Official GoToMyPC Help - GoToMyPC Support

<!DOCTYPE html> <html lang="it"> <head> <meta charset="UTF-8"> <title>Official GoToMyPC Help - GoToMyPC Support</title> <link rel="canonical" href="https://support.logmeininc.com/it/gotomypc"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta name="google-site-verification" content="qdVoG001pinniM-r4Oqd3g4wrZmTC1YqYfafUSNOjZE"> <meta name="robots" content="index, follow"> <meta name="product_id" content="gotomypc"> <meta name="product_name" content="GoToMyPC"> <meta property="og:url" content="https://support.logmeininc.com/it/gotomypc"> <meta property="twitter:card" content="summary"> <meta property="twitter:url" content="https://support.logmeininc.com/it/gotomypc"> <link rel="icon" href="https://assets.cdngetgo.com/dims4/default/3c55622/2147483647/thumbnail/128x128/quality/90/?url=https%3A%2F%2Fassets.cdngetgo.com%2Fa5%2Fca%2F06062c2c4dbab935c726c4c90b84%2Fg2p-icon.png" type="image/x-icon"> <link rel="preload" href="/assets/fonts/lato/Lato-Regular2.woff2" as="font" type="font/woff2" crossorigin /><link rel="preload" href="/assets/fonts/lato/Lato-Bold2.woff2" as="font" type="font/woff2" crossorigin /><link rel="preload" href="/assets/fonts/lato/Lato-Light2.woff2" as="font" type="font/woff2" crossorigin /><link rel="preload" href="/assets/fonts/lato/Lato-Semibold.woff2" as="font" type="font/woff2" crossorigin /><link rel="preload" href="/assets/fonts/lato/Lato-Italic.ttf" as="font" type="font/ttf" crossorigin /><link rel="preload" href="/assets/fonts/togo/togoicons.ttf" as="font" type="font/ttf" crossorigin /><link rel="preload" href="/assets/fonts/togo/togoicons.woff" as="font" type="font/woff" crossorigin /><link rel="preload" href="https://assets.cdngetgo.com/resource/assets/images/care/all_product_logos/color_icons_no_text.28b9f3f5418108a52d30cadc362b82b9.svg" as="image" /><link /><link rel="stylesheet" type="text/css" href="https://assets.cdngetgo.com/resource/assets/styles/care/main.min.c56b91b94878d8e5774f66887c0cb4d1.gz.css" /> <script type="text/javascript" src="https://assets.cdngetgo.com/resource/assets/scripts/libs/plugins/lscache.min.e76c49b68c5c8ba2cc42f161befe6778.gz.js" id="lsCache"></script>  <script async="async" src="//consent.trustarc.com/notice?domain=goto.com&c=teconsent&js=nj&noticeType=bb&gtm=1&text=true" crossorigin=""> </script>   <script> (function(w, d, s, l, i) { w[l] = w[l] || []; w[l].push({ 'gtm.start': new Date().getTime(), event: 'gtm.js' }); var f = d.getElementsByTagName(s)[0], j = d.createElement(s), dl = l != 'dataLayer' ? 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Prova una frase diversa o chiedi a un agente.", "sharing.title" : "Copia questa risposta", "sharing.clipboard" : "Copia negli appunti", "sharing.email" : "Condividi via e-mail", "ok" : "Va bene", "cancel" : "Annulla", "cnf.initialText" : "Scrivi la tua domanda qui...", "search.clearSearchQuery" : "Cancella query di ricerca", "feedback.missingOrIncorrectInfo" : "Il contenuto è impreciso o mancante", "feedback.dismiss" : "Chiudi la sezione feedback", "feedback.incorrectSearchResult" : "Non ho ottenuto risultati pertinenti", "thumbs.dialogTitle" : "Cosa c'è di sbagliato in questa risposta?", "ticket.chooseFile" : "Scegli il file...", "ticket.dismiss" : "Chiudi la sezione dei biglietti" }, boldStrings:{ "callMeTabTitle" : "Chiamami", "callSupportTabTitle" : "Chiama il supporto", "callMeHeading" : "Prima di selezionare il pulsante “Call Me”, indica il tuo indirizzo e-mail, il tuo numero di telefono e alcune informazioni sul motivo della chiamata. Sarai ricontattato dal prossimo operatore del supporto disponibile.</P>", "callMeWaitTimePrefix" : "Al momento il tempo di attesa per essere richiamati è:", "callMeWaitTimeLessThanHalfAMinute" : "Meno di 30 secondi", "callMeWaitTimeLessThanOneMinute" : "Meno di 1 minuti", "callMeWaitTimeLessThanFiveMinutes" : "Meno di 5 minuto", "callMeWaitTimeLessThanTenMinutes" : "Meno di 10 minuti", "callMeWaitTimeMoreThanTenMinutes" : "più lungo del normale. superiore a 10 minuti.", "w2c2cHeadinig" : "Per consentirci di assisterti al meglio, ti preghiamo di compilare i campi sottostanti. ", "w2c2cSubHeadinig" : "Se preferisci saltare questo passaggio, sarà necessario un po’ di tempo in più per verificare la tua identità quando chiami.", "formKeyName" : "Name (Nome)", "formKeyEmail" : "E-mail dell’account", "formKeyPhone" : "Telefono", "callMePhoneSelectOptions" : "-Seleziona,+1-(Stati Uniti e Canada),+61-(Australia),+43-(Austria),+375-(Bielorussia),+32-(Belgio),+55-(Brasile),+359-(Bulgaria),+56-(Chile),+57-(Colombia),+420-(Repubblica Ceca),+45-(Danimarca),+503-(El Salvador),+358-(Finlandia),+33-(Francia), +49-(Germania),+30-(Grecia),+502-(Guatemala),+852-(Hong Kong),+36-(Ungheria),+91-(India),+353-(Irlanda),+972-(Israele),+39-(Italia),+81-(Giappone),+965-(Kuwait),+371-(Lettonia),+352-(Lussemburgo),+230-(Mauritius),+373-(Moldova), +52-(Messico),+31-(Olanda),+64-(Nuova Zelanda),+47-(Norvegia),+507-(Panama),+51-(Perù),+63-(Filippine),+48-(Polonia),+351-(Portogallo),+40-(Romania),+7-(Russia),+250-(Ruanda),+966-(Arabia Saudita), +65-(Singapore),+381-(Serbia),+421-(Slovacchia),+27-(Sudafrica),+34-(Spagna),+46-(Svezia),+41-(Svizzera),+66-(Thailandia),+90-(Turchia),+380-(Ucraina),+44-(Regno Unito),+84-(Vietnam)", "formKeySubject" : "Motivo della chiamata", "callMeSubjectOptions" : "Seleziona,Fatturazione,Vendite,Supporto", "formKeyQuestion" : "Descrizione", "closeForm" : "Chiudi", "callMeResponseHeading" : "Grazie! Sarai ricontattato al numero: ", "callMeResponseSubHeading" : "Proveremo a chiamarti una sola volta. In caso di chiamata persa, ti invitiamo a compilare nuovamente il modulo “Call Me” per inviare una nuova richiesta.", "callMeResponseNote" : "Nota: Tutte le chiamate vengono registrate e monitorate per scopi di controllo della qualità.", "caseNumber" : "Numero caso:", "w2c2cResponseHeading" : "Grazie! <b>Chiama</b> e fornisci il numero del caso indicato di seguito. <br>Affinché la richiesta venga inoltrata, è necessario effettuare la telefonata.", "w2c2cCountrySelect" : "Paese", "w2c2cTollFree" : "Numero gratuito:", "w2c2cLongDistance" : "Chiamate interurbane:", "formError" : "Inserisci un input valido.", "tierSelectorHeading" : "Indica nome e indirizzo e-mail", "errorPage" : "Si è verificato un errore durante l’elaborazione della tua richiesta. Invia un nuovo modulo.", "skipThisStepButton" : "Salta questo passaggio", "getNumberButton" : "Visualizza il numero da chiamare", "createTicketInsteadButton" : "Contattaci per e-mail", "freeTierBillingFormTitle" : "Supporto per la fatturazione", "freeTierBillingFormHeader" : "<b>Siamo qui per aiutarti con l’aggiornamento.</b> Se il problema non riguarda la fatturazione e hai bisogno di assistenza tecnica, seleziona il pulsante “Indietro” per vedere le opzioni a tua disposizione. <br>Normalmente, rispondiamo alle richieste di supporto relative alla fatturazione entro 24 ore.", "backButton" : "Indietro", "callMeNotAvailable" : "<b>Al momento non siamo in grado di chiamarti, utilizza il numero di telefono e la richiesta di supporto qui sotto per contattare il supporto. Ci scusiamo per il disagio.</b>", "callMeGoodOptionLabel" : "Opzione buona: ", "callMeBestOptionLabel" : "Opzione ottimale: ", "fallbackFormHeader" : "Al momento non siamo in grado di chiamarti, utilizza il modulo web per contattare il supporto. Ci scusiamo per il disagio.", "lastPassFreeWebformHeader" : "Contatta il supporto", "lastPassFreeWebformUpgradeHeader" : "Supporto personale previo aggiornamento", "lastPassFreeWebformUpgradeText" : "Passa a Premium o Families per approfittare di un supporto personale fornito dal team di LastPass con orario continuato.", "lastPassFreeWebformUpgradeLink" : "https://www.lastpass.com/lp/premium-vs-families", "lastPassFreeWebformUpgradeLinkText" : "Scopri le opzioni di aggiornamento", "lastPassFreeWebformBillingText" : "Hai difficoltà nell’effettuare l’upgrade o il rinnovo? Siamo lieti di assisterti con qualsiasi problema di fatturazione che riguardi il tuo account a pagamento.", "lastPassFreeWebformBillingLinkText" : "Invia una richiesta di supporto per la fatturazione", "lastPassFreeWebformSupportCenterHeader" : "Centro di supporto tecnico", "lastPassFreeWebformSupportCenterText" : "Trova le risposte che cerchi nella nostra nutrita raccolta di risorse e articoli del supporto. Se necessario, prova a riformulare la domanda in modo più generale.", "lastPassFreeWebformSupportCenterBackToSearch" : "Torna alla ricerca", "lastPassFreeWebformCommunityHeader" : "Community di LastPass", "lastPassFreeWebformCommunityText" : "La community di LastPass è un forum moderato dove puoi consultare post e interagire con gli altri utenti per trovare risposte a molte domande frequenti.", "lastPassFreeWebformCommunityJoinConversationLink" : "https://community.logmein.com/t5/LastPass/ct-p/LastPass", "lastPassFreeWebformCommunityJoinConversationLinkText" : "Partecipa alla conversazione", "gotoResolveFreeWebformHeader" : "Contatta il supporto", "gotoResolveFreeWebformUpgradeHeader" : "Supporto personale previo aggiornamento", "gotoResolveFreeWebformUpgradeText" : "Per il supporto personale 24/7 del team GoTo Resolve, valuta se passare a Basic o Standard.", "gotoResolveFreeWebformUpgradeLink" : "https://www.goto.com/it-management/pricing/resolve", "gotoResolveFreeWebformUpgradeLinkText" : "Scopri le opzioni di aggiornamento", "gotoResolveFreeWebformSupportCenterHeader" : "Centro di supporto tecnico", "gotoResolveFreeWebformSupportCenterText" : "Trova le risposte che cerchi nella nostra nutrita raccolta di risorse e articoli del supporto. Se necessario, prova a riformulare la domanda in modo più generale.", "gotoResolveFreeWebformSupportCenterBackToSearch" : "Torna alla ricerca", "gotoResolveFreeWebformCommunityHeader" : "Community GoTo Resolve", "gotoResolveFreeWebformCommunityText" : "La community GoTo Resolve è un forum moderato dove puoi consultare post e interagire con gli altri utenti per trovare risposte a molte domande frequenti.", "gotoResolveFreeWebformCommunityJoinConversationLink" : "https://community.logmein.com/t5/GoTo-Resolve/ct-p/GoTo_Resolve", "gotoResolveFreeWebformCommunityJoinConversationLinkText" : "Partecipa alla conversazione", "callMePhoneOptionText" : "Supporto telefonico", "callMeEmailOptionText" : "Supporto e-mail (possono trascorrere fino a 48 ore)", "callMeChatOptionText" : "Chat in diretta (quando disponibile)", "placeholderEmail" : "Indirizzo e-mail", "placeholderDescription" : "Aggiungi ulteriori dettagli (facoltativo) ", "allFormsAttachmentsLabel" : "Aggiungi allegati (facoltativo)", "contactUsFormAttachmentsButton" : "allegare", "intakeFormHeadingSub" : "Puoi controllare lo stato di un caso di supporto esistente nella pagina Casi. Non hai un caso di supporto aperto? Invia il modulo sotto.", "callMeFormHeading" : "La nostra opzione Call Me è il modo più rapido per ottenere assistenza dal nostro team di supporto.", "callMeFormHeadingSub" : "Prima di selezionare il pulsante “Call Me”, indica il tuo indirizzo e-mail, il tuo numero di telefono e alcune informazioni sul motivo della chiamata. Sarai ricontattato dal prossimo operatore del supporto disponibile.", "callMeFormSubmitButton" : "Call Me", "web2CallFormHeading" : "Per consentirci di assisterti al meglio, compila i campi sottostanti.", "web2CallFormHeadingSub" : "Se preferisci saltare questo passaggio, sarà necessario tempo in più per verificare la tua identità quando chiami.", "web2CallFormSupportMessaging" : "I nostri agenti sono in grado di supportarti in inglese, spagnolo e portoghese 24 ore su 24. Se hai bisogno di assistenza in francese, italiano o tedesco, i nostri agenti sono disponibili dalle 10:30 alle 19:00 (CEST).", "web2CallFormIssueDetailsLabel" : "Dettagli del problema (facoltativo)", "web2CallFormIssueDetailsPlaceholder" : "Aggiungi dettagli", "web2CallFormSubmitButton" : "Visualizza il numero da chiamare", "web2CallFormSkipSubmitButton" : "Salta questo passaggio", "web2CallFormWaitTimeErrorHeading" : "", "web2CallFormWaitTimeErrorHeadingSub" : "Compila questo modulo e ti forniremo il numero di telefono corretto da chiamare.", "emailFormHeading" : "Grazie!", "emailFormHeadingSub" : "Per consentirci di assisterti al meglio, fornisci alcuni dettagli.", "emailFormPhoneNumberLabel" : "Aggiungi numero di telefono", "emailFormPhoneNumberPlaceholder" : "Numero telefonico", "emailFormSelectLocationLabel" : "Seleziona la tua posizione", "emailFormSelectLocationDefaultOption" : "Altro", "emailFormLocationLabel" : "Digita la tua posizione", "emailFormLocationPlaceholder" : "Paese", "emailFormIssueDetailsLabel" : "Dettagli del problema", "emailFormIssueDetailsPlaceholder" : "Aggiungi dettagli", "emailFormSubmitButton" : "Contattaci per e-mail", "callMeFormResponseHeading" : "Grazie! Sarai ricontattato al numero: ", "callMeFormResponseHeadingSub" : "Proveremo a chiamarti una sola volta. In caso di chiamata persa, ti invitiamo a compilare nuovamente il modulo “Call Me” per inviare una nuova richiesta.", "callMeFormResponseNote" : "Nota: Tutte le chiamate vengono registrate e monitorate per scopi di controllo della qualità.", "web2CallFormResponseHeading" : "Grazie! <strong>Chiama</strong> e fornisci il numero del caso indicato di seguito.", "web2CallFormResponseHeadingSub" : "Nota: Affinché la richiesta venga inoltrata, è necessario effettuare la telefonata.", "web2CallFormResponseSelectCountryLabel" : "Paese", "web2CallFormResponseTollFree" : "Numero gratuito:", "web2CallFormResponseLongDistance" : "Chiamata interurbana: ", "emailFormResponseHeading" : "Grazie!", "emailFormResponseHeadingSub" : "Abbiamo ricevuto la tua richiesta.", "formValidationRequired" : "Campo obbligatorio", "formValidationInvalidEmail" : "Formato e-mail non valido", "formValidationInvalidPhoneNumber" : "Formato del numero di telefono non valido", "formValidationInvalidAttachmentsQuantity" : "You can only attach up to %%attachments%% file per ticket", "formValidationInvalidAttachmentsSize" : "Le dimensioni totali dei file non possono superare 20 MB.", "formValidationInvalidAttachmentsAllowedTypes" : "Tipi consentiti: PDF, DOC, DOCX, XLS, XLSX, PPT, PPTX, CSV, TXT, PNG, JPEG, JPG, GIF, BMP, SVG, MP3, MP4, WAV, MOV, AVI, MKV, WEBM, FLV, QT, ZIP", "formValidationAttachmentsAccept" : "'.pdf','.doc','.docx','.xls','.xlsx','.ppt','.pptx','.csv','.txt','.png','.jpeg','.jpg','.gif','.bmp','.svg','.mp3','.wav','.mp4','.mov','.avi','.mkv','.webm','.flv','.qt','.zip'", "formValidationInvalidCallMeFormPhoneNumberLength" : "Invalid phone number length", "lastPassFreeWebformSupportCenterBackToSearchLink" : "https://support.lastpass.com/", "lastPassFreeWebformSupportCenterBackToSearchText" : "Torna alla ricerca", "gotoResolveFreeWebformSupportCenterBackToSearchLink" : "https://support.goto.com/resolve", "gotoResolveFreeWebformSupportCenterBackToSearchText" : "Torna alla ricerca", "defaultArticleMetadata" : "None", "alertPlaceholder" : "Notifiche", "closeIconPlaceholder" : "Close this alert banner.", "alertHeading" : "Notifications", "alertCloseText" : "Chiudi", "alertEmptyTitle" : "Nessuna notifica", "alertEmptyDescription" : "Le nuove notifiche appariranno qui", "intakeNextButton" : "Prossimo", "supportOptionSelectionLabel" : "Scegli il tuo metodo di contatto", "allFormsAttachmentsButton" : "Aggiungi allegato (facoltativo)", "contactUsLoadingText" : "Caricamento", "callMeSubmitButton" : "Call me", "web2CallSubmitButton" : "Ottieni il numero di telefono", "emailContactSubmitButton" : "Email us", "contactUsSelectSubjectOptions" : "[{\"text\": \"Seleziona\", \"value\": \"\"}, {\"text\": \"Fatturazione\", \"value\": \"Billing\"}, {\"text\": \"Supporto\", \"value\": \"Support\"}] ", "contactUsFormHeading" : "Le opzioni di contatto saranno disponibili una volta che avrai fornito i seguenti dettagli.", "contactUsFormSelectProductLabel" : "Seleziona il prodotto per cui desideri richiedere supporto", "contactUsFormSelectProductDefaultOption" : "Seleziona prodotto", "contactUsFormNameLabel" : "Name (Nome)", "contactUsFormUserNamePlaceholder" : "Nome e cognome", "contactUsFormEmailAddressLabel" : "E-mail", "contactUsFormEmailAddressPlaceholder" : "Aggiungi l’indirizzo e-mail", "contactUsFormSelectPhoneNumberPrefixLabel" : "Numero telefonico", "contactUsFormPhoneNumberPlaceholder" : "(000) 000-0000", "contactUsFormSelectSubjectLabel" : "Seleziona il motivo per cui stai contattando il supporto", "contactUsFormIssueDetailsLabel" : "Dettagli del problema", "contactUsFormIssueDetailsPlaceholder" : "Aggiungi ulteriori dettagli", "contactUsFormSubmitButton" : "Continua", "contactUsNextButton" : "Next", "callMeOptionTitle" : "Call Me", "callSupportOptionTitle" : "Call Support", "emailSupportOptionTitle" : "Scrivi al supporto", "contactUsFormLoggedInHeading" : "Puoi controllare lo stato di una richiesta di assistenza esistente per il prodotto selezionato nella pagina <a>I miei casi</a>. Non hai un caso aperto? Invia il modulo sottostante.", "contactUsFormLoggedOutHeading" : "Se disponi di un account, puoi accedere e controllare lo stato di un ticket di supporto esistente nella pagina <a>I miei casi</a>. Non hai un caso aperto? Invia il modulo sottostante.", "contactUsFormSelectCustomerRoleLabel" : "Select your role", "formValidationInvalidLength" : "Invalid length", "customerRoleSelectOptions" : "[{\"text\": \"Seleziona il tuo ruolo:\", \"value\": \"\"},{\"text\":\"Organizzatore\", \"value\": \"Organizer\"},{\"text\": \"Partecipante\", \"value\": \"Attendee\"},{\"text\": \"Altro\", \"value\": \"Other\"}] ", "formValidationAttachments" : "1", "formValidationMiradoreAttachments" : "10", "customerRoleSelectOptionsGTC" : "[{\"text\": \"Seleziona\", \"value\": \"\"},{\"text\":\"Super amministratore/Amministratore\", \"value\": \"Super admin/Admin\"},{\"text\": \"Partner / Socio / Socia\", \"value\": \"Partner\"},{\"text\": \"Utente\", \"value\": \"User\"},{\"text\": \"Altro\", \"value\": \"Other\"}]", "contactUsFormSelectCustomerRoleGTCLabel" : "Select your role:", "contactUsFormSelectCustomerRoleGTCNotif" : "Most requests (troubleshooting, system changes, etc.) require admin permissions. Please ensure your admin is available for the call.", "contactUsFormSelectCustomerRoleGTCNotifCallMe" : "We recommend selecting \"Call Support\" so you and your admin can call together at your convenience.", "machineTranslationBanner" : "<div id=\"machine-translated-banner\">\r\n <div class=\"banner-container\">\r\n <div class=\"banner-icon\"> <img src=\"https://assets.cdngetgo.com/62/40/b1ee6cb34d45a7d9b89030812a9a/globe.svg\" alt=\"Icona mondo\" /> </div>\r\n <div class=\"banner-text\">\r\n <p> <b> <span>Questo articolo è stato tradotto in modo automatico. Puoi aprire la</span> <a href=\"linktoenglisharticle\" id=\"mt-english-article-link\" title=\"English version of the article here\"> versione inglese dell’articolo qui</a> </b> </p>\r\n <p><i>Aiutaci a migliorare la traduzione compilando il sondaggio sotto.</i></p>\r\n </div>\r\n <div class=\"banner-chevron\" id=\"banner-show-legal\">\r\n <div id=\"chevron-arrow\" class=\"down\"> </div>\r\n </div>\r\n </div> <hr/> <div class=\"banner-legal\" id=\"banner-legal\">\r\n <p> <i> <a href=\"linktoLegal\" title=\"Click here for legal\" id=\"mt-banner-link-to-legal\">La versione ufficiale di questo contenuto è in inglese.</a> Alcuni dei contenuti della documentazione di GoTo sono stati tradotti per facilitarne l’accesso. GoTo non ha il controllo sui contenuti tradotti in modo automatico, che potrebbero contenere errori, imprecisioni o essere in una lingua errata. Non viene fornita alcuna garanzia, esplicita o implicita, in merito alla precisione, all’affidabilità, all’adeguatezza o alla correttezza di qualsiasi traduzione dall’originale inglese a qualsiasi altra lingua, e GoTo declina ogni responsabilità per eventuali danni o problemi derivanti dall’uso di questi contenuti tradotti automaticamente da parte dell’utente o per l’affidabilità di tali contenuti. </i> </p>\r\n </div>\r\n</div>", "machineTranslationBannerAlternate" : "", "machineTranslationLegalURL" : "https://www.goto.com/it/company/legal", "callSupportWaitTimePrefix" : "Current wait time is: ", "contactUsSuggestedArticles" : "Articles suggérés", "contactUsSuggestedArticlesDescription" : "Gli articoli verranno mostrati qui non appena inizi a digitare nel campo Dettagli del problema" }, cmsDictionary: {"jsStrings":{"urlna":"URL non disponibile","phoneNumberNotAvailable":"Non disponibile","departmentValuesInEnglish":"supportofatturazione,supportopagamento","loggedInHeading":"Salve {name}, come possiamo aiutarti? 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href="nl" class="js-care-top-navigation-language js-care-top-navigation-language-nl care-top-navigation__menu-link" data-test="navbar-language-nl" title="Nederlands">Nederlands </a></li> </ul> </li> <li class="hidden-xs hidden-sm hidden-md" id="js-care-top-navigation-contact-us-button" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/gotomypc-contact" title="Contact Support" class="care-top-navigation__nav-link care-top-navigation__menu-link">Contact Support </a> </li> <li class="hidden-xs hidden-sm hidden-md service-status-link-li" role="menuitem" > <a class="care-top-navigation__nav-link care-top-navigation__service-status service-status-link" target="_blank" data-wa-link="" href="https://status.goto.com" title="Stato del servizio" > Stato del servizio <span class="icon-placeholder" title="" data-plannedoutagetext="" data-outagetext="" ></span> </a> </li> <li class="care-top-navigation__dropdown-menu-parent"> <a id="js-care-top-navigation-user-dropdown-opener" class="js-care-top-navigation-user-avatar care-top-navigation__user-avatar" href="#" title="Accedi" data-toggle="dropdown" role="button" aria-haspopup="true" aria-expanded="false" data-test="navbar-topright-links1" data-wa-link="" > <img id="js-desktop-avatar" class="dropdown-avatar hidden-xs hidden-sm hidden-md" src="/assets/images/care/topnav/default-user-avatar.jpg" alt="User Avatar" /> <img id="js-mobile-avatar" class="dropdown-avatar hidden-lg" src="/assets/images/care/topnav/icon-hamburger.svg" alt="User Avatar" /> </a> <ul id="js-care-top-navigation-user-dropdown" class="care-top-navigation__user-menu care-top-navigation__dropdown-menu" role="menu" aria-labelledby="js-care-top-navigation-user-avatar" > <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated is-visible-no-auth-configured"> <div class="care-top-navigation__mobile-header"> <a class="care-top-navigation__logo" href="https://support.goto.com/it/" title="Support" data-wa-link="" > <img src="https://assets.cdngetgo.com/33/bf/fd5cee6e43df92618e9683d9056c/goto-logo-black-yellow-h24px.svg" alt /> <span>Support</span> </a> <button id="js-care-top-navigation-mobile-close" type="button" > <i class="icon icon-close"></i> </button> </div> </li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated is-visible-no-auth-configured care-top-navigation__divider"></li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/gotomypc-contact" title="Contact Support" class="care-top-navigation__nav-link care-top-navigation__menu-link">Contact Support </a> </li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated"> <a class="care-top-navigation__nav-link care-top-navigation__menu-link" href="https://support.goto.com/" title="Browse Products" data-wa-link="" > Browse Products </a> </li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated" role="menuitem" > <a class="care-top-navigation__nav-link care-top-navigation__service-status service-status-link is-dropdown" target="_blank" data-wa-link="" href="https://status.goto.com" title="Stato del servizio" > Stato del servizio <span class="icon-placeholder" title="" data-plannedoutagetext="" data-outagetext="" ></span> </a> </li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated" role="menuitem" > <a data-wa-link="" href="https://link.gotomypc.com/community-top-nav" title="Community" class="care-top-navigation__nav-link" target="_blank">Community </a> </li> <li class="is-visible-non-authenticated" role="menuitem" > <a id="js-care-top-navigation-sign-in" class="care-top-navigation__menu-link" href="#" title="Accedi" data-wa-link="" > Accedi </a> </li> <li class="hidden-lg care-top-navigation__divider"></li> <li class="hidden-lg"> <div class="js-care-top-navigation-user-avatar care-top-navigation__user-avatar care-top-navigation__user-avatar--mobile care-top-navigation__menu-link" title="Accedi" > <img id="js-dropdown-user-avatar" src="/assets/images/care/topnav/default-user-avatar.jpg" alt="User Avatar" /> <span></span> </div> </li> <li role="menuitem"> <a class="care-top-navigation__menu-link" href="https://link.goto.com/help-myaccount" title="Account personale" data-wa-link="" > <i class="icon icon-person-outline"></i> <span>Account personale</span> </a> </li> <li role="menuitem"> <a class="care-top-navigation__menu-link" href="https://link.goto.com/personal_info" title="Informazioni personali" data-wa-link="" > <i class="icon icon-account-box"></i> <span>Informazioni personali</span> </a> </li> <li role="menuitem"> <a class="care-top-navigation__menu-link" href="https://link.goto.com/sign_in_security" title="Accesso e sicurezza" data-wa-link="" > <i class="icon icon-lock"></i> <span>Accesso e sicurezza</span> </a> </li> <li id="js-care-top-navigation-products-divider" class="care-top-navigation__divider" role="separator" ></li> <li class="is-hidden" role="menuitem" > <a id="js-care-top-navigation-account-admin" class="care-top-navigation__menu-link" href="https://link.goto.com/myaccount-ext-admin" title="Centro di amministrazione" data-wa-link="" > <i class="icon icon-people-alt"></i> <span>Centro di amministrazione</span> </a> </li> <li class="is-hidden" role="menuitem" > <a id="js-care-top-navigation-billing-admin" class="care-top-navigation__menu-link" href="" title="Centro di fatturazione" data-wa-link="" > <i class="icon icon-cash-multiple"></i> <span>Centro di fatturazione</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/myaccount-g2c" class="js-care-top-navigation-product-link care-top-navigation__menu-link jive gotoconnect goto_connect_v2" id="prod-connect" target="_blank" title="GoTo Connect personale"><i class="care-top-navigation__product-logo goto_connect_v2"></i><span>GoTo Connect personale</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-g2m" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2m goto_meeting_v2" id="prod-meeting" target="_blank" title="Riunioni personali"><i class="care-top-navigation__product-logo goto_meeting_v2"></i><span>Riunioni personali</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-g2w" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2w goto_webinar_v2" id="prod-webinar" target="_blank" title="Webinar personali"><i class="care-top-navigation__product-logo goto_webinar_v2"></i><span>Webinar personali</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-g2t" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2t goto_training_v2" id="prod-training" target="_blank" title="Formazione pianificata"><i class="care-top-navigation__product-logo goto_training_v2"></i><span>Formazione pianificata</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-OV" class="js-care-top-navigation-product-link care-top-navigation__menu-link openvoice openvoice" id="prod-openvoice" target="_blank" title="Conferenze personali"><i class="care-top-navigation__product-logo openvoice"></i><span>Conferenze personali</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link joinme" id="prod-joinme" target="_blank" title><i class="care-top-navigation__product-logo joinme"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link GH grasshopper" id="prod-grasshopper" target="_blank" title><i class="care-top-navigation__product-logo grasshopper"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://console.gotoresolve.com" class="js-care-top-navigation-product-link care-top-navigation__menu-link gotoresolve goto_resolve_v2" id="prod-resolve" target="_blank" title="Le mie risoluzioni"><i class="care-top-navigation__product-logo goto_resolve_v2"></i><span>Le mie risoluzioni</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/sign-in-mdm" class="js-care-top-navigation-product-link care-top-navigation__menu-link goto_resolve_mdm goto_resolve_mdm" id="prod-resolve-mdm" target="_blank" title="My Mobile Devices"><i class="care-top-navigation__product-logo goto_resolve_mdm"></i><span>My Mobile Devices</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link pro" id="prod-pro" target="_blank" title><i class="care-top-navigation__product-logo pro"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link central" id="prod-central" target="_blank" title><i class="care-top-navigation__product-logo central"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link rescue" id="prod-rescue" target="_blank" title><i class="care-top-navigation__product-logo rescue"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link rescue_live_guide" id="prod-rescue-live-guide" target="_blank" title><i class="care-top-navigation__product-logo rescue_live_guide"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link rescue_live_lens" id="prod-livelens" target="_blank" title><i class="care-top-navigation__product-logo rescue_live_lens"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link g2p gotomypc" id="prod-gotomypc" target="_blank" title><i class="care-top-navigation__product-logo gotomypc"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-g2ars" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2ars gotoassist_remote_support_4" id="prod-gotoassist-remote-support" target="_blank" title="Sessioni personali"><i class="care-top-navigation__product-logo gotoassist_remote_support_4"></i><span>Sessioni personali</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link g2ars gotoassist_remote_support_v5" id="prod-remote-support" target="_blank" title="Sessioni personali"><i class="care-top-navigation__product-logo gotoassist_remote_support_v5"></i><span>Sessioni personali</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/myaccount-g2asd" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2asd gotoassist_service_desk" id="prod-gotoassist-service-desk" target="_blank" title="Incidenti personali"><i class="care-top-navigation__product-logo gotoassist_service_desk"></i><span>Incidenti personali</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link g2ac gotoassist_corporate" id="prod-gotoassist-corporate" target="_blank" title><i class="care-top-navigation__product-logo gotoassist_corporate"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link hamachi" id="prod-hamachi" target="_blank" title><i class="care-top-navigation__product-logo hamachi"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link remotelyanywhere" id="prod-remotelyanywhere" target="_blank" title><i class="care-top-navigation__product-logo remotelyanywhere"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link " id="prod-partner" target="_blank" title><i class="care-top-navigation__product-logo "></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link external_admin" id="prod-unified-admin-center" target="_blank" title><i class="care-top-navigation__product-logo external_admin"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link miradore " id="prod-miradore" target="_blank" title><i class="care-top-navigation__product-logo "></i><span></span> </a> </li> <li class="care-top-navigation__divider" role="separator" ></li> <li role="menuitem"> <a id="js-care-top-navigation-sign-out" class="care-top-navigation__menu-link" href="#" title="Esci" data-wa-link="" > <i class="icon icon-logout"></i> <span>Esci</span> </a> </li> </ul> </li> </ul> </nav> </header> <section class="CoveoSearchInterface care-homepage-search-section care-search-hero-section js-coveo-search-widget " data-design="new" style="display: none;"> <div class=""> <img src="https://assets.cdngetgo.com/ec/9b/7415e1f14ae29fbc00c1797be104/gotomypc-heroimage.png" class="care-homepage-search-hero-image-product "> </div> <div class="container care-homepage-search product"> <div class="care-search-wrapper"> <div class="care-coveo-homepage-search__prodIcon "> <img src="" alt="product icon" class="search-product-icon " /> </div> <h1 class="care-banner-heading hide" id="js-logged-out-heading">Hi! We are here to help you. </h1> <h1 class="care-banner-heading hide" id="js-logged-in-heading">Hi {name}! We are here to help you. </h1> <h2>Type your question here, or browse topics below to view answers or reach a support agent.</h2> </div> <div class="care-search" id="care-homepage-search-container"> <div class="care-popular-topics"> <span>Popular topics: </span> <div class="care-popular-topics__links"> <a data-wa-link="" href title="Connection troubleshooting" target="_blank">Connection troubleshooting </a><a data-wa-link="" href title="Multiple monitors" target="_blank">Multiple monitors </a><a data-wa-link="" href="https://youtu.be/nRHW6otbbDs" title="Video: Install GoToMyPC">Video: Install GoToMyPC </a><a data-wa-link="" href title="Leave a review on TrustRadius and get free GoToMyPC" target="_blank">Leave a review on TrustRadius and get free GoToMyPC </a><a data-wa-link="" href="https://link.goto.com/69n" title="GoToMyPC Billing Guide" target="_blank">GoToMyPC Billing Guide </a> </div> </div> </div> </div> <div class="CoveoAnalytics" data-search-hub='Brightspot search'></div> <div class="coveo-search-section" id="care-search-container"> <div class="CoveoSearchbox" data-placeholder="Type your question here to search" data-query-suggest-character-threshold="1"></div> </div> </section> <section data-section="careCardsAndWidgets" class="col-xs-12 careCardsAndWidgets" data-apiurl="/ajax/careCreateTicket.jsp" data-errortext="Error! Please try again in some time." data-submissiontext="Thank you! Your submission has been received." data-browse-tree-link="/it/gotomypc/help" data-browse-tree-text="" data-nocontentstring="Siamo spiacenti, in inglese non esistono articoli per questo argomento" data-numberofvisiblearticlesinwidget="5" data-maxnumberofarticlesinwidget="20" > <div id="js-coveo-care-cards-and-widgets" class="is-hidden CoveoSearchInterface" ></div> <div class="careCardsAndWidgets__selected-text"> <h3>Or explore one of these areas to get started!</h3> </div> <div class="col-xs-12"> <div class="col-xs-12 careCardsAndWidgets__tabs"> <ul class="col-xs-12 careCardsAndWidgets__tabs__list gotomypc"> <li class="careCardsAndWidgets__tabs__selected"> <span class="careCardsAndWidgets__tabs__selected__text"> </span> <span><i class="togo-icon togo-icon-chevron"></i></span> </li> <li class="careCardsAndWidgets__tabs__list__item "> <a href="" data-wa-link="" data-content-link="true" data-tabid="gtp_fundamentals" data-tabname="Get started" > Get started <div class="border-line"> <span></span> </div> </a> </li> <li class="careCardsAndWidgets__tabs__list__item "> <a href="" data-wa-link="" data-content-link="true" data-tabid="gtp_features" data-tabname="Explore features" > Explore features <div class="border-line"> <span></span> </div> </a> </li> <li class="careCardsAndWidgets__tabs__list__item "> <a href="" data-wa-link="" data-content-link="true" data-tabid="gtp_troubleshoot" data-tabname="Troubleshoot and FAQ" > Troubleshoot and FAQ <div class="border-line"> <span></span> </div> </a> </li> </ul> </div> </div> <div class="row careCardsAndWidgets__cards" data-knowledgeBase="" data-knowledgebasename="" data-tabid="" > <ul class="col-xs-12"> </ul> </div> <div class="row careCardsAndWidgets__widgets"> </div> <div class="row careCardsAndWidgets__cards careCardsAndWidgets__tabs__parent" data-tabid="gtp_fundamentals"> <ul class="col-xs-12"> <li class="col-xs-12 careCardsAndWidgets__card" data-id="0000018d_7b79_dcad_adcf_fffb186b0000" tabindex="0" data-cardname="Fundamentals" aria-label="Fundamentals" data-browsetree="/it/gotomypc/help#__browse-tree-title-get-started--fundamentals"> <a href="" data-wa-link="" data-content-link="true" tabindex="-1" title="Fundamentals"> <img src="https://assets.cdngetgo.com/dims4/default/916b153/2147483647/thumbnail/108x108%3E/quality/90/?url=https%3A%2F%2Fassets.cdngetgo.com%2F84%2F9a%2F89f2f0fa429794506411346d17e7%2Fworkingwgotomypc.png" alt="Get Started icon" /> </a> <h3 class="heading">Fundamentals</h3> <p class="subHeading">Learn about GoToMyPC and GoTo</p> </li> <div class="col-xs-12 careCardsAndWidgets__widget mobileWidget" data-id="0000018d_7b79_dcad_adcf_fffb186b0000"> <div class="col-xs-12 col-md-3 careCardsAndWidgets__widget__navbar care-left-bar dropdown"> <ul class="row care-left-bar__list"> <li class="selected"> <span class="active-text"></span> <span><i class="togo-icon togo-icon-chevron flip-icon"></i></span> </li> </ul> </div> <div class="col-xs-12 col-md-9 careCardsAndWidgets__widget__navbar__widgets care-left-bar-widgets"> <div class="js-care-cards-and-widgets-loader care-spinner-wrapper"> <div class="care-spinner"></div> </div> <div class="careCardsAndWidgets__widgets-wrapper"> <div class="cac__article" data-parentid="0000018d_7b79_dcad_adcf_fffb186b0000"> <h3></h3> <div class="js-cac-article-container cac__article__container"></div> <div class="cac__article__more js-cac-more hide"> <button title="" aria-label=""></button> </div> </div> <div class="careCardsAndWidgets__widget__more"> <button title="" aria-label=""></button> </div> <div class="col-xs-12 careCardsAndWidgets__widget__videos hide"></div> </div> </div> </div> <li class="col-xs-12 careCardsAndWidgets__card" data-id="0000018d_7b81_dcad_adcf_ffabbe1e0000" tabindex="0" data-cardname="Install GoToMyPC" aria-label="Install GoToMyPC" data-browsetree="/it/gotomypc/help#__browse-tree-title-get-started--install-gotomypc"> <a href="" data-wa-link="" data-content-link="true" tabindex="-1" title="Install GoToMyPC"> <img src="https://assets.cdngetgo.com/dims4/default/704604f/2147483647/thumbnail/108x108%3E/quality/90/?url=https%3A%2F%2Fassets.cdngetgo.com%2Fe9%2F48%2F014cc5fe43a1886d176113ec8933%2Finstall-gotomypc.png" alt="Install icon" /> </a> <h3 class="heading">Install GoToMyPC</h3> <p class="subHeading">Learn how to install and update GoToMyPC</p> </li> <div class="col-xs-12 careCardsAndWidgets__widget mobileWidget" data-id="0000018d_7b81_dcad_adcf_ffabbe1e0000"> <div class="col-xs-12 col-md-3 careCardsAndWidgets__widget__navbar care-left-bar dropdown"> <ul class="row care-left-bar__list"> <li class="selected"> <span class="active-text"></span> <span><i class="togo-icon togo-icon-chevron flip-icon"></i></span> </li> </ul> </div> <div class="col-xs-12 col-md-9 careCardsAndWidgets__widget__navbar__widgets care-left-bar-widgets"> <div class="js-care-cards-and-widgets-loader care-spinner-wrapper"> <div class="care-spinner"></div> </div> <div class="careCardsAndWidgets__widgets-wrapper"> <div class="cac__article" data-parentid="0000018d_7b81_dcad_adcf_ffabbe1e0000"> <h3></h3> <div class="js-cac-article-container cac__article__container"></div> <div class="cac__article__more js-cac-more hide"> <button title="" aria-label=""></button> </div> </div> <div class="careCardsAndWidgets__widget__more"> <button title="" aria-label=""></button> </div> <div class="col-xs-12 careCardsAndWidgets__widget__videos hide"></div> </div> </div> </div> <li class="col-xs-12 careCardsAndWidgets__card text-left" data-id=""> <h3 class="heading">Resources</h3> <hr> <a data-wa-link="" href title="What's new" target="_blank">What's new </a> <a data-wa-link="" href="https://www.gotomypc.com/members/login.tmpl" title="Log in" target="_blank">Log in </a> <a data-wa-link="" href="https://community.logmein.com/t5/GoToMyPC/ct-p/GoToMyPC" title="Customer Community" target="_blank">Customer Community </a> <a data-wa-link="" href="https://get.gotomypc.com/resource-center" title="Resource Center " target="_blank">Resource Center </a> <a data-wa-link="" href="https://youtube.com/playlist?list=PL7mk4k09vo_SnCXsQ-RdXl2m2UpNsI-X3" title="Videos" target="_blank">Videos </a> </li> </ul> </div> <div class="row careCardsAndWidgets__widgets"> <div class="col-xs-12 careCardsAndWidgets__widget desktopWidget" data-id="desktop-0000018d_7b79_dcad_adcf_fffb186b0000"> <div class="col-xs-12 col-md-3 careCardsAndWidgets__widget__navbar care-left-bar dropdown"> <ul class="row care-left-bar__list"> <li class="selected"> <span class="active-text"></span> <span><i class="togo-icon togo-icon-chevron flip-icon"></i></span> </li> </ul> </div> <div class="col-xs-12 col-md-9 careCardsAndWidgets__widget__navbar__widgets care-left-bar-widgets"> <div class="js-care-cards-and-widgets-loader care-spinner-wrapper"> <div class="care-spinner"></div> </div> <div class="careCardsAndWidgets__widgets-wrapper"> <div class="cac__article" data-parentid="0000018d_7b79_dcad_adcf_fffb186b0000"> <h3></h3> <div class="js-cac-article-container cac__article__container"></div> <div class="cac__article__more js-cac-more hide"> <button title="" aria-label=""></button> </div> </div> <div class="careCardsAndWidgets__widget__more"> <button title="" aria-label=""></button> </div> <div class="col-xs-12 careCardsAndWidgets__widget__videos hide"></div> </div> </div> </div> <div class="col-xs-12 careCardsAndWidgets__widget desktopWidget" data-id="desktop-0000018d_7b81_dcad_adcf_ffabbe1e0000"> <div class="col-xs-12 col-md-3 careCardsAndWidgets__widget__navbar care-left-bar dropdown"> <ul class="row care-left-bar__list"> <li class="selected"> <span class="active-text"></span> <span><i class="togo-icon togo-icon-chevron flip-icon"></i></span> </li> </ul> </div> <div class="col-xs-12 col-md-9 careCardsAndWidgets__widget__navbar__widgets care-left-bar-widgets"> <div class="js-care-cards-and-widgets-loader care-spinner-wrapper"> <div class="care-spinner"></div> </div> <div class="careCardsAndWidgets__widgets-wrapper"> <div class="cac__article" data-parentid="0000018d_7b81_dcad_adcf_ffabbe1e0000"> <h3></h3> <div class="js-cac-article-container cac__article__container"></div> <div class="cac__article__more js-cac-more hide"> <button title="" aria-label=""></button> </div> </div> <div class="careCardsAndWidgets__widget__more"> <button title="" aria-label=""></button> </div> <div class="col-xs-12 careCardsAndWidgets__widget__videos hide"></div> </div> </div> </div> </div> <div class="row careCardsAndWidgets__cards careCardsAndWidgets__tabs__parent" data-tabid="gtp_features"> <ul class="col-xs-12"> <li class="col-xs-12 careCardsAndWidgets__card" data-id="0000018d_7b83_dcad_adcf_ffaba6400000" tabindex="0" data-cardname="GoToMyPC account" aria-label="GoToMyPC account" data-browsetree="/it/gotomypc/help#__browse-tree-title-explore-features--gotomypc-account"> <a href="" data-wa-link="" data-content-link="true" tabindex="-1" title="GoToMyPC account"> <img src="https://assets.cdngetgo.com/dims4/default/14ab063/2147483647/thumbnail/108x108%3E/quality/90/?url=https%3A%2F%2Fassets.cdngetgo.com%2F08%2F07%2F46921bfc482fa6ad9fd76a125315%2Fmypcaccount-and-billing.png" alt="Account icon" /> </a> <h3 class="heading">GoToMyPC account</h3> <p class="subHeading">Set up your account and billing settings</p> </li> <div class="col-xs-12 careCardsAndWidgets__widget mobileWidget" data-id="0000018d_7b83_dcad_adcf_ffaba6400000"> <div class="col-xs-12 col-md-3 careCardsAndWidgets__widget__navbar care-left-bar dropdown"> <ul class="row care-left-bar__list"> <li class="selected"> <span class="active-text"></span> <span><i class="togo-icon togo-icon-chevron flip-icon"></i></span> </li> </ul> </div> <div class="col-xs-12 col-md-9 careCardsAndWidgets__widget__navbar__widgets care-left-bar-widgets"> <div class="js-care-cards-and-widgets-loader care-spinner-wrapper"> <div class="care-spinner"></div> </div> <div class="careCardsAndWidgets__widgets-wrapper"> <div class="cac__article" data-parentid="0000018d_7b83_dcad_adcf_ffaba6400000"> <h3></h3> <div class="js-cac-article-container cac__article__container"></div> <div class="cac__article__more js-cac-more hide"> <button title="" aria-label=""></button> </div> </div> <div class="careCardsAndWidgets__widget__more"> <button title="" aria-label=""></button> </div> <div class="col-xs-12 careCardsAndWidgets__widget__videos hide"></div> </div> </div> </div> <li class="col-xs-12 careCardsAndWidgets__card" data-id="0000018d_7b85_dcad_adcf_ffaf16640000" tabindex="0" data-cardname="Working with GoToMyPC" aria-label="Working with GoToMyPC" data-browsetree="/it/gotomypc/help#__browse-tree-title-explore-features--working-with-gotomypc"> <a href="" data-wa-link="" data-content-link="true" tabindex="-1" title="Working with GoToMyPC"> <img src="https://assets.cdngetgo.com/dims4/default/916b153/2147483647/thumbnail/108x108%3E/quality/90/?url=https%3A%2F%2Fassets.cdngetgo.com%2F84%2F9a%2F89f2f0fa429794506411346d17e7%2Fworkingwgotomypc.png" alt="Get Started icon" /> </a> <h3 class="heading">Working with GoToMyPC</h3> <p class="subHeading">Learn how to use features and tools</p> </li> <div class="col-xs-12 careCardsAndWidgets__widget mobileWidget" data-id="0000018d_7b85_dcad_adcf_ffaf16640000"> <div class="col-xs-12 col-md-3 careCardsAndWidgets__widget__navbar care-left-bar dropdown"> <ul class="row care-left-bar__list"> <li class="selected"> <span class="active-text"></span> <span><i class="togo-icon togo-icon-chevron flip-icon"></i></span> </li> </ul> </div> <div class="col-xs-12 col-md-9 careCardsAndWidgets__widget__navbar__widgets care-left-bar-widgets"> <div class="js-care-cards-and-widgets-loader care-spinner-wrapper"> <div class="care-spinner"></div> </div> <div class="careCardsAndWidgets__widgets-wrapper"> <div class="cac__article" data-parentid="0000018d_7b85_dcad_adcf_ffaf16640000"> <h3></h3> <div class="js-cac-article-container cac__article__container"></div> <div class="cac__article__more js-cac-more hide"> <button title="" aria-label=""></button> </div> </div> <div class="careCardsAndWidgets__widget__more"> <button title="" aria-label=""></button> </div> <div class="col-xs-12 careCardsAndWidgets__widget__videos hide"></div> </div> </div> </div> <li class="col-xs-12 careCardsAndWidgets__card" data-id="0000018d_7b85_dcad_adcf_ffafb7a00000" tabindex="0" data-cardname="Client and mobile app" aria-label="Client and mobile app" data-browsetree="/it/gotomypc/help#__browse-tree-title-explore-features--client-and-mobile-app"> <a href="" data-wa-link="" data-content-link="true" tabindex="-1" title="Client and mobile app"> <img src="https://assets.cdngetgo.com/dims4/default/c862aa7/2147483647/thumbnail/108x108%3E/quality/90/?url=https%3A%2F%2Fassets.cdngetgo.com%2Fb0%2Fa2%2F6ed7cc36442e97a5194b109d90d8%2Fclient-and-mobile-app.png" alt="Device icon" /> </a> <h3 class="heading">Client and mobile app</h3> <p class="subHeading">Learn how to use the client and mobile apps</p> </li> <div class="col-xs-12 careCardsAndWidgets__widget mobileWidget" data-id="0000018d_7b85_dcad_adcf_ffafb7a00000"> <div class="col-xs-12 col-md-3 careCardsAndWidgets__widget__navbar care-left-bar dropdown"> <ul class="row care-left-bar__list"> <li class="selected"> <span class="active-text"></span> <span><i class="togo-icon togo-icon-chevron flip-icon"></i></span> </li> </ul> </div> <div class="col-xs-12 col-md-9 careCardsAndWidgets__widget__navbar__widgets care-left-bar-widgets"> <div class="js-care-cards-and-widgets-loader care-spinner-wrapper"> <div class="care-spinner"></div> </div> <div class="careCardsAndWidgets__widgets-wrapper"> <div class="cac__article" data-parentid="0000018d_7b85_dcad_adcf_ffafb7a00000"> <h3></h3> <div class="js-cac-article-container cac__article__container"></div> <div class="cac__article__more js-cac-more hide"> <button title="" aria-label=""></button> </div> </div> <div class="careCardsAndWidgets__widget__more"> <button title="" aria-label=""></button> </div> <div class="col-xs-12 careCardsAndWidgets__widget__videos hide"></div> </div> </div> </div> <li class="col-xs-12 careCardsAndWidgets__card text-left" data-id=""> <h3 class="heading">Resources</h3> <hr> <a data-wa-link="" href title="What's new" target="_blank">What's new </a> <a data-wa-link="" href="https://www.gotomypc.com/members/login.tmpl" title="Log in" target="_blank">Log in </a> <a data-wa-link="" href="https://community.logmein.com/t5/GoToMyPC/ct-p/GoToMyPC" title="Customer Community" target="_blank">Customer Community </a> <a data-wa-link="" href="https://get.gotomypc.com/resource-center" title="Resource Center " target="_blank">Resource Center </a> <a data-wa-link="" href="https://youtube.com/playlist?list=PL7mk4k09vo_SnCXsQ-RdXl2m2UpNsI-X3" title="Videos" target="_blank">Videos </a> </li> </ul> </div> <div class="row careCardsAndWidgets__widgets"> <div class="col-xs-12 careCardsAndWidgets__widget desktopWidget" data-id="desktop-0000018d_7b83_dcad_adcf_ffaba6400000"> <div class="col-xs-12 col-md-3 careCardsAndWidgets__widget__navbar care-left-bar dropdown"> <ul class="row care-left-bar__list"> <li class="selected"> <span class="active-text"></span> <span><i class="togo-icon togo-icon-chevron flip-icon"></i></span> </li> </ul> </div> <div class="col-xs-12 col-md-9 careCardsAndWidgets__widget__navbar__widgets care-left-bar-widgets"> <div class="js-care-cards-and-widgets-loader care-spinner-wrapper"> <div class="care-spinner"></div> </div> <div class="careCardsAndWidgets__widgets-wrapper"> <div class="cac__article" data-parentid="0000018d_7b83_dcad_adcf_ffaba6400000"> <h3></h3> <div class="js-cac-article-container cac__article__container"></div> <div class="cac__article__more js-cac-more hide"> <button title="" aria-label=""></button> </div> </div> <div class="careCardsAndWidgets__widget__more"> <button title="" aria-label=""></button> </div> <div class="col-xs-12 careCardsAndWidgets__widget__videos hide"></div> </div> </div> </div> <div class="col-xs-12 careCardsAndWidgets__widget desktopWidget" data-id="desktop-0000018d_7b85_dcad_adcf_ffaf16640000"> <div class="col-xs-12 col-md-3 careCardsAndWidgets__widget__navbar care-left-bar dropdown"> <ul class="row care-left-bar__list"> <li class="selected"> <span class="active-text"></span> <span><i class="togo-icon togo-icon-chevron flip-icon"></i></span> </li> </ul> </div> <div class="col-xs-12 col-md-9 careCardsAndWidgets__widget__navbar__widgets care-left-bar-widgets"> <div class="js-care-cards-and-widgets-loader care-spinner-wrapper"> <div class="care-spinner"></div> </div> <div class="careCardsAndWidgets__widgets-wrapper"> <div class="cac__article" data-parentid="0000018d_7b85_dcad_adcf_ffaf16640000"> <h3></h3> <div class="js-cac-article-container cac__article__container"></div> <div class="cac__article__more js-cac-more hide"> <button title="" aria-label=""></button> </div> </div> <div class="careCardsAndWidgets__widget__more"> <button title="" aria-label=""></button> </div> <div class="col-xs-12 careCardsAndWidgets__widget__videos hide"></div> </div> </div> </div> <div class="col-xs-12 careCardsAndWidgets__widget desktopWidget" data-id="desktop-0000018d_7b85_dcad_adcf_ffafb7a00000"> <div class="col-xs-12 col-md-3 careCardsAndWidgets__widget__navbar care-left-bar dropdown"> <ul class="row care-left-bar__list"> <li class="selected"> <span class="active-text"></span> <span><i class="togo-icon togo-icon-chevron flip-icon"></i></span> </li> </ul> </div> <div class="col-xs-12 col-md-9 careCardsAndWidgets__widget__navbar__widgets care-left-bar-widgets"> <div class="js-care-cards-and-widgets-loader care-spinner-wrapper"> <div class="care-spinner"></div> </div> <div class="careCardsAndWidgets__widgets-wrapper"> <div class="cac__article" data-parentid="0000018d_7b85_dcad_adcf_ffafb7a00000"> <h3></h3> <div class="js-cac-article-container cac__article__container"></div> <div class="cac__article__more js-cac-more hide"> <button title="" aria-label=""></button> </div> </div> <div class="careCardsAndWidgets__widget__more"> <button title="" aria-label=""></button> </div> <div class="col-xs-12 careCardsAndWidgets__widget__videos hide"></div> </div> </div> </div> </div> <div class="row careCardsAndWidgets__cards careCardsAndWidgets__tabs__parent" data-tabid="gtp_troubleshoot"> <ul class="col-xs-12"> <li class="col-xs-12 careCardsAndWidgets__card" data-id="0000018d_7b89_dcad_adcf_ffab542d0000" tabindex="0" data-cardname="Account and connection issues" aria-label="Account and connection issues" data-browsetree="/it/gotomypc/help#__browse-tree-title-troubleshoot-and-faq--account-and-connection-issues"> <a href="" data-wa-link="" data-content-link="true" tabindex="-1" title="Account and connection issues"> <img src="https://assets.cdngetgo.com/dims4/default/14ab063/2147483647/thumbnail/108x108%3E/quality/90/?url=https%3A%2F%2Fassets.cdngetgo.com%2F08%2F07%2F46921bfc482fa6ad9fd76a125315%2Fmypcaccount-and-billing.png" alt="Account icon" /> </a> <h3 class="heading">Account and connection issues</h3> <p class="subHeading">Troubleshoot your account and connectivity issues</p> </li> <div class="col-xs-12 careCardsAndWidgets__widget mobileWidget" data-id="0000018d_7b89_dcad_adcf_ffab542d0000"> <div class="col-xs-12 col-md-3 careCardsAndWidgets__widget__navbar care-left-bar dropdown"> <ul class="row care-left-bar__list"> <li class="selected"> <span class="active-text"></span> <span><i class="togo-icon togo-icon-chevron flip-icon"></i></span> </li> </ul> </div> <div class="col-xs-12 col-md-9 careCardsAndWidgets__widget__navbar__widgets care-left-bar-widgets"> <div class="js-care-cards-and-widgets-loader care-spinner-wrapper"> <div class="care-spinner"></div> </div> <div class="careCardsAndWidgets__widgets-wrapper"> <div class="cac__article" data-parentid="0000018d_7b89_dcad_adcf_ffab542d0000"> <h3></h3> <div class="js-cac-article-container cac__article__container"></div> <div class="cac__article__more js-cac-more hide"> <button title="" aria-label=""></button> </div> </div> <div class="careCardsAndWidgets__widget__more"> <button title="" aria-label=""></button> </div> <div class="col-xs-12 careCardsAndWidgets__widget__videos hide"></div> </div> </div> </div> <li class="col-xs-12 careCardsAndWidgets__card" data-id="0000018d_7b8f_d956_a9ed_7fdf2cb70000" tabindex="0" data-cardname="Remote printing and sound issues" aria-label="Remote printing and sound issues" data-browsetree="/it/gotomypc/help#__browse-tree-title-troubleshoot-and-faq--remote-printing-and-sound-issues"> <a href="" data-wa-link="" data-content-link="true" tabindex="-1" title="Remote printing and sound issues"> <img src="https://assets.cdngetgo.com/dims4/default/96299ef/2147483647/thumbnail/108x108%3E/quality/90/?url=https%3A%2F%2Fassets.cdngetgo.com%2F45%2F9c%2Fba5ea38c49b492b6bc2032f2de04%2Fremote-printing.png" alt="Printing icon" /> </a> <h3 class="heading">Remote printing and sound issues</h3> <p class="subHeading">Review common printing and sound questions</p> </li> <div class="col-xs-12 careCardsAndWidgets__widget mobileWidget" data-id="0000018d_7b8f_d956_a9ed_7fdf2cb70000"> <div class="col-xs-12 col-md-3 careCardsAndWidgets__widget__navbar care-left-bar dropdown"> <ul class="row care-left-bar__list"> <li class="selected"> <span class="active-text"></span> <span><i class="togo-icon togo-icon-chevron flip-icon"></i></span> </li> </ul> </div> <div class="col-xs-12 col-md-9 careCardsAndWidgets__widget__navbar__widgets care-left-bar-widgets"> <div class="js-care-cards-and-widgets-loader care-spinner-wrapper"> <div class="care-spinner"></div> </div> <div class="careCardsAndWidgets__widgets-wrapper"> <div class="cac__article" data-parentid="0000018d_7b8f_d956_a9ed_7fdf2cb70000"> <h3></h3> <div class="js-cac-article-container cac__article__container"></div> <div class="cac__article__more js-cac-more hide"> <button title="" aria-label=""></button> </div> </div> <div class="careCardsAndWidgets__widget__more"> <button title="" aria-label=""></button> </div> <div class="col-xs-12 careCardsAndWidgets__widget__videos hide"></div> </div> </div> </div> <li class="col-xs-12 careCardsAndWidgets__card" data-id="0000018d_80fc_dcad_adcf_84fee46c0000" tabindex="0" data-cardname="Firewall issues and FAQ" aria-label="Firewall issues and FAQ" data-browsetree="/it/gotomypc/help#__browse-tree-title-troubleshoot-and-faq--firewall-issues-and-faq"> <a href="" data-wa-link="" data-content-link="true" tabindex="-1" title="Firewall issues and FAQ"> <img src="https://assets.cdngetgo.com/dims4/default/7e5dcd5/2147483647/thumbnail/108x108%3E/quality/90/?url=https%3A%2F%2Fassets.cdngetgo.com%2F78%2F54%2F445f1c124d3ea3f9fda6a923e44f%2Ffirewall-issues.png" alt="Firewall icon" /> </a> <h3 class="heading">Firewall issues and FAQ</h3> <p class="subHeading">Set up your firewall and review FAQs</p> </li> <div class="col-xs-12 careCardsAndWidgets__widget mobileWidget" data-id="0000018d_80fc_dcad_adcf_84fee46c0000"> <div class="col-xs-12 col-md-3 careCardsAndWidgets__widget__navbar care-left-bar dropdown"> <ul class="row care-left-bar__list"> <li class="selected"> <span class="active-text"></span> <span><i class="togo-icon togo-icon-chevron flip-icon"></i></span> </li> </ul> </div> <div class="col-xs-12 col-md-9 careCardsAndWidgets__widget__navbar__widgets care-left-bar-widgets"> <div class="js-care-cards-and-widgets-loader care-spinner-wrapper"> <div class="care-spinner"></div> </div> <div class="careCardsAndWidgets__widgets-wrapper"> <div class="cac__article" data-parentid="0000018d_80fc_dcad_adcf_84fee46c0000"> <h3></h3> <div class="js-cac-article-container cac__article__container"></div> <div class="cac__article__more js-cac-more hide"> <button title="" aria-label=""></button> </div> </div> <div class="careCardsAndWidgets__widget__more"> <button title="" aria-label=""></button> </div> <div class="col-xs-12 careCardsAndWidgets__widget__videos hide"></div> </div> </div> </div> <li class="col-xs-12 careCardsAndWidgets__card text-left" data-id=""> <h3 class="heading">Resources</h3> <hr> <a data-wa-link="" href title="What's new" target="_blank">What's new </a> <a data-wa-link="" href="https://www.gotomypc.com/members/login.tmpl" title="Log in" target="_blank">Log in </a> <a data-wa-link="" href="https://community.logmein.com/t5/GoToMyPC/ct-p/GoToMyPC" title="Customer Community" target="_blank">Customer Community </a> <a data-wa-link="" href="https://get.gotomypc.com/resource-center" title="Resource Center " target="_blank">Resource Center </a> <a data-wa-link="" href="https://youtube.com/playlist?list=PL7mk4k09vo_SnCXsQ-RdXl2m2UpNsI-X3" title="Videos" target="_blank">Videos </a> </li> </ul> </div> <div class="row careCardsAndWidgets__widgets"> <div class="col-xs-12 careCardsAndWidgets__widget desktopWidget" data-id="desktop-0000018d_7b89_dcad_adcf_ffab542d0000"> <div class="col-xs-12 col-md-3 careCardsAndWidgets__widget__navbar care-left-bar dropdown"> <ul class="row care-left-bar__list"> <li class="selected"> <span class="active-text"></span> <span><i class="togo-icon togo-icon-chevron flip-icon"></i></span> </li> </ul> </div> <div class="col-xs-12 col-md-9 careCardsAndWidgets__widget__navbar__widgets care-left-bar-widgets"> <div class="js-care-cards-and-widgets-loader care-spinner-wrapper"> <div class="care-spinner"></div> </div> <div class="careCardsAndWidgets__widgets-wrapper"> <div class="cac__article" data-parentid="0000018d_7b89_dcad_adcf_ffab542d0000"> <h3></h3> <div class="js-cac-article-container cac__article__container"></div> <div class="cac__article__more js-cac-more hide"> <button title="" aria-label=""></button> </div> </div> <div class="careCardsAndWidgets__widget__more"> <button title="" aria-label=""></button> </div> <div class="col-xs-12 careCardsAndWidgets__widget__videos hide"></div> </div> </div> </div> <div class="col-xs-12 careCardsAndWidgets__widget desktopWidget" data-id="desktop-0000018d_7b8f_d956_a9ed_7fdf2cb70000"> <div class="col-xs-12 col-md-3 careCardsAndWidgets__widget__navbar care-left-bar dropdown"> <ul class="row care-left-bar__list"> <li class="selected"> <span class="active-text"></span> <span><i class="togo-icon togo-icon-chevron flip-icon"></i></span> </li> </ul> </div> <div class="col-xs-12 col-md-9 careCardsAndWidgets__widget__navbar__widgets care-left-bar-widgets"> <div class="js-care-cards-and-widgets-loader 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