Updates | GSA - IT Modernization Centers of Excellence

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Please visit this page often to see the latest information on the Centers of Excellence.</p> <div class="article-head"> <em class="date">November 02, 2023</em> <a href="/coe/customer-experience.html" class="article-coe-link">CUSTOMER EXPERIENCE</a> <h3 class="title"> <a href="/2023/11/02/cx-update-22.html"> Federal CX Summit to be Held Virtually November 16 </a> </h3> </div> <div class="article-head"> <em class="date">September 06, 2023</em> <a href="/coe/artificial-intelligence.html" class="article-coe-link">ARTIFICIAL INTELLIGENCE</a> <h3 class="title"> <a href="/2023/09/06/ai-update-6.html"> Artificial Intelligence Training Series for Federal Employees </a> </h3> </div> <div class="article-head"> <em class="date">July 13, 2023</em> <a href="/coe/artificial-intelligence.html" class="article-coe-link">ARTIFICIAL INTELLIGENCE</a> <h3 class="title"> <a href="/2023/07/13/ai-update-5.html"> Announcing the Applied AI Challenge: Large Language Models </a> </h3> </div> <div class="article-head"> <em class="date">June 23, 2023</em> <a href="/coe/artificial-intelligence.html" class="article-coe-link">ARTIFICIAL INTELLIGENCE</a> <h3 class="title"> <a href="/2023/06/23/ai-update-4.html"> The Applied AI Healthcare Challenge </a> </h3> </div> <div class="article-head"> <em class="date">September 19, 2022</em> <a href="/coe/innovation-adoption.html" class="article-coe-link">INNOVATION ADOPTION</a> <h3 class="title"> <a href="/2022/09/19/ia-update-4.html"> Innovation Adoption Workshop Series Asks, ‘Is Your Culture Ready for Change?’ </a> </h3> </div> <div class="article-head"> <em class="date">August 08, 2022</em> <a href="/coe/customer-experience.html" class="article-coe-link">CUSTOMER EXPERIENCE</a> <h3 class="title"> <a href="/2022/08/08/cx-update-21.html"> A Holistic Approach to Service Delivery: Customer Experience (CX) CoE asks, ‘Are your customers at the center?’ </a> </h3> </div> <div class="article-head"> <em class="date">July 20, 2022</em> <a href="/coe/data-analytics.html" class="article-coe-link">DATA AND ANALYTICS</a> <h3 class="title"> <a href="/2022/07/20/da-update-11.html"> Demystifying Data Governance: Data & Analytics CoE event asks, ‘How do you manage your data?’ </a> </h3> </div> <div class="article-head"> <em class="date">June 30, 2022</em> <a href="/coe/customer-experience.html" class="article-coe-link">CUSTOMER EXPERIENCE</a> <h3 class="title"> <a href="/2022/06/30/cx-update-20.html"> Announcing the CX Maturity Model </a> </h3> </div> <div class="article-head"> <em class="date">June 30, 2022</em> <a href="/coe/Acquisition.html" class="article-coe-link">ACQUISITION</a> <h3 class="title"> <a href="/2022/06/30/acq-update-1.html"> Announcing the Guide to Better Industry Engagement </a> </h3> </div> <div class="article-head"> <em class="date">June 10, 2022</em> <a href="/coe/innovation-adoption.html" class="article-coe-link">INNOVATION ADOPTION</a> <h3 class="title"> <a href="/2022/06/10/ia-update-3.html"> Announcing Strategic Foresight 101: Guide to Futures Methods for Government </a> </h3> </div> <div class="article-head"> <em class="date">June 08, 2022</em> <a href="/coe/data-analytics.html" class="article-coe-link">DATA AND ANALYTICS</a> <h3 class="title"> <a href="/2022/06/08/da-update-10.html"> Announcing Data Governance Charter Templates </a> </h3> </div> <div class="article-head"> <em class="date">May 24, 2022</em> <a href="/coe/innovation-adoption.html" class="article-coe-link">INNOVATION ADOPTION</a> <h3 class="title"> <a href="/2022/05/24/ia-update-2.html"> Innovation Adoption Culture Pre-Assessment Guide </a> </h3> </div> <div class="article-head"> <em class="date">May 20, 2022</em> <a href="/coe/centers-of-excellence.html" class="article-coe-link">CENTERS OF EXCELLENCE</a> <h3 class="title"> <a href="/2022/05/20/coe-update-4.html"> Announcing CoE Resources + Advisory Support </a> </h3> </div> <div class="article-head"> <em class="date">April 20, 2022</em> <a href="/coe/artificial-intelligence.html" class="article-coe-link">ARTIFICIAL INTELLIGENCE</a> <h3 class="title"> <a href="/2022/04/20/ai-update-3.html"> Announcing the Applied AI Challenge </a> </h3> </div> <div class="article-head"> <em class="date">October 06, 2021</em> <a href="/coe/cloud-adoption.html" class="article-coe-link">CLOUD ADOPTION</a> <h3 class="title"> <a href="/2021/10/06/ca-update-5.html"> GAO Covid-19 Vaccine Tracker Dashboard </a> </h3> </div> <div class="article-head"> <em class="date">July 14, 2021</em> <a href="/coe/innovation-adoption.html" class="article-coe-link">INNOVATION ADOPTION</a> <h3 class="title"> <a href="/2021/07/14/ia-update-1.html"> Introducing the CoE Innovation Adoption Practice </a> </h3> </div> <div class="article-head"> <em class="date">October 28, 2020</em> <a href="/coe/artificial-intelligence.html" class="article-coe-link">ARTIFICIAL INTELLIGENCE</a> <h3 class="title"> <a href="/2020/10/28/ai-update-2.html"> How We Measure AI Readiness </a> </h3> </div> <div class="article-head"> <em class="date">October 19, 2020</em> <a href="/coe/data-analytics.html" class="article-coe-link">DATA AND ANALYTICS</a> <h3 class="title"> <a href="/2020/10/19/da-update-9.html"> Ten Plays of Our Data & Analytics Approach </a> </h3> </div> <div class="article-head"> <em class="date">October 08, 2020</em> <a href="/coe/customer-experience.html" class="article-coe-link">CUSTOMER EXPERIENCE</a> <h3 class="title"> <a href="/2020/10/08/cx-update-19.html"> Thirteen Plays of Our Customer Experience Approach </a> </h3> </div> <div class="article-head"> <em class="date">October 08, 2020</em> <a href="/coe/contact-center.html" class="article-coe-link">CONTACT CENTER</a> <h3 class="title"> <a href="/2020/10/08/cc-update-5.html"> Fifteen Plays of Our Contact Center Approach </a> </h3> </div> <div class="article-head"> <em class="date">September 23, 2020</em> <a href="/coe/infrastructure-optimization.html" class="article-coe-link">INFRASTRUCTURE OPTIMIZATION</a> <h3 class="title"> <a href="/2020/09/23/io-update-2.html"> Ten Plays of Our Infrastructure Optimization Approach </a> </h3> </div> <div class="article-head"> <em class="date">September 22, 2020</em> <a href="/coe/cloud-adoption.html" class="article-coe-link">CLOUD ADOPTION</a> <h3 class="title"> <a href="/2020/09/22/ca-update-4.html"> Nine Plays of Our Cloud Adoption Approach </a> </h3> </div> <div class="article-head"> <em class="date">August 13, 2020</em> <a href="/coe/data-analytics.html" class="article-coe-link">DATA AND ANALYTICS</a> <h3 class="title"> <a href="/2020/08/13/da-update-9.html"> Ten Plays of Our Data & Analytics Approach </a> </h3> </div> <div class="article-head"> <em class="date">May 07, 2020</em> <a href="/coe/contact-center.html" class="article-coe-link">CONTACT CENTER</a> <h3 class="title"> <a href="/2020/05/07/cc-update-4.html"> Mystery Shopping to Evaluate Federal Agency Contact Center Performance </a> </h3> </div> <div class="article-head"> <em class="date">March 17, 2020</em> <a href="/coe/artificial-intelligence.html" class="article-coe-link">ARTIFICIAL INTELLIGENCE</a> <h3 class="title"> <a href="/2020/03/17/ai-update-1.html"> How to Avoid the Red Queen Effect </a> </h3> </div> <div class="article-head"> <em class="date">February 14, 2020</em> <a href="/coe/data-analytics.html" class="article-coe-link">DATA AND ANALYTICS</a> <h3 class="title"> <a href="/2020/02/14/da-update-8.html"> Establishing Data Governance, Step Three of the Data and Analytics Center of Excellence Approach </a> </h3> </div> <div class="article-head"> <em class="date">January 23, 2020</em> <a href="/coe/customer-experience.html" class="article-coe-link">CUSTOMER EXPERIENCE</a> <h3 class="title"> <a href="/2020/01/23/cx-update-18.html"> HCD, UX, and CX: Why Their Differences Matter and Why They Don’t </a> </h3> </div> <div class="article-head"> <em class="date">January 22, 2020</em> <a href="/coe/data-analytics.html" class="article-coe-link">DATA AND ANALYTICS</a> <h3 class="title"> <a href="/2020/01/22/da-update-8.html"> Building an OCDO, Step Two of the Data and Analytics Center of Excellence Approach </a> </h3> </div> <div class="article-head"> <em class="date">January 14, 2020</em> <a href="/coe/data-analytics.html" class="article-coe-link">DATA AND ANALYTICS</a> <h3 class="title"> <a href="/2020/01/14/da-update-7.html"> Preparing for the OCDO: The HUD Experience </a> </h3> </div> <div class="article-head"> <em class="date">December 18, 2019</em> <a href="/coe/customer-experience.html" class="article-coe-link">CUSTOMER EXPERIENCE</a> <h3 class="title"> <a href="/2019/12/18/cx-update-17.html"> The OneUSDA Ecosystem: Visualizing the Connections Between USDA Customers, Services, and Agencies </a> </h3> </div> <div class="article-head"> <em class="date">December 17, 2019</em> <a href="/coe/customer-experience.html" class="article-coe-link">CUSTOMER EXPERIENCE</a> <h3 class="title"> <a href="/2019/12/17/cx-update-16.html"> HCD: Focusing on People to Solve IT Problems </a> </h3> </div> <div class="article-head"> <em class="date">November 13, 2019</em> <a href="/coe/customer-experience.html" class="article-coe-link">CUSTOMER EXPERIENCE</a> <h3 class="title"> <a href="/2019/11/13/cx-update-15.html"> USDA Chatbot Prototype: Using Artificial Intelligence to Connect Customers to Knowledge at Scale </a> </h3> </div> <div class="article-head"> <em class="date">October 28, 2019</em> <a href="/coe/customer-experience.html" class="article-coe-link">CUSTOMER EXPERIENCE</a> <h3 class="title"> <a href="/2019/10/28/cx-update-14.html"> The Journey to Affordable Housing for Seniors </a> </h3> </div> <div class="article-head"> <em class="date">October 07, 2019</em> <a href="/coe/data-analytics.html" class="article-coe-link">DATA AND ANALYTICS</a> <h3 class="title"> <a href="/2019/10/07/da-update-6.html"> How to Prepare for the OCDO, Step One of the Data and Analytics Center of Excellence Approach </a> </h3> </div> <div class="article-head"> <em class="date">September 24, 2019</em> <a href="/coe/customer-experience.html" class="article-coe-link">CUSTOMER EXPERIENCE</a> <h3 class="title"> <a href="/2019/09/24/cx-update-13.html"> Bringing Together CX and the Integrated Digital Experience Act to Modernize USDA Web Experiences </a> </h3> </div> <div class="article-head"> <em class="date">August 19, 2019</em> <a href="/coe/contact-center.html" class="article-coe-link">CONTACT CENTER</a> <h3 class="title"> <a href="/2019/08/19/cc-update-3.html"> 5 Key Components of Contact Center Performance </a> </h3> </div> <div class="article-head"> <em class="date">August 05, 2019</em> <a href="/coe/cloud-adoption.html" class="article-coe-link">CLOUD ADOPTION</a> <h3 class="title"> <a href="/2019/08/05/ca-update-3.html"> Intelligent Data Extraction Enables Agencies to Shift from Analog to Digital </a> </h3> </div> <div class="article-head"> <em class="date">July 23, 2019</em> <a href="/coe/customer-experience.html" class="article-coe-link">CUSTOMER EXPERIENCE</a> <h3 class="title"> <a href="/2019/07/23/cx-update-12.html"> Using CX to Help New Producers Fund Their Farms </a> </h3> </div> <div class="article-head"> <em class="date">July 12, 2019</em> <a href="/coe/data-analytics.html" class="article-coe-link">DATA AND ANALYTICS</a> <h3 class="title"> <a href="/2019/07/12/da-update-5.html"> Using USDA Datasets to Address Water Management Challenges at the IoT World Hackathon </a> </h3> </div> <div class="article-head"> <em class="date">July 10, 2019</em> <a href="/coe/centers-of-excellence.html" class="article-coe-link">CENTERS OF EXCELLENCE</a> <h3 class="title"> <a href="/2019/07/10/update-acquisitions-rfi-opm.html"> CoE Releases Request for Information for OPM </a> </h3> </div> <div class="article-head"> <em class="date">June 25, 2019</em> <a href="/coe/data-analytics.html" class="article-coe-link">DATA AND ANALYTICS</a> <h3 class="title"> <a href="/2019/06/25/da-update-4.html"> The OCDO, Coming to an Agency Near You </a> </h3> </div> <div class="article-head"> <em class="date">May 28, 2019</em> <a href="/coe/contact-center.html" class="article-coe-link">CONTACT CENTER</a> <h3 class="title"> <a href="/2019/05/28/cc-update-2.html"> How to Measure Contact Center Performance </a> </h3> </div> <div class="article-head"> <em class="date">May 08, 2019</em> <a href="/coe/data-analytics.html" class="article-coe-link">DATA AND ANALYTICS</a> <h3 class="title"> <a href="/2019/05/08/da-update-3.html"> Becoming A More Fact-Based and Data-Driven Organization </a> </h3> </div> <div class="article-head"> <em class="date">May 01, 2019</em> <a href="/coe/customer-experience.html" class="article-coe-link">CUSTOMER EXPERIENCE</a> <h3 class="title"> <a href="/2019/05/01/cx-update-11.html"> How Do You Use a Journey Map? </a> </h3> </div> <div class="article-head"> <em class="date">April 24, 2019</em> <a href="/coe/customer-experience.html" class="article-coe-link">CUSTOMER EXPERIENCE</a> <h3 class="title"> <a href="/2019/04/24/cx-update-10.html"> How Do You Read a Journey Map? </a> </h3> </div> <div class="article-head"> <em class="date">April 17, 2019</em> <a href="/coe/customer-experience.html" class="article-coe-link">CUSTOMER EXPERIENCE</a> <h3 class="title"> <a href="/2019/04/17/cx-update-9.html"> What Is a Customer Journey Map? </a> </h3> </div> <div class="article-head"> <em class="date">April 10, 2019</em> <a href="/coe/customer-experience.html" class="article-coe-link">CUSTOMER EXPERIENCE</a> <h3 class="title"> <a href="/2019/04/10/cx-update-8.html"> How Customer Experience (CX) Can Help Your Agency </a> </h3> </div> <div class="article-head"> <em class="date">March 27, 2019</em> <a href="/coe/customer-experience.html" class="article-coe-link">CUSTOMER EXPERIENCE</a> <h3 class="title"> <a href="/2019/03/27/cx-update-7.html"> An Overview of the Customer Experience (CX) CoE Activities and Progress at USDA </a> </h3> </div> <div class="article-head"> <em class="date">March 14, 2019</em> <a href="/coe/centers-of-excellence.html" class="article-coe-link">CENTERS OF EXCELLENCE</a> <h3 class="title"> <a href="/2019/03/14/discovery-bpa-rfq.html"> CoE's New RFQ Reflects Industry Feedback </a> </h3> </div> <div class="article-head"> <em class="date">January 31, 2019</em> <a href="/coe/centers-of-excellence.html" class="article-coe-link">CENTERS OF EXCELLENCE</a> <h3 class="title"> <a href="/2019/01/31/discovery-bpa-rfi.html"> GSA Seeking Feedback on Next Iteration of Acquisition Strategy for Centers of Excellence </a> </h3> </div> <div class="article-head"> <em class="date">October 16, 2018</em> <h3 class="title"> <a href="/2018/10/16/coe-update-3.html"> IT Modernization Centers of Excellence Case Study </a> </h3> </div> <div class="article-head"> <em class="date">September 25, 2018</em> <h3 class="title"> <a href="/2018/09/25/coe-update-2.html"> GSA, HUD Partner In Centers of Excellence Initiative </a> </h3> </div> <div class="article-head"> 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