Patient Family Advisory Council | Salem Hospital

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<div id="wrapper-main2"> <div id="container-main"> <div class="breadcrumb-wrapper"> <div class="breadcrumb-container"> <a href="/home">Home</a> > <a href="/patients_and_visitors">Patients and Visitors</a> > <span class="breadcrumb-active">Patient Family Advisory Council</span> </div> </div>    <div class="department-backlink"> <a href="/patients_and_visitors">Patients and Visitors</a> </div> <div class="main-area">  <div class="content-left"> <div class="desktop-left-nav" role="navigation" aria-label="secondary"> <div class="left-nav"> <div class="left-nav-hdr">Patients and Visitors</div> <div class="left-nav-menu-level1-item"> <a href="/patients_and_visitors/scheduling_an_appointment">Appointments</a> </div> <div class="left-nav-menu-level1-item"> <a href="/patients_and_visitors/billing">Billing</a> </div> <div class="left-nav-menu-level1-item"> <a href="/patients_and_visitors/salem-campus-map">Salem Campus Map</a> </div> <div class="left-nav-menu-level1-item"> <a 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Safety</a> </div> <div class="left-nav-menu-level2-item"> <a href="/patients_and_visitors/your_privacy_and_hipaa">Privacy and HIPAA</a> </div> <div class="left-nav-menu-level2-item"> <a href="/patients_and_visitors/spiritual_and_wellness">Spirituality and Wellness</a> </div> </ul> <div class="left-nav-menu-level1-item"> <a href="/patients_and_visitors/patient_surveys">Patient Surveys</a> </div> <div class="left-nav-menu-level1-item"> <a href="/patients_and_visitors/patient_feedback">Patient and Family Feedback</a> </div> <div class="left-nav-menu-level1-item-active"> <a href="/patients_and_visitors/patient_family_advisory_council">Patient Family Advisory Council</a> </div> <div class="left-nav-menu-level1-item"> <a href="/patients_and_visitors/visiting_hours">Visitor Information</a> </div> <div class="left-nav-menu-level1-item"> <a href="/volunteering">Volunteer</a> </div> <div class="left-nav-submenu-bottom" style="display: none;"> </div> </div> </div> <div class="right-rail-responsive"> <div class="contact-container"> <div class="sidebar-header">Contact Us</div> <div class="contact-item"> <div class="contact-telephone contact-data"><span class="item-label">Tel: </span>978.354.3543</div> </div> </div> </div> </div>  <div class="content-middle"> <div class="main-content" id="print-content"> <h1>Patient Family Advisory Council</h1> <div class="top-image"><img src="https://salem.massgeneralbrigham.org/cmslibrary/nsmc/images/Patients_and_Visitors/advisory-group.jpg" alt="patients staff and family advisory group" border="0" width="505" height="379" /></div><div class="clear"></div>  <div class="mobile-subnav"> <div class="left-nav"> <div id="submenu-link" class="left-nav-hdr submenu-link-inactive submenu-toggle"> <a> <button aria-expanded="false" aria-controls="submenu-link-content"> <span class="link-label">More in this section</span> </button></a> </div> <div id="submenu-link-content" style="display: none;" role="navigation" aria-label="mobile secondary"> <div class="left-nav-menu-level1-item"> <a href="/patients_and_visitors/scheduling_an_appointment">Appointments</a> </div> <div class="left-nav-menu-level1-item"> <a href="/patients_and_visitors/billing">Billing</a> </div> <div class="left-nav-menu-level1-item"> <a href="/patients_and_visitors/salem-campus-map">Salem Campus Map</a> </div> <div class="left-nav-menu-level1-item"> <a href="/patients_and_visitors/covid-19-updates">COVID-19 Updates</a> </div> <ul class="left-nav-submenu" style="display: block;"> <div class="left-nav-menu-level2-item"> <a href="/patients_and_visitors/covid-19-updates/prevention">COVID-19 Prevention</a> </div> <div class="left-nav-menu-level2-item"> <a href="/patients_and_visitors/covid-19-updates/covid-19-vaccines">COVID-19 Vaccines</a> </div> <div class="left-nav-menu-level2-item"> <a href="/patients_and_visitors/covid-19-updates/testing-sites-and-clinics">Testing Sites and Clinics</a> </div> <div class="left-nav-menu-level2-item"> <a href="/patients_and_visitors/covid-19-updates/resources">Resources</a> </div> </ul> <div class="left-nav-menu-level1-item"> <a href="/patients_and_visitors/hospital_charge_data">Hospital Charge Data</a> </div> <div class="left-nav-menu-level1-item"> <a href="/patients_and_visitors/financial_counseling_and_billing">Financial Counseling and Assistance</a> </div> <div class="left-nav-menu-level1-item"> <a href="/patients_and_visitors/insurance_and_payment">Insurance and Payment</a> </div> <div class="left-nav-menu-level1-item"> <a href="/parking">Parking on Salem Campus</a> </div> <div class="left-nav-menu-level1-item"> <a href="/patients_and_visitors/patient_costs_estimator">Patient Cost Estimator</a> </div> <div class="left-nav-menu-level1-item left-nav-menu-level1-item-expandable-mobile"> <a href="" onclick="return false;">Patient Information</a> </div> <ul class="left-nav-submenu" style="display: block;"> <div class="left-nav-menu-level2-item"> <a href="/patients_and_visitors/inpatient_accommodations">Accommodations</a> </div> <div class="left-nav-menu-level2-item"> <a href="/patients_and_visitors/care_decisions">Care Decisions</a> </div> <div class="left-nav-menu-level2-item"> <a href="/patients_and_visitors/transition_to_home">Discharge from Hospital</a> </div> <div class="left-nav-menu-level2-item"> <a href="/patients_and_visitors/ethics_advisory_committee">Ethics Advisory Committee</a> </div> <div class="left-nav-menu-level2-item"> <a href="/patients_and_visitors/food_and_nutrition">Food and Nutrition</a> </div> <div class="left-nav-menu-level2-item"> <a href="/patients_and_visitors/health_care_team">Health Care Team</a> </div> <div class="left-nav-menu-level2-item"> <a href="/patients_and_visitors/interpreter_services">Interpreter Services</a> </div> <div class="left-nav-menu-level2-item"> <a href="/patients_and_visitors/medical_records">Medical Records</a> </div> <div class="left-nav-menu-level2-item"> <a href="/patients_and_visitors/non-discrimination_notice">Non-Discrimination Notice</a> </div> <div class="left-nav-menu-level2-item"> <a href="https://patientgateway.massgeneralbrigham.org/mychart-prd/Authentication/Login?">Patient Gateway</a> </div> <div class="left-nav-menu-level2-item"> <a href="/patients_and_visitors/patient_rights">Patient Rights</a> </div> <div class="left-nav-menu-level2-item"> <a href="/patients_and_visitors/patient_safety">Patient Safety</a> </div> <div class="left-nav-menu-level2-item"> <a href="/patients_and_visitors/your_privacy_and_hipaa">Privacy and HIPAA</a> </div> <div class="left-nav-menu-level2-item"> <a href="/patients_and_visitors/spiritual_and_wellness">Spirituality and Wellness</a> </div> </ul> <div class="left-nav-menu-level1-item"> <a href="/patients_and_visitors/patient_surveys">Patient Surveys</a> </div> <div class="left-nav-menu-level1-item"> <a href="/patients_and_visitors/patient_feedback">Patient and Family Feedback</a> </div> <div class="left-nav-menu-level1-item-active"> <a href="/patients_and_visitors/patient_family_advisory_council">Patient Family Advisory Council</a> </div> <div class="left-nav-menu-level1-item"> <a href="/patients_and_visitors/visiting_hours">Visitor Information</a> </div> <div class="left-nav-menu-level1-item"> <a href="/volunteering">Volunteer</a> </div> <div class="left-nav-submenu-bottom" style="display: none;"> </div> </div> </div> </div>  <div class="contact-responsive"> <div id="contact-list-link" class="contact-hdr contact-link-inactive contact-toggle"><a><button aria-expanded="false" aria-controls="mobile-contact-container"><span class="link-label">Contact Us</span></button></a></div> <div id="mobile-contact-container" class="contact-container" style="display: none;"> <div class="contact-item"> <div class="contact-telephone contact-data"><span class="item-label">Call: </span><a href="tel:9783543543">978.354.3543</a></div> </div> </div> </div> <div class="intro-text">The Patient Family Advisory Council (PFAC) provides an opportunity for patients, families and the community to have input into patient care and safety programs at Salem Hospital, a member of Mass General Brigham. The Advisory Council is composed of community members and hospital employees and strives to represent the diverse ethnic, racial, religious and socioeconomic composition of the North Shore. Since 2009, all hospitals in Massachusetts are required to have such a consultative/advisory committee. We are committed to partnering with patients, families and community members to integrate their perspective into how care is delivered to patients.</div> <div class="content-divider1"></div> <div class="main-content-left1"> </div> <div class="main-content-right1"> <h2>Join our group</h2><p>Our initiatives benefit greatly when we hear the perspectives of community members. Please contact us by phone at <a href="tel:+19783543543">978.354.3543</a> or<strong> <a href="mailto:%20NSMCPatientFamilyAdvisory@partners.org">email </a></strong> (nsmcpatientfamilyadvisory@partners.org) and let us know your areas of interest and how you might contribute to this work. We look forward to hearing from you! We meet the second Thursday of each month.</p><div class="grey-box"><p>"I have been a member of PFAC since 2008. Being a member has helped me understand at a deeper level how patients and community interact with the hospital. </p><p>It has enabled me to make a worthwhile contribution to improving patient and community relations through my participation in work groups, sub-committees and projects. </p><p>One initiative that stands out for me was the End of Life Care effort to promote “<a href="http://theconversationproject.org/">The Conversation</a>,” a project dedicated to helping people talk about their wishes for end-of-life care with their healthcare providers and family. </p><p>--Evelyn Wilson, PFAC community member</p></div><h3>Annual report and accomplishments</h3><ul><li>Click to view our most <a href="https://salem.massgeneralbrigham.org/cmslibrary/nsmc/pdf/2020 NSMC PFAC Annual Report.pdf">recent annual report</a></li><li>Provided feedback on Patient Communication Boards in patient rooms on new medical floor “Pingree 4”.</li><li>Reviewed and provided feedback on the “Welcome to the Intensive Care Unit” pamphlet from the Critical Care Committee.</li><li>2 PFAC members joined: <ul><li>Relationship-Based Care Committee </li><li>Trauma-Informed Care Committee </li><li>Family Spokesperson Committee</li></ul></li><li>Monthly updates on NRC HCAHPS and Real-Time Surveys by the Quality Reporting & Data Analytics Program Manager; provide feedback to improve the patient experience.</li><li>Provided feedback to MGB Patient Experience Leaders on 21st Century cures Act FAQ and Mass Highway Fact Sheet</li><li>Informational presentation on SO/GI (Sexual Orientation/Gender Identity), “Caring for Transgender Patients at Salem Hospital”, and the Gender Affirming Inpatient Room Assignment policy.</li></ul><h3>Additional resources for patients and families:</h3><ul><li><a href="http://epatientdave.com/" target="">E-patient Dave</a></li><li><a href="http://www.hcfama.org/" target="">Health Care for All</a></li><li><a href="http://www.safetyleaders.org/" target="">Safety Leaders</a></li><li><a href="http://www.theschwartzcenter.org/" target="">Schwartz Center for Compassionate Healthcare</a></li></ul> </div> <div class="clear"></div> <div class="clear"></div> </div> </div>  <div class="content-right"> <div class="content-container2" id="print-content2"> <div class="contact-container"> <div class="sidebar-header">Contact Us</div> <div class="contact-item"> <div class="contact-telephone contact-data"><span class="item-label">Tel: </span>978.354.3543</div> </div> </div> <div class="sidebar-content sidebar-spotlight-3"> </div> </div> </div> <div class="clear"></div> </div>     </div> <div class="clear"></div> </div> </div>   <footer role="contentinfo">  <div id="footerModal" class="footer__notice modal" aria-controls="footerNoticeClose"> <div class="modal-content"> <div class="modal-header"> </div> <div class="modal-body"> <table> <tr> <td><p><span id="cookieNotice"></span>We use cookies and other tools to enhance your experience on our website and to analyze our web traffic. 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