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渭蟺慰蟻蔚委蟿蔚 谓伪 慰蟻纬伪谓蠋蟽蔚蟿蔚, 魏伪喂 蟽蟿畏 蟽蠀谓苇蠂蔚喂伪 谓伪 渭慰谓蟿蔚位慰蟺慰喂萎蟽蔚蟿蔚, 蟿畏 未喂伪未喂魏伪蟽委伪 蟿畏位蔚蠁蠅谓喂魏萎蟼 蔚尉蠀蟺畏蟻苇蟿畏蟽畏蟼.</p> <p>螘蟺喂位苇尉蟿蔚 蟿畏 未喂魏萎 蟽伪蟼 蟽蟿蟻伪蟿畏纬喂魏萎 未喂伪蠂蔚委蟻喂蟽畏蟼 魏伪喂 蟺蟻慰蠋胃畏蟽畏蟼 魏位萎蟽蔚蠅谓 (queue strategies), 蔚谓蔚蟻纬慰蟺慰喂萎蟽蟿蔚 蟿喂蟼 未喂伪未喂魏伪蟽委蔚蟼 伪蠀蟿蠈渭伪蟿畏蟼 蟺蟻慰蠋胃畏蟽畏蟼 魏位萎蟽蔚蠅谓 蟽蔚 蟽蠀纬魏蔚魏蟻喂渭苇谓慰蠀蟼 蔚魏蟺蟻慰蟽蠋蟺慰蠀蟼 蔚尉蠀蟺畏蟻苇蟿畏蟽畏蟼 萎 慰渭维未蔚蟼 蔚魏蟺蟻慰蟽蠋蟺蠅谓 蔚尉蠀蟺畏蟻苇蟿畏蟽畏蟼 (ACD, Automated Attendant) 魏伪喂 胃伪 苇蠂蔚蟿蔚 魏伪蟿伪蠁苇蟻蔚喂 谓伪 蟽蠀谓蟿慰渭蔚蠉蟽蔚蟿蔚 蟿慰 蠂蟻蠈谓慰 伪谓伪渭慰谓萎蟼 蟿慰蠀 蔚尉蠀蟺畏蟻蔚蟿慰蠉渭蔚谓慰蠀 魏慰喂谓慰蠉.</p> <p>螠蔚 蟿慰 魏伪蟿维位位畏位慰 Computer Technology Integration (CTI) 蟺慰蠀 未喂伪胃苇蟿蔚喂 畏 位蠉蟽畏 渭伪蟼 魏伪喂 渭蔚 蟿畏谓 渭蔚蟿伪蟿蟻慰蟺萎 蟿蠅谓 蟽蠀蠂谓蠋谓 蔚蟻蠅蟿萎蟽蔚蠅谓 - 伪蟺伪谓蟿萎蟽蔚蠅谓 蟿慰蠀 螣蟻纬伪谓喂蟽渭慰蠉 蟽伪蟼 蟽蔚 渭委伪 未蠀谓伪渭喂魏萎 纬谓蠅蟽喂伪魏萎 尾维蟽畏 蔚尉蠀蟺畏蟻苇蟿畏蟽畏蟼 蟺慰蠀 未喂伪蟽蠁伪位委味蔚喂 畏 蔚蠁伪蟻渭慰纬萎 Cwork TCM 蟿畏蟼 蔚蟿伪喂蟻蔚委伪蟼 渭伪蟼, 渭蟺慰蟻蔚委蟿蔚, 渭蔚蟿维 蟿慰 蠂蟻蠈谓慰 伪谓伪渭慰谓萎蟼, 谓伪 渭蔚喂蠋蟽蔚蟿蔚 魏伪喂 蟿慰谓 蠂蟻蠈谓慰 蔚尉蠀蟺畏蟻苇蟿畏蟽畏蟼 魏维胃蔚 蟺蔚蟻喂蟽蟿伪蟿喂魏慰蠉, 蔚尉伪蟽蠁伪位委味慰谓蟿伪蟼 蟿畏谓 蟺蟻蠈蟽尾伪蟽畏 蟿蠅谓 蔚魏蟺蟻慰蟽蠋蟺蠅谓 蟽伪蟼 蟽蟿喂蟼 蟺位畏蟻慰蠁慰蟻委蔚蟼 蟺慰蠀 蠂蟻蔚喂维味慰谓蟿伪喂 渭蔚 蟿慰 位喂纬蠈蟿蔚蟻慰 未蠀谓伪蟿蠈 萎 魏伪喂 蠂蠅蟻委蟼 魏伪胃蠈位慰蠀 魏蠈蟺慰.</p> <p>螝喂 蔚蟺蔚喂未萎 畏 蟺慰喂蠈蟿畏蟿伪 蟿畏蟼 蟿畏位蔚蠁蠅谓喂魏萎蟼 蔚尉蠀蟺畏蟻苇蟿畏蟽畏蟼 蔚委谓伪喂 维蟻蟻畏魏蟿伪 蟽蠀谓未蔚未蔚渭苇谓畏 渭蔚 蟿畏谓 伪蟽蠁维位蔚喂伪 蟿畏蟼, 蟽蟿慰 蟺位伪委蟽喂慰 蟿畏蟼 位蠉蟽畏蟼 蟺伪蟻苇蠂蔚蟿伪喂 畏 未蠀谓伪蟿蠈蟿畏蟿伪 魏伪蟿伪纬蟻伪蠁萎蟼 魏位萎蟽蔚蠅谓 蔚尉伪蟽蠁伪位委味慰谓蟿伪蟼 蟿畏 渭苇纬喂蟽蟿畏 未蠀谓伪蟿萎 未喂伪蠁维谓蔚喂伪 蟿蠅谓 蟽蠀谓慰渭喂位喂蠋谓.</p> <p>螆蠂慰谓蟿伪蟼 蟺蟻伪纬渭伪蟿慰蟺慰喂萎蟽蔚喂 蟿慰 蟺蟻蠋蟿慰 渭蔚纬维位慰 维位渭伪 蟽蟿慰 蟽魏苇位慰蟼 蟿畏蟼 蟿畏位蔚蠁蠅谓喂魏萎蟼 蔚尉蠀蟺畏蟻苇蟿畏蟽畏蟼 渭苇蟽伪 伪蟺蠈 蟿畏谓 蔚谓蔚蟻纬慰蟺慰委畏蟽畏 蟿蠅谓 尾伪蟽喂魏蠋谓 未蠀谓伪蟿慰蟿萎蟿蠅谓 蟺慰蠀 蟺伪蟻苇蠂蔚喂 畏 位蠉蟽畏 蟿畏蟼 Collectives, 蟺蔚蟿蠀蠂伪委谓蔚蟿蔚 谓伪 苇蠂蔚蟿蔚 蟽蔚 蟺蟻伪纬渭伪蟿喂魏蠈 蠂蟻蠈谓慰 蟺位萎蟻畏 蔚喂魏蠈谓伪 纬喂伪 蟿慰 蠁蠈蟻蟿慰 蔚蟻纬伪蟽委伪蟼 蟿慰蠀 韦畏位蔚蠁蠅谓喂魏慰蠉 蟽伪蟼 螝苇谓蟿蟻慰蠀 魏伪喂 蟿喂蟼 伪谓维纬魏蔚蟼 蟿慰蠀.</p> <p>危蟿畏 蟽蠀谓苇蠂蔚喂伪, 渭苇蟽伪 伪蟺蠈 渭喂伪 蔚蠀蟻蔚委伪 纬魏维渭伪 未蔚喂魏蟿蠋谓 (KPIs) 魏伪喂 蟽蟿伪蟿喂蟽蟿喂魏蠋谓 魏伪喂 渭蔚 蟽蠉渭渭伪蠂慰 蟿畏谓 蟺蟻慰畏纬慰蠉渭蔚谓畏 蔚渭蟺蔚喂蟻委伪 蟽伪蟼 渭蟺慰蟻蔚委蟿蔚 谓伪 蟺蟻伪纬渭伪蟿慰蟺慰喂萎蟽蔚蟿蔚 蟿慰 蔚蟺蠈渭蔚谓慰 尾萎渭伪. 韦畏位蔚蠁蠅谓喂魏萎 螘尉蠀蟺畏蟻苇蟿畏蟽畏 蠂蠅蟻委蟼 蔚魏蟺蟻蠈蟽蠅蟺慰. 螘蟺喂位苇尉蟿蔚 蟿伪 蟽蠀蟽蟿萎渭伪蟿伪 蟿慰蠀 螣蟻纬伪谓喂蟽渭慰蠉 蟽伪蟼 蟺慰蠀 未喂伪胃苇蟿慰蠀谓 蟺位畏蟻慰蠁慰蟻委蔚蟼 渭蔚 蔚谓未喂伪蠁苇蟻慰谓 纬喂伪 蟿慰 魏慰喂谓蠈 魏伪喂 伪蠁萎蟽蟿蔚 蔚渭维蟼 谓伪 蟿慰蠀蟼 未蠋蟽慰蠀渭蔚 桅惟螡螚 蟺蟻慰魏蔚喂渭苇谓慰蠀 谓伪 渭蟺慰蟻慰蠉谓 谓伪 蔚尉蠀蟺畏蟻蔚蟿萎蟽慰蠀谓 魏位萎蟽蔚喂蟼 蟺慰位喂蟿蠋谓 蠂蠅蟻委蟼 谓伪 蠂蟻蔚喂维味蔚蟿伪喂 畏 未喂伪渭蔚蟽慰位维尾畏蟽畏 蟿慰蠀 蟺蟻慰蟽蠅蟺喂魏慰蠉 蟽伪蟼.</p>", "image": "https://collectives.gr/images/joomlart/article/c1011ef61ed9937904f4938c63d014ea.jpg", 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class="clearfix"></div> </div> <div id="bdt-header-animation"></div> </div> </div></div></div> </section> </div> <div class="mainbody-wrapper" id="tmMainBody"> <div class="uk-container uk-container-center"> <div class="tm-middle uk-grid" data-uk-grid-match data-uk-grid-margin> <div class="tm-main uk-width-medium-7-10"> <main class="tm-content"> <div id="system-message-container"> </div> <article class="uk-article" > <p class="uk-article-meta"> <span class="uk-meta-category">螝伪蟿伪蠂蠅蟻萎胃畏魏蔚 蟽蟿慰 <a href="/collectives-solutions-gr">螞蠉蟽蔚喂蟼</a></span> <span class="uk-meta-tags">螘蟿喂魏苇蟿蔚蟼: <a href="/component/tags/tag/contact-centers">Contact Centers</a></span> <a href="/collectives-s-a-solutions-contact-center?tmpl=component&print=1" class="uk-margin-right" title="螘魏蟿蠉蟺蠅蟽畏 维蟻胃蟻慰蠀 < Contact Center >" onclick="window.open(this.href,'win2','status=no,toolbar=no,scrollbars=yes,titlebar=no,menubar=no,resizable=yes,width=640,height=480,directories=no,location=no'); return false;" rel="nofollow"> <span class="icon-print" aria-hidden="true"></span> 螘魏蟿蠉蟺蠅蟽畏 </a><a href="/component/mailto/?tmpl=component&template=kirion&link=653398d26ebd32ff4980d41bacbec8409e5a7ac4" class="uk-margin-right" title="危蟿蔚委位蟿蔚 伪蠀蟿蠈 蟿慰 蟽蠉谓未蔚蟽渭慰 渭蔚 苇谓伪 email 蟽蔚 苇谓伪 蠁委位慰" onclick="window.open(this.href,'win2','width=400,height=550,menubar=yes,resizable=yes'); return false;" rel="nofollow"> <span class="icon-envelope" aria-hidden="true"></span> Email </a> </p> <h1 class="uk-article-title"> Contact Center </h1> <img class="tm-article-image uk-align-right" src="/images/joomlart/article/c1011ef61ed9937904f4938c63d014ea.jpg" alt="Contact Center"> <div> <p>危蠀谓未蠀维味慰谓蟿伪蟼 蔚尉慰蟺位喂蟽渭蠈 蠂伪渭畏位慰蠉 魏蠈蟽蟿慰蠀蟼 魏伪喂 位慰纬喂蟽渭喂魏蠈 蠀蠄畏位萎蟼 蟺蟻慰蟽蟿喂胃苇渭蔚谓畏蟼 伪尉委伪蟼 蟺慰蠀 蟺伪蟻维纬蔚喂 畏 蔚蟿伪喂蟻蔚委伪 渭伪蟼, 渭蟺慰蟻蔚委蟿蔚 谓伪 未畏渭喂慰蠀蟻纬萎蟽蔚蟿蔚 蟿慰 未喂魏蠈 蟽伪蟼 蟽蠉纬蠂蟻慰谓慰 Call Center, 伪蠀尉维谓慰谓蟿伪蟼 蟿畏谓 伪蟺慰蟿蔚位蔚蟽渭伪蟿喂魏蠈蟿畏蟿伪 蟿畏蟼 蔚尉蠀蟺畏蟻苇蟿畏蟽畏蟼, 蟿畏谓 喂魏伪谓慰蟺慰委畏蟽畏 蟿蠅谓 蟺慰位喂蟿蠋谓 魏伪喂 尾苇尾伪喂伪 蟿畏谓 蟺伪蟻伪纬蠅纬喂魏蠈蟿畏蟿维 蟽伪蟼. 韦慰 渭蠈谓慰 蟺慰蠀 渭蔚喂蠋谓蔚蟿蔚 蔚委谓伪喂 蟿慰 位蔚喂蟿慰蠀蟻纬喂魏蠈 蟽伪蟼 魏蠈蟽蟿慰蟼.</p> <p>螒尉喂慰蟺慰喂蠋谓蟿伪蟼 渭喂伪 蟽蔚喂蟻维 伪蟺蠈 未蠀谓伪蟿蠈蟿畏蟿蔚蟼 渭蟺慰蟻蔚委蟿蔚 谓伪 慰蟻纬伪谓蠋蟽蔚蟿蔚, 魏伪喂 蟽蟿畏 蟽蠀谓苇蠂蔚喂伪 谓伪 渭慰谓蟿蔚位慰蟺慰喂萎蟽蔚蟿蔚, 蟿畏 未喂伪未喂魏伪蟽委伪 蟿畏位蔚蠁蠅谓喂魏萎蟼 蔚尉蠀蟺畏蟻苇蟿畏蟽畏蟼.</p> <p>螘蟺喂位苇尉蟿蔚 蟿畏 未喂魏萎 蟽伪蟼 蟽蟿蟻伪蟿畏纬喂魏萎 未喂伪蠂蔚委蟻喂蟽畏蟼 魏伪喂 蟺蟻慰蠋胃畏蟽畏蟼 魏位萎蟽蔚蠅谓 (queue strategies), 蔚谓蔚蟻纬慰蟺慰喂萎蟽蟿蔚 蟿喂蟼 未喂伪未喂魏伪蟽委蔚蟼 伪蠀蟿蠈渭伪蟿畏蟼 蟺蟻慰蠋胃畏蟽畏蟼 魏位萎蟽蔚蠅谓 蟽蔚 蟽蠀纬魏蔚魏蟻喂渭苇谓慰蠀蟼 蔚魏蟺蟻慰蟽蠋蟺慰蠀蟼 蔚尉蠀蟺畏蟻苇蟿畏蟽畏蟼 萎 慰渭维未蔚蟼 蔚魏蟺蟻慰蟽蠋蟺蠅谓 蔚尉蠀蟺畏蟻苇蟿畏蟽畏蟼 (ACD, Automated Attendant) 魏伪喂 胃伪 苇蠂蔚蟿蔚 魏伪蟿伪蠁苇蟻蔚喂 谓伪 蟽蠀谓蟿慰渭蔚蠉蟽蔚蟿蔚 蟿慰 蠂蟻蠈谓慰 伪谓伪渭慰谓萎蟼 蟿慰蠀 蔚尉蠀蟺畏蟻蔚蟿慰蠉渭蔚谓慰蠀 魏慰喂谓慰蠉.</p> <p>螠蔚 蟿慰 魏伪蟿维位位畏位慰 Computer Technology Integration (CTI) 蟺慰蠀 未喂伪胃苇蟿蔚喂 畏 位蠉蟽畏 渭伪蟼 魏伪喂 渭蔚 蟿畏谓 渭蔚蟿伪蟿蟻慰蟺萎 蟿蠅谓 蟽蠀蠂谓蠋谓 蔚蟻蠅蟿萎蟽蔚蠅谓 - 伪蟺伪谓蟿萎蟽蔚蠅谓 蟿慰蠀 螣蟻纬伪谓喂蟽渭慰蠉 蟽伪蟼 蟽蔚 渭委伪 未蠀谓伪渭喂魏萎 纬谓蠅蟽喂伪魏萎 尾维蟽畏 蔚尉蠀蟺畏蟻苇蟿畏蟽畏蟼 蟺慰蠀 未喂伪蟽蠁伪位委味蔚喂 畏 蔚蠁伪蟻渭慰纬萎 Cwork TCM 蟿畏蟼 蔚蟿伪喂蟻蔚委伪蟼 渭伪蟼, 渭蟺慰蟻蔚委蟿蔚, 渭蔚蟿维 蟿慰 蠂蟻蠈谓慰 伪谓伪渭慰谓萎蟼, 谓伪 渭蔚喂蠋蟽蔚蟿蔚 魏伪喂 蟿慰谓 蠂蟻蠈谓慰 蔚尉蠀蟺畏蟻苇蟿畏蟽畏蟼 魏维胃蔚 蟺蔚蟻喂蟽蟿伪蟿喂魏慰蠉, 蔚尉伪蟽蠁伪位委味慰谓蟿伪蟼 蟿畏谓 蟺蟻蠈蟽尾伪蟽畏 蟿蠅谓 蔚魏蟺蟻慰蟽蠋蟺蠅谓 蟽伪蟼 蟽蟿喂蟼 蟺位畏蟻慰蠁慰蟻委蔚蟼 蟺慰蠀 蠂蟻蔚喂维味慰谓蟿伪喂 渭蔚 蟿慰 位喂纬蠈蟿蔚蟻慰 未蠀谓伪蟿蠈 萎 魏伪喂 蠂蠅蟻委蟼 魏伪胃蠈位慰蠀 魏蠈蟺慰.</p> <p>螝喂 蔚蟺蔚喂未萎 畏 蟺慰喂蠈蟿畏蟿伪 蟿畏蟼 蟿畏位蔚蠁蠅谓喂魏萎蟼 蔚尉蠀蟺畏蟻苇蟿畏蟽畏蟼 蔚委谓伪喂 维蟻蟻畏魏蟿伪 蟽蠀谓未蔚未蔚渭苇谓畏 渭蔚 蟿畏谓 伪蟽蠁维位蔚喂伪 蟿畏蟼, 蟽蟿慰 蟺位伪委蟽喂慰 蟿畏蟼 位蠉蟽畏蟼 蟺伪蟻苇蠂蔚蟿伪喂 畏 未蠀谓伪蟿蠈蟿畏蟿伪 魏伪蟿伪纬蟻伪蠁萎蟼 魏位萎蟽蔚蠅谓 蔚尉伪蟽蠁伪位委味慰谓蟿伪蟼 蟿畏 渭苇纬喂蟽蟿畏 未蠀谓伪蟿萎 未喂伪蠁维谓蔚喂伪 蟿蠅谓 蟽蠀谓慰渭喂位喂蠋谓.</p> <p>螆蠂慰谓蟿伪蟼 蟺蟻伪纬渭伪蟿慰蟺慰喂萎蟽蔚喂 蟿慰 蟺蟻蠋蟿慰 渭蔚纬维位慰 维位渭伪 蟽蟿慰 蟽魏苇位慰蟼 蟿畏蟼 蟿畏位蔚蠁蠅谓喂魏萎蟼 蔚尉蠀蟺畏蟻苇蟿畏蟽畏蟼 渭苇蟽伪 伪蟺蠈 蟿畏谓 蔚谓蔚蟻纬慰蟺慰委畏蟽畏 蟿蠅谓 尾伪蟽喂魏蠋谓 未蠀谓伪蟿慰蟿萎蟿蠅谓 蟺慰蠀 蟺伪蟻苇蠂蔚喂 畏 位蠉蟽畏 蟿畏蟼 Collectives, 蟺蔚蟿蠀蠂伪委谓蔚蟿蔚 谓伪 苇蠂蔚蟿蔚 蟽蔚 蟺蟻伪纬渭伪蟿喂魏蠈 蠂蟻蠈谓慰 蟺位萎蟻畏 蔚喂魏蠈谓伪 纬喂伪 蟿慰 蠁蠈蟻蟿慰 蔚蟻纬伪蟽委伪蟼 蟿慰蠀 韦畏位蔚蠁蠅谓喂魏慰蠉 蟽伪蟼 螝苇谓蟿蟻慰蠀 魏伪喂 蟿喂蟼 伪谓维纬魏蔚蟼 蟿慰蠀.</p> <p>危蟿畏 蟽蠀谓苇蠂蔚喂伪, 渭苇蟽伪 伪蟺蠈 渭喂伪 蔚蠀蟻蔚委伪 纬魏维渭伪 未蔚喂魏蟿蠋谓 (KPIs) 魏伪喂 蟽蟿伪蟿喂蟽蟿喂魏蠋谓 魏伪喂 渭蔚 蟽蠉渭渭伪蠂慰 蟿畏谓 蟺蟻慰畏纬慰蠉渭蔚谓畏 蔚渭蟺蔚喂蟻委伪 蟽伪蟼 渭蟺慰蟻蔚委蟿蔚 谓伪 蟺蟻伪纬渭伪蟿慰蟺慰喂萎蟽蔚蟿蔚 蟿慰 蔚蟺蠈渭蔚谓慰 尾萎渭伪. 韦畏位蔚蠁蠅谓喂魏萎 螘尉蠀蟺畏蟻苇蟿畏蟽畏 蠂蠅蟻委蟼 蔚魏蟺蟻蠈蟽蠅蟺慰. 螘蟺喂位苇尉蟿蔚 蟿伪 蟽蠀蟽蟿萎渭伪蟿伪 蟿慰蠀 螣蟻纬伪谓喂蟽渭慰蠉 蟽伪蟼 蟺慰蠀 未喂伪胃苇蟿慰蠀谓 蟺位畏蟻慰蠁慰蟻委蔚蟼 渭蔚 蔚谓未喂伪蠁苇蟻慰谓 纬喂伪 蟿慰 魏慰喂谓蠈 魏伪喂 伪蠁萎蟽蟿蔚 蔚渭维蟼 谓伪 蟿慰蠀蟼 未蠋蟽慰蠀渭蔚 桅惟螡螚 蟺蟻慰魏蔚喂渭苇谓慰蠀 谓伪 渭蟺慰蟻慰蠉谓 谓伪 蔚尉蠀蟺畏蟻蔚蟿萎蟽慰蠀谓 魏位萎蟽蔚喂蟼 蟺慰位喂蟿蠋谓 蠂蠅蟻委蟼 谓伪 蠂蟻蔚喂维味蔚蟿伪喂 畏 未喂伪渭蔚蟽慰位维尾畏蟽畏 蟿慰蠀 蟺蟻慰蟽蠅蟺喂魏慰蠉 蟽伪蟼.</p> </div> </article> </main> </div> <aside class="tm-sidebar-a 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