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Password or PIN | Credit Card Resource Center | Chase.com
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headerHtml = $("#headerHtml").html(), params; if((href.indexOf("hybrid=true") === -1)) { $("header").append(headerHtml); } else { $("header").remove(); $(".side-menu").remove(); } </script> </div> <main id="main" class="main-content" role="main" > <h1 class="accessible-text">Password or PIN FAQs</h1><div class="full-widht-modules detailpagefullwidthmodulecontainer"><div class="noscript"><noscript> <div class="feature-container"> <div class="body-copy__content "> <h2> <br> <br> Please turn on JavaScript in your browser</h2> <div class="bodycopycontainer parsys"> <div class="textinsert section"> <div class="body-copy__content--text-insert"> <p>It appears your web browser is not using JavaScript. 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Please adjust the settings in your browser to make sure JavaScript is turned on.</p> <p><br> </p></div> </div> </div> </div> </div> </noscript></div> <div class="main-content__full-width-feature-container"> <div class="module stickysubheader"><div class="topic__wrapper"> <div class="topic__wrapper__header"> <div class="sub-header row"> <div class="sub-header__header-container feature-container"> </div> <div class="sub-header__body-container feature-container"> <div class="sub-header__nav-wrapper" > <ul class="sub-header__nav util clearfix" aria-label="secondary navigation"> <li class="sub-header__nav--item"> <a class=" chaseanalytics-track-link" href="https://www.chase.com/personal/credit-cards/card-resource-center" data-pt-name="lnk-sticky-home"> Home</a> </li> <li class="sub-header__nav--item"> <a class=" chaseanalytics-track-link" href="https://www.chase.com/personal/credit-cards/login-epay" data-pt-name="lnk-sticky-payments"> Payments</a> </li> <li class="sub-header__nav--item"> <a 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class="left-nav--mobile-btn__text">Password or PIN</span> <span class="left-nav--mobile-btn__dropdown-icon icon-down-expansion"></span> </button> </div> <ul class="left-nav--links" role="menu"> <li role="presentation" class="left-nav--link active"> <a href="/personal/credit-cards/card-resource-center/passwordpin" role="menuitem" aria-posinset="1" aria-setsize="13" class="chaseanalytics-track-link" data-pt-name="sb-cc_faq_passwordorpin">Password or PIN</a> </li> <li role="presentation" class="left-nav--link"> <a href="/personal/credit-cards/card-resource-center/cardreplace" role="menuitem" aria-posinset="2" aria-setsize="13" class="chaseanalytics-track-link" data-pt-name="sb-cc_faq_cardreplacement">Card Replacement</a> </li> <li role="presentation" class="left-nav--link"> <a href="/personal/credit-cards/card-resource-center/cc-payments" role="menuitem" aria-posinset="3" aria-setsize="13" class="chaseanalytics-track-link" data-pt-name="sb-cc_faq_cardpaymemts">Credit Card Payments</a> 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class="feature-container"> <div class="body-copy__content "> <div class="body-copy__content--header"> <h2>Frequently Asked Questions</h2> </div> <div class="bodycopycontainer parsys"></div> </div> </div> </section> </div> <div class="module accordion"><div class="accordians feature-container"> <div class="accordians__inner"> <div id="" class="accordians__inner--content"> <input id="accesible-text1" type="hidden" value="expand"> <input id="accesible-text2" type="hidden" value="collapse"> <div class="accordians_section_container"> <div class="accordians-section-container parsys"><div class="accordionsection section"><section class="accordians__inner--content__buttons"> <div class="accordians__inner--content__buttons-wrapper"> <button class="accordian " href="#_pass-1" content-link data-link="pass-1" data-pt-name="pass-1" aria-expanded="false"> <span class="accordians__inner--content__buttons--icon icon-right-progress"></span> <span class="accordians__inner--content__buttons--heading"> <p><b>What should I do if I've forgotten my username or password?</b></p> </span> <span class="accessible-text accordian">expand</span> </button> <section id="_pass-1" class="accordians__inner--content__buttons--desc"> <p>At the sign in screen, choose <a class="chaseanalytics-track-link regular-link " href="https://secure.chase.com/web/auth/?treatment=chase#/logon/forgot/verifyIdentity;step=personalProvideInfo" data-link-category-id="cc_faq_forgotuserandpassw" data-pt-name="cc_faq_forgotuserandpassw">Forgot Username/Password</a> and follow the instructions. 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