and Workshops | GSA - IT Modernization Centers of Excellence
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<section class="usa-grid usa-section content-focus"> <p><a href="/images/ResourcesAdvisorySupportBanner.png" target="_blank" rel="noopener noreferrer"> <img src="/images/ResourcesAdvisorySupportBanner.png" alt="CoE Resources and Advisory Support Banner" /></a></p> <h2 id="coe-resources--advisory-support">CoE Resources + Advisory Support</h2> <p class="intro">The CoE collects key findings from our work with more than 25 federal agencies, and are pleased to share with federal IT practitioners.</p> <p>These Starter Guides, Models & Templates are available to support federal agencies undergoing technology transformation projects. CoE leads host virtual workshops and office hours to offer live support.</p> <p>Through funding from the American Rescue Plan, this work furthers our mission of centralizing best practices and expertise for holistic transformation and is provided at no cost to users.</p> <h2 id="check-out-our-available-resources">Check out our available resources</h2> <ul> <li><a href="https://coe.gsa.gov/docs/CulturePreAssessmentGuide.pdf"><strong>IA Culture Pre-Assessment Guide (PDF):</strong></a> Is your organization ready for change? This guide includes a variety of activities to help you understand and pre-assess your agency’s culture and its potential impact on your technology modernization initiative.</li> <li><strong>Data Governance Charter Templates (DOC):</strong> These customizable charter templates are designed to help federal government agencies set up data governance bodies to better use agency data securely and strategically. <ul> <li><a href="https://coe.gsa.gov/docs/DA-CoE-Data-Governance-Advisory-Group-(DGAG)-Charter-Template.docx">Data Governance Advisory Group (DGAG) Charter</a></li> <li><a href="https://coe.gsa.gov/docs/DA-CoE-Data-Governance-Steering-Committee-(DGSC)-Charter-Template.docx">Data Governance Steering Committee (DGSC) Charter</a></li> <li><a href="https://coe.gsa.gov/docs/DA-CoE-Office-of-the-Chief-Data-Officer-(OCDO)-Charter-Template.docx">Office of the Chief Data Officer (OCDO) Charter</a></li> </ul> </li> <li><a href="https://coe.gsa.gov/docs/StrategicForesight101.pdf"><strong>Strategic Foresight 101: Futures Methods for Government (PDF):</strong></a> This introductory guide was designed to orient you to foresight and design futures methods and help your organization better anticipate risk and prepare proactively for the future.</li> <li><a href="https://coe.gsa.gov/docs/CXMaturityModel.pdf"><strong>CX Maturity Model (PDF):</strong></a> CX work is wide-ranging. The CX Maturity Model was designed to provide organizations with a deeper understanding of how to measure their current maturity, and how to advance to the next level.</li> <li><a href="https://coe.gsa.gov/docs/BuildingEffectiveIndustryEngagementGuide.pdf"><strong>Building Effective Industry Engagement Guide (PDF):</strong></a> This guide to was designed to prepare organizations across government to develop and improve Industry Engagement (IE) in relation to IT modernization.</li> <li><a href="https://coe.gsa.gov/docs/CloudMigration/JourneyMap.pdf"><strong>Cloud Migration Acquisition Journey Map (PDF):</strong></a> How the government buys cloud migration services is crucial to the success of the agency’s cloud adoption. This journey map template explores the often complex process of Cloud Migration Acquisition and includes requirement documents such as PWS, RFQ, and QASP. etc.</li> </ul> <h2 id="past-events">Past Events</h2> <h3 id="2024">2024</h3> <ul> <li><a href="https://gsa.zoomgov.com/webinar/register/WN_YyqbGDowT7mci0ETWy4rPA#/registration">Plain Language Power Hour</a>: February 8, 2024 12:00 p.m. - 1:00 p.m. EST</li> <li><a href="https://gsa.zoomgov.com/webinar/register/WN_JVE69RVYTyiTESmIfvTPEw#/registration">Journey Mapping for Data Science</a>: January 25, 2024 12:00 p.m. – 1 p.m. EST</li> </ul> <h3 id="2023">2023</h3> <ul> <li><a href="https://www.eventbrite.com/e/journey-mapping-for-data-science-tickets-541636899547">Journey Mapping for Data Science</a>: March 2, 2023 10:30 a.m. – 12 p.m. EST</li> <li><a href="https://www.eventbrite.com/e/lets-talk-transformation-ltt-cx-101-tickets-593330265797">Customer Experience 101:</a> March 3, 2023 12:30 – 1:20 p.m. EST</li> <li><a href="https://www.eventbrite.com/e/journey-mapping-for-cloud-migration-acquisition-tickets-576286166437">Cloud Migration Acquisition Journey Mapping Workshop</a>: March 23, 2023 11 a.m. - 12 p.m. EST</li> <li><a href="https://www.eventbrite.com/e/lets-talk-transformation-ltt-moving-beyond-mainframes-5182023-tickets-629222620797">Moving beyond Mainframes: Leveraging Legacy Systems to build the future of CivicTech</a>: May 18, 2023 11 a.m. - 12 p.m. EST</li> <li><a href="https://www.eventbrite.com/e/enabling-customer-centric-innovation-in-government-agencies-cx-workshop-tickets-637527932207">CX Workshop Series: Enabling Customer-Centric Innovation in Government Agencies</a> <ul> <li>June 1: CX Intro</li> <li>June 8 : Human Centered Design Intro</li> <li>June 15: Journey Mapping Intro</li> </ul> </li> </ul> <h3 id="2022">2022</h3> <ul> <li><a href="https://www.eventbrite.com/e/it-change-readiness-workshop-series-hosted-by-centers-of-excellence-coe-tickets-337459288817">IT Change Readiness Workshop Series:</a> <ul> <li>May 26, 2022: Workshop 1: Introduction to Culture</li> <li>June 2, 2022: Workshop 2: Culture Pre-Assessment</li> <li>June 16, 2022: Office Hours: Learn more about your Culture Pre-Assessment</li> </ul> </li> <li><a href="https://www.eventbrite.com/e/data-analytics-da-coe-data-governance-office-hour-tickets-141474097835">Data Governance Charter Template Office Hour:</a>June 23, 2022, 10 - 11 a.m. EST</li> <li><a href="https://www.eventbrite.com/e/strategic-foresight-101-hosted-by-innovation-adoptionia-coe-tickets-358842978007">Strategic Foresight 101 Workshop Series:</a> <ul> <li>Introduction and Overview: June 21, 2022, 11 a.m. - 12 p.m. EST</li> <li>Practice Foresight Methods: June 28, 2022, 10:30 a.m. - 12 pm. EST</li> <li>Optional Office Hours: June 30, 2022, 11 a.m. - 12 p.m. EST</li> </ul> </li> <li><a href="https://www.eventbrite.com/e/cx-maturity-model-office-hour-tickets-358835936947">CX Maturity Model Office Hour</a>: July 13, 2022, 11 a.m. to 12 p.m. EST</li> <li><a href="https://www.eventbrite.com/e/better-industry-engagement-workshop-series-tickets-377457143477">Building Effective Industry Engagement Workshop Series:</a> <ul> <li>Workshop 1: IE Overview & Make Connections: July 12, 2022, 1 - 2 p.m. EST</li> <li>Optional Office Hours: July 19, 2022, 1 - 1:30 p.m. EST</li> <li>Workshop 2: Techniques & Forums: July 21, 2022, 11 a.m. - 12 p.m. EST</li> <li>Optional Office Hours: July 26, 2022, 1 - 1:30 p.m. EST</li> </ul> </li> </ul> <h2 id="stay-connected">Stay Connected</h2> <p>Follow us on Twitter <a href="https://twitter.com/GSACoE">@GSACoE</a> to stay tuned for details on each new offering!</p> <!-- # Webcasts and Speaking Events ## Previous ### 2020 - [Emerging Technology Forum](https://www.actiac.org/events/emerging-technology-forum-2020) - ACT-IAC - [REIMAGINE NATION ELC 2020](https://www.actiac.org/events/reimagine-nation-elc-2020) - ACT-IAC - [Plain Language Summit 2020](https://www.eventbrite.com/e/plain-language-summit-2020-tickets-123357494587)- Digital.gov - [AI World Government](https://www.aiworldgov.com/) - AI World Government - [Cloud Together Virtual Summit](https://www.fedscoop.com/events/cloud-together-summit/) - Fedscoop - [Machines and the AI Journey](https://www.govevents.com/details/41464/machines-and-the-ai-journey/) - GovEvents - [Techqueria's Latinx Heritage Month Celebration 2020](https://hopin.to/events/techqueria-latinx-heritage-month-celebration-2020)- Techqueria - [IT Modernization Summit](https://fcw.com/modernization) - FCW - [Delivering an Omnichannel Experience through Robust Knowledge Management](https://www.eventbrite.com/e/delivering-an-omnichannel-experience-through-robust-knowledge-management-tickets-89647350639) - Dorris Consulting International - [Citizen Experience Seminar](https://carahevents.carahsoft.com/Event/Register/142313-web-event) - Carahsoft Technology - [What Does Agile Look Like In Government?](https://www.govloop.com/training/july-8-what-does-agile-look-like-in-government/)- Govloop - [The Role of Emerging Technology in the Federal Emergency Response Virtual Summit](https://atarc.org/event/emerging-tech-pandemic-2020/#register) - ATARC - [Data Champions, Online - Governmen](https://dco-gov.coriniumintelligence.com/) - Corinium Events - [Securing the Complex Ecosystem of Hybrid Cloud](http://events.r20.constantcontact.com/register/event?oeidk=a07eh465nvnf670060f&llr=okdzyycab) - Homeland Security Dialouge Forum - [Genuis Machines: Purchasing with the Power of Artifical Intelligence](https://www.defenseone.com/feature/genius-machines-purchasing-with-the-power-of-artificial-intelligence/) - Defense One - [Keys to Managing Your Multi-Cloud Strategy](https://www.govexec.com/feature/keys-to-managing-your-multi-cloud-strategy/?oref=ge-events-upcoming) - Government Executive - [A Program to Build Industry - Federal Government Partnerships](https://www.scaleupusa.xyz/courses/ai-center-of-excellence-at-gsa) - ScaleUP USA - [How AI is Being Applied at GSA Centers of Excellence](https://my.demio.com/recording/1dyYDiA4) - AI in Government - [How to Utilize the Open Source Jupyter Project for your Research](https://www.eventbrite.com/e/how-to-utilize-the-open-source-jupyter-project-for-your-research-registration-100790194184) - DigitalGov - [Citizen Engagement Summit](https://fcw.com/citizen) - FCW - [2nd Annual Intelligence Community IT Day](https://nova.afceachapters.org/event/2nd-annual-intelligence-community-it-day) - AFCEA NOVA - [On Ramp To CX](https://www.actiac.org/events/act-iac-customer-experience-coi-cx-ramp-january-2020) - ACT-IAC ### 2019 - [Medallia City Tour Washington, DC](https://events.medallia.com/city-tour-wa-dc-dec12-19)- (Medallia) - [ATARC IT Modernization Summit](https://atarc.org/event/it-modernization-2019-12/)- (ATARC) - [Human Centered Design for Government Innovation and Effective Outcomes](https://event.on24.com/eventRegistration/EventLobbyServlet?target=reg30.jsp&referrer=&eventid=2138225&sessionid=1&key=D23B19C1776753E6D08D2AAF55DB8D95®Tag=&sourcepage=register)- (ACT-IAC) - [BOLDGOV: Ideas in Tech, Workforce and Management](https://www.govexec.com/feature/bold-livestream/)- (GovExec) - [Protecting Data, Driving Insights: Data Strategies for Federal Agencies](https://www.govexec.com/feature/protecting-data-driving-insights/?oref=ge-events-upcoming)- (Government Executive) - [Creating Excellent CX - The Need for Updated Customer Service Management](https://go.govloop.com/customer-service-management-on-demand.html)- (Govloop) - [Data Driven Government](https://datadrivengovernment.com/)- (Predictive Analytics World) - [West Point Diversity and Inclusion Leadership Conference](https://www.westpointaog.org/diversityconference) (United States Military Academy at West Point Alumni Association) - [Season 2: Episode 15 Matt Montaño on IT Modernization through Collaborative Partnerships, Agile Methodologies](https://governmentciomedia.com/matt-montano-centers-excellence-director-gsa) (GovernmentCIO) - [Carahsoft-ATARC Federal Cloud Marketplace Forum](https://atarc.org/event/2019-fed-cloud-marketplace-forum/) (ATARC) - [Cloud Management Briefing](https://atarc.org/event/cloud-mgmt-briefing/) (ATARC) - [ACT IAC CX Summit](https://www.actiac.org/events/2019-cx-summit) (ACT-IAC) - [CXO Tech Forum: Acquisition Innovation](https://www.governmentciomedia.com/cxo-tech-forum-acquisition-innovation-2019/) (GovernmentCIO) - [Securing the Citizen Experience](https://www.govexec.com/feature/securing-the-citizen-experience/) (NextGov) - [CX NYC 2019](https://go.forrester.com/event/cx-nyc/) (Forrester) - [Federal Computer Security Managers' Forum - 2 day Annual Offsite Meeting 2019](https://csrc.nist.gov/Events/2019/Federal-Computer-Security-Managers-Forum-2-day) (NIST) - [Strategic Government Communications Conference](https://www.aliconferences.com/events/strategic-government-communications-for-public-affairs-washington-d-c/) (ALI) - [IT Modernization Summit](https://www.fedscoop.com/events/it-modernization-summit/2019/) (Fedscoop) - [Updates on the Centers of Excellence program at GSA](https://govmatters.tv/updates-on-the-centers-of-excellence-program-at-gsa) (GovMatters) ### 2018 - [Promoting Excellence from the Center](https://glc2.workcast.com/clusterSVCFS1/NAS/OnDemand/11321/2297136761556365/Media/11321_20190318141735838_govexec120319odv1.mp4) (NextGov) - [Adobe Digital Government Technology Conference](https://www.carahsoft.com/vendors/adobe/2018-adobe-gov-con) (Adobe/Carahsoft) --> <p><button onclick="btt()" id="btt"></button></p> </section> </main> <footer class="usa-footer" role="contentinfo"> <div class="usa-footer-primary-section"> <div class="usa-grid"> <div class="usa-width-one-third"> <div class="footer-logo-links"> <a class="footer-logo media_link" href="https://coe.gsa.gov"> <img src="/img/coe-logomark.svg" alt="Centers of Excellence logo"> </a> <a class="footer-logo media_link" href="http://www.gsa.gov/"> <img src="/img/gsa-logo.svg" alt="GSA"> </a> <a class="footer-logo media_link" href="https://twitter.com/GSACoE/"> <img src="/img/social-icons/png/BlueTwitterIcon.png" alt="CoE Twitter handle"> </a> </div> <!-- /.footer-logo-links --> </div> <!-- /.usa-width-one-third --> <nav class="usa-footer-nav footer-desktop usa-width-two-thirds" aria-label="Footer links"> <div class="usa-width-one-fourth"> <ul class="usa-unstyled-list usa-footer-primary-content"> <li><a href="https://www.gsa.gov/" target="_blank">GSA.gov</a></li> <li><a href="https://www.gsa.gov/etools-overview" target="_blank">GSA Web Tools</a></li> <li><a href="https://www.gsa.gov/tools/supply-procurement-etools/gsa-advantage" target="_blank">GSA Advantage!</a></li> </ul> </div> <!-- /.usa-width-one-fourth --> <div class="usa-width-one-fourth"> <ul class="usa-unstyled-list usa-footer-primary-content"> <li><a href="https://www.gsa.gov/website-information/accessibility-aids" target="_blank">Accessibility</a></li> <li><a href="https://www.gsa.gov/about-us/organization/office-of-civil-rights/notification-and-federal-employee-antidiscrimination-and-retaliation-act-of-2002" target="_blank">EEO/No Fear Act</a></li> <li><a href="https://www.gsa.gov/reference/freedom-of-information-act-foia" target="_blank">FOIA</a></li> </ul> </div> <!-- /.usa-width-one-fourth --> <div class="usa-width-one-fourth"> <ul class="usa-unstyled-list usa-footer-primary-content"> <li><a href="https://www.gsa.gov/website-information/linking-policy" target="_blank">Linking</a></li> <li><a href="https://www.gsa.gov/governmentwide-initiatives/gsas-open-government-initiatives" target="_blank">Open Government</a></li> <li><a href="https://www.gsa.gov/website-information/privacy-and-security-notice" target="_blank">Privacy & Security</a></li> </ul> </div> <!-- /.usa-width-one-fourth --> <div class="usa-width-one-fourth"> <ul class="usa-unstyled-list usa-footer-primary-content"> <li><a href="https://www.data.gov/" target="_blank">Data.gov</a></li> <li><a href="https://www.usa.gov/" target="_blank">USA.gov</a></li> <li><a href="https://www.whitehouse.gov/" target="_blank">WhiteHouse.gov</a></li> </ul> </div> <!-- /.usa-width-one-fourth --> </nav> <!-- /.usa-width-two-thirds --> </div> <!-- /.usa-grid --> <div class="usa-grid"> <nav class="usa-accordion footer-mobile"> <button class="usa-accordion-button usa-nav-link" aria-expanded="false" aria-controls="extended-nav-section-footer"> <span>Site Menu</span> </button> <ul id="extended-nav-section-footer" class="usa-nav-submenu"> <li><a href="https://www.gsa.gov/" target="_blank">GSA.gov</a></li> <li><a href="https://www.gsa.gov/etools-overview" target="_blank">GSA Web Tools</a></li> <li><a href="https://www.gsa.gov/tools/supply-procurement-etools/gsa-advantage" target="_blank">GSA Advantage!</a></li> <li><a href="https://www.gsa.gov/website-information/accessibility-aids" target="_blank">Accessibility</a></li> <li><a href="https://www.gsa.gov/about-us/organization/office-of-civil-rights/notification-and-federal-employee-antidiscrimination-and-retaliation-act-of-2002" target="_blank">EEO/No Fear Act</a></li> <li><a href="https://www.gsa.gov/reference/freedom-of-information-act-foia" target="_blank">FOIA</a></li> <li><a href="https://www.gsa.gov/website-information/linking-policy" target="_blank">Linking</a></li> <li><a href="https://www.gsa.gov/governmentwide-initiatives/gsas-open-government-initiatives" target="_blank">Open Government</a></li> <li><a href="https://www.gsa.gov/website-information/privacy-and-security-notice" target="_blank">Privacy & Security</a></li> <li><a href="https://www.data.gov/" target="_blank">Data.gov</a></li> <li><a href="https://www.usa.gov/" target="_blank">USA.gov</a></li> <li><a href="https://www.whitehouse.gov/" target="_blank">WhiteHouse.gov</a></li> </ul> </nav> </div> <!-- /.usa-grid --> </div> <!-- /.usa-footer-primary-section --> </footer> <script src="/node_modules/popper.js/dist/umd/popper.min.js"></script> <script src="/node_modules/tippy.js/umd/index.all.min.js"></script> <script src="/js/jquery.min.js"></script> <script src="/js/uswds.min.js"></script> <script src="/js/scripts.js"></script> </body> </html>