CINXE.COM

<!DOCTYPE html><html lang="en" class="__variable_1b20dd __variable_e91cb1"><head><meta charSet="utf-8"/><meta name="viewport" content="width=device-width, initial-scale=1"/><link rel="preload" href="/_next/static/media/d590b5651062e08e-s.p.woff2" as="font" crossorigin="" type="font/woff2"/><link rel="preload" href="/_next/static/media/fc6d8b10b7b1f644-s.p.woff2" as="font" crossorigin="" type="font/woff2"/><link rel="stylesheet" href="/_next/static/css/d690408c3cd54647.css" data-precedence="next"/><link rel="stylesheet" href="/_next/static/css/269bee9f82d93497.css" data-precedence="next"/><link rel="stylesheet" href="/_next/static/css/0ccc76577aa221f0.css" data-precedence="next"/><link rel="stylesheet" href="/_next/static/css/370b839f7f1af9bf.css" data-precedence="next"/><link rel="stylesheet" href="/_next/static/css/16a95d1300a2ee8e.css" data-precedence="next"/><link rel="stylesheet" href="/_next/static/css/3525c4abf7ad0743.css" data-precedence="next"/><link rel="stylesheet" href="/_next/static/css/e5591ff57e74c7d7.css" data-precedence="next"/><link rel="stylesheet" href="/_next/static/css/464ae926e882c51b.css" data-precedence="next"/><link rel="stylesheet" href="/_next/static/css/4f2615821c6d87b1.css" as="style" data-precedence="dynamic"/><link rel="stylesheet" href="/_next/static/css/51f1bcdfe89c3a99.css" as="style" data-precedence="dynamic"/><link rel="stylesheet" href="/_next/static/css/a089311aec54515a.css" as="style" data-precedence="dynamic"/><link rel="stylesheet" href="/_next/static/css/7bf9ef5675a91d55.css" as="style" data-precedence="dynamic"/><link rel="stylesheet" href="/_next/static/css/46d2f1b70d0e73f2.css" as="style" data-precedence="dynamic"/><link rel="stylesheet" href="/_next/static/css/2e85c571399b9690.css" as="style" data-precedence="dynamic"/><link rel="stylesheet" href="/_next/static/css/9bc1ffd3896e0178.css" as="style" data-precedence="dynamic"/><link rel="stylesheet" href="/_next/static/css/0aab6cbe892b64b8.css" as="style" data-precedence="dynamic"/><link rel="preload" as="script" fetchPriority="low" href="/_next/static/chunks/webpack-b7c2830ba7079dd2.js"/><script src="/_next/static/chunks/fd9d1056-f0485ae34121b2bf.js" async=""></script><script src="/_next/static/chunks/2808-46ad1f1f7573b6be.js" async=""></script><script src="/_next/static/chunks/5751-b89d56ba722e5812.js" async=""></script><script src="/_next/static/chunks/6450-b8ffe0489725b13c.js" async=""></script><script src="/_next/static/chunks/9275-2bb2ecd6087edc16.js" async=""></script><script src="/_next/static/chunks/4878-11c38130f7d31ecd.js" async=""></script><script src="/_next/static/chunks/4685-763388d0171ff35f.js" async=""></script><script src="/_next/static/chunks/8853-f27ad0390c63a99e.js" async=""></script><script src="/_next/static/chunks/3060-f2e1bdd60de7e3af.js" async=""></script><script src="/_next/static/chunks/9454-7fa8602d8cbcae46.js" async=""></script><script src="/_next/static/chunks/1294-4d216fd5e1578887.js" async=""></script><script src="/_next/static/chunks/9732-99efd347eec4b27c.js" async=""></script><script src="/_next/static/chunks/4444-dc5373f428d9c8f0.js" async=""></script><script src="/_next/static/chunks/497-e1c53b3d67903163.js" async=""></script><script src="/_next/static/chunks/6191-a598dac410ef54a6.js" async=""></script><script src="/_next/static/chunks/main-app-b778f92da5592782.js" async=""></script><script src="/_next/static/chunks/app/error-baf9539bd094ea8e.js" async=""></script><script src="/_next/static/chunks/8173-1308e4bb4b0b329d.js" async=""></script><script src="/_next/static/chunks/8685-e7ad21b3f50a605f.js" async=""></script><script src="/_next/static/chunks/1184-266a94d248bc92cc.js" async=""></script><script src="/_next/static/chunks/5223-dce34bb07fa6d0be.js" async=""></script><script src="/_next/static/chunks/8626-c8142381241abb9c.js" async=""></script><script src="/_next/static/chunks/3761-43192240453fb876.js" async=""></script><script src="/_next/static/chunks/1367-23655c85ebcefc78.js" async=""></script><script src="/_next/static/chunks/8695-b6e05a76e3b2011f.js" async=""></script><script src="/_next/static/chunks/8265-57ef6205b9a944e1.js" async=""></script><script src="/_next/static/chunks/app/%5Blocale%5D/(main)/blog/%5B...slug%5D/page-5afc2c13016d4770.js" async=""></script><script src="/_next/static/chunks/3481-2fbf402a96dc730e.js" async=""></script><script src="/_next/static/chunks/app/%5Blocale%5D/(main)/layout-04192518-711ea1aa117ad873.js" async=""></script><script src="/_next/static/chunks/app/%5Blocale%5D/(main)/layout-017397ff-513da7494e7ab087.js" async=""></script><link rel="preload" href="https://cdn.userway.org/widget.js" as="script"/><link rel="preload" href="https://cdn.bc0a.com/autopilot/f00000000091204/autopilot_sdk.js" as="script"/><title>How NICE Interaction Analytics drives deeper patient insights | NICE</title><meta name="description" content="Learn more about how IC24 realized significant improvements to operational efficiency and patient care using NICE Interaction Analytics."/><meta name="robots" content="index, follow"/><link rel="canonical" href="https://www.nice.com/blog/how-nice-interaction-analytics-drives-deeper-patient-insights"/><link rel="alternate" hrefLang="en" href="https://www.nice.com/blog/how-nice-interaction-analytics-drives-deeper-patient-insights"/><link rel="alternate" hrefLang="x-default" href="https://www.nice.com/blog/how-nice-interaction-analytics-drives-deeper-patient-insights"/><meta property="og:title" content="How NICE Interaction Analytics drives deeper patient insights | NICE"/><meta property="og:description" content="Learn more about how IC24 realized significant improvements to operational efficiency and patient care using NICE Interaction Analytics."/><meta property="og:image" content="https://resources.nice.com/wp-content/uploads/2024/10/How-NICE-Interaction-Analytics-drives-deeper-patient-insights.jpg"/><meta name="twitter:card" content="summary_large_image"/><meta name="twitter:title" content="How NICE Interaction Analytics drives deeper patient insights | NICE"/><meta name="twitter:description" content="Learn more about how IC24 realized significant improvements to operational efficiency and patient care using NICE Interaction Analytics."/><meta name="twitter:image" content="https://resources.nice.com/wp-content/uploads/2024/10/How-NICE-Interaction-Analytics-drives-deeper-patient-insights.jpg"/><meta name="next-size-adjust"/><link rel="icon" type="image/x-icon" href="https://www.nice.com/favicon.ico" sizes="any"/><link rel="preload" href="https://www.googletagmanager.com/gtm.js?id=GTM-K5JWPS4" as="script"/><link rel="dns-prefetch" href="https://www.googletagmanager.com/"/><meta name="google-site-verification" content="9jkh3HPiIStdr0dtSqu8BLKSd-yGQUd_uUeX_6zxVyE"/><template data-dgst="BAILOUT_TO_CLIENT_SIDE_RENDERING"></template><style> @media (max-width: 768px) { .home .page-hero-slider{ height: 458px; } .home .page-hero-slider .page-hero{ height: 458px; min-height: 458px; } .home .latest-news{ height: 607px; } .home .featured-logos-carousel{ height: 50px; } .home .customer-stories-video{ height: 766px; } .home .video-section{ height: 300px; } } .home .open-html:after{ content: ''; height: 5px; display: block; background-color: red; background-image: linear-gradient(-90deg, #ff3e39, #fc2566, #8531e4, #1000fe, #05fcff); } .home .page-hero-slider{ min-height: 400px; } @media(min-width: 1025px){ .home .page-hero-slider{ min-height: 600px; } } section.contact-us{ min-height: 506px; } section.contact-us > div > div:last-child{ min-height: 406px; } .be-ix-link-block{ min-height: 57px; } @media (max-width: 768px) { section.contact-us > div > div:last-child{ min-height: 681px; } .be-ix-link-block{ min-height: 107px; } } </style><script src="/_next/static/chunks/polyfills-42372ed130431b0a.js" noModule=""></script></head><body class="font-beVietnam"><noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K5JWPS4" height="0" width="0" style="display: none;visibility:hidden;"></iframe></noscript><div class="body-dark-overlay"></div><header class="header-new"><div class="header-utility"><div class="inner-wrapper"><ul><li><a aria-label="Login - open in same tab" href="https://login.incontact.com/inContact/Login.aspx?ReturnUrl=%2f">Login</a></li><li><a aria-label="Status - open in same tab" href="/company/status-sla">Status</a></li><li><a aria-label="Support - open in same tab" href="/services/customer-support">Support</a></li><li><a aria-label="Partners - open in same tab" href="/partners">Partners</a></li><li><a aria-label="Pricing - open in same tab" href="/websites/pricing">Pricing</a></li><li><a aria-label="Careers - open in same tab" href="/careers">Careers</a></li><li class="language-menu-nav-dropdown"><a class="language-menu-icon-link" aria-label="Languages switcher" href="#">EN</a><a href="#" class="language-menu-icon-link mobile-only">Languages</a><div class="language-menu-selection"><ul><li class="active-mobile-only"><a href="/" aria-label="Switch language to English - open in same tab">English</a></li><li class=""><a href="/de" aria-label="Switch language to Deutsch - open in same tab">Deutsch</a></li><li class=""><a href="/fr" aria-label="Switch language to Français - open in same tab">Français</a></li><li class=""><a href="/ja" aria-label="Switch language to 日本 - open in same tab">日本</a></li><li class=""><a href="/zh" aria-label="Switch language to 简体中文 - open in same tab">简体中文</a></li><li class=""><a href="/ar" aria-label="Switch language to العربية - open in same tab">العربية</a></li><li class=""><a href="/ko" aria-label="Switch language to 한국 - open in same tab">한국</a></li><li class=""><a href="/es" aria-label="Switch language to Español - open in same tab">Español</a></li></ul></div></li></ul></div></div><div class="header-navigation"><div class="header-logo"><a class="header-nav-logo" title="NICE - AI Customer Service Automation Solutions" href="/"><img alt="NICE - AI Customer Service Automation Solutions" loading="lazy" width="398" height="158" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fnice-web-logo.webp&w=640&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fnice-web-logo.webp&w=828&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fnice-web-logo.webp&w=828&q=80"/></a></div><div class="header-nav-wrapper"><nav><ul class="header-nav-main"><li class="header-nav-head"><a class="header-nav-logo" title="NICE - AI Customer Service Automation Solutions" href="/"><img alt="NICE - AI Customer Service Automation Solutions" loading="lazy" width="398" height="158" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fnice-web-logo.webp&w=640&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fnice-web-logo.webp&w=828&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fnice-web-logo.webp&w=828&q=80"/></a><a class="header-nav-close" href="#" title="Close">×</a></li><template id="B:0"></template><template id="B:1"></template><template id="B:2"></template><template id="B:3"></template><template id="B:4"></template><template id="B:5"></template></ul></nav><div class="header-additions"><ul><li class="header-search"><a href="#" title="Open Search" class="header-search-toggle"><svg width="19px" height="19px" viewBox="0 0 19 19" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g id="Search-icon" stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g id="Group" stroke="#545353" stroke-width="1.35"><circle id="Oval-Copy-2" transform="translate(7.650000, 7.650000) rotate(-90.000000) translate(-7.650000, -7.650000) " cx="7.65" cy="7.65" r="6.975"></circle><line x1="15.4581625" y1="12.0076024" x2="15.4581625" y2="18.8384744" id="Line-2-Copy-2" stroke-linecap="round" transform="translate(15.008163, 15.644559) rotate(-45.000000) translate(-15.008163, -15.644559) "></line></g></g></svg></a><div class="header-search-wrapper"><div class="header-search-inner"><form action="/en/search"><input id="headerSearch" type="text" placeholder="Search" autoComplete="off" name="q"/><button class="header-search-icon" type="submit" title="Search"><svg width="19px" height="19px" viewBox="0 0 19 19" version="1.1" xmlns="http://www.w3.org/2000/svg"><g id="Search-icon" stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g id="Group" stroke="#545353" stroke-width="1.35"><circle id="Oval-Copy-2" transform="translate(7.650000, 7.650000) rotate(-90.000000) translate(-7.650000, -7.650000) " cx="7.65" cy="7.65" r="6.975"></circle><line x1="15.4581625" y1="12.0076024" x2="15.4581625" y2="18.8384744" id="Line-2-Copy-2" stroke-linecap="round" transform="translate(15.008163, 15.644559) rotate(-45.000000) translate(-15.008163, -15.644559) "></line></g></g></svg></button></form><div class="autocomplete-wrapper"><ul></ul></div></div><a class="header-search-close" href="#" title="Close Search"><svg width="17px" height="16px" viewBox="0 0 17 16" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g id="X" stroke="none" stroke-width="1" fill="none" fill-rule="evenodd" stroke-linecap="round"><line x1="-1.36827202" y1="8.13172798" x2="17.631728" y2="8.13172798" id="Line-5-Copy-5" stroke-width="1.5" transform="translate(8.131728, 8.131728) rotate(-45.000000) translate(-8.131728, -8.131728) "></line><line x1="-1.36827202" y1="8.13172798" x2="17.631728" y2="8.13172798" id="Line-5-Copy-5" stroke-width="1.5" transform="translate(8.131728, 8.131728) rotate(-315.000000) translate(-8.131728, -8.131728) "></line></g></svg></a></div></li><li class="language-menu-nav-dropdown"><a class="language-menu-icon-link" aria-label="Languages switcher" href="#">EN</a><a href="#" class="language-menu-icon-link mobile-only">Languages</a><div class="language-menu-selection"><ul><li class="active-mobile-only"><a href="/" aria-label="Switch language to English - open in same tab">English</a></li><li class=""><a href="/de" aria-label="Switch language to Deutsch - open in same tab">Deutsch</a></li><li class=""><a href="/fr" aria-label="Switch language to Français - open in same tab">Français</a></li><li class=""><a href="/ja" aria-label="Switch language to 日本 - open in same tab">日本</a></li><li class=""><a href="/zh" aria-label="Switch language to 简体中文 - open in same tab">简体中文</a></li><li class=""><a href="/ar" aria-label="Switch language to العربية - open in same tab">العربية</a></li><li class=""><a href="/ko" aria-label="Switch language to 한국 - open in same tab">한국</a></li><li class=""><a href="/es" aria-label="Switch language to Español - open in same tab">Español</a></li></ul></div></li><li class="header-nav-contact-item"><a target="" class="button-large" aria-label="Get in Touch - open in same tab" href="/contact-us">Get in Touch</a></li><li class="header-utility-item-mobile"><div class="header-links"><ul><li><a aria-label="Login - open in same tab" href="https://login.incontact.com/inContact/Login.aspx?ReturnUrl=%2f">Login</a></li><li><a aria-label="Status - open in same tab" href="/company/status-sla">Status</a></li><li><a aria-label="Support - open in same tab" href="/services/customer-support">Support</a></li><li><a aria-label="Partners - open in same tab" href="/partners">Partners</a></li><li><a aria-label="Pricing - open in same tab" href="/websites/pricing">Pricing</a></li><li><a aria-label="Careers - open in same tab" href="/careers">Careers</a></li></ul></div><div class="social-links"><a rel="noopener noreferrer" title="LinkedIn" target="_blank" aria-label="linkedin - open in a new tab" href="https://www.linkedin.com/company/nice-systems/"><img alt="linkedin" loading="lazy" width="45" height="45" decoding="async" data-nimg="1" style="color:transparent" src="/img/linkedin.svg"/></a><a rel="noopener noreferrer" title="X" target="_blank" aria-label="twitter - open in a new tab" href="https://twitter.com/NICELtd"><img alt="linkedin" loading="lazy" width="45" height="45" decoding="async" data-nimg="1" style="color:transparent" src="/img/x.svg"/></a><a rel="noopener noreferrer" title="Facebook" target="_blank" aria-label="facebook - open in a new tab" href="https://www.facebook.com/OfficialNICELtd/"><img alt="linkedin" loading="lazy" width="45" height="45" decoding="async" data-nimg="1" style="color:transparent" src="/img/fb.svg"/></a><a rel="noopener noreferrer" title="YouTube" target="_blank" aria-label="youtube - open in a new tab" href="https://www.youtube.com/channel/UC4tmsS3fAVLp1Ue0DF-EauA"><img alt="linkedin" loading="lazy" width="45" height="45" decoding="async" data-nimg="1" style="color:transparent" src="/img/youtube.svg"/></a></div></li></ul></div></div><a href="#" class="header-nav-mobile" aria-label="Open this option"><svg width="22px" height="15px" viewBox="0 0 22 15" version="1.1" xmlns="http://www.w3.org/2000/svg"><g id="Mobile-Hamburger" stroke="none" stroke-width="1" fill="none" fill-rule="evenodd" stroke-linecap="round" stroke-opacity="0.7"><g id="Group-5-Copy" transform="translate(1.000000, 0.000000)" stroke="#000000" stroke-width="1.5"><line x1="0.5" y1="1.5" x2="19.5" y2="1.5" id="Line-5-Copy-4"></line><line x1="0.5" y1="7.5" x2="19.5" y2="7.5" id="Line-5-Copy-5"></line><line x1="0.5" y1="13.5" x2="19.5" y2="13.5" id="Line-5-Copy-6"></line></g></g></svg></a></div></header><main><div class="two-column-page mx-auto my-[50px] flex w-full max-w-[1440px] flex-col flex-wrap justify-between px-[30px] tablet:px-[50px] desktop:flex-row desktop:px-[100px]"><section class="w-full desktop:w-3/4 desktop:pr-[50px]"><article class="blog-article"><div data-published="20241120"></div><div class="blog-article-header"><img alt="How NICE Interaction Analytics drives deeper patient insights" loading="lazy" width="1200" height="628" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F10%2FHow-NICE-Interaction-Analytics-drives-deeper-patient-insights.jpg&w=1200&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F10%2FHow-NICE-Interaction-Analytics-drives-deeper-patient-insights.jpg&w=3840&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F10%2FHow-NICE-Interaction-Analytics-drives-deeper-patient-insights.jpg&w=3840&q=80"/><h1>How NICE Interaction Analytics drives deeper patient insights</h1></div><div class="blog-article-subhead"><img alt="" loading="lazy" width="200" height="200" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F02%2Fbrooke-phillips.jpg&w=256&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F02%2Fbrooke-phillips.jpg&w=640&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F02%2Fbrooke-phillips.jpg&w=640&q=80"/><div><span>by </span><a aria-label="Author Brooke Phillips - open in same tab" href="/blog/author/brooke-phillips">Brooke Phillips</a></div><div>November 20, 2024</div></div><div class="blog-article-content"><div class="social-share-links sticky"><div class="links-wrapper"><span class="text-center hidden md:block">Share</span><ul><li class="share-link"><a href="https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.nice.com%2Fblog%2Fhow-nice-interaction-analytics-drives-deeper-patient-insights" rel="noopener noreferrer" title="Share on Facebook" target="_blank" aria-label="Share on Facebook - open in a new tab"><svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 320 512'><path d='M279.1 288l14.2-92.7h-88.9v-60.1c0-25.4 12.4-50.1 52.2-50.1h40.4V6.3S260.4 0 225.4 0c-73.2 0-121.1 44.4-121.1 124.7v70.6H22.9V288h81.4v224h100.2V288z'></path></svg></a></li><li class="share-link"><a href="https://x.com/intent/post?text=How%20NICE%20Interaction%20Analytics%20drives%20deeper%20patient%20insights%0A%0Ahttps%3A%2F%2Fwww.nice.com%2Fblog%2Fhow-nice-interaction-analytics-drives-deeper-patient-insights%20via%20%40NICELtd" rel="noopener noreferrer" title="Share on X" target="_blank" aria-label="Share on X - open in a new tab"><svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 512 512'><path d='M389.2 48h70.6L305.6 224.2 487 464H345L233.7 318.6 106.5 464H35.8L200.7 275.5 26.8 48H172.4L272.9 180.9 389.2 48zM364.4 421.8h39.1L151.1 88h-42L364.4 421.8z'></path></svg></a></li><li class="share-link"><a href="https://www.linkedin.com/shareArticle?summary=How%20NICE%20Interaction%20Analytics%20drives%20deeper%20patient%20insights&url=https%3A%2F%2Fwww.nice.com%2Fblog%2Fhow-nice-interaction-analytics-drives-deeper-patient-insights" rel="noopener noreferrer" title="Share on LinkedIn" target="_blank" aria-label="Share on LinkedIn - open in a new tab"><svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 448 512'><path d='M100.3 448H7.4V148.9h92.9zM53.8 108.1C24.1 108.1 0 83.5 0 53.8a53.8 53.8 0 0 1 107.6 0c0 29.7-24.1 54.3-53.8 54.3zM447.9 448h-92.7V302.4c0-34.7-.7-79.2-48.3-79.2-48.3 0-55.7 37.7-55.7 76.7V448h-92.8V148.9h89.1v40.8h1.3c12.4-23.5 42.7-48.3 87.9-48.3 94 0 111.3 61.9 111.3 142.3V448z'></path></svg></a></li><li class="share-link"><a href="mailto:?body=How%20NICE%20Interaction%20Analytics%20drives%20deeper%20patient%20insights%0A%0Ahttps%3A%2F%2Fwww.nice.com%2Fblog%2Fhow-nice-interaction-analytics-drives-deeper-patient-insights" rel="noopener noreferrer" title="Share via email" target="_blank" aria-label="Share via email - open in a new tab"><svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 512 512'><path d='M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7 .3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2 .4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z'></path></svg></a></li></ul></div></div><p class=""><html><head></head><body>Across the healthcare industry, the COVID-19 pandemic highlighted the need for robust insights into patients and their sentiments. With patients now expecting personalized and empathetic care and adopting telehealth in greater numbers, a growing number of healthcare organizations are recognizing the benefits of interaction analytics to improve processes and outcomes.</p><p class=""><html><head></head><body>Solutions such as <a href="/products/interaction-analytics" class="nice-link" rel="" target="_self" aria-label="NICE Interaction Analytics - open in same tab">NICE Interaction Analytics</a> allow healthcare organizations to drive operational efficiency by uncovering trends and root causes for improved handle times, process improvements—both for internal needs as well as government-required auditing processes. By mapping patient sentiment, organizations can measure and report on patient satisfaction more effectively, which helps them understand patient needs and improve the quality of care. NICE Interaction Analytics can also connect various health issues with social factors, enabling organizations to proactively improve services and patient outcomes. As a result, organizations like <a href="/resources/ic24-power-better-patient-outcomes-with-nice" class="nice-link" rel="" target="_self" aria-label="IC24 - open in same tab">IC24</a>, a UK not-for-profit social enterprise providing National Health Service (NHS) virtual and in-person urgent care, are making significant improvements to operational efficiency and patient care.</body></html></p><h2 class=" " id="">How IC24 powered better patient outcomes with NICE Interaction Analytics</h2><p class=""><html><head></head><body>As a critical provider of care for NHS patients in the UK, IC24 connects with millions of patients every year. The organization historically used manual auditing processes to review and analyze interactions from across their 24/7 operation, capturing less than 2% of patient encounters for evaluation. This left IC24 with a narrow view of the patient experience.</body></html></p><p class=""><html><head></head><body>In addition, the time required to perform these audits manually consumed a lot of time and resources. Manual interaction auditing processes are a heavy lift in terms of time and brain power. Just as quality teams analyze processes in other industries, the NHS requires healthcare organizations to verify compliance with regulations and standards, assess risk management practices to ensure that risks are identified, mitigated, and managed effectively, and identify opportunities for continuous improvement. With virtual care specifically, audits include assessing the effectiveness of telehealth service as well as evaluating how well clinicians engage with patients and manage their care remotely.</body></html></p><p class=""><html><head></head><body>But when audits are performed manually, healthcare organizations must rely on a sample of interactions with patients. This prevents a deep and wide analysis of patterns occurring across the organization, leaving valuable insights into patient satisfaction and needs untapped. For example, patterns around IVR usage (and redundancies), seasonal patient concerns and overall sentiment are tough to spot with such a small selection of data.</body></html></p><p class=""><html><head></head><body>IC24 turned to NICE Interaction Analytics when increased demand and remote work during the pandemic turned robust patient insights from a nice-to-have to an imperative.</body></html></p><figure class=" text-left"><img alt="NICE Interaction Analytics customer quote" loading="lazy" width="800" height="323" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F10%2FNICE-Interaction-Analytics.jpg&w=828&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F10%2FNICE-Interaction-Analytics.jpg&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F10%2FNICE-Interaction-Analytics.jpg&w=1920&q=80"/></figure><h2 class=" " id="">Results: Improvements to care and operations</h2><p class=""><html><head></head><body>After implementing NICE Interaction Analytics, IC24 began automating components of its internal customer sentiment mapping and more than 70% of its NHS-required auditing processes, for a 20% reduction in the auditing timeline. By being able to analyze 100% of interactions, IC24 can now access deep patient insights and measure and report on all patients’ satisfaction through sentiment analysis.</body></html></p><p class=""><html><head></head><body>IC24 was also able to use the solution to streamline processes, including identifying redundancies in the previous IVR set up. Eliminating these reduced IVR message duration by 27% and overall average handle time (AHT) by 16 seconds, among other improvements in efficiency.</body></html></p><p class=""><html><head></head><body>And perhaps most importantly, information gleaned from NICE Interaction Analytics is allowing IC24 to improve patient outcomes. The organization can connect various health issues (from Strep A to COVID-19 blood clots) with social factors, like the cost-of-living crisis and public transportation shutdowns. With this knowledge as well as sentiment-driven insights in hand, IC24 is better able to understand patient needs, improve its services and achieve better patient outcomes.</body></html></p><p class=""><html><head></head><body>IC24 started out leveraging NICE Interaction Analytics as a response to the increase in remote work and virtual care fueled by COVID-19, but the organization continues to reap the benefits long after the end of the pandemic. Both within the healthcare space and in other industries, the AI-powered solution drives outcomes—whether patient- or business-related—with deep insights into trends and root causes for improved handle times, reduced repeat contacts and process improvements.</body></html></p><p class=""><html><head></head><body>Learn more about how <a href="/resources/ic24-power-better-patient-outcomes-with-nice" class="nice-link" rel="" target="_self" aria-label="IC24 realized significant improvements to operational efficiency and patient care - open in same tab">IC24 realized significant improvements to operational efficiency and patient care</a> using NICE Interaction Analytics.</body></html></p></div><div class="blog-article-footer"><div class="author-bio"><div class="bio-image"><img alt="" loading="lazy" width="200" height="200" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F02%2Fbrooke-phillips.jpg&w=256&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F02%2Fbrooke-phillips.jpg&w=640&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F02%2Fbrooke-phillips.jpg&w=640&q=80"/></div><div class="bio-info"><p class="label">About the Author</p><p class="name">Brooke Phillips</p><p class="description"> Brooke is a senior product marketing manager with over 15 years of marketing communications experience in b2b technology, having worked for large enterprises as well as several start-ups. Her industry marketing experience includes media, intelligent transportation services, and business consulting. At NICE, she is focused on product messaging and positioning for customer engagement analytics and Enlighten AI. </p><a class="blue-arrow-link" aria-label="See All Blogs Brooke Phillips" href="/blog/author/brooke-phillips">See All Blogs</a></div></div></div></article></section><aside class="w-full desktop:w-1/4 desktop:pl-[50px]"><div class="social-block mb-5 rounded-xl bg-grayE6 px-[25px] pb-[15px] pt-[25px]"><h2 class="mt-0">Follow Us</h2><p>Follow us to get the latest news from your preferred Social Network</p><div class="social-links"><a href="https://www.linkedin.com/company/nice-systems/" rel="noopener noreferrer" title="LinkedIn" target="_blank" aria-label="linkedin - open in a new tab"><img alt="linkedin" loading="lazy" width="45" height="45" decoding="async" data-nimg="1" style="color:transparent" src="/img/linkedin.svg"/></a><a href="https://twitter.com/NICELtd" rel="noopener noreferrer" title="Twitter" target="_blank" aria-label="twitter - open in a new tab"><img alt="linkedin" loading="lazy" width="45" height="45" decoding="async" data-nimg="1" style="color:transparent" src="/img/x.svg"/></a><a href="https://www.facebook.com/OfficialNICELtd/" rel="noopener noreferrer" title="Facebook" target="_blank" aria-label="facebook - open in a new tab"><img alt="linkedin" loading="lazy" width="45" height="45" decoding="async" data-nimg="1" style="color:transparent" src="/img/fb.svg"/></a><a href="https://www.youtube.com/channel/UC4tmsS3fAVLp1Ue0DF-EauA" rel="noopener noreferrer" title="YouTube" target="_blank" aria-label="youtube - open in a new tab"><img alt="linkedin" loading="lazy" width="45" height="45" decoding="async" data-nimg="1" style="color:transparent" src="/img/youtube.svg"/></a></div></div><div class="mb-5 rounded-xl bg-grayE6 px-[25px] pb-[15px] pt-[25px]"><h2 class="mt-0">Popular Posts</h2><div class="swiper blog-sidebar-slider"><div class="swiper-wrapper"><a class="swiper-slide" href="/blog/from-paper-hearts-to-digital-hearts-5-valentines-day-lessons-in-customer-service"><img alt="Valentine’s Day is a good reminder of consumer demand for a positive customer experience and using CXone Mpower capture results, while still delivering the kind of personal touch that makes customers feel valued." loading="lazy" width="1200" height="628" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F02%2Ffrom-paper-hearts-to-digital-hearts-5-valentines-day-lessons-in-customer-service-1200x628-1.jpg&w=1200&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F02%2Ffrom-paper-hearts-to-digital-hearts-5-valentines-day-lessons-in-customer-service-1200x628-1.jpg&w=3840&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F02%2Ffrom-paper-hearts-to-digital-hearts-5-valentines-day-lessons-in-customer-service-1200x628-1.jpg&w=3840&q=80"/><p class="date">February 11, 2025</p><p class="title">From paper hearts to digital hearts: 5 Valentine’s Day lessons in customer service</p><div class="blue-arrow-link">Read</div></a><a class="swiper-slide" href="/blog/the-evolution-of-workforce-management-5-best-practices-for-multi-step-digital-workstreams"><img alt="Abstract digital illustration depicting data flow with bright blue light streaks, binary code, and interconnected nodes, symbolizing Playvox WFM by NICE" loading="lazy" width="1200" height="628" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F01%2Fthe-evolution-of-workforce-management-5-best-practices-for-multi-step-digital-workstreams-1200x628-1.jpg&w=1200&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F01%2Fthe-evolution-of-workforce-management-5-best-practices-for-multi-step-digital-workstreams-1200x628-1.jpg&w=3840&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F01%2Fthe-evolution-of-workforce-management-5-best-practices-for-multi-step-digital-workstreams-1200x628-1.jpg&w=3840&q=80"/><p class="date">February 5, 2025</p><p class="title">The evolution of workforce management: 5 best practices for multi-step digital workstreams</p><div class="blue-arrow-link">Read</div></a><a class="swiper-slide" href="/blog/busting-the-top-5-ai-myths-holding-back-your-cx"><img alt="Top 5 AI myths that are holding back your CX banner image" loading="lazy" width="1200" height="628" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F02%2Ftop-5-ai-myths-that-are-holding-back-your-cx-1200x628_v2.jpg&w=1200&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F02%2Ftop-5-ai-myths-that-are-holding-back-your-cx-1200x628_v2.jpg&w=3840&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F02%2Ftop-5-ai-myths-that-are-holding-back-your-cx-1200x628_v2.jpg&w=3840&q=80"/><p class="date">February 4, 2025</p><p class="title">Busting the top 5 AI myths holding back your CX</p><div class="blue-arrow-link">Read</div></a><a class="swiper-slide" href="/blog/innovation-highlights-to-help-kick-off-a-championshipworthy-customer-service-playbook-for-2025"><img alt="NFL athletes preparing to pass the football symbolizing dedication like NICE’s customer service solutions." loading="lazy" width="1200" height="628" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F01%2Fchampionship-worthy-customer-service-playbook-for-2025.jpg&w=1200&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F01%2Fchampionship-worthy-customer-service-playbook-for-2025.jpg&w=3840&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F01%2Fchampionship-worthy-customer-service-playbook-for-2025.jpg&w=3840&q=80"/><p class="date">February 3, 2025</p><p class="title">Innovation highlights to help kick off a championship-worthy customer service playbook for 2025</p><div class="blue-arrow-link">Read</div></a><a class="swiper-slide" href="/blog/beyond-the-buzz-the-real-impact-of-ai-in-customer-experience"><img alt="A smiling young woman holding her smart phone while waiting in front of a building." loading="lazy" width="1200" height="628" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F02%2Fbeyond-the-buzz-the-real-impact-of-ai-in-customer-experience.jpg&w=1200&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F02%2Fbeyond-the-buzz-the-real-impact-of-ai-in-customer-experience.jpg&w=3840&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F02%2Fbeyond-the-buzz-the-real-impact-of-ai-in-customer-experience.jpg&w=3840&q=80"/><p class="date">January 31, 2025</p><p class="title">Beyond the buzz: The real impact of AI in customer experience</p><div class="blue-arrow-link">Read</div></a></div><div class="blog-sidebar-slider-dots"></div></div></div></aside></div><section class="featured-blog-articles"><div class="mx-auto max-w-[1170px] px-[30px] tablet:px-[50px] desktop:px-[15px]"><h2>More from the <strong>blog</strong></h2><div class="featured-cards-wrapper"><a class="featured-card card-blue" aria-label="From paper hearts to digital hearts: 5 Valentine’s Day lessons in customer service - open in same tab" href="/blog/from-paper-hearts-to-digital-hearts-5-valentines-day-lessons-in-customer-service"><div><img alt="Valentine’s Day is a good reminder of consumer demand for a positive customer experience and using CXone Mpower capture results, while still delivering the kind of personal touch that makes customers feel valued." loading="lazy" width="1200" height="628" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F02%2Ffrom-paper-hearts-to-digital-hearts-5-valentines-day-lessons-in-customer-service-1200x628-1.jpg&w=1200&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F02%2Ffrom-paper-hearts-to-digital-hearts-5-valentines-day-lessons-in-customer-service-1200x628-1.jpg&w=3840&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F02%2Ffrom-paper-hearts-to-digital-hearts-5-valentines-day-lessons-in-customer-service-1200x628-1.jpg&w=3840&q=80"/></div><div class="featured-card-content"><div class="info"><span class="tag">Advantages of the Cloud</span><span class="date">February 11, 2025</span></div><div class="text"><p class="title">From paper hearts to digital hearts: 5 Valentine’s Day lessons in customer service</p><p>Picture this: Four kids huddled around the dining room table, surrounded by a creative explosion of red and pink. Paper hearts everywhere, stickers find their way to unexpected places, and marker caps roll towards freedom. </p></div><div class="text-link">Read</div></div></a><a class="featured-card card-gray" aria-label="The evolution of workforce management: 5 best practices for multi-step digital workstreams - open in same tab" href="/blog/the-evolution-of-workforce-management-5-best-practices-for-multi-step-digital-workstreams"><div><img alt="Abstract digital illustration depicting data flow with bright blue light streaks, binary code, and interconnected nodes, symbolizing Playvox WFM by NICE" loading="lazy" width="1200" height="628" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F01%2Fthe-evolution-of-workforce-management-5-best-practices-for-multi-step-digital-workstreams-1200x628-1.jpg&w=1200&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F01%2Fthe-evolution-of-workforce-management-5-best-practices-for-multi-step-digital-workstreams-1200x628-1.jpg&w=3840&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F01%2Fthe-evolution-of-workforce-management-5-best-practices-for-multi-step-digital-workstreams-1200x628-1.jpg&w=3840&q=80"/></div><div class="featured-card-content"><div class="info"><span class="tag">Back Office Performance</span><span class="date">February 5, 2025</span></div><div class="text"><p class="title">The evolution of workforce management: 5 best practices for multi-step digital workstreams</p><p>The transition to digital-first customer service has fundamentally changed the nature of workforce management. </p></div><div class="text-link">Read</div></div></a><a class="featured-card card-dark" aria-label="Busting the top 5 AI myths holding back your CX - open in same tab" href="/blog/busting-the-top-5-ai-myths-holding-back-your-cx"><div><img alt="Top 5 AI myths that are holding back your CX banner image" loading="lazy" width="1200" height="628" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F02%2Ftop-5-ai-myths-that-are-holding-back-your-cx-1200x628_v2.jpg&w=1200&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F02%2Ftop-5-ai-myths-that-are-holding-back-your-cx-1200x628_v2.jpg&w=3840&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2025%2F02%2Ftop-5-ai-myths-that-are-holding-back-your-cx-1200x628_v2.jpg&w=3840&q=80"/></div><div class="featured-card-content"><div class="info"><span class="tag">AI</span><span class="date">February 4, 2025</span></div><div class="text"><p class="title">Busting the top 5 AI myths holding back your CX</p><p>With AI advancements surfacing at a breakneck speed, it’s no wonder business leaders have so many questions about the new technology. </p></div><div class="text-link">Read</div></div></a></div></div></section></main><template data-dgst="BAILOUT_TO_CLIENT_SIDE_RENDERING"></template><template data-dgst="BAILOUT_TO_CLIENT_SIDE_RENDERING"></template><footer><div class="be-ix-link-block"></div><div class="footer-inner"><div class="footer-column"><h4>Company</h4><div class="dropdown"><ul><li><a aria-label="About Us - open in same tab" href="/company/about-us">About Us</a></li><li><a aria-label="Careers - open in same tab" href="/careers">Careers</a></li><li><a aria-label="Global Leadership - open in same tab" href="/company/global-leadership">Global Leadership</a></li><li><a aria-label="Media Center - open in same tab" href="/company/media-center">Media Center</a></li><li><a aria-label="Investors - open in same tab" href="/company/investors">Investors</a></li><li><a aria-label="Awards - open in same tab" href="/company/awards">Awards</a></li><li><a aria-label="Global Office Locations - open in same tab" href="/company/global-locations">Global Office Locations</a></li><li><a aria-label="Contact Us - open in same tab" href="/contact-us">Contact Us</a></li><li><a aria-label="CCaaS - open in same tab" href="/glossary/what-is-ccaas-contact-center-as-a-service">CCaaS</a></li><li><a aria-label="Customer Experience - open in same tab" href="/info/what-does-customer-experience-mean">Customer Experience</a></li><li><a aria-label="NICE Public Safety - open in same tab" href="https://www.nicepublicsafety.com/">NICE Public Safety</a></li><li><a aria-label="NICE Actimize - open in same tab" href="https://www.niceactimize.com/">NICE Actimize</a></li><li><a aria-label="NICE RPA - open in same tab" href="/info/rpa-guide">NICE RPA</a></li></ul></div></div><div class="footer-column"><h4>Partners</h4><div class="dropdown"><ul><li><a aria-label="NICE Partners Overview - open in same tab" href="/partners">NICE Partners Overview</a></li><li><a aria-label="Developer Partners (DEVone) - open in same tab" href="https://developer.niceincontact.com/">Developer Partners (DEVone)</a></li><li><a aria-label="CXone Mpower Partner Portal - open in same tab" href="https://partnercommunity.niceincontact.com/">CXone Mpower Partner Portal</a></li><li><a aria-label="NICE Help Partner Portal - open in same tab" href="https://help.nice.com/">NICE Help Partner Portal</a></li><li><a aria-label="NICE User Group - open in same tab" href="http://www.niceusergroup.org/">NICE User Group</a></li></ul></div></div><div class="footer-column"><h4>Customer Support</h4><div class="dropdown"><ul><li><a aria-label="Customer Support Overview - open in same tab" href="/services/customer-support">Customer Support Overview</a></li><li><a aria-label="CXone Mpower Support Login - open in same tab" href="https://community.niceincontact.com/?_ga=2.261798411.703340685.1680483410-1345429851.1674679858&_gac=1.95246446.1680299715.Cj0KCQjwiZqhBhCJARIsACHHEH_zITAi_wmrE0bBGvZ3Hsr2rTqEHrfHlBNQctaj7ESX5EBq80ZOFxUaAk1TEALw_wcB">CXone Mpower Support Login</a></li><li><a aria-label="NICE Customer Support - open in same tab" href="https://niceprod.service-now.com/csm">NICE Customer Support</a></li></ul></div></div><div class="footer-column"><div class="left-part"><h4>Want to Learn More?</h4><a class="button-large" aria-label="Join the Newsletter - open in same tab" href="http://get.niceincontact.com/Newsletter-Subscription.html">Join the Newsletter</a></div><div class="right-part"><h4>STAY CONNECTED</h4><div class="social-links"><a rel="noopener noreferrer" title="LinkedIn" target="_blank" aria-label="linkedin - open in a new tab" href="https://www.linkedin.com/company/nice-systems/"><img alt="linkedin" loading="lazy" width="45" height="45" decoding="async" data-nimg="1" style="color:transparent" src="/img/linkedin.svg"/></a><a rel="noopener noreferrer" title="X" target="_blank" aria-label="twitter - open in a new tab" href="https://twitter.com/NICELtd"><img alt="linkedin" loading="lazy" width="45" height="45" decoding="async" data-nimg="1" style="color:transparent" src="/img/x.svg"/></a><a rel="noopener noreferrer" title="Facebook" target="_blank" aria-label="facebook - open in a new tab" href="https://www.facebook.com/OfficialNICELtd/"><img alt="linkedin" loading="lazy" width="45" height="45" decoding="async" data-nimg="1" style="color:transparent" src="/img/fb.svg"/></a><a rel="noopener noreferrer" title="YouTube" target="_blank" aria-label="youtube - open in a new tab" href="https://www.youtube.com/channel/UC4tmsS3fAVLp1Ue0DF-EauA"><img alt="linkedin" loading="lazy" width="45" height="45" decoding="async" data-nimg="1" style="color:transparent" src="/img/youtube.svg"/></a></div></div></div></div><div class="footer-utility"><ul><li><a href="/company/legal/terms-of-use" aria-label="Terms of Use - open in same tab" class="">Terms of Use</a></li><li><a href="/sitemap.xml" aria-label="Site Map - open in same tab" class="">Site Map</a></li><li><a href="/company/legal/privacy-policy" aria-label="Privacy Policy - open in same tab" class="">Privacy Policy</a></li><li><a href="/company/legal" aria-label="Legal - open in same tab" class="">Legal</a></li><li><a href="#" aria-label="Cookies Settings - open in same tab" class="ot-sdk-show-settings">Cookies Settings</a></li><li><a href="/company/legal/accessibility-statement" aria-label="Accessibility - open in same tab" class="">Accessibility</a></li></ul><div class="footer-copyright">© 2025 NICE</div></div></footer><script src="/_next/static/chunks/webpack-b7c2830ba7079dd2.js" async=""></script><script>(self.__next_f=self.__next_f||[]).push([0]);self.__next_f.push([2,null])</script><script>self.__next_f.push([1,"1:HL[\"/_next/static/media/21dca4c8c75d37e0-s.p.woff2\",\"font\",{\"crossOrigin\":\"\",\"type\":\"font/woff2\"}]\n2:HL[\"/_next/static/media/77b1ecd89db9adc2-s.p.woff2\",\"font\",{\"crossOrigin\":\"\",\"type\":\"font/woff2\"}]\n3:HL[\"/_next/static/media/842eba58994a5460-s.p.woff2\",\"font\",{\"crossOrigin\":\"\",\"type\":\"font/woff2\"}]\n4:HL[\"/_next/static/media/84455f2b5a591033-s.p.woff2\",\"font\",{\"crossOrigin\":\"\",\"type\":\"font/woff2\"}]\n5:HL[\"/_next/static/media/aed5f820244f2ee5-s.p.woff2\",\"font\",{\"crossOrigin\":\"\",\"type\":\"font/woff2\"}]\n6:HL[\"/_next/static/media/d590b5651062e08e-s.p.woff2\",\"font\",{\"crossOrigin\":\"\",\"type\":\"font/woff2\"}]\n7:HL[\"/_next/static/media/fc6d8b10b7b1f644-s.p.woff2\",\"font\",{\"crossOrigin\":\"\",\"type\":\"font/woff2\"}]\n8:HL[\"/_next/static/css/d690408c3cd54647.css\",\"style\"]\n9:HL[\"/_next/static/css/269bee9f82d93497.css\",\"style\"]\na:HL[\"/_next/static/css/0ccc76577aa221f0.css\",\"style\"]\nb:HL[\"/_next/static/css/370b839f7f1af9bf.css\",\"style\"]\nc:HL[\"/_next/static/css/16a95d1300a2ee8e.css\",\"style\"]\nd:HL[\"/_next/static/css/3525c4abf7ad0743.css\",\"style\"]\ne:HL[\"/_next/static/css/e5591ff57e74c7d7.css\",\"style\"]\nf:HL[\"/_next/static/css/464ae926e882c51b.css\",\"style\"]\n"])</script><script>self.__next_f.push([1,"10:I[95751,[],\"\"]\n13:I[39275,[],\"\"]\n16:I[61343,[],\"\"]\n18:I[34845,[\"7601\",\"static/chunks/app/error-baf9539bd094ea8e.js\"],\"default\"]\n1a:I[76130,[],\"\"]\n14:[\"locale\",\"en\",\"d\"]\n15:[\"slug\",\"how-nice-interaction-analytics-drives-deeper-patient-insights\",\"c\"]\n1b:[]\n"])</script><script>self.__next_f.push([1,"0:[\"$\",\"$L10\",null,{\"buildId\":\"XTak4MBX-L2kYNyc0Ib3u\",\"assetPrefix\":\"\",\"urlParts\":[\"\",\"blog\",\"how-nice-interaction-analytics-drives-deeper-patient-insights\"],\"initialTree\":[\"\",{\"children\":[[\"locale\",\"en\",\"d\"],{\"children\":[\"(main)\",{\"children\":[\"blog\",{\"children\":[[\"slug\",\"how-nice-interaction-analytics-drives-deeper-patient-insights\",\"c\"],{\"children\":[\"__PAGE__\",{}]}]}]},\"$undefined\",\"$undefined\",true]}]}],\"initialSeedData\":[\"\",{\"children\":[[\"locale\",\"en\",\"d\"],{\"children\":[\"(main)\",{\"children\":[\"blog\",{\"children\":[[\"slug\",\"how-nice-interaction-analytics-drives-deeper-patient-insights\",\"c\"],{\"children\":[\"__PAGE__\",{},[[\"$L11\",\"$L12\",null],null],null]},[null,[\"$\",\"$L13\",null,{\"parallelRouterKey\":\"children\",\"segmentPath\":[\"children\",\"$14\",\"children\",\"(main)\",\"children\",\"blog\",\"children\",\"$15\",\"children\"],\"error\":\"$undefined\",\"errorStyles\":\"$undefined\",\"errorScripts\":\"$undefined\",\"template\":[\"$\",\"$L16\",null,{}],\"templateStyles\":\"$undefined\",\"templateScripts\":\"$undefined\",\"notFound\":\"$undefined\",\"notFoundStyles\":\"$undefined\"}]],null]},[null,[\"$\",\"$L13\",null,{\"parallelRouterKey\":\"children\",\"segmentPath\":[\"children\",\"$14\",\"children\",\"(main)\",\"children\",\"blog\",\"children\"],\"error\":\"$undefined\",\"errorStyles\":\"$undefined\",\"errorScripts\":\"$undefined\",\"template\":[\"$\",\"$L16\",null,{}],\"templateStyles\":\"$undefined\",\"templateScripts\":\"$undefined\",\"notFound\":\"$undefined\",\"notFoundStyles\":\"$undefined\"}]],null]},[[[[\"$\",\"link\",\"0\",{\"rel\":\"stylesheet\",\"href\":\"/_next/static/css/d690408c3cd54647.css\",\"precedence\":\"next\",\"crossOrigin\":\"$undefined\"}],[\"$\",\"link\",\"1\",{\"rel\":\"stylesheet\",\"href\":\"/_next/static/css/269bee9f82d93497.css\",\"precedence\":\"next\",\"crossOrigin\":\"$undefined\"}],[\"$\",\"link\",\"2\",{\"rel\":\"stylesheet\",\"href\":\"/_next/static/css/0ccc76577aa221f0.css\",\"precedence\":\"next\",\"crossOrigin\":\"$undefined\"}],[\"$\",\"link\",\"3\",{\"rel\":\"stylesheet\",\"href\":\"/_next/static/css/370b839f7f1af9bf.css\",\"precedence\":\"next\",\"crossOrigin\":\"$undefined\"}],[\"$\",\"link\",\"4\",{\"rel\":\"stylesheet\",\"href\":\"/_next/static/css/16a95d1300a2ee8e.css\",\"precedence\":\"next\",\"crossOrigin\":\"$undefined\"}],[\"$\",\"link\",\"5\",{\"rel\":\"stylesheet\",\"href\":\"/_next/static/css/3525c4abf7ad0743.css\",\"precedence\":\"next\",\"crossOrigin\":\"$undefined\"}],[\"$\",\"link\",\"6\",{\"rel\":\"stylesheet\",\"href\":\"/_next/static/css/e5591ff57e74c7d7.css\",\"precedence\":\"next\",\"crossOrigin\":\"$undefined\"}],[\"$\",\"link\",\"7\",{\"rel\":\"stylesheet\",\"href\":\"/_next/static/css/464ae926e882c51b.css\",\"precedence\":\"next\",\"crossOrigin\":\"$undefined\"}]],\"$L17\"],null],null]},[null,[\"$\",\"$L13\",null,{\"parallelRouterKey\":\"children\",\"segmentPath\":[\"children\",\"$14\",\"children\"],\"error\":\"$undefined\",\"errorStyles\":\"$undefined\",\"errorScripts\":\"$undefined\",\"template\":[\"$\",\"$L16\",null,{}],\"templateStyles\":\"$undefined\",\"templateScripts\":\"$undefined\",\"notFound\":\"$undefined\",\"notFoundStyles\":\"$undefined\"}]],null]},[null,[\"$\",\"$L13\",null,{\"parallelRouterKey\":\"children\",\"segmentPath\":[\"children\"],\"error\":\"$18\",\"errorStyles\":[],\"errorScripts\":[],\"template\":[\"$\",\"$L16\",null,{}],\"templateStyles\":\"$undefined\",\"templateScripts\":\"$undefined\",\"notFound\":[[\"$\",\"title\",null,{\"children\":\"404: This page could not be found.\"}],[\"$\",\"div\",null,{\"style\":{\"fontFamily\":\"system-ui,\\\"Segoe UI\\\",Roboto,Helvetica,Arial,sans-serif,\\\"Apple Color Emoji\\\",\\\"Segoe UI Emoji\\\"\",\"height\":\"100vh\",\"textAlign\":\"center\",\"display\":\"flex\",\"flexDirection\":\"column\",\"alignItems\":\"center\",\"justifyContent\":\"center\"},\"children\":[\"$\",\"div\",null,{\"children\":[[\"$\",\"style\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"body{color:#000;background:#fff;margin:0}.next-error-h1{border-right:1px solid rgba(0,0,0,.3)}@media (prefers-color-scheme:dark){body{color:#fff;background:#000}.next-error-h1{border-right:1px solid rgba(255,255,255,.3)}}\"}}],[\"$\",\"h1\",null,{\"className\":\"next-error-h1\",\"style\":{\"display\":\"inline-block\",\"margin\":\"0 20px 0 0\",\"padding\":\"0 23px 0 0\",\"fontSize\":24,\"fontWeight\":500,\"verticalAlign\":\"top\",\"lineHeight\":\"49px\"},\"children\":\"404\"}],[\"$\",\"div\",null,{\"style\":{\"display\":\"inline-block\"},\"children\":[\"$\",\"h2\",null,{\"style\":{\"fontSize\":14,\"fontWeight\":400,\"lineHeight\":\"49px\",\"margin\":0},\"children\":\"This page could not be found.\"}]}]]}]}]],\"notFoundStyles\":[]}]],null],\"couldBeIntercepted\":false,\"initialHead\":[null,\"$L19\"],\"globalErrorComponent\":\"$1a\",\"missingSlots\":\"$W1b\"}]\n"])</script><script>self.__next_f.push([1,"1d:I[36827,[\"8173\",\"static/chunks/8173-1308e4bb4b0b329d.js\",\"8685\",\"static/chunks/8685-e7ad21b3f50a605f.js\",\"1184\",\"static/chunks/1184-266a94d248bc92cc.js\",\"5223\",\"static/chunks/5223-dce34bb07fa6d0be.js\",\"8626\",\"static/chunks/8626-c8142381241abb9c.js\",\"3761\",\"static/chunks/3761-43192240453fb876.js\",\"1367\",\"static/chunks/1367-23655c85ebcefc78.js\",\"8695\",\"static/chunks/8695-b6e05a76e3b2011f.js\",\"8265\",\"static/chunks/8265-57ef6205b9a944e1.js\",\"8835\",\"static/chunks/app/%5Blocale%5D/(main)/blog/%5B...slug%5D/page-5afc2c13016d4770.js\"],\"SchemaSetter\"]\n1f:I[12273,[\"8173\",\"static/chunks/8173-1308e4bb4b0b329d.js\",\"8685\",\"static/chunks/8685-e7ad21b3f50a605f.js\",\"1184\",\"static/chunks/1184-266a94d248bc92cc.js\",\"5223\",\"static/chunks/5223-dce34bb07fa6d0be.js\",\"8626\",\"static/chunks/8626-c8142381241abb9c.js\",\"3761\",\"static/chunks/3761-43192240453fb876.js\",\"1367\",\"static/chunks/1367-23655c85ebcefc78.js\",\"8695\",\"static/chunks/8695-b6e05a76e3b2011f.js\",\"8265\",\"static/chunks/8265-57ef6205b9a944e1.js\",\"8835\",\"static/chunks/app/%5Blocale%5D/(main)/blog/%5B...slug%5D/page-5afc2c13016d4770.js\"],\"DynamicScriptsSetter\"]\n20:I[5546,[\"8173\",\"static/chunks/8173-1308e4bb4b0b329d.js\",\"8685\",\"static/chunks/8685-e7ad21b3f50a605f.js\",\"1184\",\"static/chunks/1184-266a94d248bc92cc.js\",\"5223\",\"static/chunks/5223-dce34bb07fa6d0be.js\",\"8626\",\"static/chunks/8626-c8142381241abb9c.js\",\"3761\",\"static/chunks/3761-43192240453fb876.js\",\"1367\",\"static/chunks/1367-23655c85ebcefc78.js\",\"8695\",\"static/chunks/8695-b6e05a76e3b2011f.js\",\"8265\",\"static/chunks/8265-57ef6205b9a944e1.js\",\"8835\",\"static/chunks/app/%5Blocale%5D/(main)/blog/%5B...slug%5D/page-5afc2c13016d4770.js\"],\"default\"]\n21:\"$Sreact.suspense\"\n22:I[61481,[\"8173\",\"static/chunks/8173-1308e4bb4b0b329d.js\",\"8685\",\"static/chunks/8685-e7ad21b3f50a605f.js\",\"1184\",\"static/chunks/1184-266a94d248bc92cc.js\",\"5223\",\"static/chunks/5223-dce34bb07fa6d0be.js\",\"8626\",\"static/chunks/8626-c8142381241abb9c.js\",\"3761\",\"static/chunks/3761-43192240453fb876.js\",\"1367\",\"static/chunks/1367-23655c85ebcefc78.js\",\"8695\",\"static/chunk"])</script><script>self.__next_f.push([1,"s/8695-b6e05a76e3b2011f.js\",\"8265\",\"static/chunks/8265-57ef6205b9a944e1.js\",\"8835\",\"static/chunks/app/%5Blocale%5D/(main)/blog/%5B...slug%5D/page-5afc2c13016d4770.js\"],\"PreloadCss\"]\n19:[[\"$\",\"meta\",\"0\",{\"name\":\"viewport\",\"content\":\"width=device-width, initial-scale=1\"}],[\"$\",\"meta\",\"1\",{\"charSet\":\"utf-8\"}],[\"$\",\"title\",\"2\",{\"children\":\"How NICE Interaction Analytics drives deeper patient insights | NICE\"}],[\"$\",\"meta\",\"3\",{\"name\":\"description\",\"content\":\"Learn more about how IC24 realized significant improvements to operational efficiency and patient care using NICE Interaction Analytics.\"}],[\"$\",\"meta\",\"4\",{\"name\":\"robots\",\"content\":\"index, follow\"}],[\"$\",\"link\",\"5\",{\"rel\":\"canonical\",\"href\":\"https://www.nice.com/blog/how-nice-interaction-analytics-drives-deeper-patient-insights\"}],[\"$\",\"link\",\"6\",{\"rel\":\"alternate\",\"hrefLang\":\"en\",\"href\":\"https://www.nice.com/blog/how-nice-interaction-analytics-drives-deeper-patient-insights\"}],[\"$\",\"link\",\"7\",{\"rel\":\"alternate\",\"hrefLang\":\"x-default\",\"href\":\"https://www.nice.com/blog/how-nice-interaction-analytics-drives-deeper-patient-insights\"}],[\"$\",\"meta\",\"8\",{\"property\":\"og:title\",\"content\":\"How NICE Interaction Analytics drives deeper patient insights | NICE\"}],[\"$\",\"meta\",\"9\",{\"property\":\"og:description\",\"content\":\"Learn more about how IC24 realized significant improvements to operational efficiency and patient care using NICE Interaction Analytics.\"}],[\"$\",\"meta\",\"10\",{\"property\":\"og:image\",\"content\":\"https://resources.nice.com/wp-content/uploads/2024/10/How-NICE-Interaction-Analytics-drives-deeper-patient-insights.jpg\"}],[\"$\",\"meta\",\"11\",{\"name\":\"twitter:card\",\"content\":\"summary_large_image\"}],[\"$\",\"meta\",\"12\",{\"name\":\"twitter:title\",\"content\":\"How NICE Interaction Analytics drives deeper patient insights | NICE\"}],[\"$\",\"meta\",\"13\",{\"name\":\"twitter:description\",\"content\":\"Learn more about how IC24 realized significant improvements to operational efficiency and patient care using NICE Interaction Analytics.\"}],[\"$\",\"meta\",\"14\",{\"name\":\"twitter:image\",\"content\":\"https:/"])</script><script>self.__next_f.push([1,"/resources.nice.com/wp-content/uploads/2024/10/How-NICE-Interaction-Analytics-drives-deeper-patient-insights.jpg\"}],[\"$\",\"meta\",\"15\",{\"name\":\"next-size-adjust\"}]]\n11:null\n1e:T1287,"])</script><script>self.__next_f.push([1,"{\"@context\":\"https://schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https://www.nice.com/blog/how-nice-interaction-analytics-drives-deeper-patient-insights#article\",\"isPartOf\":{\"@id\":\"https://www.nice.com/blog/how-nice-interaction-analytics-drives-deeper-patient-insights\"},\"author\":{\"name\":\"Gerald Rodillo\",\"@id\":\"https://www.nice.com/#/schema/person/425e4e0644450b931c10778b99a3d9a5\"},\"headline\":\"How NICE Interaction Analytics drives deeper patient insights\",\"datePublished\":\"2024-11-20T17:27:57+00:00\",\"dateModified\":\"2024-11-22T13:02:48+00:00\",\"mainEntityOfPage\":{\"@id\":\"https://www.nice.com/blog/how-nice-interaction-analytics-drives-deeper-patient-insights\"},\"wordCount\":685,\"publisher\":{\"@id\":\"https://www.nice.com/#organization\"},\"image\":{\"@id\":\"https://www.nice.com/blog/how-nice-interaction-analytics-drives-deeper-patient-insights#primaryimage\"},\"thumbnailUrl\":\"https://resources.nice.com/wp-content/uploads/2024/10/How-NICE-Interaction-Analytics-drives-deeper-patient-insights.jpg\",\"articleSection\":[\"Analytics\",\"Customer Experience\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https://www.nice.com/blog/how-nice-interaction-analytics-drives-deeper-patient-insights\",\"url\":\"https://www.nice.com/blog/how-nice-interaction-analytics-drives-deeper-patient-insights\",\"name\":\"How NICE Interaction Analytics drives deeper patient insights | NICE\",\"isPartOf\":{\"@id\":\"https://www.nice.com/#website\"},\"primaryImageOfPage\":{\"@id\":\"https://www.nice.com/blog/how-nice-interaction-analytics-drives-deeper-patient-insights#primaryimage\"},\"image\":{\"@id\":\"https://www.nice.com/blog/how-nice-interaction-analytics-drives-deeper-patient-insights#primaryimage\"},\"thumbnailUrl\":\"https://resources.nice.com/wp-content/uploads/2024/10/How-NICE-Interaction-Analytics-drives-deeper-patient-insights.jpg\",\"datePublished\":\"2024-11-20T17:27:57+00:00\",\"dateModified\":\"2024-11-22T13:02:48+00:00\",\"description\":\"Learn more about how IC24 realized significant improvements to operational efficiency and patient care using NICE Interaction Analytics.\",\"breadcrumb\":{\"@id\":\"https://www.nice.com/blog/how-nice-interaction-analytics-drives-deeper-patient-insights#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https://www.nice.com/blog/how-nice-interaction-analytics-drives-deeper-patient-insights\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https://www.nice.com/blog/how-nice-interaction-analytics-drives-deeper-patient-insights#primaryimage\",\"url\":\"https://resources.nice.com/wp-content/uploads/2024/10/How-NICE-Interaction-Analytics-drives-deeper-patient-insights.jpg\",\"contentUrl\":\"https://resources.nice.com/wp-content/uploads/2024/10/How-NICE-Interaction-Analytics-drives-deeper-patient-insights.jpg\",\"width\":1200,\"height\":628,\"caption\":\"How NICE Interaction Analytics drives deeper patient insights\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https://www.nice.com/blog/how-nice-interaction-analytics-drives-deeper-patient-insights#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https://www.nice.com/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How NICE Interaction Analytics drives deeper patient insights\"}]},{\"@type\":\"WebSite\",\"@id\":\"https://www.nice.com/#website\",\"url\":\"https://www.nice.com/\",\"name\":\"NICE\",\"description\":\"\",\"publisher\":{\"@id\":\"https://www.nice.com/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https://www.nice.com/search?q={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https://www.nice.com/#organization\",\"name\":\"NICE\",\"url\":\"https://www.nice.com/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https://www.nice.com/#/schema/logo/image/\",\"url\":\"https://resources.nice.com/wp-content/uploads/2024/04/nice-web-logo.webp\",\"contentUrl\":\"https://resources.nice.com/wp-content/uploads/2024/04/nice-web-logo.webp\",\"width\":398,\"height\":158,\"caption\":\"NICE\"},\"image\":{\"@id\":\"https://www.nice.com/#/schema/logo/image/\"},\"sameAs\":[\"https://www.facebook.com/OfficialNICELtd/\",\"https://x.com/NICELtd\",\"https://www.linkedin.com/company/nice-systems/\",\"https://www.youtube.com/channel/UC4tmsS3fAVLp1Ue0DF-EauA\"]},{\"@type\":\"Person\",\"@id\":\"https://www.nice.com/#/schema/person/425e4e0644450b931c10778b99a3d9a5\",\"name\":\"Gerald Rodillo\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https://www.nice.com/#/schema/person/image/\",\"url\":\"https://secure.gravatar.com/avatar/665359aeea606c0a74ab38e7d6e63853?s=96\u0026d=mm\u0026r=g\",\"contentUrl\":\"https://secure.gravatar.com/avatar/665359aeea606c0a74ab38e7d6e63853?s=96\u0026d=mm\u0026r=g\",\"caption\":\"Gerald Rodillo\"}}]}"])</script><script>self.__next_f.push([1,"12:[\"$L1c\",[\"$\",\"$L1d\",null,{\"schema\":\"$1e\"}],[\"$\",\"$L1f\",null,{\"inlineScripts\":null,\"bodyTags\":null,\"externalScripts\":null}],[[\"$\",\"$L20\",\"05d092f7-48ea-4501-841b-13d384f8789b\",{\"componentName\":\"nice/blog-article-wrapper\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/nice/BlogArticleWrapper\"]}],\"$L23\"]}]}]]]\n"])</script><script>self.__next_f.push([1,"24:I[10912,[\"8173\",\"static/chunks/8173-1308e4bb4b0b329d.js\",\"8685\",\"static/chunks/8685-e7ad21b3f50a605f.js\",\"1184\",\"static/chunks/1184-266a94d248bc92cc.js\",\"5223\",\"static/chunks/5223-dce34bb07fa6d0be.js\",\"8626\",\"static/chunks/8626-c8142381241abb9c.js\",\"3761\",\"static/chunks/3761-43192240453fb876.js\",\"1367\",\"static/chunks/1367-23655c85ebcefc78.js\",\"8695\",\"static/chunks/8695-b6e05a76e3b2011f.js\",\"8265\",\"static/chunks/8265-57ef6205b9a944e1.js\",\"8835\",\"static/chunks/app/%5Blocale%5D/(main)/blog/%5B...slug%5D/page-5afc2c13016d4770.js\"],\"BailoutToCSR\"]\n25:I[36052,[\"8173\",\"static/chunks/8173-1308e4bb4b0b329d.js\",\"8685\",\"static/chunks/8685-e7ad21b3f50a605f.js\",\"1184\",\"static/chunks/1184-266a94d248bc92cc.js\",\"5223\",\"static/chunks/5223-dce34bb07fa6d0be.js\",\"8626\",\"static/chunks/8626-c8142381241abb9c.js\",\"3761\",\"static/chunks/3761-43192240453fb876.js\",\"1367\",\"static/chunks/1367-23655c85ebcefc78.js\",\"3481\",\"static/chunks/3481-2fbf402a96dc730e.js\",\"3667\",\"static/chunks/app/%5Blocale%5D/(main)/layout-04192518-711ea1aa117ad873.js\",\"2206\",\"static/chunks/app/%5Blocale%5D/(main)/layout-017397ff-513da7494e7ab087.js\"],\"default\"]\n27:I[84080,[\"8173\",\"static/chunks/8173-1308e4bb4b0b329d.js\",\"8685\",\"static/chunks/8685-e7ad21b3f50a605f.js\",\"1184\",\"static/chunks/1184-266a94d248bc92cc.js\",\"5223\",\"static/chunks/5223-dce34bb07fa6d0be.js\",\"8626\",\"static/chunks/8626-c8142381241abb9c.js\",\"3761\",\"static/chunks/3761-43192240453fb876.js\",\"1367\",\"static/chunks/1367-23655c85ebcefc78.js\",\"8695\",\"static/chunks/8695-b6e05a76e3b2011f.js\",\"8265\",\"static/chunks/8265-57ef6205b9a944e1.js\",\"8835\",\"static/chunks/app/%5Blocale%5D/(main)/blog/%5B...slug%5D/page-5afc2c13016d4770.js\"],\"\"]\n2e:I[98989,[\"8173\",\"static/chunks/8173-1308e4bb4b0b329d.js\",\"8685\",\"static/chunks/8685-e7ad21b3f50a605f.js\",\"1184\",\"static/chunks/1184-266a94d248bc92cc.js\",\"5223\",\"static/chunks/5223-dce34bb07fa6d0be.js\",\"8626\",\"static/chunks/8626-c8142381241abb9c.js\",\"3761\",\"static/chunks/3761-43192240453fb876.js\",\"1367\",\"static/chunks/1367-23655c85ebcefc78.js\",\"3481\",\"static/chunks/3481-2fbf402"])</script><script>self.__next_f.push([1,"a96dc730e.js\",\"3667\",\"static/chunks/app/%5Blocale%5D/(main)/layout-04192518-711ea1aa117ad873.js\",\"2206\",\"static/chunks/app/%5Blocale%5D/(main)/layout-017397ff-513da7494e7ab087.js\"],\"default\"]\n2f:I[49202,[\"8173\",\"static/chunks/8173-1308e4bb4b0b329d.js\",\"8685\",\"static/chunks/8685-e7ad21b3f50a605f.js\",\"1184\",\"static/chunks/1184-266a94d248bc92cc.js\",\"5223\",\"static/chunks/5223-dce34bb07fa6d0be.js\",\"8626\",\"static/chunks/8626-c8142381241abb9c.js\",\"3761\",\"static/chunks/3761-43192240453fb876.js\",\"1367\",\"static/chunks/1367-23655c85ebcefc78.js\",\"3481\",\"static/chunks/3481-2fbf402a96dc730e.js\",\"3667\",\"static/chunks/app/%5Blocale%5D/(main)/layout-04192518-711ea1aa117ad873.js\",\"2206\",\"static/chunks/app/%5Blocale%5D/(main)/layout-017397ff-513da7494e7ab087.js\"],\"default\"]\n1c:null\n26:T699,\n @media (max-width: 768px) {\n .home .page-hero-slider{\n height: 458px;\n }\n .home .page-hero-slider .page-hero{\n height: 458px;\n min-height: 458px;\n }\n .home .latest-news{\n height: 607px;\n }\n .home .featured-logos-carousel{\n height: 50px;\n }\n .home .customer-stories-video{\n height: 766px;\n }\n .home .video-section{\n height: 300px;\n }\n }\n .home .open-html:after{\n content: '';\n height: 5px;\n display: block;\n background-color: red;\n background-image: linear-gradient(-90deg, #ff3e39, #fc2566, #8531e4, #1000fe, #05fcff);\n }\n .home .page-hero-slider{\n min-height: 400px;\n }\n @media(min-width: 1025px){\n .home .page-hero-slider{\n min-height: 600px;\n }\n }\n \n section.contact-us{\n min-height: 506px;\n }\n \n section.contact-us \u003e div \u003e d"])</script><script>self.__next_f.push([1,"iv:last-child{\n min-height: 406px;\n }\n \n .be-ix-link-block{\n min-height: 57px;\n }\n @media (max-width: 768px) {\n section.contact-us \u003e div \u003e div:last-child{\n min-height: 681px;\n }\n \n .be-ix-link-block{\n min-height: 107px;\n }\n }\n 28:T55b,\n document.addEventListener('click', function (event) {\n let target = event.target;\n \n if (!target.hasAttribute('href')) target = target.closest('a');\n\n if (target \u0026\u0026 target.tagName === 'A') { \n const href = target.getAttribute('href');\n let currentPath = window.location.pathname.replace(/\\/$/, '') + window.location.search;\n\n if(href === '#') {\n event.preventDefault();\n return;\n }\n\n if (href.startsWith('#') || href.startsWith(currentPath + '#') || href.startsWith(currentPath + '/#')) {\n event.preventDefault();\n \n const targetId = href.startsWith('#') ? href.substring(1) : href.split('#')[1];\n const targetElement = document.getElementById(targetId);\n \n if (targetElement) {\n const targetPosition = targetElement.getBoundingClientRect().top + window.scrollY - 120;\n \n window.scrollTo({\n top: targetPosition,\n behavior: 'smooth',\n });\n } else {\n console.log('Target element not found.');\n }\n }\n }\n });\n 29:T402d,"])</script><script>self.__next_f.push([1,"const currentTimeUTC = new Date();\r\nconst currentHourUTC = currentTimeUTC.getUTCHours();\r\nconst currentMinuteUTC = currentTimeUTC.getUTCMinutes();\r\nif (currentHourUTC \u003e= 9 \u0026\u0026 currentHourUTC \u003c 16) {\r\n (function (n, u) {\r\n (window.CXoneDfo = n),\r\n (window[n] =\r\n window[n] ||\r\n function () {\r\n (window[n].q = window[n].q || []).push(arguments);\r\n }),\r\n (window[n].u = u),\r\n (e = document.createElement(\"script\")),\r\n (e.type = \"module\"),\r\n (e.src = u + \"?\" + Math.round(Date.now() / 1e3 / 3600)),\r\n document.head.appendChild(e);\r\n })(\r\n \"cxone\",\r\n \"https://web-modules-de-na1.niceincontact.com/loader/1/loader.js\"\r\n );\r\n cxone(\"init\", \"3000\");\r\n cxone(\"guide\", \"init\", \"0e64b2c2-0167-40ce-a74a-73630f5e4466\");\r\n console.log(\"Z1\");\r\n} else if (currentHourUTC \u003e= 16 || currentHourUTC \u003c 0) {\r\n (function (n, u) {\r\n (window.CXoneDfo = n),\r\n (window[n] =\r\n window[n] ||\r\n function () {\r\n (window[n].q = window[n].q || []).push(arguments);\r\n }),\r\n (window[n].u = u),\r\n (e = document.createElement(\"script\")),\r\n (e.type = \"module\"),\r\n (e.src = u + \"?\" + Math.round(Date.now() / 1e3 / 3600)),\r\n document.head.appendChild(e);\r\n })(\r\n \"cxone\",\r\n \"https://web-modules-de-na1.niceincontact.com/loader/1/loader.js\"\r\n );\r\n cxone(\"init\", \"3000\");\r\n cxone(\"guide\", \"init\", \"0e64b2c2-0167-40ce-a74a-73630f5e4466\");\r\n console.log(\"Z2\");\r\n} else {\r\n (function (n, u) {\r\n (window.CXoneDfo = n),\r\n (window[n] =\r\n window[n] ||\r\n function () {\r\n (window[n].q = window[n].q || []).push(arguments);\r\n }),\r\n (window[n].u = u),\r\n (e = document.createElement(\"script\")),\r\n (e.type = \"module\"),\r\n (e.src = u + \"?\" + Math.round(Date.now() / 1e3 / 3600)),\r\n document.head.appendChild(e);\r\n })(\r\n \"cxone\",\r\n \"https://web-modules-de-au1.niceincontact.com/loader/1/loader.js\"\r\n );\r\n cxone(\"init\", \"1415\");\r\n cxone(\"guide\", \"init\", \"0767b89a-4205-457f-80a2-b94ed58f5411\");\r\n console.log(\"Z3\");\r\n}\r\nconsole.log(\"Chat 014\");\r\ncxone(\r\n \"guide\",\r\n \"setCustomCss\",\r\n '[data-selector=\"GUIDE_CHANNEL_ICON\"] {border-radius: 0 !important;} #cxone-guide-container \u003e div \u003e div \u003e div \u003e div \u003e section.header \u003e h2 { text-align: left !important; background-image: url(data:image/svg+xml;base64,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); background-position: 20px !important; background-repeat: no-repeat !important; background-size: 7% !important; height: 55%; font-size: 1.3em !important; font-weight: 500 !important; } #cxone-guide-container {font-family: \"Open Sans\", sans-serif !important;} #cxone-guide-container .field-label \u003e label { font-weight: 500 !important; font-size: 1.1em !important; } [data-selector=\"BEGIN_CHAT\"] { color: #fff !important; } .entrypoint { bottom: 15px !important; } [data-selector=\"GUIDE_CHANNEL_BUTTON\"] \u003e .icon { height: 45px !important; width: 45px !important; } .pcontainer { height: 600px !important; width: 370px !important; } #cxone-guide-container .title { padding-left: 3.5em !important; padding-top: 0.2em !important; } #cxone-guide-container .pcontainer .header { height: 9% !important; } #cxone-guide-container input { color: #616161 !important; font-size: 1em !important; } #cxone-guide-container label { font-weight: 700 !important; font-size: 1.1em !important;} [data-selector=\"GUIDE_CHANNEL_BUTTON\"] \u003e img { display: none !important; } #cxone-guide-container div.entrypoint \u003e button:active, #cxone-guide-container div.entrypoint \u003e button:focus { outline-style: none !important; } #cxone-guide-container \u003e div \u003e div.offerContainer \u003e div { border-top-left-radius: 0.9em; border-top-right-radius: 0.9em; } #cxone-guide-container .content.svelte-1d1xtuc .content-text { font-size: 1em !important; } .offerPopupView \u003e .header { height: 35px !important; border-top-right-radius: 12px !important; border-top-left-radius: 12px !important; } .offerContainer { right: 5% !important; bottom: 7% !important; } #cxone-guide-container .icon { background-color: #000 !important; } [data-selector=\"GUIDE_CHANNEL_CLOSE_BUTTON\"] { bottom: 20px !important; width: 45px !important; height: 45px !important; background-color: #000 !important; } div.pcontainer.position-right { bottom: 70px !important; } .be-frame-default { bottom: 70px !important } #cxone-guide-container .offerContainer { right: 13px !important; bottom: 20px !important; border-radius: 12px !important; } .offerPopupView { border-radius: 14px !important; } #be-frame.be-frame-mobile { height: 100% !important; width: 100% !important; top: 0 !important;} .pcontainer.position-right.full-screen { width: 100% !important; height: 100% !important; } #cxone-guide-container .precontact-header-icon { display: none !important; } #cxone-guide-container .title { background-image: url(data:image/svg+xml;base64,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) !important; background-repeat: no-repeat !important; background-position: 20px !important; background-position: 20px 5px !important; background-size: 8% !important; height: 40px; } #cxone-guide-container .title::before { content: \"CXone Mpower Autopilot\"; font-size: 1.2em; margin-left: -30%; position: relative; top: 6%; } #cxone-guide-container .precontact-survey-label { font-weight: 400 !important; margin-bottom: 3%; } #be-frame.be-frame-default { border-radius: 12px !important; } #cxone-guide-container span.error { margin-top: 1em !important;} @media (max-width: 1600px) { .pcontainer { height: 88% !important; } #cxone-guide-container .title::before { margin-left: -20% !important; } } .offerPopupView .content-text { font-size: 1.05em !important;} [data-selector=\"OFFER_HEADER\"] { font-size: 1.1em !important;} [data-selector=\"OFFER_BUTTON_1\"] { font-size: 1.05em !important;}.checkbox-container {display: flex !important; align-items: center !important; text-align: left !important;}.checkbox-container input[type=\"checkbox\"] { width: 14px !important; height: 14px !important; margin-top: 20px !important;}}.checkbox-container label {font-size: 14px !important;}.privacy-policy-text{text-align: left !important;font-size: 12px !important; margin-top: 5px !important;}'\r\n);\r\nif (\r\n window.localStorage.sentFieldsTime \u0026\u0026\r\n localStorage.sentFieldsTime -\r\n parseFloat(\r\n new Date(\r\n new Date().getTime() +\r\n new Date().getTimezoneOffset() * 60000 +\r\n 3600000 * -5\r\n )\r\n .toString()\r\n .split(\" \")[4]\r\n .replace(\":\", \".\")\r\n ) \u003e=\r\n 0.3\r\n) {\r\n window.localStorage.sentFieldsTime = parseFloat(\r\n new Date(\r\n new Date().getTime() +\r\n new Date().getTimezoneOffset() * 60000 +\r\n 3600000 * -5\r\n )\r\n .toString()\r\n .split(\" \")[4]\r\n .replace(\":\", \".\")\r\n );\r\n window.localStorage.removeItem(\"entry_page\");\r\n window.localStorage.removeItem(\"paramsSent\");\r\n} else if (window.localStorage.sentFieldsTime) {\r\n} else {\r\n window.localStorage.sentFieldsTime = parseFloat(\r\n new Date(\r\n new Date().getTime() +\r\n new Date().getTimezoneOffset() * 60000 +\r\n 3600000 * -5\r\n )\r\n .toString()\r\n .split(\" \")[4]\r\n .replace(\":\", \".\")\r\n );\r\n}\r\nvar currentURL = window.location.href;\r\nvar currentPath = window.location.pathname;\r\nvar urlParams = new URLSearchParams(window.location.search);\r\nif (!window.localStorage.entry_page) {\r\n cxone(\"chat\", \"setCaseCustomField\", \"entrypage\", currentURL);\r\n window.localStorage.setItem(\"entry_page\", \"true\");\r\n}\r\nif (document.referrer) {\r\n cxone(\"chat\", \"setCaseCustomField\", \"referrerurl\", document.referrer);\r\n}\r\nif (window.localStorage.paramsSent) {\r\n} else {\r\n if (\r\n urlParams.get(\"utm_source\") ||\r\n urlParams.get(\"utm_medium\") ||\r\n urlParams.get(\"utm_content\") ||\r\n urlParams.get(\"utm_campaign\") ||\r\n urlParams.get(\"utm_keyword\")\r\n ) {\r\n if (urlParams.get(\"utm_source\")) {\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"utmsource\",\r\n urlParams.get(\"utm_source\").toString()\r\n );\r\n }\r\n if (urlParams.get(\"utm_medium\")) {\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"utmmedium\",\r\n urlParams.get(\"utm_medium\").toString()\r\n );\r\n }\r\n if (urlParams.get(\"utm_content\")) {\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"utmcontent\",\r\n urlParams.get(\"utm_content\").toString()\r\n );\r\n }\r\n if (urlParams.get(\"utm_campaign\")) {\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"utmcampaign\",\r\n urlParams.get(\"utm_campaign\").toString()\r\n );\r\n }\r\n if (urlParams.get(\"utm_keyword\")) {\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"utmkeyword\",\r\n urlParams.get(\"utm_keyword\").toString()\r\n );\r\n }\r\n window.localStorage.setItem(\"paramsSent\", \"true\");\r\n } else {\r\n urlParams = new URLSearchParams(document.referrer);\r\n if (\r\n urlParams.get(\"utm_source\") ||\r\n urlParams.get(\"utm_medium\") ||\r\n urlParams.get(\"utm_content\") ||\r\n urlParams.get(\"utm_campaign\") ||\r\n urlParams.get(\"utm_keyword\")\r\n ) {\r\n if (urlParams.get(\"utm_source\")) {\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"utmsource\",\r\n urlParams.get(\"utm_source\").toString()\r\n );\r\n }\r\n if (urlParams.get(\"utm_medium\")) {\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"utmmedium\",\r\n urlParams.get(\"utm_medium\").toString()\r\n );\r\n }\r\n if (urlParams.get(\"utm_content\")) {\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"utmcontent\",\r\n urlParams.get(\"utm_content\").toString()\r\n );\r\n }\r\n if (urlParams.get(\"utm_campaign\")) {\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"utmcampaign\",\r\n urlParams.get(\"utm_campaign\").toString()\r\n );\r\n }\r\n if (urlParams.get(\"utm_keyword\")) {\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"utmkeyword\",\r\n urlParams.get(\"utm_keyword\").toString()\r\n );\r\n }\r\n window.localStorage.setItem(\"paramsSent\", \"true\");\r\n } else {\r\n }\r\n }\r\n}\r\ncxone(\"chat\", \"onPushUpdate\", [\"CaseCreated\"], function () {\r\n cxone(\"chat\", \"setCaseCustomField\", \"chatinitiatedpage\", currentURL);\r\n gtag(\"event\", \"cxone_chat_event\", {\r\n chat_full_url: currentURL,\r\n chat_page_path: currentPath,\r\n status: \"form_submitted\",\r\n });\r\n});\r\nwindow.addEventListener(\"pcqDisplayed\", function (e) {\r\n addCheckboxesToForm();\r\n validateBeforeBegin();\r\n gtag(\"event\", \"cxone_chat_event\", {\r\n chat_full_url: currentURL,\r\n chat_page_path: currentPath,\r\n status: \"chat_opened\",\r\n });\r\n});\r\ncxone(\r\n \"chat\",\r\n \"onPushUpdate\",\r\n [\"CaseStatusChanged\"],\r\n function (pushUpdatePayload) {\r\n if (\r\n typeof pushUpdatePayload === \"undefined\" ||\r\n typeof pushUpdatePayload.data === \"undefined\"\r\n ) {\r\n return;\r\n }\r\n var status = pushUpdatePayload.data.case.status;\r\n if (typeof status === \"undefined\") {\r\n return;\r\n }\r\n if (status === \"resolved\") {\r\n }\r\n if (status === \"closed\") {\r\n if (\r\n urlParams.get(\"utm_source\") ||\r\n urlParams.get(\"utm_medium\") ||\r\n urlParams.get(\"utm_content\") ||\r\n urlParams.get(\"utm_campaign\") ||\r\n urlParams.get(\"utm_keyword\")\r\n ) {\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"utmsource\",\r\n urlParams.get(\"utm_source\")\r\n );\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"utmmedium\",\r\n urlParams.get(\"utm_medium\")\r\n );\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"utmcontent\",\r\n urlParams.get(\"utm_content\")\r\n );\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"utmcampaign\",\r\n urlParams.get(\"utm_campaign\")\r\n );\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"utmkeyword\",\r\n urlParams.get(\"utm_keyword\")\r\n );\r\n window.localStorage.setItem(\"paramsSent\", \"true\");\r\n }\r\n cxone(\"chat\", \"setCaseCustomField\", \"entrypage\", currentURL);\r\n gtag(\"event\", \"cxone_chat_event\", {\r\n chat_full_url: currentURL,\r\n chat_page_path: currentPath,\r\n status: \"closed\",\r\n });\r\n window.localStorage.setItem(\"entry_page\", \"true\");\r\n if (document.referrer) {\r\n cxone(\"chat\", \"setCaseCustomField\", \"referrerurl\", document.referrer);\r\n }\r\n window.localStorage.removeItem(\"entry_page\");\r\n window.localStorage.removeItem(\"paramsSent\");\r\n } else if (status === \"open\") {\r\n cxone(\"chat\", \"setCaseCustomField\", \"chatescalated\", currentPage);\r\n }\r\n }\r\n);\r\n\r\n// function to add checkboxes to the form\r\nfunction addCheckboxesToForm() {\r\n widget = document.querySelector('[data-selector=\"PRECONTACT_SURVEY\"]');\r\n if (!widget) return;\r\n\r\n const companyname = document.querySelector('[name=\"company\"]');\r\n if (!companyname) return;\r\n\r\n if (document.getElementById(\"opt-in-verbiage\")) return;\r\n\r\n const companynameElement =\r\n document.querySelector('[name=\"company\"]').parentNode.parentNode;\r\n if (!companynameElement) return;\r\n\r\n const checkboxes = [{ id: \"opt-in-verbiage\", label: \"Opt-In Verbiage\" }];\r\n\r\n checkboxes.forEach((checkbox) =\u003e {\r\n const div = document.createElement(\"div\");\r\n div.className = \"checkbox-container\"; // Add a class for styling\r\n\r\n const input = document.createElement(\"input\");\r\n input.type = \"checkbox\";\r\n input.id = checkbox.id;\r\n input.name = checkbox.id;\r\n input.checked = true;\r\n\r\n div.appendChild(input);\r\n\r\n const privacyPolicy = document.createElement(\"div\");\r\n privacyPolicy.innerHTML = `\u003cb\u003eWant to stay connected?\u003c/b\u003e Check this box to confirm your consent for us to use your contact details to provide news and updates from NICE. You may withdraw your consent at any time. For additional information about NICE’s privacy practices, please visit our \u003ca href=\"https://www.nice.com/privacy-statement/\" target=\"_blank\"\u003ePrivacy Policy\u003c/a\u003e.`;\r\n privacyPolicy.className = \"privacy-policy-text\";\r\n\r\n companynameElement.appendChild(div);\r\n companynameElement.appendChild(privacyPolicy);\r\n validateBeforeBegin();\r\n });\r\n}\r\n\r\n// function to validate the form before chat begins\r\nfunction validateBeforeBegin() {\r\n const submitBtn = document.querySelector(\r\n '[data-selector=\"BEGIN_CHAT\"]'\r\n );\r\n if (submitBtn) {\r\n submitBtn.addEventListener(\"click\", chekckValidation);\r\n }\r\n}\r\n\r\n// function to check if the checkbox is checked\r\nfunction chekckValidation() {\r\n const optin = document.getElementById(\"opt-in-verbiage\");\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"optsin\",\r\n optin.checked ? \"true\" : \"false\"\r\n );\r\n}"])</script><script>self.__next_f.push([1,"2a:T2741,"])</script><script>self.__next_f.push([1,"if (window.BEJSSDKObserver === undefined) {\r\n (function(BEJSSDKObserver, $, undefined) {\r\n var observer = void 0;\r\n var listeners = [];\r\n var readySet = [];\r\n var doc = window.document;\r\n var MutationObserver = window.MutationObserver || window.WebKitMutationObserver;\r\n\r\n function checkSelector(selector, fn, indexList) {\r\n var elements = doc.querySelectorAll(selector);\r\n /**\r\n issues on IE @see https://www.codesd.com/item/javascript-es6-not-a-function-error.html\r\n elements = Array.from(elements);\r\n\r\n */\r\n for (var i = 0, len = elements.length; i \u003c len; i++) {\r\n /* -1 means all instances */\r\n if (indexList != -1 \u0026\u0026 !(i in indexList)) {\r\n continue;\r\n }\r\n var element = elements[i];\r\n for (var j = 0; j \u003c readySet.length; j++) {\r\n if (readySet[j] == element.className || readySet[j] == element.id) {\r\n return;\r\n }\r\n }\r\n if (element.className) {\r\n readySet.push(element.className);\r\n }\r\n if (element.id) {\r\n readySet.push(element.id);\r\n }\r\n\r\n if (!element.ready || MutationObserver==null) {\r\n element.ready = true;\r\n fn.call(element, element);\r\n }\r\n }\r\n }\r\n\r\n function checkListeners() {\r\n listeners.forEach(function (listener) {\r\n return checkSelector(listener.selector, listener.fn, listener.indexList);\r\n });\r\n }\r\n\r\n function removeListener(selector, fn) {\r\n var i = listeners.length;\r\n while (i--) {\r\n var listener = listeners[i];\r\n if (listener.selector === selector \u0026\u0026 listener.fn === fn) {\r\n listeners.splice(i, 1);\r\n if (!listeners.length \u0026\u0026 observer) {\r\n observer.disconnect();\r\n observer = null;\r\n }\r\n }\r\n }\r\n }\r\n\r\n/**\r\n * Fire event on first js selector\r\n * @param selector string to watch on\r\n * @param fn callback function\r\n * @param index_list can be undefined which means only first one\r\n * or -1 which means all\r\n * or a list of allowable indexes\r\n */\r\n BEJSSDKObserver.jsElementReady = function(selector, fn, index_list) {\r\n if (index_list === undefined) {\r\n index_list = [];\r\n index_list.push(0);\r\n }\r\n\r\n if (MutationObserver != null) {\r\n if (!observer) {\r\n observer = new MutationObserver(checkListeners);\r\n observer.observe(doc.documentElement, {\r\n childList: true,\r\n subtree: true\r\n });\r\n }\r\n listeners.push({ selector: selector, fn: fn, indexList: index_list });\r\n } else {\r\n /* \u003c= IE8 */\r\n if (!document.addEventListener) {\r\n /* log(\"\u003c=IE8 attachEvent assignment\"); */\r\n document.addEventListener = document.attachEvent;\r\n }\r\n document.addEventListener(\"DOMContentLoaded\", function(event) {\r\n var elements = doc.querySelectorAll(selector);\r\n for (var i = 0, len = elements.length; i \u003c len; i++) {\r\n /* -1 means all instances */\r\n if (index_list != -1 \u0026\u0026 !(i in index_list)) {\r\n continue;\r\n }\r\n var element = elements[i];\r\n element.ready = true;\r\n fn.call(element, element);\r\n }\r\n });\r\n }\r\n\r\n checkSelector(selector, fn, index_list);\r\n return function () {\r\n return removeListener(selector, fn);\r\n };\r\n};\r\n}(window.BEJSSDKObserver = window.BEJSSDKObserver || {}));\r\n}\r\nvar jsElementReady = window.BEJSSDKObserver.jsElementReady;\r\n\r\nif (window.BELinkBlockGenerator === undefined) {\r\n (function(BELinkBlockGenerator, $, undefined) {\r\n BELinkBlockGenerator.MAXIMUM_HEADLINE_LENGTH = 100;\r\n BELinkBlockGenerator.MAXIMUM_DESC_LENGTH = 200;\r\n\r\n BELinkBlockGenerator.IND_LINK_BLOCK_TYPE_URL_TYPE = 0;\r\n BELinkBlockGenerator.IND_LINK_BLOCK_TYPE_HEADLINE_TYPE = 1;\r\n BELinkBlockGenerator.IND_LINK_BLOCK_TYPE_DESCRIPTION_TYPE = 2;\r\n BELinkBlockGenerator.IND_LINK_BLOCK_TYPE_IMAGE_TYPE = 3;\r\n\r\n BELinkBlockGenerator.REPLACEMENT_STRATEGY_OVERWRITE = 0;\r\n BELinkBlockGenerator.REPLACEMENT_STRATEGY_POST_APPEND_ELEMENT = 1;\r\n BELinkBlockGenerator.REPLACEMENT_STRATEGY_PRE_APPEND_ELEMENT = 2;\r\n BELinkBlockGenerator.REPLACEMENT_STRATEGY_PRE_APPEND_PARENT = 3;\r\n\r\n BELinkBlockGenerator.setMaximumHeadlineLength = function(length) {\r\n BELinkBlockGenerator.MAXIMUM_HEADLINE_LENGTH = length;\r\n };\r\n\r\n BELinkBlockGenerator.setMaximumDescriptionLength = function(length) {\r\n BELinkBlockGenerator.MAXIMUM_DESC_LENGTH = length;\r\n };\r\n\r\n BELinkBlockGenerator.generateIndividualLinks = function(parentElement, linkStructure, link) {\r\n var link_level_element_tag = linkStructure[0];\r\n var link_level_element = document.createElement(link_level_element_tag);\r\n var link_attribute_dictionary = linkStructure[1];\r\n var allowable_elements = linkStructure[2];\r\n var children_link_structures = linkStructure[3];\r\n for (var link_attribute_key in link_attribute_dictionary) {\r\n link_level_element.setAttribute(link_attribute_key, link_attribute_dictionary[link_attribute_key]);\r\n }\r\n\r\n var added_something = false;\r\n if (allowable_elements.indexOf(BELinkBlockGenerator.IND_LINK_BLOCK_TYPE_URL_TYPE)\u003e=0) {\r\n link_level_element.setAttribute('href', link.url);\r\n added_something = true;\r\n }\r\n if (allowable_elements.indexOf(BELinkBlockGenerator.IND_LINK_BLOCK_TYPE_HEADLINE_TYPE)\u003e=0 \u0026\u0026 link.h1) {\r\n var headline_text = link.h1;\r\n if (headline_text.length \u003e BELinkBlockGenerator.MAXIMUM_HEADLINE_LENGTH) {\r\n headline_text = headline_text.substring(0, BELinkBlockGenerator.MAXIMUM_HEADLINE_LENGTH) + '...';\r\n }\r\n var text_node = document.createTextNode(headline_text);\r\n link_level_element.appendChild(text_node);\r\n added_something = true;\r\n }\r\n if (allowable_elements.indexOf(BELinkBlockGenerator.IND_LINK_BLOCK_TYPE_DESCRIPTION_TYPE)\u003e=0 \u0026\u0026 link.desc) {\r\n var desc_text = link.desc;\r\n if (desc_text.length \u003e BELinkBlockGenerator.MAXIMUM_DESC_LENGTH) {\r\n desc_text = desc_text.substring(0, BELinkBlockGenerator.MAXIMUM_DESC_LENGTH) + '...';\r\n }\r\n var text_node = document.createTextNode(desc_text);\r\n link_level_element.appendChild(text_node);\r\n added_something = true;\r\n }\r\n if (allowable_elements.indexOf(BELinkBlockGenerator.IND_LINK_BLOCK_TYPE_IMAGE_TYPE)\u003e=0 \u0026\u0026 link.image) {\r\n link_level_element.setAttribute('src', link.image);\r\n added_something = true;\r\n }\r\n/**\r\n don't emit for empty links, desc, headline, image\r\n except for parent structures where allowable_length=0\r\n */\r\n if (!added_something \u0026\u0026 allowable_elements.length != 0) {\r\n\r\n return;\r\n }\r\n /* go depth first */\r\n for (var childrenIndex=0; childrenIndex\u003cchildren_link_structures.length; childrenIndex++) {\r\n var childLinkStructure = children_link_structures[childrenIndex];\r\n BELinkBlockGenerator.generateIndividualLinks(link_level_element, childLinkStructure, link);\r\n }\r\n parentElement.appendChild(link_level_element);\r\n };\r\n\r\n BELinkBlockGenerator.insertLinkBlocks = function(targetElement, replacementStrategy, overallStructure, linkStructure, links,\r\n titleStructure) {\r\n if (targetElement == null) {\r\n return;\r\n }\r\n\r\n if (replacementStrategy == BELinkBlockGenerator.REPLACEMENT_STRATEGY_OVERWRITE) {\r\n while (targetElement.firstChild) {\r\n targetElement.removeChild(targetElement.firstChild);\r\n }\r\n }\r\n\r\n var previousElement = targetElement;\r\n for (var i=0;i\u003coverallStructure.length;i++) {\r\n var level_definition = overallStructure[i];\r\n var level_element_tag = level_definition[0];\r\n var level_element = document.createElement(level_element_tag);\r\n var attribute_dictionary = level_definition[1];\r\n for (var attribute_key in attribute_dictionary) {\r\n level_element.setAttribute(attribute_key, attribute_dictionary[attribute_key]);\r\n }\r\n\r\n /* need to place title structure */\r\n if (titleStructure \u0026\u0026 titleStructure[0] == i) {\r\n var title_element_tag = titleStructure[1];\r\n var title_element = document.createElement(title_element_tag);\r\n var title_attribute_dictionary = titleStructure[2];\r\n var title_text_content = titleStructure[3];\r\n for (var title_attribute_key in title_attribute_dictionary) {\r\n title_element.setAttribute(title_attribute_key, title_attribute_dictionary[title_attribute_key]);\r\n }\r\n\r\n var title_text_node = document.createTextNode(title_text_content);\r\n title_element.appendChild(title_text_node);\r\n\r\n\r\n level_element.appendChild(title_element);\r\n }\r\n\r\n /* last level place links */\r\n if (i == overallStructure.length-1) {\r\n for (var link_i=0; link_i \u003c links.length; link_i++) {\r\n var link = links[link_i];\r\n for (var linkStructureIndex=0;linkStructureIndex \u003c linkStructure.length; linkStructureIndex++) {\r\n BELinkBlockGenerator.generateIndividualLinks(level_element, linkStructure[linkStructureIndex], link)\r\n }\r\n }\r\n }\r\n\r\n /* first level child we need to check placement */\r\n if (previousElement == targetElement) {\r\n if (replacementStrategy == BELinkBlockGenerator.REPLACEMENT_STRATEGY_PRE_APPEND_ELEMENT) {\r\n /* 2 means insert right before */\r\n previousElement.insertBefore(level_element, targetElement.firstChild);\r\n } else if (replacementStrategy == BELinkBlockGenerator.REPLACEMENT_STRATEGY_PRE_APPEND_PARENT) {\r\n /* 3 means insert right before at parent level */\r\n var parentElement = previousElement.parentElement;\r\n parentElement.insertBefore(level_element, previousElement);\r\n } else {\r\n previousElement.appendChild(level_element);\r\n }\r\n } else {\r\n previousElement.appendChild(level_element);\r\n }\r\n previousElement = level_element;\r\n }\r\n };\r\n}(window.BELinkBlockGenerator = window.BELinkBlockGenerator || {}))\r\n};"])</script><script>self.__next_f.push([1,"2b:Tf55,"])</script><script>self.__next_f.push([1,"window._vwo_code || (function() {\r\nvar account_id=971610,\r\nversion=2.1,\r\nsettings_tolerance=2000,\r\nhide_element='body',\r\nhide_element_style = 'opacity:0 !important;filter:alpha(opacity=0) !important;background:none !important;transition:none !important;',\r\n/* DO NOT EDIT BELOW THIS LINE */\r\nf=false,w=window,d=document,v=d.querySelector('#vwoCode'),cK='_vwo_'+account_id+'_settings',cc={};try{var c=JSON.parse(localStorage.getItem('_vwo_'+account_id+'_config'));cc=c\u0026\u0026typeof c==='object'?c:{}}catch(e){}var stT=cc.stT==='session'?w.sessionStorage:w.localStorage;code={nonce:v\u0026\u0026v.nonce,use_existing_jquery:function(){return typeof use_existing_jquery!=='undefined'?use_existing_jquery:undefined},library_tolerance:function(){return typeof library_tolerance!=='undefined'?library_tolerance:undefined},settings_tolerance:function(){return cc.sT||settings_tolerance},hide_element_style:function(){return'{'+(cc.hES||hide_element_style)+'}'},hide_element:function(){if(performance.getEntriesByName('first-contentful-paint')[0]){return''}return typeof cc.hE==='string'?cc.hE:hide_element},getVersion:function(){return version},finish:function(e){if(!f){f=true;var t=d.getElementById('_vis_opt_path_hides');if(t)t.parentNode.removeChild(t);if(e)(new Image).src='https://dev.visualwebsiteoptimizer.com/ee.gif?a='+account_id+e}},finished:function(){return f},addScript:function(e){var t=d.createElement('script');t.type='text/javascript';if(e.src){t.src=e.src}else{t.text=e.text}v\u0026\u0026t.setAttribute('nonce',v.nonce);d.getElementsByTagName('head')[0].appendChild(t)},load:function(e,t){var n=this.getSettings(),i=d.createElement('script'),r=this;t=t||{};if(n){i.textContent=n;d.getElementsByTagName('head')[0].appendChild(i);if(!w.VWO||VWO.caE){stT.removeItem(cK);r.load(e)}}else{var o=new XMLHttpRequest;o.open('GET',e,true);o.withCredentials=!t.dSC;o.responseType=t.responseType||'text';o.onload=function(){if(t.onloadCb){return t.onloadCb(o,e)}if(o.status===200||o.status===304){w._vwo_code.addScript({text:o.responseText})}else{w._vwo_code.finish('\u0026e=loading_failure:'+e)}};o.onerror=function(){if(t.onerrorCb){return t.onerrorCb(e)}w._vwo_code.finish('\u0026e=loading_failure:'+e)};o.send()}},getSettings:function(){try{var e=stT.getItem(cK);if(!e){return}e=JSON.parse(e);if(Date.now()\u003ee.e){stT.removeItem(cK);return}return e.s}catch(e){return}},init:function(){if(d.URL.indexOf('__vwo_disable__')\u003e-1)return;var e=this.settings_tolerance();w._vwo_settings_timer=setTimeout(function(){w._vwo_code.finish();stT.removeItem(cK)},e);var t;if(this.hide_element()!=='body'){t=d.createElement('style');var n=this.hide_element(),i=n?n+this.hide_element_style():'',r=d.getElementsByTagName('head')[0];t.setAttribute('id','_vis_opt_path_hides');v\u0026\u0026t.setAttribute('nonce',v.nonce);t.setAttribute('type','text/css');if(t.styleSheet)t.styleSheet.cssText=i;else t.appendChild(d.createTextNode(i));r.appendChild(t)}else{t=d.getElementsByTagName('head')[0];var i=d.createElement('div');i.style.cssText='z-index: 2147483647 !important;position: fixed !important;left: 0 !important;top: 0 !important;width: 100% !important;height: 100% !important;background: white !important;display: block !important;';i.setAttribute('id','_vis_opt_path_hides');i.classList.add('_vis_hide_layer');t.parentNode.insertBefore(i,t.nextSibling)}var o=window._vis_opt_url||d.URL,s='https://dev.visualwebsiteoptimizer.com/j.php?a='+account_id+'\u0026u='+encodeURIComponent(o)+'\u0026vn='+version;if(w.location.search.indexOf('_vwo_xhr')!==-1){this.addScript({src:s})}else{this.load(s+'\u0026x=true')}}};w._vwo_code=code;code.init();})();(function(){var i=window;function t(){if(i._vwo_code){var e=t.hidingStyle=document.getElementById('_vis_opt_path_hides')||t.hidingStyle;if(!i._vwo_code.finished()\u0026\u0026!_vwo_code.libExecuted\u0026\u0026(!i.VWO||!VWO.dNR)){if(!document.getElementById('_vis_opt_path_hides')){document.getElementsByTagName('head')[0].appendChild(e)}requestAnimationFrame(t)}}}t()})();\r\n\r\n"])</script><script>self.__next_f.push([1,"17:[\"$\",\"html\",null,{\"lang\":\"en\",\"className\":\"__variable_1b20dd __variable_e91cb1\",\"children\":[[\"$\",\"head\",null,{\"children\":[[\"$\",\"link\",null,{\"rel\":\"icon\",\"type\":\"image/x-icon\",\"href\":\"https://www.nice.com/favicon.ico\",\"sizes\":\"any\"}],[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[\"$\",\"$L24\",null,{\"reason\":\"next/dynamic\",\"children\":[\"$\",\"$L25\",null,{\"writeKey\":\"7b047c25-16d4-4f8a-8a41-4fe8a9451660\"}]}]}],[[\"$\",\"link\",null,{\"rel\":\"preload\",\"href\":\"https://www.googletagmanager.com/gtm.js?id=GTM-K5JWPS4\",\"as\":\"script\"}],[\"$\",\"link\",null,{\"rel\":\"dns-prefetch\",\"href\":\"https://www.googletagmanager.com/\"}]],[\"$\",\"meta\",null,{\"name\":\"google-site-verification\",\"content\":\"9jkh3HPiIStdr0dtSqu8BLKSd-yGQUd_uUeX_6zxVyE\"}],[\"$\",\"style\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"$26\"}}],false,[\"$\",\"$L27\",null,{\"id\":\"smooth-scroll\",\"strategy\":\"afterInteractive\",\"children\":\"$28\"}],[\"$\",\"$L27\",null,{\"id\":\"smooth-scroll-onload\",\"children\":\"\\n const hash = window.location.hash;\\n\\n if (hash) {\\n const targetId = hash.substring(1); // Remove '#' from the hash\\n const targetElement = document.getElementById(targetId);\\n\\n if (targetElement) {\\n const targetPosition = targetElement.getBoundingClientRect().top + window.scrollY - 120;\\n\\n window.scrollTo({\\n top: targetPosition,\\n behavior: 'smooth',\\n });\\n } else {\\n console.log('Target element not found on page load.');\\n }\\n }\\n \"}],[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"app/[locale]/(main)/layout.tsx -\u003e @/components/common/CustomScripts\"]}],[[[\"$\",\"$L27\",\"78c9f45a-4888-4f4e-8a1b-3ea7e0880676\",{\"id\":\"c87fb5f2-7ce7-43db-ae17-ba2397dacb3a\",\"strategy\":\"afterInteractive\",\"defer\":true,\"dangerouslySetInnerHTML\":{\"__html\":\"$29\"}}],[\"$\",\"$L27\",\"6a6d70b7-dba5-43ac-8956-221e07ab5e73\",{\"id\":\"1de9e003-3d61-4f44-a883-d5a391a9aeb6\",\"strategy\":\"afterInteractive\",\"defer\":true,\"dangerouslySetInnerHTML\":{\"__html\":\"(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':\\r\\nnew Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],\\r\\nj=d.createElement(s),dl=l!='dataLayer'?'\u0026l='+l:'';j.async=true;j.src=\\r\\n'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);\\r\\n})(window,document,'script','dataLayer','GTM-K5JWPS4');\"}}],[\"$\",\"$L27\",\"2989894a-a55f-4719-b908-a16d799cd751\",{\"id\":\"0cbc870f-9cb7-4d00-be1c-89f6ea55024b\",\"strategy\":\"afterInteractive\",\"defer\":true,\"dangerouslySetInnerHTML\":{\"__html\":\"function loadMunchkin(src, callback) {\\r\\n var script = document.createElement('script');\\r\\n script.src = src;\\r\\n script.onload = callback;\\r\\n script.onerror = function () {\\r\\n console.error('Error loading script:', src);\\r\\n };\\r\\n document.head.appendChild(script);\\r\\n}\\r\\nloadMunchkin('//munchkin.marketo.net/munchkin.js', function () {\\r\\n Munchkin.init('069-KVM-666');\\r\\n});\"}}],[\"$\",\"$L27\",\"eed0f0ee-14d8-4719-b626-b840fc652a2b\",{\"id\":\"e6560fc3-3c4c-4983-9da7-cfaa95908fdf\",\"strategy\":\"afterInteractive\",\"defer\":true,\"dangerouslySetInnerHTML\":{\"__html\":\"function loadScript(url, callback) {\\r\\n const script = document.createElement(\\\"script\\\");\\r\\n script.src = url;\\r\\n script.type = \\\"text/javascript\\\";\\r\\n script.onload = callback;\\r\\n document.body.appendChild(script); \\r\\n }\\r\\n console.log('Form Validation Run 1');\\r\\n \\r\\n function waitForForms2() {\\r\\n if (window.MktoForms2) { \\r\\n // forms2.min.js is loaded\\r\\n // Load scripts sequentially\\r\\n loadScript(\\\"https://get.nice.com/rs/069-KVM-666/images/byteplant-form-behaviors-v1.3.2.js?version=0\\\", () =\u003e {\\r\\n loadScript(\\\"https://get.nice.com/rs/069-KVM-666/images/nice-interesting-domains-v1.js\\\", () =\u003e {\\r\\n });\\r\\n }); \\r\\n } else {\\r\\n setTimeout(waitForForms2, 50); \\r\\n }\\r\\n }\\r\\n waitForForms2();\"}}],[\"$\",\"$L27\",\"f9d2b107-fbd6-4f4d-8f28-00bb88a8414a\",{\"id\":\"25d2c487-3f05-43c0-b00c-9b207dcf21c5\",\"strategy\":\"afterInteractive\",\"defer\":true,\"dangerouslySetInnerHTML\":{\"__html\":\"$2a\"}}],[\"$\",\"$L27\",\"87b2675e-5d9a-4703-a575-ed081e23f2b3\",{\"id\":\"e9c0f848-89e1-4ea0-8e06-f4d116153ac5\",\"strategy\":\"afterInteractive\",\"defer\":true,\"dangerouslySetInnerHTML\":{\"__html\":\"$2b\"}}]],[[\"$\",\"$L27\",\"3a259518-1fbf-470c-986e-e566ece04e7b\",{\"strategy\":\"afterInteractive\",\"defer\":true,\"data-account\":\"t07uql2rG4\",\"src\":\"https://cdn.userway.org/widget.js\"}],[\"$\",\"$L27\",\"3eb27e8f-cd05-4e65-8866-6d48de40a45b\",{\"strategy\":\"afterInteractive\",\"defer\":true,\"src\":\"https://cdn.bc0a.com/autopilot/f00000000091204/autopilot_sdk.js\"}]]]]}]]}],[\"$\",\"body\",null,{\"className\":\"font-beVietnam\",\"children\":[[[\"$\",\"noscript\",\"c69f2110-0b1a-437c-8f9e-6b99a789ab60\",{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003ciframe src=\\\"https://www.googletagmanager.com/ns.html?id=GTM-K5JWPS4\\\" height=\\\"0\\\" width=\\\"0\\\" style=\\\"display: none;visibility:hidden;\\\"\u003e\u003c/iframe\u003e\"}}]],\"$L2c\",[\"$\",\"main\",null,{\"children\":[\"$\",\"$L13\",null,{\"parallelRouterKey\":\"children\",\"segmentPath\":[\"children\",\"$14\",\"children\",\"(main)\",\"children\"],\"error\":\"$undefined\",\"errorStyles\":\"$undefined\",\"errorScripts\":\"$undefined\",\"template\":[\"$\",\"$L16\",null,{}],\"templateStyles\":\"$undefined\",\"templateScripts\":\"$undefined\",\"notFound\":\"$L2d\",\"notFoundStyles\":[]}]}],[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[\"$\",\"$L24\",null,{\"reason\":\"next/dynamic\",\"children\":[\"$\",\"$L2e\",null,{\"enablePromotionalPopup\":true,\"modalType\":[\"image\"],\"heading\":null,\"content\":null,\"ctaLink\":null,\"backgroundImage\":null,\"featuredImage\":null,\"featuredLogo\":null,\"logo\":null,\"singleImage\":{\"node\":{\"altText\":\"\",\"mediaDetails\":{\"height\":500,\"width\":500},\"sourceUrl\":\"https://resources.nice.com/wp-content/uploads/2025/02/500x500-option-2.jpg\",\"title\":\"500×500 option 2\"}},\"imageLink\":{\"target\":\"\",\"title\":\"AI Value Calculator\",\"url\":\"https://www.nice.com/ai-value-calculator\"}}]}]}],[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[\"$\",\"$L24\",null,{\"reason\":\"next/dynamic\",\"children\":[\"$\",\"$L2f\",null,{\"enableExitIntentPopup\":false,\"modalType\":[\"image\"],\"heading\":\"AUTOMATE YOUR CUSTOMER SERVICE WITH \u003cspan style=\\\"color: #23c9ff;\\\"\u003eA LEADER\u003c/span\u003e\",\"eimContent\":\"A \u003cstrong\u003e10X\u003c/strong\u003e Gartner® Magic Quadrant™ CCaaS Leader \u0026amp; Only Peer Insights Customers’ Choice 2024\",\"ctaLink\":{\"target\":\"\",\"title\":\"Get the reports\",\"url\":\"https://get.nice.com/gartnermq2024\"},\"eimBackgroundImage\":{\"node\":{\"altText\":\"\",\"mediaDetails\":{\"height\":300,\"width\":300},\"sourceUrl\":\"https://resources.nice.com/wp-content/uploads/2024/11/gartner_mq_bg_lp.webp\",\"title\":\"gartner_mq_bg_lp\"}},\"featuredImage\":{\"node\":{\"altText\":\"\",\"mediaDetails\":{\"height\":300,\"width\":291},\"sourceUrl\":\"https://resources.nice.com/wp-content/uploads/2024/11/mq_lp.webp\",\"title\":\"mq_lp\"}},\"featuredLogo\":{\"node\":{\"altText\":\"\",\"mediaDetails\":{\"height\":290,\"width\":744},\"sourceUrl\":\"https://resources.nice.com/wp-content/uploads/2024/10/gartner_logo_lp.png\",\"title\":\"gartner_logo_lp\"}},\"logo\":{\"node\":{\"altText\":\"\",\"mediaDetails\":{\"height\":72,\"width\":180},\"sourceUrl\":\"https://resources.nice.com/wp-content/uploads/2024/10/nice_logo.png\",\"title\":\"nice_logo\"}},\"singleImage\":{\"node\":{\"altText\":\"Interactions 2025\",\"mediaDetails\":{\"height\":498,\"width\":500},\"sourceUrl\":\"https://resources.nice.com/wp-content/uploads/2025/02/i2025-RTP-1_461b75.jpg\",\"title\":\"Interactions 2025\"}},\"imageLink\":{\"target\":\"\",\"title\":\"\",\"url\":\"https://www.nice.com/websites/interactions?popup=interactions2025\"}}]}]}],\"$L30\"]}]]}]\n"])</script><script>self.__next_f.push([1,"31:I[55080,[\"8173\",\"static/chunks/8173-1308e4bb4b0b329d.js\",\"8685\",\"static/chunks/8685-e7ad21b3f50a605f.js\",\"1184\",\"static/chunks/1184-266a94d248bc92cc.js\",\"5223\",\"static/chunks/5223-dce34bb07fa6d0be.js\",\"8626\",\"static/chunks/8626-c8142381241abb9c.js\",\"3761\",\"static/chunks/3761-43192240453fb876.js\",\"1367\",\"static/chunks/1367-23655c85ebcefc78.js\",\"8695\",\"static/chunks/8695-b6e05a76e3b2011f.js\",\"8265\",\"static/chunks/8265-57ef6205b9a944e1.js\",\"8835\",\"static/chunks/app/%5Blocale%5D/(main)/blog/%5B...slug%5D/page-5afc2c13016d4770.js\"],\"default\"]\n32:I[97201,[\"8173\",\"static/chunks/8173-1308e4bb4b0b329d.js\",\"8685\",\"static/chunks/8685-e7ad21b3f50a605f.js\",\"1184\",\"static/chunks/1184-266a94d248bc92cc.js\",\"5223\",\"static/chunks/5223-dce34bb07fa6d0be.js\",\"8626\",\"static/chunks/8626-c8142381241abb9c.js\",\"3761\",\"static/chunks/3761-43192240453fb876.js\",\"1367\",\"static/chunks/1367-23655c85ebcefc78.js\",\"8695\",\"static/chunks/8695-b6e05a76e3b2011f.js\",\"8265\",\"static/chunks/8265-57ef6205b9a944e1.js\",\"8835\",\"static/chunks/app/%5Blocale%5D/(main)/blog/%5B...slug%5D/page-5afc2c13016d4770.js\"],\"default\"]\n33:I[18222,[\"8173\",\"static/chunks/8173-1308e4bb4b0b329d.js\",\"8685\",\"static/chunks/8685-e7ad21b3f50a605f.js\",\"1184\",\"static/chunks/1184-266a94d248bc92cc.js\",\"5223\",\"static/chunks/5223-dce34bb07fa6d0be.js\",\"8626\",\"static/chunks/8626-c8142381241abb9c.js\",\"3761\",\"static/chunks/3761-43192240453fb876.js\",\"1367\",\"static/chunks/1367-23655c85ebcefc78.js\",\"8695\",\"static/chunks/8695-b6e05a76e3b2011f.js\",\"8265\",\"static/chunks/8265-57ef6205b9a944e1.js\",\"8835\",\"static/chunks/app/%5Blocale%5D/(main)/blog/%5B...slug%5D/page-5afc2c13016d4770.js\"],\"default\"]\n34:I[38173,[\"8173\",\"static/chunks/8173-1308e4bb4b0b329d.js\",\"8685\",\"static/chunks/8685-e7ad21b3f50a605f.js\",\"1184\",\"static/chunks/1184-266a94d248bc92cc.js\",\"5223\",\"static/chunks/5223-dce34bb07fa6d0be.js\",\"8626\",\"static/chunks/8626-c8142381241abb9c.js\",\"3761\",\"static/chunks/3761-43192240453fb876.js\",\"1367\",\"static/chunks/1367-23655c85ebcefc78.js\",\"8695\",\"static/chunks/8695-b6e05a76e3b2011f.js\",\"8265\",\"sta"])</script><script>self.__next_f.push([1,"tic/chunks/8265-57ef6205b9a944e1.js\",\"8835\",\"static/chunks/app/%5Blocale%5D/(main)/blog/%5B...slug%5D/page-5afc2c13016d4770.js\"],\"Image\"]\n35:\"$Sreact.fragment\"\n36:I[16946,[\"8173\",\"static/chunks/8173-1308e4bb4b0b329d.js\",\"8685\",\"static/chunks/8685-e7ad21b3f50a605f.js\",\"1184\",\"static/chunks/1184-266a94d248bc92cc.js\",\"5223\",\"static/chunks/5223-dce34bb07fa6d0be.js\",\"8626\",\"static/chunks/8626-c8142381241abb9c.js\",\"3761\",\"static/chunks/3761-43192240453fb876.js\",\"1367\",\"static/chunks/1367-23655c85ebcefc78.js\",\"3481\",\"static/chunks/3481-2fbf402a96dc730e.js\",\"3667\",\"static/chunks/app/%5Blocale%5D/(main)/layout-04192518-711ea1aa117ad873.js\",\"2206\",\"static/chunks/app/%5Blocale%5D/(main)/layout-017397ff-513da7494e7ab087.js\"],\"FooterMenu\"]\n37:I[231,[\"8173\",\"static/chunks/8173-1308e4bb4b0b329d.js\",\"8685\",\"static/chunks/8685-e7ad21b3f50a605f.js\",\"1184\",\"static/chunks/1184-266a94d248bc92cc.js\",\"5223\",\"static/chunks/5223-dce34bb07fa6d0be.js\",\"8626\",\"static/chunks/8626-c8142381241abb9c.js\",\"3761\",\"static/chunks/3761-43192240453fb876.js\",\"1367\",\"static/chunks/1367-23655c85ebcefc78.js\",\"8695\",\"static/chunks/8695-b6e05a76e3b2011f.js\",\"8265\",\"static/chunks/8265-57ef6205b9a944e1.js\",\"8835\",\"static/chunks/app/%5Blocale%5D/(main)/blog/%5B...slug%5D/page-5afc2c13016d4770.js\"],\"\"]\n38:I[82842,[\"8173\",\"static/chunks/8173-1308e4bb4b0b329d.js\",\"8685\",\"static/chunks/8685-e7ad21b3f50a605f.js\",\"1184\",\"static/chunks/1184-266a94d248bc92cc.js\",\"5223\",\"static/chunks/5223-dce34bb07fa6d0be.js\",\"8626\",\"static/chunks/8626-c8142381241abb9c.js\",\"3761\",\"static/chunks/3761-43192240453fb876.js\",\"1367\",\"static/chunks/1367-23655c85ebcefc78.js\",\"3481\",\"static/chunks/3481-2fbf402a96dc730e.js\",\"3667\",\"static/chunks/app/%5Blocale%5D/(main)/layout-04192518-711ea1aa117ad873.js\",\"2206\",\"static/chunks/app/%5Blocale%5D/(main)/layout-017397ff-513da7494e7ab087.js\"],\"CookieSetter\"]\n39:I[12454,[\"8173\",\"static/chunks/8173-1308e4bb4b0b329d.js\",\"8685\",\"static/chunks/8685-e7ad21b3f50a605f.js\",\"1184\",\"static/chunks/1184-266a94d248bc92cc.js\",\"5223\",\"static/chunks/5223-dce34bb07fa"])</script><script>self.__next_f.push([1,"6d0be.js\",\"8626\",\"static/chunks/8626-c8142381241abb9c.js\",\"3761\",\"static/chunks/3761-43192240453fb876.js\",\"1367\",\"static/chunks/1367-23655c85ebcefc78.js\",\"8695\",\"static/chunks/8695-b6e05a76e3b2011f.js\",\"8265\",\"static/chunks/8265-57ef6205b9a944e1.js\",\"8835\",\"static/chunks/app/%5Blocale%5D/(main)/blog/%5B...slug%5D/page-5afc2c13016d4770.js\"],\"default\"]\n3a:I[50657,[\"8173\",\"static/chunks/8173-1308e4bb4b0b329d.js\",\"8685\",\"static/chunks/8685-e7ad21b3f50a605f.js\",\"1184\",\"static/chunks/1184-266a94d248bc92cc.js\",\"5223\",\"static/chunks/5223-dce34bb07fa6d0be.js\",\"8626\",\"static/chunks/8626-c8142381241abb9c.js\",\"3761\",\"static/chunks/3761-43192240453fb876.js\",\"1367\",\"static/chunks/1367-23655c85ebcefc78.js\",\"8695\",\"static/chunks/8695-b6e05a76e3b2011f.js\",\"8265\",\"static/chunks/8265-57ef6205b9a944e1.js\",\"8835\",\"static/chunks/app/%5Blocale%5D/(main)/blog/%5B...slug%5D/page-5afc2c13016d4770.js\"],\"default\"]\n49:I[14914,[\"8173\",\"static/chunks/8173-1308e4bb4b0b329d.js\",\"8685\",\"static/chunks/8685-e7ad21b3f50a605f.js\",\"1184\",\"static/chunks/1184-266a94d248bc92cc.js\",\"5223\",\"static/chunks/5223-dce34bb07fa6d0be.js\",\"8626\",\"static/chunks/8626-c8142381241abb9c.js\",\"3761\",\"static/chunks/3761-43192240453fb876.js\",\"1367\",\"static/chunks/1367-23655c85ebcefc78.js\",\"8695\",\"static/chunks/8695-b6e05a76e3b2011f.js\",\"8265\",\"static/chunks/8265-57ef6205b9a944e1.js\",\"8835\",\"static/chunks/app/%5Blocale%5D/(main)/blog/%5B...slug%5D/page-5afc2c13016d4770.js\"],\"default\"]\n4a:I[65063,[\"8173\",\"static/chunks/8173-1308e4bb4b0b329d.js\",\"8685\",\"static/chunks/8685-e7ad21b3f50a605f.js\",\"1184\",\"static/chunks/1184-266a94d248bc92cc.js\",\"5223\",\"static/chunks/5223-dce34bb07fa6d0be.js\",\"8626\",\"static/chunks/8626-c8142381241abb9c.js\",\"3761\",\"static/chunks/3761-43192240453fb876.js\",\"1367\",\"static/chunks/1367-23655c85ebcefc78.js\",\"8695\",\"static/chunks/8695-b6e05a76e3b2011f.js\",\"8265\",\"static/chunks/8265-57ef6205b9a944e1.js\",\"8835\",\"static/chunks/app/%5Blocale%5D/(main)/blog/%5B...slug%5D/page-5afc2c13016d4770.js\"],\"default\"]\n4b:I[19791,[\"8173\",\"static/chunks/8173-1308e4bb4b0b329"])</script><script>self.__next_f.push([1,"d.js\",\"8685\",\"static/chunks/8685-e7ad21b3f50a605f.js\",\"1184\",\"static/chunks/1184-266a94d248bc92cc.js\",\"5223\",\"static/chunks/5223-dce34bb07fa6d0be.js\",\"8626\",\"static/chunks/8626-c8142381241abb9c.js\",\"3761\",\"static/chunks/3761-43192240453fb876.js\",\"1367\",\"static/chunks/1367-23655c85ebcefc78.js\",\"8695\",\"static/chunks/8695-b6e05a76e3b2011f.js\",\"8265\",\"static/chunks/8265-57ef6205b9a944e1.js\",\"8835\",\"static/chunks/app/%5Blocale%5D/(main)/blog/%5B...slug%5D/page-5afc2c13016d4770.js\"],\"default\"]\n4c:I[16021,[\"8173\",\"static/chunks/8173-1308e4bb4b0b329d.js\",\"8685\",\"static/chunks/8685-e7ad21b3f50a605f.js\",\"1184\",\"static/chunks/1184-266a94d248bc92cc.js\",\"5223\",\"static/chunks/5223-dce34bb07fa6d0be.js\",\"8626\",\"static/chunks/8626-c8142381241abb9c.js\",\"3761\",\"static/chunks/3761-43192240453fb876.js\",\"1367\",\"static/chunks/1367-23655c85ebcefc78.js\",\"3481\",\"static/chunks/3481-2fbf402a96dc730e.js\",\"3667\",\"static/chunks/app/%5Blocale%5D/(main)/layout-04192518-711ea1aa117ad873.js\",\"2206\",\"static/chunks/app/%5Blocale%5D/(main)/layout-017397ff-513da7494e7ab087.js\"],\"HeaderLangSwitcher\"]\n4e:I[51733,[\"8173\",\"static/chunks/8173-1308e4bb4b0b329d.js\",\"8685\",\"static/chunks/8685-e7ad21b3f50a605f.js\",\"1184\",\"static/chunks/1184-266a94d248bc92cc.js\",\"5223\",\"static/chunks/5223-dce34bb07fa6d0be.js\",\"8626\",\"static/chunks/8626-c8142381241abb9c.js\",\"3761\",\"static/chunks/3761-43192240453fb876.js\",\"1367\",\"static/chunks/1367-23655c85ebcefc78.js\",\"3481\",\"static/chunks/3481-2fbf402a96dc730e.js\",\"3667\",\"static/chunks/app/%5Blocale%5D/(main)/layout-04192518-711ea1aa117ad873.js\",\"2206\",\"static/chunks/app/%5Blocale%5D/(main)/layout-017397ff-513da7494e7ab087.js\"],\"HeaderSearch\"]\n4f:I[63573,[\"8173\",\"static/chunks/8173-1308e4bb4b0b329d.js\",\"8685\",\"static/chunks/8685-e7ad21b3f50a605f.js\",\"1184\",\"static/chunks/1184-266a94d248bc92cc.js\",\"5223\",\"static/chunks/5223-dce34bb07fa6d0be.js\",\"8626\",\"static/chunks/8626-c8142381241abb9c.js\",\"3761\",\"static/chunks/3761-43192240453fb876.js\",\"1367\",\"static/chunks/1367-23655c85ebcefc78.js\",\"3481\",\"static/chunks/3481-2fbf402a96dc730e"])</script><script>self.__next_f.push([1,".js\",\"3667\",\"static/chunks/app/%5Blocale%5D/(main)/layout-04192518-711ea1aa117ad873.js\",\"2206\",\"static/chunks/app/%5Blocale%5D/(main)/layout-017397ff-513da7494e7ab087.js\"],\"HeaderScripts\"]\n"])</script><script>self.__next_f.push([1,"2d:[[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"app/[locale]/(main)/not-found.tsx -\u003e @/components/blocks/acf/SectionHero/Styles\"]}],[\"$\",\"$L31\",null,{}]]}],[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"app/[locale]/(main)/not-found.tsx -\u003e @/components/blocks/acf/SectionHeading/Styles\"]}],[\"$\",\"$L32\",null,{}]]}],[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"app/[locale]/(main)/not-found.tsx -\u003e @/components/blocks/acf/SectionButtonLinks/Styles\"]}],[\"$\",\"$L33\",null,{}]]}],[\"$\",\"section\",null,{\"className\":\"page-hero skin-light\",\"children\":[\"$\",\"div\",null,{\"children\":[[\"$\",\"picture\",null,{\"className\":\"absolute left-0 top-0 z-[-1] h-full w-full\",\"children\":[[\"$\",\"source\",null,{\"media\":\"(min-width: 992px)\",\"srcSet\":\"https://resources.nice.com/wp-content/uploads/2024/05/Level-3-_404-Error-Desktop.jpg\"}],[\"$\",\"source\",null,{\"media\":\"(min-width: 768px)\",\"srcSet\":\"https://resources.nice.com/wp-content/uploads/2024/05/Level-3-_404-Error-Tablet.jpg\"}],[\"$\",\"source\",null,{\"media\":\"(min-width: 320px)\",\"srcSet\":\"https://resources.nice.com/wp-content/uploads/2024/05/Level-3-_404-Error-mobile.jpg\"}],[\"$\",\"$L34\",null,{\"className\":\"h-full w-full object-cover object-top\",\"src\":\"https://resources.nice.com/wp-content/uploads/2024/05/Level-3-_404-Error-Desktop.jpg\",\"alt\":\"\",\"width\":2880,\"height\":700,\"quality\":80}]]}],[\"$\",\"div\",null,{\"className\":\"mx-auto flex w-full max-w-[1440px] flex-1 flex-col justify-center px-[30px] pb-[15px] tablet:px-[50px] desktop:pl-[150px] desktop:pr-[100px]\",\"children\":[\"$\",\"div\",null,{\"className\":\"heading-wrapper\",\"children\":[[\"$\",\"h1\",null,{\"children\":\"404\"}],[\"$\",\"h2\",null,{\"children\":\"We're sorry we could not find the page you were looking for.\"}],[\"$\",\"p\",null,{\"children\":\"Try entering your query below or just use one of our quick-links to get back on track.\"}]]}]}]]}]}],[\"$\",\"section\",null,{\"className\":\"search-strip\",\"children\":[\"$\",\"div\",null,{\"className\":\"mx-auto max-w-[1440px] px-[30px] text-center tablet:px-[50px] desktop:max-w-[992px] desktop:px-[0px]\",\"children\":[[\"$\",\"h3\",null,{\"children\":\"Search\"}],[\"$\",\"form\",null,{\"action\":\"/search\",\"children\":[[\"$\",\"button\",null,{\"type\":\"submit\",\"children\":[\"$\",\"svg\",null,{\"width\":\"19px\",\"height\":\"19px\",\"viewBox\":\"0 0 19 19\",\"version\":\"1.1\",\"xmlns\":\"http://www.w3.org/2000/svg\",\"xmlnsXlink\":\"http://www.w3.org/1999/xlink\",\"children\":[\"$\",\"g\",null,{\"id\":\"Search-icon\",\"stroke\":\"none\",\"strokeWidth\":1,\"fill\":\"none\",\"fillRule\":\"evenodd\",\"children\":[\"$\",\"g\",null,{\"id\":\"Group\",\"stroke\":\"#545353\",\"strokeWidth\":\"1.35\",\"children\":[[\"$\",\"circle\",null,{\"id\":\"Oval-Copy-2\",\"transform\":\"translate(7.650000, 7.650000) rotate(-90.000000) translate(-7.650000, -7.650000) \",\"cx\":\"7.65\",\"cy\":\"7.65\",\"r\":\"6.975\"}],[\"$\",\"line\",null,{\"x1\":\"15.4581625\",\"y1\":\"12.0076024\",\"x2\":\"15.4581625\",\"y2\":\"18.8384744\",\"id\":\"Line-2-Copy-2\",\"strokeLinecap\":\"round\",\"transform\":\"translate(15.008163, 15.644559) rotate(-45.000000) translate(-15.008163, -15.644559) \"}]]}]}]}]}],[\"$\",\"input\",null,{\"name\":\"q\",\"type\":\"text\",\"placeholder\":\"Search\",\"aria-label\":\"Search\"}]]}]]}]}],[\"$\",\"div\",null,{\"className\":\"nice-group\",\"children\":[[\"$\",\"section\",null,{\"className\":\"section-heading\",\"children\":[\"$\",\"div\",null,{\"className\":\"mx-auto my-[30px] max-w-[793px] px-[30px] text-center\",\"children\":[\"$\",\"h3\",null,{\"children\":\"Quick Links\"}]}]}],[\"$\",\"section\",null,{\"className\":\"button-links\",\"children\":[\"$\",\"div\",null,{\"className\":\"mx-auto w-full max-w-[1440px] px-[30px] tablet:px-[50px] desktop:px-[15px]\",\"children\":[\"$\",\"ul\",null,{\"className\":\"button-links-wrapper\",\"children\":[[\"$\",\"li\",null,{\"className\":\"button-link-item\",\"children\":[[\"$\",\"$L34\",null,{\"src\":\"/img/btn-bg.png\",\"alt\":\"\",\"width\":280,\"height\":80,\"quality\":80}],[\"$\",\"a\",null,{\"href\":\"/\",\"children\":\"Homepage\"}]]}],[\"$\",\"li\",null,{\"className\":\"button-link-item\",\"children\":[[\"$\",\"$L34\",null,{\"src\":\"/img/btn-bg.png\",\"alt\":\"\",\"width\":280,\"height\":80,\"quality\":80}],[\"$\",\"a\",null,{\"href\":\"/resources\",\"children\":\"Resource Library\"}]]}],[\"$\",\"li\",null,{\"className\":\"button-link-item\",\"children\":[[\"$\",\"$L34\",null,{\"src\":\"/img/btn-bg.png\",\"alt\":\"\",\"width\":280,\"height\":80,\"quality\":80}],[\"$\",\"a\",null,{\"href\":\"/blog\",\"children\":\"Blog\"}]]}]]}]}]}]]}]]\n"])</script><script>self.__next_f.push([1,"30:[\"$\",\"footer\",null,{\"children\":[[\"$\",\"div\",null,{\"className\":\"be-ix-link-block\",\"dangerouslySetInnerHTML\":{\"__html\":\"\u003c!--Link Block Target Div--\u003e\"}}],[\"$\",\"div\",null,{\"className\":\"footer-inner\",\"children\":[[\"$\",\"$35\",\"99265219-b674-41e2-8b4c-9528e7c29224\",{\"children\":[\"$\",\"div\",\"05ef29fe-0d21-408f-9ea7-f75a9a556188\",{\"className\":\"footer-column\",\"children\":[[\"$\",\"$L36\",\"863cf237-a6cb-45a0-b452-694781259d23\",{\"title\":\"Company\",\"menu\":[{\"menuItem\":{\"link\":\"/company/about-us\",\"title\":\"About Us\"}},{\"menuItem\":{\"link\":\"/careers\",\"title\":\"Careers\"}},{\"menuItem\":{\"link\":\"/company/global-leadership\",\"title\":\"Global Leadership\"}},{\"menuItem\":{\"link\":\"/company/media-center\",\"title\":\"Media Center\"}},{\"menuItem\":{\"link\":\"/company/investors\",\"title\":\"Investors\"}},{\"menuItem\":{\"link\":\"/company/awards\",\"title\":\"Awards\"}},{\"menuItem\":{\"link\":\"/company/global-locations\",\"title\":\"Global Office Locations\"}},{\"menuItem\":{\"link\":\"/contact-us\",\"title\":\"Contact Us\"}},{\"menuItem\":{\"link\":\"/glossary/what-is-ccaas-contact-center-as-a-service\",\"title\":\"CCaaS\"}},{\"menuItem\":{\"link\":\"/info/what-does-customer-experience-mean\",\"title\":\"Customer Experience\"}},{\"menuItem\":{\"link\":\"https://www.nicepublicsafety.com/\",\"title\":\"NICE Public Safety\"}},{\"menuItem\":{\"link\":\"https://www.niceactimize.com/\",\"title\":\"NICE Actimize\"}},{\"menuItem\":{\"link\":\"/info/rpa-guide\",\"title\":\"NICE RPA\"}}]}]]}]}],[\"$\",\"$35\",\"faa21708-7ed5-4293-8ae7-4b8cc170724c\",{\"children\":[\"$\",\"div\",\"6593adcc-8e03-4c43-82a8-1ca7230260ef\",{\"className\":\"footer-column\",\"children\":[[\"$\",\"$L36\",\"a7f8dab7-371c-40e9-9d1a-a8e12ff23b14\",{\"title\":\"Partners\",\"menu\":[{\"menuItem\":{\"link\":\"/partners\",\"title\":\"NICE Partners Overview\"}},{\"menuItem\":{\"link\":\"https://developer.niceincontact.com/\",\"title\":\"Developer Partners (DEVone)\"}},{\"menuItem\":{\"link\":\"https://partnercommunity.niceincontact.com/\",\"title\":\"CXone Mpower Partner Portal\"}},{\"menuItem\":{\"link\":\"https://help.nice.com/\",\"title\":\"NICE Help Partner Portal\"}},{\"menuItem\":{\"link\":\"http://www.niceusergroup.org/\",\"title\":\"NICE User Group\"}}]}]]}]}],[\"$\",\"$35\",\"26a3a90f-5c2a-4ad3-a90b-907b97188d87\",{\"children\":[\"$\",\"div\",\"dc467598-dd5f-42ad-b170-adbfe4090cd9\",{\"className\":\"footer-column\",\"children\":[[\"$\",\"$L36\",\"0387c8fc-c203-46f8-831b-1d330ae7aa15\",{\"title\":\"Customer Support\",\"menu\":[{\"menuItem\":{\"link\":\"/services/customer-support\",\"title\":\"Customer Support Overview\"}},{\"menuItem\":{\"link\":\"https://community.niceincontact.com/?_ga=2.261798411.703340685.1680483410-1345429851.1674679858\u0026_gac=1.95246446.1680299715.Cj0KCQjwiZqhBhCJARIsACHHEH_zITAi_wmrE0bBGvZ3Hsr2rTqEHrfHlBNQctaj7ESX5EBq80ZOFxUaAk1TEALw_wcB\",\"title\":\"CXone Mpower Support Login\"}},{\"menuItem\":{\"link\":\"https://niceprod.service-now.com/csm\",\"title\":\"NICE Customer Support\"}}]}]]}]}],[\"$\",\"$35\",\"e74343b0-dfc4-40c6-b10e-f0264dddb7ed\",{\"children\":[\"$\",\"div\",\"edf7d861-7e08-46c2-84ae-dce6b8b64aea\",{\"className\":\"footer-column\",\"children\":[[\"$\",\"div\",null,{\"className\":\"left-part\",\"children\":[[\"$\",\"h4\",null,{\"children\":\"Want to Learn More?\"}],[\"$\",\"$L37\",null,{\"href\":\"http://get.niceincontact.com/Newsletter-Subscription.html\",\"className\":\"button-large\",\"aria-label\":\"Join the Newsletter - open in same tab\",\"children\":\"Join the Newsletter\"}]]}],[\"$\",\"div\",null,{\"className\":\"right-part\",\"children\":[[\"$\",\"h4\",null,{\"children\":\"STAY CONNECTED\"}],[\"$\",\"div\",null,{\"className\":\"social-links\",\"children\":[[\"$\",\"$L37\",null,{\"href\":\"https://www.linkedin.com/company/nice-systems/\",\"rel\":\"noopener noreferrer\",\"title\":\"LinkedIn\",\"target\":\"_blank\",\"aria-label\":\"linkedin - open in a new tab\",\"children\":[\"$\",\"$L34\",null,{\"src\":\"/img/linkedin.svg\",\"alt\":\"linkedin\",\"width\":45,\"height\":45,\"quality\":80}]}],[\"$\",\"$L37\",null,{\"href\":\"https://twitter.com/NICELtd\",\"rel\":\"noopener noreferrer\",\"title\":\"X\",\"target\":\"_blank\",\"aria-label\":\"twitter - open in a new tab\",\"children\":[\"$\",\"$L34\",null,{\"src\":\"/img/x.svg\",\"alt\":\"linkedin\",\"width\":45,\"height\":45,\"quality\":80}]}],[\"$\",\"$L37\",null,{\"href\":\"https://www.facebook.com/OfficialNICELtd/\",\"rel\":\"noopener noreferrer\",\"title\":\"Facebook\",\"target\":\"_blank\",\"aria-label\":\"facebook - open in a new tab\",\"children\":[\"$\",\"$L34\",null,{\"src\":\"/img/fb.svg\",\"alt\":\"linkedin\",\"width\":45,\"height\":45,\"quality\":80}]}],[\"$\",\"$L37\",null,{\"href\":\"https://www.youtube.com/channel/UC4tmsS3fAVLp1Ue0DF-EauA\",\"rel\":\"noopener noreferrer\",\"title\":\"YouTube\",\"target\":\"_blank\",\"aria-label\":\"youtube - open in a new tab\",\"children\":[\"$\",\"$L34\",null,{\"src\":\"/img/youtube.svg\",\"alt\":\"linkedin\",\"width\":45,\"height\":45,\"quality\":80}]}],null]}]]}]]}]}]]}],[\"$\",\"div\",null,{\"className\":\"footer-utility\",\"children\":[[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"61299ab1-2c9a-4333-98ba-b33998ac3c18\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/company/legal/terms-of-use\",\"aria-label\":\"Terms of Use - open in same tab\",\"className\":\"\",\"children\":\"Terms of Use\"}]}],[\"$\",\"li\",\"a9133b14-2a5a-488e-90df-2c223a7f97a8\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/sitemap.xml\",\"aria-label\":\"Site Map - open in same tab\",\"className\":\"\",\"children\":\"Site Map\"}]}],[\"$\",\"li\",\"299030d5-3c27-415d-ba36-7cf4a9685e5c\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/company/legal/privacy-policy\",\"aria-label\":\"Privacy Policy - open in same tab\",\"className\":\"\",\"children\":\"Privacy Policy\"}]}],[\"$\",\"li\",\"4f41cf75-c600-4f8f-b17a-a101e49d65ed\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/company/legal\",\"aria-label\":\"Legal - open in same tab\",\"className\":\"\",\"children\":\"Legal\"}]}],[\"$\",\"li\",\"619c83c8-44de-4fe4-9620-7f776a6f4537\",{\"children\":[\"$\",\"a\",null,{\"href\":\"#\",\"aria-label\":\"Cookies Settings - open in same tab\",\"className\":\"ot-sdk-show-settings\",\"children\":\"Cookies Settings\"}]}],[\"$\",\"li\",\"1ae919c2-5359-44f2-adcf-b46c9e91e155\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/company/legal/accessibility-statement\",\"aria-label\":\"Accessibility - open in same tab\",\"className\":\"\",\"children\":\"Accessibility\"}]}]]}],[\"$\",\"div\",null,{\"className\":\"footer-copyright\",\"children\":\"© 2025 NICE\"}]]}],[\"$\",\"$L38\",null,{}]]}]\n"])</script><script>self.__next_f.push([1,"23:[[\"$\",\"div\",null,{\"className\":\"two-column-page mx-auto my-[50px] flex w-full max-w-[1440px] flex-col flex-wrap justify-between px-[30px] tablet:px-[50px] desktop:flex-row desktop:px-[100px]\",\"children\":[[\"$\",\"section\",null,{\"className\":\"w-full desktop:w-3/4 desktop:pr-[50px]\",\"children\":[\"$\",\"article\",null,{\"className\":\"blog-article\",\"children\":[[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/blocks/nice/BlogArticleWrapper/BlogArticle/BlogArticle.tsx -\u003e ./Styles\"]}],[\"$\",\"$L39\",null,{}]]}],[\"$\",\"div\",null,{\"data-published\":\"20241120\"}],[\"$\",\"div\",null,{\"className\":\"blog-article-header\",\"children\":[[\"$\",\"$L34\",null,{\"src\":\"https://resources.nice.com/wp-content/uploads/2024/10/How-NICE-Interaction-Analytics-drives-deeper-patient-insights.jpg\",\"alt\":\"How NICE Interaction Analytics drives deeper patient insights\",\"width\":1200,\"height\":628,\"quality\":80}],[\"$\",\"h1\",null,{\"children\":\"How NICE Interaction Analytics drives deeper patient insights\"}]]}],[\"$\",\"div\",null,{\"className\":\"blog-article-subhead\",\"children\":[[[\"$\",\"$L34\",null,{\"src\":\"https://resources.nice.com/wp-content/uploads/2024/02/brooke-phillips.jpg\",\"alt\":\"\",\"width\":200,\"height\":200,\"quality\":80}],[\"$\",\"div\",null,{\"children\":[[\"$\",\"span\",null,{\"children\":[\"by\",\" \"]}],[\"$\",\"$L37\",null,{\"href\":\"/blog/author/brooke-phillips/\",\"aria-label\":\"Author Brooke Phillips - open in same tab\",\"children\":\"Brooke Phillips\"}]]}]],[\"$\",\"div\",null,{\"children\":\"November 20, 2024\"}]]}],[\"$\",\"div\",null,{\"className\":\"blog-article-content\",\"children\":[[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/blocks/nice/BlogArticleWrapper/BlogArticle/BlogArticle.tsx -\u003e ./SocialShareLinks\"]}],[\"$\",\"$L3a\",null,{\"postTitle\":\"How NICE Interaction Analytics drives deeper patient insights\"}]]}],[[\"$\",\"$L20\",\"42b449c4-a218-48fb-9f3a-5ac9462b266e\",{\"componentName\":\"nice/paragraph\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/nice/Paragraph\"]}],\"$L3b\"]}]}],[\"$\",\"$L20\",\"f2cffdec-0d4c-448b-b030-5322b541a9ea\",{\"componentName\":\"nice/paragraph\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/nice/Paragraph\"]}],\"$L3c\"]}]}],[\"$\",\"$L20\",\"42f38aa0-d999-4401-9e22-3aa8f0e12db5\",{\"componentName\":\"nice/h2\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/nice/Heading\"]}],\"$L3d\"]}]}],[\"$\",\"$L20\",\"3be41f3e-6ae6-44b6-a608-37ce26ed9674\",{\"componentName\":\"nice/paragraph\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/nice/Paragraph\"]}],\"$L3e\"]}]}],[\"$\",\"$L20\",\"d8deff0f-a6ef-4a37-beb9-a0a4db4004f0\",{\"componentName\":\"nice/paragraph\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/nice/Paragraph\"]}],\"$L3f\"]}]}],[\"$\",\"$L20\",\"a883d2eb-9a1a-42b0-a1ec-ff855622e5cd\",{\"componentName\":\"nice/paragraph\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/nice/Paragraph\"]}],\"$L40\"]}]}],[\"$\",\"$L20\",\"3d877c52-4814-4e09-90aa-43186ef23693\",{\"componentName\":\"nice/paragraph\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/nice/Paragraph\"]}],\"$L41\"]}]}],[\"$\",\"$L20\",\"5f11d3fd-8ee6-43ca-9010-ba26363c5275\",{\"componentName\":\"core/image\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/core/CoreImage\"]}],\"$L42\"]}]}],[\"$\",\"$L20\",\"57df1a92-f1ea-4296-9d7a-37ba90087342\",{\"componentName\":\"nice/h2\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/nice/Heading\"]}],\"$L43\"]}]}],[\"$\",\"$L20\",\"54439044-036b-4fc8-b469-f68403fcf54f\",{\"componentName\":\"nice/paragraph\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/nice/Paragraph\"]}],\"$L44\"]}]}],[\"$\",\"$L20\",\"9b5dd62c-1268-4639-a436-39308e4b335b\",{\"componentName\":\"nice/paragraph\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/nice/Paragraph\"]}],\"$L45\"]}]}],[\"$\",\"$L20\",\"651ab041-524f-4bac-ac0c-677712d11a3f\",{\"componentName\":\"nice/paragraph\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/nice/Paragraph\"]}],\"$L46\"]}]}],[\"$\",\"$L20\",\"828c4a28-6606-47c3-9093-57c9696b4900\",{\"componentName\":\"nice/paragraph\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/nice/Paragraph\"]}],\"$L47\"]}]}],[\"$\",\"$L20\",\"1850bdc4-4e5e-4143-9578-c4d58ec8dbd9\",{\"componentName\":\"nice/paragraph\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/nice/Paragraph\"]}],\"$L48\"]}]}]]]}],[\"$\",\"div\",null,{\"className\":\"blog-article-footer\",\"children\":[\"$\",\"div\",null,{\"className\":\"author-bio\",\"children\":[[\"$\",\"div\",null,{\"className\":\"bio-image\",\"children\":[\"$\",\"$L34\",null,{\"src\":\"https://resources.nice.com/wp-content/uploads/2024/02/brooke-phillips.jpg\",\"alt\":\"\",\"width\":200,\"height\":200,\"quality\":80}]}],[\"$\",\"div\",null,{\"className\":\"bio-info\",\"children\":[[\"$\",\"p\",null,{\"className\":\"label\",\"children\":\"About the Author\"}],[\"$\",\"p\",null,{\"className\":\"name\",\"children\":\"Brooke Phillips\"}],[\"$\",\"p\",null,{\"className\":\"description\",\"dangerouslySetInnerHTML\":{\"__html\":\" Brooke is a senior product marketing manager with over 15 years of marketing communications experience in b2b technology, having worked for large enterprises as well as several start-ups. Her industry marketing experience includes media, intelligent transportation services, and business consulting. At NICE, she is focused on product messaging and positioning for customer engagement analytics and Enlighten AI. \"}}],[\"$\",\"$L37\",null,{\"className\":\"blue-arrow-link\",\"href\":\"/blog/author/brooke-phillips/\",\"aria-label\":\"See All Blogs Brooke Phillips\",\"children\":\"See All Blogs\"}]]}]]}]}]]}]}],[\"$\",\"aside\",null,{\"className\":\"w-full desktop:w-1/4 desktop:pl-[50px]\",\"children\":[[\"$\",\"div\",null,{\"className\":\"social-block mb-5 rounded-xl bg-grayE6 px-[25px] pb-[15px] pt-[25px]\",\"children\":[[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/blocks/acf/SectionBlogList/BlogFollow/BlogFollow.tsx -\u003e ./Styles\"]}],[\"$\",\"$L49\",null,{}]]}],[\"$\",\"h2\",null,{\"className\":\"mt-0\",\"children\":\"Follow Us\"}],[\"$\",\"p\",null,{\"children\":\"Follow us to get the latest news from your preferred Social Network\"}],[\"$\",\"div\",null,{\"className\":\"social-links\",\"children\":[[\"$\",\"a\",null,{\"href\":\"https://www.linkedin.com/company/nice-systems/\",\"rel\":\"noopener noreferrer\",\"title\":\"LinkedIn\",\"target\":\"_blank\",\"aria-label\":\"linkedin - open in a new tab\",\"children\":[\"$\",\"$L34\",null,{\"src\":\"/img/linkedin.svg\",\"alt\":\"linkedin\",\"width\":45,\"height\":45,\"quality\":80}]}],[\"$\",\"a\",null,{\"href\":\"https://twitter.com/NICELtd\",\"rel\":\"noopener noreferrer\",\"title\":\"Twitter\",\"target\":\"_blank\",\"aria-label\":\"twitter - open in a new tab\",\"children\":[\"$\",\"$L34\",null,{\"src\":\"/img/x.svg\",\"alt\":\"linkedin\",\"width\":45,\"height\":45,\"quality\":80}]}],[\"$\",\"a\",null,{\"href\":\"https://www.facebook.com/OfficialNICELtd/\",\"rel\":\"noopener noreferrer\",\"title\":\"Facebook\",\"target\":\"_blank\",\"aria-label\":\"facebook - open in a new tab\",\"children\":[\"$\",\"$L34\",null,{\"src\":\"/img/fb.svg\",\"alt\":\"linkedin\",\"width\":45,\"height\":45,\"quality\":80}]}],[\"$\",\"a\",null,{\"href\":\"https://www.youtube.com/channel/UC4tmsS3fAVLp1Ue0DF-EauA\",\"rel\":\"noopener noreferrer\",\"title\":\"YouTube\",\"target\":\"_blank\",\"aria-label\":\"youtube - open in a new tab\",\"children\":[\"$\",\"$L34\",null,{\"src\":\"/img/youtube.svg\",\"alt\":\"linkedin\",\"width\":45,\"height\":45,\"quality\":80}]}]]}]]}],[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/blocks/nice/BlogArticleWrapper/BlogArticleWrapper.tsx -\u003e @/components/blocks/acf/SectionBlogList/BlogCarousel\"]}],[\"$\",\"$L4a\",null,{\"posts\":[{\"title\":\"From paper hearts to digital hearts: 5 Valentine’s Day lessons in customer service\",\"featuredImage\":{\"node\":{\"sourceUrl\":\"https://resources.nice.com/wp-content/uploads/2025/02/from-paper-hearts-to-digital-hearts-5-valentines-day-lessons-in-customer-service-1200x628-1.jpg\",\"mediaDetails\":{\"width\":1200,\"height\":628},\"altText\":\"Valentine’s Day is a good reminder of consumer demand for a positive customer experience and using CXone Mpower capture results, while still delivering the kind of personal touch that makes customers feel valued.\"}},\"dateGmt\":\"2025-02-11T10:15:00\",\"excerpt\":\"\u003cp\u003ePicture this: Four kids huddled around the dining room table, surrounded by a creative explosion of red and pink. Paper hearts everywhere, stickers find their way to unexpected places, and marker caps roll towards freedom.\u003c/p\u003e\\n\",\"uri\":\"/blog/from-paper-hearts-to-digital-hearts-5-valentines-day-lessons-in-customer-service\",\"categories\":{\"nodes\":[{\"name\":\"Advantages of the Cloud\"}]}},{\"title\":\"The evolution of workforce management: 5 best practices for multi-step digital workstreams\",\"featuredImage\":{\"node\":{\"sourceUrl\":\"https://resources.nice.com/wp-content/uploads/2025/01/the-evolution-of-workforce-management-5-best-practices-for-multi-step-digital-workstreams-1200x628-1.jpg\",\"mediaDetails\":{\"width\":1200,\"height\":628},\"altText\":\"Abstract digital illustration depicting data flow with bright blue light streaks, binary code, and interconnected nodes, symbolizing Playvox WFM by NICE\"}},\"dateGmt\":\"2025-02-05T00:02:00\",\"excerpt\":\"\u003cp\u003eThe transition to digital-first customer service has fundamentally changed the nature of workforce management.\u003c/p\u003e\\n\",\"uri\":\"/blog/the-evolution-of-workforce-management-5-best-practices-for-multi-step-digital-workstreams\",\"categories\":{\"nodes\":[{\"name\":\"Back Office Performance\"}]}},{\"title\":\"Busting the top 5 AI myths holding back your CX\",\"featuredImage\":{\"node\":{\"sourceUrl\":\"https://resources.nice.com/wp-content/uploads/2025/02/top-5-ai-myths-that-are-holding-back-your-cx-1200x628_v2.jpg\",\"mediaDetails\":{\"width\":1200,\"height\":628},\"altText\":\"Top 5 AI myths that are holding back your CX banner image\"}},\"dateGmt\":\"2025-02-04T10:08:06\",\"excerpt\":\"\u003cp\u003eWith AI advancements surfacing at a breakneck speed, it’s no wonder business leaders have so many questions about the new technology.\u003c/p\u003e\\n\",\"uri\":\"/blog/busting-the-top-5-ai-myths-holding-back-your-cx\",\"categories\":{\"nodes\":[{\"name\":\"AI\"}]}},{\"title\":\"Innovation highlights to help kick off a championship-worthy customer service playbook for 2025\",\"featuredImage\":{\"node\":{\"sourceUrl\":\"https://resources.nice.com/wp-content/uploads/2025/01/championship-worthy-customer-service-playbook-for-2025.jpg\",\"mediaDetails\":{\"width\":1200,\"height\":628},\"altText\":\"NFL athletes preparing to pass the football symbolizing dedication like NICE’s customer service solutions.\"}},\"dateGmt\":\"2025-02-03T16:01:01\",\"excerpt\":\"\u003cp\u003eAs we approach the NFL’s Big Game, I am reminded that one of the signs of successful athletics teams is they don’t rest on their laurels once they win a game or award.\u003c/p\u003e\\n\",\"uri\":\"/blog/innovation-highlights-to-help-kick-off-a-championshipworthy-customer-service-playbook-for-2025\",\"categories\":{\"nodes\":[{\"name\":\"Executive Insights\"}]}},{\"title\":\"Beyond the buzz: The real impact of AI in customer experience\",\"featuredImage\":{\"node\":{\"sourceUrl\":\"https://resources.nice.com/wp-content/uploads/2025/02/beyond-the-buzz-the-real-impact-of-ai-in-customer-experience.jpg\",\"mediaDetails\":{\"width\":1200,\"height\":628},\"altText\":\"A smiling young woman holding her smart phone while waiting in front of a building.\"}},\"dateGmt\":\"2025-01-31T17:21:14\",\"excerpt\":\"\u003cp\u003eAs a customer service leader, you\u0026#8217;ve likely found yourself both excited and overwhelmed by the constant buzz around artificial intelligence (AI). \u003c/p\u003e\\n\",\"uri\":\"/blog/beyond-the-buzz-the-real-impact-of-ai-in-customer-experience\",\"categories\":{\"nodes\":[{\"name\":\"AI\"}]}}],\"dictionary\":{\"title\":\"Popular Posts\"}}]]}]]}]]}],[\"$\",\"section\",null,{\"className\":\"featured-blog-articles\",\"children\":[[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/blocks/nice/BlogArticleWrapper/BlogFeatured/BlogFeatured.tsx -\u003e ./Styles\"]}],[\"$\",\"$L4b\",null,{}]]}],[\"$\",\"div\",null,{\"className\":\"mx-auto max-w-[1170px] px-[30px] tablet:px-[50px] desktop:px-[15px]\",\"children\":[[\"$\",\"h2\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"More from the \u003cstrong\u003eblog\u003c/strong\u003e\"}}],[\"$\",\"div\",null,{\"className\":\"featured-cards-wrapper\",\"children\":[[\"$\",\"$L37\",\"eca277c5-f509-4981-99f2-0379bb087374\",{\"href\":\"/blog/from-paper-hearts-to-digital-hearts-5-valentines-day-lessons-in-customer-service\",\"className\":\"featured-card card-blue\",\"aria-label\":\"From paper hearts to digital hearts: 5 Valentine’s Day lessons in customer service - open in same tab\",\"children\":[[\"$\",\"div\",null,{\"children\":[\"$\",\"$L34\",null,{\"src\":\"https://resources.nice.com/wp-content/uploads/2025/02/from-paper-hearts-to-digital-hearts-5-valentines-day-lessons-in-customer-service-1200x628-1.jpg\",\"alt\":\"Valentine’s Day is a good reminder of consumer demand for a positive customer experience and using CXone Mpower capture results, while still delivering the kind of personal touch that makes customers feel valued.\",\"width\":1200,\"height\":628,\"quality\":80}]}],[\"$\",\"div\",null,{\"className\":\"featured-card-content\",\"children\":[[\"$\",\"div\",null,{\"className\":\"info\",\"children\":[[\"$\",\"span\",null,{\"className\":\"tag\",\"children\":\"Advantages of the Cloud\"}],[\"$\",\"span\",null,{\"className\":\"date\",\"children\":\"February 11, 2025\"}]]}],[\"$\",\"div\",null,{\"className\":\"text\",\"children\":[[\"$\",\"p\",null,{\"className\":\"title\",\"children\":\"From paper hearts to digital hearts: 5 Valentine’s Day lessons in customer service\"}],[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"Picture this: Four kids huddled around the dining room table, surrounded by a creative explosion of red and pink. Paper hearts everywhere, stickers find their way to unexpected places, and marker caps roll towards freedom.\\n\"}}]]}],[\"$\",\"div\",null,{\"className\":\"text-link\",\"children\":\"Read\"}]]}]]}],[\"$\",\"$L37\",\"467590e2-682c-4dee-aabf-1a49c9a912ff\",{\"href\":\"/blog/the-evolution-of-workforce-management-5-best-practices-for-multi-step-digital-workstreams\",\"className\":\"featured-card card-gray\",\"aria-label\":\"The evolution of workforce management: 5 best practices for multi-step digital workstreams - open in same tab\",\"children\":[[\"$\",\"div\",null,{\"children\":[\"$\",\"$L34\",null,{\"src\":\"https://resources.nice.com/wp-content/uploads/2025/01/the-evolution-of-workforce-management-5-best-practices-for-multi-step-digital-workstreams-1200x628-1.jpg\",\"alt\":\"Abstract digital illustration depicting data flow with bright blue light streaks, binary code, and interconnected nodes, symbolizing Playvox WFM by NICE\",\"width\":1200,\"height\":628,\"quality\":80}]}],[\"$\",\"div\",null,{\"className\":\"featured-card-content\",\"children\":[[\"$\",\"div\",null,{\"className\":\"info\",\"children\":[[\"$\",\"span\",null,{\"className\":\"tag\",\"children\":\"Back Office Performance\"}],[\"$\",\"span\",null,{\"className\":\"date\",\"children\":\"February 5, 2025\"}]]}],[\"$\",\"div\",null,{\"className\":\"text\",\"children\":[[\"$\",\"p\",null,{\"className\":\"title\",\"children\":\"The evolution of workforce management: 5 best practices for multi-step digital workstreams\"}],[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"The transition to digital-first customer service has fundamentally changed the nature of workforce management.\\n\"}}]]}],[\"$\",\"div\",null,{\"className\":\"text-link\",\"children\":\"Read\"}]]}]]}],[\"$\",\"$L37\",\"869020f3-ec28-4e53-a980-a2f10f2243af\",{\"href\":\"/blog/busting-the-top-5-ai-myths-holding-back-your-cx\",\"className\":\"featured-card card-dark\",\"aria-label\":\"Busting the top 5 AI myths holding back your CX - open in same tab\",\"children\":[[\"$\",\"div\",null,{\"children\":[\"$\",\"$L34\",null,{\"src\":\"https://resources.nice.com/wp-content/uploads/2025/02/top-5-ai-myths-that-are-holding-back-your-cx-1200x628_v2.jpg\",\"alt\":\"Top 5 AI myths that are holding back your CX banner image\",\"width\":1200,\"height\":628,\"quality\":80}]}],[\"$\",\"div\",null,{\"className\":\"featured-card-content\",\"children\":[[\"$\",\"div\",null,{\"className\":\"info\",\"children\":[[\"$\",\"span\",null,{\"className\":\"tag\",\"children\":\"AI\"}],[\"$\",\"span\",null,{\"className\":\"date\",\"children\":\"February 4, 2025\"}]]}],[\"$\",\"div\",null,{\"className\":\"text\",\"children\":[[\"$\",\"p\",null,{\"className\":\"title\",\"children\":\"Busting the top 5 AI myths holding back your CX\"}],[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"With AI advancements surfacing at a breakneck speed, it’s no wonder business leaders have so many questions about the new technology.\\n\"}}]]}],[\"$\",\"div\",null,{\"className\":\"text-link\",\"children\":\"Read\"}]]}]]}]]}]]}]]}]]\n"])</script><script>self.__next_f.push([1,"2c:[[\"$\",\"div\",null,{\"className\":\"body-dark-overlay\"}],[\"$\",\"header\",null,{\"className\":\"header-new\",\"children\":[[\"$\",\"div\",null,{\"className\":\"header-utility\",\"children\":[\"$\",\"div\",null,{\"className\":\"inner-wrapper\",\"children\":[\"$\",\"ul\",null,{\"children\":[[[\"$\",\"li\",\"1ce8408e-47aa-41d5-83a3-c0b1e7e629d5\",{\"children\":[\"$\",\"$L37\",null,{\"href\":\"https://login.incontact.com/inContact/Login.aspx?ReturnUrl=%2f\",\"aria-label\":\"Login - open in same tab\",\"children\":\"Login\"}]}],[\"$\",\"li\",\"31a156b7-e5d5-4d1b-8fcc-29228c59eb79\",{\"children\":[\"$\",\"$L37\",null,{\"href\":\"/company/status-sla\",\"aria-label\":\"Status - open in same tab\",\"children\":\"Status\"}]}],[\"$\",\"li\",\"ba4e4ebb-86c9-4a54-9260-73e1073fb0a4\",{\"children\":[\"$\",\"$L37\",null,{\"href\":\"/services/customer-support\",\"aria-label\":\"Support - open in same tab\",\"children\":\"Support\"}]}],[\"$\",\"li\",\"760b3386-a67e-475a-8ce3-8544c4818154\",{\"children\":[\"$\",\"$L37\",null,{\"href\":\"/partners\",\"aria-label\":\"Partners - open in same tab\",\"children\":\"Partners\"}]}],[\"$\",\"li\",\"09b37722-04bf-40ea-8c7b-1ebd1d927c17\",{\"children\":[\"$\",\"$L37\",null,{\"href\":\"/websites/pricing/\",\"aria-label\":\"Pricing - open in same tab\",\"children\":\"Pricing\"}]}],[\"$\",\"li\",\"82959c71-875f-43d7-8fa2-71eef6ebd20a\",{\"children\":[\"$\",\"$L37\",null,{\"href\":\"/careers\",\"aria-label\":\"Careers - open in same tab\",\"children\":\"Careers\"}]}]],[\"$\",\"$L4c\",null,{\"locale\":\"en\"}]]}]}]}],[\"$\",\"div\",null,{\"className\":\"header-navigation\",\"children\":[[\"$\",\"div\",null,{\"className\":\"header-logo\",\"children\":[\"$\",\"$L37\",null,{\"href\":\"/\",\"className\":\"header-nav-logo\",\"title\":\"NICE - AI Customer Service Automation Solutions\",\"children\":[\"$\",\"$L34\",null,{\"src\":\"https://resources.nice.com/wp-content/uploads/2024/04/nice-web-logo.webp\",\"alt\":\"NICE - AI Customer Service Automation Solutions\",\"width\":398,\"height\":158,\"quality\":80}]}]}],[\"$\",\"div\",null,{\"className\":\"header-nav-wrapper\",\"children\":[[[\"$\",\"$L20\",\"ede0764d-b5c1-4eef-8386-0e1a289a2142\",{\"componentName\":\"acf/menu-main\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu\"]}],\"$L4d\"]}]}]],[\"$\",\"div\",null,{\"className\":\"header-additions\",\"children\":[\"$\",\"ul\",null,{\"children\":[[\"$\",\"$L4e\",null,{}],[\"$\",\"$L4c\",null,{\"locale\":\"en\"}],[\"$\",\"li\",null,{\"className\":\"header-nav-contact-item\",\"children\":[\"$\",\"$L37\",null,{\"href\":\"/contact-us\",\"target\":\"\",\"className\":\"button-large\",\"aria-label\":\"Get in Touch - open in same tab\",\"children\":\"Get in Touch\"}]}],[\"$\",\"li\",null,{\"className\":\"header-utility-item-mobile\",\"children\":[[\"$\",\"div\",null,{\"className\":\"header-links\",\"children\":[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"4ceeef5c-50a1-4d4e-8886-46f4813a65aa\",{\"children\":[\"$\",\"$L37\",null,{\"href\":\"https://login.incontact.com/inContact/Login.aspx?ReturnUrl=%2f\",\"aria-label\":\"Login - open in same tab\",\"children\":\"Login\"}]}],[\"$\",\"li\",\"c8d9305e-cec6-438a-9e41-eafe1e4da60e\",{\"children\":[\"$\",\"$L37\",null,{\"href\":\"/company/status-sla\",\"aria-label\":\"Status - open in same tab\",\"children\":\"Status\"}]}],[\"$\",\"li\",\"01634e7e-45af-463a-90cd-3693e54109a2\",{\"children\":[\"$\",\"$L37\",null,{\"href\":\"/services/customer-support\",\"aria-label\":\"Support - open in same tab\",\"children\":\"Support\"}]}],[\"$\",\"li\",\"3ce8f9ec-20b2-49f6-a592-8ebd1416798d\",{\"children\":[\"$\",\"$L37\",null,{\"href\":\"/partners\",\"aria-label\":\"Partners - open in same tab\",\"children\":\"Partners\"}]}],[\"$\",\"li\",\"56672a94-db4b-4924-95a3-f2c897a9f917\",{\"children\":[\"$\",\"$L37\",null,{\"href\":\"/websites/pricing/\",\"aria-label\":\"Pricing - open in same tab\",\"children\":\"Pricing\"}]}],[\"$\",\"li\",\"d3e5a2bd-93ec-4237-a733-80222145f449\",{\"children\":[\"$\",\"$L37\",null,{\"href\":\"/careers\",\"aria-label\":\"Careers - open in same tab\",\"children\":\"Careers\"}]}]]}]}],[\"$\",\"div\",null,{\"className\":\"social-links\",\"children\":[[\"$\",\"$L37\",null,{\"href\":\"https://www.linkedin.com/company/nice-systems/\",\"rel\":\"noopener noreferrer\",\"title\":\"LinkedIn\",\"target\":\"_blank\",\"aria-label\":\"linkedin - open in a new tab\",\"children\":[\"$\",\"$L34\",null,{\"src\":\"/img/linkedin.svg\",\"alt\":\"linkedin\",\"width\":45,\"height\":45,\"quality\":80}]}],[\"$\",\"$L37\",null,{\"href\":\"https://twitter.com/NICELtd\",\"rel\":\"noopener noreferrer\",\"title\":\"X\",\"target\":\"_blank\",\"aria-label\":\"twitter - open in a new tab\",\"children\":[\"$\",\"$L34\",null,{\"src\":\"/img/x.svg\",\"alt\":\"linkedin\",\"width\":45,\"height\":45,\"quality\":80}]}],[\"$\",\"$L37\",null,{\"href\":\"https://www.facebook.com/OfficialNICELtd/\",\"rel\":\"noopener noreferrer\",\"title\":\"Facebook\",\"target\":\"_blank\",\"aria-label\":\"facebook - open in a new tab\",\"children\":[\"$\",\"$L34\",null,{\"src\":\"/img/fb.svg\",\"alt\":\"linkedin\",\"width\":45,\"height\":45,\"quality\":80}]}],[\"$\",\"$L37\",null,{\"href\":\"https://www.youtube.com/channel/UC4tmsS3fAVLp1Ue0DF-EauA\",\"rel\":\"noopener noreferrer\",\"title\":\"YouTube\",\"target\":\"_blank\",\"aria-label\":\"youtube - open in a new tab\",\"children\":[\"$\",\"$L34\",null,{\"src\":\"/img/youtube.svg\",\"alt\":\"linkedin\",\"width\":45,\"height\":45,\"quality\":80}]}],null]}]]}]]}]}]]}],[\"$\",\"a\",null,{\"href\":\"#\",\"className\":\"header-nav-mobile\",\"aria-label\":\"Open this option\",\"children\":[\"$\",\"svg\",null,{\"width\":\"22px\",\"height\":\"15px\",\"viewBox\":\"0 0 22 15\",\"version\":\"1.1\",\"xmlns\":\"http://www.w3.org/2000/svg\",\"children\":[\"$\",\"g\",null,{\"id\":\"Mobile-Hamburger\",\"stroke\":\"none\",\"strokeWidth\":\"1\",\"fill\":\"none\",\"fillRule\":\"evenodd\",\"strokeLinecap\":\"round\",\"strokeOpacity\":\"0.7\",\"children\":[\"$\",\"g\",null,{\"id\":\"Group-5-Copy\",\"transform\":\"translate(1.000000, 0.000000)\",\"stroke\":\"#000000\",\"strokeWidth\":\"1.5\",\"children\":[[\"$\",\"line\",null,{\"x1\":\"0.5\",\"y1\":\"1.5\",\"x2\":\"19.5\",\"y2\":\"1.5\",\"id\":\"Line-5-Copy-4\"}],[\"$\",\"line\",null,{\"x1\":\"0.5\",\"y1\":\"7.5\",\"x2\":\"19.5\",\"y2\":\"7.5\",\"id\":\"Line-5-Copy-5\"}],[\"$\",\"line\",null,{\"x1\":\"0.5\",\"y1\":\"13.5\",\"x2\":\"19.5\",\"y2\":\"13.5\",\"id\":\"Line-5-Copy-6\"}]]}]}]}]}]]}]]}],[\"$\",\"$L4f\",null,{}]]\n"])</script><script>self.__next_f.push([1,"3b:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eAcross the healthcare industry, the COVID-19 pandemic highlighted the need for robust insights into patients and their sentiments. With patients now expecting personalized and empathetic care and adopting telehealth in greater numbers, a growing number of healthcare organizations are recognizing the benefits of interaction analytics to improve processes and outcomes.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n50:T49b,\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eSolutions such as \u003ca href=\"/products/interaction-analytics\" class=\"nice-link\" rel=\"\" target=\"_self\" aria-label=\"NICE Interaction Analytics - open in same tab\"\u003eNICE Interaction Analytics\u003c/a\u003e allow healthcare organizations to drive operational efficiency by uncovering trends and root causes for improved handle times, process improvements—both for internal needs as well as government-required auditing processes. By mapping patient sentiment, organizations can measure and report on patient satisfaction more effectively, which helps them understand patient needs and improve the quality of care. NICE Interaction Analytics can also connect various health issues with social factors, enabling organizations to proactively improve services and patient outcomes. As a result, organizations like \u003ca href=\"/resources/ic24-power-better-patient-outcomes-with-nice\" class=\"nice-link\" rel=\"\" target=\"_self\" aria-label=\"IC24 - open in same tab\"\u003eIC24\u003c/a\u003e, a UK not-for-profit social enterprise providing National Health Service (NHS) virtual and in-person urgent care, are making significant improvements to operational efficiency and patient care.\u003c/body\u003e\u003c/html\u003e3c:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"$50\"},\"className\":\"\",\"id\":\"$undefined\"}]\n3d:[\"$\",\"h2\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"How IC24 powered better patient outcomes with NICE Interaction Analytics\"},\"className\":\" \",\"id\":\"\"}]\n3e:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eAs a critical provider of c"])</script><script>self.__next_f.push([1,"are for NHS patients in the UK, IC24 connects with millions of patients every year. The organization historically used manual auditing processes to review and analyze interactions from across their 24/7 operation, capturing less than 2% of patient encounters for evaluation. This left IC24 with a narrow view of the patient experience.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n3f:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eIn addition, the time required to perform these audits manually consumed a lot of time and resources. Manual interaction auditing processes are a heavy lift in terms of time and brain power. Just as quality teams analyze processes in other industries, the NHS requires healthcare organizations to verify compliance with regulations and standards, assess risk management practices to ensure that risks are identified, mitigated, and managed effectively, and identify opportunities for continuous improvement. With virtual care specifically, audits include assessing the effectiveness of telehealth service as well as evaluating how well clinicians engage with patients and manage their care remotely.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n40:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eBut when audits are performed manually, healthcare organizations must rely on a sample of interactions with patients. This prevents a deep and wide analysis of patterns occurring across the organization, leaving valuable insights into patient satisfaction and needs untapped. For example, patterns around IVR usage (and redundancies), seasonal patient concerns and overall sentiment are tough to spot with such a small selection of data.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n41:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eIC24 turned to NICE Interaction Analytics when increased demand and remote work during the pandemic turned robust patient insights from a nice-to-have to an imperative.\u003c/body\u003e\u003c/html"])</script><script>self.__next_f.push([1,"\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n42:[\"$\",\"figure\",null,{\"className\":\" text-left\",\"children\":[\"$\",\"$L34\",null,{\"src\":\"https://resources.nice.com/wp-content/uploads/2024/10/NICE-Interaction-Analytics.jpg\",\"alt\":\"NICE Interaction Analytics customer quote\",\"style\":{},\"className\":\"inline-block\",\"width\":800,\"height\":323,\"quality\":80}]}]\n43:[\"$\",\"h2\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"Results: Improvements to care and operations\"},\"className\":\" \",\"id\":\"\"}]\n44:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eAfter implementing NICE Interaction Analytics, IC24 began automating components of its internal customer sentiment mapping and more than 70% of its NHS-required auditing processes, for a 20% reduction in the auditing timeline. By being able to analyze 100% of interactions, IC24 can now access deep patient insights and measure and report on all patients’ satisfaction through sentiment analysis.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n45:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eIC24 was also able to use the solution to streamline processes, including identifying redundancies in the previous IVR set up. Eliminating these reduced IVR message duration by 27% and overall average handle time (AHT) by 16 seconds, among other improvements in efficiency.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n46:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eAnd perhaps most importantly, information gleaned from NICE Interaction Analytics is allowing IC24 to improve patient outcomes. The organization can connect various health issues (from Strep A to COVID-19 blood clots) with social factors, like the cost-of-living crisis and public transportation shutdowns. With this knowledge as well as sentiment-driven insights in hand, IC24 is better able to understand patient needs, improve its services and achieve better patient outcomes.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n47:[\"$\",\"p\",null,{\"dangerouslySet"])</script><script>self.__next_f.push([1,"InnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eIC24 started out leveraging NICE Interaction Analytics as a response to the increase in remote work and virtual care fueled by COVID-19, but the organization continues to reap the benefits long after the end of the pandemic. Both within the healthcare space and in other industries, the AI-powered solution drives outcomes—whether patient- or business-related—with deep insights into trends and root causes for improved handle times, reduced repeat contacts and process improvements.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n48:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eLearn more about how \u003ca href=\\\"/resources/ic24-power-better-patient-outcomes-with-nice\\\" class=\\\"nice-link\\\" rel=\\\"\\\" target=\\\"_self\\\" aria-label=\\\"IC24 realized significant improvements to operational efficiency and patient care - open in same tab\\\"\u003eIC24 realized significant improvements to operational efficiency and patient care\u003c/a\u003e using NICE Interaction Analytics.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\n"])</script><script>self.__next_f.push([1,"4d:[\"$\",\"nav\",null,{\"children\":[\"$\",\"ul\",null,{\"className\":\"header-nav-main\",\"children\":[[\"$\",\"li\",null,{\"className\":\"header-nav-head\",\"children\":[[\"$\",\"$L37\",null,{\"href\":\"/\",\"className\":\"header-nav-logo\",\"title\":\"NICE - AI Customer Service Automation Solutions\",\"children\":[\"$\",\"$L34\",null,{\"src\":\"https://resources.nice.com/wp-content/uploads/2024/04/nice-web-logo.webp\",\"alt\":\"NICE - AI Customer Service Automation Solutions\",\"width\":398,\"height\":158,\"quality\":80}]}],[\"$\",\"a\",null,{\"className\":\"header-nav-close\",\"href\":\"#\",\"title\":\"Close\",\"children\":\"×\"}]]}],[[\"$\",\"$L20\",\"3022937f-442a-4a63-854e-40188e34b4eb\",{\"componentName\":\"acf/menu-item\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuItem\"]}],\"$L51\"]}]}],[\"$\",\"$L20\",\"2a6b6dd4-d7c9-46ae-b9ab-33a0f7a6da16\",{\"componentName\":\"acf/menu-item\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuItem\"]}],\"$L52\"]}]}],[\"$\",\"$L20\",\"f2325131-ecb3-48cf-a916-2d920a345171\",{\"componentName\":\"acf/menu-item\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuItem\"]}],\"$L53\"]}]}],[\"$\",\"$L20\",\"860badf7-693a-4951-ac05-a00268966bab\",{\"componentName\":\"acf/menu-item\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuItem\"]}],\"$L54\"]}]}],[\"$\",\"$L20\",\"0a750572-8712-4904-9767-ac4efe333152\",{\"componentName\":\"acf/menu-item\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuItem\"]}],\"$L55\"]}]}],[\"$\",\"$L20\",\"6c46ebb1-3d70-4cd7-a750-5cb34167adef\",{\"componentName\":\"acf/menu-item\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuItem\"]}],\"$L56\"]}]}]]]}]}]\n"])</script><script>self.__next_f.push([1,"51:[\"$\",\"li\",null,{\"className\":\"header-nav-dropdown\",\"children\":[[\"$\",\"a\",null,{\"href\":\"/platform/platform-overview\",\"data-text\":\"Platform\",\"target\":\"$undefined\",\"children\":\"Platform\"}],[\"$\",\"div\",null,{\"className\":\"header-nav-columns\",\"children\":[\"$\",\"div\",null,{\"className\":\"header-nav-columns-inner\",\"children\":[[[\"$\",\"$L20\",\"788bc1e7-6be8-495a-813e-2f857ca1ef64\",{\"componentName\":\"acf/menu-section\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuSection\"]}],\"$L57\"]}]}]]]}]}]]}]\n52:[\"$\",\"li\",null,{\"className\":\"header-nav-dropdown\",\"children\":[[\"$\",\"a\",null,{\"href\":\"/products\",\"data-text\":\"Products\",\"target\":\"$undefined\",\"children\":\"Products\"}],[\"$\",\"div\",null,{\"className\":\"header-nav-columns\",\"children\":[\"$\",\"div\",null,{\"className\":\"header-nav-columns-inner\",\"children\":[[[\"$\",\"$L20\",\"a54be3f2-396d-485c-8007-cdb255ff863e\",{\"componentName\":\"acf/menu-navigation\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuNavigation\"]}],\"$L58\"]}]}]]]}]}]]}]\n53:[\"$\",\"li\",null,{\"className\":\"header-nav-dropdown\",\"children\":[[\"$\",\"a\",null,{\"href\":\"/solutions\",\"data-text\":\"Solutions\",\"target\":\"$undefined\",\"children\":\"Solutions\"}],[\"$\",\"div\",null,{\"className\":\"header-nav-columns\",\"children\":[\"$\",\"div\",null,{\"className\":\"header-nav-columns-inner\",\"children\":[[[\"$\",\"$L20\",\"e944238c-5a91-4044-bde4-26ab7abd4c22\",{\"componentName\":\"acf/menu-navigation\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuNavigation\"]}],\"$L59\"]}]}]]]}]}]]}]\n54:[\"$\",\"li\",null,{\"className\":\"header-nav-dropdown\",\"children\":[[\"$\",\"a\",null,{\"href\":\"/services\",\"data-text\":\"Services\",\"target\":\"$undefined\",\"children\":\"Services\"}],[\"$\",\"div\",null,{\"className\":\"header-nav-columns\",\"children\":[\"$\",\"div\""])</script><script>self.__next_f.push([1,",null,{\"className\":\"header-nav-columns-inner\",\"children\":[[[\"$\",\"$L20\",\"2418cbe6-6c38-4735-9809-d0fd33add328\",{\"componentName\":\"acf/menu-section\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuSection\"]}],\"$L5a\"]}]}]]]}]}]]}]\n55:[\"$\",\"li\",null,{\"className\":\"header-nav-dropdown\",\"children\":[[\"$\",\"a\",null,{\"href\":\"/resources\",\"data-text\":\"Resources\",\"target\":\"$undefined\",\"children\":\"Resources\"}],[\"$\",\"div\",null,{\"className\":\"header-nav-columns\",\"children\":[\"$\",\"div\",null,{\"className\":\"header-nav-columns-inner\",\"children\":[[[\"$\",\"$L20\",\"a9298bd5-022e-4bc4-bce4-be3153cdd688\",{\"componentName\":\"acf/menu-section\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuSection\"]}],\"$L5b\"]}]}]]]}]}]]}]\n56:[\"$\",\"li\",null,{\"className\":\"header-nav-dropdown\",\"children\":[[\"$\",\"a\",null,{\"href\":\"/company/about-us\",\"data-text\":\"Company\",\"target\":\"$undefined\",\"children\":\"Company\"}],[\"$\",\"div\",null,{\"className\":\"header-nav-columns\",\"children\":[\"$\",\"div\",null,{\"className\":\"header-nav-columns-inner\",\"children\":[[[\"$\",\"$L20\",\"06a2a50e-33e1-4e3b-b7aa-a763dcc16271\",{\"componentName\":\"acf/menu-section\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuSection\"]}],\"$L5c\"]}]}]]]}]}]]}]\n"])</script><script>self.__next_f.push([1,"57:[\"$\",\"div\",null,{\"className\":\"header-nav-menu-section\",\"data-columns\":3,\"children\":[[\"$\",\"div\",null,{\"children\":[false,[\"$\",\"div\",null,{\"className\":\"header-nav-inner-grid\",\"children\":[[\"$\",\"div\",null,{\"className\":\"mobile-only\",\"children\":[\"$\",\"ul\",null,{\"children\":[]}]}],[[\"$\",\"$L20\",\"49ed905a-0222-4885-954e-ec5d8f41256b\",{\"componentName\":\"acf/menu-column\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuColumn\"]}],\"$L5d\"]}]}],[\"$\",\"$L20\",\"c3cbe395-5d57-485c-8a0e-217f462c36bf\",{\"componentName\":\"acf/menu-column\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuColumn\"]}],\"$L5e\"]}]}],[\"$\",\"$L20\",\"921074e2-e27f-481e-9f4f-8cf52e21079f\",{\"componentName\":\"acf/menu-column\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuColumn\"]}],\"$L5f\"]}]}]]]}]]}],[\"$\",\"div\",null,{\"className\":\"header-nav-inner-resource\",\"children\":[[\"$\",\"figure\",null,{\"children\":[\"$\",\"img\",null,{\"src\":\"https://resources.nice.com/wp-content/uploads/2024/11/ai-value-calculator-255x145-1.jpg\",\"alt\":\"\"}]}],[\"$\",\"p\",null,{\"className\":\"header-nav-inner-resource-title\",\"children\":\"Discover the full value of AI in customer service\"}],[\"$\",\"p\",null,{\"className\":\"header-nav-inner-resource-description\",\"dangerouslySetInnerHTML\":{\"__html\":\"Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.\"}}],[\"$\",\"p\",null,{\"children\":[\"$\",\"a\",null,{\"href\":\"/ai-value-calculator\",\"className\":\"blue-arrow-link\",\"children\":\"Calculate your savings\"}]}]]}]]}]\n"])</script><script>self.__next_f.push([1,"58:[\"$\",\"div\",null,{\"className\":\"header-nav-promo\",\"children\":[\"$\",\"ul\",null,{\"children\":[[[\"$\",\"li\",\"0\",{\"className\":\"mobile-only\",\"children\":[\"$\",\"a\",null,{\"href\":\"/products\",\"className\":\"mobile-only\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"children\":\"Explore all Products\"}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":null}]]}]}]],[[\"$\",\"$L20\",\"b305f32c-837e-49d4-8149-f5d1af1afbb8\",{\"componentName\":\"acf/menu-navigation-item\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuNavigationItem\"]}],\"$L60\"]}]}],[\"$\",\"$L20\",\"813592b6-7841-4fdf-af19-846059ae8b97\",{\"componentName\":\"acf/menu-navigation-item\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuNavigationItem\"]}],\"$L61\"]}]}],[\"$\",\"$L20\",\"de6ed21f-bef0-4b80-adc6-4fa54a1f4459\",{\"componentName\":\"acf/menu-navigation-item\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuNavigationItem\"]}],\"$L62\"]}]}],[\"$\",\"$L20\",\"2815997f-d1e7-421d-8df3-d8de074abc60\",{\"componentName\":\"acf/menu-navigation-item\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuNavigationItem\"]}],\"$L63\"]}]}],[\"$\",\"$L20\",\"70b09ead-d35a-44fc-b269-17be54a78998\",{\"componentName\":\"acf/menu-navigation-item\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuNavigationItem\"]}],\"$L64\"]}]}],[\"$\",\"$L20\",\"447f2447-7d31-4786-b437-809a5c3c2f35\",{\"componentName\":\"acf/menu-navigation-item\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuNavigationItem\"]}],\"$L65\"]}]}],[\"$\",\"$L20\",\"59bf236c-3056-49b3-a609-da1d73232c12\",{\"componentName\":\"acf/menu-navigation-item\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuNavigationItem\"]}],\"$L66\"]}]}]]]}]}]\n"])</script><script>self.__next_f.push([1,"59:[\"$\",\"div\",null,{\"className\":\"header-nav-promo\",\"children\":[\"$\",\"ul\",null,{\"children\":[[[\"$\",\"li\",\"0\",{\"className\":\"mobile-only\",\"children\":[\"$\",\"a\",null,{\"href\":\"/solutions\",\"className\":\"mobile-only\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"children\":\"Explore all Solutions\"}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":null}]]}]}]],[[\"$\",\"$L20\",\"856129e7-1d26-4407-8837-fbb335a5c48a\",{\"componentName\":\"acf/menu-navigation-item\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuNavigationItem\"]}],\"$L67\"]}]}],[\"$\",\"$L20\",\"499678ee-59f1-4e48-8a37-dceed1e2c236\",{\"componentName\":\"acf/menu-navigation-item\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuNavigationItem\"]}],\"$L68\"]}]}],[\"$\",\"$L20\",\"2064b39f-5da0-4b71-9edd-4309804dd74c\",{\"componentName\":\"acf/menu-navigation-item\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuNavigationItem\"]}],\"$L69\"]}]}]]]}]}]\n"])</script><script>self.__next_f.push([1,"5a:[\"$\",\"div\",null,{\"className\":\"header-nav-menu-section\",\"data-columns\":3,\"children\":[[\"$\",\"div\",null,{\"children\":[false,[\"$\",\"div\",null,{\"className\":\"header-nav-inner-grid\",\"children\":[[\"$\",\"div\",null,{\"className\":\"mobile-only\",\"children\":[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"0\",{\"className\":\"mobile-only\",\"children\":[\"$\",\"a\",null,{\"href\":\"/services\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"children\":\"Explore all Services\"}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":null}]]}]}]]}]}],[[\"$\",\"$L20\",\"66b5070a-f600-46f2-aa84-53917e3d580f\",{\"componentName\":\"acf/menu-column\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuColumn\"]}],\"$L6a\"]}]}],[\"$\",\"$L20\",\"b0be4696-eb40-464b-ac41-17f168bb0c0a\",{\"componentName\":\"acf/menu-column\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuColumn\"]}],\"$L6b\"]}]}],[\"$\",\"$L20\",\"d783a216-2253-42b8-915f-cbd120f390db\",{\"componentName\":\"acf/menu-column\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuColumn\"]}],\"$L6c\"]}]}]]]}]]}],[\"$\",\"div\",null,{\"className\":\"header-nav-inner-resource\",\"children\":[[\"$\",\"figure\",null,{\"children\":[\"$\",\"img\",null,{\"src\":\"https://resources.nice.com/wp-content/uploads/2024/11/Gartner-MQ-2024-News-877x364-2.jpg\",\"alt\":\"\"}]}],[\"$\",\"p\",null,{\"className\":\"header-nav-inner-resource-title\",\"children\":\"Make the smartest buying decision with the latest Gartner analysis\"}],[\"$\",\"p\",null,{\"className\":\"header-nav-inner-resource-description\",\"dangerouslySetInnerHTML\":{\"__html\":\"NICE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.\"}}],[\"$\",\"p\",null,{\"children\":[\"$\",\"a\",null,{\"href\":\"https://get.nice.com/gartnermq2024\",\"className\":\"blue-arrow-link\",\"children\":\"Get report\"}]}]]}]]}]\n"])</script><script>self.__next_f.push([1,"5b:[\"$\",\"div\",null,{\"className\":\"header-nav-menu-section\",\"data-columns\":3,\"children\":[[\"$\",\"div\",null,{\"children\":[false,[\"$\",\"div\",null,{\"className\":\"header-nav-inner-grid\",\"children\":[[\"$\",\"div\",null,{\"className\":\"mobile-only\",\"children\":[\"$\",\"ul\",null,{\"children\":[]}]}],[[\"$\",\"$L20\",\"2b67de91-1eac-4215-9e83-ad58788ce04a\",{\"componentName\":\"acf/menu-column\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuColumn\"]}],\"$L6d\"]}]}],[\"$\",\"$L20\",\"e7e0a54c-ccd9-49fc-be25-6167b458cbcd\",{\"componentName\":\"acf/menu-column\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuColumn\"]}],\"$L6e\"]}]}],[\"$\",\"$L20\",\"ef251719-b890-4e64-ba27-1651f5c7715e\",{\"componentName\":\"acf/menu-column\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuColumn\"]}],\"$L6f\"]}]}]]]}]]}],[\"$\",\"div\",null,{\"className\":\"header-nav-inner-resource\",\"children\":[[\"$\",\"figure\",null,{\"children\":[\"$\",\"img\",null,{\"src\":\"https://resources.nice.com/wp-content/uploads/2024/11/ai-value-calculator-255x145-1.jpg\",\"alt\":\"\"}]}],[\"$\",\"p\",null,{\"className\":\"header-nav-inner-resource-title\",\"children\":\"Discover the full value of AI in customer service\"}],[\"$\",\"p\",null,{\"className\":\"header-nav-inner-resource-description\",\"dangerouslySetInnerHTML\":{\"__html\":\"Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.\"}}],[\"$\",\"p\",null,{\"children\":[\"$\",\"a\",null,{\"href\":\"/ai-value-calculator\",\"className\":\"blue-arrow-link\",\"children\":\"Calculate your savings\"}]}]]}]]}]\n5c:[\"$\",\"div\",null,{\"className\":\"header-nav-menu-section\",\"data-columns\":3,\"children\":[[\"$\",\"div\",null,{\"children\":[false,[\"$\",\"div\",null,{\"className\":\"header-nav-inner-grid\",\"children\":[[\"$\",\"div\",null"])</script><script>self.__next_f.push([1,",{\"className\":\"mobile-only\",\"children\":[\"$\",\"ul\",null,{\"children\":[]}]}],[[\"$\",\"$L20\",\"885a60bf-9e80-4b61-b89c-95681926c49b\",{\"componentName\":\"acf/menu-column\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuColumn\"]}],\"$L70\"]}]}],[\"$\",\"$L20\",\"85bfbadd-402b-46ae-8fa6-0e6d3c55163b\",{\"componentName\":\"acf/menu-column\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuColumn\"]}],\"$L71\"]}]}],[\"$\",\"$L20\",\"3e60561f-6f5b-4d6f-96f1-73209734eaae\",{\"componentName\":\"acf/menu-column\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuColumn\"]}],\"$L72\"]}]}]]]}]]}],[\"$\",\"div\",null,{\"className\":\"header-nav-inner-resource\",\"children\":[[\"$\",\"figure\",null,{\"children\":[\"$\",\"img\",null,{\"src\":\"https://resources.nice.com/wp-content/uploads/2024/10/HP-Latest-News-Interactions-2025-877x364-1.jpg\",\"alt\":\"\"}]}],[\"$\",\"p\",null,{\"className\":\"header-nav-inner-resource-title\",\"children\":\"Join us at the Largest CX Event of the Year!\"}],[\"$\",\"p\",null,{\"className\":\"header-nav-inner-resource-description\",\"dangerouslySetInnerHTML\":{\"__html\":\"Registration is open! Interactions 2025: June 16-18, 2025. Aria Hotel, Las Vegas\"}}],[\"$\",\"p\",null,{\"children\":[\"$\",\"a\",null,{\"href\":\"https://www.nice.com/websites/interactions/\",\"className\":\"blue-arrow-link\",\"children\":\"Register now\"}]}]]}]]}]\n"])</script><script>self.__next_f.push([1,"73:I[31729,[\"8173\",\"static/chunks/8173-1308e4bb4b0b329d.js\",\"8685\",\"static/chunks/8685-e7ad21b3f50a605f.js\",\"1184\",\"static/chunks/1184-266a94d248bc92cc.js\",\"5223\",\"static/chunks/5223-dce34bb07fa6d0be.js\",\"8626\",\"static/chunks/8626-c8142381241abb9c.js\",\"3761\",\"static/chunks/3761-43192240453fb876.js\",\"1367\",\"static/chunks/1367-23655c85ebcefc78.js\",\"8695\",\"static/chunks/8695-b6e05a76e3b2011f.js\",\"8265\",\"static/chunks/8265-57ef6205b9a944e1.js\",\"8835\",\"static/chunks/app/%5Blocale%5D/(main)/blog/%5B...slug%5D/page-5afc2c13016d4770.js\"],\"default\"]\n5d:[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-inner-col-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"CXone Mpower Platform\"}}],[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"0\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/platform/workflows\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Workflows\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Automate every service workflow\"}]]}]}],[\"$\",\"li\",\"1\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/platform/agents\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Agents\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Maximize agent performance\"}]]}]}],[\"$\",\"li\",\"2\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/platform/knowledge\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Knowledge\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Centralize data and knowledge\"}]]}]}]]}]]}]\n5e:[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-inner-col-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Customer Service Automation\"}}],[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"0\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/platform/platform-overview\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Platform Overview\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"childre"])</script><script>self.__next_f.push([1,"n\":\"Complete AI platform for customer service automation\"}]]}]}],[\"$\",\"li\",\"1\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/company/trust-center\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Trust \u0026amp; Compliance\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Ensure secure, reliable, and compliant customer service operations\"}]]}]}],[\"$\",\"li\",\"2\",{\"children\":[\"$\",\"a\",null,{\"href\":\"https://cxexchange.niceincontact.com\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"CXexchange Marketplace\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Discover partner solutions to extend capabilities on our platform\"}]]}]}]]}]]}]\n5f:[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-inner-col-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"\"}}],[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"0\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/cxone-hubs-integration-made-easy\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Integrations \u0026 Hubs\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Seamlessly connect your business systems\"}]]}]}],[\"$\",\"li\",\"1\",{\"children\":[\"$\",\"a\",null,{\"href\":\"https://developer.niceincontact.com\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Developer Portal\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Endless customization options with RESTful APIs and robust SDKs\"}]]}]}],[\"$\",\"li\",\"2\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/clubs\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"User Communities\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Collaborate, learn, and share best practices for customer service excellence\"}]]}]}]]}]]}]\n60:[\"$\",\"$L73\",null,{\"index\":0,\"title\":\"AI for Customer Experience\",\"children\":[[\"$\",\"$L20\",\"e76a4"])</script><script>self.__next_f.push([1,"051-fca3-4f53-9b7c-e0558ea8b7fd\",{\"componentName\":\"acf/menu-section\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuSection\"]}],\"$L74\"]}]}]]}]\n61:[\"$\",\"$L73\",null,{\"index\":1,\"title\":\"Digital \u0026amp; Self Service\",\"children\":[[\"$\",\"$L20\",\"b86c428b-28ab-41cd-a9ed-1c37ce01ad55\",{\"componentName\":\"acf/menu-section\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuSection\"]}],\"$L75\"]}]}]]}]\n62:[\"$\",\"$L73\",null,{\"index\":2,\"title\":\"Journey Orchestration \u0026amp; Routing\",\"children\":[[\"$\",\"$L20\",\"61c9fd40-bb5d-4b20-bbf6-d7f5106bbbfe\",{\"componentName\":\"acf/menu-section\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuSection\"]}],\"$L76\"]}]}]]}]\n63:[\"$\",\"$L73\",null,{\"index\":3,\"title\":\"Workforce Engagement \u0026amp; Management\",\"children\":[[\"$\",\"$L20\",\"e3164bfd-95a2-4682-92ca-319b3b2a9928\",{\"componentName\":\"acf/menu-section\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuSection\"]}],\"$L77\"]}]}]]}]\n64:[\"$\",\"$L73\",null,{\"index\":4,\"title\":\"CX Analytics\",\"children\":[[\"$\",\"$L20\",\"e8e976ab-95f1-4ab4-9ac8-5e5337fd6389\",{\"componentName\":\"acf/menu-section\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuSection\"]}],\"$L78\"]}]}]]}]\n65:[\"$\",\"$L73\",null,{\"index\":5,\"title\":\"Agent Assist\",\"children\":[[\"$\",\"$L20\",\"fe167d38-ef8d-4efa-9fb5-df4039eac4cf\",{\"componentName\":\"acf/menu-section\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/comp"])</script><script>self.__next_f.push([1,"onents/blocks/acf/Menu/MenuSection\"]}],\"$L79\"]}]}]]}]\n66:[\"$\",\"$L73\",null,{\"index\":6,\"title\":\"Open Cloud Platform\",\"children\":[[\"$\",\"$L20\",\"63d80de0-b858-4ff9-822d-56394be5c6f4\",{\"componentName\":\"acf/menu-section\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuSection\"]}],\"$L7a\"]}]}]]}]\n67:[\"$\",\"$L73\",null,{\"index\":0,\"title\":\"By Industry\",\"children\":[[\"$\",\"$L20\",\"568cdadc-ce07-4705-bd08-ae0caac5a161\",{\"componentName\":\"acf/menu-section\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuSection\"]}],\"$L7b\"]}]}]]}]\n68:[\"$\",\"$L73\",null,{\"index\":1,\"title\":\"By Business Initiative\",\"children\":[[\"$\",\"$L20\",\"d0824bf8-60ed-424b-979e-62fdcd4c46f3\",{\"componentName\":\"acf/menu-section\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuSection\"]}],\"$L7c\"]}]}]]}]\n69:[\"$\",\"$L73\",null,{\"index\":2,\"title\":\"Integrations \u0026amp; Custom Solutions\",\"children\":[[\"$\",\"$L20\",\"e7157d45-34e9-4ad4-9729-d85627f0c03f\",{\"componentName\":\"acf/menu-section\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuSection\"]}],\"$L7d\"]}]}]]}]\n6a:[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-inner-col-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Professional Services\"}}],[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"0\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/services/professional-services\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Professional Services\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Industry-leading expertise, tools and know-how\"}]]}]}],[\"$\",\"li\",\"1\",{\"children\":[\""])</script><script>self.__next_f.push([1,"$\",\"a\",null,{\"href\":\"https://cxexchange.niceincontact.com/en-US/home\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Implementation Partners\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"NICE-certified implementation partners\"}]]}]}],[\"$\",\"li\",\"2\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/services/business-consulting\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Business Consulting\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Your partner for successful transformation\"}]]}]}]]}]]}]\n6b:[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-inner-col-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Training\"}}],[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"0\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/resources/call-center-training\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Self-Led Training\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Professionally developed training courses\"}]]}]}],[\"$\",\"li\",\"1\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/services/training-and-education\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Contact Center Training\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Tailored education delivered by CX experts\"}]]}]}]]}]]}]\n6c:[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-inner-col-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Support \u0026amp; Assistance\"}}],[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"0\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/services/customer-support\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Customer Support\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Global support you can depend on\"}]]}]}]]}]]}]\n6d:[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-inner-col-t"])</script><script>self.__next_f.push([1,"itle\",\"dangerouslySetInnerHTML\":{\"__html\":\"Knowledge Base\"}}],[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"0\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/resources\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"All Resources\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Whitepapers, datasheets, demos and more\"}]]}]}],[\"$\",\"li\",\"1\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/resources/analyst-perspectives\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Analyst Perspectives\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Contact center reports from third party analysis\"}]]}]}],[\"$\",\"li\",\"2\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/glossary\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Terms Glossary\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Detailed descriptions of industry-related terms\"}]]}]}],[\"$\",\"li\",\"3\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/faq\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"FAQs\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Contact center focused frequently asked questions\"}]]}]}],[\"$\",\"li\",\"4\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/info\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Guides\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Expert insights for superior CX\"}]]}]}]]}]]}]\n6e:[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-inner-col-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Learning \u0026amp; Insights\"}}],[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"0\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/on-demand-webinars\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"On-Demand Webinars\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Browse ou"])</script><script>self.__next_f.push([1,"r extensive webinar catalog\"}]]}]}],[\"$\",\"li\",\"1\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/interactive-product-tours\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Interactive Product Tours\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Explore the complete platform with our self-guided demos\"}]]}]}],[\"$\",\"li\",\"2\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/blog\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Blog\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"CX industry guidance by contact center experts\"}]]}]}],[\"$\",\"li\",\"3\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/resources/why-nice-the-room-where-it-happened-video-series\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Why NICE? Video Series\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Step Inside The Room Where It Happened to see CX AI in action\"}]]}]}],[\"$\",\"li\",\"4\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/nice-and-simple\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"NICE \u0026amp; Simple: Video Demo Series\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Brilliant, bite-sized videos from our top product pros\"}]]}]}]]}]]}]\n6f:[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-inner-col-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Community\"}}],[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"0\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/events\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Events\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Upcoming events and webinars\"}]]}]}],[\"$\",\"li\",\"1\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/customer-stories\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Customer Stories\"}}],[\"$\",\"p\",null,{\"className\":\"h"])</script><script>self.__next_f.push([1,"eader-nav-item-description\",\"children\":\"Our customer's success is paramount. Read case studies about real CX transformation\"}]]}]}],[\"$\",\"li\",\"2\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/clubs\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"NICE Clubs\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Collaborate, learn, and share best practices for customer service excellence\"}]]}]}]]}]]}]\n70:[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-inner-col-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Company\"}}],[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"0\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/company/about-us\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"About Us\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Powering seamless cloud experiences\"}]]}]}],[\"$\",\"li\",\"1\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/company/investors\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Investors\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Investors relations, reports and filings\"}]]}]}],[\"$\",\"li\",\"2\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/company/global-locations\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Global Offices\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Interactive map of locations worldwide\"}]]}]}],[\"$\",\"li\",\"3\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/careers\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Careers\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"View job openings and learn about our culture\"}]]}]}],[\"$\",\"li\",\"4\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/company/global-leadership \",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"NICE Leadership\"}}],[\"$\",\"p\",null,{\"class"])</script><script>self.__next_f.push([1,"Name\":\"header-nav-item-description\",\"children\":\"Meet our global leadership and executive team\"}]]}]}]]}]]}]\n71:[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-inner-col-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"News \u0026amp; Media\"}}],[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"0\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/events\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Events\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Upcoming events and webinars\"}]]}]}],[\"$\",\"li\",\"1\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/press-releases\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Press Releases\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Find the latest updates from NICE\"}]]}]}],[\"$\",\"li\",\"2\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/company/media-center\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Media Center\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Media contacts and resources\"}]]}]}]]}]]}]\n72:[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-inner-col-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Corporate Governance\"}}],[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"0\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/company/trust-center\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"NICE Trust Center\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Securing your trust with every interaction\"}]]}]}],[\"$\",\"li\",\"1\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/company/competitive-advantage\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Competitive Advantage\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Discover why NICE is the market leader\"}]]}]}],[\"$\",\"li\",\"2\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/company/corporate-responsibil"])</script><script>self.__next_f.push([1,"ity\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Corporate Responsibility\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"In a world where you can be anything, be NICE\"}]]}]}]]}]]}]\n"])</script><script>self.__next_f.push([1,"74:[\"$\",\"div\",null,{\"className\":\"header-nav-menu-section\",\"data-columns\":3,\"children\":[[\"$\",\"div\",null,{\"children\":[[\"$\",\"div\",null,{\"className\":\"header-nav-top\",\"children\":[[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"AI for Customer Experience\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Purpose-built AI for unparalleled CX automation\"}]]}],[\"$\",\"div\",null,{\"children\":[\"$\",\"a\",null,{\"href\":\"/platform/cx-ai-overview\",\"className\":\"button-large button-white\",\"children\":\"Learn more\"}]}]]}],[\"$\",\"div\",null,{\"className\":\"header-nav-inner-grid\",\"children\":[\"$undefined\",[[\"$\",\"$L20\",\"e06e5a7e-1c51-42eb-b2e3-908fd939e905\",{\"componentName\":\"acf/menu-column\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuColumn\"]}],\"$L7e\"]}]}],[\"$\",\"$L20\",\"4c70f160-dd0f-4d10-9ea0-849c55b435b3\",{\"componentName\":\"acf/menu-column\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuColumn\"]}],\"$L7f\"]}]}],[\"$\",\"$L20\",\"9d0ce7d2-00da-405a-831c-8637e5e449b2\",{\"componentName\":\"acf/menu-column\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuColumn\"]}],\"$L80\"]}]}]]]}]]}],false]}]\n75:[\"$\",\"div\",null,{\"className\":\"header-nav-menu-section\",\"data-columns\":2,\"children\":[[\"$\",\"div\",null,{\"children\":[[\"$\",\"div\",null,{\"className\":\"header-nav-top\",\"children\":[[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Digital \u0026amp; Self Service\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Friction-free customer experiences driven by conversational AI\"}]]}],[\"$\",\"div\",null,{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/"])</script><script>self.__next_f.push([1,"digital-and-self-service\",\"className\":\"button-large button-white\",\"children\":\"Learn more\"}]}]]}],[\"$\",\"div\",null,{\"className\":\"header-nav-inner-grid\",\"children\":[\"$undefined\",[[\"$\",\"$L20\",\"c7ce6000-ec01-4edf-b707-54b8671dfaa3\",{\"componentName\":\"acf/menu-column\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuColumn\"]}],\"$L81\"]}]}],[\"$\",\"$L20\",\"2b736ac3-e11a-413b-8d02-f58e4c45f84e\",{\"componentName\":\"acf/menu-column\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuColumn\"]}],\"$L82\"]}]}]]]}]]}],false]}]\n76:[\"$\",\"div\",null,{\"className\":\"header-nav-menu-section\",\"data-columns\":2,\"children\":[[\"$\",\"div\",null,{\"children\":[[\"$\",\"div\",null,{\"className\":\"header-nav-top\",\"children\":[[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Journey Orchestration \u0026amp; Routing\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Seamless customer journeys across voice and digital channels\"}]]}],[\"$\",\"div\",null,{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/orchestration-and-routing\",\"className\":\"button-large button-white\",\"children\":\"View Products\"}]}]]}],[\"$\",\"div\",null,{\"className\":\"header-nav-inner-grid\",\"children\":[\"$undefined\",[[\"$\",\"$L20\",\"007da026-05cd-4f3a-9f22-33362d303886\",{\"componentName\":\"acf/menu-column\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuColumn\"]}],\"$L83\"]}]}],[\"$\",\"$L20\",\"598ad3b0-d6ea-4939-93b0-fe3c9be36494\",{\"componentName\":\"acf/menu-column\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuColumn\"]}],\"$L84\"]}]}]]]}]]}],false]}]\n77:[\""])</script><script>self.__next_f.push([1,"$\",\"div\",null,{\"className\":\"header-nav-menu-section\",\"data-columns\":2,\"children\":[[\"$\",\"div\",null,{\"children\":[[\"$\",\"div\",null,{\"className\":\"header-nav-top\",\"children\":[[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Workforce Engagement \u0026amp; Management\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Robust applications to optimize the employee experience (WEM)\"}]]}],[\"$\",\"div\",null,{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/workforce-engagement-management\",\"className\":\"button-large button-white\",\"children\":\"Learn more\"}]}]]}],[\"$\",\"div\",null,{\"className\":\"header-nav-inner-grid\",\"children\":[\"$undefined\",[[\"$\",\"$L20\",\"02a3b787-91fd-4d2e-9d12-8db597bf3365\",{\"componentName\":\"acf/menu-column\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuColumn\"]}],\"$L85\"]}]}],[\"$\",\"$L20\",\"1b1a077c-c529-4ebb-ad3e-9fda0464b0ae\",{\"componentName\":\"acf/menu-column\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuColumn\"]}],\"$L86\"]}]}]]]}]]}],false]}]\n78:[\"$\",\"div\",null,{\"className\":\"header-nav-menu-section\",\"data-columns\":2,\"children\":[[\"$\",\"div\",null,{\"children\":[[\"$\",\"div\",null,{\"className\":\"header-nav-top\",\"children\":[[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"CX Analytics\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Actionable insights to continuously enhance the customer experience\"}]]}],[\"$\",\"div\",null,{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/cx-analytics\",\"className\":\"button-large button-white\",\"children\":\"Learn more\"}]}]]}],[\"$\",\"div\",null,{\"className\":\"header-nav-inner-grid\",\"children\":[\"$undefined\",[[\"$\",\"$L20\",\"cad14274-7439-455b-b175-9e0dcaec3496\",{\"componentName\":\"acf/menu-column\",\"chil"])</script><script>self.__next_f.push([1,"dren\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuColumn\"]}],\"$L87\"]}]}],[\"$\",\"$L20\",\"78038780-54be-4ed5-862a-da2c33578e33\",{\"componentName\":\"acf/menu-column\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuColumn\"]}],\"$L88\"]}]}]]]}]]}],false]}]\n79:[\"$\",\"div\",null,{\"className\":\"header-nav-menu-section\",\"data-columns\":2,\"children\":[[\"$\",\"div\",null,{\"children\":[[\"$\",\"div\",null,{\"className\":\"header-nav-top\",\"children\":[[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Agent Assist\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"AI-driven tools for real-time agent guidance and coaching\"}]]}],[\"$\",\"div\",null,{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/agent-assist\",\"className\":\"button-large button-white\",\"children\":\"Learn more\"}]}]]}],[\"$\",\"div\",null,{\"className\":\"header-nav-inner-grid\",\"children\":[\"$undefined\",[[\"$\",\"$L20\",\"d0554c12-fbb3-40aa-8f25-2d92a0198398\",{\"componentName\":\"acf/menu-column\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuColumn\"]}],\"$L89\"]}]}],[\"$\",\"$L20\",\"6b054647-7305-4d82-a561-22bee10e5345\",{\"componentName\":\"acf/menu-column\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuColumn\"]}],\"$L8a\"]}]}]]]}]]}],false]}]\n7a:[\"$\",\"div\",null,{\"className\":\"header-nav-menu-section\",\"data-columns\":3,\"children\":[[\"$\",\"div\",null,{\"children\":[[\"$\",\"div\",null,{\"className\":\"header-nav-top\",\"children\":[[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Open Cloud Platform\"}}],[\"$\""])</script><script>self.__next_f.push([1,",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Innovative cloud-native foundation to rapidly scale extraordinary CX\"}]]}],[\"$\",\"div\",null,{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/open-cloud-platform\",\"className\":\"button-large button-white\",\"children\":\"Learn more\"}]}]]}],[\"$\",\"div\",null,{\"className\":\"header-nav-inner-grid\",\"children\":[\"$undefined\",[[\"$\",\"$L20\",\"a9c1a6ab-027c-4eb1-8d50-95c2d3d18906\",{\"componentName\":\"acf/menu-column\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuColumn\"]}],\"$L8b\"]}]}],[\"$\",\"$L20\",\"a6113984-649f-4fde-9c91-3fa175d7d4ab\",{\"componentName\":\"acf/menu-column\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuColumn\"]}],\"$L8c\"]}]}],[\"$\",\"$L20\",\"d097b656-d381-43a3-9851-27209e00aa91\",{\"componentName\":\"acf/menu-column\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuColumn\"]}],\"$L8d\"]}]}]]]}]]}],false]}]\n7b:[\"$\",\"div\",null,{\"className\":\"header-nav-menu-section\",\"data-columns\":2,\"children\":[[\"$\",\"div\",null,{\"children\":[[\"$\",\"div\",null,{\"className\":\"header-nav-top\",\"children\":[[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"By Industry\"}}],\"\"]}],\"\"]}],[\"$\",\"div\",null,{\"className\":\"header-nav-inner-grid\",\"children\":[\"$undefined\",[[\"$\",\"$L20\",\"b2b97ee2-2472-4cb9-b876-885279c3b446\",{\"componentName\":\"acf/menu-column\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuColumn\"]}],\"$L8e\"]}]}],[\"$\",\"$L20\",\"b24076e3-ca3f-4668-b99e-5748dabac45d\",{\"componentName\":\"acf/menu-column\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"chil"])</script><script>self.__next_f.push([1,"dren\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuColumn\"]}],\"$L8f\"]}]}]]]}]]}],[\"$\",\"div\",null,{\"className\":\"header-nav-inner-resource\",\"children\":[[\"$\",\"figure\",null,{\"children\":[\"$\",\"img\",null,{\"src\":\"https://resources.nice.com/wp-content/uploads/2024/11/ai-value-calculator-255x145-1.jpg\",\"alt\":\"\"}]}],[\"$\",\"p\",null,{\"className\":\"header-nav-inner-resource-title\",\"children\":\"Discover the full value of AI in customer service\"}],[\"$\",\"p\",null,{\"className\":\"header-nav-inner-resource-description\",\"dangerouslySetInnerHTML\":{\"__html\":\"Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.\"}}],[\"$\",\"p\",null,{\"children\":[\"$\",\"a\",null,{\"href\":\"/ai-value-calculator\",\"className\":\"blue-arrow-link\",\"children\":\"Calculate your savings\"}]}]]}]]}]\n7c:[\"$\",\"div\",null,{\"className\":\"header-nav-menu-section\",\"data-columns\":2,\"children\":[[\"$\",\"div\",null,{\"children\":[[\"$\",\"div\",null,{\"className\":\"header-nav-top\",\"children\":[[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"By Business Initiative\"}}],\"\"]}],\"\"]}],[\"$\",\"div\",null,{\"className\":\"header-nav-inner-grid\",\"children\":[\"$undefined\",[[\"$\",\"$L20\",\"0fc7b428-c8f1-4d32-b496-e67f7347acc5\",{\"componentName\":\"acf/menu-column\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuColumn\"]}],\"$L90\"]}]}],[\"$\",\"$L20\",\"784bf8b6-708b-40e6-80ac-3bba82ee618a\",{\"componentName\":\"acf/menu-column\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuColumn\"]}],\"$L91\"]}]}]]]}]]}],false]}]\n7d:[\"$\",\"div\",null,{\"className\":\"header-nav-menu-section\",\"data-columns\":2,\"children\":[[\"$\",\"div\",null,{\"children\":[[\"$\",\"div\",null,{\"className\":\"header-nav-top\",\"children\":[[\"$\",\"div\",null,{\"c"])</script><script>self.__next_f.push([1,"hildren\":[[\"$\",\"p\",null,{\"className\":\"header-nav-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Integrations \u0026amp; Custom Solutions\"}}],\"\"]}],\"\"]}],[\"$\",\"div\",null,{\"className\":\"header-nav-inner-grid\",\"children\":[\"$undefined\",[[\"$\",\"$L20\",\"d7684314-d4d0-4c06-8627-800c55257ad4\",{\"componentName\":\"acf/menu-column\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuColumn\"]}],\"$L92\"]}]}],[\"$\",\"$L20\",\"ed82a9e0-fae1-4c2d-af5a-e2ae08782390\",{\"componentName\":\"acf/menu-column\",\"children\":[\"$\",\"$21\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L22\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuColumn\"]}],\"$L93\"]}]}]]]}]]}],[\"$\",\"div\",null,{\"className\":\"header-nav-inner-resource\",\"children\":[[\"$\",\"figure\",null,{\"children\":[\"$\",\"img\",null,{\"src\":\"https://resources.nice.com/wp-content/uploads/2024/11/Gasrtner_Market_Leadership_877x364.jpg\",\"alt\":\"\"}]}],[\"$\",\"p\",null,{\"className\":\"header-nav-inner-resource-title\",\"children\":\"91% of customers recommend NICE as a preferred CCaaS vendor\"}],[\"$\",\"p\",null,{\"className\":\"header-nav-inner-resource-description\",\"dangerouslySetInnerHTML\":{\"__html\":\"Gartner® named NICE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.\"}}],[\"$\",\"p\",null,{\"children\":[\"$\",\"a\",null,{\"href\":\"https://get.nice.com/gartner-customers-choice-ccaas-gartner-2024.html\",\"className\":\"blue-arrow-link\",\"children\":\"Get report\"}]}]]}]]}]\n"])</script><script>self.__next_f.push([1,"7e:[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-inner-col-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"\"}}],[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"0\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/autopilot\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Autopilot\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Elevate customer self-service with an AI-powered virtual agent\"}]]}]}],[\"$\",\"li\",\"1\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/copilot\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Copilot\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Empower agents and supervisors with powerful AI to drive productivity\"}]]}]}],[\"$\",\"li\",\"2\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/actions\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Actions\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Unlock complex data with generative AI for CX leaders\"}]]}]}],[\"$\",\"li\",\"3\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/autosummary\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"AutoSummary\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Automate notetaking with Gen AI to summarize every interaction\"}]]}]}]]}]]}]\n7f:[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-inner-col-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"\"}}],[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"0\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/ai-routing\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"AI Routing\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Match customers to their perfect agent for improved business results\"}]]}]}],[\"$\",\"li\",\"1\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/enlighten-ai-complaint-management\",\"children\""])</script><script>self.__next_f.push([1,":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Enlighten AI for Complaint Management\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Protect your organization from reputational and financial risks\"}]]}]}],[\"$\",\"li\",\"2\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/enlighten-ai-for-sales-effectiveness\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Enlighten AI for Sales Effectiveness\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Increase conversion rates and grow revenue with real-time analysis\"}]]}]}]]}]]}]\n80:[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-inner-col-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"\"}}],[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"0\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/experience-optimization-enlighten-xo\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Experience Optimization (XO)\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Learn from all interactions with AI that builds smart self-service\"}]]}]}],[\"$\",\"li\",\"1\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/enlighten-ai-customer-satisfaction-csat\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Enlighten AI for Customer Satisfaction (CSAT)\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Gain insights on agent soft-skill behaviors on every interaction\"}]]}]}]]}]]}]\n81:[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-inner-col-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"\"}}],[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"0\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/autopilot\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Autopilot\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Elevate self-service experiences with an AI-po"])</script><script>self.__next_f.push([1,"wered virtual agent that guides customers\"}]]}]}],[\"$\",\"li\",\"1\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/conversational-ai-and-chatbots\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Conversational AI \u0026 Chatbots\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Engage customers with AI-powered intelligent virtual agents and chatbots that converse naturally\"}]]}]}],[\"$\",\"li\",\"2\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/knowledge-management\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Knowledge Management\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Meet customers with knowledge and ensure they receive the right content, wherever they are\"}]]}]}],[\"$\",\"li\",\"3\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/proactive-ai-agent\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Proactive AI Agent\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Keep customers engaged in conversation from onboarding to installation, service, and retention\"}]]}]}]]}]]}]\n82:[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-inner-col-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"\"}}],[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"0\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/web-and-mobile-engagement\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Web \u0026 Mobile Engagement\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Remove friction across the digital journey by proactively delivering the right guidance at the right time\"}]]}]}],[\"$\",\"li\",\"1\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/interactive-voice-response-ivr\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Interactive Voice Response (IVR)\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"child"])</script><script>self.__next_f.push([1,"ren\":\"Accelerate resolution, improve routing efficiency and cut costs with AI boosted voice self-service\"}]]}]}],[\"$\",\"li\",\"2\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/experience-optimization-enlighten-xo\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Experience Optimization (XO)\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service\"}]]}]}]]}]]}]\n83:[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-inner-col-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"\"}}],[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"0\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/actions\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Actions\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Unlock complex data with generative AI for CX leaders\"}]]}]}],[\"$\",\"li\",\"1\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/omnichannel-routing\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Omnichannel Routing\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Connect customers to the ideal resource, the smart way\"}]]}]}],[\"$\",\"li\",\"2\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/ai-routing\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"AI Routing\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Match every customer to their perfect agent with AI that delivers personalized experiences and improves results\"}]]}]}]]}]]}]\n84:[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-inner-col-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"\"}}],[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"0\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/proactive-dialer\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML"])</script><script>self.__next_f.push([1,"\":{\"__html\":\"Proactive Dialer\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Generate more revenue, minimize hang-ups, proactively connect to reduce friction in the customer experience\"}]]}]}],[\"$\",\"li\",\"1\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/digital-voice-channels\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Digital \u0026amp; Voice Channels\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Meet consumers in their preferred channel, provide frictionless experiences, maintain context throughout\"}]]}]}],[\"$\",\"li\",\"2\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/social-chat-and-messaging\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Social, Chat \u0026 Messaging\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Engage website visitors in conversations on their channel of choice\"}]]}]}]]}]]}]\n85:[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-inner-col-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"\"}}],[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"0\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/workforce-management\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Workforce Management\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Anticipate business demands with smarter, AI-based forecasting that keeps SLAs up and costs down\"}]]}]}],[\"$\",\"li\",\"1\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/quality-management\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Quality Management\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Deliver better customer experiences through streamlined processes and actionable, AI-based feedback\"}]]}]}],[\"$\",\"li\",\"2\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/performance-management\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"d"])</script><script>self.__next_f.push([1,"angerouslySetInnerHTML\":{\"__html\":\"Performance Management\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Meet your organizational goals while engaging employees through personal coaching and gamification\"}]]}]}],[\"$\",\"li\",\"3\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/interaction-recording-and-management\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Interaction Recording \u0026 Management\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Capture your omnichannel interactions, meet your contact center’s regulatory needs and drive better performance\"}]]}]}]]}]]}]\n86:[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-inner-col-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"\"}}],[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"0\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/supervisor-workspace\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Supervisor Workspace\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Turbocharge supervisors to make agile decisions, streamline workflows and improve performance\"}]]}]}],[\"$\",\"li\",\"1\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/reporting\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Dashboard \u0026amp; Reporting\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights\"}]]}]}],[\"$\",\"li\",\"2\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/desktop-and-process-analytics\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Automated Agent Augmentation\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Automatically detect automation opportunities, and effortlessly build automation processes as needed\"}]]}]}],[\"$\",\"li\",\"3\",{\"children\":[\"$\",\"a\",null,{\"h"])</script><script>self.__next_f.push([1,"ref\":\"/products/playvox\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Playvox by NICE\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Seamlessly integrate with CRMs to efficiently manage your workforce\"}]]}]}]]}]]}]\n87:[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-inner-col-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"\"}}],[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"0\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/experience-optimization-enlighten-xo\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Experience Optimization (XO)\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service\"}]]}]}],[\"$\",\"li\",\"1\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/actions\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Actions\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Unlock complex data with generative AI for CX leaders\"}]]}]}],[\"$\",\"li\",\"2\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/reporting\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Dashboard \u0026 Reporting\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights\"}]]}]}]]}]]}]\n88:[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-inner-col-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"\"}}],[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"0\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/feedback-management\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Feedback Management\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Discover actionable insights fr"])</script><script>self.__next_f.push([1,"om omnichannel customer feedback to improve customer satisfaction\"}]]}]}],[\"$\",\"li\",\"1\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/interaction-analytics\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Interactions Analytics\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Analyze every interaction to understand operational trends and agent performance\"}]]}]}],[\"$\",\"li\",\"2\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/desktop-and-process-analytics\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Desktop \u0026amp; Process Analytics\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Understand and confidently select the processes that will contribute most to your performance success\"}]]}]}]]}]]}]\n89:[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-inner-col-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"\"}}],[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"0\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/omnichannel-agent-desktop\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Omnichannel Agent Desktop\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"A unified agent workspace provides everything agents need to handle all interactions\"}]]}]}],[\"$\",\"li\",\"1\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/agent-assist-hub\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Agent Assist Hub\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Easily integrate applications that help turn every one of your agents into a customer service superstar\"}]]}]}],[\"$\",\"li\",\"2\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/real-time-interaction-guidance\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Real-Time Guidance\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\""])</script><script>self.__next_f.push([1,":\"Helps agents understand where they can improve their behaviors in real-time to boost customer satisfaction\"}]]}]}]]}]]}]\n8a:[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-inner-col-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"\"}}],[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"0\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/autosummary\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"AutoSummary\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Automate agent notetaking with the power of generative AI to summarize every interaction\"}]]}]}],[\"$\",\"li\",\"1\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/knowledge-management\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Knowledge Management\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Your customer’s journey begins with a search. Meet them with knowledge and ensure they receive the right content\"}]]}]}]]}]]}]\n8b:[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-inner-col-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"\"}}],[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"0\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/security-and-compliance\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Security \u0026 Compliance\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Secure your data and enjoy industry-leading guaranteed uptime\"}]]}]}],[\"$\",\"li\",\"1\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/resiliency-and-reliability\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Resiliency \u0026amp; Reliability\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Keep your contact center up and running with dynamic elasticity\"}]]}]}],[\"$\",\"li\",\"2\",{\"children\":[\"$\",\"a\",null,{\"href\":\"https://cxexchange.niceincontact.com\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-ite"])</script><script>self.__next_f.push([1,"m-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"CXexchange Marketplace\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Discover partner solutions to extend capabilities on our platform\"}]]}]}],[\"$\",\"li\",\"3\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/integrations-developer-tools-apis\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Developer Tools \u0026 APIs\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Endless customization options with RESTful APIs and robust SDKs\"}]]}]}]]}]]}]\n8c:[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-inner-col-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"\"}}],[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"0\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/integrations-developer-tools-apis\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Pre-Built Integrations\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Increase value with pre-integrated applications, UCaaS and CRM adapters\"}]]}]}],[\"$\",\"li\",\"1\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/fedramp\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"FedRAMP\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Give your government agency the tools to act smarter and respond faster\"}]]}]}],[\"$\",\"li\",\"2\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/voice-as-a-service\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Voice as a Service (VaaS)\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Connect agents and customers with cloud-optimized voice \u0026amp; data services\"}]]}]}]]}]]}]\n8d:[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-inner-col-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"\"}}],[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"0\",{\"children\":[\"$\",\"a\",null,{\"href\":\"https://www.elevateai.com\",\"chil"])</script><script>self.__next_f.push([1,"dren\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Elevate AI\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Improve your customer conversations with accurate STT transcription\"}]]}]}],[\"$\",\"li\",\"1\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/multipath-to-cxone\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Multipath to CXone\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Connect vital enterprise infrastructure to our cloud gradually and safely \"}]]}]}],[\"$\",\"li\",\"2\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/unified-communications-as-a-service-ucaas\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Unified Communications as a Service (UCaaS)\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Unify your contact center with the rest of the organization\"}]]}]}]]}]]}]\n8e:[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-inner-col-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"\"}}],[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"0\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/solutions/business-process-outsourcers\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"BPO\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Business Process Outsourcers\"}]]}]}],[\"$\",\"li\",\"1\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/solutions/financial-services\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Financial Services\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Customer experiences that count\"}]]}]}],[\"$\",\"li\",\"2\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/solutions/government\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Government\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Elevate citizen "])</script><script>self.__next_f.push([1,"trust\"}]]}]}],[\"$\",\"li\",\"3\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/solutions/healthcare\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Healthcare\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Healthy patient experiences\"}]]}]}]]}]]}]\n8f:[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-inner-col-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"\"}}],[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"0\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/solutions/insurance\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Insurance\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Secure policyholder experiences\"}]]}]}],[\"$\",\"li\",\"1\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/solutions/retail\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Retail\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Delight customers where they shop\"}]]}]}],[\"$\",\"li\",\"2\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/solutions/telecommunications\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Telecom\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"CX for Telecommunications\"}]]}]}],[\"$\",\"li\",\"3\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/solutions/travel-and-hospitality\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Travel \u0026amp; Hospitality\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Boost traveler and guest loyalty\"}]]}]}]]}]]}]\n90:[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-inner-col-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"\"}}],[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"0\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/solutions/grow-revenues\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Grow Revenue\"}}],[\"$\",\"p\",null,{\"clas"])</script><script>self.__next_f.push([1,"sName\":\"header-nav-item-description\",\"children\":\"Boost conversions and win rates to accelerate growth\"}]]}]}],[\"$\",\"li\",\"1\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/solutions/employee-engagement\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Engage \u0026 Empower Employees\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Create a workplace of truly engaged employees\"}]]}]}],[\"$\",\"li\",\"2\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/solutions/boost-customer-loyalty\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Boost Customer Loyalty\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Improve customer loyalty on interactions across the journey\"}]]}]}],[\"$\",\"li\",\"3\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/enlighten-ai\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Transform CX with AI\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Identify behaviors that drive frictionless customer experiences\"}]]}]}],[\"$\",\"li\",\"4\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/solutions/drive-digital-transformation\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Drive Digital Transformation\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Integrate digital technology at the center of CX\"}]]}]}]]}]]}]\n91:[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-inner-col-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"\"}}],[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"0\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/solutions/call-center-software\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Call Center Software\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Empower agents to provide better experiences\"}]]}]}],[\"$\",\"li\",\"1\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/solutions/increase-opera"])</script><script>self.__next_f.push([1,"tional-efficiency\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Increase Operational Efficiency\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Leverage AI and automation to increase agent retention\"}]]}]}],[\"$\",\"li\",\"2\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/solutions/move-to-the-cloud\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Move to the Cloud\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Elevate experiences by moving operations to the cloud\"}]]}]}],[\"$\",\"li\",\"3\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/solutions/improve-compliance\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Improve Compliance\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Protect your consumers with pre-built compliance solutions\"}]]}]}],[\"$\",\"li\",\"4\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/solutions/proactive-customer-engagement\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Proactive Customer Engagement\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Elevate customer satisfaction with proactive conversational AI\"}]]}]}]]}]]}]\n92:[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-inner-col-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"\"}}],[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"0\",{\"children\":[\"$\",\"a\",null,{\"href\":\"https://cxexchange.niceincontact.com/en-US/home\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"CXexchange Marketplace\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Discover partner solutions to extend capabilities on our platform\"}]]}]}],[\"$\",\"li\",\"1\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/cxone-hubs-integration-made-easy\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\""])</script><script>self.__next_f.push([1,"Pre-Built Integrations\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Seamlessly connect your business systems with our platform\"}]]}]}]]}]]}]\n93:[\"$\",\"div\",null,{\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-inner-col-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"\"}}],[\"$\",\"ul\",null,{\"children\":[[\"$\",\"li\",\"0\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/products/integrations-developer-tools-apis\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Developer Tools \u0026amp; APIs\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Endless customization options with RESTful APIs and robust SDKs\"}]]}]}],[\"$\",\"li\",\"1\",{\"children\":[\"$\",\"a\",null,{\"href\":\"/partners\",\"children\":[[\"$\",\"p\",null,{\"className\":\"header-nav-item-title\",\"dangerouslySetInnerHTML\":{\"__html\":\"Partner Ecosystem\"}}],[\"$\",\"p\",null,{\"className\":\"header-nav-item-description\",\"children\":\"Embark on a journey of shared success and collaboration\"}]]}]}]]}]]}]\n"])</script><div hidden id="S:0"><li class="header-nav-dropdown"><a href="/platform/platform-overview" data-text="Platform">Platform</a><div class="header-nav-columns"><div class="header-nav-columns-inner"><template id="B:6"></template></div></div></li></div><script>$RC=function(b,c,e){c=document.getElementById(c);c.parentNode.removeChild(c);var a=document.getElementById(b);if(a){b=a.previousSibling;if(e)b.data="$!",a.setAttribute("data-dgst",e);else{e=b.parentNode;a=b.nextSibling;var f=0;do{if(a&&8===a.nodeType){var d=a.data;if("/$"===d)if(0===f)break;else f--;else"$"!==d&&"$?"!==d&&"$!"!==d||f++}d=a.nextSibling;e.removeChild(a);a=d}while(a);for(;c.firstChild;)e.insertBefore(c.firstChild,a);b.data="$"}b._reactRetry&&b._reactRetry()}};$RC("B:0","S:0")</script><div hidden id="S:1"><li class="header-nav-dropdown"><a href="/products" data-text="Products">Products</a><div class="header-nav-columns"><div class="header-nav-columns-inner"><template id="B:7"></template></div></div></li></div><script>$RC("B:1","S:1")</script><div hidden id="S:2"><li class="header-nav-dropdown"><a href="/solutions" data-text="Solutions">Solutions</a><div class="header-nav-columns"><div class="header-nav-columns-inner"><template id="B:8"></template></div></div></li></div><script>$RC("B:2","S:2")</script><div hidden id="S:3"><li class="header-nav-dropdown"><a href="/services" data-text="Services">Services</a><div class="header-nav-columns"><div class="header-nav-columns-inner"><template id="B:9"></template></div></div></li></div><script>$RC("B:3","S:3")</script><div hidden id="S:4"><li class="header-nav-dropdown"><a href="/resources" data-text="Resources">Resources</a><div class="header-nav-columns"><div class="header-nav-columns-inner"><template id="B:a"></template></div></div></li></div><script>$RC("B:4","S:4")</script><div hidden id="S:5"><li class="header-nav-dropdown"><a href="/company/about-us" data-text="Company">Company</a><div class="header-nav-columns"><div class="header-nav-columns-inner"><template id="B:b"></template></div></div></li></div><script>$RC("B:5","S:5")</script><link rel="preload" as="image" href="https://resources.nice.com/wp-content/uploads/2024/11/ai-value-calculator-255x145-1.jpg"/><link rel="preload" as="image" href="https://resources.nice.com/wp-content/uploads/2024/11/Gartner-MQ-2024-News-877x364-2.jpg"/><link rel="preload" as="image" href="https://resources.nice.com/wp-content/uploads/2024/10/HP-Latest-News-Interactions-2025-877x364-1.jpg"/><div hidden id="S:6"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-inner-grid"><div class="mobile-only"><ul></ul></div><template id="B:c"></template><template id="B:d"></template><template id="B:e"></template></div></div><div class="header-nav-inner-resource"><figure><img src="https://resources.nice.com/wp-content/uploads/2024/11/ai-value-calculator-255x145-1.jpg" alt=""/></figure><p class="header-nav-inner-resource-title">Discover the full value of AI in customer service</p><p class="header-nav-inner-resource-description">Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.</p><p><a href="/ai-value-calculator" class="blue-arrow-link">Calculate your savings</a></p></div></div></div><script>$RC("B:6","S:6")</script><div hidden id="S:7"><div class="header-nav-promo"><ul><li class="mobile-only"><a href="/products" class="mobile-only"><p class="header-nav-item-title">Explore all Products</p><p class="header-nav-item-description"></p></a></li><template id="B:f"></template><template id="B:10"></template><template id="B:11"></template><template id="B:12"></template><template id="B:13"></template><template id="B:14"></template><template id="B:15"></template></ul></div></div><script>$RC("B:7","S:7")</script><div hidden id="S:8"><div class="header-nav-promo"><ul><li class="mobile-only"><a href="/solutions" class="mobile-only"><p class="header-nav-item-title">Explore all Solutions</p><p class="header-nav-item-description"></p></a></li><template id="B:16"></template><template id="B:17"></template><template id="B:18"></template></ul></div></div><script>$RC("B:8","S:8")</script><div hidden id="S:9"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-inner-grid"><div class="mobile-only"><ul><li class="mobile-only"><a href="/services"><p class="header-nav-item-title">Explore all Services</p><p class="header-nav-item-description"></p></a></li></ul></div><template id="B:19"></template><template id="B:1a"></template><template id="B:1b"></template></div></div><div class="header-nav-inner-resource"><figure><img src="https://resources.nice.com/wp-content/uploads/2024/11/Gartner-MQ-2024-News-877x364-2.jpg" alt=""/></figure><p class="header-nav-inner-resource-title">Make the smartest buying decision with the latest Gartner analysis</p><p class="header-nav-inner-resource-description">NICE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.</p><p><a href="https://get.nice.com/gartnermq2024" class="blue-arrow-link">Get report</a></p></div></div></div><script>$RC("B:9","S:9")</script><div hidden id="S:a"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-inner-grid"><div class="mobile-only"><ul></ul></div><template id="B:1c"></template><template id="B:1d"></template><template id="B:1e"></template></div></div><div class="header-nav-inner-resource"><figure><img src="https://resources.nice.com/wp-content/uploads/2024/11/ai-value-calculator-255x145-1.jpg" alt=""/></figure><p class="header-nav-inner-resource-title">Discover the full value of AI in customer service</p><p class="header-nav-inner-resource-description">Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.</p><p><a href="/ai-value-calculator" class="blue-arrow-link">Calculate your savings</a></p></div></div></div><script>$RC("B:a","S:a")</script><div hidden id="S:b"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-inner-grid"><div class="mobile-only"><ul></ul></div><template id="B:1f"></template><template id="B:20"></template><template id="B:21"></template></div></div><div class="header-nav-inner-resource"><figure><img src="https://resources.nice.com/wp-content/uploads/2024/10/HP-Latest-News-Interactions-2025-877x364-1.jpg" alt=""/></figure><p class="header-nav-inner-resource-title">Join us at the Largest CX Event of the Year!</p><p class="header-nav-inner-resource-description">Registration is open! Interactions 2025: June 16-18, 2025. Aria Hotel, Las Vegas</p><p><a href="https://www.nice.com/websites/interactions/" class="blue-arrow-link">Register now</a></p></div></div></div><script>$RC("B:b","S:b")</script><div hidden id="S:c"><div><p class="header-nav-inner-col-title">CXone Mpower Platform</p><ul><li><a href="/platform/workflows"><p class="header-nav-item-title">Workflows</p><p class="header-nav-item-description">Automate every service workflow</p></a></li><li><a href="/platform/agents"><p class="header-nav-item-title">Agents</p><p class="header-nav-item-description">Maximize agent performance</p></a></li><li><a href="/platform/knowledge"><p class="header-nav-item-title">Knowledge</p><p class="header-nav-item-description">Centralize data and knowledge</p></a></li></ul></div></div><script>$RC("B:c","S:c")</script><div hidden id="S:d"><div><p class="header-nav-inner-col-title">Customer Service Automation</p><ul><li><a href="/platform/platform-overview"><p class="header-nav-item-title">Platform Overview</p><p class="header-nav-item-description">Complete AI platform for customer service automation</p></a></li><li><a href="/company/trust-center"><p class="header-nav-item-title">Trust & Compliance</p><p class="header-nav-item-description">Ensure secure, reliable, and compliant customer service operations</p></a></li><li><a href="https://cxexchange.niceincontact.com"><p class="header-nav-item-title">CXexchange Marketplace</p><p class="header-nav-item-description">Discover partner solutions to extend capabilities on our platform</p></a></li></ul></div></div><script>$RC("B:d","S:d")</script><div hidden id="S:e"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/cxone-hubs-integration-made-easy"><p class="header-nav-item-title">Integrations & Hubs</p><p class="header-nav-item-description">Seamlessly connect your business systems</p></a></li><li><a href="https://developer.niceincontact.com"><p class="header-nav-item-title">Developer Portal</p><p class="header-nav-item-description">Endless customization options with RESTful APIs and robust SDKs</p></a></li><li><a href="/clubs"><p class="header-nav-item-title">User Communities</p><p class="header-nav-item-description">Collaborate, learn, and share best practices for customer service excellence</p></a></li></ul></div></div><script>$RC("B:e","S:e")</script><div hidden id="S:19"><div><p class="header-nav-inner-col-title">Professional Services</p><ul><li><a href="/services/professional-services"><p class="header-nav-item-title">Professional Services</p><p class="header-nav-item-description">Industry-leading expertise, tools and know-how</p></a></li><li><a href="https://cxexchange.niceincontact.com/en-US/home"><p class="header-nav-item-title">Implementation Partners</p><p class="header-nav-item-description">NICE-certified implementation partners</p></a></li><li><a href="/services/business-consulting"><p class="header-nav-item-title">Business Consulting</p><p class="header-nav-item-description">Your partner for successful transformation</p></a></li></ul></div></div><script>$RC("B:19","S:19")</script><div hidden id="S:1a"><div><p class="header-nav-inner-col-title">Training</p><ul><li><a href="/resources/call-center-training"><p class="header-nav-item-title">Self-Led Training</p><p class="header-nav-item-description">Professionally developed training courses</p></a></li><li><a href="/services/training-and-education"><p class="header-nav-item-title">Contact Center Training</p><p class="header-nav-item-description">Tailored education delivered by CX experts</p></a></li></ul></div></div><script>$RC("B:1a","S:1a")</script><div hidden id="S:1b"><div><p class="header-nav-inner-col-title">Support & Assistance</p><ul><li><a href="/services/customer-support"><p class="header-nav-item-title">Customer Support</p><p class="header-nav-item-description">Global support you can depend on</p></a></li></ul></div></div><script>$RC("B:1b","S:1b")</script><div hidden id="S:1c"><div><p class="header-nav-inner-col-title">Knowledge Base</p><ul><li><a href="/resources"><p class="header-nav-item-title">All Resources</p><p class="header-nav-item-description">Whitepapers, datasheets, demos and more</p></a></li><li><a href="/resources/analyst-perspectives"><p class="header-nav-item-title">Analyst Perspectives</p><p class="header-nav-item-description">Contact center reports from third party analysis</p></a></li><li><a href="/glossary"><p class="header-nav-item-title">Terms Glossary</p><p class="header-nav-item-description">Detailed descriptions of industry-related terms</p></a></li><li><a href="/faq"><p class="header-nav-item-title">FAQs</p><p class="header-nav-item-description">Contact center focused frequently asked questions</p></a></li><li><a href="/info"><p class="header-nav-item-title">Guides</p><p class="header-nav-item-description">Expert insights for superior CX</p></a></li></ul></div></div><script>$RC("B:1c","S:1c")</script><div hidden id="S:1d"><div><p class="header-nav-inner-col-title">Learning & Insights</p><ul><li><a href="/on-demand-webinars"><p class="header-nav-item-title">On-Demand Webinars</p><p class="header-nav-item-description">Browse our extensive webinar catalog</p></a></li><li><a href="/interactive-product-tours"><p class="header-nav-item-title">Interactive Product Tours</p><p class="header-nav-item-description">Explore the complete platform with our self-guided demos</p></a></li><li><a href="/blog"><p class="header-nav-item-title">Blog</p><p class="header-nav-item-description">CX industry guidance by contact center experts</p></a></li><li><a href="/resources/why-nice-the-room-where-it-happened-video-series"><p class="header-nav-item-title">Why NICE? Video Series</p><p class="header-nav-item-description">Step Inside The Room Where It Happened to see CX AI in action</p></a></li><li><a href="/nice-and-simple"><p class="header-nav-item-title">NICE & Simple: Video Demo Series</p><p class="header-nav-item-description">Brilliant, bite-sized videos from our top product pros</p></a></li></ul></div></div><script>$RC("B:1d","S:1d")</script><div hidden id="S:1e"><div><p class="header-nav-inner-col-title">Community</p><ul><li><a href="/events"><p class="header-nav-item-title">Events</p><p class="header-nav-item-description">Upcoming events and webinars</p></a></li><li><a href="/customer-stories"><p class="header-nav-item-title">Customer Stories</p><p class="header-nav-item-description">Our customer's success is paramount. Read case studies about real CX transformation</p></a></li><li><a href="/clubs"><p class="header-nav-item-title">NICE Clubs</p><p class="header-nav-item-description">Collaborate, learn, and share best practices for customer service excellence</p></a></li></ul></div></div><script>$RC("B:1e","S:1e")</script><div hidden id="S:1f"><div><p class="header-nav-inner-col-title">Company</p><ul><li><a href="/company/about-us"><p class="header-nav-item-title">About Us</p><p class="header-nav-item-description">Powering seamless cloud experiences</p></a></li><li><a href="/company/investors"><p class="header-nav-item-title">Investors</p><p class="header-nav-item-description">Investors relations, reports and filings</p></a></li><li><a href="/company/global-locations"><p class="header-nav-item-title">Global Offices</p><p class="header-nav-item-description">Interactive map of locations worldwide</p></a></li><li><a href="/careers"><p class="header-nav-item-title">Careers</p><p class="header-nav-item-description">View job openings and learn about our culture</p></a></li><li><a href="/company/global-leadership "><p class="header-nav-item-title">NICE Leadership</p><p class="header-nav-item-description">Meet our global leadership and executive team</p></a></li></ul></div></div><script>$RC("B:1f","S:1f")</script><div hidden id="S:20"><div><p class="header-nav-inner-col-title">News & Media</p><ul><li><a href="/events"><p class="header-nav-item-title">Events</p><p class="header-nav-item-description">Upcoming events and webinars</p></a></li><li><a href="/press-releases"><p class="header-nav-item-title">Press Releases</p><p class="header-nav-item-description">Find the latest updates from NICE</p></a></li><li><a href="/company/media-center"><p class="header-nav-item-title">Media Center</p><p class="header-nav-item-description">Media contacts and resources</p></a></li></ul></div></div><script>$RC("B:20","S:20")</script><div hidden id="S:21"><div><p class="header-nav-inner-col-title">Corporate Governance</p><ul><li><a href="/company/trust-center"><p class="header-nav-item-title">NICE Trust Center</p><p class="header-nav-item-description">Securing your trust with every interaction</p></a></li><li><a href="/company/competitive-advantage"><p class="header-nav-item-title">Competitive Advantage</p><p class="header-nav-item-description">Discover why NICE is the market leader</p></a></li><li><a href="/company/corporate-responsibility"><p class="header-nav-item-title">Corporate Responsibility</p><p class="header-nav-item-description">In a world where you can be anything, be NICE</p></a></li></ul></div></div><script>$RC("B:21","S:21")</script><div hidden id="S:f"><li class="active"><p class="header-nav-item-title arrowed">AI for Customer Experience</p><template id="B:22"></template></li></div><script>$RC("B:f","S:f")</script><div hidden id="S:10"><li class=""><p class="header-nav-item-title arrowed">Digital & Self Service</p><template id="B:23"></template></li></div><script>$RC("B:10","S:10")</script><div hidden id="S:11"><li class=""><p class="header-nav-item-title arrowed">Journey Orchestration & Routing</p><template id="B:24"></template></li></div><script>$RC("B:11","S:11")</script><div hidden id="S:12"><li class=""><p class="header-nav-item-title arrowed">Workforce Engagement & Management</p><template id="B:25"></template></li></div><script>$RC("B:12","S:12")</script><div hidden id="S:13"><li class=""><p class="header-nav-item-title arrowed">CX Analytics</p><template id="B:26"></template></li></div><script>$RC("B:13","S:13")</script><div hidden id="S:14"><li class=""><p class="header-nav-item-title arrowed">Agent Assist</p><template id="B:27"></template></li></div><script>$RC("B:14","S:14")</script><div hidden id="S:15"><li class=""><p class="header-nav-item-title arrowed">Open Cloud Platform</p><template id="B:28"></template></li></div><script>$RC("B:15","S:15")</script><div hidden id="S:16"><li class="active"><p class="header-nav-item-title arrowed">By Industry</p><template id="B:29"></template></li></div><script>$RC("B:16","S:16")</script><div hidden id="S:17"><li class=""><p class="header-nav-item-title arrowed">By Business Initiative</p><template id="B:2a"></template></li></div><script>$RC("B:17","S:17")</script><div hidden id="S:18"><li class=""><p class="header-nav-item-title arrowed">Integrations & Custom Solutions</p><template id="B:2b"></template></li></div><script>$RC("B:18","S:18")</script><link rel="preload" as="image" href="https://resources.nice.com/wp-content/uploads/2024/11/Gasrtner_Market_Leadership_877x364.jpg"/><div hidden id="S:22"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-top"><div><p class="header-nav-title">AI for Customer Experience</p><p class="header-nav-item-description">Purpose-built AI for unparalleled CX automation</p></div><div><a href="/platform/cx-ai-overview" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:2c"></template><template id="B:2d"></template><template id="B:2e"></template></div></div></div></div><script>$RC("B:22","S:22")</script><div hidden id="S:23"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Digital & Self Service</p><p class="header-nav-item-description">Friction-free customer experiences driven by conversational AI</p></div><div><a href="/products/digital-and-self-service" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:2f"></template><template id="B:30"></template></div></div></div></div><script>$RC("B:23","S:23")</script><div hidden id="S:24"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Journey Orchestration & Routing</p><p class="header-nav-item-description">Seamless customer journeys across voice and digital channels</p></div><div><a href="/products/orchestration-and-routing" class="button-large button-white">View Products</a></div></div><div class="header-nav-inner-grid"><template id="B:31"></template><template id="B:32"></template></div></div></div></div><script>$RC("B:24","S:24")</script><div hidden id="S:25"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Workforce Engagement & Management</p><p class="header-nav-item-description">Robust applications to optimize the employee experience (WEM)</p></div><div><a href="/products/workforce-engagement-management" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:33"></template><template id="B:34"></template></div></div></div></div><script>$RC("B:25","S:25")</script><div hidden id="S:26"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">CX Analytics</p><p class="header-nav-item-description">Actionable insights to continuously enhance the customer experience</p></div><div><a href="/products/cx-analytics" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:35"></template><template id="B:36"></template></div></div></div></div><script>$RC("B:26","S:26")</script><div hidden id="S:27"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Agent Assist</p><p class="header-nav-item-description">AI-driven tools for real-time agent guidance and coaching</p></div><div><a href="/products/agent-assist" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:37"></template><template id="B:38"></template></div></div></div></div><script>$RC("B:27","S:27")</script><div hidden id="S:28"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-top"><div><p class="header-nav-title">Open Cloud Platform</p><p class="header-nav-item-description">Innovative cloud-native foundation to rapidly scale extraordinary CX</p></div><div><a href="/products/open-cloud-platform" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:39"></template><template id="B:3a"></template><template id="B:3b"></template></div></div></div></div><script>$RC("B:28","S:28")</script><div hidden id="S:29"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">By Industry</p></div></div><div class="header-nav-inner-grid"><template id="B:3c"></template><template id="B:3d"></template></div></div><div class="header-nav-inner-resource"><figure><img src="https://resources.nice.com/wp-content/uploads/2024/11/ai-value-calculator-255x145-1.jpg" alt=""/></figure><p class="header-nav-inner-resource-title">Discover the full value of AI in customer service</p><p class="header-nav-inner-resource-description">Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.</p><p><a href="/ai-value-calculator" class="blue-arrow-link">Calculate your savings</a></p></div></div></div><script>$RC("B:29","S:29")</script><div hidden id="S:2a"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">By Business Initiative</p></div></div><div class="header-nav-inner-grid"><template id="B:3e"></template><template id="B:3f"></template></div></div></div></div><script>$RC("B:2a","S:2a")</script><div hidden id="S:2b"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Integrations & Custom Solutions</p></div></div><div class="header-nav-inner-grid"><template id="B:40"></template><template id="B:41"></template></div></div><div class="header-nav-inner-resource"><figure><img src="https://resources.nice.com/wp-content/uploads/2024/11/Gasrtner_Market_Leadership_877x364.jpg" alt=""/></figure><p class="header-nav-inner-resource-title">91% of customers recommend NICE as a preferred CCaaS vendor</p><p class="header-nav-inner-resource-description">Gartner® named NICE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.</p><p><a href="https://get.nice.com/gartner-customers-choice-ccaas-gartner-2024.html" class="blue-arrow-link">Get report</a></p></div></div></div><script>$RC("B:2b","S:2b")</script><div hidden id="S:2c"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/autopilot"><p class="header-nav-item-title">Autopilot</p><p class="header-nav-item-description">Elevate customer self-service with an AI-powered virtual agent</p></a></li><li><a href="/products/copilot"><p class="header-nav-item-title">Copilot</p><p class="header-nav-item-description">Empower agents and supervisors with powerful AI to drive productivity</p></a></li><li><a href="/products/actions"><p class="header-nav-item-title">Actions</p><p class="header-nav-item-description">Unlock complex data with generative AI for CX leaders</p></a></li><li><a href="/products/autosummary"><p class="header-nav-item-title">AutoSummary</p><p class="header-nav-item-description">Automate notetaking with Gen AI to summarize every interaction</p></a></li></ul></div></div><script>$RC("B:2c","S:2c")</script><div hidden id="S:2d"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/ai-routing"><p class="header-nav-item-title">AI Routing</p><p class="header-nav-item-description">Match customers to their perfect agent for improved business results</p></a></li><li><a href="/products/enlighten-ai-complaint-management"><p class="header-nav-item-title">Enlighten AI for Complaint Management</p><p class="header-nav-item-description">Protect your organization from reputational and financial risks</p></a></li><li><a href="/products/enlighten-ai-for-sales-effectiveness"><p class="header-nav-item-title">Enlighten AI for Sales Effectiveness</p><p class="header-nav-item-description">Increase conversion rates and grow revenue with real-time analysis</p></a></li></ul></div></div><script>$RC("B:2d","S:2d")</script><div hidden id="S:2e"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/experience-optimization-enlighten-xo"><p class="header-nav-item-title">Experience Optimization (XO)</p><p class="header-nav-item-description">Learn from all interactions with AI that builds smart self-service</p></a></li><li><a href="/products/enlighten-ai-customer-satisfaction-csat"><p class="header-nav-item-title">Enlighten AI for Customer Satisfaction (CSAT)</p><p class="header-nav-item-description">Gain insights on agent soft-skill behaviors on every interaction</p></a></li></ul></div></div><script>$RC("B:2e","S:2e")</script><div hidden id="S:2f"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/autopilot"><p class="header-nav-item-title">Autopilot</p><p class="header-nav-item-description">Elevate self-service experiences with an AI-powered virtual agent that guides customers</p></a></li><li><a href="/products/conversational-ai-and-chatbots"><p class="header-nav-item-title">Conversational AI & Chatbots</p><p class="header-nav-item-description">Engage customers with AI-powered intelligent virtual agents and chatbots that converse naturally</p></a></li><li><a href="/products/knowledge-management"><p class="header-nav-item-title">Knowledge Management</p><p class="header-nav-item-description">Meet customers with knowledge and ensure they receive the right content, wherever they are</p></a></li><li><a href="/products/proactive-ai-agent"><p class="header-nav-item-title">Proactive AI Agent</p><p class="header-nav-item-description">Keep customers engaged in conversation from onboarding to installation, service, and retention</p></a></li></ul></div></div><script>$RC("B:2f","S:2f")</script><div hidden id="S:30"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/web-and-mobile-engagement"><p class="header-nav-item-title">Web & Mobile Engagement</p><p class="header-nav-item-description">Remove friction across the digital journey by proactively delivering the right guidance at the right time</p></a></li><li><a href="/products/interactive-voice-response-ivr"><p class="header-nav-item-title">Interactive Voice Response (IVR)</p><p class="header-nav-item-description">Accelerate resolution, improve routing efficiency and cut costs with AI boosted voice self-service</p></a></li><li><a href="/products/experience-optimization-enlighten-xo"><p class="header-nav-item-title">Experience Optimization (XO)</p><p class="header-nav-item-description">Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service</p></a></li></ul></div></div><script>$RC("B:30","S:30")</script><div hidden id="S:31"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/actions"><p class="header-nav-item-title">Actions</p><p class="header-nav-item-description">Unlock complex data with generative AI for CX leaders</p></a></li><li><a href="/products/omnichannel-routing"><p class="header-nav-item-title">Omnichannel Routing</p><p class="header-nav-item-description">Connect customers to the ideal resource, the smart way</p></a></li><li><a href="/products/ai-routing"><p class="header-nav-item-title">AI Routing</p><p class="header-nav-item-description">Match every customer to their perfect agent with AI that delivers personalized experiences and improves results</p></a></li></ul></div></div><script>$RC("B:31","S:31")</script><div hidden id="S:32"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/proactive-dialer"><p class="header-nav-item-title">Proactive Dialer</p><p class="header-nav-item-description">Generate more revenue, minimize hang-ups, proactively connect to reduce friction in the customer experience</p></a></li><li><a href="/products/digital-voice-channels"><p class="header-nav-item-title">Digital & Voice Channels</p><p class="header-nav-item-description">Meet consumers in their preferred channel, provide frictionless experiences, maintain context throughout</p></a></li><li><a href="/products/social-chat-and-messaging"><p class="header-nav-item-title">Social, Chat & Messaging</p><p class="header-nav-item-description">Engage website visitors in conversations on their channel of choice</p></a></li></ul></div></div><script>$RC("B:32","S:32")</script><div hidden id="S:33"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/workforce-management"><p class="header-nav-item-title">Workforce Management</p><p class="header-nav-item-description">Anticipate business demands with smarter, AI-based forecasting that keeps SLAs up and costs down</p></a></li><li><a href="/products/quality-management"><p class="header-nav-item-title">Quality Management</p><p class="header-nav-item-description">Deliver better customer experiences through streamlined processes and actionable, AI-based feedback</p></a></li><li><a href="/products/performance-management"><p class="header-nav-item-title">Performance Management</p><p class="header-nav-item-description">Meet your organizational goals while engaging employees through personal coaching and gamification</p></a></li><li><a href="/products/interaction-recording-and-management"><p class="header-nav-item-title">Interaction Recording & Management</p><p class="header-nav-item-description">Capture your omnichannel interactions, meet your contact center’s regulatory needs and drive better performance</p></a></li></ul></div></div><script>$RC("B:33","S:33")</script><div hidden id="S:34"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/supervisor-workspace"><p class="header-nav-item-title">Supervisor Workspace</p><p class="header-nav-item-description">Turbocharge supervisors to make agile decisions, streamline workflows and improve performance</p></a></li><li><a href="/products/reporting"><p class="header-nav-item-title">Dashboard & Reporting</p><p class="header-nav-item-description">Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights</p></a></li><li><a href="/products/desktop-and-process-analytics"><p class="header-nav-item-title">Automated Agent Augmentation</p><p class="header-nav-item-description">Automatically detect automation opportunities, and effortlessly build automation processes as needed</p></a></li><li><a href="/products/playvox"><p class="header-nav-item-title">Playvox by NICE</p><p class="header-nav-item-description">Seamlessly integrate with CRMs to efficiently manage your workforce</p></a></li></ul></div></div><script>$RC("B:34","S:34")</script><div hidden id="S:35"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/experience-optimization-enlighten-xo"><p class="header-nav-item-title">Experience Optimization (XO)</p><p class="header-nav-item-description">Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service</p></a></li><li><a href="/products/actions"><p class="header-nav-item-title">Actions</p><p class="header-nav-item-description">Unlock complex data with generative AI for CX leaders</p></a></li><li><a href="/products/reporting"><p class="header-nav-item-title">Dashboard & Reporting</p><p class="header-nav-item-description">Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights</p></a></li></ul></div></div><script>$RC("B:35","S:35")</script><div hidden id="S:36"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/feedback-management"><p class="header-nav-item-title">Feedback Management</p><p class="header-nav-item-description">Discover actionable insights from omnichannel customer feedback to improve customer satisfaction</p></a></li><li><a href="/products/interaction-analytics"><p class="header-nav-item-title">Interactions Analytics</p><p class="header-nav-item-description">Analyze every interaction to understand operational trends and agent performance</p></a></li><li><a href="/products/desktop-and-process-analytics"><p class="header-nav-item-title">Desktop & Process Analytics</p><p class="header-nav-item-description">Understand and confidently select the processes that will contribute most to your performance success</p></a></li></ul></div></div><script>$RC("B:36","S:36")</script><div hidden id="S:37"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/omnichannel-agent-desktop"><p class="header-nav-item-title">Omnichannel Agent Desktop</p><p class="header-nav-item-description">A unified agent workspace provides everything agents need to handle all interactions</p></a></li><li><a href="/products/agent-assist-hub"><p class="header-nav-item-title">Agent Assist Hub</p><p class="header-nav-item-description">Easily integrate applications that help turn every one of your agents into a customer service superstar</p></a></li><li><a href="/products/real-time-interaction-guidance"><p class="header-nav-item-title">Real-Time Guidance</p><p class="header-nav-item-description">Helps agents understand where they can improve their behaviors in real-time to boost customer satisfaction</p></a></li></ul></div></div><script>$RC("B:37","S:37")</script><div hidden id="S:38"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/autosummary"><p class="header-nav-item-title">AutoSummary</p><p class="header-nav-item-description">Automate agent notetaking with the power of generative AI to summarize every interaction</p></a></li><li><a href="/products/knowledge-management"><p class="header-nav-item-title">Knowledge Management</p><p class="header-nav-item-description">Your customer’s journey begins with a search. Meet them with knowledge and ensure they receive the right content</p></a></li></ul></div></div><script>$RC("B:38","S:38")</script><div hidden id="S:39"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/security-and-compliance"><p class="header-nav-item-title">Security & Compliance</p><p class="header-nav-item-description">Secure your data and enjoy industry-leading guaranteed uptime</p></a></li><li><a href="/products/resiliency-and-reliability"><p class="header-nav-item-title">Resiliency & Reliability</p><p class="header-nav-item-description">Keep your contact center up and running with dynamic elasticity</p></a></li><li><a href="https://cxexchange.niceincontact.com"><p class="header-nav-item-title">CXexchange Marketplace</p><p class="header-nav-item-description">Discover partner solutions to extend capabilities on our platform</p></a></li><li><a href="/products/integrations-developer-tools-apis"><p class="header-nav-item-title">Developer Tools & APIs</p><p class="header-nav-item-description">Endless customization options with RESTful APIs and robust SDKs</p></a></li></ul></div></div><script>$RC("B:39","S:39")</script><div hidden id="S:3a"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/integrations-developer-tools-apis"><p class="header-nav-item-title">Pre-Built Integrations</p><p class="header-nav-item-description">Increase value with pre-integrated applications, UCaaS and CRM adapters</p></a></li><li><a href="/products/fedramp"><p class="header-nav-item-title">FedRAMP</p><p class="header-nav-item-description">Give your government agency the tools to act smarter and respond faster</p></a></li><li><a href="/products/voice-as-a-service"><p class="header-nav-item-title">Voice as a Service (VaaS)</p><p class="header-nav-item-description">Connect agents and customers with cloud-optimized voice &amp; data services</p></a></li></ul></div></div><script>$RC("B:3a","S:3a")</script><div hidden id="S:3b"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="https://www.elevateai.com"><p class="header-nav-item-title">Elevate AI</p><p class="header-nav-item-description">Improve your customer conversations with accurate STT transcription</p></a></li><li><a href="/products/multipath-to-cxone"><p class="header-nav-item-title">Multipath to CXone</p><p class="header-nav-item-description">Connect vital enterprise infrastructure to our cloud gradually and safely </p></a></li><li><a href="/products/unified-communications-as-a-service-ucaas"><p class="header-nav-item-title">Unified Communications as a Service (UCaaS)</p><p class="header-nav-item-description">Unify your contact center with the rest of the organization</p></a></li></ul></div></div><script>$RC("B:3b","S:3b")</script><div hidden id="S:3c"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/business-process-outsourcers"><p class="header-nav-item-title">BPO</p><p class="header-nav-item-description">Business Process Outsourcers</p></a></li><li><a href="/solutions/financial-services"><p class="header-nav-item-title">Financial Services</p><p class="header-nav-item-description">Customer experiences that count</p></a></li><li><a href="/solutions/government"><p class="header-nav-item-title">Government</p><p class="header-nav-item-description">Elevate citizen trust</p></a></li><li><a href="/solutions/healthcare"><p class="header-nav-item-title">Healthcare</p><p class="header-nav-item-description">Healthy patient experiences</p></a></li></ul></div></div><script>$RC("B:3c","S:3c")</script><div hidden id="S:3d"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/insurance"><p class="header-nav-item-title">Insurance</p><p class="header-nav-item-description">Secure policyholder experiences</p></a></li><li><a href="/solutions/retail"><p class="header-nav-item-title">Retail</p><p class="header-nav-item-description">Delight customers where they shop</p></a></li><li><a href="/solutions/telecommunications"><p class="header-nav-item-title">Telecom</p><p class="header-nav-item-description">CX for Telecommunications</p></a></li><li><a href="/solutions/travel-and-hospitality"><p class="header-nav-item-title">Travel & Hospitality</p><p class="header-nav-item-description">Boost traveler and guest loyalty</p></a></li></ul></div></div><script>$RC("B:3d","S:3d")</script><div hidden id="S:3e"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/grow-revenues"><p class="header-nav-item-title">Grow Revenue</p><p class="header-nav-item-description">Boost conversions and win rates to accelerate growth</p></a></li><li><a href="/solutions/employee-engagement"><p class="header-nav-item-title">Engage & Empower Employees</p><p class="header-nav-item-description">Create a workplace of truly engaged employees</p></a></li><li><a href="/solutions/boost-customer-loyalty"><p class="header-nav-item-title">Boost Customer Loyalty</p><p class="header-nav-item-description">Improve customer loyalty on interactions across the journey</p></a></li><li><a href="/products/enlighten-ai"><p class="header-nav-item-title">Transform CX with AI</p><p class="header-nav-item-description">Identify behaviors that drive frictionless customer experiences</p></a></li><li><a href="/solutions/drive-digital-transformation"><p class="header-nav-item-title">Drive Digital Transformation</p><p class="header-nav-item-description">Integrate digital technology at the center of CX</p></a></li></ul></div></div><script>$RC("B:3e","S:3e")</script><div hidden id="S:3f"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/call-center-software"><p class="header-nav-item-title">Call Center Software</p><p class="header-nav-item-description">Empower agents to provide better experiences</p></a></li><li><a href="/solutions/increase-operational-efficiency"><p class="header-nav-item-title">Increase Operational Efficiency</p><p class="header-nav-item-description">Leverage AI and automation to increase agent retention</p></a></li><li><a href="/solutions/move-to-the-cloud"><p class="header-nav-item-title">Move to the Cloud</p><p class="header-nav-item-description">Elevate experiences by moving operations to the cloud</p></a></li><li><a href="/solutions/improve-compliance"><p class="header-nav-item-title">Improve Compliance</p><p class="header-nav-item-description">Protect your consumers with pre-built compliance solutions</p></a></li><li><a href="/solutions/proactive-customer-engagement"><p class="header-nav-item-title">Proactive Customer Engagement</p><p class="header-nav-item-description">Elevate customer satisfaction with proactive conversational AI</p></a></li></ul></div></div><script>$RC("B:3f","S:3f")</script><div hidden id="S:40"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="https://cxexchange.niceincontact.com/en-US/home"><p class="header-nav-item-title">CXexchange Marketplace</p><p class="header-nav-item-description">Discover partner solutions to extend capabilities on our platform</p></a></li><li><a href="/products/cxone-hubs-integration-made-easy"><p class="header-nav-item-title">Pre-Built Integrations</p><p class="header-nav-item-description">Seamlessly connect your business systems with our platform</p></a></li></ul></div></div><script>$RC("B:40","S:40")</script><div hidden id="S:41"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/integrations-developer-tools-apis"><p class="header-nav-item-title">Developer Tools & APIs</p><p class="header-nav-item-description">Endless customization options with RESTful APIs and robust SDKs</p></a></li><li><a href="/partners"><p class="header-nav-item-title">Partner Ecosystem</p><p class="header-nav-item-description">Embark on a journey of shared success and collaboration</p></a></li></ul></div></div><script>$RC("B:41","S:41")</script></body></html></body></html>