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Daarom moet de Engelse versie van dit artikel worden beschouwd als de meest recente versie met de meest recente informatie. U kunt het <a id="l10n-link" href="#">hier raadplegen</a>.</span></div> </div> <div class="flex-row" itemscope itemtype="http://schema.org/TechArticle"> <div class="body-container"> <span style="display: none;" itemscope itemprop="publisher" itemtype="http://schema.org/Organization"> <span itemprop="logo" itemscope itemtype="http://schema.org/ImageObject"> <meta content="http://knowledge.hubspot.com/hubfs/assets/hubspot.com/home/2015/Academy.png" itemprop="url"> <meta itemprop="width" content="296"> <meta itemprop="height" content="296"> </span> <meta content=" Support" itemprop="name"> </span> <meta content="februari 12, 2021" itemprop="datePublished"> <meta content="" itemprop="author"> <meta content="https://knowledge.hubspot.com/nl/inbox/set-up-the-conversations-inbox" itemprop="mainEntityOfPage"> <article> <div class="blog-section"> <div class="blog-post-wrapper cell-wrapper"> <div class="blog-section"> <div class="blog-post-wrapper cell-wrapper"> <div class="section post-header"> <h1 itemprop="name headline"><span id="hs_cos_wrapper_name" class="hs_cos_wrapper hs_cos_wrapper_meta_field hs_cos_wrapper_type_text" style="" data-hs-cos-general-type="meta_field" data-hs-cos-type="text">De inbox voor gesprekken instellen</span></h1> <p class="last-updated">Laatst bijgewerkt: <span itemprop="dateModified">  december 10, 2024 </span></p> </div> <div id="hs_cos_wrapper_module_16518346644602" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> </div> <div id="hs_cos_wrapper_Article_product_key" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module">    <div class="article-key-wrapper"> <div class="article-key-header"> <h4>Beschikbaar met elk van de volgende <a href="https://knowledge.hubspot.com/nl/billing/where-can-i-find-my-subscription-and-contacts-or-email-send-limit-information-in-hubspot">abonnementen</a>, behalve waar vermeld:</h4> </div> <table class="article-key"> <tbody><tr> <td> <img src="https://knowledge.hubspot.com/hubfs/Knowledge_Base_2023/subscription_key_icons/sprocket-web-color.svg" width="24" height="24" class="article-key__hub-icon" role="presentation" loading="lazy" alt=""> <a href="https://www.hubspot.com/products/crm"> <span class="article-key__all-products">Alle producten en plannen</span> </a> </td> </tr> </tbody></table> </div> </div> <div class="section post-body" id="post-body" itemprop="articleBody"> <span id="hs_cos_wrapper_post_body" class="hs_cos_wrapper hs_cos_wrapper_meta_field hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="meta_field" data-hs-cos-type="rich_text"><p>De inbox voor gesprekken is een centrale locatie in je HubSpot account waar berichten van al je verbonden kanalen verschijnen. Je kunt lopende gesprekken bekijken, berichten beantwoorden en tickets aanmaken om problemen van klanten te volgen.</p> Afhankelijk van je <a href="https://legal.hubspot.com/hubspot-product-and-services-catalog">HubSpot abonnement</a>kunt u de standaard <a href="https://www.hubspot.com/products/crm/conversations?hubs_content=knowledge.hubspot.com%2Finbox%2Fset-up-the-conversations-inbox&hubs_content-cta=conversations%2Finbox" rel="noopener" target="_blank">gesprekken inbox</a> of nieuwe inboxen maken.  <h2>De standaard inbox instellen</h2> <p>Wanneer je voor het eerst een HubSpot account maakt, zal HubSpot automatisch een inbox voor gesprekken aanmaken en een <a href="#edit-the-fallback-email-address" rel="noopener">reserve e-mailadres</a> instellen. Je kunt het terugval e-mailadres bewerken of <a href="/inbox/connect-channels-to-the-conversations-inbox" rel="noopener" target="_blank">extra kanalen koppelen</a> om berichten te ontvangen in de inbox. Je kunt ook bewerken welke gebruikers en teams toegang hebben tot de inbox voor gesprekken.</p> <ul> <li aria-level="1">Klik in je HubSpot-account op het <span class="ss-icon-font">settings</span> <strong>instellingen-pictogram</strong> in de bovenste navigatiebalk.</li> <li aria-level="1">Navigeer in het linker zijbalkmenu naar <strong>Inbox </strong>> <strong>Inboxen</strong>.</li> <li aria-level="1">U kunt de naam van het Postvak IN wijzigen:</li> <ul> <li aria-level="2">Klik naast het vervolgkeuzemenu <em>Huidige weergave </em>op het vervolgkeuzemenu <strong>Acties </strong>en selecteer <strong>Inbox hernoemen</strong>.</li> <li aria-level="2">Voer in het dialoogvenster een <strong>naam</strong> in voor het Postvak IN en klik op <strong>Naam wijzigen</strong>.</li> </ul> <li aria-level="1">Om een chatroom te verbinden om berichten in de inbox te ontvangen, klikt u op <strong>Een chatroom verbinden</strong> en selecteert u vervolgens een <strong>chatroom</strong>. Meer informatie over <a href="https://knowledge.hubspot.com/nl/inbox/connect-channels-to-the-conversations-inbox">het verbinden van chatrooms met het Postvak IN</a>.</li> </ul> <ul> <li aria-level="1">Om een Slack-account te verbinden met de inbox, klik je in het gedeelte <em>Slack-integratie </em>op <strong>Slack verbinden</strong>. Meer informatie over <a href="/integrations/how-do-i-use-the-slack-integration" rel="noopener" target="_blank">het instellen van de Slack-integratie</a>.</li> </ul> <a data-hs-anchor="true" id="manage-access"></a> <ul> <li aria-level="1">Om te beheren welke gebruikers en teams toegang hebben tot de inbox, klik je op het tabblad <strong>Toegang </strong>en selecteer je een optie: <ul> <li style="list-style-type: none;"> <ul> <li aria-level="2"><strong>Beschikbaar voor iedereen: </strong>elke HubSpot gebruiker in het account heeft toegang tot de inbox.</li> <li aria-level="2"><strong>Selecteer gebruikers en teams die kunnen bewerken: </strong>alleen geselecteerde gebruikers of teams hebben toegang tot deze inbox.</li> </ul> </li> <li aria-level="1">Klik op <strong>Opslaan</strong>.</li> </ul> </li> </ul> <img alt="conversation-inbox-access-settings" loading="lazy" src="https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversation-inbox-access-settings.png?width=424&name=conversation-inbox-access-settings.png" style="width: 424px;" width="424" srcset="https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversation-inbox-access-settings.png?width=212&name=conversation-inbox-access-settings.png 212w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversation-inbox-access-settings.png?width=424&name=conversation-inbox-access-settings.png 424w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversation-inbox-access-settings.png?width=636&name=conversation-inbox-access-settings.png 636w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversation-inbox-access-settings.png?width=848&name=conversation-inbox-access-settings.png 848w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversation-inbox-access-settings.png?width=1060&name=conversation-inbox-access-settings.png 1060w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversation-inbox-access-settings.png?width=1272&name=conversation-inbox-access-settings.png 1272w" sizes="(max-width: 424px) 100vw, 424px"> <br> <div class="alert"> <p><strong>Let op:</strong></p> <ul> <li>Alle inboxen worden automatisch ingesteld op <strong>Beschikbaar voor iedereen</strong>. Als je de toegang verder wilt beperken, volg dan de bovenstaande stappen om <a href="#manage-access" rel="noopener">de toegang te beheren</a>.</li> <li>Als je <strong>Specifieke gebruikers en teams</strong> kiest, kunnen gebruikers met <a href="https://knowledge.hubspot.com/nl/user-management/hubspot-user-permissions-guide#admin" rel="noopener" target="_blank"><em>accounttoegang</em> of <em>Superbeheerders</em></a> alle gesprekken in de inbox in het portaal bekijken, maar kunnen ze geen actiereeks uitvoeren in de inbox, zoals reageren op een thread, tenzij ze als teamlid zijn geselecteerd in de<span style="font-style: normal;">toegangsinstellingen</span> van de inbox.</li> <li>Inkomende gesprekken kunnen alleen <a href="https://knowledge.hubspot.com/nl/inbox/set-your-conversations-routing-rules" rel="noopener" target="_blank">automatisch</a> worden <a href="https://knowledge.hubspot.com/nl/inbox/set-your-conversations-routing-rules" rel="noopener" target="_blank">toegewezen</a> aan <a href="https://knowledge.hubspot.com/nl/account-management/manage-seats" rel="noopener" target="_blank">gebruikers met een betaalde account</a>, maar gratis gebruikers kunnen nog steeds niet-toegewezen gesprekken toewijzen en erop reageren als ze toegang hebben tot de inbox.</li> </ul> </div> <h2>Het reserve e-mailadres bewerken</h2> <p>Een fallback e-mail is een e-mail die HubSpot beschikbaar stelt waarmee je bepaalde HubSpot tools kunt gebruiken, zoals ticket automatisering, als je nog geen team-e-mail adres hebt gekoppeld. De terugval-e-mail wordt ook gebruikt als je team-e-mailadres plotseling wordt losgekoppeld van de inbox voor gesprekken.</p> <p>Bij het instellen van de inbox heb je de optie om het fallback e-mailadres aan te passen zodat je direct kunt beginnen met het verzenden van e-mails. Als je het fallback e-mailadres niet wilt gebruiken, lees dan hoe je <a href="/inbox/connect-channels-to-the-conversations-inbox" rel="noopener" target="_blank">een team-e-mail adres kunt koppelen</a> om e-mails in de inbox te ontvangen.</p> <ul> <li aria-level="1">Klik in je HubSpot-account op het <span class="ss-icon-font">settings</span> <strong>instellingen-pictogram</strong> in de bovenste navigatiebalk.</li> <li aria-level="1">Navigeer in het linker zijbalkmenu naar <strong>Inbox </strong>> <strong>Inboxen</strong>.</li> <li aria-level="1">Klik naast de terugval-e-mail op <strong>Bewerken</strong>.</li> </ul> <p><img alt="conversations-configure-fallback-email" loading="lazy" src="https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversations-configure-fallback-email.png?width=764&name=conversations-configure-fallback-email.png" style="width: 764px;" width="764" srcset="https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversations-configure-fallback-email.png?width=382&name=conversations-configure-fallback-email.png 382w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversations-configure-fallback-email.png?width=764&name=conversations-configure-fallback-email.png 764w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversations-configure-fallback-email.png?width=1146&name=conversations-configure-fallback-email.png 1146w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversations-configure-fallback-email.png?width=1528&name=conversations-configure-fallback-email.png 1528w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversations-configure-fallback-email.png?width=1910&name=conversations-configure-fallback-email.png 1910w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversations-configure-fallback-email.png?width=2292&name=conversations-configure-fallback-email.png 2292w" sizes="(max-width: 764px) 100vw, 764px"></p> <ul> <li aria-level="1">Schakel het selectievakje <strong>HubSpot-e-mail gebruiken voor het verzenden van berichten </strong>in op het tabblad <em>Configuratie </em>.</li> <li aria-level="1">Als je de <em>naam Van</em> die wordt weergegeven wilt aanpassen, klik je op het vervolgkeuzemenu <strong>Van naam </strong>en selecteer je een optie.</li> </ul> <p class="alert"><strong>Let op:</strong> je kunt niet dezelfde van-naam gebruiken voor meerdere fallback e-mails. De waarde van de van-naam moet uniek zijn voor het fallback e-mailadres.</p> <ul> <li style="list-style-type: none;"> <ul> <li aria-level="2"><strong>Agent en bedrijfsnaam: </strong>de naam van de gebruiker en de bedrijfsnaam worden weergegeven wanneer de contactpersoon een e-mail ontvangt. Voer de <strong>bedrijfsnaam</strong> in het tekstveld in.</li> <li aria-level="2"><strong>Bedrijfsnaam: </strong>selecteer deze optie om alleen de bedrijfsnaam weer te geven. Voer de <strong>bedrijfsnaam </strong>in het tekstveld in.</li> </ul> </li> </ul> <img alt="fallback-email-from-name" loading="lazy" src="https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/Developer/fallback-email-from-name.png?width=800&name=fallback-email-from-name.png" style="width: 800px; margin-left: auto; margin-right: auto; display: block;" width="800" srcset="https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/Developer/fallback-email-from-name.png?width=400&name=fallback-email-from-name.png 400w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/Developer/fallback-email-from-name.png?width=800&name=fallback-email-from-name.png 800w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/Developer/fallback-email-from-name.png?width=1200&name=fallback-email-from-name.png 1200w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/Developer/fallback-email-from-name.png?width=1600&name=fallback-email-from-name.png 1600w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/Developer/fallback-email-from-name.png?width=2000&name=fallback-email-from-name.png 2000w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/Developer/fallback-email-from-name.png?width=2400&name=fallback-email-from-name.png 2400w" sizes="(max-width: 800px) 100vw, 800px"> <ul> <li aria-level="1">Om het <em>Van-adres</em> aan te passen, selecteert u een van de volgende opties: <ul> <li aria-level="2"><strong>Gebruik standaard: </strong>het standaard vanaf-adres voor gebruikers met een betaald account wordt weergegeven als <em>[gebruikersnaam]@[subdomein].hs-inbox.com. </em>De standaardoptie voor gratis gebruikers wordt weergegeven als <em>[gebruikersnaam]@[subdomein].hubspot-inbox.com</em>.</li> <li aria-level="2"><strong>Aanpassen vanaf adres: </strong>voer in het tekstveld het <strong>e-mailadres </strong>in dat u wilt laten weergeven. Klik op <span style="font-weight: bold;">Adres</span> <strong>verifiëren</strong> om te bevestigen dat je <a href="https://knowledge.hubspot.com/nl/marketing-email/verify-the-email-address-used-to-send-marketing-emails">toegang hebt tot dat e-mailadres</a>.</li> </ul> </li> </ul> <img alt="conversations-customize-from-address-1" loading="lazy" src="https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversations-customize-from-address-1.png?width=386&name=conversations-customize-from-address-1.png" style="width: 386px;" width="386" srcset="https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversations-customize-from-address-1.png?width=193&name=conversations-customize-from-address-1.png 193w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversations-customize-from-address-1.png?width=386&name=conversations-customize-from-address-1.png 386w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversations-customize-from-address-1.png?width=579&name=conversations-customize-from-address-1.png 579w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversations-customize-from-address-1.png?width=772&name=conversations-customize-from-address-1.png 772w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversations-customize-from-address-1.png?width=965&name=conversations-customize-from-address-1.png 965w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversations-customize-from-address-1.png?width=1158&name=conversations-customize-from-address-1.png 1158w" sizes="(max-width: 386px) 100vw, 386px"> <ul> <li aria-level="1">Je kunt het fallback e-mailadres configureren als een doorstuuradres in de instellingen van je e-mailclient, zodat e-mails die naar dat e-mailadres worden gestuurd, worden doorgestuurd naar de inbox van de gesprekken. Klik op <strong>Kopiëren </strong>naast het veld <em>Doorstuuradres </em>en voeg het toe als doorstuuradres in de <a href="https://knowledge.hubspot.com/nl/inbox/connect-a-hosted-email-to-your-conversations-inbox#providers">instellingen van</a> je <a href="https://knowledge.hubspot.com/nl/inbox/connect-a-hosted-email-to-your-conversations-inbox#providers">e-mailclient</a>.</li> <li aria-level="1">Een team-e-mail handtekening toevoegen: <ul> <li aria-level="2">Klik op <strong>Teamhandtekening toevoegen</strong>. Deze handtekening is alleen van toepassing op e-mails die rechtstreeks vanuit de inbox van gesprekken worden verzonden. Lees hier hoe u uw <a href="https://knowledge.hubspot.com/nl/account-management/add-an-email-signature-in-the-crm" rel="noopener" target="_blank">e-mailhandtekening instelt voor e-mails die vanuit CRM records worden verzonden</a>.</li> <li aria-level="2">Pas in het tekstvak uw team-e-mailhandtekening aan in de <em>eenvoudige </em>editor of klik op <strong>HTML</strong> om de handtekening in HTML te bewerken. Gebruik de rich text werkbalk onderaan om de tekst op te maken, een link in te voegen of een afbeelding in te voegen. Om een personalisatietoken in te voegen die de naam van de afzender invult, klik je op het vervolgkeuzemenu <strong>Token invoegen </strong>en selecteer je <strong>Volledige</strong> <strong>naam</strong>, <strong>Voornaam</strong> of <strong>Achternaam</strong>.</li> </ul> </li> </ul> <div class="alert"> <p><strong>Let op:</strong></p> <ul> <li>E-mailclients gaan verschillend om met aangepaste HTML. Als je meer opmaak toevoegt, is de kans groter dat deze niet wordt weergegeven wanneer je een e-mail opstelt. Lees meer over de best practices van HubSpot voor het <a href="https://blog.hubspot.com/marketing/html-email#HTLM" rel="noopener" target="_blank">maken van een HTML e-mail</a>.</li> <li>Als je het lettertype van je handtekening wilt aanpassen, kun je het kenmerk <em>Gezicht</em> gebruiken in een <em>lettertype-tag</em> in de HTML-editor, maar houd er rekening mee dat veel lettertypen <span style="text-decoration: underline;">niet</span> door alle e-mailclients worden ondersteund. </li> </ul> </div> <p> </p> <p><img alt="conversations-customize-team-signature" loading="lazy" src="https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversations-customize-team-signature.png?width=533&name=conversations-customize-team-signature.png" style="width: 533px;" width="533" srcset="https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversations-customize-team-signature.png?width=267&name=conversations-customize-team-signature.png 267w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversations-customize-team-signature.png?width=533&name=conversations-customize-team-signature.png 533w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversations-customize-team-signature.png?width=800&name=conversations-customize-team-signature.png 800w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversations-customize-team-signature.png?width=1066&name=conversations-customize-team-signature.png 1066w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversations-customize-team-signature.png?width=1333&name=conversations-customize-team-signature.png 1333w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversations-customize-team-signature.png?width=1599&name=conversations-customize-team-signature.png 1599w" sizes="(max-width: 533px) 100vw, 533px"></p> <ul> <li aria-level="1">Bekijk rechts hoe de van-naam, het e-mailadres en de e-mailhandtekening in de inbox van de contactpersoon worden weergegeven en klik vervolgens op <strong>Opslaan</strong>.</li> <li aria-level="1">Als een e-mail wordt doorgestuurd naar de inbox, wordt de e-mail standaard opgeslagen in het Contactpersoonrecord van de oorspronkelijke afzender. Om deze instelling uit te schakelen, zodat e-mails worden doorgestuurd naar de afzender die de e-mail heeft doorgestuurd, klikt u op om de optie <strong>Oorspronkelijke afzender kiezen bij doorsturen van e-mails</strong> uit te schakelen.</li> </ul> <p><img alt="conversations-toggle-email-forwards-switch-off" loading="lazy" src="https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversations-toggle-email-forwards-switch-off.png?width=955&name=conversations-toggle-email-forwards-switch-off.png" style="width: 955px;" width="955" srcset="https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversations-toggle-email-forwards-switch-off.png?width=478&name=conversations-toggle-email-forwards-switch-off.png 478w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversations-toggle-email-forwards-switch-off.png?width=955&name=conversations-toggle-email-forwards-switch-off.png 955w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversations-toggle-email-forwards-switch-off.png?width=1433&name=conversations-toggle-email-forwards-switch-off.png 1433w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversations-toggle-email-forwards-switch-off.png?width=1910&name=conversations-toggle-email-forwards-switch-off.png 1910w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversations-toggle-email-forwards-switch-off.png?width=2388&name=conversations-toggle-email-forwards-switch-off.png 2388w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversations-toggle-email-forwards-switch-off.png?width=2865&name=conversations-toggle-email-forwards-switch-off.png 2865w" sizes="(max-width: 955px) 100vw, 955px"></p> <p class="alert"><strong>Let op:</strong> alleen de oorspronkelijke CC-ontvangers worden weergegeven in de inbox van de conversatie en de tijdlijn van het record. Ontvangers die zijn toegevoegd aan het CC-veld bij het doorsturen van de e-mail worden <span style="text-decoration: underline;">niet</span> weergegeven.</p> <ul> <li aria-level="1">Klik op het tabblad <strong>Automatisering </strong>om de toewijzingsregels te configureren.</li> <li aria-level="1" style="color: #33475b;">Als je bent <span style="text-decoration: none;">toegewezen aan een <a href="https://knowledge.hubspot.com/nl/account-management/manage-seats" rel="noopener" target="_blank"><strong><em>Sales Hub </em></strong>of <strong><em>Service Hub </em></strong>betaalde seat</a>,</span> kun je <a href="https://knowledge.hubspot.com/nl/inbox/set-your-conversations-routing-rules" rel="noopener" target="_blank"><span style="text-decoration: none;">routeringsregels instellen</span></a> om inkomende e-mails automatisch te routeren naar specifieke gebruikers en teams in je account: <ul> <li aria-level="2" style="color: #33475b;">Klik op om de schakelaar <strong>Gesprekken automatisch toewijzen </strong>in te schakelen.</li> <li aria-level="2" style="color: #33475b;">Klik op het vervolgkeuzemenu <strong>Toewijzen aan </strong>en selecteer een routeringsoptie:</li> </ul> </li> </ul> <ul> <li style="list-style-type: none;"> <ul> <li style="list-style-type: none;"> <ul> <li aria-level="3" style="color: #33475b;"><strong>Specifieke gebruikers en teams: </strong>wijs inkomende e-mails toe aan de geselecteerde gebruikers of teams. Selecteer de <strong>gebruikers</strong> of <strong>teams</strong> in het vervolgkeuzemenu <em>Specifieke gebruikers en teams</em>.</li> <li aria-level="3" style="color: #33475b;"><strong>Eigenaar Contactpersoon: </strong>inkomende e-mails toewijzen aan de verantwoordelijke van een contactpersoon. Aan het <a href="https://knowledge.hubspot.com/nl/records/how-to-set-a-record-owner" rel="noopener" target="_blank">Contactpersoonrecord</a> moet een <a href="https://knowledge.hubspot.com/nl/records/how-to-set-a-record-owner" rel="noopener" target="_blank">verantwoordelijke</a> zijn <a href="https://knowledge.hubspot.com/nl/records/how-to-set-a-record-owner" rel="noopener" target="_blank">toegewezen</a> en het moet worden gevolgd met een cookie. Als de eigenaar offline is, wordt het bericht naar de verantwoordelijke van de bezoeker gemaild.</li> </ul> </li> <li aria-level="3" style="color: #33475b;">Standaard worden inkomende gesprekken alleen toegewezen aan agenten die beschikbaar zijn. Als er geen agenten beschikbaar zijn, wordt de e-mailconversatie niet toegewezen. Je kunt het selectievakje <strong>Alleen toewijzen aan beschikbare gebruikers</strong> uitschakelen om toewijzing op basis van beschikbaarheid van agenten uit te schakelen.</li> </ul> </li> </ul> <img alt="conversations-inbox-channel-assignment-settings-updated" height="589" loading="lazy" src="https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2023/conversations-inbox-channel-assignment-settings-updated.png?width=656&height=589&name=conversations-inbox-channel-assignment-settings-updated.png" style="width: 656px; height: auto; max-width: 100%;" width="656" srcset="https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2023/conversations-inbox-channel-assignment-settings-updated.png?width=328&height=295&name=conversations-inbox-channel-assignment-settings-updated.png 328w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2023/conversations-inbox-channel-assignment-settings-updated.png?width=656&height=589&name=conversations-inbox-channel-assignment-settings-updated.png 656w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2023/conversations-inbox-channel-assignment-settings-updated.png?width=984&height=884&name=conversations-inbox-channel-assignment-settings-updated.png 984w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2023/conversations-inbox-channel-assignment-settings-updated.png?width=1312&height=1178&name=conversations-inbox-channel-assignment-settings-updated.png 1312w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2023/conversations-inbox-channel-assignment-settings-updated.png?width=1640&height=1473&name=conversations-inbox-channel-assignment-settings-updated.png 1640w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2023/conversations-inbox-channel-assignment-settings-updated.png?width=1968&height=1767&name=conversations-inbox-channel-assignment-settings-updated.png 1968w" sizes="(max-width: 656px) 100vw, 656px">  <br> <p class="alert"><strong>Let op:</strong> inkomende berichten kunnen alleen automatisch worden doorgestuurd naar gebruikers met <a href="https://knowledge.hubspot.com/nl/account-management/manage-seats" rel="noopener" target="_blank">een betaalde <strong><em>Sales Hub</em></strong> of <strong><em>Service Hub</em></strong> seat</a>. Als de gebruiker geen toegang heeft tot een betaalde account, kun je deze niet opnemen in de regels voor automatische toewijzing.</p> <ul> <li aria-level="1">Om de standaard ticket eigenschappen te bewerken, inclusief de ticketpijplijn en het stadium:</li> <ul> <li aria-level="2">Klik op <strong>Bewerk ticket </strong>naast de instelling <em>Behandel inkomende gesprekken als supporttickets </em>.</li> <li aria-level="2">Gebruik in het rechterpaneel de vervolgkeuzemenu's om de eigenschappen te bewerken.</li> <li aria-level="2">Als je <a href="https://knowledge.hubspot.com/nl/inbox/set-your-conversations-routing-rules" rel="noopener" target="_blank">automatische toewijzingsregels</a> in de inbox hebt ingesteld, is de eigenaar van het ticket standaard dezelfde als de eigenaar van de conversie. Om de eigenaar van het ticket te wijzigen, klik je op het vervolgkeuzemenu <strong>Eigenaar ticket</strong> en selecteer je een andere optie.</li> </ul> </ul> <ul> <li style="list-style-type: none;"> <ul> <li aria-level="2">Klik op <strong>Opslaan</strong>.</li> </ul> </li> </ul> <img alt="conversations-edit-new-ticket-settings" loading="lazy" src="https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversations-edit-new-ticket-settings.png?width=600&name=conversations-edit-new-ticket-settings.png" style="width: 600px;" width="600" srcset="https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversations-edit-new-ticket-settings.png?width=300&name=conversations-edit-new-ticket-settings.png 300w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversations-edit-new-ticket-settings.png?width=600&name=conversations-edit-new-ticket-settings.png 600w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversations-edit-new-ticket-settings.png?width=900&name=conversations-edit-new-ticket-settings.png 900w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversations-edit-new-ticket-settings.png?width=1200&name=conversations-edit-new-ticket-settings.png 1200w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversations-edit-new-ticket-settings.png?width=1500&name=conversations-edit-new-ticket-settings.png 1500w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/conversations-edit-new-ticket-settings.png?width=1800&name=conversations-edit-new-ticket-settings.png 1800w" sizes="(max-width: 600px) 100vw, 600px"> <ul> <li aria-level="1">Klik op <strong>Opslaan</strong> om het bewerken van je fallback e-mailadres te voltooien.</li> </ul> <p>Als je wijzigingen hebt aangebracht in je configuratie of routeringsregels, zien je contactpersonen de bijgewerkte van-naam, van-adres en e-mailhandtekening wanneer ze een e-mail van je ontvangen.</p> <h2>Een nieuwe inbox maken<em>(</em> alleen<em>Professional</em> of <em>Enterprise </em>)</h2> <p>Gebruikers met een <em>Professional</em> of <em>Enterprise </em>account kunnen meerdere inboxen voor gesprekken aanmaken. Dit is handig als je meerdere teams hebt die toegang nodig hebben tot de Gesprekken tool, maar je wilt je berichten gesegmenteerd en georganiseerd houden. Je kunt bijvoorbeeld een verkoopinbox maken om vragen over prijzen en verpakkingen te beheren en een ondersteuningsinbox voor je supportteam om inkomende verzoeken te beheren.</p> <ul> <li>Klik in je HubSpot-account op het <span class="ss-icon-font">settings</span> <strong>instellingen-pictogram</strong> in de bovenste navigatiebalk.</li> <li>Navigeer in het linker zijbalkmenu naar <strong>Inbox </strong>> <strong>Inboxen</strong>.</li> <li>Klik naast het vervolgkeuzemenu <em>Huidige weergave </em>op het vervolgkeuzemenu <strong>Acties </strong>en selecteer <strong>Nieuwe inbox maken</strong>.</li> <li>Voer in het veld <em>Naam inbox team </em>een <strong>naam</strong> in voor uw inbox.</li> <li>Klik op het vervolgkeuzemenu <span style="font-weight: bold;">Wie heeft toegang tot Postvak IN</span> om te kiezen wie dit postvak mag zien. Je kunt ook <a href="#set-up-the-default-inbox" rel="noopener">teamleden toevoegen of verwijderen</a> nadat je je postvak hebt aangemaakt. <ul> <li><strong>Iedereen: </strong>elke HubSpot gebruiker in het account heeft toegang tot de inbox.</li> <li><strong>Specifieke gebruikers en teams: </strong>alleen geselecteerde gebruikers of teams hebben toegang tot de inbox.</li> </ul> </li> </ul> <p class="alert"><strong>Let op: </strong>inkomende gesprekken kunnen alleen <a href="https://knowledge.hubspot.com/nl/inbox/set-your-conversations-routing-rules" rel="noopener" target="_blank">automatisch worden toegewezen</a> aan <a href="https://knowledge.hubspot.com/nl/account-management/manage-seats" rel="noopener" target="_blank">gebruikers met een betaalde account</a>, maar gratis gebruikers kunnen nog steeds niet-toegewezen gesprekken toewijzen en erop reageren als ze toegang hebben tot de inbox.<br><br>Als je <strong>Specifieke gebruikers en teams</strong> kiest, kunnen gebruikers met <a href="https://knowledge.hubspot.com/nl/user-management/hubspot-user-permissions-guide#admin" rel="noopener" target="_blank"><em>accounttoegang</em> of <em>Superbeheerders</em> machtigingen</a> alle gesprekken in de inbox in het portaal bekijken, maar kunnen ze geen acties ondernemen in de inbox, zoals reageren op een thread, tenzij ze zijn geselecteerd als teamlid in de <a href="#set-up-the-default-inbox" rel="noopener"><span style="font-style: normal;">toegangsinstellingen</span> van</a> de <a href="#set-up-the-default-inbox" rel="noopener">inbox</a>.</p> <img alt="select-who-has-access-to-the-inbox" loading="lazy" src="https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/Developer/select-who-has-access-to-the-inbox.png?width=600&name=select-who-has-access-to-the-inbox.png" style="width: 600px; margin-left: auto; margin-right: auto; display: block;" width="600" srcset="https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/Developer/select-who-has-access-to-the-inbox.png?width=300&name=select-who-has-access-to-the-inbox.png 300w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/Developer/select-who-has-access-to-the-inbox.png?width=600&name=select-who-has-access-to-the-inbox.png 600w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/Developer/select-who-has-access-to-the-inbox.png?width=900&name=select-who-has-access-to-the-inbox.png 900w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/Developer/select-who-has-access-to-the-inbox.png?width=1200&name=select-who-has-access-to-the-inbox.png 1200w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/Developer/select-who-has-access-to-the-inbox.png?width=1500&name=select-who-has-access-to-the-inbox.png 1500w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2021/Developer/select-who-has-access-to-the-inbox.png?width=1800&name=select-who-has-access-to-the-inbox.png 1800w" sizes="(max-width: 600px) 100vw, 600px"> <ul> <li>Klik op <strong>Volgende</strong>.</li> <li>Selecteer een <a href="/inbox/connect-channels-to-the-conversations-inbox" rel="noopener" target="_blank"><strong>kanaal </strong></a>om verbinding mee te maken of klik op <span style="font-weight: bold;">Later een kanaal verbinden</span>.</li> </ul> <p>Meer informatie over <a href="/inbox/connect-channels-to-the-conversations-inbox" rel="noopener">het verbinden van kanalen met de inbox voor gesprekken</a>. <br><br>Wanneer je naar de instellingen van de inbox gaat, verschijnt er een lijst met verbonden kanalen. Je kunt de instellingen van de bestaande kanalen bewerken of extra kanalen aansluiten. Leer hoe u e-mails <a href="https://knowledge.hubspot.com/nl/inbox/compose-and-reply-to-emails-in-the-conversations-inbox" rel="noopener" target="_blank">kunt opstellen en beantwoorden</a> in de inbox of hoe u <a href="https://knowledge.hubspot.com/nl/inbox/chat-with-your-website-visitors" rel="noopener" target="_blank">kunt chatten met bezoekers van uw website</a>.</p> <h2>Kanaalstatus beheren</h2> <p>Je kunt een verbonden kanaal uitschakelen in je inbox-instellingen:</p> <ul> <li>Klik in je HubSpot-account op het <span class="ss-icon-font">settings</span> <strong>instellingen-pictogram</strong> in de bovenste navigatiebalk.</li> <li>Navigeer in het linker zijbalkmenu naar <strong>Inbox</strong> > <strong>Inboxen</strong>.</li> <li>Klik op om de <strong>Statusschakelaar </strong>aan of uit te zetten voor een verbonden kanaal.</li> </ul> <p><img alt="conversations-inbox-status-toggle" height="284" loading="lazy" src="https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2023/conversations-inbox-status-toggle.png?width=800&height=284&name=conversations-inbox-status-toggle.png" style="height: auto; max-width: 100%; width: 800px;" width="800" srcset="https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2023/conversations-inbox-status-toggle.png?width=400&height=142&name=conversations-inbox-status-toggle.png 400w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2023/conversations-inbox-status-toggle.png?width=800&height=284&name=conversations-inbox-status-toggle.png 800w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2023/conversations-inbox-status-toggle.png?width=1200&height=426&name=conversations-inbox-status-toggle.png 1200w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2023/conversations-inbox-status-toggle.png?width=1600&height=568&name=conversations-inbox-status-toggle.png 1600w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2023/conversations-inbox-status-toggle.png?width=2000&height=710&name=conversations-inbox-status-toggle.png 2000w, https://knowledge.hubspot.com/hs-fs/hubfs/Knowledge_Base_2023/conversations-inbox-status-toggle.png?width=2400&height=852&name=conversations-inbox-status-toggle.png 2400w" sizes="(max-width: 800px) 100vw, 800px"></p> <p>Als een kanaal is uitgeschakeld, kun je geen berichten meer versturen vanuit het kanaal in HubSpot. Bovendien worden alle inkomende berichten naar het kanaal niet weergegeven in de conversietool en niet gelogd in het CRM.</p></span> <div class="blog-post-topic-wrapper" style="display: none;"> <span class="tag-name">Inbox</span> </div> <span id="hs_cos_wrapper_Optional_Bottom_of_post_CTA" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"></span> </div> </div> </div> </div> </div> <div id="hs_cos_wrapper_lightbox" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div id="kb-lightbox" class="kb-lightbox cl-modal -light" role="dialog" aria-modal="true" aria-label="dialog with carousel of images"> <div class="cl-lightbox cl-modal-backdrop" data-cl-modal="close"> <div class="cl-lightbox-content-container"> <button class="cl-round-button cl-lightbox-close" data-cl-modal="close" aria-label="close dialog"> <svg class="cl-icon" aria-hidden="true"> <use href="#close" /> </svg> </button> <div class="cl-lightbox-content -image"> <div class="cl-loading -regular -secondaryDark"> <svg class="cl-loading-svg" viewbox="0 0 50 50" aria-hidden="true"> <circle cx="25" cy="25" r="22.5" fill="none" stroke-width="5"></circle> <circle cx="25" cy="25" r="22.5" fill="none" stroke-width="5" class="cl-loading-animated"></circle> </svg> </div> <img id="image-lightbox" alt="" src=""> </div> </div> <div> </div></div> </div></div></article> <div id="hs_cos_wrapper_module_15971280583729" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section id="page-feedback" class="page-feedback"> <form id="page-feedback__form"> <fieldset id="page-feedback__sentiment" class="page-feedback__form-field"> <legend>Was dit artikel nuttig?</legend> <input type="radio" name="kb_was_this_page_helpful" id="helpful" value="Yes" required><label for="helpful">Yes</label> <input type="radio" name="kb_was_this_page_helpful" id="unhelpful" value="No" required><label for="unhelpful">No</label> </fieldset> <div id="page-feedback__reveal" hidden> <fieldset id="page-feedback__main-issue" hidden class="page-feedback__form-field radio-input radio-input--inline"> <legend>Bedankt voor je antwoord. 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