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.Button{margin-right:0}.Login__popup__close{position:absolute;right:15px;top:15px;display:-webkit-box;display:-ms-flexbox;display:flex;width:25px;height:25px;background-image:url(/app/themes/liveagent/assets/images/icon-close.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center;cursor:pointer;-webkit-transition:opacity .3s;transition:opacity .3s}.Login__popup__close:active,.Login__popup__close:focus,.Login__popup__close:hover{opacity:.6}.Login__popup.active{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login{padding:0 !important;margin-left:30px !important;-webkit-transition:opacity .3s;transition:opacity .3s}.Button--login:active .tooltip,.Button--login:focus .tooltip,.Button--login:hover .tooltip{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login span{font-size:0}.Button--login span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app .Header{background-color:#fff;background-color:var(--header-background);position:fixed;top:0;z-index:99991;width:100%;height:90px;padding:.9375em 0}#app .Header .wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__logo{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__logo a{display:block;width:100%;height:100%;padding:.9375em .9375em .9375em 0}#app .Header__logo a img{display:block;max-width:8.125em;height:1.875em}#app .Header__items{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--outline{display:-webkit-box;display:-ms-flexbox;display:flex;width:6.25em}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 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Aflați mai multe despre distribuirea automată a tichetelor LiveAgent." hreflang="ro-RO">Produs</a> <ul class="sub-menu"> <li id="menu-item-970872" class="icn-menu-help-desk menu-item menu-item-type-custom menu-item-object-custom menu-item-970872"><svg class="icon icon-menu-help-desk"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-help-desk"></use></svg><a href="https://www.liveagent.com/help-desk-software/" title="Explore a selection of the best help desk software on the market. Choose the ideal help desk software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1">Birou de asistență<div class="menu-item-description">Platformă de servicii pentru clienți omnichannel</div></a></li> <li id="menu-item-916150" class="icn-menu-ticketing menu-item menu-item-type-post_type menu-item-object-page menu-item-916150"><svg class="icon icon-menu-ticketing"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-ticketing"></use></svg><a href="https://www.liveagent.ro/software-de-ticketing/" title="Explorați o selecție de programe de ticketing care sunt cele mai utilizate pe piață. Alegeți instrumentul ideal de ticketing și ridicați serviciul dvs. pentru clienți până la lună." hreflang="ro-RO" onover-preload="1">Ticketing<div class="menu-item-description">Sistem avansat de ticketing</div></a></li> <li id="menu-item-454527" class="icn-menu-live-chat menu-item menu-item-type-post_type menu-item-object-page menu-item-454527"><svg class="icon icon-menu-live-chat"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-live-chat"></use></svg><a href="https://www.liveagent.ro/program-informatic-conversatii-directe/" title="Explorați o selecție a celor mai bune programe de chat live de pe piață. Alegeți software-ul de chat live ideal pentru site-ul dvs. web și ridicați serviciul dvs. pentru clienți până la lună." hreflang="ro-RO" onover-preload="1">Live chat<div class="menu-item-description">Cel mai rapid live chat de pe piață</div></a></li> </ul> </li> <li id="menu-item-454530" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-454530"><a href="#" title="Rotiți automat sarcinile de apel și setați timpii de pauză pentru agenții dvs., dacă este necesar. Aflați mai multe despre distribuirea automată a tichetelor LiveAgent." hreflang="ro-RO">sub</a> <ul class="sub-menu"> <li id="menu-item-970873" class="icn-thumbsup menu-item menu-item-type-custom menu-item-object-custom menu-item-970873"><svg class="icon icon-thumbsup"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#thumbsup"></use></svg><a href="https://www.liveagent.com/social-media-customer-service/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="en-US" onover-preload="1">Social media<div class="menu-item-description">Răspundeți urmăritorilor dumneavoastră direct din LiveAgent</div></a></li> <li id="menu-item-695271" class="icn-phone menu-item menu-item-type-post_type menu-item-object-page menu-item-695271"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#phone"></use></svg><a href="https://www.liveagent.ro/software-call-center/" title="Software-ul pentru call center omnicanal LiveAgent le permite agenților să ofere servicii personalizate pentru clienții dvs. Încercați acum noua experiență de asistență pentru clienți." hreflang="ro-RO" onover-preload="1">Call center<div class="menu-item-description">Software de call center încorporat</div></a></li> <li id="menu-item-955326" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-955326"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#lightbulb"></use></svg><a href="https://www.liveagent.com/liveagent-knowledge-base-software/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="en-US" onover-preload="1">Cunoștințe de bază<div class="menu-item-description">Oferiți opțiuni de autoservire</div></a></li> </ul> </li> <li id="menu-item-454543" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-454543"><a href="#" title="Rotiți automat sarcinile de apel și setați timpii de pauză pentru agenții dvs., dacă este necesar. Aflați mai multe despre distribuirea automată a tichetelor LiveAgent." hreflang="ro-RO">Utilizare pentru</a> <ul class="sub-menu"> <li id="menu-item-454546" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-454546"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-business-solutions"></use></svg><a href="https://www.liveagent.ro/afaceri/" title="LiveAgent: soluție de suport personalizabilă pentru afaceri. Creșteți loialitatea și satisfacția clienților cu servicii rapide și eficiente." hreflang="ro-RO" onover-preload="1">Soluții de afaceri<div class="menu-item-description">Afaceri diferite, soluții diferite</div></a></li> <li id="menu-item-454548" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-454548"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#shop"></use></svg><a href="https://www.liveagent.ro/industrie/" title="LiveAgent este capabil să îndeplinească cerințele mai multor sfere de afaceri. Vedeți cum LiveAgent se poate potrivi cerințelor dvs. și vă poate îmbunătăți asistența pentru clienți." hreflang="ro-RO" onover-preload="1">Soluții pentru industrie<div class="menu-item-description">Adaptați LiveAgent la industria dumneavoastră</div></a></li> <li id="menu-item-751098" class="icn-menu-use-cases menu-item menu-item-type-custom menu-item-object-custom menu-item-751098"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-use-cases"></use></svg><a href="/povesti-de-succes/" title="Descoperiți cum LiveAgent îmbunătățește satisfacția, veniturile și loialitatea clienților cu poveștile de succes ale companiilor de top. Începeți o perioadă de încercare gratuită de 14 zile și găsiți soluția adaptată afacerii dvs. fără obligații sau informații despre cardul de credit necesare." hreflang="ro-RO" onover-preload="1">Cazuri de utilizare<div class="menu-item-description">Un singur produs, mai multe scenarii de utilizare</div></a></li> </ul> </li> <li id="menu-item-454550" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-454550"><a href="#" title="Rotiți automat sarcinile de apel și setați timpii de pauză pentru agenții dvs., dacă este necesar. Aflați mai multe despre distribuirea automată a tichetelor LiveAgent." hreflang="ro-RO">Integrări</a> <ul class="sub-menu"> <li id="menu-item-955327" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-955327"><a href="https://www.liveagent.com/integrations/whatsapp/" title="LiveAgent offers a WhatsApp integration that allows users to easily answer WhatsApp messages from their LiveAgent dashboard." hreflang="en-US" onover-preload="1">WhatsApp</a></li> <li id="menu-item-454555" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454555"><a href="https://www.liveagent.ro/integrari/wordpress/" title="Integrați LiveAgent cu WordPress și adăugați un buton de chat live pe site-ul dvs. pentru a transforma experiența clienților. Ghidul nostru detaliat vă arată pașii simpli pentru instalare și utilizare eficientă, îmbunătățind suportul și satisfacția clienților. Încercați gratuit și descoperiți cum să optimizați interacțiunile în timp real!" hreflang="ro-RO" onover-preload="1">WordPress</a></li> <li id="menu-item-454557" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454557"><a href="https://www.liveagent.ro/integrari/prestashop/" title="Dacă doriți ca clienții dvs. să vă contacteze mai repede, luați în considerare plasarea unui buton de chat live pentru site-ul dvs. Prestashop cu integrarea noastră LiveAgent." hreflang="ro-RO" onover-preload="1">Prestashop</a></li> <li id="menu-item-454556" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454556"><a href="https://www.liveagent.ro/integrari/magento/" title="Integrați Magento 2 în LiveAgent și creșteți fluxul de lucru. Tichetele vor ține evidența comenzilor clienților și puteți utiliza o singură platformă." hreflang="ro-RO" onover-preload="1">Magento</a></li> <li id="menu-item-454558" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454558"><a href="https://www.liveagent.ro/integrari/shopify/" title="Dacă doriți ca clienții dvs. să vă contacteze mai repede, luați în considerare integrarea Shopify pentru LiveAgent. Această integrare vă permite să configurați chat-ul live în magazinul dvs. electronic." hreflang="ro-RO" onover-preload="1">Shopify</a></li> <li id="menu-item-454562" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454562"><a href="https://www.liveagent.ro/integrari/mailchimp/" title="Un software de ticketing poate face mult mai mult cu integrarea Mailchimp pentru LiveAgent. Integrarea Mailchimp vă permite să gestionați contactele de la biroul dvs. de asistență." hreflang="ro-RO" onover-preload="1">Mailchimp</a></li> <li id="menu-item-551021" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-551021"><a href="https://www.liveagent.ro/integrari/pipedrive/" title="Urmăriți-vă clienții potențiali și afacerile cu integrarea PipeDrive pentru LiveAgent. Această integrare reunește toate datele dvs. într-un singur panou de bord pentru a vă ușura fluxul de lucru." hreflang="ro-RO" onover-preload="1">PipeDrive</a></li> <li id="menu-item-551015" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-551015"><a href="https://www.liveagent.ro/integrari/slack/" title="Discutați cu colegii dvs. de echipă oricând doriți, fără a părăsi biroul de asistență. Integrarea Slack pentru LiveAgent vă aduce mesajele astfel încât să nu le pierdeți." hreflang="ro-RO" onover-preload="1">Slack</a></li> <li id="menu-item-454571" class="button-more-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-454571"><a href="/integrari/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="ro-RO" onover-preload="1">Mai multe integrări</a></li> </ul> </li> </ul> </li> <li id="menu-item-454575" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-454575"><a href="#" title="Rotiți automat sarcinile de apel și setați timpii de pauză pentru agenții dvs., dacă este necesar. Aflați mai multe despre distribuirea automată a tichetelor LiveAgent." hreflang="ro-RO">Resurse</a> <ul class="sub-menu"> <li id="menu-item-454579" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-454579"><a href="#" title="Rotiți automat sarcinile de apel și setați timpii de pauză pentru agenții dvs., dacă este necesar. Aflați mai multe despre distribuirea automată a tichetelor LiveAgent." hreflang="ro-RO">Învățați</a> <ul class="sub-menu"> <li id="menu-item-454581" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom menu-item-454581"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#graduation"></use></svg><a href="/academie/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="ro-RO" onover-preload="1">Academie<div class="menu-item-description">Deveniți un expert în servicii pentru clienți</div></a></li> <li id="menu-item-454582" class="icn-menu-templates menu-item menu-item-type-custom menu-item-object-custom menu-item-454582"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-templates"></use></svg><a href="/sabloane/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="ro-RO" onover-preload="1">Șabloane<div class="menu-item-description">Șabloane personalizabile pentru orice ocazie</div></a></li> <li id="menu-item-751100" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-751100"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-checklists"></use></svg><a href="https://www.liveagent.ro/checklists/" title="Streamline your workflow and complete any task efficiently. Choose from a variety of checklists and start improving immediately." hreflang="ro-RO" onover-preload="1">Liste de verificare<div class="menu-item-description">Cum să vă gestionați procesul</div></a></li> </ul> </li> <li id="menu-item-454584" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-454584"><a href="#" title="Rotiți automat sarcinile de apel și setați timpii de pauză pentru agenții dvs., dacă este necesar. Aflați mai multe despre distribuirea automată a tichetelor LiveAgent." hreflang="ro-RO">sub</a> <ul class="sub-menu"> <li id="menu-item-454585" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-454585"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#pencil"></use></svg><a href="https://www.liveagent.ro/blog/" title="Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="ro-RO" onover-preload="1">Blog<div class="menu-item-description">Noutăți despre serviciul clienți și LiveAgent</div></a></li> <li id="menu-item-454586" class="icn-menu-glossary menu-item menu-item-type-custom menu-item-object-custom menu-item-454586"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-glossary"></use></svg><a href="/glosar-serviciul-clienti/" title="Descoperiți un glosar cuprinzător pentru programele de birou de asistență și serviciile clienți, ideal pentru începători. Navigați ușor prin terminologia esențială și învățați concepte cheie pentru a excela în domeniu. Vizitați acum pentru a vă îmbunătăți cunoștințele!" hreflang="ro-RO" onover-preload="1">Glosar<div class="menu-item-description">Învățați terminologia serviciului clienți</div></a></li> <li id="menu-item-454587" class="icn-menu-directory menu-item menu-item-type-custom menu-item-object-custom menu-item-454587"><svg class="icon icon-menu-directory"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-directory"></use></svg><a href="/repertoriu/" title="Can't find the support contact information? Check out LiveAgent directories and get in touch with the support you're seeking." hreflang="ro-RO" onover-preload="1">Anuar<div class="menu-item-description">Listă cuprinzătoare de contacte pentru serviciul de asistență</div></a></li> </ul> </li> <li id="menu-item-454589" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-454589"><a href="#" title="Rotiți automat sarcinile de apel și setați timpii de pauză pentru agenții dvs., dacă este necesar. Aflați mai multe despre distribuirea automată a tichetelor LiveAgent." hreflang="ro-RO">sub</a> <ul class="sub-menu"> <li id="menu-item-454590" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-454590"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-typing-test"></use></svg><a href="https://www.liveagent.ro/test-de-tastare/" title="Testați-vă abilitățile de tastare cu testul gratuit de tastare LiveAgent. Aflați viteza de tastare în câteva minute și exersați gratuit pentru a vă îmbunătăți." hreflang="ro-RO" onover-preload="1">Test de dactilografiere<div class="menu-item-description">Îmbunătățiți-vă viteza de dactilografiere</div></a></li> <li id="menu-item-955328" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-955328"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-reviews"></use></svg><a href="https://www.liveagent.ro/reviews/" title="Spokeo oferă servicii de căutare a informațiilor de contact și personale, inclusiv istoricul locației și membrii familiei. Site-ul oferă caracteristici suplimentare și actualizări periodice. Utilizatorii pot renunța la colectarea datelor personale și au acces la asistență clienți. Aplicația este disponibilă doar pentru Android." hreflang="ro-RO" onover-preload="1">Recenzii<div class="menu-item-description">Aruncați o privire la recenziile caracteristicilor software</div></a></li> <li id="menu-item-751101" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-751101"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Portalul de asistență<div class="menu-item-description">Articole și ghiduri Cum-să</div></a></li> </ul> </li> <li id="menu-item-454592" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-454592"><a href="#" title="Rotiți automat sarcinile de apel și setați timpii de pauză pentru agenții dvs., dacă este necesar. Aflați mai multe despre distribuirea automată a tichetelor LiveAgent." hreflang="ro-RO">Companie</a> <ul class="sub-menu"> <li id="menu-item-454593" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-454593"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#heart"></use></svg><a href="https://www.liveagent.ro/despre-noi/despre-liveagent/" title="LiveAgent este software-ul original de asistență, creat de compania Quality Unit în 2004. Este un instrument inovator cu funcții de chat live și ticketing, care servește peste 150 de milioane de utilizatori în întreaga lume. Scopul companiei este să ofere servicii excelente pentru clienți, indiferent de canalul de comunicare utilizat." hreflang="ro-RO" onover-preload="1">Despre noi<div class="menu-item-description">Descoperiți echipa din spatele produsului</div></a></li> <li id="menu-item-454597" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-454597"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#trophy"></use></svg><a href="https://www.liveagent.ro/distinctii/" title="Un serviciu excelent pentru clienți începe cu un software de asistență mai bun. Începând de la 15 USD / lună. Începeți cu o încercare gratuită de 14 zile. SaaS (Software ca Serviciu) sau local." hreflang="ro-RO" onover-preload="1">Premii<div class="menu-item-description">Premiile și realizările noastre</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-454614" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-454614"><a href="/caracteristici/" title="Descoperiți caracteristicile cuprinzătoare ale LiveAgent, un program complex de birou de asistență multicanal. Gestionați eficient solicitările clienților cu funcții avansate precum sistem de ticketing, detectarea coliziunilor între agenți, jurnal de audit și distribuirea automată a tichetelor. Îmbunătățiți productivitatea cu mesaje planificate și organizați contactele și companiile cu ușurință. Explorați soluția completă pentru optimizarea serviciului de asistență." hreflang="ro-RO" onover-preload="1">Caracteristici</a></li> <li id="menu-item-454616" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-454616"><a href="https://www.liveagent.ro/tarife/" urlslab_href_old="https://www.liveagent.ro/preturi/" title="Planurile LiveAgent încep de la 15 $/agent/lună și includ ticketing prin e-mail, funcție de chat live, bază de cunoștințe și multe altele. Pachetul complet este disponibil la 69 $/agent/lună." hreflang="ro-RO" onover-preload="1">Prețuri</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/perioada-de-incercare/" class="Button Button--full" title="Luați în considerare programul de asistență LiveAgent? Completați datele dvs. și puteți începe perioada de încercare gratuită, fără alte obligații atașate, nu sunt necesare informații despre cardul de credit." hreflang="ro-RO" onover-preload="1"> <span>Încercare gratuită</span> </a> <a href="/logare/" class="Button Button--login" title="Logați-vă în contul dvs. LiveAgent de pe această pagină. Pentru început, adăugați numele companiei, după care stabiliți un nume de utilizator și o parolă pentru a vă loga cu succes." hreflang="ro-RO" onover-preload="1"> <span>Logare</span> <span class="tooltip">Logare</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demonstratie/" class="Button Button--outline" title="Doriți să aflați mai multe despre LiveAgent? Solicitați o demonstrație gratuită pentru a afla mai multe despre LiveAgent și despre cum vă poate ajuta să aveți succes." hreflang="ro-RO" onover-preload="1"> <span>Demo</span> </a> <a href="/perioada-de-incercare/" class="Button Button--full" title="Luați în considerare programul de asistență LiveAgent? Completați datele dvs. și puteți începe perioada de încercare gratuită, fără alte obligații atașate, nu sunt necesare informații despre cardul de credit." hreflang="ro-RO" onover-preload="1"> <span>Încercare gratuită</span> </a> <a href="/logare/" class="Button Button--login" title="Logați-vă în contul dvs. LiveAgent de pe această pagină. Pentru început, adăugați numele companiei, după care stabiliți un nume de utilizator și o parolă pentru a vă loga cu succes." hreflang="ro-RO" onover-preload="1"> <span>Logare</span> <span class="tooltip">Logare</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-ro" lang="ro"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Europa</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Asia</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Orientul Mijlociu</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">America</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Europa</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/funkcii/avtomatichno-tiker-razpredelenie/" title="Автоматично променяйте задълженията за разговори по телефона и задайте време за почивка за Вашите служители, ако е необходимо. Научете повече за автоматизираното разпределение на тикети на LiveAgent." hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/funkce/automaticka-distribuce-tiketu/" title="Automaticky střídejte službu na telefonu a v případě potřeby nastavte doby bauzy agentům. Přečtěte si více o funkci LiveAgenta Automatická distribuce tiketů." hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/funktioner/automated-ticket-distribution/" title="Automatisk vagt rotation, og indstil pausetider for dine medarbejdere, hvis det er nødvendigt. Lær mere om LiveAgents automatiserede billetdistribution." hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/funktionen/automatische-ticket-zuweisung/" title="Rotieren Sie den Telefondienst automatisch und stellen Sie, wenn nötig, Pausenzeiten für Ihre Mitarbeiter ein. Erfahren Sie mehr über die automatisierte Ticketverteilung von LiveAgent." hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/funktsioonid/ticketite-automaatne-jaotamine/" title="Vahetage automaatselt telefonikõnede eest vastutavat töötajat ja seadke enda töötajatele puhkepausid. Tutvuge lähemalt LiveAgent'i ticketite automaatse jaotamise funktsiooniga." hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/herramientas/distribucion-automatizada-de-incidencias/" title="Rote automáticamente la tarea de teléfono, establezca los tiempos de pausa para sus agentes si lo necesitan. Sepa más sobre la distribución de ticket automatizado." hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/fonctions/distribution-automatisee-des-tickets/" title="Faites automatiquement un roulement du service téléphonique, et définissez des temps de pause pour vos agents si nécessaire. En savoir plus sur la distribution automatisée des tickets de LiveAgent." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/charaktiristika/automati-dianomi-kartelon/" title="Εναλλάξτε αυτόματα την τηλεφωνική υποστήριξη και ορίστε χρόνους παύσης για τους αντιπροσώπους σας, εάν χρειάζεται. Μάθετε περισσότερα σχετικά με την αυτοματοποιημένη διανομή καρτελών του LiveAgent." hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/funkcionalnosti/automatska-distribucija-tiketa/" title="Automatski rotirajte telefonske dužnosti i postavite vrijeme za pauzu vašim agentima, ako je potrebno. Saznajte više o LiveAgent-ovoj automatskoj distribuciji tiketa." hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/caratteristiche/distribuzione-automatizzata-dei-ticket/" title="Ruota automaticamente il servizio telefonico e imposta i tempi di pausa per i tuoi agenti, se necessario. Ulteriori informazioni sulla distribuzione automatica dei ticket di LiveAgent." hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/funkcijas/automatizeta-pieteikumu-sadale/" title="Automātiski daliet tālruņa noslodzes laiku un, ja nepieciešams, piešķiriet aģentiem pauzes. Uzziniet vairāk par LiveAgent automatizēto pieteikumu sadali." hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/funkcijos/automatizuotas-bilietu-paskirstymas/" title="Automatiškai keiskite budėjimo prie telefono laikus ir, jei reikia, savo agentams nustatykite pertraukų laiką. Sužinokite daugiau apie „LiveAgent“ automatinį bilietų paskirstymą." hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/jellemzok/automatikus-jegyelosztas/" title="Irányítson át telefonhívásokat automatikusan, állítson be szabadidőt ügynökeinek, amikor szükséges. Tudjon meg többet a LiveAgent automatikus jegyelosztásáról." hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/functies/geautomatiseerde-ticketverdeling/" title="Wissel automatisch de telefoondienst af en stel indien nodig pauzetijden in voor uw vertegenwoordigers. Lees meer over de geautomatiseerde ticketverdeling van LiveAgent." hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/" title="God kundeservice starter med bedre Help Desk-programvare. Se fordelene med LiveAgent og kom i gang med det på 5 minutter." hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/funkcje/automatyczna-dystrybucja-zgloszen/" title="Automatycznie zmieniaj dyżur telefonu i w razie potrzeby ustaw czas wstrzymania dla swoich agentów. Dowiedz się więcej o automatycznej dystrybucji zgłoszeń LiveAgent." hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </span> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/funkcii/avtomaticheskoe-raspredelenie-zayavok/" title="Автоматически меняйте дежурных на входящих звонках, устанавливайте сотрудникам периоды пауз, когда им необходимо отдохнуть. Узнайте подробнее об автоматическом распределении тикетов в LiveAgent." hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/funkcie/automaticka-distribucia-tiketov/" title="Zlepšite efektivitu svojho tímu s automatickou distribúciou tiketov v LiveAgente! Táto funkcia priraďuje tikety na základe pravidiel, čím šetrí čas a zvyšuje spokojnosť zákazníkov. Objavte viac o možnostiach a výhodách tejto automatizácie." hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/funkcije/samodejno-dodeljevanje-zahtevkov/" title="Samodejno zasukajte dolžnost telefona in po potrebi nastavite čas premora za svoje agente. Preberite več o samodejnem dodeljevanju zahtevkov LiveAgent." hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Asia</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/tezheng/zidong-ticket-fenpei/" title="自动换班，如果需要的话您还可以为您的代理设置暂停时间。了解关于LiveAgent自动Ticket分配的更多信息。" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/feature/awtomatiko-pamamahagi-tiket/" title="Awtomatikong paikutin ang tungkulin sa telepono, at itakda ang mga oras ng panandaliang pagtigil para sa iyong mga ahente kung kinakailangan. Matuto nang higit pa tungkol sa awtomatikong pamamahagi ng tiket sa LiveAgent." hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/tinh-nang/phan-phoi-phieu-tu-dong/" title="Tự động chuyển nghĩa vụ điện thoại, và thiết lập thời gian tạm ngưng cho nhân viên của bạn nếu cần thiết. Tìm hiểu thêm về tính năng phân phối phiếu tự động của LiveAgent." hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Orientul Mijlociu</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/momayezat/automated-ticket-distribution/" title="قم بتوزيع مهمة الهاتف بالتناوب أوتوماتيكيًا، واضبط أوقات الإيقاف المؤقت لوكلائك إذا لزم الأمر. وتعرف على المزيد حول التوزيع الاوتوماتيكي للتذاكر من LiveAgent." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">America</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/features/automated-ticket-distribution/" title="Automatically rotate phone duty, and set pause times for your agents if needed. Learn more about LiveAgent's automated ticket distribution." hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/recursos/distribuicao-automatizada-de-tickets/" title="Alterne automaticamente as tarefas do telefone, defina tempos de pausa para seus agentes e deixe-os descansar quando necessário. A distribuição automatizada de tickets do LiveAgent é única." hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="Copiat!"> <div class="Post Post--sidebar-right" itemscope itemtype="http://schema.org/TechArticle"> <span itemprop="author" itemscope itemtype="http://schema.org/Organization"> <meta itemprop="url" content="https://www.liveagent.ro/caracteristici/distribuire-automata-tichete/"> <meta itemprop="name" content="LiveAgent"> </span> <style id="compactheader-css" 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itemtype="https://schema.org/WebPage" itemprop="item" itemid="https://www.liveagent.ro/caracteristici/" href="https://www.liveagent.ro/caracteristici/" title="Descoperiți caracteristicile cuprinzătoare ale LiveAgent, un program complex de birou de asistență multicanal. Gestionați eficient solicitările clienților cu funcții avansate precum sistem de ticketing, detectarea coliziunilor între agenți, jurnal de audit și distribuirea automată a tichetelor. Îmbunătățiți productivitatea cu mesaje planificate și organizați contactele și companiile cu ușurință. Explorați soluția completă pentru optimizarea serviciului de asistență." hreflang="ro-RO" onover-preload="1"><span itemprop="name">Caracteristici</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Distribuirea automată a tichetelor</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-distribuirea-automat-a-tichetelor">Distribuirea automată a tichetelor</h1>   <div class="compact-header__text"><p class="flowhunt-skip"></p><p>Distribuirea automată a tichetelor LiveAgent facilitează gestionarea eficientă a solicitărilor de asistență prin atribuirea automată a tichetelor agenților, economisind timp și îmbunătățind satisfacția clienților. Ideal pentru companii cu volum mare de cereri.</p></div>   <div class="compact-header__tags"> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Categorii:</div> <ul class="compact-header__tags-list"> <li> <a href="https://www.liveagent.ro/caracteristici/#ticket-management-ro" title="Ticket Management" hreflang="ro-RO" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#tag-solid"></use> </svg> Ticket Management </a> </li> </ul> </div> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Disponibile în:</div> <ul class="compact-header__tags-list"> <li> <a href="https://www.liveagent.ro/tarife/" title="Small" urlslab_href_old="/preturi/" hreflang="ro-RO" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#tag-solid"></use> </svg> Small </a> </li> <li> <a href="https://www.liveagent.ro/tarife/" title="Medium" urlslab_href_old="/preturi/" hreflang="ro-RO" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#tag-solid"></use> </svg> Medium </a> </li> <li> <a href="https://www.liveagent.ro/tarife/" title="Large" urlslab_href_old="/preturi/" hreflang="ro-RO" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#tag-solid"></use> </svg> Large </a> </li> </ul> </div> </div>  </div> <div class="compact-header__right">  <div class="compact-header__toc js-toc"><div class="FilterMenu"><div class="FilterMenu__title js-toc__title"></div><div class="FilterMenu__items js-toc__items"><div class="FilterMenu__items--inn"><a href="#h-ce-este-distribuirea-automat-a-tichetelor" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Rotiți automat sarcinile de apel și setați timpii de pauză pentru agenții dvs., dacă este necesar. Aflați mai multe despre distribuirea automată a tichetelor LiveAgent." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Ce este distribuirea automată a tichetelor?</span></a><a href="#h-de-ce-este-important-distribuirea-automat-a-tichetelor" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Rotiți automat sarcinile de apel și setați timpii de pauză pentru agenții dvs., dacă este necesar. Aflați mai multe despre distribuirea automată a tichetelor LiveAgent." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">De ce este importantă distribuirea automată a tichetelor?</span></a><a href="#h-ce-tipuri-de-metode-de-distribuire-automat-a-tichetelor-exist-n-liveagent" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Rotiți automat sarcinile de apel și setați timpii de pauză pentru agenții dvs., dacă este necesar. Aflați mai multe despre distribuirea automată a tichetelor LiveAgent." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Ce tipuri de metode de distribuire automată a tichetelor există în LiveAgent?</span></a><a href="#h-liveagent-s-chat-routing-options" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Rotiți automat sarcinile de apel și setați timpii de pauză pentru agenții dvs., dacă este necesar. Aflați mai multe despre distribuirea automată a tichetelor LiveAgent." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Opțiuni de rutare a chat-ului LiveAgent</span></a><a href="#h-sun-la-toi" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Rotiți automat sarcinile de apel și setați timpii de pauză pentru agenții dvs., dacă este necesar. Aflați mai multe despre distribuirea automată a tichetelor LiveAgent." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Sună la toți</span></a><a href="#h-utilizare-maxim" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Rotiți automat sarcinile de apel și setați timpii de pauză pentru agenții dvs., dacă este necesar. Aflați mai multe despre distribuirea automată a tichetelor LiveAgent." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Utilizare maximă</span></a><a href="#h-utilizare-medie" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Rotiți automat sarcinile de apel și setați timpii de pauză pentru agenții dvs., dacă este necesar. Aflați mai multe despre distribuirea automată a tichetelor LiveAgent." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Utilizare medie</span></a><a href="#h-atribuire-aleatorie" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Rotiți automat sarcinile de apel și setați timpii de pauză pentru agenții dvs., dacă este necesar. Aflați mai multe despre distribuirea automată a tichetelor LiveAgent." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Atribuire aleatorie</span></a><a href="#h-chatting-priorities" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Rotiți automat sarcinile de apel și setați timpii de pauză pentru agenții dvs., dacă este necesar. Aflați mai multe despre distribuirea automată a tichetelor LiveAgent." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Priorități de chat</span></a><a href="#h-max-chat-load" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Rotiți automat sarcinile de apel și setați timpii de pauză pentru agenții dvs., dacă este necesar. Aflați mai multe despre distribuirea automată a tichetelor LiveAgent." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Încărcare maximă de chat</span></a><a href="#h-phone-routing-and-agent-priorities" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Rotiți automat sarcinile de apel și setați timpii de pauză pentru agenții dvs., dacă este necesar. Aflați mai multe despre distribuirea automată a tichetelor LiveAgent." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Rutare telefonică și priorități ale agenților</span></a><a href="#h-call-routing-to-a-personal-device" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Rotiți automat sarcinile de apel și setați timpii de pauză pentru agenții dvs., dacă este necesar. Aflați mai multe despre distribuirea automată a tichetelor LiveAgent." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Direcționarea apelurilor către un dispozitiv personal</span></a><a href="#h-cum-se-configureaz-distribuirea-automat-a-tichetelor-n-liveagent" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Rotiți automat sarcinile de apel și setați timpii de pauză pentru agenții dvs., dacă este necesar. Aflați mai multe despre distribuirea automată a tichetelor LiveAgent." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Cum se configurează distribuirea automată a tichetelor în LiveAgent</span></a><a href="#h-distribuirea-chat-ului" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Rotiți automat sarcinile de apel și setați timpii de pauză pentru agenții dvs., dacă este necesar. Aflați mai multe despre distribuirea automată a tichetelor LiveAgent." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Distribuirea chat-ului</span></a><a href="#h-distribuirea-apelurilor" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Rotiți automat sarcinile de apel și setați timpii de pauză pentru agenții dvs., dacă este necesar. Aflați mai multe despre distribuirea automată a tichetelor LiveAgent." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Distribuirea apelurilor</span></a><a href="#h-distribuirea-tichetelor" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Rotiți automat sarcinile de apel și setați timpii de pauză pentru agenții dvs., dacă este necesar. Aflați mai multe despre distribuirea automată a tichetelor LiveAgent." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Distribuirea tichetelor</span></a><a href="#h-utilizarea-regulilor-pentru-a-crea-propriile-fluxuri-de-lucru" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Rotiți automat sarcinile de apel și setați timpii de pauză pentru agenții dvs., dacă este necesar. Aflați mai multe despre distribuirea automată a tichetelor LiveAgent." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Utilizarea regulilor pentru a crea propriile fluxuri de lucru</span></a><a href="#h-avantajele-distribuirii-automate-a-tichetelor" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Rotiți automat sarcinile de apel și setați timpii de pauză pentru agenții dvs., dacă este necesar. Aflați mai multe despre distribuirea automată a tichetelor LiveAgent." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Avantajele distribuirii automate a tichetelor</span></a><a href="#h-mbuntirea-timpului-de-soluionare-i-a-satisfaciei-clienilor" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Rotiți automat sarcinile de apel și setați timpii de pauză pentru agenții dvs., dacă este necesar. Aflați mai multe despre distribuirea automată a tichetelor LiveAgent." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Îmbunătățirea timpului de soluționare și a satisfacției clienților</span></a><a href="#h-distribuirea-automat-a-tichetelor-economisete-timp-i-bani" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Rotiți automat sarcinile de apel și setați timpii de pauză pentru agenții dvs., dacă este necesar. Aflați mai multe despre distribuirea automată a tichetelor LiveAgent." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Distribuirea automată a tichetelor economisește timp și bani</span></a><a href="#h-resurse-n-baza-de-cunotine" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Rotiți automat sarcinile de apel și setați timpii de pauză pentru agenții dvs., dacă este necesar. Aflați mai multe despre distribuirea automată a tichetelor LiveAgent." hreflang="ro-RO"><span class="FilterMenu__item-title js-toc__item-title">Resurse în baza de cunoștințe</span></a><a href="#h-suntei-gata-s-distribuii-automat-tichete-de-asisten" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Rotiți automat sarcinile de apel și setați timpii de pauză pentru agenții dvs., dacă este necesar. 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9.51828 56.6696 9.67899C56.8036 9.8397 57.0268 9.92006 57.3393 9.92006C57.4911 9.92006 57.6429 9.9022 57.7857 9.85756C57.9286 9.81292 58.0446 9.75935 58.1518 9.69685C58.2589 9.63435 58.3393 9.56292 58.4018 9.48256C58.4643 9.40221 58.4911 9.33078 58.4911 9.26828V8.00935Z" fill="#050505"></path> </g> <defs> <clippath id="clip0_2264_6990"> <rect width="60" height="12.8571" fill="white"></rect> </clippath> </defs> </svg> <span>5/5</span> </a> <div class="Signup__sidebar__reviews--rating stars"> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> </div> </div> </div> </div> </form> </div> </div> </div> <div class="Post__content"> <div class="Content" itemprop="articleBody"> <h2 id="h-ce-este-distribuirea-automat-a-tichetelor">Ce este distribuirea automată a tichetelor?</h2> <p>Distribuirea automată a tichetelor este o funcție de <a href="/help-desk-software/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="ro-RO" onover-preload="1">asistență </a>care atribuie automat tichete de asistență pentru a sprijini agenții în conformitate cu regulile <a href="https://www.liveagent.ro/caracteristici/raspunsuri-predefinite/" title="Dacă vreți să evitați tastarea aceluiași răspuns la o problemă repetitivă, profitați de răspunsurile predefinite. Creați-vă propriile răspunsuri și folosiți-le ori de câte ori aveți nevoie." hreflang="ro-RO" onover-preload="1">predefinite</a>. Fiecare departament de asistență are un set diferit de reguli de distribuire automată a tichetelor, cum ar fi turneu, sună la toți, atribuire aleatorie sau utilizare maximă.</p> <figure class="wp-block-image size-large no-borders"><picture><source data-srcset="https://www.liveagent.ro/wp/urlslab-download/036562d19999fcfb9e7c581caa393a39/Mockup-Chat-distribution.png.webp 865w, https://www.liveagent.ro/wp/urlslab-download/ad81d09ca502f8e628958660f4401559/Mockup-Chat-distribution-300x199.png.webp 300w, https://www.liveagent.ro/wp/urlslab-download/1fe59a0a889211d0fe25ec7a2a2ca202/Mockup-Chat-distribution-768x509.png.webp 768w, https://www.liveagent.ro/wp/urlslab-download/3a5ca921907da1655121a869112bfa5e/Mockup-Chat-distribution-75x50.png.webp 75w, https://www.liveagent.ro/wp/urlslab-download/5cf19ebc76bc3eea28cac4c3d32b4f3c/Mockup-Chat-distribution-38x25.png.webp 38w, https://www.liveagent.ro/wp/urlslab-download/b924631da1b3c73e105fe0c5f3c986ee/Mockup-Chat-distribution-506x335.png.webp 506w, https://www.liveagent.ro/wp/urlslab-download/4a5243f33a24beace80b4c9783451c23/Mockup-Chat-distribution-604x400.png.webp 604w, https://www.liveagent.ro/wp/urlslab-download/7e7bfe5f26e28e4ed73052bd8ace3db3/Mockup-Chat-distribution-185x123.png.webp 185w, https://www.liveagent.ro/wp/urlslab-download/47bcc262e9df2c16df1a2d6d4581feff/Mockup-Chat-distribution-110x73.png.webp 110w, https://www.liveagent.ro/wp/urlslab-download/839e0c74f9fb7bee67f4485a3888d432/Mockup-Chat-distribution-485x321.png.webp 485w, https://www.liveagent.ro/wp/urlslab-download/7879acecd30f78ecd2d375f25b14268c/Mockup-Chat-distribution-33x22.png.webp 33w, https://www.liveagent.ro/wp/urlslab-download/0e1a50a2e094fbe9e804580f960a9072/Mockup-Chat-distribution-250x166.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 865px) 100vw, 865px" type="image/webp"></source><source data-srcset="https://www.liveagent.ro/wp/urlslab-download/2a2880c1b49726fe91379674d809a62e/Mockup-Chat-distribution.png 865w, https://www.liveagent.ro/wp/urlslab-download/c6870263bfe0015b8b322d9fb287ba12/Mockup-Chat-distribution-300x199.png 300w, https://www.liveagent.ro/wp/urlslab-download/68f2297550ceeebb812dd46d6dcca09e/Mockup-Chat-distribution-768x509.png 768w, https://www.liveagent.ro/wp/urlslab-download/0521b946d22a6595213bff3d8f8daf62/Mockup-Chat-distribution-75x50.png 75w, https://www.liveagent.ro/wp/urlslab-download/2f85be6f51ead91c2db20dbea6525cff/Mockup-Chat-distribution-38x25.png 38w, https://www.liveagent.ro/wp/urlslab-download/9004b4a4cce6dbcda75354477bdb8753/Mockup-Chat-distribution-506x335.png 506w, https://www.liveagent.ro/wp/urlslab-download/ed62b665721b2443966e7f48b3834fd2/Mockup-Chat-distribution-604x400.png 604w, https://www.liveagent.ro/wp/urlslab-download/8d47e022308a4432ef65789929493885/Mockup-Chat-distribution-185x123.png 185w, https://www.liveagent.ro/wp/urlslab-download/7ab8307381a3f5b41828a2876f82a64d/Mockup-Chat-distribution-110x73.png 110w, https://www.liveagent.ro/wp/urlslab-download/bf4d0fbabbeaf99fee31540553712ea5/Mockup-Chat-distribution-485x321.png 485w, https://www.liveagent.ro/wp/urlslab-download/4bf54ca009185101ff902086aa4b6337/Mockup-Chat-distribution-33x22.png 33w, https://www.liveagent.ro/wp/urlslab-download/768f833f84b4dd3f1d79ba66dbd67119/Mockup-Chat-distribution-250x166.png 250w" urlslab-lazy="yes" sizes="(max-width: 865px) 100vw, 865px"></source><source data-srcset="https://www.liveagent.ro/wp/urlslab-download/036562d19999fcfb9e7c581caa393a39/Mockup-Chat-distribution.png.webp" urlslab-lazy="yes" type="image/webp"></source><img fetchpriority="high" decoding="async" width="865" height="573" alt="Distribuirea chat-ului" class="wp-image-201384" data-src="https://www.liveagent.ro/wp/urlslab-download/2a2880c1b49726fe91379674d809a62e/Mockup-Chat-distribution.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"></picture></figure> <h2 id="h-de-ce-este-important-distribuirea-automat-a-tichetelor">De ce este importantă distribuirea automată a tichetelor?</h2> <p>Distribuirea automată a tichetelor vă poate ajuta echipele de servicii pentru clienți în numeroase moduri. Aceasta poate:</p> <ul class="wp-block-list"><li>Crește eficiența și productivitatea</li><li><a href="https://www.liveagent.com/blog/live-chat-statistics/" urlslab_href_old="/increase-response-speed/" title='Discover the future of customer service with our "23 Must-Know Live Chat Statistics for 2024." Delve into the explosive growth of live chat, its impact on customer satisfaction and sales, and explore future trends shaping the industry. Gain invaluable insights to enhance your digital customer service strategy. Join us on this insightful journey and stay ahead in the competitive market.' hreflang="en-US" onover-preload="1">Scurtează timpul de răspuns și de soluționare</a></li><li>Lasă mai puțin loc pentru eroarea umană</li><li>Economisește timp și reduce costurile</li></ul> <blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow"><p><a href="https://www.forbes.com/sites/blakemorgan/2019/09/24/50-stats-that-prove-the-value-of-customer-experience/?sh=7ab8d0574ef2" title="Customer experience is incredibly valuable. Without a customer focus, companies simply won’t be able to survive. These 50 statistics prove the value of customer experience and show why all companies need to get on board." hreflang="en">77% dintre consumatori</a> spun că experiențele ineficiente ale clienților le afectează calitatea vieții.</p></blockquote> <div class="Gutenberg"> <section class="Reference Box Box--gray"> <div class="wrapper"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-inner-column Reference__image"> <div class="elementor-widget-image"> <div class="elementor-widget-container"> <div class="elementor-image"> <picture><source data-srcset="https://www.liveagent.ro/wp/urlslab-download/5f43a841e5476c246cb77f5bdd06a41c/komora.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Peter Komornik" data-src="https://www.liveagent.ro/wp/urlslab-download/7ca23ab734834702b31f9f797a1514f2/komora.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"></picture> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-inner-column Reference__text"> <div class="elementor-blockquote--skin-clean elementor-blockquote--button-color-official elementor-widget elementor-widget-blockquote"> <div class="elementor-widget-container"> <blockquote class="elementor-blockquote"> <p class="elementor-blockquote__content">LiveAgent combină <strong>interfața excelentă de conversații directe, sistemul de gestionare a tichetelor</strong> și automatizarea, toate acestea permițându-ne să <strong>oferim asistență excepțională clienților noștri.</strong></p> <footer> <cite class="elementor-blockquote__author">Peter Komornik, director general</cite> </footer> </blockquote> </div> <div class="elementor-widget-image"> <div class="elementor-image"> <img decoding="async" alt="logo slido black" data-src="https://www.liveagent.ro/wp/urlslab-download/efbbc93e898ce24aab313998d89a2a5d/logo_slido_black.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"> </div> </div> </div> </div> </div> </div> </section> </div> <h2 id="h-ce-tipuri-de-metode-de-distribuire-automat-a-tichetelor-exist-n-liveagent">Ce tipuri de metode de distribuire automată a tichetelor există în LiveAgent?</h2> <p>Programul de asistență LiveAgent are mai multe metode de distribuire automată a tichetelor pentru tichete primite, apeluri telefonice și chat-uri.</p> <p>Aceste metode de distribuire a tichetelor asigură că agenții dvs. au întotdeauna serviciu de încărcări de tichete optim, o funcție de telefonie rotativă și timpi de pauză desemnați pentru odihnă.</p> <figure class="wp-block-video"><video autoplay="" loop="" muted="" data-urlslabstyle="" style="opacity: 0;" data-src="https://www.liveagent.ro/wp/urlslab-download/d7f634b75dc7a74c0c7dcfaa829a816f/LiveAgent_HelpDesk.mp4" urlslab-lazy="yes" urlslab-id="72"></video></figure> <h2 class="wp-block-heading" id="h-liveagent-s-chat-routing-options">Opțiuni de rutare a chat-ului LiveAgent</h2> <h3 id="h-sun-la-toi">Sună la toți</h3> <p>Metoda de <a href="https://www.liveagent.ro/software-de-apelare-inversa/" title="LiveAgent este o soluție multifuncțională de asistență, care include și un call center. Call center-ul nostru are toate funcțiile necesare, inclusiv apelare inversă." hreflang="ro-RO" onover-preload="1">apelare</a> la toți notifică toți agenții online că există un nou apel/chat și sună până când este preluat.</p> <h3 id="h-utilizare-maxim">Utilizare maximă</h3> <p>Metoda de utilizare maximă atribuie chat-uri noi agentului cu cel mai mare număr de chat-uri care rulează pentru a menține utilizarea la nivelul maxim. Odată ce reprezentantul clientului nu are locuri de <a href="https://www.liveagent.ro/program-informatic-conversatii-directe/" title="Explorați o selecție a celor mai bune programe de chat live de pe piață. Alegeți software-ul de chat live ideal pentru site-ul dvs. web și ridicați serviciul dvs. pentru clienți până la lună." hreflang="ro-RO" onover-preload="1">chat</a> libere, chat-urile noi vor fi redirecționate către următorul agent disponibil. Cu această metodă, puteți maximiza volumul de tichete pentru agenții de <a href="https://www.liveagent.ro/caracteristici/functii-de-chat-live/" title="LiveAgent oferă peste 15 funcții avansate de chat live care vă vor ajuta să vă implicați cu clienții dvs. și să oferiți servicii mai bune pentru clienți." hreflang="ro-RO" onover-preload="1">chat</a> și lăsați alți agenți să lucreze pe tichete offline.</p> <h3 id="h-utilizare-medie">Utilizare medie</h3> <p>Metoda de utilizare medie atribuie chat-uri noi agenților cu cel mai mic număr de chat-uri care rulează pentru a păstra aceeași utilizare pentru toți agenții online. În esență, această metodă de distribuire automată a tichetelor echilibrează chat-urile simultane între toți agenții de asistență disponibili.</p> <h3 id="h-atribuire-aleatorie">Atribuire aleatorie</h3> <p>Metoda de atribuire aleatorie a tichetelor, atribuie tichete în mod aleatoriu. Această metodă de distribuire a tichetelor vă poate ajuta în medie, și în timp, să alocați același număr de chat-uri fiecăruia dintre agenții dvs. </p> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.liveagent.ro/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Ready to improve customer service workload?</p> <p class="BlockDiscover__text">Test our subscriptions with our 14-day free trials. Don't waste any more time and get on board with an all-in-one help desk solution right away.</p> <div class="BlockDiscover__buttons"> <a href="/perioada-de-incercare/" class="Button Button--knockout" title="Luați în considerare programul de asistență LiveAgent? Completați datele dvs. și puteți începe perioada de încercare gratuită, fără alte obligații atașate, nu sunt necesare informații despre cardul de credit." hreflang="ro-RO" onover-preload="1"> <span>FREE TRIAL</span> </a> <a href="https://www.liveagent.ro/demonstratie/" class="Button Button--outline Button--outline__white" urlslab_href_old="/demo/" title="Doriți să aflați mai multe despre LiveAgent? Solicitați o demonstrație gratuită pentru a afla mai multe despre LiveAgent și despre cum vă poate ajuta să aveți succes." hreflang="ro-RO" onover-preload="1"> <span>Programați o demonstrație</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.ro/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <h3 class="wp-block-heading" id="h-chatting-priorities">Priorități de chat</h3> <div class="wp-block-group"><div class="wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow"> <p>Dacă doriți, puteți seta priorități de chat pentru anumiți agenți. Ca urmare, noile chat-uri vor fi direcționate către agenții cu cea mai mare prioritate (1-cea mai mare, 100-cea mai mică). </p> <div class="wp-block-image"><figure class="aligncenter size-full"><a href="https://www.liveagent.com/app/uploads/2021/01/Automatic-chat-distribution-agent-priorities-LiveAgent.png" data-lightbox="gallery" title="App - Uploads - 2021 - 01 - Automatic Chat Distribution Agent Priorities LiveAgent.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ro/wp/urlslab-download/f955334a9ce36ce22550046e1880932f/Automatic-chat-distribution-agent-priorities-LiveAgent.png.webp 2826w, https://www.liveagent.ro/wp/urlslab-download/29df211eec5bc8dc36b81aab085ce37f/Automatic-chat-distribution-agent-priorities-LiveAgent-300x159.png.webp 300w, https://www.liveagent.ro/wp/urlslab-download/8247ecf6c041b1dd968e1fa11dbb6231/Automatic-chat-distribution-agent-priorities-LiveAgent-1024x541.png.webp 1024w, 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https://www.liveagent.ro/wp/urlslab-download/b589ffe620d0dd47affcd966a2f95d69/Automatic-chat-distribution-agent-priorities-LiveAgent-300x159.png 300w, https://www.liveagent.ro/wp/urlslab-download/1a069d3615b691e005853ae009dcafb7/Automatic-chat-distribution-agent-priorities-LiveAgent-1024x541.png 1024w, https://www.liveagent.ro/wp/urlslab-download/4550c6d7a6dc48578b1c72b2739a8398/Automatic-chat-distribution-agent-priorities-LiveAgent-768x406.png 768w, https://www.liveagent.ro/wp/urlslab-download/5ebc6dfd2b503409649830272be7d3e7/Automatic-chat-distribution-agent-priorities-LiveAgent-95x50.png 95w, https://www.liveagent.ro/wp/urlslab-download/9789939f295465dff77db715913dd63e/Automatic-chat-distribution-agent-priorities-LiveAgent-47x25.png 47w, https://www.liveagent.ro/wp/urlslab-download/8792eb77c5a6d91e2d74f5cc592f050e/Automatic-chat-distribution-agent-priorities-LiveAgent-634x335.png 634w, https://www.liveagent.ro/wp/urlslab-download/c90e807365fcece2e4ecdd7c5504ff8c/Automatic-chat-distribution-agent-priorities-LiveAgent-700x370.png 700w, https://www.liveagent.ro/wp/urlslab-download/213ffd76805b1b1082da8a37e62c59ff/Automatic-chat-distribution-agent-priorities-LiveAgent-185x98.png 185w, https://www.liveagent.ro/wp/urlslab-download/6e4d69e3030fa8b37873a997d1550f4b/Automatic-chat-distribution-agent-priorities-LiveAgent-110x58.png 110w, https://www.liveagent.ro/wp/urlslab-download/5fa4ce487d74f3e9e2daa7fbbaea0ee9/Automatic-chat-distribution-agent-priorities-LiveAgent-485x256.png 485w, https://www.liveagent.ro/wp/urlslab-download/5ea36cbea44e91607ef93af7fe4fda8f/Automatic-chat-distribution-agent-priorities-LiveAgent-42x22.png 42w, https://www.liveagent.ro/wp/urlslab-download/1b0856722e46099a0ef3170d0b0480a6/Automatic-chat-distribution-agent-priorities-LiveAgent-250x132.png 250w" urlslab-lazy="yes" sizes="(max-width: 2826px) 100vw, 2826px"></source><source data-srcset="https://www.liveagent.ro/wp/urlslab-download/f955334a9ce36ce22550046e1880932f/Automatic-chat-distribution-agent-priorities-LiveAgent.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="2826" height="1494" alt="Distribuire-atomată-a-tichetelor-priorități-agent-LiveAgent" class="wp-image-180520" data-src="https://www.liveagent.ro/wp/urlslab-download/072449f9399c173272cd6b99ac805845/Automatic-chat-distribution-agent-priorities-LiveAgent.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"></picture></a></figure></div> <h3 class="wp-block-heading" id="h-max-chat-load">Încărcare maximă de chat</h3> <p>Definiți volumul maxim de încărcare a chat-ului pentru fiecare agent. Odată ce volumul maxim este atins, noile chat-uri vor fi direcționate către alți agenți online cu priorități ridicate de chat. </p> <div class="wp-block-image"><figure class="aligncenter size-full"><a href="https://www.liveagent.com/app/uploads/2021/01/Max-ticket-chat-load-LiveAgent.png" data-lightbox="gallery" title="App - Uploads - 2021 - 01 - Max Ticket Chat Load LiveAgent.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ro/wp/urlslab-download/bed9bebfb19cd886a37e5a90df274774/Max-ticket-chat-load-LiveAgent.png.webp 2488w, https://www.liveagent.ro/wp/urlslab-download/f2194edcfbdf51b57d0e13b697a71d6e/Max-ticket-chat-load-LiveAgent-300x161.png.webp 300w, https://www.liveagent.ro/wp/urlslab-download/a02792df8e3b57184c791c7b824f0077/Max-ticket-chat-load-LiveAgent-1024x548.png.webp 1024w, https://www.liveagent.ro/wp/urlslab-download/716339e0ecda771baf1b0a7b7c8ba645/Max-ticket-chat-load-LiveAgent-768x411.png.webp 768w, https://www.liveagent.ro/wp/urlslab-download/95cd76c5adc2ad7392fcdabc9f843748/Max-ticket-chat-load-LiveAgent-93x50.png.webp 93w, https://www.liveagent.ro/wp/urlslab-download/f507c8ad025fdca95738331f8b5e11fe/Max-ticket-chat-load-LiveAgent-47x25.png.webp 47w, https://www.liveagent.ro/wp/urlslab-download/cf5117991881614cf1cf685e1b4e970a/Max-ticket-chat-load-LiveAgent-626x335.png.webp 626w, https://www.liveagent.ro/wp/urlslab-download/1668e0674d12a2350fc22ae6d085e07d/Max-ticket-chat-load-LiveAgent-700x375.png.webp 700w, https://www.liveagent.ro/wp/urlslab-download/83c84494d30fc9254bb429a0b5fef55f/Max-ticket-chat-load-LiveAgent-185x99.png.webp 185w, https://www.liveagent.ro/wp/urlslab-download/b66113e276a14ed90cb781347ba6a65f/Max-ticket-chat-load-LiveAgent-110x59.png.webp 110w, https://www.liveagent.ro/wp/urlslab-download/01a23f9b25502565bd84aba841ab952b/Max-ticket-chat-load-LiveAgent-485x260.png.webp 485w, https://www.liveagent.ro/wp/urlslab-download/e13c139e7c70448ba618e0d57df509b2/Max-ticket-chat-load-LiveAgent-41x22.png.webp 41w, https://www.liveagent.ro/wp/urlslab-download/9a207d27eb751b539e7eab79b8f67837/Max-ticket-chat-load-LiveAgent-250x134.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 2488px) 100vw, 2488px" type="image/webp"></source><source data-srcset="https://www.liveagent.ro/wp/urlslab-download/5ff99c341cd9d7e4625666452a3034dc/Max-ticket-chat-load-LiveAgent.png 2488w, https://www.liveagent.ro/wp/urlslab-download/ec1736232a313dcfd38211dbdf7ae570/Max-ticket-chat-load-LiveAgent-300x161.png 300w, https://www.liveagent.ro/wp/urlslab-download/6e445dacf0d28aad380a60cb877b5acd/Max-ticket-chat-load-LiveAgent-1024x548.png 1024w, https://www.liveagent.ro/wp/urlslab-download/553106190677626913fa077b98b788dc/Max-ticket-chat-load-LiveAgent-768x411.png 768w, https://www.liveagent.ro/wp/urlslab-download/523355944cb0bf514a92b1e73e4c7271/Max-ticket-chat-load-LiveAgent-93x50.png 93w, https://www.liveagent.ro/wp/urlslab-download/4c5bcbfae4496a0b3a16667e12ef6973/Max-ticket-chat-load-LiveAgent-47x25.png 47w, https://www.liveagent.ro/wp/urlslab-download/b905a815717cc69ef460ffd48cdaffb6/Max-ticket-chat-load-LiveAgent-626x335.png 626w, https://www.liveagent.ro/wp/urlslab-download/dab759a01da4edec456f27410459841d/Max-ticket-chat-load-LiveAgent-700x375.png 700w, https://www.liveagent.ro/wp/urlslab-download/45b21c5162be05de3ac5db1368dfab58/Max-ticket-chat-load-LiveAgent-185x99.png 185w, https://www.liveagent.ro/wp/urlslab-download/34e0c581fbc35c27205aa7d02d88fe34/Max-ticket-chat-load-LiveAgent-110x59.png 110w, https://www.liveagent.ro/wp/urlslab-download/2003b0ccfaf5f1b4e5e1d19eddc667a1/Max-ticket-chat-load-LiveAgent-485x260.png 485w, https://www.liveagent.ro/wp/urlslab-download/d79ba9aa541791c3263344cd38a07f0b/Max-ticket-chat-load-LiveAgent-41x22.png 41w, https://www.liveagent.ro/wp/urlslab-download/eceae5a1ecc9626eb44468c54122a804/Max-ticket-chat-load-LiveAgent-250x134.png 250w" urlslab-lazy="yes" sizes="(max-width: 2488px) 100vw, 2488px"></source><source data-srcset="https://www.liveagent.ro/wp/urlslab-download/bed9bebfb19cd886a37e5a90df274774/Max-ticket-chat-load-LiveAgent.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="2488" height="1332" alt="Încărcare-maximă-chat-tichet-LiveAgent" class="wp-image-180532" data-src="https://www.liveagent.ro/wp/urlslab-download/5ff99c341cd9d7e4625666452a3034dc/Max-ticket-chat-load-LiveAgent.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"></picture></a></figure></div> <h2 class="wp-block-heading" id="h-phone-routing-and-agent-priorities">Rutare telefonică și priorități ale agenților</h2> <p>Există două opțiuni de rutare telefonică:</p> <ul class="wp-block-list"><li><strong>Atribuire aleatorie</strong> – <a href="https://www.liveagent.ro/caracteristici/rutarea-apelurilor/" title="Încercați un mod mai personal de comunicare cu clienții dvs. Încercați apelul video LiveAgent. Aveți nevoie doar de contul dvs. LiveAgent. Citiți mai multe despre asta." hreflang="ro-RO" onover-preload="1">apelurile</a> primite vor fi atribuite la întâmplare către un agent online.</li></ul> <ul class="wp-block-list"><li><strong>Atribuire prioritară</strong> – apelurile primite vor fi atribuite unui agent liber cu cea mai mare prioritate.</li></ul> <figure class="wp-block-image size-large no-borders"><picture><source data-srcset="https://www.liveagent.ro/wp/urlslab-download/0c30028fe9cabf62a8b102068d97701c/Mockup-Call-routing.png.webp 960w, https://www.liveagent.ro/wp/urlslab-download/18eb49bbf5a578fb2657d26a5ddd0072/Mockup-Call-routing-300x195.png.webp 300w, https://www.liveagent.ro/wp/urlslab-download/bd1e73a490b1ff28bc709a6e9f5ff005/Mockup-Call-routing-768x500.png.webp 768w, https://www.liveagent.ro/wp/urlslab-download/0aeee3db1ca198ce2a990649a43db436/Mockup-Call-routing-77x50.png.webp 77w, https://www.liveagent.ro/wp/urlslab-download/f9296eb38dce8d9ca394a43cd84b1551/Mockup-Call-routing-38x25.png.webp 38w, https://www.liveagent.ro/wp/urlslab-download/68a90d8ea3d82568a19ef9e38c0d22c0/Mockup-Call-routing-515x335.png.webp 515w, https://www.liveagent.ro/wp/urlslab-download/a15a2626e91ac5b70274a380e35bbda5/Mockup-Call-routing-614x400.png.webp 614w, https://www.liveagent.ro/wp/urlslab-download/2d16a5a71b6bfd996bedcacb03a60a3d/Mockup-Call-routing-185x120.png.webp 185w, https://www.liveagent.ro/wp/urlslab-download/7b72a7e6c68a9d771014ff755cde5f47/Mockup-Call-routing-110x72.png.webp 110w, https://www.liveagent.ro/wp/urlslab-download/983c8b6d3b87a768c6c04f977a3053a7/Mockup-Call-routing-485x316.png.webp 485w, https://www.liveagent.ro/wp/urlslab-download/f3165bb38db0ae44cc0a18fdadf1d27b/Mockup-Call-routing-34x22.png.webp 34w, https://www.liveagent.ro/wp/urlslab-download/2dd018f6af75741e08102a4960d2aff6/Mockup-Call-routing-250x163.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 960px) 100vw, 960px" type="image/webp"></source><source data-srcset="https://www.liveagent.ro/wp/urlslab-download/8d6c00c6c11179ae419dcc66f87f83f3/Mockup-Call-routing.png 960w, https://www.liveagent.ro/wp/urlslab-download/cc74b8cc3ef39970db209724bc12689f/Mockup-Call-routing-300x195.png 300w, https://www.liveagent.ro/wp/urlslab-download/1b4d8f97d48444798d9f166845055c0a/Mockup-Call-routing-768x500.png 768w, https://www.liveagent.ro/wp/urlslab-download/81527e7606ac21912e1b7c2d474d6a79/Mockup-Call-routing-77x50.png 77w, https://www.liveagent.ro/wp/urlslab-download/7657776815b2fc42ed1ebe7c3139217d/Mockup-Call-routing-38x25.png 38w, https://www.liveagent.ro/wp/urlslab-download/7a09809f03bfe7df3204c411e6a0e502/Mockup-Call-routing-515x335.png 515w, https://www.liveagent.ro/wp/urlslab-download/e8f26546f9393c7d6991ae9613fec719/Mockup-Call-routing-614x400.png 614w, https://www.liveagent.ro/wp/urlslab-download/792f4d244ca567a40780227e10e894a1/Mockup-Call-routing-185x120.png 185w, https://www.liveagent.ro/wp/urlslab-download/7c8253548a2481b45e47514f63ae2403/Mockup-Call-routing-110x72.png 110w, https://www.liveagent.ro/wp/urlslab-download/a252d153b76234469206b871069f2818/Mockup-Call-routing-485x316.png 485w, https://www.liveagent.ro/wp/urlslab-download/8aa902027a09ad2bcb979685750e419a/Mockup-Call-routing-34x22.png 34w, https://www.liveagent.ro/wp/urlslab-download/d69dc2d7fd8c565f7ac0c985b2b2d867/Mockup-Call-routing-250x163.png 250w" urlslab-lazy="yes" sizes="(max-width: 960px) 100vw, 960px"></source><source data-srcset="https://www.liveagent.ro/wp/urlslab-download/0c30028fe9cabf62a8b102068d97701c/Mockup-Call-routing.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="960" height="625" alt="Direcționarea apelurilor " class="wp-image-201180" data-src="https://www.liveagent.ro/wp/urlslab-download/8d6c00c6c11179ae419dcc66f87f83f3/Mockup-Call-routing.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"></picture></figure> <h3 class="wp-block-heading" id="h-call-routing-to-a-personal-device">Direcționarea apelurilor către un dispozitiv personal</h3> <p>Cu LiveAgent, agenții au opțiunea de a <a href="https://www.liveagent.ro/caracteristici/call-routing/" urlslab_href_old="/features/call-routing/" title="Rutarea apelurilor LiveAgent direcționează automat apelurile către agenți potriviți pentru o comunicare rapidă. Încercare gratuită!" hreflang="ro-RO" onover-preload="1">direcționa apelurile primite</a> către un dispozitiv personal, cum ar fi un telefon mobil. Acest lucru le permite agenților să ofere clienților asistență în deplasare.</p> <div class="wp-block-image"><figure class="aligncenter size-full"><a href="https://www.liveagent.com/app/uploads/2021/01/Call-routing-add-device-LiveAgent.png" data-lightbox="gallery" title="App - Uploads - 2021 - 01 - Call Routing Add Device LiveAgent.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ro/wp/urlslab-download/bbbb7e751dea22a3102d97d1986c3bee/Call-routing-add-device-LiveAgent.png.webp 2488w, https://www.liveagent.ro/wp/urlslab-download/8966222dc6ee5fb7f271f6aa061036df/Call-routing-add-device-LiveAgent-300x161.png.webp 300w, https://www.liveagent.ro/wp/urlslab-download/f49acaef4f511eeb4a955e02df681227/Call-routing-add-device-LiveAgent-1024x548.png.webp 1024w, https://www.liveagent.ro/wp/urlslab-download/80324b5d68d96eca3f2d11f9d6f241d6/Call-routing-add-device-LiveAgent-768x411.png.webp 768w, 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https://www.liveagent.ro/wp/urlslab-download/b7ae446cc39182184145dd1177c5c102/Call-routing-add-device-LiveAgent-41x22.png 41w, https://www.liveagent.ro/wp/urlslab-download/42308b169c4471d8267b04f7d7ea9b5b/Call-routing-add-device-LiveAgent-250x134.png 250w" urlslab-lazy="yes" sizes="(max-width: 2488px) 100vw, 2488px"></source><source data-srcset="https://www.liveagent.ro/wp/urlslab-download/bbbb7e751dea22a3102d97d1986c3bee/Call-routing-add-device-LiveAgent.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="2488" height="1332" alt="Direcționare-apeluri-adăugare-dispozitiv-LiveAgent" class="wp-image-180562" data-src="https://www.liveagent.ro/wp/urlslab-download/a7cdef027e571ba8b1f80b8ba0590fe9/Call-routing-add-device-LiveAgent.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="37"></picture></a></figure></div> </div></div> <h2 id="h-cum-se-configureaz-distribuirea-automat-a-tichetelor-n-liveagent">Cum se configurează distribuirea automată a tichetelor în LiveAgent</h2> <h3 id="h-distribuirea-chat-ului">Distribuirea chat-ului</h3> <ol class="wp-block-list"><li>Conectați-vă la LiveAgent</li><li>Click pe <strong>Configurare</strong> (pictograma roții dințate în bara de meniu din stânga)</li><li>Click pe <strong>Chat </strong></li><li>Click pe <strong>Setări de chat </strong></li><li>Găsiți secțiunea de <strong>Rutare de chat</strong> și selectați metoda de distribuire pe care o preferați</li><li>Click pe <strong>Salvare</strong></li></ol> <div class="wp-block-image"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2020/10/free-customer-management-software-Chat-Routing-LiveAgent.jpg" data-lightbox="gallery" title="App - Uploads - 2020 - 10 - Free Customer Management Software Chat Routing LiveAgent.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ro/wp/urlslab-download/c523674c0995d58ff6d9b4d043c495e2/free-customer-management-software-Chat-Routing-LiveAgent-1024x576.jpg.webp 1024w, https://www.liveagent.ro/wp/urlslab-download/ea2c880bedf6a72f73724f1c135f9c8d/free-customer-management-software-Chat-Routing-LiveAgent-300x169.jpg.webp 300w, https://www.liveagent.ro/wp/urlslab-download/22d84feff24847cf9259fcb20849bf2c/free-customer-management-software-Chat-Routing-LiveAgent-768x432.jpg.webp 768w, https://www.liveagent.ro/wp/urlslab-download/776903efe05d9b06793f55f4e42e335e/free-customer-management-software-Chat-Routing-LiveAgent-89x50.jpg.webp 89w, https://www.liveagent.ro/wp/urlslab-download/94ae0750dd65e87f22e06a32c2ae2e7d/free-customer-management-software-Chat-Routing-LiveAgent-44x25.jpg.webp 44w, https://www.liveagent.ro/wp/urlslab-download/d22be98b2403f3f95daf14598f7b1cca/free-customer-management-software-Chat-Routing-LiveAgent-596x335.jpg.webp 596w, https://www.liveagent.ro/wp/urlslab-download/a4db35067a618c51127e41c18a9204f3/free-customer-management-software-Chat-Routing-LiveAgent-700x394.jpg.webp 700w, https://www.liveagent.ro/wp/urlslab-download/bbe09f893d942d5e6c032b270d31231f/free-customer-management-software-Chat-Routing-LiveAgent-185x104.jpg.webp 185w, https://www.liveagent.ro/wp/urlslab-download/1343580395ca2b921d9f3d44174039b9/free-customer-management-software-Chat-Routing-LiveAgent-110x62.jpg.webp 110w, https://www.liveagent.ro/wp/urlslab-download/919c4c355d6e11e1c250bb239cf63b46/free-customer-management-software-Chat-Routing-LiveAgent-485x273.jpg.webp 485w, https://www.liveagent.ro/wp/urlslab-download/2bb2452da6e8fbd66d42c131e4e0d15b/free-customer-management-software-Chat-Routing-LiveAgent.jpg.webp 1920w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.ro/wp/urlslab-download/3aa6e1ea2e83cd0a670050243f347dbe/free-customer-management-software-Chat-Routing-LiveAgent-1024x576.jpg 1024w, https://www.liveagent.ro/wp/urlslab-download/d72c21057d8422ec8e266896309f9d5e/free-customer-management-software-Chat-Routing-LiveAgent-300x169.jpg 300w, https://www.liveagent.ro/wp/urlslab-download/873723f98ad2e48e309a96eb162e6a8e/free-customer-management-software-Chat-Routing-LiveAgent-768x432.jpg 768w, https://www.liveagent.ro/wp/urlslab-download/767841dc2411b3cf6360a64872aca6c3/free-customer-management-software-Chat-Routing-LiveAgent-89x50.jpg 89w, https://www.liveagent.ro/wp/urlslab-download/c0493562a34bd7b8071a0359e62470a2/free-customer-management-software-Chat-Routing-LiveAgent-44x25.jpg 44w, https://www.liveagent.ro/wp/urlslab-download/f763994c73c04669afdeb97ac0bcb334/free-customer-management-software-Chat-Routing-LiveAgent-596x335.jpg 596w, https://www.liveagent.ro/wp/urlslab-download/4913c78b3bfd3c41bdb066d2a6f9aed6/free-customer-management-software-Chat-Routing-LiveAgent-700x394.jpg 700w, https://www.liveagent.ro/wp/urlslab-download/056c0b15108b188baa64f7691e4afac0/free-customer-management-software-Chat-Routing-LiveAgent-185x104.jpg 185w, https://www.liveagent.ro/wp/urlslab-download/0d580d328c23b0371d07784bf3936782/free-customer-management-software-Chat-Routing-LiveAgent-110x62.jpg 110w, https://www.liveagent.ro/wp/urlslab-download/49e2c33a543e51ae9f92ae71848e1c02/free-customer-management-software-Chat-Routing-LiveAgent-485x273.jpg 485w, https://www.liveagent.ro/wp/urlslab-download/dde84a2ae3da052527df48beb2557d0b/free-customer-management-software-Chat-Routing-LiveAgent.jpg 1920w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.ro/wp/urlslab-download/c523674c0995d58ff6d9b4d043c495e2/free-customer-management-software-Chat-Routing-LiveAgent-1024x576.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="576" alt="software-gestionare-clienți-gratuit-Rutare-Chat-LiveAgent" class="wp-image-108766" data-src="https://www.liveagent.ro/wp/urlslab-download/3aa6e1ea2e83cd0a670050243f347dbe/free-customer-management-software-Chat-Routing-LiveAgent-1024x576.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="38"></picture></a></figure></div> <h3 id="h-distribuirea-apelurilor">Distribuirea apelurilor</h3> <ol class="wp-block-list"><li>Conectați-vă la LiveAgent</li><li>Click pe <strong>Configurare</strong> (pictograma roții dințate în bara de meniu din stânga)</li><li>Click pe <strong>Apeluri</strong></li><li>Click pe <strong>Setări</strong></li><li>Găsiți secțiunea de <strong>Rutare a apelurilor</strong> și selectați metoda de distribuire pe care o preferați</li><li>Click pe <strong>Salvare</strong></li></ol> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2019/10/Mockup-Call-distribution-settings.png" data-lightbox="gallery" title="App - Uploads - 2019 - 10 - Mockup Call Distribution Settings.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ro/wp/urlslab-download/59902b8a64695657dab57ff4597f61bb/Mockup-Call-distribution-settings.png.webp 906w, https://www.liveagent.ro/wp/urlslab-download/05ad878abae4bee3033bff693f51adf1/Mockup-Call-distribution-settings-300x216.png.webp 300w, https://www.liveagent.ro/wp/urlslab-download/d17e0af14918b6bf6649b3e8a5962be8/Mockup-Call-distribution-settings-768x553.png.webp 768w, https://www.liveagent.ro/wp/urlslab-download/10218c9c5a5dab380de1361596e71c97/Mockup-Call-distribution-settings-69x50.png.webp 69w, https://www.liveagent.ro/wp/urlslab-download/0afbf6a0bec9be116ddc93dfcca4c82b/Mockup-Call-distribution-settings-35x25.png.webp 35w, https://www.liveagent.ro/wp/urlslab-download/9b7f0b413dfae236634b86e63ed4fd53/Mockup-Call-distribution-settings-466x335.png.webp 466w, https://www.liveagent.ro/wp/urlslab-download/919cdd3457a9ac37b21367be1ea2179f/Mockup-Call-distribution-settings-556x400.png.webp 556w, https://www.liveagent.ro/wp/urlslab-download/68b6e6d98e989b6769318c1b030bf596/Mockup-Call-distribution-settings-185x133.png.webp 185w, https://www.liveagent.ro/wp/urlslab-download/c2b6098fcc190d69cff15cdc5e9547c6/Mockup-Call-distribution-settings-110x79.png.webp 110w, https://www.liveagent.ro/wp/urlslab-download/4f6d9953911c8248988f276f04cdfbd9/Mockup-Call-distribution-settings-485x349.png.webp 485w, https://www.liveagent.ro/wp/urlslab-download/3105c7ec700490a81d11bb7ad9c1f676/Mockup-Call-distribution-settings-31x22.png.webp 31w, https://www.liveagent.ro/wp/urlslab-download/058a8dc55148b281c7982e411e1d5d97/Mockup-Call-distribution-settings-250x180.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 906px) 100vw, 906px" type="image/webp"></source><source data-srcset="https://www.liveagent.ro/wp/urlslab-download/f586eeb44e059b9a29eddf735ac22db2/Mockup-Call-distribution-settings.png 906w, https://www.liveagent.ro/wp/urlslab-download/fd79c4c2ffe0e2e7a9e607783b5d74a8/Mockup-Call-distribution-settings-300x216.png 300w, https://www.liveagent.ro/wp/urlslab-download/88b253fce64f9eb7293dced17aeb00a0/Mockup-Call-distribution-settings-768x553.png 768w, https://www.liveagent.ro/wp/urlslab-download/3f1cde55da1fbf494a0aecb2c49d5dec/Mockup-Call-distribution-settings-69x50.png 69w, https://www.liveagent.ro/wp/urlslab-download/fff3054490890e5ea4376903dc054dc4/Mockup-Call-distribution-settings-35x25.png 35w, https://www.liveagent.ro/wp/urlslab-download/486e0f711103bceedb36c15809e33441/Mockup-Call-distribution-settings-466x335.png 466w, https://www.liveagent.ro/wp/urlslab-download/63a69a6f35fcaf417f7e603eeb9fae57/Mockup-Call-distribution-settings-556x400.png 556w, https://www.liveagent.ro/wp/urlslab-download/0b30ae1354b12a7815bab1c50c68cad7/Mockup-Call-distribution-settings-185x133.png 185w, https://www.liveagent.ro/wp/urlslab-download/670572d2548f44b0b9ad1afe64593c27/Mockup-Call-distribution-settings-110x79.png 110w, https://www.liveagent.ro/wp/urlslab-download/4f5df61c0ceb16dee3f14c247b5b0e06/Mockup-Call-distribution-settings-485x349.png 485w, https://www.liveagent.ro/wp/urlslab-download/ddb9c34110bed20cc1eac4157adc6eca/Mockup-Call-distribution-settings-31x22.png 31w, https://www.liveagent.ro/wp/urlslab-download/27288270c272c6e12a9c9b8ed74fff07/Mockup-Call-distribution-settings-250x180.png 250w" urlslab-lazy="yes" sizes="(max-width: 906px) 100vw, 906px"></source><source data-srcset="https://www.liveagent.ro/wp/urlslab-download/59902b8a64695657dab57ff4597f61bb/Mockup-Call-distribution-settings.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="906" height="652" alt="Setări de distribuire a apelurilor" class="wp-image-201577" data-src="https://www.liveagent.ro/wp/urlslab-download/f586eeb44e059b9a29eddf735ac22db2/Mockup-Call-distribution-settings.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="39"></picture></a></figure></div> <h3 id="h-distribuirea-tichetelor">Distribuirea tichetelor</h3> <p>Configurarea distribuirii automate a tichetelor pentru emailuri, <a href="https://www.liveagent.com/social-media-customer-service/" urlslab_href_old="/social-media-customer-service/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="en-US" onover-preload="1">cereri de pe rețelele de socializare,</a> și <a href="/knowledge-base-software/" title="Creați o bază de cunoștințe uimitoare și întrebări frecvente cu LiveAgent, fără taxă de instalare și cu suport clienți 24/7. Îmbunătățiți experiența clienților prin articole educaționale și forumuri interactive, oferind un self-service excelent. Începeți gratuit cu o perioadă de probă și experimentați gestionarea eficientă a cunoștințelor pentru echipa dumneavoastră de asistență!" hreflang="ro-RO" onover-preload="1">tichetele bazei de cunoștințe</a> se poate face în două moduri.</p> <h4 class="wp-block-heading" id="h-distribuirea-tichetelor-prin-departamente">Distribuirea tichetelor prin departamente</h4> <ol class="wp-block-list"><li>Conectați-vă la LiveAgent</li><li>Click pe <strong>Configurare</strong> (pictograma roții dințate în bara de meniu din stânga)</li><li>Click pe <strong>Departamente</strong></li><li>Fie <strong>Editați</strong> un departament existent, fie <strong>creați unul nou</strong> (în cazul în care creați un departament nou, <strong>asigurați-vă că opțiunea De rezolvat este activată)</strong></li><li>Click pe <strong>Agenți</strong> și adăugați agenții care vor fi responsabili pentru rezolvarea tichetelor de la acest departament.</li><li>Click pe <strong>Salvare</strong></li><li>De exemplu, puteți face click pe <strong>Twitter</strong> și <strong>conturile Twitter</strong>. Click pe <strong>Editare</strong> și în <strong>secțiunea Departament</strong>, selectați departamentul pe care tocmai le-ați creat. Acest pas poate fi refăcut pentru Viber, Facebook, Instagram, butoane de apel, butoane de chat video, butoane de chat și invitații, formulare de contact, și conturi <a href="https://www.liveagent.ro/caracteristici/casuta-email-universala/" title="O căsuță de email universală este o versiune mai inteligentă a emailului dvs. care simplifică emailurile, chat-urile live, apelurile și mesajele de pe rețelele de socializare într-o singură căsuță de email." hreflang="ro-RO" onover-preload="1">de email</a>.</li><li>Click pe <strong>Salvare</strong>. De acum înainte, orice tichete noi Twitter vor fi redirecționate către departamentul pe care l-ați selectat și vor fi vizibile numai pentru agenții pe care i-ați selectat. Noile tichete de intrare de pe Twitter vor apărea în secțunea lor De Rezolvat. Odată ce un agent deschide un tichet din butonul De Rezolvat, sistemul îi va atribui automat acel tichet.</li></ol> <div class="wp-block-image is-style-default"><figure class="aligncenter size-full is-resized"><a href="https://www.liveagent.com/app/uploads/2020/11/To-solve-button.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - To Solve Button.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ro/wp/urlslab-download/59f89c44fcb2f900999eb80ec49227f7/To-solve-button.png.webp 514w, https://www.liveagent.ro/wp/urlslab-download/034c4619250276319f70c2345fe03e11/To-solve-button-300x253.png.webp 300w, https://www.liveagent.ro/wp/urlslab-download/dcd559504042577c97dfbe91953fe275/To-solve-button-59x50.png.webp 59w, https://www.liveagent.ro/wp/urlslab-download/b08b5fd632a7474fd479267666a79971/To-solve-button-30x25.png.webp 30w, https://www.liveagent.ro/wp/urlslab-download/3d906fd446cf0d26ff5f0020a578d5b6/To-solve-button-397x335.png.webp 397w, https://www.liveagent.ro/wp/urlslab-download/beca421013fd71e69b5ac1994482f3f0/To-solve-button-474x400.png.webp 474w, https://www.liveagent.ro/wp/urlslab-download/279e227f0e7233d5c7b755e98c709a60/To-solve-button-185x156.png.webp 185w, https://www.liveagent.ro/wp/urlslab-download/79e3f93b2f34508c3d3222e5c2c433c0/To-solve-button-110x93.png.webp 110w, https://www.liveagent.ro/wp/urlslab-download/4c53cfd2dc85f551192a32ddd6c731ed/To-solve-button-485x410.png.webp 485w, https://www.liveagent.ro/wp/urlslab-download/47c21ce15a23359419437dffb11cbbdf/To-solve-button-26x22.png.webp 26w, https://www.liveagent.ro/wp/urlslab-download/4452f9b14fa259b494f0abd81d8e735a/To-solve-button-250x211.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 386px) 100vw, 386px" type="image/webp"></source><source data-srcset="https://www.liveagent.ro/wp/urlslab-download/5a1d26a1370a6f1840a10ecf79b18c24/To-solve-button.png 514w, https://www.liveagent.ro/wp/urlslab-download/6a2d88f3e7e3ae65cd1b249363f5abde/To-solve-button-300x253.png 300w, https://www.liveagent.ro/wp/urlslab-download/0ceaa1b20719bcc78e7a9231331ff4a4/To-solve-button-59x50.png 59w, https://www.liveagent.ro/wp/urlslab-download/bf4217f66307715e96192797c64603cf/To-solve-button-30x25.png 30w, https://www.liveagent.ro/wp/urlslab-download/15b4f9605f927a1de9dfed1af6d2ed8b/To-solve-button-397x335.png 397w, https://www.liveagent.ro/wp/urlslab-download/8b8a01805f3d01593c35f3c569c89257/To-solve-button-474x400.png 474w, https://www.liveagent.ro/wp/urlslab-download/35258cec1db69c1ad56f1ae18aa922e8/To-solve-button-185x156.png 185w, https://www.liveagent.ro/wp/urlslab-download/7cfdfd256e3cc12a639e2ae1f1cb5303/To-solve-button-110x93.png 110w, https://www.liveagent.ro/wp/urlslab-download/ccaecc496e9511cf0aac2deabb73bb4b/To-solve-button-485x410.png 485w, https://www.liveagent.ro/wp/urlslab-download/608adbd41bc5acedbfa60724fbb7cd4b/To-solve-button-26x22.png 26w, https://www.liveagent.ro/wp/urlslab-download/cc76fa74560b12dfe9c7c9f5890525c0/To-solve-button-250x211.png 250w" urlslab-lazy="yes" sizes="(max-width: 386px) 100vw, 386px"></source><source data-srcset="https://www.liveagent.ro/wp/urlslab-download/59f89c44fcb2f900999eb80ec49227f7/To-solve-button.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Butonul-De-Rezolvat-LiveAgent" class="wp-image-144213" width="386" height="326" data-src="https://www.liveagent.ro/wp/urlslab-download/5a1d26a1370a6f1840a10ecf79b18c24/To-solve-button.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="40"></picture></a></figure></div> <h4 class="wp-block-heading" id="h-distribuirea-tichetelor-prin-agen-i">Distribuirea tichetelor prin agenți</h4> <ol class="wp-block-list"><li>Conectați-vă la LiveAgent</li><li>Click pe <strong>Configurare</strong> (pictograma roții dințate în bara de meniu din stânga)</li><li>Click pe <strong>Agenți</strong></li><li>Click pe <strong>Editare </strong>sau <strong>creați un agent nou</strong> (în cazul în care creați un agent nou, completați informațiile personale și continuați cu pasul următor)</li><li>Click pe <strong>Departamente </strong>și adăugați-i la departamentele de care aparțin (faceți același lucru în secțiunea Tichete, Chat-uri și Apeluri)</li><li>Click pe <strong>Salvare</strong></li></ol> <div class="wp-block-image"><figure class="aligncenter size-full"><a href="https://www.liveagent.com/app/uploads/2021/01/Assign-agents-to-departments-LiveAgents.png" data-lightbox="gallery" title="App - Uploads - 2021 - 01 - Assign Agents To Departments LiveAgents.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ro/wp/urlslab-download/cc9390f29f03d15ab8cf30bec6833dd5/Assign-agents-to-departments-LiveAgents.png.webp 2820w, https://www.liveagent.ro/wp/urlslab-download/722255c933f3e25e323168b78c831700/Assign-agents-to-departments-LiveAgents-300x161.png.webp 300w, https://www.liveagent.ro/wp/urlslab-download/c332434ecade4e6cdc2e7bdd2b9dcf57/Assign-agents-to-departments-LiveAgents-1024x548.png.webp 1024w, https://www.liveagent.ro/wp/urlslab-download/424d12f9e623418c9d917720de11041b/Assign-agents-to-departments-LiveAgents-768x411.png.webp 768w, https://www.liveagent.ro/wp/urlslab-download/7b0fc2572d78552a6a63e04e8dc6cffa/Assign-agents-to-departments-LiveAgents-93x50.png.webp 93w, https://www.liveagent.ro/wp/urlslab-download/64dd2b1c59fb8160f322173cf0e1ea8a/Assign-agents-to-departments-LiveAgents-47x25.png.webp 47w, https://www.liveagent.ro/wp/urlslab-download/39c3316ea9b0adc22ba55187898f485b/Assign-agents-to-departments-LiveAgents-626x335.png.webp 626w, https://www.liveagent.ro/wp/urlslab-download/a62ae005da0e6e8c2283244f9ab6fe84/Assign-agents-to-departments-LiveAgents-700x375.png.webp 700w, https://www.liveagent.ro/wp/urlslab-download/d3067d8d946edb223f28b19485b4bea7/Assign-agents-to-departments-LiveAgents-185x99.png.webp 185w, https://www.liveagent.ro/wp/urlslab-download/8b47621112ad30d9f4e47cad61d41a6b/Assign-agents-to-departments-LiveAgents-110x59.png.webp 110w, https://www.liveagent.ro/wp/urlslab-download/6b729b3e9b1cafb88e07d785799a98ca/Assign-agents-to-departments-LiveAgents-485x260.png.webp 485w, https://www.liveagent.ro/wp/urlslab-download/ce574f1789b97be33b8ddd20721c208c/Assign-agents-to-departments-LiveAgents-41x22.png.webp 41w, https://www.liveagent.ro/wp/urlslab-download/950fb8259e550efadba74b27cde84684/Assign-agents-to-departments-LiveAgents-250x134.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 2820px) 100vw, 2820px" type="image/webp"></source><source data-srcset="https://www.liveagent.ro/wp/urlslab-download/b9e6b5f2169b95e62c5e54360c6b8781/Assign-agents-to-departments-LiveAgents.png 2820w, https://www.liveagent.ro/wp/urlslab-download/1c47e8ec099850ecc748c4eae3b0b3ce/Assign-agents-to-departments-LiveAgents-300x161.png 300w, https://www.liveagent.ro/wp/urlslab-download/4f071b9fd8f0c4bc6b9f43cf08332ecf/Assign-agents-to-departments-LiveAgents-1024x548.png 1024w, https://www.liveagent.ro/wp/urlslab-download/efaa0b37f981ad99140e6baf90fea3ac/Assign-agents-to-departments-LiveAgents-768x411.png 768w, https://www.liveagent.ro/wp/urlslab-download/01cf5436decc5535d5e3e098bcaa4507/Assign-agents-to-departments-LiveAgents-93x50.png 93w, https://www.liveagent.ro/wp/urlslab-download/48734fd8b28639d38e7df797f51d24a8/Assign-agents-to-departments-LiveAgents-47x25.png 47w, https://www.liveagent.ro/wp/urlslab-download/86354c45c57a7c933faf165056ca4c9b/Assign-agents-to-departments-LiveAgents-626x335.png 626w, https://www.liveagent.ro/wp/urlslab-download/da56efa9a86bcfad45834bfee056c90c/Assign-agents-to-departments-LiveAgents-700x375.png 700w, https://www.liveagent.ro/wp/urlslab-download/74707d2f925e341070d31292f4347026/Assign-agents-to-departments-LiveAgents-185x99.png 185w, https://www.liveagent.ro/wp/urlslab-download/eb6b798639b5d9f4c764582136fc8c2c/Assign-agents-to-departments-LiveAgents-110x59.png 110w, https://www.liveagent.ro/wp/urlslab-download/ad82442bd4a365e1089cf86458d51da5/Assign-agents-to-departments-LiveAgents-485x260.png 485w, https://www.liveagent.ro/wp/urlslab-download/817adb39d05dc2e93519e9340ec02379/Assign-agents-to-departments-LiveAgents-41x22.png 41w, https://www.liveagent.ro/wp/urlslab-download/201b8ebc1431d14dcab7b3839558ba16/Assign-agents-to-departments-LiveAgents-250x134.png 250w" urlslab-lazy="yes" sizes="(max-width: 2820px) 100vw, 2820px"></source><source data-srcset="https://www.liveagent.ro/wp/urlslab-download/cc9390f29f03d15ab8cf30bec6833dd5/Assign-agents-to-departments-LiveAgents.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="2820" height="1510" alt="Atribuirea-agenților-către-departamente-LiveAgent" class="wp-image-180574" data-src="https://www.liveagent.ro/wp/urlslab-download/b9e6b5f2169b95e62c5e54360c6b8781/Assign-agents-to-departments-LiveAgents.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="41"></picture></a></figure></div> <h2 id="h-utilizarea-regulilor-pentru-a-crea-propriile-fluxuri-de-lucru">Utilizarea regulilor pentru a crea propriile fluxuri de lucru</h2> <p>Dacă doriți să faceți un pas mai înainte, puteți utiliza <a href="https://www.liveagent.ro/caracteristici/reguli/" title="Automatizați și organizați fluxul de lucru cu reguli. Regulile vă permit să vă organizați tichetele, să trimiteți răspunsuri automate și multe altele." hreflang="ro-RO" onover-preload="1">reguli de automatizare</a> pentru a crea fluxuri de lucru unice care acționează ca metode de distribuire a tichetelor. Pentru a face acest lucru, conectați-vă la LiveAgent, click pe <strong>Configuare</strong>, selectați <strong>Automatizare</strong>, click pe <strong>Reguli</strong> și click <strong>Creare</strong>.</p> <p>Simțiți-vă liber să vă jucați cu diferite scenarii. Când vine vorba de automatizarea LiveAgent, posibilitățile sunt nelimitate.</p> <div class="wp-block-image"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2021/01/Screenshot-2021-01-18-at-12.09.41.png" data-lightbox="gallery" title="App - Uploads - 2021 - 01 - Screenshot 2021 01 18 At 12.09.41.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ro/wp/urlslab-download/e27a54ac90f0a1bda9cbbaf11d7ca076/Screenshot-2021-01-18-at-12.09.41-1024x560.png.webp 1024w, https://www.liveagent.ro/wp/urlslab-download/b6bc0a1a99213c82db7f45a56749dd79/Screenshot-2021-01-18-at-12.09.41-300x164.png.webp 300w, https://www.liveagent.ro/wp/urlslab-download/4eaab0ad2f1f6b2972e626fac652c46c/Screenshot-2021-01-18-at-12.09.41-768x420.png.webp 768w, https://www.liveagent.ro/wp/urlslab-download/c50a2713ca8abe49f7b8b4236f04eaf7/Screenshot-2021-01-18-at-12.09.41-91x50.png.webp 91w, https://www.liveagent.ro/wp/urlslab-download/3bc02c203ef9dff1146f49a1757e7876/Screenshot-2021-01-18-at-12.09.41-46x25.png.webp 46w, https://www.liveagent.ro/wp/urlslab-download/d91b5fe898cb3c76e45922b87602d1e3/Screenshot-2021-01-18-at-12.09.41-612x335.png.webp 612w, https://www.liveagent.ro/wp/urlslab-download/6ebe8f048431a5124fb1cd51616810d7/Screenshot-2021-01-18-at-12.09.41-700x383.png.webp 700w, https://www.liveagent.ro/wp/urlslab-download/bab0a26106cafa7b3091c8224530accf/Screenshot-2021-01-18-at-12.09.41-185x101.png.webp 185w, https://www.liveagent.ro/wp/urlslab-download/3a7fcba26102cb0089b088d3812dfb66/Screenshot-2021-01-18-at-12.09.41-110x60.png.webp 110w, https://www.liveagent.ro/wp/urlslab-download/196e04e43f071e112fd3c7bfa9230bb8/Screenshot-2021-01-18-at-12.09.41-485x265.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.ro/wp/urlslab-download/b41d72838f08c2fd79e96db538d8ee89/Screenshot-2021-01-18-at-12.09.41-1024x560.png 1024w, https://www.liveagent.ro/wp/urlslab-download/c3659dbdbf72bba6e99b557200c8a918/Screenshot-2021-01-18-at-12.09.41-300x164.png 300w, https://www.liveagent.ro/wp/urlslab-download/5d85a8076d09ef6d3759fb0ed765fb2d/Screenshot-2021-01-18-at-12.09.41-768x420.png 768w, https://www.liveagent.ro/wp/urlslab-download/72a6719d636cb70e85a9b11521d0a69c/Screenshot-2021-01-18-at-12.09.41-91x50.png 91w, https://www.liveagent.ro/wp/urlslab-download/a5be3910330999db34a1c820be3b00e6/Screenshot-2021-01-18-at-12.09.41-46x25.png 46w, https://www.liveagent.ro/wp/urlslab-download/aeeacdb8a314519d5e046d5dac56d173/Screenshot-2021-01-18-at-12.09.41-612x335.png 612w, https://www.liveagent.ro/wp/urlslab-download/af48650200fddf10f4957f7d8c7daebb/Screenshot-2021-01-18-at-12.09.41-700x383.png 700w, https://www.liveagent.ro/wp/urlslab-download/1c1c6857ba2c76b108f77e650f5bb423/Screenshot-2021-01-18-at-12.09.41-185x101.png 185w, https://www.liveagent.ro/wp/urlslab-download/6e097539aff22c25bd2ea211df4bf718/Screenshot-2021-01-18-at-12.09.41-110x60.png 110w, https://www.liveagent.ro/wp/urlslab-download/eaefa68951be7501af84e2ad6d14170b/Screenshot-2021-01-18-at-12.09.41-485x265.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.ro/wp/urlslab-download/e27a54ac90f0a1bda9cbbaf11d7ca076/Screenshot-2021-01-18-at-12.09.41-1024x560.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="560" alt="Reguli de automatizare LA" class="wp-image-179281" data-src="https://www.liveagent.ro/wp/urlslab-download/b41d72838f08c2fd79e96db538d8ee89/Screenshot-2021-01-18-at-12.09.41-1024x560.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="42"></picture></a></figure></div> <h2 id="h-avantajele-distribuirii-automate-a-tichetelor">Avantajele distribuirii automate a tichetelor</h2> <h3 id="h-mbuntirea-timpului-de-soluionare-i-a-satisfaciei-clienilor">Îmbunătățirea timpului de soluționare și a satisfacției clienților</h3> <p>Atunci când un tichet este atribuit agentului potrivit la momentul potrivit, acesta poate avea un impact pozitiv asupra timpului de soluționare care, la rândul său, poate afecta direct <a href="https://www.liveagent.com/customer-support-glossary/customer-support/" urlslab_href_old="/improve-customer-service/" title="Learn what customer support is and why it matters. Come and explore best practices and innovative strategies to elevate your support game." hreflang="en-US" onover-preload="1">satisfacția clienților</a>. Clienții mulțumiți sunt piatra de temelie a oricărei companii, deoarece afectează recomandările, recenziile online, zvonurile și vânzările. Ca atare, fiecare companie ar trebui să depună eforturi pentru a-și menține clienții fericiți cu servicii excelente, timpi de <a href="https://www.liveagent.ro/caracteristici/raspunsuri-predefinite/" title="Dacă vreți să evitați tastarea aceluiași răspuns la o problemă repetitivă, profitați de răspunsurile predefinite. Creați-vă propriile răspunsuri și folosiți-le ori de câte ori aveți nevoie." hreflang="ro-RO" onover-preload="1">răspuns</a> rapid și o abordare personalizată.</p> <div class="Gutenberg"> <section class="SliderTestimonials SliderTestimonials--shadow Block"> <div class="wrapper"> </div> </section> </div> <h3 id="h-distribuirea-automat-a-tichetelor-economisete-timp-i-bani">Distribuirea automată a tichetelor economisește timp și bani</h3> <p>Vă puteți imagina atribuirea manuală a fiecărui <a href="https://www.liveagent.ro/caracteristici/campuri-tichet/" title="Adunați mai multe informații despre tichetele clienților cu funcția de creare de câmpuri pentru tichete a LiveAgent. Creați câmpuri nelimitate începând cu astăzi." hreflang="ro-RO" onover-preload="1">tichet</a>? Aceasta nu numai că ar fi o sarcină extrem de consumatoare de timp, dar ar fi, de asemenea, foarte scumpă. Din fericire, sofutware-ul de asistență, precum LiveAgent, poate gestiona <a href="https://www.liveagent.ro/caracteristici/rutarea-apelurilor/" title="Încercați un mod mai personal de comunicare cu clienții dvs. Încercați apelul video LiveAgent. Aveți nevoie doar de contul dvs. LiveAgent. Citiți mai multe despre asta." hreflang="ro-RO" onover-preload="1">rutarea</a> automată a tichetelor pe scară largă. Lăsați-i pe agenții dvs. să se poată concentra asupra a ceea ce este important — <a href="https://www.liveagent.com/blog/live-chat-statistics/" urlslab_href_old="/blog/power-of-live-chat/" title='Discover the future of customer service with our "23 Must-Know Live Chat Statistics for 2024." Delve into the explosive growth of live chat, its impact on customer satisfaction and sales, and explore future trends shaping the industry. Gain invaluable insights to enhance your digital customer service strategy. Join us on this insightful journey and stay ahead in the competitive market.' hreflang="en-US" onover-preload="1">cultivarea relațiilor cu clienții.</a></p> <div class="Gutenberg Gutenberg--"> <div class="Clients"> <div class="Clients__item"> <img decoding="async" width="98" height="25" src="https://www.liveagent.ro/wp/urlslab-download/46ce680b263d1d2a5f9fa3c365aab04a/logo-clients-forbes.svg" class="urlslab-skip-lazy wp-post-image" alt="Forbes logo" urlslab-id="43"> </div> <div class="Clients__item"> <img decoding="async" width="125" height="23" src="https://www.liveagent.ro/wp/urlslab-download/00eeb9874e3d88cc596172dcda3a11e8/logo-clients-airbus.svg" class="urlslab-skip-lazy wp-post-image" alt="airbus logo" urlslab-id="44"> </div> <div class="Clients__item"> <img decoding="async" width="136" height="22" src="https://www.liveagent.ro/wp/urlslab-download/6bba0c20d5fff2385de8a89d6a31cd66/logo-clients-nascar.svg" class="urlslab-skip-lazy wp-post-image" alt="Nascar logo" urlslab-id="45"> </div> <div class="Clients__item"> <img decoding="async" width="116" height="25" src="https://www.liveagent.ro/wp/urlslab-download/4559f5dd6550739bb3b71872b36b4ba8/logo-clients-usc.svg" class="urlslab-skip-lazy wp-post-image" alt="USC logo" urlslab-id="46"> </div> <div class="Clients__item"> <img decoding="async" width="57" height="25" src="https://www.liveagent.ro/wp/urlslab-download/56111a20c87703407dfda8e7d4010a38/logo-esky-color.svg" class="urlslab-skip-lazy wp-post-image" alt="eSky logo" urlslab-id="47"> </div> <div class="Clients__item"> <img decoding="async" width="75" height="25" src="https://www.liveagent.ro/wp/urlslab-download/e3114a0db9f2574fe8fcac0788896f49/slido_green.svg" class="urlslab-skip-lazy wp-post-image" alt="Slido green logo" urlslab-id="48"> </div> </div> <link rel="stylesheet" id="shortcodes/Clients" type="text/css" media="all" href="https://www.liveagent.ro/app/themes/liveagent/assets/dist/shortcodes/Clients.min.css?ver=1.25.54"> </div> <h2 id="h-resurse-n-baza-de-cunotine">Resurse în baza de cunoștințe</h2> <p>Pentru a afla mai multe despre rutarea automată a tichetelor, consultați resursele bazei noastre de cunoștințe:</p> <ul class="wp-block-list"><li><a href="https://support.liveagent.com/965209-How-to-automatically-assign-a-ticket-to-agent-who-opened-it" title="Simple user-friendly guide to automatically assigning a ticket to agent who opened it. Screenshots from real example included. Customize your LiveAgent now." hreflang="en-US">Cum să atribuiți automat un tichet unui agent </a></li><li><a href="https://support.liveagent.com/210196-Creating-ticket-and-selecting-department-when-using-forwarding-email-account">Crearea tichetului și selectarea departamentului atunci când utilizați redirecționarea contului de email</a></li><li><a href="https://support.liveagent.com/385244-How-to-automatically-assign-a-ticket-to-agent-after-reply?r=1" urlslab_href_old="https://support.liveagent.com/385244-How-to-automatically-assign-a-ticket-to-agent-after-reply/" title="Create a rule to automatically assign a ticket to agent after reply. Guide included. Get the most of your Live Agent and develop your business successfully." hreflang="en-US">Cum să atribuiți automat un tichet unui agent după ce acesta răspunde</a></li><li><a href="https://support.liveagent.com/420769-Departments-Feature-Overview?r=1" urlslab_href_old="https://support.liveagent.com/420769-Departments/" title="This article provides a comprehensive guide on understanding, creating, configuring, and managing departments in LiveAgent. It explains how to assign specific roles to department members and email accounts to departments, manage department members, and even how to delete a department." hreflang="en-US">Configurarea departamentelor</a></li><li><a href="https://support.liveagent.com/444798-How-does-the-chat-routing-work?r=1" urlslab_href_old="https://support.liveagent.com/444798-How-does-the-chat-routing-work/" title="Options of assigning Chats to Agents previously communicating withcustomers. Random Assignment, Average Utilization, Max Utilization, Ring-to-all, Priorities." hreflang="en-US">Cum funcționează rutarea chat-ului</a></li></ul><figure class="wp-block-embed is-provider-youtube wp-block-embed-youtube"> <div class="wp-block-embed__wrapper">https://youtu.be/3zYfDwqNj0U</div></figure> <h2 id="h-suntei-gata-s-distribuii-automat-tichete-de-asisten">Sunteți gata să distribuiți automat tichete de asistență?</h2> <p>Descoperiți cât de ușor este să oferiți asistență personalizată, la timp și informată cu LiveAgent. <a href="/perioada-de-incercare/" title="Luați în considerare programul de asistență LiveAgent? Completați datele dvs. și puteți începe perioada de încercare gratuită, fără alte obligații atașate, nu sunt necesare informații despre cardul de credit." hreflang="ro-RO" onover-preload="1">Începeți astăzi testarea gratuită de 14 zile</a>. Nu este necesar cardul de credit.</p> <div class="Gutenberg"> <section class="ShortTrial Block Block--background"> <div class="wrapper"> <div class="elementor-container elementor-column-gap-default"> <div> <div class="elementor-widget-heading"> <div class="elementor-widget-container"> <h2 id="h-incercati-liveagent-astazi">Încercați LiveAgent astăzi</h2> </div> </div> <div class="elementor-widget-text-editor"> <div class="elementor-text-editor"> <p>Oferim servicii administrative de migrare de la majoritatea soluțiilor populare de birou de asistență.</p> </div> </div> </div> <div class="elementor-column elementor-inner-column"> <div class="ShortTrial__form"> <div class="Newsletter__form"> <form action="/perioada-de-incercare/" method="post"> <input type="email" value="" placeholder="Adresa de poștă electronică de lucru" name="mail" class="Input" required=""> <button type="submit" name="subscribe" class="Button Button--full"> <span>Înregistrați-vă</span> </button> </form> </div> <div class="Portals__text__details"> <div class="Portals__text__details__stars"> <span class="Portals__text__details__stars__item" style="" urlslab-lazy-bgimage="https://www.liveagent.ro/app/themes/liveagent/assets/images/icon_star_black.svg"></span> <span class="Portals__text__details__stars__item" style="" urlslab-lazy-bgimage="https://www.liveagent.ro/app/themes/liveagent/assets/images/icon_star_black.svg"></span> <span class="Portals__text__details__stars__item" style="" urlslab-lazy-bgimage="https://www.liveagent.ro/app/themes/liveagent/assets/images/icon_star_black.svg"></span> <span class="Portals__text__details__stars__item" style="" urlslab-lazy-bgimage="https://www.liveagent.ro/app/themes/liveagent/assets/images/icon_star_black.svg"></span> <span class="Portals__text__details__stars__item" style="" urlslab-lazy-bgimage="https://www.liveagent.ro/app/themes/liveagent/assets/images/icon_star_black.svg"></span> </div> <p>Peste 3.000 de recenzii <a href="/distinctii/" title="Un serviciu excelent pentru clienți începe cu un software de asistență mai bun. Începând de la 15 USD / lună. Începeți cu o încercare gratuită de 14 zile. SaaS (Software ca Serviciu) sau local." hreflang="ro-RO" onover-preload="1"><img decoding="async" alt="Capterra" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/logo_capterra_black.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="49"></a> <a href="/distinctii/" title="Un serviciu excelent pentru clienți începe cu un software de asistență mai bun. Începând de la 15 USD / lună. Începeți cu o încercare gratuită de 14 zile. SaaS (Software ca Serviciu) sau local." hreflang="ro-RO" onover-preload="1"><img decoding="async" alt="GetApp" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/logo_getapp_black.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="50"></a> <a href="/distinctii/" title="Un serviciu excelent pentru clienți începe cu un software de asistență mai bun. Începând de la 15 USD / lună. Începeți cu o încercare gratuită de 14 zile. SaaS (Software ca Serviciu) sau local." hreflang="ro-RO" onover-preload="1"><img decoding="async" alt="G2 Crowd" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/logo_g2_black.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="51"></a> </p> </div> </div> </div> </div> </div> </section> </div> { “@context”: “https://schema.org”, “@type”: “FAQPage”, “mainEntity”: [{ “@type”: “Question”, “name”: “Ce este distribuirea automată a tichetelor?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Distribuirea automată a tichetelor este o funcție de asistență care atribuie automat tichete de asistență pentru a sprijini agenții în conformitate cu regulile predefinite.” } }, { “@type”: “Question”, “name”: “Ce tipuri de metode de distribuire automată a tichetelor există?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Fiecare <a href="https://www.liveagent.ro/caracteristici/departamente/" title="Organizați-vă asistența în departamente și direcționați tichete către agenții care sunt cel mai bine echipați pentru a se ocupa de ele." hreflang="ro-RO" onover-preload="1">departament</a> de asistență are un set diferit de reguli de distribuire automată a tichetelor, cum ar fi turneu, sună la toți, atribuire aleatorie sau utilizare maximă. ” } }, { “@type”: “Question”, “name”: “De ce este importantă distribuirea automată a tichetelor?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Distribuirea automată a tichetelor vă poate ajuta echipele de serviciu pentru clienți în numeroase moduri. Aceasta: -Crește eficiența și productivitatea -Scurtează timpii de răspuns și soluționare -Lasă mai puțin spațiu pentru eroare umană -Economisește timp și reduce costurile ” } }] } <p></p> <div class="Post__content__resources"> <div class="Post__sidebar__title h4">Articole conexe</div> <div class="SimilarSources"> <div class="urlslab-rel-res-items urlslab-rel-res-design-default urlslab-rel-res-items-with-image urlslab-rel-res-items-with-summary flowhunt-skip"><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.ro/caracteristici/flux-hibrid-tichete/" title="Un flux hibrid de tichete permite agenților de asistență pentru clienți să urmeze traseul de rezolvare a tichetelor unui client pe mai multe canale." hreflang="ro-RO" onover-preload="1"><img alt="Un flux hibrid de tichete permite agenților de asistență pentru clienți să urmeze traseul de rezolvare a tichetelor unui client pe mai multe canale." data-src="https://assets.flowhunt.io/screenshots/6259d45ad8373cb8/7b550072f4e5d215/1728930041_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="52"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.ro/caracteristici/flux-hibrid-tichete/" title="Un flux hibrid de tichete permite agenților de asistență pentru clienți să urmeze traseul de rezolvare a tichetelor unui client pe mai multe canale." hreflang="ro-RO" onover-preload="1">Flux hibrid de tichete</a></p><p class="urlslab-rel-res-item-summary">Un flux hibrid de tichete permite agenților de asistență pentru clienți să urmeze traseul de rezolvare a tichetelor unui client pe mai multe canale.</p><a href="https://www.liveagent.ro/caracteristici/flux-hibrid-tichete/" title="Un flux hibrid de tichete permite agenților de asistență pentru clienți să urmeze traseul de rezolvare a tichetelor unui client pe mai multe canale." class="urlslab-rel-res-item-arrow" hreflang="ro-RO" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.ro/caracteristici/sistem-de-ticketing/" title="Gestionați toate solicitările clienților dvs. dintr-o singură interfață! Aflați mai multe despre sistemul de ticketing LiveAgent și caracteristicile sale." hreflang="ro-RO" onover-preload="1"><img alt="Gestionați toate solicitările clienților dvs. dintr-o singură interfață! Aflați mai multe despre sistemul de ticketing LiveAgent și caracteristicile sale." data-src="https://assets.flowhunt.io/screenshots/6259d45ad8373cb8/8d5ed939491d565/1728930060_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="53"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.ro/caracteristici/sistem-de-ticketing/" title="Gestionați toate solicitările clienților dvs. dintr-o singură interfață! Aflați mai multe despre sistemul de ticketing LiveAgent și caracteristicile sale." hreflang="ro-RO" onover-preload="1">Sistem de ticketing</a></p><p class="urlslab-rel-res-item-summary">Descoperiți cum sistemul de ticketing LiveAgent transformă gestionarea solicitărilor clienților într-un proces rapid și eficient, cu funcționalități precum distribuire automatizată a tichetelor, reguli personalizate și jurnal de audit. Aflați mai multe despre beneficiile aduse de acest instrument esențial pentru serviciul clienți!</p><a href="https://www.liveagent.ro/caracteristici/sistem-de-ticketing/" title="Gestionați toate solicitările clienților dvs. dintr-o singură interfață! Aflați mai multe despre sistemul de ticketing LiveAgent și caracteristicile sale." class="urlslab-rel-res-item-arrow" hreflang="ro-RO" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.ro/caracteristici/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="ro-RO" onover-preload="1"><img alt="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." data-src="https://assets.flowhunt.io/screenshots/6259d45ad8373cb8/ed24b813f44a2a29/1728895163_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="54"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.ro/caracteristici/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="ro-RO" onover-preload="1">Caracteristici</a></p><p class="urlslab-rel-res-item-summary">Descoperiți caracteristicile cuprinzătoare ale LiveAgent, un program complex de birou de asistență multicanal. Gestionați eficient solicitările clienților cu funcții avansate precum sistem de ticketing, detectarea coliziunilor între agenți, jurnal de audit și distribuirea automată a tichetelor. Îmbunătățiți productivitatea cu mesaje planificate și organizați contactele și companiile cu ușurință. Explorați soluția completă pentru optimizarea serviciului de asistență.</p><a href="https://www.liveagent.ro/caracteristici/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." class="urlslab-rel-res-item-arrow" hreflang="ro-RO" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.ro/caracteristici/distribuire-conversatii/" title="Alegeți o metodă de direcționare și distribuire a conversațiilor, cum ar fi atribuirea aleatorie, apel către toți sau utilizare maximă. Citiți și aflați mai multe despre acestea în prezentul articol." hreflang="ro-RO" onover-preload="1"><img alt="Alegeți o metodă de direcționare și distribuire a conversațiilor, cum ar fi atribuirea aleatorie, apel către toți sau utilizare maximă. Citiți și aflați mai multe despre acestea în prezentul articol." data-src="https://assets.flowhunt.io/screenshots/6259d45ad8373cb8/ca3d0f35f31be71b/1729110557_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="55"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.ro/caracteristici/distribuire-conversatii/" title="Alegeți o metodă de direcționare și distribuire a conversațiilor, cum ar fi atribuirea aleatorie, apel către toți sau utilizare maximă. Citiți și aflați mai multe despre acestea în prezentul articol." hreflang="ro-RO" onover-preload="1">Distribuirea conversațiilor</a></p><p class="urlslab-rel-res-item-summary">Alegeți o metodă de direcționare și distribuire a conversațiilor, cum ar fi atribuirea aleatorie, apel către toți sau utilizare maximă. Citiți și aflați mai multe despre acestea în prezentul articol.</p><a href="https://www.liveagent.ro/caracteristici/distribuire-conversatii/" title="Alegeți o metodă de direcționare și distribuire a conversațiilor, cum ar fi atribuirea aleatorie, apel către toți sau utilizare maximă. Citiți și aflați mai multe despre acestea în prezentul articol." class="urlslab-rel-res-item-arrow" hreflang="ro-RO" onover-preload="1"></a></div></div></div> </div> </div> </div> </div> </div> </div> </div> <section class="GoodHands hidden "> <div class="wrapper"> <div class="GoodHands__text"> <h3 id="h-you-will-bein-good-hands">You will be<br>in Good Hands!</h3> <p>Join our community of happy clients and provide excellent customer support with LiveAgent.</p> <div class="Buttons"> <a href="/perioada-de-incercare/" class="Button Button--full" title="Luați în considerare programul de asistență LiveAgent? Completați datele dvs. și puteți începe perioada de încercare gratuită, fără alte obligații atașate, nu sunt necesare informații despre cardul de credit." hreflang="ro-RO" onover-preload="1"> <span>Start 14-days free trial</span> </a> <a href="/demonstratie/" onclick="ga( 'send', 'event', 'Demo bar Button', 'start', 'Schedule a demo' )" class="Button Button--outline" title="Doriți să aflați mai multe despre LiveAgent? Solicitați o demonstrație gratuită pentru a afla mai multe despre LiveAgent și despre cum vă poate ajuta să aveți succes." hreflang="ro-RO" onover-preload="1"> <span>Programați o demonstrație</span> </a> </div> <ul class="GoodHands__logos flex"> <li class="GoodHands__logo"> <a href="/distinctii/" title="Capterra" hreflang="ro-RO" onover-preload="1"> <img alt="Capterra" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/logo-capterra.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="56"> </a> <div class="GoodHands__stars"> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> </div> </li> <li class="GoodHands__logo"> <a href="/distinctii/" title="G2 Crowd" hreflang="ro-RO" onover-preload="1"> <img alt="G2 Crowd" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/logo_g2.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; 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transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="59"></picture> </div> </div> </section> <script> function showGoodHands() { const goodhands = document.querySelector('.GoodHands'); goodhands.classList.remove('hidden'); } window.addEventListener('load', () => { showGoodHands(); window.removeEventListener('load', showGoodHands); }); </script> <footer class="Footer urlslab-skip-keywords urlslab-skip-fragment" data-scrollsidebars="true" style="" urlslab-lazy-bgimage="https://www.liveagent.ro/app/themes/liveagent/assets/images/footer-bg.svg"> <div class="Footer__top"> <div class="wrapper"> <div class="Footer__top__row"> <div class="Footer__top__column"> <div class="nav_menu-80 widget_nav_menu"><div class="Footer__top__column__title Footer__top__column__title--image h5"><img alt="LiveAgent" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/logo_liveagent_light.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="60">LiveAgent</div><div class="menu-footer-top-liveagent-romanian-container"><ul id="menu-footer-top-liveagent-romanian" class="menu"><li id="menu-item-401323"><a href="https://www.liveagent.ro/demonstratie/" title="Doriți să aflați mai multe despre LiveAgent? Solicitați o demonstrație gratuită pentru a afla mai multe despre LiveAgent și despre cum vă poate ajuta să aveți succes." hreflang="ro-RO" onover-preload="1">Demo</a></li> <li id="menu-item-932458"><a href="https://www.liveagent.ro/tarife/" urlslab_href_old="https://www.liveagent.ro/preturi/" title="Planurile LiveAgent încep de la 15 $/agent/lună și includ ticketing prin e-mail, funcție de chat live, bază de cunoștințe și multe altele. Pachetul complet este disponibil la 69 $/agent/lună." hreflang="ro-RO" onover-preload="1">Prețuri</a></li> <li id="menu-item-401325"><a href="/caracteristici/" title="Descoperiți caracteristicile cuprinzătoare ale LiveAgent, un program complex de birou de asistență multicanal. Gestionați eficient solicitările clienților cu funcții avansate precum sistem de ticketing, detectarea coliziunilor între agenți, jurnal de audit și distribuirea automată a tichetelor. Îmbunătățiți productivitatea cu mesaje planificate și organizați contactele și companiile cu ușurință. Explorați soluția completă pentru optimizarea serviciului de asistență." hreflang="ro-RO" onover-preload="1">Caracteristici</a></li> <li id="menu-item-401326"><a href="/integrari/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="ro-RO" onover-preload="1">Integrări</a></li> <li id="menu-item-401329"><a href="https://www.liveagent.ro/alternative/" title="Un serviciu excelent pentru clienți începe cu un software mai bun pentru Asistență. Încercați LiveAgent cu o perioadă de încercare gratuită de 14 zile. Construiți relații, creșteți loialitatea și vânzările." hreflang="ro-RO" onover-preload="1">Alternative</a></li> <li id="menu-item-818036"><a href="https://www.liveagent.com/tour/" title="Take a tour of LiveAgent and discover all amazing tools and features in our multi-channel help desk app. Try it out today and improve your customer service." hreflang="en-US" onover-preload="1">Tur</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-81 widget_nav_menu"><div class="Footer__top__column__title h5">Asistență</div><div class="menu-footer-top-support-romanian-container"><ul id="menu-footer-top-support-romanian" class="menu"><li id="menu-item-401344"><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Portal de asistență</a></li> <li id="menu-item-401345"><a href="https://www.liveagent.ro/migrare/" title="Migrarea LiveAgent este ușoară datorită unuia dintre modulele noastre preinstalate. LiveAgent este disponibil în 43 de traduceri în limbi diferite și acceptă widget-uri adaptabile lingvistic. LiveAgent oferă un plan gratuit pentru totdeauna, precum și alte trei planuri la prețuri avantajoase." hreflang="ro-RO" onover-preload="1">Migrarea datelor</a></li> <li id="menu-item-401346"><a href="https://status.liveagent.com/" title="Check the real-time status of LiveAgent services. All systems are operating normally, including admin panel, call and video functions, ticket operations, and email services. Stay updated with the latest service status." hreflang="en">Starea sistemului</a></li> <li id="menu-item-401347"><a href="https://changelog.liveagent.com/" title="Discover the latest updates and improvements in LiveAgent's changelog. Stay informed about new features, bug fixes, and enhancements to optimize your customer service experience. Visit now for detailed insights!" hreflang="en">Jurnal de modificări</a></li> <li id="menu-item-401349"><a href="https://www.liveagent.ro/solicitare-oferta/" title="Doriți să primiți răspunsuri concrete la întrebări specifice legate de program? Contactați-ne și vom reveni la dvs. cu răspunsurile." hreflang="ro-RO" onover-preload="1">Solicitare de informații</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-82 widget_nav_menu"><div class="Footer__top__column__title h5">Companie</div><div class="menu-footer-top-company-romanian-container"><ul id="menu-footer-top-company-romanian" class="menu"><li id="menu-item-401377"><a href="https://www.liveagent.ro/despre-noi/despre-liveagent/" title="LiveAgent este software-ul original de asistență, creat de compania Quality Unit în 2004. Este un instrument inovator cu funcții de chat live și ticketing, care servește peste 150 de milioane de utilizatori în întreaga lume. Scopul companiei este să ofere servicii excelente pentru clienți, indiferent de canalul de comunicare utilizat." hreflang="ro-RO" onover-preload="1">Despre noi</a></li> <li id="menu-item-401239"><a href="https://www.liveagent.ro/distinctii/" title="Un serviciu excelent pentru clienți începe cu un software de asistență mai bun. Începând de la 15 USD / lună. Începeți cu o încercare gratuită de 14 zile. SaaS (Software ca Serviciu) sau local." hreflang="ro-RO" onover-preload="1">Premii și certificate</a></li> <li id="menu-item-751088"><a href="/povesti-de-succes/" title="Descoperiți cum LiveAgent îmbunătățește satisfacția, veniturile și loialitatea clienților cu poveștile de succes ale companiilor de top. Începeți o perioadă de încercare gratuită de 14 zile și găsiți soluția adaptată afacerii dvs. fără obligații sau informații despre cardul de credit necesare." hreflang="ro-RO" onover-preload="1">Recenzii ale clienților</a></li> <li id="menu-item-401253"><a href="/integrari/#parteneri-voip" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="ro-RO" onover-preload="1">Parteneri VoIP</a></li> <li id="menu-item-401255"><a href="https://www.liveagent.ro/program-afiliere/" title="Programul de afiliere LiveAgent oferă rapoarte în timp real despre vânzările, traficul, soldul contului și performanța generală. Alăturați-vă programului nostru de afiliere astăzi." hreflang="ro-RO" onover-preload="1">Program de afiliere</a></li> <li id="menu-item-751089"><a href="https://www.liveagent.com/about/impressum/" title="Explore LiveAgent's Impressum page for essential business details of Quality Unit, s.r.o. in Bratislava, Slovakia, including CEO contacts, registration info, and identification numbers. Start a 14-day free trial and join our satisfied clients in delivering exceptional customer support." hreflang="en-US" onover-preload="1">Impressum</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-83 widget_nav_menu"><div class="Footer__top__column__title h5">Învățați</div><div class="menu-footer-top-learn-romanian-container"><ul id="menu-footer-top-learn-romanian" class="menu"><li id="menu-item-401289"><a href="/blog/" title="Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="ro-RO" onover-preload="1">Blog</a></li> <li id="menu-item-401290"><a href="/glosar-serviciul-clienti/" title="Descoperiți un glosar cuprinzător pentru programele de birou de asistență și serviciile clienți, ideal pentru începători. Navigați ușor prin terminologia esențială și învățați concepte cheie pentru a excela în domeniu. Vizitați acum pentru a vă îmbunătăți cunoștințele!" hreflang="ro-RO" onover-preload="1">Glosar</a></li> <li id="menu-item-401292"><a href="/academie/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="ro-RO" onover-preload="1">Academie</a></li> <li id="menu-item-401294"><a href="/sabloane/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="ro-RO" onover-preload="1">Șabloane</a></li> <li id="menu-item-401298"><a href="https://www.liveagent.ro/test-de-tastare/" title="Testați-vă abilitățile de tastare cu testul gratuit de tastare LiveAgent. Aflați viteza de tastare în câteva minute și exersați gratuit pentru a vă îmbunătăți." hreflang="ro-RO" onover-preload="1">Test de dactilografiere</a></li> <li id="menu-item-751090"><a href="/calculator-de-costuri/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="ro-RO" onover-preload="1">Calculator de costuri</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-84 widget_nav_menu"><div class="Footer__top__column__title h5">Popular</div><div class="menu-footer-top-popular-romanian-container"><ul id="menu-footer-top-popular-romanian" class="menu"><li id="menu-item-955329"><a href="https://www.liveagent.com/knowledge-base-software/" title="Discover the top 20 knowledge base software for 2024, exploring features, benefits, pricing, and expert tips for choosing the best solution for your business. Get insights on how knowledge base software works and a recommendation for LiveAgent's free trial." hreflang="en-US" onover-preload="1">Cunoștințe software de bază</a></li> <li id="menu-item-751091"><a href="/program-informatic-servicii-clienti/" title="O selecție de programe informatice pentru servicii clienți a celor mai utilizate platforme de pe piață. Alegeți-o pe cea ideală și îmbunătățiți-vă exponențial serviciile pentru clienți." hreflang="ro-RO" onover-preload="1">Software pentru serviciul clienți</a></li> <li id="menu-item-751092"><a href="https://www.liveagent.com/blog/best-voip-phone-systems-and-integrations/" title="Explore the top 20 VoIP phone systems and integrations for 2024 to enhance your business communications. Learn how to choose the best VoIP solution based on features, pricing, and requirements to streamline operations effectively. Discover the benefits of VoIP technology and find the perfect fit for your company's needs." hreflang="en-US" onover-preload="1">Sisteme de telefonie VoIP</a></li> <li id="menu-item-751093"><a href="https://www.liveagent.ro/self-service-software/" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO" onover-preload="1">Software self-service</a></li> <li id="menu-item-751094"><a href="/software-de-centru-de-apeluri-de-intrare/" title="Cercetările arată că 39% dintre consumatori preferă asistența prin telefon față de alte canale de comunicare. Cu Liveagent puteți configura un centru de apel virtual chiar în biroul dvs. de asistență. Gestionați cu ușurință comunicările de intrare cu clienții, îmbunătățiți performanțele echipei de asistență și generați mai multe vânzări de intrare." hreflang="ro-RO" onover-preload="1">Software pentru apeluri primite în call-center</a></li> <li id="menu-item-751095"><a href="/program-informatic-gestionare-reclamatii/" title="LiveAgent este un sistem complet de gestionare a reclamațiilor clienților. Acesta oferă o soluție completă de birou de asistență care vă eficientizează toate canalele de comunicare." hreflang="ro-RO" onover-preload="1">Sistem de gestionare a reclamațiilor</a></li> <li id="menu-item-751096"><a href="https://www.liveagent.com/blog/best-client-portal-software/" title="Client portal software showcases a customer-centric approach. Learn about 25 of the best client portal software on the market today." hreflang="en-US" onover-preload="1">Software pentru portalul clienților</a></li> <li id="menu-item-751097"><a href="https://www.liveagent.com/startups/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="en-US" onover-preload="1">Software pentru biroul de asistență pentru start-up-uri</a></li> </ul></div></div> </div> </div> </div> </div> <div class="Footer__middle"> <div class="wrapper"> <div class="Footer__middle__row"> <div class="Footer__middle__contacts"> <div class="Footer__middle__title h5">Contacte de vânzări</div> <ul> <li class="Footer__middle__contacts__phone"><a href="tel:+421%202%2033%20456%20826" title="Număr de telefon LiveAgent">+421 2 33 456 826</a></li> <li class="Footer__middle__contacts__phone"><a href="tel:+1-888-257-8754" title="Număr de telefon LiveAgent">+1-888-257-8754</a></li> <li class="Footer__middle__contacts__whatsapp"><a href="https://wa.me/17862041375?text=Hi!%20I%20am%20contacting%20you%20from%20https://www.liveagent.ro/caracteristici/distribuire-automata-tichete/,%20and%20I%20am%20contacting%20you%20about..." title="WhatsApp de la LiveAgent">+1-786-204-1375</a></li> <li class="Footer__middle__contacts__calendar"><a href="/demonstratie/" title="Demonstrație LiveAgent" hreflang="ro-RO" onover-preload="1">Programați o demonstrație</a></li> </ul> </div> <div class="Footer__middle__social"> <div class="Footer__middle__title h5">Site-uri de socializare</div> <ul> <li> <a href="https://www.instagram.com/liveagent/" rel="noopener" target="_blank" title="Instagram LiveAgent"> <svg> <use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#social-instagram"></use> </svg> </a> </li> <li> <a href="https://www.facebook.com/LiveAgent/" rel="noopener" target="_blank" title="Facebook LiveAgent"> <svg> <use xlink:href=" https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#social-facebook "></use> </svg> </a> </li> <li> <a href="https://twitter.com/LiveAgent" rel="noopener" target="_blank" title="Twitter LiveAgent "> <svg> <use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#social-twitter"></use> </svg> </a> </li> <li> <a href="https://www.linkedin.com/company/liveagent/" rel="nofollow noopener" target="_blank" title="LinkedIn LiveAgent"> <svg> <use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#social-linkedin"></use> </svg> </a> </li> <li> <a href="https://consent.youtube.com/m?continue=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCSG5TrYcDozs6jkLf66taBg%3Fcbrd%3D1&gl=DE&m=0&pc=yt&cm=2&hl=de&src=1" rel="nofollow noopener" target="_blank" title="YouTube LiveAgent" urlslab_href_old="https://www.youtube.com/channel/UCSG5TrYcDozs6jkLf66taBg"> <svg> <use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#social-youtube"></use> </svg> </a> </li> <li> <a href="https://wa.me/17862041375" rel="nofollow noopener" target="_blank" title="WhatsApp de la LiveAgent"> <svg> <use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#social-whatsapp"></use> </svg> </a> </li> </ul> </div> <div class="Footer__middle__reviews"> <div class="Footer__middle__title h5">Recenzii</div> <a class="Footer__middle__reviews__img" href="https://www.g2.com/products/liveagent/reviews?utm_source=review-widget" target="_blank" title="Read reviews of LiveAgent on G2"> <picture><img alt="Read LiveAgent reviews on G2" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/reviews/g2-reviews-img.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="61"></picture> </a> <script type="application/ld+json">{ "@context": "https://schema.org/", "@type": "SoftwareApplication", "name": "LiveAgent", "applicationCategory": [ "Customer Self-Service", "Social Customer Service", "Help Desk", "Live Chat", "Digital Customer Service Platforms" ], "aggregateRating": { "@type": "AggregateRating", "ratingValue": 9.0, "reviewCount": 1500, "bestRating": 10, "worstRating": 0 }, "operatingSystem": "Windows, MacOS, Android, iOS", "offers": [ { "@type": "Offer", "price": "15", "priceCurrency": "USD", "description": "Small business plan", "eligibleQuantity": { "@type": "QuantitativeValue", "value": 1, "unitCode": "MON" } }, { "@type": "Offer", "price": "24", "priceCurrency": "USD", "description": "Medium business plan", "eligibleQuantity": { "@type": "QuantitativeValue", "value": 1, "unitCode": "MON" } }, { "@type": "Offer", "price": "39", "priceCurrency": "USD", "description": "Large business plan", "eligibleQuantity": { "@type": "QuantitativeValue", "value": 1, "unitCode": "MON" } }, { "@type": "Offer", "price": "59", "priceCurrency": "USD", "description": "Enterprise plan", "eligibleQuantity": { "@type": "QuantitativeValue", "value": 1, "unitCode": "MON" } } ] } </script> </div> <div class="Footer__middle__newsletter"> <div class="Footer__middle__title h5">Abonați-vă la buletinul informativ</div> <div class="Newsletter__form"> <form action="https://qualityunit.us3.list-manage.com/subscribe/post?u=18d6ab6093f8e6cdbbd783635&id=15f55e7660" method="post" name="mc-embedded-subscribe-form" target="_blank" style="position: relative; overflow: hidden;"> <input type="email" value="" placeholder="Introduceți-vă poșta electronică pentru a primi noutăți" name="EMAIL" class="Input" required> <div style="position: absolute; left: -5000px;" aria-hidden="true"> <input type="text" name="b_18d6ab6093f8e6cdbbd783635_15f55e7660" tabindex="-1" value=""> </div> <button type="submit" name="subscribe" class="Button"> <span>Abonare</span> </button> </form> </div> <div class="Footer__middle__newsletter__text"> <p>Primiți cele mai recente știri despre actualizările și reducerile LiveAgent</p> </div> </div> </div> </div> </div> <div class="Footer__bottom"> <div class="wrapper"> <div class="Footer__bottom__row"> <div class="Footer__bottom__copyright"> <p>© 2004-2024 Quality Unit, LLC. Toate drepturile rezervate.</p> </div> <div class="Footer__bottom__navigation"> <div class="menu-footer-bottom-navigation-romanian-container"><ul id="menu-footer-bottom-navigation-romanian" class="nav"><li id="menu-item-784705"><a href="/termeni-si-conditii/" title="Explorează Termenii și Condițiile LiveAgent pentru a înțelege utilizarea corectă a serviciilor noastre. Acceptul tău semnifică acordul cu termenii actuali, iar modificările ulterioare vor fi obligatorii. Profită de servicii precum chat live și suport tehnic, asigurându-te că utilizarea respectă reglementările. Descoperă mai multe despre ofertele noastre și accesează funcțiile exclusive prin AppSumo. Vizitează acum pentru detalii complete și protejează securitatea datelor tale!" hreflang="ro-RO" onover-preload="1">Termeni & condiții</a></li> <li id="menu-item-784706"><a href="/politica-de-confidentialitate-si-securitate/" title="Peste 17.000 de clienți au încredere în LiveAgent în ceea ce privește datele lor. Securitatea datelor este extrem de importantă pentru noi. Serverele Liveagent sunt găzduite la nivelurile IV sau III +, PCI DSS, SSAE-16 sau ISO 27001." hreflang="ro-RO" onover-preload="1">Politica de securitate</a></li> <li id="menu-item-784707"><a href="/politica-de-confidentialitate/" title="Nu vă vom dezvălui datele, cu excepția cazului în care este obligatoriu prin lege sau dacă este permis de dvs. Citiți mai multe despre politica de confidențialitate LiveAgent din Unitatea de Calitate." hreflang="ro-RO" onover-preload="1">Politică de confidențialitate</a></li> <li id="menu-item-784708"><a href="/gdpr/" title="LiveAgent se angajează la confidențialitate, securitate, conformitate și transparență. LiveAgent este o reclamație completă a GDPR din mai 2018." hreflang="ro-RO" onover-preload="1">GDPR</a></li> <li id="menu-item-784709"><a href="/sitemap/" title="Căutați o anumită pagină web de pe site-ul LiveAgent? Vă rugăm să aruncați o privire la harta site-ului nostru pentru a găsi rapid informațiile pe care le căutați." hreflang="ro-RO" onover-preload="1">Sitemap</a></li> </ul></div> </div> </div> </div> </div> </footer> <div class="Medovnicky urlslab-skip-all"> <div class="wrapper"> <p>Pagina noastră de internet utilizează module cookie. Continuând utilizarea acesteia, ne oferi permisiunea să instalăm module cookie așa cum este detaliat în <a href="/politica-de-confidentialitate/">politica privind confidențialitatea și modulele cookie</a>.</p> <div class="Medovnicky__buttons"> <a href="#" class="Medovnicky__button Medovnicky__button--no Medovnicky__button--more Button Button--outline"> <span>Refuz</span> </a> <a href="#" class="Medovnicky__button Medovnicky__button--yes Button Button--full"> <span>Accept</span> </a> </div> </div> </div> <div id="exitPopup" class="Exit-popup hidden"> <div class="Exit-popup__container"> <span id="exitPopupClose" class="Exit-popup__close">×</span> <div class="Exit-popup__content urlslab-skip-all"> <h2 class="Exit-popup__title ">Want to improve your customer service?</h2> <p class="Exit-popup__text">Answer more tickets with our all-in-one help desk software. 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}); } </script> <div class="ContactUs"> <button class="ContactUs__button flex flex-align-center" data-target="contactUsMenu" type="button"> <span>Contactați-ne</span> <div class="ContactUs__button--icon__wrap"> <svg class="ContactUs__button--icon" viewbox="0 0 55 55" xmlns="http://www.w3.org/2000/svg" xml:space="preserve"><path class="ContactUs__button--icon__path" d="M55 27.5C55 12.322 42.678 0 27.5 0S0 12.322 0 27.5 12.322 55 27.5 55 55 42.678 55 27.5ZM28.554 38.07c-2.029 2.392-4.317 5.096-7.282 5.096 1.145-1.56 1.925-3.432 2.497-5.357-7.229-1.196-12.638-5.512-12.638-10.713 0-2.549 1.768-7.594 7.593-7.594 4.733 0 8.165 3.797 8.165 8.114 0 3.276-1.56 4.473-2.444 4.473-1.04 0-1.56-.729-1.56-2.185v-7.593H20.7v.676c-.624-.624-1.56-.936-2.652-.936-4.213 0-4.889 4.213-4.889 5.565 0 1.82.936 5.617 4.889 5.617 1.3 0 2.34-.416 3.172-1.3.676 1.508 1.768 2.236 3.225 2.236 1.872 0 4.525-1.56 4.525-6.605 0-7.385-6.71-10.298-8.946-10.298C32.246 13.417 44 19.502 44 27.044c0 5.877-6.813 10.661-15.446 11.026ZM15.499 27.616c0-1.092.52-3.433 2.549-3.433 1.716 0 2.548 1.092 2.548 3.329 0 2.392-.832 3.588-2.548 3.588-1.717.052-2.549-1.144-2.549-3.484Z"></path> <defs> <lineargradient id="Gradient"> <stop offset="0%" stop-color="#ffbd39"></stop> <stop offset="100%" stop-color="#fa9531"></stop> </lineargradient> </defs> </svg> </div> </button> <nav class="ContactUs__menu--wrap hidden" data-targetid="contactUsMenu" data-hide-delay="500"> <button class="ContactUs__menu--close" data-close-target="contactUsMenu" type="button"> <svg class="icon-close"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#close"></use></svg> </button> <div class="ContactUs__status"> <p>We are available for you 24/7.<br> Feel free to contact us. </p> <ul class="ContactUs__status--info" id="contactUsStatus"> <li class="ContactUs__status ok" data-status="ok">Servers online</li> <li class="ContactUs__status outage" data-status="outage"> <svg class="icon icon-danger"> <use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg#danger"></use> </svg> <div class="message"> We are currently experiencing problems. <strong>More details</strong> </div> </li> <li class="ContactUs__status degradation" data-status="degradation"> <svg class="icon icon-danger"> <use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg#danger"></use> </svg> Servers busy </li> </ul> </div> <ul class="ContactUs__menu"> <li class="ContactUs__menu--item top"> <div class="ContactUs__menu--link fakeChatButton no-icon hidden"> <span class="fakeChatButton__text">Formular de contact</span> <img class="ContactUs__icon" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/contact/form.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="66"> <span class="fakeChatButton__msg bottom">Vă rugăm să acceptați cookie-urile noastre înainte de a trimite formularul de contact.</span> </div> <span class="ContactUs__menu--link ContactUs__menu--link__form red" onclick="showContactForm()" data-target="contactUsForm" data-close-target="contactUsMenu"> Formular de contact <img class="ContactUs__icon" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/contact/form.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="67"> </span> </li> <li class="ContactUs__menu--item"> <button class="ContactUs__menu--link violet" onclick="contactUsMessenger();" data-close-target="contactUsMenu" rel="nofollow noopener external">Messenger<img class="ContactUs__icon" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/contact/messenger.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="68"></button> </li> <li class="ContactUs__menu--item whatsapp"> <button class="ContactUs__menu--link green" data-message="Hi! I am contacting you from https://www.liveagent.ro/caracteristici/distribuire-automata-tichete/ and I am contacting you about..." onclick="contactUsWhatsApp(this);" data-close-target="contactUsMenu" rel="nofollow noopener external"> Whatsapp <img class="ContactUs__icon" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/contact/whatsapp.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="69"> </button> </li> <li class="ContactUs__menu--item"> <div class="ContactUs__menu--link fakeChatButton hidden"> <span class="fakeChatButton__text">Conversații directe</span> <div class="ContactUs__icon fakeChatButton__icon"></div> <span class="fakeChatButton__msg">Vă rugăm să acceptați modulele cookie înainte de începe să conversăm.</span> </div> <span class="ContactUs__menu--link chat orange" id="chatBtn" data-close-target="contactUsMenu"> Chat with an agent </span> </li> <li class="ContactUs__menu--item chatbot"> <div class="ContactUs__menu--link fakeChatButton hidden"> <span class="fakeChatButton__text">Chat with a bot</span> <img class="ContactUs__icon" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/contact/chatbot.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="70"> <span class="fakeChatButton__msg">Vă rugăm să acceptați modulele cookie înainte de începe să conversăm.</span> </div> <button class="ContactUs__menu--link blue" id="chatBot" data-close-target="contactUsMenu" rel="nofollow noopener external"> Chat with a bot <img class="ContactUs__icon" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/contact/chatbot.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="71"> </button> </li> </ul> </nav> </div> <script> const contactUsBtn = document.querySelector('.ContactUs__button'); const statusUrl = 'https://status.liveagent.com/'; contactUsBtn.addEventListener('click', async () => { const chatbotScriptSet = document.getElementById('fh-chatbot-script'); const menu = document.querySelector('.ContactUs__menu--wrap'); const statusInfo = document.querySelector('#contactUsStatus'); if ( menu?.classList.contains('hidden') ) { if( ! chatbotScriptSet ) { const chatbotScript = document.createElement('script'); chatbotScript.setAttribute('id', 'fh-chatbot-script'); chatbotScript.innerHTML = ` loadChatBot({ chatbotId: 'ee7cb389-4f00-441f-a287-07a43f72f1e3', workspaceId: '4d1adbc8-edfa-48c1-b93a-a8096d28f5e7', btnTarget: '#chatBot'}); `; document.querySelector('body').appendChild(chatbotScript); } const serviceStatus = await quStatusWidget.getStatus().then( ( result ) => { return displayStatusIndicator( result ); }); if ( serviceStatus === 'outage' ) { const statusInfoLink = statusInfo.querySelector(`[data-status^=${serviceStatus}]`); statusInfoLink.style.display = 'flex'; statusInfoLink.addEventListener( 'click', () => window.open( statusUrl, '_blank' ) ); } } }) const quStatusWidget = { statusJsonUrl: `${statusUrl}/status.json`, async fetchJson() { try { const data = await fetch(this.statusJsonUrl); return await data.json(); } catch (error) { console.log(error); } }, async getStatus() { const status = await this.fetchJson(); return status; } }; function displayStatusIndicator(serviceStatus) { let statusClass = 'ok'; if ( !serviceStatus ) { return 'unavailable'; } if (serviceStatus?.outages?.length > 0) { statusClass = 'outage'; } if (serviceStatus?.degradations?.length > 0) { statusClass = 'degradation'; } return statusClass; } function contactUsWhatsApp( element ) { const message = element.getAttribute( 'data-message' ); const number = '17862041375'; const whatsappLink = 'https://wa.me/' + number + '?text=' + encodeURIComponent( message ); window.open( whatsappLink, '_blank' ); } function contactUsMessenger() { const facebookLink = 'https://m.me/LiveAgent/'; window.open( facebookLink, '_blank' ); } </script> <script> const gtmChatButton = document.querySelector( ".ContactUs__menu--link.chat" ); const gtmNewsletterButton = document.querySelector( ".Newsletter__form button" ); if ( gtmChatButton !== null ) { gtmChatButton.addEventListener( "click", () => { window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'live_chat_contact' }); }); } if ( gtmNewsletterButton !== null ) { gtmNewsletterButton.addEventListener( "click", () => { window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'newsletter_subscription' }); }); } document.addEventListener( 'DOMContentLoaded', ( e ) => { if ( document.querySelector( '.Content .yoast-table-of-contents' ) ) { const heights = { placeholderHeight: 0, stickyHeaderHeight: 0 }; let checked = false; function updateHeights() { const placeholder = document.querySelector( '.compact-header__placeholder' ); const stickyHeader = document.querySelector( '.compact-header__placeholder .compact-header--sticky' ); if ( placeholder ) { heights.placeholderHeight = placeholder.offsetHeight; } if ( stickyHeader ) { heights.stickyHeaderHeight = stickyHeader.offsetHeight; } } function checkScroll() { if ( ! checked && window.scrollY >= heights.placeholderHeight * 2 ) { updateHeights(); checked = true; window.removeEventListener( 'scroll', checkScroll ); } } function handleLinkClick( event ) { event.preventDefault(); const targetId = this.getAttribute( 'href' ).substring( 1 ); const targetElement = document.getElementById( targetId ); if ( targetElement ) { const { placeholderHeight, stickyHeaderHeight } = heights; const defaultSubHeaderHeight = 73; const offset = stickyHeaderHeight || defaultSubHeaderHeight; const targetPosition = targetElement.offsetTop + placeholderHeight - offset; window.scrollTo( { top: targetPosition, behavior: 'smooth' } ); } } updateHeights(); window.addEventListener( 'scroll', checkScroll ); document.querySelectorAll( '.yoast-table-of-contents li a' ).forEach( ( link ) => link.addEventListener( 'click', handleLinkClick ) ); } } ); </script> </body> </html>