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.Button{margin-right:0}.Login__popup__close{position:absolute;right:15px;top:15px;display:-webkit-box;display:-ms-flexbox;display:flex;width:25px;height:25px;background-image:url(/app/themes/liveagent/assets/images/icon-close.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center;cursor:pointer;-webkit-transition:opacity .3s;transition:opacity .3s}.Login__popup__close:active,.Login__popup__close:focus,.Login__popup__close:hover{opacity:.6}.Login__popup.active{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login{padding:0 !important;margin-left:30px !important;-webkit-transition:opacity .3s;transition:opacity .3s}.Button--login:active .tooltip,.Button--login:focus .tooltip,.Button--login:hover .tooltip{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login span{font-size:0}.Button--login span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app .Header{background-color:#fff;background-color:var(--header-background);position:fixed;top:0;z-index:99991;width:100%;height:90px;padding:.9375em 0}#app .Header .wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__logo{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__logo a{display:block;width:100%;height:100%;padding:.9375em .9375em .9375em 0}#app .Header__logo a img{display:block;max-width:8.125em;height:1.875em}#app .Header__items{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--outline{display:-webkit-box;display:-ms-flexbox;display:flex;width:6.25em}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 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Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." class="urlslab-seo-meta-tag"><meta name="twitter:image" content="https://assets.flowhunt.io/screenshots/6259d45ad8373cb8/f09687ba2ab62795/1728940359_1366.webp" class="urlslab-seo-meta-tag"></head> <body class="page-template page-template-template-blog-header page-template-template-blog-header-php page page-id-253476 https://www.liveagent.com/self-service-software/ self-service-software elementor-default elementor-kit-16001"> <div id="app" class="liveagentWeb"> <header class="Header urlslab-skip-keywords urlslab-skip-fragment"> <div class="wrapper"> <div class="Header__logo urlslab-skip-lazy"> <a href="/" title="LiveAgent" hreflang="ro-RO" onover-preload="1"> <img src="https://www.liveagent.ro/app/themes/liveagent/assets/images/logo_liveagent.svg" width="121" height="30" alt="LiveAgent" class="urlslab-skip-lazy" urlslab-id="0"> </a> </div> <div class="Header__items"> <div class="Header__mobile__hamburger"> <span class="line"></span> <span class="line"></span> <span class="line"></span> </div> <div class="Header__navigation"> <div class="menu-header-navigation-2-romanian-container"><ul id="menu-header-navigation-2-romanian" class="nav"><li id="menu-item-454509" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-454509"><a href="#" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO">Produs</a> <ul class="sub-menu"> <li id="menu-item-454511" class="label-overview menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-454511"><a href="#" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO">Prezentare generală</a> <ul class="sub-menu"> <li id="menu-item-970871" class="icn-menu-tour menu-item menu-item-type-custom menu-item-object-custom menu-item-970871"><svg class="icon icon-menu-tour"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-tour"></use></svg><a href="https://www.liveagent.com/tour/" title="Take a tour of LiveAgent and discover all amazing tools and features in our multi-channel help desk app. Try it out today and improve your customer service." hreflang="en-US" onover-preload="1">Faceți un tur<div class="menu-item-description">Prezentare generală a LiveAgent</div></a> <div data-ytid="3zYfDwqNj0U" data-lightbox="youtube" class="Header__navigation__promo" style="" urlslab-lazy-bgimage="https://www.liveagent.ro/app/themes/liveagent/assets/images/tour_video.png"> <div itemscope="" itemtype="https://schema.org/VideoObject" itemprop="video"><meta itemprop="name" content="LiveAgent Product Tour"><meta itemprop="description" content="See LiveAgent from both the agent and customer point of view so you can get a taste of how it is to work with our help desk software. Our video will guide you through basic customization options, live chat implementation, reporting, and more. Having a tool like LiveAgent in your arsenal is the key to improving customer satisfaction and increasing sales. Try LiveAgent today. Our free 14-day trial requires no credit card input. https://www.liveagent.com/trial/ Royalty-free music: https://www.bensound.com/royalty-free-music/track/creative-minds Have any questions? Contact us at https://www.liveagent.com/ Follow us on social media: Instagram: https://www.instagram.com/liveagent/ Facebook: https://www.facebook.com/LiveAgent/ Twitter: https://twitter.com/LiveAgent LinkedIn: https://www.linkedin.com/company/liveagent/"><link itemprop="thumbnailUrl" content="https://i.ytimg.com/vi/3zYfDwqNj0U/sddefault.jpg"><link itemprop="contentUrl" content="https://www.youtube.com/watch?v=3zYfDwqNj0U"><link itemprop="embedUrl" content="https://www.youtube.com/embed/3zYfDwqNj0U"><meta itemprop="duration" content="P0Y0M0DT0H0M145S"><meta itemprop="uploadDate" content="2024-10-14T06:14:32+00:00"></div></div> <script> ( () => { const tourVideo = document.querySelector("li > .Header__navigation__promo"); if(tourVideo) { const parent = tourVideo.closest("li"); parent.insertAdjacentElement("afterend", tourVideo); } } )(); </script></li> </ul> </li> <li id="menu-item-454521" class="label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-454521"><a href="#" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO">Produs</a> <ul class="sub-menu"> <li id="menu-item-970872" class="icn-menu-help-desk menu-item menu-item-type-custom menu-item-object-custom menu-item-970872"><svg class="icon icon-menu-help-desk"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-help-desk"></use></svg><a href="https://www.liveagent.com/help-desk-software/" title="Explore a selection of the best help desk software on the market. Choose the ideal help desk software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1">Birou de asistență<div class="menu-item-description">Platformă de servicii pentru clienți omnichannel</div></a></li> <li id="menu-item-916150" class="icn-menu-ticketing menu-item menu-item-type-post_type menu-item-object-page menu-item-916150"><svg class="icon icon-menu-ticketing"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-ticketing"></use></svg><a href="https://www.liveagent.ro/software-de-ticketing/" title="Explorați o selecție de programe de ticketing care sunt cele mai utilizate pe piață. Alegeți instrumentul ideal de ticketing și ridicați serviciul dvs. pentru clienți până la lună." hreflang="ro-RO" onover-preload="1">Ticketing<div class="menu-item-description">Sistem avansat de ticketing</div></a></li> <li id="menu-item-454527" class="icn-menu-live-chat menu-item menu-item-type-post_type menu-item-object-page menu-item-454527"><svg class="icon icon-menu-live-chat"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-live-chat"></use></svg><a href="https://www.liveagent.ro/program-informatic-conversatii-directe/" title="Explorați o selecție a celor mai bune programe de chat live de pe piață. Alegeți software-ul de chat live ideal pentru site-ul dvs. web și ridicați serviciul dvs. pentru clienți până la lună." hreflang="ro-RO" onover-preload="1">Live chat<div class="menu-item-description">Cel mai rapid live chat de pe piață</div></a></li> </ul> </li> <li id="menu-item-454530" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-454530"><a href="#" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO">sub</a> <ul class="sub-menu"> <li id="menu-item-970873" class="icn-thumbsup menu-item menu-item-type-custom menu-item-object-custom menu-item-970873"><svg class="icon icon-thumbsup"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#thumbsup"></use></svg><a href="https://www.liveagent.com/social-media-customer-service/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="en-US" onover-preload="1">Social media<div class="menu-item-description">Răspundeți urmăritorilor dumneavoastră direct din LiveAgent</div></a></li> <li id="menu-item-695271" class="icn-phone menu-item menu-item-type-post_type menu-item-object-page menu-item-695271"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#phone"></use></svg><a href="https://www.liveagent.ro/software-call-center/" title="Software-ul pentru call center omnicanal LiveAgent le permite agenților să ofere servicii personalizate pentru clienții dvs. Încercați acum noua experiență de asistență pentru clienți." hreflang="ro-RO" onover-preload="1">Call center<div class="menu-item-description">Software de call center încorporat</div></a></li> <li id="menu-item-955326" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-955326"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#lightbulb"></use></svg><a href="https://www.liveagent.com/liveagent-knowledge-base-software/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="en-US" onover-preload="1">Cunoștințe de bază<div class="menu-item-description">Oferiți opțiuni de autoservire</div></a></li> </ul> </li> <li id="menu-item-454543" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-454543"><a href="#" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO">Utilizare pentru</a> <ul class="sub-menu"> <li id="menu-item-454546" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-454546"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-business-solutions"></use></svg><a href="https://www.liveagent.ro/afaceri/" title="LiveAgent: soluție de suport personalizabilă pentru afaceri. Creșteți loialitatea și satisfacția clienților cu servicii rapide și eficiente." hreflang="ro-RO" onover-preload="1">Soluții de afaceri<div class="menu-item-description">Afaceri diferite, soluții diferite</div></a></li> <li id="menu-item-454548" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-454548"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#shop"></use></svg><a href="https://www.liveagent.ro/industrie/" title="LiveAgent este capabil să îndeplinească cerințele mai multor sfere de afaceri. Vedeți cum LiveAgent se poate potrivi cerințelor dvs. și vă poate îmbunătăți asistența pentru clienți." hreflang="ro-RO" onover-preload="1">Soluții pentru industrie<div class="menu-item-description">Adaptați LiveAgent la industria dumneavoastră</div></a></li> <li id="menu-item-751098" class="icn-menu-use-cases menu-item menu-item-type-custom menu-item-object-custom menu-item-751098"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-use-cases"></use></svg><a href="/povesti-de-succes/" title="Descoperiți cum LiveAgent îmbunătățește satisfacția, veniturile și loialitatea clienților cu poveștile de succes ale companiilor de top. Începeți o perioadă de încercare gratuită de 14 zile și găsiți soluția adaptată afacerii dvs. fără obligații sau informații despre cardul de credit necesare." hreflang="ro-RO" onover-preload="1">Cazuri de utilizare<div class="menu-item-description">Un singur produs, mai multe scenarii de utilizare</div></a></li> </ul> </li> <li id="menu-item-454550" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-454550"><a href="#" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO">Integrări</a> <ul class="sub-menu"> <li id="menu-item-955327" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-955327"><a href="https://www.liveagent.com/integrations/whatsapp/" title="LiveAgent offers a WhatsApp integration that allows users to easily answer WhatsApp messages from their LiveAgent dashboard." hreflang="en-US" onover-preload="1">WhatsApp</a></li> <li id="menu-item-454555" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454555"><a href="https://www.liveagent.ro/integrari/wordpress/" title="Integrați LiveAgent cu WordPress și adăugați un buton de chat live pe site-ul dvs. pentru a transforma experiența clienților. Ghidul nostru detaliat vă arată pașii simpli pentru instalare și utilizare eficientă, îmbunătățind suportul și satisfacția clienților. Încercați gratuit și descoperiți cum să optimizați interacțiunile în timp real!" hreflang="ro-RO" onover-preload="1">WordPress</a></li> <li id="menu-item-454557" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454557"><a href="https://www.liveagent.ro/integrari/prestashop/" title="Dacă doriți ca clienții dvs. să vă contacteze mai repede, luați în considerare plasarea unui buton de chat live pentru site-ul dvs. Prestashop cu integrarea noastră LiveAgent." hreflang="ro-RO" onover-preload="1">Prestashop</a></li> <li id="menu-item-454556" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454556"><a href="https://www.liveagent.ro/integrari/magento/" title="Integrați Magento 2 în LiveAgent și creșteți fluxul de lucru. Tichetele vor ține evidența comenzilor clienților și puteți utiliza o singură platformă." hreflang="ro-RO" onover-preload="1">Magento</a></li> <li id="menu-item-454558" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454558"><a href="https://www.liveagent.ro/integrari/shopify/" title="Dacă doriți ca clienții dvs. să vă contacteze mai repede, luați în considerare integrarea Shopify pentru LiveAgent. Această integrare vă permite să configurați chat-ul live în magazinul dvs. electronic." hreflang="ro-RO" onover-preload="1">Shopify</a></li> <li id="menu-item-454562" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454562"><a href="https://www.liveagent.ro/integrari/mailchimp/" title="Un software de ticketing poate face mult mai mult cu integrarea Mailchimp pentru LiveAgent. Integrarea Mailchimp vă permite să gestionați contactele de la biroul dvs. de asistență." hreflang="ro-RO" onover-preload="1">Mailchimp</a></li> <li id="menu-item-551021" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-551021"><a href="https://www.liveagent.ro/integrari/pipedrive/" title="Urmăriți-vă clienții potențiali și afacerile cu integrarea PipeDrive pentru LiveAgent. Această integrare reunește toate datele dvs. într-un singur panou de bord pentru a vă ușura fluxul de lucru." hreflang="ro-RO" onover-preload="1">PipeDrive</a></li> <li id="menu-item-551015" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-551015"><a href="https://www.liveagent.ro/integrari/slack/" title="Discutați cu colegii dvs. de echipă oricând doriți, fără a părăsi biroul de asistență. Integrarea Slack pentru LiveAgent vă aduce mesajele astfel încât să nu le pierdeți." hreflang="ro-RO" onover-preload="1">Slack</a></li> <li id="menu-item-454571" class="button-more-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-454571"><a href="/integrari/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="ro-RO" onover-preload="1">Mai multe integrări</a></li> </ul> </li> </ul> </li> <li id="menu-item-454575" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-454575"><a href="#" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO">Resurse</a> <ul class="sub-menu"> <li id="menu-item-454579" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-454579"><a href="#" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO">Învățați</a> <ul class="sub-menu"> <li id="menu-item-454581" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom menu-item-454581"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#graduation"></use></svg><a href="/academie/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="ro-RO" onover-preload="1">Academie<div class="menu-item-description">Deveniți un expert în servicii pentru clienți</div></a></li> <li id="menu-item-454582" class="icn-menu-templates menu-item menu-item-type-custom menu-item-object-custom menu-item-454582"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-templates"></use></svg><a href="/sabloane/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="ro-RO" onover-preload="1">Șabloane<div class="menu-item-description">Șabloane personalizabile pentru orice ocazie</div></a></li> <li id="menu-item-751100" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-751100"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-checklists"></use></svg><a href="https://www.liveagent.ro/checklists/" title="Streamline your workflow and complete any task efficiently. Choose from a variety of checklists and start improving immediately." hreflang="ro-RO" onover-preload="1">Liste de verificare<div class="menu-item-description">Cum să vă gestionați procesul</div></a></li> </ul> </li> <li id="menu-item-454584" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-454584"><a href="#" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO">sub</a> <ul class="sub-menu"> <li id="menu-item-454585" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-454585"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#pencil"></use></svg><a href="https://www.liveagent.ro/blog/" title="Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="ro-RO" onover-preload="1">Blog<div class="menu-item-description">Noutăți despre serviciul clienți și LiveAgent</div></a></li> <li id="menu-item-454586" class="icn-menu-glossary menu-item menu-item-type-custom menu-item-object-custom menu-item-454586"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-glossary"></use></svg><a href="/glosar-serviciul-clienti/" title="Descoperiți un glosar cuprinzător pentru programele de birou de asistență și serviciile clienți, ideal pentru începători. Navigați ușor prin terminologia esențială și învățați concepte cheie pentru a excela în domeniu. Vizitați acum pentru a vă îmbunătăți cunoștințele!" hreflang="ro-RO" onover-preload="1">Glosar<div class="menu-item-description">Învățați terminologia serviciului clienți</div></a></li> <li id="menu-item-454587" class="icn-menu-directory menu-item menu-item-type-custom menu-item-object-custom menu-item-454587"><svg class="icon icon-menu-directory"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-directory"></use></svg><a href="/repertoriu/" title="Can't find the support contact information? Check out LiveAgent directories and get in touch with the support you're seeking." hreflang="ro-RO" onover-preload="1">Anuar<div class="menu-item-description">Listă cuprinzătoare de contacte pentru serviciul de asistență</div></a></li> </ul> </li> <li id="menu-item-454589" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-454589"><a href="#" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO">sub</a> <ul class="sub-menu"> <li id="menu-item-454590" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-454590"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-typing-test"></use></svg><a href="https://www.liveagent.ro/test-de-tastare/" title="Testați-vă abilitățile de tastare cu testul gratuit de tastare LiveAgent. Aflați viteza de tastare în câteva minute și exersați gratuit pentru a vă îmbunătăți." hreflang="ro-RO" onover-preload="1">Test de dactilografiere<div class="menu-item-description">Îmbunătățiți-vă viteza de dactilografiere</div></a></li> <li id="menu-item-955328" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-955328"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-reviews"></use></svg><a href="https://www.liveagent.ro/reviews/" title="Spokeo oferă servicii de căutare a informațiilor de contact și personale, inclusiv istoricul locației și membrii familiei. Site-ul oferă caracteristici suplimentare și actualizări periodice. Utilizatorii pot renunța la colectarea datelor personale și au acces la asistență clienți. Aplicația este disponibilă doar pentru Android." hreflang="ro-RO" onover-preload="1">Recenzii<div class="menu-item-description">Aruncați o privire la recenziile caracteristicilor software</div></a></li> <li id="menu-item-751101" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-751101"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Portalul de asistență<div class="menu-item-description">Articole și ghiduri Cum-să</div></a></li> </ul> </li> <li id="menu-item-454592" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-454592"><a href="#" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO">Companie</a> <ul class="sub-menu"> <li id="menu-item-454593" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-454593"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#heart"></use></svg><a href="https://www.liveagent.ro/despre-noi/despre-liveagent/" title="LiveAgent este software-ul original de asistență, creat de compania Quality Unit în 2004. Este un instrument inovator cu funcții de chat live și ticketing, care servește peste 150 de milioane de utilizatori în întreaga lume. Scopul companiei este să ofere servicii excelente pentru clienți, indiferent de canalul de comunicare utilizat." hreflang="ro-RO" onover-preload="1">Despre noi<div class="menu-item-description">Descoperiți echipa din spatele produsului</div></a></li> <li id="menu-item-454597" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-454597"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#trophy"></use></svg><a href="https://www.liveagent.ro/distinctii/" title="Un serviciu excelent pentru clienți începe cu un software de asistență mai bun. Începând de la 15 USD / lună. Începeți cu o încercare gratuită de 14 zile. SaaS (Software ca Serviciu) sau local." hreflang="ro-RO" onover-preload="1">Premii<div class="menu-item-description">Premiile și realizările noastre</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-454614" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-454614"><a href="/caracteristici/" title="Descoperiți caracteristicile cuprinzătoare ale LiveAgent, un program complex de birou de asistență multicanal. Gestionați eficient solicitările clienților cu funcții avansate precum sistem de ticketing, detectarea coliziunilor între agenți, jurnal de audit și distribuirea automată a tichetelor. Îmbunătățiți productivitatea cu mesaje planificate și organizați contactele și companiile cu ușurință. Explorați soluția completă pentru optimizarea serviciului de asistență." hreflang="ro-RO" onover-preload="1">Caracteristici</a></li> <li id="menu-item-454616" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-454616"><a href="https://www.liveagent.ro/tarife/" urlslab_href_old="https://www.liveagent.ro/preturi/" title="Planurile LiveAgent încep de la 15 $/agent/lună și includ ticketing prin e-mail, funcție de chat live, bază de cunoștințe și multe altele. Pachetul complet este disponibil la 69 $/agent/lună." hreflang="ro-RO" onover-preload="1">Prețuri</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/perioada-de-incercare/" class="Button Button--full" title="Luați în considerare programul de asistență LiveAgent? Completați datele dvs. și puteți începe perioada de încercare gratuită, fără alte obligații atașate, nu sunt necesare informații despre cardul de credit." hreflang="ro-RO" onover-preload="1"> <span>Încercare gratuită</span> </a> <a href="/logare/" class="Button Button--login" title="Logați-vă în contul dvs. LiveAgent de pe această pagină. Pentru început, adăugați numele companiei, după care stabiliți un nume de utilizator și o parolă pentru a vă loga cu succes." hreflang="ro-RO" onover-preload="1"> <span>Logare</span> <span class="tooltip">Logare</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demonstratie/" class="Button Button--outline" title="Doriți să aflați mai multe despre LiveAgent? Solicitați o demonstrație gratuită pentru a afla mai multe despre LiveAgent și despre cum vă poate ajuta să aveți succes." hreflang="ro-RO" onover-preload="1"> <span>Demo</span> </a> <a href="/perioada-de-incercare/" class="Button Button--full" title="Luați în considerare programul de asistență LiveAgent? Completați datele dvs. și puteți începe perioada de încercare gratuită, fără alte obligații atașate, nu sunt necesare informații despre cardul de credit." hreflang="ro-RO" onover-preload="1"> <span>Încercare gratuită</span> </a> <a href="/logare/" class="Button Button--login" title="Logați-vă în contul dvs. LiveAgent de pe această pagină. Pentru început, adăugați numele companiei, după care stabiliți un nume de utilizator și o parolă pentru a vă loga cu succes." hreflang="ro-RO" onover-preload="1"> <span>Logare</span> <span class="tooltip">Logare</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-ro" lang="ro"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Europa</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Asia</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Orientul Mijlociu</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">America</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Europa</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/software-za-samoobsluzhvane/" title='Открийте софтуера за самообслужване на LiveAgent - достъпно решение без скрити такси, което позволява на клиентите да решават проблемите си самостоятелно. Подобрете ефективността и удовлетвореността, като намалите административните разходи и времето за реакция. Разгледайте нашия клиентски портал "Всичко в едно" и се насладете на денонощна поддръжка.' hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/self-service-software/" title="Objevte nejlepší samoobslužný softwarový portál pro rok 2021 s LiveAgent! Umožněte svým zákazníkům řešit problémy 24/7 s komplexní bází znalostí, fóry a sledováním tiketů. Zlepšete produktivitu, zvýšte spokojenost a snižte náklady na podporu s intuitivním samoobslužným softwarem. Začněte již dnes bez vstupních poplatků!" hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/self-service-software/" title="Kunde selvbetjeningssoftware fra LiveAgent vil udvide dine supportmuligheder. Giv dine kunder mulighed for at løse problemer på egen hånd 24/7." hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/selbst-servicesoftware/" title="Die Kunden-Selbst-Servicesoftware von LiveAgent erweitert Ihre Supportmöglichkeiten. Ermöglichen Sie Ihren Kunden, Probleme rund um die Uhr selbst zu lösen." hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/iseteenindustarkvara/" title="LiveAgenti pakutav klientide iseteenindustarkvara laiendab Teie tugiteenuse võimalusi. Võimaldage oma klientidel probleeme ööpäevaringselt ise lahendada." hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/software-de-autoservicio/" title="Amplía las capacidades de tu soporte con el software de asistencia técnica y autoservicio de LiveAgent. Permite que tus clientes resuelvan sus problemas por sí mismos--24/7." hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/logiciel-en-libre-service/" title="Découvrez LiveAgent, le meilleur logiciel de libre-service client en 2024, conçu pour améliorer l'expérience et la satisfaction de vos clients. Profitez de fonctionnalités avancées comme le chat en direct, le ticketing, et un centre d'appels, avec une assistance 24/7 et une personnalisation flexible. Choisissez parmi différents modèles de tarification sans frais d'installation et annulez à tout moment. Transformez vos capacités d'assistance et laissez vos clients résoudre leurs problèmes en toute autonomie." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/logismiko-autoeksypiretisis/" title="Το λογισμικό αυτοεξυπηρέτησης πελατών του LiveAgent θα επεκτείνει τις δυνατότητες υποστήριξής σας. Δώστε τη δυνατότητα στους πελάτες σας να επιλύουν προβλήματα μόνοι τους 24/7." hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/samoposluzni-softver/" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/software-self-service/" title="Il software di self-service per i clienti di LiveAgent amplierà le tue capacità di assistenza. Consenti ai tuoi clienti di risolvere i problemi da soli, 24 ore su 24, 7 giorni su 7." hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/pasapkalposanas-programmatura/" title="Paplašiniet atbalsta iespējas ar LiveAgent palīdzības dienesta un pašapkalpošanās programmatūru. Ļaujiet saviem klientiem pašiem risināt problēmas - 24 stundas diennaktī, 7 dienas nedēļā." hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/savitarnos-platforma/" title="LiveAgent sukurta klientų savitarnos programinė įranga išplės jūsų aptarnavimo galimybes. Leiskite savo klientams savarankiškai spręsti problemas 24/7." hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/onkiszolgalo-szoftver/" title="Bővítse támogatási képességeit a LiveAgent önkiszolgáló szoftverportáljával. Lehetővé teszi ügyfeleinek, hogy önállóan oldják meg a problémákat - a nap 24 órájában." hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/selfservice-software/" title="Verbeter uw klantenservice en klanttevredenheid met LiveAgent's Nederlandse selfservice software. Bied een alles-in-één portaal met kennisbank, FAQ's en forums, verlaag ondersteuningskosten en verhoog vertegenwoordigersproductiviteit. Probeer nu gratis!" hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/selvbetjent-programvare/" title="Oppdag hvordan selvbetjeningsprogramvare kan forbedre kundetilfredshet, redusere kostnader og øke effektiviteten i 2024. Utforsk de beste alternativene og funksjonene som tilbys av LiveAgent for å la kundene dine løse problemer selv, når som helst. Les mer om trender, implementering og ledende leverandører i bransjen." hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/narzedzie-self-service/" title="Zwiększ satysfakcję klientów i produktywność dzięki narzędziu self-service od LiveAgent. Oferujemy kompleksową obsługę klientów w wielu kanałach bez długoterminowych umów i ukrytych opłat. Wypróbuj za darmo i dołącz do ponad 21 tysięcy zadowolonych użytkowników!" hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </span> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/po-samoobsluzhivaniya/" title="Функционал клиентского самообслуживания в LiveAgent позволит вам расширить ваши возможности в клиентской поддержке. Пусть ваши клиенты самостоятельно и в любое время дня или ночи находят решения для возникающих у них проблем." hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/samoobsluzny-softver/" title="Zákaznícky samoobslužný softvér od LiveAgenta rozšíri vaše možnosti podpory. Umožnite vašim zákazníkom vyriešiť problémy samým 24/7." hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/samopostrezna-programska-oprema/" title="Razširite svoje možnosti podpore s pomočjo uporabniške službe in samopostrežne programske opreme LiveAgent. Omogočite strankam, da težave rešujejo same - 24 ur na dan, 7 dni v tednu." hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Asia</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/zizhu-fuwu-ruanjian/" title="使用 LiveAgent 的帮助台和自助服务软件提升您的支持能力。帮助您的客户随时自助解决问题。" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/sariling-serbisyo-na-software/" title="Palawakin ang iyong mga kakayahan sa suporta gamit ang help desk at sariling serbisyo na software ng LiveAgent. Hayaan ang iyong mga kustomer na malutas ang mga isyu sa kanilang sarili -- 24/7." hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/phan-mem-dich-vu-tu-ho-tro/" title="Mở rộng khả năng trợ giúp khách hàng của bạn bằng phần mềm hỗ trợ khách hàng và dịch vụ tự hỗ trợ (self-service) của LiveAgent. Cho phép khách hàng tự giải quyết các vấn đề của mình -- 24/7." hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Orientul Mijlociu</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/self-service-software/" title="سيعمل برنامج الخدمة الذاتية للعملاء من LiveAgent على توسيع إمكانيات الدعم لديك. قم بتمكين عملائك من حل المشكلات بأنفسهم على مدار الساعة طوال أيام الأسبوع." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">America</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/self-service-software/" title="Discover the best customer self-service software of 2024 with LiveAgent. Enhance customer satisfaction and cut costs by automating support processes, offering 24/7 assistance through ticketing, live chat, call center management, and customer portals. Compare top providers like Zoho Desk, Intercom, and Help Scout for optimal business solutions. Explore features, pricing, and benefits to revolutionize your customer support experience today." hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/software-de-autoatendimento/" title="Amplie seus recursos de suporte com o help desk e software de autoatendimento do LiveAgent. Permita que seus clientes resolvam problemas por conta própria 24/7" hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="Copiat!"> <div class="Post Post--sidebar-right"> <style id="compactheader-css" type="text/css">.compact-header{padding-top:2em;padding-bottom:2em;background-color:#f9f9fa}.compact-header ~ 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#fa9531}.SortingMenu__desc{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.SortingMenu__desc::before{width:1em;height:1em;content:"";display:block;margin-right:.5em;background:url(/app/themes/liveagent/assets/images/icon-sorting.svg) center center no-repeat;background-size:contain;-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}@media(hover:hover){.SortingMenu__title.active:hover::before{-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}</style> <div class="compact-header__placeholder"> <div class="compact-header compact-header--lvl-2 urlslab-skip-lazy"> <div class="compact-header__wrapper wrapper"> <div class="compact-header__left">  <div class="breadcrumbs"><div class="breadcrumbs-inner"><ol itemscope itemtype="https://schema.org/BreadcrumbList"><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a itemscope itemtype="https://schema.org/WebPage" itemprop="item" itemid="/" href="/" title="Un serviciu clienți excelent începe cu un software de asistență mai bun. Vedeți beneficiile LiveAgent și începeți să îl utilizați în 5 minute." hreflang="ro-RO" onover-preload="1"><span itemprop="name">Home</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Software de autoservire</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-software-de-autoservire">Software de autoservire</h1>   <div class="compact-header__text"><p class="flowhunt-skip"></p><p>LiveAgent oferă un software de autoservire puternic, cu integrare social media, <a href="https://www.liveagent.ro/software-gratuit-de-chat-live/" title="Software-ul gratuit de chat live LiveAgent vă permite să interacționați și să convertiți efectiv vizitatorii site-ului în clienți. Utilizați cel mai rapid widget de chat." hreflang="ro-RO" onover-preload="1">chat live</a>, gestionare tichete și multe altele. Permite clienților să rezolve problemele 24/7, îmbunătățind productivitatea agenților și satisfacția clienților. Începeți încercarea gratuită!</p></div>   <div class="compact-header__date"> <span itemprop="datePublished" content="2020-07-28 8:37 pm +02:00"> Published on July 28, 2020 </span> by <a href="https://www.liveagent.ro/author/daniel-pison/" title="Explore the insights of Daniel Pison, marketing expert and AI integration specialist at LiveAgent. Discover his strategies for enhancing customer service efficiency and delve into his articles on open-source ticketing systems, CRM programs, and more. Join the LiveAgent community today for a free trial and boost your customer support prowess!" hreflang="ro-RO" onover-preload="1">Daniel Pison</a>. <span itemprop="dateModified" content="September 7, 2021 8:37 pm +02:00"> Modificat ultima oară pe September 7, 2021 la 8:37 pm. </span> </div>  </div> <div class="compact-header__right">  <div class="compact-header__toc js-toc"><div class="FilterMenu"><div class="FilterMenu__title js-toc__title"></div><div class="FilterMenu__items js-toc__items"><div class="FilterMenu__items--inn"><a href="#h-construii-baze-de-cunotine-frumoase-i-reducei-numrul-de-tickete-ncepnd-de-astzi" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Construiți baze de cunoștințe frumoase și reduceți numărul de tickete începând de astăzi.</span></a><a href="#h-bun-baz-de-cunotine-pentru-publicul-dvs" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Bună bază de cunoștințe pentru publicul dvs.</span></a><a href="#h-ce-este-un-software-de-autoservire" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Ce este un software de autoservire?</span></a><a href="#h-beneficii-cheie-de-autoservire-pentru-companii" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Beneficii cheie de autoservire pentru companii</span></a><a href="#h-productivitatea-mbuntit-a-agenilor" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Productivitatea îmbunătățită a agenților</span></a><a href="#h-satisfacie-sporit-a-clienilor" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Satisfacție sporită a clienților</span></a><a href="#h-scderea-costurilor-de-asisten" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Scăderea costurilor de asistență</span></a><a href="#h-portalul-de-autoservire-pentru-clieni-all-in-one-de-la-liveagent" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Portalul de autoservire pentru clienți all-in-one de la LiveAgent</span></a><a href="#h-baza-de-cunotine-i-ntrebri-frecvente" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Baza de cunoștințe și întrebări frecvente</span></a><a href="#h-forumurile-comunitii-clienilor" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Forumurile comunității clienților</span></a><a href="#h-colectai-feedback-i-sugestii" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Colectați feedback și sugestii</span></a><a href="#h-trimitei-probleme-i-progresul-acestora" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Trimiteți probleme și progresul acestora</span></a><a href="#h-liveagent-are-mai-multe-de-oferit" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">LiveAgent are mai multe de oferit</span></a><a href="#h-gestionare-robust-a-tichetelor" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Gestionare robustă a tichetelor</span></a><a href="#h-apeluri-vocale-i-video" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Apeluri vocale și video</span></a><a href="#h-chat-live-n-timp-real" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Chat live în timp real</span></a><a href="#h-conectai-v-reelele-sociale" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Conectați-vă rețelele sociale</span></a><a href="#h-de-ce-biroul-de-asisten-liveagent-i-soluia-de-autoservire-sunt-potrivite" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">De ce biroul de asistență LiveAgent și soluția de autoservire sunt potrivite</span></a><a href="#h-mai-mult-dect-autoservire" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Mai mult decât autoservire</span></a><a href="#h-cel-mai-revizuit-i-evaluat-ca-1" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Cel mai revizuit și evaluat ca #1</span></a><a href="#h-caracteristic-bogat-i-flexibil" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Caracteristică bogată și flexibilă</span></a><a href="#h-software-de-autoservire-la-un-pre-corect" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Software de autoservire la un preț corect</span></a></div></div></div></div>   </div>   </div> </div> </div> <div class="wrapper Post__container"> <div class="BlogPost__content Post__content"> <div class="Content"> <link rel="stylesheet" id="components/Signup" type="text/css" media="all" href="https://www.liveagent.ro/app/themes/liveagent/assets/dist/components/Signup.min.css?ver=1.25.54"> <p>Self-service software intuitiv </p> <h3 id="h-construii-baze-de-cunotine-frumoase-i-reducei-numrul-de-tickete-ncepnd-de-astzi">Construiți baze de cunoștințe frumoase și reduceți numărul de tickete începând de astăzi.</h3> <ul> <li>✓ Fără taxă de instalare </li> <li>✓ Serviciu clienți 24/7 </li> <li>✓ Nu este necesar un card de credit </li> <li>✓ Anulați oricând</li> </ul> <p> Începeți | 14 zile gratuit <br> <a href="#" data-ytid="3zYfDwqNj0U" data-lightbox="youtube" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO"><br> <strong>Vedeți-l în Acțiune</strong><br> <div itemscope="" itemtype="https://schema.org/VideoObject" itemprop="video"><meta itemprop="name" content="LiveAgent Product Tour"><meta itemprop="description" content="See LiveAgent from both the agent and customer point of view so you can get a taste of how it is to work with our help desk software. Our video will guide you through basic customization options, live chat implementation, reporting, and more. Having a tool like LiveAgent in your arsenal is the key to improving customer satisfaction and increasing sales. Try LiveAgent today. Our free 14-day trial requires no credit card input. https://www.liveagent.com/trial/ Royalty-free music: https://www.bensound.com/royalty-free-music/track/creative-minds Have any questions? Contact us at https://www.liveagent.com/ Follow us on social media: Instagram: https://www.instagram.com/liveagent/ Facebook: https://www.facebook.com/LiveAgent/ Twitter: https://twitter.com/LiveAgent LinkedIn: https://www.linkedin.com/company/liveagent/"><link itemprop="thumbnailUrl" content="https://i.ytimg.com/vi/3zYfDwqNj0U/sddefault.jpg"><link itemprop="contentUrl" content="https://www.youtube.com/watch?v=3zYfDwqNj0U"><link itemprop="embedUrl" content="https://www.youtube.com/embed/3zYfDwqNj0U"><meta itemprop="duration" content="P0Y0M0DT0H0M145S"><meta itemprop="uploadDate" content="2024-10-14T06:14:32+00:00"></div></a></p> <h6 id="h-folosit-de">Folosit de</h6> <p> </p><div class="Clients"> <div class="Clients__item"> <img decoding="async" width="98" height="25" src="https://www.liveagent.ro/wp/urlslab-download/46ce680b263d1d2a5f9fa3c365aab04a/logo-clients-forbes.svg" class="urlslab-skip-lazy wp-post-image" alt="Forbes logo" urlslab-id="28"> </div> <div class="Clients__item"> <img decoding="async" width="125" height="23" src="https://www.liveagent.ro/wp/urlslab-download/00eeb9874e3d88cc596172dcda3a11e8/logo-clients-airbus.svg" class="urlslab-skip-lazy wp-post-image" alt="airbus logo" urlslab-id="29"> </div> <div class="Clients__item"> <img decoding="async" width="136" height="22" src="https://www.liveagent.ro/wp/urlslab-download/6bba0c20d5fff2385de8a89d6a31cd66/logo-clients-nascar.svg" class="urlslab-skip-lazy wp-post-image" alt="Nascar logo" urlslab-id="30"> </div> </div> <link rel="stylesheet" id="shortcodes/Clients" type="text/css" media="all" href="https://www.liveagent.ro/app/themes/liveagent/assets/dist/shortcodes/Clients.min.css?ver=1.25.54"> <br> <img decoding="async" width="1" height="1" alt="Customer portal animation" data-src="https://www.liveagent.ro/wp/urlslab-download/008fccdc4bd270acc3e6cf914b59ab17/customer-portal-software-3.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"><br> <picture><source data-srcset="https://www.liveagent.ro/wp/urlslab-download/ee6b756b1b1a3bc461b028146c4bcb1a/customerportal_bg-970x1024.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="970" height="1024" alt="Customer Portal Software" data-src="https://www.liveagent.ro/wp/urlslab-download/cf0f1d92ca142f99ed2cc95b07ed00fa/customerportal_bg-970x1024.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"></picture><br> <div class="Breadcrumb__items"><span><span><a href="https://www.liveagent.ro/" title="Un serviciu clienți excelent începe cu un software de asistență mai bun. Vedeți beneficiile LiveAgent și începeți să îl utilizați în 5 minute." hreflang="ro-RO" onover-preload="1">Home</a></span> | <span class="breadcrumb_last" aria-current="page"><strong>Software de autoservire</strong></span></span></div> <h1 id="h-mputernici-i-v-clien-ii-cu-autoservire">Împuterniciți-vă clienții cu autoservire</h1> <p>Întrucât consumatorii de astăzi au devenit mai pretențioși și mai independenți decât oricând, autoservirea nu mai este opțională pentru companii. De fapt, 70% dintre consumatori preferă să caute răspunsuri online înainte de a contacta serviciul clienți pentru ajutor.</p> <p> </p><div class="Clients"> <div class="Clients__item"> <img decoding="async" width="98" height="25" src="https://www.liveagent.ro/wp/urlslab-download/46ce680b263d1d2a5f9fa3c365aab04a/logo-clients-forbes.svg" class="urlslab-skip-lazy wp-post-image" alt="Forbes logo" urlslab-id="33"> </div> <div class="Clients__item"> <img decoding="async" width="125" height="23" src="https://www.liveagent.ro/wp/urlslab-download/00eeb9874e3d88cc596172dcda3a11e8/logo-clients-airbus.svg" class="urlslab-skip-lazy wp-post-image" alt="airbus logo" urlslab-id="34"> </div> <div class="Clients__item"> <img decoding="async" width="136" height="22" src="https://www.liveagent.ro/wp/urlslab-download/6bba0c20d5fff2385de8a89d6a31cd66/logo-clients-nascar.svg" class="urlslab-skip-lazy wp-post-image" alt="Nascar logo" urlslab-id="35"> </div> <div class="Clients__item"> <img decoding="async" width="116" height="25" src="https://www.liveagent.ro/wp/urlslab-download/4559f5dd6550739bb3b71872b36b4ba8/logo-clients-usc.svg" class="urlslab-skip-lazy wp-post-image" alt="USC logo" urlslab-id="36"> </div> <div class="Clients__item"> <img decoding="async" width="57" height="25" src="https://www.liveagent.ro/wp/urlslab-download/56111a20c87703407dfda8e7d4010a38/logo-esky-color.svg" class="urlslab-skip-lazy wp-post-image" alt="eSky logo" urlslab-id="37"> </div> <div class="Clients__item"> <img decoding="async" width="75" height="25" src="https://www.liveagent.ro/wp/urlslab-download/e3114a0db9f2574fe8fcac0788896f49/slido_green.svg" class="urlslab-skip-lazy wp-post-image" alt="Slido green logo" urlslab-id="38"> </div> </div> <link rel="stylesheet" id="shortcodes/Clients" type="text/css" media="all" href="https://www.liveagent.ro/app/themes/liveagent/assets/dist/shortcodes/Clients.min.css?ver=1.25.54"> <div class="Signup__form"> <div class="Signup__form__title h3">Începeți perioada de încercare gratuită</div> <div class="Signup__form__labels"> <span class="Signup__form__labels__label"> 14 or 30 days free trial <span class="ComparePlans__tooltip"> <span class="fontello-info"></span> <span class="ComparePlans__tooltip__text ComparePlans__tooltip__text--top">Free trial for 14 days with a free email, or 30 days with a company email</span> </span> </span> <span class="Signup__form__labels__label">Nu este necesar cardul de credit</span> </div> <form data-form-type="signup-trial-form" data-id="signup" data-plan-type="Trial"> <input data-id="grecaptcha" name="grecaptcha" type="hidden" value="" autocomplete="off"> <input data-id="ga_client_id" name="ga_client_id" type="hidden" value="" autocomplete="off"> <div data-id="nameFieldmain" class="Signup__form__item has-svg"> <div class="InputWrapper"> <svg width="18" height="20" viewbox="0 0 18 20" xmlns="http://www.w3.org/2000/svg" xml:space="preserve" style="fill-rule:evenodd;clip-rule:evenodd;stroke-linejoin:round;stroke-miterlimit:2"><path d="M18 19v-2c0-2.743-2.257-5-5-5H5c-2.743 0-5 2.257-5 5v2a1 1 0 0 0 2 0v-2c0-1.646 1.354-3 3-3h8c1.646 0 3 1.354 3 3v2a1 1 0 0 0 2 0Zm-9-9c2.743 0 5-2.257 5-5s-2.257-5-5-5-5 2.257-5 5 2.257 5 5 5Zm0-2C7.354 8 6 6.646 6 5s1.354-3 3-3 3 1.354 3 3-1.354 3-3 3Z"></path></svg> <input type="text" data-type="text" name="fullname" placeholder="Numele complet" value="" required="required" autocomplete="off" maxlength="100"> </div> <div class="ErrorMessage"></div> </div> <div data-id="mailFieldmain" class="Signup__form__item"> <div class="InputWrapper fontello-mail"> <input type="email" name="email" placeholder="Introduceți-vă adresa de poștă electronică" value="" required="required" autocomplete="off" maxlength="255"> </div> <div class="ErrorMessage"></div> <div data-id="messageTrial" class="InfoMessage hidden"> <svg class="InfoMessage__icon"> <use 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transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="39"> </div> <span>Creați un cont GRATUIT</span> </button> <div class="Signup__form__terms"> <p>Înregistrându-mă, accept <a title="Termeni și condiții" href="/termeni-si-conditii/" hreflang="ro-RO" onover-preload="1">Termeni și condiții</a> și <a title="Politică de confidențialitate" href="/politica-de-confidentialitate/" hreflang="ro-RO" onover-preload="1">Politică de confidențialitate</a>.</p> </div> </div> </form> </div> <h2 id="h-bun-baz-de-cunotine-pentru-publicul-dvs">Bună bază de cunoștințe pentru publicul dvs.</h2> <p> <picture><source data-srcset="https://www.liveagent.ro/wp/urlslab-download/aa7531a2c40b2c97445b52e746631d58/Knowledge-Base-Software-by-LiveAgent.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="936" height="683" alt="Knowledge Base Software by LiveAgent" data-src="https://www.liveagent.ro/wp/urlslab-download/cce83ad8bdcc0eb4acdc3e3d8d1ef911/Knowledge-Base-Software-by-LiveAgent.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="40"></picture><br> <img decoding="async" width="1024" height="1024" alt="undraw analyze 17kw" data-src="https://www.liveagent.ro/wp/urlslab-download/00918da1d175da867c83145f8ae279ee/undraw_analyze_17kw.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="41"> </p> <h2 id="h-ce-este-un-software-de-autoservire">Ce este un software de autoservire?</h2> <p>Software-ul de autoservire permite clienților să acceseze informații despre produse/servicii, să găsească <a href="https://www.liveagent.ro/caracteristici/raspunsuri-predefinite/" title="Dacă vreți să evitați tastarea aceluiași răspuns la o problemă repetitivă, profitați de răspunsurile predefinite. Creați-vă propriile răspunsuri și folosiți-le ori de câte ori aveți nevoie." hreflang="ro-RO" onover-preload="1">răspunsuri</a> la întrebările lor și să rezolve problemele fără a interacționa cu un reprezentant al serviciului. Portalurile de autoservire pot include articole din <a href="https://www.liveagent.ro/caracteristici/baza-de-cunostinte-interna/" title="LiveAgent este o soluție de asistență care oferă și o bază de cunoștințe. Aflați mai multe despre baza de cunoștințe internă și obțineți o versiune de încercare gratuită." hreflang="ro-RO" onover-preload="1">baza</a> de <a href="https://www.liveagent.ro/caracteristici/baza-de-cunostinte-interna/" title="LiveAgent este o soluție de asistență care oferă și o bază de cunoștințe. Aflați mai multe despre baza de cunoștințe internă și obțineți o versiune de încercare gratuită." hreflang="ro-RO" onover-preload="1">cunoștințe</a>, pagini cu întrebări frecvente (FAQ), ghiduri de depanare, tutoriale video, forumuri ale comunității clienților, trimiterea și urmărirea tichetelor etc.</p> <p>Cu 90% dintre consumatorii globali care se așteaptă ca mărcile și organizațiile să ofere un portal online pentru autoservire, piața software-ului de autoservire pentru clienți se așteaptă să ajungă la 18,12 miliarde USD până în 2024.</p> <h2 id="h-beneficii-cheie-de-autoservire-pentru-companii">Beneficii cheie de autoservire pentru companii</h2> <p>Când clienții sunt împuterniciți să se ajute singuri – lucrurile se îmbunătățesc pentru toată lumea. Cele mai avansate companii au recunoscut deja numeroasele avantaje ale oferirii de opțiuni de autoservire clienților lor.</p> <p> <img decoding="async" width="150" height="150" alt="Tachometer icon" data-src="https://www.liveagent.ro/wp/urlslab-download/a76623fb2aef348aac2f1f1fb9852a06/Tachometer.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="42"> </p> <h3 id="h-productivitatea-mbuntit-a-agenilor">Productivitatea îmbunătățită a agenților</h3> <p>Autoservirea îmbunătățește eficiența și productivitatea agenților. În loc să petreacă timp pentru soluționarea problemelor minore, repetitive, agenții se pot concentra pe interogări mai critice, cu valoare mai mare.</p> <p> <img decoding="async" width="150" height="150" alt="Stars" data-src="https://www.liveagent.ro/wp/urlslab-download/a3fbc877cae579f9281dfc8423ddb26a/Stars.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="43"> </p> <h3 id="h-satisfacie-sporit-a-clienilor">Satisfacție sporită a clienților</h3> <p>Cu acces non-stop la informații relevante, portalurile de autoservire sporesc satisfacția oferind clienților o modalitate ușoară de a găsi soluții ori de câte ori este cel mai convenabil pentru ei.</p> <p> <img decoding="async" width="150" height="150" alt="dollar in zoom" data-src="https://www.liveagent.ro/wp/urlslab-download/58a00b0183cf2fcac2655014a0ef9a0d/dollar-in-zoom.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="44"> </p> <h3 id="h-scderea-costurilor-de-asisten">Scăderea costurilor de asistență</h3> <p>Investiția în autoservire ajută la reducerea costurilor operaționale, deoarece vă susțineți literalmente clienții chiar și în afara orelor de program, eliminând astfel nevoia de a angaja lucrători suplimentari pentru asistența clienților.</p> <h2 id="h-portalul-de-autoservire-pentru-clieni-all-in-one-de-la-liveagent">Portalul de autoservire pentru clienți all-in-one de la LiveAgent</h2> <p>Puneți clienții în controlul propriei experiențe de service. Permiteți-i să se refere la articole din baza de cunoștințe, să se angajeze în forumuri comunitare, să lase feedback, să trimită și să monitorizeze tichete de asistență – toate într-un singur portal de autoservire.</p> <p> <img decoding="async" width="1024" height="1024" alt="undraw book lover mkck" data-src="https://www.liveagent.ro/wp/urlslab-download/bcbd9c100d349f0c32ba0f4148fb797f/undraw_book_lover_mkck.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="45"> </p> <h2 id="h-baza-de-cunotine-i-ntrebri-frecvente">Baza de cunoștințe și întrebări frecvente</h2> <p>Configurați o <a href="https://www.liveagent.ro/caracteristici/knowledge-base/" urlslab_href_old="/features/knowledge-base/" title="Instrumentul de creare de bază de cunoștințe vă va ajuta să creați categorii în portalul pentru clienți și să oferiți clienților cunoștințe pe care le pot găsi pe cont propriu." hreflang="ro-RO" onover-preload="1">bază de cunoștințe</a> cuprinzătoare în 4 pași simpli. Oferiți clienților dvs. toate informațiile utile de care au nevoie – ghiduri de început, articole de instruire, sfaturi de depanare, întrebări frecvente și multe altele. Clienții dvs. se pot referi cu ușurință la ele atunci când agenții dvs. sunt offline. Creați mai multe baze de cunoștințe – fiecare cu un design, setări și conținut unic. Dacă afacerea dvs. vinde mai multe produse sau gestionați mai multe mărci, bazele dvs. de cunoștințe interne vor fi accesibile doar agenților dvs.</p> <p> Aflați mai multe </p> <h2 id="h-forumurile-comunitii-clienilor">Forumurile comunității clienților</h2> <p>Extindeți-vă ofertele de autoservire cu un <a href="https://www.liveagent.ro/caracteristici/forum/" urlslab_href_old="/features/forum/" title="Forumurile permit clienților să se ajute reciproc. Creați un forum pentru clienți susținut de LiveAgent care vă ușurează viața." hreflang="ro-RO" onover-preload="1">forum comunitar </a> care încurajează interacțiunile dintre clienții dvs. și crește implicarea acestora. Încurajați-vă clienții să se ajute reciproc răspunzând la întrebările reciproce, împărtășind cunoștințele, perspectivele, sfaturile și cele mai bune practici. Fiecare intrare pe forum este transformată într-un <a href="https://www.liveagent.ro/caracteristici/campuri-tichet/" title="Adunați mai multe informații despre tichetele clienților cu funcția de creare de câmpuri pentru tichete a LiveAgent. Creați câmpuri nelimitate începând cu astăzi." hreflang="ro-RO" onover-preload="1">tichet</a>, astfel încât agenții dvs. de asistență să poată interveni și să ofere ajutor, dacă este necesar.</p> <p> <img decoding="async" width="1024" height="1024" alt="undraw online discussion 5wgl" data-src="https://www.liveagent.ro/wp/urlslab-download/b320c3e11374ca66b81e6986f281e308/undraw_online_discussion_5wgl.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="46"><br> <img decoding="async" width="1024" height="1024" alt="undraw to do list a49b" data-src="https://www.liveagent.ro/wp/urlslab-download/c57f053c888b35eec4ffb52b27671132/undraw_to_do_list_a49b.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="47"> </p> <h2 id="h-colectai-feedback-i-sugestii">Colectați feedback și sugestii</h2> <p>Știți ce caracteristici apreciază cel mai mult clienții dvs. și doriți să le vedeți în produsele dvs.? Spuneți-le clienților că opiniilor lor contează – permiteți-le să împărtășească <a href="https://www.liveagent.ro/caracteristici/feedback-suggestions/" urlslab_href_old="/features/feedback-suggestions/" title="Lăsați clienții să voteze care sunt cele mai importante caracteristici pentru ei. Discutați fiecare idee cu ei într-un forum de feedback. Citiți mai multe despre aceasta în articol." hreflang="ro-RO" onover-preload="1">feedback și sugestii</a>, să voteze pentru sugestiile existente și să urmărească progresul implementării lor. Plasați un buton de feedback oriunde pe site-ul dvs. și personalizați-l pentru a se potrivi stilului dvs. de afaceri pentru a începe să primiți feedback.</p> <p> <a href="https://www.liveagent.ro/caracteristici/feedback-suggestions/" urlslab_href_old="/features/feedback-suggestions/" title="Lăsați clienții să voteze care sunt cele mai importante caracteristici pentru ei. Discutați fiecare idee cu ei într-un forum de feedback. Citiți mai multe despre aceasta în articol." hreflang="ro-RO" onover-preload="1">Aflați mai multe</a> </p> <h2 id="h-trimitei-probleme-i-progresul-acestora">Trimiteți probleme și progresul acestora</h2> <p>Asigurați-vă că clienții care caută singuri ajutor au un mod comod de a trimite cereri de ajutor (dacă nu au putut găsi ceea ce căutau prin resursele de autoservire disponibile).</p> <p>Resources such as the <a href="https://www.liveagent.ro/caracteristici/customer-portal/" urlslab_href_old="/features/customer-portal/" title="Portalul pentru clienți vă ajută compania să funcționeze 24 de ore din 24, 7 zile din 7. Citiți și aflați mai multe despre portalul pentru clienți LiveAgent și despre caracteristicile sale." hreflang="ro-RO" onover-preload="1">customer portal</a> enable customers to manage their own tickets and track their progress and status.</p> <p> <img decoding="async" width="1024" height="1024" alt="undraw progress overview 2dik" data-src="https://www.liveagent.ro/wp/urlslab-download/2a042f9274e22866cf6e07fa8e190983/undraw_progress_overview_2dik.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="48"> </p> <h2 id="h-liveagent-are-mai-multe-de-oferit">LiveAgent are mai multe de oferit</h2> <p>Autoservirea este doar vârful aisbergului a ceea ce LiveAgent are de oferit. Luați serviciul clienți la nivelul următor utilizând toate capacitățile și caracteristicile concepute pentru a oferi asistență multicanal și o experiență de servicii perfectă.</p> <p> <img decoding="async" width="1024" height="1024" alt="undraw email campaign qa8y" data-src="https://www.liveagent.ro/wp/urlslab-download/c959a0cb050f339f02f5035a2f6d771b/undraw_email_campaign_qa8y.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="49"> </p> <h2 id="h-gestionare-robust-a-tichetelor">Gestionare robustă a tichetelor</h2> <p>LiveAgent oferă funcții puternice de ticketing – inclusiv distribuirea inteligentă a tichetelor, automatizarea fluxului de lucru, gestionarea SLA, răspunsuri <a href="https://www.liveagent.ro/caracteristici/raspunsuri-predefinite/" title="Dacă vreți să evitați tastarea aceluiași răspuns la o problemă repetitivă, profitați de răspunsurile predefinite. Creați-vă propriile răspunsuri și folosiți-le ori de câte ori aveți nevoie." hreflang="ro-RO" onover-preload="1">predefinite</a>, împărțirea și îmbinarea tichetelor, instrumente de colaborare a echipei, raportare și analiză. Păstrați toate comunicările clienților dvs. de pe mai multe canale sub un singur acoperiș și rezolvați tichetele rapid și eficient.</p> <p> Aflați mai multe </p> <h2 id="h-apeluri-vocale-i-video">Apeluri vocale și video</h2> <p>În ciuda creșterii rapide a autoservirii și a canalelor digitale, un număr mare de consumatori preferă în continuare asistența telefonică. LiveAgent include un centru de apeluri bazat pe cloud încorporat, care vă permite să centralizați <a href="https://www.liveagent.ro/caracteristici/rutarea-apelurilor/" title="Încercați un mod mai personal de comunicare cu clienții dvs. Încercați apelul video LiveAgent. Aveți nevoie doar de contul dvs. LiveAgent. Citiți mai multe despre asta." hreflang="ro-RO" onover-preload="1">apelurile</a> de pe site-ul dvs. sau telefonul fix într-un singur loc. Proiectați arbori IVR personalizați, automatizați dirijarea <a href="https://www.liveagent.ro/caracteristici/rutarea-apelurilor/" title="Încercați un mod mai personal de comunicare cu clienții dvs. Încercați apelul video LiveAgent. Aveți nevoie doar de contul dvs. LiveAgent. Citiți mai multe despre asta." hreflang="ro-RO" onover-preload="1">apelurilor</a>, realizați înregistrări nelimitate de apeluri și multe altele.</p> <p> <img decoding="async" width="1024" height="1024" alt="undraw video call kxyp" data-src="https://www.liveagent.ro/wp/urlslab-download/c8df975668c7bea4d50f45c3881e9b61/undraw_video_call_kxyp.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="50"><br> <img decoding="async" width="332" height="442" alt="quick quality customer service through live chat" data-src="https://www.liveagent.ro/wp/urlslab-download/34a41d08753d572ec5cd78ecf6792f9f/Live-Chat-Software-by-LiveAgent.gif" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="51"> </p> <h2 id="h-chat-live-n-timp-real">Chat live în timp real</h2> <p>Permiteți clienților dvs. să vă contacteze în câteva clicuri, oferind asistență instantanee în timp real cu chatul live. Instrumentul de <a href="https://www.liveagent.ro/program-informatic-conversatii-directe/" title="Explorați o selecție a celor mai bune programe de chat live de pe piață. Alegeți software-ul de chat live ideal pentru site-ul dvs. web și ridicați serviciul dvs. pentru clienți până la lună." hreflang="ro-RO" onover-preload="1">chat</a> al LiveAgent combină atât funcții comune, cât și caracteristici unice, inclusiv opțiuni de <a href="https://www.liveagent.ro/caracteristici/distribuire-automata-tichete/" title="Rotiți automat sarcinile de apel și setați timpii de pauză pentru agenții dvs., dacă este necesar. Aflați mai multe despre distribuirea automată a tichetelor LiveAgent." hreflang="ro-RO" onover-preload="1">distribuire</a> și rutare de chat multiple, invitații de chat proactive, monitorizare online a vizitatorilor, vizualizare de tastare în timp real și multe altele.</p> <p> Aflați mai multe </p> <h2 id="h-conectai-v-reelele-sociale">Conectați-vă rețelele sociale</h2> <p>Integrați biroul de asistență cu cele mai populare canale de socializare precum Facebook, Twitter și Instagram. Puteți <a href="https://www.liveagent.ro/caracteristici/monitorizare-timp/" title="Descoperiți instrumentul de monitorizare a timpului oferit de LiveAgent, ideal pentru urmărirea eficienței și productivității agenților. Obțineți o privire de ansamblu asupra performanțelor și echilibrați volumul de muncă al echipei. Începeți o perioadă de încercare gratuită pentru a optimiza gestionarea timpului fără a necesita un card de credit." hreflang="ro-RO" onover-preload="1">monitoriza</a> și răspunde cu ușurință la toate <a href="https://www.liveagent.ro/caracteristici/mesaje-planificate-macrocomenzi/" title="Descoperiți cum mesajele planificate vă pot îmbunătăți productivitatea și fluxul de lucru. Creați chiar astăzi un număr nelimitat de mesaje planificate!" hreflang="ro-RO" onover-preload="1">mesajele</a> dvs. sociale, comentariile și mențiunile de marcă pe măsură ce acestea sunt convertite în tichete. Gestionați totul de la un singur tablou de bord și economisiți-vă timpul prețios de la comutarea între mai multe conturi.</p> <p> <img decoding="async" width="1024" height="1024" alt="undraw social notifications ro8o" data-src="https://www.liveagent.ro/wp/urlslab-download/5e29fac666474d957ac353b8c12e3553/undraw_social_notifications_ro8o.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="52"> </p> <h2 id="h-de-ce-biroul-de-asisten-liveagent-i-soluia-de-autoservire-sunt-potrivite">De ce biroul de asistență LiveAgent și soluția de autoservire sunt potrivite</h2> <p> <img decoding="async" width="150" height="150" alt="Group 370 icon" data-src="https://www.liveagent.ro/wp/urlslab-download/342ed614b1a8eda5fe26ed342b240075/Group-370.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="53"> </p> <h3 id="h-mai-mult-dect-autoservire">Mai mult decât autoservire</h3> <p>Este un ghișeu unic pentru toate nevoile dvs. de servicii pentru clienți, cu ticketing, <a href="https://www.liveagent.ro/caracteristici/functii-de-chat-live/" title="LiveAgent oferă peste 15 funcții avansate de chat live care vă vor ajuta să vă implicați cu clienții dvs. și să oferiți servicii mai bune pentru clienți." hreflang="ro-RO" onover-preload="1">chat live</a>, centru de apeluri și asistență pentru social media.</p> <p> <img decoding="async" width="150" height="150" alt="1st place icon" data-src="https://www.liveagent.ro/wp/urlslab-download/0d685e84edf7cc2431bb066080efdc88/1st-place.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="54"> </p> <h3 id="h-cel-mai-revizuit-i-evaluat-ca-1">Cel mai revizuit și evaluat ca #1</h3> <p>LiveAgent a fost cea mai recenzată soluție software de birou de asistență pentru firmele mici în 2019-2020.</p> <p> <img decoding="async" width="150" height="150" alt="Statistic icon" data-src="https://www.liveagent.ro/wp/urlslab-download/79157c8f40c85a063ab8f837cf350f5f/Statistic-1.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="55"> </p> <h3 id="h-caracteristic-bogat-i-flexibil">Caracteristică bogată și flexibilă</h3> <p>Instrumentul este dotat cu peste 179 de caracteristici, peste 40 de integrări și opțiuni de personalizare aproape nesfârșite pentru a se adapta nevoilor dumneavoastră.</p> <p> <img decoding="async" width="1024" height="1024" alt="undraw Savings dwkw" data-src="https://www.liveagent.ro/wp/urlslab-download/a3b03aab1a3f592087225e89a0bab4be/undraw_Savings_dwkw.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="56"> </p> <h2 id="h-software-de-autoservire-la-un-pre-corect">Software de autoservire la un preț corect</h2> <p>Fără contracte pe termen lung sau taxe ascunse, LiveAgent oferă cea mai bună valoare pentru banii dvs. cu opțiuni de preț complet transparente și corecte, facturate numai pentru utilizare reală în fiecare lună. Capacitățile de autoservire sunt integrate în fiecare plan – cu excepția celui gratuit.</p> <p> Incepeți trialul gratuit<br> </p> <div class="Post__content__resources"> <div class="Post__sidebar__title h4">Articole conexe</div> <div class="SimilarSources"> <div class="urlslab-rel-res-items urlslab-rel-res-design-default urlslab-rel-res-items-with-image urlslab-rel-res-items-with-summary flowhunt-skip"><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.ro/software-gratuit-de-gestionare-a-clientilor/" title="Căutați un software gratuit de gestionare a clienților? Aruncați o privire asupra beneficiilor LiveAgent și aflați dacă vi se potrivește sau înscrieți-vă pentru un cont gratuit." hreflang="ro-RO" onover-preload="1"><img alt="Căutați un software gratuit de gestionare a clienților? Aruncați o privire asupra beneficiilor LiveAgent și aflați dacă vi se potrivește sau înscrieți-vă pentru un cont gratuit." data-src="https://assets.flowhunt.io/screenshots/6259d45ad8373cb8/3ea80420674c85d9/1728907701_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="57"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.ro/software-gratuit-de-gestionare-a-clientilor/" title="Căutați un software gratuit de gestionare a clienților? Aruncați o privire asupra beneficiilor LiveAgent și aflați dacă vi se potrivește sau înscrieți-vă pentru un cont gratuit." hreflang="ro-RO" onover-preload="1">Căutați un software gratuit de gestionare a clienților?</a></p><p class="urlslab-rel-res-item-summary">Descoperiți LiveAgent, software-ul gratuit de gestionare a clienților care vă ajută să oferiți un suport excelent. Beneficiați de un cont gratuit pentru totdeauna cu acces la funcții esențiale pentru IMM-uri. Simplificați comunicarea cu clienții și creșteți productivitatea cu LiveAgent. Încercați chat-ul live rapid, sistemul de ticketing și call center-ul gratuit pentru o experiență completă de gestionare a clienților. Vizitați pagina noastră și aflați cum puteți îmbunătăți relația cu clienții fără costuri suplimentare!</p><a href="https://www.liveagent.ro/software-gratuit-de-gestionare-a-clientilor/" title="Căutați un software gratuit de gestionare a clienților? Aruncați o privire asupra beneficiilor LiveAgent și aflați dacă vi se potrivește sau înscrieți-vă pentru un cont gratuit." class="urlslab-rel-res-item-arrow" hreflang="ro-RO" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.ro/program-informatic-portal-clienti/" title="Programul informatic de portal pentru clienți va crește fidelitatea clienților și vânzările. Încercați perioada de încercare gratuită de 14 zile pentru LiveAgent și oferiți clienților servicii de calitate excelentă." hreflang="ro-RO" onover-preload="1"><img alt="Programul informatic de portal pentru clienți va crește fidelitatea clienților și vânzările. Încercați perioada de încercare gratuită de 14 zile pentru LiveAgent și oferiți clienților servicii de calitate excelentă." data-src="https://assets.flowhunt.io/screenshots/6259d45ad8373cb8/ebfec2cada24f1fc/1729074237_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="58"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.ro/program-informatic-portal-clienti/" title="Programul informatic de portal pentru clienți va crește fidelitatea clienților și vânzările. Încercați perioada de încercare gratuită de 14 zile pentru LiveAgent și oferiți clienților servicii de calitate excelentă." hreflang="ro-RO" onover-preload="1">Un centru dedicat cu program informatic de portal pentru clienți</a></p><p class="urlslab-rel-res-item-summary">Descoperiți cel mai bun program informatic de portal pentru clienți în 2022 cu LiveAgent. Reduceți costurile și îmbunătățiți asistența oferind clienților acces la resurse, auto-servire și monitorizarea tichetelor. Beneficiați de o perioadă de încercare gratuită de 14 zile, fără necesitatea unui card bancar. Alăturați-vă liderilor din industrie precum Forbes și Airbus și oferiți servicii de calitate excepțională. Începeți acum!</p><a href="https://www.liveagent.ro/program-informatic-portal-clienti/" title="Programul informatic de portal pentru clienți va crește fidelitatea clienților și vânzările. Încercați perioada de încercare gratuită de 14 zile pentru LiveAgent și oferiți clienților servicii de calitate excelentă." class="urlslab-rel-res-item-arrow" hreflang="ro-RO" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.ro/alternative-conversatii-directe/" title="Cele mai bune alternative de conversații directe conțin un set specific de caracteristici care vă vor ajuta în drumul spre succes. Descoperiți-le chiar astăzi!" hreflang="ro-RO" onover-preload="1"><img alt="Cele mai bune alternative de conversații directe conțin un set specific de caracteristici care vă vor ajuta în drumul spre succes. Descoperiți-le chiar astăzi!" data-src="https://assets.flowhunt.io/screenshots/6259d45ad8373cb8/d6317be69a60af44/1729034717_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="59"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.ro/alternative-conversatii-directe/" title="Cele mai bune alternative de conversații directe conțin un set specific de caracteristici care vă vor ajuta în drumul spre succes. Descoperiți-le chiar astăzi!" hreflang="ro-RO" onover-preload="1">Descoperiți cea mai bună alternativă pentru conversații directe</a></p><p class="urlslab-rel-res-item-summary">Cele mai bune alternative de conversații directe conțin un set specific de caracteristici care vă vor ajuta în drumul spre succes. Descoperiți-le chiar astăzi!</p><a href="https://www.liveagent.ro/alternative-conversatii-directe/" title="Cele mai bune alternative de conversații directe conțin un set specific de caracteristici care vă vor ajuta în drumul spre succes. Descoperiți-le chiar astăzi!" class="urlslab-rel-res-item-arrow" hreflang="ro-RO" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.ro/software-gratuit-cu-baza-de-cunostinte/" title="Dacă sunteți în căutarea unei baze de cunoștințe gratuite, LiveAgent vă poate conecta cu una gratuită. Aruncați o privire la soluția noastră de asistență și aflați mai multe." hreflang="ro-RO" onover-preload="1"><img alt="Dacă sunteți în căutarea unei baze de cunoștințe gratuite, LiveAgent vă poate conecta cu una gratuită. Aruncați o privire la soluția noastră de asistență și aflați mai multe." data-src="https://assets.flowhunt.io/screenshots/6259d45ad8373cb8/35ae13f0bcd9f164/1728897690_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="60"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.ro/software-gratuit-cu-baza-de-cunostinte/" title="Dacă sunteți în căutarea unei baze de cunoștințe gratuite, LiveAgent vă poate conecta cu una gratuită. Aruncați o privire la soluția noastră de asistență și aflați mai multe." hreflang="ro-RO" onover-preload="1">Software-ul #1 gratuit de bază de cunoștințe</a></p><p class="urlslab-rel-res-item-summary">Descoperiți LiveAgent, software-ul gratuit numărul 1 pentru baze de cunoștințe, care simplifică gestionarea informațiilor și îmbunătățește asistența clienților. Beneficiați de configurare rapidă, suport 24/7 și o lună gratuită de testare. Instrumentul nostru vă ajută să creați articole detaliate și să reduceți volumul de tichete, asigurând clienți mai fericiți și suport continuu. Începeți acum cu un cont gratuit!</p><a href="https://www.liveagent.ro/software-gratuit-cu-baza-de-cunostinte/" title="Dacă sunteți în căutarea unei baze de cunoștințe gratuite, LiveAgent vă poate conecta cu una gratuită. Aruncați o privire la soluția noastră de asistență și aflați mai multe." class="urlslab-rel-res-item-arrow" hreflang="ro-RO" onover-preload="1"></a></div></div></div> </div> </div> </div> </div> <div class="Post__sidebar"> <div class="Signup__sidebar-wrapper"> <div class="Signup__sidebar urlslab-skip-keywords js-sidebar-sticky"> <div class="Signup__sidebar__title">Încercați gratuit</div> <div class="Signup__sidebar__subtitle">Fără obligații</div> <form data-form-type="signup-trial-form" data-id="signup" data-plan-type="FreeTrial" data-free-form> <input data-id="grecaptcha" name="grecaptcha" type="hidden" value="" autocomplete="off"> <input data-id="ga_client_id" name="ga_client_id" type="hidden" value="" autocomplete="off"> <div data-id="nameFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <input type="text" data-type="text" name="fullname" placeholder="Numele complet" value="" required="required" autocomplete="off" maxlength="100"> </div> <div class="ErrorMessage"></div> </div> <div data-id="mailFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <input type="email" name="email" placeholder="Poștă electronică" value="" required="required" autocomplete="off" maxlength="255"> </div> <div class="ErrorMessage"></div> </div> <div data-id="domainFieldmain" class="Signup__sidebar__item Signup__sidebar__item domain"> <div class="InputWrapper"> <input type="text" data-type="text" name="subdomain" placeholder="Numele companiei" required="required" autocomplete="off" maxlength="25"> <div class="Signup__sidebar__item__domain">.ladesk.com</div> </div> <div class="Signup__sidebar__item__info Tooltip"> <div class="Signup__sidebar__item__info__icon ComparePlans__info-icon fontello-info"></div> <div class="Tooltip__text Tooltip__text--right">Alegeți un nume pentru subdomeniul LiveAgent. Majoritatea persoanelor folosesc numele companiei sau al echipei.</div> </div> <div class="ErrorMessage"></div> </div> <div data-id="regionFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <div class="FilterMenu isSingleSelect"> <div class="FilterMenu__title flex flex-align-center"> <span>Choose your region (datacenter location)</span> </div> <div class="FilterMenu__items"> <div class="FilterMenu__items--inn"> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" name="region" id="signup_sidebar_region_NA" value="NA" data-title="Americas (US)"> <label for="signup_sidebar_region_NA"> <span>Americas (US)</span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" name="region" id="signup_sidebar_region_EU" value="EU" data-title="Europe & Africa (EU)"> <label for="signup_sidebar_region_EU"> <span>Europe & Africa (EU)</span> </label> </div> <div class="checkbox FilterMenu__item"> <input 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Solicitați o demonstrație gratuită pentru a afla mai multe despre LiveAgent și despre cum vă poate ajuta să aveți succes." hreflang="ro-RO" onover-preload="1"> <span>Programați o demonstrație</span> </a> </div> <ul class="GoodHands__logos flex"> <li class="GoodHands__logo"> <a href="/distinctii/" title="Capterra" hreflang="ro-RO" onover-preload="1"> <img alt="Capterra" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/logo-capterra.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="62"> </a> <div class="GoodHands__stars"> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> </div> </li> <li class="GoodHands__logo"> <a href="/distinctii/" title="G2 Crowd" hreflang="ro-RO" onover-preload="1"> <img alt="G2 Crowd" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/logo_g2.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; 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transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="65"></picture> </div> </div> </section> <script> function showGoodHands() { const goodhands = document.querySelector('.GoodHands'); goodhands.classList.remove('hidden'); } window.addEventListener('load', () => { showGoodHands(); window.removeEventListener('load', showGoodHands); }); </script> <footer class="Footer urlslab-skip-keywords urlslab-skip-fragment" data-scrollsidebars="true" style="" urlslab-lazy-bgimage="https://www.liveagent.ro/app/themes/liveagent/assets/images/footer-bg.svg"> <div class="Footer__top"> <div class="wrapper"> <div class="Footer__top__row"> <div class="Footer__top__column"> <div class="nav_menu-80 widget_nav_menu"><div class="Footer__top__column__title Footer__top__column__title--image h5"><img alt="LiveAgent" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/logo_liveagent_light.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="66">LiveAgent</div><div class="menu-footer-top-liveagent-romanian-container"><ul id="menu-footer-top-liveagent-romanian" class="menu"><li id="menu-item-401323"><a href="https://www.liveagent.ro/demonstratie/" title="Doriți să aflați mai multe despre LiveAgent? Solicitați o demonstrație gratuită pentru a afla mai multe despre LiveAgent și despre cum vă poate ajuta să aveți succes." hreflang="ro-RO" onover-preload="1">Demo</a></li> <li id="menu-item-932458"><a href="https://www.liveagent.ro/tarife/" urlslab_href_old="https://www.liveagent.ro/preturi/" title="Planurile LiveAgent încep de la 15 $/agent/lună și includ ticketing prin e-mail, funcție de chat live, bază de cunoștințe și multe altele. Pachetul complet este disponibil la 69 $/agent/lună." hreflang="ro-RO" onover-preload="1">Prețuri</a></li> <li id="menu-item-401325"><a href="/caracteristici/" title="Descoperiți caracteristicile cuprinzătoare ale LiveAgent, un program complex de birou de asistență multicanal. Gestionați eficient solicitările clienților cu funcții avansate precum sistem de ticketing, detectarea coliziunilor între agenți, jurnal de audit și distribuirea automată a tichetelor. Îmbunătățiți productivitatea cu mesaje planificate și organizați contactele și companiile cu ușurință. Explorați soluția completă pentru optimizarea serviciului de asistență." hreflang="ro-RO" onover-preload="1">Caracteristici</a></li> <li id="menu-item-401326"><a href="/integrari/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="ro-RO" onover-preload="1">Integrări</a></li> <li id="menu-item-401329"><a href="https://www.liveagent.ro/alternative/" title="Un serviciu excelent pentru clienți începe cu un software mai bun pentru Asistență. Încercați LiveAgent cu o perioadă de încercare gratuită de 14 zile. Construiți relații, creșteți loialitatea și vânzările." hreflang="ro-RO" onover-preload="1">Alternative</a></li> <li id="menu-item-818036"><a href="https://www.liveagent.com/tour/" title="Take a tour of LiveAgent and discover all amazing tools and features in our multi-channel help desk app. Try it out today and improve your customer service." hreflang="en-US" onover-preload="1">Tur</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-81 widget_nav_menu"><div class="Footer__top__column__title h5">Asistență</div><div class="menu-footer-top-support-romanian-container"><ul id="menu-footer-top-support-romanian" class="menu"><li id="menu-item-401344"><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Portal de asistență</a></li> <li id="menu-item-401345"><a href="https://www.liveagent.ro/migrare/" title="Migrarea LiveAgent este ușoară datorită unuia dintre modulele noastre preinstalate. LiveAgent este disponibil în 43 de traduceri în limbi diferite și acceptă widget-uri adaptabile lingvistic. LiveAgent oferă un plan gratuit pentru totdeauna, precum și alte trei planuri la prețuri avantajoase." hreflang="ro-RO" onover-preload="1">Migrarea datelor</a></li> <li id="menu-item-401346"><a href="https://status.liveagent.com/" title="Check the real-time status of LiveAgent services. All systems are operating normally, including admin panel, call and video functions, ticket operations, and email services. Stay updated with the latest service status." hreflang="en">Starea sistemului</a></li> <li id="menu-item-401347"><a href="https://changelog.liveagent.com/" title="Discover the latest updates and improvements in LiveAgent's changelog. Stay informed about new features, bug fixes, and enhancements to optimize your customer service experience. Visit now for detailed insights!" hreflang="en">Jurnal de modificări</a></li> <li id="menu-item-401349"><a href="https://www.liveagent.ro/solicitare-oferta/" title="Doriți să primiți răspunsuri concrete la întrebări specifice legate de program? Contactați-ne și vom reveni la dvs. cu răspunsurile." hreflang="ro-RO" onover-preload="1">Solicitare de informații</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-82 widget_nav_menu"><div class="Footer__top__column__title h5">Companie</div><div class="menu-footer-top-company-romanian-container"><ul id="menu-footer-top-company-romanian" class="menu"><li id="menu-item-401377"><a href="https://www.liveagent.ro/despre-noi/despre-liveagent/" title="LiveAgent este software-ul original de asistență, creat de compania Quality Unit în 2004. Este un instrument inovator cu funcții de chat live și ticketing, care servește peste 150 de milioane de utilizatori în întreaga lume. Scopul companiei este să ofere servicii excelente pentru clienți, indiferent de canalul de comunicare utilizat." hreflang="ro-RO" onover-preload="1">Despre noi</a></li> <li id="menu-item-401239"><a href="https://www.liveagent.ro/distinctii/" title="Un serviciu excelent pentru clienți începe cu un software de asistență mai bun. Începând de la 15 USD / lună. Începeți cu o încercare gratuită de 14 zile. SaaS (Software ca Serviciu) sau local." hreflang="ro-RO" onover-preload="1">Premii și certificate</a></li> <li id="menu-item-751088"><a href="/povesti-de-succes/" title="Descoperiți cum LiveAgent îmbunătățește satisfacția, veniturile și loialitatea clienților cu poveștile de succes ale companiilor de top. Începeți o perioadă de încercare gratuită de 14 zile și găsiți soluția adaptată afacerii dvs. fără obligații sau informații despre cardul de credit necesare." hreflang="ro-RO" onover-preload="1">Recenzii ale clienților</a></li> <li id="menu-item-401253"><a href="/integrari/#parteneri-voip" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="ro-RO" onover-preload="1">Parteneri VoIP</a></li> <li id="menu-item-401255"><a href="https://www.liveagent.ro/program-afiliere/" title="Programul de afiliere LiveAgent oferă rapoarte în timp real despre vânzările, traficul, soldul contului și performanța generală. Alăturați-vă programului nostru de afiliere astăzi." hreflang="ro-RO" onover-preload="1">Program de afiliere</a></li> <li id="menu-item-751089"><a href="https://www.liveagent.com/about/impressum/" title="Explore LiveAgent's Impressum page for essential business details of Quality Unit, s.r.o. in Bratislava, Slovakia, including CEO contacts, registration info, and identification numbers. Start a 14-day free trial and join our satisfied clients in delivering exceptional customer support." hreflang="en-US" onover-preload="1">Impressum</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-83 widget_nav_menu"><div class="Footer__top__column__title h5">Învățați</div><div class="menu-footer-top-learn-romanian-container"><ul id="menu-footer-top-learn-romanian" class="menu"><li id="menu-item-401289"><a href="/blog/" title="Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="ro-RO" onover-preload="1">Blog</a></li> <li id="menu-item-401290"><a href="/glosar-serviciul-clienti/" title="Descoperiți un glosar cuprinzător pentru programele de birou de asistență și serviciile clienți, ideal pentru începători. Navigați ușor prin terminologia esențială și învățați concepte cheie pentru a excela în domeniu. Vizitați acum pentru a vă îmbunătăți cunoștințele!" hreflang="ro-RO" onover-preload="1">Glosar</a></li> <li id="menu-item-401292"><a href="/academie/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="ro-RO" onover-preload="1">Academie</a></li> <li id="menu-item-401294"><a href="/sabloane/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="ro-RO" onover-preload="1">Șabloane</a></li> <li id="menu-item-401298"><a href="https://www.liveagent.ro/test-de-tastare/" title="Testați-vă abilitățile de tastare cu testul gratuit de tastare LiveAgent. Aflați viteza de tastare în câteva minute și exersați gratuit pentru a vă îmbunătăți." hreflang="ro-RO" onover-preload="1">Test de dactilografiere</a></li> <li id="menu-item-751090"><a href="/calculator-de-costuri/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="ro-RO" onover-preload="1">Calculator de costuri</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-84 widget_nav_menu"><div class="Footer__top__column__title h5">Popular</div><div class="menu-footer-top-popular-romanian-container"><ul id="menu-footer-top-popular-romanian" class="menu"><li id="menu-item-955329"><a href="https://www.liveagent.com/knowledge-base-software/" title="Discover the top 20 knowledge base software for 2024, exploring features, benefits, pricing, and expert tips for choosing the best solution for your business. Get insights on how knowledge base software works and a recommendation for LiveAgent's free trial." hreflang="en-US" onover-preload="1">Cunoștințe software de bază</a></li> <li id="menu-item-751091"><a href="/program-informatic-servicii-clienti/" title="O selecție de programe informatice pentru servicii clienți a celor mai utilizate platforme de pe piață. Alegeți-o pe cea ideală și îmbunătățiți-vă exponențial serviciile pentru clienți." hreflang="ro-RO" onover-preload="1">Software pentru serviciul clienți</a></li> <li id="menu-item-751092"><a href="https://www.liveagent.com/blog/best-voip-phone-systems-and-integrations/" title="Explore the top 20 VoIP phone systems and integrations for 2024 to enhance your business communications. Learn how to choose the best VoIP solution based on features, pricing, and requirements to streamline operations effectively. Discover the benefits of VoIP technology and find the perfect fit for your company's needs." hreflang="en-US" onover-preload="1">Sisteme de telefonie VoIP</a></li> <li id="menu-item-751093"><a href="https://www.liveagent.ro/self-service-software/" aria-current="page" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO">Software self-service</a></li> <li id="menu-item-751094"><a href="/software-de-centru-de-apeluri-de-intrare/" title="Cercetările arată că 39% dintre consumatori preferă asistența prin telefon față de alte canale de comunicare. Cu Liveagent puteți configura un centru de apel virtual chiar în biroul dvs. de asistență. Gestionați cu ușurință comunicările de intrare cu clienții, îmbunătățiți performanțele echipei de asistență și generați mai multe vânzări de intrare." hreflang="ro-RO" onover-preload="1">Software pentru apeluri primite în call-center</a></li> <li id="menu-item-751095"><a href="/program-informatic-gestionare-reclamatii/" title="LiveAgent este un sistem complet de gestionare a reclamațiilor clienților. Acesta oferă o soluție completă de birou de asistență care vă eficientizează toate canalele de comunicare." hreflang="ro-RO" onover-preload="1">Sistem de gestionare a reclamațiilor</a></li> <li id="menu-item-751096"><a href="https://www.liveagent.com/blog/best-client-portal-software/" title="Client portal software showcases a customer-centric approach. Learn about 25 of the best client portal software on the market today." hreflang="en-US" onover-preload="1">Software pentru portalul clienților</a></li> <li id="menu-item-751097"><a href="https://www.liveagent.com/startups/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="en-US" onover-preload="1">Software pentru biroul de asistență pentru start-up-uri</a></li> </ul></div></div> </div> </div> </div> </div> <div class="Footer__middle"> <div class="wrapper"> <div class="Footer__middle__row"> <div class="Footer__middle__contacts"> <div class="Footer__middle__title h5">Contacte de vânzări</div> <ul> <li class="Footer__middle__contacts__phone"><a href="tel:+421%202%2033%20456%20826" title="Număr de telefon LiveAgent">+421 2 33 456 826</a></li> <li class="Footer__middle__contacts__phone"><a href="tel:+1-888-257-8754" title="Număr de telefon LiveAgent">+1-888-257-8754</a></li> <li class="Footer__middle__contacts__whatsapp"><a href="https://wa.me/17862041375?text=Hi!%20I%20am%20contacting%20you%20from%20https://www.liveagent.ro/self-service-software/,%20and%20I%20am%20contacting%20you%20about..." title="WhatsApp de la LiveAgent">+1-786-204-1375</a></li> <li class="Footer__middle__contacts__calendar"><a href="/demonstratie/" title="Demonstrație LiveAgent" hreflang="ro-RO" onover-preload="1">Programați o demonstrație</a></li> </ul> </div> <div class="Footer__middle__social"> <div class="Footer__middle__title h5">Site-uri de socializare</div> <ul> <li> <a href="https://www.instagram.com/liveagent/" rel="noopener" target="_blank" title="Instagram LiveAgent"> <svg> <use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#social-instagram"></use> </svg> </a> </li> <li> <a href="https://www.facebook.com/LiveAgent/" rel="noopener" target="_blank" title="Facebook LiveAgent"> <svg> <use xlink:href=" https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#social-facebook "></use> </svg> </a> </li> <li> <a href="https://twitter.com/LiveAgent" rel="noopener" target="_blank" title="Twitter LiveAgent "> <svg> <use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#social-twitter"></use> </svg> </a> </li> <li> <a href="https://www.linkedin.com/company/liveagent/" rel="nofollow noopener" target="_blank" title="LinkedIn LiveAgent"> <svg> <use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#social-linkedin"></use> </svg> </a> </li> <li> <a href="https://consent.youtube.com/m?continue=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCSG5TrYcDozs6jkLf66taBg%3Fcbrd%3D1&gl=DE&m=0&pc=yt&cm=2&hl=de&src=1" rel="nofollow noopener" target="_blank" title="YouTube LiveAgent" urlslab_href_old="https://www.youtube.com/channel/UCSG5TrYcDozs6jkLf66taBg"> <svg> <use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#social-youtube"></use> </svg> </a> </li> <li> <a href="https://wa.me/17862041375" rel="nofollow noopener" target="_blank" title="WhatsApp de la LiveAgent"> <svg> <use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#social-whatsapp"></use> </svg> </a> </li> </ul> </div> <div class="Footer__middle__reviews"> <div class="Footer__middle__title h5">Recenzii</div> <a class="Footer__middle__reviews__img" href="https://www.g2.com/products/liveagent/reviews?utm_source=review-widget" target="_blank" title="Read reviews of LiveAgent on G2"> <picture><img alt="Read LiveAgent reviews on G2" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/reviews/g2-reviews-img.png" data-urlslabstyle="" style="opacity: 0; 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}); } </script> <div class="ContactUs"> <button class="ContactUs__button flex flex-align-center" data-target="contactUsMenu" type="button"> <span>Contactați-ne</span> <div class="ContactUs__button--icon__wrap"> <svg class="ContactUs__button--icon" viewbox="0 0 55 55" xmlns="http://www.w3.org/2000/svg" xml:space="preserve"><path class="ContactUs__button--icon__path" d="M55 27.5C55 12.322 42.678 0 27.5 0S0 12.322 0 27.5 12.322 55 27.5 55 55 42.678 55 27.5ZM28.554 38.07c-2.029 2.392-4.317 5.096-7.282 5.096 1.145-1.56 1.925-3.432 2.497-5.357-7.229-1.196-12.638-5.512-12.638-10.713 0-2.549 1.768-7.594 7.593-7.594 4.733 0 8.165 3.797 8.165 8.114 0 3.276-1.56 4.473-2.444 4.473-1.04 0-1.56-.729-1.56-2.185v-7.593H20.7v.676c-.624-.624-1.56-.936-2.652-.936-4.213 0-4.889 4.213-4.889 5.565 0 1.82.936 5.617 4.889 5.617 1.3 0 2.34-.416 3.172-1.3.676 1.508 1.768 2.236 3.225 2.236 1.872 0 4.525-1.56 4.525-6.605 0-7.385-6.71-10.298-8.946-10.298C32.246 13.417 44 19.502 44 27.044c0 5.877-6.813 10.661-15.446 11.026ZM15.499 27.616c0-1.092.52-3.433 2.549-3.433 1.716 0 2.548 1.092 2.548 3.329 0 2.392-.832 3.588-2.548 3.588-1.717.052-2.549-1.144-2.549-3.484Z"></path> <defs> <lineargradient id="Gradient"> <stop offset="0%" stop-color="#ffbd39"></stop> <stop offset="100%" stop-color="#fa9531"></stop> </lineargradient> </defs> </svg> </div> </button> <nav class="ContactUs__menu--wrap hidden" data-targetid="contactUsMenu" data-hide-delay="500"> <button class="ContactUs__menu--close" data-close-target="contactUsMenu" type="button"> <svg class="icon-close"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#close"></use></svg> </button> <div class="ContactUs__status"> <p>We are available for you 24/7.<br> Feel free to contact us. </p> <ul class="ContactUs__status--info" id="contactUsStatus"> <li class="ContactUs__status ok" data-status="ok">Servers online</li> <li class="ContactUs__status outage" data-status="outage"> <svg class="icon icon-danger"> <use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg#danger"></use> </svg> <div class="message"> We are currently experiencing problems. <strong>More details</strong> </div> </li> <li class="ContactUs__status degradation" data-status="degradation"> <svg class="icon icon-danger"> <use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg#danger"></use> </svg> Servers busy </li> </ul> </div> <ul class="ContactUs__menu"> <li class="ContactUs__menu--item top"> <div class="ContactUs__menu--link fakeChatButton no-icon hidden"> <span class="fakeChatButton__text">Formular de contact</span> <img class="ContactUs__icon" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/contact/form.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="72"> <span class="fakeChatButton__msg bottom">Vă rugăm să acceptați cookie-urile noastre înainte de a trimite formularul de contact.</span> </div> <span class="ContactUs__menu--link ContactUs__menu--link__form red" onclick="showContactForm()" data-target="contactUsForm" data-close-target="contactUsMenu"> Formular de contact <img class="ContactUs__icon" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/contact/form.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="73"> </span> </li> <li class="ContactUs__menu--item"> <button class="ContactUs__menu--link violet" onclick="contactUsMessenger();" data-close-target="contactUsMenu" rel="nofollow noopener external">Messenger<img class="ContactUs__icon" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/contact/messenger.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="74"></button> </li> <li class="ContactUs__menu--item whatsapp"> <button class="ContactUs__menu--link green" data-message="Hi! I am contacting you from https://www.liveagent.ro/self-service-software/ and I am contacting you about..." onclick="contactUsWhatsApp(this);" data-close-target="contactUsMenu" rel="nofollow noopener external"> Whatsapp <img class="ContactUs__icon" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/contact/whatsapp.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="75"> </button> </li> <li class="ContactUs__menu--item"> <div class="ContactUs__menu--link fakeChatButton hidden"> <span class="fakeChatButton__text">Conversații directe</span> <div class="ContactUs__icon fakeChatButton__icon"></div> <span class="fakeChatButton__msg">Vă rugăm să acceptați modulele cookie înainte de începe să conversăm.</span> </div> <span class="ContactUs__menu--link chat orange" id="chatBtn" data-close-target="contactUsMenu"> Chat with an agent </span> </li> <li class="ContactUs__menu--item chatbot"> <div class="ContactUs__menu--link fakeChatButton hidden"> <span class="fakeChatButton__text">Chat with a bot</span> <img class="ContactUs__icon" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/contact/chatbot.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="76"> <span class="fakeChatButton__msg">Vă rugăm să acceptați modulele cookie înainte de începe să conversăm.</span> </div> <button class="ContactUs__menu--link blue" id="chatBot" data-close-target="contactUsMenu" rel="nofollow noopener external"> Chat with a bot <img class="ContactUs__icon" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/contact/chatbot.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="77"> </button> </li> </ul> </nav> </div> <script> const contactUsBtn = document.querySelector('.ContactUs__button'); const statusUrl = 'https://status.liveagent.com/'; contactUsBtn.addEventListener('click', async () => { const chatbotScriptSet = document.getElementById('fh-chatbot-script'); const menu = document.querySelector('.ContactUs__menu--wrap'); const statusInfo = document.querySelector('#contactUsStatus'); if ( menu?.classList.contains('hidden') ) { if( ! chatbotScriptSet ) { const chatbotScript = document.createElement('script'); chatbotScript.setAttribute('id', 'fh-chatbot-script'); chatbotScript.innerHTML = ` loadChatBot({ chatbotId: 'ee7cb389-4f00-441f-a287-07a43f72f1e3', workspaceId: '4d1adbc8-edfa-48c1-b93a-a8096d28f5e7', btnTarget: '#chatBot'}); `; document.querySelector('body').appendChild(chatbotScript); } const serviceStatus = await quStatusWidget.getStatus().then( ( result ) => { return displayStatusIndicator( result ); }); if ( serviceStatus === 'outage' ) { const statusInfoLink = statusInfo.querySelector(`[data-status^=${serviceStatus}]`); statusInfoLink.style.display = 'flex'; statusInfoLink.addEventListener( 'click', () => window.open( statusUrl, '_blank' ) ); } } }) const quStatusWidget = { statusJsonUrl: `${statusUrl}/status.json`, async fetchJson() { try { const data = await fetch(this.statusJsonUrl); return await data.json(); } catch (error) { console.log(error); } }, async getStatus() { const status = await this.fetchJson(); return status; } }; function displayStatusIndicator(serviceStatus) { let statusClass = 'ok'; if ( !serviceStatus ) { return 'unavailable'; } if (serviceStatus?.outages?.length > 0) { statusClass = 'outage'; } if (serviceStatus?.degradations?.length > 0) { statusClass = 'degradation'; } return statusClass; } function contactUsWhatsApp( element ) { const message = element.getAttribute( 'data-message' ); const number = '17862041375'; const whatsappLink = 'https://wa.me/' + number + '?text=' + encodeURIComponent( message ); window.open( whatsappLink, '_blank' ); } function contactUsMessenger() { const facebookLink = 'https://m.me/LiveAgent/'; window.open( facebookLink, '_blank' ); } </script> <script> const gtmChatButton = document.querySelector( ".ContactUs__menu--link.chat" ); const gtmNewsletterButton = document.querySelector( ".Newsletter__form button" ); if ( gtmChatButton !== null ) { gtmChatButton.addEventListener( "click", () => { window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'live_chat_contact' }); }); } if ( gtmNewsletterButton !== null ) { gtmNewsletterButton.addEventListener( "click", () => { window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'newsletter_subscription' }); }); } document.addEventListener( 'DOMContentLoaded', ( e ) => { if ( document.querySelector( '.Content .yoast-table-of-contents' ) ) { const heights = { placeholderHeight: 0, stickyHeaderHeight: 0 }; let checked = false; function updateHeights() { const placeholder = document.querySelector( '.compact-header__placeholder' ); const stickyHeader = document.querySelector( '.compact-header__placeholder .compact-header--sticky' ); if ( placeholder ) { heights.placeholderHeight = placeholder.offsetHeight; } if ( stickyHeader ) { heights.stickyHeaderHeight = stickyHeader.offsetHeight; } } function checkScroll() { if ( ! checked && window.scrollY >= heights.placeholderHeight * 2 ) { updateHeights(); checked = true; window.removeEventListener( 'scroll', checkScroll ); } } function handleLinkClick( event ) { event.preventDefault(); const targetId = this.getAttribute( 'href' ).substring( 1 ); const targetElement = document.getElementById( targetId ); if ( targetElement ) { const { placeholderHeight, stickyHeaderHeight } = heights; const defaultSubHeaderHeight = 73; const offset = stickyHeaderHeight || defaultSubHeaderHeight; const targetPosition = targetElement.offsetTop + placeholderHeight - offset; window.scrollTo( { top: targetPosition, behavior: 'smooth' } ); } } updateHeights(); window.addEventListener( 'scroll', checkScroll ); document.querySelectorAll( '.yoast-table-of-contents li a' ).forEach( ( link ) => link.addEventListener( 'click', handleLinkClick ) ); } } ); </script> </body> </html>