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src="https://resources.nice.com/wp-content/uploads/2024/08/hd.mp4"/><source type="video/mp4" media="(min-width: 768px) and (max-width: 991px)" src="https://resources.nice.com/wp-content/uploads/2024/08/hd.mp4"/><source type="video/mp4" media="(min-width: 992px)" src="https://resources.nice.com/wp-content/uploads/2024/08/hd.mp4"/><source src="https://resources.nice.com/wp-content/uploads/2024/08/hd.mp4" type="video/mp4"/></video><div class="header-breadcrumbs w-full"><div class="mx-auto w-full max-w-[1440px] px-[30px] py-[15px] tablet:px-[50px] desktop:pl-[150px] desktop:pr-[100px]"><ul><li><a aria-label="Home - open in same tab" href="https://www.nice.com/">Home</a></li><li><a aria-label="Company - open in same tab" href="https://www.nice.com/company">Company</a></li><li><span>About us</span></li></ul></div></div><div class="mx-auto flex min-h-[326px] w-full max-w-[1440px] flex-1 flex-col justify-center px-[30px] pb-[15px] text-white tablet:px-[50px] desktop:pl-[150px] desktop:pr-[100px]"><div class="heading-wrapper"><h1 class=" " id="">About NICE</h1><h2 class=" " id="">Innovation for experiences that flow.</h2><p class=""><html><head></head><body>We help organizations to deliver an amazing customer experience (CX), no matter the touchpoint.</p><p class=""><html><head></head><body><a href="/lp/watch-demo" class="nice-link button-large button-blue" rel="" target="_self" aria-label="Watch demo - open in same tab">Watch demo</a></body></html></p></div></div></div></section><div class="nice-group skin-default max-width-none" id=""><section class="section-heading max-width-793 skin-default page-company-about-us"><div class="mx-auto my-[30px] px-[30px] text-center"><h2 class="text-center " id=""><mark style="background-color:rgba(0, 0, 0, 0);color:#4d3c3c" class="has-inline-color">What</mark> <mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-text-primary-2-color">we do.</mark></h2><p class="text-center"><html><head></head><body>At NICE, we are passionate about empowering organizations of all sizes to deliver amazing customer experiences everywhere.</body></html></p><p class="text-center"><html><head></head><body>Our unified open cloud platform, CXone, manages 100% of customer interactions, tens of millions of conversations every day—from voice to next-gen digital and AI chatbots—enabling organizations to orchestrate the complexity of modern customer experience on one platform.</body></html></p><p class="text-center"><html><head></head><body>We are known for our innovation and comprehensive interaction-centric approach with unmatched CX capabilities and specialized AI purpose-built for CX to boost customer satisfaction and drive brand loyalty.</body></html></p></div></section></div><div class="nice-group skin-default max-width-none" id=""><section class="two-column-section skin-default image-or-video-left section-60-40 max-width-1440"><div class="mx-auto w-full max-w-[1440px] px-[30px] py-[30px] tablet:px-[50px] desktop:px-[15px] desktop:py-[50px]"><div class="inner-wrapper"><div class="img-wrapper"><template id="B:1"></template></div><div class="inner-content"><template id="B:2"></template><template id="B:3"></template><template id="B:4"></template><template id="B:5"></template><template id="B:6"></template></div></div></div></section></div><div class="nice-group skin-default max-width-none" id=""><section class="two-column-section skin-default image-or-video-right section-40-60 max-width-1440"><div class="mx-auto w-full max-w-[1440px] px-[30px] py-[30px] tablet:px-[50px] desktop:px-[15px] desktop:py-[50px]"><div class="inner-wrapper"><div class="img-wrapper"><template id="B:7"></template></div><div class="inner-content"><template id="B:8"></template><template id="B:9"></template><template id="B:a"></template><template id="B:b"></template></div></div></div></section></div><div class="nice-group skin-default max-width-none" id=""><section class="two-column-section skin-default image-or-video-left section-60-40 max-width-1440"><div class="mx-auto w-full max-w-[1440px] px-[30px] py-[30px] tablet:px-[50px] desktop:px-[15px] desktop:py-[50px]"><div class="inner-wrapper"><div class="img-wrapper"><template id="B:c"></template></div><div class="inner-content"><template id="B:d"></template><template id="B:e"></template><template id="B:f"></template><template id="B:10"></template></div></div></div></section></div><div class="nice-group skin-default max-width-none" id=""><section class="section-heading max-width-1000 skin-default page-company-about-us"><div class="mx-auto my-[30px] px-[30px] text-center"><h3 class=" " id="">Trusted by the world's leading companies.</h3></div></section><figure class="!mx-0 clear-both text-center"><img alt="" loading="lazy" width="1024" height="404" decoding="async" data-nimg="1" class="inline-block" style="color:transparent;border-style:none;border-width:0px" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F09%2Fcustomer-logos-1623x640-2.webp&w=1080&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F09%2Fcustomer-logos-1623x640-2.webp&w=2048&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F09%2Fcustomer-logos-1623x640-2.webp&w=2048&q=80"/></figure></div><div class="nice-group skin-default max-width-none" id=""><section class="section-heading max-width-1000 skin-default page-company-about-us"><div class="mx-auto my-[30px] px-[30px] text-center"><h3 class="text-center " id="">What to expect from us.</h3></div></section><section class="features skin-default grid-3-col no-borders"><div><div class="feature"><template id="B:11"></template><template id="B:12"></template></div><div class="feature"><template id="B:13"></template><template id="B:14"></template></div><div class="feature"><template id="B:15"></template><template id="B:16"></template></div></div></section><section class="features skin-default grid-3-col no-borders"><div><div class="feature"><template id="B:17"></template><template id="B:18"></template></div><div class="feature"><template id="B:19"></template><template id="B:1a"></template></div><div class="feature"><template id="B:1b"></template><template id="B:1c"></template></div></div></section></div><section class="stats-section"><div class="mx-auto w-full max-w-[793px] px-[30px] tablet:px-[50px] desktop:px-[15px]"><h3 class=" " id=""> NICE by the numbers</h3><div class="stats-wrapper"><div class="stat-column"><span class="stat-number" data-target="27">27</span><span class="stat-unit"> +</span><div><p>Years of Cloud and Contact Center Experience</p></div></div><div class="stat-column"><span class="stat-number" data-target="25000">25000</span><span class="stat-unit"> +</span><div><p>NICE customersworldwide</p></div></div><div class="stat-column"><span class="stat-number" data-target="85">85</span><span class="stat-unit"> +</span><div><p>Fortune 100 companies trust NICE</p></div></div><div class="stat-column"><span class="stat-number" data-target="150">150</span><span class="stat-unit"> +</span><div><p>Countries where NICE operates</p></div></div></div></div></section><div class="nice-group skin-default max-width-none" id=""><section class="section-heading max-width-1000 skin-default page-company-about-us"><div class="mx-auto my-[30px] px-[30px] text-center"><h3 class="text-center " id="">Global Leadership</h3></div></section><section class="leadership-slider-section"><div class="relative mx-auto my-[15px] w-full max-w-[1170px] px-[30px] pt-3 tablet:px-[50px] desktop:px-0"><div class="leadership-slider"><div class="swiper"><div class="leader-cards-wrapper swiper-wrapper"><a class="swiper-slide" href="/company/global-leadership/barak-eilam" rel="noreferrer" target="_blank"><div class="img-wrapper"><img alt="Read bio of Barak Eilam" loading="lazy" width="1000" height="1000" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F03%2Fbarak-1000x1000-1.webp&w=1080&q=75 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F03%2Fbarak-1000x1000-1.webp&w=2048&q=75 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F03%2Fbarak-1000x1000-1.webp&w=2048&q=75"/></div><h3>Barak Eilam</h3><p>Chief Executive Officer</p><span class="blue-arrow-link">Read bio</span></a><a class="swiper-slide" href="/company/global-leadership/dan-belanger" rel="noreferrer" target="_blank"><div class="img-wrapper"><img alt="Read bio of Dan Belanger" loading="lazy" width="1000" height="1000" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F03%2Fdan-belanger-1000x1000-1.webp&w=1080&q=75 1x, 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class="swiper-slide" href="/company/global-leadership/chris-wooten" rel="noreferrer" target="_blank"><div class="img-wrapper"><img alt="Read bio of Chris Wooten" loading="lazy" width="1000" height="1000" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F03%2Fchris1000x1000.webp&w=1080&q=75 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F03%2Fchris1000x1000.webp&w=2048&q=75 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F03%2Fchris1000x1000.webp&w=2048&q=75"/></div><h3>Chris Wooten</h3><p>EVP, NICE Vertical Markets</p><span class="blue-arrow-link">Read bio</span></a><a class="swiper-slide" href="/company/global-leadership/craig-costigan" rel="noreferrer" target="_blank"><div class="img-wrapper"><img alt="Read bio of Craig Costigan" loading="lazy" width="1000" height="1000" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F03%2Fcraig-1000x1000-color-blur-bg.webp&w=1080&q=75 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F03%2Fcraig-1000x1000-color-blur-bg.webp&w=2048&q=75 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F03%2Fcraig-1000x1000-color-blur-bg.webp&w=2048&q=75"/></div><h3>Craig Costigan</h3><p>CEO, NICE Actimize</p><span class="blue-arrow-link">Read bio</span></a><a class="swiper-slide" href="/company/global-leadership/darren-rushworth" rel="noreferrer" target="_blank"><div class="img-wrapper"><img alt="Read bio of Darren Rushworth" loading="lazy" width="1000" height="1000" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F03%2Fdarren-1000x1000-v2.webp&w=1080&q=75 1x, 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src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F03%2Fshiri-1000x1000-1.webp&w=2048&q=75"/></div><h3>Shiri Neder</h3><p>Executive Vice President, Human Resources</p><span class="blue-arrow-link">Read bio</span></a></div></div></div><div class="leadership-slider-button-prev"><img alt="arrow right" loading="lazy" width="20" height="20" decoding="async" data-nimg="1" style="color:transparent" src="/img/arrow-right.svg"/></div><div class="leadership-slider-button-next"><img alt="arrow left" loading="lazy" width="20" height="20" decoding="async" data-nimg="1" style="color:transparent" src="/img/arrow-right.svg"/></div></div></section></div><div class="nice-group skin-light-gray max-width-none" id=""><section class="section-heading max-width-1000 skin-default page-company-about-us"><div class="mx-auto my-[30px] px-[30px] text-center"><h3 class="text-center " id="">Make a difference. <mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color 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Wherever we operate, in over 30 countries around the globe, we are deeply involved with our local communities. 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href="https://resources.nice.com/wp-content/uploads/2024/10/HP-Latest-News-Interactions-2025-877x364-1.jpg"/><div hidden id="S:39"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-inner-grid"><template id="B:3f"></template><template id="B:40"></template><template id="B:41"></template></div></div><div class="header-nav-inner-resource"><figure><img src="https://resources.nice.com/wp-content/uploads/2024/11/News-and-events-thumbnail-877x364-2.jpg" alt=""/></figure><p class="header-nav-inner-resource-title">Achieve it all with CXone Mpower.</p><p class="header-nav-inner-resource-description">Move beyond traditional inbound customer service into proactive, AI-powered experiences. Complete end-to-end automation of customer service workflows with NICE CXone Mpower.</p><p><a href="/cxone-mpower" class="blue-arrow-link">Learn more</a></p></div></div></div><script>$RC("B:39","S:39")</script><div hidden id="S:3a"><div class="header-nav-promo"><ul><template id="B:42"></template><template id="B:43"></template><template id="B:44"></template><template id="B:45"></template><template id="B:46"></template><template id="B:47"></template><template id="B:48"></template></ul></div></div><script>$RC("B:3a","S:3a")</script><div hidden id="S:3b"><div class="header-nav-promo"><ul><template id="B:49"></template><template id="B:4a"></template><template id="B:4b"></template></ul></div></div><script>$RC("B:3b","S:3b")</script><div hidden id="S:3c"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-inner-grid"><template id="B:4c"></template><template id="B:4d"></template><template id="B:4e"></template></div></div><div class="header-nav-inner-resource"><figure><img src="https://resources.nice.com/wp-content/uploads/2024/11/Gartner-MQ-2024-News-877x364-2.jpg" alt=""/></figure><p class="header-nav-inner-resource-title">Make the smartest buying decision with the latest Gartner analysis</p><p class="header-nav-inner-resource-description">NICE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.</p><p><a href="https://get.nice.com/gartnermq2024" class="blue-arrow-link">Get report</a></p></div></div></div><script>$RC("B:3c","S:3c")</script><div hidden id="S:3d"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-inner-grid"><template id="B:4f"></template><template id="B:50"></template><template id="B:51"></template></div></div></div></div><script>$RC("B:3d","S:3d")</script><div hidden id="S:3e"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-inner-grid"><template id="B:52"></template><template id="B:53"></template><template id="B:54"></template></div></div><div class="header-nav-inner-resource"><figure><img src="https://resources.nice.com/wp-content/uploads/2024/10/HP-Latest-News-Interactions-2025-877x364-1.jpg" alt=""/></figure><p class="header-nav-inner-resource-title">Join us at the Largest CX Event of the Year!</p><p class="header-nav-inner-resource-description">Registration is open! 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Aria Hotel, Las Vegas</p><p><a href="https://www.nice.com/websites/interactions/" class="blue-arrow-link">Register now</a></p></div></div></div><script>$RC("B:3e","S:3e")</script><div hidden id="S:3f"><div><p class="header-nav-inner-col-title">CXone Mpower Platform</p><ul><li><a href="/platform/workflows"><p class="header-nav-item-title">Workflows</p><p class="header-nav-item-description">Automate every service workflow</p></a></li><li><a href="/platform/agents"><p class="header-nav-item-title">Agents</p><p class="header-nav-item-description">Maximize agent performance</p></a></li><li><a href="/platform/knowledge"><p class="header-nav-item-title">Knowledge</p><p class="header-nav-item-description">Centralize data and knowledge</p></a></li></ul></div></div><script>$RC("B:3f","S:3f")</script><div hidden id="S:40"><div><p class="header-nav-inner-col-title">Customer Service Automation</p><ul><li><a href="/platform/platform-overview"><p class="header-nav-item-title">Platform Overview</p><p 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class="header-nav-title">CX Analytics</p><p class="header-nav-item-description">Actionable insights to continuously enhance the customer experience</p></div><div><a href="/products/cx-analytics" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:68"></template><template id="B:69"></template></div></div></div></div><script>$RC("B:59","S:59")</script><div hidden id="S:5a"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Agent Assist</p><p class="header-nav-item-description">AI-driven tools for real-time agent guidance and coaching</p></div><div><a href="/products/agent-assist" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:6a"></template><template id="B:6b"></template></div></div></div></div><script>$RC("B:5a","S:5a")</script><div hidden id="S:5b"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-top"><div><p class="header-nav-title">Open Cloud Platform</p><p class="header-nav-item-description">Innovative cloud-native foundation to rapidly scale extraordinary CX</p></div><div><a href="/products/open-cloud-platform" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:6c"></template><template id="B:6d"></template><template id="B:6e"></template></div></div></div></div><script>$RC("B:5b","S:5b")</script><div hidden id="S:5c"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">By Industry</p></div></div><div class="header-nav-inner-grid"><template id="B:6f"></template><template id="B:70"></template></div></div></div></div><script>$RC("B:5c","S:5c")</script><div hidden id="S:5d"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">By Business Initiative</p></div></div><div class="header-nav-inner-grid"><template id="B:71"></template><template id="B:72"></template></div></div></div></div><script>$RC("B:5d","S:5d")</script><div hidden id="S:5e"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Integrations & Custom Solutions</p></div></div><div class="header-nav-inner-grid"><template id="B:73"></template><template id="B:74"></template></div></div><div class="header-nav-inner-resource"><figure><img src="https://resources.nice.com/wp-content/uploads/2024/11/Gasrtner_Market_Leadership_877x364.jpg" alt=""/></figure><p class="header-nav-inner-resource-title">91% of customers recommend NICE as a preferred CCaaS vendor</p><p class="header-nav-inner-resource-description">Gartner® named NICE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.</p><p><a href="https://get.nice.com/gartner-customers-choice-ccaas-gartner-2024.html" class="blue-arrow-link">Get report</a></p></div></div></div><script>$RC("B:5e","S:5e")</script><div hidden id="S:5f"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/enlighten-autopilot"><p class="header-nav-item-title">Enlighten Autopilot</p><p class="header-nav-item-description">Elevate customer self-service with an AI-powered virtual agent</p></a></li><li><a href="/products/enlighten-copilot"><p class="header-nav-item-title">Enlighten Copilot</p><p class="header-nav-item-description">Empower agents and supervisors with powerful AI to drive productivity</p></a></li><li><a href="/products/enlighten-actions"><p class="header-nav-item-title">Enlighten Actions</p><p class="header-nav-item-description">Unlock complex data with generative AI for CX leaders</p></a></li><li><a href="/products/enlighten-autosummary"><p class="header-nav-item-title">Enlighten AutoSummary</p><p class="header-nav-item-description">Automate notetaking with Gen AI to summarize every interaction</p></a></li></ul></div></div><script>$RC("B:5f","S:5f")</script><div hidden id="S:60"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/ai-routing"><p class="header-nav-item-title">Enlighten AI Routing</p><p class="header-nav-item-description">Match customers to their perfect agent for improved business results</p></a></li><li><a href="/products/enlighten-ai-complaint-management"><p class="header-nav-item-title">Enlighten AI for Complaint Management</p><p class="header-nav-item-description">Protect your organization from reputational and financial risks</p></a></li><li><a href="/products/enlighten-ai-for-sales-effectiveness"><p class="header-nav-item-title">Enlighten AI for Sales Effectiveness</p><p class="header-nav-item-description">Increase conversion rates and grow revenue with real-time analysis</p></a></li></ul></div></div><script>$RC("B:60","S:60")</script><div hidden id="S:61"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/experience-optimization-enlighten-xo"><p class="header-nav-item-title">Experience Optimization (Enlighten XO)</p><p class="header-nav-item-description">Learn from all interactions with AI that builds smart self-service</p></a></li><li><a href="/products/enlighten-ai-customer-satisfaction-csat"><p class="header-nav-item-title">Enlighten AI for Customer Satisfaction (CSAT)</p><p class="header-nav-item-description">Gain insights on agent soft-skill behaviors on every interaction</p></a></li></ul></div></div><script>$RC("B:61","S:61")</script><div hidden id="S:62"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/enlighten-autopilot"><p class="header-nav-item-title">Enlighten Autopilot</p><p class="header-nav-item-description">Elevate self-service experiences with an AI-powered virtual agent that guides customers</p></a></li><li><a href="/products/conversational-ai-and-chatbots"><p class="header-nav-item-title">Conversational AI & Chatbots</p><p class="header-nav-item-description">Engage customers with AI-powered intelligent virtual agents and chatbots that converse naturally</p></a></li><li><a href="/products/knowledge-management"><p class="header-nav-item-title">Knowledge Management</p><p class="header-nav-item-description">Meet customers with knowledge and ensure they receive the right content, wherever they are</p></a></li><li><a href="/products/proactive-conversational-ai"><p class="header-nav-item-title">Proactive Conversational AI</p><p class="header-nav-item-description">Keep customers engaged in conversation from onboarding to installation, service, and retention</p></a></li></ul></div></div><script>$RC("B:62","S:62")</script><div hidden id="S:63"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/web-and-mobile-engagement"><p class="header-nav-item-title">Web & Mobile Engagement</p><p class="header-nav-item-description">Remove friction across the digital journey by proactively delivering the right guidance at the right time</p></a></li><li><a href="/products/interactive-voice-response-ivr"><p class="header-nav-item-title">Interactive Voice Response (IVR)</p><p class="header-nav-item-description">Accelerate resolution, improve routing efficiency and cut costs with AI boosted voice self-service</p></a></li><li><a href="/products/experience-optimization-enlighten-xo"><p class="header-nav-item-title">Experience Optimization (Enlighten XO)</p><p class="header-nav-item-description">Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service</p></a></li></ul></div></div><script>$RC("B:63","S:63")</script><div hidden id="S:64"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/enlighten-actions"><p class="header-nav-item-title">Enlighten Actions</p><p class="header-nav-item-description">Unlock complex data with generative AI for CX leaders</p></a></li><li><a href="/products/omnichannel-routing"><p class="header-nav-item-title">Omnichannel Routing</p><p class="header-nav-item-description">Connect customers to the ideal resource, the smart way</p></a></li><li><a href="/products/ai-routing"><p class="header-nav-item-title">Enlighten AI Routing</p><p class="header-nav-item-description">Match every customer to their perfect agent with AI that delivers personalized experiences and improves results</p></a></li></ul></div></div><script>$RC("B:64","S:64")</script><div hidden id="S:65"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/proactive-dialer"><p class="header-nav-item-title">Proactive Dialer</p><p class="header-nav-item-description">Generate more revenue, minimize hang-ups, proactively connect to reduce friction in the customer experience</p></a></li><li><a href="/products/digital-voice-channels"><p class="header-nav-item-title">Digital & Voice Channels</p><p class="header-nav-item-description">Meet consumers in their preferred channel, provide frictionless experiences, maintain context throughout</p></a></li><li><a href="/products/social-chat-and-messaging"><p class="header-nav-item-title">Social, Chat & Messaging</p><p class="header-nav-item-description">Engage website visitors in conversations on their channel of choice</p></a></li></ul></div></div><script>$RC("B:65","S:65")</script><div hidden id="S:66"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/workforce-management"><p class="header-nav-item-title">Workforce Management</p><p class="header-nav-item-description">Anticipate business demands with smarter, AI-based forecasting that keeps SLAs up and costs down</p></a></li><li><a href="/products/quality-management"><p class="header-nav-item-title">Quality Management</p><p class="header-nav-item-description">Deliver better customer experiences through streamlined processes and actionable, AI-based feedback</p></a></li><li><a href="/products/performance-management"><p class="header-nav-item-title">Performance Management</p><p class="header-nav-item-description">Meet your organizational goals while engaging employees through personal coaching and gamification</p></a></li><li><a href="/products/interaction-recording-and-management"><p class="header-nav-item-title">Interaction Recording & Management</p><p class="header-nav-item-description">Capture your omnichannel interactions, meet your contact center’s regulatory needs and drive better performance</p></a></li></ul></div></div><script>$RC("B:66","S:66")</script><div hidden id="S:67"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/supervisor-workspace"><p class="header-nav-item-title">Supervisor Workspace</p><p class="header-nav-item-description">Turbocharge supervisors to make agile decisions, streamline workflows and improve performance</p></a></li><li><a href="/products/reporting"><p class="header-nav-item-title">Dashboard & Reporting</p><p class="header-nav-item-description">Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights</p></a></li><li><a href="/products/desktop-and-process-analytics"><p class="header-nav-item-title">Automated Agent Augmentation</p><p class="header-nav-item-description">Automatically detect automation opportunities, and effortlessly build automation processes as needed</p></a></li><li><a href="/products/playvox"><p class="header-nav-item-title">Playvox by NICE</p><p class="header-nav-item-description">Seamlessly integrate with CRMs to efficiently manage your workforce</p></a></li></ul></div></div><script>$RC("B:67","S:67")</script><div hidden id="S:68"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/experience-optimization-enlighten-xo"><p class="header-nav-item-title">Experience Optimization (Enlighten XO)</p><p class="header-nav-item-description">Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service</p></a></li><li><a href="/products/enlighten-actions"><p class="header-nav-item-title">Enlighten Actions</p><p class="header-nav-item-description">Unlock complex data with generative AI for CX leaders</p></a></li><li><a href="/products/reporting"><p class="header-nav-item-title">Dashboard & Reporting</p><p class="header-nav-item-description">Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights</p></a></li></ul></div></div><script>$RC("B:68","S:68")</script><div hidden id="S:69"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/feedback-management"><p class="header-nav-item-title">Feedback Management</p><p class="header-nav-item-description">Discover actionable insights from omnichannel customer feedback to improve customer satisfaction</p></a></li><li><a href="/products/interaction-analytics"><p class="header-nav-item-title">Interactions Analytics</p><p class="header-nav-item-description">Analyze every interaction to understand operational trends and agent performance</p></a></li><li><a href="/products/desktop-and-process-analytics"><p class="header-nav-item-title">Desktop & Process Analytics</p><p class="header-nav-item-description">Understand and confidently select the processes that will contribute most to your performance success</p></a></li></ul></div></div><script>$RC("B:69","S:69")</script><div hidden id="S:6a"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/omnichannel-agent-desktop"><p class="header-nav-item-title">Omnichannel Agent Desktop</p><p class="header-nav-item-description">A unified agent workspace provides everything agents need to handle all interactions</p></a></li><li><a href="/products/agent-assist-hub"><p class="header-nav-item-title">Agent Assist Hub</p><p class="header-nav-item-description">Easily integrate applications that help turn every one of your agents into a customer service superstar</p></a></li><li><a href="/products/real-time-interaction-guidance"><p class="header-nav-item-title">Real-Time Guidance</p><p class="header-nav-item-description">Helps agents understand where they can improve their behaviors in real-time to boost customer satisfaction</p></a></li></ul></div></div><script>$RC("B:6a","S:6a")</script><div hidden id="S:6b"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/enlighten-autosummary"><p class="header-nav-item-title">Enlighten AutoSummary</p><p class="header-nav-item-description">Automate agent notetaking with the power of generative AI to summarize every interaction</p></a></li><li><a href="/products/knowledge-management"><p class="header-nav-item-title">Knowledge Management</p><p class="header-nav-item-description">Your customer’s journey begins with a search. Meet them with knowledge and ensure they receive the right content</p></a></li></ul></div></div><script>$RC("B:6b","S:6b")</script><div hidden id="S:6c"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/security-and-compliance"><p class="header-nav-item-title">Security & Compliance</p><p class="header-nav-item-description">Secure your data and enjoy industry-leading guaranteed uptime</p></a></li><li><a href="/products/resiliency-and-reliability"><p class="header-nav-item-title">Resiliency & Reliability</p><p class="header-nav-item-description">Keep your contact center up and running with dynamic elasticity</p></a></li><li><a href="https://cxexchange.niceincontact.com"><p class="header-nav-item-title">CXexchange Marketplace</p><p class="header-nav-item-description">Discover partner solutions to extend capabilities on our platform</p></a></li><li><a href="/products/integrations-developer-tools-apis"><p class="header-nav-item-title">Developer Tools & APIs</p><p class="header-nav-item-description">Endless customization options with RESTful APIs and robust SDKs</p></a></li></ul></div></div><script>$RC("B:6c","S:6c")</script><div hidden id="S:6d"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/integrations-developer-tools-apis"><p class="header-nav-item-title">Pre-Built Integrations</p><p class="header-nav-item-description">Increase value with pre-integrated applications, UCaaS and CRM adapters</p></a></li><li><a href="/products/fedramp"><p class="header-nav-item-title">FedRAMP</p><p class="header-nav-item-description">Give your government agency the tools to act smarter and respond faster</p></a></li><li><a href="/products/voice-as-a-service"><p class="header-nav-item-title">Voice as a Service (VaaS)</p><p class="header-nav-item-description">Connect agents and customers with cloud-optimized voice &amp; data services</p></a></li></ul></div></div><script>$RC("B:6d","S:6d")</script><div hidden id="S:6e"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="https://www.elevateai.com"><p class="header-nav-item-title">Elevate AI</p><p class="header-nav-item-description">Improve your customer conversations with accurate STT transcription</p></a></li><li><a href="/products/multipath-to-cxone"><p class="header-nav-item-title">Multipath to CXone</p><p class="header-nav-item-description">Connect vital enterprise infrastructure to our cloud gradually and safely </p></a></li><li><a href="/products/unified-communications-as-a-service-ucaas"><p class="header-nav-item-title">Unified Communications as a Service (UCaaS)</p><p class="header-nav-item-description">Unify your contact center with the rest of the organization</p></a></li></ul></div></div><script>$RC("B:6e","S:6e")</script><div hidden id="S:6f"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/healthcare"><p class="header-nav-item-title">Healthcare</p><p class="header-nav-item-description">Healthy patient experiences</p></a></li><li><a href="/solutions/retail"><p class="header-nav-item-title">Retail</p><p class="header-nav-item-description">Delight customers where they shop</p></a></li><li><a href="/solutions/financial-services"><p class="header-nav-item-title">Financial Services</p><p class="header-nav-item-description">Customer experiences that count</p></a></li><li><a href="/solutions/insurance"><p class="header-nav-item-title">Insurance</p><p class="header-nav-item-description">Secure policyholder experiences</p></a></li></ul></div></div><script>$RC("B:6f","S:6f")</script><div hidden id="S:70"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/telecommunications"><p class="header-nav-item-title">Telecom</p><p class="header-nav-item-description">CX for Telecommunications</p></a></li><li><a href="/solutions/travel-and-hospitality"><p class="header-nav-item-title">Travel & Hospitality</p><p class="header-nav-item-description">Boost traveler and guest loyalty</p></a></li><li><a href="/solutions/government"><p class="header-nav-item-title">Government</p><p class="header-nav-item-description">Elevate citizen trust</p></a></li><li><a href="/solutions/business-process-outsourcers"><p class="header-nav-item-title">BPO</p><p class="header-nav-item-description">Business Process Outsourcers</p></a></li></ul></div></div><script>$RC("B:70","S:70")</script><div hidden id="S:71"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/grow-revenues"><p class="header-nav-item-title">Grow Revenue</p><p class="header-nav-item-description">Boost conversions and win rates to accelerate growth</p></a></li><li><a href="/solutions/employee-engagement"><p class="header-nav-item-title">Engage & Empower Employees</p><p class="header-nav-item-description">Create a workplace of truly engaged employees</p></a></li><li><a href="/solutions/boost-customer-loyalty"><p class="header-nav-item-title">Boost Customer Loyalty</p><p class="header-nav-item-description">Improve customer loyalty on interactions across the journey</p></a></li><li><a href="/products/enlighten-ai"><p class="header-nav-item-title">Transform CX with AI</p><p class="header-nav-item-description">Identify behaviors that drive frictionless customer experiences</p></a></li><li><a href="/solutions/drive-digital-transformation"><p class="header-nav-item-title">Drive Digital Transformation</p><p class="header-nav-item-description">Integrate digital technology at the center of CX</p></a></li></ul></div></div><script>$RC("B:71","S:71")</script><div hidden id="S:72"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/call-center-software"><p class="header-nav-item-title">Call Center Software</p><p class="header-nav-item-description">Empower agents to provide better experiences</p></a></li><li><a href="/solutions/increase-operational-efficiency"><p class="header-nav-item-title">Increase Operational Efficiency</p><p class="header-nav-item-description">Leverage AI and automation to increase agent retention</p></a></li><li><a href="/solutions/move-to-the-cloud"><p class="header-nav-item-title">Move to the Cloud</p><p class="header-nav-item-description">Elevate experiences by moving operations to the cloud</p></a></li><li><a href="/solutions/improve-compliance"><p class="header-nav-item-title">Improve Compliance</p><p class="header-nav-item-description">Protect your consumers with pre-built compliance solutions</p></a></li><li><a href="/solutions/proactive-customer-engagement"><p class="header-nav-item-title">Proactive Customer Engagement</p><p class="header-nav-item-description">Elevate customer satisfaction with proactive conversational AI</p></a></li></ul></div></div><script>$RC("B:72","S:72")</script><div hidden id="S:73"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="https://cxexchange.niceincontact.com/en-US/home"><p class="header-nav-item-title">CXexchange Marketplace</p><p class="header-nav-item-description">Discover partner solutions to extend capabilities on our platform</p></a></li><li><a href="/products/cxone-hubs-integration-made-easy"><p class="header-nav-item-title">Pre-Built Integrations</p><p class="header-nav-item-description">Seamlessly connect your business systems with our platform</p></a></li></ul></div></div><script>$RC("B:73","S:73")</script><div hidden id="S:74"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/integrations-developer-tools-apis"><p class="header-nav-item-title">Developer Tools & APIs</p><p class="header-nav-item-description">Endless customization options with RESTful APIs and robust SDKs</p></a></li><li><a href="/partners"><p class="header-nav-item-title">Partner Ecosystem</p><p class="header-nav-item-description">Embark on a journey of shared success and collaboration</p></a></li></ul></div></div><script>$RC("B:74","S:74")</script></body></html></body></html>